Polycom HDX Desktop Systems User Manual

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User’s Guide

for Polycom® HDX Desktop Systems

Version 2.5

December 2008 Edition

3725-26470-002/A

Version 2.5

Trademark Information

Polycom®, the Polycom logo design, SoundStation®, ViewStation®, and VSX® are registered trademarks of Polycom, Inc., and People+Content™, People On Content™, Polycom Converged Management Application™ (CMA™), Polycom HDX 4000™, Polycom MGC™, Polycom RMX 2000™, and VS4000™ are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

Contents

Using the Polycom HDX 4000 Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Calling and Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Using Your Polycom HDX 4000 Series as a Computer Monitor . . . . . . . . . . . . . . . . . . . . . . . . . 8

Controlling What You See . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Controlling What You Hear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Showing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Working with Directory Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Answering a Video Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Placing a Video Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Calling by Entering a Name or Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Calling from the Recent Calls List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Calling from the Contacts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Calling from the Sites or Speed Dial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Calling from the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Ending a Video Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Types of Video Calls You Can Make . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Placing Audio-only Calls and Adding Audio-only Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Placing an Audio-only Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Adding an Audio-only Call to a Video Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Adding a Video Call to an Audio-only Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Ending an Audio-only Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Participating in an Encrypted Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Selecting and Adjusting a Camera or Other Video Source . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting and Using Camera Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Switching Between Full-Screen Video and the Home Screen . . . . . . . . . . . . . . . . . . . . . . 11

Changing the Layout during a Video Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Adjusting the Monitor Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Adjusting Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Using a Headset or Desktop Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Showing Content from a Computer Connected Directly to the System . . . . . . . . . . . . . . 15

Showing Content with People+Content™ IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Showing Content with People on Content™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Searching the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Adding, Editing, and Deleting Local Directory Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Grouping Directory Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Refreshing Entries from the Polycom Global Directory Server . . . . . . . . . . . . . . . . . . . . . 21

iii

User’s Guide for Polycom HDX Desktop Systems

Working with Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Including Multiple Sites in Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Placing a Multipoint Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Supplying a Password for Multipoint Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

About Multipoint Viewing Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using Chair Control for Multipoint Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Changing the Way Calls Are Answered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Temporarily Refusing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Answering Video Calls Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Muting Automatically Answered Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Logging In and Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Using a Polycom SoundStation® IP 7000 Conference Phone

with a Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using Avaya Network Features with Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Customizing Your Workspace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Allowing the Far Site to Control Your Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Displaying the Far Site’s Name When the Call Connects . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Hearing Audio Confirmation When You Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Adjusting for Room Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

User’s Guide for Polycom HDX Desktop Systems

Version 2.5

This guide includes overview information that you may find helpful when

you’re just starting to learn about video conferencing or when you have

experience, but you need a quick refresher.

Polycom® HDX systems can be customized to show only those options used in your organization. Therefore, there may be options covered in this guide that you cannot access on your system. To find out more about these options, please talk to the administrator of your Polycom HDX system.

This guide covers instructions for the Polycom HDX 4000™ series.

Using the Polycom HDX 4000 Keypad

You use the keypad on the Polycom HDX 4000 series to place calls, adjust the

volume, navigate screens, and select options.

Switch between computer

desktop and video conference

views

Cycle through display layouts

Navigate through menus

Zoom the camera in or out

Return to the previous screen

Place or answer a call; indicates

call status

View or manage directory entries

Display the onscreen keyboard

Display menu of optional

features

Delete letters or numbers

Press once for a dot, twice for a

colon, three times for an asterisk

You can access keypad help by pressing Home then Info.

Start and stop showing computer desktop content to far sites

Access the online help; see system status in a call

Confirm your current selection; perform functions on highlighted items

Select the far-site or near-site camera to control

Return to the home screen

End a call

Increase or decrease the sound you hear from the far sites and your computer

Enter letters or numbers; move the camera to a stored position

Mute the microphone audio you’re sending to the far sites

User’s Guide for Polycom HDX Desktop Systems

Calling and Answering

The Call button lights to indicate call status.

• Blinking green light indicates an incoming call.

• Steady green light indicates a call in progress.

• Slow blinking green light indicates standby mode.

Answering a Video Call

The Polycom HDX system can answer incoming calls in one of these ways:

• The system answers incoming calls automatically.

• The system prompts you to answer calls manually.

To answer the call manually:

! Press Call on the keypad.

Placing a Video Call

You can use your system to place a video call in any of these ways:

• Entering a name or number. To enter letters, press Keyboard on the keypad.

• Choosing a site from:

— Recent Calls list

— Contacts list

— Sites or Speed Dial list

— Directory

Calling by Entering a Name or Number

To place a call by entering a name or number:

1. Press Home to switch to the home screen if a computer is connected.

2. In the dialing field, enter the dialing information. Depending on the

capabilities of your system and the system you are calling, the dialing information could look like one of these samples:

2 © Polycom, Inc.

— 10.11.12.13 (IP address—include the dots)

— 2555 (E.164 extension for H.323 or SIP)

User’s Guide for Polycom HDX Desktop Systems

— stereo.polycom.com (DNS name)

— 19782922854 (ISDN or phone number)

— user@domain.com (SIP)

3. Enter any additional information needed for the call. The available settings depend on the type of call and your system’s configuration. Not all calls require these settings:

— Call Quality – Specify the call rate or call type for this call. For most

calls, choose Auto to let the system determine the best quality for the call.

— Second ISDN number – Use two numbers only when the person you

are calling instructs you to do so.

— Extension – If you need to dial an extension (E.164 address), enter the

extension in the second entry field. If your system is not configured with a second entry field, you can enter the extension when the gateway prompts you. You can also specify characters in the dial string as instructed by the system administrator.

4. Press Call on the keypad to place the call.

Call progress indicators appear on the screen to show that the call is in progress. When the indicators turn green, the call is connected.

Calling from the Recent Calls List

You may be able to choose a number to call from a list of the sites you have called recently. The Recent Calls screen provides details of all incoming and outgoing calls, including the time of the calls.

To place a call from the Recent Calls screen:

1. Press Home to switch to the home screen if a computer is connected.

2. Select Recent Calls.

3. Scroll to the entry you want to call.

4. Press Call to place the call.

To see more details about a call listed on the Recent Calls screen, highlight the call and press Info on the keypad.

You can sort the list by pressing the number keys 1-9. Press Info and select Help to view sorting options.

User’s Guide for Polycom HDX Desktop Systems

Calling from the Contacts List

You may be able to see a list of Contacts on the Contacts home screen.

To place a call using the Contacts list:

1. Press Home to switch to the Contacts screen if a computer is

connected.

2. Select the Contact you want to call.

3. Press Call to place the call.

Calling from the Sites or Speed Dial List

You may be able to access calling information for specific sites using the Speed Dial or Sites list on the Place a Call screen.

To place a call using the Speed Dial or Sites list:

1. Press Home to switch to the Place a Call screen if a computer is

connected.

2. Select Speed Dial or Sites from the Place a Call screen, if necessary.

3. Find the entry you want to call.

4. Press Call to place the call.

Calling from the Directory

The directory is a list of sites stored locally on the Polycom HDX system. If the system is registered with a global directory, the directory also includes entries from the global directory.

To place a call from the directory:

1. Press Directory on the keypad.

2. Find the entry to call.

3. Press

Depending on your system configuration, when you make a call using an entry with both ISDN and IP dialing information, the system may prompt you to choose which way to place the call.

Call to place the call.

4 © Polycom, Inc.

Ending a Video Call

To hang up from a call:

1. Press Hang Up on the keypad.

2. If prompted, confirm that you want to disconnect from the far site(s).

If you don’t confirm that you want to hang up, the system disconnects the call automatically after 60 seconds.

Types of Video Calls You Can Make

Depending on your system configuration, you may be able to make calls using ISDN, H.323, SIP, or V.35/RS-449/RS-530.

The following table lists some possible call combinations.

From... You can call... By dialing...

User’s Guide for Polycom HDX Desktop Systems

ISDN ISDN Phone number

IP Phone number of the far-site gateway

and the extension (E.164 address) of the far site.

Enter the extension after the gateway number or wait until the gateway prompts you for the extension.

LAN Networked and Public

Sites

Protected and Private Sites

ISDN Depending on the H.323 gatekeeper or

SIP URI, E.164 address, DNS name, or IP address.

Typically, the far site's gateway number then the number of the far-site system. Consult with the far site about the best method for placing the call.

SIP server, the access code of the near-site gateway, the speed code, and the ISDN number of the far site. Contact your system administrator for more information.

User’s Guide for Polycom HDX Desktop Systems

When you call an IP system through a gateway that requires an extension (E.164 address), enter the extension in the dialing field whenever possible. Check with your network administrator for the extension delimiter you will need to enter into the dialing field. For example, some networks use ## to separate the extension from the IP address.

When you include the extension, you will be given the option of saving both the number and the extension in the directory when the call ends. If you enter the extension after the gateway connects, you can save only the gateway number when the call ends.

Placing Audio-only Calls and Adding Audio-only Sites

You may be able to use your Polycom HDX system to place an audio-only call or add an audio-only call to a video conference.

Placing an Audio-only Call

You can place an audio-only call from Polycom HDX systems that have Analog Phone or Voice Over ISDN enabled.

To place an audio-only call from your system:

1. Press Home to switch to the home screen if a computer is connected.

2. On the Place a Call screen, enter the number you want to call.

— To place a call within your PBX system, enter the internal extension

instead of the full number.

— To delete a number, press Delete on the keypad.

3. Press Call to place the call.

Adding an Audio-only Call to a Video Call

You can add an audio-only call from Polycom HDX systems that have Analog Phone or Voice Over ISDN enabled.

To add an audio-only call after your video call connects:

1. Press Call on the keypad.

2. Use the number buttons on the keypad to enter the telephone number of

the audio participant that you want to add to your video conference.

3. Press Call on the keypad.

6 © Polycom, Inc.

Adding a Video Call to an Audio-only Call

If you are already in an audio-only call, you can add a video call to your call.

To add a video call after your audio-only call connects:

1. Press Home to switch to the home screen.

2. On the Place a Call screen, enter the number you want to call.

3. Press Call to place the call.

Ending an Audio-only Call

To hang up from an audio-only call:

1. Press Hang Up on the keypad.

2. If prompted, confirm that you want to disconnect from the far site(s).

If the person on the telephone hangs up first, you need to disconnect the call from the Polycom HDX system, just as you would hang up a telephone receiver in a regular phone call.

User’s Guide for Polycom HDX Desktop Systems

Participating in an Encrypted Call

If encryption is enabled on the system, a padlock icon appears on the monitor

to indicate whether a call is encrypted or unencrypted.

• If you are in a point-to-point call or a multipoint call hosted by another system, the padlock icon displays the state of your individual connection.

• If you are hosting a multipoint call, the padlock icon displays the

combined state of all connections: if all connections in the call are

encrypted, if one or more connections in the call are not encrypted.

In one call, some connections might be encrypted while others are not. The padlock icon might not accurately indicate whether the call is encrypted if the call is cascaded or includes an audio-only endpoint. To avoid security risks, Polycom recommends that all participants communicate the state of their padlock icon verbally at the beginning of a call.

User’s Guide for Polycom HDX Desktop Systems

Using Your Polycom HDX 4000 Series as a Computer Monitor

You can save space in your office or conference room by also using the Polycom HDX 4000 series display as your computer monitor.

Check that the computer video is configured to use one of these supported resolutions and refresh rates:

Resolution Refresh Rates (Hz)

VGA (640 x 480) 60, 72, 75, 85

SVGA (800 x 600) 60, 72, 75

XGA (1024 x 768) 60, 70, 75

HD 720p (1280 x 720) 50, 60

SXGA (1280 x 960) 60

SXGA (1280 x 1024) 60, 75

WSXGA+ (1680 x 1050) - Recommended 60

To use your Polycom HDX 4000 series system as a computer monitor:

1. Connect your computer to the Polycom HDX 4000 series system as shown

on the setup sheet that came with the system.

2. Press View Computer on the keypad to toggle between displaying content from the computer and showing video from the video conferencing system.

If your computer is a laptop, you might need to press certain function keys to send video out of the laptop’s VGA port like you would when sending video to a projector.

If you use the Polycom HDX 4000 series display as your computer monitor, Polycom recommends that you set up the system so that calls must be answered manually. This ensures that callers do not unexpectedly see or hear you at your desk.

8 © Polycom, Inc.

User’s Guide for Polycom HDX Desktop Systems

Controlling What You See

Selecting and Adjusting a Camera or Other Video Source

You can use the keypad to select and adjust the built-in camera. You may be able to adjust other far-site cameras that support pan, tilt, and zoom movement.

You can adjust the far-site camera only if it is configured to allow you to control it.

To select a near-site or far-site camera:

1. If you are in a call, press Near or Far on the keypad to select

either near-site or far-site control.

This onscreen icon indicates that you can control the near-site camera. The Near button on the keypad is lit.

This onscreen icon indicates that you can control a far-site camera or video source. The Far button on the keypad is lit.

To adjust a camera using the keypad:

1. Press Near or Far on the keypad to select either near-site or

far-site control. During a multipoint call being hosted by a system in the call, you can only adjust a camera at the far site that is currently speaking.

2. Press the arrow buttons on the keypad to move the camera up, down, left, or right.

3. Press

Zoom on the keypad to zoom out or in.

User’s Guide for Polycom HDX Desktop Systems

To open or close the privacy shutter:

! Move the slider to the left to close the privacy shutter, or to the right to

open it. You can still make and receive calls when the shutter is closed, but the people at the far site cannot see you.

The light next to the shutter indicates camera status.

— Solid green means you are in a call.

— Flashing green means you are in a call but the shutter is completely

— Off means you are not in a call.

closed.

Setting and Using Camera Presets

Camera presets are stored camera positions that you can create ahead of time or during a call. You can create up to 100 preset camera positions (0-99) for the built-in camera. They remain in effect until you delete or change them.

If far-site camera control is allowed, you can create up to 16 presets (0-15) for the far-site camera. These presets are saved only for the duration of the call. You may also be able to use presets that were created at the far site to control the far-site camera.

To move the camera to a preset:

1. If a call is connected, press Near or Far on the keypad.

2. Press a number on the keypad.

Selecting a preset for a content source toggles the content on and off.

10 © Polycom, Inc.

User’s Guide for Polycom HDX Desktop Systems

To store a preset:

1. If you are in a call, press Near or Far on the keypad.

2. If you selected a camera that supports electronic pan, tilt, and zoom, you

can adjust the camera’s position:

— Press the arrow buttons on the keypad to move the camera up, down,

to the left, or to the right.

— Press

Zoom on the keypad to zoom the camera out or in.

3. Press and hold a number to store the preset position. To store a double-digit preset, press the first digit quickly and hold the second number down. Any existing preset stored at the number you enter is replaced.

The system uses preset 0 as the default camera position.

To delete all presets:

1. If you are in a call, press Near on the keypad.

2. Press and hold Delete to delete all presets.

You cannot delete just one preset. Instead, overwrite an existing preset with the new camera position.

Switching Between Full-Screen Video and the Home Screen

When the call connects, the system automatically shows video on the whole screen. You can switch back to the home screen during a call if, for example, you need to adjust a user setting, and your system is configured to allow you to do so.

To see video in the full screen:

! Press

To see the home screen:

! Press Home on the keypad.

Near on the keypad.

User’s Guide for Polycom HDX Desktop Systems

Changing the Layout during a Video Call

When the call connects, the system may show your computer desktop if a computer is connected. The far and near video may remain in a smaller window.

To switch between the computer desktop and video:

! Press View Computer on the keypad.

The View Computer button is lit when you are viewing the computer desktop.

To change layouts during a call, do one of the following:

! Press Layout on the keypad.

During point-to-point calls without content, you can press the

button to scroll through the following screen layouts:

1. Near and far sites, same size, side by side

2. Far site big, near site small

3. Near site big, far site small

4. Near site, full screen

Layout

12 © Polycom, Inc.

5. Far site, full screen

User’s Guide for Polycom HDX Desktop Systems

During point-to-point calls with content, you can press the Layout button

to scroll through the following screen layouts:

1. Content big, far and near sites small

2. Content big, far site small

3. Content and far site same size

4. Content, full screen

Far sites cannot see what is on your computer screen until you press the

Send Computer button.

Adjusting the Monitor Brightness

You can make the Polycom HDX 4000 series display brighter or dimmer using the + and - controls on the side of the monitor.

User’s Guide for Polycom HDX Desktop Systems

Controlling What You Hear

Adjusting Volume

Use the keypad to raise or lower the volume of the sound you hear.

To adjust the volume:

! Press Volume Down or Volume Up on the keypad.

Changing the volume affects only the sound you hear at your site.

Muting the Microphone

You can mute the microphone if you do not want the far site to hear you.

To mute or unmute the microphone:

! Press Mute on the keypad.

If a Polycom microphone is connected to your system, you can also mute the call by pressing on the microphone.

Points to note about muting the microphone:

• Muting the microphone does not mute audio coming from your computer.

• The microphone may automatically mute when the system is asleep or is

waiting for you to log in.

• The microphone may automatically mute when the system automatically answers an incoming call.

14 © Polycom, Inc.

Using a Headset or Desktop Speakers

You can connect headphones, a headset, or desktop speakers to the connectors on the side of the Polycom HDX 4000 monitor. The microphone input provides audio for video conferencing only; it does not provide input for other computer applications.

If you connect headphones, a headset, or desktop speakers, use a cable that is 10 ft (3 m) or shorter.

User’s Guide for Polycom HDX Desktop Systems

Showing Content

Depending on how your system is configured, you may be able to show content that is stored on a computer. When you show content from a computer, the far site can see you and what you see on the computer screen.

Showing Content from a Computer Connected Directly to the System

If you have a computer connected to your Polycom HDX 4000 system, you can show your computer desktop (content) during a call. When you send content, the far site can see and hear you, and see and hear what is on your computer screen.

To start sending content:

! Press the

When you are sending content, the Send Computer button is lit.

To stop sending content:

! Press the

Send Computer button on the keypad.

User’s Guide for Polycom HDX Desktop Systems

Showing Content with People+Content™ IP

People+Content™ IP allows you to send content from a computer that is not connected directly to the Polycom HDX system.

Points to note about People+Content IP:

• People+Content IP provides video-only content. No audio is shared.

• People+Content IP supports any computer desktop resolution with color set to

16-bit or higher.

• People+Content must be enabled on the Polycom HDX system.

• The People+Content IP application must be installed on a computer.

• For a computer connected directly to the Polycom HDX system, Polycom

recommends using the Send Computer button instead of People+Content IP.

To install People+Content IP on a computer:

1. On a computer with a Microsoft® Windows® XP, Windows 2000, or

Windows Vista operating system, open a web browser and go to the Polycom web site at www.polycom.com/support.

2. Navigate to your product page.

3. Download and install the People+Content IP software.

To start showing content:

1. On the computer, start the Polycom People+Content IP application.

2. Enter the IP address or DNS host name of your video conferencing

system and the meeting password, if one is set.

3. Click Connect.

4. Open the content you want to show, and click in People+Content IP.

To stop showing content:

1. If the People+Content IP toolbar is minimized, maximize it by clicking

the icon in the task bar.

2. Click in People+Content IP.

To keep the call secure, content may be automatically stopped when a participant joins the call.

16 © Polycom, Inc.

Showing Content with People on Content™

The People on Content™ option allows you to show yourself on top of content that you are sharing. The effect is similar to a weather newscast on television.

Contact your administrator for information about enabling or configuring People on Content.

When you are presenting content with People on Content:

User’s Guide for Polycom HDX Desktop Systems

• Wear solid neutral-colored clothes.

• Avoid wearing black, white, or the color of your background.

• Make sure that the room is well lit.

• Stay about 3 feet in front of the background to avoid casting shadows on it.

To show content with People on Content:

1. Make sure that the content you want to show is ready.

2. Press Option on the keypad.

3. Select People on Content.

To stop showing content with People on Content:

1. Press Option on the keypad.

2. Select People on Content.

User’s Guide for Polycom HDX Desktop Systems

Working with Directory Entries

The directory on your Polycom HDX system stores dialing information that helps you make calls quickly and easily. When a site listed in the directory calls your system, the system displays the name on the screen when the call comes in. If a site that calls you is not listed in the directory, you might be prompted to save the contact information in the directory when the call ends.

If your system is registered with a global directory server, your directory contains two types of entries:

• Local entries: Information about sites that you have added. These entries are stored locally on your Polycom HDX system, and depending on your system setup, you can remove or edit these entries. You can also assign local entries to groups to make it easier to find numbers. Everyone at your site who uses the system can use the entries you create, and you can use the entries created by others. Users at other sites cannot access the local entries on your system.

• Global entries: Information about other active sites that are registered with the same Global Directory Server. These entries are stored on the Global Directory Server, and you cannot edit them. You can make a local copy if you want to make changes.

Searching the Directory

You can find entries in the directory by:

• Spelling the name using the number buttons on the keypad

• Entering the name using the keyboard on the Directory screen or by

• Scrolling through the list of names using the Up and Down

• Paging through the list of names using Zoom on the keypad

• Selecting a specific Group to narrow your search results

pressing

arrow buttons

Keyboard on the keypad

18 © Polycom, Inc.

User’s Guide for Polycom HDX Desktop Systems

Adding, Editing, and Deleting Local Directory Entries

You can create entries for point-to-point calls and multipoint calls and save them in the Polycom HDX system directory.

To add a single-site entry to the local directory:

1. Press Directory on the keypad.

2. Select Options then New Entry.

3. Select One site.

4. Specify the following information:

In this field... Enter this information...

Name Name that will appear in the directory list

and on incoming call messages.

Group Designation to help you quickly find the

number in the directory and manage your directory entries.

Call Type Call type to use for calls to the site.

Depends on the capabilities of your system.

Call Speed Call speed to use for calls to this site.

Number Number to use for calling the site.

Extension The system’s extension (E.164 address).

5. Select Update to add the call type information and enter another call type for the entry. To remove the last call type added, select Clear.

6. Select Save to save the entry.

If you save an entry to the Contacts group, it appears on the Contacts home screen but not the Speed Dial or Sites list on the Place a Call screen.

To add a multiple-site entry to the directory:

1. Press Directory on the keypad.

2. Select Options then New Entry.

3. Select Multiple site.

User’s Guide for Polycom HDX Desktop Systems

4. Add numbers to this multiple-site entry in one of these ways:

— Select Options > Directory, and select an entry from the directory.

— Enter a number manually and select Update.

To remove a number, highlight it then select Options > Delete. The number of sites that you can add depends on the capabilities of your system.

5. Select Save to save the entry.

6. Enter a name for this entry as you want it to appear in the directory list.

To edit an entry:

1. Press Directory on the keypad.

2. Find the entry you want to edit.

3. Select Options then Edit Entry.

4. Edit the information as needed.

5. Select Options then Save to save your changes and return to the

directory. If the entry you edited was a global entry, your changes are saved as a local copy.

To delete an entry:

1. Press Directory on the keypad.

2. Scroll to the entry you want to delete.

3. Select Options then Delete Entry. You cannot delete a global entry.

Grouping Directory Entries

Grouping directory entries can make it easier to find numbers. Polycom HDX systems support global groups and local groups. Global directory entries are assigned to a global group by your system administrator. You cannot edit or delete global directory groups.

The default local directory group is the Contacts group. The Contacts group can contain local directory entries, default LDAP group members, Speed Dial or Sites list entries, and Contacts stored by the presence service. Depending on your system setup, you can create, remove, and edit local groups.

The Sample Sites group includes Loopback entries and various Polycom regional sites that you can use to place test calls.

20 © Polycom, Inc.

To create a new local group:

1. Press Directory on the keypad.

2. Select Group.

3. Select Edit Groups.

4. Enter a group name.

User’s Guide for Polycom HDX Desktop Systems

5. Press

Back or an arrow button on the keypad to save the new group.

To delete a local group:

1. Press Directory on the keypad.

2. Select Group.

3. Select Edit Groups.

4. Scroll to the group name you want to delete, and then select Delete.

When you delete a group, all entries in that group are deleted. If you want to keep these entries, be sure to assign them to a new group before you delete the old group.

To assign an entry to a local group:

1. Press Directory on the keypad.

2. Scroll to the entry you want to assign to a group.

3. Select Options then Edit Entry.

4. Select the Group.

5. Select Save to save your changes and return to the directory. If the entry

you edited was a global entry, your changes are saved as a local copy. If you save an entry to the Contacts group, it appears on the Contacts home screen but not the Speed Dial or Sites list on the Place a Call screen.

Refreshing Entries from the Polycom Global Directory Server

The global directory entries are periodically refreshed on systems registered to the Polycom Global Directory Server. You can also manually refresh the global directory entries on your system.

To manually refresh Polycom GDS entries:

1. Press Directory on the keypad.

2. Select Group > Polycom GDS.

3. Select Options > Refresh.

User’s Guide for Polycom HDX Desktop Systems

Working with Contacts

The Contacts home screen displays all entries in your Contacts list. Depending on the configuration of your system, and whether it is automatically provisioned and registered to a global directory server, Contacts may include local directory entries, default LDAP group members, Speed Dial or Sites list entries, and Contacts stored by the presence service.

If the system is registered with a global directory, you could see the following icons next to Contacts on the Contacts home screen.

Icon on the Polycom HDX system Presence State

The system is set to Available and is registered with a presence service.

• The system is set to Busy and is registered with a presence service.

• The system is set to Available but is in a call and is not available to receive another call.

Adding Contacts

The system is set to Available and is registered with a presence service. It is in a call but is available to receive another call.

The presence state is unknown. The Contact is a local entry or is not registered with a presence service.

The system is powered off or is offline.

You can view Contact details in the system’s local interface. Highlight the Contact and press or

. A dialog appears with the display name,

address, call speed, group, and presence information.

If your system is provisioned by a Polycom Converged Management Application™ (CMA™) system, you can add up to 200 Contacts stored by the presence service. When you add a presence service Contact, you are both automatically added to one another’s Contacts lists. Presence service Contacts appear with the display name followed by the device type. If the Contact has more than one device, each one is added as a separate entry on your Contacts list.

When you add a Contact, the entry is added to the Contacts home screen. Unless the entry is stored by the presence service, it is also added to the Speed Dial or Sites list on the Place a Call screen.

22 © Polycom, Inc.

Deleting Contacts

User’s Guide for Polycom HDX Desktop Systems

To add a Contact from the home screen:

1. Select Add a Contact.

2. Find or create an entry.

3. Highlight the entry and press on the keypad.

To add a Contact from the Directory screen:

1. Find or create an entry.

2. Highlight the entry and press on the keypad.

3. Choose Option > Add to Contacts.

You remove a Contact from the Contacts group by deleting it.

When you delete a presence service Contact, or a presence service Contact rejects your invitation using Polycom CMA Desktop, you are deleted from one another’s Contacts lists.

To delete a Contact:

1. Find the Contact in the directory Contacts group or on the Contacts home

screen.

2. Highlight the Contact and do one of the following:

— Press on the keypad, and then select Yes.

— Press on the keypad, and then select Options > Delete Entry.

The Contact is deleted from the Contacts home screen. When you delete a Contact that was added to the Speed Dial or Sites list on the Place a Call screen, the entry is deleted from both screens.

You cannot delete default Contacts that come from the global directory server.

Including Multiple Sites in Calls

Your system may be configured to participate in multipoint calls. During a multipoint call, multiple sites can see and hear each other. You can also share content in a multipoint call, just as you can in a point-to-point call.

You can host multipoint calls using a video conferencing system with multipoint capabilities, or you can use a bridge such as the Polycom RMX 1000™, Polycom RMX 2000™, or Polycom MGC™.

User’s Guide for Polycom HDX Desktop Systems

Placing a Multipoint Call

How you place a multipoint call depends on whether you’re using a Polycom HDX system with multipoint capabilities or a bridge such as the Polycom RMX 2000 or Polycom MGC. The number of sites allowed in the call is determined by the capabilities of the system or bridge hosting the call. The call can include any combination of IP H.323, SIP, ISDN, V.35/Serial, and audio-only endpoints.

• For calls hosted by a Polycom HDX system, you can define a multiple-site directory entry to call all of the sites at one time. Alternatively, you can place a call to the first site, and then add other sites after the first call connects. The other sites can call the Polycom HDX system to join the call.

• For calls hosted by a bridge, you may need to enter calling information about all of the sites before the call begins. Contact your system administrator for more information.

To place a multipoint call by adding sites to a call:

1. Call the first site.

2. When the call connects, press Call on the keypad.

3. Place a call to the next site.

4. Repeat steps 2 and 3 until all sites are connected.

To place a multipoint call using a multiple-site directory entry:

1. Press Directory on the keypad.

2. Find the multiple-site entry in the directory list.

3. Press Call to place the call.

To place a cascaded multipoint call:

1. Place a multiple-site call from the directory, or place calls one at a time to

several other sites.

2. Ask each site to call additional sites.

Supplying a Password for Multipoint Calls

Hosts of multipoint calls sometimes require you to enter a password in order to join a conference. Depending on your system configuration, you can set up the system to enter the meeting password for you. Contact your system administrator for more information.

To configure a meeting password:

1. Press Home to switch to the home screen if a computer is connected.

2. Select System from the Place a Call screen.

3. Select User Settings from the System screen.

4. Enter the password in the Meeting Password field in one of these ways:

— Press the keypad number buttons, using the text-entry method

commonly used with cell phones.

— Press Keyboard to use the onscreen keyboard to enter

characters.

5. Press Home to save your change and return to the home screen.

User’s Guide for Polycom HDX Desktop Systems

If you need to generate touch tones (DTMF tones), press on the keypad, or

press and choose Touch Tones. Then use the keypad number buttons.

About Multipoint Viewing Modes

What you see during a multipoint call can vary depending on how the Polycom HDX system is configured, the number of sites participating, and whether content is shared. The multipoint viewing mode configured on the host system is the one used in the call. To find out more about these modes, please talk to the administrator of your Polycom HDX system. The following table describes the different multipoint viewing modes.

User’s Guide for Polycom HDX Desktop Systems

Setting Description

Video images from multiple sites can be automatically combined on one screen in a display know as continuous presence.

Auto The view switches between continuous presence and

Discussion Multiple sites are displayed in continuous presence.

Presentation The speaker sees continuous presence while the other

full screen, depending on the interaction between the sites.

If multiple sites are talking at the same time, continuous presence is used. If one site speaks uninterrupted for at least 15 seconds, that site appears in full screen.

The current speaker’s image is highlighted.

sites see the speaker in full screen.

Full Screen The site that is speaking is shown in full screen to all

other sites. The current speaker sees the previous speaker.

Using Chair Control for Multipoint Calls

During some multipoint calls, you can use chair control to manage the people video. In this type of call, the chair controller can choose the site whose video is sent to other sites in the conference. The chair controller can also disconnect a site or end the conference. Any participant can choose to view a specific site, request to be the broadcaster, or request to be chair controller.

Only one site at a time can be the chair controller. Before a site can become the controller, the site with control must give up control.

The type of host for the multipoint call and the systems in the call determine whether chair control is available.

Hosted by... Allows chair control if...

User’s Guide for Polycom HDX Desktop Systems

Video Conferencing System

Bridge Allowed by the bridge

The call includes:

• Polycom HDX systems, ViewStation® EX, ViewStation FX, VSX®, and VS4000™ systems connected by IP H.323, ISDN H.320, or both

• Other systems connected by ISDN H.320 only

To use the chair control options when you are in a multipoint call:

1. On a computer, open a web browser.

2. In the browser address line, enter the system’s IP address, for example,

http://10.11.12.13

, to go to the video conferencing system’s web

interface.

3. Click Place a Call.

4. Click Chair Control to go to the Chair Control screen.

The Chair Control option is only available when the system is in a multipoint call. It is not available in cascaded multipoint calls.

User’s Guide for Polycom HDX Desktop Systems

5. Select a site from the list, and then use the controls in the web interface to

perform one of these actions:

If you are... You can do this... By selecting...

Chair controller Pass chair control to the selected sites. Release Chair

View the selected site’s video. This

View Site

remains in effect until you choose Stop Viewing Site or you release chair

control.

Return to viewing the video selected by

Stop Viewing Site

the chair or by the host.

Send your site’s video to the other sites. Make Me the

Broadcaster

Send the selected site’s video to the other sites.

Remove the selected site from the

Select Broadcaster

Disconnect Site

conference.

Disconnect all sites and end the call. End Conference

Participant Request control of the conference. Acquire Chair

View the selected site’s video. This does

View Site

not change what other sites see.

Return to viewing the video selected by

Stop Viewing Site

the chair or the host.

Changing the Way Calls Are Answered

Your system administrator may have configured the system to let you choose the way incoming calls are handled.

Temporarily Refusing Calls

Depending on your system configuration, you can automatically refuse incoming calls if you do not wish to be disturbed. Callers get a message that the call was rejected, and you receive no notification about incoming calls. You can, however, make outgoing calls.

To temporarily refuse incoming calls:

User’s Guide for Polycom HDX Desktop Systems

Busy

1. Press Home to switch to the home screen if a computer is connected.

2. On the home screen, set the Availability Control to Busy.

Answering Video Calls Automatically

If your system administrator has allowed access to user settings, you can specify whether to answer video calls automatically or to have the system announce incoming video calls and wait for you to answer manually.

If you have a Polycom HDX 4000 system that you are using as your computer monitor, Polycom recommends that you set up the system so that you have to answer calls manually.

Automatically answering calls is convenient, but it can create security issues. An unexpected caller could interrupt a meeting in progress or look at equipment and notes left in an empty room.

To automatically answer video calls:

1. Press Home to switch to the home screen if a computer is connected.

2. Select System from the Place a Call screen.

3. Select User Settings from the System screen.

4. If you want to automatically answer incoming point-to-point video calls,

5. If you want to automatically answer incoming multipoint video calls, set

6. Press Home to save your change and return to the home screen.

set Auto Answer Point-to-Point Video to Yes.

Auto Answer Multipoint Video to Yes.

User’s Guide for Polycom HDX Desktop Systems

Muting Automatically Answered Video Calls

If your system administrator has allowed access to user settings, you can choose whether to mute the audio when automatically answered video calls connect. This prevents callers from overhearing conversations or meetings.

After the call connects, you can press Mute on the keypad when you’re

ready to unmute the call.

Note that, if you enable this option during a call, the audio for the current meeting is not affected.

To mute automatically answered video calls:

1. Press Home to switch to the home screen if a computer is connected.

2. Select System from the Place a Call screen.

3. Select User Settings from the System screen.

4. Scroll to Mute Auto Answer Calls and press on the keypad to enable

the option.

5. Press Home to save your change and return to the home screen.

Logging In and Out

Depending on how your system is configured, you may have to log in when the system comes out of sleep mode.

To log in:

1. When the Login screen appears, press Keyboard or use the number

2. Enter the account password. To enter numbers, use the number buttons

3. Select to log in.

Depending on how your system is configured, you may get locked out after a certain number of failed login attempts. Contact your system administrator for more information.

To log out:

! Press Option on the keypad and select Logout to log out manually.

! The system automatically logs out the current account when the system

buttons on the keypad to enter the User ID.

on the keypad. To enter letters, press Keyboard on the keypad.

goes to sleep.

User’s Guide for Polycom HDX Desktop Systems

Using a Polycom SoundStation® IP 7000 Conference Phone with a Polycom HDX System

When you connect a Polycom SoundStation® IP 7000 conference phone to a Polycom HDX system, the conference phone becomes another interface to dial audio or video calls. The conference phone operates as a microphone, and as a speaker in audio-only calls.

For more information, refer to the SoundStation IP 7000 documentation available on the Polycom web site.

To answer a call using a connected SoundStation IP 7000 conference phone:

! Press the Answer soft key on the conference phone.

To place a point-to-point call using a connected SoundStation IP 7000 conference phone:

1. Press on the conference phone and press the Video or Phone soft

key.

2. On the conference phone keypad, enter one of these:

— The IP address (for example, 10*11*12*13) of the site you want to call

— The phone number (for example, 19784444321) of the site you want to

call

To enter letters, press the ABC soft key. To enter a dot or @ symbol, press the ABC soft key then key multiple times.

You can also place calls using the conference phone’s directory or the redial key.

The indicators on the conference phone are green when the system is in a call and audio is not muted.

To place a multipoint call using a connected SoundStation IP 7000 conference phone:

1. Call the first site.

2. When the call connects, press the Add Video or Add Phone soft key on

the conference phone.

3. Place a call to the next site.

4. Repeat steps 2 and 3 until all sites are connected.

User’s Guide for Polycom HDX Desktop Systems

To control volume in a call using a connected SoundStation IP 7000 conference phone:

! Press the and keys on the conference phone to adjust the

volume of audio from the far site.

You can also adjust the volume using the volume buttons on the Polycom HDX system keypad.

To mute audio in a call using a connected SoundStation IP 7000 conference phone:

! Press the Mute key on the conference phone.

You can also mute the audio using the mute button on the Polycom HDX system keypad or on a connected Polycom HDX microphone.

The indicators on the conference phone are red when your audio is muted. The near-site mute icon also appears on the monitor display.

To end a call using a connected SoundStation IP 7000 conference phone:

! Press on the conference phone to hang up all connections.

! Press the More softkey then the Manage softkey to hang up one

connection in a multipoint call.

To start or stop showing content using a connected SoundStation IP 7000 conference phone:

! Press the Content soft key on the conference phone. Content plays from

Camera 2 if that input is configured for Content.

Contact your system administrator for more information.

Using Avaya Network Features with Video Calls

Depending on how your system is configured, you may be able to use Avaya® telephony network features such as call forwarding, transferring calls, and adding additional sites in an audio-only conference.

To activate call forwarding:

1. Make sure that the Polycom system is not in a call.

User’s Guide for Polycom HDX Desktop Systems

2. From the Place a Call screen on the Polycom system, dial the Feature

Access Code provided by the Avaya Communication Manager administrator, followed by the E.164 extension of the system to which you want to forward the calls. For example, dial *22016 if *2 is the Feature Access Code and 2016 is the system E.164.

3. Wait for confirmation beeps.

To deactivate call forwarding:

1. From the Polycom system Place a Call screen, dial the Feature Access

Code provided by the Avaya Communication Manager administrator. For example, #2 if #2 is the Feature Access Code for disabling call forwarding.

2. Wait for confirmation beeps.

To transfer a call:

1. While in a call, press on your Polycom system keypad to access the

tone pad.

2. Press Select to activate flash hook. The first far-site system is placed

on hold.

3. Wait for a dial tone, and then dial the extension of the far-site system to

which you want to transfer the call. The call connects both audio and video between the local system and the second far-site system. The first far-site system is still on hold.

4. Hang up the near-site system. The two far-site systems are now

connected in a call with audio and video, if the capabilities are present.

To add a system to a call:

1. While in a call, press on the Polycom system keypad to access the

tone pad.

2. Press Select to activate flash hook. The far-site system is put on hold.

3. Wait for a dial tone, and then dial the extension of the system that you

want to add to the call.

4. Press Select again. The call becomes an audio-only conference with

all of the systems. If the system that dialed the flash hook hangs up, the other systems will be connected in a call with audio and video, if the capabilities are present.

User’s Guide for Polycom HDX Desktop Systems

Customizing Your Workspace

You can customize what you see on the screen, depending on how your system is configured.

Allowing the Far Site to Control Your Camera

If your system administrator has allowed access to user settings, you can allow the far site to control your camera. Far-site participants can also set and use presets for your camera, if their system supports this.

To allow the far site to control your camera:

1. Press Home to switch to the home screen if a computer is connected.

2. Select System from the Place a Call screen.

3. Select User Settings from the System screen.

4. Scroll to Far Control of Near Camera and press to enable the option.

5. Press Home to save your change and return to the home screen.

Changing this setting takes effect immediately, even if a call is in progress.

Displaying the Far Site’s Name When the Call Connects

If your system administrator has allowed access to user settings, you can specify whether to display the far site’s name when the call connects and how long to leave the name on the screen.

To specify when to display the name of the far site:

1. Press Home to switch to the home screen if a computer is connected.

2. Select System from the Place a Call screen.

3. Select User Settings from the System screen.

4. Select Next to see more settings.

5. Scroll to Far Site Name Display Time, press on the keypad, and

select to display the far site’s name during the entire call, for a specified time, or not at all.

6. Press Home to save your change and return to the home screen.

Hearing Audio Confirmation When You Dial

If your system administrator has allowed access to user settings, you can set up the system to speak each number as you enter it in the dialing entry field on the Place a Call screen.

To enable audio confirmation:

1. Press Home to switch to the home screen if a computer is connected.

2. Select System from the Place a Call screen.

3. Select User Settings from the System screen.

4. Select Next to see more settings.

User’s Guide for Polycom HDX Desktop Systems

5. Scroll to Keypad Audio Confirmation and press

enable the option.

6. Press Home to save your change and return to the home screen.

Adjusting for Room Lighting

If your system administrator has allowed access to user settings, you can use the backlight control to adjust the brightness of the video that the main camera sends to the Polycom HDX system. Adjusting this setting can be helpful when the room arrangement results in strong light coming from behind the people in the picture.

Because backlight controls adjust the built-in camera, these controls will not make content from a computer appear brighter.

To turn backlight compensation on:

1. Press Home to switch to the home screen if a computer is connected.

2. Select System from the Place a Call screen.

on the keypad to

3. Select User Settings from the System screen.

4. Scroll to Backlight Compensation and press on the keypad to enable

5. Press Home to save your change and return to the home screen.

For information about adjusting the brightness of the Polycom HDX 4000 monitor, refer to Adjusting the Monitor Brightness on page 13.

the option.

User’s Guide for Polycom HDX Desktop Systems

Polycom HDX Desktop Systems User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual