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User Guide
SoundPoint® IP 500/501 SIP 1.5
SoundPoint
®
IP 500/501 SIP
USER GUIDE
March 24, 2005
Page 2
Contents
Introduction ............................................... 1
Parts List ................................................... 1
Installing SoundPoint® IP 500/501 SIP .......... 2
Connecting Network and Power Source ................................2
Connecting the Handset and Optional Headset ....................3
Attaching the Base .................................................................3
Features .................................................... 4
Key Descriptions ......................................... 5
Using SoundPoint® IP 500/501 SIP ............... 6
Placing a Call ........................................................................6
Answering a Call ....................................................................7
Call Hold and Resume ...........................................................7
Multiple Calls on Hold ............................................................ 7
Microphone Mute ................................................................... 7
General Key Use ...................................................................8
Local Conferencing ................................................................8
Splitting a Conference ...........................................................8
Transferring a Call ................................................................. 8
Call Timer ...............................................................................9
Ending a Call .........................................................................9
Redial .....................................................................................9
Call Forwarding ......................................................................9
Volume Adjustment ................................................................9
Do Not Disturb ..................................................................... 10
Time and Date ..................................................................... 10
Headset Memory Mode .......................................................10
Display Contrast ..................................................................10
Ring Type ............................................................................. 11
Call Lists .............................................................................. 11
Contact Directory ................................................................. 11
Speed Dial ........................................................................... 12
Multiple Lines .......................................................................13
Multiple Keys Per Line ......................................................... 13
Multiple Call Appearances ................................................... 14
Page 3
Shared Lines ........................................................................14
Voicemail ............................................................................. 15
Distinctive Ringing / Call Treatment .....................................15
Multilingual Support (Localization) .......................................16
Phone Reboot ......................................................................16
Optional Features ..................................... 17
Text Messaging .................................................................... 17
Presence / Status / Buddy Lists ...........................................17
Troubleshooting ........................................ 19
Safety and Compliance ............................... 20
Part 15 Rules ....................................................................... 20
Class B Digital Device or Peripheral ....................................20
Modifications ........................................................................21
Installation Instructions ........................................................ 21
Plug Acts as Disconnect Device .......................................... 21
Industry Canada (IC) ...........................................................21
CE and VCCI Mark .............................................................. 21
Polycom Limited Warranty
and Limitation Liability .............................. 21
Exclusions ................................................ 22
Warranty Exclusive .................................... 22
Service Agreements ................................... 22
Limitations of Liability ............................... 23
Disclaimer ................................................ 23
Governing Law ......................................... 23
Copyright Notice ....................................... 23
Page 4
Introduction
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Directories
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Call Lists
Conference
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Redial
Thank you for choosing the SoundPoint
®
IP 500/501 SIP, a full-duplex, handsfree phone. This unit provides business
telephony features and functions such as
Multiple Call Appearances, Call Hold,
Transfer, and Conference over an IP
network. In this User Guide, you will
find everything you need to quickly use
your new phone. Be sure to verify with
Parts List
The following items are included in your
SoundPoint® IP 500/501 SIP package.
Check this list before installation to ensure
Polycom SoundPoint® IP 500/501 SIP
your system administrator that your
network is prepared for configuring your
SoundPoint® IP 500/501 SIP phone or
consult the Administrator Guide Sound-
®
Point
/SoundStation® IP SIP for more
information. As well, be sure to read the
Parts List, and the Safety Notices section
in this guide before you set up and use the
SoundPoint® IP 500/501 SIP phone.
that you have received each item. If you
are missing any items, please contact your
system administrator.
Power Adapter
(specification varies according
to country)
Handset & Handset Cord
Network / Power Cable
Phone Base
Quick Start Guide
1
Page 5
Installing SoundPoint® IP 500/501 SIP
LAN PC HEADSET
HANDSET
LAN PC HEADSET
HANDSET
LAN PC HEADSET
HANDSET
This section provides basic installation
instructions and information for obtaining
the best performance with the SoundPoint® IP 500/501 SIP phone. If you require additional information or assistance
The SoundPoint® IP 500/501 SIP User
Guide includes regulatory compliance
information that your system administrator should review and can also be found at
http://www.polycom.com.
with your new phone, please contact your
system administrator.
Connecting Network and Power Source
AC Power Option
Connect the keyed end of the supplied Network Cable to the LAN
jack on the phone, and connect the
shorter end to the Network (LAN)
port. Connect the DC plug of the
AC wall adapter into the supplied
LAN cable as shown.
In-Line Power Option
If the phone is connected to a compatible
Ethernet switch that can provide in-line
power, the phone will use that power option.
Simply plug the keyed end of the In-Line
Power Cable (optional accessory) into the
LAN jack on the phone and connect the
shorter end of this cable to an available
Power and Data port on the In-Line Power
switch. The AC wall adapter is not required
when using In-Line power.
