Polycom IP 501 User Manual

SoundPoint® IP 501

Quick User Guide

Basic Phone Features
Customizing Your Phone

Applies to phones running SIP 2.2 or
later.

For detailed information please consult
the comprehensive SoundPoint IP 501
User Guide available at:

www.polycom.com/support/voicedocum
entation

©2007 Polycom, Inc. All rights reserved.

Polycom, the Polycom logo and SoundPoint are registered
trademarks of Polycom, Inc. in the U.S. and various countries.
All other trademarks are the property of their respective owners.
Information in this document is subject to change without notice.

BASIC PHONE FEATURES

PLAC I NG A C A L L

Using the Handset

Pick up the handset a
number or dial the number first, a
then pick up the handset.

Using the hands-free Speakerphone

1. With the handset on-hook, press:

- any assigned line key, or

- the NewCall soft key.

2. Dial the number.
Or dial the number, and then

Dial soft key.
Using the optional Headset:

1. With the headset connected

- any assigned line key, or

- the NewCall soft key.

2. Press
Dial the desired number. 3.

Or dial the number, and then press

During a call, you can alternate
between handset, headset, or h

free modes by pressing the
keys, or picking up the handset.

NSWE R I N G A C AL L A

Using the Handset:

Pick up the handset.

Using the Speakerphone:

Press:

-

,

or

- he li

t ne

- Ans

the wer soft

key, or

Using the option

Press

.

Incoming calls may be ignored by
pressing the Reject soft key or

during ringing.

ENDING A CALL

Using the Handse

Hang up or press the

Using the Speakerphone:

Press

or the EndCall so

Using the optional Headset

Press

or the EndCall soft key.

:

nd dial the

nd

:

press the

, press:

.

.

ands-

or

key.

al Headset:

t:

EndCall soft key.

ft key.

:

MICR HONE MUTE OP

.

During a call, press

Mute applies to
all modes: handset, headset, and
hands-free. You can hear all other
parties while Mute is enabled.

To turn off Mute, press

again.

CALL HOLD AND RESUME

1. During a call, press

or t

he Hold

soft key.

2. Press
key, or the li .

again, the Resume soft
ne key to retrieve the call

L

OCAL CONFERENCE CALLS*

To create a three-way conferenc

e

call:

1. Call the first party.

2. Press
to create a ne

or the

Confrnc soft key

w call (the active call is

placed on hold).

3. Place a call to the second party.

4. When the second party answers
press

or the Confrnc soft ke

,

y
again to join all parties in the
conference.

When a conference has been

soft key established, pressing the Split
will split the conference into two calls
on hold.

Placing the call on hold on the
conference originator’s phone
place the entire conference on hold

will

.

A conference may be created at any
time between an active call and a cal
on hold (on the same or another line)
by pressing the Join soft key.

Ending the call on the conferen
originator’s phone will allow the ot

ce

her

parties to continue the conference.

______

ncing is an optional feature that must be

* - Confere

on the call server. Particulars and menu

configured

y vary.

options ma

l

CALL TRANSFER

1. During a call, press

or the

rnsfer soft keyT (the active call is

placed on hold).

2. Place a call to the n to whic

umber h

you want to transfer the call.

3. After speaking with the second
press

or the Trnsfer soft key to

party,

complete the transfer.

Press the Blind soft key to transfer the
call without speaking to the second
party.

Transfer may be cancelled during
establishment by pressing the Cancel
soft key. The original call is resumed.

CALL FORWARDING

T

o enable call forwarding:

1

. Press the Forward soft key from the

phone’s idle display or

press

and select Features and Forward.

2. Select a Forwarding Type from
Always, No Answer, and Busy.

3. For all types, enter a number to
forward all future calls to.

4. For No Answer, enter the num

ber of

rings before forwarding.

5. Press the Enable soft key to co

nfirm
Call Forwarding. A moving arrow icon
appears for that line to confirm Call
Forwarding is enabled

To disable call forwarding:

1. Press the Forward soft key from

hone’s idle display or p

press

the

and select Features and Forward.

2. Select a Forwarding Type from
Always, No Answer, and Busy.

3. Press the Disable soft key.

Call forwarding is not available on
shared lines.

If call forwarding is configured on t
call server (invoked using * code di
or from a PC

-based application), then

he

aling

particulars and menu options may var

y.

SoundPoint IP 501 Quick User Guide. 1725-11515-001 Rev. C 7/2007 1

REDIAL

Press the Redial soft key or

to

edial the most recently dialed number. r

DO NOT DISTURB

Press

to prevent the phone

rom ringing on incoming calls. A Do f

Not Disturb icon appears for all lines to

Disturb is enabled. confirm that Do Not

Press

again to turn off Do Not

Disturb.

