Polycom IP 300 SIP User Manual

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User Guide SoundPoint® IP 300 SIP 1.4.x

SoundPoint

IP 300 SIP

USER GUIDE

Contents

Introduction ............................................... 1

Parts List ................................................... 1

Installing SoundPoint® IP 300 SIP.................. 2

Connecting Network and Power Source................................ 2

Connecting the Handset and Optional Headset ....................3

Attaching the Base.................................................................3

Features .................................................... 4

Key Descriptions ......................................... 5

Using SoundPoint® IP 300 SIP ....................... 6

Placing a Call ........................................................................6

Answering a Call....................................................................7

Call Hold ................................................................................7

Microphone Mute ................................................................... 7

General Key Use ...................................................................8

Local Conferencing................................................................8

Transferring a Call .................................................................8

Call Timer...............................................................................9

Ending a Call .........................................................................9

Redial.....................................................................................9

Call Forwarding......................................................................9

Volume Adjustment................................................................ 9

Do Not Disturb .....................................................................10

Time and Date .....................................................................10

Headset Memory Mode .......................................................10

Display Contrast ..................................................................11

Ring Type............................................................................. 11

Call Lists .............................................................................. 11

Contact List..........................................................................12

Speed Dial ...........................................................................13

Multiple Lines.......................................................................13

Multiple Call Appearances ................................................... 14

Shared Lines........................................................................14

Voicemail and Voice and Text Messaging............................15

Distinctive Ringing / Call Treatment.....................................16

Presence / Status / Buddy Lists........................................... 16

Instant Messaging................................................................17

Phone Reboot......................................................................17

Troubleshooting ........................................ 18

Safety and Compliance............................... 20

Part 15 Rules ....................................................................... 20

Class B Digital Device or Peripheral....................................20

Modications........................................................................20

Installation Instructions ........................................................20

Plug Acts as Disconnect Device .......................................... 20

Industry Canada (IC) ...........................................................21

CE and VCCI Mark ..............................................................21

Polycom Limited Warranty

and Limitation Liability .............................. 21

Exclusions ................................................ 22

Warranty Exclusive.................................... 22

Service Agreements................................... 22

Limitations of Liability ............................... 22

Disclaimer................................................ 23

Governing Law ......................................... 23

Introduction

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Thank you for choosing the SoundPoint IP 300 SIP. This unit provides business telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network. In this User Guide you will nd everything you need to quickly set up your new telephone. Be sure to verify with your System Administrator that your

Parts List

The following items are included in your SoundPoint® IP 300 SIP package. Check this list before installation to ensure that

Polycom SoundPoint® IP 300 SIP

network is prepared for conguring your SoundPoint® IP 300 SIP telephone or consult the Administrator Guide SoundPoint IP SIP for more information. As well, be sure to read the Parts List and the Safety Notices section in this guide before you set up and use the SoundPoint® IP 300 SIP telephone.

you have received each item. If you are missing any items, please contact your SoundPoint® IP 300 SIP reseller.

Power Adapter

(specication varies according to country)

Handset & Handset Cord

Network / Power Cable

Telephone Base

Quick Start Guide

Installing SoundPoint® IP 300 SIP

This section provides basic installation instructions and information for obtaining the best performance with the SoundPoint® IP 300 SIP telephone. If you require additional information or assistance

The SoundPoint® IP 300 SIP User Guide includes regulatory compliance information that your System Administrator should review and can also be found at:

www.polycom.com with your new telephone, please contact your System Administrator.

Connecting Network and Power Source

AC Power Option

Connect the supplied Network Cable between the LAN jack on the telephone and the LAN port on the wall or hub/switch device port. Connect the DC plug of the AC wall adapter into the supplied LAN cable as shown.

In-Line Power Option

If the telephone is connected to a compatible Ethernet switch that can provide in-line power, the telephone will use that power option. Simply plug the supplied Network cable between the LAN jack on the telephone and an available Power and Data port on the In-Line Power switch.

