Polycom IP 6000 User Manual

Polycom

User Guide for the

SoundStation® IP 6000 Phone

SIP 3.1

August, 2008 Edition

1725-15645-001 Rev. B

SIP 3.1

Trademark Information

Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™,

Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V

IU™, Visual Concert™, VS4000™, VSX™, and

the industrial design of SoundStation are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law.

Portions of the software contained in this product are: Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper Copyright © 1998 by the Massachusetts Institute of Technology Copyright © 1998-2003 The OpenSSL Project Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved Copyright © 1995-2002 Jean-Loup Gailly and Mark Adler Copyright © 1996-2004, Daniel Stenberg, <daniel@haxx.se>

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

About This Guide

Thank you for choosing the Polycom® SoundStation® IP 6000 conference phone. This phone provides multi-person audio conferencing capabilities for medium to large conference rooms within a Session Initiation Protocol (SIP) internet telephony system.

This guide provides everything you need to quickly use your new phone. Verify with your system administrator that the network is prepared for configuring the phone. Also, read the Parts List and the Safety and Compliance section in this guide before you set up and use the phone.

This guide includes regulatory compliance information that your system administrator should review. You can also view this guide at

www.polycom.com/support/voip/.

Changes to This Guide

The following section is new for this edition:

• Registering the Phone on page 1-5

Major changes have occurred to the following sections since the previous edition:

• Adding Contacts to Your Local Contact Directory on page 2-14

• Restarting the Phone on page 4-9

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User Guide for the Polycom SoundStation IP 6000 Phone

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1-1

Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Installing the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Registering the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Before You Use Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Contents

Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Connecting Network and Power Sources . . . . . . . . . . . . . . . . . . . . . . . 1-3

Power over Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

AC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Connecting Optional Extension Microphones . . . . . . . . . . . . . . . . . . . 1-5

Features of the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Understanding Line and Call Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Navigating Menus and Entering Data . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

2 Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Updating Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Updating the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Updating the Time and Date Display . . . . . . . . . . . . . . . . . . . . . . . 2-3

Updating the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Updating the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Updating the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Selecting a Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Setting Distinctive Ring Tones for Contacts . . . . . . . . . . . . . . . . . 2-9

Adjusting the Speaker and Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Using Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Viewing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Adding Contacts to Your Local Contact Directory . . . . . . . . . . . . . . 2-14

Adding Contacts Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

Adding Contacts from Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Adding Contacts to Your Contact Directory from a

Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

User Guide for the Polycom SoundStation IP 6000 Phone

Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

Searching for Contacts in Your Local Contact Directory . . . . . . 2-19

Searching for Contacts in a Corporate Directory . . . . . . . . . . . . 2-20

Updating Contacts in Your Local Contact Directory . . . . . . . . . . . . . 2-20

Deleting Contacts from Your Local Contact Directory . . . . . . . . . . . 2-22

Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22

Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25

Understanding Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26

3 Using the Basic Features of Your Phone . . . . . . . . . . . . . . . 3-1

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Placing Calls Using Speed Dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Ending Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Redialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Holding and Resuming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Setting Up Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Setting Up a Conference Using the Conference Soft Key . . . . . . 3-7

Setting Up a Conference with an Active Call and a

Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Holding and Resuming Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Splitting Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Ending Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Performing a Consultative Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Performing a Blind Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Forwarding Calls Statically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Forwarding Calls Dynamically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Using Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Managing Speed Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Contents

4 Using the Advanced Features of Your Phone . . . . . . . . . . . 4-1

Handling Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Updating Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Selecting Contacts to Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Blocking Contacts from Viewing Your Status . . . . . . . . . . . . . . . . . . . 4-4

Using Your Blocked List to Unblock Contacts . . . . . . . . . . . . . . . 4-5

Monitoring the Status of Contacts in Your Buddy List . . . . . . . . . . . . 4-6

Integrating with Microsoft Office Live Communications

Server 2005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Using Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Managing Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Sending Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Restarting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

5 Troubleshooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . 5-1

Installation Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . Safety Notices-1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1

vii

User Guide for the Polycom SoundStation IP 6000 Phone

viii

Getting Started with Your Phone

This chapter provides basic installation instructions and information for obtaining the best performance from your SoundStation IP 6000 conference phone.

The phone is a next-generation phone with a modern industrial design, and the latest advancements in Polycom voice technology.

