Polycom IP 5000, SoundStation 1725-30965-001 User Manual
User Guide for the
Polycom
Phone
®
SoundStation® IP 5000
SIP 3.2.3 | March 2010 | 1725-30965-001 Rev. A
Trademark Information
POLYCOM®, the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are
trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States
and various other countries. All other trademarks are property of their respective owners. No portion hereof may be
reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without
the express written permission of Polycom.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications
held by Polycom, Inc.
Disclaimer
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of
incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal
injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties
are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This
warranty gives you specific legal rights which may vary depending on local law.
Copyright Notice
Portions of the software contained in this product are:
Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper
Copyright © 1998 by the Massachusetts Institute of Technology
Copyright © 1998-2003 The OpenSSL Project
Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved
Copyright © 1995-2002 Jean-Loup Gailly and Mark Adler
Copyright © 1996-2004, Daniel Stenberg, <daniel@haxx.se>
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated
documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to
use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to
whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be include d in all copies or substantial portions of the
Software.
THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
© 2010 Polycom, Inc. All rights reserved.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating
into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software
contained within its products. The software is protected by United States copyright laws and international treaty
provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.
ii
Contents
Registering the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Before You Use Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Using the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Display Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Phone Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
LED Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Line and Call Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Navigating Menus and Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Entering Data and Enabling Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Tips for Using a Conference Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Calling and Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Calling by Entering a Phone Number . . . . . . . . . . . . . . . . . . . . . . . . 9
Calling by Entering an IP Address or URL . . . . . . . . . . . . . . . . . . . . 9
Calling from a Call List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Calling from a Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Calling from the Speed Dial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
While Your Phone Rings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Rejecting Calls While Your Phone Rings . . . . . . . . . . . . . . . . . . . . . . . . 12
Forwarding Calls While Your Phone Rings . . . . . . . . . . . . . . . . . . . . . . 13
During Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Holding and Resuming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Setting Up Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Holding and Resuming Conferences . . . . . . . . . . . . . . . . . . . . . . . . 16
Splitting Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Ending Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Changing the Way Calls are Answered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Rejecting Calls from a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Diverting Calls from a Contact to Another Party . . . . . . . . . . . . . . . . . 19
Temporarily Refusing All Calls (Do Not Disturb) . . . . . . . . . . . . . . . . . 19
iii
User Guide for the Polycom® SoundStation® IP 5000 Phone
Working with Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Viewing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Clearing Call List Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Editing Call List Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Working with Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Searching Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Updating Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Adding Contact Directory Entries . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Updating Contact Directory Entries . . . . . . . . . . . . . . . . . . . . . . . . . 26
Deleting Contact Directory Entries . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Working with Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Searching Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Saving Corporate Directory Search Results . . . . . . . . . . . . . . . . . . . . . . 28
Controlling What is Heard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Changing the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Setting Unique Ring Tones for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . 29
Changing the Speaker Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Changing the Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Customizing the Phone Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Changing the Time and Date Display . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Changing the Time and Date Format . . . . . . . . . . . . . . . . . . . . . . . . 31
Changing the Time and Date Order . . . . . . . . . . . . . . . . . . . . . . . . . 32
Turning the Time and Date Display Off and On . . . . . . . . . . . . . . 32
Changing the Screen Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Changing the Backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Overall Functioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Productivity Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . Safety Notices–1
®
Polycom
End-User License Agreement for Polycom
iv
SoundStation® IP 5000 Menu Structure
®
Software
User Guide for the Polycom®
SoundStation
®
This guide includes overview information that you may find helpful when
you’re just starting to learn about your phone or when you have experience,
but you need a quick refresher.
The Polycom® SoundStation® IP 5000 phone can be customized to show only those
options used in your organization. Therefore, there may be options covered in this
Note
Registering the Phone
guide that you can’t access on your phone. To find out more about these options,
please talk to your system administrator.
Generally, your phone will be deployed with multiple other phones. In this
case, your system administrator will configure the phone parameters
beforehand, so that after your phone is set up, the phone will be registered and
ready to use.
If your phone isn’t part of a large phone deployment, your phone may not be
registered after it’s set up. Before you use your phone, you or your system
administrator will have to register it.
