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IP 600 SIP
User Manual
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User Manual 2
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Polycom IP 600 SIP User Manual

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User Guide SoundPoint® IP 600 SIP 1.4.x
SoundPoint
®
IP 600 SIP
U S E R G U I D E
Page 2
Contents
Introduction ............................................... 1
Parts List ................................................... 1
Installing SoundPoint® IP 600 SIP .................. 2
Connecting Network and Power Source .............................2
Connecting the Handset and Optional Headset...................3
Attaching the Base...........................................................3
Features .................................................... 4
Key Descriptions ......................................... 5
Using SoundPoint® IP 600 SIP ....................... 6
Placing a Call .................................................................6
Answering a Call............................................................. 7
Call Hold........................................................................ 7
Microphone Mute ............................................................ 7
General Key Use .............................................................8
Local Conferencing .......................................................... 8
Transferring a Call...........................................................8
Call Timer.......................................................................8
Ending a Call..................................................................9
Redial ............................................................................9
Call Forwarding ..............................................................9
Volume Adjustment...........................................................9
Do Not Disturb ................................................................ 9
Time and Date...............................................................10
Headset Memory Mode.................................................. 10
Display Contrast ............................................................10
Ring Type .....................................................................10
Call Lists ....................................................................... 11
Contact Directory .......................................................... 11
Speed Dial....................................................................12
Multiple Lines ................................................................ 13
Multiple Call Appearances .............................................13
Shared Lines .................................................................14
Page 3
VoiceMail and Voice and Text Messaging......................... 14
Distinctive Ringing / Call Treatment .................................15
Presence / Status / Buddy Lists........................................16
Instant Messaging.......................................................... 17
Multilingual Support (Localization) ...................................17
Phone Reboot................................................................ 17
Troubleshooting ........................................ 18
Safety and Compliance............................... 19
Part 15 Rules................................................................. 19
Class B Digital Device or Peripheral.................................19
Modications ................................................................ 20
Installation Instructions.................................................... 20
Plug Acts as Disconnect Device .......................................20
Industry Canada (IC)...................................................... 20
CE & VCCI Mark...........................................................20
Polycom Limited Warranty
and Limitation Liability .............................. 20
Exclusions ................................................ 21
Warranty Exclusive.................................... 22
Service Agreements................................... 21
Limitations of Liability ............................... 22
Disclaimer................................................ 22
Governing Law ......................................... 22
Copyright Notice ....................................... 22
Page 4
Introduction
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Directories
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Redial
Thank you for choosing SoundPoint® IP 600 SIP, a full-duplex, handsfree tele­phone running the industry standard Ses­sion Initiation Protocol (SIP). This unit provides business telephony features and functions such as Multiple Call Appear­ances, Call Hold, Transfer, and Confer­ence over an IP network. In this User Guide, you will nd everything you need to quickly set up your new telephone.
Parts List
The following items are included in your SoundPoint® IP 600 SIP package. Check this list before installation to ensure that
Polycom SoundPoint® IP 600 SIP
Be sure to verify with your System Ad­ministrator that your network is prepared for conguring your SoundPoint® IP 600 SIP telephone or consult the Administra- tor Guide SoundPoint® IP SIP for more information. As well, be sure to read the Parts List, and the Safety Notices section in this guide before you set up and use the SoundPoint® IP 600 SIP telephone.
you have received each item. If you are missing any items, please contact your SoundPoint® IP 600 SIP reseller.
Power Adapter
(specication varies according to country)
Handset & Handset Cord
Network Cable
Telephone Base
Quick Start Guide
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Installing SoundPoint® IP 600 SIP
This section provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP® 600 SIP telephone. If you require additional information or assistance with
The SoundPoint® IP 600 SIP User Guide includes regulatory compliance infor­mation that your System Administrator should review and can also be found at
http://www.polycom.com. your new telephone, please contact your System Administrator.
Connecting Network and Power Source
AC Power Option
Connect the supplied Network cable
between the LAN jack on the telephone and the LAN port on the wall or hub/switch device port. Connect the DC plug on the AC wall adapter to the DC jack marked on the telephone.
