Governing Law ................................................................................................15
Introduction
Thank you for selecting the Polycom
SoundStation IP 3000, a next-generation
solution that uses Voice over Internet
Protocol (VoIP) to facilitate your business
calls, whether on the desktop or in
small- to medium-sized conference rooms.
Your SoundStation IP’s network-based
telephony replaces traditional analog
conferencing and delivers the following
features and characteristics:
Full-duplex conferencing, for natural
conversations without clipping
or distortion
Voice over IP (VoIP) technology
Business class telephony features
and functions such as Redial, Mute,
Multiple Call Hold, and Call Release
The following items are included in your
SoundStation IP 3000 package. Check the
list before installation to ensure you have
Phone Book for convenient storage
and dialing of up to 20 numbers
Web and phone-based options for
Phone Book entries and system settings.
In this User’s Guide, you’ll find everything
you need to set up the SoundStation
IP and quickly begin using it. Detailed
information about your SoundStation IP
and its associated Web Interface are
included.
Your Quick Reference Card summarizes
the most commonly used features,
including identification of each key
on the phone.
Attention Administrators.
The administrators guide is available
only online at www.polycom.com/support
Parts List
received each item. If you are missing
any items, contact your SoundStation IP
distributor.
Polycom SoundStation IP 3000
6 ft. Data Cable
This User’s Guide
Power Interface Module (PIM),
With Connected 25 ft. Data Cable
AC Adapter
Power Cord
Quick Reference Card
Warranty Card
SoundStation IP 3000 Installation Instructions and User’s Guide
1
Installing SoundStation IP 3000
Data
Network
Port
AC Power
PIM
AC Adapter
2
3
4
5
Bottom of IP 3000
RJ-45 Port
Preparing for Installation
If you are installing the SoundStation IP
yourself, first:
Verify that your system administrator
has prepared the network and IP
telephony infrastructure for the
SoundStation IP 3000.
Installing and Connecting to the Network
To install the SoundStation IP and connect
it to the network, complete the following
steps.
1 Place the SoundStation IP on a flat
surface (such as a conference room table
or desktop), with a power outlet and a
data network port nearby.
2 Connect one end of the 6 ft. data cable
to your data network port.
Connect the other end to the network
(LAN) port on the PIM.
3 Connect the 25 ft. data cable to
the RJ-45 port on the bottom of the
SoundStation IP. (The other end of this
cable is pre-plugged into the PIM.)
4 Connect the power adapter to the AC
adapter port on the PIM.
Caution: Be sure to read the Release
Notes (online at www.polycom.com)
and both the Parts List and the Safety
Notices sections in this guide before
you set up and use this product.
5 Plug the other end into a standard
electrical power outlet in the wall.
Startup Sequence
When you have finished connecting the
phone, a start-up process will automatically begin. During this process, which may
last several minutes, the LCD will display
a sequence of screens. When the process
is complete, and your SoundStation IP
is ready for use, you will hear a tone
indicating that the unit has been initialized.
SoundStation IP 3000 Installation Instructions and User’s Guide
The LCD will appear as shown:
2
For Best Performance
Exit Key:
Return to the normal
display from a menu, a
list, or the Phone Book
LCD:
View information about
your call, your Phone
Book, and your phone
Phone Key:
Obtain a dial tone,
answer an incoming
call, or hang up a call
Redial Key:
Automatically redial the
last dialed number
Menu Key:
Choose to enter such
areas as the Phone
Book, Settings, Admin
Setup, or System
Information
Soft Keys:
Select the context-
dependent functions
displayed on the LCD
LEDs:
Detect call status,
including:
Green = Call in
progress
Blinking Green =
Incoming call/ringing
Red = On hold
Blinking Red = Mute
Scroll Keys:
Scroll through displayed
menus or lists
Select Key:
Select a highlighted
item from a menu
or list
Volume Keys:
Adjust the speaker
volume
Mute Key:
Turn muting
on and off
Dialing Keypad:
Enter numbers
or characters
A
B
C
2
J
K
L
5
T
U
V
8
o
p
e
r
0
1
G
H
I
4
P
Q
R
S
7
Redial
*
D
E
F
3
M
N
O
6
W
X
Y
Z
9
#
Your SoundStation IP performs optimally
when you follow these guidelines:
Position the SoundStation IP 3000 in
the center of a conference table or desk.