IP 5000 Phone
For detailed information on how to register your phone after it’s set up, see
Quick Tip 44011: Register Standalone SoundPoint IP, SoundStation IP, and Polycom
VVX 1500 Phones, available at
http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_T
echnical_Bulletins_pub.html
Before You Use Your Phone
Since you can customize your phone in many different ways, and your system
administrator can enable and disable certain features, the user interface that
displays on your phone may differ from the figures that appear in this guide.
Note
This section describes the phone’s features, the icons that display on the
screen, and how to navigate menus and enter data. It also provides a link to
helpful tips to use when you’re in a conference call.
1
User Guide for the Polycom® SoundStation® IP 5000 Phone
Place, answer, or end calls
Redial the last call you placed
Select specific context-sensitive
functions that display on the
screen above each soft key
Enter special characters (when
in uppercase or lowercase
mode)
Enter special characters. Press
once (or twice quickly if in
numerical mode) for @
Mute the microphone audio
from being heard at the far end
of the call. Toggle the key to
turn the microphone on or off
Enter special characters. Press
once (or twice quickly if in
numerical mode) for a dot
Enter special characters and
spaces. Press three times
quickly (when in uppercase or
lowercase mode) for a blank
space
Access features, settings,
and configuration
information; Exit the
current screen and return
to the idle screen
Scroll through menus and fields
(up or down arrow key);
Select menu items (right arrow
key);
Return to the previous menu
(left arrow key);
Enable features (right arrow
key);
View speed dial information (up
arrow key), received calls (left
arrow key), missed calls (down
arrow key), and placed calls
(right arrow key)
Select menu items; Enable or
disable menu items
Increase or decrease the sound
of the speaker and ringer
Enter numbers, letters, spaces,
and special characters; Select
menu items.
Using the Keypad
You use the keypad on the phone to handle calls, adjust the volume, redial
numbers, navigate screens, enter data, and select options.
Display Screen
2
The idle screen displays the phone’s directory number and the current date
and time. The icon that displays to the left of the directory number indicates
the line or call status.
If you have messages, missed calls, or have enabled a certain feature (for
example, call forwarding or Do Not Disturb), the idle screen displays a
notification next to the directory number. If you have more than one
notification, the phone displays a scrolling notification.
In the following figure, the scrolling notification indicates you have one
LED
Indicators
LED
Indicators
Line and
Call Icon
missed call and that Do Not Disturb is enabled.
Phone Status Indicators
Phone status is indicated by three bi-color LEDs (located above the phone’s
microphones) and by a line and call icon (located on the display screen next to
the directory number).
User Guide for the Polycom® SoundStation® IP 5000 Phone
LED Status Indicators
The LEDs illuminate to indicate the following call states:
• Solid red—A muted call.
• Flashing red—A call on hold.
• Solid green—A dial-tone is available, dialing is in progress, or a call is in
progress.
• Flashing green—An incoming call.
3
User Guide for the Polycom® SoundStation® IP 5000 Phone
Line and Call Icons
The line and call icon changes depending on the line status (for example,
registered line or unregistered line) or call status (for example, dialing in
progress or a call on hold).
Icon Line or Call State Description
Active call using
®
Polycom
HD
Voice™
A call is in progress using Polycom HD Voice. The
active call icons merge into one icon on the phone
screen. For example:
technology
Active call not
using Polycom
A call is in progress that doesn’t use
Polycom HD Voice.
HD Voice
Conference A conference call is in progress.
Dialing The phone is dialing a number.
Do Not Disturb The Do Not Disturb feature is enab led on your
phone. Y our phone will not ring. All calls will display
in the Missed Calls list.
Forwarding A specific forwarding feature has been enabled on
your phone. All incoming calls will be forwarded to a
number you have specified.
Hold A call or conference is on hold.
Registered line The phone can place and receive calls.
Registered
shared line
The phone, which shares a directory number with
another phone, can place and receive calls.
Ringing The phone is ringing.
Unregistered line The phone is unable to place and receive calls.
Voice mail
You have a new voice mail message.
message
4
Navigating Menus and Calls
To navigate menus and calls, use the following tips.
After 20 seconds of inactivity, the menu system automatically exits to the idle
screen unless an edit session is in progress.
Note
If you want to... Then do this...
Enter the main menu
Exit the main menu and return
to the idle screen
Return to the previous menu
User Guide for the Polycom® SoundStation® IP 5000 Phone
Press .
