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IP 500
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Polycom IP 500 User Manual

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Voice Mail
Do Not Distur
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Conference
Transfer
Call Lists
Speed Dial
Time & Date
Redial
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User Guide SoundPoint® IP 500 for SIP
SoundPoint
IP 500 for SIP
USER GUIDE
®
Page 2
Contents
Introduction ............................................... 1
Parts List ................................................... 1
Installing SoundPoint® IP 500 SIP.................. 2
Connecting Network and Power Source................................ 2
Connecting the Handset and Optional Headset ....................3
Attaching the Base.................................................................3
Features .................................................... 4
Key Descriptions ......................................... 5
Using SoundPoint® IP 500 SIP ....................... 6
Placing a Call ........................................................................6
Answering a Call....................................................................7
Call Hold ................................................................................7
Microphone Mute ................................................................... 7
Local Conferencing................................................................8
Transferring a Call .................................................................8
Call Timer...............................................................................8
Ending a Call .........................................................................8
Redial.....................................................................................8
Call Forwarding......................................................................9
Voice Mail ..............................................................................9
Volume Adjustment................................................................9
Do Not Disturb .......................................................................9
Time and Date .......................................................................9
Headset Auto Mode............................................................. 10
Display Contrast ..................................................................10
Ring Type.............................................................................10
Call Lists .............................................................................. 11
Local Directory..................................................................... 11
Speed Dial ...........................................................................12
Multiple Lines.......................................................................13
Multiple Call Appearances ................................................... 13
Voice and Text Messaging...................................................14
Page 3
Distinctive Ringing / Call Treatment.....................................15
Presence / Status / Buddy Lists........................................... 15
Instant Messaging................................................................16
Multilingual Support (Localization).......................................16
Phone Reboot......................................................................16
Troubleshooting ........................................ 17
Safety and Compliance............................... 18
Part 15 Rules ....................................................................... 18
Class B Digital Device or Peripheral....................................18
Modications........................................................................19
Installation Instructions ........................................................19
Plug Acts as Disconnect Device .......................................... 19
Industry Canada (IC) ...........................................................19
CE Mark...............................................................................19
Polycom Limited Warranty
and Limitation Liability .............................. 19
Exclusions ................................................ 20
Warranty Exclusive.................................... 20
Service Agreements................................... 20
Limitations of Liability ............................... 21
Disclaimer................................................ 21
Governing Law ......................................... 21
Copyright Notice ....................................... 22
Page 4
Introduction
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Directories
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Conference
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Redial
Thank you for choosing the SoundPoint IP 500 SIP, a full-duplex, handsfree telephone. This unit provides business telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network. In this User Guide, you will nd everything you need to quickly set up your new telephone. Be sure to verify
Parts List
The following items are included in your SoundPoint IP 500 SIP package. Check this list before installation to ensure that
Polycom SoundPoint IP 500 SIP
®
with your System Administrator that your network is prepared for conguring your SoundPoint IP 500 SIP telephone or con­sult the Administrator Guide SoundPoint IP SIP for more information. As well, be sure to read the Parts List, and the Safety Notices section in this guide before you set up and use the SoundPoint IP 500 SIP telephone.
you have received each item. If you are missing any items, please contact your SoundPoint IP 500 SIP reseller.
Power Adapter
(specication varies according to country)
Handset & Handset Cord
Network / Power Cable
Phone Base
User Guide
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Page 5
Installing SoundPoint® IP 500 SIP
LAN PC HEADSET
HANDSET
LAN PC HEADSET
HANDSET
LAN PC HEADSET
HANDSET
This section provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 500 SIP telephone. If you require addi­tional information or assistance with your
The SoundPoint IP 500 SIP User Guide includes regulatory compliance infor­mation that your System Administrator should review and can also be found at
http://www.polycom.com. new telephone, please contact your System Administrator.
Connecting Network and Power Source
AC Power Option
Connect the keyed end of the sup­plied Network Cable to the LAN jack on the telephone, and connect the shorter end to the network (LAN) port. Connect the DC plug of the AC wall adapter into the sup­plied LAN cable as shown.
