User Guide
SoundPoint
®
IP 301 SIP 2.2
SoundPoint
®
IP 301 SIP
USER GUIDE
July, 2007
Contents
Introduction ............................................... 1
Parts List ................................................... 1
Installing SoundPoint® IP 301 SIP .................. 2
Connecting Network and Power Source ................................2
Connecting the Handset and Optional Headset ....................3
Attaching the Base .................................................................3
Features .................................................... 4
Key Descriptions ......................................... 5
Using SoundPoint® IP 301 SIP ....................... 6
Placing a Call ........................................................................6
Answering a Call ....................................................................7
Call Hold and Resume ...........................................................7
Multiple Calls on Hold ............................................................ 7
Microphone Mute ................................................................... 7
General Key Use ...................................................................8
Local Conferencing ................................................................8
Splitting a Conference ...........................................................8
Transferring a Call ................................................................. 9
Call Timer ...............................................................................9
Ending a Call .........................................................................9
Redial ...................................................................................10
Call Forwarding ....................................................................10
Volume Adjustment ..............................................................10
Do Not Disturb ..................................................................... 11
Time and Date ..................................................................... 11
Headset Memory Mode .......................................................11
Display Contrast ..................................................................12
Ring Type .............................................................................12
Call Lists .............................................................................. 12
Contact List ..........................................................................13
Speed Dial ........................................................................... 14
Multiple Lines .......................................................................14
Multiple Keys Per Line ......................................................... 14
Multiple Call Appearances ................................................... 15
Shared Lines ........................................................................15
Voice Mail ............................................................................ 16
Distinctive Ringing / Call Treatment .....................................16
Phone Reboot ......................................................................17
Optional Features ..................................... 17
Text Messaging .................................................................... 17
Presence / Status / Buddy Lists ...........................................18
Troubleshooting ........................................ 20
Safety and Compliance ............................... 22
Part 15 Rules ....................................................................... 22
Class B Digital Device or Peripheral ....................................22
Modications ........................................................................22
Installation Instructions ........................................................ 22
Plug Acts as Disconnect Device .......................................... 22
Industry Canada (IC) ...........................................................23
CE and VCCI Mark .............................................................. 23
Polycom Limited Warranty
and Limitation Liability .............................. 23
Exclusions ................................................ 24
Warranty Exclusive .................................... 24
Service Agreements ................................... 24
Limitations of Liability ............................... 24
Disclaimer ................................................ 25
Governing Law ......................................... 25
Copyright Notice ....................................... 25
Introduction
1 3
54 6
87 9
0
*
ABC2DEF
MNOJKLGHI
TUV
WXYZ
OPER
PQRS
Hold
Menu
Redial
Do Not Disturb
Thank you for choosing the SoundPoint
IP 301 SIP. This unit provides business
telephony features and functions such as
Multiple Call Appearances, Call Hold,
Transfer, and Conference over an IP
network. In this User Guide you will find
everything you need to quickly use your
new phone. Be sure to verify with your
Parts List
The following items are included in your
SoundPoint® IP 301 SIP package. Check
this list before installation to ensure that
Polycom SoundPoint® IP 301 SIP
®
system administrator that your network
is prepared for configuring your SoundPoint® IP 301 SIP phone. As well, be
sure to read the Parts List and the Safety
Notices section in this guide before you
set up and use the SoundPoint® IP 301 SIP
phone.
you have received each item. If you are
missing any items, please contact your
system administrator.
Power Adapter
(specification varies according
to country)
For SoundPoint® 301, the power adapter is not
included in the PoE bundle. See your system
administrator if you require one.
Handset & Handset Cord
Network / Power Cable
Phone Base
Quick Start Guide
1
Installing SoundPoint® IP 301 SIP
This section provides basic installation
instructions and information for obtaining
the best performance with the SoundPoint® IP 301 SIP phone. If you require
additional information or assistance with
The SoundPoint® IP 301 SIP User Guide
includes regulatory compliance information that your system administrator should
review and can also be found at: www.
polycom.com
your new phone, please contact your system administrator.
Connecting Network and Power Source
AC Power Option
Connect the supplied Network Cable
between the LAN jack on the phone and
the LAN port on the wall or hub/switch
device port. Connect the DC plug of the
AC wall adapter into the supplied LAN
cable as shown.
Power over Ethernet (PoE) Option
Using an Inline Power Cable (optional accessory from Polycom), the phone can be alternately powered from a Power over Ethernet
(PoE) compliant switch or hub. Inline Power
Cables exist for both IEEE 802.3af and Cisco
pre-standard PoE options. Plug the keyed end
of the Inline Power Cable into the LAN jack
on the phone and the other end to an available
port on the POE switch or hub.
Cisco™Catalyst™ In-Line
Power Switch
IEEE 802.3af compliant
In-Line Power switch
Cisco™ In-Line Power
Cable
(Part No. 2200-11014-002 Rev A)
OR
IEEE 802.3af In-Line
Power Cable
(Part No. 2200-11077-002 Rev A)
2
Connecting the Handset and Optional Headset
1. Connect the short straight end
of the phone cord to the handset
and the corresponding longer
straight end of the cord to the
handset jack on the back of the
phone.
