Polycom IP 560 User Manual

SoundPoint® IP 560

Quick User Guide

Basic Phone Features Customizing Your Phone

Applies to phones running SIP 2.2 or later.

For detailed information please consult the comprehensive SoundPoint IP 560 User Guide available at:

www.polycom.com/support/voicedocum entation/

Polycom, the Polycom logo and SoundPoint are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective owners. Information in this document is subject to change without notice.

BASIC PHONE FEATURES

PLAC I NG A C A L L

Using the Handset:

Pick up the handset and dial the number or dial the number first, and then pick up the handset.

Using the hands-free Speakerphone:

1. With the handset on-hook, press:

- any assigned line key, or

- the NewCall soft key.

2. Dial the number. Or dial the number, and then press the

Dial soft key. Using the optional Headset:

1. With the headset connected, press:

- any assigned line key, or

- the NewCall soft key.

2. Press

3. Dial the number. Or dial the number, and then press

During a call, you can alternate between handset, headset, or hands-

free modes by pressing the keys, or picking up the handset.

ANSWE R I N G A C AL L

Using the Handset:

Pick up the handset.

Using the Speakerphone:

Press:

- the line key, or

- the Answer soft key.

Using the optional Headset:

Press

Incoming calls may be ignored by pressing the Reject soft key or

during ringing.

ENDING A CALL

Using the Handset: Hang up or press the EndCall soft key. Using the Speakerphone:

Press

Using the optional Headset:

Press

, or

or the EndCall soft key.

MICROPHONE MUTE

During a call, press

. Mute applies to all modes: handset, headset, and hands-free. You can hear all other parties while Mute is enabled.

To turn off Mute, press

again.

CALL HOLD AND RESUME

1. During a call, press

Hold

or the Hold

soft key.

2. Press

Hold

again, the Resume soft

key, or the line key to resume the call.

LOCAL CONFERENCE CALLS*

To create a three-way local conference call:

1. Call the first party.

2. Press

or the Confrnc soft key to create a new call (the active call is placed on hold).

3. Place a call to the second party.

4. When the second party answers, press

or the Confrnc soft key again to join all parties in the conference.

When a conference has been established, pressing the Split soft key will split the conference into two calls on hold.

Placing the call on hold on the conference originator’s phone will place the other parties in the conference on hold.

A conference may be created at any time between an active call and a call which is on hold (on the same line or another line) by pressing the Join soft key.

Ending the call on the conference originator’s phone will allow the other parties to continue the conference.

___ _

* - Conferencing is an optional feature that must be configured on the call server. Particulars and menu options may vary.

CALL TRANSFER

1. During a call, press

T ransfer

or the Trnsfer soft key (the active call is placed on hold).

2. Place a call to the party to which you want to transfer the call.

3. After speaking with the second party,

T ransfer

press

or the Trnsfer soft key

to complete the transfer.

Press the Blind soft key to transfer the call without speaking to the second party.

Transfer may be cancelled during establishment by pressing the Cancel soft key. The original call is resumed.

CALL FORWARDING

To enable call forwarding:

1. Press the Forward soft key from the phone’s idle display or press

and select Features, and then Forward.

2. Select a Forwarding Type from Always, No Answer, and Busy.

3. For all types, enter a number to forward all future calls to.

4. For No Answer, enter the number of rings before forwarding.

5. Press the Enable soft key to confirm Call Forwarding. A moving arrow icon appears for that line to confirm Call Forwarding is enabled.

To disable call forwarding:

1. Press the Forward soft key from the phone’s idle display or press

and select Features, and then Forward.

2. Select a Forwarding Type from Always, No Answer, and Busy.

3. Press the Disable soft key.

Call forwarding is not available on shared lines.

If call forwarding is configured on the call server (invoked using * code dialing or from a PC-based application), then particulars and menu options may vary.

SoundPoint IP 560 Quick User Guide. 1725-12566-001 Rev A. 11/2007 1

REDIAL

Press the Redial soft key or

Redial

redial the most recently dialed number.

DO NOT DISTURB

Press

to prevent the phone

from ringing on incoming calls. A Do Not Disturb icon appears for all lines to confirm that Do Not Disturb is enabled.

Press

again to turn off Do Not

Disturb.

If Do Not Disturb is configured on the call server, then particulars may vary.

CALL LISTS

Press

followed by Call Lists and Missed, Received, or Placed Calls, as desired. Information on respective calls will be displayed.

