Polycom IP 670 User Manual

User Guide

for the SoundPoint® IP 670 Phone

SIP 3.0.2

April, 2008 Edition

1725-12679-001 Rev. A

SIP 3.0.2

Trademark Information

Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®,
ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management
System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™,

2

Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V

IU™, Visual Concert™, VS4000™, VSX™, and
the industrial design of SoundStation are trademarks of Polycom, Inc. in the United States and various other countries.
All other trademarks are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications
held by Polycom, Inc.

Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of
incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal
injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties
are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This
warranty gives you specific legal rights which may vary depending on local law.

Copyright Notice

Portions of the software contained in this product are:
Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper
Copyright © 1998 by the Massachusetts Institute of Technology
Copyright © 1998-2003 The OpenSSL Project
Copyright © 1995-1998 Eric Young ([e-mail]). All rights reserved
Copyright © 1995-2002 Jean-Loup Gailly and Mark Adler
Copyright © 1996 - 2004, Daniel Stenberg, <[e-mail]>

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated
documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to
use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to
whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be include d in all copies or substantial portions of the
Software.

THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

© 2008 Polycom, Inc. All rights reserved.
Polycom Inc.

4750 Willow Road
Pleasanton, CA 94588-2708
USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating
into another language or format.

As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software
contained within its products. The software is protected by United States copyright laws and international treaty
provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.

About This Guide

Thank you for choosing the SoundPoint® IP 670 SIP, a full-duplex, hands-free
desktop phone. This unit provides business telephony features and functions
such as multiple call appearances, call hold, transfer, and conference over an
IP network.

This guide provides everything you need to quickly use your new phone. Be
sure to verify with your system administrator that your network is prepared
for configuring your SoundPoint IP 670 phone. As well, be sure to read the

Parts List and Safety Notices sections in this guide before you set up and use

the SoundPoint IP 670 phone. You can also find this information at

http://www.polycom.com/support/voip/.

iii

User Guide SoundPoint IP 670 Phone

iv

Contents

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

1 Getting Started with Your SoundPoint

Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

2 Customizing Your SoundPoint® IP 670 Desktop Phone . . . . 2–1

®

IP 670 Desktop

Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Assembling Your SoundPoint

Connecting Network and Power Source . . . . . . . . . . . . . . . . . . . . . . . . 1–3

Connecting the Handset and Optional Headset . . . . . . . . . . . . . . . . . 1–5

Attaching the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6

Features of Your SoundPoint

Before You Use Your SoundPoint

Using the Navigation Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–13

Cleaning the LCD Glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–13

®

IP 670 Desktop Phone . . . . . . . . . . . . . . . 1–3

®

IP 670 Desktop Phone . . . . . . . . . . . . . . . . 1–9

®

IP 670 Desktop Phone . . . . . . . . . . . 1–12

Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Changing the Appearance of Time and Date . . . . . . . . . . . . . . . . . . . . 2–2

Changing the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Changing the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Changing the Headset Memory Mode . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Selecting the Correct Headset for Electronic Hookswitch . . . . . . . . . 2–7

Selecting the Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Changing the Graphic Display Backgrounds . . . . . . . . . . . . . . . . . . . . 2–9

Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11

Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

Editing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15

Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

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User Guide SoundPoint IP 670 Phone

3 Using the Basic Features of Your SoundPoint® IP 670 Desktop

Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Placing a Call to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

Searching For a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18

Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18

Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19

Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20

System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21

Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21

Supporting Multiple Line Keys Per Line . . . . . . . . . . . . . . . . . . . . . . 2–22

Supporting Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–22

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10

Setting Up a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21

Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24

Assigning Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–25

Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–27

4 Using the Advanced Features of Your SoundPoint® IP 670

Desktop Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Using Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Using Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Managing Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Integrating With Microsoft Live Communications Server 2005 . . . . 4–7

Recording a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8

Playing Back a Recorded Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13

Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–17

vi

Contents

5 Using the SoundPoint® IP Color Expansion Module . . . . . . . 5–1

Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Connecting the SoundPoint

Features of the SoundPoint

Adjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

Adjusting the Backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

Assigning Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

Using the Busy Lamp Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

®

IP Color Expansion Module . . . . . . . . . . . . 5–3

®

IP Color Expansion Module . . . . . . . . . . . . 5–4

6 Troubleshooting Your SoundPoint® IP 670 Desktop Phone .6–1

Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–5

Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8

Testing Phone Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8

Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . Safety Notices–1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1

vii

User Guide SoundPoint IP 670 Phone

viii

Getting Started with Your SoundPoint® IP 670 Desktop Phone

This chapter provides basic installation instructions and information for
obtaining the best performance with the SoundPoint IP SIP 670 desktop
phone.

The SoundPoint IP 670 provides a powerful, yet flexible IP communications
solution, delivering excellent voice quality. The high-resolution color graphic
display supplies content for call information, multiple languages, directory
access, and system status. The SoundPoint IP 670 supports advanced
functionality, including multiple call and flexible line appearances, HTTPS
secure provisioning, presence, custom ring tones, local conferencing,
applications, and Polycom’s HD Voice technology.

1

The SoundPoint IP 670 provides a visually improved platform for applications
which can leverage its color display.

Powered by state of the art Gigabit Ethernet IP telephony technology, the
SoundPoint IP 670 features a future-proof dual-port Gigabit Ethernet switch
for seamless integration with a computer or desktop server. For organizations
with existing GigE deployment, the SoundPoint IP 670 delivers unobstructed,
high-speed access to data and productivity-boosting data and applications.
For organizations with plans to migrate to GigE, the SoundPoint IP 670
protects investment in desktop networking.

When equipped with up to three SoundPoint IP Color Expansion Modules, the
SoundPoint IP 670 turns into a productivity-enhancing attendant console for
attendants to increase call handling capability and to view presence
information without the need for a computer.

This chapter contains:

• Parts List

• Assembling Your SoundPoint

• Features of Your SoundPoint

• Before You Use Your SoundPoint

®

IP 670 Desktop Phone

®

IP 670 Desktop Phone

®

IP 670 Desktop Phone

1 - 1

User Guide SoundPoint IP 670 Phone

Parts List

To customize your phone, refer to Customizing Your SoundPoint® IP 670

Desktop Phone on page 2-1. To read about the phone’s basic features, refer to
Using the Basic Features of Your SoundPoint

®

IP 670 Desktop Phone on page
3-1. To read the phone’s advanced features, refer to Using the Advanced
Features of Your SoundPoint

®

IP 670 Desktop Phone on page 4-1. To add a

SoundPoint IP Color Expansion Module to your SoundPoint IP 670 phone,
refer to Using the SoundPoint

®

IP Color Expansion Module on page 5-1.

If you require additional information or assistance with your new phone,
contact your system administrator.

The following components are included in your SoundPoint IP 670 phone
package:

• Polycom SoundPoint IP 670 phone

• handset and handset cord

Directories

Applications

Conference

Transfer

Redial

Hold

Menu

ABC21DEF

3

MNOJKLGHI

6

54

TUV8WXYZ

PQRS

9

7

OPER

0

Messages

Do Not Disturb

1 - 2

Getting Started with Your SoundPoint® IP 670 Desktop Phone

• Phone Base

• Network / Power Cable

• Quick Start Guide and registration card

Check this list before installation to ensure that you have received each item.
If you are missing any items, contact your system administrator.

Assembling Your SoundPoint® IP 670 Desktop Phone

This section describes how to assemble your SoundPoint IP 670 phone. These
topics include:

• Connecting Network and Power Source

• Connecting the Handset and Optional Headset

• Attaching the Base

If your phone is already assembled, go directly to Features of Your

SoundPoint

Connecting Network and Power Source

You have two options for network and power source connections. Your
system administrator will advise you on which one to use.

You can use one of the following methods:

• AC power

• Power over Ethernet (PoE)

®

IP 670 Desktop Phone on page 1-9.

1 - 3

User Guide SoundPoint IP 670 Phone

PC Connection
(optional)

Power Adapter
(48V DC)

LAN
Port

AC Power

To connect the AC power:

1. Connect the supplied network cable between the LAN jack on the phone

and the LAN port on the wall or hub/switch device port.

2. Connect the DC plug on the power adapter to the DC 48V jack marked on

the phone.

3. Connect the country-specific AC cord to the power adapter.

1 - 4

Power over Ethernet

Using a regular CAT5 cable (optional accessory from Polycom), the phone can
be powered from a PoE (IEEE 802.3af) compliant switch or hub.

Getting Started with Your SoundPoint® IP 670 Desktop Phone

PC Connection
(optional)

IEEE 802.3af compliant
PoE Hub/Switch
(terminal or middpan)

To connect the PoE:

• Plug the supplied network cable between the LAN jack on the phone and

an available power and data port on the in-line power switch.

Connecting the Handset and Optional Headset

To connect the handset and optional headset:

1. Connect the short straight end of the phone cord to the handset and the

corresponding longer straight end of the cord to the handset jack on the
back of the phone.

1 - 5

User Guide SoundPoint IP 670 Phone

Handset

Headset
(optional)

2. Connect the headset (optional) to the headset jack on the back of the

phone.

Attaching the Base

Note

For information on supported headsets, go to www.polycom.com/support/voice and
enter the string “Headset Compatibility List” in the Knowledge Base text box.

You can attach the base to the SoundPoint IP 670 phone in one of two ways:

• As a desk mount

• As a wall mount

The wall mount is not included in SoundPoint IP 670 package. Contact your system
administrator if you require one.

1 - 6

Getting Started with Your SoundPoint® IP 670 Desktop Phone

To attach the base as a desk mount:

1. Place all cords in the recessed area above the modular jacks.

2. Align the two protrusions on the bracket with their corresponding holes

in the phone.

3. Snap them together to lock the base to the phone.

1 - 7

User Guide SoundPoint IP 670 Phone

To attach the base as a wall mount:

1. Place all cords in the recessed area above the modular jacks.

2. On the back of the phone, remove the key located behind the hookswitch

and reposition it so that the end tab (at a 45

0

angle) is facing up.

