Polycom IP 670 User Manual
User Guide
for the SoundPoint® IP 670 Phone
SIP 3.0.2
April, 2008 Edition
1725-12679-001 Rev. A
SIP 3.0.2
Trademark Information
Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®,
ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management
System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™,
2
Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V
IU™, Visual Concert™, VS4000™, VSX™, and
the industrial design of SoundStation are trademarks of Polycom, Inc. in the United States and various other countries.
All other trademarks are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications
held by Polycom, Inc.
Disclaimer
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of
incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal
injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties
are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This
warranty gives you specific legal rights which may vary depending on local law.
Copyright Notice
Portions of the software contained in this product are:
Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper
Copyright © 1998 by the Massachusetts Institute of Technology
Copyright © 1998-2003 The OpenSSL Project
Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved
Copyright © 1995-2002 Jean-Loup Gailly and Mark Adler
Copyright © 1996 - 2004, Daniel Stenberg, <daniel@haxx.se>
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated
documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to
use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to
whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be include d in all copies or substantial portions of the
Software.
THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
© 2008 Polycom, Inc. All rights reserved.
Polycom Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating
into another language or format.
As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software
contained within its products. The software is protected by United States copyright laws and international treaty
provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.
About This Guide
Thank you for choosing the SoundPoint® IP 670 SIP, a full-duplex, hands-free
desktop phone. This unit provides business telephony features and functions
such as multiple call appearances, call hold, transfer, and conference over an
IP network.
This guide provides everything you need to quickly use your new phone. Be
sure to verify with your system administrator that your network is prepared
for configuring your SoundPoint IP 670 phone. As well, be sure to read the
Parts List and Safety Notices sections in this guide before you set up and use
the SoundPoint IP 670 phone. You can also find this information at
http://www.polycom.com/support/voip/.
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User Guide SoundPoint IP 670 Phone
iv
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
1 Getting Started with Your SoundPoint
Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
2 Customizing Your SoundPoint® IP 670 Desktop Phone . . . . 2–1
®
IP 670 Desktop
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Assembling Your SoundPoint
Connecting Network and Power Source . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Connecting the Handset and Optional Headset . . . . . . . . . . . . . . . . . 1–5
Attaching the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
Features of Your SoundPoint
Before You Use Your SoundPoint
Using the Navigation Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–13
Cleaning the LCD Glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–13
®
IP 670 Desktop Phone . . . . . . . . . . . . . . . 1–3
®
IP 670 Desktop Phone . . . . . . . . . . . . . . . . 1–9
®
IP 670 Desktop Phone . . . . . . . . . . . 1–12
Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Changing the Appearance of Time and Date . . . . . . . . . . . . . . . . . . . . 2–2
Changing the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Changing the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Changing the Headset Memory Mode . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
Selecting the Correct Headset for Electronic Hookswitch . . . . . . . . . 2–7
Selecting the Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Changing the Graphic Display Backgrounds . . . . . . . . . . . . . . . . . . . . 2–9
Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11
Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12
Editing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15
Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
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User Guide SoundPoint IP 670 Phone
3 Using the Basic Features of Your SoundPoint® IP 670 Desktop
Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Placing a Call to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
Searching For a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18
Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18
Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20
System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21
Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21
Supporting Multiple Line Keys Per Line . . . . . . . . . . . . . . . . . . . . . . 2–22
Supporting Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–22
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
Setting Up a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21
Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24
Assigning Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–25
Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–27
4 Using the Advanced Features of Your SoundPoint® IP 670
Desktop Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Using Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Using Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Managing Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
Integrating With Microsoft Live Communications Server 2005 . . . . 4–7
Recording a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8
Playing Back a Recorded Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13
Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–17
vi
Contents
5 Using the SoundPoint® IP Color Expansion Module . . . . . . . 5–1
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Connecting the SoundPoint
Features of the SoundPoint
Adjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
Adjusting the Backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
Assigning Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
Using the Busy Lamp Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
®
IP Color Expansion Module . . . . . . . . . . . . 5–3
®
IP Color Expansion Module . . . . . . . . . . . . 5–4
6 Troubleshooting Your SoundPoint® IP 670 Desktop Phone .6–1
Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3
Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–5
Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8
Testing Phone Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8
Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . Safety Notices–1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1
vii
User Guide SoundPoint IP 670 Phone
viii
Getting Started with Your SoundPoint® IP 670 Desktop Phone
This chapter provides basic installation instructions and information for
obtaining the best performance with the SoundPoint IP SIP 670 desktop
phone.