Cisco™Catalyst™ In-Line
Power Switch
IEEE 802.3af compliant
In-Line Power switch
Cisco™ In-Line Power
Cable
(Part No.2457-11014-002)
OR
IEEE 802.3af In-Line
Power Cable
(Part. No 2457-11077-002)
2
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LAN PC HEADSET
HANDSET
Connecting the Handset and Optional Headset
1. Connect the short straight end
of the phone cord to the handset
and the corresponding longer
straight end of the cord to the
handset jack on the back of the
phone.
2. Connect the headset (optional
accessory) to the headset jack on
the back of the phone.
For information on headsets,
please visit www.polycom.com
and choose the Support link.
(Optional)
Attaching the Base
1. Place all cords in the recessed area
above the modular jacks as shown.
2. Align the two protrusions on the
bracket with their corresponding
holes in the phone and snap them together to lock the base to the phone.
3
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Features
Speakerphone
Microphone Mute
Headset
Feature Keys
Access important features
using these keys.
Dial Pad
These 12 keys provide
the 10 digits, the 26 alphabetic
characters, and special characters available in context
sensitive applications.
Line/Speed Dial Keys
Use these keys to activate up to three lines or speed
dials that can be assigned to your phone.
Volume Keys
Use these to adjust the volume of the handset,
headset, speaker, and ringer.
Display Control
Keys
Use the arrow keys
to scroll through the
displayed information.
Use the Sel key to select
a field of displayed data
and the Del key to
delete it.
Soft Keys
The screen will display
labels for these keys,
to identify their contextsensitive functions.
Hold
Hookswitch
Speaker
For ringer and
hands-free audio
output.
Indicator
This will alert you to
incoming calls, new
messages, and other
events.
Graphic Display
Shows information
This works best when the phone is placed on a hard, flat surface.
4
about calls, messages,
soft keys, time, date,
and other relevant
data.
Hands-free Microphone
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Key Descriptions
Feature Key Description
Allows for hands-free communication during calls.
Mutes audio transmission locally during calls.
Allows users to place and receive calls through an optionally connected headset.
Line or Speed Dial keys.
Access to local directories and call lists.
Access to special services (future implementation).
Access to Missed, Placed and Received calls.
Allows setup of a 3-way local conference.
Transfer of current call to third party.
Dials last connected party from the phone.
Dial Pad
Places current active call in Hold state.
Cancels ringing and directs incoming calls to your Voice Mail (if
supported).
Place/receive text and voice messages.
Access local and server features.
Select and Delete controls for options and text within local menus.
Scrolling of lists and control of text/number entry on display.
Soft keys to select from various context-sensitive options.
Volume keys to adjusts audio and ringer volume.
General dialing and alphanumeric entry (incl. special characters).
5
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Using SoundPoint® IP 500/501 SIP
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Placing a Call
Using the Handset:
1. To obtain dial tone, pick up the hand
set.
2. Dial the desired number,
OR
Dial by SIP URL or IP
†
address:
• After obtaining dial tone press
• Enter URL or IP (press * for “.” and #
for “@”)
• Press
Send to complete the call.
Using Hands-Free Speakerphone Mode:
1. With the handset on-hook, press a line
key,
, or NewCall to obtain dial tone.
2. Dial the desired number,
OR
Dial by SIP URL or IP
†
address as
above.
Using the Headset:
1. With the optional headset connected,
press a line key,
, or NewCall to
obtain dial tone.
2. Dial the desired number,
OR
Dial by SIP URL or IP
†
address as
above.
Name
-
During a call, users can alternate
between handset, headset, or hands-
free modes by pressing the
or
keys, or picking up the handset.
See also Headset Memory Mode.
Users also have the option to dial directly from
the dial pad without first getting dial tone.
Simply enter the number then lift the handset
or press the Dial soft key or press the
keys.
In all cases, the active call will appear on the
display showing call duration and destination.
†
Examples:
10.3.0.42
joe@205.173.1.24
sip: jane@polycom.com
or
To obtain the IP address of your phone, press
followed by Status, Platform and
Phone. The IP address is listed together with
other phone information.
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Answering a Call
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Using the Handset:
Pick up the handset.
Using Hands-Free Speakerphone Mode:
Press
press the line key (
or with the handset on hook
) opposite the
incoming call, or the Answer soft key .
Using the Headset:
Pressing
will answer the call through
an optionally connected headset. If headset memory mode is enabled, pressing the
line key (
) will do the same.
In all cases, the active call will appear
on the display showing call duration and
destination.
Call Hold and Resume
Incoming calls may be ignored
by pressing the Reject soft key or
during ringing. Note
that Do Not Disturb stays active
when the call is dropped and will
remain so until toggled off.
During a call, press
or the Hold soft
key. The call will be placed on hold and
this will be indicated on the display. Press
the Resume soft key to retrieve the call.
Multiple Calls on Hold
If multiple calls are on hold on a single line
key, use the arrow keys to switch between
the calls then press the Resume soft key to
retrieve the desired call. If more than two
calls are on hold on a single key, an indica
tion will appear on the display, for example
“2/3” shows that this is the second call out
of three calls.
