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User Guide
SoundPoint® IP 500 for SIP
SoundPoint
IP 500 for SIP
USER GUIDE
®
Contents
Introduction ............................................... 1
Parts List ................................................... 1
Installing SoundPoint® IP 500 SIP.................. 2
Connecting Network and Power Source................................ 2
Connecting the Handset and Optional Headset ....................3
Attaching the Base.................................................................3
Features .................................................... 4
Key Descriptions ......................................... 5
Using SoundPoint® IP 500 SIP ....................... 6
Placing a Call ........................................................................6
Answering a Call....................................................................7
Call Hold ................................................................................7
Microphone Mute ................................................................... 7
Local Conferencing................................................................8
Transferring a Call .................................................................8
Call Timer...............................................................................8
Ending a Call .........................................................................8
Redial.....................................................................................8
Call Forwarding......................................................................9
Voice Mail ..............................................................................9
Volume Adjustment................................................................9
Do Not Disturb .......................................................................9
Time and Date .......................................................................9
Headset Auto Mode............................................................. 10
Display Contrast ..................................................................10
Ring Type.............................................................................10
Call Lists .............................................................................. 11
Local Directory..................................................................... 11
Speed Dial ...........................................................................12
Multiple Lines.......................................................................13
Multiple Call Appearances ................................................... 13
Voice and Text Messaging...................................................14
Distinctive Ringing / Call Treatment.....................................15
Presence / Status / Buddy Lists........................................... 15
Instant Messaging................................................................16
Multilingual Support (Localization).......................................16
Phone Reboot......................................................................16
Troubleshooting ........................................ 17
Safety and Compliance............................... 18
Part 15 Rules ....................................................................... 18
Class B Digital Device or Peripheral....................................18
Modications........................................................................19
Installation Instructions ........................................................19
Plug Acts as Disconnect Device .......................................... 19
Industry Canada (IC) ...........................................................19
CE Mark...............................................................................19
Polycom Limited Warranty
and Limitation Liability .............................. 19
Exclusions ................................................ 20
Warranty Exclusive.................................... 20
Service Agreements................................... 20
Limitations of Liability ............................... 21
Disclaimer................................................ 21
Governing Law ......................................... 21
Copyright Notice ....................................... 22
Introduction
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Directories
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Thank you for choosing the SoundPoint
IP 500 SIP, a full-duplex, handsfree
telephone. This unit provides business
telephony features and functions such as
Multiple Call Appearances, Call Hold,
Transfer, and Conference over an IP
network. In this User Guide, you will
nd everything you need to quickly set
up your new telephone. Be sure to verify
Parts List
The following items are included in your
SoundPoint IP 500 SIP package. Check
this list before installation to ensure that
Polycom SoundPoint IP 500 SIP
®
with your System Administrator that your
network is prepared for conguring your
SoundPoint IP 500 SIP telephone or consult the Administrator Guide SoundPoint
IP SIP for more information. As well, be
sure to read the Parts List, and the Safety
Notices section in this guide before you
set up and use the SoundPoint IP 500 SIP
telephone.
you have received each item. If you are
missing any items, please contact your
SoundPoint IP 500 SIP reseller.
Power Adapter
(specication varies according
to country)
Handset & Handset Cord
Network / Power Cable
Phone Base
User Guide
1
Installing SoundPoint® IP 500 SIP
LAN PC HEADSET
HANDSET
LAN PC HEADSET
HANDSET
LAN PC HEADSET
HANDSET
This section provides basic installation
instructions and information for obtaining
the best performance with the SoundPoint
IP 500 SIP telephone. If you require additional information or assistance with your
The SoundPoint IP 500 SIP User Guide
includes regulatory compliance information that your System Administrator
should review and can also be found at
http://www.polycom.com.
new telephone, please contact your System
Administrator.
Connecting Network and Power Source
AC Power Option
Connect the keyed end of the supplied Network Cable to the LAN
jack on the telephone, and connect
the shorter end to the network
(LAN) port. Connect the DC plug
of the AC wall adapter into the supplied LAN cable as shown.
Wall network or switch port.
In-Line Power Option
If the telephone is connected to a compatible ethernet switch that can provide in-line
power, the telephone will use that power
option. Simply plug the keyed end of the InLine Power Cable (optional accessory) into
the LAN jack on the telephone and connect
the shorter end of this cable to an available
power and data port on the In-Line Power
switch. The AC wall adapter is not required
when using In-Line power.
(Optional)
Cisco™Catalyst™ In-Line
Power Switch
IEEE 802.3af compliant
In-Line Power switch
Cisco™ In-Line Power Cable
(Part No.2457-11014-001)
OR
IEEE 802.3af In-Line
Power Cable
(Part. No 2457-11077-001)
2
LAN PC HEADSET
HANDSET
Connecting the Handset and Optional Headset
LAN
PC
HEADSET
H
ANDSET
1. Connect the short straight end
of the telephone cord to the
handset and the corresponding
longer straight end of the cord to
the handset jack on the back of
the telephone.
2. Connect the headset (optional
accessory) to the headset jack on
the back of the telephone.
For a list of currently supported headsets,
go to: http://www.polycom.com
(Optional)
Attaching the Base
1. Place all cords in the recessed area
above the modular jacks as shown.
2. Align the two protrusions on the
bracket with their corresponding
holes in the telephone and snap
them together to lock the base to the
telephone.
3
Features
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Directories
Services
Call Lists
Conference
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Redial
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Speakerphone
Microphone Mute
Headset
Feature Keys
Access important features
using these keys.
Dial Pad
These 12 keys provide
the 10 digits, the 26 alphabetic
characters, and special characters available in context
sensitive applications.
Line/Speed Dial Keys
Use these keys to activate up to three lines or speed
dials that can be assigned to your telephone.
Volume / Display Adjustment Keys
Use these to adjust the volume of the handset,
headset, speaker, and ringer, as well as the display
contrast.
Display Control
Keys
Use the arrow keys
to scroll through the
displayed information.
Use the Sel key to select
a eld of displayed data
and the Del key to
delete it.
Soft Keys
The screen will display
labels for these keys,
to identify their contextsensitive functions.
Hold
Hookswitch
Speaker
For ringer and
handsfree audio
output.
Indicator
This will alert you to
incoming calls, new
messages, and other
events.
Graphic Display
Shows information
This works best when the telephone is placed on a hard, at surface.
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about calls, messages,
soft keys, time, date,
and other relevant
data.
Handsfree Microphone
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Key Descriptions
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Key Description
Line or Speed Dial keys.
Access to local directories and call lists.
Access to special services (future implementation).
Access to Missed, Placed and Received calls.
Allows setup of a 3-way local conference.
Transfer of current call to third party.
Dials last number dialed from the telephone.
Places current active call in Hold state.
Allows for handsfree communication during calls.
Mutes audio transmission locally during calls.
Allows users to place and receive calls through an optionally connected headset.
Cancels ringing and directs incoming calls to your Voice Mail (if
supported).
Dial Pad
Place/receive text and voice messages.
Access local and server features.
Select and Delete controls for options and text within local menus.
Scrolling of lists and control of text/number entry on display.
Soft keys to select from various context-sensitive options.
Volume keys to adjusts audio and ringer volume.
General dialing and alphanumeric entry (incl. special characters).
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