The SoundPoint IP 670 provides a powerful, yet flexible IP communications
solution, delivering excellent voice quality. The high-resolution color graphic
display supplies content for call information, multiple languages, directory
access, and system status. The SoundPoint IP 670 supports advanced
functionality, including multiple call and flexible line appearances, HTTPS
secure provisioning, presence, custom ring tones, local conferencing,
applications, and Polycom’s HD Voice technology.
1
The SoundPoint IP 670 provides a visually improved platform for applications
which can leverage its color display.
Powered by state of the art Gigabit Ethernet IP telephony technology, the
SoundPoint IP 670 features a future-proof dual-port Gigabit Ethernet switch
for seamless integration with a computer or desktop server. For organizations
with existing GigE deployment, the SoundPoint IP 670 delivers unobstructed,
high-speed access to data and productivity-boosting data and applications.
For organizations with plans to migrate to GigE, the SoundPoint IP 670
protects investment in desktop networking.
When equipped with up to three SoundPoint IP Color Expansion Modules, the
SoundPoint IP 670 turns into a productivity-enhancing attendant console for
attendants to increase call handling capability and to view presence
information without the need for a computer.
This chapter contains:
• Parts List
• Assembling Your SoundPoint
• Features of Your SoundPoint
• Before You Use Your SoundPoint
®
IP 670 Desktop Phone
®
IP 670 Desktop Phone
®
IP 670 Desktop Phone
1 - 1
User Guide SoundPoint IP 670 Phone
Parts List
To customize your phone, refer to Customizing Your SoundPoint® IP 670
Desktop Phone on page 2-1. To read about the phone’s basic features, refer to
Using the Basic Features of Your SoundPoint
®
IP 670 Desktop Phone on page
3-1. To read the phone’s advanced features, refer to Using the Advanced
Features of Your SoundPoint
®
IP 670 Desktop Phone on page 4-1. To add a
SoundPoint IP Color Expansion Module to your SoundPoint IP 670 phone,
refer to Using the SoundPoint
®
IP Color Expansion Module on page 5-1.
If you require additional information or assistance with your new phone,
contact your system administrator.
The following components are included in your SoundPoint IP 670 phone
package:
• Polycom SoundPoint IP 670 phone
• handset and handset cord
Directories
Applications
Conference
Transfer
Redial
Hold
Menu
ABC21DEF
3
MNOJKLGHI
6
54
TUV8WXYZ
PQRS
9
7
OPER
0
Messages
Do Not Disturb
1 - 2
Getting Started with Your SoundPoint® IP 670 Desktop Phone
• Phone Base
• Network / Power Cable
• Quick Start Guide and registration card
Check this list before installation to ensure that you have received each item.
If you are missing any items, contact your system administrator.
Assembling Your SoundPoint® IP 670 Desktop Phone
This section describes how to assemble your SoundPoint IP 670 phone. These
topics include:
• Connecting Network and Power Source
• Connecting the Handset and Optional Headset
• Attaching the Base
If your phone is already assembled, go directly to Features of Your
SoundPoint
Connecting Network and Power Source
You have two options for network and power source connections. Your
system administrator will advise you on which one to use.
You can use one of the following methods:
• AC power
• Power over Ethernet (PoE)
®
IP 670 Desktop Phone on page 1-9.
1 - 3
User Guide SoundPoint IP 670 Phone
PC Connection
(optional)
Power Adapter
(48V DC)
LAN
Port
AC Power
To connect the AC power:
1. Connect the supplied network cable between the LAN jack on the phone
and the LAN port on the wall or hub/switch device port.
2. Connect the DC plug on the power adapter to the DC 48V jack marked on
the phone.
3. Connect the country-specific AC cord to the power adapter.
1 - 4
Power over Ethernet
Using a regular CAT5 cable (optional accessory from Polycom), the phone can
be powered from a PoE (IEEE 802.3af) compliant switch or hub.
Getting Started with Your SoundPoint® IP 670 Desktop Phone
PC Connection
(optional)
IEEE 802.3af compliant
PoE Hub/Switch
(terminal or middpan)
To connect the PoE:
• Plug the supplied network cable between the LAN jack on the phone and
an available power and data port on the in-line power switch.