2. Connect the headset (optional
accessory) to the headset jack on
the back of the phone.
For information on headsets,
please visit www.polycom.com
and choose the Support link.
(Optional)
Attaching the Base
1. Place all cords in the recessed area
above the modular jacks as shown.
2. Align the two protrusions on the
bracket with their corresponding
holes in the phone and snap them together to lock the base to the phone.
3
1 3
54 6
87 9
0
*
ABC2DEF
MNOJKLGHI
TUV
WXYZ
OPER
PQRS
Hold
Menu
Redial
Do Not Disturb
1 3
54 6
87 9
0
*
ABC2DEF
MNOJKLG HI
TUV
WXYZ
OPER
PQRS
Hold
Menu
Redial
Do Not Disturb
Features
Soft Keys
The screen will display
labels for these keys, to
identify their context-sensitive functions.
Headset
Microphone Mute
Dial Pad
These 12 keys provide the 10
digits, alphabetic and special
characters available in context
sensitive applications.
Line/Speed Dial Keys
Use these keys to activate up to
two lines or one line and a speed
dial that can be assigned to your
phone.
Display Control Keys
Use the arrow keys to scroll
through the displayed information.
Feature Keys
Access important features using
these keys.
Hold
Hookswitch
Speaker
For ringer and
hands-free audio
output.
Volume Keys
Use these to adjust the volume of the
handset, headset, speaker, and ringer.
Indicator
This will alert you to
incoming calls, new
messages, and other
events.
Character
Display
Shows information
about calls, messages,
soft keys, time, date,
and other relevant
data.
4
Sel
Sel
Del
Sel
Sel
Del
Sel
Del
Sel
Menu
Menu
Do Not Disturb
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
2
ABC
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
WXYZ
PQRS
Directories
Services
Call Lists
Conference
Transfer
Redial
Hold
Del
Sel
Hold
Del
Sel
Menu
Hold
Del
Sel
DEF
5
JKL6MNO
8
TUV9WXYZ
0
OPER
#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC21DEF
3
54
MNOJKLGHI
6
TUV87WXYZ
9
OPER
0
Key Descriptions
Feature Key Description
Mutes audio transmission locally during calls.
Allows you to place and receive calls through an optionally connected headset.
Line or Speed Dial keys.
Scrolls through menu options.
Scrolls through menu options.
Access local and server features.
Cancels ringing and directs incoming calls to your Voice Mail (if
supported).
Dials last connected party from the phone.
Places current active call in Hold state.
Soft keys to select from various context-sensitive options.
Dial Pad
Volume keys to adjusts audio and ringer volume.
General dialing and alphanumeric entry (including special characters).
5
Using SoundPoint® IP 301 SIP
Del
Sel
Del
Sel
Menu
Del
Sel
Del
Sel
Del
Sel
Del
Sel
Del
Sel
Del
Sel
Del
Sel
Del
Sel
Menu
Placing a Call
Using the Handset:
1. To obtain dial tone, pick up the handset.
2. Dial the desired number.
During a call, you can alternate
between handset or headset modes
by pressing the
up the handset.
Using Listen Mode:
1. With the handset on-hook, press
, and choose Features, fol-
lowed by Listen Mode.
2. Dial the desired number.
Listen Mode can be used for
listening to a conference call but
not actively participating, or for
checking voice mail.
Using the Headset:
1. With the optional headset connected,
press a line key,
, or NewCall to
See also Headset Memory Mode.
obtain dial tone.
2. Dial the desired number.
You also have the option to dial directly from the dial pad without
first getting dial tone. Simply enter the number then lift the handset
or press the Dial soft key or press the
key.
In all cases, the active call will appear on the display showing call
duration and destination.
key, or picking
To obtain the IP address of your phone, press
IP address is listed together with other network information.
followed by Status, Platform and Phone. The
6
Answering a Call
Del
Sel
Del
Sel
Hold
Del
Sel
Hold
Del
Sel
Menu
Messages
Del
Sel
Del
Sel
Menu
Messages
Do Not Disturb
Sel
Sel
Sel
Sel
Using the Handset:
Pick up the handset.
Using Listen Mode:
Press the Answer soft key or the line key
( ).
Using the Headset:
Pressing
will answer the call
through an optionally connected
headset. If headset memory mode is
enabled, pressing the line key ( )
will do the same.
In all cases, the active call will appear
on the display showing call duration and
destination.
Call Hold and Resume
During a call, press
The call will be placed on hold and this will
be indicated on the display. Press the Resume
soft key to retrieve the call.
or the Hold soft key.
Incoming calls may be ignored
by pressing the Reject soft key or
during ringing. Note that
Do Not Disturb stays active when the
call is dropped and will remain so
until toggled off.
When your SoundPoint IP 500/501
phone is configured for silent ring,
press the ringing Line key or the An-
swer soft key and you will answer the
call. If your handset is off hook, the
call is routed to the handset. If your
handset is on hook, the call is routed
to the speaker.