If Do Not Disturb is configured on the
call server, then particulars may vary.

CALL LISTS

Press

stju

followed by Call Lists (or

) and Missed, Received, or
Placed Calls, as desired. Information on
respective call

From this scree
appro e soft key:

s will be displayed.

n, choose the

priat

1. Edit to amend the dial string before

dialing.

2. Dial to return the call.
Or press More, then:

3. Info to view detailed call information.

4. Save to store the conta

ct to the

Contact Directory.

5. Clear to delete the c

all from the list.
Press More and Exit soft keys to return
to the idle display.

VOICE MAIL*

The Message Waiting Indicator LED on

he front of the pt

L

ED indicators will flash and stutter dial

tone in place of

hone and individual line

normal dial tone will
sound to indicate that message(s) are
waiting at the message center.
To listen to voice messages:

1. Press

.

2. Follow voice prompts to listen to
messages.
______

configured ll
options may vary.

il is an o ional feature that m* - Voice Ma pt

on the ca server. Particulars and m

ust be

enu

DIALING

SPEED

To assign a speed dial index, see

CONTACT DIRECTORY below.

To dial a number a
press the line key opposite the nu

ssigned to a line key,

mber.

CUSTOMIZING YOUR PHONE

CONTACT DIRECTORY

o add a contact in your local phone T

directory:

. Press 1

Contact Directory.

2. Press the More soft key, then the
Add soft key to enter another contact
into the phone’s database.

3. Enter first and/or last name from
keypad. Press the 1/A/a soft key to
select between numeric and upper /
lower case alphanumeric modes. Press
the Encoding soft key to access
special characters in other languages if
necessary.

4. Enter a unique contact number (not
already in the directory).

5. Change the Speed Dial Index if
desired. It will automatically be
assigned the next available index value

6. Modify the remainder of the fields
(Ring Type, Divert Contact, Auto
Reject, and Auto Divert) if desired.

7. Press the Save soft key to confirm or
the Cancel soft key to abandon the

changes, then press
Exit soft keys to return to the idle
display.

Contacts can be easily added from
Call Lists. For more information, see

CALL LISTS section above.

To search for a contact:

1. Press
Contact Directory.

. Press the More soft key,2 and then

the Search soft key.

3. Using the dial pad, enter the first
characters for First or Last names.

4. Press the Search soft key to searc
for contacts. Dial successful matches
from the resulting screen.

, and then select

or t

, and then select

the

he

few

h

To edit a contact:

1. Press

, and then select

Contact Directory.

2. Search for contact (see above).

3. Press the Edit soft key and make the
necessary changes

4. Press t e soft key to confir

he Sav m or

.

the Cancel soft key to abandon the
changes, then press

or the
Exit soft keys to return to the idle
display.

VOLUME ADJUSTMENT

Press the

volum o

e keys t
adjust handset, headset, and hands­free speaker volume during a call.

ressingP

these keys in idle state adjusts

the ringer volume.

To conform to regulatory requirements,
handset and headset volume will retu

rn
to a preset level after each call, but the
configuration can be changed. Hands-

ree volume setting

s will be maintained f

across calls.

RING TYPE

.

You can select different rings to match
your preferences and distinguish
between calls on lines.

o change thT

1. Press

e incoming ring:

.

2. Select Settings followed by Basic,
and Ring Type.

3. Using the Up or Down arrows,

ess highlight the desired ring type. Pr

soft ke to hear the selected the Play y

ring type.

DISTINCTIVE RINGING / CALL
T

REATMENT

Y

ou can set distinctive incoming ringing

to

nes for different contacts in your local

directory.

To set a distinctive ring for a lo

cal

contact:

1. Press

, and then select

Contact Directory.

2. Search for contact (see CONTACT

DIRECTO

3. Press t soft key and scroll

RY above).

he Edit

down to Ring Type.

4. Enter a number corresponding to on
of the ring types available (see RING

TYPE above).

5. Press the Save soft key or Cancel
abandon the change, then press

to return to the idle display.

HEADSET MEMORY MODE

For permanent or full-time headse
users, th
c

ere is an option to default all

alls to g

o to the headset.

To enable Headset Memory

1. Press

and select Settings

t

Mode:

followed by Basic, Preferences, and
Headset Memory.

2. Use the Up or Down arrows and
Selecpress the t soft key to enable

Headset Memory Mode.

To disable Headset Memory Mode

Repeat steps 1 and 2 and select

Disable.
To activate Headset Memory Mode:

Press

twice.

e

to

:

4. Press the Select soft key to change
to the selected ring type.

5. Press

to return to the idle

display.

If you select Silent ring, press the Line
key or Answer soft key to answer

calls. incoming

SoundPoint IP 501 Quick User Guide. 1725-11515-001 Rev. C 7/2007 2