Connecting the Handset and Optional Headset
To connect the handset and optional headset:
1. Connect the short straight end of the phone cord to the handset and the
corresponding longer straight end of the cord to the handset jack on the
back of the phone.
1 - 5
User Guide SoundPoint IP 670 Phone
Handset
Headset
(optional)
2. Connect the headset (optional) to the headset jack on the back of the
phone.
Attaching the Base
Note
For information on supported headsets, go to www.polycom.com/support/voice and
enter the string “Headset Compatibility List” in the Knowledge Base text box.
You can attach the base to the SoundPoint IP 670 phone in one of two ways:
• As a desk mount
• As a wall mount
The wall mount is not included in SoundPoint IP 670 package. Contact your system
administrator if you require one.
1 - 6
Getting Started with Your SoundPoint® IP 670 Desktop Phone
To attach the base as a desk mount:
1. Place all cords in the recessed area above the modular jacks.
2. Align the two protrusions on the bracket with their corresponding holes
in the phone.
3. Snap them together to lock the base to the phone.
1 - 7
User Guide SoundPoint IP 670 Phone
To attach the base as a wall mount:
1. Place all cords in the recessed area above the modular jacks.
2. On the back of the phone, remove the key located behind the hookswitch
and reposition it so that the end tab (at a 45
0
angle) is facing up.
3. With mounting tab of the base unit facing up, fasten the base unit to the
wall mount using wall anchors (not included).
1 - 8
Getting Started with Your SoundPoint® IP 670 Desktop Phone
Features of Your SoundPoint® IP 670 Desktop Phone
The features of your SoundPoint IP 670 phone are:
Item Description
1 Message Waiting
Indicator
2 Display Control Keys
Alert for voice and text (instant)
messages.
Scroll through displayed information.
Select a field of displayed data.
Delete displayed data.
1 - 9
User Guide SoundPoint IP 670 Phone
Item Description
3 Feature Keys Access important features using
these keys.
Access to local directories and call
lists.
Access to special applications
(contact system administrator).
Allows connection with multiple other
parties for a conference.
Transfer of current call to third party.
Dials most recently dialed party.
Access local (your phone) and global
(your organization) features.
Access and manage text and voice
messages.
Cancels ringing and directs incoming
calls to your voice mail (if supported).
4 Microphone Mute Mutes audio transmission locally
during calls and conferences.
5
Headset
Allows you to place and receive calls
through an optionally connected
headset.
6
Speakerphone
Allows for hands-free communication
during calls.
7 Hands-free Microphone Picks up audio during hands-free
calls. Place your phone on a hard, flat
surface for best results.
8 Volume Keys Use these to adjust the volume of the
handset, headset, speaker, and
ringer.
9 Dial Pad These 12 keys provide the 10 digits,
the alphabetic characters, and special
characters available in
context-sensitive applications.
10
Hold
Holds an active call or resumes a
held call.
1 - 10
Getting Started with Your SoundPoint® IP 670 Desktop Phone
Item Description
11 Speaker For ringer and hands-free audio
output.
12 Soft Keys These keys are automatically labeled
to identify their context-sensitive
functions.
13 Graphic Display Shows information about calls,
messages, soft keys, time, date, and
other relevant data.
• Caller display information—first
party, second party, number of
calls
• Information display line (in order
of precedence highest to lowest)
• Popup text (for example,
network errors)
• Do Not Disturb text
• Missed call text or second
incoming caller display
• Prompt text (for example, “Enter
number”)
• Time and date text (if idle
display is not used for time/date
display)
Associated line icons are described in
the following table.
14 Line/Speed Dial Key Use these keys to activate up to six
lines or speed dials that can be
assigned to your phone.
15 Line Indicators Individual multi-color LEDs display
the dynamic call state and remote
user status (busy lamp field (BLF)
and presence). The mapping is:
• Solid green—An active call is in
progress.
• Fast flashing green—There is an
Incoming (ringing) call.
• Flashing green—The call is held
by the other party.
• Flashing red—The call is on hold.
