Polycom HDX 4000 Series, HDX 7000 Series, HDX Series, HDX 9000 Series, HDX 8000 Series Administrator's Manual
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[Type the document title]
Polycom Document Title 1
3.1.3 | February 2014 | 3725-23977-019/A
Administrator’s Guide
Polycom® HDX® Systems
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Trademark Information
POLYCOM® and the names and marks associated with Polycom's products are trademarks and/or service
marks of Polycom, Inc., and are registered and/or common law marks in the United States and various other
countries.
All other trademarks are the property of their respective owners.
Patent Information
The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.
© 2014 Polycom, Inc. All rights reserved.
Polycom, Inc.
6001 America Center Drive
San Jose CA 95002
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law,
reproducing includes translating into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to
the software contained within its products. The software is protected by United States copyright laws and
international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g.,
a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not
responsible for printing or clerical errors. Information in this document is subject to change without notice.
ii
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About This Guide
The Administrator’s Guide for Polycom HDX Systems is for administrators who
need to configure, customize, manage, and troubleshoot Polycom
systems. The guide covers the following HDX systems:
• Polycom HDX 9000 series
• Polycom HDX 8000 series
• Polycom HDX 7000 series
• Polycom HDX 6000 series
• Polycom HDX 4000 series
Please read the Polycom HDX system documentation before you install or
operate the system. The following related documents for Polycom HDX
systems are available from support.polycom.com:
• Installing Software and Options for Polycom HDX Systems and Accessories,
which describes how to install Polycom HDX systems and accessories
• User’s Guide for Polycom HDX Room Systems, User’s Guide for Polycom HDX
Desktop Systems, and User’s Guide for Polycom HDX Systems and the Polycom
Touch Control, which describe how to perform video conferencing tasks
• Setup Sheets for your optional hardware
• Release Notes
• Integrator’s Reference Manual for Polycom HDX Systems, which provides
cable information and API command descriptions
®
HDX®
• Regulatory Notices, which describes safety and legal considerations for
using Polycom HDX systems
For support or service, please contact your Polycom distributor or go to
Polycom Support at support.polycom.com.
Polycom recommends that you record the serial number and option key of
your Polycom HDX system here for future reference. The serial number for the
system is printed on the unit.
System Serial Number: ____________________________________________
Option Key: ____________________________________________________
Polycom, Inc. iii
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Administrator’s Guide for Polycom HDX Systems
iv Polycom, Inc.
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Contents
1 Introducing the Polycom HDX Systems
Polycom HDX Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
Polycom HDX 9000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
Polycom HDX 8000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Polycom HDX 7000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Polycom HDX 6000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Polycom HDX 4000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Setting Up Your System Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Positioning the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Positioning the Polycom HDX 9000 Series Systems . . . . . . . . . . . . . . . . . . . . . 1–4
Positioning the Polycom HDX 8000 Series, Polycom HDX 7000 Series, or
Polycom HDX 6000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Positioning the Polycom HDX 4000 Series Systems . . . . . . . . . . . . . . . . . . . . . 1–5
Positioning the Polycom Touch Control Device . . . . . . . . . . . . . . . . . . . . . . . . 1–6
Positioning the Polycom EagleEye Director . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7
Powering On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8
Power-On Self Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–9
Powering On the Polycom HDX 9000 Series Systems . . . . . . . . . . . . . . . . . . . . 1–9
Polycom HDX 9000 Series Indicator Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10
Powering On the Polycom HDX 8000 Series, Polycom HDX 7000 Series, or
Polycom HDX 6000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10
Polycom HDX 8000 Series, Polycom HDX 7000 Series, and
Polycom HDX 6000 Series Indicator Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–11
Powering On the Polycom HDX 4000 Systems . . . . . . . . . . . . . . . . . . . . . . . . 1–11
Polycom HDX 4000 Systems Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . 1–12
Powering the Polycom HDX 4500 System On and Off . . . . . . . . . . . . . . . . . . 1–13
Polycom HDX 4500 System Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . 1–14
Powering On the Polycom Touch Control Device . . . . . . . . . . . . . . . . . . . . . . 1–15
Polycom Touch Control Indicator Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–16
Polycom EagleEye Director Indicator Light . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–16
Configuring the Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–16
Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–16
Admin Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–17
2Networks
Getting the Network Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Connecting to the LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
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Administrator’s Guide for Polycom HDX Systems
LAN Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Configuring LAN Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Configuring IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Specifying SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15
Specifying Quality of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20
Configuring the System for Use with a Firewall or NAT . . . . . . . . . . . . . . . . 2–22
Connecting Polycom HDX Systems to ISDN or Other Networks . . . . . . . . . . . . . 2–26
Quad BRI Network Interface Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–28
PRI Network Interface Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–28
Serial V.35/RS-449/RS-530 Network Interface Status Lights . . . . . . . . . . . . 2–29
Configuring ISDN and Other Network Interface Settings . . . . . . . . . . . . . . . . . . . 2–29
Configuring the BRI Network Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–29
Configuring the PRI Network Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–31
Configuring the Serial V.35/RS-449/RS-530 Network Interface . . . . . . . . . . 2–33
Connecting to an Analog Phone Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–35
Configuring Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–36
Configuring Call Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–37
Configuring Dialing Order Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–41
Configuring Polycom HDX System LAN Properties . . . . . . . . . . . . . . . . 2–3
Configuring the Polycom Touch Control LAN Properties . . . . . . . . . . . . 2–7
Specifying H.323 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Configuring the System to Use a Gatekeeper . . . . . . . . . . . . . . . . . . . . . . . 2–9
IPv6 Gatekeeper Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11
Configuring Integration with Avaya Networks . . . . . . . . . . . . . . . . . . . . 2–12
Configuring the System to Use a Gateway . . . . . . . . . . . . . . . . . . . . . . . . 2–14
Configuring SIP Settings for Integration with Microsoft Office
Communications Server 2007 R2 and Microsoft Lync Server 2010 . . . . 2–18
Configuring SIP Settings for Integration with the Telepresence
Interoperability Protocol (TIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
RTV and Lync-Hosted Conference Support . . . . . . . . . . . . . . . . . . . . . . . 2–20
Polycom Video Error Concealment and Dynamic Bandwidth . . . . . . . 2–20
Quality of Service Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21
Firewall Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–22
H.460 Firewall/NAT Traversal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24
Basic Firewall/NAT Traversal Connectivity . . . . . . . . . . . . . . . . . . . . . . 2–25
3 Monitors and Cameras
Connecting Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Connecting Monitors to Polycom HDX 9000 Series Systems . . . . . . . . . . . . . . 3–1
Connecting Monitors to Polycom HDX 8000 Series or
Polycom HDX 7000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Connecting a Monitor to Polycom HDX 6000 Series Systems . . . . . . . . . . . . . 3–2
Connecting a Monitor to a Polycom HDX 4500 System . . . . . . . . . . . . . . . . . . 3–3
Using a Polycom HDX 4000 Series System Monitor with a Computer . . . . . 3–3
Configuring Monitor Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
Using Dual Monitor Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
Examples of Dual Monitor Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11
Using Dual Monitor Emulation in a Call . . . . . . . . . . . . . . . . . . . . . . . . . 3–11
Configuring Multipoint Viewing Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
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Contents
Adjusting the Monitor’s Color Balance, Sharpness, and Brightness . . . . . . . 3–13
Preventing Monitor Burn-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14
Connecting Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15
Polycom EagleEye HD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15
Polycom EagleEye 1080 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16
Polycom EagleEye View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16
Polycom EagleEye II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16
Polycom EagleEye III . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17
Polycom EagleEye Director . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17
Connecting Cameras to Polycom HDX Systems . . . . . . . . . . . . . . . . . . . . . . . 3–18
Polycom HDX 9000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18
Polycom HDX 8000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21
Polycom HDX 7000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–22
Polycom HDX 6000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–23
Polycom HDX 4000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24
Polycom HDX 4500 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24
Configuring Camera Settings and Video Quality Options . . . . . . . . . . . . . . . . . . . 3–25
Configuring the Polycom EagleEye Director . . . . . . . . . . . . . . . . . . . . . . . . . . 3–31
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–31
Calibrating the Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–32
Adjusting the Room View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–33
Starting and Stopping Camera Tracking with EagleEye Director . . . . . 3–33
Setting the Tracking Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–34
Configuring Advanced Camera Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–35
Configuring Camera Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–36
Setting and Using Presets with the Remote Control or Keypad . . . . . . 3–37
Setting and Using Presets with the Polycom Touch Control . . . . . . . . . 3–37
Experiencing High-Definition Video Conferencing . . . . . . . . . . . . . . . . . . . . . . . . 3–38
Sending Video in High Definition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–39
Receiving and Displaying Video in High Definition . . . . . . . . . . . . . . . . . . . . 3–39
HD and SD Multipoint Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–40
4 Microphones and Speakers
Connecting Audio Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Connecting Audio Input to Polycom HDX 9000 Series Systems . . . . . . . . . . . 4–1
Connecting Audio Input to Polycom HDX 8000 Series Systems . . . . . . . . . . . 4–2
Connecting Audio Input to Polycom HDX 7000 Series Systems . . . . . . . . . . . 4–2
Connecting Audio Input to Polycom HDX 6000 Series Systems . . . . . . . . . . . 4–2
Connecting Audio Input to Polycom HDX 4000 Series Systems . . . . . . . . . . . 4–3
Connecting Devices to the Polycom HDX Microphone Input . . . . . . . . . . . . . 4–3
Connecting Polycom HDX Table or Ceiling Microphones . . . . . . . . . . . . 4–3
Using the Polycom EagleEye View Microphones . . . . . . . . . . . . . . . . . . . 4–3
Connecting a Polycom SoundStation IP 7000 Phone . . . . . . . . . . . . . . . . . 4–4
Connecting Devices to the Polycom HDX 9000 Series
Microphone Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
Connecting Devices to the Polycom HDX 8000 Series
Microphone Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Connecting Devices to the Polycom HDX 7000 Series
Microphone Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
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Administrator’s Guide for Polycom HDX Systems
Placing Polycom Microphones to Send Stereo from Your Site . . . . . . . . . . . . 4–8
Polycom Microphone Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9
Connecting Non-Polycom Microphones or a Mixer to a
Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9
Connecting Audio Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10
Connecting Speakers to Polycom HDX 9000 Series Systems . . . . . . . . . . . . . 4–11
Connecting Speakers to Polycom HDX 8000 Series Systems or
Polycom HDX 7000 HD Systems with Hardware Versions A, B, or C . . . . . 4–11
Connecting Speakers to Polycom HDX 7000 HD Systems with
Hardware Version D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11
Connecting Speakers to Polycom HDX 6000 Series Systems . . . . . . . . . . . . . 4–12
Connecting Speakers to Polycom HDX 4500 Systems . . . . . . . . . . . . . . . . . . . 4–12
Connecting Speakers or Headphones to Polycom HDX 4000 Series
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12
Placing Speakers to Play Stereo from Far Sites . . . . . . . . . . . . . . . . . . . . . . . . . 4–12
Setting the Speaker Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13
Configuring Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14
General Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14
StereoSurround Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–18
Audio Meters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–19
Testing StereoSurround . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–20
Polycom HDX System Settings for a Polycom Vortex Mixer . . . . . . . . . . . . . 4–21
Settings for Non-Polycom Microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–21
Connecting Devices to the Polycom HDX 6000 Series
Microphone Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7
Connecting Devices to the Polycom HDX 4000 Series
Microphone Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7
5 Content and Closed Captions
Connecting VCR/DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Configuring VCR/DVD Player Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Playing a Videotape or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Recording a Call to Videotape or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
Connecting Computers to Polycom HDX Systems . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
Configuring Content Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
Sending Analog and Digital Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
Configuring Content Display with People+Content IP . . . . . . . . . . . . . . . . . . . . . . 5–5
Configuring People on Content™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
Setting Up the Room for People on Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
Enabling and Calibrating People on Content on the System . . . . . . . . . . . . . . 5–7
Manually Setting White Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
Configuring UC Board™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
Using the Polycom VisualBoard™ Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9
Supported Polycom HDX Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10
Supported VisualBoard Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10
Configuring Closed Captioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
Via a Dial-Up Connection to the System’s RS-232 Serial Port . . . . . . . . . . . . 5–12
viii Polycom, Inc.
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Via the System’s Serial RS-232 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13
Via the Polycom HDX Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–14
6 Calling and Answering
Configuring Call Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1
Setting the Call Answering Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
Configuring Multipoint Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3
Entering a Multipoint Option Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3
Configuring the Conference on Demand Feature . . . . . . . . . . . . . . . . . . . . . . . 6–4
Including Multiple Sites in a Cascaded Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4
Configuring Directory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6
Creating a Localized System Name with the Polycom HDX Web Interface . 6–7
Managing Directories with the Polycom HDX Web Interface . . . . . . . . . . . . . 6–8
Using Multitiered Directory Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9
Enabling MTD on a Provisioned HDX System . . . . . . . . . . . . . . . . . . . . . 6–9
Enabling MTD on a Non-Provisioned HDX System . . . . . . . . . . . . . . . . 6–10
Configuring the Global Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11
Directory Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–16
Global Directory Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–17
Favorites Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–17
Polycom Conferencing for Microsoft Outlook . . . . . . . . . . . . . . . . . . . . . . . . . 6–18
Contents
7 System Location, Appearance, and Tones
Configuring Regional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1
Configuring Polycom HDX Regional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1
Configuring Polycom Touch Control Regional Settings . . . . . . . . . . . . . . . . . . 7–2
Customizing the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3
Displaying Speed Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6
Adding Marquee Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6
Customizing Camera Names and Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7
Screen Savers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8
Adding Screen Saver Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8
Adding a Screen Saver Logo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8
8Security
Screens that Require a Password for Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2
Using Security Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2
Configuring Security Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3
Managing System Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5
External Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5
Login and Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–7
Local Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–8
Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–9
Configuring Admin ID and Password for the Polycom Touch Control . . . . 8–11
Managing User Access to Settings and Features . . . . . . . . . . . . . . . . . . . . . . . 8–12
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Local Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–14
Setting Account and Port Lockouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–15
Enabling a Whitelist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–19
Enabling AES Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–20
List of Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–21
Managing Certificates and Revocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–22
Security Banners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–31
Setting up Log Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–33
Setting up Polycom HDX Log Management . . . . . . . . . . . . . . . . . . . . . . . . . . 8–33
Managing Polycom Touch Control Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–35
Configuring a Meeting Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–35
Detecting Intrusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–13
Password Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–14
Account Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–15
Port Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–17
Configuring Encryption Settings for Integration with
Microsoft Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–21
Generating Certificate Signing Requests (CSRs) . . . . . . . . . . . . . . . . . . . 8–23
Installing Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–25
Configuring Certificate Validation Settings . . . . . . . . . . . . . . . . . . . . . . . 8–26
Configuring Certificate Revocation Settings . . . . . . . . . . . . . . . . . . . . . . 8–26
Certificates and Security Profiles within a Provisioned System . . . . . . 8–29
Deleting Certificates and CRLs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–31
RealPresence Server Address Configuration in PKI-enabled
Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–31
9 Managing the System Remotely
Using the Polycom HDX Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1
Accessing the Polycom HDX Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1
Monitoring a Room or Call with the Polycom HDX Web Interface . . . . . . . . 9–2
Managing System Profiles with the Polycom HDX Web Interface . . . . . . . . . 9–3
Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4
Configuring Global Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4
Viewing the Management Servers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4
Requiring an Account Number for Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–5
Adding Information for the Global Management System
Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–5
Requesting Technical Support from the Global Management
System Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–6
Setting Up SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–6
Downloading MIBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–7
Configuring for SNMP Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–7
Using a Provisioning Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–8
Enabling or Disabling the Provisioning Service . . . . . . . . . . . . . . . . . . . . . 9–9
Provisioning Service Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–10
Keeping your Software Current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–11
x Polycom, Inc.
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10 Control Devices
Configuring Remote Control Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1
Configuring the Remote Control Channel ID . . . . . . . . . . . . . . . . . . . . . . . . . . 10–3
Configuring the Remote to Control a Recording Device . . . . . . . . . . . . . . . . 10–3
Connecting Control and Accessibility Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . 10–4
Connecting Non-Polycom Touch-Panel Controls . . . . . . . . . . . . . . . . . . . . . . 10–4
Connecting IR Sensors to Polycom HDX Systems . . . . . . . . . . . . . . . . . . . . . . 10–4
Configuring RS-232 Serial Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–5
Setting Up the Polycom Touch Control Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–6
Pairing and Unpairing a Polycom Touch Control Device
and a Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–8
Managing the Polycom Touch Control Remotely . . . . . . . . . . . . . . . . . . . . . 10–10
Using SmartPairing™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–11
Enabling SmartPairing Within Security Setting Guidelines . . . . . . . . . . . . . 10–11
Using Telnet to Enable SmartPairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–12
Additional Notes on SmartPairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–13
Contents
Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–9
Unpairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–10
Download Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–10
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–10
Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–10
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–11
Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–11
View Touch Control Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–11
Screen Savers and Sleep Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–13
Maximum Number of Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–13
More than One SmartPairing Signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–14
Automatic Versus Manual Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–14
11 Statistics and Diagnostics
Diagnostics Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1
System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–2
Server Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–3
Call Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–3
Call Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–3
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–5
Video (Monitors) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–6
Video Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–6
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–7
Reset or Restart System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–8
Send a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–8
System Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–8
Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–8
Recent Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–9
Call Detail Report (CDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–9
Information in the CDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–10
Call Detail Report Archives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–13
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System Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–13
Downloading System Logs from the Polycom HDX Web Interface . . . . . . 11–13
System Log Settings in the Polycom HDX Web Interface . . . . . . . . . . . . . . 11–14
Downloading EagleEye Director Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–15
12 Troubleshooting
Placing a Test Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–1
Enabling Diagnostic Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–2
Using the Restore Button on the Polycom HDX System . . . . . . . . . . . . . . . . . . . . . 12–2
Restoring Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–4
Performing a Factory Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–4
Deleting Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–5
Performing a Factory Restore on the Polycom Touch Control . . . . . . . . . . . . . . . 12–6
Performing a Factory Restore on the Polycom EagleEye Director . . . . . . . . . . . . 12–6
Changing the Video Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–7
How to Contact Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–8
Polycom Solution Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–8
A System Back Panel Views
Video Inputs and Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1
Polycom HDX 9006 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1
Polycom HDX 9004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2
Polycom HDX 9001 and Polycom HDX 9002 . . . . . . . . . . . . . . . . . . . . . . . . . . A–2
Polycom HDX 8000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3
Polycom HDX 7000 Series System (Hardware Versions A, B, C) . . . . . . . . . A–3
Polycom HDX 7000 System with Hardware Version D . . . . . . . . . . . . . . . . . A–4
Polycom HDX 6000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4
Polycom HDX 4000 and Polycom HDX 4000 HD Systems . . . . . . . . . . . . . . . A–5
Polycom HDX 4500 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–5
Audio Inputs and Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6
Polycom HDX 9006 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6
Polycom HDX 9004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6
Polycom HDX 9001 and Polycom HDX 9002 . . . . . . . . . . . . . . . . . . . . . . . . . . A–7
Polycom HDX 8000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–7
Polycom HDX 7000 Series System (Hardware Versions A, B, C) . . . . . . . . . A–8
Polycom HDX 7000 System with Hardware Version D . . . . . . . . . . . . . . . . . A–8
Polycom HDX 6000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–9
Polycom HDX 4000 and Polycom HDX 4000 HD Systems . . . . . . . . . . . . . . . A–9
Polycom HDX 4500 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–10
Network/Power/Control Inputs and Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . A–10
Polycom HDX 9006 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–10
Polycom HDX 9004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–11
Polycom HDX 9001 and Polycom HDX 9002 . . . . . . . . . . . . . . . . . . . . . . . . . A–11
Polycom HDX 8000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–12
Polycom HDX 7000 Series System (Hardware Versions A, B, C) . . . . . . . . A–12
xii Polycom, Inc.
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Polycom HDX 7000 System with Hardware Version D . . . . . . . . . . . . . . . . A–13
Polycom HDX 6000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–13
Polycom HDX 4000 and Polycom HDX 4000 HD Systems . . . . . . . . . . . . . . A–14
Polycom HDX 4500 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–14
BPort Usage
C Call Speeds and Resolutions
Point-to-Point Dialing Speeds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–1
Multipoint Dialing Speeds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–1
Call Speeds and Resolutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–4
SD Systems (NTSC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–4
HD 720p Systems (NTSC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–5
HD 1080p Systems (NTSC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–6
H.264 High Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–7
High Profile on Polycom HDX 6000 HD . . . . . . . . . . . . . . . . . . . . . . . . . . C–7
High Profile on Polycom HDX 4000 HD, Polycom HDX 4500,
Polycom HDX 7000 HD, Polycom HDX 8000 HD, and
Polycom HDX 9006 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–8
Maximum Resolution (720p) on Polycom HDX 7000 Systems . . . . . . . . . . . C–9
Maximum Resolution (1080p) on Polycom HDX 6000 Systems . . . . . . . . . C–10
Resolution and Frame Rates for Content Video . . . . . . . . . . . . . . . . . . . . . . . . . . . C–10
Polycom HDX 9006, Polycom HDX 8000 HD with Hardware Version B,
Polycom HDX 7000 with Hardware Version C or D, Polycom HDX 4500,
Polycom HDX 4000 with Hardware Version C Systems . . . . . . . . . . . . . . . C–11
Polycom HDX 9004, Polycom HDX 9002, and
Polycom HDX 9001 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–11
Polycom HDX 6000 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–12
Contents
D Codes for Remote Control Recording Device Buttons
DVD Player Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–1
DVD Recorder Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–2
VCR Device Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–3
PVR Device Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–5
E Security Profile Tables
Using the Maximum or High Security Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E–1
Using the Medium Security Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E–7
Using the Low Security Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E–12
Using the Minimum Security Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E–17
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index–1
Polycom, Inc. xiii
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Administrator’s Guide for Polycom HDX Systems
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Introducing the Polycom HDX
Systems
Your Polycom HDX video conferencing system is a state-of-the-art visual
collaboration tool. With crisp, clean video and crystal-clear sound, Polycom
HDX systems provide natural video conferencing interaction through the
most advanced video communications technology.
1
Polycom HDX Systems
For technical specifications and detailed descriptions of features available for
Polycom HDX models, please refer to the product literature available at
support.polycom.com.
Polycom HDX 9000 Series Systems
The Polycom HDX 9000 series provides high-definition (HD) voice, video, and
content for medium to large conference rooms. The Polycom HDX 9000 series
provides integrator-class connectors and supports multiple video and audio
sources. These solutions allow integrators to create specialized and unique,
real-time video environments for their customers. The Polycom HDX 9000
series includes several models: Polycom HDX 9006, Polycom HDX 9004,
Polycom HDX 9002, and Polycom HDX 9001.
The Polycom HDX 9006 systems can send and receive wide-screen,
high-definition (HD) video in point-to-point and multipoint calls in 1080p
video.
The Polycom HDX 9004 and Polycom HDX 9002 systems can send and receive
wide-screen, high-definition (HD) video in point-to-point and multipoint
calls. The Polycom HDX 9001 sends and receives up to standard-definition
(SD) video.
Polycom, Inc. 1–1
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Polycom HDX 8000 Series Systems
The Polycom HDX 8000 series provides high-definition (HD) voice, video, and
content for medium to large conference rooms. These systems incorporate
leading-edge design with performance, flexibility, and capabilities, making
them the optimal solution for meeting spaces in any organization. The
Polycom HDX 8000 series systems can send and receive wide-screen,
HD 720p video in point-to-point and multipoint calls. Polycom HDX 8000
series systems with the 1080p Resolution option installed can send and receive
full HD (1080p) video.
The Polycom HDX 8000 series systems ship with a Polycom EagleEye™
camera, Polycom HDX microphones, and a Polycom HDX remote control.
Bundles including displays and furniture are also available.
Polycom HDX 7000 Series Systems
The Polycom HDX 7000 series provides voice, video, and content for small to
medium conference rooms. These systems incorporate leading-edge design
with performance, flexibility, and capabilities, making them the optimal
solution for meeting spaces in any organization.
The Polycom HDX 7000 series has two models: the Polycom HDX 7000 system
and the Polycom HDX 7000 HD system. The Polycom HDX 7000 system is an
SD system that sends and receives video in SD resolutions. The Polycom HDX
7000 HD system is an HD system that sends and receives HD video. Both
models include a Polycom EagleEye HD camera, Polycom HDX microphone,
and a Polycom HDX remote control. Polycom HDX 7000 series systems with
the 1080p Resolution option installed can send and receive full HD (1080p)
video. Polycom HDX 7000 HD systems with Hardware Version D, which
started shipping as of Polycom HDX software version 3.1.2, do not include the
audio and video output ports labeled on the back panel as VCR.
Bundles including displays and furniture are also available.
Polycom HDX 6000 Series Systems
The Polycom HDX 6000 series provides voice, video, and content for small to
medium conference rooms. These systems incorporate leading-edge design
with performance, flexibility, and capabilities, making them the optimal
solution for meeting spaces in any organization.
The Polycom HDX 6000 HD system is an HD system that sends and receives
HD video. Polycom HDX 6000 series systems with the 1080p Resolution
option installed can send and receive full HD (1080p) video.
The Polycom HDX 6000 series systems ship with a Polycom EagleEye camera,
a Polycom HDX microphone, and a Polycom HDX remote control. Bundles
including displays and furniture are also available.
1–2 Polycom, Inc.
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Polycom HDX 4000 Series Systems
The Polycom HDX 4000 series provides the ultimate in desktop video
conferencing, designed to allow today’s professionals to be more productive
and effective right from their office. With LCD screens, powerful stereo
speakers, and sleek design, these systems are much more than
communications devices; they are also fully functional monitors for your PC
or Macintosh. The Polycom HDX 4000 series has three models: the Polycom
HDX 4000 system, the Polycom HDX 4000 HD system, and the Polycom HDX
4500 system.
The Polycom HDX 4000 system is an SD system that sends and receives video
in 4CIF/4SIF resolutions. The Polycom HDX 4000 HD system with Hardware
Version C is an HD system that sends and receives H.264 High Profile video.
The system can receive 720p and 1080p people video.
Built into the Polycom HDX 4000 and Polycom HDX 4000 HD systems are a
Pan Tilt Zoom (PTZ) camera, four speakers, and dual microphones.
The Polycom HDX 4500 system is the latest executive desktop video
conferencing system in the Polycom HDX 4000 series. The system has a 24”
screen, powerful stereo speakers, and sleek design and can send and receive
up to 1080p, HD video. You can attach a second monitor to the Polycom HDX
4500 system.
Introducing the Polycom HDX Systems
Built into the Polycom HDX 4500 system are a Pan Tilt Zoom (PTZ) camera,
two speakers, and dual microphones.
To find out which hardware version you have, go to System > System
Information.
The Polycom HDX 4500 system is the only Polycom HDX 4000 series system that
supports the Polycom Touch Control. When a Polycom Touch Control is paired with
the Polycom HDX 4500 system, the keypad and remote control are disabled.
Setting Up Your System Hardware
This manual provides information to supplement the setup sheets provided
with your system and its optional components. A printed copy of the system
setup sheet is provided with each Polycom HDX system. PDF versions of the
system setup sheets are available at support.polycom.com.
Polycom, Inc. 1–3
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Administrator’s Guide for Polycom HDX Systems
1
2
Positioning the System
Positioning the Polycom HDX 9000 Series Systems
Polycom HDX 9000 series systems are designed to be placed on a tabletop or
in an equipment rack.
To position the system:
1 Install the mounting brackets on the system if you need to mount it in an
equipment rack, or install the self-adhesive feet if you will place the
system on a table or shelf.
2 Place the system in the desired location. Position the system so that the
camera does not face toward a window or other source of bright light.
Leave enough space to connect the cables easily. Place the camera and
display together so that people at your site face the camera when they are
looking at the display.
Positioning the Polycom HDX 8000 Series, Polycom HDX 7000 Series, or
Polycom HDX 6000 Series Systems
Polycom HDX 8000 series, Polycom HDX 7000 series, and Polycom HDX 6000
series systems can be set up in multiple ways. When used with furniture such
as a pedestal or wall mount, the system fits into a bracket on the back of the
display. The system can also be placed in a cart or on a table.
1–4 Polycom, Inc.
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Introducing the Polycom HDX Systems
To position the system:
>> Position the system so that the camera does not face toward a window or
other source of bright light. Leave enough space to connect the cables
easily. Place the camera and display together so that people at your site
face the camera when they are looking at the display.
If you need to position the system horizontally, remove the stand and install
the self-adhesive feet.
Caution. Risk of Electric Shock. To reduce the risk of personal injury or damage to
the equipment, do not use screws longer than those supplied (M4x16, 8.00 mm
maximum head diameter) to reconnect the stand to the system.
Positioning the Polycom HDX 4000 Series Systems
The Polycom HDX 4000 series systems are personal video conferencing
systems for the desktop.
The Polycom HDX 4500 system is an all-in-one device with the monitor and
system combined. Position the system so that the camera does not face toward
a window or other source of bright light.
To position the Polycom HDX 4000 or HDX 4000 HD system:
1 Place the monitor on the desktop, leaving enough space to connect the
cables easily. Position the system so that the camera does not face toward
a window or other source of bright light.
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Administrator’s Guide for Polycom HDX Systems
Polycom HDX 4000,
Polycom HDX 4000 HD
systems
Polycom HDX 4500 system
Caution. Risk of Electric Shock. To reduce the risk of personal injury or damage to
the equipment, use the outlet on the back of the Polycom HDX 4500 only to plug
the display into the system.
2 Place the Polycom HDX 4000 or Polycom HDX 4000 HD system either
under the desk, or on the desk next to the display. The cables that connect
the display to the system can be hidden in the monitor stand, providing
clean cable management.
Positioning the Polycom Touch Control Device
If you need to position one of the Polycom HDX 4000 systems horizontally,
remove the stand and install the self-adhesive feet.
Caution. Risk of Electric Shock. To reduce the risk of personal injury or damage to
the equipment, do not use screws longer than those supplied (M4x16, 8.00 mm
maximum head diameter) to reconnect the stand to the system.
Polycom HDX 9000 series, Polycom HDX 8000 series, Polycom HDX 7000
series, Polycom HDX 6000 series, and the Polycom HDX 4500 systems can be
controlled by the Polycom Touch Control.
Ensure that the Touch Control is conveniently located for use during a
meeting.
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≥12 in. (0.3 m)
≥12 in. (0.3 m)
≥12 in. (0.3 m)
5.5 - 7 ft. (1.7 - 2.1 m)
>12 in. (0.3 m)
When the Polycom Touch Control is not paired with a Polycom HDX system,
the device can be used as a virtual remote control. To use the Polycom Touch
Control as a virtual remote control, ensure that the infrared (IR) transmitter on
the front of the device is facing the Polycom HDX system you want to control.
When the Polycom Touch Control is paired with a Polycom HDX system, the
HDX system’s IR remote control is inoperable.
Positioning the Polycom EagleEye Director
The Polycom EagleEye Director is a new HD automatic camera positioning
system that works with Polycom HDX 9000 series, Polycom HDX 8000 series,
Polycom HDX 7000 series, and Polycom HDX 6000 series systems. Refer to
Polycom EagleEye Director on page 3-17 for more information about the
device.
Follow these guidelines when you use the Polycom EagleEye Director with
your HDX system:
• Avoid setting the Polycom EagleEye Director in the corner of a room. The
Polycom EagleEye Director should be at least 12 inches away from all of
the walls.
Introducing the Polycom HDX Systems
• Make sure the Polycom EagleEye Director is on a level surface or
mounting bracket.
• To ensure the best view from the Polycom EagleEye Director
voice-tracking feature, follow these suggestions:
— Set the Polycom EagleEye Director on top of a monitor. Ideally, place
the device between 5.5 and 7 feet from the ground.
Polycom, Inc. 1–7
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Administrator’s Guide for Polycom HDX Systems
+9º
-30º
<22 ft. (6.7 m)
<22 ft. (6.7 m)
3 ft. (0.9 m)
3 ft. (0.9 m)
— Keep in mind that the camera view is 9 degrees above the line of sight
— Ensure that people are sitting within the viewing range of between 3
and up to 30 degrees below the line of sight.
and 22 feet from the device.
Powering On and Off
Connect power and power on the HDX system after you have connected all of
the equipment that you will use with it. Make sure that the system is powered
off before you connect devices to it.
Caution. In order to avoid corrupting the file system, always power off a Polycom
HDX system using the power button on the system or the remote control, if the
remote control is configured to allow the system to be powered off. After turning the
power off in this way , wait at least 15 seconds before you unplug the system from its
power source. This helps ensure that the system powers off correctly.
1–8 Polycom, Inc.
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The Power button affects any HDX system within the range of the remote
control, regardless of the Channel ID setting.
For instructions on how to power on and off the Polycom Touch Control, refer
to Powering On the Polycom Touch Control Device on page 1-15.
Power-On Self Test (POST)
After the splash screen is displayed, the HDX system automatically performs
system health checks every time the system starts. As each check begins, a
message appears on Monitor 1.
If a test fails, press Hangup on the remote control to continue the startup
process. However, even if the system appears to start up, Polycom
recommends that you contact Technical Support before using your HDX
system if any system tests fail.
Introducing the Polycom HDX Systems
Powering On the Polycom HDX 9000 Series Systems
To power on the Polycom HDX 9000 series, do one of the following:
• Press the power button on the remote control.
• Press the power switch on the front of the system.
The Polycom splash screen is displayed within about 10 seconds.
To power off the Polycom HDX 9000 series, do one of the following:
• Press and hold the power button on the remote control for 2 seconds.
• Press and hold the power switch on the front of the system for 2 seconds.
After turning the power off in this way, wait at least 15 seconds before you
unplug the system from its power source.
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Administrator’s Guide for Polycom HDX Systems
Polycom HDX 9000 Series Indicator Light
The following figure shows the location of the power switch and indicator
light.
The indicator light on the front of the Polycom HDX 9000 series system
provides this information:
Indicator Light System Status
Off System is powered off.
Steady green light System is initializing.
System is awake.
Blinking green light System received an IR (infrared) signal.
Steady amber light System is asleep.
Alternating green and amber lights System is in software update mode.
System is in factory restore mode.
Powering On the Polycom HDX 8000 Series, Polycom HDX 7000 Series, or
Polycom HDX 6000 Series Systems
To power on the Polycom HDX 8000 series, Polycom HDX 7000 series, or
Polycom HDX 6000 series system, do one of the following:
• Press the power button on the remote control.
• Press the power switch on the front of the system.
The Polycom splash screen is displayed within about 10 seconds.
1–10 Polycom, Inc.
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Introducing the Polycom HDX Systems
To power off the Polycom HDX 8000 series, Polycom HDX 7000 series, or
Polycom HDX 6000 series system, do one of the following:
• Press and hold the power button on the remote control for 2 seconds.
• Press and hold the power switch on the front of the system for 2 seconds.
After turning the power off in this way, wait until the power light stops
flashing, which might take several seconds, before you unplug the system
from its power source.
Polycom HDX 8000 Series, Polycom HDX 7000 Series, and
Polycom HDX 6000 Series Indicator Light
The indicator light on the front of the Polycom HDX 8000 series, Polycom HDX
7000 series, and Polycom HDX 6000 series systems provides this information:
Indicator Light System Status
Off System is without power.
Steady blue light System is initializing.
Blinking blue light System received an IR (infrared) signal.
Steady amber light System is asleep.
Alternating blue and amber lights System is in software update mode.
Powering On the Polycom HDX 4000 Systems
To power on a Polycom HDX 4000 system, do one of the following:
• Press the power button on the front of the system.
• Press the power button on the side of the monitor.
The Polycom splash screen is displayed within about 10 seconds.
To power off a Polycom HDX 4000 system monitor:
>> Press the power button on the side of the monitor.
The monitor enters standby mode. The system stays powered on.
System is awake.
System is in factory restore mode.
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Monitor Power
System
Monitor Camera
To power off a Polycom HDX 4000 system, do one of the following:
• Press and hold the power button on the side of the monitor.
The monitor and the system power off.
• Press and hold the power button on the front of the system.
The monitor and the system power off.
After turning the power off in this way, wait at least 15 seconds before you
unplug the system from its power source.
Polycom HDX 4000 Systems Indicator Lights
The following figure shows the location of the power switches and indicator
lights.
1–12 Polycom, Inc.
The indicator light on the front of the Polycom HDX 4000 systems provides
this information:
Indicator Light (System) Status
Off System is without power.
Steady blue light System is initializing.
System is awake.
Blinking blue light System received an IR (infrared) signal.
Steady amber light System is asleep.
Alternating blue and amber lights System is in software update mode.
System is in factory restore mode.
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Introducing the Polycom HDX Systems
The indicator light on the side of the Polycom HDX 4000 systems provides this
information:
Indicator Light (Monitor Power) Status
Off Monitor is powered off.
Steady blue light Monitor is powered on.
Steady amber light Monitor is in standby mode.
Rapidly blinking light Monitor is not connected correctly to the
system. Verify that the monitor is connected
correctly according to the setup sheet you
received with the system.
The indicator light next to the built-in camera in the Polycom HDX 4000
systems provides this information:
Indicator Light (Monitor Camera) Status
Off System is not in a call.
Steady green light System is in a call.
Blinking green light System is in a call with the privacy shutter
closed.
Powering the Polycom HDX 4500 System On and Off
To power on the Polycom HDX 4500 system:
>> Press the power button on the side of the monitor.
The Polycom splash screen is displayed within about 10 seconds.
To power off the Polycom HDX 4500 system:
>> Press and hold the power button on the side of the monitor.
The monitor and the system power off.
To power off the Polycom HDX 4500 system monitor:
>> Press the power button on the side of the monitor.
The monitor enters standby mode. The system stays powered on.
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Administrator’s Guide for Polycom HDX Systems
Privacy Shutter
Camera
Power
Polycom HDX 4500 System Indicator Lights
The following figure shows the location of the power switch and indicator
lights.
The Polycom HDX 4500 system does not have a separate light for the system.
The light on the right side of the monitor indicates power for the monitor and
the system.
This indicator light provides the following information:
Indicator Light (System) Status
Off System is without power.
Steady blue light System is initializing.
System is awake.
Blinking blue light System is receiving an IR signal.
Steady amber light System is asleep.
Alternating blue and amber lights System is in software update mode.
System is in factory restore mode.
Rapidly blinking amber light System is shutting down.
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The indicator light next to the built-in camera in the Polycom HDX 4500
system provides this information:
Indicator Light (Monitor Camera) Status
Off System is not in a call.
Steady green light System is in a call.
Blinking green light System is in a call with the privacy shutter
Powering On the Polycom Touch Control Device
To power on the Polycom Touch Control:
1 Connect the Ethernet cable to the underside of the Polycom Touch
Control.
Introducing the Polycom HDX Systems
closed.
2 Plug the Ethernet cable into the wall outlet.
— If your room provides Power Over Ethernet, you can connect the
Ethernet cable directly to a LAN outlet.
— If your room does not provide Power Over Ethernet, you must
connect the Ethernet cable to the optional power supply adapter. Then
connect the power supply adapter to a LAN outlet and power outlet.
The power supply adapter is sold separately.
The Polycom Touch Control powers on and displays the language
selection screen.
To power off the Polycom Touch Control:
1 From the Touch Control Home screen, touch User Settings.
2 Scroll to the Power section.
3 Select Touch Control Power.
4 In the menu that appears, select Power Off the Touch Control. If you
choose to power off the Polycom Touch Control, you must disconnect
and reconnect the LAN cable to power it on again.
To wake u p the Pol y com Touch Control :
The touch control goes to sleep after 2 minutes of inactivity. Touch the screen
to wake it up.
Polycom, Inc. 1–15
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