Do not shuffle papers near the
SoundStation IP 3000.
Seat all conference participants
the same distance from the
SoundStation IP 3000.
Speak at normal conversation levels,
and direct your voice toward the
SoundStation IP 3000.
Do not move the SoundStation IP 3000
while on a call.
Features
SoundStation IP 3000 Installation Instructions and User’s Guide
3
Using the SoundStation IP 3000
Placing a Call
1 Press the Phone key and listen for
a dial tone. (Your call status LED’s
light green.)
Answering a Call
Your call status LED’s will blink green as
the incoming call rings. Press the Phone
key or the Answer soft key.
Ending a Call
Press the Phone key or the End Call
soft key.
Placing a Call On Hold and Resuming It
While on a call, press the Hold soft
key. (Your call status LED’s light red to
indicate that the call is on hold.)
2 Enter the number (or IP address)
of the party you would like to call.
3 Press the Dial soft key.
The call is listed with any
other ongoing calls that
may be displayed.
To return to the held call,
press the Resume soft key.
Phone Key
Placing Additional Calls
If your ongoing call(s) are on hold,
you can place an additional call,
and then switch among them.
Switching Among Calls
If multiple calls are ongoing, you can
choose which one to resume (although
you can not converse with more than
one at a time).
SoundStation IP 3000 Installation Instructions and User’s Guide
4
With your ongoing call(s) on hold,
press the New Call soft key,
then dial the number.
1 Place your current call on hold.
The held call is listed with any other
ongoing calls that may be displayed.
2 Press the Up or Down scroll key to
highlight the call you wish to resume.
3 Press the Resume soft key.
Redialing a Call
Redial
To dial the last number called,
press the Redial key.
Transferring a Call
Depending on the IP Telephony system you
are using with the SoundStation IP 3000,
you may or may not have Call Transfer
capability. If it is available,
1 While on a call, press the Transfer
soft key. This places the call on hold.
Muting a Call
While on a call, press the Mute key.
(Your call status LED’s blink red,
and a Mute icon appears on the LCD.)
Changing the Volume
To adjust the volume, press the Up
or Down volume keys.
Redial Key
2 Dial the number to which you want
to transfer the call.
3 When you hear ringing, press
the
Transfer soft key again.
To cancel the transfer (e.g., if the
line is busy or there is no answer),
press the
Resume soft key to return
to the original call.
To turn off Mute, press
the Mute key again.
Mute Key
Volume Down Key
Volume Up Key
Entering the Phone Book
Press the Ph Book soft key.
If your current screen does not have
a Ph Book soft key:
Calling an Entry From the Phone Book
1 From within the Phone Book, press the
Up or Down scroll key to highlight the
entry you want to call.
2 Press the
Call soft key.
Phone Book
1 Press the Menu key.
2 Press the Up or Down scroll
key to highlight Phone Book.
3 Press the Select key.
SoundStation IP 3000 Installation Instructions and User’s Guide
5
Adding a New Phone Book Entry
Tip: If you prefer your computer
keyboard for entering contacts into
the Phone Book, see “Adding a New
Phone Book Entry” in the “Web
Interface” section, (page 8).
To delete the previous character,
use the
3 Press the Up or Down scroll key
to move among the Last, First, and
Number fields, and continue entering
data. (To successfully create a new
1 From within the Phone Book,
press the
2 Use the Dialing keypad to enter your
New Entry soft key.
contact’s name and phone number into
the Last, First, and Number fields.
In the Last and First fields, press a
number key repeatedly to cycle through
the letters (and then the number)
associated with that key. For example,
entry, you must enter some data into
at least the Last and Number fields.)
4 When you have finished entering
your contact, press the
If you wish to exit without saving,
press the
Up to 20 entries can be kept
in the Phone Book.
to enter a C, press the 2 key three times.
Tip: To enter double letters, or a
sequence of two letters from the
same key, wait briefly and the
cursor will advance.