3. With mounting tab of the base unit facing up, fasten the base unit to the

wall mount using wall anchors (not included).

1 - 8

Getting Started with Your SoundPoint® IP 670 Desktop Phone

Features of Your SoundPoint® IP 670 Desktop Phone

The features of your SoundPoint IP 670 phone are:

Item Description

1 Message Waiting

Indicator

2 Display Control Keys

Alert for voice and text (instant)
messages.

Scroll through displayed information.

Select a field of displayed data.

Delete displayed data.

1 - 9

User Guide SoundPoint IP 670 Phone

Item Description

3 Feature Keys Access important features using

these keys.
Access to local directories and call

lists.
Access to special applications

(contact system administrator).
Allows connection with multiple other

parties for a conference.
Transfer of current call to third party.

Dials most recently dialed party.

Access local (your phone) and global
(your organization) features.

Access and manage text and voice
messages.

Cancels ringing and directs incoming
calls to your voice mail (if supported).

4 Microphone Mute Mutes audio transmission locally

during calls and conferences.

5

Headset

Allows you to place and receive calls
through an optionally connected
headset.

6

Speakerphone

Allows for hands-free communication
during calls.

7 Hands-free Microphone Picks up audio during hands-free

calls. Place your phone on a hard, flat
surface for best results.

8 Volume Keys Use these to adjust the volume of the

handset, headset, speaker, and
ringer.

9 Dial Pad These 12 keys provide the 10 digits,

the alphabetic characters, and special
characters available in
context-sensitive applications.

10

Hold

Holds an active call or resumes a
held call.

1 - 10

Getting Started with Your SoundPoint® IP 670 Desktop Phone

Item Description

11 Speaker For ringer and hands-free audio

output.

12 Soft Keys These keys are automatically labeled

to identify their context-sensitive
functions.

13 Graphic Display Shows information about calls,

messages, soft keys, time, date, and
other relevant data.

• Caller display information—first
party, second party, number of
calls

• Information display line (in order
of precedence highest to lowest)

• Popup text (for example,
network errors)

• Do Not Disturb text

• Missed call text or second
incoming caller display

• Prompt text (for example, “Enter
number”)

• Time and date text (if idle
display is not used for time/date
display)

Associated line icons are described in
the following table.

14 Line/Speed Dial Key Use these keys to activate up to six

lines or speed dials that can be
assigned to your phone.

15 Line Indicators Individual multi-color LEDs display

the dynamic call state and remote
user status (busy lamp field (BLF)
and presence). The mapping is:

• Solid green—An active call is in
progress.

• Fast flashing green—There is an
Incoming (ringing) call.

• Flashing green—The call is held
by the other party.

• Flashing red—The call is on hold.

• Solid red—The line is busy

remotely (shared lines)

16 Hookswitch

1 - 11

User Guide SoundPoint IP 670 Phone

Icons associated with the line keys appear on the graphic display and
represent:

Icon Description

Registered line (solid)

Registered shared line

Unregistered line (outline)

Voice mail/Messages

Speed dial

Ringing

Call in progress with HD Voice

Call Forward

Do Not Disturb

Conference

Presence/Busy Lamp Field (BLF)

Before You Use Your SoundPoint® IP 670 Desktop Phone

Note

The user interface that appears on your SoundPoint IP 670 phone may differ from
what appears in this user guide. You can change the background that appears on
your phone. For more information, refer to Changing the Graphic Display

Backgrounds on page 2-9.

1 - 12

Using the Navigation Keys

To navigate through menus and to enter data, these are useful tips:

• To scroll through the lists, use and .

Getting Started with Your SoundPoint® IP 670 Desktop Phone

Note

Press the * key to page up. Press the # key to page down. Use these shortcuts
when lists appear on more than one page.

• To move one level down and one level up when menus have submenus,

• To exit from any menu, press .

• To exit from any directory, press .

• To enter text using the dial pad, press the number keys one or more times.

For example, for ‘A’ press 2 and for ‘C’ press 222. When in text entry mode, the
title will show whether keys will generate digits (1), upper-case (A), or
lower-case (a) characters— use the 1/A/a soft key to change—and whether
keys will generate ASCII, Latin, Cyrillic, Katakana, or Unicode
characters—use the Encoding soft key to change.

Cleaning the LCD Glass

Clean the glass with a clean lint-free cloth. Fingerprints tend to show up more
obviously on the color LCD.

use and .

1 - 13

User Guide SoundPoint IP 670 Phone

1 - 14

Customizing Your SoundPoint® IP 670 Desktop Phone

You can customize your SoundPoint IP 670 desktop phone by adjusting the
setting for time and date, display contrast, and ring type, for example. You can
add contacts to the phone’s directory manually or from call lists. You can
handle incoming calls from different contacts in different ways.

This chapter provides basic operating instructions for customizing your
SoundPoint IP 670 phone. This chapter contains instructions on:

• Configuring Basic Settings

2

• Managing Call Lists

• Managing Contacts

• Managing Incoming Calls

Some customizations of your SoundPoint IP 670 phone are performed by your
system administrator. These include:

• Supporting Multiple Lines

• Supporting Multiple Line Keys Per Line

• Supporting Shared Lines

To read about the phone’s basic features, refer to Using the Basic Features of

Your SoundPoint

phone’s advanced features, refer to Using the Advanced Features of Your

SoundPoint

Expansion Module to your SoundPoint IP 670 phone, refer to Using the

SoundPoint

If you require additional information or assistance with your new phone,
contact your system administrator.

®

IP 670 Desktop Phone on page 3-1. To read about the

®

IP 670 Desktop Phone on page 4-1. To add a SoundPoint IP Color

®

IP Color Expansion Module on page 5-1.

2 - 1

User Guide SoundPoint IP 670 Phone

Configuring Basic Settings

You can configure the following basic settings through use of :

• Appearance of the time and date

• Display contrast

• Backlight intensity

• Headset Memory Mode

• Headset hookswitch selection

• Ring type

• Language support (localization)

• Graphic display background pattern

You can mute the microphone and adjust the volume using separate keys.

Changing the Appearance of Time and Date

The time and date appears on the graphic display of the SoundPoint IP 670
phone. If the phone cannot obtain a time and date from the call server, the
display will flash. Contact your system administrator if either the time or date
is incorrect.

You have control over the format of the time and date display and can turn the
display of time and date off. The default time and date format appears in the
following figure.

To configure the time and date:

2 - 2

1. Press .

2. Select Settings > Basic > Preferences > Time & Date.

3. Select from Clock Date, Clock Time, Clock Order, or Enable/Disable.

Customizing Your SoundPoint® IP 670 Desktop Phone

4. Using and , scroll through the options under each of these

selections.

5. Press the Select soft key to confirm your choice.

The following figure shows the Clock Time menu.

6. Press to return to the idle display.

Changing the Display Contrast

To adjust the contrast on the display to a comfortable level:

1. Press .

2. Select Settings > Basic > Contrast.

3. Press the Up or Down soft keys to increase or decrease the display

contrast.

Note

You can also use the volume keys to increase or decrease the diplay contrast.

4. Press the Ok or Cancel soft keys to accept or cancel changes.

2 - 3

User Guide SoundPoint IP 670 Phone

5. Press to return to the idle display.

Changing the Backlight Intensity

Backlight intensity on the SoundPoint IP 670 phone has three modes:

• Backlight On

• Backlight Idle

• Dim

You can modify the Backlight On intensity and the Backlight Idle intensity
separately. You can select high, medium, low, and off levels for both.

You can also modify the maximum backlight intensity.

If you have attached one or more SoundPoint IP Expansion Modules to your
SoundPoint IP 670 and you find that the backlight levels between them are
incompatible, you can modify the maximum backlight intensity on a
unit-by-unit basis. This allows you to match all Expansion Module backlights
to an overall consistent level. For more information, refer to Using the

SoundPoint

®

IP Color Expansion Module on page 5-1.

Dim mode intensity is determined by the Backlight On intensity and the
Backlight Idle intensity together as follows:

Backlight On Intensity Backlight Idle Intensity Dim Intensity

off off off
low dimmer than low low
medium dimmer than medium medium
high off medium
high low medium
high medium medium
high high high

The Backlight On mode turns on for following events:

• Any key press

• Hookswitch release

• Incoming calls

• Ending a call, holding a call, resuming a call by the other party

2 - 4

• A voice or instant message received

Customizing Your SoundPoint® IP 670 Desktop Phone

If you do not press any keys on the phone, after 20 seconds of the backlight
turning on, the backlight dims (or changes) to medium in the following cases:

• A call is in progress

• A call is on hold

• There is an incoming call (ringing)

• There is an outgoing call (ringing back)

• Any menu shows on the display

In all other cases, the mode changes to Backlight Idle.

To modify the backlight intensity:

1. Press .

2. Select Settings > Basic > Backlight Intensity.

3. Select Backlight On Intensity.

4. Use or to select high, medium, low, or off, and then press the

Select soft key.

The default level is medium.

5. Select Backlight Idle Intensity.

2 - 5

User Guide SoundPoint IP 670 Phone

6. Use or to select high, medium, low, or off, and then press the

Select soft key.

The default level is low.

7. Select Maximum Intensity.

8. Press the Up or Down soft keys to increase or decrease the backlight

intensity.

9. Press the Ok or Cancel soft keys to accept or cancel changes.

10. Press to return to the idle display.

Changing the Headset Memory Mode

This feature is especially useful for permanent or full-time headset users.

To permanently enable the Headset Memory Mode:

1. Press .

2. Select Settings > Basic > Preferences > Headset... > Headset Memory...

3. Use or to select Enabled, and then press the Select soft key.

2 - 6

4. Press to return to the idle display.

Customizing Your SoundPoint® IP 670 Desktop Phone

Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off.

To activate Headset Memory Mode:

>>

Press twice.

The flashing headset icon on the graphic display or a flashing headset key

indicates that the headset mode is activated. Pressing or the
Answer soft key to receive a call will now connect to your headset
automatically.

