Polycom IP 650, 650 User Manual

Polycom® SoundPoint IP® 650 Phone User Guide

UC Software 4.0.1 | November 2011 | 1725-12648-001 Rev. F

Trademark Information

POLYCOM®, the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Disclaimer

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Portions of the software contained in this product are: Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper Copyright © 1998 by the Massachusetts Institute of Technology Copyright © 1998-2003 The OpenSSL Project Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved Copyright © 1995-2002 Jean-Loup Gailly and Mark Adler Copyright © 1996-2004, Daniel Stenberg, <daniel@haxx.se>

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be include d in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

4750 Willow Road Pleasanton, CA 94588-2708 USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

About This Guide

Thank you for choosing the Polycom® SoundPoint IP 650, a full-duplex, hands-free SIP desktop phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network.

This guide includes overview information that you may find helpful when you are first learning about your phone, or when you have experience but need a quick refresher. Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint IP 650 phone. As well, be sure to read the Getting Started with Your Phone and Regulatory

Notices sections in this guide before you set up and use your SoundPoint IP

650 phone. You can also find this information at

http://www.polycom.com/support/voicedocumentation/.

Changes to This Guide

The following sections are new for this edition:

• Using the Polycom Web Configuration Utility on page 1-8.

• Locking and Unlocking Your Phone on page 2-25.

• Logging Into Phones on page 2-27.

• Integrating With Microsoft Lync Server 2010 on page 3-8.

• Broadcasting Messages Using Push-to-Talk and Group Paging on page

3-19.

• Accessing Features with Your Login Credentials on page 3-30.

• Updating Your Phone’s Configuration on page 3-31.

Major updates have occurred to the following sections since the previous edition:

• Restarting Your Phone on page 3-31.

• Customizing Your Phone now starts on page 5-1.

iii

User Guide for the SoundPoint IP 650 Desktop Phone

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1

2 Using the Basic Features of Your Phone . . . . . . . . . . . . . . . 2–1

Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii

Features of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Before You Use Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6

Using the Navigation Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6

Information Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7

Registering Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7

Using the Polycom Web Configuration Utility . . . . . . . . . . . . . . . . . . . . . . 1–8

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Redialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Placing Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9

Setting Up Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9

Managing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11

Adding Parties to Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

Joining Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15

Splitting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15

Ending Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18

Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20

Assigning Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21

Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–23

Locking and Unlocking the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24

About Your User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25

User Guide Polycom SoundPoint IP 450 User Guide 450 Phone

Locking and Unlocking Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25

Calling and Answering from a Locked Phone . . . . . . . . . . . . . . . . . . 2–26

Logging Into Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–27

Logging In and Out of a Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–28

Placing Calls from Phones that are in the Logged Out State . . . . . . 2–30

3 Using the Advanced Features of Your Phone . . . . . . . . . . . 3–1

Using Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Using Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5

Updating Your Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5

Managing Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

Integrating With Microsoft Live Communications Server 2005 . . . . 3–7

Integrating With Microsoft Lync Server 2010 . . . . . . . . . . . . . . . . . . . 3–8

Recording a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12

Recording Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13

Pausing and Resuming Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14

Playing Back a Recorded Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15

Browsing Recorded Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

Playing Back Recorded Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17

Answering a Call While Playing Back Recorded Calls . . . . . . . . . . . 3–18

Broadcasting Messages Using Push-to-Talk and Group Paging . . . . . . 3–19

Push-to-Talk Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20

Group Paging Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–26

Accessing Features with Your Login Credentials . . . . . . . . . . . . . . . . . . . 3–30

Updating Your Phone’s Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–31

Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–31

4 Using the SoundPoint IP Backlit Expansion Module . . . . . . . 4–1

Connecting the SoundPoint IP Backlit Expansion Module . . . . . . . . . . . . 4–2

Features of the SoundPoint IP Backlit Expansion Module . . . . . . . . . . . . 4–3

Adjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

Adjusting the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Assigning Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Using the Busy Lamp Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

Contents

5 Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Changing the Appearance of the Time and Date . . . . . . . . . . . . . . . . 5–1

Changing the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Changing the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Changing the Backlight Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

Enabling Headset Memory Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

Selecting the Correct Headset for Electronic Hookswitch . . . . . . . . . 5–6

Selecting the Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

Changing the Audible Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

Changing the Graphic Display Background . . . . . . . . . . . . . . . . . . . . 5–9

Changing the Soft Key Label Color . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12

Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12

Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12

Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12

Editing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

Placing a Call to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16

Searching For a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16

Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17

Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17

Editing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–20

Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21

Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23

Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25

Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25

Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26

Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27

System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28

6 Troubleshooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . 6–1

Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4

vii

User Guide Polycom SoundPoint IP 450 User Guide 450 Phone

Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6

Productivity Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7

Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7

Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1

End-User License Agreement for Polycom® Software

viii

Getting Started with Your Phone

This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom® SoundPoint IP 650 desktop phone.

The SoundPoint IP 650 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution graphic display supplies content for call information, multiple languages, directory access, and system status. The SoundPoint IP 650 supports advanced functionality, including multiple call and flexible line appearances, HTTPS secure provisioning, simplified configuration, presence, custom ring tones, local conferencing, applications, and Polycom

When equipped with up to three SoundPoint IP Backlit Expansion Modules, the SoundPoint IP 650 delivers the advanced call handling capabilities of a high-performance attendant console.

HD™ Voice technology.

For the package list and instructions on how to assemble your phone, refer to the SoundPoint IP 650 Quick Start Guide.

This chapter contains information on:

• Features of Your Phone

• Before You Use Your Phone

• Registering Your Phone

• Using the Polycom Web Configuration Utility

To customize your phone, refer to Customizing Your Phone on page 1-1. To read about the phone’s basic features, refer to Using the Basic Features of Your

Phone on page 2-1. To read about the phone’s advanced features, refer to Using the Advanced Features of Your Phone on page 3-1. To add a SoundPoint

IP Expansion Module to your SoundPoint IP 650 phone, refer to Using the

SoundPoint IP Backlit Expansion Module on page 4-1.

If you require additional information or assistance with your new phone, contact your system administrator.

1 - 1

User Guide for the SoundPoint IP 650 Desktop Phone

Features of Your Phone

The features of your SoundPoint IP 650 phone are:

Item Description

1 Message Waiting Indicator Alert for voice and text (instant) messages. 2 Arrow Keys

Scroll through displayed information.

Select a field of displayed data.

Delete displayed data.

1 - 2

Getting Started with Your Phone

Item Description

3 Feature Keys:

Allow you to quickly access important features with a single press.

4 Microphone Mute Mutes audio transmission locally during calls

and conferences.

Headset

Speakerphone

Allows you to place and receive calls through an optionally connected headset.

Allows for hands-free communication during calls.

7 Hands-free Microphone Picks up audio during hands-free calls. Place

your phone on a hard, flat surface for best results.

8 Volume Keys Adjusts the volume of the handset, headset,

speaker, and ringer.

9 Dial Pad Provides the 10 digits, the alphabetic

characters, and special characters available in context-sensitive applications.

Holds an active call or resumes a held call.

Hold

11 Speaker For ringer and hands-free audio outp ut. 12 Soft Keys These keys are automatically labeled to identify

their context-sensitive functions.

1 - 3

User Guide for the SoundPoint IP 650 Desktop Phone

Item Description

13 Color Graphic Display Shows the user interface of the phone. For

14 Line/Speed Dial Key Use these keys to activate up to six lines or

15 Line Indicators Individual multi-color LEDs display the dynamic

more infomration, refer to Information Status on page 1-7.

Associated line icons are described in the following table.

speed dials that can be assigned to your phone.

call state and remote user status (busy lamp field (BLF) and presence). The mapping is:

• Solid green—An active call is in progress.

• Fast flashing green—There is an incoming

(ringing) call.

• Flashing green—The call is held by the other party.

• Flashing red—Th e call is on hold.

• Solid red—The line is busy remotely

(shared lines)

16 Hookswitch

1 - 4

Getting Started with Your Phone

Icons associated with the line keys appear on the graphic display and represent:

Icon Description

Registered line (solid)

Registered shared line

Unregistered line (outline)

Voice mail/Text messages

Speed dial

Ringing

Call in progress with HD Voice

Call in progress

Call Forward

Held/On Hold Line

Do Not Disturb

Conference

Presence/Busy Lamp Field (BLF)

1 - 5

User Guide for the SoundPoint IP 650 Desktop Phone

Before You Use Your Phone

This section includes information on how to navigate the phone’s menus, how to enter data, and how to read the phone’s information status bar.

Note

The background and key colors that appears on your SoundPoint IP 650 phone may differ from what appears in this user guide.

Using the Navigation Keys

To navigate menus and enter data, use these tips:

Note

After 20 seconds of inactivity, the menu system automatically exits to the idle screen unless an edit session is in progress.

If you want to... Then do this...

Enter the main menu Press Exit a menu to the idle screen Press Exit a directory to the idle

screen Return to the previous menu Press or the Back soft key Scroll through lists and

menus

Press

Press/Hold or

1 - 6

Scroll through pages Press * to Page Up and # to Page Down. Select a menu Item Highlight the item and press or

Press the dial pad key that corresponds to the number menu list (Press 2 for the second menu

item) View additional soft keys Press the More soft key Enter numbers Press the dial pad key with the corresponding

number. Enter text Press the dial pad keys one or more times.

To enter ‘A’, press <1> once.

To enter ‘C’, press <1> three times quickly. Enter lower or upper case

characters, or numbers.

Press the 1/A/a soft key one or more times to

select upper/lower case alphanumeric mode or

numeric mode (visible in the status bar). Then

use the dial pad to enter numbers or text as you

normally would.

Getting Started with Your Phone

If you want to... Then do this...

Enter special characters Press *, #, <1>, <0> one or more times quickly in

alphanumeric mode.

Press * or # once or twice quickly in numeric

mode.

T o enter a space, press <0> three times quickly in

alpha mode. Enter an IP address or URL Press a dial pad key once for numbers and one to

four more times quickly for letters. Change the character set Press the Encoding soft key to select the

character set (shown in the title bar) for the text

being entered.

Information Status

Delete characters you entered

Toggle to enable or disable fields

Enable or disable menu items Press

Press

Toggle

The top line of the screen (or graphic display) shows status information. It scrolls vertically if there is more than one message. The information bar also shows items such as time and date, do not disturb (shown below), and missed calls.

Registering Your Phone

Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that once it is set up, it will be registered and ready to use.

1 - 7

User Guide for the SoundPoint IP 650 Desktop Phone

If your phone is not part of a large deployment, it may not be registered after you set it up. Before you use your phone, you or your system administrator will have to register it.

For detailed information on how to register your phone after you install it, refer to Quick Tip 44011 Registering Standalone SoundPoint IP, SoundStation IP, and Polycom VVX Phones, available from

http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_T echnical_Bulletins_pub.html .

Using the Polycom Web Configuration Utility

This user guide explains how to update phone settings from your phone, using your phone’s menu system. If you want, you can update these settings remotely with the Polycom Web Configuration Utility.

The phone’s Web Configuration Utility enables you to view and configure phone behavior from a computer using any compatible Web browser. The utility provides a browser-friendly view of your phone’s current settings. Using the utility, you can perform the same updates from your computer that you can perform using your phone’s menu system.

Note

You can access the utility using any compatible Web browser. Before you begin, you’ll need to know the IP address of your phone, and the user name and password login credentials of the phone user or the phone administrator.