In-Line Power Option
If the telephone is connected to a compatible
Ethernet switch that can provide in-line power, the telephone will use that power option. Simply plug the supplied Net­work cable between the LAN jack on the telephone and an available Power and Data port on the In-Line Power switch.
Cisco™ Catalyst™ In-Line Power Switch
IEEE 802.3af compliant In-Line Power switch
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(Optional)
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Connecting the Handset and Optional Headset
1. Connect the short, straight end of the telephone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the telephone.
2. Connect the headset (optional accessory) to the headset jack on the back of the telephone.
For a list of compatible headsets, go to: http://eknowledge.polycom.com and follow the “Knowledge base” link.
(Optional)
Attaching the Base
1. Place all cords in the recessed area above the modular jacks as shown.
2. Align the two protrusions on the bracket with their corresponding holes in the telephone and snap them together to lock the base to the telephone.
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Features
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Line Indicators Individual multi-color LEDs display a dynamic call state.
Line/Speed Dial Keys
Use these keys to activate up to six lines or speed dials that can be assigned to your telephone.
Feature Keys
Access important features using these keys.
Dial Pad
These 12 keys provide the 10 digits, alphabetic, and special characters available in context sensitive applications.
Hold
Volume / Display Adjustment Keys
Use these to adjust the volume of the handset, headset, speaker, and ringer, as well as the display contrast.
Display Control
Keys
Use the arrow keys
to scroll through the displayed information.
Soft Keys
The screen will display labels for these keys, to identify their context­sensitive functions.
Headset
Microphone Mute
Speakerphone
Hookswitch
Speaker
For ringer and handsfree audio output.
Indicator
This will alert you to incoming calls, new messages, and other events.
Graphic Display
Shows information
This works best when the telephone is placed on a hard, at surface.
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Handsfree Microphone
about calls, messages, soft keys, time, date, and other relevant data.
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Key Descriptions
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Feature Key Description
Allows for handsfree communication during calls.
Mutes audio transmission locally during calls.
Allows users to place and receive calls through an optionally con­nected headset.
Line or Speed Dial keys with LED indicators.
Access to local directories and call lists.
Access to special services (future implementation).
Allows setup of a 3-way local conference.
Transfer of current call to third party.
Dials last connected party from the telephone.
Dial Pad
Places current active call in Hold state.
Cancels ringing and directs incoming calls to your Voice Mail (if supported).
Place/receive text and voice messages.
Access local and server features.
Select and Delete controls for options and text within local menus.
Scrolling of lists and control of text/number entry on display.
Soft keys to select from various context-sensitive options.
Volume keys to adjusts audio and ringer volume.
General dialing and alphanumeric entry (incl. special characters).
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Using SoundPoint® IP 600 SIP
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Placing a Call
Using the Handset:
1. To obtain dial tone, pick up the handset.
2. Dial the desired number.
OR
Dial by SIP URL/IP address†:
• After obtaining dial tone, press Name
• Enter URL or IP (press * for “.” and # for “@”)
• Press Send to complete the call.
Using Handsfree Speakerphone Mode:
1. With the handset on-hook, press any assigned line key,
2. Dial the desired number.
OR
Dial by SIP URL or IP address† as above.
Using the Headset:
1. With the optional headset connected, press any assigned line key, obtain dial tone.
2. Dial the desired number.
OR
Dial by SIP URL or IP address† as above.
Users also have the option to dial directly from the dial pad without rst getting dialtone. Simply enter the number then lift the handset or press the Dial soft key or press the
In all cases, the active call will appear on the dis­play showing call duration and destination.
, or NewCall to obtain dial tone.
, or NewCall to
or
keys.
During a call, users can alternate
between handset, headset, or
handsfree modes by pressing the
or
keys.
See also Headset Memory Mode.
†Examples: 10.3.0.42
joe@205.173.1.24
sip: jane@polycom.com
To obtain the IP address of your telephone,
press
followed by System Status and
General. The IP address is listed together
with other network information.
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Answering a Call
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Using the Handset:
Pick up the handset.
Using Handsfree Speakerphone Mode:
Press
, or with the handset on hook press the line
key with the active indicator, or the Answer soft
key.
Using the Headset:
Press
to answer the call through an
optionally connected headset.