Wall network or switch port.
In-Line Power Option
If the telephone is connected to a compat­ible ethernet switch that can provide in-line power, the telephone will use that power option. Simply plug the keyed end of the In­Line Power Cable (optional accessory) into the LAN jack on the telephone and connect the shorter end of this cable to an available power and data port on the In-Line Power switch. The AC wall adapter is not required when using In-Line power.
(Optional)
Cisco™Catalyst™ In-Line Power Switch
IEEE 802.3af compliant In-Line Power switch
Cisco™ In-Line Power Cable
(Part No.2457-11014-001)
OR
IEEE 802.3af In-Line Power Cable
(Part. No 2457-11077-001)
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LAN PC HEADSET
HANDSET
Connecting the Handset and Optional Headset
LAN
PC
HEADSET
H
ANDSET
1. Connect the short straight end of the telephone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the telephone.
2. Connect the headset (optional accessory) to the headset jack on the back of the telephone.
For a list of currently supported headsets,
go to: http://www.polycom.com
(Optional)
Attaching the Base
1. Place all cords in the recessed area above the modular jacks as shown.
2. Align the two protrusions on the bracket with their corresponding holes in the telephone and snap them together to lock the base to the telephone.
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Features
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Directories
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Call Lists
Conference
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Redial
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Directories
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Call Lists
Conference
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Redial
Speakerphone
Microphone Mute
Headset
Feature Keys
Access important features using these keys.
Dial Pad
These 12 keys provide the 10 digits, the 26 alphabetic characters, and special characters available in context sensitive applications.
Line/Speed Dial Keys
Use these keys to activate up to three lines or speed dials that can be assigned to your telephone.
Volume / Display Adjustment Keys
Use these to adjust the volume of the handset, headset, speaker, and ringer, as well as the display contrast.
Display Control Keys
Use the arrow keys to scroll through the displayed information. Use the Sel key to select a eld of displayed data and the Del key to delete it.
Soft Keys
The screen will display labels for these keys, to identify their context­sensitive functions.
Hold
Hookswitch
Speaker
For ringer and handsfree audio output.
Indicator
This will alert you to incoming calls, new messages, and other events.
Graphic Display
Shows information
This works best when the telephone is placed on a hard, at surface.
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about calls, messages, soft keys, time, date, and other relevant data.
Handsfree Microphone
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Conference
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Directories
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Directories
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Key Descriptions
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Key Description
Line or Speed Dial keys.
Access to local directories and call lists.
Access to special services (future implementation).
Access to Missed, Placed and Received calls.
Allows setup of a 3-way local conference.
Transfer of current call to third party.
Dials last number dialed from the telephone.
Places current active call in Hold state.
Allows for handsfree communication during calls.
Mutes audio transmission locally during calls.
Allows users to place and receive calls through an optionally con­nected headset.
Cancels ringing and directs incoming calls to your Voice Mail (if supported).
Dial Pad
Place/receive text and voice messages.
Access local and server features.
Select and Delete controls for options and text within local menus.
Scrolling of lists and control of text/number entry on display.
Soft keys to select from various context-sensitive options.
Volume keys to adjusts audio and ringer volume.
General dialing and alphanumeric entry (incl. special characters).
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Using SoundPoint® IP 500 SIP
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Placing a Call
Using the Handset:
1. To obtain dial tone, pick up the handset.
2. Dial the desired number,
OR
Dial by SIP URL or IP† address:
• After obtaining dial tone press the Name soft key
• Enter URL or IP (press * for “.” and # for “@”)
• Press Send to complete the call.
Using Handsfree Speakerphone Mode:
1. With the handset on-hook, press a line key,
, or NewCall to obtain dial tone.
2. Dial the desired number,
OR
Dial by SIP URL or IP† address.
Using the Headset:
1. With the optional headset connected, press the
key to obtain dial tone.
2. Dial the desired number,
OR
Dial by SIP URL or IP† address.