Cisco™Catalyst™ In-Line Power Switch

IEEE 802.3af compliant In-Line Power switch

Connecting the Handset and Optional Headset

1. Connect the short straight end of the telephone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the telephone.

2. Connect the headset (optional accessory) to the headset jack on the back of the telephone.

For a list of compatible headsets,

go to: www.polycom.com

(Optional)

Attaching the Base

1. Place all cords in the recessed area above the modular jacks as shown.

2. Align the two protrusions on the bracket with their corresponding holes in the telephone and snap them together to lock the base to the telephone.

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Features

Soft Keys

The screen will display labels for these keys, to identify their context-sensitive

Headset Microphone Mute

Dial Pad

These 12 keys provide the 10 digits, the 26 alphabetic characters, and special characters available in context sensitive applications.

Line/Speed Dial Keys

Use these keys to activate up to two lines or one line and a speed dial that can be assigned to your telephone.

Display Control Keys

Use the arrow keys to scroll through the displayed information.

Feature Keys

Access important features using these keys.

Hold

Hookswitch

Speaker

For ringer and handsfree audio output.

Volume / Display Adjustment Keys

Use these to adjust the volume of the handset, headset, speaker, and ringer, as well as the display contrast.

Indicator

This will alert you to incoming calls, new messages, and other events.

Character Display

Shows information about calls, messages, soft keys, time, date, and other relevant data.

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Directories

Services

Call Lists

Conference

Transfe

Redial

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Key Descriptions

Feature Key Description

Mutes audio transmission locally during calls.

Allows users to place and receive calls through an optionally connected headset.

Line or Speed Dial keys.

Scrolls through menu options.

Access local and server features.

Cancels ringing and directs incoming calls to your Voice Mail (if supported).

Dials last connected party from the telephone.

Places current active call in Hold state.

Soft keys to select from various context-sensitive options.

Dial Pad

Volume keys to adjusts audio and ringer volume.

General dialing and alphanumeric entry (including special characters).

Using SoundPoint® IP 300 SIP

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Placing a Call

Using the Handset:

1. To obtain dial tone, pick up the handset.

2. Dial the desired number,

Dial by SIP URL or IP† address:

• After obtaining dial tone press Name

• Enter URL or IP (press * for “.” and # for “@”)

• Press Send to complete the call.

Using Listen Mode:

1. With the handset on-hook, press

, and choose Call Features,

followed by Listen Mode.

2. Dial the desired number,

Dial by SIP URL or IP† address as

above.

Using the Headset:

1. With the optional headset connected, press a line key, obtain dial tone.

2. Dial the desired number,

Dial by SIP URL or IP† address as

above.

, or NewCall to

During a call, users can alternate

between handset or headset modes

by pressing the

key.

Listen Mode can be used for

listening to a conference call but

not actively participating, or for

checking voice mail.

See also Headset Memory Mode.

Users also have the option to dial directly from the dial pad without rst getting dialtone. Simply enter the number then lift the handset or press the Dial soft key or press the

key.

In all cases, the active call will appear on the display showing call duration and destination.

†

Examples:

10.3.0.42

joe@205.173.1.24

sip: jane@polycom.com

To obtain the IP address of your telephone,

press

General. The IP address is listed together with

other network information.

followed by System Status and

Answering a Call

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Messages

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Using the Handset:

Pick up the handset.

Using Listen Mode:

Press the Answer soft key.

Using the Headset:

Pressing

or the line key ( ) will answer the call through an optionally connected headset.

In all cases, The active call will appear on the display showing call duration and destination.

If there is an active call when a new incoming call is received, pressing the Answer soft

key places the active call on hold to answer

the new call.

Call Hold

During a call, press The call will be placed on hold and this will be indicated on the display. Press or the Resume soft key to retrieve the call.

or the Hold soft key.

again

Incoming calls may be ignored by pressing the Reject soft key or

during ringing.

Pressing Answer will also answer the call in

the previously connected mode.

If multiple calls are on hold, use the line keys on the right of the display to select a line then the arrow keys to select a call then press the Resume soft key to retrieve the call.

Microphone Mute

During a call, press telephone lights up and a ashing microphone on the display indicates that the other party (parties) cannot hear you.