For detailed information on accessing, navigating, and using the utility, see the Polycom Web Configuration Utility User Guide, available from the Technical

Bulletins Support page

To access the Web Configuration Utility for your phone:

1 Launch the compatible Web browser from a computer on the same

network as your phone. The supported browsers are:

— Microsoft Internet Explorer (version 7.0 and higher)

— Mozilla Firefox (version 3.0.X and higher)

— Apple Safari (version 5 and higher)

— Google Chrome

2 In the Address Bar of your Web Browser, enter the IP address of your

phone.

The IP address is four sets of numbers separated by periods. For example, if your phone’s IP address is 123.22.3.4, enter 123.22.3.4 in the address bar.

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3Press the Enter key.

Getting Started with Your Phone

4 From the Web Configuration Utility login screen, select User, and then

enter the User password.

Note

The factory default password for a User is 123.

5Click Submit.

The Web Configuration Utility Home screen is displayed.

1 - 9

User Guide for the SoundPoint IP 650 Desktop Phone

1 - 10

Using the Basic Features of Your Phone

Your Polycom® SoundPoint IP 650 desktop phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You call place a call, transfer a call to someone else, or conduct a conference call.

At any time, at most one active call may be in progress on your phone. The active call is the one that has audio associated with it. There may be multiple other calls on hold in an “Incoming call” or “Ringing” state.

This chapter provides basic operating instructions for the SoundPoint IP 650 phone. The topics include:

• Placing Calls

• Answering Calls

• Ending Calls

• Redialing Numbers

• Placing Calls on Hold

• Hosting Conference Calls

• Transferring Calls

• Forwarding Calls

• Enabling Do Not Disturb

• Assigning Speed Dial Keys

• Using Voice Mail

• Locking and Unlocking the Phone

• Logging Into Phones

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User Guide for the SoundPoint IP 650 Desktop Phone

To customize your phone, refer to Customizing Your Phone on page 5-1. To read about the phone’s advanced features, refer to Using the Advanced

Features of Your Phone on page 3-1. To add a SoundPoint IP Expansion

Module to your SoundPoint IP 650 phone, refer to Using the SoundPoint IP

Backlit Expansion Module on page 4-1.

If you require additional information or assistance with your new phone, contact your system administrator.

Placing Calls

You can place a call using your SoundPoint IP 650 phone over the handset, speakerphone, or headset.

You can dial the number first, and then choose the method you will use to speak to the other party.

You can also search the call lists, the local contact directory or the corporate directory and dial from the search results page. For more information, refer to

Managing Call Lists on page 5-12 and Managing Contacts on page 5-17.

You can place a call from your buddy list or privacy list if enabled. For more information on buddy and privacy lists, see Calling Your Buddies on page

3-59.

During a call, you can alternate between Speakerphone Hands-Free, Headset, or Handset modes by pressing the or keys, or picking up the handset.

The name of the called party is displayed in the active window on the call screen. If it is too long to fit on the screen, you can press horizontally to view the full name.

The duration of calls is visible on the call screen. In the figure below, the call to Greg Slowski has lasted 30 seconds so far.

and to scroll

2 - 2

To place a call using the handset:

Do the following steps in any order:

— Pick up the handset.

— Dial the number using the dial pad.

Using the Basic Features of Your Phone

Note

Y ou can also dial using the SIP URL or IP address. To obtain the IP address of your phone, press the Menu key, and then select Status > Platform > Phone. The IP address is listed together with other phone information. The maximum URL or IP address length is 32 characters. For example, 10.3.0.42, sip:jane@polycom.com .

Press the URL soft key and enter the URL or IP address. Use * for “.” and # for “@”. Then press the Send soft key to complete the call.

Your phone may not support SIP URL or IP address dialing. Contact your system administrator.

To place a call using Hands-Free Speakerphone mode:

If “Handsfree mode disabled” appears on the graphic display after you press the speakerphone key your phone.

Do one of the following:

, your system administrator has disabled the speakerphone on

— With the handset on-hook, press , , or the

New Call soft key to obtain a dial tone.

Dial the number using the dial pad.

— With the handset on-hook, dial the number using the dial pad.

Press , , or the Dial soft key.

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User Guide for the SoundPoint IP 650 Desktop Phone

To place a call using the headset:

Do one of the following:

— With the optional headset connected, press or the

New Call soft key to obtain dial tone.

Press .

Dial the desired number using the dial pad.

— With the optional headset connected, dial the desired number using

the dial pad.

Press .

Note

Answering Calls

If you frequently use a headset, and would like to make it the default call path, refer to Enabling Headset Memory Mode on page 5-5.

When you receive an incoming call, the phone rings (if enabled) and shows the identification of the caller on the display. If a caller’s name is too long to fit on the screen, such as Alexander Smith-Harrington’s below, it will automatically scroll horizontally across the display.

When you are not in another call, you can answer a call using the handset, the speakerphone, or the headset(if enabled).

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The steps for answering an incoming call when you are in another call are different if your phone is configured for:

• A single Line Key per line

• Multiple Line Keys per line

Using the Basic Features of Your Phone

Note

If your phone is configured with multiple call appearances, refer to Using

Multiple Call Appearances on page 3-1 for instructions on how to answer a

call.

Y ou can ignore incoming calls by pressing the Reject soft key (for private lines), the Silence soft key (for shared lines), or the Do Not Disturb key . Do Not Disturb mode stays active when the call ends and remains active until you press the Do Not Disturb key again.

You can forward incoming calls by pressing the Forward soft key. For more information, refer to Dynamic Forwarding on page 2-20.

When your phone is configured with a silent ring, press the ringing Line key or the Answer soft key to answer the call. By default, if your handset is off-hook, the call is routed to it. If your handset is on-hook, the call is routed to the speaker.

Answering When Not in Another Call

In all cases, the active call will appear on the graphic display showing call duration and destination.

To answer a call using the handset:

Pick up the handset.

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User Guide for the SoundPoint IP 650 Desktop Phone

To answer a call using the Hands-Free Speakerphone:

Note

If “Handsfree mode disabled” appears on the graphic display after you press the speakerphone key your phone.

Do one of the following:

, your system administrator has disabled the speakerphone on

— Press .

— With the handset on-hook, press (next to the

flashing green status indicator).

— Press the Answer soft key.

To answer a call using the headset:

Press .

If Headset Memory Mode is activated, press or the Answer soft key.

Answering When in Another Call

If you have an active call, and an incoming call arrives:

• Regardless of line configuration:

— You may hear a call waiting tone.

The line with the incoming call will display the incoming call icon.

— Press or the Hold soft key to put the original call on hold.

The incoming call will be displayed at the top of the call screen and the phone will ring. Press the Answer soft key or the flashing green line key to answer the call.

• If your phone is configured for a single Line Key per phone line:

— The incoming call will be shown in the call list below the active call.

— Scroll down to the incoming call, and press the Answer soft key or the

line key to answer it.

• If your phone is configured for a multiple Line Key per phone line:

— The line key below the active call will flash green to signal the

incoming call. To see information about the caller, hold down the flashing line key for at least two seconds.

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Ending Calls

Using the Basic Features of Your Phone

— To answer the call, press the line key.

If you hold the line key, you can bring up the caller’s information and press the Answer soft key to answer the call.

To end a call:

Do one of the following:

— Press the End Call soft key.

— Replace the handset, if you are using it.

— If you are using a headset, press .

— If your are using the speakerphone, press .

— Press the of the active call (if enabled by your system

administrator).

Redialing Numbers

To redial the last call placed from your phone:

To redial an older previously placed call, refer to Managing Call Lists on page

5-12.

Press .

A call to your most recently dialed number is attempted.

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User Guide for the SoundPoint IP 650 Desktop Phone

Placing Calls on Hold

During a call, press or the Hold soft key. The hold icon will display on

the line key label.

Press again or the Resume soft key to retrieve the call. The registered

line icon appears as the line indicator.

Note

The Hold feature typically generates music or a beeping tone. Therefore, avoid putting a conference call on hold. Use the mute button instead.

Multiple Calls on Hold

If multiple calls are on hold on a single Line Key, use and to switch

between the calls, and then press the Resume soft key to retrieve the desired call.

If more than two calls are on hold on a single Line Key, an indication appears on the graphic display, for example “2/3”, indicating that this is the second call out of three calls.

If calls are on hold on more than one Line Key, you can view the details of the calls on any Line Key by pressing and holding the Line Key for more than two seconds. If a Line Key is depressed for less than one second, the first call on hold on that Line Key will be retrieved.

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Hosting Conference Calls

You can create a conference with other parties using the phone’s local conference feature. You can create a conference at any time between an active call and a call on hold (on the same or another line) by pressing the Join soft key. The conference management feature allows you to view all parties in a conference call. From the Manage Conference page, you can add, hold, remove, and mute specific conference parties.

Using the Basic Features of Your Phone

Note

The conference management feature is an optional feature and may not be supported on your particular system. For more information, contact your system administrator.

This section provides the following step-by-step instructions:

• Setting Up Conference Calls

• Managing Conference Calls

• Adding Parties to Conference Calls

• Joining Conferences

• Splitting Conference Calls

• Ending Conference Calls

Setting Up Conference Calls

To set up a conference call:

1. Call the first party.

Note

You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists. For more information, refer to Placing Calls on page

2-2, Searching for Contacts on page 5-23, or Managing Call Lists on page 5-12.

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User Guide for the SoundPoint IP 650 Desktop Phone

2. Press or the Confrnc soft key to create a new call.

The active call is placed on hold.

Note

If configured for single key-press conferences, all conference participants hear the dial tone and ringback when the conference host places a call to a new party.

3. Call the second party.

4. When the second party answers, press or the Confrnc soft

key again to join all parties in the conference.

If configured for single key-press conferences, you do not need to press the Confrnc soft key again.

5. Press or the Confrnc soft key to add another party to the

conference.

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The first and second party are put on hold.

6. Call the third party.

7. After the third party answers, press or the press the More

soft key followed by the Confrnc soft key to join all parties in the conference.

A conference similar to this one will now exist.

8. Repeat steps 5 to 7 until you have added all intended parties.

Managing Conference Calls

You are currently in a conference call.A screen like the one below is shown on your phone.

Using the Basic Features of Your Phone

To manage a conference call:

1. Press the Manage soft key.

The Manage Conference page appears.

Press the More soft key to see the Remove, Info, and Exit soft keys.

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User Guide for the SoundPoint IP 650 Desktop Phone

2. Do one of the following:

— To add a new party, press the Add soft key.

Call another party as you would using or the Confrnc soft key (outside the conference management feature). The other parties are put on hold.

After the new party answers, press again to join all parties in the conference.

Note

The Add soft key appears only if you can add more parties to the conference call. Your system administrator determines the maximum number of conference participants. The default number is three. For more information, contact your system administrator

— To mute a party, select the party, then press the Far Mute soft key.

The muted party can hear all parties, but no party can hear the muted party.

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If you press instead of the Far Mute soft key, all other parties can hear each other, but they cannot hear you.

Press the UnMute soft key to un-mute the party.

Using the Basic Features of Your Phone

— To place a party on hold, select the party, and then press the Hold soft

key.

The held party cannot hear any parties and no party can hear the held party.

Press the Resume soft key to return the party to the conference.

If the held party presses on their phone, the party will remain on hold within the conference even if you press the Resume soft key.

— To remove a party from the conference, press the Remove soft key.

The party is removed from the conference. To return the party to the conference, press the Add soft key (refer to the first optional step above).

Adding Parties to Conference Calls

To add a party to a conference call using the Join soft key:

You are currently hosting a conference call between a number of parties.

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User Guide for the SoundPoint IP 650 Desktop Phone

To add a party to a conference call using the Join soft key:

1. From the Manage Conference page, press or the Hold soft key.

The other parties in the conference call are placed on hold.