During a call, users can alternate
between handset, headset, or
handsfree modes by pressing the
and
keys.
See also Headset Auto Mode.
Users also have the option to dial directly from the dial pad without lifting the handset. Simply enter the number and press the Dial soft key.
In all cases, the active call will appear on the display showing call duration and destination.
†
Examples:
10.3.0.42
joe@205.173.1.24
sip: jane@polycom.com
To obtain the IP address of your telephone,
press
General. The IP address is listed together with
other network information.
followed by System Status and
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Answering a Call
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Using the Handset:
Pick up the handset.
The active call will appear on the display showing call duration and destination.
Using Handsfree Speakerphone Mode:
With the handset on hook, pressing or the line key (
) opposite the incoming call will answer in Handsfree Speakerphone Mode.
Using the Headset:
Pressing
or the line key (
) will answer the call through an option­ally connected headset.
If on an active call on a telephone with multiple lines, pressing the Answer soft key places the previous active call on hold to answer the new incoming call.
Call Hold
Incoming calls may be
ignored by pressing the EndCall soft key or
This will cancel ringing on
the telephone and transfer
the caller to Voice Mail (if
supported).
Pressing Answer will also answer the call in the previously connected mode.
.
During a call, press
or the Hold soft key.
The call will be placed on hold and indicated on the display. The remote party will also see a “Held” call on their telephone display. Press
again or the Resume soft key to
retrieve the call.
Microphone Mute
While on a call, press telephone lights up and a ashing micro­phone on the display indicates that the other party (parties) cannot hear you.
. The LED on the
If multiple calls are on hold, use the line keys on the left of the display to select a call then press the Resume soft key or line key again to retrieve the call.
Microphone Mute applies to all modes: handset, headset, and handsfree. You can still hear all other parties while Mute is enabled.
To turn off Microphone Mute, press again.
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Local Conferencing
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During a call, up to three callers may be placed in conference using the telephone’s local conferencing feature.
1. Place a call to the rst party.
2. Add another party to the conference
by pressing Confrnc to obtain a new line. (Active call is placed on hold.)
3. Dial the telephone number of the third party.
4. When the new party answers, press Confrnc again to join both parties.
Hang up or press the EndCall soft key on any of
the parties to terminate their participation in
the conference.
Transferring a Call
1. During a call, press the Trnsfer soft
key. (Active call is placed on hold.)
2. Dial the number to which you want to transfer the call.
3. Call may be transferred without consultation by immediately pressing the Trnsfer soft key again (“Blind Transfer”),
Call Timer
Call progress on an active call is monitored through a local call timer. This is visible within the active call window on the display.
Ending a Call
Replace the handset,
OR
Press the line key, or mode, or
if in Headset mode to hang
if in Handsfree
up the call.
Redial
Press from this telephone.
to dial the last call placed
Ending the call on the conference originator’s
telephone will terminate the entire conference.
OR
Press the Trnsfer soft key again
after consulting with the new party (“Consultative Transfer”).
Transfer may be cancelled during prog­ress by pressing the Cancel soft key. Press
Resume to return to the active call.
Pressing the EndCall soft key will also terminate the call in any mode.
To dial from another previous call, press
or
Calls to scroll through the list.
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and select Placed
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Messages
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Messages
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Call Forwarding
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Calls may be Forwarded (Diverted) to another extension as follows:
1. Press the Forward soft key from the
telephone’s idle display.
2. (Optional) If multiple lines are in
use, select which line to forward.
3. Select Contact: and press Edit to
enter a number to forward all future calls to.
4. Press Forward to conrm Call For-
warding.
Idle display returns with an arrow on the line label to conrm Call Forwarding enabled.
Voice Mail
See Voice and Text Messaging.
To turn call forwarding off:
1. Press the Forward soft key from the
telephone’s idle display.
2. (Optional) If multiple lines are in
use, Select from which line to dis­able Call Forward.
3. Press Disable.
User is returned to the idle display and line indicator now displays regular icon.