Selecting the Correct Headset for Electronic Hookswitch

This feature allows you to answer your phone when you are using a headset.

For information on supported headsets to provide electronic hookswitch features for
placing, answering, and ending calls, go to www.polycom.com/support/voice and
enter the string “Headset Compatibility List” in the Knowledge Base text box.

To select a headset that supports electronic hookswitch:

1. Press .

2. Select Settings > Basic > Preferences > Headset > Analog Headset

Mode.

3. Use or to select your headset, and then press the Select soft

key.

4. Press to return to the idle display.

2 - 7

User Guide SoundPoint IP 670 Phone

Selecting the Ring Type

You can select different ring types to distinguish lines or to distinguish your
phone from your neighbor’s phone. You can set distinctive incoming ringing
tones for contacts in your local directory.

To change the incoming ring type:

1. Press .

2. Select Settings > Basic > Ring Type.

3. (Optional.) If multiple lines are configured on your phone, first select the

4. Use and to select the desired ring type.

line to change from the list using the and .

Press the Play soft key to hear the selected ring type.

5. Press the Select soft key to change to the selected ring type.

6. Press to return to the idle display.

Note

If you configure your SoundPoint IP 670 phone for silent ring, press the ringing Line
key or the Answer soft key to answer the call. If your handset is off hook, the call is
routed to the handset. If your handset is on hook, the call is routed to the speaker.

Changing the Language

Many languages are supported by the SoundPoint IP 670 phone.

To change the language:

1. Press .

2. Select Settings > Basic > Preferences > Language.

2 - 8

3. Use and to scroll through the list of available languages.

4. Press the Select soft key when the desired language is highlighted.

Text that appears on the graphic display will change to the language of
your choice.

5. Press to return to the idle display.

Changing the Graphic Display Backgrounds

Customizing Your SoundPoint® IP 670 Desktop Phone

You can change the picture or design displayed on the background of the
graphic display. A default background displays when the phone starts up
(shown below). For more information on selections, contact your system
administrator.

To change the graphic display background:

1. Press .

2. Select Settings > Basic > Preferences > Backgrounds.

2 - 9

User Guide SoundPoint IP 670 Phone

3. Use and to select the desired background.

Press the Preview soft key to see the selected background.

Note

When previewing the backgrounds, only the phone’s display is updated. The
Expansion Module’s display is updated only when the new background is selected.

4. Press the Select soft key when the desired background is highlighted.

5. Press to return to the idle display.

Muting the Microphone

During a call, press . The Message Waiting Indicator turns red and a
microphone on the graphic display indicates that the other party (or parties)
cannot hear you.

Microphone Mute applies to all modes: Handset, Headset, and Hands-free
Speakerphone. You can still hear all other parties while mute is enabled.

To turn off Microphone Mute, press again.

Adjusting the Volume

Press to adjust receiver volume during a call. Pressing
these keys in the idle state adjusts the ringer volume.

2 - 10

Note

To conform to regulatory requirements, handset and headset volume will return to a
preset level after each call, but your system administrator can change this.
Hands-free Speakerphone volume settings will be maintained across calls.

Managing Call Lists

Your phone maintains local lists of missed, received, and placed calls is
maintained by the phone (up to 100 for each list).

Press followed by Call Lists > Missed Calls, Received Calls, or
Placed Calls as desired. The following shows a Placed Calls list.

Manage the call list by doing the following:

• To edit the dial string if necessary, select the Edit soft key.

Customizing Your SoundPoint® IP 670 Desktop Phone

Note

Note

• To return the call, select the Dial soft key.

• To return to the previous menu, select the Exit soft key.

For additional choices, press the More soft key followed by:

• To view information about the call, select the Info soft key.

• To store the contact to the Contact Directory, select the Save soft key.

• To delete the call from list, select the Clear soft key.

Press to return to the idle display.

Press the Right arrow key from the idle display to access the Placed Calls list.
Press the Left arrow key from the idle display to access the Received Calls list.
Press the Down arrow from the idle display to access the Missed Calls list. You can
use these shortcuts while placing calls or performing transferring and conferencing
functions.

You can manually clear the call lists. They are automatically cleared when you
restart the phone. For more information, refer to Restarting Your Phone on page

4-18.

2 - 11

User Guide SoundPoint IP 670 Phone

Managing Contacts

You can store a large number of contacts in your phone's local contact
directory. Contact your system administrator for the exact number.

You can dial or search for a contact in this directory. You may be able to add,
edit, and delete contacts.

You may have access to your corporate directory through your phone. Your
system administrator determines which contacts you have access to. You can
place calls to contacts in your corporate directory. You may be able to add
contacts from the corporate directory to your local contact directory.

Adding Contacts

You can add a contact manually, from a call list, or from your corporate
directory.

Adding Contacts Manually

To add a contact to the local contact directory manually:

1. Press .

2. Select Contact Directory.

3. Press the More soft key.

4. Press the Add soft key.

2 - 12

Customizing Your SoundPoint® IP 670 Desktop Phone

5. Enter first and/or last name of the contact from the keypad.

Use the 1/A/a soft key to select between numeric and upper/lower case
alphanumeric modes.

Use the Encoding soft key to access special characters in other languages.

6. Enter a contact number.

This is a required field and it must be unique (not already in the directory).

7. (Optional.) Change the Speed Dial Index field.

It is automatically assigned to the next available index value.

For more information, refer to Assigning Speed Dial Keys on page 3-25.

8. (Optional.) Change the Ring Type and Divert Contact fields.

These fields may be left blank.

For more information on setting the Ring Type field, refer to

Distinguishing Calls on page 2-19.

For more information on diverting contacts, refer to Diverting Calls on
page 2-20.

9. (Optional.) Change the Auto Reject, Auto Divert, Watch Buddy, and

Block Buddy fields.

Use and to switch between Enabled and Disabled settings.

For more information on setting the Auto Reject field, refer to Rejecting

Calls on page 2-19. For more information on setting the Watch Buddy and

Block Buddy fields, refer to Managing Buddies on page 4-6.

2 - 13

User Guide SoundPoint IP 670 Phone

10. Press the Save or Cancel soft keys to accept or cancel changes.

11. Press to return to the idle display.

Adding Contacts From Call Lists

To add a contact to the local contact directory from a call list:

1. Do one of the following steps:

— Press .

Select Call Lists >Missed Calls, Received Calls, or Placed Calls as
desired.

— Press , , or to access the desired call list.

2. Use and to scroll through the list to find the contact.

You can also use the * key to Page Up and the # key to Page Down.

Note

3. Press the More soft key, and then the Save soft key to save the contact in

the phone’s directory.

4. Press to return to the idle display.

You may want to go to the local contact directory to check whether the contact was
saved correctly and to add missing fields.

Adding Contacts From Corporate Directory

To add a contact to the local contact directory from the corporate directory:

2 - 14

1. Press .

2. Select Corporate Directory.

Customizing Your SoundPoint® IP 670 Desktop Phone

3. Search for the contact.

Refer to Searching For a Contact on page 2-17.

4. Press the View soft key.

The contact’s information appears on the graphic display.

5. Press the Save soft key to save the contact in the local contact directory.

“Entry saved” appears on the graphic display. Only the first name, last
name, and phone number are saved.

If the contact already exists in the contact directory, “Entry already exists”
appears.

Editing Contacts

6. Press to return to the idle display.

To edit a contact in the local contact directory:

1. Press .

2. Select Contact Directory.

3. Use and to scroll through the list to find the contact.

You can also use the * key to page up and the # key to page down.

4. Press the Edit soft key

2 - 15

User Guide SoundPoint IP 670 Phone

5. Make the desired changes.

6. Press the Save or Cancel soft keys to accept or cancel changes.

7. Press to return to the idle display.

Note

Y ou can also edit a contact associated with a speed dial key. Pressing and hold that
speed dial key, and then follow steps 5 to 7 above.

Deleting Contacts

To delete a contact from the local contact directory:

1. Press .

2. Select Contact Directory.

3. Use and to scroll through the list to find the contact.

You can also use the * key to page up and the # key to page down.

4. Press the More soft key twice, and then the Delete soft key.

The contact is deleted from the directory.

5. Press to return to the idle display.

Placing a Call to a Contact

2 - 16

To place a call to a contact in the local contact directory:

1. Press .

2. Select Contact Directory.

3. Use and to scroll through the list to find the contact.

4. Press the Dial soft key.

Searching For a Contact

To search for a particular contact in the local contact directory:

1. Press .

2. Select Contact Directory.

3. Press the More soft key, and then the Search soft key.

4. Using the dial pad, enter the first few characters of the contacts’s first or

Customizing Your SoundPoint® IP 670 Desktop Phone

You can also use the * key to page up and the # key to page down.

last names.

Note

5. Press the Search soft key again to search the contacts.

You can dial any successful matches from the resulting information on the
graphic display.

To search for a particular contact in the corporate directory:

1. Press .

2. Select Corporate Directory.

When you first access the corporate directory, the message “Directory update in
progress” appears momentarily. Then the corporate directory entries appears. If no
corporate directory entries appear, review your search criteria. Your criteria may be
set to exclude all corporate directory entries.

2 - 17

User Guide SoundPoint IP 670 Phone

3. Search for the contact in one of the following ways:

a Use and to scroll through the list to find the contact.

You can also use the * key to page up and the # key to page down.

b Press the Search soft key, then enter the first few letters or numbers of

the first name, last name, or any other parameter displayed in the list.

Press the Submit soft key.

c Using the dial pad, enter the first few characters of the contacts’s last

name.

The characters that you enter appear on the second line of the graphic
display.

The entries whose last name begin with the characters that you
entered (or are alphabetically next to the characters that you entered)
appear on the graphic display.

Managing Incoming Calls

You can distinguish incoming calls from contacts in your directory by setting
up distinctive rings, sending them directly to your voice mail, or by
transferring them directly to another party.