Note

If configured for local conference hold, the other parties in the conference call can continue to speak with each other while you place the new call.

2. Press the New Call soft key.

3. Place a call to a new party.

4. After the new party answers, press the Join soft key.

All parties in the conference call can now hear each other.

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Joining Conferences

Using the Basic Features of Your Phone

To join two conferences:

Previously you set up two separate conference calls between a number of parties. Only one conference can be active at a time.

From the idle screen, press the Join soft key.

Both conferences are joined into a single five-way conference.

Splitting Conference Calls

To split a conference call:

From the Active Conference page, press the More soft key, and then the Split soft key to split the conference.

All calls are split into individual calls and put on hold.

Ending Conference Calls

To end a conference call:

From the Active Conference page, press the End Call soft key or hang up.

The other parties my or may not continue to be connected. The behavior after the conference host hangs up is configurable by your system administrator.

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User Guide for the SoundPoint IP 650 Desktop Phone

Transferring Calls

A call can be transferred in one of three ways:

• Consultative transfer—The party to whom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with them before completing the transfer.

— Refer to Performing a Consultative Transfer on page 2-16.

• Blind transfer—The call is automatically transferred after you dial the

number of the party to whom you want to transfer the call.

— Refer to Performing a Blind Transfer on page 2-17.

• Attended transfer—The parties are automatically connected to each other

after you exit the conference.

— Set up a conference call and then end your participation. For more

information, refer to Hosting Conference Calls on page 2-9.

Note

Your system may be configured to end the conference when the host exits. Check with your system administrator.

Performing a Consultative Transfer

To transfer a call:

1. During a call, press the

The active call is placed on hold.

or the Trnsfer soft key.

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Using the Basic Features of Your Phone

2. Place a call to the desired recipient of the call. Refer to Placing Calls on page 2-2 for calling methods.

3. As soon as you hear the ring-back sound or after the party answers (and

you speak to the party), press or the Trnsfer soft key.

You can talk privately to the party to which you are transferring the call before the transfer is completed.

If you are using a handset, the transfer can be completed by putting the handset on the cradle.

You can cancel the transfer before the call connects by pressing the Cancel soft key.

Performing a Blind Transfer

To perform a blind transfer:

1. During a call, press or the Trnsfer soft key.

2. Press the Blind soft key.

3. Place a call to the desired recipient of the call. Refer to Placing Calls on

page 2-2 for calling methods.

At this point, the call is connected to the number to which you are transferring them.

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User Guide for the SoundPoint IP 650 Desktop Phone

Forwarding Calls

There are two ways to forward incoming calls to another party:

• Static Forwarding: Incoming calls are forwarded in special cases (before ringing, if there is no answer, or if the line is busy).

• Dynamic Forwarding: You can forward a call to someone else as it is ringing on your phone.

All incoming calls can be forwarded to another party while Do Not Disturb is enabled on your phone. For more information, contact your system administrator.

Note

Call Forwarding is not available on shared lines. This feature is local to the phone, and may be overridden by call server settings.

For more information, contact your system administrator.

Static Forwarding

To forward all incoming calls to another party:

1. From the idle screen, press the Forward soft key.

2. If multiple lines are configured on your phone, select the line to forward

from the list using and .

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3. Scroll to select the forwarding type you want to change, and then press the Select soft key. The options are:

— Always—To forward all incoming calls

—No Answer—To forward unanswered incoming calls

—Busy—To forward calls that arrive when you are already in a call

4. Depending on your selection:

Using the Basic Features of Your Phone

a If you selected Always, enter a number to forward all future incoming

calls to.

b If you selected No Answer, enter a number to forward all unanswered

incoming calls to and how many rings to wait before forwarding (one ring is approximately six seconds). A value of 2 is recommended.

Note

c If you selected Busy, enter a number to forward all future incoming

calls to when you are already in another call.

Y ou can also enter the SIP URL or IP address. For more information on using a SIP URL or IP address, refer to Placing Calls on page 2-2

5. Select the Enable soft key to confirm call forwarding.

A moving arrow appears on the line label to confirm call forwarding is enabled.

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User Guide for the SoundPoint IP 650 Desktop Phone

To disable call forwarding:

1. From the idle screen, press the Forward soft key.

2. If multiple lines are configured on your phone, select the line to forward

from the list using and .

3. Scroll to highlight the forwarding type you want to disable and then press the Select soft key.

4. Press the Disable soft key.

The idle screen returns, the regular icon appears as the line indicator.

Dynamic Forwarding

To forward an incoming call to another party:

1. When the phone rings, press the Forward soft key.

2. Enter a number to forward the incoming call to.

3. Press the Enable soft key.

The incoming call is forwarded to the other party. If call forwarding is disabled, all future calls will not be forwarded and forwarding will remain disabled.

Enabling Do Not Disturb

To prevent the phone ringing (from incoming calls), you can select Do Not Disturb.

Note

This feature is local to the phone, and may be overridden by call server settings. For more information, contact your system administrator.

2 - 20

Using the Basic Features of Your Phone

To enable Do Not Disturb:

Press .

A flashing icon and text on the graphic display indicate that Do Not Disturb is enabled.

Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator.

To disable Do Not Disturb:

Press again.

Multiple Lines and Do Not Disturb

If multiple lines are configured on your phone, Do Not Disturb can be set on a

line-by-line basis from the menu using and if enabled by your

system administrator. When Do Not Disturb is enabled for a particular line, a flashing “X” displays beside the line indicator.

Assigning Speed Dial Keys

You can associate contacts with Line Keys for single touch dialing of frequently used numbers. Speed Dial entries are consecutively placed next to assigned Line Keys on the phone. When a new entry is added to the Contact Directory, it is automatically assigned the next available speed dial index and the next available line key.

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User Guide for the SoundPoint IP 650 Desktop Phone

In the figure below, the phone has one line key, and speed dial keys for Byron, Lauren, and Andrew. To dial Byron, Lauren, or Andrew, press the associated line key.

Note

To quickly access a list of speed dial index numbers, press the Up Arrow key from the idle screen. To speed dial a contact, press the Up Arrow key followed by the contact’s speed dial index. For example, if Joan’s speed dial index is 55, pressing the Up Arrow key followed by 55 will place a call to Joan.

Assigning New Speed Dial Keys

To add or edit a speed dial index for an existing contact:

1. Press .

2. Select Contact Directory.

3. Scroll to highlight the contact.

You can also use the * key to page up and the # key to page down.

4. Press the Edit soft key.

2 - 22

5. Do one of the following:

— Enter the next available speed dial index.

— Delete the existing speed dial index by using , and then enter a

new speed dial index.

Using the Basic Features of Your Phone

A valid speed dial index is any unused number from 1 to 9999.

6. Press the Save soft key to accept your changes.

7. Press to return to the idle screen.

To assign a new speed dial key:

1. Press and hold an unassigned .

A new empty entry in the contact directory is automatically opened allowing contact information to be added.

2. (Optional.) Enter contact information.

Use the 1/A/a soft key to select between numeric and upper/lower case alphanumeric modes.

Use the Encoding soft key to access special characters in other languages.

3. Enter a contact number.

The number must be unique (not already in the directory).

4. Change the Speed Dial Index field.

Using Voice Mail

Note

The index can be any value between the next available index value and the maximum (value of 9999).

Polycom recommends that you assign speed dial index values consecutively. For example, if you assign the third Line Key to the speed dial index value “2”,

assign the fourth Line Key to the speed dial index value “3”.

5. Press the Save soft key to accept your changes.

6. Press to return to the idle screen.

Voice mail is an optional feature configured on the call server and may not be supported on your particular system. For more information, contact your system administrator.

Screen options may vary with your application. Voice mail may be accessible with a single key press. Contact your system administrator about this option.

You can access voice mail messages from your phone (if enabled). Your voice mail is saved in a centralized location.

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User Guide for the SoundPoint IP 650 Desktop Phone

Your phone indicates the presence of new voice mail messages by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the screen. If your phone has multiple lines, an individual line indicator icon indicates voice mail messages on that line.

A stutter dial tone in place of normal dial tone indicates that one or more voice messages are waiting at the message center.

To listen to voice messages:

1. Press .

If multiple lines are configured on your phone, select the line to retrieve messages from.

2. Follow voice or visual prompts on the screen to retrieve your messages.

Locking and Unlocking the Phone

Note

Locking your phone is a feature that your system may not support. For more information, see your system administrator.

Your system administrator can set up your phone to automatically lock if it has remained idle for a certain period of time.

Lock your phone to:

• Prevent unauthorized outgoing calls.

• Allow only authorized people to answer calls.

• Prevent people from viewing or modifying phone displays or information

(for example, menus, directory lists, call records, and speed dial keys).

When your phone is locked:

• You can only make an outgoing call to a number from a list of configurable authorized numbers.

• You have to enter a password to answer incoming calls.

• All keys and soft keys are disabled, except those that allow you to unlock

the phone, make and authorized call, or redial a number.

You unlock the phone by entering your user password. If your phone restarts for any reason while it is locked, it will be locked when the phone starts up again (unless your phone is configured to start up unlocked).

2 - 24

When your phone is locked, the messages “This phone is locked” and “Authorized calls only” scroll on the status bar. Messages that were displayed before the phone was locked do not display.

About Your User Password

You are assigned a user password so you can answer calls from your locked phone and unlock the phone.

Changing Your User Password

By default, your user password is 123. Change your user password so it is unique to your phone.

To change your user password:

1. Press > Settings > Advanced.

2. From the Password screen, enter your current user password and press

the Enter soft key.

Using the Basic Features of Your Phone

Note

Your user password will let you see certain items in the Advanced Settings menu. To see the full Advanced Settings menu, you need to enter the administrator password.

3. From the Advanced screen, select Change User Password.

4. From the Change User Password screen, enter your password

information and press the Enter key.

Locking and Unlocking Your Phone

You can choose how you want your phone to handle incoming calls when it is locked. You can configure your phone to either allow incoming calls, or activate Do Not Disturb when it locks.

To Lock your Phone:

1. Press > Settings > Basic > Lock Phone.

2. From the Lock Phone screen, select how you want incoming calls handled

when your phone is locked.

— Allow ringing when locked (default)- Your phone will ring if you

have an incoming call. You can answer the call after entering your user password.

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User Guide for the SoundPoint IP 650 Desktop Phone

— DND when locked - You will not receive indication of any incoming

calls. Calls will go directly to voice mail (if enabled) and display in your Missed Calls list when you unlock the phone.

Note

Enabling DND when locked on shared lines disables ringing only. You will still see a visual notification of the call and have the option to answer it.

3. Press the Lock soft key.

Your phone is locked.

Your phone may be set up so that you can quickly lock your phone by pressing the Lock soft key from the idle screen. If you do this, however, you cannot choose how to handle incoming calls. Y our phone will use the default setting (Allow ringing when locked), or the last setting you selected.

To unlock your phone:

1. From the idle screen, press the Unlock soft key.

2. From the Unlock the Phone screen, enter your user password, and then

press the Enter soft key.

For information on your user password, including what to do if you forget it, see About Your User Password on page 2-25.

The phone unlocks.

Calling and Answering from a Locked Phone

From a locked phone, anyone can dial the standard emergency number (for example, 911), and up to five authorized numbers that an administrator can set up. You cannot call any other numbers from a locked phone.

If you set up your phone so you can answer incoming calls when it is locked, you can answer calls by first entering your user password.

To call an authorized number from a locked phone:

Do one of the following:

2 - 26

Using the Basic Features of Your Phone

— Press the New Call soft key. From the Place an Authorized Call screen,

select the number you want to call, and then press the Dial soft key.