Volume Adjustment
Press the volume keys to adjust receiver volume during a call. Pressing these keys in idle state adjusts the ringer volume.
Do Not Disturb
Press from ringing on incoming calls. A ashing icon and text on the display indicates that Do Not Disturb is on.
Calls received while Do Not Disturb is enabled are logged in the Missed Call list.
To turn off Do Not Disturb, press again.
to prevent the telephone
Time and Date
Time and Date is clearly displayed on the SoundPoint IP 500 SIP telephone. Accu­racy is maintained through server control. Contact your System Administrator if either time or date is incorrect. Users have control over the format of the display. Select a format which is right for you as follows:
1. Press
.
To conform to regulatory requir-
ments, handset and headset volume
will return to a preset level after each
call. Handsfree volume settings will
be maintained across calls.
(Optional) If multiple lines are in use, Do Not Disturb can be set on a line-by-line basis. Contact your System Adminis­trator for futher details. When Do Not Disturb is enabled for a particular line, this is indicated by an “ X ” beside the line
indicator on the display.
2. Press Settings followed by Clock.
3. Select from Clock Date or Clock Time.
4. Scroll through the options via the up and down arrow keys.
5. Press Select to conrm and
to return directly to the
idle display.
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Headset Auto Mode
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As an option, the headset can be permanent­ly enabled to place and receive calls from any audio keys on the telephone - especially useful for regular headset users. To do this:
1. Press
.
2. Select Settings followed by Headset.
3. Use the arrow and Select keys to en­able Headset Auto Mode.
4. Press
to return directly to
the main menu.
Display Contrast
To adjust the contrast on the display to a comfortable level:
1. Press
. Select Settings fol-
lowed by Contrast.
2. Pressing the Up or Down soft keys (or volume keys) will increase or decrease the display contrast.
Ring Type
There are a total of 21 ring types available on the SoundPoint IP 500 telephone. Users can select different rings to distinguish between lines (on a multiple line congured telephone) or to program a different ring from their neighbor’s telephone.
To change the incoming ring to a desired sound:
1. Press lowed by Ring Type.
2. (Optional) If multiple lines are used, rst select which line to change.
. Select Settings fol-
Subsequent calls to or from this telephone using the headset will activate the icon on the display permanently. Pressing the line keys or Answer soft key to receive a call will now connect to the user’s headset automatically.
Repeat steps 1-3 and select Disable to turn Headset Auto Mode off.
3. Press the Ok or Cancel soft keys to
accept or cancel changes.
4. Press
or the Exit soft
keys to return to the idle display.
3. Using the arrow keys, highlight the desired ring type. Pressing the Play soft key samples the selected ring type.
4. Press Select to change to the se­lected ring type.
5. Press
or the Exit soft keys
to return to the idle display.
See also Distinctive Ringing / Call Treatment.
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Call Lists
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Call Lists
SoundPoint IP 500 SIP maintains a local list of calls missed, received, and placed.
Press
or
followed by Missed, Received, or Placed Calls as desired. Call information will be displayed. From this screen:
1. Choose Edit to append to the dial
string displayed if necessary.
2. Choose Dial to return the call.
3. Choose Exit to return to the previous
menu.
Local Directory
In addition to a directory of missed, placed, or received calls, the SoundPoint IP 500 SIP telephone can store a local directory of 200 or more contacts*. Users can add to, delete, edit, dial, search, or instant-message any contact in this list through just a few key strokes.
To add a previous caller to a directory listing:
1. Press Directories to access the local direc­tory.
2. Press More and Add to enter another contact into the telephone’s database or Edit to amend a previous listing.
3. Enter rst and/or last name from the keypad. Press the 1/A/a soft key to alternate between numeric and upper/lower case alphanumeric modes.
4. (Optional) Press the Encoding soft key to access special characters in other languages.
5. Enter Contact number.
6. Press Submit to conrm and Exit to return to the idle display.
and select Contact
For additional choices, press More fol­lowed by:
4. Info to view information about the
call.