From this screen, choose the appropriate soft key:

1. Edit to amend the contact number

before dialing.

2. Dial to place the call. Or press More, then:

3. Info to view detailed call information.

4. Save to store the contact to the

Contact Directory.

5. Clear to delete the call from the list. Press More and Exit soft keys to return to the idle display.

VOICE MAIL*

The Message Waiting Indicator on the front of the phone and individual line indicators will flash and the stutter dial tone in place of normal dial tone will sound to indicate that message(s) are waiting at the message center. To listen to voice messages:

1. Press

Messages

2. Follow voice prompts to listen to messages. ______

* - Voice Mail is an optional feature that must be configured on the call server. Particulars and menu options may vary.

SPEED DIALING

e To assign a speed dial index, se

ONTACT DIRECTORY below. C

To dial a contact assigned to a line key,

ress the corresponding line key. p

CUSTOMIZING YOUR PHONE

CONTACT DIRECTORY

To add a contact in your local phone

directory:

1. Press Contact Directory.

2. Press the More soft key, then the Add soft key to enter another contact into the phone’s database.

3. Enter first and/or last name from the dial pad. Press the 1/A/a soft key to select between numeric and upper / lower case alphanumeric modes. Press the Encoding soft key to access special characters in other languages if necessary.

4. Enter a unique contact phone

5. Change the Speed Dial Index if desired. It will automatically be

6. Modify the remainder of the fields (Ring Type, Divert Contact, Auto Reject, and Auto Divert) if desired.

7. Press the Save soft key to confirm or the Cancel soft key to abandon the

changes, then press Exit soft keys to return to the idle

isplay. d

Contacts can be easily added from Call Lists. For more information, see

ALL LISTS section above. C

To search for a contact:

1. Press Contact Directory.

2. Press the More soft key, and then the Search soft key.

3. Using the dial pad, enter the first few characters for First or Last names.

4. Press the Search soft key to search for contacts. Dial successful matches

, and then select

y). number (not already in the director

ue. assigned the next available index val

or the

, and then select

earch screen. from the resulting s

To edit a t:

1. Press

contac

, and then select

Contact Directory.

2. Search for contact (see above).

3. Press the Edit soft key and make the necessary changes.

4. Press the Save soft key to confirm or the Cancel soft key to abandon the

changes, then press

or the

Exit soft keys to return to the idle

isplay. d

ADJUSTVOLUME MENT

Press the

volume keys to adjust handset, headset, and handsfree speaker volume during a call. Pressing these keys in idle state adjusts

he ringer volume. t

To conform to regulatory requirements, handset and headset volume will return to a preset level after each call, but the configuration can be changed by your system administrator. Hands-free volume settings will be maintained

cross calls. a

RING TYPE

You can select different rings to match your preferences and distinguish between calls on lines.

To change the incoming ring:

1. Press

2. Select Settings, followed by Basic,

Ri Typand then ng e.

3. Using

or , highlight the desire

ring type. Press the Play soft key to hear the selected ring type.

4. Press the Select soft key to change to the selected ring type.

5. Press

or the Exit soft keys

o return to the idle display. t

If you select Silent ring, press the Line key or Answer soft key to answer

ncoming calls. i

DISTINCTIVE RINGING / CALL TREATMENT

You can set distinctive incoming ringing tones for different contacts in your loc

directory.

To set a d

istinct al ive ring for a loc

contact:

1. Press

, and then sel

ect

Contact Directory.

2. Search for the contact (see

CONTACT DIRECTORY above).

3. Press the Edit soft key and scroll down to Ring Type.

4. Enter a number corresponding to one of the ring types available (see RI

TYPE above).

5. Press the Save soft key or the Cancel soft key to e

hange, then prc

abandon th

ess

to retu

rn to

the idle display.

HEADSET MEMORY MODE

For permanent or full-time headset users, there is an option to default all calls to the headset.

To enable Headset Memory Mode:

1. Press

and select Settings followed by Basic, Preferences, and Headset Memory.

2. Use the Up or Down arrow keys and

ress the Select soft keyp to enable

Headset Memory Mode.

To disable Headset Memory Mo

Repeat st

eps 1 and 2 and select

de:

Disable.

To acti ate Hea

v dset Memory Mode:

Press

twice.

SoundPoint IP 560 Quick User Guide. 1725-12566-001 Rev A. 11/2007 2