Polycom HDX Room Systems, HDX 9000 Series, HDX 8000 Series, HDX 7000 Series, HDX 6000 Series User Manual
User’s Guide for Polycom®
HDX™ Room Systems
Version 2.6 | April 2010 | 3725-23978-007/A
Trademark Information
Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products are
trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United
States and various other countries.
All other trademarks are the property of their respective owners.
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applications held by Polycom, Inc.
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Please send email to videodocumentation@polycom.com.
© 2010 Polycom, Inc. All rights reserved.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing
includes translating into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the
software contained within its products. The software is protected by United States copyright laws and international
treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound
recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not
responsible for printing or clerical errors. Information in this document is subject to change without notice.
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Contents
Using the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Powering the System On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Calling and Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Answering a Video Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Placing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Calling by Entering a Name or Number . . . . . . . . . . . . . . . . . . . . . . 4
Calling from the Recent Calls List . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Calling from the Favorites Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Calling a Speed Dial Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Calling from the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Calling from the Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Types of Video Calls You Can Make . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Participating in an Encrypted Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Controlling What You See . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Selecting and Adjusting a Camera or Other Video Source . . . . . . . . . . 9
Setting and Using Camera Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Switching Between Full-Screen Video and the Home Screen . . . . . . . 13
Enabling Dual Monitor Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Showing, Moving, and Turning Off the PIP . . . . . . . . . . . . . . . . . . . . . . 15
Specifying When to Display the PIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Controlling What You Hear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Adjusting Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Enjoying Stereo Audio in Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Showing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Showing Content with People+Content™ IP . . . . . . . . . . . . . . . . . . . . . 18
Showing Content from a Computer Connected Directly to
the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Polycom HDX 9006 system, Polycom HDX 8000 series, Polycom
HDX 7000 series, and Polycom HDX 6000 series . . . . . . . . . . . . . . 19
Polycom HDX 9004, Polycom HDX 9002,
and Polycom HDX 9001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Showing Content from a Document Camera, VCR, or DVD Player . . 21
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User’s Guide for Polycom HDX Room Systems
Showing Content with Polycom People on Content™ . . . . . . . . . . . . . 22
Controlling Recording Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Working with Directory Entries and Favorites . . . . . . . . . . . . . . . . . . . . . . . 23
Searching the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Adding, Editing, and Deleting Local Directory Entries
and Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Directory Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Refreshing Entries from the Polycom Global Directory Server . . . . . . 28
Contacts with Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Including Multiple Sites in Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Placing a Multipoint Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Supplying a Password for Multipoint Calls . . . . . . . . . . . . . . . . . . . . . . 31
About Multipoint Viewing Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using Chair Control for Multipoint Calls . . . . . . . . . . . . . . . . . . . . . . . . 33
Changing the Way Calls Are Answered . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Temporarily Refusing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Answering Video Calls Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Muting Automatically Answered Video Calls . . . . . . . . . . . . . . . . . . . . 35
Logging In and Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using a Polycom SoundStation® IP 7000 Conference Phone
with a Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using Polycom Conferencing for Microsoft Outlook . . . . . . . . . . . . . . . . . . 38
Using Microsoft Office Communications Server Features
with Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Managing Contacts Using Office Communicator . . . . . . . . . . . . . . . . . 39
Viewing Microsoft Office Communications Server Presence States . . 40
Polycom Solution Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using Avaya Network Features with Video Calls . . . . . . . . . . . . . . . . . . . . 41
Customizing Your Workspace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Allowing the Far Site to Control Your Camera . . . . . . . . . . . . . . . . . . . 42
Displaying the Far Site’s Name When the Call Connects . . . . . . . . . . . 43
Hearing Audio Confirmation When You Dial . . . . . . . . . . . . . . . . . . . . 43
Adjusting for Room Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
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User’s Guide for Polycom HDX™ Room Systems
Ver sio n 2. 6
This guide includes overview information that you may find helpful when
you’re just starting to learn about video conferencing or when you have
experience, but you need a quick refresher.
Polycom® HDX™ systems can be customized to show only those options used in
your organization. Therefore, there may be options covered in this guide that you
cannot access on your system. To find out more about these options, please talk to
the administrator of your Polycom HDX system.
This guide covers instructions for the following models:
Polycom HDX™ 8000 Series, Polycom
HDX™ 7000 Series, and Polycom
Polycom HDX™ 9000 Series
HDX™ 6000 Series
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User’s Guide for Polycom HDX Room Systems
Select a far-site camera or video
source
Access onscreen help; see system
status in a call
Increase or decrease the sound you
hear from the far sites
Select a near-site camera or video
source
Display menu of optional features
Enter letters or numbers; move the camera
to a stored preset position
Press once for a dot, twice for a
colon, three times for an asterisk
Control a programmed recording device or
Polycom RSS™ server
Store camera presets (when
followed by a number); delete all
camera presets
Return to the previous screen
Cycle through display layouts
Place or answer a call
Display the onscreen keyboard to
enter text
Select a camera or other video source
Press to power the system on; hold to power
off
Start and stop sending content to far sites
Zoom the camera in or out
Mute the microphone audio you’re sending to
the far sites
Delete letters or numbers
End a call
View or manage directory entries
Confirm your current selection; perform
functions on highlighted items
View button presses and various menus
Return to the Home screen
Navigate through menus
Using the Remote Control
You use the remote control to place calls, adjust the volume, navigate screens,
and select options.
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User’s Guide for Polycom HDX Room Systems
Powering the System On and Off
Caution. In order to avoid corrupting the file system, always power off a Polycom
HDX system using the power button on the system or the remote control. After
turning the power off in this way, wait at least 15 seconds before you unplug the
system from its power source. This helps ensure that the system powers off
correctly.
To power on the Polycom HDX system, do one of the following:
• Press the power button on the remote control.
• Press the power switch on the front of the system.
The Polycom splash screen is displayed within about 10 seconds.
To power off the Polycom HDX system, do one of the following:
• Press and hold the power button on the remote control for 2 seconds.
• Press and hold the power switch on the front of the system for 2 seconds.
After turning the power off in this way, wait at least 15 seconds before you
unplug the system from its power source.
Calling and Answering
Answering a Video Call
The way a Polycom HDX system handles incoming calls depends on how it is
configured. It either answers the call automatically, rejects the call
automatically, or prompts you to answer the call manually.
To answer the call manually:
>> Press Call or select Yes using the remote control.
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User’s Guide for Polycom HDX Room Systems
Placing a Call
You can use your system to place a video call in any of these ways:
• Entering a name or number on the Place a Call screen.
• Choosing a site from:
— Recent Calls list
— Favorites screen
— Speed Dial
— Directory
• Calling into a scheduled meeting from the Calendar screen.
Calling by Entering a Name or Number
To place a call by entering a name or number:
1 From the Home screen select Place a Call, or start entering numbers with
the remote control to go to the Place a Call screen if it is enabled on your
system.
2 In the dialing field, enter the dialing information. Depending on the
capabilities of your system and the system you are calling, the dialing
information could look like one of these examples:
— 10.11.12.13 (IP address—include the dots)
— 2555 (E.164 extension for H.323 or SIP)
— stereo.polycom.com (DNS name)
— 19782922854 (ISDN or phone number)
— user@domain.com (SIP)
To enter letters, press Keyboard on the remote control.