• Solid red—The line is busy
remotely (shared lines)
16 Hookswitch
1 - 11
User Guide SoundPoint IP 670 Phone
Icons associated with the line keys appear on the graphic display and
represent:
Icon Description
Registered line (solid)
Registered shared line
Unregistered line (outline)
Voice mail/Messages
Speed dial
Ringing
Call in progress with HD Voice
Call Forward
Do Not Disturb
Conference
Presence/Busy Lamp Field (BLF)
Before You Use Your SoundPoint® IP 670 Desktop Phone
Note
The user interface that appears on your SoundPoint IP 670 phone may differ from
what appears in this user guide. You can change the background that appears on
your phone. For more information, refer to Changing the Graphic Display
Backgrounds on page 2-9.
1 - 12
Using the Navigation Keys
To navigate through menus and to enter data, these are useful tips:
• To scroll through the lists, use and .
Getting Started with Your SoundPoint® IP 670 Desktop Phone
Note
Press the * key to page up. Press the # key to page down. Use these shortcuts
when lists appear on more than one page.
• To move one level down and one level up when menus have submenus,
• To exit from any menu, press .
• To exit from any directory, press .
• To enter text using the dial pad, press the number keys one or more times.
For example, for ‘A’ press 2 and for ‘C’ press 222. When in text entry mode, the
title will show whether keys will generate digits (1), upper-case (A), or
lower-case (a) characters— use the 1/A/a soft key to change—and whether
keys will generate ASCII, Latin, Cyrillic, Katakana, or Unicode
characters—use the Encoding soft key to change.
Cleaning the LCD Glass
Clean the glass with a clean lint-free cloth. Fingerprints tend to show up more
obviously on the color LCD.
use and .
1 - 13
User Guide SoundPoint IP 670 Phone
1 - 14
Customizing Your SoundPoint® IP 670 Desktop Phone
You can customize your SoundPoint IP 670 desktop phone by adjusting the
setting for time and date, display contrast, and ring type, for example. You can
add contacts to the phone’s directory manually or from call lists. You can
handle incoming calls from different contacts in different ways.
This chapter provides basic operating instructions for customizing your
SoundPoint IP 670 phone. This chapter contains instructions on:
• Configuring Basic Settings
2
• Managing Call Lists
• Managing Contacts
• Managing Incoming Calls
Some customizations of your SoundPoint IP 670 phone are performed by your
system administrator. These include:
• Supporting Multiple Lines
• Supporting Multiple Line Keys Per Line
• Supporting Shared Lines
To read about the phone’s basic features, refer to Using the Basic Features of
Your SoundPoint
phone’s advanced features, refer to Using the Advanced Features of Your
SoundPoint
Expansion Module to your SoundPoint IP 670 phone, refer to Using the
SoundPoint
If you require additional information or assistance with your new phone,
contact your system administrator.
®
IP 670 Desktop Phone on page 3-1. To read about the
®
IP 670 Desktop Phone on page 4-1. To add a SoundPoint IP Color
®
IP Color Expansion Module on page 5-1.
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User Guide SoundPoint IP 670 Phone
Configuring Basic Settings
You can configure the following basic settings through use of :
• Appearance of the time and date
• Display contrast
• Backlight intensity
• Headset Memory Mode
• Headset hookswitch selection
• Ring type
• Language support (localization)
• Graphic display background pattern
You can mute the microphone and adjust the volume using separate keys.
Changing the Appearance of Time and Date
The time and date appears on the graphic display of the SoundPoint IP 670
phone. If the phone cannot obtain a time and date from the call server, the
display will flash. Contact your system administrator if either the time or date
is incorrect.
You have control over the format of the time and date display and can turn the
display of time and date off. The default time and date format appears in the
following figure.
To configure the time and date:
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1. Press .
2. Select Settings > Basic > Preferences > Time & Date.
3. Select from Clock Date, Clock Time, Clock Order, or Enable/Disable.
Customizing Your SoundPoint® IP 670 Desktop Phone
4. Using and , scroll through the options under each of these
selections.
5. Press the Select soft key to confirm your choice.
The following figure shows the Clock Time menu.
6. Press to return to the idle display.
Changing the Display Contrast
To adjust the contrast on the display to a comfortable level:
1. Press .
2. Select Settings > Basic > Contrast.
3. Press the Up or Down soft keys to increase or decrease the display
contrast.
Note
You can also use the volume keys to increase or decrease the diplay contrast.