In all cases, the active call will appear on the display showing call duration and destination.
If there is an active call when a new incoming call is received, pressing the
Pressing Answer will answer the call in the previously connected mode.
Answer soft key places the active call on hold to answer the new call.
Call Hold
During a call, press
or the Hold soft
key. The call will be placed on hold and this will be indicated on the display. The remote party will see a held call state on their display. Press
again or the Resume soft
key to retrieve the call.
If multiple calls are on hold, use the line keys on the left of the display to select a line then the arrow keys to select a call then press the Resume soft key to retrieve the call.
Incoming calls may be ignored by pressing the Reject soft key or during ringing.
Microphone Mute
During a call, press up to indicate that the other party (parties) cannot hear you.
To turn off Microphone Mute, press again.
. The
key lights
Microphone Mute applies to all modes: handset, headset, and handsfree. You can still hear all other parties while Mute is enabled.
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General Key Use
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To navigate through menus and to enter data, these are useful tips:
1. Use
2. When menus have submenus, use
3. The
and
to scroll through lists.
In some lists the
and
keys can be used as “Page Up” and “Page Down”.
and
to move one level down or
one level back up.
key can be pressed to
quickly exit from any menu.
4. The
key can be pressed to
quickly exit from any directory.
5. To enter text using the dialpad, press the number keys one or more times For example, for ‘A’ press ‘2’ and for ‘C’ press ‘222’. When in text entry mode the display title will show whether keys will generate numbers (1), upper-case (A) or lower-case (a) characters and the 1/A/a soft key can change this.
Local Conferencing
A conference may be created with two other parties using the telephone’s local conferenc­ing feature.
1. Place a call to the rst party.
2. Press
or the Confrnc soft key
to obtain a new line (the active call is placed on hold).
Transferring a Call
1. During a call, press
the Trnsfer soft key (the active call is placed on hold).
2. Dial the number to which you want to transfer the call.
3. Call may be transferred without consultation by immediately pressing
or
or the Trnsfer soft key again
(“Blind Transfer”),
Call Timer
Call progress on an active call is moni­tored through a local call timer. This is visible within the active call window on the display.
Ending the call on the conference originator’s telephone will termi­nate the conference.
3. Dial the telephone number of the second party.
4. When the second party answers, press
or the Confrnc soft key again
to join all parties in the conference.
OR
Press
or the Trnsfer soft
key again after consulting with the new party (“Consultative Trans­fer”).
Transfer may be cancelled during prog­ress by pressing the End Call soft key.
Press Resume to return to the active call.
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Ending a Call
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Press the line key or the EndCall soft key.
OR
Redial
Press from your telephone.
to dial the last call placed
Call Forwarding
Calls may be Forwarded (Diverted) to another extension as follows:
1. Press the Forward soft key from the
telephone’s idle display.
2. (Optional) If multiple lines are in use, select which line to forward.
3. Select Contact: and press the Edit soft key to enter a number or URL to forward all future calls to.
4. Press the Forward soft key to conrm Call Forwarding.
Idle display returns with a moving arrow on the line label to conrm Call Forwarding enabled.
Replace the handset, or press Handsfree Mode, or
if in Headset
if in
Mode.
To redial another previously dialled number, press
and select Placed
Calls to scroll through the list.
To turn call forwarding off:
1. Press the Forward soft key from the
telephone’s idle display.
2. (Optional) If multiple lines are in use, select which line to disable Call Forward.
3. Press the Disable soft key.
Idle display returns and the line indicator now displays the regular icon.
Volume Adjustment
Press the volume keys to adjust receiver volume during a call. Pressing these keys in idle state adjusts the ringer volume.
Do Not Disturb
Press from ringing on incoming calls. A ashing icon and text on the display indicates that Do Not Disturb is on.
Calls received while Do Not Disturb is enabled are logged in the Missed Call list.
To turn off Do Not Disturb, press again.
to prevent the telephone
To conform to regulatory requirements, hand-
set and headset volume will return to a preset
level after each call. Handsfree volume set-
tings will be maintained across calls.