The following screen shows an example of the Place an Authorized Call screen. Note that the three speed dial keys no the left are greyed out because they are all unauthorized numbers.

— Place a call to an authorized number by using the handset, headset or

speakerphone. For information on using the handset, headset or speakerphone to place a call, see Placing Calls on page 2-2.

To answer a call on a locked phone:

1. While the phone rings, press the Answer key.

2. From the Answer the Call screen, enter your password, and then press

the Enter soft key.

(If you press the Cancel soft key instead, the Answer the Call screen disappears and the incoming call window displays again).

(For information on your user password, including what to do if your forget it, see About Your User Password on page 2-25).

The call connects.

Logging Into Phones

If your system administrator has set up the User Login feature, you can view your personal phone settings from any phone in the organization. This means you can access your contact directory and speed dials, as well as other phone settings, even as you temporarily change work areas.

If you change any settings while you’re logged in to a phone, the settings are saved and displayed the next time you log in to a phone. When you log out, your personal phone settings no longer display.

The call is placed.

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User Guide for the SoundPoint IP 650 Desktop Phone

You can log in to a phone by entering your user ID and password. Default passwords are preset at the factory to the numerals 123.

Note

If a phone is in the logged out state and requires a user login, you may be able to use the phone to place emergency calls to standard emergency numbers (such as

911) and other pre-configured phone numbers. These numbers are configured by your administrator. For information on how to place authorized calls, see “Placing

Calls from Phones that are in the Logged Out State” on page 40.

If the User Login feature is set up on your organization’s phones, you’ll need to know how to:

• Log in to a phone to access your personal phone settings.

• Log out of a phone after you finish using it.

• Place a call to an authorized number from a phone that is in the logged out state and requires a user login.

• Change your user password.

Logging In and Out of a Phone

Depending if the User Login feature is enabled and required, you may or may not have to log in to the phone to use it. However, if you want to see your personal phone settings from the phone, you’ll have to log in. If you don’t log in, you’ll see the phone’s default phone profile.

While logged in, you’ll have full access to your personal phone settings and your contact directory. After you log out of the phone, you’ll no longer be able to view this information on the phone.

2 - 28

After you use a phone, be certain to log out of the phone to prevent access to your personal settings.

To log in to a phone:

1 If the User Login screen is in view, go to step 2. If the User Login screen

isn’t in view, do one of the following:

— Press the Log in soft key.

— Press the Menu key, then select Features > User Login > Log in.

Using the Basic Features of Your Phone

The User Login screen displays, as shown next.

2 Enter your user ID and user password, then press the Log in soft key.

If your login credentials are accepted, the phone updates to display your personal phone profile, and the home screen displays, as shown next.

If you don’t know what your user ID and password are, ask your system administrator. Default passwords are preset at the factory to the numerals 123. However, your system administrator may have changed this for security reasons.

If your credentials are not accepted, the message ‘User login failed’ is displayed, and the User Login screen displays again. If you need to confirm your credentials, ask your system administrator.

To log out of a phone:

1 From the home screen, do one of the following:

— Press the Log out soft key.

— Press the Menu key, then select Features > User Login > Log out.

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User Guide for the SoundPoint IP 650 Desktop Phone

The Logout screen displays with a confirmation message, as shown next.

2Press the Yes soft key.

Your personal profile is no longer accessible, and the phone displays either the User Login screen for the next user login, or the default phone profile for anonymous users.

Placing Calls from Phones that are in the Logged Out State

If a phone doesn’t require a user login, you can use the phone to place calls to any number, even though the phone may be in the logged out state.

If a phone requires a user login, you may be able to place calls to authorized numbers when the phone is in the logged out state. If your system administrator has set up emergency numbers on the phone, you can place calls to the standard emergency number (for example, 911) and up to five other authorized numbers. You won’t be able to call any other numbers until you log in to the phone.

To place a call to an authorized number from a phone in the logged out state:

1Press the New Call soft key.

The Place an Authorized Call screen displays, as shown next.

2 Select the number you want to call, then press the Select soft key or the

Dial key.

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The call is placed.

Changing Your User Password

You can change your password from any phone that you’re logged in to.

Using the Basic Features of Your Phone

Note

By default, user passwords are factory preset to the numerals 123. Your administrator can change this default password if needed. Polycom recommends that you change your password when you first log in to a phone. Your user ID is managed only by your administrator, meaning you cannot change it yourself.

To change your user password:

1 Log in to any phone on your network.

2 From the home screen, press the Menu key, then select Features > User

The Change User Login Password screen displays, as shown next.

3 Enter your old password and your new password twice, and then press

the Enter soft key.

The ‘User password changed’ message displays. Your password is changed.

The next time you log in to a phone, you’ll need to enter this password.

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Using the Advanced Features of Your Phone

This chapter provides operating instructions for the advanced features of the Polycom® SoundPoint IP 650 phone. The topics include:

• Using Multiple Call Appearances

• Using Text Messaging

• Using Buddy Lists

• Recording a Call

• Playing Back a Recorded Call

• Broadcasting Messages Using Push-to-Talk and Group Paging

• Accessing Features with Your Login Credentials

• Updating Your Phone’s Configuration

• Restarting Your Phone

To customize your phone, refer to Customizing Your Phone on page 5-1. To read about the phone’s basic features, refer to Using the Basic Features of Your

Phone on page 2-1.

If you require additional information or assistance with your new phone, contact your system administrator.

Using Multiple Call Appearances

When multiple call appearances is set up, you can see information for more than one call at one time. For example, if you have an active call, you can see information for an incoming call as well.

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User Guide for the SoundPoint IP 650 Desktop Phone

For example, the following figure shows an active call with Lauren Gates on line 3161.

The following figure shows an incoming call from Jack Jones on the same line.

To answer an incoming call when configured for multiple call appearances:

Do one of the following:

— Press or the Hold soft key to place the original call on hold.

— Press to access the new call.

Answer the incoming call.

This original call is placed on hold and the incoming call becomes the active call.

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Your phone can display two call appearances at one time. If more than two calls are taking place on the same line, a counter displays on the display. Use the down arrow to access additional calls, or call appearances.

To place an additional call on the same line, place the active call on hold, and then press the New Call soft key.

Using Text Messaging

You can send and receive text messages using your phone. SIP Instant (Text) Messaging is supported in real-time. Received messages will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and, optionally, a visual notification on the graphic display.

Using the Advanced Features of Your Phone

Note

The text messaging feature is an optional feature and may not be supported on your particular system. If it is supported, screen options may vary with your application. Text messaging may be accessible with a single key press. For more information, contact your system administrator.

To read text messages:

1. Do one of the following steps:

— Press .

Select Instant Messages.

— Press .

Select Features > Messages > Instant Messages.

— Press the InstMsg soft key.

2. If multiple lines are configured on your phone, select from which line

messages are to be retrieved from the list using and .

The newest messages are displayed first in the list.

3. (Optional.) Do one of the following:

— Press the Next or Prev soft keys to cycle through messages in order.

— Press the More soft key to access the Delete, Reply, and New soft

keys.

4. Press to return to the idle screen.

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User Guide for the SoundPoint IP 650 Desktop Phone

To send a text message:

1. Do one of the following:

— Press .

Select Instant Messages.

Note

Screen options may vary with your application. Voice Mail may be accessible with a single key press. Contact your system administrator about this option.

— Press .

Select Features > Messages > Instant Messages.

2. If multiple lines are configured on your phone, first select from which

line to send the message from the list using and .

3. Press the New soft key.

4. Enter the number.

Use the 1/A/a soft key to alternate between numeric and upper/lower case alphanumeric modes.

Y ou can also enter the SIP URL or IP address. For more information on using a SIP URL or IP address, refer to the instructions for using the handset in Placing Calls on page 2-2.

5. Press the Ok soft key.

6. Do one of the following:

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— Press the Select soft key to choose from various pre-scripted short

messages.

— Press the Edit soft key to compose a custom message.

Use dial pad keys to cycle through the character set. Use keys 1, *, 0, and # to select special characters.

7. Press the Send soft key to send the message.

8. Press to return to the idle screen.

Using Buddy Lists

A buddy list is a list of users/devices whose status, or presence, you can monitor. Users update their presence setting (for example, “Be right back”, “Busy”, or “Out to lunch”), and you can view their status in real-time from your phone.

Your phone can “watch” the status of up to eight other phones or 48 buddies. These other phones form your “buddy list”. Your phone displays the status of your buddies in real time. Your phone can be “watched” by up to eight other phones.

If your SoundPoint IP 650 phone is configured to work with Microsoft Live Communications Server 2005, the behavior of the presence setting and buddy lists is different. For more information, refer to Integrating With Microsoft Live

Communications Server 2005 on page 3-7.

If your phone is configured to work with Microsoft Lync Server 2010, the behavior of the presence setting and buddy lists is different. For more information, refer to Integrating With Microsoft Lync Server 2010 on page 3-8.

Updating Your Presence Settings

Using the Advanced Features of Your Phone

To view and change your presence settings:

1. Do one of the following:

— Press .

Select Features > Presence > My Status.

— Press the MyStat soft key.

2. Scroll through the list, and then press the Select soft key to select your new status.

The phones watching your status will now display your new status.

Presence information will also be sent to watching phones when you go off-hook or enable Do Not Disturb.

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User Guide for the SoundPoint IP 650 Desktop Phone

Managing Buddies

Manage your buddies by selecting the contacts whose presence you want to monitor. These contacts form your buddy status list. You add contacts to your buddy status list from your contact directory.

Note

If your call server is Microsoft Live Communications Server 2005, refer to

Integrating With Microsoft Live Communications Server 2005 on page 3-7.

If your call server is Microsoft Lync Server 2010, refer to Integrating With Microsoft

Lync Server 2010 on page 3-8.

To add or delete a contact from your buddy list:

1. Press .

2. Select Contact Directory.

3. Scroll to highlight the contact.

You can also use the * key to page up and the # key to page down.

4. Press the Edit soft key.

5. Scroll to the Watch Buddy field.

6. Toggle to select Enabled.

If Watch Buddy is enabled, the contact is added to your buddy list. If disabled (default), the contact is removed from your buddy list.

7. Press the Save soft key to accept your changes.

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8. Press to return to the idle screen.

To block or unblock a contact from your buddy list:

1. Press .

2. Select Contact Directory.

3. Scroll to highlight the contact.

You can also use the * key to page up and the # key to page down.

4. Press the Edit soft key.

5. Scroll down to the Block Buddy field.

6. Toggle to select Enabled.

If Block Buddy is enabled, the contact cannot watch your phone. If disabled (default), the contact can watch your phone.

7. Press the Save soft key to accept your changes.

Using the Advanced Features of Your Phone

8. Press to return to the idle screen.

Integrating With Microsoft Live Communications Server 2005

Your system administrator can configure your phone to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger. From your phone, you can invite, join, control, and monitor integrated multipoint audio and video conferences.

Any contacts you add through your buddy list will appear as contacts in Microsoft Office Communicator and Windows Messenger. Any contacts you add in Microsoft Office Communicator and Windows Messenger will appear in your buddy list.

To view and change your presence, refer to Updating Your Presence Settings on page 3-5.

For more information, contact your system administrator.

To add a contact to your buddy list:

1. Press .

2. Select Features > Presence > Buddy Status.

3. Press the More soft key.

4. Press the Add soft key.

5. Enter the number of the contact.

6. Press the Submit soft key.

7. Press to return to the idle screen.

To view and change your privacy list:

1. Press .

2. Select Features > Presence > Buddy Status > Privacy List.

3. Scroll through the list to find the contact.

4. Press the Edit soft key.

5. Scroll down to the Access field.

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User Guide for the SoundPoint IP 650 Desktop Phone

6. For Access, toggle to select Enabled.

When enabled, you are allowing the contact to see your presence. When disabled (default), you are not allowing the contact to see your presence.

