Polycom IP 320 User Manual

SoundPoint® IP 330/320

Quick User Guide

Basic Phone Features Customizing Your Phone

Applies to phones running SIP 2.1 or later.

For detailed information please consult the comprehensive SoundPoint IP 330/320 User Guide available at:

www.polycom.com/voip/

Polycom, the Polycom logo and SoundPoint are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective owners. Information in this document is subject to change without notice.

BASIC PHONE FEATURES

PLAC I NG A C A L L

Using the Handset:

Pick up the handset and enter the number or enter the number first, and then pick up the handset.

Using the hands-free Speakerphone:

1. With the handset on-hook, press:

- any assigned line key, or

- the NewCall soft key.

2. Dial the number. Or dial the number, and then press

Dial

Using the optional Headset:

1. With the headset connected, press:

- any assigned line key, or

- the NewCall soft key.

2. Press

3. Dial the number. Or dial the number, and then press

During a call, you can alternate between handset, headset, or hands-

free modes by pressing the keys, or picking up the handset.

ANSWE R I N G A C AL L

Using the Handset:

Pick up the handset.

Using the Speakerphone:

Press:

- the line key, or

- the Answer soft key.

Using the optional Headset:

Press

Incoming calls may be ignored by pressing the Reject soft key during ringing.

ENDING A CALL

Using the Handset: Hang up or press the EndCall soft key. Using the Speakerphone:

Press

Using the optional Headset:

Press

button, or

or the EndCall soft key.

MICROPHONE MUTE

During a call, press

. Mute applies to all modes: handset, headset, and hands-free. You can hear all other parties while Mute is enabled.

To turn off Mute, press

again.

CALL HOLD AND RESUME

1. During a call, press

Hold

2. Press

again, the Resume soft

Hold

key, or the line key to resume the call.

When a call has been on hold for an extended period of time, both visual and audible alerts may appear.

LOCAL CONFERENCE CALLS*

To create a three-way local conference call:

1. Call the first party.

2. Press Conf soft key to create a new call (the active call is placed on hold).

3. Place a call to the second party.

4. When the second party answers, press Conf soft key again to join all parties in the conference.

When a conference has been established, pressing the Split soft key will split the conference into two calls on hold.

Placing the call on hold on the conference originator’s phone will place the other parties in the conference on hold.

A conference may be created at any time between an active call and a call which is on hold (on the same line or another line) by pressing the Join soft key.

Ending the call on the conference originator’s phone will allow the other parties to continue the conference.

___ _

* - Conferencing is an optional feature that must be configured on the call server. Particulars and menu options may vary.

CALL TRANSFER

1. During a call, press Trans soft key (the active call is placed on hold).

2. Place a call to the party to which you want to transfer the call.

3. After speaking with the second party, press Trans soft key to complete the transfer.

Press the Blind soft key to transfer the call without speaking to the second party.

Transfer may be cancelled during establishment by pressing the Cancel soft key. The original call is resumed.

CALL FORWARDING

To enable call forwarding:

1. Press

and select Features,

and then Forward.

2. Enter a number to forward all future calls to.

3. Press the Enable soft key to confirm Call Forwarding. A moving arrow icon appears for that line to confirm Call Forwarding is enabled.

To disable call forwarding:

1. Press

and select Features,

and then Forward.

2. Press the Disable soft key.

Call forwarding is not available on shared lines.

If call forwarding is configured on the call server (invoked using * code dialing or from a PC-based application), then particulars and menu options may vary.

REDIAL

Press the Dial key to display the Placed Call list. Press down

and to scroll to search

and or hold

for the desired number, and then press the Dial key again.

SoundPoint IP 330/320 Quick User Guide. 1725-11240-001 Rev A. 05/2007 1

DO NOT DISTURB

Press and then select Do not disturb prevent the phone from ringing on incoming calls. A Do Not Disturb icon appears for all lines to confirm that Do Not Disturb is enabled.

Press and then select Do not disturb again to turn off Do Not Disturb.

CALL LISTS

Press and then select Call Lists. The Received and Placed Call lists can be viewed. Information on respective calls will be displayed.