Multiple Calls on Hold
If multiple calls are on hold on a single line
key, use the arrow keys to switch between
the calls then press the Resume soft key to
retrieve the desired call. If more than two
calls are on hold on a single key, an indication will appear on the display, for example
“2/3” shows that this is the second call out
of three calls.
Microphone Mute
During a call, press
phone lights up and a flashing microphone
on the display indicates that the other party
(parties) cannot hear you.
. The LED on the
If calls are on hold on more than one line
key, the details of the calls on any line key
can be viewed by pressing that line key and
holding it down for a few seconds. If a line
key is pressed briefly, the first call on hold
on that line key will be retrieved.
Microphone Mute applies to handset and
headset modes. You can still hear all other
parties while Mute is enabled.
To turn off Microphone Mute, press
7
again.
General Key Use
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
*
#
2
ABC
Menu
Messages
Do Not Disturb
ABC21DEF
3
54
MNOJKLGHI
6
TUV87WXYZ
9
OPER
PQRS
0
Hold
Del
Sel
DEF
6
MNO
9
WXYZ
#
Menu
Messages
Do Not Disturb
DEF
3
MNOJKLGHI
6
WXYZ
9
Del
Sel
Del
Sel
Menu
To navigate through menus and to enter data, these are useful tips:
1. Use and or the
Next and Prev soft keys to scroll
through lists. In some lists the
and
keys can be used as “Page
Up” and “Page Down”.
2. Many soft keys can only be ac-
cessed by pressing the More soft key.
3. Press
to exit from any
menu.
4. To enter text using the dial pad,
press the number keys one or more
times. For example, for ‘A’ press
‘2’ and for ‘C’ press ‘222’. When
in text entry mode the display title
will show whether keys will generate numbers (1), upper-case (A) or
lower-case (a) characters and the
1/A/a soft key can change this.
Local Conferencing
You can create a conference with two other parties
using the phone’s local conferencing feature.
1. Place a call to the first party.
2. Press the Conf soft key to obtain a
new line (the active call is placed
on hold).
3. Dial the number of the second party
or use the arrow keys to access
speed dial numbers or the missed
call list, or use the Features menu to
access placed and received call lists.
From one of these lists press the Dial
soft key.
4. When the second party answers,
press the Conf soft key again to join
all parties in the conference, or
press the Split soft key to put the first
call on hold and keep the second
call as the active call.
A conference may be created at any time
between an active call and a call which is
on hold (on the same line) by pressing the
Join soft key.
Ending the call on the conference originator’s
phone will not end the conference; the other
two parties can continue to talk
Splitting a Conference
When a conference has been established,
a Split soft key is available. Pressing this
key will split the conference into two calls
on hold.
8
Transferring a Call
Del
Sel
Del
Sel
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
879
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC21DEF
3
54
MNOJKLGHI
6
TUV
WXYZ
PQRS
1. During a call, press the Trnsfr soft
key (the active call is placed on
hold).
2. Dial the number to which you want
to transfer the call or use the arrow
keys to access speed dial numbers
or the missed call list, or use the
Features menu to access placed and
received call lists. From one of
these lists press the Dial soft key.
A blind transfer (without consulta-
tion) can also be supported by pressing the Blind soft key.
Call Timer
Call progress on an active call is monitored
through a local call timer. This is visible
within the active call window on the display.
3. Press the Trnsfr soft key again or
hang up to complete the transfer.
This can be done as soon as the
ringback sound is heard or you can
wait until the third party answers
and talk to them before completing
the transfer. Press the Split soft key
to put the first call on hold and keep
the second call as the active call.
Transfer may be cancelled during establishment by pressing the Cancel soft key.
The original call is resumed.
Ending a Call
Press the EndCall soft key.
OR
Replace the handset, or press
if in Head-
set Mode.
Redial
Press
from your phone.
To redial another previously dialed number,
press the Menu soft key, and select Features,
Call Lists, then Placed Calls.
You will see a list of previously placed calls.
Choose the number you wish to redial and
press Dial.
to dial the last call placed
9
Call Forwarding
Del
Sel
Del
Sel
Menu
Sel
Sel
You can congure your phone so that all
incoming calls are forwarded to another
party (known as static forwarding). You
can also forward calls while the phone is
ringing (known as dynamic forwarding).
All incoming calls can be forwarded to
another party while Do Not Disturb is
enabled on your phone. For more informa-
tion, contact your system administrator.
Static Forwarding
To enable call forwarding to another
party:
Call forwarding is not available on shared
lines.
This feature is local to the phone, and may
be overridden by call server settings.
For more information, contact your system
administrator.
1. Press
and select Features
and Forward,
OR press the Fwd soft key from the
idle display.
2. (Optional) If multiple lines are in
use, select which line to forward
form the list using
3. Using
and
, select the for-
warding type you want to change
and then press the Select soft key.
The options are:
• Always - For all incoming calls.
• No Answer - If you do not
answer an incoming call.
• Busy - When you ate already in a
call.