7. Press to return to the idle screen.

Integrating With Microsoft Lync Server 2010

Your system administrator can configure your phone to work with Microsoft Lync Server 2010 and communicate with others using Microsoft Lync. From your phone, you can invite, join, control, and monitor integrated multipoint audio and video conferences.

Any contacts added through your buddy status list will appear as a contact in Microsoft Lync. Any contacts added as a contact in Microsoft Lync will appear in your buddy status list.

To view and change your presence, see Updating Your Presence Settings on page 3-5. For more information on integrating with Microsoft Lync Server 2010, contact your system administrator.

Note

Your login credentials will be set up by your system administrator so your phone is authorized to communicate with Microsoft Lync Server 2010. If you have any issues with your login credentials, refer to Accessing Features with Your Login Credentials on page 3-30.

Adding Buddies

To add a contact to your buddy list:

1. Do one of the following:

a Press , and select Features > Presence > Buddy Status.

b Press the Buddies soft key.

2. Do one of the following:

— If the buddy list is empty, press the Add key.

—If the buddy list is not empty, press the More soft key, and then the Add

soft key.

3. Enter the desired contact name and press the Submit soft key.

You can also delete a contact from your buddy list.

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To place a call to a buddy, see the next section, Calling Your Buddies or the Microsoft Lync documentation.

Using the Advanced Features of Your Phone

Calling Your Buddies

To place a call from your buddy list:

1. Do one of the following:

a Press , and select Features > Presence > Buddy Status.

b Select the Buddies soft key.

2. Scroll to desired buddy in the list.

3. Press the Dial soft key or lift the handset.

Calling Your Buddies

To place a call from your buddy list:

1. Do one of the following:

Recording a Call

Note

a Press , and select Features > Presence > Buddy Status.

b Select the Buddies soft key.

2. Scroll to desired buddy in the list.

3. Press the Dial soft key or lift the handset.

Call Recording is an optional feature and may not be supported on your particular system. For more information, contact your system administrator.

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User Guide for the SoundPoint IP 650 Desktop Phone

If the Call Recording and Playback feature is available and you plug a removable USB flash drive into the USB port on your SoundPoint IP 650 (shown below), you can record active calls on your phone.

Recordings are stored as .wav files on the USB flash drive. You can record up to 4 hours in one file. The approximate time remaining for recording (the free space on the USB flash drive) is shown on the graphic display.

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The Record soft key controls recording and is available:

• When there are one or more calls connected to your phone (you may need to press the More soft key to see it)

• During an active call

• When calls are on hold

• During a consultative transfer or conference call

The Record soft key is not available:

• When there are no connected calls on your phone

• When you place a new call (to transfer or to conference)

• When the phone prompts you to answer an incoming call

If you put an active call on hold, recording pauses. Recording continues if the called party puts you on hold. Recording stops if all active calls end, no matter who ends the calls.

Using the Advanced Features of Your Phone

If you press while recording, only the called parties are recorded.

Tones and indications (for example, dialing of digits or ringing from another party’s phone) that occur before a call connects are not recorded. Local tones and indications (for example, DTMF tones when dialing) are not recorded. However, tones from another party’s phone may be recorded.

You can start, pause, resume, and stop recording through the use of soft keys. All active calls that occur on your phone between the time you press the Start soft key and the Stop soft key are recorded, alternating in the same .wav file.

For example, you place a call to party A and, after they answer, you start recording on October 4, 2007 at 11:22am. While speaking with party A, you get an incoming call. You put party A on hold and speak with party B. When you finish speaking with party B, you return to speaking with party A. While speaking with party A again, you get another incoming call. You put party A on hold and speak with party C. When you finish speaking with party C, you return to speaking with party A. You end your call with party A and recording stops. Your conversations with parties A, B, and C are all recorded in the same .wav file as follows:

To properly remove the USB flash drive, end recording first, and then remove the device from the USB port. If you remove the USB device while recording, the file will be incomplete and will not playback later. There is also a small probability that the USB flash drive may be damaged.

When you remove a USB flash drive, wait until the “Storage media removed” message dissapears before plugging in another one.

For a list of supported USB devices, refer to Technical Bulletin 38084 Supported USB Devices for SoundPoint IP 650 and 670 and Polycom VVX 1500 phones available from

http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical _Bulletins_pub.html

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User Guide for the SoundPoint IP 650 Desktop Phone

Note

Recording Calls

You may be required by federal, state, and/or local laws to notify some or all called parties when you are recording (either one-party or all-party consent). Specific information about US state requirements can be found at http://www.rcfp.org/taping/ . Telephone call recording regulations in other countries vary widely. Polycom recommends checking with the local government's telecommunications authority and government legal agencies.

Other information that may useful can be found at:

• http://www.fcc.gov/cgb/consumerfacts/recordcalls.html

• http://www.privacyrights.org/fs/fs9-wrtp.htm

This section includes information on:

• Recording Calls

• Recording Conferences

• Pausing and Resuming Recording

To playback recorded calls, refer to Playing Back a Recorded Call on page 3-15.

To record a call:

1. During a call, press the More soft key.

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Using the Advanced Features of Your Phone

2. Press the Record soft key.

3. To start recording, press the Start soft key.

4. Stop recording in one of the following ways:

Recording Conferences

You can record conference calls in the same way as other calls with the following exceptions:

• All parties in a conference call are recorded. If one of the conference parties

• When all parties in a conference call are put on hold together, recording is

“*R*” appears on the graphic display while the phone records.

If you press the Back soft key, you can access the top-level soft keys (for example, Hold, EndCall, Trnsfer, and Confrnc). You must navigate back (using the More and Record soft keys) to again access the Stop and Pause soft keys.

— Press the Stop soft key.

— Hang-up or end the active call.

presses , they are not recorded.

paused. You can place or answer other calls, which will be recorded in the same file. When the conference call is resumed, recording of the conference resumes.

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User Guide for the SoundPoint IP 650 Desktop Phone

Pausing and Resuming Recording

You can pause recording by pressing the Pause soft key. When you press the Resume soft key, recording continues with the same .wav file.

To pause a recording:

Press the Pause soft key.

“*P*” appears when you pause recording.

To resume a recording:

Press the Resume soft key.

“*R*” appears when you restart recording.

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Playing Back a Recorded Call

Using the Advanced Features of Your Phone

Note

Call Playback is an optional feature and may not be supported on your particular system. For more information, contact your system administrator.

If the Call Recording and Playback feature is available, and a removable USB flash drive is plugged into the USB port of your SoundPoint IP 650, you can play back calls that you recorded on your phone.

You can browse the recorded files, stored as .wav files on the USB flash drive. You can also open, rename, and delete the recorded files.

You can play, pause, resume, and stop recording through the use of soft keys. Playback occurs in real time. Pressing adjusts the volume of the receiver audio during playback.

Playback stops if you press the Exit soft key, , ,

, or .

If the handset is off-hook when you press the Play soft key, you will hear audio through the handset. If the handset is on-hook when you press the Play soft key, you will hear audio through the speaker. If the handset is on-hook,

pressing is the same as pressing the Play soft key, and pressing

again is the same as pressing the Exit soft key. If you lift the handset while you are listening through the speaker, you will now hear the audio through the handset.

You cannot start playback while a call is in progress or if you have placed a call. The message “Active call. Action aborted.” appears in either case. If all

calls are on hold, you can start playback. If you press on the selected call

or the particular line key for the held call, playback stops and the call resumes.

You cannot place a call while playback is in progress using the dial pad. However, you can place a call using a speed dial key or line key. You can answer calls while playback is in progress (refer to Answering a Call While

Playing Back Recorded Calls on page 3-18).

You can also playback recorded files on other devices, such as a computer using an application capable of playing .wav files.

If an error occurs while playback is in progress, playback stops. If you remove the USB flash drive during recording, recording stops and the message “USB device removed unsafely. Playback cancelled.” appears.

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User Guide for the SoundPoint IP 650 Desktop Phone

Polycom recommends that you do not remove the USB flash drive while playing back files. There is a small probability that the USB flash drive itself may be damaged by this action.

This section includes information on:

• Browsing Recorded Calls

• Playing Back Recorded Calls

• Answering a Call While Playing Back Recorded Calls

Browsing Recorded Calls

To browse the recorded files:

1. Press .

2. Select Features > Removable Storage Media > Browse Recordings...

You can rename, delete, or open and open the selected .wav file by pressing the Rename, Delete, or Open soft keys.

3. Press to return to the idle display.

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Playing Back Recorded Calls

To playback a call:

1. Follow the steps above to open the desired recording.

The filename you selected appears on the graphic display. The length of the file (in hours, minutes, and seconds) and the size of the file also appear.

2. Press the Play soft key.

Using the Advanced Features of Your Phone

“Playing” appears on the graphic display. The position indicator (in hours, minutes, and seconds) above the progress bar changes as the file plays back in real time.

(Optional.) Press the Pause soft key to pause the file playback.

(Optional.) Press the Resume soft key to resume playback of the file.

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User Guide for the SoundPoint IP 650 Desktop Phone

3. Press the Exit soft key to stop playing back the file.

To play the file from the beginning, press Exit and repeat the steps.

4. Press to return to the idle display.

Answering a Call While Playing Back Recorded Calls

If you are playing back a file and an incoming call arrives, playback pauses and the phone rings.

To answer a call using the speakerphone:

Do one of the following:

— Press .

— If you were listening to the file through the phone’s speaker, press the

line key for the incoming call.

— If you were listening to the file through the phone’s speaker, press

, and then press the Answer soft key.

When the call ends, the idle display appears.

To answer a call using the handset:

Do one of the following:

— Lift the handset.

If you were listening to the file through the handset, hang up the handset, and then pick it up again.

— If you were listening to the file through the handset, press the line key

for the incoming call.

— If you were listening to the file through the handset, press

, and then press the Answer soft key.

When the call ends, the idle display appears.

To answer a call using the headset:

Do one of the following:

— Press .

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— If you were listening to the file through the headset, press the line key

for the incoming call.

Using the Advanced Features of Your Phone

— If you were listening to the file through the headset, press

, and then press the Answer soft key.

Note

If you are using a digital headset with an answer button or an analog headset with a electronic switch, use those to answer the incoming call.

When the call ends, the idle display appears.

If you decide to reject the incoming call, press the Resume soft key, and playback will resume. For more information, refer to Playing Back Recorded

Calls on page 3-17.

Broadcasting Messages Using Push-to-Talk and Group Paging

The Group Paging and Push-to-Talk (PTT) features enable you to broadcast a message to as many people as have subscribed to a channel or have been placed in a group. Your system administrator can set up both features on your phone.

Group Paging mode enables you to broadcast a one-way announcement to people subscribed to a paging group. The people receiving the announcement can’t respond to the message.

PTT mode enables you to broadcast a message to people subscribed to a channel. The people receiving the message can respond to the message by broadcasting a message over the same channel. In this way, PTT is a collaborative broadcast mode.