Viewing or Editing a Phone Book Entry
Tip: If you prefer your computer
keyboard for editing Phone Book
contacts, see “Viewing or Editing a
Phone Book Entry” in the “Web
Interface” section, instead (page 8).
1 From within the Phone Book, press the
Up or Down scroll key to highlight the
entry you want to edit.
2 Press the View/Edit soft key.
3 If you wish to edit the entry, press the
Change soft key.
4 Use the Dialing keypad to edit data in
the Last, First, and Number fields (as
described above). To delete the previous
character, use the
5 Press the Up or Down scroll key
to move among the Last, First, and
Number fields.
6 When you have finished editing your
contact, press the
your changes.
If you wish to exit without saving,
press the
< soft key.
Save soft key.
Exit soft key.
< soft key.
Save soft key to save
Exit soft key.
Deleting a Phone Book Entry
1 From within the Phone Book, press the
Up or Down scroll key to highlight the
entry you want to delete.
2 Press the View/Edit soft key.
SoundStation IP 3000 Installation Instructions and User’s Guide
6
3 Press the Clr Entry soft key.
4 In the prompt that pops up, press the
OK soft key to confirm the deletion,
or
Cancel to restore the entry.
Leaving the Phone Book
To return to the resting display, press
the Exit key. (Or, to access the menu
where you can select another area,
press the Menu key.)
Entering the Settings Area
1 Press the Menu key.
2 Press the Up or Down scroll key to
highlight Settings.
Adjusting the LCD Contrast
1 From within the Settings area, press
the Up or Down scroll key to highlight
Contrast.
Viewing the Language Setting
Your SoundStation IP’s language is set to
English. In future versions, other language
settings will be available.
Settings
3 Press the Select key.
2 To adjust the LCD’s contrast,
press the
or + soft key.
-
Selecting a Ringer Sound, or Turning the Ringer Off
1 From within the Settings area, press
the Up or Down scroll key to highlight
Ringer.
2 To display the list of ringer sounds,
press the
3 Press the Up or Down scroll key
Change soft key.
4 To hear the ringer sound you have
highlighted, press the
5 Repeat the above steps until you have
Listen soft key.
found the ringer sound you want to
keep.
6 Press the Save soft key.
to highlight one of the five sounds
named. Or, if you would prefer the
SoundStation IP not to ring out loud,
highlight Ringer Off at the bottom of
this list.
Changing the Time Format
1 From within the Settings area, press
the Up or Down scroll key to highlight
Time Format.
2 To display the time in a 12-hour or
24-hour format, press the corresponding
12 Hr or 24 Hr soft key.
SoundStation IP 3000 Installation Instructions and User’s Guide
7
Changing the Date Format
1 From within the Settings area,
press the Up or Down scroll key
to highlight Date Format.
Leaving the Settings Area
To return to the resting display, press the
Exit key. (Or, press the Menu key to access
the menu for selecting another area.)
2 To display the date in a month-day-year
or day-month-year format, press the
corresponding
MM/DD/YY or
DD/MM/YY soft key.
SoundStation IP 3000 Installation Instructions and User’s Guide
8
Web Interface
SoundStationIP
You can use the SoundStation IP 3000’s
Web Interface as an alternate way to add
or edit content in the Phone Book, and
to control your phone settings. You can
also view system information, and test the
Below is the users’ version of the Web
Interface. (Administrators, please note
that your password-protected version is
different. See the SoundStation IP 3000
Administration Guide for details.)
network.
Browser Menu
Toolbar
Banner:
Software version
Protocol type
IP address
MAC address
Local number
i Icon - online help
information.
Navigation Panel
Linked Information
& Configuration Fields
Admin Login
Accessing the Web Interface and Viewing System Information
To open the Web Interface for your
SoundStation IP 3000, you need to
know its IP address.