. The LED on the

Microphone Mute applies to both modes: handset and headset. You can still hear all other parties while Mute is enabled.

To turn off Microphone Mute, press again.

General Key Use

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To navigate through menus and to enter data, these are useful tips:

1. Use and or the Next and Prev soft keys to scroll through lists. In some lists the

and keys can be used as “Page Up” and “Page Down”.

2. Many soft keys can only be accessed

by pressing the More soft key.

3. The

key can be pressed to

quickly exit from any menu.

Local Conferencing

A conference may be created with two other parties using the telephone’s local conferencing feature.

1. Place a call to the rst party.

2. Press the Conf soft key to obtain a

new line (the active call is placed on hold).

3. Dial the telephone number of the second party.

4. When the second party answers, press the Conf soft key again to join all parties in the conference.

4. To enter text using the dial pad, press

the number keys one or more times. For example, for ‘A’ press ‘2’ and for ‘C’ press ‘222’. When in text entry mode the display title will show whether keys will generate numbers (1), upper-case (A) or lower-case (a) characters and the 1/A/a soft key can change this.

Ending the call on the conference

originator’s telephone will terminate

the conference.

Transferring a Call

1. During a call, press the Trnsfr soft key (the active call is placed on hold).

2. Press the Blind soft key if an immediate, non-consultative transfer is required.

3. Dial the number to which you want to transfer the call.

4. The call may be transferred without consultation by immediately pressing the Trnsfr soft key again,

OR Press the Trnsfr soft key again after

consulting with the new party (“Consultative Transfer”).

Transfer may be cancelled during progress by pressing the Cancel soft key.

Press Resume to return to the active call.

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Conference

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Directories

Services

Call Lists

Buddy Status

My Status

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Call Timer

Call progress on an active call is monitored through a local call timer. This is visible within the active call window on the display.

Ending a Call

Press the line key or the EndCall soft key.

Redial

Press from your telephone.

to dial the last call placed

Call Forwarding

Calls may be Forwarded (Diverted) to another extension as follows:

1. Press the Fwd soft key from the

telephone’s idle display.

2. (Optional) If multiple lines are in use, select which line to forward.

3. Select Contact: and press the Edit soft key to enter a number or URL to forward all future calls to.

4. Press the Fwd soft key to conrm Call Forwarding.

Idle display returns with a moving arrow on the line label to conrm Call Forwarding enabled.

Replace the handset, or press

if in

Headset Mode.

To redial another previously dialed number, press the Menu soft key, scroll down using the key, and select Direc- tories, then Placed Calls. You will see a list of previously placed calls. Choose the

number you wish to redial and press Dial.

To turn call forwarding off:

1. Press the Fwd soft key from the

telephone’s idle display.

2. (Optional) If multiple lines are in

use, Select which line to disable Call Forward.

3. Press the Disable soft key.

Idle display returns and the line indicator now displays the regular icon.

Volume Adjustment

Press the volume keys to adjust receiver volume during a call. Pressing these keys in idle state adjusts the ringer volume.

To conform to regulatory requir-

ments, handset and headset volume

will return to a preset level after each

call. Handsfree volume settings will

be maintained across calls.

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Messages

Do Not Disturb

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Messages

Do Not Disturb

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Press from ringing on incoming calls. A ashing icon and text on the display indicates that Do Not Disturb is on.

Calls received while Do Not Disturb is enabled are logged in the Missed Call list.

To turn off Do Not Disturb, press again.

to prevent the telephone

Time and Date

Time and Date is clearly displayed on the SoundPoint® IP 300 SIP telephone. Accuracy is maintained through server control. Contact your System Administrator if either time or date is incorrect. Users have control over the format of the display. Select a format which is right for you as follows:

1. Press

2. Select Settings followed by Clock.

(Optional) If multiple lines are in use, Do Not Disturb can be set on a line-by-line basis. Contact your System Administrator for further details. When Do Not Disturb is enabled for a particular line, this is indicated by a ashing “ X ” beside

the line indicator on the display.