2 - 18

Distinguishing Calls

Customizing Your SoundPoint® IP 670 Desktop Phone

You can customize your phone so that you can distinguish different parties by
ring type.

Note

This feature is local to the phone, and may be overridden by your organization’s
settings. For more information, contact your system administrator.

To set a distinctive ring type for a particular contact:

1. Press .

2. Select Contact Directory.

3. Use and to scroll through the list to find the contact.

You can also use the * key to page up and the # key to page down.

4. Press the Edit soft key, and then scroll to the Ring Type field.

Rejecting Calls

Note

5. Enter the number corresponding to one of the ring types available.

For more information, refer to Selecting the Ring Type on page 2-8.

6. (Optional.) To remove an existing value, press followed by .

7. Press the Save or Cancel soft keys to accept or cancel changes.

8. Press to return to the idle display.

You can customize your phone so that incoming calls from a particular party
are immediately sent to your voice mail.

Rejecting calls is not available on shared lines.

2 - 19

User Guide SoundPoint IP 670 Phone

To send incoming calls from a particular contact directly to voice mail:

1. Press .

2. Select Contact Directory.

3. Use and to scroll through the list to find the contact.

You can also use the * key to page up and the # key to page down.

4. Press the Edit soft key, and then scroll to the Auto Reject field.

Diverting Calls

5. Use and to select Enabled.

6. Press the Save or Cancel soft keys to accept or cancel changes.

7. Press to return to the idle display.

You can customize your phone so that incoming calls from a particular party
are transferred directly to a third party.

To divert incoming calls from a particular contact:

1. Press .

2. Select Contact Directory.

3. Use and to scroll through the list to find the contact.

You can also use the * key to page up and the # key to page down.

2 - 20

Customizing Your SoundPoint® IP 670 Desktop Phone

4. Press the Edit soft key, and then scroll to the Divert Contact field.

5. Enter the number of the party to whom you want to divert the call.

6. Scroll to the Auto Divert field.

7. Use and to select Enabled.

8. Press the Save or Cancel soft keys to accept or cancel changes.

9. Press to return to the idle display.

System Customizations

The following section details how your system administrator can customize
your SoundPoint IP 670 phone.

Supporting Multiple Lines

Your SoundPoint IP 670 SIP phone can support up to 34 lines with or without
a SoundPoint IP Color Expansion Module. For more information, refer to

Using the SoundPoint

Typically, the top-most Line Key is reserved for the principal directory
number (DN) of the phone.

®

IP Color Expansion Module on page 5-1.

2 - 21

User Guide SoundPoint IP 670 Phone

Depending on how your phone is configured, the display could resemble one
of the following:

Supporting Multiple Line Keys Per Line

Each line on the phone can be configured to have more than one Line Key
associated with it. This enhances call visualization and simplifies call
handling. If this is the case, the display could resemble the following figure:

Incoming calls to this line will be distributed evenly among the available Line
Keys. Similarly, outgoing calls will be distributed.

Your phone can be configured to have a combination of lines with a single Line
Key and lines with multiple Line Keys.

2 - 22

Supporting Shared Lines

Your SoundPoint IP 670 SIP supports shared lines. A shared line is indicated
by a different line icon. In the following figure, the line 6721 is private and the
line 6723 is shared.

If two phones share a line, an incoming call to that number will cause both
phones to ring. The call can be answered on either phone but not both.

Calls on shared lines can be transferred, put on hold, or added to a conference.

Customizing Your SoundPoint® IP 670 Desktop Phone

Note

Note

Shared lines are an optional feature and may not be supported on your particular
system. For more information, contact your system administrator.

Call Forwarding is not available on shared lines.
Do Not Disturb (DND) on shared lines disables the ringing option only. The visual

indication is still in place.

2 - 23

User Guide SoundPoint IP 670 Phone

2 - 24

Using the Basic Features of Your SoundPoint® IP 670 Desktop Phone

Your SoundPoint IP 670 desktop phone is designed to be used like a regular
phone on a public switched telephone network (PSTN). You can place calls,
transfer a call to someone else, or conduct a conference call.

At any time, at most one active call may be in progress on your phone. The
active call is the one that has audio associated with it. There may be multiple
other calls:

• On hold

3

• In an “Incoming call” or “Ringing” state

This chapter provides basic operating instructions for the SoundPoint IP 670
phone. This chapter contains instructions on:

• Placing Calls

• Answering a Call

• Ending a Call

• Redialing a Number

• Putting a Call on Hold

• Setting Up a Conference

• Transferring a Call

• Forwarding Calls

• Enabling Do Not Disturb

• Assigning Speed Dial Keys

• Using Voice Mail

To customize your phone, refer to Customizing Your SoundPoint

Desktop Phone on page 2-1. To read about the phone’s advanced features,

refer to Using the Advanced Features of Your SoundPoint

®

®

IP 670

IP 670 Desktop

3 - 1

User Guide SoundPoint IP 670 Phone

Placing Calls

Phone on page 4-1. To add a SoundPoint IP Expansion Module to your

SoundPoint IP 670 phone, refer to Using the SoundPoint

Module on page 5-1.

If you require additional information or assistance with your new phone,
contact your system administrator.

You can place a call in many ways using your SoundPoint IP 670 phone:

• Using the handset

• Using the speakerphone

• Using the headset

You can also dial the number first, and then choose the method you will use to
speak to the other party.

You can search the local contact directory or the corporate directory and dial
from the search results page.

During a call, you can alternate between Handset, Headset, or Hands-Free
Speakerphone modes by pressing the or keys, or picking up the
handset.

®

IP Color Expansion

Call duration on an active call is monitored through a local call timer. This is
visible within the active call window on the graphic display. In the figure
below, the call to Greg Slowski has lasted 1 minute and 4 seconds.

3 - 2

Using the Basic Features of Your SoundPoint® IP 670 Desktop Phone

To place a call using the handset:

1. Do the following steps in any order:

— Pick up the handset.

— Dial the desired number using the dial pad.

Note

Note

Y ou can also dial using the SIP URL or IP address. To obtain the IP address of your
phone, press the Menu key followed by Status > Platform > Phone. The IP
address is listed together with other phone information. For example, 10.3.0.42, sip:
[e-mail].

Press the URL soft key and enter the URL or IP address. Use * for “.” and # for “@”.
Then press the Send soft key to complete the call.

Support for SIP URL or IP address calling may be disabled. Contact your system
administrator.

To place a call using Hands-Free Speakerphone mode:

If “Handsfree mode disabled” appears on the graphic display after you press the
speakerphone key
your phone.

, your system administrator has disabled the speakerphone on

1. Do one of the following steps:

— With the handset on-hook, press , , or the New

Call soft key to obtain a dial tone.

Dial the desired number using the dial pad.

— With the handset on-hook, dial the desired number using the dial pad.

Press , , or the Dial soft key.

3 - 3

User Guide SoundPoint IP 670 Phone

To place a call using the headset:

1. Do one of the following steps:

— With the optional headset connected, press or the

New Call soft key to obtain dial tone.

Press .

Dial the desired number using the dial pad.

— With the optional headset connected, dial the desired number using

the dial pad.

Press .

Note

Answering a Call

To permanently enable your headset, refer to Changing the Headset Memory Mode
on page 2-6.

When you are not in another call, you can answer a call in three ways:

• Using the handset

• Using the speakerphone

• Using the headset

The steps for answering an incoming call when you are in another call are
different if your phone is configured for:

• A single Line Key per line

3 - 4

Using the Basic Features of Your SoundPoint® IP 670 Desktop Phone

• Multiple Line Keys per line

If your phone is configured with multiple call appearances, refer to Using

Multiple Call Appearances on page 4-1 for instructions on how to answer a

call.

Note

Note

You can ignore incoming calls by pressing the Reject soft key (for private lines) or
the Silence soft key (for shared lines) or Do Not Disturb during ringing. The
Do Not Disturb mode stays active when the call is dropped and will remain so until
toggled off.

You can forward incoming calls may be forwarded by pressing the Forward soft
key. For more information, refer to Dynamic Forwarding on page 3-23.

When your SoundPoint IP 670 phone is configured for silent ring, press the ringing
Line key or the Answer soft key to answer the call. If your handset is off-hook, the
call is routed to the handset. If your handset is on-hook, the call is routed to the
speaker.

Answering When Not in Another Call

In all cases, the active call will appear on the graphic display showing call
duration and destination.

To answer a call using the handset:

>>

Pick up the handset.

To answer a call using Hands-Free Speakerphone mode:

If “Handsfree mode disabled” appears on the graphic display after you press the
speakerphone key, your system administrator has disabled the speakerphone on
your phone.

>>

Do one of the following steps:

— Press .

3 - 5

User Guide SoundPoint IP 670 Phone

— With the handset on-hook, press opposite the

incoming call (where the line status indicator is flashing green).

— Press the Answer soft key.

To answer a call using the headset:

>>

Press to answer the call through an optionally connected headset.

If Headset Memory Mode is activated, press or the
Answer soft key.

Answering When in Another Call

You are busy on an active call and a second incoming call arrives on the same
phone number.

• If your phone is configured for a single Line Key per line:

— The second call may cause a call waiting tone to be played and you see

the second call appearance. Caller information for the incoming call
appears on the graphic display.

• If your phone is configured for multiple Line Keys per line:

— The second call may cause a call waiting tone to be played, the second

Line Key indicator to fast flash green, and an incoming call icon
appears. Caller information for the second Line Key appears on the
bottom line of the graphic display.

3 - 6

Using the Basic Features of Your SoundPoint® IP 670 Desktop Phone

• If your phone is configured for shared lines:

— The second call may cause a call waiting tone to be played, the second

Line Key indicator to fast flash green, and an incoming call icon
appears on the second Line Key.

Note

Note

If your phone is also configured for shared lines, the Reject soft-key is replaced by
a Silence soft key and there is no Forward soft-key. Pressing the Silence soft key
will stop the ringing for that call.