(Optional) If multiple lines are in use, Do Not Disturb can be set on a line-by-line basis. Contact your System Administra­tor for further details. When Do Not Disturb is enabled for a particular line, this is indicated by a ashing “ X ” beside
the line indicator on the display.
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Time and Date is clearly displayed on the SoundPoint® IP 600 SIP telephone. (Accu­racy is maintained through server control.) Contact your System Administrator if either time or date is incorrect. Users have control over the format of the display. Select a format which is right for you as follows:
1. Press
.
Headset Memory Mode
As an option, the headset can be permanent­ly enabled to place and receive calls from any audio keys on the telephone - especially useful for regular headset users. To do this:
1. Press
.
2. Select Settings followed by Headset Memory.
3. Use the up or down arrows and Select soft key to enable Headset Memory Mode.
Display Contrast
To adjust the contrast on the display to a comfortable level:
1. Press lowed by Contrast.
2. Pressing the Up or Down soft keys or volume keys will increase or decrease the display contrast.
. Select Settings fol-
2. Select Settings followed by Clock.
3. Select from Clock Date or Clock Time or Clock Order.
4. Scroll through the options via the up and down arrow keys.
5. Press Select to conrm and to return directly to the idle display.
4. Press
to return to the
main menu.
Subsequent calls to or from this tele­phone using the headset will cause the headset key to ash. Pressing the line keys or the Answer soft key to receive a call will now connect to the user’s head­set automatically.
Repeat steps 1-3 and select Disable to turn Headset Memory Mode off.
3. Press the Ok or Cancel soft keys to ac-
cept or reject changes.
4. Press
or the Exit soft key to
return to the idle display.
Ring Type
Many ring types are available. Users can select different rings to distinguish between lines (on a multiple line congured tele­phone) or to have a different ring from their neighbor’s telephone.
To change the incoming ring to a desired sound:
1. Press
. Select Settings fol-
lowed by Ring Type.
2. (Optional) If multiple lines are used, rst select which line to change.
3. Using the arrow keys, highlight the
desired ring type. Press the Play soft key to hear the selected ring type.
4. Press Select to change to the se-
lected ring type.
5. Press
or the Exit soft key
to return to the idle display.
See also Distinctive Ringing / Call Treatment.
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Call Lists
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A local list of calls missed, received, and placed is maintained by the telephone (up to
100 for each). Press Received, or Placed Calls as desired. Call information will be displayed. From this screen:
1. Choose Edit to amend the dial string if
necessary.
2. Choose Dial to return the call.
3. Choose Exit to return to the previous
menu.
followed by Missed,
For additional choices, press More fol­lowed by:
4. Info to view information about the
call.
5. Save to store the contact to the
Contact Directory.
6. Clear to delete the call from the list.
Press More and Exit soft keys to return to the idle display.
To quickly view respective call lists
from the idle display:
Press
Press
Press
for Placed Calls.
for Received Calls.
for Missed Calls.
Contact Directory
In addition to a directory of missed, placed,
or received calls, the telephone can store a
local directory of 500 or more contacts*.
Users can add, delete, edit, dial, search,
or instant-message any contact in this list
through just a few key strokes.
To add or edit a contact:
1. Press
and select Contact
Directory.
2. Press Add to enter another contact into
the telephone’s database or highlight an existing entry then press Edit.
3. Enter rst and/or last name from the
keypad. Press the 1/A/a soft key to select between numeric and upper/ lower case alphanumeric modes. Press the Encoding soft key to access special characters in other languages if necessary.
4. Enter the Contact number. This is a required eld and it must be unique i.e. not already in the directory.
*Limit depends on Server conguration. Contact your System Administrator for full details.
5. Speed Dial Index, Ring Type and Divert Contact may be left blank.
6. Use
and
to switch between Enabled and Disabled settings for the last four elds.
7. Press Save to conrm or Cancel to abandon the changes then press Exit to return to the idle display.
To search for a particular contact:
1. Press More and then Search from the Contact Directory menu.
2. Using the dial pad, enter the rst few characters for First or Last names.
3. Press Search to search for contacts.
4. Successful matches can be dialed from the resulting screen.
Contact Directory continues on the next page.
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To send a text message to a contact from the Contact Directory menu:
1. Press the More soft key and then press InstMsg.
Speed Dial
2. See Voicemail and Voice and Text Messaging for
further details.