4. Press the Ok or Cancel soft keys to accept or cancel changes.
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User Guide SoundPoint IP 670 Phone
5. Press to return to the idle display.
Changing the Backlight Intensity
Backlight intensity on the SoundPoint IP 670 phone has three modes:
• Backlight On
• Backlight Idle
• Dim
You can modify the Backlight On intensity and the Backlight Idle intensity
separately. You can select high, medium, low, and off levels for both.
You can also modify the maximum backlight intensity.
If you have attached one or more SoundPoint IP Expansion Modules to your
SoundPoint IP 670 and you find that the backlight levels between them are
incompatible, you can modify the maximum backlight intensity on a
unit-by-unit basis. This allows you to match all Expansion Module backlights
to an overall consistent level. For more information, refer to Using the
SoundPoint
®
IP Color Expansion Module on page 5-1.
Dim mode intensity is determined by the Backlight On intensity and the
Backlight Idle intensity together as follows:
Backlight On Intensity Backlight Idle Intensity Dim Intensity
off off off
low dimmer than low low
medium dimmer than medium medium
high off medium
high low medium
high medium medium
high high high
The Backlight On mode turns on for following events:
• Any key press
• Hookswitch release
• Incoming calls
• Ending a call, holding a call, resuming a call by the other party
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• A voice or instant message received
Customizing Your SoundPoint® IP 670 Desktop Phone
If you do not press any keys on the phone, after 20 seconds of the backlight
turning on, the backlight dims (or changes) to medium in the following cases:
• A call is in progress
• A call is on hold
• There is an incoming call (ringing)
• There is an outgoing call (ringing back)
• Any menu shows on the display
In all other cases, the mode changes to Backlight Idle.
To modify the backlight intensity:
1. Press .
2. Select Settings > Basic > Backlight Intensity.
3. Select Backlight On Intensity.
4. Use or to select high, medium, low, or off, and then press the
Select soft key.
The default level is medium.
5. Select Backlight Idle Intensity.
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User Guide SoundPoint IP 670 Phone
6. Use or to select high, medium, low, or off, and then press the
Select soft key.
The default level is low.
7. Select Maximum Intensity.
8. Press the Up or Down soft keys to increase or decrease the backlight
intensity.
9. Press the Ok or Cancel soft keys to accept or cancel changes.
10. Press to return to the idle display.
Changing the Headset Memory Mode
This feature is especially useful for permanent or full-time headset users.
To permanently enable the Headset Memory Mode:
1. Press .
2. Select Settings > Basic > Preferences > Headset... > Headset Memory...
3. Use or to select Enabled, and then press the Select soft key.
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4. Press to return to the idle display.
Customizing Your SoundPoint® IP 670 Desktop Phone
Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off.
To activate Headset Memory Mode:
>>
Press twice.
The flashing headset icon on the graphic display or a flashing headset key
indicates that the headset mode is activated. Pressing or the
Answer soft key to receive a call will now connect to your headset
automatically.
Selecting the Correct Headset for Electronic Hookswitch
This feature allows you to answer your phone when you are using a headset.
For information on supported headsets to provide electronic hookswitch features for
placing, answering, and ending calls, go to www.polycom.com/support/voice and
enter the string “Headset Compatibility List” in the Knowledge Base text box.
To select a headset that supports electronic hookswitch:
1. Press .
2. Select Settings > Basic > Preferences > Headset > Analog Headset
Mode.
3. Use or to select your headset, and then press the Select soft
key.
4. Press to return to the idle display.
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User Guide SoundPoint IP 670 Phone
Selecting the Ring Type
You can select different ring types to distinguish lines or to distinguish your
phone from your neighbor’s phone. You can set distinctive incoming ringing
tones for contacts in your local directory.
To change the incoming ring type:
1. Press .
2. Select Settings > Basic > Ring Type.
3. (Optional.) If multiple lines are configured on your phone, first select the
4. Use and to select the desired ring type.
line to change from the list using the and .
Press the Play soft key to hear the selected ring type.
5. Press the Select soft key to change to the selected ring type.
6. Press to return to the idle display.
Note
If you configure your SoundPoint IP 670 phone for silent ring, press the ringing Line
key or the Answer soft key to answer the call. If your handset is off hook, the call is
routed to the handset. If your handset is on hook, the call is routed to the speaker.
Changing the Language
Many languages are supported by the SoundPoint IP 670 phone.
To change the language:
1. Press .
2. Select Settings > Basic > Preferences > Language.
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