1 Open your web browser.
2 In the browser’s address field type:
Your Sound Stati on’s I P add ress
http ://_ _ _ _ _ _ _ _ _ _ _ _
For example, if your SoundStation IP’s
address is 172.16.6.144, you would
type: http://_ _ _ _ _ _ _ _ _ _ _ _
1 7 2 . 1 6 . 6 . 1 4 4
The System Information page will open
first, showing the settings that are
applicable to your SoundStation IP:
General settings, including:
Language
Local number
DHCP
IP Address
IP Mask
Main Router Address
Hardware Revision
Software Version
Sound settings, including:
Dial tone
Ringer
Time/Date settings, including:
Time
Date
SoundStation IP 3000 Installation Instructions and User’s Guide
9
Phone Book
Opening the Phone Book
Click Phone Book in the
Navigation panel.
To find entries beginning with a
particular letter, click one of the
letter combinations. For example,
to view entries with last names that
begin with the letter “D,” click
An alphabetically ordered screen
of entries beginning with the letters
on that key will be displayed.
1 On the Phone Book page,
highlight an entry.
2 Click Dial.
Opening the Phone Book
Click Phone Book in the
Navigation panel.
Finding a Phone Book Entry
To find entries beginning with a
particular letter, click one of the
letter combinations. For example,
to view entries with last names that
begin with the letter “D,” click
An alphabetically ordered screen
of entries beginning with the letters
on that key will be displayed.
DEF.
DEF.
Adding a Phone Book Entry
1 On the Phone Book page, click Add.
2 Enter the last name, first name, and
phone number. (To successfully create
a new entry, you must enter some
data into at least the Last name
and Number fields.)
Repeat these steps to add other
entries to the Phone Book.
Note: You must click
Add New Entry,
or the entry will not be saved when you
leave this page.
Editing a Phone Book Entry
1 On the Phone Book page,
highlight an entry.
2 Click Edit.
3 Type information in the fields
you wish to change.
Note: You must click Update,
or your changes will not be saved.
Deleting a Phone Book Entry
1 On the Phone Book page,
highlight an entry.
2 Click
Delete.
Calling a Phone Book Entry
1 On the Phone Book page,
highlight an entry.
2 Click Dial.
SoundStation IP 3000 Installation Instructions and User’s Guide
10
Note: You must click Delete again,
or your entry will be restored when
you leave this page.
Accessing Online Help
Information About
the Phone Book
Click i.
Sounds
Opening the Sounds Page
Click Sounds in the
Navigation panel.
Selecting a Ringer Sound,
or Turning the Ringer Off
1 On the Sounds page, select one of the
ringer sounds shown on the pulldown
menu. Or, if you would prefer the
SoundStation not to ring out loud,
highlight Ringer Off.
2 Click Set Ringer, or the new
selection will not be saved
when you leave the page.
3 If you wish to hear the sound you
selected, after you have clicked
Set Ringer, click Test Ringer.
Time & Date
Opening the Time & Date Page
Click Time & Date in the
Navigation panel.
Changing the Time Format
1 On the Time & Date page, click the
12-hour or 24-hour clock option that
corresponds to the format you prefer.
Selecting a Dial Tone
1 On the Sounds page, select one
of the dial tone sounds shown
on the pulldown menu.
2 Click Set Dial Tone, or the new
selection will not be saved when
you leave the page.
3 If you wish to hear the sound you
selected, after you have clicked
Set Dial Tone, click Test Dial Tone.
Accessing Online Help
Information About
the Sounds Panel
Click i.
Changing the Date Format
1 On the Time & Date page, click
the
MM/DD/YY or DD/MM/YY
radio button that corresponds to the
month/day/year or day/month/year
format you prefer.
You must click Change, or any new
selection will not be saved when you
leave this page.
Note: You must click
Change, or any
new selection will not be saved when
you leave this page.
Accessing Online Help Information
About the Time & Date Panel
Click i.
SoundStation IP 3000 Installation Instructions and User’s Guide
11
Diagnostics
Opening the Diagnostics Page
Click Diagnostics in the
Navigation panel.
Testing Network Connectivity By
Pinging Another Device
1 On the Diagnostics page,
enter the IP address of the device
that you want to ping.
2 Click Ping.
If you can communicate with the
device, you will receive a response
back from it.
Troubleshooting
No Dial Tone
Check that all connections are
tight and in place.
Make sure all connections are correct.
See “Installing and Connecting to the
Network,” page 4.
