Polycom IP 550 User Manual

Polycom®SoundPoint®IP 550

Benefits

Revolutionary Voice Quality –
Polycom HD Voice technology enables
life-like richness, clarity, and interactivity
of voice communications

Advanced Features & Applications1–

• Four lines

• Backlit 320 x 160-pixel graphical
grayscale LCD

• Shared call/bridged line appearance

• Busy lamp field (BLF)

• Presence, buddy lists

• XHTML micro-browser for Web

applications

Efficient Installation and Provisioning –

• Integrated IEEE 802.3af Power over

Ethernet (PoE) support

• Remote, zero-touch provisioning with

support of a variety of servers

5

Cutting-edge SIP feature set meets Polycom HD Voice

™

Revolutionary sound quality
and advanced features in a four-line SIP phone

Introducing the SoundPoint IP 550 desktop phone, a four-line SIP phone that delivers calls of unprecedented
richness and clarity and supports a comprehensive range of cutting-edge features.

Unparalleled Sound Quality

The SoundPoint IP 550 desktop phone features Polycom’s revolutionary HD Voice™ technology, which brings
life-like richness and clarity to every call.
over twice the voice clarity; Polycom’s patented Acoustic Clarity Technology for crystal-clear, noise- and
echo-free sound, plus best-in-class system design for high-fidelity, faithful voice reproduction.

Comprehensive, Cutting-Edge Feature Set

The SoundPoint IP 550 desktop phone delivers advanced features and capabilities, such as shared
call/ bridged line appearance, busy lamp field (BLF), presence, text messaging, and buddy lists. The
SoundPoint IP 550 phone also boasts an integrated XHTML micro-browser that allows users to take
advantage of productivity-enhancing Web-based applications. Add the support of four lines, a backlit, high­resolution, easy-to-read graphical display and flexible customizations options, and it becomes clear why the
SoundPoint IP 550 is certain to meet the voice communication needs of the most demanding managers
and professionals.

1,5

Polycom HD Voice technology incorporates wideband audio for

1

Broad Interoperability –
Certified to support a comprehensive
set of features with a variety of leading
SIP-based IP PBX and Softswitch

2

platforms
Microsoft Live Communications Server
for telephony and presence

and to interoperate with

4

Efficient Installation and Provisioning

The SoundPoint IP 550 desktop phone is engineered to make installation, configuration, and upgrades
as simple and efficient as possible. The phone’s built-in IEEE 802.3af PoE circuitry and a dual-port Ethernet
switch enable flexible deployment options and savings on cabling expenses. The SoundPoint IP 550 phone
supports remote, zero-touch provisioning and upgrades from a variety of servers, including FTP, TFTP, HTTP

3

or HTTPS
redundancy.

Broad Interoperability

The SoundPoint IP 550 desktop phone has been tested and certified to deliver comprehensive interoperability
and extensive feature support with leading SIP-based call control platforms by BroadSoft, Sylantro,
Interactive Intelligence/Vonexus, Digium, and other Polycom Technology and Interoperability Partners
The phone also interoperates with Microsoft®Live Communications Server (LCS) 2005 for telephony and
presence. Therefore, whether the SoundPoint IP 550 phone is deployed in conjunction with an IP PBX
or a hosted VoIP service, you can rely on it to deliver on its promise of outstanding sound quality and
industry-leading SIP feature set.

. To ensure reliable, uninterrupted performance, the phone supports boot4and call server

3

2

.

,

Polycom SoundPoint IP 550

Make Great Things Happen with Polycom SoundPoint IP 550 Desktop Phone

In today’s Internet driven world, the ability to conduct real time communication and collaboration has become critical to an organization’s survival. As the market
leader in voice, video, data and Web solutions, our award-winning conference technology makes it easy for people to interact and maximize productivity – over
any network, in just about any environment, anywhere around the globe. That’s why more organizations worldwide use and prefer Polycom conferencing solutions.
Because when people work together, great things happen. See how you, too, can achieve great things with the Polycom SoundPoint IP 550 desktop phone.

SPECIFICATIONS

Lines (Directory Numbers)

• Up to 4 lines with up to 2 concurrent calls per line

Display

• 320 x 160-pixel backlit grayscale graphical LCD

• White LED backlight with custom intensity control

Feature Keys

• 4 context-sensitive “soft” keys

• 26 dedicated “hard” keys

- 4 line keys with bi-color (red/green) LED

- 8 feature keys

- 6 display/menu navigation keys

- 2 volume control keys

- Illuminated mute key

- Illuminated headset key

- Illuminated hands-free speakerphone key

- Dedicated hold key

Headset Compatibility

• Dedicated RJ-9 headset port

- Amplified headsets are recommended

Hearing Aid Compatibility

• Compliant with ADA Section 508 Recommendations:
Subpart B 1194.23 (all)

• Hearing Aid Compatible (HAC) handset for
magnetic coupling to approved HAC hearing aids

• Compatible with commercially-available TTY adapter
equipment

Audio Features

• Polycom HD Voice technology delivers life-like voice
quality for each audio path - the handset, the
hands-free speakerphone, and the optional headset

• Full-duplex hands-free speakerphone

- Type 1 compliant with IEEE 1329 full duplex
standards

• Frequency response - 100Hz - 7kHz for handset,
optional headset and hands-free speakerphone modes

• Codecs: G.722 (wideband), G.711 µ/A, and G.729A
(Annex B)