Pre-assigned numbers can be associated with line keys for rapid automated dialing. Speed Dial entries are consecutively placed next to assigned line keys on the telephone.
Example: To assign Jane to a Speed Dial key:
1. Press
and select Contact
Directory.
2. Press the Add soft key to enter Jane’s
contact details (see previous section) or highlight Jane’s existing directory entry and press Edit.
3. Enter Speed Dial Index as “1”. This assigns Jane to the rst available line key on the display.
4. Press Save to conrm or Cancel to abandon the change then press Exit to return to the idle display.
Idle display is now as shown:
On a default conguration of the telephone, there could be up to ve line keys available for speed dial.
To quickly view a complete list of assigned
speed dial entries, press
from the idle
display. Dial directly from a selected
number.
An additional speed dial key for Joe can be added to the previous example as follows:
5. Repeat steps 1 and 2 for Joe’s con­tact details.
6. Enter Speed Dial Index as “2”.
7. Press Save to conrm or Cancel to
abandon the change then press Exit to return to the idle display.
Idle display is now as shown:
To dial a number assigned to a Line Key, simply press the line key directly opposite the number on the display.
To remove a Speed Dial entry:
1. Press
and select Contact
Directory.
2. Scroll to the desired entry and press
Edit.
3. Delete the Speed Dial Index number using the
then
keys.
4. Press Save and Exit to return to the idle display.
The Speed Dial for that contact is removed.
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Page 16
Multiple Lines
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SoundPoint® IP 600 SIP can support up to six lines, each associated with its own line key. Lines can be congured for local Directory Numbers (DNs), such as your main extension and private or shared lines or for Speed Dial shortcuts for outbound dialing.
Typically, the top-most line key is reserved for the principle directory number of the telephone. Depending on how your telephone is congured, the display could resemble one of the displays shown:
Multiple Call Appearances
Each line congured on the telephone can have two call appearances. This is useful if there is an active call and an incoming call arrives on the same line. In the example shown, exten­sion 2077 is in an outbound call with 2055. The second diagram shows an incoming call from John Brown. Soft key labels are updated on the display to enable the user to:
1. Answer this second incoming call. The
rst call is automatically placed on Hold.
2. Reject the second incoming call.
3. Forward the second incoming call to
another extension.
Answering the incoming call places the origi­nal on Hold and refreshes the soft key labels as indicated (last illustration).
A user can also place another outbound call on the same rst line. Press Hold during the rst call and press NewCall to obtain dial tone for a second call.
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Page 17
Shared Lines
Del
Sel
Del
Sel
Menu
Messages
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Menu
Messages
The telephone supports shared lines**. A shared line is indicated by a different line icon. In the diagram, the rst line is private and the second line is shared. If two telephones share a line, an incoming call to that number will cause both telephones to ring. The call can be answered on either telephone but not both.
If a shared line is in use on one of the tele­phones, it cannot be used on the other one. The shared line icon changes to a moving icon and the line LED turns red when the line is in use remotely.
Calls on shared lines can be transferred, put on hold, or added to a conference.
Voicemail and Voice and Text Messaging
Users can send and receive both Voice* and Text messages on the telephone. Received messages will be indicated by a ashing Message Waiting Indicator LED on the front of the telephone and optionally a visual notication on the display.
Individual line indicators reect voice or text messages left on that line (useful if multiple lines are in use).
A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center.
SIP Instant (Text) Messaging is supported in real-time. Users can send and receive text messages using their telephones.
To read text messages:
1. Press
Messages,
OR
Press the InstMsg soft key to read a
message just received.
and select Instant
**
Shared lines are an optional feature
congured on the server and may not
be supported on your particular system.
Contact your System Administrator to
nd out.
2. (Optional) If multiple lines are in use, select from which line mes­sages are to be retrieved.
3. Messages appear rst to last in sent order.
4. Press the Next or Prev soft keys to cycle through messages in order.
5. Press the More soft key to access the Delete, Reply and New options.
To send a text message:
1. Press
2. Select Instant Messages.
3. (Optional) If multiple lines are in use, rst select from which line to send a message.