Microphone Mute
During a call, press
phone lights up and a flashing microphone
on the display indicates that the other party
(parties) cannot hear you.
Microphone Mute applies to all modes:
handset, headset, and hands-free.
. The LED on the
If calls are on hold on more than one line
key, the details of the calls on any line key
can be viewed by pressing that line key and
holding it down for a few seconds. If a line
key is pressed briefly, the first call on hold
on that line key will be retrieved.
You can still hear all other parties while
Mute is enabled.
To turn off Microphone Mute, press
again.
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General Key Use
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To navigate through menus and to enter data, these are useful tips:
and
1. Use
lists. In some lists the
keys can be used as “Page Up” and
“Page Down”.
2. When menus have submenus, use
and
or one level back up.
3. The
quickly exit from any menu.
4. The
quickly exit from any directory.
to scroll through
and
to move one level down
key can be pressed to
key can be pressed to
5. To enter text using the dialpad,
press the number keys one or more
times. For example, for ‘A’ press
‘2’ and for ‘C’ press ‘222’. When
in text entry mode the display title
will show whether keys will gener
ate numbers (1), upper-case (A) or
lower-case (
1/A/a soft key can change this.
-
a) characters and the
Local Conferencing
A conference may be created with two other parties using the phone’s local conferencing feature.
1. Place a call to the first party.
2. Press
or the Confrnc soft
key to obtain a new line (the active
call is placed on hold).
3. Dial the phone number of the second party or use the arrow keys to
access speed dial numbers, missed,
placed, and received call lists.
From one of these lists press the
Dial soft key.
Splitting a Conference
When a conference has been established,
a Split soft key is available. Pressing this
Transferring a Call
1. During a call, press
Trnsfer soft key (the active call is
placed on hold).
2. Press the
transfer (without consultation) is
Blind soft key if a blind
required.
3. Dial the number to which you want
to transfer the call or use the arrow
keys to access speed dial numbers,
missed, placed, and received call
lists. From one of these lists press
the Dial soft key. (This step com-
or the
8
Ending the call on the conference
originator’s phone will terminate the
conference.
4. When the second party answers,
press
again to join all parties in the con
or the Confrnc soft key
-
ference, or press the Split soft key
to put the first call on hold and keep
the second call as the active call.
A conference may be created at any time
between an active call and a call which is
on hold (on the same line) by pressing the
Join soft key.
key will split the conference into two calls
on hold.
pletes a blind transfer.)
4. Press
or the Trnsfer soft
key again after consulting with the
new party to complete a consulta
tive transfer or press the
key to put the first call on hold and
keep the second call as the active
call.
Transfer may be cancelled during estab
lishment by pressing the Cancel soft key.
The original call is resumed.
-
Split soft
-
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My Status
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Call Timer
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Call progress on an active call is monitored
through a local call timer. This is visible
within the active call window on the display.
Ending a Call
Press the EndCall soft key.
OR
Redial
Press
from your phone.
To redial another prviously dialed number,
press
press
to dial the last call placed
from the phone’s idle display, and
again to place the call.
Call Forwarding
Calls may be Forwarded (Diverted) to
another extension as follows:
1. Press the Forward soft key from the
phone’s idle display.
2. (Optional) If multiple lines are in
use, select which line to forward.
3. Enter a number or URL to forward
all future calls to.
4. Press the
Call Forwarding.
Idle display returns with a moving arrow
on the line label to confirm Call Forward
ing enabled.
Enable soft key to confirm
-
Replace the handset, or press
Hands-free Mode, or
if in
if in Headset
Mode.
OR
Press
or
and select
Call Lists and Placed Calls to scroll
through the list.
To turn call forwarding off:
1. Press the Forward soft key from the
phone’s idle display.
2. (Optional) If multiple lines are in
use, Select which line to disable.
3. Press the
Disable soft key.
Idle display returns and the line indicator
now displays the regular icon.
Volume Adjustment
Press the volume keys to adjust receiver
volume during a call. Pressing these keys in
idle state adjusts the ringer volume.
To conform to regulatory requirments,
handset and headset volume will return
to a preset level after each call. Hands-
free volume settings will be maintained
across calls.
9
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Do Not Disturb
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Press
ringing on incoming calls. A flashing icon
and text on the display indicates that Do
Not Disturb is on.
Calls received while Do Not Disturb is
enabled are logged in the Missed Call list.
To turn off Do Not Disturb, press
to prevent the phone from
again.
Time and Date
Time and Date is clearly displayed on the
SoundPoint® IP 500/501 SIP phone. If the
phone cannot obtain a time and date from the
server, the display will flash. Contact your
system administrator if either time or date is
incorrect.
