Polycom IP 450 User Guide

Polycom® SoundPoint® IP 450 Phone

Quick User Guide

Basic Phone Features Customizing Your Phone

Applies to phones running SIP 3.1 or later.

For detailed information, see the

User Guide for the Polycom SoundPoint IP 450 Phone at:

www.polycom.com/support/ voicedocumentation/

Polycom, the Polycom logo, SoundPoint, and SoundStation are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective owners. Information in this document is subject to change without notice.

BASIC PHONE FEATURES

Placing Calls

Using the handset:

Pick up the handset, and then enter the phone number. Or, enter the phone number, and then pick up the handset.

Using the speakerphone:

• With the handset on-hook, press any

assigned line key, or the New Call soft key. Then, enter the phone number.

• Enter the phone number, and then

press the Dial soft key.

Using the optional headset:

• With the headset connected, press any

assigned line key, or the New Call soft

key. Then, press , and then enter

the phone number.

• Enter the phone number, and then

press .

During a call, you can alternate between modes by pressing the Headset or Speakerphone keys or picking up the handset.

Answering Calls

Using the handset: >> Pick up the handset.

Using the speakerphone:

>> Press one of the following: , the

flashing line key, or the Answer soft key.

Using the optional headset:

>> Press .

You can ignore a call by pressing the Reject soft key.

Ending Calls

To end a call, press the End Call soft key. Or, depending on the mode you are using,

press , , or replace the handset.

Muting the Microphone

During a call, press . Mute applies to

all modes. You can hear all other parties while Mute is enabled, but the other parties cannot hear you.

To turn off Mute, press again.

Holding and Resuming Calls

During a call, press or the Hold soft

key. The line key flashes red.

To resume the call on hold, press one of

the following: , the Resume soft key,

or the line key. The line key glows green again.

Redialing Numbers

To call the last number you dialed, press

Transferring Calls

To transfer a call:

1. During a call, press the

Trnsf er soft key. The active call is placed on hold.

2. Place a call to the party to whom you want to transfer the call.

3. When you hear the ring-back sound or after you speak with the second party, press the Trn sfer soft key.

You can automatically transfer the call without speaking to the second party. After you complete step 1, press the Blind soft key. Then, complete step 2.

Forwarding Calls

To enable call forwarding:

1. From the idle screen, press the

Forward soft key.

†

2. Select the forwarding type you want to

enable (Always—To forward all incoming calls; No Answer—To forward all unanswered incoming calls; Busy—To forward calls that arrive when you are already in a call).

3. Enter a number to forward calls to.

4. Press the Enable soft key.

To disable call forwarding:

1. From the idle screen, press the

Forward soft key.

†

2. Select the forwarding type to disable.

3. Press the Disable soft key.

Speed Dialing

To quickly dial a contact, use the contact’s speed dial index number, or press the contact’s speed dial key (if available).

Using a speed dial key: >> Press the contact’s speed dial key on

the top-right of the phone.

Using a speed dial index number: >> Press the Up arrow, and then enter the

contact’s speed dial index number.

To assign a speed dial key, press and hold an unassigned line key. Then, enter the contact information and press the Save soft key.

To add or edit a speed dial index number for a contact, update the contact’s Speed Dial Index field in the Contact Directory. See Updating

Contact Directory.

*.Your company’s settings may override this feature. If you have a shared line, call forwar ding is not available. †.If your phone has multiple lines, you will have to select the line for which to enable or disable call forwarding after you press the Forward soft key.

Polycom SoundPoint IP 450 Phone Quick User Guide. 1725-12490-001 Rev A 09/2008

Using Do Not Disturb

‡

You can prevent your phone from ringing.

To enable or disable Do Not Disturb:

>> Press , and then select

Features > Do Not Disturb.

When Do Not Disturb is enabled,

and flash on the screen.

Hosting Conference Calls

To host a conference:

1. Call the first party.

2. After the first party answers, press the

Confrnc soft key. The active call is placed on hold.

3. Place a call to the second party.

4. When the second party answers, press

the Confrnc soft key. All parties are now joined in the conference.

You can do the following:

• To put the conference on hold, press

the Hold soft key. To resume the conference, press the Resume soft key.

• To end the conference, press the

End Call soft key. The other parties remain connected.

• To split the conference into two calls on

hold, press the Split soft key.

If you have an active call and a call on hold, you can create a conference by pressing the Join soft key.

Listening to Voice Mail

††

A voice mail icon on the phone screen, a flashing line key, and a stutter dial tone in place of normal dial tone indicate one or more new voice mail messages.

‡.Your company’s settings may override this feature. **.Conferencing is an optional feature that your system administrator sets up. Options may vary. ††.Voice mail is a call platform dependant feature. Options may vary.

To listen to voice messages:

1. Press , and then select

Message Center.

2. Press the Connect soft key, and then

follow the voice prompts.

Viewing Call Lists

To view a call list:

>> Press , and then select

Features > Call Lists > Missed Calls, Received Calls, or Placed Calls.

You can select a call from any list and do the following:

• To place a call, press the Dial soft key.

• To change the phone number before

dialing, press the Edit soft key.

• To remove the call from the list, press

the Clear soft key.

• To store the contact in your Contact

Directory, press the Save soft key.

• To view information about the call,

press the Info soft key.

CUSTOMIZING YOUR PHONE

Updating Contact Directory

To add or edit a contact:

1. Press , and then select

Features > Contact Directory.

2. To add a contact, press the

Add soft key. To edit a contact, scroll to the contact, and then press the Edit soft key.

3. Add or edit the contact information.

The only required field is the Contact field (the contact’s phone number).

4. Press the Save soft key.

You can also add contacts to your Contact Directory from call lists (see

Viewing Call Lists).

To search for a contact:

1. Press , and then select Features > Contact Directory.

2. Press the Search soft key. Then, enter search criteria, and then press the

Search soft key again.

Adjusting Speaker and Ringer Vol ume

To change the speaker volume:

>> During a call, press .

To change the ringer volume: >> When the phone is in the idle state,

press .

You can also prevent your phone from ringing (see Using Do Not Disturb), or you can choose a silent ring for your phone (see Updating Ring Tones).

Updating Ring Tones

You can change the incoming ring tone, as well as set distinct ring tones for contacts.

To change the incoming ring tone:

1. Press , and then select Settings > Basic > Ring Type.

2. Scroll to the ring type you want. To hear the ring type before you select it, press the Play soft key.

3. Press the Select

To set a ring tone for a contact:

1. Press , and then select Features > Contact Directory.

2. Search for the contact (see Updating

Contact Directory).

3. Press the Edit soft key, and then scroll to Ring Type.

‡‡.Your company’s settings may not allow you to set unique ring tones for contacts.

‡‡

soft key.

4. Enter a number that corresponds to the ring type you want. (To exit the screen and find the number associated

with a ring type, press twice, and then select Settings > Basic > Ring Type.)

5. Press the Save soft key.

Using Headset Memory Mode

You can set up your phone so that all calls automatically go to your headset.

To use Headset Memory Mode:

1. Press , and then select

Settings > Basic > Preferences > Headset > Headset Memory.

2. Scroll to Enabled, and then press the Select soft key.

3. Activate Headset Memory Mode by

pressing twice. When Headset

Memory Mode is activated, the

headset icon, , displays on the

screen.

All calls will now go to your headset, unless you switch to handset or speakerphone mode. To activate Headset Memory Mode again, repeat step 3.

To disable Headset Memory Mode, repeat steps 1 to 3, but select Disabled in step 2.

Polycom SoundPoint IP 450 Phone Quick User Guide. 1725-12490-001 Rev A 09/2008