Some of the key features of the phone include:

• Excellent wideband audio performance

• A console microphone with a range of up to ten feet

• Expansion microphones to accommodate large room sizes

• International language support

• Corporate Directory support

This chapter includes the following topics:

• Parts List on page 1-2

• Installing the Phone on page 1-2

• Registering the Phone on page 1-5

• Features of the Phone on page 1-6

• Understanding Line and Call Icons on page 1-9

• Navigating Menus and Entering Data on page 1-10

To read about how to change the settings on your phone, see Chapter 2,

Customizing Your Phone. To read about the phone’s basic features, see

Chapter 3, Using the Basic Features of Your Phone. To read about more advanced features, see Chapter 4, Using the Advanced Features of Your

Phone.

If you require additional information or assistance with your new phone, see your system administrator.

1 - 1

User Guide for the Polycom SoundStation IP 6000 Phone

Parts List

The following items are included in your basic SoundStation IP 6000 package:

• SoundStation IP 6000 Conference Phone

• 25-foot Network Cable

• Quick Start Guide

Make sure your phone package contains each item. If any item is missing, see your system administrator.

Optional Accessories

SoundStation IP 6000 Conference Phone

The following items are optional accessories for your phone:

• AC Power Kit with:

— Power Adapter

— Regional Power Cord

— Power Insertion Cable

25-foot Network Cable

Quick Start Guide

• External Microphone Kit with two extension microphones

Installing the Phone

This section describes how to install your phone. It includes the following topics:

• Connecting Network and Power Sources on page 1-3.

• Connecting Optional Extension Microphones on page 1-5.

1 - 2

Connecting Network and Power Sources

There are two ways to connect your phone to the network and a power source. Your system administrator can tell you which of the following methods best suits your teleconferencing needs:

• Power over Ethernet (PoE)

• AC Power

Power over Ethernet

Power over Ethernet is the default connection for your phone.

Getting Started with Your Phone

Note

AC power adapters are not included in the PoE package. If you require one, see your system administrator.

The following figure shows how to connect your phone to the network using a PoE source.

25-foot Network Cable

To connect the phone using a PoE source:

1. Connect one end of the 25-foot Network Cable to the LAN jack on the

phone.

2. Connect the other end of the 25-foot Network Cable to an available LAN

port on the wall or hub/switch device port.

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User Guide for the Polycom SoundStation IP 6000 Phone

AC Power

To connect your phone to the network using AC power, make sure you have the optional AC Power Kit. The AC Power Kit contains a Power Adapter, Regional Power Cord, and a Power Insertion Cable.

The following figure shows how to connect your phone to the network using optional AC power.

Power Insertion Cable

25-foot Network Cable

Power Adapter

To connect the phone using AC power:

1. Connect one end of the 25-foot Network Cable to the LAN jack on the

phone.

2. Connect the other end of the 25-foot Network Cable to the

Power Insertion Cable.

3. Connect the Power Insertion Cable to an available LAN port on the wall

or hub/switch device port.

4. Connect the Power Adapter to the Power Insertion Cable.

5. Connect the Power Adapter (with the attached Regional Power Cord) to

the wall outlet.

1 - 4

Connecting Optional Extension Microphones

Connect the free end of the optional extension microphone cable to one of the microphone connectors on the phone.

The following figure shows the optional extension microphones connected to the microphone connectors on the phone.

Getting Started with Your Phone

Registering the Phone

Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you set up your phone, the phone will be registered and ready to use.

If your phone is not part of a large phone deployment, your phone may not be registered after you set it up. Before you use your phone, you or your system administrator will have to register it.

For detailed information on how to register your phone after you install it, see

Quick Tip 44011: Registering Standalone SoundPoint IP and SoundStation IP Phones, available at http://www.polycom.com/usa/en/support/

voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.html

Before You Use Your Phone

Note Since you can customize your phone in many different ways, and your

system administrator can enable and disable certain features, the user interface that displays on your phone may differ from the figures that appear in this guide.

Before you use your phone, familiarize yourself with the phone’s features, the icons that display on the screen, and how to navigate menus and enter data.

1 - 5

User Guide for the Polycom SoundStation IP 6000 Phone

Features of the Phone

The following figure shows the primary hardware features of your phone console.

1 - 6

Feature Description

1 Speaker Allows for ringer and hands-free audio output.

2 Microphones

3 LED Indicators Indicate phone and call status through three bi-color

Provide 360 microphones.