To answer an incoming call on a line configured for a single Line Key:

>>

Do one of the following steps:

— Press or the Hold soft key to put the original call on hold.

— Press to access the new call.

Soft key labels are updated on the display showing Answer, Reject,
and Forward.

Answer the incoming call.

This places the original call on hold and refreshes the soft key labels.

You can forward incoming calls by pressing the Forward soft key. For more
information, refer to Dynamic Forwarding on page 3-23.

To answer an incoming call on a line configured for multiple Line Keys:

>>

Do one of the following steps:

— Answer the call by pressing associated with the

second incoming call.

The first call is put on hold and the second call is answered.

3 - 7

User Guide SoundPoint IP 670 Phone

— Press or the Hold soft key to put the original call on hold.

Soft key labels are updated on the display showing Answer, Reject,
and Forward.

Answer the incoming call.

This places the original call on hold and refreshes the soft key labels.

Note

Ending a Call

You can forward incoming calls by pressing the Forward soft key. For more
information, refer to Dynamic Forwarding on page 3-23.

To answer an incoming call on a shared line:

1. Answer the incoming call.

2. Press or the Hold soft key.

Anyone on another phone configured to use the same shared line may
take the call by selecting the Line Key associated with the on hold call
(represented by a flashing red LED).

To end a call:

>>

Do one of the following steps:

— Press the EndCall soft key.

— Replace the handset.

3 - 8

— Press if in Hands-free Speakerphone Mode, or if in Headset

Mode.

Redialing a Number

To redial the last call placed from your phone:

>>

Press .

A call to your last placed call is attempted.

Using the Basic Features of Your SoundPoint® IP 670 Desktop Phone

Note

To redial a previously placed call:

1. Do one of the following steps:

— Press from the idle display to access the Placed Calls list, and

then scroll through the list to find the specific call.

— Press and select Call Lists > Placed Calls, and then

scroll through the list to find the specific call.

2. Press the Dial soft key.

These steps also apply to the Missed Calls and Received Calls lists.

3 - 9

User Guide SoundPoint IP 670 Phone

Putting a Call on Hold

During a call, press or the Hold soft key. The hold icon will display as

the line indicator.

Press again or the Resume soft key to retrieve the call. The registered

line icon appears as the line indicator.

Note

The Hold feature typically generates music or a beeping tone. Therefore, avoid
putting a conference call on hold.

Multiple Calls on Hold

If multiple calls are on hold on a single Line Key, use and to switch

between the calls, then press the Resume soft key to retrieve the desired call.

If more than two calls are on hold on a single Line Key, an indication appears
on the graphic display, for example “2/3”, indicating that this is the second
call out of three calls.

If calls are on hold on more than one Line Key, you can view the details of the
calls on any Line Key by pressing that Line Key and holding it down for more
than two seconds. If a Line Key is depressed for less than a second, the first call
on hold on that Line Key will be retrieved.

3 - 10

Setting Up a Conference

You can create a conference with other parties using the phone’s local
conference feature. You can create a conference at any time between an active
call and a call on hold (on the same or another line) by pressing the More and
Join soft keys. The conference management feature allows you to view all
parties in a conference call. You can also add, hold, remove, and mute
individual parties from one screen on the graphic display.

Using the Basic Features of Your SoundPoint® IP 670 Desktop Phone

Note

Note

The conference management feature is an optional feature and may not be
supported on your particular system. For more information, contact your system
administrator.

This section provides the following step-by-step instructions:

• Setting Up Conference Calls

• Managing Conferencing Calls

• Adding Parties to Conference Calls

• Joining Conferences

• Splitting Conference Calls

• Ending Conferencing Calls

Setting Up Conference Calls

To set up a conference call:

1. Call the first party.

You can either dial the phone number directly or search for the number in the
Contact Directory or Call Lists. For more information, refer to Placing Calls on page

3-2, Searching For a Contact on page 2-18, or Managing Call Lists on page 2-11.

3 - 11

User Guide SoundPoint IP 670 Phone

2. Press or the Confrnc soft key to create a new call.

The active call is placed on hold.

Note

Note

If configured for single key-press conferences, all conference participants hear the
dial tone and ringback when the conference host places a call to a new party.

3. Call the second party.

4. When the second party answers, press or the Confrnc soft

key again to join all parties in the conference.

If configured for single key-press conferences, you do not need to press the
Confrnc soft key again.

5. Press or the Confrnc soft key to add another party to the

conference.

3 - 12

Note

The first and second party are put on hold.

If configured for single key-press conferences, all conference participants hear the
dial tone and ringback when the conference host places a call to a new party.

Using the Basic Features of Your SoundPoint® IP 670 Desktop Phone

6. Call the third party.

7. After the third party answers, press or the Confrnc soft key

again to join all parties in the conference.

Note

If configured for single key-press conferences, you do not need to press the
Confrnc key again.

A conference similar to this one will now exist.

8. Repeat steps 5 to 7 until you have added all intended parties.

Managing Conferencing Calls

To manage a conference call:

You are currently in a conference call.

3 - 13

User Guide SoundPoint IP 670 Phone

1. Press the Manage soft key.

The Manage Conference page appears.

Press the More soft key to see the Remove, Info, and Back soft keys.

Press the Info soft key to view more information about the selected party.

Press the Back soft key to exit the conference management feature.

2. Do one of the following steps:

— To add a new party, press the Add soft key.

Call another party as you would using or the Confrnc
soft key (outside the conference management feature). The other
parties are put on hold.

Note

After the new party answers, press again to join all
parties in the conference.

The Add soft key appears only if you can add more parties to the conference call.
The maximum number of parties allowed in a conference call is configured by your

system administrator. The default value is th ree. For more information, cont act your
system administrator.

3 - 14

Using the Basic Features of Your SoundPoint® IP 670 Desktop Phone

— To mute a party, select the party, then press the Far Mute soft key.

The muted party can hear all parties, but no party can hear the muted
party.

If you press instead of the Far Mute soft key, all other parties
can hear each other, but they cannot hear you.

Press the UnMute soft key to un-mute the party.

3 - 15

User Guide SoundPoint IP 670 Phone

— To put a party on hold, select the party, then press the Hold soft key.

The held party cannot hear any parties and no party can hear the held
party.

Press the Resume soft key to return the party to the conference.

If the held party presses on their phone, the party will still be
held within the conference even if you press the Resume soft key.

— To remove a party from the conference, press the Remove soft key.

The party is removed from the list of participants on the Manage
Conference screen and from the conference. You can add the party
back into the conference by pressing the Add soft key (refer to the first
optional step above).

Adding Parties to Conference Calls

To add a party to a conference call using the Join soft key:

Previously you set up a conference call between a number of parties.

3 - 16

Using the Basic Features of Your SoundPoint® IP 670 Desktop Phone

1. From the Manage Conference page, press or the Hold soft key.

The other parties in the conference call are put on hold.

Note

If configured for local conference hold, the other parties in the conference call can
continue to speak with each other while you place the new call.

2. Press the New Call soft key.

3. Place a call to a new party.

4. After the new party answers, press the Join soft key.

All parties in the conference call can now hear each other.

Joining Conferences

To join two conferences:

Previously you set up two separate conference calls between a number of
parties. Only one conference can be active at a time.

3 - 17

User Guide SoundPoint IP 670 Phone

1. From the idle display, press the Join soft key.

Both conferences are joined into a single five-way conference.

Splitting Conference Calls

To split a conference call:

>>

From the idle display, press the More soft key, and then press the Split
soft key to split the conference.

All calls are split into individual calls and put on hold.

Ending Conferencing Calls

To end a conference call:

>>

From the idle display, press the End Call soft key or hang up.

The other parties will continue to be connected.

Transferring a Call

A call can be transferred in one of three ways:

• Consultative transfer—The party to whom you want to transfer the call

• Blind transfer—The call is automatically transferred after you dial the

• Attended transfer—The parties are automatically connected to each other

answers their phone before you transfer the call or hang up. You can
consult with them before completing the transfer.

— Performing a Consultative Transfer on page 3-19.

number of the party to whom you want to transfer the call.

— Performing a Blind Transfer on page 3-20.

after you exit the conference.

— Set up a conference call and then end your participation. For more

information, refer to Setting Up a Conference on page 3-11.

3 - 18

Using the Basic Features of Your SoundPoint® IP 670 Desktop Phone

Performing a Consultative Transfer

To transfer a call:

1. During a call, press

or the Trnsfer soft key.

The active call is placed on hold.

2. Do one of the following steps:

— Enter the number to which you want to transfer the call.

— Press , and then select Contact Directory. Use and

to access the number, and then press the Dial soft key.

— Press , and then select Corporate Directory. Search for

the contact, and then press the Dial soft key.

— Press , and then select Call Lists, select the appropriate

list. Use and to access the number, and then select the Dial

soft key.

— Press , , or to access the desired call list, and then use

and to access the number. Then select the Dial soft key.

3 - 19

User Guide SoundPoint IP 670 Phone

3. As soon as the ring-back sound is heard or after the party answers, press

or the Trnsfer soft key to complete the transfer.

You can talk privately to the party to which you are transferring the call
before the transfer is completed.

If you are using a handset, the transfer can be completed by putting the
handset on the cradle.

You can cancel the transfer before the call connects by pressing the Cancel
soft key.

Performing a Blind Transfer

To perform a blind transfer:

1. During a call, press or the Trnsfer soft key.

2. Press the Blind soft key.

3. Do one of the following steps:

— Enter the number to which you want to transfer the call.

— Press , and then select Contact Directory. Use and

3 - 20

to access the number, and then select the Dial soft key.

Forwarding Calls

Using the Basic Features of Your SoundPoint® IP 670 Desktop Phone

— Press , and then select Corporate Directory. Search for

the contact, and then press the Dial soft key.

— Press , and then select Call Lists. Select the appropriate

list, use and to access the number, and then select the Dial

soft key.

At this point, the call is connected to the number to which you are
transferring them.