Accessing Online Help Information
About the Diagnostics Panel
Click i.
Flickering LCD
If your screen appears to flicker,
it may be because you are using
a certain type of older fluorescent
lighting in your building. Move the
SoundStation IP away from the lights,
or replace the lights.
SoundStation IP 3000
Does Not Ring
Check that the ringer is not turned
off. See “Selecting a ringer sound,
or turning the ringer off,” page 7.
If the volume is turned all the way
down, increase the volume with the
Up volume key.
SoundStation IP 3000 Installation Instructions and User’s Guide
12
Quick Keypad Input
Is Not Registered
Press the keys more slowly. Because
of system responsiveness, some keys
may not be recognized if you press
them quickly.
If the problem you are experiencing is
not resolved here, please contact your
system administrator.
Safety and Compliance
Part 15 Rules
This device complies with part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful
interference, and
(2) This device must accept any
interference received, including
interference that may cause undesired
operation.
Class B Digital Device
or Peripheral
NOTE: This equipment has been tested
and found to comply with the limits for
a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are
designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses
and can radiate radio frequency energy
and, if not installed and used in accordance
with the instructions, may cause harmful
interference to radio communications.
However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct
the interference by one or more of the
following measures:
Reorient or relocate the receiving
antenna.
Increase the separation between the
equipment and receiver.
Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced
radio/TV technician for help.
Modifications
In accordance with part 15 of the FCC
rules, the user is cautioned that any
changes or modifications not expressly
approved by Polycom Inc. could void the
user’s authority to operate the equipment.
Installation Instructions
Installation must be performed in
accordance with all relevant national
wiring rules.
L’Installation doit être exécutée
conformément à tous les règlements
nationaux applicable au filage électrique.
Plug Acts
as Disconnect Device
The socket outlet to which this apparatus
is connected must be installed near the
equipment and must always be readily
accessible.
La sortie à la quelle l’appareil est
branchée doit être installée près de
l’équipement et doit toujours être
facilement accessible.
Industry Canada (IC)
This Class [B] digital apparatus complies
with Canadian ICES-003.
Cet appareil numérique de la classe [B] est
conforme à la norme NMB-003 du Canada.
SoundStation IP 3000 Installation Instructions and User’s Guide
13
Polycom Limited Warranty
and Limitation Liability
LIMITED WARRANTY. Polycom
warrants to the end user (“Customer”) that
this product will be free from defects in
workmanship and materials, under normal
use and service, for one year from the date
of purchase from Polycom or its authorized
reseller
Polycom’s sole obligation under this
express warranty shall be, at Polycom’s
option and expense, to repair the defective
product or part, deliver to Customer an
equivalent product or part to replace the
defective item, or if neither of the two
foregoing options is reasonably available,
Polycom may, in its sole discretion, refund
to Customer the purchase price paid for
the defective product. All products that
are replaced will become the property of
Polycom. Replacement products or parts
Exclusions
may be new or reconditioned. Polycom
warrants any replaced or repaired product
or part for ninety (90) days from shipment,
or the remainder of the initial warranty
period, whichever is longer.
Products returned to Polycom must be
sent prepaid and packaged appropriately
for safe shipment, and it is recommended
that they be insured or sent by a method
that provides for tracking of the package.
Responsibility for loss or damage does not
transfer to Polycom until the returned item
is received by Polycom. The repaired or
replaced item will be shipped to Customer,
at Polycom’s expense, not later than thirty
(30) days after Polycom receives the
defective product, and Polycom will retain
risk of loss or damage until the item is
delivered to Customer.
Polycom will not be liable under this
limited warranty if its testing and
examination disclose that the alleged defect
or malfunction in the product does not exist
or results from:
Failure to follow Polycom’s installation,
operation, or maintenance instructions.
Unauthorized product modification or
alteration.