LEDs. The LEDs illuminate to indicate the following normal operational states:

• Solid red—A muted call

• Flashing red—A call is on hold

• Solid green—A dial-tone is available, dialing is

• Flashing green—An incoming call

coverage by three internal

in-progress, or a call is in-progress

Getting Started with Your Phone

The following figure shows the primary key buttons, controls, and indicators on your phone console:

Item Description

1 Select key Allows you to:

• Select a field of displayed data

• Toggle features on or off

2 Scroll keys Allow you to:

• Scroll through displayed information

• Enable or disable fields

From the idle screen, the scroll keys also allow you to:

• View speed dial information (Up scroll key)

• View missed calls (Down scroll key)

3 Volume keys Adjust the volume of the speaker and the ringer.

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User Guide for the Polycom SoundStation IP 6000 Phone

Item Description

4 Mute key Toggles the microphone on or off during a

5 Dial pad keys Contain 10 digits, 26 alphabetic characters, and

6 Redial key Automatically dials the last number you called.

7 Call key Initiates or ends a call.

8 Soft keys Select specific context-sensitive functions that

conversation by doing the following:

• Stopping local audio from being heard at the far end of the call

• Allowing local audio to be heard at the far end of the call

other special characters available in context-sensitive applications.

display on the screen above each soft key.

9 Exit key Exits the current screen and returns to the

previous menu.

10 Menu key Allows you to:

• Access additional features and configuration settings

• Exit the current screen and return to the idle screen

11 LCD graphic display Shows the time and date, and information about

calls, messages, soft keys, and other relevant information.

1 - 8

Understanding Line and Call Icons

Icon Line or Call State Description

Getting Started with Your Phone

Active call using Polycom technology

Active call not using Polycom HD Voice

Conference A conference is in progress. See Hosting

Dialing The phone is dialing a number.

Do Not Disturb You have enabled the Do Not Disturb feature

Forwarding You have enabled the forwarding feature on

HD Voice™

A call is in progress using Polycom HD Voice. The active call icons merge into one icon on the phone screen. The following figure shows what displays on the screen during an active call:

A call is in progress that does not use Polycom HD Voice.

Conference Calls on page 3-6.

on your phone. Your phone will not ring. See

Using Do Not Disturb on page 3-14.

your phone. See Forwarding Calls on page

3-11.

Hold A call or conference is on hold. See Holding

and Resuming Calls on page 3-5 and Holding and Resuming Conferences on page 3-8.

Registered line The phone can place and receive calls.

Registered shared line The phone, which shares a directory number

with another phone, can place and receive calls. See Understanding Shared Lines on page 2-26.

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User Guide for the Polycom SoundStation IP 6000 Phone

Icon Line or Call State Description

Ringing The phone is ringing.

Unregistered Line The phone is unable to place and receive calls.

Voice mail message You have a new voice mail message. See

Navigating Menus and Entering Data

To navigate menus and enter data, follow these tips:

Using Voice Mail on page 3-16.

Note

After 20 seconds of inactivity, the menu system automatically exits to the idle screen unless an edit session is in progress.

If you want to... Then do this...

Enter the main menu Press .

Exit the main menu and return to the idle screen

Return to the previous menu Press .

Scroll through menu items Use .

Scroll through lists or fields Use or the Next and Prev soft keys.

Select a menu item Do one of the following:

Press .

In some cases, you can press the Back soft key to return to the previous menu.

When lists appear on more than one page, you can press the * key to Page Up, or press the # key to Page Down.

• Scroll to the menu item, and then press .

• Press the dial pad key that corresponds to

the item in the numbered menu list.

For example, to select the second item in a menu, press 2.

1 - 10

Getting Started with Your Phone

If you want to... Then do this...

Enter text Press the dial pad keys one or more times.

For example, to enter ‘A,’ press 2. To enter ‘C,’ press 222.

Enter numbers, uppercase characters, or lowercase characters

Press the select numerical, uppercase, or lowercase mode, and then press the dial pad keys one or

1/A/a soft key one or more times to

more times.

Enter special characters Do the following:

• Press the * and # keys one or more times.

• Press the 1/A/a soft key to select uppercase

or lowercase mode, and then press the 1 or 0 keys one or more times.

Enter text in a specific language

Press the Encoding soft key.

When in text entry mode, the language the text will display in appears at the top of the screen.

Enter a space Press the 0 key three times quickly.

Delete text you entered Press the << soft key.

View additional soft keys Press the More soft key.

Enable or disable fields Use or the Change soft key.

Enable or disable menu items Press .

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User Guide for the Polycom SoundStation IP 6000 Phone

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Customizing Your Phone

You can customize your SoundStation IP 6000 conference phone by adjusting certain settings, including language, volume, time and date, display contrast, backlight intensity, and ring type. You can also add contacts to the phone’s local Contact Directory.