Press .
Press or the Back soft key.
Scroll through lists
Press or .
Scroll through lists that display
on more than one page
• Press to Page Up.
• Press to Page Down.
Select a menu item Do one of the following:
• Scroll to the menu item, and then press
or .
or
• Press the dial pad key that corresponds to
the item in the numbered menu list.
For example, to select the second menu
item, press .
View additional soft keys Press the More soft key.
Scroll through calls on hold and
an active call
Press or .
5
User Guide for the Polycom® SoundStation® IP 5000 Phone
Entering Data and Enabling Items
To enter data and enable fields or menu items, use the following tips.
Note
After 20 seconds of inactivity, the menu system automatically exits to the idle
screen unless an edit session is in progress.
If you want to... Then do this...
Enter numbers Press the dial pad key with the corresponding
number.
Enter text Press the dial pad keys one or more times.
For example:
• To enter ‘A,’ press once.
• To enter ‘B,’ press two times
quickly.
• To enter ‘C,’ press three times
quickly.
Enter numbers, uppercase
characters, or lowercase
characters
Press the
select numerical, uppercase, or lowercase mode
(the mode you select will display in the title bar).
Then, press the dial pad key (with the number or
letter you want) one or more times quickly.
1/A/a soft key one or more times to
Enter special characters
6
• Press or one or more
times quickly .
• To enter other special characters, press
or one or more times
quickly (when in uppercase or lowercase
mode).
• To enter a dot: press once (or
twice quickly if in numerical mode).
• To enter @: Press once (or twice
quickly if in numerical mode).
User Guide for the Polycom® SoundStation® IP 5000 Phone
If you want to... Then do this...
Enter an IP address or URL Press the dial pad keys one or more times. For
example:
• To enter ‘2,’ press once.
• To enter ‘a,’ press two times
quickly.
• To enter ‘b,’ press three times
quickly.
• To enter ‘c,’ press four times
quickly.
Enter text using a different
character set
Enter a blank space
Delete characters you entered Press the << soft key.
Enable or disable fields
Enable or disable menu items
Tips for Using a Conference Phone
For tips on hosting a conference call and conference call etiquette, go to
http://www.polycom.com/global/documents/products/voice/conferencin
g_solutions/conference-call-etiquette.pdf.
Press the Encoding soft key one or more times.
When in text entry mode, the character set you
select displays in the title bar.
Press three times quickly (in
uppercase or lowercase mode).
Toggle .
Press .
7
User Guide for the Polycom® SoundStation® IP 5000 Phone
Calling and Answering
During a call, the phone displays the name and directory number of the party
you’re talking with and the duration of the call. During a call, the soft keys
update so you can perform specific tasks.
The phone LEDs, as well as the line and call icon, indicate call status (see Phone
Status Indicators on page 3).
Answering Calls
You can answer a call when your phone is idle, when you have calls on hold,
or if you’re currently in a call. If you answer a call when you’re already in a
call, the call you were in is automatically placed on hold.
Placing Calls
Note
Your phone can handle a maximum of eight calls on hold, or one active call
and seven calls on hold. Only one call can be active at any time.
To answer a call on a private line:
>> Press or the Answer soft key. (If your phone has a silent ring,
press the Answer soft key to answer the call.)
If you have a shared line and answer the call, and then want someone on another
phone configured to use the same shared line to take the call, press the
Hold soft key. The other person will then be able to answer the call from their
phone.
You can place a call by doing one of the following:
• Entering a phone number.
• Entering an IP address or URL.
• Choosing an entry in a call list, directory, or speed dial list.
• Redialing the previously placed call.
8
User Guide for the Polycom® SoundStation® IP 5000 Phone
Calling by Entering a Phone Number
You can dial a phone number with a dial tone or without a dial tone.
To dial a phone number with a dial tone:
1. Press or the New Call soft key.
2. Enter the phone number of the party you want to call.
3. Press the Send soft key.
To dial a phone number without a dial tone:
>> Enter the phone number of the party you want to call, and then press the
Dial soft key.
Calling by Entering an IP Address or URL
Placing calls using an IP address or URL may not be enabled for your phone. For
more information, see your system administrator.