To delete a number, press Delete on the remote control.
3 Enter any additional information needed for the call. The available
settings depend on the type of call and your system’s configuration. Not
all calls require these settings:
— Call Quality – Specify the call rate or call type for this call. For most
calls, choose Auto to let the system determine the best quality for the
call. For audio-only calls, you may need to set this to Phone.
4 Polycom, Inc.
— Second ISDN number – Use two numbers only when the person you
are calling instructs you to do so.
User’s Guide for Polycom HDX Room Systems
—Extension – If you need to dial an extension (E.164 address), enter the
extension in the second entry field. If your system is not configured
with a second entry field, you can enter the extension when the
gateway prompts you. You can also specify characters in the dial
string as instructed by the system administrator.
4 Press Call on the remote control to place the call.
Call progress indicators appear on the screen to show that the call is in
progress. When the indicators turn green, the call is connected.
For more information about using the Place a Call screen, refer to Types of
Video Calls You Can Make on page 8.
Calling from the Recent Calls List
If your system administrator has allowed access to Recent Calls, you can
choose a number to call from a list of the sites you have called recently. The
Recent Calls screen provides details of all incoming and outgoing calls,
including the time of the calls.
To place a call from the Recent Calls screen:
1 Select Recent Calls from the Home screen.
2 Scroll to the entry you want to call and press Call, or press the
reference number that appears next to the entry to place the call.
You can filter the list by placed or received calls by selecting Options > Sort
Options.
To see more details about a call listed on the Recent Calls screen, highlight the call
and press Info on the remote control.
Calling from the Favorites Screen
You may be able to see a list of Contacts on the Favorites screen.
To place a call from the Favorites screen:
1 Select Favorites from the Home screen.
2 Highlight the contact you want to call and press Call, or press the
reference number that appears next to the contact to place the call.
For more information about the Favorites screen, refer to Working with
Directory Entries and Favorites on page 23.
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User’s Guide for Polycom HDX Room Systems
Calling a Speed Dial Entry
Your system administrator may have configured Speed Dial buttons on the
Home screen.
To place a call to a Speed Dial entry:
1 Highlight the speed dial entry you want to call on the Home screen.
2 Press Call to place the call.
Contact your administrator for information about speed dial entries.
Calling from the Directory
The directory can include a list of sites stored locally on the Polycom HDX
system. If the system is registered with a global directory, the directory also
includes entries from the global directory.
To place a call from the directory:
1 Press Directory on the remote control.
2 Open a specific group folder to find the entry you want to call.
3 Highlight the entry to call.
4 Press Call to place the call.
Depending on your system configuration, when you make a call using an entry with
both ISDN and IP dialing information, the system may prompt you to choose which
way to place the call.
For more information about using the directory, refer to Working with
Directory Entries and Favorites on page 23.
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User’s Guide for Polycom HDX Room Systems
Calling from the Calendar
If your system is configured to connect to the Microsoft Exchange Server 2007,
and the Polycom Conferencing Add-In for Microsoft Outlook is installed at
your site, you can join a scheduled meeting from the Calendar screen.
To join a scheduled meeting from the Calendar screen:
1 Go to the Calendar screen.
— Select Calendar on the Home screen.
— Select System > Utilities > Calendar from the Home screen.
— Press the Option button on the remote control and select Calendar.
2 Find a meeting scheduled with the Polycom Conferencing Add-In for
Microsoft Outlook, which is indicated with on the Calendar screen.
3 Select Join Now to call into the meeting.
For more information about the Microsoft Exchange Server 2007 and the
Polycom Conferencing Add-In for Microsoft Outlook, refer to Using Polycom
Conferencing for Microsoft Outlook on page 38.
Ending a Call
To hang up from a call:
1 Press Hang Up on the remote control.
2 If prompted, confirm that you want to disconnect from the far site(s).
In video calls, if you don’t confirm that you want to hang up, the system disconnects
the call automatically after 60 seconds.
In audio-only calls, if the person on the telephone hangs up first, you need to
disconnect the Polycom HDX system from call, just as you would hang up a
telephone receiver in a regular phone call.
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User’s Guide for Polycom HDX Room Systems
Types of Video Calls You Can Make
Depending on your system configuration, you may be able to make calls using
ISDN, H.323, SIP, or V.35/RS-449/RS-530. You can place an audio-only call
from Polycom HDX systems that have Analog Phone or Voice Over ISDN
enabled.
The following table lists some possible call combinations.
From... You can call... By dialing...
ISDN ISDN Phone number
IP Phone number of the far-site gateway
and the extension (E.164 address) of the
far site.
Enter the extension after the gateway
number or wait until the gateway
prompts you for the extension.
LAN Networked and Public
Sites
Protected and Private
Sites
ISDN Depending on the H.323 gatekeeper or
Points to note about special dialing scenarios:
• When you call an IP system through a gateway that requires an extension
(E.164 address), enter the extension in the dialing field whenever possible.
Check with your network administrator for the extension delimiter you will need
to enter into the dialing field. For example, some networks use ## to separate
the extension from the IP address.
When you include the extension, you will be given the option of saving both the
number and the extension in the directory when the call ends. If you enter the
extension after the gateway connects, you can save only the gateway number
when the call ends.
• To place a call within your PBX system, enter the internal extension instead of
the full number.
• If you need to insert a pause, add one comma in the dial string for each second
you want the system to pause.
SIP URI, E.164 address, DNS name, or
IP address.
Typically, the far site's gateway number
then the number of the far-site system.
Consult with the far site about the best
method for placing the call.
SIP server, the access code of the
near-site gateway, the speed code, and
the ISDN number of the far site. Contact
your system administrator for more
information.
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User’s Guide for Polycom HDX Room Systems
Participating in an Encrypted Call
If encryption is enabled on the system, a padlock icon appears on the monitor
to indicate whether a call is encrypted or unencrypted.
• If you are in a point-to-point call or a multipoint call hosted by another
system, the padlock icon displays the state of your individual connection.
• If you are hosting a multipoint call, the padlock icon displays the
combined state of all connections: if all connections in the call are
encrypted, if one or more connections in the call are not encrypted.
In one call, some connections might be encrypted while others are not. The
padlock icon might not accurately indicate whether the call is encrypted if the
call is cascaded or includes an audio-only endpoint. To avoid security risks,
Polycom recommends that all participants communicate the state of their
padlock icon verbally at the beginning of a call.
Controlling What You See
Selecting and Adjusting a Camera or Other Video Source
You can use the remote control to select and adjust the main camera or other
near-site or far-site video sources, such as document cameras, computers,
VCRs, or DVD players. You may be able to adjust other auxiliary cameras or
far-site cameras that support pan, tilt, and zoom movement.
You can adjust the far-site camera only if it is configured to allow you to control it.
To select a near-site or far-site camera, or other video source:
1 If you are in a call, press Near or Far on the remote
control to select either near-site or far-site control.