3. Select from Date Format, Time For- mat, or Clock Order.

4. Scroll through the options via the up and down arrow keys.

5. Press Select to conrm and to return directly to the idle display.

Headset Memory Mode

As an option, the headset can be permanently enabled to place and receive calls from any audio keys on the telephone. This is especially useful for regular headset users.

To do this:

1. Press

2. Select Settings followed by Headset Memory.

3. Use the up or down arrows and Select soft key to enable Headset Memory Mode.

4. Press the main menu.

to return directly to

Subsequent calls to or from this telephone using the headset will activate a ashing headset icon on the display permanently. Pressing the line keys or Answer soft key to receive a call will now connect to the user’s headset automatically.

Repeat steps 1-3 and select Disable to turn Headset Memory Mode off.

Display Contrast

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To adjust the contrast on the display to a comfortable level:

1. Press

. Select Settings fol-

lowed by Contrast.

2. Press the Up or Down soft keys (or volume keys) to increase or decrease the display contrast.

Ring Type

Many ring types are available. Users can select different rings to distinguish between lines (on a multiple line congured telephone) or to have a different ring from their neighbor’s telephone.

To change the incoming ring to a desired sound:

1. Press lowed by Ring Type.

2. (Optional) If multiple lines are used, rst select which line to change.

. Select Settings fol-

3. Press the Ok or Cancel soft keys to

accept or cancel changes.

4. Press

or the Exit soft key

to return to the idle display.

3. Using the arrow keys, highlight the desired ring type. Press the Play soft key to hear the selected ring type.

4. Press Select to change to the selected ring type.

5. Press

or the Exit soft key

to return to the idle display.

See also Distinctive Ringing /

Call Treatment.

Call Lists

A local list of calls missed, received, and placed is maintained by the telephone (up to 100 for each).

Press lowed by Missed, Received, or Placed Calls as desired. Call information will be displayed.

To delete all calls from a particular list, press the Clear soft key from the Call

Lists or Directories menu.

. Select Directories fol-

1. Choose Edit to amend the dial

string if necessary.

2. Choose Dial to return the call.

3. Choose Exit to return to the previ-

ous menu.

4. Info to view information about the

call.

5. Save to store the contact to the

Contact Directory.

6. Clear to delete the call from list.

Press the Exit soft key to return to the idle display.

To quickly view the Missed Calls list

from the idle display press .

Contact List

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In addition to a directory of missed, placed, or received calls, the telephone can store a local directory of 200 or more contacts*. Users can add, delete, edit, dial, search, or instant-message any contact in this list through just a few key strokes.

To add or edit a contact:

1. Press

, select Directories

and Contact List.

2. Press Add to enter another contact

into the telephone’s database or press Edit to edit an existing entry.

3. To move between elds when edit-

ing, use the Next or Prev soft keys. Enter rst and/or last name from the keypad. Press the 1/A/a soft key to select between numeric and upper/ lower case alphanumeric modes.

4. Enter the Contact number. This is a required eld and it must be unique (not already in the directory).

5. Speed Dial Index, Ring Type and Divert Contact may be left blank.

6. Use and or the Change soft key to switch between Enabled and Disabled settings for the last four elds.

7. Press Save to conrm or Cancel to abandon the changes then press Exit to return to the idle display.

To search for a particular contact:

1. Press Search from the Contact List

menu.

2. Using the dial pad, enter the rst few characters for First or Last names.

3. Press Search to search for contacts.

4. Successful matches can be dialed from the resulting screen.

To send a text message to a contact from the Contact List menu:

1. Press the InstMsg soft key.

2. See Voicemail and Voice and Text Messaging for further details.

*Limit depends on Server congura-

tion. Contact your System Adminis-

trator for full details.

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Speed Dial

Pre-assigned numbers can be associated with speed dial entries for rapid automated dialing. If a line key is unassigned to a line, it can act as a speed dial key for the rst speed dial entry. Other speed dial entries can be viewed from the idle display by pressing .

To assign John to a Speed Dial entry:

1. Press

, select Directories

and Contact List.