4. Press the More soft key then New.
5. Enter the desired extension or SIP URL. Press the 1/A/a soft key to alternate between numeric and upper/lower case alphanumeric modes.
Voicemail and Voice and Text Messag­ing continues on the next page.
14
.
Page 18
6. Press the Select soft key to choose
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Conference
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Directories
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Del
Sel
Menu
Messages
Del
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Conference
Del
Sel
Directories
from various pre-scripted short mes­sages,
OR
Press Edit to compose a custom
message. Use dialpad keys to cycle through the character set. Use keys 1,*,0, and # to select special charac­ters.
7. Press Send when nished.
*
Voice Mail is an optional feature congured on
the server and may not be supported on your par-
ticular system. Contact your System Administrator
to nd out.
†
Screen options may vary with served-based ap-
plication. Voice Mail can be accessed with a single
key press. Contact your System Administrator to
congure this option.
Distinctive Ringing / Call Treatment
Users can set distinctive incoming ringing tones for contacts in their local directory. This allows identication of a contact by a specic ring tone.
To set a distinctive ring for a local contact:
1. Press Directory.
2. Using the arrow keys, scroll through the directory to choose a contact.
3. Press Edit and scroll down to Ring Type.
4. Enter a number corresponding to one of the ring types available (press
then
See Ring Type in this guide for further details.
and select Contact
to remove an existing value).
To listen to voice messages:
1. Press
2. Select Message Center
3. (Optional) If multiple lines are in use, select from which line mes­sages are to be retrieved.
4. Display indicates number of messages and their importance. Press Connect to initiate Voice Mail retrieval from the Message Center,
OR
Press Clear to turn off the ashing
LED without listening to messages.
5. Follow voice prompts to listen to messages.
5. Press the Save soft key or Cancel to abandon the change then press
play.
Incoming calls from this contact will now have a distinctive ringing pattern.
This feature is local to the telephone, and
may be over-ridden by Server settings.
Contact your System Administrator for
more details.
.
*, †
to return to the idle dis-
.
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Page 19
Presence / Status / Buddy Lists
Del
Sel
Conference
Del
Sel
Directories
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Sel
Conference
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Directories
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Del
Sel
Menu
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l
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l
The telephone combines interactive message services and status monitoring to comple­ment a traditional messaging application such as email.
Live interaction within a pool of telephones is possible by monitoring the “presence” of the parties involved. Each telephone can “watch” the status of up to eight other telephones. These other telephones form the “Buddy List”. The status of buddies is displayed and updated in real time. Each telephone can also be “watched” by up to eight other telephones.
To add or delete a contact from your buddy list, or block a contact:
1. Press Directory.
2. Using the arrow keys, scroll through the directory to choose a contact.
3. Press Edit and scroll down to the Watch Buddy or Block Buddy elds.
4. Press or Disabled status.
5. Press the Save soft key or Cancel to abandon the change then press
The diagrams show a typical Buddy Status screen display of monitored telephones and a My Status display.
and select Contact
to switch between Enabled
to return to the idle display.
To view and change Presence settings:
1. Press
and select Pres-
ence.
2. Choose My Status to change your own status (online, busy, etc.). This affects information sent to watch­ing telephones. Presence informa­tion will also be sent to watching telephones when the user goes off­hook or invokes Do Not Disturb. The My Status display can also be accessed by pressing the MyStat soft key from the idle display.
3. Choose Buddy Status to monitor the status of the contacts within your buddy list. This can also be accessed by pressing the Buddies soft key on the idle display.
4. Choose Watcher List to see which telephones are currently monitoring your status. Press the Block soft key to block a watcher.
5. Choose Blocked List to see which telephones you have blocked from monitoring your status. Press the Unblock soft key to unblock a con­tact.
The software running on the
telephone is compatible with Win-
dows™ and MSN Messenger™ for
peer-to-peer presence and instant
messaging.