Your system administrator can define up to 25 Paging Groups (for Group Paging mode) or Channels (for PTT mode). Your system administrator may assign a label to each group or channel that easily identifies the phones in the group or channel (for example, All, HR Dept, Shipping Staff, or Executives). Each group or channel will have one of the following priorities:

• Normal (for Groups/Channels 1-23)—Broadcasts sent to Groups/Channels 1 to 23 are considered Normal broadcasts. When a phone receives more than one Normal broadcast, the first broadcast received is accepted, and all others are ignored (not played and not stored). By default, all phones receive broadcasts sent to Group/Channel

• Priority (for Group/Channel 24)—Broadcasts sent to Group/Channel 24 are considered Priority broadcasts. All phones receive Priority broadcasts unless Do Not Disturb is enabled. If a phone receives a Priority broadcast while an Emergency broadcast is already playing, the Priority broadcast is

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User Guide for the SoundPoint IP 650 Desktop Phone

placed on hold. Phones play Priority broadcasts at the phone’s current audio level.

• Emergency (for Group/Channel 25)—Broadcasts sent to Group/Channel 25 are considered Emergency broadcasts. All phones receive Emergency broadcasts (even if Do Not Disturb is enabled), and play them immediately. By default, phones play Emergency broadcasts at the highest audio level. The audio level will return to normal for subsequent non-Emergency broadcasts.

Push-to-Talk Mode

Your phone may be enabled to operate in a broadcast mode called Push-to-Talk (PTT). In PTT mode, you broadcast messages on a specific channel. In order to send and receive PTT broadcasts on certain channels, you have to subscribe to those channels.

PTT broadcasts are collaborative: you can transmit messages and listen to replies.

Sending and Receiving PTT Broadcasts

To send and receive PTT broadcasts, you need to subscribe to certain channels. By default, you’re subscribed to Channels 1, 24 (the Priority channel), and 25 (the Emergency channel). This means that:

• You can send PTT broadcasts on Channels 1, 24, and 25.

• You’ll receive PTT broadcasts sent on Channels 1, 24, and 25.

When you end a PTT broadcast, the channel remains open and enters a waiting period. This waiting period gives people who received the broadcast a chance to respond. If no one responds within the waiting period, the channel closes.

Sending PTT Broadcasts

If you send a PTT broadcast without specifying a channel, it’s automatically transmitted on the default channel. Channel 1 is the default channel that all broadcasts transmit on, if no channel is specified for a broadcast.

You can change your default channel to any channel you want (see Updating

the Default Channel on page 3-24). If you change your default channel, you’ll

become subscribed to that channel automatically. To subscribe to a channel, see Updating Channel Subscriptions on page 3-25).

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Using the Advanced Features of Your Phone

To send a PTT broadcast:

1. Press the Talk soft key to select a channel to broadcast on.

Note

To automatically send a PTT broadcast on the default channel, press and hold the Talk soft key , and then go to step 4.

2. From the PTT Channels List screen, select the channel to send the broadcast on (as shown next).

The list displays the default channel, the most recent channel you sent a broadcast on, and other channels you can broadcast on.

In the above example, the default channel is 1, the recent channel is 1, the Emergency channel is 25, and the Priority chnnael is 24.

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User Guide for the SoundPoint IP 650 Desktop Phone

3. To start the broadcast, press and hold the Talk soft key. (You need to press the Talk soft key throughout the entire broadcast.)

You’ll hear a ‘transmitting’ beep, and then the phone displays the channel you are using (‘To:Teachers (Channel 18)’, as shown next).

4. Start talking.

Note

If you release the Talk soft key while you’re sending the broadcast, the broadcast temporarily stops and enters a 10 second ‘Waiting’ period. During this period, the channel remains open to give people a chance to reply. At any time during the waiting period, you can resume your broadcast by pressing and holding the Talk soft key . If no one broadcasts during the waiting period, the channel closes and the broadcast ends.

5. When you finish your broadcast, do one of the following:

—Release the Talk soft key. The broadcast temporarily stops and enters a

10-second waiting period to allow others to reply, or you to resume the broadcast. If no one responds during a waiting period, the channel closes and the broadcast ends.

—Press the End PTT soft key. The broadcast temporarily stops and enters

a 10-second waiting period to allow others to reply. If there are no replies, the channel closes and the braodcast ends. After you tap the End PTT soft key, you can immediately initiate another broadcast on another channel, even if the previous broadcast is still in its waiting period.

Receiving PTT Broadcasts

To receive a broadcast sent on a particular channel, you need to be subscribed to that channel. To subscribe to a channel, see Updating Channel Subscriptions on page 3-25.

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How you receive a PTT broadcast depends on the broadcast priority, whether you’re in an active call, or if you’re allowed to receive broad casts during active calls.

Using the Advanced Features of Your Phone

You’ll receive broadcasts on the channels you’re subscribed to as well as Channel 24 (the Priority channel) and Channel 25 (the Emergency channel). If you’ve enabled Do Not Disturb on your phone, you’ll only receive Emergency broadcasts. Non-emergency broadcasts won’t display or play on your phone.

When a broadcast ends, your phone emits an ‘end of transmission’ beep and enters a 10 second waiting period. During this period, you can respond to the broadcast (see Replying to PTT Broadcasts on page 3-23).

Receiving PTT Broadcasts When You’re Not in an Active Call

If you receive a broadcast and you’re not in an active call, the broadcast displays in the center of your screen and immediately plays, regardless of the broadcast priority.

Receiving PTT Broadcasts During Active Calls

How you handle a broadcast when you’re in an active call depends on the broadcast priority and if you’re allowed to receive a broadcast when you’re in an active call.

If the broadcast isn’t a Priority or Emergency page:

• If your phone is allowed to receive broadcasts during active calls, the broadcast displays in the inactive call group as an active broadcast (as shown next) and immediately plays. You’ll hear both the original call and the broadcast. To listen to only the broadcast, hold or end the call.

• If your phone isn’t allowed to receive broadcasts during active calls, the broadcast displays in the inactive call group as a held broadcast, as shown next. To listen to the broadcast, hold or end the call or press the Accept soft key.

If it’s a Priority or Emergency broadcast, the broadcast displays in the inactive call group as an active broadcast and immediately plays. You’ll hear both the original call and the broadcast. To listen to only the broadcast, hold or end the call.

Replying to PTT Broadcasts

When a broadcast ends, you have a chance to respond to it before the channel closes.

When a broadcast ends, the broadcast enters a 10 second waiting period (as shown next). During this period, the channel remains open to receive or send additional broadcasts.

During a waiting period, you can press and hold the Talk soft key and talk to all the people listening on the channel. When you finish talking, release the Talk soft key. The broadcast will enter another waiting period until someone broadcasts again. If no activity occurs within the waiting period, the channel closes and no more broadcasts can take place.

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User Guide for the SoundPoint IP 650 Desktop Phone

Ending PTT Broadcasts

You can end a PTT broadcast by releasing the Talk soft key, or by tapping the End PTT soft key. After you end a broadcast, the channel remains open so

others can respond.

If you release the Talk soft key without pressing the End PTT soft key:

• You can resume the broadcast by pressing and holding the Talk soft key (if the broadcast is in a wait period).

• You can’t initiate another broadcast on another channel until the waiting period ends.

If you press the End PTT soft key:

• You can’t resume the broadcast by pressing and holding the Talk soft key.

• You can immediately initiate another broadcast on another channel.

Adjusting the Volume of PTT Broadcasts

You can adjust the volume of PTT broadcasts while they play. During a broadcast, press either Volume Up or Volume Down to raise or lower the volume of the broadcast.

If you adjust the volume of a non-emergency broadcast, your phone retains the adjusted volume for all subsequent non-emergency broadcasts. However, even though you can adjust the volume of an Emergency broadcast, the adjusted volume won’t be retained for subsequent Emergency broadcasts. All Emergency broadcasts play at the same volume, until you adjust it.

Changing Where Broadcasts are Played

While you send a broadcast, you can pick up the handset or press the Speakerphone or the Headset key and continue speaking. You can also press the Microphone Mute key to mute your audio so that the people receiving your broadcast won’t hear anything. This behavior is similar to a phone call.

When you listen to a broadcast, you can pick up the handset or press Speakerphone or the Headset key and continue listening to the broadcast.

Updating the Default Channel

If you don’t select a channel to broadcast on, your broadcast will automatically transmit on the default channel, Channel 1. If you want, you can change the default channel.

The default channel is automatically used when you initiate a broadcast by pressing and holding the Talk soft key.

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Using the Advanced Features of Your Phone

To update the default channel:

1. Press , then select Settings > Basic > Preferences >

Paging/PTT Configuration > PTT Push to Talk.

2. Press the Edit soft key.

3. Enter the new default channel.

4. Press the Ok soft key.

Updating Channel Subscriptions

You can subscribe to any channel that has been enabled by the system administrator and appears in your channels list. When you subscribe to a channel, you can send and receive PTT broadcasts on that channel.

To subscribe to additional PTT channels:

1. Press , then select Settings > Basic > Preferences >

Paging/PTT Configuration > PTT Push to Talk.

2. From the PTT Channel Configuration screen, use the down arrow key to locate Channels Subscriptions, then press the Select soft key.

3. From the Channels Subscriptions screen, use the down arrow key to select a channel to subscribe to, then press the Edit soft key.

4. Use the left or right arrow keys to select Yes, then press the Ok soft key.

By default, you’re subscribed to Channels 1, 24, and 25.

Allowing PTT Broadcasts to Play During Active Calls

The Accept While Busy option allows PTT broadcasts to come in as active calls (if enabled) or held calls (if disabled).

If enabled, a PTT broadcast will interrupt telephone calls and you’ll hear the audio of both the telephone call and the PTT broadcast. The party on the other end of the telephone call cannot hear the PTT broadcast unless that party has also enabled Accept While Busy.

If disabled, PTT broadcasts are held during an active call. To hear the broadcast, you have to resume the broadcast.

To allow or disallow PTT broadcasts to play during an active call:

1. Press , then select Settings > Basic > Preferences >

Paging/PTT Configuration > PTT Push to Talk.

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User Guide for the SoundPoint IP 650 Desktop Phone

2. From the PTT Channel Configuration screen, use the down arrow key to locate Accept While Busy, then press the Select soft key.

3. From the Accept While Busy screen, use the left or right arrow key to select Enabled or Disabled, then press the Ok soft key.

The default setting is Disabled. When enabled, your phone will accept and play broadcasts while you’re in an active call. When disabled, your phone won’t play broadcasts while you’re in a call, but will hold them instead.

Group Paging Mode

Your phone may be enabled to operate in a broadcast mode called Group Paging mode. In this mode, you broadcast one-way announcements to a specified group of phones, called a Paging Group. In Group Paging mode, users must subscribe to Paging Groups to send and receive pages.

Sending and Receiving Pages

To send and receive pages, you need to subscribe to certain Paging Groups. By default, you’re subscribed to Paging Groups 1, 24, and 25. This means that:

• You can send pages to Paging Groups 1, 24, and 25.

• You’ll receive pages sent to Paging Groups 1, 24, and 25.

Sending Pages

By default, when you send a group page, it’s automatically sent to Paging Group 1. This is your default paging group.

You can change your default paging group to any group you want (see

Updating the Default Paging Group on page 3-29). If you change your default

paging group, you’ll become subscribed to that paging group automatically. To subscribe to a paging group, see Updating Paging Group Subscriptions on page 3-29.

To send a page:

1. To send a page, press the Paging soft key.

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Using the Advanced Features of Your Phone

Note

To automatically send a page to the default paging group, press the Paging soft key.

2. From the Paging Groups List screen, select the paging group to send the page to (as shown next).

The list displays the default paging group, the most recent group you paged, and other paging group that you can page.

In the above example, the default paging group is Group 6, the recent paging group is Group 1, the Priority group is 24, and the Emergency group is 25.

3. To start the page, press the Page soft key.

Just before the page starts, you’ll hear an alert tone, and then the page starts (as shown next).