Dynamic Forwarding
To forward an incoming call to another
party:
1. With the phone ringing, press the
Fwd soft key.
2. Enter a number to forward the
incoming call to.
3. Select Enable.
and
4. Depending on your selection:
• If you select Always, enter a
number to foraward all incoming
call to.
• If you select No Answer, enter a
number to forward all unanswered
.
incoming calls to and how many
rings to wait before forwarding.
• If you select Busy, enter a number to forward all future incoming
calls to when you are already in
another call.
The incoming call is forwarded to
the other party. If call forwarding is
disabled, all future calls will not be
forwarded and forwarding will remain
disabled.
10
Del
Sel
Del
Sel
Menu
Del
Sel
Del
Sel
Menu
Del
Sel
Del
Sel
Menu
Messages
Do Not Disturb
Del
Sel
Del
Sel
Menu
Messages
Do Not Disturb
Del
Sel
Del
Sel
Menu
Del
Sel
Del
Sel
Menu
Volume Adjustment
Press the volume keys to adjust receiver
volume during a call. Pressing these keys in
idle state adjusts the ringer volume.
Do Not Disturb
Press
ringing on incoming calls. A flashing icon
and text on the display indicates that Do Not
Disturb is on.
Calls received while Do Not Disturb is
enabled are logged in the Missed Call list.
To turn off Do Not Disturb, press
again.
to prevent the phone from
Time and Date
Time and Date is clearly displayed on the
SoundPoint® IP 301 SIP phone. If the
phone cannot obtain a time and date from
the server, the display will flash. Contact
your system administrator if either time or
date is incorrect. You have control over the
format of the display and can turn it off.
Select options which are right for you as
follows:
To conform to regulatory requir-
ments, handset and headset volume
will return to a preset level after each
call. Hands-free volume settings will
be maintained across calls.
(Optional) If multiple lines are in use, Do
Not Disturb can be set on a line-by-line
basis. Contact your system administrator
for further details. When Do Not Disturb
is enabled for a particular line, this is
indicated by a flashing “ X ” beside the
line indicator on the display.
1. Press
.
2. Select Settings followed by Basic,
Preferences, Time & Date;
3. Select from Date Format, Time Format, Clock Order or Enable/Disable.
4. Scroll through the options via the up
and down arrow keys.
5. Press Select to confirm and
to return directly to the idle display.
Headset Memory Mode
As an option, the headset can be permanently enabled. This is especially useful for
regular headset users.
To do this:
1. Press
2. Select Settings followed by Basic,
Preferences, Headset Memory.
3. Use the up or down arrows and Select
soft key to enable Headset Memory
Mode.
4. Press
the main menu.
.
to return directly to
Subsequent calls to or from this phone
using the headset will activate a flashing
headset icon on the display. Pressing the
line keys or Answer soft key to receive a
call will now connect to the user’s headset automatically.
Repeat steps 1-3 and select Disable to turn
Headset Memory Mode off.
11
Display Contrast
Del
Sel
Del
Sel
Menu
Del
Sel
Del
Sel
Menu
Del
Sel
Del
Sel
Menu
Del
Sel
Del
Sel
Menu
Del
Sel
Del
Sel
Menu
To adjust the contrast on the display to a
comfortable level:
1. Press
. Select Settings fol-
lowed by Basic, Contrast.
2. Press the Up or Down soft keys (or
volume keys) to increase or decrease
the display contrast.
Ring Type
Many ring types are available. You can
select different rings to distinguish between
lines or to have a different ring from your
neighbor’s phone.
To change the incoming ring:
1. Press
lowed by Basic, Ring Type.
2. (Optional) If multiple lines are used,
first select which line to change.
3. Using the arrow keys, highlight the
desired ring type. Press the Play soft
key to hear the selected ring type.
4. Press Select to change to the selected
ring type.
5. Press
return to the idle display.
. Select Settings fol-
or the Exit soft key to
3. Press the Ok or Cancel soft keys to
accept or cancel changes.
4. Press
or the Exit soft key
to return to the idle display.
If “Silent Ring” is selected, incoming
calls can only be answered by pressing
the Answer soft key.
When your SoundPoint IP 301 phone
is configured for silent ring, press the
ringing Line key or the Answer soft key
and you will answer the call. If your
handset is off hook, the call is routed to
the handset. If your handset is on hook,
the call is routed to the speaker.
See also Distinctive Ringing /
Call Treatment.
Call Lists
A local list of calls missed, received, and
placed is maintained by the phone (up to
100 for each).
Press
by Call Lists. Select Missed, Received, or
Placed Calls as desired. Call information
will be displayed.
Choose:
1. Edit to amend the dial string if neces-
. Select Features followed
sary.
2. Dial to return the call.
3. Exit to return to the previous menu.
4. Info to view information about the
call.
5. Save to store the contact to the Con-
tact Directory.
6. Clear to delete the call from the list.
Press the Exit soft key to return to the idle
display.
To quickly view the Missed Calls list
from the idle display press .