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Page 20
Instant Messaging
Del
Sel
Del
Sel
Menu
Del
Sel
Del
Sel
Menu
Hold
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l
1 3
DEF
5
JKL4GHI
6
MNO
8
TUV7PQRS9WXYZ
0
OPER
*
#
2
ABC
Menu
Messages
Do Not Distur
b
ABC21DEF
3
54
MNOJKLGHI
6
TUV87WXYZ
9
OPER
PQRS
0
Del
Sel
Del
Sel
Menu
Del
Sel
Del
Sel
Menu
See Voicemail and Voice and Text Messaging.
Multilingual Support (Localization)
Many languages and call progress tones are supported by the telephone.
To change language:
1. Press
and select Settings.
2. Scroll down to and select Language.
3. Scroll through the list of available
languages and press the Select soft key when the desired language is highlighted.
4. The display will change to the lan­guage of your choice.
5. Exit to the idle display by pressing
.
Call progress tones are changed automat­ically when the language is changed, but the user can manually select a different set of tones.
To change call progress tones:
1. Press
2. Scroll down to and select Call Progress Tones.
3. Scroll through the list of available call progress tones and press the Select soft key when the desired option is highlighted.
4. Exit to the idle display by pressing
Phone Reboot
Periodically, the telephone may require a user reboot. Reasons for this include accepting a new conguration or new software.
To reboot the telephone, simultaneously press and hold the Messages, Microphone Mute, and Volume keys (highlighted above) for more than 3 seconds. The reboot pro­cess will begin and is complete when the idle display is shown.
and select Settings.
.
In the case of problems, it may be possible to restore normal operation of your
telephone without rebooting. Contact your System Administrator before at-
tempting to reboot the telephone.
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Page 21
Troubleshooting
No Dial-Tone
Verify power is correctly applied to the SoundPoint IP 600 SIP telephone:
• Check that the display is illuminated.
• Make sure the LAN cable is inserted properly at the rear of the telephone (try unplugging and re-inserting the cable).
• If using inline powering, check that the switch is supplying power to the telephone (contact your System Administrator).
No Display, Incorrect Display, or Bad Contrast
Verify power is correctly applied to the SoundPoint IP 600 SIP telephone:
• As “No Dial-Tone” above.
Verify contrast adjustment:
• Follow the instructions in this User Guide to readjust the contrast to a darker level.
• Reboot the telephone to obtain a default level of contrast (follow the instructions in this User Guide).
Verify if dial tone is present on any other audio paths:
• Switch between handset, headset (if present) or hands-free to see if dial tone is present on these other paths.
• If dial tone exists on one of these, connect a different handset or head­set to isolate the problem.
Verify successful outbound or inbound calling:
• Place a call to the telephone under investigation - check that the display indicates incoming call information.
• Lift the handset. Ensure dial tone is present and place a call to another extension or number, check that the display changes in response.
No Ringing
Verify incoming ring setting and volume levels:
• Adjust the ringing level from the front panel using the volume up/down keys.
No Audio on Headset
Verify correct connections:
• Ensure the headset is plugged into the jack marked Headset at the rear of the telephone.
• Ensure the headset amplier (if pres­ent) is turned on and/or the volume is correctly adjusted.
Verify successful outbound or inbound calling:
• As “No Display” above.
• Check same status of handset, headset (if connected) and through the hands-free speakerphone.
• Swap the handset into the headset jack at the rear of the telephone and verify that audio or dial tone is now present.
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Page 22
No Response from Feature Key Presses
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Menu
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Menu
Verify telephone is in active state:
• Make a call to the telephone to check
• Press for inbound call display and ring­ing as normal. If successful, try to press feature keys within the call to access Directory or Buddy Status for example.
• Reboot the telephone to attempt
Display shows “Network Link is Down”
Verify LAN cable is properly connected:
• Check termination at the switch or
• Press hub (furthest end of the cable from the telephone).
• Check that the switch or hub is opera-
• Reboot the telephone to attempt tional (ashing link/status lights) or contact your System Administrator.
Safety and Compliance
Part 15 Rules
This device complies with Part 15 of the FCC Rules. Operation is subject to the fol­lowing two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any
followed by System Status and Server Status to conrm line is actively registered to the server.
re-registration to the server.
followed by System Status and Network Status. Scroll down to verify LAN port is Active.
reconnection to the network.
interferences received, including in­terference that may cause undesired operation.
