Polycom IP 650, 650 User Manual
Polycom® SoundPoint IP® 650 Phone User Guide
UC Software 4.0.1 | November 2011 | 1725-12648-001 Rev. F
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held by Polycom, Inc.
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Copyright Notice
Portions of the software contained in this product are:
Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper
Copyright © 1998 by the Massachusetts Institute of Technology
Copyright © 1998-2003 The OpenSSL Project
Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved
Copyright © 1995-2002 Jean-Loup Gailly and Mark Adler
Copyright © 1996-2004, Daniel Stenberg, <daniel@haxx.se>
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DEALINGS IN THE SOFTWARE.
© 2011 Polycom, Inc. All rights reserved.
Polycom, Inc.
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USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
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Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.
#
About This Guide
Thank you for choosing the Polycom® SoundPoint IP 650, a full-duplex,
hands-free SIP desktop phone. This unit provides business telephony features
and functions such as multiple call appearances, call hold, transfer, and
conference over an IP network.
This guide includes overview information that you may find helpful when
you are first learning about your phone, or when you have experience but
need a quick refresher. Be sure to verify with your system administrator that
your network is prepared for configuring your SoundPoint IP 650 phone. As
well, be sure to read the Getting Started with Your Phone and Regulatory
Notices sections in this guide before you set up and use your SoundPoint IP
650 phone. You can also find this information at
http://www.polycom.com/support/voicedocumentation/.
Changes to This Guide
The following sections are new for this edition:
• Using the Polycom Web Configuration Utility on page 1-8.
• Locking and Unlocking Your Phone on page 2-25.
• Logging Into Phones on page 2-27.
• Integrating With Microsoft Lync Server 2010 on page 3-8.
• Broadcasting Messages Using Push-to-Talk and Group Paging on page
3-19.
• Accessing Features with Your Login Credentials on page 3-30.
• Updating Your Phone’s Configuration on page 3-31.
Major updates have occurred to the following sections since the previous
edition:
• Restarting Your Phone on page 3-31.
• Customizing Your Phone now starts on page 5-1.
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User Guide for the SoundPoint IP 650 Desktop Phone
iv
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1
2 Using the Basic Features of Your Phone . . . . . . . . . . . . . . . 2–1
Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii
Features of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Before You Use Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
Using the Navigation Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
Information Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7
Registering Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7
Using the Polycom Web Configuration Utility . . . . . . . . . . . . . . . . . . . . . . 1–8
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Redialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Placing Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
Setting Up Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
Managing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11
Adding Parties to Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13
Joining Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15
Splitting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15
Ending Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18
Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20
Assigning Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21
Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–23
Locking and Unlocking the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24
About Your User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25
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User Guide Polycom SoundPoint IP 450 User Guide 450 Phone
Locking and Unlocking Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25
Calling and Answering from a Locked Phone . . . . . . . . . . . . . . . . . . 2–26
Logging Into Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–27
Logging In and Out of a Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–28
Placing Calls from Phones that are in the Logged Out State . . . . . . 2–30
3 Using the Advanced Features of Your Phone . . . . . . . . . . . 3–1
Using Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Using Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5
Updating Your Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5
Managing Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
Integrating With Microsoft Live Communications Server 2005 . . . . 3–7
Integrating With Microsoft Lync Server 2010 . . . . . . . . . . . . . . . . . . . 3–8
Recording a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
Recording Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13
Pausing and Resuming Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14
Playing Back a Recorded Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15
Browsing Recorded Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16
Playing Back Recorded Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17
Answering a Call While Playing Back Recorded Calls . . . . . . . . . . . 3–18
Broadcasting Messages Using Push-to-Talk and Group Paging . . . . . . 3–19
Push-to-Talk Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20
Group Paging Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–26
Accessing Features with Your Login Credentials . . . . . . . . . . . . . . . . . . . 3–30
Updating Your Phone’s Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–31
Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–31
4 Using the SoundPoint IP Backlit Expansion Module . . . . . . . 4–1
Connecting the SoundPoint IP Backlit Expansion Module . . . . . . . . . . . . 4–2
Features of the SoundPoint IP Backlit Expansion Module . . . . . . . . . . . . 4–3
Adjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
Adjusting the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Assigning Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Using the Busy Lamp Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7
vi
Contents
5 Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
Changing the Appearance of the Time and Date . . . . . . . . . . . . . . . . 5–1
Changing the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Changing the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
Changing the Backlight Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
Enabling Headset Memory Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
Selecting the Correct Headset for Electronic Hookswitch . . . . . . . . . 5–6
Selecting the Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
Changing the Audible Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
Changing the Graphic Display Background . . . . . . . . . . . . . . . . . . . . 5–9
Changing the Soft Key Label Color . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12
Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12
Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12
Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12
Editing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15
Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15
Placing a Call to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16
Searching For a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16
Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17
Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17
Editing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–20
Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21
Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22
Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23
Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25
Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25
Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26
Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27
System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28
6 Troubleshooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . 6–1
Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4
vii
User Guide Polycom SoundPoint IP 450 User Guide 450 Phone
Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6
Productivity Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1
End-User License Agreement for Polycom® Software
viii
Getting Started with Your Phone
This chapter provides basic installation instructions and information for
obtaining the best performance with the Polycom® SoundPoint IP 650 desktop
phone.