Users have control over the format of the
display and can turn it off. Select options
which are right for you as follows:
Headset Memory Mode
As an option, the headset can be permanently enabled. This is especially useful
for regular headset users. To do this:
1. Press
2. Select
Settings followed by Basic,
Preferences, Headset Memory
3. Use the up or down arrows and
Select soft key to enable Headset
Memory Mode.
4. Press
main menu.
.
.
to return to the
(Optional) If multiple lines are in use, Do
Not Disturb can be set on a line-by-line
basis. Contact your system administrator
for futher details. When Do Not Disturb
is enabled for a particular line, this is
indicated by a flashing “
X ” beside the line
indicator on the display.
1. Press
2. Select
.
Settings followed by Basic,
Preferences, Time & Date.
3. Select from Clock Date
Clock Order
or Enable/Disable.
, Clock Time,
4. Scroll through the options via the up
and down arrow keys.
5. Press
Select to confirm and
to return directly to the idle display.
Subsequent calls to or from this phone
using the headset will activate a flashing
headset icon on the display. Pressing the
line keys or
Answer soft key to receive a
call will now connect to the user’s headset
automatically.
Repeat steps 1-3 and select Disable to turn
Headset Memory Mode off.
Display Contrast
To adjust the contrast on the display to a
comfortable level:
1. Press
Basic, followed by Contrast.
2. Press the
(or volume keys) to increase or
decrease the display contrast.
. Select Settings,
Up or Down soft keys
10
3. Press the
Ok or Cancel soft keys to
accept or cancel changes.
4. Press
or the Exit soft key
to return to the idle display.
Page 14
Ring Type
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Directories
Many ring types are available. Users can
select different rings to distinguish be
tween lines or to have a different ring from
their neighbor’s phone.
To change the incoming ring to a desired
sound:
1. Press
. Select Settings
followed by Basic, Ring Type.
2. (Optional) If multiple lines are
used, first select which line to
change.
Call Lists
A local list of calls missed, received, and
placed is maintained by the phone (up to
100 for each).
Press
Missed, Received, or Placed Calls as desired. Call information will be displayed.
From this screen:
1. Choose
if necessary.
2. Choose
3. Choose
ous menu.
or
followed by
Edit to amend the dial string
Dial to return the call.
Exit to return to the previ-
3. Using the arrow keys, highlight the
desired ring type. Press the Play
soft key to hear the selected ring
type.
4. Press
Select to change to the se-
lected ring type.
5. Press
or the Exit soft key
to return to the idle display.
See also Distinctive Ringing / Call
Treatmen
For additional choices, press
t.
More fol-
lowed by:
4. Info to view information about the
call.
5. Save to store the contact to the
Contact Directory.
6. Clear to delete the call from list.
Press More and Exit soft keys to return to
the idle display.
To quickly view respective call
lists from the idle display:
Press
for Placed Calls.
Press
for Received Calls.
Press
for Missed Calls.
Contact Directory
In addition to a directory of missed, placed, or received calls, the phone can store a local directory
of 200 or more contacts*. Users can add, delete,
edit, dial, or search for any contact in this list
through just a few key strokes.
To add or edit a contact:
1. Press
Directory
2. Press
Add to enter another contact
into the phone’s database or high
light an existing entry then press
Edit.
and select Contact
.
*Limit depends on Server con-
figuration. Contact your system
administrator for full details.
3. Enter first and/or last name from
the keypad. Press the
key to select between numeric and
1/A/a soft
upper/lower case alphanumeric
-
11
modes. Press the Encoding soft key
to access special characters in other
languages.
Page 15
4. Enter the Contact number. This
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is a required field and it must be
unique (not already in the directory).
5. Speed Dial Index, Ring Type and
Divert Contact may be left blank.
6. Use
and
to switch between
Enabled and Disabled settings for
the last four fields.
To search for a particular contact:
1. Press More and then Search from the
Contact Directory
menu.
2. Using the dial pad, enter the first
few characters for First or Last
names.
Speed Dial
Pre-assigned numbers can be associated
with line keys for rapid automated dial
ing. Speed Dial entries are consecutively
placed next to assigned line keys on the
phone.
To assign Joe to a Speed Dial key:
1. Press
Directory
2. Press the
and select Contact
.
Add soft key to enter Joe’s
contact details (see Contact Directory) or highlight Joe’s existing
directory entry and press Edit.
3. Enter Speed Dial Index as “1”.
This assigns Joe to the first avail
able line key on the display.
4. Press
Save to confirm or Cancel to
abandon the change then press Exit
to return to the idle display.
Idle screen is now as shown:
-
7. Press
Save to confirm or Cancel to
abandon the changes then press
to return to the idle display.
Contacts can be easily added from
Call Lists. See Call Lists for more
information.
3. Press
Search to search for contacts.
4. Successful matches can be dialed
from the resulting screen.
An additional speed dial key for Jane can be
added to the previous example as follows:
5. Repeat steps 1 and 2 above for Jane’s
contact details.
6. Enter Speed Dial Index as “2”.
7. Press Save to confirm or Cancel to
abandon the change then press Exit
to return to the idle display.