5. Save to store the call to the local
Directory.
6. Clear to delete the call from
memory.
Press More and then Exit twice to return to the idle display.
To delete all calls from a particular list, press the Clear soft key from the Call
Lists or Directories menu.
To search for a particular contact:
1. Press More and then Search from
the Contact Directories menu.
2. Using the dial pad, enter the rst few characters for First or Last names.
3. Press Submit to search for possible options.
4. Successful matches can be dialed from the resulting screen.
To send a text message to a contact from the Contact Directories menu:
1. Press the More soft key and then press InstMsg.
2. See Voice and Text Mes- saging for further details.
*Limit depends on server conguration.
Contact your System Administrator for
full details.
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Speed Dial
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Pre-assigned numbers can be associated with line keys for rapid automated dialing. Speed Dial entries are placed consecu­tively underneath assigned line keys on the telephone.
Example: To assign Joe to a Speed Dial key:
1. Press Directories.
2. Press More and then Add soft keys to enter Joe’s contact details (rst name, last name, and contact num­ber).
3. Enter Speed Dial Index as “1”. This assigns Joe to the rst available line key on the display.
4. Press Submit to conrm and Exit or
play. Idle screen is as shown (single line case):
On a default conguration of the Sound­Point IP 500 SIP telephone, there could be one or two line keys available for speed dial. Extra line or feature keys may be congured for Speed Dial use as required. Contact your System Administrator or con­sult the Administrator Guide SoundPoint IP SIP for more details.
and select Contact
to return to the idle dis-
An additional speed dial key for Jane can be added to the previous example as follows:
5. Repeat steps 1-3 above for Jane’s contact details.
6. Enter Speed Dial Index as “2”.
7. Press Submit to conrm and Exit or
to return to the idle dis-
play. Idle screen is now as shown:
To dial a number assigned to a Line Feature Key, simply press the line key di­rectly opposite the number on the display.
To remove a Speed Dial entry:
1. Press
and select Contact
Directories.
2. Scroll to the desired entry and press
Edit.
3. Delete the Speed Dial Index number using the
key.
4. Press Save and Exit twice to return to the idle display.
The Speed Dial index for that contact is removed from view.
To quickly view a complete list of assigned
speed dial entries, press the up arrow key
. Dial directly from a selected number.
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Multiple Lines
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SoundPoint IP 500 SIP can display up to three lines, each associated with their own line key to the left of the screen. Lines can be cong­ured for local Directory Numbers (DNs), such as your main extension and a private line or for Speed Dial shortcuts on outbound dialing.
Typically, the top-most line key is reserved for the principle DN of the telephone. Depend­ing on how your telephone is congured, the display could resemble one of the screens show here:
Contact your System Administrator or consult the Administrator Guide SoundPoint IP SIP to change the appearance of the line labels.
Multiple Call Appearances
Each line congured on the SoundPoint IP 500 SIP telephone can have two call appearances. This is very useful if the user is on one call and needs to act upon another incoming call on the same line. In the example shown, local user 9301 is in an out­bound call with 9304. The second diagram now shows an incoming call from extension
9305. Soft key labels update the display to enable the user to:
1. Answer this incoming call, the rst
call is automatically placed on Hold.
2. Ignore the incoming call (press
EndCall).
3. Forward the incoming call to another
extension.
Answering the incoming call places the original call on Hold and refreshes the soft key labels as indicated (last illustration).
User can also place another outbound call on the same rst line. Press the Hold soft key during the rst call and press NewCall to
obtain dial tone for a second call.
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Page 17
Voice and Text Messaging
Del
Sel
Del
Sel
Menu
Messages
Del
Sel
Del
Sel
Menu
Messages
Del
Sel
Del
Sel
Menu
Messages
Users can send and receive both Voice* and Text messages on the SoundPoint IP 500 SIP telephone. Received messages will be indicated by a ashing Message Waiting Indicator LED on the front of the telephone and optionally a visual notication on the display.
Also, if multiple lines are in use, individual line indicators reect voice or text messages left on that line.
