Polycom IP 4000 User Manual

SoundStation® IP 4000

Quick User Guide

Basic Phone Features Customizing Your Phone

Applies to phones running SIP 2.2 or later.

For detailed information please consult the comprehensive SoundStation IP 4000 User Guide available at:

www.polycom.com/support/voicedocum entation/

Polycom, the Polycom logo and SoundPoint are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective owners. Information in this document is subject to change without notice.

BASIC PHONE FEATURES

PLAC I NG A C A L L

Press dial the number first, and then press

ANSWE R I N G A C AL L

Press

Incoming calls may be ignored by pressing the Reject soft key during ringing.

ENDING A CALL

Press

LED INDICATORS

The LEDs located on the top of your phone indicate the current status.

Green - Your call is in progress. Flashing green - A call is incoming. Blinking green - Your call is held by

the other party.

Red - Your call is muted. Flashing Red – You have voice mail. Blinking red - You have placed the call

on hold.

MICROPHONE MUTE

During a call, press using external microphones, you can

also press You can hear all other parties while Mute is enabled.

To turn off Mute, press

CALL HOLD AND RESUME

1. During a call, press the Hold soft key.

2. Press the Resume soft key to resume the call.

and dial the number or

or the Dial soft key.

or the Answer soft key.

or the EndCall soft key.

. If you are

on the microphones.

again.

CALL TRANSFER

1. During a call, press the Trnsfer soft key (the active call is placed on hold).

2. Place a call to the party to which you want to transfer the call.

3. After speaking with the second party, press the Trnsfer soft key to complete the transfer.

Press the Blind soft key to transfer the call without speaking to the second party.

Transfer may be cancelled during establishment by pressing the Cancel soft key. The original call is resumed.

CALL FORWARDING

To enable call forwarding:

1. Press the Forward soft key from the phone’s idle display or press

select Features, and then Forward.

2. Select a Forwarding Type from Always, No Answer, and Busy.

3. For all types, enter a number to forward all future calls to.

4. For No Answer, enter the number of rings before forwarding.

5. Press the Enable soft key to confirm Call Forwarding. A moving arrow icon appears for that line to confirm Call Forwarding is enabled.

To disable call forwarding:

1. Press the Forward soft key from the phone’s idle display or press

select Features, and then Forward.

2. Select a Forwarding Type from Always, No Answer, and Busy.

3. Press the Disable soft key.

Call forwarding is not available on shared lines.

If call forwarding is configured on the call server (invoked using * code dialing or from a PC-based application), then particulars and menu options may vary.

and

LOCAL CONFERENCE CALLS*

To create a three-way local conference call:

1. Call the first party.

2. Press the Confrnc soft key to create a new call (the active call is placed on hold).

3. Place a call to the second party.

4. When the second party answers, press the Confrnc soft key again to join all parties in the conference.

When a conference has been established, pressing the Split soft key will split the conference into two calls on hold.

Placing the call on hold on the conference originator’s phone will place the other parties in the conference on hold.

A conference may be created at any time between an active call and a call which is on hold (on the same line or another line) by pressing the Join soft key.

Ending the call on the conference originator’s phone will allow the other parties to continue the conference.

___ _

* - Conferencing is an optional feature that must be configured on the call server. Particulars and menu options may vary.

REDIAL

Press dialed number.

to redial the most recently

SoundStation IP 4000 Quick User Guide. 1725-06647-001 Rev B. 7/2007 1

DO NOT DISTURB

Press

off. A flashing icon and text on the display confirm that Do Not Disturb is enabled.

If Do Not Disturb is configured on the call server, then particulars may vary.

CALL LISTS

Press Call Lists, and then Missed, Received, or Placed Calls, as desired. Information on respective calls will be displayed.

From this screen, choose the appropriate soft key:

1. Edit to amend the contact number before dialing.

2. Dial to place the call.

3. Info to view detailed call information.

4. Save to store the contact to the Contact Directory.

5. Clear to delete the call from the list.

Press display.

VOICE MAIL*

The LED indicators on the front of the phone will flash red and the stutter dial tone in place of normal dial tone will sound to indicate that message(s) are waiting at the message center.

To listen to voice messages:

1. Press

2. Select Features, and then

Messages.

3. Follow voice prompts to listen to

messages. ______

* - Voice Mail is an optional feature that must be configured on the call server. Particulars and menu options may vary.

, Features, and then press

to toggle Do Not Disturb on and

followed by the Features,

to return to the idle

SPEED DIALING

To assign a speed dial index, see

CONTACT DIRECTORY below.

CUSTOMIZING YOUR PHONE

CONTACT DIRECTORY

To add a contact in your local phone directory:

1. Press

2. Select Features, and then Contact Directory.

3. Press the More soft key, then the Add soft key to enter another contact into the phone’s database.

4. Enter first and/or last name from the dial pad. Press the 1/A/a soft key to select between numeric and upper / lower case alphanumeric modes.

5. Enter a unique contact phone number (not already in the directory).

6. Change the Speed Dial Index if desired. It will automatically be assigned the next available index value.

7. Modify the remainder of the fields (Ring Type and Divert Contact) if desired.

8. Press the Save soft key to confirm or the Cancel key to abandon the

changes, and then press return to the idle display.

Contacts can be easily added from Call Lists. For more information, see

CALL LISTS section above.

To search for a contact:

1. Press

2. Select Features, and then Contact Directory.

3. Select Search from the Contact Directory menu.

4. Using the dial pad, enter the first few characters for First or Last names.

5. Press the Search soft key to search for contacts. Dial successful matches from the resulting search screen.

To edit a contact:

1. Press

2. Select Features, and then Contact Directory.

3. Search for the contact (see above).

4. Press the Edit soft key and make the necessary changes.

5. Press the Save soft key to confirm or the Cancel soft key to abandon the changes, and then press to return to the idle display.

VOLUME ADJUSTMENT

Press the the speaker volume during a call. Pressing these keys in idle state adjusts the ringer volume.

RING TYPE

You can select different rings to match your preferences and distinguish between calls on lines.

To change the incoming ring:

1. Press

2. Select Settings, followed by Basic, and then Ring Type.

3. Using desired ring type. Press the Play soft key to hear the selected ring type.

4. Press selected ring type.

5. Press display.

If you select Silent ring, press the Line key or Answer soft key to answer incoming calls.

volume keys to adjust

or , highlight the

to change to the

to return to the idle

DISTINCTIVE RINGING / CALL TREATMENT

You can set distinctive incoming ringing tones for different contacts in your local directory.

To set a distinctive ring for a local contact:

1. Press

2. Select Features, and then Contact Directory.

2. Search for the contact (see

CONTACT DIRECTORY above).

3. Press the Edit soft key and scroll down to Ring Type.

4. Enter a number corresponding to one of the ring types available (see RING

TYPE above).

5. Press the Save soft key or the Cancel soft key to abandon the

change, and then press to the idle display.

to return

SoundStation IP 4000 Quick User Guide. 1725-06647-001 Rev B. 7/2007 2