The SoundPoint IP 650 provides a powerful, yet flexible IP communications
solution, delivering excellent voice quality. The high-resolution graphic
display supplies content for call information, multiple languages, directory
access, and system status. The SoundPoint IP 650 supports advanced
functionality, including multiple call and flexible line appearances, HTTPS
secure provisioning, simplified configuration, presence, custom ring tones,
local conferencing, applications, and Polycom
When equipped with up to three SoundPoint IP Backlit Expansion Modules,
the SoundPoint IP 650 delivers the advanced call handling capabilities of a
high-performance attendant console.
®
HD™ Voice technology.
1
For the package list and instructions on how to assemble your phone, refer to
the SoundPoint IP 650 Quick Start Guide.
This chapter contains information on:
• Features of Your Phone
• Before You Use Your Phone
• Registering Your Phone
• Using the Polycom Web Configuration Utility
To customize your phone, refer to Customizing Your Phone on page 1-1. To
read about the phone’s basic features, refer to Using the Basic Features of Your
Phone on page 2-1. To read about the phone’s advanced features, refer to
Using the Advanced Features of Your Phone on page 3-1. To add a SoundPoint
IP Expansion Module to your SoundPoint IP 650 phone, refer to Using the
SoundPoint IP Backlit Expansion Module on page 4-1.
If you require additional information or assistance with your new phone,
contact your system administrator.
1 - 1
User Guide for the SoundPoint IP 650 Desktop Phone
Features of Your Phone
The features of your SoundPoint IP 650 phone are:
Item Description
1 Message Waiting Indicator Alert for voice and text (instant) messages.
2 Arrow Keys
Scroll through displayed information.
Select a field of displayed data.
Delete displayed data.
1 - 2
Getting Started with Your Phone
Item Description
3 Feature Keys:
Allow you to quickly access important features
with a single press.
4 Microphone Mute Mutes audio transmission locally during calls
and conferences.
5
Headset
6
Speakerphone
Allows you to place and receive calls through
an optionally connected headset.
Allows for hands-free communication during
calls.
7 Hands-free Microphone Picks up audio during hands-free calls. Place
your phone on a hard, flat surface for best
results.
8 Volume Keys Adjusts the volume of the handset, headset,
speaker, and ringer.
9 Dial Pad Provides the 10 digits, the alphabetic
characters, and special characters available in
context-sensitive applications.
10
Holds an active call or resumes a held call.
Hold
11 Speaker For ringer and hands-free audio outp ut.
12 Soft Keys These keys are automatically labeled to identify
their context-sensitive functions.
1 - 3
User Guide for the SoundPoint IP 650 Desktop Phone
Item Description
13 Color Graphic Display Shows the user interface of the phone. For
14 Line/Speed Dial Key Use these keys to activate up to six lines or
15 Line Indicators Individual multi-color LEDs display the dynamic
more infomration, refer to Information Status on
page 1-7.