2. Press the Add soft key to enter John’s

contact details (see Contact Directory) or highlight John’s existing directory entry and press Edit.

3. Enter Speed Dial Index as “1”. This assigns John to the rst speed dial entry.

To remove a Speed Dial entry:

1. Press

, select Directories

and Contact List.

2. Scroll to the desired entry and press Edit.

3. Delete the Speed Dial Index number using the and then the Delete soft keys.

4. Press Save to conrm or Cancel to abandon the change then press Exit to return to the idle display.

Idle screen is now as shown if the

second line is available:

4. Press Save and Exit to return to the idle display.

The Speed Dial for that contact is

removed.

Multiple Lines

SoundPoint® IP 300 SIP can display up to two lines, each associated with its own line key. Lines can be congured for local Directory Numbers (DNs), such as your main extension and private or shared lines or for Speed Dial shortcuts for outbound dialing.

Typically, the top-most line key is reserved for the principle DN of the telephone. Depending on how your telephone is congured, the display could resemble one of the screens shown:

Multiple Call Appearances

Each line congured on the telephone can have two call appearances. This is useful if there is an active call and an incoming call arrives on the same line. In the example shown, there is in an outbound call with Bob Smith. The second diagram shows an incoming call from James Green. Soft key labels are updated on the display to enable the user to:

1. Answer this incoming call, the rst

call is automatically placed on Hold.

2. Reject the second incoming call.

3. Forwrd the incoming call to another

extension. Answering the incoming call places the original on Hold and refreshes the soft key labels as indicated (last illustration).

A user can also place another outbound call on the same rst line. Press Hold during the rst call and press NewCall to obtain dial tone for a second call.

Shared Lines

The telephone supports shared lines*. If two telephones share a line, an incoming call to that number will cause both telephones to ring. The call can be answered on either telephone but not both.

Shared lines are an optional feature congured on the

server and may not be supported on your particular sys-

tem. Contact your System Administrator to nd out.

The shared line icon changes to a moving icon when the line is in use remotely.

Calls on shared lines can be transferred, put on hold, or added to a conference.

Voicemail and Voice and Text Messaging

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Users can send and receive both Voice* and Text messages on the telephone. Received messages will be indicated by a ashing Message Waiting Indicator LED on the front of the telephone and optionally a visual notication on the display.

Individual line indicators reect voice or text messages left on that line (useful if multiple lines are in use).

To read text messages:

1. Press

and select Instant

Messages

OR Press the InstMsg soft key to read a

message just received.

2. (Optional) If multiple lines are in use, select from which line messages are to be retrieved.

3. Messages appear rst to last in sent order.

4. Press the Next or Prev soft keys to cycle through messages in order.

To send a text message:

1. Press

and select Instant

Messages.

2. (Optional) If multiple lines are in use, rst select from which line to send the message.

3. Press the New soft key.

4. Enter the desired extension or SIP URL. Press the 1/A/a soft key to alternate between numeric and upper/ lower case alphanumeric modes.

5. Press the Select soft key to choose from various pre-scripted short messages.

OR Press Edit to compose a custom

message. Use dial pad keys to cycle through the character set. Use keys 1, *, 0, and # to select special characters.

6. Press Send when nished.

A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center.

SIP Instant (Text) Messaging is supported in real-time. Users can send and receive text messages using their telephones.

To listen to voice messages:

1. Press sages.

2. Select Message Center

and select Mes-

*,†

3. (Optional) If multiple lines are in use, select from which line messages are to be retrieved.

4. Display indicates number of messages and their importance. Press Connect to initiate Voice Mail retrieval from the Message Center,

OR Press Clear to turn off the ashing

LED without listening to messages.

5. Follow voice prompts to listen to messages.

Voice Mail is an optional feature

congured on the server and may not

be supported on your particular system.

Contact your System Administrator to

nd out.

†

Screen options may vary with server-

based application. Voice Mail can be

accessed with a single key press. Contact

your System Administrator to congure

this option.

Distinctive Ringing / Call Treatment

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Users can set distinctive incoming ringing tones for contacts in their local directory. This allows identication of a contact by a specic ring tone.

