Polycom IP 3000 User Manual

Installation
Instructions
and User’s Guide

SoundStation

®

IP 3000

INSTALLATION INSTRUCTIONS AND USER’S GUIDE

Table of Contents

Introduction .......................................................................................................... 1

Parts List .............................................................................................................. 1

Installing SoundStation IP 3000............................................................ 2

Preparing for Installation ......................................................................................2

Installing and Connecting to the Network ........................................................... 2

Startup Sequence................................................................................................... 2

For Best Performance ...........................................................................................3

Features .............................................................................................................. 3

Using the SoundStation IP 3000............................................................ 4

Placing a Call ........................................................................................................ 4

Answering a Call .................................................................................................. 4

Ending a Call ........................................................................................................ 4

Placing a Call On Hold and Resuming It ............................................................. 4

Placing Additional Calls ....................................................................................... 4

Switching Among Calls ........................................................................................ 4

Redialing a Call .................................................................................................... 5

Transferring a Call ............................................................................................... 5

Muting a Call .......................................................................................................5

Changing the Volume ........................................................................................... 5

Phone Book........................................................................................................... 5

Entering the Phone Book ...................................................................................... 5

Calling an Entry From the Phone Book ............................................................... 5

Adding a New Phone Book Entry ........................................................................ 6

Viewing or Editing a Phone Book Entry .............................................................. 6

Deleting a Phone Book Entry ...............................................................................6

Leaving the Phone Book ...................................................................................... 7

Settings .............................................................................................................. 7

Entering the Settings Area .................................................................................... 7

Adjusting the LCD Contrast ................................................................................7

Viewing the Language Setting ............................................................................. 7

Selecting a Ringer Sound, or Turning the Ringer Off .......................................... 7

Changing the Time Format ................................................................................... 7

Changing the Date Format ................................................................................... 8

Leaving the Settings Area ....................................................................................8

Web Interface ...................................................................................................... 9

Accessing the Web Interface and Viewing System Information .......................... 9

Phone Book ....................................................................................................... 10

Opening a Phone Book Entry ......................................................................10

Finding a Phone Book Entry ........................................................................ 10

Calling a Phone Book Entry .........................................................................10

Adding a New Phone Book Entry................................................................. 10

Editing a Phone Book Entry .........................................................................10

Deleting a Phone Book Entry .......................................................................10

Accessing Online Help Information About the Phone Book ....................... 10

Sounds .............................................................................................................. 11

Opening the Sounds Page .............................................................................11

Selecting a Ringer, or Turning the Ringer Off ............................................. 11

Selecting a Dial Tone ...................................................................................11

Accessing Online Help Information About the Sounds Panel .................... 11

Time & Date ........................................................................................................11

Opening the Time & Date Page ................................................................... 11

Changing the Time Format .......................................................................... 11

Changing the Date Format ........................................................................... 11

Accessing Online Help Information About the Time & Date Panel ............ 11

Diagnostics .......................................................................................................... 12

Opening the Diagnostics Page ...................................................................... 12

Testing Network Connectivity By Pinging Another Device ........................ 12

Accessing Online Help Information About the Diagnostics Panel .............. 12

Troubleshooting ...............................................................................................12

No Dial Tone ........................................................................................................ 12

SoundStation IP 3000 Does Not Ring ..................................................................12

Flickering LCD .................................................................................................... 12

Quick Keypad Input Is Not Registered ................................................................ 12

Safety and Compliance ............................................................................... 13

Polycom Limited Warranty & Limitation Liability .................... 14

Exclusions ............................................................................................................ 14

Warranty Exclusive ......................................................................................... 14

Service Agreements ..................................................................................... 15

Limitations of Liability ............................................................................... 15

Disclaimer ........................................................................................................... 15

Governing Law ................................................................................................15

Introduction

Thank you for selecting the Polycom
SoundStation IP 3000, a next-generation
solution that uses Voice over Internet
Protocol (VoIP) to facilitate your business
calls, whether on the desktop or in
small- to medium-sized conference rooms.

Your SoundStation IP’s network-based
telephony replaces traditional analog
conferencing and delivers the following
features and characteristics:

 Full-duplex conferencing, for natural

conversations without clipping
or distortion

 Voice over IP (VoIP) technology

 Business class telephony features

and functions such as Redial, Mute,
Multiple Call Hold, and Call Release

The following items are included in your
SoundStation IP 3000 package. Check the
list before installation to ensure you have

 Phone Book for convenient storage

and dialing of up to 20 numbers

 Web and phone-based options for

Phone Book entries and system settings.

In this User’s Guide, you’ll find everything
you need to set up the SoundStation
IP and quickly begin using it. Detailed
information about your SoundStation IP
and its associated Web Interface are
included.

Your Quick Reference Card summarizes
the most commonly used features,
including identification of each key
on the phone.

Attention Administrators.
The administrators guide is available
only online at www.polycom.com/support

Parts List

received each item. If you are missing
any items, contact your SoundStation IP
distributor.

Polycom SoundStation IP 3000

6 ft. Data Cable

This User’s Guide

Power Interface Module (PIM),
With Connected 25 ft. Data Cable

AC Adapter

Power Cord

Quick Reference Card

Warranty Card

SoundStation IP 3000 Installation Instructions and User’s Guide

1

Installing SoundStation IP 3000

Data

Network

Port

AC Power

PIM

AC Adapter

2

3

4

5

Bottom of IP 3000

RJ-45 Port

Preparing for Installation

If you are installing the SoundStation IP
yourself, first:

 Verify that your system administrator

has prepared the network and IP
telephony infrastructure for the
SoundStation IP 3000.

Installing and Connecting to the Network

To install the SoundStation IP and connect
it to the network, complete the following
steps.

1 Place the SoundStation IP on a flat

surface (such as a conference room table
or desktop), with a power outlet and a
data network port nearby.

2 Connect one end of the 6 ft. data cable

to your data network port.

Connect the other end to the network

(LAN) port on the PIM.

3 Connect the 25 ft. data cable to

the RJ-45 port on the bottom of the
SoundStation IP. (The other end of this
cable is pre-plugged into the PIM.)

4 Connect the power adapter to the AC

adapter port on the PIM.

Caution: Be sure to read the Release
Notes (online at www.polycom.com)
and both the Parts List and the Safety
Notices sections in this guide before
you set up and use this product.

5 Plug the other end into a standard

electrical power outlet in the wall.

Startup Sequence

When you have finished connecting the
phone, a start-up process will automatical­ly begin. During this process, which may
last several minutes, the LCD will display
a sequence of screens. When the process
is complete, and your SoundStation IP
is ready for use, you will hear a tone
indicating that the unit has been initialized.

SoundStation IP 3000 Installation Instructions and User’s Guide

The LCD will appear as shown:

2