Associated line icons are described in the
following table.
speed dials that can be assigned to your
phone.
call state and remote user status (busy lamp
field (BLF) and presence). The mapping is:
• Solid green—An active call is in progress.
• Fast flashing green—There is an incoming
(ringing) call.
• Flashing green—The call is held by the
other party.
• Flashing red—Th e call is on hold.
• Solid red—The line is busy remotely
(shared lines)
16 Hookswitch
1 - 4
Getting Started with Your Phone
Icons associated with the line keys appear on the graphic display and
represent:
Icon Description
Registered line (solid)
Registered shared line
Unregistered line (outline)
Voice mail/Text messages
Speed dial
Ringing
Call in progress with HD Voice
Call in progress
Call Forward
Held/On Hold Line
Do Not Disturb
Conference
Presence/Busy Lamp Field (BLF)
1 - 5
User Guide for the SoundPoint IP 650 Desktop Phone
Before You Use Your Phone
This section includes information on how to navigate the phone’s menus, how
to enter data, and how to read the phone’s information status bar.
Note
The background and key colors that appears on your SoundPoint IP 650 phone
may differ from what appears in this user guide.
Using the Navigation Keys
To navigate menus and enter data, use these tips:
Note
After 20 seconds of inactivity, the menu system automatically exits to the idle
screen unless an edit session is in progress.
If you want to... Then do this...
Enter the main menu Press
Exit a menu to the idle screen Press
Exit a directory to the idle
screen
Return to the previous menu Press or the Back soft key
Scroll through lists and
menus
Press
Press/Hold or
1 - 6
Scroll through pages Press * to Page Up and # to Page Down.
Select a menu Item Highlight the item and press or
Press the dial pad key that corresponds to the
number menu list (Press 2 for the second menu
item)
View additional soft keys Press the More soft key
Enter numbers Press the dial pad key with the corresponding
number.
Enter text Press the dial pad keys one or more times.
To enter ‘A’, press <1> once.
To enter ‘C’, press <1> three times quickly.
Enter lower or upper case
characters, or numbers.
Press the 1/A/a soft key one or more times to
select upper/lower case alphanumeric mode or
numeric mode (visible in the status bar). Then
use the dial pad to enter numbers or text as you
normally would.
Getting Started with Your Phone
If you want to... Then do this...
Enter special characters Press *, #, <1>, <0> one or more times quickly in
alphanumeric mode.
Press * or # once or twice quickly in numeric
mode.
T o enter a space, press <0> three times quickly in
alpha mode.
Enter an IP address or URL Press a dial pad key once for numbers and one to
four more times quickly for letters.
Change the character set Press the Encoding soft key to select the
character set (shown in the title bar) for the text
being entered.
Information Status
Delete characters you
entered
Toggle to enable or disable
fields
Enable or disable menu items Press
Press
Toggle
The top line of the screen (or graphic display) shows status information. It
scrolls vertically if there is more than one message. The information bar also
shows items such as time and date, do not disturb (shown below), and missed
calls.
Registering Your Phone
Generally, your phone will be deployed with multiple other phones. In this
case, your system administrator will configure the phone parameters
beforehand, so that once it is set up, it will be registered and ready to use.
1 - 7
User Guide for the SoundPoint IP 650 Desktop Phone
If your phone is not part of a large deployment, it may not be registered after
you set it up. Before you use your phone, you or your system administrator
will have to register it.
For detailed information on how to register your phone after you install it,
refer to Quick Tip 44011 Registering Standalone SoundPoint IP, SoundStation IP,
and Polycom VVX Phones, available from
http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_T
echnical_Bulletins_pub.html .
Using the Polycom Web Configuration Utility
This user guide explains how to update phone settings from your phone, using
your phone’s menu system. If you want, you can update these settings
remotely with the Polycom Web Configuration Utility.
The phone’s Web Configuration Utility enables you to view and configure
phone behavior from a computer using any compatible Web browser. The
utility provides a browser-friendly view of your phone’s current settings.
Using the utility, you can perform the same updates from your computer that
you can perform using your phone’s menu system.
Note
You can access the utility using any compatible Web browser. Before you
begin, you’ll need to know the IP address of your phone, and the user name
and password login credentials of the phone user or the phone administrator.
For detailed information on accessing, navigating, and using the utility, see the
Polycom Web Configuration Utility User Guide, available from the Technical
Bulletins Support page
To access the Web Configuration Utility for your phone:
1 Launch the compatible Web browser from a computer on the same
network as your phone. The supported browsers are:
— Microsoft Internet Explorer (version 7.0 and higher)
— Mozilla Firefox (version 3.0.X and higher)
— Apple Safari (version 5 and higher)
— Google Chrome
2 In the Address Bar of your Web Browser, enter the IP address of your
phone.
The IP address is four sets of numbers separated by periods. For example,
if your phone’s IP address is 123.22.3.4, enter 123.22.3.4 in the address bar.
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3Press the Enter key.
Getting Started with Your Phone
4 From the Web Configuration Utility login screen, select User, and then
enter the User password.
Note
The factory default password for a User is 123.
5Click Submit.
The Web Configuration Utility Home screen is displayed.
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User Guide for the SoundPoint IP 650 Desktop Phone
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Using the Basic Features of Your Phone
Your Polycom® SoundPoint IP 650 desktop phone is designed to be used like
a regular phone on a public switched telephone network (PSTN). You call
place a call, transfer a call to someone else, or conduct a conference call.
At any time, at most one active call may be in progress on your phone. The
active call is the one that has audio associated with it. There may be multiple
other calls on hold in an “Incoming call” or “Ringing” state.
This chapter provides basic operating instructions for the SoundPoint IP 650
phone. The topics include:
2
• Placing Calls
• Answering Calls
• Ending Calls
• Redialing Numbers
• Placing Calls on Hold
• Hosting Conference Calls
• Transferring Calls
• Forwarding Calls
• Enabling Do Not Disturb
• Assigning Speed Dial Keys
• Using Voice Mail
• Locking and Unlocking the Phone
• Logging Into Phones
2 - 1
User Guide for the SoundPoint IP 650 Desktop Phone
To customize your phone, refer to Customizing Your Phone on page 5-1. To
read about the phone’s advanced features, refer to Using the Advanced
Features of Your Phone on page 3-1. To add a SoundPoint IP Expansion
Module to your SoundPoint IP 650 phone, refer to Using the SoundPoint IP
Backlit Expansion Module on page 4-1.
If you require additional information or assistance with your new phone,
contact your system administrator.
Placing Calls
You can place a call using your SoundPoint IP 650 phone over the handset,
speakerphone, or headset.
You can dial the number first, and then choose the method you will use to
speak to the other party.
You can also search the call lists, the local contact directory or the corporate
directory and dial from the search results page. For more information, refer to
Managing Call Lists on page 5-12 and Managing Contacts on page 5-17.
You can place a call from your buddy list or privacy list if enabled. For more
information on buddy and privacy lists, see Calling Your Buddies on page
3-59.
During a call, you can alternate between Speakerphone Hands-Free, Headset,
or Handset modes by pressing the or keys, or picking up the
handset.
The name of the called party is displayed in the active window on the call
screen. If it is too long to fit on the screen, you can press
horizontally to view the full name.
The duration of calls is visible on the call screen. In the figure below, the call to
Greg Slowski has lasted 30 seconds so far.
and to scroll
2 - 2
To place a call using the handset:
>>
Do the following steps in any order:
— Pick up the handset.
— Dial the number using the dial pad.
Using the Basic Features of Your Phone
Note
Note
Y ou can also dial using the SIP URL or IP address. To obtain the IP address of your
phone, press the Menu key, and then select Status > Platform > Phone. The IP
address is listed together with other phone information. The maximum URL or IP
address length is 32 characters. For example, 10.3.0.42, sip:jane@polycom.com .