This onscreen icon indicates that you have selected
a near-site camera or video source.
This onscreen icon indicates that you have selected
a far-site camera or video source.
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User’s Guide for Polycom HDX Room Systems
2 Press Camera on the remote control. Then select the camera or other
video source you want to use.
To adjust a Polycom EagleEye™ HD or Polycom EagleEye™ 1080 camera using
the remote control:
1 Press Near or Far to select either near-site or far-site
control. During a multipoint call being hosted by a system in the call, you
can only adjust a camera at the far site that is currently speaking.
2 Press the arrow buttons on the remote control to move the camera up,
down, left, or right.
3 Press Zoom on the remote control to zoom out or in.
To adjust a Polycom EagleEye View camera:
>> Manually swivel the camera right, left, up, or down to frame the view.
>> Turn the focus wheel to adjust the focus.
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User’s Guide for Polycom HDX Room Systems
>> Press Near then press Zoom on the remote control to zoom
out or in.
If you zoom in, you can pan or tilt the camera electronically by pressing
the arrow buttons on the remote control.
To open or close the privacy shutter on the Polycom EagleEye View camera:
>> Move the slider to the right to close the privacy shutter, or to the left to
open it. You can still make and receive calls when the shutter is closed, but
the people at the far site cannot see you.
Setting and Using Camera Presets
Camera presets are stored camera positions that you can create ahead of time
or during a call.
Presets allow you to:
• Automatically point a camera at pre-defined locations in a room.
• Select a video source such as a VCR or DVD player, a document camera,
or an auxiliary camera.
If your system’s camera supports pan, tilt, and zoom movement, you can
create up to 100 preset camera positions (0-99) for the near site. Each preset
stores the camera number, its zoom level, and the direction it points. Presets
remain in effect until you delete or change them.
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User’s Guide for Polycom HDX Room Systems
If far-site camera control is allowed, you can create up to 16 presets (0-15) for
the far-site camera. These presets are saved only for the duration of the call.
You may also be able to use presets that were created at the far site to control
the far-site camera.
To move the camera to a stored preset:
1 If a call is connected, press Near or Far, and then
choose a near-site or far-site camera.
2 Press a number on the remote control.
To view your near-site presets:
>> Press Preset on the remote control.
Icons for presets 0-9 are shown on the screen. The colored icons indicate
stored camera positions, and the gray icons indicate unassigned presets.
To store a preset:
1 If you are in a call, press Near or Far, and then
choose a near-site or far-site camera or other video source.
2 With the camera in the desired position, press and hold a number to store
the preset position. To store a double-digit preset, press the first digit
quickly and hold the second number down. Any existing preset stored at
the number you enter is replaced.
The system uses preset 0 as the default camera position.
To delete all presets:
1 If you are in a call, press Near, and then choose a near-site
video source.
2 Press Preset on the remote control.
3 Press and hold Delete to delete all presets.
You cannot delete just one preset. Instead, overwrite an existing preset with the
new camera position.
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User’s Guide for Polycom HDX Room Systems
Switching Between Full-Screen Video and the Home Screen
When the call connects, the system automatically shows video on the whole
screen. You can switch back to the home screen during a call if, for example,
you need to adjust a user setting, and your system is configured to allow you
to do so.
To see video in the full screen:
>> Press Near on the remote control.
To see the Home screen:
>> Press Home on the remote control.
Enabling Dual Monitor Emulation
If your system administrator has allowed access to user settings, you may be
able to set your system for Dual Monitor Emulation (also called split-screen
viewing). With Dual Monitor Emulation, you can display multiple windows
on one monitor.
To enable Dual Monitor Emulation:
1 Select System from the Home screen.
2 Select User Settings from the System screen.
3 Select Next to see more settings.
4 Scroll to Dual Monitor Emulation and press on the remote control to
enable the option.
5 Press Home to save your change and return to the Home screen.
During calls using Dual Monitor Emulation without content, you can press the
Display button on the remote control to scroll through the following
screen layouts:
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User’s Guide for Polycom HDX Room Systems
1 Near and far sites, same size, side by side
2 Far site big, near site small
3 Near site big, far site small
4 Near site full screen
5
Far site full screen
The last layout viewed is used for the next call.
During calls using Dual Monitor Emulation with content, you can press the
Display button on the remote control to scroll through the following
screen layouts:
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User’s Guide for Polycom HDX Room Systems
1 Content big, far and near sites small
2 Content big, far site small
Content and far site same size
3
4
Content full screen
Polycom HDX 9006, Polycom HDX 8000 series and Polycom HDX 7000 series
systems with Hardware Version B, Polycom HDX 7000 series systems with
Hardware Version C, and Polycom HDX 6000 series systems will show only two
windows in Dual Monitor Emulation.
Showing, Moving, and Turning Off the PIP
Your system may be configured to display a Picture-in-Picture (PIP) window.
During a call on a single-monitor system, the PIP displays what your main
camera is sending to the far site. If the far site shows any type of content, the
content appears in the main part of the screen, and the PIP changes to show the
people at the far site.
During a call on a dual-monitor system, what you see on each monitor and in
the PIP depends on how the Polycom HDX system has been configured.
To show, move, or turn off the PIP during a call:
• Press Display on the remote control to display the PIP on screen.
• While the PIP has a yellow border, press Display repeatedly to move
it to different corners of the screen.
• After a brief pause, the PIP border turns blue. Then, press Display to
turn the PIP off.
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User’s Guide for Polycom HDX Room Systems
To swap the views shown in the PIP and the main screen:
1 If the PIP is not showing, press Display on the remote control to
display the PIP on screen.
2 Press Camera and select the Swap PIP icon.
Specifying When to Display the PIP
Your system may be configured with specific default behavior for the PIP in
calls. If your system administrator has allowed access to user settings, you can
show, move, or hide the PIP as needed after a call connects.
To specify when to display the PIP:
1 Select System from the Home screen.
2 Select User Settings from the System screen.
3 Select Next to see more settings.
4 Scroll to PIP, press , and select one of these settings:
Select this setting... To show the PIP...
Camera When you press any of the camera control buttons.
On On connection and during the call.
Off Only when you press Display on the remote control.
5 Press Home to save your change and return to the Home screen.
16 Polycom, Inc.
User’s Guide for Polycom HDX Room Systems
Controlling What You Hear
Adjusting Volume
Use the remote control to raise or lower the volume of the sound you hear.
Changing the volume affects only the sound you hear at your site.
To adjust the volume:
• Press Volume on the remote control.
• Press and hold Volume on the remote control to quickly increase or
decrease the near-site volume.
Muting the Microphone
You can mute the microphone if you do not want the far site to hear you.
To mute or unmute the microphone:
>> Press Mute on the remote control.
If a Polycom microphone is connected to your system, you can also mute the
call by pressing on the microphone.
The indicators on the microphone are red when your audio is muted. The
near-site mute icon also appears on the monitor display.
Points to note about muting the microphone :
• Muting the microphone mutes audio coming from auxiliary audio inputs on
• Muting the microphone does not mute audio coming from any device connected
• The microphone may automatically mute when the system is asleep or is
• The microphone may automatically mute when the system automatically
• The red mute indicator on the front of the Polycom EagleEye View camera is lit
Polycom HDX 7000 series, Polycom HDX 8000 series, and Polycom HDX 9000
series.
to the VCR or content audio inputs.
waiting for you to log in.
answers an incoming call.
whenever the camera’s built-in microphones are muted.
Polycom, Inc. 17
User’s Guide for Polycom HDX Room Systems
Enjoying Stereo Audio in Video Calls
If your video conferencing room is configured to use stereo sound, the left and
right microphone inputs are configured during system setup. It is important
that you do not move the microphones as this may detract from the stereo
audio experience.
Stereo audio is only available in video calls of 256 kbps or higher.
Showing Content
You may be able to show the following to the far sites:
• Any information stored on a computer
• A paper document or object placed on a document camera
• A videotape or DVD
You can show one type of content and one people video source at a time, and
you can switch to a different type of content or people video source if you need
to. Participants at other sites can also show content or people video sources.
Depending on how your system is configured, you may be able to show
content that is stored on a computer. When you show content from a
computer, the far site can see you and what you see on the computer screen.
When you are sending content, the content icon appears on your main
monitor. Depending on the configuration of your system, you may also see the
content on your monitor or projector.
Showing Content with People+Content™ IP
People+Content™ IP allows you to send content from a computer that is not
connected directly to the Polycom HDX system.
Points to note about People+Content IP:
• People+Content IP provides video-only content. No audio is shared.
• People+Content IP suppo rts any computer desktop resolution with color set to
16-bit or higher.
• Your computer resolution can be set to anything, but People+Content IP uses a
maximum resolution of 1024 x 768.
• The People+Content IP application must be installed on a computer.
18 Polycom, Inc.
User’s Guide for Polycom HDX Room Systems
To install People+Content IP on a computer:
1 On a computer with a Microsoft® Windows® XP, Windows 2000, or
Windows Vista operating system, open a web browser and go to the
Polycom web site at www.polycom.com/support.
2 Navigate to your product page.
3 Download and install the People+Content IP software.
To start showing content:
1 On the computer, start the Polycom People+Content IP application.
2 Enter the IP address or DNS host name of your video conferencing
system and the meeting password, if one is set.
3 Click Connect.
4 Open the content you want to show, and click in People+Content IP.
To stop showing content:
1 If the People+Content IP toolbar is minimized, maximize it by clicking
the icon in the task bar.
2 Click in People+Content IPor press Camera and deselect the
computer input.
To keep the call secure, content may be automatically stopped when a participant
joins the call.
Showing Content from a Computer Connected Directly to
the System
Before you show content, check that the computer video is configured to use
one of these supported resolutions and refresh rates.
Polycom HDX 9006 system, Polycom HDX 8000 series, Polycom
HDX 7000 series, and Polycom HDX 6000 series
Resolution Refresh rates (Hz)
640 x 480 60, 72, 75, 85
800 x 600 60, 72, 75
1024 x 768 60, 70, 75
Polycom, Inc. 19
User’s Guide for Polycom HDX Room Systems
Resolution Refresh rates (Hz)
1280 x 720 50, 60
1280 x 960 60
1280 x 1024 60, 75
1680 x 1050 60
Polycom HDX 9004, Polycom HDX 9002,
and Polycom HDX 9001
Resolution Refresh rates (Hz)
640 x 480 60, 72, 75
800 x 600 60, 72, 75
1024 x 768 60, 70, 75
1280 x 720 50, 60
1280 x 1024 60
To set the resolution and refresh rate, right-click your computer desktop and select
Properties > Settings.
To start showing content:
1 Make sure the computer is powered on and connected to the Polycom
HDX system.
Polycom HDX 9004: You can connect a computer to video input 4 or 5.
When you connect to video input 4, you can also connect to audio input 4
to share sound from your computer.
Polycom HDX 9002, Polycom HDX 9001: You can connect a computer to
video input 4.
Polycom HDX 9006 or Polycom HDX 8000 series: You can connect a
computer to video input 4. You can also connect to audio input 4 to share
sound from your computer.
Polycom HDX 7000 series: You can connect a computer to video input 3.
You can also connect to audio input 3 to share sound from your computer.
20 Polycom, Inc.
Polycom HDX 6000 series: You can connect a computer to video input 2.
You can also connect to the audio input to share sound from your
computer.
User’s Guide for Polycom HDX Room Systems
2 Press Content on the remote control or press Camera and select
the computer input.
Audio from the content input is muted unless the content input is selected
as a video source.
To stop showing content:
>> Press Content on the remote control or press Camera and
deselect the computer input.
Showing Content from a Document Camera, VCR, or DVD Player
Depending on how your system is configured, you may be able to show
different types of information to other sites in a call, such as through a
document camera, VCR, or DVD player.
Before the call begins:
• Make sure the document camera, VCR, or DVD player is connected and
powered on. Refer to the setup sheet that came with your system.
• Position your document or object in the document camera or insert the
videotape or DVD.
To start showing a document, object, videotape, or DVD in a call:
1 Press Camera on the remote control.
2 Select a content source.
3 Press on the remote control.
To stop showing a document, object, videotape, or DVD in a call:
1 Press Camera on the remote control.
2 Select the main camera.
3 Press on the remote control.
Polycom, Inc. 21
User’s Guide for Polycom HDX Room Systems
Showing Content with Polycom People on Content™
The Polycom People on Content™ option allows you to show yourself on top
of content that you are sharing. The effect is similar to a weather newscast on
television.
Contact your administrator for information about enabling or configuring
People on Content.
When you are presenting content with People on Content:
• Wear solid neutral-colored clothes.
• Avoid wearing black, white, or the color of your background.
• Make sure that the room is well lit.
• Stand about 3 feet in front of the background to avoid casting shadows on
it.
To show content with People on Content:
1 Make sure that the content you want to show is ready.
2 Press Option on the remote control.
3 Select People on Content.
The camera moves to the preset location. Content is displayed in place of
the background. The camera preset and default content video source are
configured by the administrator. You can adjust the camera or choose a
different video source after you start showing content with People on
Content.
To stop showing content with People on Content:
1 Press Option on the remote control.
2 Select People on Content.
22 Polycom, Inc.
User’s Guide for Polycom HDX Room Systems
Controlling Recording Devices
Depending on how your system is configured, you may be able to use the
Polycom HDX remote control to control devices such as VCRs or DVD players
that are in the room with the system. You might also be able to control a
Polycom RSS 2000 server or Polycom RMX® system. The remote control
buttons control these systems by sending audible DTMF tones across the call.
The Polycom RMX must be configured to use the default DTMF codes
assigned to the recording process. Contact your system administrator for more
information.
Working with Directory Entries and Favorites
The directory on your Polycom HDX system stores dialing information that
helps you make calls quickly and easily. When a site listed in the directory calls
your system, the system displays the name on the screen when the call comes
in. If a site that calls you is not listed in the directory, you might be prompted
to save the contact information in the directory when the call ends.
If your system is registered with a global directory server, your directory
contains two types of entries:
• Local entries: Information about sites that you have added. Local entries
are stored on your Polycom HDX system and appear in the directory
Favorites group and on the Favorites screen. You can remove or edit local
entries. You can also assign local entries to groups to make it easier to find
them. Everyone at your site who uses the system can use the entries you
create, and you can use the entries created by others. Users at other sites
cannot access the local entries on your system.
• Global entries: Information about other active sites that are registered with
the same Global Directory Server. These entries are stored on the Global
Directory Server, and you cannot edit them. You can, however, add a
global entry to your Favorites.
For information about using a Microsoft Office Communications Server directory or
managing Microsoft Office Communications Server contacts, refer to Using
Microsoft Office Communications Server Features with Video Calls on page 39.
Polycom HDX systems support up to 1,000 local contacts that you create
within Favorites. They can also support one of the following:
• Up to 200 additional contacts with presence, which appear in Favorites,
when registered with Microsoft Office Communications Server.
• Up to 200 additional contacts with presence, which appear in Favorites,
• Up to 4,000 contacts from up to 5 servers, which appear in the Global
Polycom, Inc. 23
when registered with a Polycom CMA™ system.
Directory group, when registered with to Polycom GDS server.
User’s Guide for Polycom HDX Room Systems
Searching the Directory
1 Press Directory on the remote control.
2 Open a specific group folder if you want to narrow your search results.
3 Enter a name in the search field by:
— Spelling the name using the number buttons on the remote control
— Spelling the name using the onscreen keyboard or by pressing
Scroll through the list of names using the Up and Down
arrow buttons or Zoom on the remote control.
4 If the search does not start as soon as you enter a character in the search
field, select the Search button.
Keyboard on the remote control
Adding, Editing, and Deleting Local Directory Entries
and Favorites
You can create Contacts and groups and save them in the Polycom HDX
system directory. Any changes to Favorites appear in both the directory
Favorites list and on the Favorites screen.
To add a Contact to the local directory and Favorites screen:
1 Press Directory on the remote control and open the Favorites group,
or go to the Favorites screen.
2 If you have groups within Favorites, make sure that you have opened the
group where you want the new Contact to appear. To open a group,
select it. The name of the group that is open appears at the top of the
screen—for example, Directory - Favorites.
3 Select Options > Add a Contact.
4 Select Create Contact.
24 Polycom, Inc.
User’s Guide for Polycom HDX Room Systems
5 Specify the following information:
Setting Description
Name Name that will appear in the directory list
and on incoming call messages.
Group The group where the new Contact will
appear.
Call Type Call type to use for calls to the site.
Depends on the capabilities of your
system. For more information about call
types, refer to Types of Video Calls You
Can Make on page 8.
Call Speed Call speed to use for video calls to this
site.
Number Number to use for calling the site.
Extension The system’s extension (E.164 address).
6 Select Update to add each combination of call type and number that you
want to store for the site. To remove the last call type added, select Clear.
7 Select Save to save the entry.
To edit an entry:
You can edit any contact that was created locally.
1 Press Directory on the remote control and open the Favorites group,
or go to the Favorites screen.
2 Open the Favorites group that contains the contact you want to edit. To
open a group, select it. The name of the group that is open appears at the
top of the screen--for example, Directory - Favorites.
3 Highlight the contact you want to edit.
4 Select Options > Edit Contact. You cannot edit a global entry.
5 Edit the information as needed.
6 Select Save to save your changes.
Polycom, Inc. 25
User’s Guide for Polycom HDX Room Systems
To delete an entry:
You can delete any contact that was created locally.
1 Press Directory on the remote control and open the Favorites group,
or go to the Favorites screen.
2 Open the Favorites group that contains the contact you want to delete. To
open a group, select it. The name of the group that is open appears at the
top of the screen--for example, Directory - Favorites.
3 Highlight the contact you want to delete.
4 Press on the remote control or select Options > Delete Contact. If
Delete Contact is not available, you highlighted a global directory entry,
which cannot be deleted.
Points to note about deleting contacts:
• If the contact is a member of more than one group, deleting it simply removes it
• You canno t de l et e a co ntact that was found as a result of a directory search.
• You cannot delete default Contacts that come from the global directory server,
from the group you are viewing. If the contact is a local entry and is not a
member of any other group, deleting it completely removes it from your system.
except contacts stored with the Polycom CMA presence service.
To add existing contacts to Favorites from the Favorites screen:
You can add existing global or local entries to your Favorites.
1 Go to the Favorites screen.
2 Open the Favorites group to which you want to add contacts.
3 Select Options > Add a Contact to add contacts to the group.
4 Select Add from Directory.
5 Find the contact that you want to add and select it.
To add existing contacts to Favorites from the directory:
You can add existing global or local entries to your Favorites.
1 Press Directory on the remote control.
2 Open the Favorites group to which you want to add contacts.
3 Select Options > Add a Contact to add contacts to the new group.
26 Polycom, Inc.
User’s Guide for Polycom HDX Room Systems
To add a contact to Favorites from the Recent Calls screen:
1 Go to the Recent Calls screen.
2 Highlight the entry.
3 Choose Options > Add to Favorites.
Directory Groups
Grouping contacts can make them easier to find. Polycom HDX systems
support global groups and local groups. Global directory entries are assigned
to a global group by your system administrator. You cannot edit or delete
global directory groups.
The default local directory group is the Favorites group. The Favorites group
can have one level of subgroups inside of it. Any group that you create on the
Favorites screen or Directory screen is automatically added as a local
subgroup under Favorites.
You can put the same contact in more than one group, and you can delete it
from one group at a time. To move a contact from one group to another, you
must delete it from the first group and add it to the second group.
Polycom HDX systems support up to 200 local groups that you create within
Favorites. If the system is connected to a global directory server, it can also
support one of the following:
• Up to 64 additional groups from the Microsoft Office Communications
Server directory, which appear in the Favorites group.
• Up to 200 additional distribution groups from a Polycom CMA system,
which appear in the Global Directory group.
Points to note about groups:
• You cannot rename a group. To change the name of a group, delete and
recreate it.
• When you place a call to a group, the system uses the call speed specified on
the Preferred Speeds screen as the preferred call speed for placing calls.
• The Sample Sites group includes Loopback entries and various Polycom
regional sites that you can use to place test calls.
To create a group in Favorites:
1 Press Directory on the remote control and open the Favorites group,
or go to the Favorites screen.
2 Select Options > New Group.
3 Enter a name for the group.
Polycom, Inc. 27
User’s Guide for Polycom HDX Room Systems
To delete a group from Favorites:
1 From the Favorites or Directory screen, highlight the group name.
2 Press on the remote control or select Options > Delete Group.
When you delete a group, all entries in that group are deleted. If you want to keep
these entries, be sure to assign them to a new group before you delete the old
group.
To view or call a group:
From the Favorites screen or Directory screen, highlight the group name, then
do one of the following:
• To view the contacts inside the group, press the center Select button on the
remote control.
• To place a call to the group, press the Call button on the remote control.
Depending on how your system is configured, it attempts to call the group
using a pre-defined list of call types. Contact your system administrator
for more information.
You cannot call a group that contains another group, and you cannot call a group
that exceeds your system’s multipoint calling capability.
Refreshing Entries from the Polycom Global Directory Server
The global directory entries are periodically refreshed on systems registered to
the Polycom Global Directory Server. You can also manually refresh the global
directory entries on your system.
To manually refresh Polycom GDS entries:
1 Press Directory on the remote control.
2 Select Group > Polycom GDS.
3 Select Options > Refresh.
28 Polycom, Inc.
User’s Guide for Polycom HDX Room Systems
Contacts with Presence
If your system is automatically provisioned and registered to a global
directory server, your Favorites may include local directory entries, default
LDAP group members, and up to 200 global Contacts stored by the presence
service.
If the system is registered with a global directory, you could see the following
icons next to Contacts on the Favorites screen.
Icon Presence Description
Available The system is set to Available and is registered
with a presence service.
Do Not Disturb • The system is set to Do Not Disturb and is
registered with a presence service.
or
• The system is set to Available but is in a call
and is not available to receive another call.
In a Call The system is set to Available and is registered
Unknown Presence The presence state is unknown. The Contact is a
Idle The system is a desktop client that is available
Offline The system is powered off or is offline.
You can view Contact details in the system’s local interface. Highlight the
Contact and press . A dialog appears with the display name, address, call
speed, and group.
Including Multiple Sites in Calls
Your system may be configured to participate in multipoint calls. During a
multipoint call, multiple sites can see and hear each other. You can also share
content in a multipoint call, just as you can in a point-to-point call.
with a presence service. It is in a call but is
available to receive another call.
local entry or is not registered with a presence
service.
but is currently idle.
You can host multipoint calls using a video conferencing system with
multipoint capabilities, or you can use a bridge such as the Polycom
RMX 1000, Polycom RMX 2000, or Polycom MGC™.
Polycom, Inc. 29
User’s Guide for Polycom HDX Room Systems
Placing a Multipoint Call
How you place a multipoint call depends on whether you’re using a Polycom
HDX system with multipoint capabilities or a bridge such as the Polycom
RMX 1000, Polycom RMX 2000, or Polycom MGC. The number of sites
allowed in the call is determined by the capabilities of the system or bridge
hosting the call. The call can include any combination of IP H.323, SIP, ISDN,
V.35/Serial, and audio-only endpoints. For more information about call types,
refer to Types of Video Calls You Can Make on page 8.
• For calls hosted by a Polycom HDX system, you can define a group in the
directory to call all of the sites at one time. Alternatively, you can place a
call to the first site, and then add other sites after the first call connects. The
other sites can call the Polycom HDX system to join the call.
• For calls hosted by a bridge, you may need to enter calling information
about all of the sites before the call begins. Contact your system
administrator for more information.
To place a multipoint call by adding sites to a call:
1 Call the first site.
2 When the call connects, press Call on the remote control.
3 Place a call to the next site. For more information, refer to Placing a Call
on page 4.
4 Repeat steps 2 and 3 until all sites are connected.
To place a multipoint call using a directory group:
1 Press Directory on the remote control.
2 Highlight the group folder in the directory list.
3 Press Call to place the call.
Depending on how your system is configured, it attempts to call the group
using a pre-defined list of call types. Contact your system administrator
for more information.
To place a cascaded multipoint call:
1 Call a group from the directory, or place calls one at a time to several
other sites. For more information, refer to Placing a Call on page 4.
2 Ask each site to call additional sites.
30 Polycom, Inc.
User’s Guide for Polycom HDX Room Systems
Supplying a Password for Multipoint Calls
Hosts of multipoint calls sometimes require you to enter a password in order
to join a conference. If your system administrator has allowed access to user
settings, you can set up the system to enter the meeting password for you.
Contact your system administrator for more information.
To configure a meeting password:
1 Select System from the Home screen.
2 Select User Settings from the System screen.
3 Enter the password in the Meeting Password field in one of these ways:
— Press the remote control number buttons, using the text-entry method
commonly used with cell phones.
— Press Keyboard to use the onscreen keyboard to enter
characters.
4 Press Home to save your change and return to the Home screen.
If you need to generate touch tones (DTMF tones), press on the remote
control, or press and choose Touch T o ne s. Then use the remote control
number buttons.
About Multipoint Viewing Modes
What you see during a multipoint call can vary depending on how the
Polycom HDX system is configured, the number of sites participating, the
number of monitors you are using, and whether content is shared. The
multipoint viewing mode configured on the host system is the one used in the
call. To find out more about these modes, please talk to the administrator of
your Polycom HDX system. The following table describes the different
multipoint viewing modes.
Polycom, Inc. 31
User’s Guide for Polycom HDX Room Systems
Setting Description
Video images from multiple sites can be automatically combined on one screen in a
display know as continuous presence.
Auto The view switches between continuous presence and
Discussion Multiple sites are displayed in continuous presence.
full screen, depending on the interaction between the
sites.
If multiple sites are talking at the same time,
continuous presence is used. If one site speaks
uninterrupted for at least 15 seconds, that site appears
in full screen.
The current speaker’s image is highlighted.
Systems with:
Single monitor
See this:
Multiple sites, each in its own
window
Dual monitors
Speaker on second monitor with
other sites on first monitor; on the
hosting system, one far site on
each monitor
Presentation The speaker sees continuous presence while the other
sites see the speaker in full screen.
Systems with:
Single monitor
Dual monitors
See this:
Speaker in full screen
Speaker on the first monitor and
near site on the second monitor
Full Screen The site that is speaking is shown in full screen to all
other sites. The current speaker sees the previous
speaker.
32 Polycom, Inc.
User’s Guide for Polycom HDX Room Systems
Using Chair Control for Multipoint Calls
During some multipoint calls, you can use chair control to manage the video.
In this type of call, the chair controller can choose the site whose video is sent
to other sites in the conference. The chair controller can also disconnect a site
or end the conference. Any participant can choose to view a specific site,
request to be the broadcaster, or request to be chair controller.
Only one site at a time can be the chair controller. Before a site can become the
controller, the site with control must give up control.
The type of host for the multipoint call and the systems in the call determine
whether chair control is available.
Hosted by... Allows chair control if...
Video Conferencing
System
Bridge Allowed by the bridge
The call includes:
• Polycom HDX systems, ViewStation® EX, ViewS t ation
FX, VSX®, and VS4000™ systems connected by IP
H.323, ISDN H.320, or both
• Other systems connected by ISDN H.320 only
To use the chair control options when you are in a multipoint call:
1 On a computer, open Internet Explorer 6.x or later.
2 In the browser address line, enter the system’s IP address, for example,
http://10.11.12.13
, to go to the video conferencing system’s web
interface.
3 Click Place a Call.
4 Click Chair Control to go to the Chair Control screen.
The Chair Control option is only available when the system is in a multipoi nt call. It
is not available in cascaded multipoint calls.
5 Select a site from the list, and then use the controls in the web interface to
Polycom, Inc. 33
perform one of these actions:
User’s Guide for Polycom HDX Room Systems
Do Not Disturb
If you are... Y o u can do this... By selecting...
Chair controller Pass chair control to the selected sites. Release Chair
View the selected site’s video. This
remains in effect until you choose Stop
Viewing Site or you release chair
control.
Return to viewing the video selected by
the chair or by the host.
Send your site’s video to the other sites. Make Me the
Send the selected site’s video to the
other sites.
Remove the selected site from the
conference.
Disconnect all sites and end the call. End Conference
Participant Request control of the conference. Acquire Chair
View the selected site’s video. This does
not change what other sites see.
Return to viewing the video selected by
the chair or the host.
View Site
Stop Viewing Site
Broadcaster
Select
Broadcaster
Disconnect Site
View Site
Stop Viewing Site
Changing the Way Calls Are Answered
Your system administrator may have configured the system to let you choose
the way incoming calls are handled.
Tem po rarily Ref using Calls
If your system administrator has allowed access to the Availability Control,
you can automatically refuse incoming calls if you do not wish to be disturbed.
Callers get a message that the call was rejected, and you receive no notification
about incoming calls. You can, however, make outgoing calls.
To temporarily refuse incoming calls:
>> On the Home screen, set the Availability Control to Do Not Disturb.
34 Polycom, Inc.
User’s Guide for Polycom HDX Room Systems
Answering Video Calls Automatically
If your system administrator has allowed access to user settings, you can
specify whether to answer video calls automatically or to have the system
announce incoming video calls and wait for you to answer manually.
Automatically answering calls is convenient, but it can create security issues. An
unexpected caller could interrupt a meeting in progress or look at equipment and
notes left in an empty room.
To automatically answer video calls:
1 Select System from the Home screen.
2 Select User Settings from the System screen.
3 If you want to automatically answer incoming point-to-point video calls,
set Auto Answer Point-to-Point Video to Yes.
4 If you want to automatically answer incoming multipoint video calls, set
Auto Answer Multipoint Video to Yes.
5 Press Home to save your change and return to the Home screen.
Muting Automatically Answered Video Calls
If your system administrator has allowed access to user settings, you can
choose whether to mute the audio when automatically answered video calls
connect. This prevents callers from overhearing conversations or meetings.
After the call connects, you can press Mute on the remote control when
you’re ready to unmute the call.
Note that, if you enable this option during a call, the audio for the current
meeting is not affected.
To mute automatically answered video calls:
1 Select System from the Home screen.
2 Select User Settings from the System screen.
3 Scroll to Mute Auto Answer Calls and press on the remote control to
enable the option.
4 Press Home to save your change and return to the Home screen.
Polycom, Inc. 35
User’s Guide for Polycom HDX Room Systems
Logging In and Out
Depending on how your system is configured, you may have to log in when
the system comes out of sleep mode.
To log in:
1 When the Login screen appears, press Keyboard or use the number
buttons on the remote control to enter the User ID.
2 Enter the account password. To enter numbers, use the number buttons
on the remote control. To enter letters, press Keyboard on the
remote control.
3 Select to log in.
Depending on how your system is configured, you may get locked out after a
certain number of failed login attempts. Contact your system administrator for
more information.
To log out:
>> Press Option on the remote control and select Logout to log out
manually.
The system automatically logs out the current account when the system goes
to sleep.
Using a Polycom SoundStation® IP 7000 Conference Phone
with a Polycom HDX System
When you connect a Polycom SoundStation® IP 7000 conference phone to a
Polycom HDX system, the conference phone becomes another interface to dial
audio or video calls. The conference phone operates as a microphone, and as a
speaker in audio-only calls.
For more information, refer to the SoundStation IP 7000 documentation
available on the Polycom web site.
To answer a call using a connected SoundStation IP 7000 conference phone:
>> Press the Answer soft key on the conference phone.
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User’s Guide for Polycom HDX Room Systems
To place a point-to-point call using a connected SoundStation IP 7000 conference
phone:
1 Press on the conference phone and press the Video or Phone soft
key.
2 On the conference phone keypad, enter one of these:
— The IP address (for example, 10*11*12*13) of the site you want to call
— The phone number (for example, 19784444321) of the site you want to
call
To enter letters, press the ABC soft key. To enter a dot or @ symbol, press
the ABC soft key then key multiple times.
You can also place calls using the conference phone’s directory or the redial
key.
The indicators on the conference phone are green when the system is in a call
and audio is not muted.
To place a multipoint call using a connected SoundStation IP 7000 conference
phone:
1 Call the first site.
2 When the call connects, press the Add Video or Add Phone soft key on
the conference phone.
3 Place a call to the next site.
4 Repeat steps 2 and 3 until all sites are connected.
To control volume in a call using a connected SoundStation IP 7000 conference
phone:
>> Press the and keys on the conference phone to adjust the
volume of audio from the far site.
You can also adjust the volume using the volume buttons on the Polycom
HDX system remote control.
To mute audio in a call using a connected SoundStation IP 7000 conference
phone:
>> Press the Mute key on the conference phone.
You can also mute the audio using the mute button on the Polycom HDX
system remote control or on a connected Polycom HDX microphone.
The indicators on the conference phone are red when your audio is muted. The
near-site mute icon also appears on the monitor display.
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User’s Guide for Polycom HDX Room Systems
To end a call using a connected SoundStation IP 7000 conference phone:
• Press on the conference phone to hang up the call.
• Press the More softkey then the Manage softkey to hang up one
connection in a multipoint call.
To start or stop showing content using a connected SoundStation IP 7000
conference phone:
>> Press the Content soft key on the conference phone. Content plays from
the following input if that input is configured for Content:
— Camera 4 or Camera 5 on a Polycom HDX 9000 seriesPolycom HDX
— Camera 4 on aPolycom HDX 9006, Polycom HDX 9002, Polycom HDX
— Camera 3 on a Polycom HDX 7000 series system
— Camera 2 on a Polycom HDX 6000 series system
9004 system
9001, or Polycom HDX 8000 series system
Contact your system administrator for more information.
Using Polycom Conferencing for Microsoft Outlook
If your system is configured to connect to the Microsoft Exchange Server 2007,
you see a list of the day’s meetings on the Calendar screen. If your system is
not configured to connect to the Microsoft Exchange Server 2007, you see the
standard month-view calendar.
To view the Polycom HDX system calendar, do one of the following:
• Select Calendar on the Home screen.
• Select System > Utilities > Calendar from the Home screen.
• Press the Option button on the remote control and select Calendar.
To view more information about a meeting on the calendar, highlight it and
press on the remote control. Depending on how your system is configured,
private meeting details might not be visible, and you might see reminders
displayed on the system a short time before each meeting.
If your system is configured to connect to the Microsoft Exchange Server 2007,
and the Polycom Conferencing Add-In for Microsoft Outlook is installed at
your site, you have access to the following additional calendar features:
• Upcoming meetings scheduled with the Polycom Conferencing Add-In
38 Polycom, Inc.
for Microsoft Outlook are indicated with on the Polycom HDX system
Calendar screen. Past meetings scheduled with the Polycom Conferencing
Add-In for Microsoft Outlook are indicated by .
User’s Guide for Polycom HDX Room Systems
• To join a meeting scheduled with the Polycom Conferencing Add-In for
Microsoft Outlook, you can select Join Now on the Polycom HDX system
without knowing the dialing information.
• You can schedule a meeting using the Polycom Conferencing Add-In for
Microsoft Outlook by clicking Schedule Polycom Conference in the
Microsoft Outlook toolbar.
Using Microsoft Office Communications Server Features
with Video Calls
Depending on how your system is configured, you may be able to search a
Microsoft Office Communications Server directory, view a list of Microsoft
Office Communications Server contacts, see if the contacts are online, and call
them without knowing or remembering their addresses.
Microsoft Office Communications Server directory searches only return an entry
whose last name begins with your search strin g. First names beginning with the
search string are not returned in the results.
Managing Contacts Using Office Communicator
Office Communicator contacts appear on the Polycom HDX system Favorites
screen and in the Favorites group in the directory. To add or delete Office
Communicator contacts on the Polycom HDX system, use the Office
Communicator application. You can populate groups created locally on a
Polycom HDX system with existing Office Communicator contacts, but those
changes will not appear on any other device.
To manage your contacts using Office Communicator:
1 Log in to Office Communicator with the same user name and password
specified in the SIP settings of your Polycom HDX system.
2 From Office Communicator you can:
— Add and remove contacts
— Add and remove groups
— Move contacts from group to group
Changes made to contacts and groups using Office Communicator appear on
the Polycom HDX system Favorites screen and in the Favorites group in the
directory. Polycom HDX systems support up to 200 contacts and 64 groups
from Office Communicator.
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User’s Guide for Polycom HDX Room Systems
Polycom HDX systems do not support Office Communicator distribution list groups,
which are created on the Microsoft Exchange Server and are typically used for
sending email to a group of people.
Viewing Microsoft Office Communications Server Presence States
Polycom HDX systems and Office Communicator users in an integrated
environment use the following presence icons to indicate presence states:
Icon Presence State Description
Available Indicates that the HDX system or
Office Communicator user is avail ab l e .
In a Call Indicates that the HDX system or
Office Communicator user is in one of
the following states:
• In a call
• Accepting urgent interruptions
only
• Busy
• Inactive
• In a Conference
• In a Meeting
Do Not Disturb Indicates that the HDX system or
Office Communicator user is set to Do
Not Disturb.
Presence Unknown Indicates that the presence state of the
HDX system or Office Communicator
user is unknown.
Offline Indicates the HDX system or Office
Communicator user is offline.
Polycom Solution Support
Polycom Implementation and Maintenance services provide support for
Polycom solution components only. Additional services for supported
third-party Unified Communications (UC) environments integrated with
Polycom solutions are available from Polycom Global Services and its certified
Partners. These additional services will help customers successfully design,
deploy, optimize and manage Polycom visual communications within their
UC environments. Professional Services for Microsoft Integration is
mandatory for Polycom Conferencing for Microsoft Outlook and Microsoft
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User’s Guide for Polycom HDX Room Systems
Office Communications Server integrations. For additional information and
details please see
http://www.polycom.com/services/professional_services/index.html or
contact your local Polycom representative.
Using Avaya Network Features with Video Calls
Depending on how your system is configured, you may be able to use Avaya®
telephony network features such as call forwarding, transferring calls, and
adding additional sites in an audio-only conference.
To activate call forwarding:
1 Make sure that the Polycom system is not in a call.
2 From the Place a Call screen on the Polycom system, dial the Feature
Access Code provided by the Avaya Communication Manager
administrator, followed by the E.164 extension of the system to which
you want to forward the calls. For example, dial *22016 if *2 is the Feature
Access Code and 2016 is the system E.164.
3 Wait for confirmation beeps.
To deactivate call forwarding:
1 From the Polycom system Place a Call screen, dial the Feature Access
Code provided by the Avaya Communication Manager administrator.
For example, #2 if #2 is the Feature Access Code for disabling call
forwarding.
2 Wait for confirmation beeps.
To transfer a call:
1 While in a call, press on your Polycom system remote control to
access the tone pad.
2 Press Select to activate flash hook. The first far-site system is placed
on hold.
3 Wait for a dial tone, and then dial the extension of the far-site system to
which you want to transfer the call. The call connects both audio and
video between the local system and the second far-site system. The first
far-site system is still on hold.
4 Hang up the near-site system. The two far-site systems are now
connected in a call with audio and video, if the capabilities are present.
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User’s Guide for Polycom HDX Room Systems
To add a system to a call:
1 While in a call, press on the Polycom system remote control to
access the tone pad.
2 Press Select to activate flash hook. The far-site system is put on hold.
3 Wait for a dial tone, and then dial the extension of the system that you
want to add to the call.
4 Press Select again. The call becomes an audio-only conference with
all of the systems. If the system that dialed the flash hook hangs up, the
other systems will be connected in a call with audio and video, if the
capabilities are present.
Customizing Your Workspace
You can customize what you see on the screen, depending on how your
system is configured.
Allowing the Far Site to Control Your Camera
If your system administrator has allowed access to user settings, you can allow
the far site to control your camera. Far-site participants can also set and use
presets for your camera, if their system supports this.
To allow the far site to control your camera:
1 Select System from the Home screen.
2 Select User Settings from the System screen.
3 Scroll to Far Control of Near Camera and press to enable the option.
4 Press Home to save your change and return to the Home screen.
Changing this setting takes effect immediately, even if a call is in progress.
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User’s Guide for Polycom HDX Room Systems
Displaying the Far Site’s Name When the Call Connects
If your system administrator has allowed access to user settings, you can
specify whether to display the far site’s name when the call connects and how
long to leave the name on the screen.
To specify when to display the name of the far site:
1 Select System from the Home screen.
2 Select User Settings from the System screen.
3 Select Next to see more settings.
4 Scroll to Far Site Name Display Time, press on the remote control,
and select to display the far site’s name during the entire call, for a
specified time, or not at all.
5 Press Home to save your change and return to the Home screen.
Hearing Audio Confirmation When You Dial
If your system administrator has allowed access to user settings, you can set
up the system to speak each number as you enter it in the dialing entry field
on the Place a Call screen.
To enable audio confirmation:
1 Select System from the Home screen.
2 Select User Settings from the System screen.
3 Select Next to see more settings.
4 Scroll to Keypad Audio Confirmation and press on the remote
control to enable the option.
5 Press Home to save your change and return to the Home screen.
Adjusting for Room Lighting
If your system administrator has allowed access to user settings, you can use
the backlight control to adjust the brightness of the video that the main camera
sends to the Polycom HDX system. Adjusting this setting can be helpful when
the room arrangement results in strong light coming from behind the people
in the picture.
Because backlight controls adjust the main camera, these controls will not make
content from a computer or a document camera appear brighter.
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User’s Guide for Polycom HDX Room Systems
To turn backlight compensation on:
1 Select System from the Home screen.
2 Select User Settings from the System screen.
3 Scroll to Backlight Compensation and press on the remote control to
enable the option.
4 Press Home to save your change and return to the Home screen.
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