Idle screen is now as shown:
-
To dial a number assigned to a line key,
simply press the line key directly opposite
the number on the display.
Exit
12
Page 16
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To remove a Speed Dial entry:
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Directories
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Directories
1. Press
and select Contact
Directory.
2. Scroll to the desired entry and press
Edit.
3. Delete the Speed Dial Index number
using the
then
keys.
Multiple Lines
SoundPoint® IP 500/501 SIP can support up
to three lines, each associated with its own
line key. Lines can be configured for local
Directory Numbers (DNs), such as your main
extension and private or shared lines.
Typically, the top-most line key is reserved
for the principle DN of the phone. Depending
on how your phone is configured, the display
could resemble one of the screens shown:
4. Press
Save and Exit to return to the
idle display.
The Speed Dial for that contact is removed.
To quickly view a complete list of assigned
speed dial entries, press
display. Dial directly from a selected
number.
from the idle
Multiple Keys Per Line
Each line on the phone can be configured to
have more than one line key associated with
it. If this is the case, the display could look
something like this:
Incoming calls to this line will be distributed evenly among the available keys.
Similarly, outgoing calls will be distributed.
13
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Multiple Call Appearances
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Each line on the phone can be configured
to have one or more call appearances. This
is useful if there is an active call and an
incoming call arrives on the same line. In
the example shown, extension 9301 is in
an outbound call with 9304. The second
diagram shows an incoming call from exten
sion 9305. To answer this incoming call,
put the original call on Hold or press the
key. Soft key labels are updated on the
display to enable the user to:
1. Answer the incoming call.
2. Reject the incoming call.
3. Forward the incoming call to another
extension.
Answering the incoming call places the
original on Hold and refreshes the soft key
labels as indicated (last illustration).
A user can also place another outbound call
on the same first line. Press
first call and press
NewCall to obtain dial
tone for a second call.
Hold during the
-
Shared Lines
The phone supports shared lines*. A shared
line is indicated by a different line icon. In
the diagram, the first line is private and the
second line is shared. If two phones share
a line, an incoming call to that number will
cause both phones to ring. The call can be
answered on either phone but not both.
If a shared line is in use on one of the
phones, it cannot be used on the other one.
The shared line icon changes to a moving
icon when the line is in use remotely.
Calls on shared lines can be transferred, put
on hold, or added to a conference.
*
Shared lines are an optional feature configured on the server
and may not be supported on your particular system. Contact
your system administrator to find out.
14
Page 18
Voice Mail
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Messages
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Received messages will be indicated by a
flashing Message Waiting Indicator LED
on the front of the phone and a visual
notification on the display.
Individual line indicators reflect voice or
text messages left on that line (useful if
multiple lines are in use).
To listen to voice messages:
1. Press
2. Select
Message Center
3. (Optional) If multiple lines are in
use, select from which line messages are to be retrieved.
4. Display indicates number of
messages and their importance.
.
*,†
.
A stutter dial tone in place of normal dial
tone is used to indicate that one or more
voice messages are waiting at the message
center.
Press Connect to initiate Voice Mail
retrieval from the Message Center,
OR
Press
Clear to turn off the flashing
LED without listening to messages.
5. Follow voice prompts to listen to
messages.
*
Voice Mail is an optional feature configured
on the server and may not be supported on your
particular system. Contact your system adminis-
trator to find out.
Distinctive Ringing / Call Treatment
Users can set distinctive incoming ringing
tones for contacts in their local directory. This
allows identification of a contact by a specific
ring tone.
To set a distinctive ring for a local contact:
1. Press
Directory
2. Using the arrow keys, scroll
through the directory to choose a
contact.
3. Press
Edit and scroll down to Ring
Type
.
4. Enter a number corresponding
to one of the ring types available
(press
existing value). See Ring Typ
in this guide for further details.
and select Contact
.
then
to remove an
†
Screen options may vary with server-based
application. Voice Mail can be accessed with a
single key press. Contact your system adminis
trator to configure this option.
5. Press the Save soft key or Cancel
to abandon the change then press
to return to the idle dis-
play.
Incoming calls from this contact will
now have the distinctive ringing pattern
applied.
This feature is local to the phone,
e
and may be over-ridden by server
settings. Contact your system
administrator for more details.
-
15
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Multilingual Support (Localization)
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Hold
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1 3
DEF
5
JKL4GHI
6
MNO
8
TUV7PQRS
9
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0
OPER
*
#
2
ABC
Hold
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Message
s
Do Not Disturb
ABC21DEF
3
54
MNOJKLGHI
6
TUV87WXYZ
9
OPER
PQRS
0
Many languages are supported by the phone.
To change language:
1. Press
Basic, Preferences, Language
and select Settings,
.
2. Scroll through the list of available
languages and press the Select soft
key when the desired language is
highlighted.
Phone Reboot
Periodically, the phone may require a user
reboot. Reasons for this include accepting a
new configuration or new software.