• Individual volume settings with visual feedback for
each audio path

• Voice activity detection

• Comfort noise fill

• DTMF tone generation / DTMF event RTP payload

• Low-delay audio packet transmission

• Adaptive jitter buffers

• Packet loss concealment

• Acoustic echo cancellation

• Background noise suppression

Call Handling Features

• Shared call / bridged line appearance

1

• Flexible line appearance (one or more line keys
can be assigned for each line extension)

• Busy Lamp Field (BLF)

• Distinctive incoming call treatment / call waiting

• Call timer

• Call transfer, hold, divert (forward), pickup

• Called, calling, connected party information

• Local three-way conferencing

• One-touch speed dial, redial

• Call waiting

• Remote missed call notification

• Intercom

• Automatic off-hook call placement

• Do not disturb function

Other Features

• Interoperability with Microsoft LCS 2005 for telephony
and presence

• Local feature-rich GUI

4

• Time and date display

• User-configurable contact directory and call history
(missed, placed, and received)

• Customizable call progress tones

• Wave file support for call progress tones

• Unicode UTF-8 character support. Multilingual user
interface encompassing Chinese, Danish, Dutch,
English (Canada / US / UK), French, German, Italian,
Japanese, Korean, Norwegian, Portuguese, Russian,
Spanish, Swedish

Protocol Support

• IETF SIP (RFC 3261 and companion RFCs)

Network and Provisioning

• Two-port 10/100 Mbps Ethernet switch

• Manual or dynamic host configuration protocol (DHCP)
network setup

• Time and date synchronization using SNTP

• FTP / TFTP / HTTP
provisioning for mass deployments

• Provisioning

• Web portal for individual unit configuration

3

/ HTTPS3server-based central

4

and call server redundancy supported

• QoS Support – IEEE 802.1p/Q tagging (VLAN), Layer 3
TOS, and DSCP

• Network Address Translation (NAT) – support for static
configuration and “Keep-Alive” SIP signalling

• RTCP support (RFC 1889)

• Event logging

• Syslog

• Local digit map

1, 5

• Hardware diagnostics

• Status and statistics reporting

1

Security

• Transport Layer Security (TLS)

• Encrypted configuration files

4

4

• Digest authentication

• Password login

• Support for URL syntax with password for
boot server address

• HTTPS secure provisioning

• Support for signed software executables

3

Power

• Built-in, auto-sensing IEEE 802.3af Power over
Ethernet

• External Universal input AC adapter (included;
24V DC @ 500mA min.)

Approvals

3

Safety

• CE Mark

• EN 60950-1

• IEC 60950-1

• AS/NZS 60950-1

• UL/C-UL

Operating Conditions

• Temperature: +10 to 40°C (+50 to 104°F)

• Relative Humidity: 20% to 85%, non-condensing

Storage Temperature

• -40 to +70°C (-40 to +160°F)

SoundPoint IP 550 Comes With:

• SoundPoint IP 550 console

• Handset with handset cord

• Base stand

• Network (LAN) cable

• Universal power adapter (including country-specific
cord kit)

• Quick Start Guide

• Product registration card

Size

• 10.5 in x 6 in x 7.5 in x 2.5 in
(26.5 cm x 15 cm x 19 cm x 6.5 cm) (W x H x D x T)

Weight

• Phone weight: 2.75 lb (1.26 kg)

Part Numbers / UPC Codes

• 2200-12550-001 / 610807526773 for NA, CALA,
Taiwan

• 2200-12550-002 / 610807526766 for Japan

• 2200-12550-012 / 610807526759 for Australia,
New Zealand

• 2200-12550-015 / 610807526742 for UK, Ireland, HK,
Singapore, Malaysia

• 2200-12550-016 / 610807526902 for Korea

• 2200-12550-022 / 610807526919 for China

• 2200-12550-122 / 610807526735 for Europe, India,
Rest of the World

Unit Box Dimensions / Weight

• 12.5 in x 13.25 in x 3.5 in

• 2045 g

Master Carton Quantity

• Five

Country of Origin

• Thailand

Warranty

• 1 year

• FCC Part 15 (CFR 47) Class B

• ICES-003 Class B

• EN55022 Class B

• CISPR22 Class B

• AS/NZS CISPR 22 Class B

• VCCI Class B

• EN55024

• EN61000-3-2; EN61000-3-3

• ROHS compliant

• Anatel

• GOST

• C-tick

1

Some of these features need to be supported by an

appropriate call / applications server.

2

Please visit http://www.polycom.com/techpartners.htm
for a list of supported platforms.

3

Requires BootROM version 3.2.x or higher.

4

Requires SIP version 2.0.x or higher.

5

In some calling scenarios, such as IP to PSTN, Polycom
HD Voice will not be available and the call will
progress in narrowband instead.

• CCC

©2007 Polycom, Inc. All rights reserved.

Polycom, the Polycom logo and SoundPoint are registered trademarks and Polycom HD Voice is a trademark of Polycom, Inc. in the U.S. and various countries.
All other trademarks are the property of their respective owners. Specifications subject to change without notice.

www.polycom.com

Polycom Headquarters: 4750 Willow Road, Pleasanton, CA 94588 (T) 1.800.POLYCOM (765.9266) for North America only.

For North America, Latin America and Caribbean (T) +1.925.924.6000, (F) +1.925.924.6100

Polycom EMEA: 270 Bath Road, Slough, Berkshire SL1 4DX, (T) [phone], (F) [phone]

Polycom Asia Pacific: 8 Shenton Way, #11-01 Temasek Tower, Singapore 068811 (T) +65.6389.9200, (F) +65.6323.3022

Part No. 3726-17680-001 Rev. 03/07