A stutter dial tone in place of normal dial tone is also used to indicate that one or more voice messages are waiting at the mes­sage center.
The SoundPoint IP 500 SIP supports SIP Instant (Text) Messaging in real-time. Users can send and receive text over their tele­phones and reply to messages directly from the dial pad keys.
To listen to voice messages:
1. Press
2. Select Message Center
.
*,†
.
3. (Optional) If multiple lines are in use, select from which line messages are to be retrieved.
4. Select from Urgent, New, or Old voice mails.
5. Press Clear to delete messages.
6. Press Connect to initiate Voice Mail retrieval.
7. Follow voice prompts for usage.
*
Voice Mail is an optional feature congured
on the server and may not be supported on
your particular system. Contact your System
Administrator to nd out.
†
Screen options may vary with server based
application.
To read text messages:
1. Press
and select Instant
Messages,
OR
Press the InstMsg soft key to read a
message just received.
2. (Optional) If multiple lines are in use, select from which line mes­sages are to be retrieved.
3. Messages appear rst to last in sent order.
4. Press the Next or Prev soft keys to cycle through messages in order.
5. Press the More soft key to Delete, Reply to or send a New message.
To send a text message:
1. Press
.
2. Select Instant Messages.
3. (Optional) If multiple lines are in
use, rst select from which line to message.
4. Press the New soft key.
5. Enter the destination extension or
SIP URL. Press the 1/A/a soft key to alternate between numeric and upper/lower case alphanu­meric modes.
6. Press the Select soft key to choose
from various pre-scripted short messages.
OR Press Edit to script a custom mes-
sage. Use dialpad keys to cycle through the character set. Use keys 1, *, 0, and # to select special characters.
7. Press Send when nished.
14
Page 18
Distinctive Ringing / Call Treatment
Del
Sel
Conference
Del
Sel
Directories
Del
Sel
Del
Sel
Del
Sel
Del
Sel
Menu
Del
Sel
Del
Sel
Menu
Del
Sel
Conference
Del
Sel
Directories
Del
Sel
Del
Sel
Users can set distinctive incoming ringing tones for callers in their local directory. This allows you to identify a contact by a specic ring tone.
To set a distinctive ring for a local contact:
1. Press
and select Contact
Directories.
2. Using the arrow keys, scroll through the directory to choose a contact person.
3. Press Edit to give details on that contact.
4. Scroll down to Ring Type.
5. Press
6. Press the Save soft key. Press
Incoming calls from this contact will now have the distinctive ringing pattern applied.
This is a local feature to the telephone,
and may be over-ridden by server settings. Contact your System Administrator for more
details.
Presence / Status / Buddy Lists
The SoundPoint IP 500 SIP telephone combines interactive message services and status monitoring to complement a tradi­tional messaging application such as email. Live interaction within a pool of telephones is possible by measuring the “presence” of the parties involved.
Each telephone can “watch” the status of up to eight other telephones. Each telephone can also be “watched” by up to eight other telephones. The status of monitored users is displayed and updated in real time. This pool of up to eight tele­phones is referred to as a “Buddy List”.
to change any default ring type and enter a number correspond­ing to one of the 21 ring types avail­able. (See Ring Type in this guide for further details.)
to return to the idle dis-
play.
To add, delete, or block a contact from your buddy list:
1. Press
from the idle display.
2. Select Contact Directories and scroll up or down to the desired contact.
3. Press the Edit soft key.
4. Scroll down to the Watch Buddy and/or Block Buddy elds.
5. Press
to switch between Enable
and Disable status.
6. Press Save to conrm and Exit twice to return to the idle display.
The application software running on the
telephone is compatible with Windows™ and
MSN Messenger™ for peer-to-peer presence
and instant messaging.
To change settings, access the Presence menu as follows:
1. Press
followed by Pres-
ence.
2. Choose Buddy Status to monitor the online/ofine, busy, etc., status of the contacts from your local directory.
3. Choose Watcher List to see which telephones are currently monitor­ing your status.
4. Choose Blocked List to see which telephones you have blocked from monitoring your status. (From here you can also Unblock or Watch a contact on this list.)