To set a distinctive ring for a local contact:

1. Press

, select Directories

and Contact List.

2. Using the arrow keys, scroll through the directory to choose a contact.

3. Press Edit and scroll down using the Next soft key to Ring Type.

4. Enter a number corresponding to

See Ring Type in this guide for further details.

one of the ring types available (press

then the Delete soft key to

remove an existing value).

This feature is local to the telephone,

and may be over-ridden by Server set-

tings. Contact your System Administra-

tor for more details.

Presence / Status / Buddy Lists

5. Press the Save soft key or Cancel

to abandon the change.

Incoming calls from this contact

will now have the distinctive ringing pattern applied.

The telephone combines interactive message services and status monitoring to complement a traditional messaging application such as email.

Live interaction within a pool of telephones is possible by monitoring the “presence” of the parties involved.

To add or delete a contact from your buddy list, or block a contact:

1. Press

, select Directories,

and Contact List.

2. Using the arrow keys, scroll through the directory to choose a contact.

3. Press Edit and scroll down using the

Next soft key to the Watch Buddy or Block Buddy elds.

4. Use the arrow keys or the Change soft key to switch between Enabled or Disabled status.

5. Press the Save soft key or Cancel to abandon the change.

Each telephone can “watch” the status of up to eight other telephones. These other telephones form the “Buddy List”. The status of buddies is displayed and updated in real time. Each telephone can also be “watched” by up to eight other telephones.

The diagrams show a typical Buddy Status screen display of monitored telephones and a My Status display.

To view and change Presence settings:

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1. Press

2. Choose My Status to change your own status (online, busy, etc.). This affects information sent to watching telephones. Presence information will also be sent to watching telephones when the user goes off-hook or invokes Do Not Disturb. The My

and select Presence.

4. Choose Watcher List to see which telephones are currently monitoring your status. Press the Block soft key to block a watcher.

5. Choose Blocked List to see which telephones you have blocked from monitoring your status. Press the Unblock soft key to unblock a contact.

Status display can also be accessed by pressing the MyStat soft key from the idle display.

3. Choose Buddy Status to monitor the status of the contacts within your buddy list. This can also be accessed by pressing the Buddies soft key on

The software running on the tele-

phone is compatible with Windows™

and MSN Messenger™ for peer-to-

peer presence and instant messaging.

the idle display.

Instant Messaging

See Voicemail and Voice and Text Messaging.

Phone Reboot

Periodically, the telephone may require a user reboot. Reasons for this include accepting a new conguration or new software.

To reboot the telephone, simultaneously press and hold the Do Not Disturb, Hold, and Volume keys (highlighted in the diagram) for more than 3 seconds. The reboot process will begin and is complete when the idle display is shown.

In the case of problems, it may be possible to restore normal operation of your

telephone without rebooting. Contact your System Administrator before attempting

to reboot the telephone.

Troubleshooting

No Dial-Tone

Verify power is correctly applied to the SoundPoint® IP 300 SIP telephone:

• Check that the display is illuminated.

• Make sure the LAN cable is inserted properly at the rear of the telephone (try unplugging and re-inserting the cable).

• If using in-line powering, check that the switch is supplying power to the telephone (contact your System Administrator).

No Display, Incorrect Display or Bad Contrast

Verify power is correctly applied to the SoundPoint® IP 300 SIP telephone:

• As “No Dial-Tone” above.

Verify contrast adjustment:

• Follow the instructions in this User Guide to adjust the contrast to a darker level.

• Reboot the telephone to obtain a default level of contrast (follow the instructions in this User Guide).

Verify if dial tone is present on any other audio paths:

• Switch between handset, headset (if present) or hands-free to see if dial tone is present on these other paths.

• If dial tone exists on one of these, connect a different handset or headset to isolate the problem.

Verify successful outbound or inbound calling:

• Place a call to the telephone under investigation. Check that the display indicates incoming call information.

• Lift the handset. Ensure dial tone is present and place a call to another extension or number. Check that the display changes in response.

No Ringing

Verify incoming ring setting and volume level:

• Adjust the ringing level from the front panel using the volume up/ down keys.