Press the URL soft key and enter the URL or IP address. Use * for “.” and # for “@”.
Then press the Send soft key to complete the call.
Your phone may not support SIP URL or IP address dialing. Contact your system
administrator.
To place a call using Hands-Free Speakerphone mode:
If “Handsfree mode disabled” appears on the graphic display after you press the
speakerphone key
your phone.
>>
Do one of the following:
, your system administrator has disabled the speakerphone on
— With the handset on-hook, press , , or the
New Call soft key to obtain a dial tone.
Dial the number using the dial pad.
— With the handset on-hook, dial the number using the dial pad.
Press , , or the Dial soft key.
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User Guide for the SoundPoint IP 650 Desktop Phone
To place a call using the headset:
>>
Do one of the following:
— With the optional headset connected, press or the
New Call soft key to obtain dial tone.
Press .
Dial the desired number using the dial pad.
— With the optional headset connected, dial the desired number using
the dial pad.
Press .
Note
Answering Calls
If you frequently use a headset, and would like to make it the default call path, refer
to Enabling Headset Memory Mode on page 5-5.
When you receive an incoming call, the phone rings (if enabled) and shows the
identification of the caller on the display. If a caller’s name is too long to fit on
the screen, such as Alexander Smith-Harrington’s below, it will automatically
scroll horizontally across the display.
When you are not in another call, you can answer a call using the handset, the
speakerphone, or the headset(if enabled).
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The steps for answering an incoming call when you are in another call are
different if your phone is configured for:
• A single Line Key per line
• Multiple Line Keys per line
Using the Basic Features of Your Phone
Note
If your phone is configured with multiple call appearances, refer to Using
Multiple Call Appearances on page 3-1 for instructions on how to answer a
call.
Y ou can ignore incoming calls by pressing the Reject soft key (for private lines), the
Silence soft key (for shared lines), or the Do Not Disturb key . Do Not Disturb mode
stays active when the call ends and remains active until you press the Do Not
Disturb key again.
You can forward incoming calls by pressing the Forward soft key. For more
information, refer to Dynamic Forwarding on page 2-20.
When your phone is configured with a silent ring, press the ringing Line key or the
Answer soft key to answer the call. By default, if your handset is off-hook, the call is
routed to it. If your handset is on-hook, the call is routed to the speaker.
Answering When Not in Another Call
In all cases, the active call will appear on the graphic display showing call
duration and destination.
To answer a call using the handset:
>>
Pick up the handset.
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User Guide for the SoundPoint IP 650 Desktop Phone
To answer a call using the Hands-Free Speakerphone:
Note
If “Handsfree mode disabled” appears on the graphic display after you press the
speakerphone key
your phone.
>>
Do one of the following:
, your system administrator has disabled the speakerphone on
— Press .
— With the handset on-hook, press (next to the
flashing green status indicator).
— Press the Answer soft key.
To answer a call using the headset:
>>
Press .
If Headset Memory Mode is activated, press or the
Answer soft key.
Answering When in Another Call
If you have an active call, and an incoming call arrives:
• Regardless of line configuration:
— You may hear a call waiting tone.
The line with the incoming call will display the incoming call icon.
— Press or the Hold soft key to put the original call on hold.
The incoming call will be displayed at the top of the call screen and the
phone will ring.
Press the Answer soft key or the flashing green line key to answer the
call.
• If your phone is configured for a single Line Key per phone line:
— The incoming call will be shown in the call list below the active call.
— Scroll down to the incoming call, and press the Answer soft key or the
line key to answer it.
• If your phone is configured for a multiple Line Key per phone line:
— The line key below the active call will flash green to signal the
incoming call.
To see information about the caller, hold down the flashing line key
for at least two seconds.
2 - 6
Ending Calls
Using the Basic Features of Your Phone
— To answer the call, press the line key.
If you hold the line key, you can bring up the caller’s information and
press the Answer soft key to answer the call.
To end a call:
>>
Do one of the following:
— Press the End Call soft key.
— Replace the handset, if you are using it.