This chapter shows you how to customize your phone. It includes the following topics:

• Configuring Basic Settings on page 2-2

• Adjusting the Speaker and Ringer Volume on page 2-10

• Using Call Lists on page 2-11

• Managing Contacts on page 2-13

• Managing Incoming Calls on page 2-23

• Understanding Shared Lines on page 2-26

Some customizations, including shared lines and viewing a Corporate Directory, must be set up by your system administrator.

To learn about your phone’s basic features, see Chapter 3, Using the Basic

Features of Your Phone. To read about the phone’s advanced features, see

Chapter 4, Using the Advanced Features of Your Phone.

For more information or assistance with your new phone, see your system administrator.

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User Guide for the Polycom SoundStation IP 6000 Phone

Configuring Basic Settings

To configure basic phone settings, press , and then select Settings > Basic to view the basic phone settings you can customize.

This section includes the following topics:

• Updating Preferences

• Updating the Display Contrast

• Updating the Backlight Intensity

• Updating the Ring Tone

Updating Preferences

The Preferences menu allows you to customize the language that displays on your phone and to specify how the time and date display on the idle screen. You can also enable your phone to save Corporate Directory search results, if Corporate Directory is set up on your phone (see Searching for Contacts in a

Corporate Directory on page 2-20).

Updating the Language

The phone supports the following languages. English (Internal) is the default language that displays.

Language (Localization)

1. English (Internal)

2. Chinese (China)

3. Danish (Denmark)

4. Dutch (Netherlands)

5. English (Canada)

6. English (United Kingdom)

7. English (United States)

8. French (France)

9. German (Germany)

10. Italian (Italy)

11. Japanese (Japan)

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12. Korean (Korea)

Customizing Your Phone

Language (Localization)

13. Norwegian (Norway)

14. Polish (Poland)

15. Portuguese (Portugal)

16. Russian (Russia)

17. Slovenian (Slovenia)

18. Spanish (Spain)

19. Swedish (Sweden)

To change the language:

1. Press , and then select Settings > Basic > Preferences > Language.

The Language screen displays.

2. Scroll to the language you want, and then press .

The text on the screen changes to the language that you selected.

3. Press to return to the idle screen.

Updating the Time and Date Display

The time and date appear on the idle screen of your phone. If the phone cannot obtain a time and date, the display will flash. If this happens, or if the time or date is incorrect, see your system administrator.

You can select from various formats for the time and date display, including whether the time or date displays first (clock order). You can also turn the time and date display off, so the time and date does not display on the idle screen. Select and set options that are right for you.

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User Guide for the Polycom SoundStation IP 6000 Phone

The following figure shows the default format for the date and time display on the phone screen.

To update the time and date display:

1. Press , and then select Settings > Basic > Preferences >

Time and Date.

The Time and Date screen displays.

2. Do one of the following:

— To change the date format, press .

— To change the time format, scroll to Clock Time, and then press .

The Clock Date screen or the Clock Time screen displays.

3. Scroll to the date or time format you want, and then press .

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4. Press to return to the idle screen.

Customizing Your Phone

To change the order of the time and date display:

1. Press , and then select Settings > Basic > Preferences >

Time and Date > Clock Order.

The Clock Order screen displays.

2. Scroll to the clock order you want, and then press . The default

setting is date before time.

3. Press to return to the idle screen.

To enable or disable the time and date display:

1. Press , and then select Settings > Basic > Preferences >

Time and Date.

The Time and Date screen displays.

2. Do one of the following:

— To disable the time and date display, scroll to Disable.

— To enable the time and date display, you do not have to highlight an

item. Enable is already highlighted. Go to step 3.

3. Press .

4. Press to return to the idle screen.

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User Guide for the Polycom SoundStation IP 6000 Phone

Updating the Display Contrast

You can set how light or dark the screen appears.

To adjust the contrast on the phone screen:

1. Press , and then select Settings > Basic > Contrast.

The Contrast screen displays.

2. Press the Up or Down soft keys to increase or decrease the display

contrast.

3. Press the Ok soft key.

4. Press to return to the idle screen.

Updating the Backlight Intensity

Backlight intensity on the phone has three components:

• Backlight On

• Backlight Idle

• Maximum Intensity

You can modify the Backlight On intensity and the Backlight Idle intensity separately. You can select high, medium, low, and off levels for both.

When you modify the Maximum Intensity, you modify the entire backlight intensity scale. For example, if you decrease the Maximum Intensity, the low, medium, and high levels for both Backlight On and Backlight Idle intensities decrease.

The Backlight On intensity applies to following events:

• Any key press

• Incoming calls

• Ending a call, holding a call, resuming a call by the other party

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• A voice message received

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