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Page 19
To monitor the status of the Buddy List,
Del
Sel
Del
Sel
Menu
Del
Sel
Del
Sel
Menu
Del
Se
l
Conference
Del
Se
l
Directories
Hold
Del
Se
l
1 3
DEF
5
JKL4GHI
6
MNO
8
TUV7PQRS9WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Se
l
Menu
Messages
Do Not Distur
b
ABC21DEF
3
54
MNOJKLGHI
6
TUV87WXYZ
9
OPER
PQRS
0
Del
Se
l
De
l
Se
l
Directories
press Buddies from the idle display. The dia­gram shows a typical Status screen display of monitored telephones.
To send status information to other tele­phones within the list, press MyStat from the idle display. Change your current status if required. Presence informa­tion will also be sent to those telephones “watching” when the user goes off-hook or invokes Do Not Disturb.
Instant Messaging
See Voice and Text Messaging.
Multilingual Support (Localization)
Individual language display is available on the SoundPoint IP 500 SIP telephone.
To change to a custom language:
1. Press
2. Select Settings and scroll down to
Language. Press Select.
3. Scroll through the list of available
languages and press the Select soft key.
.
Contact your System Administrator for a
full list of languages supported.
4. The display will automatically
change to the language of your choice.
5. Exit to the idle screen by pressing
.
Phone Reboot
Periodically, the telephone may require a user reboot. Reasons for this could include:
• Accepting a new conguration or new software
• After disconnecting from the network
• Telephone not responding to calling or feature key presses
In the cases above, pressing and holding the Messages, Hold, and Volume keys (highlighted above) for more than 3 seconds will enact a simple reboot. The reboot process will begin and is complete when the idle display is again
shown.
It may be possible to restore normal
operation of your telephone without
rebooting. Please contact your Sys-
tem Administrator before attempting
to reboot the telephone.
16
Page 20
Troubleshooting
No Display or Incorrect Display
• If using an AC wall adapter make
sure the DC jack is properly con­nected at the rear of the telephone.
• If using inline powering from
a switch or hub, check that the switch/hub is correctly supplying power to that particular port (con­tact your System Administrator)
No Dial Tone
• Make sure that the handset cord ts the handset and the jack on the rear panel correctly.
• Switch between Handset, Head­set (if connected), and Handsfree Speakerphone Modes to try to ob­tain dial tone on these other paths.
No Ringing
• Adjust the ringing level from the front panel using the volume up/ down keys.
• If the idle display is not similar to that shown on Page 4, try reboot­ing the telephone (See Page 16) or cycling power and allow the unit to reboot. Contact your System Administrator if the display still shows problems.
• Make sure that the LAN cable is inserted properly at the rear of the telephone
• Place a call to the unit from a known working telephone. Check for incoming ring signal.
No Audio on Headset
• Ensure the headset is plugged into the jack marked Headset on the rear panel.
• Swap the handset into the headset jack (or vice-versa) and verify that audio is now present (if so, the headset may need replacing).
No Response from Key Presses
• Some keys are inactive when the telephone is not in a call. Check for a response from other feature keys or from the dial pad.
• Place a call to the unit from a known working telephone. Check for display updates.
17
• Ensure the headset amplier (if connected) is turned on and/or the volume is correctly adjusted. If the amplier is equipped with batteries, check that they are fully charged.
• To check if the telephone is cor­rectly registered to the server, press Menu followed by System Status and Server Status.
• Contact your System Administrator before attempting to reboot your telephone, since this may allow more detailed troubleshooting to occur before losing any current status information.
Page 21
Display shows “Network Link is Down”
• To check LAN status, press the Menu key followed by System Sta- tus and Network Statistics. Scroll down to see if LAN port shows Active or Inactive.
• Check the termination at the switch or hub end of the network LAN cable. Ensure that the switch/hub
port connected to the telephone is operational (if accessible - other­wise contact your System Adminis­trator).