From this screen, choose the appropriate soft key:

1. Info to view detailed call information.

2. Save to store the contact to the Contact Directory.

3. Delete to delete the call from the list.

Press display.

Or press the Callers soft key to view the Received Call list.

VOICE MAIL*

Message Waiting Indicator on the front of the phone and individual line indicators will flash and the stutter dial tone in place of normal dial tone will sound to indicate that message(s) are waiting at the message center.

To listen to voice messages:

1. Press the Msgs soft key.

2. Follow voice prompts to listen to

messages. ______

* - Voice Mail is an optional feature that must be configured on the call server. Particulars and menu options may vary.

and select Features,

repeatedly to return to the idle

SPEED DIALING

To assign a speed dial index, see

CONTACT DIRECTORY below.

To dial a contact assigned to a line key, press the corresponding line key.

To dial a contact associated with a speed dial index:

1. Using the dial pad, enter the speed dial index followed by the #.

2. Press handset.

Dial

or pick up the

CUSTOMIZING YOUR PHONE

CONTACT DIRECTORY

To add a contact in your local phone

directory:

1. Press the Dir soft key, and then press

2. Press phone’s database.

3. Enter first name from the dial pad.

4. Press the Ok or Cancel soft keys to accept or cancel changes.

5. Press the contact’s entry.

6. Repeat steps 2 through 5 to enter last name and a unique contact phone number (not already in the directory).

7. Change the Speed Dial Index if desired. It will automatically be assigned the next available index value.

8. Modify the remainder of the fields (Ring Type, Divert Contact, Auto Reject, and Auto Divert) if desired.

9. Press

10. Press the Yes or Cancel soft keys to accept or cancel changes.

11. Press idle display.

Contacts can be easily added from Call Lists. For more information, see

CALL LISTS section above.

to enter a contact into the

to display the next field in

to end data entry.

repeatedly to return to the

To search for a contact:

1. Press the Dir soft key.

2. Using the dial pad, enter the first characters for the Last name. For example, to find the first directory entry with the last name starting with J, press the 5 key once. Searches are case insensitive. Dial the successful match from the resulting search screen.

To edit a contact:

1. Press the Dir soft key.

2. Search for contact (see above).

3. Press the Edit soft key and make the necessary changes.

4. Press

5. Press the Yes or Cancel soft keys to accept or cancel changes.

6. Press idle display.

VOLUME ADJUSTMENT

Press the adjust handset, headset, and handsfree speaker volume during a call. Pressing these keys in idle state adjusts the ringer volume.

To conform to regulatory requirements, handset and headset volume will return to a preset level after each call, but the configuration can be changed by your system administrator. Hands-free volume settings will be maintained across calls.

RING TYPE

You can select different rings to match your preferences and distinguish between calls on lines.

To change the incoming ring:

1. Press

2. Select Settings, followed by Basic, and then Ring Type.

3. Using desired ring type. Press the Play soft key to hear the selected ring type.

4. Press the Select soft key to change to the selected ring type.

5. Press return to the idle display.

to end data entry

repeatedly to return to the

volume keys to

and , highlight the

or repeatedly to

DISTINCTIVE RINGING / CALL TREATMENT

You can set distinctive incoming ringing tones for different contacts in your local directory.

To set a distinctive ring for a local contact:

1. Press the Dir soft key.

2. Search for the contact (see

CONTACT DIRECTORY above).

3. Press the Edit soft key and scroll down to Ring Type.

4. Enter a number corresponding to one of the ring types available (see RING

TYPE above).

5. Press

6. Press the Yes or Cancel soft keys to accept or cancel changes.

7. Press idle display.

HEADSET MEMORY MODE

For permanent or full-time headset users, there is an option to default all calls to the headset.

To enable Headset Memory Mode:

1. Press followed by Basic, Preferences, and then Headset Memory.

2. Use enable Headset Memory Mode.

To activate Headset Memory Mode:

Press flash.

To disable Headset Memory Mode:

Repeat steps 1 and 2 and select Disable.

to end data entry

repeatedly to return to the

and select Settings

and and press to

twice. The Headset icon will

SoundPoint IP 330/320 Quick User Guide. 1725-11240-001 Rev A. 05/2007