You can configure your phone so that all incoming calls are forwarded to
another party (static forwarding). You can also forward calls while the phone
is ringing (dynamic forwarding).

You can forward all incoming calls to another party while Do Not Disturb is
enabled on your phone. For more information, contact your system
administrator.

Note

Call Forwarding is not available on shared lines.
This feature is local to the phone, and may be overridden by call server settings.

For more information, contact your system administrator.

Static Forwarding

To forward all incoming calls to another party:

1. Do one of the following steps:

— Press and select Features > Forward...

— From the idle display, press the Forward soft key.

3 - 21

User Guide SoundPoint IP 670 Phone

2. (Optional.) If multiple lines are configured on your phone, select the line

to forward from the list using and .

3. Using and , select the forwarding type you want to change and

then press the Select soft key. The options are:

— Always—For all incoming calls.

—No Answer—When you do not answer the call.

—Busy—When you are already in a call.

4. Do one of the following:

— If you selected Always, enter a number to forward all future incoming

calls to.

a If you selected No Answer, enter a number to forward all unanswered

incoming calls to and how many rings to wait before forwarding (one
ring is approximately six seconds). A value of 2 is recommended.

3 - 22

Using the Basic Features of Your SoundPoint® IP 670 Desktop Phone

b If you selected Busy, enter a number to forward all future incoming

calls to when you are already in another call.

Note

Y ou can also enter the SIP URL or IP address. For more information on using a SIP
URL or IP address, refer to the instructions for using the handset in Placing Calls on
page 3-2.

5. Select the Enable soft key to confirm call forwarding.

Select the Exit soft key to cancel any changes.

The idle display shows a moving arrow as the line label to confirm call
forwarding is enabled.

To disable call forwarding:

1. Do one of the following steps:

— Press and select Features > Forward...

— From the idle display, press the Forward soft key.

2. (Optional.) If multiple lines are configured on your phone, select the line

to forward from the list using and .

3. Using and , select the forwarding type you want to change and

then press the Select soft key.

4. Press the Disable soft key to turn off call forwarding.

The idle display returns and the regular icon appears as the line indicator.

Dynamic Forwarding

To forward an incoming call to another party:

1. With the phone ringing, press the Forward soft key.

3 - 23

User Guide SoundPoint IP 670 Phone

2. Enter a number to forward the incoming call to.

3. Press the Enable soft key.

The incoming call is forwarded to the other party. If call forwarding is
disabled, all future calls will not be forwarded and forwarding will remain
disabled.

Enabling Do Not Disturb

Note

This feature is local to the phone, and may be overridden by call server settings.
For more information, contact your system administrator.

Press to prevent the phone from ringing. A flashing icon and text
on the graphic display indicate that Do Not Disturb is enabled.

Calls received while Do Not Disturb is enabled are logged in the Missed Calls
list unless configured to be forwarded to another party by your system
administrator.

To disable Do Not Disturb, press again.

3 - 24

Multiple Lines and Do Not Disturb

If multiple lines are configured on your phone, Do Not Disturb can be set on a

line-by-line basis from the list using and . For more information,

contact your system administrator. When Do Not Disturb is enabled for a
particular line, a flashing “X” displays beside the line indicator.

Assigning Speed Dial Keys

You can associate contacts with Line Keys for single touch dialing of
frequently used numbers. Speed Dial entries are consecutively placed next to
assigned Line Keys on the phone. When a new entry is added to the Contact
Directory, it is automatically assigned the next available speed dial index.

For example, in the figure below, press the fourth Line Key to dial Andrew.

Using the Basic Features of Your SoundPoint® IP 670 Desktop Phone

Note

Press the Up arrow key from the idle display to access the Speed Dial Index list.
You can use this shortcut to perform transferring and conferencing functions.

Assigning New Speed Dial Keys

To add or edit a speed dial index for an existing contact:

1. Press .

2. Select Contact Directory.

3. Use and to scroll through the list to find the contact.

You can also use the * key to page up and the # key to page down.

4. Do one of the following steps:

— Enter the next available speed dial index.

3 - 25

User Guide SoundPoint IP 670 Phone

— Delete the existing speed dial index by using followed by ,

and then enter a new speed dial index.

— Press and hold an unassigned .

The next available speed dial index will be assigned automatically.

5. Press the Save or Cancel soft keys to accept or cancel changes.

6. Press to return to the idle display.

To assign a new speed dial key:

1. Press and hold an unassigned .

A new empty entry in the contact directory is automatically opened
allowing contact information to be added.

2. Press the More soft key.

3. Press the Add soft key.

4. (Optional.) Enter first and/or last name of the contact from the keypad.

Use the 1/A/a soft key to select between numeric and upper/lower case
alphanumeric modes.

Use the Encoding soft key to access special characters in other languages.

5. Enter a contact number.

The number must be unique (not already in the directory).

6. Change the Speed Dial Index field.

The index can be any value between the next available index value and the
maximum (value of 9999).

Polycom recommends that you assign speed dial index values consecutively.
For example, if you assign the third Line Key to the speed dial index value “2”,

assign the fourth Line Key to the speed dial index value “3”.

7. Press the Save or Cancel soft keys to accept or cancel changes.

8. Press to return to the idle display.

3 - 26

Using Voice Mail

Using the Basic Features of Your SoundPoint® IP 670 Desktop Phone

Note

Voice mail is an optional feature configured on the call server and may not be
supported on your particular system. For more information, contact your system
administrator.

Screen options may vary with your application. Voice mail may be accessible with a
single key press. Contact your system administrator about this option.

You can access voice mail messages from your phone. Your voice mail is saved
in a centralized location.

Your phone indicates the presence of new voice mail messages by a flashing
Message Waiting Indicator LED on the front of the phone and a visual
notification on the graphic display. If the phone is configured for multiple
lines, an individual line indicator icon indicates voice mail messages on that
line.

A stutter dial tone in place of normal dial tone indicates that one or more voice
messages are waiting at the message center.

To listen to voice messages:

1. Press .

2. Follow voice or visual prompts on the graphic display to retrieve your

messages.

If multiple lines are configured on your phone, select the line to retrieve
messages from.

3 - 27

User Guide SoundPoint IP 670 Phone

3 - 28

4

Using the Advanced Features of Your SoundPoint® IP 670 Desktop Phone

This chapter provides operating instructions for the advanced features of the
SoundPoint IP 670 desktop phone. The topics include:

• Using Multiple Call Appearances

• Using Text Messaging

• Using Buddy Lists

• Recording a Call

• Playing Back a Recorded Call

• Restarting Your Phone

To customize your phone, refer to Customizing Your SoundPoint

Desktop Phone on page 2-1. To read about the phone’s basic features, refer to
Using the Basic Features of Your SoundPoint
3-1. To add a SoundPoint IP Color Expansion Module to your SoundPoint IP

670 phone, refer to Using the SoundPoint
page 5-1.

If you require additional information or assistance with your new phone,
contact your system administrator.

Using Multiple Call Appearances

Your system administrator can configure each line on the phone can be
configured to have one or more call appearances. More than one call
appearance is useful if there is an active call and an incoming call arrives on
the same line.

®

IP 670

®

IP 670 Desktop Phone on page

®

IP Color Expansion Module on

4 - 1

User Guide SoundPoint IP 670 Phone

For example, the first figure shows extension 6721 in an outbound call with

6722.

The second figure shows an incoming call from 1-800-765-9266.

To answer an incoming call when configured for multiple call appearances:

>>

Do one of the following steps:

— Press or the Hold soft key to put the original call on hold.

— Press to access the new call.

Soft key labels are updated on the display with Answer, Reject, and
Forward.

Answer the incoming call.

4 - 2

Using the Advanced Features of Your SoundPoint® IP 670 Desktop Phone

This places the original call on hold and refreshes the soft key labels as
indicated in the following figure.

If more than two call appearances are in use, two will appear on the display
and the total number will be indicated by a counter at the bottom right corner
of the display. For example “2/3” indicates that the highlighted call is the
second one out of a total of three.

You can also place another outbound call on the same first line. Press

during the first call and press the NewCall soft key to obtain dial tone for a
second call.

Using Text Messaging

You can send and receive text messages using your phone. Text messaging is
supported in real-time. Your phone indicates text messages by a flashing
Message Waiting Indicator LED on the front of the phone and optionally a
visual notification on the graphic display.

To read text messages:

1. Do one of the following steps:

— Press .

Note

Screen options may vary with your application. Text messaging may be accessible
with a single key press. Contact your system administrator about this option.

Select Instant Messages.

4 - 3

User Guide SoundPoint IP 670 Phone

— Press .

Select Features > Messages > Instant Messages.

— Press the InstMsg soft key to read a new message.

2. (Optional.) If multiple lines are configured on your phone, use and

to select the line to retrieve messages from.

The first message received displays last.

3. Press the Next or Prev soft keys to cycle through messages in order.

4. Press the More soft key to access the Delete, Reply, and New soft keys.

5. Press to return to the idle display.

To send a text message:

1. Do one of the following steps:

Note

Note

— Press .

Select Instant Messages.

Screen options may vary with your application. Text messaging may be accessible
with a single key press. Contact your system administrator about this option.

— Press .

Select Features > Messages > Instant Messages.

2. (Optional.) If multiple lines are configured on your phone, use and

to select the line to retrieve messages from.

3. Press the New soft key.

4. Enter the desired number.

Use the 1/A/a soft key to alternate between numeric and upper/lower case
alphanumeric modes.

Y ou can also enter the SIP URL or IP address. For more information on using a SIP
URL or IP address, refer to the instructions for using the handset in Placing Calls on
page 3-2.

4 - 4

5. Press the Ok soft key.

6. Do one of the following steps:

7. Press the Send soft key.

8. Press to return to the idle display.

Using Buddy Lists

A buddy list is a list of users/devices whose status or “presence” you can
monitor. Users update their presence setting (for example, “Be right back”,
“Busy”, or “Out to lunch”), and you can view their status in real-time from
your phone.

Using the Advanced Features of Your SoundPoint® IP 670 Desktop Phone

— To choose from various pre-scripted short messages, press the Select

soft key.

— To compose a custom message, press the Edit soft key.

Use dial pad keys to cycle through the character set. Use keys 1, *, 0,
and # to select special characters.

Presence

Your phone can “watch” the status of up to 8 other phones or 48 buddies.
These other phones form your “buddy list”. The status of your buddies is
displayed and updated in real time. Your phone can be “watched” by up to 8
other phones.

If your SoundPoint IP 670 phone is configured to work with Microsoft Live
Communications Server 2005, the behavior of the presence setting and buddy
lists is different. For more information, contact your system administrator.

To view and change your presence settings:

1. Do one of the following steps:

— Press .

Select Features > Presence > MyStatus.

4 - 5

User Guide SoundPoint IP 670 Phone

— Press the MyStat soft key.

2. Use or to scroll through the list, and then press the Select soft

key to select your new status.

This affects information sent to phones watching you.

Presence information will also be sent to watching phones when you go
off-hook or enable Do Not Disturb.

Managing Buddies

Note

The instructions in this section do not apply if your call server is Microsoft Live
Communications Server 2005. In that case, refer to the following section,

Integrating With Microsoft Live Communications Server 2005.

To add or delete a contact from your buddy list:

1. Press .

2. Select Contact Directory.

3. Use and to scroll through the list to find the contact.

You can also use the * key to page up and the # key to page down.

4. Press the Edit soft key and scroll down to the Watch Buddy fields.

5. Use and to enable or disable the Watch Buddy field.

When Watch Buddy is enabled, the contact is added to your buddy list.
When Watch Buddy is disabled, the contact is removed from your buddy
list.

The default for Watch Buddy is Disabled.

4 - 6

6. Press the Save or Cancel soft keys to accept or cancel changes.

7. Press to return to the idle display.

Using the Advanced Features of Your SoundPoint® IP 670 Desktop Phone

To block or unblock a contact from your buddy list:

1. Press .

2. Select Contact Directory.

3. Use and to scroll through the list to find the contact.

You can also use the * key to page up and the # key to page down.

4. Press the Edit soft key and scroll down to the Block Buddy fields.

5. Use and to enable or disable the Block Buddy field.

When Block Buddy is enabled, the contact cannot watch your phone.
When Block Buddy is disabled, the contact can watch your phone.

The default for Block Buddy is Disabled.

6. Press the Save or Cancel soft keys to accept or cancel changes.

7. Press to return to the idle display.

Integrating With Microsoft Live Communications Server 2005

Your system administrator can configure your phone to work with Microsoft
Live Communications Server 2005 and communicate with others using
Microsoft Office Communicator and Windows Messenger. From your phone,
you can invite, join, control, and monitor integrated multipoint audio and
video conferences.

Any contact you add through your buddy list will appear as a contact in
Microsoft Office Communicator and Windows Messenger. Any contact you
add as a contact in Microsoft Office Communicator and Windows Messenger
will appear in your buddy list.

To view and change your presence, refer to Presence on page 4-5.

For more information, contact your system administrator.

To add a contact to your buddy list:

1. Press , then select Features > Presence > Buddy Status.

2. Press the More soft key.

3. Press the Add soft key.

4. Enter the number of the contact.

5. Press the Submit soft key.

6. Press to return to the idle display.

4 - 7

User Guide SoundPoint IP 670 Phone

To view and change your privacy list:

1. Press .

2. Select Features > Presence > Buddy Status > Privacy List.

3. Use and to scroll through the list to find the contact.

4. Press the Edit soft key.

5. Use and to enable or disable the Access field.

When Access is enabled, you allow the contact to see your presence. When
Access is disabled, you prevent the contact from seeing your presence.

The default for Access is Disabled.

6. Press to return to the idle display.

For more information on contacting buddies, refer to Placing Calls on page 3-2
or the Microsoft Office Communicator and Windows Messenger
documentation.

Recording a Call

Note

Call Recording is an optional feature and may not be supported on your particular
system. For more information, contact your system administrator.

If the Call Recording and Playback feature is available, and you plug a
removable USB device into the USB port on your SoundPoint IP 670, you can
record active calls on your phone. Recordings are stored as .wav files on the
USB device. You can record up to 4 hours in one file. The approximate time
remaining for recording (the free space on the USB device) is shown on the
graphic display.

4 - 8

Using the Advanced Features of Your SoundPoint® IP 670 Desktop Phone

The Record soft key controls recording and is available:

• When there are one or more calls connected to your phone (you may need
to press the More soft key to see it)

• During an active call

• When calls are on hold

• During a consultative transfer or conference call

The Record soft key is not available:

• When there are no connected calls on your phone

• When you place a new call (to transfer or to conference)

• When the phone prompts you to answer an incoming call

If you put an active call on hold, recording pauses. Recording continues if the
called party puts you on hold. Recording stops if all active calls end, no matter
who ends the calls.

If you press while recording, only the called parties are recorded.

Tones and indications (for example, dialing of digits or ringing from another
party’s phone) that occur before a call connects are not recorded. Local tones
and indications (for example, DTMF tones when dialing) are not recorded.
However, tones from another party’s phone may be recorded.

You can start, pause, resume, and stop recording through the use of soft keys.
All active calls that occur on your phone between the time you press the Start
soft key and the Stop soft key are recorded, alternating in the same .wav file.
For example, you place a call to party A and, after they answer, you start
recording on October 4, 2007 at 11:22am. While speaking with party A, you get
an incoming call. You put party A on hold and speak with party B. When you
finish speaking with party B, you return to speaking with party A. While
speaking with party A again, you get another incoming call. You put party A
on hold and speak with party C. When you finish speaking with party C, you

4 - 9

User Guide SoundPoint IP 670 Phone

return to speaking with party A. You end your call with party A and recording
stops. Your conversations with parties A, B, and C are all recorded in the same
.wav file as follows:

When you plug in the USB device, the message “USB device attached.”
appears. When you remove the USB device, the message “USB device
removed.” appears.

Note

Note

Wait until the “USB device removed.” message disappears before plugging in
another USB device. If you plug in a new USB device before the message
disappears, it will not be recognized.

If there is insufficient free space on the USB device when you press the Start
soft key, recording does not start and the message “USB device is full.
Recording cancelled.” appears.

If the USB device becomes full during recording, recording stops and the
message “USB device is full. Recording stopped.” appears.

If you remove the USB device during recording, recording stops and the
message “USB device removed unsafely. Recording cancelled.” appears.

Polycom recommends that you do not remove the USB device while recording. The
file being recorded at that time will be incomplete and cannot be played back later.
There is a small probability that the USB device itself may be damaged by this
action.

If you plug in your USB device into your SoundPoint IP 670 and the message
“Unsupported USB device attached” appears, contact your system administrator
about which USB devices are supported.

4 - 10

Using the Advanced Features of Your SoundPoint® IP 670 Desktop Phone

Note

You may be required by federal, state, and/or local laws to notify some or all called
parties when you are recording (either one-party or all-party consent). Specific
information about US state requirements can be found at http://www.rcfp.org/taping/
. Telephone call recording regulations in other countries vary widely. Polycom
recommends checking with the local government's telecommunications authority
and government legal agencies.

Other information that may useful can be found at:

• http://www.fcc.gov/cgb/consumerfacts/recordcalls.html

• http://www.privacyrights.org/fs/fs9-wrtp.htm

This section includes information on:

• Recording Calls

• Recording Conferences

• Pausing and Resuming Recording

To playback recorded calls, refer to Playing Back a Recorded Call on page 4-13.

Recording Calls

To record a call:

1. During a call, press the More soft key.

2. Press the Record soft key.

4 - 11

User Guide SoundPoint IP 670 Phone

3. To start recording, press the Start soft key.

“*R*” appears on the graphic display while the phone records.

If you press the Back soft key, you can access the top-level soft keys (for
example, Hold, EndCall, Trnsfer, and Confrnc). You must navigate back
(using the More and Record soft keys) to again access the Stop and Pause
soft keys.

4. Stop recording in one of the following ways:

— Press the Stop soft key.

— Hang-up or end the active call.

Recording Conferences

You can record conference calls in the same way as other calls with the
following exceptions:

• All parties in a conference call are recorded. If one of the conference parties

presses , they are not recorded.

• When all parties in a conference call are put on hold together, recording is
paused. You can place or answer other calls, which will be recorded in the
same file. When the conference call is resumed, recording of the
conference resumes.

Pausing and Resuming Recording

You can pause recording by pressing the Pause soft key. When you press the
Resume soft key, recording continues with the same .wav file.

4 - 12

Using the Advanced Features of Your SoundPoint® IP 670 Desktop Phone

To pause a recording:

>>

Press the Pause soft key.

“*P*” appears when you pause recording.

To resume a recording:

>>

Press the Resume soft key.

“*R*” appears when you restart recording.

Playing Back a Recorded Call

Note

Call Playback is an optional feature and may not be supported on your particular
system. For more information, contact your system administrator.

If the Call Recording and Playback feature is available, and a removable USB
device is plugged into the USB port of your SoundPoint IP 670, you can play
back calls that you recorded on your phone.

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User Guide SoundPoint IP 670 Phone

You can browse the recorded files, stored as .wav files on the USB device. You
can also open, rename, and delete the recorded files. If there are no supported
.wav files on the USB device, the message “Unsupported wav file format.”
appears on the graphic display.

You can play, pause, resume, and stop recording through the use of soft keys.

Playback occurs in real time. Pressing adjusts the volume
of the receiver audio during playback.

Playback stops if you press the Exit soft key, , ,

, or .

If the handset is off-hook when you press the Play soft key, you will hear audio
through the handset. If the handset is on-hook when you press the Play soft
key, you will hear audio through the speaker. If the handset is on-hook,

pressing is the same as pressing the Play soft key, and pressing

again is the same as pressing the Exit soft key. If you lift the handset while you
are listening through the speaker, you will now hear the audio through the
handset.

You cannot start playback while a call is in progress or if you have placed a
call. The message “Active call. Action aborted.” appears in either case. If all

calls are on hold, you can start playback. If you press on the selected call

or the particular line key for the held call, playback stops and the call resumes.

You cannot place a call while playback is in progress using the dial pad.
However, you can place a call using a speed dial key or line key. You can
answer calls while playback is in progress (refer to Answering a Call While

Playing Back Recorded Calls on page 4-17).

You can also playback recorded files on other devices, such as a Windows

®

Apple

based computer using an application capable of playing .wav files.

®

or

If an error occurs while playback is in progress, playback stops. If you remove
the USB device during recording, recording stops and the message “USB
device removed unsafely. Playback cancelled.” appears. If you attach an
unsupported USB device, the message “Unsupported USB device attached”
appears.

Polycom recommends that you do not remove the USB device while playing back
files. There is a small probability that the USB device itself may be damaged by this
action.

4 - 14

Note

If you plug in your USB device into your SoundPoint IP 670 and the message
“Unsupported USB device attached” appears, contact your system administrator
about which USB devices are supported.

Using the Advanced Features of Your SoundPoint® IP 670 Desktop Phone

This section includes information on:

• Browsing Recorded Calls

• Playing Back Recorded Calls

• Answering a Call While Playing Back Recorded Calls

Browsing Recorded Calls

To browse the recorded files:

1. Press .

2. Select Features > USB Device... > Browse Files...

You can rename, delete, or play back the selected .wav file by pressing the
Rename, Delete, or Open soft keys.

3. Press to return to the idle display.

Playing Back Recorded Calls

To playback a call:

1. Press .

2. Select Features > USB Device... > Browse Files...

4 - 15

User Guide SoundPoint IP 670 Phone

3. Select the file that you want to play back using and , and then

press the Open soft key.

The filename you selected appears on the graphic display. The length of
the file (in hours, minutes, and seconds) and the size of the file also appear.

4. Press the Play soft key.

4 - 16

“Playing” appears on the graphic display. The position indicator (in
hours, minutes, and seconds) above the progress bar changes as the file
plays back in real time.

(Optional.) Press the Pause soft key to pause the file playback.

(Optional.) Press the Resume soft key to resume playback of the file.

5. Press the Exit soft key to stop playing back the file.

To play back the file from the start, refer to step 3.

Using the Advanced Features of Your SoundPoint® IP 670 Desktop Phone

6. Press to return to the idle display.

Answering a Call While Playing Back Recorded Calls

You are playing back a file and an incoming call arrives. Playback pauses and
the phone rings.

To answer a call using the speakerphone:

>>

Do one of the following:

— Press .

— If you were listening to the file through the phone’s speaker, press the

line key for the incoming call.

— If you were listening to the file through the phone’s speaker, press

, and then press the Answer soft key.

When the call ends, the idle display appears.

To answer a call using the handset:

>>

Do one of the following:

— Lift the handset.

If you were listening to the file through the handset, hang up the
handset, and then pick it up again.

— If you were listening to the file through the handset, press the line key

for the incoming call.

— If you were listening to the file through the handset, press

, and then press the Answer soft key.

When the call ends, the idle display appears.

To answer a call using the headset:

>>

Do one of the following:

— Press .

— If you were listening to the file through the headdset, press the line

key for the incoming call.

— If you were listening to the file through the headdset, press

, and then press the Answer soft key.

4 - 17

User Guide SoundPoint IP 670 Phone

Directories

Applications

Conference

Transfer

Redial

Menu

Messages

Do Not Disturb

Hold

Note

If you are using a digital headset with an answer button or an analog headset with a
electronic switch, use those to answer the incoming call.

When the call ends, the idle display appears.

If you decide to reject the incoming call, press the Resume soft key, and
playback will resume. For more information, refer to Playing Back Recorded

Calls on page 4-15.

Restarting Your Phone

Periodically, you may need to restart your phone so your phone can:

• Accept a new configuration

• Accept new software

Note

In the case of problems, it may be possible to restore normal operation of your
phone without restarting. Contact your system administrator before attempting to
restart your phone.

4 - 18

Note

The call lists are automatically cleared when you restart the phone.

To restart the phone:

>>

Do one of the following steps:

— Simultaneously press and hold , , and

for more than 3 seconds or until you hear a beep.

Using the Advanced Features of Your SoundPoint® IP 670 Desktop Phone

— Press , and then select Settings > Advanced > Restart

Phone.

You must enter your password to access this menu.

The restart process will begin and is complete when the idle display
appears.

4 - 19

User Guide SoundPoint IP 670 Phone

4 - 20

Using the SoundPoint® IP Color Expansion Module

This chapter provides basic installation and operating instructions and
information for obtaining the best performance with the SoundPoint IP Color
Expansion Module.

The SoundPoint IP ColorExpansion Module enhances the user interface of the
SoundPoint IP 670 desktop phone with a high-resolution graphic display and
14 Line Keys that you can automatically configure as a line, call appearance,
speed dial, or busy lamp field. You can connect up to three SoundPoint IP
Color Expansion Modules to the SoundPoint IP 670 phone to provide a
productivity-enhancing solution if you manage and monitor multiple
simultaneous telephone calls on a daily basis.

5

This chapter contains:

• Parts List

• Connecting the SoundPoint

• Features of the SoundPoint

This chapter contains instructions on:

• Adjusting the Display Contrast

• Adjusting the Backlight

• Placing Calls

• Answering Calls

• Assigning Speed Dial Keys

• Using the Busy Lamp Field

To customize your phone, refer to Customizing Your SoundPoint

Desktop Phone on page 2-1. To read about the phone’s basic features, refer to
Using the Basic Features of Your SoundPoint
3-1. To read about the phone’s advanced features, refer to Using the Advanced
Features of Your SoundPoint

®

IP Color Expansion Module

®

IP Color Expansion Module

®

IP 670 Desktop Phone on page

®

IP 670 Desktop Phone on page 4-1.

®

IP 670

5 - 1

User Guide SoundPoint IP 670 Phone

Parts List

If you require additional information or assistance with the SoundPoint IP
ColorExpansion Module, contact your system administrator.

The following components are included in your SoundPoint IP Color
Expansion Module package:

• Polycom SoundPoint IP Color Expansion Module

• Base stand

Check this list before installation to ensure that you have received each item.
If you are missing any items, contact your system administrator.

5 - 2

Using the SoundPoint® IP Color Expansion Module

ABC21DEF

3

MNOJKLGHI

Menu

Messages

Do Not Disturb

s

ns

e

ABC21DEF

3

MNOJKLGHI

Menu

Messages

Do Not Disturb

Connecting the SoundPoint® IP Color Expansion Module

This section describes how to attach the SoundPoint IP Color Expansion
Module to your phone. You can attach up to three SoundPoint IP Color
Expansion Modules.

To connect a SoundPoint IP Color Expansion Module to your phone:

1. Remove the rubber plug from the SoundPoint IP 670 phone or the

SoundPoint IP Color Expansion Module.

2. Align the SoundPoint IP Color Expansion Module at the top of the groove
lines on the SoundPoint IP 670 phone and slide it downwards until it
clicks into position.

3. Connect the base stand by aligning the two protrusions on the stand to
the holes on the back of the Color Expansion Module and snap it into
place.

For each SoundPoint IP Color Expansion Module that you want to add, repeat
steps 1 to 3.

5 - 3

User Guide SoundPoint IP 670 Phone

5

1

4

2

32

Features of the SoundPoint® IP Color Expansion Module

The features of the SoundPoint IP Color Expansion Module are:

Item Description

1 Power Contact Not visible when you connect the

SoundPoint IP Color Expansion
Module to the phone. Power
automatically transfers from the host
phone to the SoundPoint IP Color
Expansion Module(s) upon
connection. You can plug in and
unplug the units at any time

2 Line/Speed Dial Keys Use these keys to activate up to 47

lines or speed dials that can be
assigned to your phone.

5 - 4

Using the SoundPoint® IP Color Expansion Module

Item Description

3 Line Indicators Individual multi-color LEDs display

the dynamic call state and remote
user status (busy lamp field [BLF] and
presence). The mapping is:

Solid green—An active call is in
progress.

Fast flashing green—There is an
incoming (ringing) call.

Flashing green—Another party has
put you on hold.

Flashing red—The call is on hold.
Solid red—The line is busy remotely

(shared lines).

4 Graphic Display Shows information about lines or

speed dials.

5 Infrared Lens Facilitates communications to the

host phone and other Expansion
Modules.

Adjusting the Display Contrast

To adjust the display contrast on a SoundPoint IP ColorExpansion Module,
refer to Changing the Display Contrast on page 2-3.

Note

Once you have saved your new display contrast setting, there may be some delay
before the Expansion Module display returns to the selected background.

Adjusting the Backlight

To adjust the backlight on a SoundPoint IP Color Expansion Module, refer to

Changing the Backlight Intensity on page 2-4.

Placing Calls

When you connect a SoundPoint IP Color Expansion Module to your phone,
you can place a call using one of the Line Keys.

5 - 5

User Guide SoundPoint IP 670 Phone

Answering Calls

To place a call using a SoundPoint IP Color Expansion Module Line Key:

>>

Press the assigned directly opposite the number on the
graphic display.

For more information on placing a call, refer to Placing Calls on page 3-2.

When you connect a SoundPoint IP Color Expansion Module to your phone,
you can answer a call using one of the Line Keys.

To answer a call using a SoundPoint IP Color Expansion Module Line Key:

>>

Press the assigned directly opposite the line with the fast
flashing green LED indicator.

For more information on answering a call, refer to Answering a Call on page

3-4.

Assigning Speed Dial Keys

You can associate contacts with Line Keys on the SoundPoint IP Color
Expansion Module for single touch dialing of frequently used numbers. Speed
Dial entries are consecutively placed next to assigned Line Keys.

5 - 6