There are two ways to reboot the phone:
► Simultaneously press and hold the Mes-
sages, Microphone Mute, and Volume
keys (see illustration) for more than 3
seconds or until a beep is heard.
► Press
Advanced, Restart Phone (the user
password is required to access this
menu).
The reboot process will begin and is complete
when the idle display is shown.
and select Settings,
3. The display will change to the
language of your choice.
4. Exit to the idle display by pressing
.
In the case of problems, it may be possible to restore normal operation of your phone
without rebooting. Contact your system administrator before attempting to reboot
the phone.
16
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Optional Features
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Messages
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Messages
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Text Messaging
Users can send and receive Text messages
on the phone. SIP Instant (Text) Mes
saging is supported in real-time. Users
can send and receive text messages using
their phones. Received messages will be
To read text messages:
1. Press
and select Instant
Messages,
OR
Press the
InstMsg soft key to read a
message just received.
2. (Optional) If multiple lines are in
use, select from which line messages are to be retrieved.
To send a text message:
1. Press
.
2. Select Instant Messages
3. (Optional) If multiple lines are in
use, first select from which line to
send the message.
4. Press the
More soft key then New.
5. Enter the desired extension or SIP
URL. Press the 1/A/a soft key
to alternate between numeric and
upper/lower case alphanumeric
modes.
-
.
indicated by a flashing Message Waiting
Indicator LED on the front of the phone
and optionally a visual notification on the
display.
3. Messages appear first to last in sent
order.
4. Press the
Next or Prev soft keys to
cycle through messages in order.
5. Press the
More soft key to access
the Delete, Reply and New options.
6. Press the
Select soft key to choose
from various pre-scripted short
messages.
OR
Press
Edit to compose a custom
message. Use dialpad keys to cycle
through the character set. Use
keys 1, *, 0, and # to select special
characters.
7. Press
Send when finished.
Presence / Status / Buddy Lists
The phone combines interactive message
services and status monitoring to complement a traditional messaging application
such as email.
Live interaction within a pool of phones is
possible by monitoring the “presence” of
the parties involved.
To add or delete a contact from your buddy list, or block a contact:
1. Press
Directory
and select Contact
.
2. Using the arrow keys, scroll
through the directory to choose a
contact.
Each phone can “watch” the status of up
to eight other phones. These other phones
form the “Buddy List”. The status of bud
dies is displayed and updated in real time.
Each phone can also be “watched” by up
to eight other phones.
3. Press
4. Press
17
Edit and scroll down to the
Watch Buddy
or Disabled status.
or Block Buddy fields.
to switch between Enabled
-
Page 21
5. Press the Save soft key or Cancel
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to abandon the change then press
to return to the idle display.
The diagrams show a typical Buddy Status screen
display of monitored phones and a My Status display.
To view and change Presence settings:
1. Press
and select Fea-
3. Choose
tures, Presence.
2. Choose
My Status to change your
own status (online, busy, etc.).
This affects information sent
to watching phones. Presence
4. Choose Watcher List
information will also be sent to
watching phones when the user
goes off-hook or invokes Do Not
Disturb. The
My Status display
5. Choose Blocked List
can also be accessed by pressing
the MyStat soft key from the idle
display.
Buddy Status to monitor
the status of the contacts within
your buddy list. This can also be
accessed by pressing the Buddies
soft key on the idle display.
to see which
phones are currently monitoring
your status. Press the Block soft key
to block a watcher.
to see which
phones you have blocked from
monitoring your status. Press the
Unblock soft key to unblock a contact.
The software running on the phone is compatible with Win-
dows™ and MSN Messenger™ for peer-to-peer presence
and instant messaging.
18
Page 22
Troubleshooting
No Dial-Tone
Verify power is correctly applied to the
SoundPoint® IP 500/501 SIP phone:
• Check that the display is illumi
nated.
• Make sure the LAN cable is insert
ed properly at the rear of the phone
(try unplugging and re-inserting the
cable).
• If using inline powering, check
that the switch is supplying power
to the phone (contact your System
Administrator).
No Display, Incorrect Display or Bad Contrast
Verify power is correctly applied to the
SoundPoint® IP 500/501 SIP phone:
• As “No Dial-Tone” above.
Verify contrast adjustment:
• Follow the instructions in this User
Guide to readjust the contrast to a
darker level.
• Reboot the phone to obtain a
default level of contrast (follow the
instructions in this User Guide).
Verify if dial tone is present on any other
audio paths:
-
-
• Switch between handset, headset
(if present) or hands-free to see if
dial tone is present on these other
paths.
• If dial tone exists on one of these,
connect a different handset or head
set to isolate the problem.
Verify successful outbound or inbound
calling:
• Place a call to the phone under in
vestigation. Check that the display
indicates incoming call information.
• Lift the handset. Ensure dial tone
is present and place a call to another extension or number. Check that
the display changes in response.