4. Start talking.

5. To end the page, press the End Page soft key.

Receiving Pages

To receive a page sent to a particular paging group, you need to be subscribed to that group. To subscribe to a paging group, see Updating Paging Group

Subscriptions on page 3-29.

How you receive a page depends on the priority of the page, whether you’re in an active call, or if you’re allowed to receive a page during an active call.

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User Guide for the SoundPoint IP 650 Desktop Phone

You’ll receive pages on the paging groups you’re subscribed to as well as Group 24 (Priority pages) and Group 25 (Emergency pages). If you enabled Do Not Disturb, you’ll only receive Emergency pages. Non-emergency pages won’t display or play on your phone.

Receiving Pages When You’re Not in an Active Call

If you receive a page and you’re not in an active call, the page displays in the center of your screen and immediately plays, regardless of the paging priority.

While a page plays, you can:

•Hold the page.

• End the page. This ends the page at your phone only.

• Place a new call.

Receiving Pages During Active Calls

How you handle a page when you’re in an active call depends on the page priority and if you’re allowed to receive a page when you’re in an active call.

If the page isn’t a Priority or Emergency page:

• If your phone is allowed to receive pages during active calls, the page displays in the inactive call group as an active page and immediately plays. You’ll hear both the original call and the page. To hear only the page, hold or end the call.

• If your phone isn’t allowed to receive pages during active calls, the page displays in the inactive call group as a held page.

To listen to the page, select the page appearance and press Accept soft key. The active call will be held.

If it’s a Priority or Emergency page, the page displays in the inactive call group as an active page and immediately plays. You’ll hear both the original call and the page. To hear just the page, hold or end the call.

Adjusting the Volume of Pages

You can adjust the volume of pages while they play. During a page, press either Volume Up or Volume Down to raise or lower the page volume.

If you adjust the volume of a non-emergency page, your phone will use the adjusted volume for subsequent non-emergency pages. However, if you adjust the volume of an Emergency page, your phone won’t use the adjusted volume for subsequent Emergency pages. All Emergency pages play at the same volume, until you adjust it.

Changing Where Pages are Played

While you send a page, you can pick up the handset or press Speakerphone or the Headset key and continue speaking. You can also press the Microphone Mute key to mute your audio so that the people receiving your page won’t hear anything. This behavior is similar to a phone call.

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Using the Advanced Features of Your Phone

An incoming page plays from the speakerphone by default. If you lift the handset or press the Headset key, you’ll hear a dial tone.

Note

Your system administrator can change your phone’s configuration so that you can change where the page plays: the speakerphone, headset, or handset.

Updating the Default Paging Group

If you don’t select a group to send your pages to, your page will automatically go to the default paging group, Group 1. If you want, you can change the default paging group.

To update the default Paging Group:

1. Press , then select Settings > Basic > Preferences >

Paging/PTT Configuration > Group Paging.

2. From the Group Paging Configuration screen, press the Edit soft key.

The default paging group is 1.

3. Enter the number of the new default paging group, then press the Ok soft key.

Updating Paging Group Subscriptions

By default, you’re subscribed to Paging Groups 1, 24, and 25. This means that you can send pages to and receive pages sent to these groups. You can change which groups you are subscribed to. However, you can’t disable your subscriptions to Paging Groups 24 and 25.

To update your Paging Group subscriptions:

1. Press , then select Settings > Basic > Preferences >

Paging/PTT Configuration > Group Paging.

2. From the Group Paging Configuration screen, use the down arrow key to locate Groups Subscriptions, then press the Select soft key.

3. From the Group Subscription screen, use the down arrow key to select a group to subscribe to, then press the Edit soft key.

For example, you may want to enable subscriptions to Paging Group 6, so you’ll be able to send pages to, and receive pages sent to, this group.

4. Use the left or right arrow keys to select Yes, then press the Ok soft key.

By default, you’re subscribed to Channels 1, 24, and 25.

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User Guide for the SoundPoint IP 650 Desktop Phone

Allowing Pages to Play During Active Calls

The Accept While Busy option allows pages to come in as active calls (if enabled) or held calls (if disabled).

If enabled, a page will interrupt telephone calls and you’ll be able to hear the audio of both the telephone call and the page. The party on the other end of the telephone call cannot hear the page unless that party has also enabled Accept While Busy.

If disabled, pages are placed on hold during an active call. To hear the page, select the page, and then resume it.

To allow or disallow pages to play during an active call:

1. Press , then select Settings > Basic > Preferences >

Paging/PTT Configuration > Group Paging.

2. From the Group Paging Configuration screen, use the down arrow key to locate Accept While Busy, then press the Edit soft key.

3. From the Accept While Busy screen, use the left or right arrow key to select Enabled or Disabled, then press the Ok soft key.

The default setting is Disabled. When enabled, your phone will accept and play pages while you’re in an active call. When disabled, your phone won’t play pages while you’re in a call, but will hold them instead.

Accessing Features with Your Login Credentials

If your phone is set up to integrate with Microsoft Lync, your system administrator has assigned you login credentials-a domain, user name, and password-that your phone requires to access the feature.

If there is a problem with your login credentials, you won't be able to access the feature on your phone. When your phone has incorrect login credentials, the message ‘Login Credentials failed.’ displays on the screen. You must re-submit your login credentials.

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Using the Advanced Features of Your Phone

To re-submit or enter your login credentials:

1. Press , then select Settings > Basic> Login Credentials.

The Login Credentials Domain screen displays.

2. Enter the domain, user name, and password, then press the Submit soft key.

Updating Your Phone’s Configuration

Your phone can often accept a new configuration without requiring a restart.

To update the phone’s configuration:

1. Press .

2. Select Settings > Basic > Update Configuration.

“Are you sure?” appears on the screen.

3. If you still want to update the configuration, press the Yes soft key.

The configuration is updated. On occasion, your phone may restart depending on which configuration parameters have changed.

4. If the phone did not restart, press to return to the idle screen.

Restarting Your Phone

In rare cases, your system administrator may ask you to restart your phone to assist in troubleshooting. It is sometimes possible to restore normal operation to a malfunctioning phone without restarting it. Your system administrator may want to perform diagnostics on the phone before restarting it, contact them before restarting the phone and losing current status information.

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User Guide for the SoundPoint IP 650 Desktop Phone

Note

Do not restart your phone to upload a new configuration. Instead, refer to Accessing

Features with Your Login Credentials on page 3-30.

Call lists are automatically cleared when you restart the phone.

To restart the phone:

1. Press .

2. Select Settings > Basic > Restart Phone.

“Are you sure?” appears on the screen.

3. If you still want to restart your phone, press the Yes soft key.

The restart process begins. The process ends when the idle screen appears.

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Using the SoundPoint IP Backlit Expansion Module

This chapter provides basic installation and operating instructions and information for obtaining the best performance with the Polycom® SoundPoint IP Backlit Expansion Module.

Each SoundPoint IP Backlit Expansion Module enhances the user interface of the SoundPoint IP 650 phone with a high-resolution graphic display and 14 Line Keys that can be automatically configured as a line, call appearance, speed dial, or busy lamp field. Up to three SoundPoint IP Backlit Expansion Modules can be connected to the Polycom® SoundPoint IP 650 phone to provide a productivity-enhancing solution for users who manage and monitor multiple simultaneous telephone calls on a daily basis.

This topics include:

• Connecting the SoundPoint IP Backlit Expansion Module

• Features of the SoundPoint IP Backlit Expansion Module

• Adjusting the Display Contrast

• Adjusting the Backlight Intensity

• Placing Calls

• Answering Calls

• Assigning Speed Dial Keys

• Using the Busy Lamp Field

To customize your phone, refer to Customizing Your Phone on page 5-1. To read about the phone’s basic features, refer to Using the Basic Features of Your

Phone on page 2-1. To read about the phone’s advanced features, refer to Using the Advanced Features of Your Phone on page 3-1.

If you require additional information or assistance with the Backlit Expansion Module, contact your system administrator.

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User Guide for the SoundPoint IP 650 Desktop Phone

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Messages

Do Not Disturb

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Messages

Do Not Disturb

Connecting the SoundPoint IP Backlit Expansion Module

This section describes how to attach the SoundPoint IP Backlit Expansion Module to your SoundPoint IP 650 phone. You can attach up to three SoundPoint IP Backlit Expansion Modules.

To connect a SoundPoint IP Backlit Expansion Module to your phone:

1. Remove the rubber plug from the SoundPoint IP 650 or the SoundPoint

IP Backlit Expansion Module.

2. Align the SoundPoint IP Backlit Expansion Module at the top of the groove lines on the SoundPoint IP 650 phone and slide it downwards until it clicks into position.

3. Connect the base stand by aligning the two protrusions on the stand to the holes on the back of the Backlit Expansion Module and snap it into place.

For each SoundPoint IP Backlit Expansion Module that you want to add, repeat steps 1 to 3.

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Using the SoundPoint IP Backlit Expansion Module

Features of the SoundPoint IP Backlit Expansion Module

The features of the SoundPoint IP Backlit Expansion Module are:

Item Description

1 Power Contact Not visible when you connect the

SoundPoint IP Backlit Module to the phone. Power automatically transfers from the host phone to the SoundPoint IP Backlit Expansion Module(s) upon connection. You can plug in and unplug the units at any time

2 Line/Speed Dial Keys Use these keys to activate up to 47

lines or speed dials that can be assigned to your phone.

Expansion

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User Guide for the SoundPoint IP 650 Desktop Phone

3 Line Indicators Individual multi-color LEDs display

4 Graphic Display Shows information about lines or

5 Infrared Lens Facilitates communications to the

Item Description

the dynamic call state and remote user status (busy lamp field [BLF] and presence). The mapping is:

Solid green—An active call is in progress.

Fast flashing green—There is an incoming (ringing) call.

Flashing green—Another party has put you on hold.

Flashing red—The call is on hold. Solid red—The line is busy remotely

(shared lines).

speed dials.

host phone and other Expansion Modules.

Adjusting the Display Contrast

To adjust the display contrast on a SoundPoint IP Backlit Expansion Module, refer to Changing the Display Contrast on page 5-2.

Adjusting the Backlight Intensity

To adjust the backlight intensity on a SoundPoint IP Backlit Expansion Module, refer to Changing the Backlight Intensity on page 5-3.

Placing Calls

When you connect a SoundPoint IP Backlit Expansion Module to your phone, you can place a call using one of the Line Keys.

4 - 4

Answering Calls

Using the SoundPoint IP Backlit Expansion Module

To place a call using a SoundPoint IP Backlit Expansion Module Line Key:

Press the assigned directly opposite the number on the graphic display.

For more information on placing a call, refer to Placing Calls on page 2-2.

When you connect a SoundPoint IP Backlit Expansion Module to your phone, you can answer a call using one of the Line Keys.

To answer a call using a SoundPoint IP Backlit Expansion Module Line Key:

Press the assigned directly opposite the line with the fast flashing green LED indicator.

For more information on answering a call, refer to Answering Calls on page

2-4.

Assigning Speed Dial Keys

You can associate contacts with Line Keys on the SoundPoint IP Backlit Expansion Module for single touch dialing of frequently used numbers. Speed Dial entries are consecutively placed next to assigned Line Keys.

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User Guide for the SoundPoint IP 650 Desktop Phone

For example, in the figure below, press the fourth Line Key to dial home.

To assign a new speed dial key:

1. Press and hold an unassigned .

A new empty entry in the contact directory is automatically opened allowing contact information to be added.

2. Press the More soft key.

3. Press the Add soft key.

4. (Optional.) Enter contact information

Use the 1/A/a soft key to select between numeric and upper/lower case alphanumeric modes.