Note
Note
To dial an IP address or URL:
1. Press or the New Call soft key.
2. Press the URL soft key, and then enter the IP address or URL of the party
you want to call. (For information on how to enter an IP address, URL,
and special characters, see Entering Data and Enabling Items on page 6.)
When you dial a URL, the maximum number of characters you can enter is 32.
3. Press the Send soft key.
9
User Guide for the Polycom® SoundStation® IP 5000 Phone
Calling from a Call List
You can choose a record in a call list and dial the associated party.
To call from a call list:
1. From the idle screen, use one of the arrow keys to access a call list:
To view this call list... Press this arrow key...
Missed calls
Received calls
Placed calls
2. From the call list screen, scroll to the entry you want to dial, and then
press the Dial soft key.
Calling from a Directory
You can place a call from the Contact Directory or Corporate Directory.
To call from the Contact Directory:
1. Press , and then select Features > Contact Directory.
2. From the Directory screen, find the contact you want to call, and then
press the Dial soft key.
To call from the Corporate Directory:
1. Press , and then select Features > Corporate Directory.
2. From the Corporate Directory search screen, search for the contact you
want to call (see Searching Corporate Directory on page 27).
3. Scroll to the contact, and then press the Dial soft key.
10
Note
User Guide for the Polycom® SoundStation® IP 5000 Phone
Calling from the Speed Dial List
Use the speed dial feature for fast, automated dialing.
Only entries in your Contact Directory can be set up as speed dial entries. When
you create a Contact Directory entry, the phone automatically assigns a Speed Dial
Index number to the entry. You can change the index number or delete it. To create
a new Contact Directory entry with a speed dial index number, see Updating
Contact Directory on page 23.
To place a call from the speed dial list:
1. Press .
2. From the Speed Dial Info screen, do one of the following:
— If you know the contact’s speed dial index number, enter the number.
or
— If you don’t know the contact’s speed dial index number, scroll to the
contact, and then press the Dial soft key.
The call is placed.
Redialing
You can redial the last call you placed, or search a list of placed calls to find a
previously-dialed number.
To dial the last number dialed:
>> Press .
To dial a previously dialed number:
1. Press .
2. From the Placed Calls list, scroll to the number you want to dial, and then
press the Dial soft key.
11
User Guide for the Polycom® SoundStation® IP 5000 Phone
Ending Calls
You can’t end a call that’s on hold. To end a call on hold , press the
Resume soft key, and then end the call.
Note
To end a call:
>> Press or the End Call soft key.
While Your Phone Rings
While your phone rings, you can choose not to answer the call and do the
following:
• Reject the call and stop your phone from ringing.
• Forward the call to another party.
Rejecting Calls While Your Phone Rings
When you reject a call, you end the call before the call can connect. Your
system administrator determines how rejected calls are handled (for example,
rejected calls may go directly to your voice mail system). Calls you reject while
your phone rings display in the Received Calls list.
To reject a call:
>> While your phone rings, press the Reject soft key (for private lines) or the
Silence soft key (for shared lines).
The call ends before it can connect.
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Forwarding Calls While Your Phone Rings
Your company’s settings may override this feature. For more information, contact
your system administrator.
Note
Note
Call forwarding isn’t available on shared lines.
While your phone rings, you can choose not to answer the call and forward the
call to another party.
To forward an incoming call as your phone rings:
1. While your phone rings, press the Forward soft key.
2. From the Call Forwarding screen, enter the number to forward the
incoming call to.
Your phone displays the last number you forwarded calls to. If you previously set a
forwarding number and want to enter a new one, use the << soft key to delete the
number.
User Guide for the Polycom® SoundStation® IP 5000 Phone
3. Press the Forward soft key.
The incoming call is forwarded to the party you specified. If call forwarding is
disabled, future calls will not be forwarded and forwarding remains disabled.
During Calls
During a call, you can do the following:
• Place the call on hold.
• Transfer the call to another party.
• Set up a conference with the party you’re talking with and another party.
Holding and Resuming Calls
You can place a call on hold. When a call is on hold, the LEDs flash red.
Your phone can handle a maximum of eight calls on hold, or one active call
and seven calls on hold. Only one call can be active at any time.
When you have more than one call (for example, one active call and one call
on hold, or two calls on hold), a counter displays at the top-right of the screen
indicating the total number of calls you have, and which call currently
displays. The most recent call displays first.
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