Thank you for choosing the SoundPoint
IP 500/501 SIP, a full-duplex, handsfree phone. This unit provides business
telephony features and functions such as
Multiple Call Appearances, Call Hold,
Transfer, and Conference over an IP
network. In this User Guide, you will find
everything you need to quickly use your
new phone. Be sure to verify with your
®
Parts List
system administrator that your network
is prepared for configuring your Sound
Point® IP 500/501 SIP phone. As well, be
sure to read the Parts List, and the Safety
Notices section in this guide before you
set up and use the SoundPoint® IP 500/501
SIP phone.
The following items are included in your
SoundPoint® IP 500/501 SIP package.
Check this list before installation to ensure
Polycom SoundPoint® IP 500/501 SIP
Handset & Handset Cord
that you have received each item. If you
are missing any items, please contact your
system administrator.
Power Adapter
(specification varies according
to country)
For SoundPoint® 301, the power
adapter is not included in the PoE
bundle. See your system administrator if
you require one.
Phone Base
Network / Power Cable
Quick Start Guide
1
Installing SoundPoint® IP 500/501 SIP
LAN PC HEADSET
HANDSET
LANPC HEADSET HANDSET
LANPC HEADSET HANDSET
This section provides basic installation
instructions and information for obtaining
the best performance with the SoundPoint® IP 500/501 SIP phone. If you require additional information or assistance
The SoundPoint® IP 500/501 SIP User
Guide includes regulatory compliance
information that your system administrator should review can also be found at
http://www.polycom.com.
with your new phone, please contact your
system administrator.
Connecting Network and Power Source
AC Power Option
Connect the keyed end of the supplied Network Cable to the LAN
jack on the phone, and connect the
shorter end to the Network (LAN)
port. Connect the DC plug of the
AC wall adapter into the supplied
LAN cable as shown.
Power over Ethernet (PoE) Option
Using an Inline Power Cable (optional acces
sory from Polycom), the phone can be alternately powered from a Power over Ethernet
(PoE) compliant switch or hub. Inline Power
Cables exist for both IEEE 802.3af and Cisco
pre-standard PoE options. Plug the keyed
end of the Inline Power Cable into the LAN
jack on the phone and the other end to an
available port on the POE switch or hub.
-
Cisco™Catalyst™ In-Line
Power Switch
IEEE 802.3af compliant
In-Line Power switch
Cisco™ In-Line Power
Cable
(Part No. 2200-11014-002 Rev A)
OR
IEEE 802.3af In-Line
Power Cable
(Part No. 2200-11077-002 Rev A)
2
LANPCHEADSET
HANDSET
Connecting the Handset and Optional Headset
1. Connect the short straight end
of the phone cord to the handset
and the corresponding longer
straight end of the cord to the
handset jack on the back of the
phone.
2. Connect the headset (optional
accessory) to the headset jack on
the back of the phone.
For information on headsets,
please visit www.polycom.com
and choose the Support link.
(Optional)
Attaching the Base
1. Place all cords in the recessed area
above the modular jacks as shown.
2. Align the two protrusions on the
bracket with their corresponding
holes in the phone and snap them together to lock the base to the phone.
3
Hold
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Hold
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Messages
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Directories
Services
Call Lists
Conference
Transfe
r
Redial
Hold
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Directories
Services
Call Lists
Conference
Transfe
r
Redial
Features
Speakerphone
Microphone Mute
Headset
Feature Keys
Access important features
using these keys.
Dial Pad
These 12 keys provide
the 10 digits, the 26 alphabetic
characters, and special characters available in context
sensitive applications.
Line/Speed Dial Keys
Use these keys to activate up to three lines or speed
dials that can be assigned to your phone.
Volume Keys
Use these to adjust the volume of the handset,
headset, speaker, and ringer.
Display Control
Keys
Use the arrow keys
to scroll through the
displayed information.
Use the Sel key to select
a field of displayed data
and the Del key to
delete it.
Soft Keys
The screen will display
labels for these keys,
to identify their contextsensitive functions.
Hold
Hookswitch
Speaker
For ringer and
hands-free audio
output.
Indicator
This will alert you to
incoming calls, new
messages, and other
events.
Graphic Display
Shows information
This works best when the phone is placed on a hard, flat surface.
4
about calls, messages,
soft keys, time, date,
and other relevant
data.
Hands-free Microphone
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Del
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Directories
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Directories
Services
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Menu
Directories
Services
Call Lists
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13
2
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Menu
Messages
ABC
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DEF
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Directories
Services
CallLists
Conference
Del
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DEF
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4
6
2
ABC
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Menu
Messages
DoNotDistur
b
ABC
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MNOJKLGHI
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Directories
Services
CallLists
Conference
Transfe
r
De
l
Se
l
13
DEF
5
JKL
4
GHI
6
MNO
2
ABC
De
l
Se
l
Menu
Messages
DoNotDistur
b
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
WXYZ
PQRS
Directories
Services
CallLists
Conference
Transfe
r
Redial
Hold
De
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Se
l
Hold
De
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Se
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Menu
b
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Menu
Messages
Do Not Distur
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Menu
Messages
Del
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Menu
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Hold
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0
OPER
#
2
ABC
Hold
Del
Se
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Menu
Messages
DoNotDistur
b
ABC21DEF
3
54
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6
TUV87WXYZ
9
OPER
0
Key Descriptions
Feature KeyDescription
Allows for hands-free communication during calls.
Mutes audio transmission locally during calls.
Allows users to place and receive calls through an optionally connected headset.
Line or Speed Dial keys.
Access to local directories and call lists.
Access to special services (future implementation).
Access to Missed, Placed and Received calls.
Allows setup of a 3-way local conference.
Transfer of current call to third party.
Dials last connected party from the phone.
Dial Pad
Places current active call in Hold state.
Cancels ringing and directs incoming calls to your Voice Mail (if
supported).
Place/receive text and voice messages.
Access local and server features.
Select and Delete controls for options and text within local menus.
Scrolling of lists and control of text/number entry on display.
Soft keys to select from various context-sensitive options.
Volume keys to adjusts audio and ringer volume.
General dialing and alphanumeric entry (incl. special characters).
5
Using SoundPoint® IP 500/501 SIP
Del
Sel
Del
Sel
Sel
Sel
Del
Sel
Menu
Sel
Sel
Del
Sel
Del
Sel
Del
Sel
Del
Sel
Sel
Sel
Placing a Call
Using the Handset:
1. To obtain dial tone, pick up the handset.
2. Dial the desired number.
Using Hands-Free Speakerphone Mode:
1. With the handset on-hook, press any as
signed line key,
, or NewCall to obtain
dial tone.
2. Dial the desired number.
Using the Headset:
1. With the optional headset connected,
press any assigned line key,
NewCall to obtain dial tone.
2. Dial the desired number.
You also have the option to dial directly from the
dial pad without first getting dial tone. Simply
enter the number then lift the handset, press the
Dial soft key, or press the
or
keys.
In all cases, the active call will appear on the
display showing call duration and destination.
-
, or
During a call, you can alternate
between handset, headset, or
hands-free modes by pressing the
or
keys, or picking up
the handset.
See also Headset Memory Mode.
To obtain the IP address of your phone, press
followed by Status, Platform and Phone.
The IP address is listed together with other phone information.
6
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