-
-
No Ringing
Verify incoming ring setting and volume
level:
• Adjust the ringing level from the
front panel using the volume up/
down keys.
• Check same status of handset,
headset (if connected) and through
the hands-free speakerphone.
No Audio on Headset
Verify correct connections:
• Ensure the headset is plugged into
the jack marked
of the phone.
Headset at the rear
Verify successful outbound or inbound
calling:
• As “No Display” above.
• Ensure the headset amplifier (if
present) is turned on and/or the
volume is correctly adjusted.
19
Page 23
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No Response from Feature Key Presses
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Menu
Verify phone is in active state:
• Make a call to the phone to check
• Press
for inbound call display and ringing as normal. If successful, try to
press feature keys within the call to
access Directory or Buddy Status
• Reboot the phone to attempt re-
for example.
Display shows “Network Link is Down”
Verify LAN cable is properly connected:
• Check termination at the switch or
• Press
hub (furthest end of the cable from
the phone).
• Check that the switch or hub is
operational (flashing link/status
• Reboot the phone to attempt re-
lights) or contact your System
Administrator.
Safety and Compliance
Part 15 Rules
This device is compliant with Part 15 of
the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful
interference, and
2. This device must accept any inter
followed by System
Status and Server Status to confirm
line is actively registered to the
server.
registration to the server.
followed by System
Status and Network Status. Scroll
down to verify LAN port is Active.
registration with the server.
-
ferences received, including inter
ference that may cause undesired
operation.
Class B Digital Device or Peripheral
Note: This equipment is tested and complies with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to pro
vide reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses, and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will
not occur in a particular installation. If
this equipment does cause harmful inter-
ference to radio or television reception,
which can be determined by turning the
equipment off and on, the user is encour
-
aged to try to correct the interference by
one or more of the following measures:
1. Reorient or relocate the receiving
antenna.
2. Increase the separation between the
equipment and receiver.
3. Connect the equipment into an out
let on a circuit different from that
to which the receiver is connected.
4. Consult the dealer or an experience
radio/TV technician for help.
20
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Page 24
Modifications
In accordance with Part 15 of the FCC
Rules, the user is cautioned that any
changes or modifications not expressly
approved by Polycom, Inc. could void the
user’s authority to operate the equipment.
Installation Instructions
Installation must be performed in accordance with all relevant national wiring
rules.
L’Installation doit être exécutée confor
mément à tous les règlements nationaux
applicable au filage électrique.
Plugs Acts as Disconnect Device
The socket outlet to which this apparatus
is connected must be installed near the
equipment and must always be readily
accessible.
La prise électrique à laquelle l’appareil
est branché doit être installée près de
l’équipement et doit toujours être facile
ment accessible.
Industry Canada (IC)
This Class [B] digital apparatus complies
with Canadian ICES-003.
Cet appareil numérique de la classe [B]
est conforme à la norme NMB-003 du
Canada.
CE and VCCI Mark
This SoundPoint® IP 500/501 SIP is
marked with the CE mark. This mark
indicates compliance with EEC directories
89/336/EEC and 73/23/EEC.
A full copy of the Declaration of Confor
mity can be obtained from Polycom Ltd.,
270 Bath Road, Slough, Berkshire, SL1
4DX, UK.
-
-
-
Polycom Limited Warranty
and Limitation Liability
LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this
product is expected to be free from defects
in workmanship and materials, under
normal use and service, for one year from
the date of purchase from Polycom or its
authorized reseller.
Polycom’s sole obligation under this ex
press warranty is at Polycom’s option and
-
expense, to repair the defective product
or part, deliver to Customer an equivalent
product or part to replace the defective
item, or if neither of the two foregoing
options are reasonably available, Polycom
may, on its sole discretion, refund to
Customer the purchase price paid for
the defective product. All products that
are replaced will become the property of
Polycom. Replacement products or parts
21
Page 25
may be new or reconditioned.
Polycom is expected to warrant any
replaced or repaired product or part for
ninety (90) days from shipment, or the
remainder of the initial warranty period,
whichever is longer.
Products returned to Polycom must be
sent prepaid and packaged appropriately
for safe shipment, and it is recommended
that they be insured or sent by a method
Exclusions
Polycom will not be liable under this
limited warranty if its testing and exami
nation disclose that the alleged defect or
malfunction in the product does not exist
or results from:
• Failure to follow Polycom’s installa
tion, operation, or maintenance instructions.
• Unauthorized product modification or
alteration.
-
Warranty Exclusive
that provides for tracking of the package.
Responsibility for loss or damage does not
transfer to Polycom until the returned item
is received by Polycom. The repaired or
replaced item will be shipped to Customer,
at Polycom’s expense, not later than thirty
(30) days after Polycom receives the
defective product, and Polycom will retain
risk of loss or damage until the item is
delivered to Customer.
• Unauthorized use of common carrier
-
communication services accessed
through the product.