Class B Digital Device or Peripheral
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harm­ful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interfer­ence to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an out­let on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
19
Page 23
Modications
In accordance with Part 15 of the FCC Rules, the user is cautioned that any chang­es or modications not expressly approved
Installation Instructions
Installation must be performed in accor­dance with all relevant national wiring rules.
L’Installation doit être exécutée confor­mément à tous les règlements nationaux applicable au lage électrique.
Plugs Acts as Disconnect Device
The socket outlet to which this apparatus is connected must be installed near the equip­ment and must always be readily accessible.
Industry Canada (IC)
This Class [B] digital apparatus complies with Canadian ICES-003.
CE and VCCI Mark
This SoundPoint® IP 600 SIP has been marked with the CE mark. This mark indicates compliance with EEC directories 89/336/EEC and 73/23/EEC.
by Polycom, Inc. could void the user’s authority to operate the equipment.
La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être facile­ment accessible.
Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.
A full copy of the Declaration of Confor­mity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
Polycom Limited Warranty and Limitation Liability
LIMITED WARRANTY. Polycom war­rants to the end user (“Customer”) that this product will be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its autho­rized reseller.
Polycom’s sole obligation under this
express warranty shall be, at Polycom’s option and expense, to repair the defec­tive product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options are reasonably available, Polycom may, on its sole discretion, re­fund to Customer the purchase price paid for the defective product. All products that
20
Page 24
are replaced will become the property of Polycom. Replacement products or parts may be new or reconditioned. Polycom warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer.
Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended
Exclusions
Polycom will not be liable under this limited warranty if its testing and exami­nation disclose that the alleged defect or malfunction in the product does not exist or results from:
• Failure to follow Polycom’s installa­tion, operation, or maintenance instruc­tions.
• Unauthorized product modication or
Warranty Exclusive
IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDI­TIONS, EXPRESS OR IMPLIED, EI­THER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE,
that they be insured or sent by a method that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom. The repaired or replaced item will be shipped to the Cus­tomer, at Polycom’s expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to the Customer.
alteration.
• Unauthorized use of common carrier communication services accessed through the product.
• Abuse, misuse, negligent acts or omis­sions of Customer and persons under Customer’s control; or
• Acts of third parties, acts of God, ac­cident, re, lightening, power surges or outages, or other hazards.
INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANT­ABILITY, FITNESS FOR A PARTICU­LAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGE­MENT, ALL OF WHICH ARE EX­PRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR AUTHO­RIZES ANY OTHER PERSON TO AS­SUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
Service Agreements
Please contact your Polycom Authorized Reseller for information about service
agreements applicable to your product.
21
Page 25
Limitations of Liability
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUEN­TIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAIN-
Disclaimer
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclu-
TENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POS­SIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLY­COM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
sions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specic legal rights which may vary depending on local law.
Governing Law
This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability.
All rights reserved under International and Pan-American Copyright Conventions. No part of the contents of this manual may
Copyright Notice
Portions of the software contained in this product are Copyright (c) 1998, 1999,
be copied, reproduced, or transmitted in any form or by any means, or translated into another language or format, in whole or part, without written consent from Polycom, Inc.
Do not remove (or allow anybody else to remove) any product identication, copy­right or other notices.
Polycom, the Polycom logo design, and SoundPoint are trademarks of Polycom, Inc. in the U.S. and various other coun­tries.
2000 Thai Open Source Software Center Ltd. and Clark Cooper.
22
Page 26
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documenta­tion les (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, subli­cense, and/or sell copies of the Software, and to permit persons to whom the Soft­ware is furnished to do so, subject to the following conditions:
The above copyright notice and this per­mission notice shall be included in all cop­ies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED “AS
IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, IN­CLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABIL­ITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LI­ABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
23
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Polycom, Inc.
Forwar
d
Conference
Transfer
Call Lists
Speed Dial
Time & Date
Redial
1 3
DE
F
5
JKL
4
GH
I
6
MNO
8
TU
V
7
PQRS
9
WXYZ
0
OPER
*
#
2
AB
C
1565 Barber Lane
Milpitas, CA 95035
©2003 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design
are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks
are the property of their respective companies.
1725-11619-001 Rev. B
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