• Reboot the telephone to attempt reconnection to the network.
Safety and Compliance
Part 15 Rules
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
Class B Digital Device or Peripheral
Note: This equipment is tested and com­plies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to pro­vide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interfer­ence to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can
2. This device must accept any inter­ferences received, including inter­ference that may cause undesired operation.
be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an out­let on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experi­enced radio/TV technician for help.
Modications
In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modications not expressly
Installation Instructions
Installation must be performed in accor­dance with all relevant national wiring rules.
approved by Polycom, Inc. could void the user’s authority to operate the equipment.
L’Installation doit être exécutée confor­mément à tous les règlements nationaux applicable au lage électrique.
18
Page 22
Plug Acts as Disconnect Device
The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible.
Industry Canada (IC)
This Class [B] digital apparatus complies with Canadian ICES-003.
CE and VCCI Mark
This SoundPoint® IP 500 SIP is marked with the CE mark. This mark indicates compliance with EEC directories 89/336/ EEC and 73/23/EEC.
Polycom Limited Warranty and Limitation Liability
LIMITED WARRANTY. Polycom war­rants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
Polycom’s sole obligation under this ex­press warranty is at Polycom’s option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options are reasonably available, Poly­com may, on its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of Polycom. Replacement products or parts may be new or reconditioned.
La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être facile­ment accessible.
Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.
A full copy of the Declaration of Confor­mity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
Polycom is expected to warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer.
Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to Customer.
19
Page 23
Exclusions
Polycom will not be liable under this limited warranty if its testing and exami­nation disclose that the alleged defect or malfunction in the product does not exist or results from:
• Failure to follow Polycom’s installa­tion, operation, or maintenance instruc­tions.
• Unauthorized product modication or alteration.
Warranty Exclusive
IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDI­TIONS, EXPRESS OR IMPLIED, EI­THER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE,
• Unauthorized use of common carrier communication services accessed through the product.
• Abuse, misuse, negligent acts or omis­sions of Customer and persons under Customer’s control; or
• Acts of third parties, acts of God, ac­cident, re, lightning, power surges or outages, or other hazards.
INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANT­ABILITY, FITNESS FOR A PARTICU­LAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGE­MENT, ALL OF WHICH ARE EX­PRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR AUTHO­RIZES ANY OTHER PERSON TO AS­SUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
Service Agreements
Please contact your Polycom Authorized Reseller for information about service agree­ments applicable to your product.
Limitations of Liability
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUEN­TIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR
OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAIN­TENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POS­SIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLY-
20
Page 24
COM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY
Disclaimer
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclu-
Governing Law
This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability.
All rights reserved under International and Pan-American Copyright Conventions. No part of the contents of this manual may
PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
sions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specic legal rights which may vary depending on local law.
be copied, reproduced, or transmitted in any form or by any means, or translated into another language or format, in whole or part, without written consent from Polycom, Inc.
Do not remove (or allow anybody else to remove) any product identication, copy­right or other notices.
Polycom, the Polycom logo design, and SoundPoint are trademarks of Polycom, Inc. in the U.S. and various other coun­tries.
Copyright Notice
Portions of the software contained in this product are Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper.
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documenta­tion les (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, subli­cense, and/or sell copies of the Software, and to permit persons to whom the Soft­ware is furnished to do so, subject to the following conditions:
The above copyright notice and this per­mission notice shall be included in all cop­ies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, IN­CLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABIL­ITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LI­ABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
21
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For information, visit:
Forwar
d
Conference
Transfer
Call Lists
Speed Dial
Time & Date
Redial
1 3
DE
F
5
JK
L
4
GH
I
6
MNO
8
TU
V
7
PQRS
9
WXYZ
0
OPER
*
#
2
AB
C
http://www.polycom.com
Polycom, Inc.
1565 Barber Lane
Milpitas, CA 95035
©2003 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design
are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks
are the property of their respective compainies.
1725-11519-001 Rev. A
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