— If you are using a headset, press .
— If your are using the speakerphone, press .
— Press the of the active call (if enabled by your system
administrator).
Redialing Numbers
To redial the last call placed from your phone:
>>
To redial an older previously placed call, refer to Managing Call Lists on page
5-12.
Press .
A call to your most recently dialed number is attempted.
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User Guide for the SoundPoint IP 650 Desktop Phone
Placing Calls on Hold
During a call, press or the Hold soft key. The hold icon will display on
the line key label.
Press again or the Resume soft key to retrieve the call. The registered
line icon appears as the line indicator.
Note
The Hold feature typically generates music or a beeping tone. Therefore, avoid
putting a conference call on hold. Use the mute button instead.
Multiple Calls on Hold
If multiple calls are on hold on a single Line Key, use and to switch
between the calls, and then press the Resume soft key to retrieve the desired
call.
If more than two calls are on hold on a single Line Key, an indication appears
on the graphic display, for example “2/3”, indicating that this is the second
call out of three calls.
If calls are on hold on more than one Line Key, you can view the details of the
calls on any Line Key by pressing and holding the Line Key for more than two
seconds. If a Line Key is depressed for less than one second, the first call on
hold on that Line Key will be retrieved.
2 - 8
Hosting Conference Calls
You can create a conference with other parties using the phone’s local
conference feature. You can create a conference at any time between an active
call and a call on hold (on the same or another line) by pressing the Join soft
key. The conference management feature allows you to view all parties in a
conference call. From the Manage Conference page, you can add, hold,
remove, and mute specific conference parties.
Using the Basic Features of Your Phone
Note
The conference management feature is an optional feature and may not be
supported on your particular system. For more information, contact your system
administrator.
This section provides the following step-by-step instructions:
• Setting Up Conference Calls
• Managing Conference Calls
• Adding Parties to Conference Calls
• Joining Conferences
• Splitting Conference Calls
• Ending Conference Calls
Setting Up Conference Calls
To set up a conference call:
1. Call the first party.
Note
You can either dial the phone number directly or search for the number in the
Contact Directory or Call Lists. For more information, refer to Placing Calls on page
2-2, Searching for Contacts on page 5-23, or Managing Call Lists on page 5-12.
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User Guide for the SoundPoint IP 650 Desktop Phone
2. Press or the Confrnc soft key to create a new call.
The active call is placed on hold.
Note
Note
If configured for single key-press conferences, all conference participants hear the
dial tone and ringback when the conference host places a call to a new party.
3. Call the second party.
4. When the second party answers, press or the Confrnc soft
key again to join all parties in the conference.
If configured for single key-press conferences, you do not need to press the
Confrnc soft key again.
5. Press or the Confrnc soft key to add another party to the
conference.
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The first and second party are put on hold.
6. Call the third party.
7. After the third party answers, press or the press the More
soft key followed by the Confrnc soft key to join all parties in the
conference.
A conference similar to this one will now exist.
8. Repeat steps 5 to 7 until you have added all intended parties.
Managing Conference Calls
You are currently in a conference call.A screen like the one below is shown on
your phone.
Using the Basic Features of Your Phone
To manage a conference call:
1. Press the Manage soft key.
The Manage Conference page appears.
Press the More soft key to see the Remove, Info, and Exit soft keys.
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User Guide for the SoundPoint IP 650 Desktop Phone
2. Do one of the following:
— To add a new party, press the Add soft key.
Call another party as you would using or the Confrnc
soft key (outside the conference management feature). The other
parties are put on hold.
After the new party answers, press again to join all
parties in the conference.
Note
The Add soft key appears only if you can add more parties to the conference call.
Your system administrator determines the maximum number of conference
participants. The default number is three. For more information, contact your
system administrator
— To mute a party, select the party, then press the Far Mute soft key.
The muted party can hear all parties, but no party can hear the muted
party.
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If you press instead of the Far Mute soft key, all other parties can
hear each other, but they cannot hear you.
Press the UnMute soft key to un-mute the party.
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