Polycom IP321, IP331, IP450, IP550 series, IP560 series User Manual

MAXCS 8.0

Polycom® SoundPoint Phone User Guide

This guide shows how to use the following Polycom® SoundPoint model phones
with MAXCS Release 8.0 client applications.

 IP321
 IP331
 IP450
 IP550*

*These models support advanced features via the MAXCS Polycom Advanced Features
license.

Before you can use your Polycom phone with MAXCS clients, your administrator must configure your phone to work with
MAXCS system.

Refer to the documentation that came with your Polycom phone to connect the cables to your phone, and for any other
basic phone information.

Some SoundPoint models offer softkeys; unless otherwise noted, press either the softkey or the physical phone key as
noted in this guide.

 IP560*
 IP650*
 IP670*

Known Limitations

 The following AltiGen feature codes do not work on Polycom phones: #12, #26, #27, #44, #45, #46, #81, #82
 Forwarding calls is not supported.

Logging In

Your administrator has configured your Polycom phone for you. When you plug in your phone, you may see a message
asking you to press some keys to register the phone. If you see this message, follow these steps to have your phone
download the correct settings:

1 Press the Speaker button or pick up the handset. You should hear a dial tone.
2 Press # 1 7.
3 When you are prompted, enter your extension number and your voicemail password.
4 Follow any remaining prompts that appear.

The phone should restart and then download your system information and any features that your administrator has
configured for you. Some phone models will restart more than once; the entire download process, including any restarts,
can take up to four minutes to complete.

MAXCS 8.0 Polycom SoundPoint User Guide Page 1

Navigation

To scroll, use or.

To move between menu levels, use or.

To disable or enable a setting, use or.

To enter data or select an entry, press .

To delete a character, press .

Answer Incoming Calls

To answer an incoming call,

1 Press Answer, press Speaker, or pick up the handset. If you have a

headset connected, press Headset.

2 To end the call, press Speaker or hang up the handset. If you are

using a headset, press Headset.

Make Outgoing Calls

To place a call, press New Call, lift the handset, or press Speaker and start dialing.

If you have a headset connected, press Headset and start dialing.

To place a call from an entry in your Directory (more on the Directory on
page 4),

1 Press Directories. Select Contact Directory.
2 Select the entry and press Dial.

To place a call from an entry in your Call List,

1 Press Directories. Select Call Lists.
2 Select either Missed Calls, Received Calls, or Placed Calls.
3 Choose an entry and press Dial.

Place Calls on Hold

To place an active call on hold,

1 Press Hold.
2 To retrieve the call, press Resume.

MAXCS 8.0 Polycom SoundPoint User Guide Page 2