12
Contact List
Del
Sel
Del
Sel
Menu
In addition to a directory of missed, placed, or received calls, the
phone can store a local directory of 200 or more contacts*. You can
add, delete, edit, dial, or search for any contact in this list through
just a few key strokes.
*Limit depends on Server configuration. Contact
your system administrator for full details.
To add or edit a contact:
1. Press
, select Features
and Contact List.
2. Press Add to enter another contact
into the phone’s database or press
Edit to edit an existing entry.
3. To move between fields when editing, use the Next or Prev soft keys.
Enter first and/or last name from
the keypad. Press the 1/A/a soft
key to select between numeric and
upper/lower case alphanumeric
modes.
Contacts can be easily added from
Call Lists. See Call Lists for more
information.
4. Enter the Contact number. This
is a required field and it must be
unique (not already in the directory).
5. Speed Dial Index, Ring Type and
Divert Contact may be left blank.
6. Use and or the
Change soft key to switch between
Enabled and Disabled settings for
the last four fields.
7. Press Save to confirm or Cancel to
abandon the changes, then press
Exit to return to the idle display.
To search for a particular contact:
1. Press Search from the Contact List
menu.
2. Using the dial pad, enter the first
few characters for First or Last
names.
3. Press Search to search for contacts.
4. Successful matches can be dialed
from the resulting screen.
13
Del
Sel
Del
Sel
Menu
Speed Dial
Pre-assigned numbers can be associated with speed dial entries for
rapid automated dialing. Speed Dial entries are consecutively placed
next to assigned line keys on the phone. When a new entry is added
to the Contact List, it is automatically assigned the next available
speed dial index.
To change a Speed Dial assignment:
1. Press
Contact List. Scroll to the desired
entry and press Edit,
► OR press and hold the line key
which already has a speed dial
, select Features and
soft keys.
3. If desired, enter a new speed dial
index.
4. Press Save and Exit to return to the
idle display.
number assigned to it. That contact
in the list will automatically be
Idle display could now be as shown:
displayed.
2. Delete the Speed Dial Index number
using the and then the Delete
To quickly view the list of speed dial entries,
press from the idle display.
Multiple Lines
Your SoundPoint® IP 301 SIP can support
up to two lines, each associated with its own
line key. Lines can be configured for private
or shared lines.
Typically, the top-most line key is reserved
for the principal directory number of the
phone. Depending on how your phone is
configured, the display could resemble one
of the screens shown:
Multiple Keys Per Line
A line on the phone can be configured to
have two line keys associated with it. If this
is the case, the display could look something like this:
Incoming calls to this line will be distributed evenly among the two available keys.
Similarly, outgoing calls will be distributed.
14
Multiple Call Appearances
Each line on the phone can be configured to
have one or more call appearances. More than
one call appearance is useful if there is an
active call and an incoming call arrives on the
same line. In the example shown, there is in
an outbound call with Bob Smith. The second
figure shows an incoming call from Jim
Green. To answer this incoming call, put the
original call on Hold or press the key
to access the new call. Soft key labels will be
updated on the display with these options:
1. Answer this incoming call.
2. Reject the second incoming call.
3. Forwrd the incoming call to another
extension.
Answering the incoming call places the original on Hold and refreshes the soft key labels
as indicated (last figure).
If more than one call appearance is in use,
one will appear on the display and the total
number will be indicated by a counter at the
top right corner of the display. For example,
“2/3” indicates that the call on the display is
the second one out of a total of three.
A user can also place another outbound call on
the same first line. Press Hold during the first
call and press NewCall to obtain dial tone for a
second call.
Shared Lines
The phone supports shared lines*. If two
phones share a line, an incoming call to that
number will cause both phones to ring. The
call can be answered on either phone but
not both.
The shared line icon changes to a moving
icon when the line is in use remotely.
Calls on shared lines can be transferred, put
on hold, or added to a conference.
15
*
Shared lines are an optional
feature configured on the
server and may not be sup-
ported on your particular
system. Contact your system
administrator to find out.
Voice Mail
Del
Sel
Del
Sel
Menu
Del
Sel
Del
Sel
Menu
Received messages will be indicated by a
flashing Message Waiting Indicator LED
on the front of the phone and optionally a
visual notification on the display.
Individual line indicators reflect voice
messages left on that line (useful if multiple lines are in use).
A stutter dial tone in place of normal dial
tone is used to indicate that one or more
voice messages are waiting at the message
center.
To listen to voice messages:
1. Press
tures, Messages
and select Fea-
*,†
.
2. (Optional) If multiple lines are in
use, select from which line messages are to be retrieved.
3. Display indicates number of messages and their importance. Press
*
Voice Mail is an optional feature configured
on the server and may not be supported on your
particular system. Contact your system adminis-
trator to find out.
Distinctive Ringing / Call Treatment
You can set distinctive incoming ringing tones for contacts in their local directory. This allows identification
of a contact by a specific ring tone.
To set a distinctive ring for a local contact:
1. Press
Contact List.
2. Using the arrow keys, scroll
through the directory to choose a
contact.
3. Press Edit and scroll down using the
Next soft key to Ring Type.
4. Enter a number corresponding
to one of the ring types available
(press then the Delete soft
, select Features,
Connect to initiate retrieval from the
Message Center,
OR
Press Clear to turn off the flashing
LED without listening to messages.
4. Follow voice prompts to listen to
messages.
†
Screen options may vary with server-based
application. Voice Mail can be accessed with a
single key press. Contact your system adminis-
trator to configure this option.
key to remove an existing value).
5. Press the Save soft key or Cancel to
abandon the change.
Incoming calls from this contact
will now have the distinctive ringing pattern applied.
See Ring Type in this guide for further
details.
This feature is local to the phone, and may be over-ridden by
server settings. Contact your system administrator for more
16
Phone Reboot
Del
Sel
Del
Sel
Menu
1 3
54 6
87 9
0
*
ABC2DEF
MNOJKLGHI
TUV
WXYZ
OPER
PQRS
Hold
Menu
Redial
Do Not Disturb
Del
Sel
Del
Sel
Menu
Periodically, the phone may require a user
reboot. Reasons for this include accepting a
new configuration or new software.
There are two ways to reboot the phone:
►Simultaneously press and hold the Do
Not Disturb, Hold, and Volume keys
(highlighted in the figure) for more
than 3 seconds
►Press
and select Settings,
Advanced, Restart Phone (the user
password is required to access this
menu).
The reboot process will begin and is complete
when the idle display is shown.
In the case of problems, it may be possible to restore normal operation of your phone
without rebooting. Contact your system administrator before attempting to reboot the
phone.
Optional Features
Text Messaging
You can send and receive Text messages
on your phone. SIP Instant (Text) Messaging is supported in real-time. Received
messages will be indicated by a flashing
Message Waiting Indicator LED on the
To read text messages:
1. Press
tures, Messages, Instant Messages,
OR
Press the InstMsg soft key to read a
message just received.
2. (Optional) If multiple lines are in
use, select from which line messages are to be retrieved.
and select Fea-
front of the phone and optionally a visual
notification on the display.
3. Messages appear first to last in sent
order.
4. Press the Next or Prev soft keys to
cycle through messages in order.
17
Del
Sel
Del
Sel
Menu
Del
Sel
Del
Sel
Menu
To send a text message:
1. Press
tures, Messages, Instant Messages.
2. (Optional) If multiple lines are in
use, first select from which line to
send the message.
3. Press the New soft key.
4. Enter the desired extension or SIP
URL. Press the 1/A/a soft key
to alternate between numeric and
upper/lower case alphanumeric
modes.
and select Fea-
5. Press the Select soft key to choose
from various pre-scripted short
messages.
OR
Press Edit to compose a custom
message. Use dial pad keys to
cycle through the character set.
Use keys 1, *, 0, and # to select
special characters.
6. Press Send when finished.
Presence / Status / Buddy Lists
The phone combines interactive message
services and status monitoring to complement a traditional messaging application
such as email.
Live interaction within a pool of phones is
possible by monitoring the “presence” of
the parties involved.
To add or delete a contact from your buddy list, or block a contact:
1. Press
, select Features, Con-
tact List.
2. Using the arrow keys, scroll through the
directory to choose a contact.
3. Press Edit and scroll down using the Next
soft key to the Watch Buddy or Block
Buddy fields.
4. Use the arrow keys or the Change soft
key to switch between Enabled or Disabled status.
5. Press the Save soft key or Cancel to abandon the change.
Each phone can “watch” the status of up
to eight other phones. These other phones
form the “Buddy List”. The status of buddies is displayed and updated in real time.
Each phone can also be “watched” by up
to eight other phones.
The figures show a typical Buddy
Status screen display of monitored
phones and a My Status display.
18
To view and change Presence settings:
Del
Sel
Del
Sel
Menu
Del
Sel
Del
Sel
Menu
1. Press
and select Features
and Presence.
2. Choose My Status to change your
own status.
3. Choose Buddy Status to monitor the
status of the contacts within your
buddy list.
4. Choose Privacy List to see which
phones are allowed to “watch” your
phone abd which phones are blocked
from “watching” your phone.
Your phone can be configured to work with Microsoft® Office Live Communications
Server and communicate with others using Microsoft® Office Communicator and
Windows Messenger. Contact your system administrator to find out.
To add a contact in the buddy list:
1. Press the Buddies soft key on the
idle display to get to the Buddy
Status screen or press
If the buddy is added successfully, you
are able to scroll to it on the Buddy Status
screen.
and select Features, Presence,
Buddy Status.
2. Press More.
3. Press Add.
4. Enter the number of the buddy, for
Any contacts added through the buddy list
will appear in as a contact in Microsoft®
Office Communicator and Windows
Messenger.
example, 7778.
5. Press Submit.
19
Troubleshooting
No Dial-Tone
Verify power is correctly applied to the
SoundPoint® IP 301 SIP phone:
• Check that the display is illuminated.
• Make sure the LAN cable is inserted
properly at the rear of the phone
(try unplugging and re-inserting the
cable).
• If using in-line powering, check that
the switch is supplying power to the
phone (contact your system administrator).
No Display, Incorrect Display or Bad Contrast
Verify power is correctly applied to the
SoundPoint® IP 301 SIP phone:
• As “No Dial-Tone” above.
Verify contrast adjustment:
• Follow the instructions in this User
Guide to adjust the contrast to a
darker level.
• Reboot the phone to obtain a default
level of contrast (follow the instruc-
Verify if dial tone is present on any other
audio paths:
• Switch between handset, headset
• If dial tone exists on one of these,
Verify successful outbound or inbound
calling:
• Place a call to the phone under
• Lift the handset. Ensure dial
(if present) or hands-free to see if
dial tone is present on these other
paths.
connect a different handset or
headset to isolate the problem.
tions in this User Guide).
investigation. Check that the
display indicates incoming call
information.
tone is present and place a call
to another extension or number.
Check that the display changes in
response.
No Ringing
Verify incoming ring setting and volume
level:
• Adjust the ringing level from the
front panel using the volume up/
down keys.
• Check that the Ring Type selected in
the Settings menu is not the Silent
Ring.
Verify successful outbound or inbound
calling:
20
• As “No Display” above.
Del
Sel
Del
Sel
Menu
Del
Sel
Del
Sel
Menu
No Audio on Headset
• Ensure the headset amplifier (if
Verify correct connections:
• Ensure the headset is plugged into
the jack marked Headset at the rear
• Ensure the headset amplifier (if
of the phone.
No Response from Feature Key
Presses
Verify phone is in active state:
• Make a call to the phone to check
• Press
for inbound call display and ring-
registered to the server.
• Reboot the phone to attempt re-registration to the server.
Display shows “Network Link is
• Check that the switch or hub is
Down”
Verify LAN cable is properly connected:
• Check termination at the switch or
• Press
hub (furthest end of the cable from
the phone).
present) is turned on and/or the
volume is correctly adjusted.
present) is turned on and/or the
volume is correctly adjusted.
ing as normal. If successful, try to
press feature keys within the call to
access Directory or Buddy Status
for example.
followed by Status
and Lines to confirm line is actively
operational (flashing link/status
lights) or contact your system
administrator.
followed by Status
and Network. Scroll down to verify
LAN port is Active.
21
Safety and Compliance
• Reboot the phone to attempt re-registration with the server.
Part 15 Rules
This device is compliant with Part 15 of the
2. This device must accept any interferences
received, including interference that
may cause undesired operation.
Class B Digital Device or
Peripheral
Note: This equipment is tested and complies with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate
radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful
interference, and
guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can
be determined by turning the equipment
off and on, the user is encouraged to try
to correct the interference by one or more
of the following measures:
1. Reorient or relocate the receiving
antenna.
2. Increase the separation between
the equipment and receiver.
3. Connect the equipment into an
outlet on a circuit different from
that to which the receiver is connected.
4. Consult the dealer or an experience
radio/TV technician for help.
Rules, the user is cautioned that any changes
or modifications not expressly approved by
Polycom, Inc. could void the user’s author-
Installation must be performed in accordance with all relevant national wiring
rules.
L’Installation doit être exécutée conformé-
Modications
In accordance with Part 15 of the FCC
ity to operate the equipment.
Installation Instructions
ment à tous les règlements nationaux
applicable au filage électrique.
22
Plugs Acts as Disconnect
Device
The socket outlet to which this apparatus
La prise électrique à laquelle l’appareil
est branché doit être installée près de
l’équipement et doit toujours être facilement
accessible.
Polycom Limited Warranty
and Limitation Liability
is connected must be installed near the
equipment and must always be readily
accessible.
Industry Canada (IC)
This Class [B] digital apparatus complies
with Canadian ICES-003.
Cet appareil numérique de la classe [B]
est conforme à la norme NMB-003 du
Canada.
CE and VCCI Mark
This SoundPoint® IP 301 SIP is marked
with the CE mark. This mark indicates
compliance with EEC directories 89/336/
EEC and 73/23/EEC.
A full copy of the Declaration of Conformity can be obtained from Polycom Ltd.,
270 Bath Road, Slough, Berkshire, SL1
4DX, UK.
LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this
product is expected to be free from defects
in workmanship and materials, under
normal use and service, for one year from
the date of purchase from Polycom or its
authorized reseller.
Polycom’s sole obligation under this express warranty is at Polycom’s option and
expense, to repair the defective product
or part, deliver to Customer an equivalent
product or part to replace the defective
item, or if neither of the two foregoing
options are reasonably available, Polycom
may, on its sole discretion, refund to
Customer the purchase price paid for
the defective product. All products that
are replaced will become the property of
Polycom. Replacement products or parts
may be new or reconditioned.
Polycom is expected to warrant any
replaced or repaired product or part for
ninety (90) days from shipment, or the
remainder of the initial warranty period,
whichever is longer.
23
Exclusions
Products returned to Polycom must be
sent prepaid and packaged appropriately
for safe shipment, and it is recommended
that they be insured or sent by a method
that provides for tracking of the package.
Responsibility for loss or damage does not
transfer to Polycom until the returned item
is received by Polycom. The repaired or
replaced item will be shipped to Customer,
at Polycom’s expense, not later than thirty
Warranty Exclusive
• Failure to follow Polycom’s installation, operation, or maintenance instructions.
• Unauthorized product modification or
alteration.
• Unauthorized use of common carrier
communication services accessed
through the product.
• Abuse, misuse, negligent acts or omissions of Customer and persons under
Customer’s control; or
• Acts of third parties, acts of God, accident, fire, lightening, power surges or
outages, or other hazards.
(30) days after Polycom receives the
defective product, and Polycom will retain
risk of loss or damage until the item is
delivered to Customer.
Polycom will not be liable under this
limited warranty if its testing and examination disclose that the alleged defect or
malfunction in the product does not exist
or results from:
IF A POLYCOM PRODUCT DOES NOT
OPERATE AS WARRANTED ABOVE,
CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY
SHALL BE REPAIR, REPLACEMENT,
OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION.
TO THE FULL EXTENT ALLOWED BY
LAW, THE FOREGOING WARRANTIES
AND REMEDIES ARE EXCLUSIVE
AND ARE IN LIEU OF ALL OTHER
WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF
LAW, STATUTORY OR OTHERWISE,
Service Agreements
INCLUDING WARRANTIES, TERMS,
OR CONDITIONS OF MERCHANT-
Limitations of Liability
QUALITY, CORRESPONDENCE WITH
DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM
NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY
IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE OR
ABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY
USE OF ITS PRODUCTS.
Please contact your Polycom Authorized
Reseller for information about service
agreements applicable to your product.
LIMITATION OF LIABILITY. TO THE
FULL EXTENT ALLOWED BY LAW,
POLYCOM EXCLUDES FOR ITSELF
24
AND ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT OR
TORT (INCLUDING NEGLIGENCE),
FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR
PUNITIVE DAMAGES OF ANY KIND,
Disclaimer
OR FOR LOSS OF REVENUE OR
PROFITS, LOSS OF BUSINESS, LOSS
OF INFORMATION OR DATA, OR
OTHER FINANCIAL LOSS ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, INSTALLATION, MAIN-
TENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF
ITS PRODUCTS, EVEN IF POLYCOM
OR ITS AUTHORIZED RESELLER
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND
LIMITS ITS LIABILITY TO REPAIR,
Governing Law
Some countries, states, or provinces do
not allow the exclusion or limitation of
implied warranties or the limitation of
incidental or consequential damages for
certain products supplied to consumers,
or the limitation of liability for personal
injury, so the above limitations and exclusions may be limited in their application to
you. When the implied warranties are not
allowed to be excluded in their entirety,
they will be limited to the duration of the
applicable written warranty. This warranty
gives you specific legal rights which may
Copyright Notice
REPLACEMENT, OR REFUND OF THE
PURCHASE PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER
OF LIABILITY FOR DAMAGES WILL
NOT BE AFFECTED IF ANY REMEDY
PROVIDED HEREIN SHALL FAIL OF
ITS ESSENTIAL PURPOSE.
vary depending on local law.
This Limited Warranty and Limitation of
Liability shall be governed by the laws of
the State of California, U.S.A., and by the
laws of the United States, excluding their
conflicts of laws principles. The United
Nations Convention on Contracts for the
International Sale of Goods is hereby
excluded in its entirety from application to
this Limited Warranty and Limitation of
Liability.
All rights reserved under International and
Pan-American Copyright Conventions.
No part of the contents of this manual may
be copied, reproduced, or transmitted in
any form or by any means, or translated
into another language or format, in whole
or part, without written consent from
Polycom, Inc.
Do not remove (or allow anybody else to
remove) any product identification, copyright or other notices.
Polycom, the Polycom logo design, and
SoundPoint are trademarks of Polycom,
Inc. in the U.S. and various other countries.
Portions of the software contained in this
product are Copyright (c) 1998, 1999,
2000 Thai Open Source Software Center
Ltd. and Clark Cooper.
Permission is hereby granted, free of
charge, to any person obtaining a copy of
this software and associated documentation files (the “Software”), to deal in the
Software without restriction, including
25
without limitation the rights to use, copy,
modify, merge, publish, distribute, sublicense, and/or sell copies of the Software,
and to permit persons to whom the Software is furnished to do so, subject to the
following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED “AS
IS”, WITHOUT WARRANTY OF ANY
26
Polycom, Inc.
Forwar
d
Conference
Transfer
Call Lists
Speed Dial
Time & Date
Redial
1 3
DE
F
5
JK
L
4
GH
I
6
MNO
8
TU
V
7
PQRS
9
WXYZ
0
OPER
*
#
2
AB
C
4750 Willow Road
Pleasanton, CA 94588-2708 USA
©2007 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design
are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks
are the property of their respective companies.
1725-11329-001 Rev. C
Loading...