Use the Encoding soft key to access special characters in other languages.

5. Enter a contact number.

The number must be unique (not already in the directory).

6. Change the Speed Dial Index field.

It is automatically assigned to the next available index value. You may instead enter any unused speed dial number from 1 to 9999.

Polycom recommends that you assign speed dial index values consecutively. For example, if you assign the third Line Key to the speed dial index value “2”,

assign the fourth Line Key to the speed dial index value “3”.

4 - 6

7. Press the Save soft key to accept your changes.

8. Press to return to the idle screen.

For more information on assigning speed dial keys, refer to Assigning Speed

Dial Keys on page 2-21.

Using the Busy Lamp Field

The busy lamp field (BLF) feature allows you to monitor the hook status and remote party information of other users through the BLF LED indicators and display on the SoundPoint IP 650 phone with the attached Backlit Expansion Module. For more information, contact your system administrator.

The following figure shows the busy status of other users (for example, Jim Brown and Rob Smith are busy on the phone):

Using the SoundPoint IP Backlit Expansion Module

For more information, refer to “Quick Tip 37381: Enhanced BLF“ at

http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_T echnical_Bulletins_pub.html .

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User Guide for the SoundPoint IP 650 Desktop Phone

4 - 8

Customizing Your Phone

You can customize your Polycom® SoundPoint IP 650 desktop phone by adjusting settings such as: time and date, display contrast, and ring type. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways.

This chapter provides basic operating instructions for customizing your SoundPoint IP 650 phone. The topics include:

• Configuring Basic Settings

• Managing Call Lists

• Managing Contacts

• Managing Incoming Calls

Some customizations of your SoundPoint IP 650 phone are performed by your system administrator. For more information about these customizations, refer to System Customizations on page 5-28.

If you require additional information or assistance with your new phone, contact your system administrator.

Configuring Basic Settings

You can configure basic settings such as appearance of the time and date, display contrast, backlight intensity, headset memory mode, headset

hookswitch selection, ring type, audible ringer, language support localization, background pattern and soft key label color through the phone’s menu.

Changing the Appearance of the Time and Date

The time and date appears on the graphic display of the SoundPoint IP 650 phone. If the phone cannot obtain a time and date from the call server, the display will flash. Contact your system administrator if either the time or date is incorrect.

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User Guide for the SoundPoint IP 650 Desktop Phone

You can select from various formats for the time and date display. You can also disable the time and date so they do not display on the phone.

To configure the time and date formats:

1. Press .

2. Select Settings > Basic > Preferences > Time & Date.

3. Select from Clock Date, Clock Time (shown below), Clock Order, or

Enable/Disable.

4. Scroll through the options under each of these selections.

5. Press the Select soft key to confirm your choice.

6. Press to return to the idle screen.

Changing the Display Contrast

You may adjust the contrast of the phone display and the idle display separately.

To adjust the contrast on the phone display:

5 - 2

1. Press .

Customizing Your Phone

2. Select Settings > Basic > Contrast.

3. Press the Up or Down soft keys, or the volume keys, to increase or

decrease the display contrast.

4. Press the Ok soft key to accept your changes.

5. Press to return to the idle screen.

To adjust the contrast on the expansion module:

Perform the same steps as above, except press the Up or Down soft keys on the expansion module to change its contrast.

Changing the Backlight Intensity

Backlight intensity on the SoundPoint IP 650 phone has three components:

• Backlight On

• Backlight Idle

• Maximum Intensity

You can modify the Backlight On Intensity and the Backlight Idle Intensity separately. You can choose a high, medium, or low intensity, or turn the backlight off entirely.

When you modify the Maximum Intensity, you are modifying the entire backlight intensity scale. For example, if you decrease the Maximum Intensity, the low, medium, and high values for the Backlight On intensity and the Backlight Idle intensity will decrease proportionally.

If you have attached any expansion modules and you find the backlight levels between them and your phone are incompatible, you can modify the maximum backlight intensity for each unit individually to match all backlights to an overall consistent level. Refer to step 8 below for details.

The backlight automatically turns on with any button, soft key, hookswitch, USB, or telephony activity. After 20 seconds of inactivity, the backlight dims to its idle intensity.

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User Guide for the SoundPoint IP 650 Desktop Phone

To modify the backlight intensity:

1. Press .

2. Select Settings > Basic > Backlight Intensity.

3. Select Backlight On Intensity.

4. Scroll to select high (default), medium, low, or off, and then press the

Select soft key. Press the Save soft key to accept your changes.

5. Select Backlight Idle Intensity.

5 - 4

6. Scroll to select high, medium, low (default), or off, and then press the

Select soft key. Press the Save soft key to accept your changes.

7. Select Maximum Intensity.

8. To increase or decrease the maximum backlight intensity on the phone’s

display, press the Up or Down soft keys.

To increase or decrease the maximum backlight intensity on the expansion module, press the Up or Down soft keys on the expansion module.

The backlight intensities for the On and Idle modes, as well as the backlight intensities between each expansion module and the phone’s screen are shown relative to these values.

9. Press the Ok soft key to accept your changes.

10. Press to return to the idle screen.

Changing the Backlight Timeout

You can change the length of time your phone is idle before the backlight changes to the Backlight Idle Intensity.

To change the backlight timeout:

Customizing Your Phone

1. Press .

2. Select Settings > Basic > Backlight Timeout.

3. From the Backlight Timeout screen, scroll to the timeout you want, then

press the Select soft key.

The default timeout is 40 seconds.

4. Press to return to the idle screen.

Enabling Headset Memory Mode

This feature allows you to answer your phone from your headset if you are using one.

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User Guide for the SoundPoint IP 650 Desktop Phone

For information on headsets that provide Polycom supported electronic hookswitch features for placing, answering, and ending calls, refer to Technical Bulletin 37477 SoundPoint IP Family Headset Compatibility List, available from

http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html

To select a headset that supports electronic hookswitch:

1. Press .

2. Select Settings > Basic > Preferences > Headset > Analog Headset.

3. Scroll to select your headset, and then press the Select soft key.

4. Press to return to the idle screen.

Selecting the Correct Headset for Electronic Hookswitch

This feature allows you to answer your phone from your headset if you are using one.

http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html

To select a headset that supports electronic hookswitch:

1. Press .

2. Select Settings > Basic > Preferences > Headset > Analog Headset.

5 - 6

3. Scroll to select your headset, and then press the Select soft key.

4. Press to return to the idle screen.

Selecting the Ring Type

You can select different ring types to distinguish different lines or phones from each other.

Customizing Your Phone

To change the incoming ring type:

1. Press .

2. Select Settings > Basic > Ring Type.

3. If multiple lines are configured on your phone, scroll to the desired line

and select it.

4. Scroll to select the desired ring type.

To hear the selected ring type, press the Play soft key.

5. Press the Select soft key to change to the selected ring type.

6. Press to return to the idle screen.

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User Guide for the SoundPoint IP 650 Desktop Phone

Note

If you configure your SoundPoint IP 650 phone with a silent ring, press the flashing Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset. If your handset is on hook, the call is routed to the speaker.

Changing the Audible Ringer

The SoundPoint IP 650 phone can play the audible ringer of an incoming call through any of its alerting destinations: the speaker, the handset, the headset (if enabled), or the active destination.

Note

If the Active destination is selected, the audible ringer is played through:

• The speaker, by default.

• The handset, if it is off-hook and the phone is idle.

• The headset, if it is connected and Headset Memory Mode is enabled (refer to

Enabling Headset Memory Mode on page 5-5).

To change the audible ringer:

1. Press .

2. Select Settings > Basic > Preferences > Audible Ringer.

3. Scroll to select the desired ring destination.

4. Press the Select soft key to change to the selected audible ringer.

5. Press to return to the idle screen.

Changing the Language

The SoundPoint IP 650 phone supports many languages.

Choose Speaker, Handset, Headset, or Active as the alerting destination for the audible ringer.

5 - 8

Customizing Your Phone

To change the language:

1. Press .

2. Select Settings > Basic > Preferences > Language.

3. Scroll to highlight the language you want.

You can choose from Chinese, Danish, Dutch, English (Canada), English (United Kingdom), English (United States), French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, and Swedish.

4. Press the Select soft key to change to the highlighted language.

Text that appears on the graphic display will change to the language of your choice.

5. Press to return to the idle screen.

Changing the Graphic Display Background

You can change the picture or design that appears on the graphic display. A default background displays when the phone starts up (shown below). For more information on selections, contact your system administrator.

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User Guide for the SoundPoint IP 650 Desktop Phone

To change the graphic display background:

1. Press .

2. Select Settings > Basic > Preferences > Background.

Note

Under certain circumstances, you may need to make an additional menu selection, Select Background, to actually select the background.

If your system administrator has configured the phone’s idle browser and you want to view the background and not the idle browser, you can turn off the idle browser by doing the following:

• Select Backgr ound > Prioritize Background.

• Select Enable and press the Select soft key.

3. Scroll to highlight the background you want.

When previewing the backgrounds, only the phone’s display is updated. The Expansion Module’s display is updated only when the new background is selected.

5 - 10

4. Press the Select soft key to change to the highlighted background.

5. Press to return to the idle screen.

Polycom IP 650, 650 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Polycom® SoundPoint IP® 650 Phone User Guide

Changes to This Guide

Contents

Getting Started with Your Phone

Features of Your Phone

Before You Use Your Phone

Using the Navigation Keys

Information Status

Registering Your Phone

Using the Polycom Web Configuration Utility

Using the Basic Features of Your Phone

Placing Calls

Answering Calls

Ending Calls

Redialing Numbers

Placing Calls on Hold

Hosting Conference Calls

Setting Up Conference Calls

Managing Conference Calls

Adding Parties to Conference Calls

Joining Conferences

Splitting Conference Calls

Ending Conference Calls

Transferring Calls

Forwarding Calls

Enabling Do Not Disturb

Assigning Speed Dial Keys

Using Voice Mail

Locking and Unlocking the Phone

About Your User Password

Locking and Unlocking Your Phone

Calling and Answering from a Locked Phone

Logging Into Phones

Logging In and Out of a Phone

Placing Calls from Phones that are in the Logged Out State

Using the Advanced Features of Your Phone

Using Multiple Call Appearances

Using Text Messaging

Using Buddy Lists

Updating Your Presence Settings

Managing Buddies

Integrating With Microsoft Live Communications Server 2005

Integrating With Microsoft Lync Server 2010

Recording a Call

Recording Calls

Recording Conferences

Pausing and Resuming Recording

Playing Back a Recorded Call

Browsing Recorded Calls

Playing Back Recorded Calls

Answering a Call While Playing Back Recorded Calls

Broadcasting Messages Using Push-to-Talk and Group Paging

Push-to-Talk Mode

Group Paging Mode

Accessing Features with Your Login Credentials

Updating Your Phone’s Configuration

Restarting Your Phone

Using the SoundPoint IP Backlit Expansion Module

Connecting the SoundPoint IP Backlit Expansion Module

Features of the SoundPoint IP Backlit Expansion Module

Adjusting the Display Contrast

Adjusting the Backlight Intensity

Placing Calls

Answering Calls

Assigning Speed Dial Keys

Using the Busy Lamp Field

Customizing Your Phone

Configuring Basic Settings

Changing the Appearance of the Time and Date

Changing the Display Contrast

Changing the Backlight Intensity

Changing the Backlight Timeout

Enabling Headset Memory Mode

Selecting the Correct Headset for Electronic Hookswitch

Selecting the Ring Type

Changing the Audible Ringer