Warranty Exclusive
IF A POLYCOM PRODUCT DOES NOT
OPERATE AS WARRANTED ABOVE,
CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY SHALL
BE REPAIR, REPLACEMENT, OR
REFUND OF THE PURCHASE PRICE
PAID, AT POLYCOM’S OPTION. TO
THE FULL EXTENT ALLOWED BY LAW,
THE FOREGOING WARRANTIES AND
REMEDIES ARE EXCLUSIVE AND ARE
IN LIEU OF ALL OTHER WARRANTIES,
TERMS, OR CONDITIONS, EXPRESS OR
IMPLIED, EITHER IN FACT OR BY
OPERATION OF LAW, STATUTORY OR
SoundStation IP 3000 Installation Instructions and User’s Guide
OTHERWISE, INCLUDING
14
Unauthorized use of common carrier
communication services accessed
through the product.
Abuse, misuse, negligent acts or
omissions of Customer and persons
under Customer’s control; or
Acts of third parties, acts of God,
accident, fire, lighting, power surges or
outages, or other hazards.
WARRANTIES, TERMS, OR
CONDITIONS OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE,
SATISFACTORY QUALITY,
CORRESPONDENCE WITH
DESCRIPTION, AND
NON-INFRINGEMENT, ALL OF WHICH
ARE EXPRESSLY DISCLAIMED.
POLYCOM NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON
TO ASSUME FOR IT ANY OTHER
LIABILITY IN CONNECTION WITH THE
SALE, INSTALLATION, MAINTENANCE
OR USE OF ITS PRODUCTS.
Please contact your Polycom Authorized
Reseller for information about service
agreements applicable to your product.
Service Agreements
Limitations of Liability
LIMITATION OF LIABILITY. TO THE
FULL EXTENT ALLOWED BY LAW,
POLYCOM EXCLUDES FOR ITSELF AND
ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT OR
TORT (INCLUDING NEGLIGENCE), FOR
INCIDENTAL, CONSEQUENTIAL,
INDIRECT, SPECIAL, OR PUNITIVE
DAMAGES OF ANY KIND, OR FOR LOSS
OF REVENUE OR PROFITS, LOSS OF
BUSINESS, LOSS OF INFORMATION OR
DATA, OR OTHER FINANCIAL LOSS
ARISING OUT OF OR IN CONNECTION
WITH THE SALE, INSTALLATION,
Some countries, states, or provinces do not
allow the exclusion or limitation of implied
warranties or the limitation of incidental or
consequential damages for certain products
supplied to consumers, or the limitation
of liability for personal injury, so the
above limitations and exclusions may be
MAINTENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF ITS
PRODUCTS, EVEN IF POLYCOM OR
ITS AUTHORIZED RESELLER HAS BEEN
ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES, AND LIMITS ITS
LIABILITY TO REPAIR, REPLACEMENT,
OR REFUND OF THE PURCHASE PRICE
PAID, AT POLYCOM’S OPTION. THIS
DISCLAIMER OF LIABILITY FOR
DAMAGES WILL NOT BE AFFECTED
IF ANY REMEDY PROVIDED HEREIN
SHALL FAIL OF ITS ESSENTIAL
PURPOSE.
Disclaimer
limited in their application to you. When
the implied warranties are not allowed
to be excluded in their entirety, they
will be limited to the duration of the
applicable written warranty. This warranty
gives you specific legal rights which may
vary depending on local law.
Governing Law
This Limited Warranty and Limitation of
Liability shall be governed by the laws
of the State of California, U.S.A., and by
the laws of the United States, excluding
their conflicts of laws principles. The
United Nations Convention on Contracts
for the International Sale of Goods is
hereby excluded in its entirety from
application to this Limited Warranty
and Limitation of Liability.
All rights reserved under International
and Pan-American Copyright Conventions.
No part of the contents of this manual may
be copied, reproduced, or transmitted in
any form or by any means, or translated
into another language or format, in whole
or part, without written consent from
Polycom, Inc.
Do not remove (or allow anybody else
to remove) any product identification,
copyright or other notices.
Polycom, the Polycom logo design, and
SoundStation are trademarks of Polycom,
Inc. in the U.S. and various other countries.
SoundStation IP 3000 Installation Instructions and User’s Guide
15
Technical Support in the United States
Internet http://www.polycom.com/support
Polycom, Inc.
1565 Barber Lane
Milpitas, CA 95035
Polycom®, SoundStation®, and the Polycom logo design are registered trademarks