• Check that the Ring Type selected in the Settings menu is not the Silent Ring.

Verify successful outbound or inbound calling:

• As “No Display” above.

No Audio on Headset

Del

Verify correct connections:

• Ensure the headset is plugged into

• Swap the handset into the headset

the jack marked Headset at the rear of the telephone.

• Ensure the headset amplier (if present) is turned on and/or the volume is correctly adjusted.

No Response from Feature Key Presses

Verify telephone is in active state:

• Make a call to the telephone to

• Press check for inbound call display and ringing as normal. If successful, try to press feature keys within the call to access Directory or Buddy Status

• Reboot the telephone to attempt for example.

Display shows “Network Link is Down”

Verify LAN cable is properly connected:

• Check termination at the switch or

• Press hub (furthest end of the cable from the telephone).

• Check that the switch or hub is operational (ashing link/status lights)

• Reboot the telephone to attempt

or contact your System Administrator.

jack at the rear of the telephone and verify that audio or dial tone is now present.

For a list of compatible headsets,

go to: www.polycom.com

followed by System

Status and Server Status to con-

rm line is actively registered to the server.

re-registration to the server.

followed by System Status and Network Status. Scroll down to verify LAN port is Active.

re-registration with the server.

Safety and Compliance

Part 15 Rules

This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

Class B Digital Device or Peripheral

Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off

2. This device must accept any

and on, the user is encouraged to try to correct the interference by one or more of the following measures:

1. Reorient or relocate the receiving

2. Increase the separation between

3. Connect the equipment into an

4. Consult the dealer or an experi-

interferences received, including interference that may cause undesired operation.

antenna.

the equipment and receiver.

outlet on a circuit different from that to which the receiver is connected.

ence radio/TV technician for help.

Modications

In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modications not expressly approved

Installation Instructions

Installation must be performed in accordance with all relevant national wiring rules.

Plugs Acts as Disconnect Device

The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible.

by Polycom, Inc. could void the user’s authority to operate the equipment.

L’Installation doit être exécutée conformément à tous les règlements nationaux applicable au lage électrique.

La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être facilement accessible.

Industry Canada (IC)

This Class [B] digital apparatus complies with Canadian ICES-003.

CE and VCCI Mark

This SoundPoint® IP 300 SIP is marked with the CE mark. This mark indicates compliance with EEC directories 89/336/ EEC and 73/23/EEC.

Polycom Limited Warranty and Limitation Liability

Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.

A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.

LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.

Polycom’s sole obligation under this express warranty is at Polycom’s option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of Polycom. Replacement products or parts may be new or reconditioned.

Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer.

Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to Customer.

Exclusions

Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from:

• Failure to follow Polycom’s installation, operation, or maintenance instructions.

• Unauthorized product modication or alteration.

Warranty Exclusive

IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE,

• Unauthorized use of common carrier communication services accessed through the product.

• Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or

• Acts of third parties, acts of God, accident, re, lightening, power surges or outages, or other hazards.

INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.

Service Agreements

Please contact your Polycom Authorized Reseller for information about service

Limitations of Liability

LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND,

agreements applicable to your product.

OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF POLYCOM

OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLY-

Disclaimer

COM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclu-

Governing Law

This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability.

sions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specic legal rights which may vary depending on local law.

be copied, reproduced, or transmitted in any form or by any means, or translated into another language or format, in whole or part, without written consent from Polycom, Inc.

Do not remove (or allow anybody else to remove) any product identication, copyright or other notices.

Polycom, the Polycom logo design, and SoundPoint are trademarks of Polycom, Inc. in the U.S. and various other countries.

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation les (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software,

and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABIL-

ITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN

AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Polycom, Inc.

Forwar

Conference

Transfer

Call Lists

Speed Dial

Time & Date

Redial

1 3

JKL

MNO

PQRS

WXYZ

OPER

1565 Barber Lane

Milpitas, CA 95035

are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks

are the property of their respective compainies.

1725-11319-001 Rev. A

Polycom IP 300 SIP User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual