Polycom IP 301 SIP, IP 301 User Manual

User Guide
SoundPoint
®
IP 301 SIP 2.2
SoundPoint
®
USER GUIDE
July, 2007
Contents
Introduction ............................................... 1
Parts List ................................................... 1
Installing SoundPoint® IP 301 SIP .................. 2
Connecting Network and Power Source ................................2
Connecting the Handset and Optional Headset ....................3
Attaching the Base .................................................................3
Features .................................................... 4
Key Descriptions ......................................... 5
Using SoundPoint® IP 301 SIP ....................... 6
Placing a Call ........................................................................6
Answering a Call ....................................................................7
Call Hold and Resume ...........................................................7
Multiple Calls on Hold ............................................................ 7
Microphone Mute ................................................................... 7
General Key Use ...................................................................8
Local Conferencing ................................................................8
Splitting a Conference ...........................................................8
Transferring a Call ................................................................. 9
Call Timer ...............................................................................9
Ending a Call .........................................................................9
Redial ...................................................................................10
Call Forwarding ....................................................................10
Volume Adjustment ..............................................................10
Do Not Disturb ..................................................................... 11
Time and Date ..................................................................... 11
Headset Memory Mode .......................................................11
Display Contrast ..................................................................12
Ring Type .............................................................................12
Call Lists .............................................................................. 12
Contact List ..........................................................................13
Speed Dial ........................................................................... 14
Multiple Lines .......................................................................14
Multiple Keys Per Line ......................................................... 14
Multiple Call Appearances ................................................... 15
Shared Lines ........................................................................15
Voice Mail ............................................................................ 16
Distinctive Ringing / Call Treatment .....................................16
Phone Reboot ......................................................................17
Optional Features ..................................... 17
Text Messaging .................................................................... 17
Presence / Status / Buddy Lists ...........................................18
Troubleshooting ........................................ 20
Safety and Compliance ............................... 22
Part 15 Rules ....................................................................... 22
Class B Digital Device or Peripheral ....................................22
Modications ........................................................................22
Installation Instructions ........................................................ 22
Plug Acts as Disconnect Device .......................................... 22
Industry Canada (IC) ...........................................................23
CE and VCCI Mark .............................................................. 23
Polycom Limited Warranty
and Limitation Liability .............................. 23
Exclusions ................................................ 24
Warranty Exclusive .................................... 24
Service Agreements ................................... 24
Limitations of Liability ............................... 24
Disclaimer ................................................ 25
Governing Law ......................................... 25
Copyright Notice ....................................... 25
Introduction
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Thank you for choosing the SoundPoint IP 301 SIP. This unit provides business telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network. In this User Guide you will find everything you need to quickly use your new phone. Be sure to verify with your
Parts List
The following items are included in your SoundPoint® IP 301 SIP package. Check this list before installation to ensure that
Polycom SoundPoint® IP 301 SIP
®
system administrator that your network is prepared for configuring your Sound­Point® IP 301 SIP phone. As well, be sure to read the Parts List and the Safety Notices section in this guide before you set up and use the SoundPoint® IP 301 SIP phone.
you have received each item. If you are missing any items, please contact your system administrator.
Power Adapter
(specification varies according to country)
For SoundPoint® 301, the power adapter is not
included in the PoE bundle. See your system
administrator if you require one.
Handset & Handset Cord
Network / Power Cable
Phone Base
Quick Start Guide
1
Installing SoundPoint® IP 301 SIP
This section provides basic installation instructions and information for obtaining the best performance with the Sound­Point® IP 301 SIP phone. If you require additional information or assistance with
The SoundPoint® IP 301 SIP User Guide includes regulatory compliance informa­tion that your system administrator should review and can also be found at: www.
polycom.com your new phone, please contact your sys­tem administrator.
Connecting Network and Power Source
AC Power Option
Connect the supplied Network Cable between the LAN jack on the phone and the LAN port on the wall or hub/switch device port. Connect the DC plug of the AC wall adapter into the supplied LAN cable as shown.
Power over Ethernet (PoE) Option
Using an Inline Power Cable (optional acces­sory from Polycom), the phone can be alter­nately powered from a Power over Ethernet (PoE) compliant switch or hub. Inline Power Cables exist for both IEEE 802.3af and Cisco pre-standard PoE options. Plug the keyed end of the Inline Power Cable into the LAN jack on the phone and the other end to an available port on the POE switch or hub.
Cisco™Catalyst™ In-Line Power Switch
IEEE 802.3af compliant In-Line Power switch
Cisco™ In-Line Power Cable
(Part No. 2200-11014-002 Rev A)
OR
IEEE 802.3af In-Line Power Cable
(Part No. 2200-11077-002 Rev A)
2
Connecting the Handset and Optional Headset
1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone.
2. Connect the headset (optional accessory) to the headset jack on the back of the phone.
For information on headsets,
please visit www.polycom.com
and choose the Support link.
(Optional)
Attaching the Base
1. Place all cords in the recessed area above the modular jacks as shown.
2. Align the two protrusions on the bracket with their corresponding holes in the phone and snap them to­gether to lock the base to the phone.
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Features
Soft Keys
The screen will display labels for these keys, to identify their context-sensi­tive functions.
Headset Microphone Mute
Dial Pad
These 12 keys provide the 10 digits, alphabetic and special characters available in context sensitive applications.
Line/Speed Dial Keys
Use these keys to activate up to two lines or one line and a speed dial that can be assigned to your phone.
Display Control Keys
Use the arrow keys to scroll through the displayed information.
Feature Keys
Access important features using these keys.
Hold
Hookswitch
Speaker
For ringer and hands-free audio output.
Volume Keys
Use these to adjust the volume of the handset, headset, speaker, and ringer.
Indicator
This will alert you to incoming calls, new messages, and other events.
Character Display
Shows information about calls, messages, soft keys, time, date, and other relevant data.
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Directories
Services
Call Lists
Conference
Transfer
Redial
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Key Descriptions
Feature Key Description
Mutes audio transmission locally during calls.
Allows you to place and receive calls through an optionally con­nected headset.
Line or Speed Dial keys.
Scrolls through menu options.
Scrolls through menu options.
Access local and server features.
Cancels ringing and directs incoming calls to your Voice Mail (if supported).
Dials last connected party from the phone.
Places current active call in Hold state.
Soft keys to select from various context-sensitive options.
Dial Pad
Volume keys to adjusts audio and ringer volume.
General dialing and alphanumeric entry (including special charac­ters).
5
Using SoundPoint® IP 301 SIP
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Placing a Call
Using the Handset:
1. To obtain dial tone, pick up the handset.
2. Dial the desired number.
During a call, you can alternate
between handset or headset modes
by pressing the
up the handset.
Using Listen Mode:
1. With the handset on-hook, press , and choose Features, fol-
lowed by Listen Mode.
2. Dial the desired number.
Listen Mode can be used for
listening to a conference call but
not actively participating, or for
checking voice mail.
Using the Headset:
1. With the optional headset connected,
press a line key,
, or NewCall to
See also Headset Memory Mode.
obtain dial tone.
2. Dial the desired number.
You also have the option to dial directly from the dial pad without first getting dial tone. Simply enter the number then lift the handset or press the Dial soft key or press the
key.
In all cases, the active call will appear on the display showing call duration and destination.
key, or picking
To obtain the IP address of your phone, press
IP address is listed together with other network information.
followed by Status, Platform and Phone. The
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Answering a Call
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Using the Handset:
Pick up the handset.
Using Listen Mode:
Press the Answer soft key or the line key ( ).
Using the Headset:
Pressing
will answer the call
through an optionally connected headset. If headset memory mode is enabled, pressing the line key ( ) will do the same.
In all cases, the active call will appear on the display showing call duration and destination.
Call Hold and Resume
During a call, press The call will be placed on hold and this will be indicated on the display. Press the Resume soft key to retrieve the call.
or the Hold soft key.
Incoming calls may be ignored by pressing the Reject soft key or
during ringing. Note that
Do Not Disturb stays active when the
call is dropped and will remain so
until toggled off.
When your SoundPoint IP 500/501
phone is configured for silent ring, press the ringing Line key or the An- swer soft key and you will answer the
call. If your handset is off hook, the
call is routed to the handset. If your
handset is on hook, the call is routed
to the speaker.
Multiple Calls on Hold
If multiple calls are on hold on a single line key, use the arrow keys to switch between the calls then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single key, an indica­tion will appear on the display, for example “2/3” shows that this is the second call out of three calls.
Microphone Mute
During a call, press phone lights up and a flashing microphone on the display indicates that the other party (parties) cannot hear you.
. The LED on the
If calls are on hold on more than one line key, the details of the calls on any line key can be viewed by pressing that line key and holding it down for a few seconds. If a line key is pressed briefly, the first call on hold on that line key will be retrieved.
Microphone Mute applies to handset and headset modes. You can still hear all other parties while Mute is enabled.
To turn off Microphone Mute, press
7
again.
General Key Use
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To navigate through menus and to enter data, these are useful tips:
1. Use and or the
Next and Prev soft keys to scroll through lists. In some lists the and
keys can be used as “Page
Up” and “Page Down”.
2. Many soft keys can only be ac-
cessed by pressing the More soft key.
3. Press
to exit from any
menu.
4. To enter text using the dial pad,
press the number keys one or more times. For example, for ‘A’ press ‘2’ and for ‘C’ press ‘222’. When in text entry mode the display title will show whether keys will gener­ate numbers (1), upper-case (A) or lower-case (a) characters and the 1/A/a soft key can change this.
Local Conferencing
You can create a conference with two other parties using the phone’s local conferencing feature.
1. Place a call to the first party.
2. Press the Conf soft key to obtain a
new line (the active call is placed on hold).
3. Dial the number of the second party
or use the arrow keys to access speed dial numbers or the missed call list, or use the Features menu to access placed and received call lists. From one of these lists press the Dial soft key.
4. When the second party answers,
press the Conf soft key again to join
all parties in the conference, or
press the Split soft key to put the first call on hold and keep the second call as the active call.
A conference may be created at any time between an active call and a call which is on hold (on the same line) by pressing the Join soft key.
Ending the call on the conference originator’s
phone will not end the conference; the other
two parties can continue to talk
Splitting a Conference
When a conference has been established, a Split soft key is available. Pressing this
key will split the conference into two calls on hold.
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Transferring a Call
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Directories
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Buddy Status
My Status
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1. During a call, press the Trnsfr soft
key (the active call is placed on hold).
2. Dial the number to which you want
to transfer the call or use the arrow keys to access speed dial numbers or the missed call list, or use the Features menu to access placed and received call lists. From one of these lists press the Dial soft key.
A blind transfer (without consulta-
tion) can also be supported by press­ing the Blind soft key.
Call Timer
Call progress on an active call is monitored through a local call timer. This is visible within the active call window on the display.
3. Press the Trnsfr soft key again or
hang up to complete the transfer. This can be done as soon as the ringback sound is heard or you can wait until the third party answers and talk to them before completing the transfer. Press the Split soft key
to put the first call on hold and keep the second call as the active call.
Transfer may be cancelled during estab­lishment by pressing the Cancel soft key. The original call is resumed.
Ending a Call
Press the EndCall soft key.
OR
Replace the handset, or press
if in Head-
set Mode.
Redial
Press from your phone.
To redial another previously dialed number, press the Menu soft key, and select Features, Call Lists, then Placed Calls.
You will see a list of previously placed calls. Choose the number you wish to redial and press Dial.
to dial the last call placed
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You can congure your phone so that all incoming calls are forwarded to another party (known as static forwarding). You can also forward calls while the phone is ringing (known as dynamic forwarding).
All incoming calls can be forwarded to another party while Do Not Disturb is enabled on your phone. For more informa-
tion, contact your system administrator.
Static Forwarding
To enable call forwarding to another party:
Call forwarding is not available on shared lines. This feature is local to the phone, and may be overridden by call server settings. For more information, contact your system administrator.
1. Press
and select Features
and Forward,
OR press the Fwd soft key from the
idle display.
2. (Optional) If multiple lines are in
use, select which line to forward form the list using
3. Using
and
, select the for-
warding type you want to change and then press the Select soft key.
The options are:
Always - For all incoming calls.
No Answer - If you do not
answer an incoming call.
Busy - When you ate already in a call.
Dynamic Forwarding
To forward an incoming call to another party:
1. With the phone ringing, press the
Fwd soft key.
2. Enter a number to forward the
incoming call to.
3. Select Enable.
and
4. Depending on your selection:
• If you select Always, enter a number to foraward all incoming call to.
• If you select No Answer, enter a number to forward all unanswered
.
incoming calls to and how many rings to wait before forwarding.
• If you select Busy, enter a num­ber to forward all future incoming calls to when you are already in another call.
The incoming call is forwarded to the other party. If call forwarding is disabled, all future calls will not be forwarded and forwarding will remain disabled.
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Volume Adjustment
Press the volume keys to adjust receiver volume during a call. Pressing these keys in idle state adjusts the ringer volume.
Do Not Disturb
Press ringing on incoming calls. A flashing icon and text on the display indicates that Do Not Disturb is on.
Calls received while Do Not Disturb is enabled are logged in the Missed Call list.
To turn off Do Not Disturb, press again.
to prevent the phone from
Time and Date
Time and Date is clearly displayed on the SoundPoint® IP 301 SIP phone. If the phone cannot obtain a time and date from the server, the display will flash. Contact your system administrator if either time or date is incorrect. You have control over the format of the display and can turn it off. Select options which are right for you as follows:
To conform to regulatory requir-
ments, handset and headset volume
will return to a preset level after each
call. Hands-free volume settings will
be maintained across calls.
(Optional) If multiple lines are in use, Do Not Disturb can be set on a line-by-line basis. Contact your system administrator for further details. When Do Not Disturb is enabled for a particular line, this is indicated by a flashing “ X ” beside the
line indicator on the display.
1. Press
.
2. Select Settings followed by Basic,
Preferences, Time & Date;
3. Select from Date Format, Time For­mat, Clock Order or Enable/Disable.
4. Scroll through the options via the up and down arrow keys.
5. Press Select to confirm and to return directly to the idle display.
Headset Memory Mode
As an option, the headset can be perma­nently enabled. This is especially useful for regular headset users.
To do this:
1. Press
2. Select Settings followed by Basic, Preferences, Headset Memory.
3. Use the up or down arrows and Select soft key to enable Headset Memory Mode.
4. Press the main menu.
.
to return directly to
Subsequent calls to or from this phone using the headset will activate a flashing headset icon on the display. Pressing the line keys or Answer soft key to receive a call will now connect to the user’s head­set automatically.
Repeat steps 1-3 and select Disable to turn Headset Memory Mode off.
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Display Contrast
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To adjust the contrast on the display to a comfortable level:
1. Press
. Select Settings fol-
lowed by Basic, Contrast.
2. Press the Up or Down soft keys (or volume keys) to increase or decrease the display contrast.
Ring Type
Many ring types are available. You can select different rings to distinguish between lines or to have a different ring from your neighbor’s phone.
To change the incoming ring:
1. Press lowed by Basic, Ring Type.
2. (Optional) If multiple lines are used, first select which line to change.
3. Using the arrow keys, highlight the desired ring type. Press the Play soft key to hear the selected ring type.
4. Press Select to change to the selected ring type.
5. Press return to the idle display.
. Select Settings fol-
or the Exit soft key to
3. Press the Ok or Cancel soft keys to
accept or cancel changes.
4. Press
or the Exit soft key
to return to the idle display.
If “Silent Ring” is selected, incoming
calls can only be answered by pressing
the Answer soft key.
When your SoundPoint IP 301 phone
is configured for silent ring, press the ringing Line key or the Answer soft key
and you will answer the call. If your
handset is off hook, the call is routed to
the handset. If your handset is on hook,
the call is routed to the speaker.
See also Distinctive Ringing / Call Treatment.
Call Lists
A local list of calls missed, received, and placed is maintained by the phone (up to 100 for each).
Press by Call Lists. Select Missed, Received, or Placed Calls as desired. Call information will be displayed.
Choose:
1. Edit to amend the dial string if neces-
. Select Features followed
sary.
2. Dial to return the call.
3. Exit to return to the previous menu.
4. Info to view information about the
call.
5. Save to store the contact to the Con-
tact Directory.
6. Clear to delete the call from the list.
Press the Exit soft key to return to the idle display.
To quickly view the Missed Calls list
from the idle display press .
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Contact List
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In addition to a directory of missed, placed, or received calls, the phone can store a local directory of 200 or more contacts*. You can add, delete, edit, dial, or search for any contact in this list through just a few key strokes.
*Limit depends on Server configuration. Contact
your system administrator for full details.
To add or edit a contact:
1. Press
, select Features
and Contact List.
2. Press Add to enter another contact into the phone’s database or press Edit to edit an existing entry.
3. To move between fields when edit­ing, use the Next or Prev soft keys. Enter first and/or last name from the keypad. Press the 1/A/a soft key to select between numeric and upper/lower case alphanumeric modes.
Contacts can be easily added from Call Lists. See Call Lists for more
information.
4. Enter the Contact number. This is a required field and it must be unique (not already in the direc­tory).
5. Speed Dial Index, Ring Type and Divert Contact may be left blank.
6. Use and or the Change soft key to switch between Enabled and Disabled settings for the last four fields.
7. Press Save to confirm or Cancel to abandon the changes, then press Exit to return to the idle display.
To search for a particular contact:
1. Press Search from the Contact List
menu.
2. Using the dial pad, enter the first few characters for First or Last names.
3. Press Search to search for contacts.
4. Successful matches can be dialed from the resulting screen.
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Speed Dial
Pre-assigned numbers can be associated with speed dial entries for rapid automated dialing. Speed Dial entries are consecutively placed next to assigned line keys on the phone. When a new entry is added to the Contact List, it is automatically assigned the next available speed dial index.
To change a Speed Dial assignment:
1. Press Contact List. Scroll to the desired entry and press Edit,
OR press and hold the line key
which already has a speed dial
, select Features and
soft keys.
3. If desired, enter a new speed dial index.
4. Press Save and Exit to return to the idle display.
number assigned to it. That contact in the list will automatically be
Idle display could now be as shown:
displayed.
2. Delete the Speed Dial Index number
using the and then the Delete
To quickly view the list of speed dial entries,
press from the idle display.
Multiple Lines
Your SoundPoint® IP 301 SIP can support up to two lines, each associated with its own line key. Lines can be configured for private or shared lines.
Typically, the top-most line key is reserved for the principal directory number of the phone. Depending on how your phone is configured, the display could resemble one of the screens shown:
Multiple Keys Per Line
A line on the phone can be configured to have two line keys associated with it. If this is the case, the display could look some­thing like this:
Incoming calls to this line will be distrib­uted evenly among the two available keys. Similarly, outgoing calls will be distributed.
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Multiple Call Appearances
Each line on the phone can be configured to have one or more call appearances. More than one call appearance is useful if there is an active call and an incoming call arrives on the same line. In the example shown, there is in an outbound call with Bob Smith. The second figure shows an incoming call from Jim Green. To answer this incoming call, put the original call on Hold or press the key to access the new call. Soft key labels will be updated on the display with these options:
1. Answer this incoming call.
2. Reject the second incoming call.
3. Forwrd the incoming call to another
extension. Answering the incoming call places the origi­nal on Hold and refreshes the soft key labels as indicated (last figure).
If more than one call appearance is in use, one will appear on the display and the total number will be indicated by a counter at the top right corner of the display. For example, “2/3” indicates that the call on the display is the second one out of a total of three.
A user can also place another outbound call on the same first line. Press Hold during the first call and press NewCall to obtain dial tone for a second call.
Shared Lines
The phone supports shared lines*. If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both.
The shared line icon changes to a moving icon when the line is in use remotely.
Calls on shared lines can be transferred, put on hold, or added to a conference.
15
*
Shared lines are an optional
feature configured on the
server and may not be sup-
ported on your particular
system. Contact your system
administrator to find out.
Voice Mail
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Received messages will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and optionally a visual notification on the display.
Individual line indicators reflect voice messages left on that line (useful if mul­tiple lines are in use).
A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center.
To listen to voice messages:
1. Press
tures, Messages
and select Fea-
*,†
.
2. (Optional) If multiple lines are in use, select from which line mes­sages are to be retrieved.
3. Display indicates number of mes­sages and their importance. Press
*
Voice Mail is an optional feature configured
on the server and may not be supported on your
particular system. Contact your system adminis-
trator to find out.
Distinctive Ringing / Call Treatment
You can set distinctive incoming ringing tones for con­tacts in their local directory. This allows identification of a contact by a specific ring tone.
To set a distinctive ring for a local contact:
1. Press Contact List.
2. Using the arrow keys, scroll through the directory to choose a contact.
3. Press Edit and scroll down using the Next soft key to Ring Type.
4. Enter a number corresponding to one of the ring types available (press then the Delete soft
, select Features,
Connect to initiate retrieval from the Message Center,
OR Press Clear to turn off the flashing
LED without listening to messages.
4. Follow voice prompts to listen to messages.
Screen options may vary with server-based
application. Voice Mail can be accessed with a
single key press. Contact your system adminis-
trator to configure this option.
key to remove an existing value).
5. Press the Save soft key or Cancel to abandon the change.
Incoming calls from this contact
will now have the distinctive ring­ing pattern applied.
See Ring Type in this guide for further details.
This feature is local to the phone, and may be over-ridden by
server settings. Contact your system administrator for more
16
Phone Reboot
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Periodically, the phone may require a user reboot. Reasons for this include accepting a new configuration or new software.
There are two ways to reboot the phone:
►Simultaneously press and hold the Do
Not Disturb, Hold, and Volume keys (highlighted in the figure) for more than 3 seconds
►Press
and select Settings, Advanced, Restart Phone (the user password is required to access this menu).
The reboot process will begin and is complete when the idle display is shown.
In the case of problems, it may be possible to restore normal operation of your phone
without rebooting. Contact your system administrator before attempting to reboot the
phone.
Optional Features
Text Messaging
You can send and receive Text messages on your phone. SIP Instant (Text) Mes­saging is supported in real-time. Received messages will be indicated by a flashing Message Waiting Indicator LED on the
To read text messages:
1. Press
tures, Messages, Instant Messages,
OR Press the InstMsg soft key to read a
message just received.
2. (Optional) If multiple lines are in use, select from which line mes­sages are to be retrieved.
and select Fea-
front of the phone and optionally a visual notification on the display.
3. Messages appear first to last in sent order.
4. Press the Next or Prev soft keys to cycle through messages in order.
17
Del
Sel
Del
Sel
Menu
Del
Sel
Del
Sel
Menu
To send a text message:
1. Press tures, Messages, Instant Messages.
2. (Optional) If multiple lines are in use, first select from which line to send the message.
3. Press the New soft key.
4. Enter the desired extension or SIP URL. Press the 1/A/a soft key to alternate between numeric and upper/lower case alphanumeric modes.
and select Fea-
5. Press the Select soft key to choose
from various pre-scripted short messages.
OR Press Edit to compose a custom
message. Use dial pad keys to cycle through the character set. Use keys 1, *, 0, and # to select special characters.
6. Press Send when finished.
Presence / Status / Buddy Lists
The phone combines interactive message services and status monitoring to comple­ment a traditional messaging application such as email.
Live interaction within a pool of phones is possible by monitoring the “presence” of the parties involved.
To add or delete a contact from your buddy list, or block a contact:
1. Press
, select Features, Con-
tact List.
2. Using the arrow keys, scroll through the directory to choose a contact.
3. Press Edit and scroll down using the Next soft key to the Watch Buddy or Block Buddy fields.
4. Use the arrow keys or the Change soft key to switch between Enabled or Dis­abled status.
5. Press the Save soft key or Cancel to aban­don the change.
Each phone can “watch” the status of up to eight other phones. These other phones form the “Buddy List”. The status of bud­dies is displayed and updated in real time. Each phone can also be “watched” by up to eight other phones.
The figures show a typical Buddy Status screen display of monitored phones and a My Status display.
18
To view and change Presence settings:
Del
Sel
Del
Sel
Menu
Del
Sel
Del
Sel
Menu
1. Press
and select Features
and Presence.
2. Choose My Status to change your own status.
3. Choose Buddy Status to monitor the status of the contacts within your buddy list.
4. Choose Privacy List to see which phones are allowed to “watch” your phone abd which phones are blocked from “watching” your phone.
Your phone can be configured to work with Microsoft® Office Live Communications Server and communicate with others using Microsoft® Office Communicator and Windows Messenger. Contact your system administrator to find out.
To add a contact in the buddy list:
1. Press the Buddies soft key on the idle display to get to the Buddy Status screen or press
If the buddy is added successfully, you are able to scroll to it on the Buddy Status
screen. and select Features, Presence, Buddy Status.
2. Press More.
3. Press Add.
4. Enter the number of the buddy, for
Any contacts added through the buddy list
will appear in as a contact in Microsoft®
Office Communicator and Windows
Messenger. example, 7778.
5. Press Submit.
19
Troubleshooting
No Dial-Tone
Verify power is correctly applied to the SoundPoint® IP 301 SIP phone:
• Check that the display is illuminated.
• Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).
• If using in-line powering, check that the switch is supplying power to the phone (contact your system adminis­trator).
No Display, Incorrect Display or Bad Con­trast
Verify power is correctly applied to the SoundPoint® IP 301 SIP phone:
• As “No Dial-Tone” above.
Verify contrast adjustment:
• Follow the instructions in this User Guide to adjust the contrast to a darker level.
• Reboot the phone to obtain a default level of contrast (follow the instruc-
Verify if dial tone is present on any other audio paths:
• Switch between handset, headset
• If dial tone exists on one of these,
Verify successful outbound or inbound calling:
• Place a call to the phone under
• Lift the handset. Ensure dial
(if present) or hands-free to see if dial tone is present on these other paths.
connect a different handset or headset to isolate the problem.
tions in this User Guide).
investigation. Check that the display indicates incoming call information.
tone is present and place a call to another extension or number. Check that the display changes in
response.
No Ringing
Verify incoming ring setting and volume level:
• Adjust the ringing level from the front panel using the volume up/ down keys.
• Check that the Ring Type selected in
the Settings menu is not the Silent
Ring. Verify successful outbound or inbound calling:
20
• As “No Display” above.
Del
Sel
Del
Sel
Menu
Del
Sel
Del
Sel
Menu
No Audio on Headset
• Ensure the headset amplifier (if
Verify correct connections:
• Ensure the headset is plugged into
the jack marked Headset at the rear
• Ensure the headset amplifier (if
of the phone.
No Response from Feature Key Presses
Verify phone is in active state:
• Make a call to the phone to check
• Press
for inbound call display and ring-
registered to the server.
• Reboot the phone to attempt re-registration to the server.
Display shows “Network Link is
• Check that the switch or hub is
Down”
Verify LAN cable is properly connected:
• Check termination at the switch or
• Press
hub (furthest end of the cable from the phone).
present) is turned on and/or the volume is correctly adjusted.
present) is turned on and/or the volume is correctly adjusted.
ing as normal. If successful, try to press feature keys within the call to access Directory or Buddy Status for example.
followed by Status
and Lines to confirm line is actively
operational (flashing link/status lights) or contact your system administrator.
followed by Status and Network. Scroll down to verify LAN port is Active.
21
Safety and Compliance
• Reboot the phone to attempt re-regis­tration with the server.
Part 15 Rules
This device is compliant with Part 15 of the
2. This device must accept any interferences received, including interference that may cause undesired operation.
Class B Digital Device or Peripheral
Note: This equipment is tested and com­plies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful in­terference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruc­tions, may cause harmful interference to ra­dio communications. However, there is no
FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
guarantee that interference will not occur in a particular installation. If this equip­ment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from
that to which the receiver is con­nected.
4. Consult the dealer or an experience radio/TV technician for help.
Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s author-
Installation must be performed in accor­dance with all relevant national wiring rules.
L’Installation doit être exécutée conformé-
Modications
In accordance with Part 15 of the FCC
ity to operate the equipment.
Installation Instructions
ment à tous les règlements nationaux applicable au filage électrique.
22
Plugs Acts as Disconnect Device
The socket outlet to which this apparatus
La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être facilement accessible.
Polycom Limited Warranty and Limitation Liability
is connected must be installed near the equipment and must always be readily accessible.
Industry Canada (IC)
This Class [B] digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.
CE and VCCI Mark
This SoundPoint® IP 301 SIP is marked with the CE mark. This mark indicates compliance with EEC directories 89/336/ EEC and 73/23/EEC.
A full copy of the Declaration of Confor­mity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
LIMITED WARRANTY. Polycom war­rants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from
the date of purchase from Polycom or its authorized reseller.
Polycom’s sole obligation under this ex­press warranty is at Polycom’s option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of Polycom. Replacement products or parts may be new or reconditioned.
Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer.
23
Exclusions
Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s expense, not later than thirty
Warranty Exclusive
• Failure to follow Polycom’s installa­tion, operation, or maintenance instruc­tions.
• Unauthorized product modification or alteration.
• Unauthorized use of common carrier communication services accessed through the product.
• Abuse, misuse, negligent acts or omis­sions of Customer and persons under Customer’s control; or
• Acts of third parties, acts of God, ac­cident, fire, lightening, power surges or outages, or other hazards.
(30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to Customer.
Polycom will not be liable under this limited warranty if its testing and exami­nation disclose that the alleged defect or malfunction in the product does not exist or results from:
IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDI­TIONS, EXPRESS OR IMPLIED, EI­THER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE,
Service Agreements
INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANT-
Limitations of Liability
QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGE­MENT, ALL OF WHICH ARE EX­PRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR AUTHO­RIZES ANY OTHER PERSON TO AS­SUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR
ABILITY, FITNESS FOR A PARTICU­LAR PURPOSE, SATISFACTORY
USE OF ITS PRODUCTS.
Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product.
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF
24
AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUEN­TIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND,
Disclaimer
OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAIN-
TENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POS­SIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR,
Governing Law
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclu­sions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may
Copyright Notice
REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLY­COM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
vary depending on local law.
This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability.
All rights reserved under International and Pan-American Copyright Conventions.
No part of the contents of this manual may be copied, reproduced, or transmitted in any form or by any means, or translated into another language or format, in whole or part, without written consent from Polycom, Inc.
Do not remove (or allow anybody else to remove) any product identification, copy­right or other notices.
Polycom, the Polycom logo design, and SoundPoint are trademarks of Polycom,
Inc. in the U.S. and various other coun­tries.
Portions of the software contained in this product are Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper.
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documenta­tion files (the “Software”), to deal in the Software without restriction, including
25
without limitation the rights to use, copy, modify, merge, publish, distribute, subli­cense, and/or sell copies of the Software, and to permit persons to whom the Soft­ware is furnished to do so, subject to the following conditions:
The above copyright notice and this per­mission notice shall be included in all cop­ies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY
26
Polycom, Inc.
Forwar
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Conference
Transfer
Call Lists
Speed Dial
Time & Date
Redial
1 3
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5
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6
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PQRS
9
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4750 Willow Road
Pleasanton, CA 94588-2708 USA
©2007 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design
are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks
are the property of their respective companies.
1725-11329-001 Rev. C
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