• Abuse, misuse, negligent acts or omis
sions of Customer and persons under
Customer’s control; or
• Acts of third parties, acts of God, ac
cident, fire, lightening, power surges or
outages, or other hazards.
-
-
IF A POLYCOM PRODUCT DOES NOT
OPERATE AS WARRANTED ABOVE,
CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY
SHALL BE REPAIR, REPLACEMENT,
OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION.
TO THE FULL EXTENT ALLOWED BY
LAW, THE FOREGOING WARRANTIES
AND REMEDIES ARE EXCLUSIVE
AND ARE IN LIEU OF ALL OTHER
WARRANTIES, TERMS, OR CONDI
TIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF
LAW, STATUTORY OR OTHERWISE,
INCLUDING WARRANTIES, TERMS,
OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICU
LAR PURPOSE, SATISFACTORY
QUALITY, CORRESPONDENCE WITH
DESCRIPTION, AND NON-INFRINGE
MENT, ALL OF WHICH ARE EX
PRESSLY DISCLAIMED. POLYCOM
NEITHER ASSUMES NOR AUTHO
RIZES ANY OTHER PERSON TO AS
SUME FOR IT ANY OTHER LIABILITY
IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE OR
USE OF ITS PRODUCTS.
-
Service Agreements
Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product.
22
-
-
-
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Page 26
Limitations of Liability
LIMITATION OF LIABILITY. TO THE
FULL EXTENT ALLOWED BY LAW,
POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT OR
TORT (INCLUDING NEGLIGENCE),
FOR INCIDENTAL, CONSEQUEN
TIAL, INDIRECT, SPECIAL, OR
PUNITIVE DAMAGES OF ANY KIND,
OR FOR LOSS OF REVENUE OR
PROFITS, LOSS OF BUSINESS, LOSS
OF INFORMATION OR DATA, OR
OTHER FINANCIAL LOSS ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, INSTALLATION, MAIN
-
-
Disclaimer
Some countries, states, or provinces do
not allow the exclusion or limitation of
implied warranties or the limitation of
incidental or consequential damages for
certain products supplied to consumers,
or the limitation of liability for personal
injury, so the above limitations and exclu
-
Governing Law
This Limited Warranty and Limitation of
Liability shall be governed by the laws of
the State of California, U.S.A., and by the
laws of the United States, excluding their
conflicts of laws principles. The United
Nations Convention on Contracts for the
International Sale of Goods is hereby
excluded in its entirety from application to
this Limited Warranty and Limitation of
Liability.
All rights reserved under International and
Pan-American Copyright Conventions.
No part of the contents of this manual may
TENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF
ITS PRODUCTS, EVEN IF POLYCOM
OR ITS AUTHORIZED RESELLER
HAS BEEN ADVISED OF THE POS
SIBILITY OF SUCH DAMAGES, AND
LIMITS ITS LIABILITY TO REPAIR,
REPLACEMENT, OR REFUND OF THE
PURCHASE PRICE PAID, AT POLY
COM’S OPTION. THIS DISCLAIMER
OF LIABILITY FOR DAMAGES WILL
NOT BE AFFECTED IF ANY REMEDY
PROVIDED HEREIN SHALL FAIL OF
ITS ESSENTIAL PURPOSE.
sions may be limited in their application to
you. When the implied warranties are not
allowed to be excluded in their entirety,
they will be limited to the duration of the
applicable written warranty. This warranty
gives you specific legal rights which may
vary depending on local law.
be copied, reproduced, or transmitted in
any form or by any means, or translated
into another language or format, in whole
or part, without written consent from
Polycom, Inc.
Do not remove (or allow anybody else to
remove) any product identification, copy
right or other notices.
Polycom, the Polycom logo design, and
SoundPoint are trademarks of Polycom,
Inc. in the U.S. and various other coun
tries.
-
-
-
-
Copyright Notice
Portions of the software contained in this
product are Copyright (c) 1998, 1999,
2000 Thai Open Source Software Center
Ltd. and Clark Cooper.
23
Page 27
Permission is hereby granted, free of
charge, to any person obtaining a copy of
this software and associated documenta
tion files (the “Software”), to deal in the
Software without restriction, including
without limitation the rights to use, copy,
modify, merge, publish, distribute, subli
cense, and/or sell copies of the Software,
and to permit persons to whom the Software is furnished to do so, subject to the
following conditions:
The above copyright notice and this per
mission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED “AS
IS”, WITHOUT WARRANTY OF ANY
KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE
WARRANTIES OF MERCHANTABIL
ITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS
OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES
OR OTHER LIABILITY, WHETHER IN
AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT
OF OR IN CONNECTION WITH THE
SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
24
Page 28
Polycom, Inc.
Forwar
d
Conference
Transfer
Call Lists
Speed Dial
Time & Date
Redial
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
1565 Barber Lane
Milpitas, CA 95035
©2005 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design
are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks
are the property of their respective compainies.
1725-11519-001 Rev. C
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