Polycom HDX 4000 Series, HDX 7000 Series, HDX Series, HDX 9000 Series, HDX 8000 Series Administrator's Manual

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Polycom Document Title 1

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3.1.3 | February 2014 | 3725-23977-019/A

Administrator’s Guide

Polycom® HDX® Systems

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Trademark Information

POLYCOM® and the names and marks associated with Polycom's products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common law marks in the United States and various other countries.

All other trademarks are the property of their respective owners.

Patent Information

The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Polycom, Inc. 6001 America Center Drive San Jose CA 95002 USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

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About This Guide

The Administrator’s Guide for Polycom HDX Systems is for administrators who need to configure, customize, manage, and troubleshoot Polycom systems. The guide covers the following HDX systems:

• Polycom HDX 9000 series

• Polycom HDX 8000 series

• Polycom HDX 7000 series

• Polycom HDX 6000 series

• Polycom HDX 4000 series

Please read the Polycom HDX system documentation before you install or operate the system. The following related documents for Polycom HDX systems are available from support.polycom.com:

• Installing Software and Options for Polycom HDX Systems and Accessories,

which describes how to install Polycom HDX systems and accessories

• User’s Guide for Polycom HDX Room Systems, User’s Guide for Polycom HDX

Desktop Systems, and User’s Guide for Polycom HDX Systems and the Polycom Touch Control, which describe how to perform video conferencing tasks

• Setup Sheets for your optional hardware

• Release Notes

• Integrator’s Reference Manual for Polycom HDX Systems, which provides

cable information and API command descriptions

HDX®

• Regulatory Notices, which describes safety and legal considerations for

using Polycom HDX systems

For support or service, please contact your Polycom distributor or go to Polycom Support at support.polycom.com.

Polycom recommends that you record the serial number and option key of your Polycom HDX system here for future reference. The serial number for the system is printed on the unit.

System Serial Number: ____________________________________________

Option Key: ____________________________________________________

Polycom, Inc. iii

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Administrator’s Guide for Polycom HDX Systems

iv Polycom, Inc.

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Contents

1 Introducing the Polycom HDX Systems

Polycom HDX Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

Polycom HDX 9000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

Polycom HDX 8000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Polycom HDX 7000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Polycom HDX 6000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Polycom HDX 4000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3

Setting Up Your System Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3

Positioning the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

Positioning the Polycom HDX 9000 Series Systems . . . . . . . . . . . . . . . . . . . . . 1–4

Positioning the Polycom HDX 8000 Series, Polycom HDX 7000 Series, or

Polycom HDX 6000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

Positioning the Polycom HDX 4000 Series Systems . . . . . . . . . . . . . . . . . . . . . 1–5

Positioning the Polycom Touch Control Device . . . . . . . . . . . . . . . . . . . . . . . . 1–6

Positioning the Polycom EagleEye Director . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7

Powering On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8

Power-On Self Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–9

Powering On the Polycom HDX 9000 Series Systems . . . . . . . . . . . . . . . . . . . . 1–9

Polycom HDX 9000 Series Indicator Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10

Powering On the Polycom HDX 8000 Series, Polycom HDX 7000 Series, or

Polycom HDX 6000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10

Polycom HDX 8000 Series, Polycom HDX 7000 Series, and

Polycom HDX 6000 Series Indicator Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–11

Powering On the Polycom HDX 4000 Systems . . . . . . . . . . . . . . . . . . . . . . . . 1–11

Polycom HDX 4000 Systems Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . 1–12

Powering the Polycom HDX 4500 System On and Off . . . . . . . . . . . . . . . . . . 1–13

Polycom HDX 4500 System Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . 1–14

Powering On the Polycom Touch Control Device . . . . . . . . . . . . . . . . . . . . . . 1–15

Polycom Touch Control Indicator Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–16

Polycom EagleEye Director Indicator Light . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–16

Configuring the Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–16

Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–16

Admin Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–17

2Networks

Getting the Network Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Connecting to the LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Polycom, Inc. v

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Administrator’s Guide for Polycom HDX Systems

LAN Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Configuring LAN Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Configuring IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Specifying SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15

Specifying Quality of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20

Configuring the System for Use with a Firewall or NAT . . . . . . . . . . . . . . . . 2–22

Connecting Polycom HDX Systems to ISDN or Other Networks . . . . . . . . . . . . . 2–26

Quad BRI Network Interface Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–28

PRI Network Interface Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–28

Serial V.35/RS-449/RS-530 Network Interface Status Lights . . . . . . . . . . . . 2–29

Configuring ISDN and Other Network Interface Settings . . . . . . . . . . . . . . . . . . . 2–29

Configuring the BRI Network Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–29

Configuring the PRI Network Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–31

Configuring the Serial V.35/RS-449/RS-530 Network Interface . . . . . . . . . . 2–33

Connecting to an Analog Phone Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–35

Configuring Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–36

Configuring Call Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–37

Configuring Dialing Order Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–41

Configuring Polycom HDX System LAN Properties . . . . . . . . . . . . . . . . 2–3

Configuring the Polycom Touch Control LAN Properties . . . . . . . . . . . . 2–7

Specifying H.323 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Configuring the System to Use a Gatekeeper . . . . . . . . . . . . . . . . . . . . . . . 2–9

IPv6 Gatekeeper Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11

Configuring Integration with Avaya Networks . . . . . . . . . . . . . . . . . . . . 2–12

Configuring the System to Use a Gateway . . . . . . . . . . . . . . . . . . . . . . . . 2–14

Configuring SIP Settings for Integration with Microsoft Office

Communications Server 2007 R2 and Microsoft Lync Server 2010 . . . . 2–18

Configuring SIP Settings for Integration with the Telepresence

Interoperability Protocol (TIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19

RTV and Lync-Hosted Conference Support . . . . . . . . . . . . . . . . . . . . . . . 2–20

Polycom Video Error Concealment and Dynamic Bandwidth . . . . . . . 2–20

Quality of Service Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21

Firewall Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–22

H.460 Firewall/NAT Traversal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24

Basic Firewall/NAT Traversal Connectivity . . . . . . . . . . . . . . . . . . . . . . 2–25

3 Monitors and Cameras

Connecting Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Connecting Monitors to Polycom HDX 9000 Series Systems . . . . . . . . . . . . . . 3–1

Connecting Monitors to Polycom HDX 8000 Series or

Polycom HDX 7000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Connecting a Monitor to Polycom HDX 6000 Series Systems . . . . . . . . . . . . . 3–2

Connecting a Monitor to a Polycom HDX 4500 System . . . . . . . . . . . . . . . . . . 3–3

Using a Polycom HDX 4000 Series System Monitor with a Computer . . . . . 3–3

Configuring Monitor Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

Using Dual Monitor Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10

Examples of Dual Monitor Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

Using Dual Monitor Emulation in a Call . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

Configuring Multipoint Viewing Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12

vi Polycom, Inc.

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Contents

Adjusting the Monitor’s Color Balance, Sharpness, and Brightness . . . . . . . 3–13

Preventing Monitor Burn-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14

Connecting Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15

Polycom EagleEye HD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15

Polycom EagleEye 1080 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

Polycom EagleEye View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

Polycom EagleEye II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

Polycom EagleEye III . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17

Polycom EagleEye Director . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17

Connecting Cameras to Polycom HDX Systems . . . . . . . . . . . . . . . . . . . . . . . 3–18

Polycom HDX 9000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

Polycom HDX 8000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21

Polycom HDX 7000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–22

Polycom HDX 6000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–23

Polycom HDX 4000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24

Polycom HDX 4500 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24

Configuring Camera Settings and Video Quality Options . . . . . . . . . . . . . . . . . . . 3–25

Configuring the Polycom EagleEye Director . . . . . . . . . . . . . . . . . . . . . . . . . . 3–31

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–31

Calibrating the Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–32

Adjusting the Room View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–33

Starting and Stopping Camera Tracking with EagleEye Director . . . . . 3–33

Setting the Tracking Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–34

Configuring Advanced Camera Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–35

Configuring Camera Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–36

Setting and Using Presets with the Remote Control or Keypad . . . . . . 3–37

Setting and Using Presets with the Polycom Touch Control . . . . . . . . . 3–37

Experiencing High-Definition Video Conferencing . . . . . . . . . . . . . . . . . . . . . . . . 3–38

Sending Video in High Definition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–39

Receiving and Displaying Video in High Definition . . . . . . . . . . . . . . . . . . . . 3–39

HD and SD Multipoint Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–40

4 Microphones and Speakers

Connecting Audio Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Connecting Audio Input to Polycom HDX 9000 Series Systems . . . . . . . . . . . 4–1

Connecting Audio Input to Polycom HDX 8000 Series Systems . . . . . . . . . . . 4–2

Connecting Audio Input to Polycom HDX 7000 Series Systems . . . . . . . . . . . 4–2

Connecting Audio Input to Polycom HDX 6000 Series Systems . . . . . . . . . . . 4–2

Connecting Audio Input to Polycom HDX 4000 Series Systems . . . . . . . . . . . 4–3

Connecting Devices to the Polycom HDX Microphone Input . . . . . . . . . . . . . 4–3

Connecting Polycom HDX Table or Ceiling Microphones . . . . . . . . . . . . 4–3

Using the Polycom EagleEye View Microphones . . . . . . . . . . . . . . . . . . . 4–3

Connecting a Polycom SoundStation IP 7000 Phone . . . . . . . . . . . . . . . . . 4–4

Connecting Devices to the Polycom HDX 9000 Series

Microphone Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

Connecting Devices to the Polycom HDX 8000 Series

Microphone Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Connecting Devices to the Polycom HDX 7000 Series

Microphone Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

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Administrator’s Guide for Polycom HDX Systems

Placing Polycom Microphones to Send Stereo from Your Site . . . . . . . . . . . . 4–8

Polycom Microphone Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9

Connecting Non-Polycom Microphones or a Mixer to a

Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9

Connecting Audio Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10

Connecting Speakers to Polycom HDX 9000 Series Systems . . . . . . . . . . . . . 4–11

Connecting Speakers to Polycom HDX 8000 Series Systems or

Polycom HDX 7000 HD Systems with Hardware Versions A, B, or C . . . . . 4–11

Connecting Speakers to Polycom HDX 7000 HD Systems with

Hardware Version D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11

Connecting Speakers to Polycom HDX 6000 Series Systems . . . . . . . . . . . . . 4–12

Connecting Speakers to Polycom HDX 4500 Systems . . . . . . . . . . . . . . . . . . . 4–12

Connecting Speakers or Headphones to Polycom HDX 4000 Series

Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12

Placing Speakers to Play Stereo from Far Sites . . . . . . . . . . . . . . . . . . . . . . . . . 4–12

Setting the Speaker Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13

Configuring Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14

General Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14

StereoSurround Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–18

Audio Meters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–19

Testing StereoSurround . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–20

Polycom HDX System Settings for a Polycom Vortex Mixer . . . . . . . . . . . . . 4–21

Settings for Non-Polycom Microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–21

Connecting Devices to the Polycom HDX 6000 Series

Microphone Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

Connecting Devices to the Polycom HDX 4000 Series

Microphone Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

5 Content and Closed Captions

Connecting VCR/DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Configuring VCR/DVD Player Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Playing a Videotape or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Recording a Call to Videotape or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Connecting Computers to Polycom HDX Systems . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

Configuring Content Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

Sending Analog and Digital Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

Configuring Content Display with People+Content IP . . . . . . . . . . . . . . . . . . . . . . 5–5

Configuring People on Content™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

Setting Up the Room for People on Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

Enabling and Calibrating People on Content on the System . . . . . . . . . . . . . . 5–7

Manually Setting White Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

Configuring UC Board™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

Using the Polycom VisualBoard™ Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9

Supported Polycom HDX Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

Supported VisualBoard Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

Configuring Closed Captioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

Via a Dial-Up Connection to the System’s RS-232 Serial Port . . . . . . . . . . . . 5–12

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Via the System’s Serial RS-232 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

Via the Polycom HDX Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–14

6 Calling and Answering

Configuring Call Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

Setting the Call Answering Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

Configuring Multipoint Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

Entering a Multipoint Option Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

Configuring the Conference on Demand Feature . . . . . . . . . . . . . . . . . . . . . . . 6–4

Including Multiple Sites in a Cascaded Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4

Configuring Directory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6

Creating a Localized System Name with the Polycom HDX Web Interface . 6–7

Managing Directories with the Polycom HDX Web Interface . . . . . . . . . . . . . 6–8

Using Multitiered Directory Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9

Enabling MTD on a Provisioned HDX System . . . . . . . . . . . . . . . . . . . . . 6–9

Enabling MTD on a Non-Provisioned HDX System . . . . . . . . . . . . . . . . 6–10

Configuring the Global Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11

Directory Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–16

Global Directory Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–17

Favorites Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–17

Polycom Conferencing for Microsoft Outlook . . . . . . . . . . . . . . . . . . . . . . . . . 6–18

Contents

7 System Location, Appearance, and Tones

Configuring Regional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1

Configuring Polycom HDX Regional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1

Configuring Polycom Touch Control Regional Settings . . . . . . . . . . . . . . . . . . 7–2

Customizing the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3

Displaying Speed Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

Adding Marquee Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

Customizing Camera Names and Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7

Screen Savers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8

Adding Screen Saver Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8

Adding a Screen Saver Logo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8

8Security

Screens that Require a Password for Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2

Using Security Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2

Configuring Security Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3

Managing System Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5

External Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5

Local Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–8

Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–9

Configuring Admin ID and Password for the Polycom Touch Control . . . . 8–11

Managing User Access to Settings and Features . . . . . . . . . . . . . . . . . . . . . . . 8–12

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Administrator’s Guide for Polycom HDX Systems

Local Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–14

Setting Account and Port Lockouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–15

Enabling a Whitelist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–19

Enabling AES Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–20

List of Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–21

Managing Certificates and Revocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–22

Security Banners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–31

Setting up Log Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–33

Setting up Polycom HDX Log Management . . . . . . . . . . . . . . . . . . . . . . . . . . 8–33

Managing Polycom Touch Control Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–35

Configuring a Meeting Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–35

Detecting Intrusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–13

Password Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–14

Account Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–15

Port Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–17

Configuring Encryption Settings for Integration with

Microsoft Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–21

Generating Certificate Signing Requests (CSRs) . . . . . . . . . . . . . . . . . . . 8–23

Installing Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–25

Configuring Certificate Validation Settings . . . . . . . . . . . . . . . . . . . . . . . 8–26

Configuring Certificate Revocation Settings . . . . . . . . . . . . . . . . . . . . . . 8–26

Certificates and Security Profiles within a Provisioned System . . . . . . 8–29

Deleting Certificates and CRLs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–31

RealPresence Server Address Configuration in PKI-enabled

Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–31

9 Managing the System Remotely

Using the Polycom HDX Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1

Accessing the Polycom HDX Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1

Monitoring a Room or Call with the Polycom HDX Web Interface . . . . . . . . 9–2

Managing System Profiles with the Polycom HDX Web Interface . . . . . . . . . 9–3

Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4

Configuring Global Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4

Viewing the Management Servers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4

Requiring an Account Number for Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–5

Adding Information for the Global Management System

Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–5

Requesting Technical Support from the Global Management

System Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–6

Setting Up SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–6

Downloading MIBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–7

Configuring for SNMP Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–7

Using a Provisioning Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–8

Enabling or Disabling the Provisioning Service . . . . . . . . . . . . . . . . . . . . . 9–9

Provisioning Service Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–10

Keeping your Software Current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–11

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10 Control Devices

Configuring Remote Control Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1

Configuring the Remote Control Channel ID . . . . . . . . . . . . . . . . . . . . . . . . . . 10–3

Configuring the Remote to Control a Recording Device . . . . . . . . . . . . . . . . 10–3

Connecting Control and Accessibility Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . 10–4

Connecting Non-Polycom Touch-Panel Controls . . . . . . . . . . . . . . . . . . . . . . 10–4

Connecting IR Sensors to Polycom HDX Systems . . . . . . . . . . . . . . . . . . . . . . 10–4

Configuring RS-232 Serial Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–5

Setting Up the Polycom Touch Control Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–6

Pairing and Unpairing a Polycom Touch Control Device

and a Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–8

Managing the Polycom Touch Control Remotely . . . . . . . . . . . . . . . . . . . . . 10–10

Using SmartPairing™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–11

Enabling SmartPairing Within Security Setting Guidelines . . . . . . . . . . . . . 10–11

Using Telnet to Enable SmartPairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–12

Additional Notes on SmartPairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–13

Contents

Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–9

Unpairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–10

Download Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–10

Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–10

Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–10

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–11

Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–11

View Touch Control Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–11

Screen Savers and Sleep Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–13

Maximum Number of Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–13

More than One SmartPairing Signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–14

Automatic Versus Manual Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–14

11 Statistics and Diagnostics

Diagnostics Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1

System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–2

Server Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–3

Call Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–3

Call Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–3

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–5

Video (Monitors) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–6

Video Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–6

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–7

Reset or Restart System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–8

Send a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–8

System Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–8

Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–8

Recent Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–9

Call Detail Report (CDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–9

Information in the CDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–10

Call Detail Report Archives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–13

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System Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–13

Downloading System Logs from the Polycom HDX Web Interface . . . . . . 11–13

System Log Settings in the Polycom HDX Web Interface . . . . . . . . . . . . . . 11–14

Downloading EagleEye Director Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–15

12 Troubleshooting

Placing a Test Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–1

Enabling Diagnostic Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–2

Using the Restore Button on the Polycom HDX System . . . . . . . . . . . . . . . . . . . . . 12–2

Restoring Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–4

Performing a Factory Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–4

Deleting Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–5

Performing a Factory Restore on the Polycom Touch Control . . . . . . . . . . . . . . . 12–6

Performing a Factory Restore on the Polycom EagleEye Director . . . . . . . . . . . . 12–6

Changing the Video Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–7

How to Contact Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–8

Polycom Solution Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–8

A System Back Panel Views

Video Inputs and Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1

Polycom HDX 9006 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1

Polycom HDX 9004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2

Polycom HDX 9001 and Polycom HDX 9002 . . . . . . . . . . . . . . . . . . . . . . . . . . A–2

Polycom HDX 8000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3

Polycom HDX 7000 Series System (Hardware Versions A, B, C) . . . . . . . . . A–3

Polycom HDX 7000 System with Hardware Version D . . . . . . . . . . . . . . . . . A–4

Polycom HDX 6000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4

Polycom HDX 4000 and Polycom HDX 4000 HD Systems . . . . . . . . . . . . . . . A–5

Polycom HDX 4500 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–5

Audio Inputs and Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6

Polycom HDX 9006 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6

Polycom HDX 9004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6

Polycom HDX 9001 and Polycom HDX 9002 . . . . . . . . . . . . . . . . . . . . . . . . . . A–7

Polycom HDX 8000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–7

Polycom HDX 7000 Series System (Hardware Versions A, B, C) . . . . . . . . . A–8

Polycom HDX 7000 System with Hardware Version D . . . . . . . . . . . . . . . . . A–8

Polycom HDX 6000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–9

Polycom HDX 4000 and Polycom HDX 4000 HD Systems . . . . . . . . . . . . . . . A–9

Polycom HDX 4500 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–10

Network/Power/Control Inputs and Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . A–10

Polycom HDX 9006 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–10

Polycom HDX 9004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–11

Polycom HDX 9001 and Polycom HDX 9002 . . . . . . . . . . . . . . . . . . . . . . . . . A–11

Polycom HDX 8000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–12

Polycom HDX 7000 Series System (Hardware Versions A, B, C) . . . . . . . . A–12

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Polycom HDX 7000 System with Hardware Version D . . . . . . . . . . . . . . . . A–13

Polycom HDX 6000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–13

Polycom HDX 4000 and Polycom HDX 4000 HD Systems . . . . . . . . . . . . . . A–14

Polycom HDX 4500 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–14

BPort Usage

C Call Speeds and Resolutions

Point-to-Point Dialing Speeds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–1

Multipoint Dialing Speeds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–1

Call Speeds and Resolutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–4

SD Systems (NTSC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–4

HD 720p Systems (NTSC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–5

HD 1080p Systems (NTSC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–6

H.264 High Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–7

High Profile on Polycom HDX 6000 HD . . . . . . . . . . . . . . . . . . . . . . . . . . C–7

High Profile on Polycom HDX 4000 HD, Polycom HDX 4500,

Polycom HDX 7000 HD, Polycom HDX 8000 HD, and

Polycom HDX 9006 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–8

Maximum Resolution (720p) on Polycom HDX 7000 Systems . . . . . . . . . . . C–9

Maximum Resolution (1080p) on Polycom HDX 6000 Systems . . . . . . . . . C–10

Resolution and Frame Rates for Content Video . . . . . . . . . . . . . . . . . . . . . . . . . . . C–10

Polycom HDX 9006, Polycom HDX 8000 HD with Hardware Version B, Polycom HDX 7000 with Hardware Version C or D, Polycom HDX 4500,

Polycom HDX 4000 with Hardware Version C Systems . . . . . . . . . . . . . . . C–11

Polycom HDX 9004, Polycom HDX 9002, and

Polycom HDX 9001 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–11

Polycom HDX 6000 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–12

Contents

D Codes for Remote Control Recording Device Buttons

DVD Player Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–1

DVD Recorder Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–2

VCR Device Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–3

PVR Device Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–5

E Security Profile Tables

Using the Maximum or High Security Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E–1

Using the Medium Security Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E–7

Using the Low Security Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E–12

Using the Minimum Security Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E–17

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index–1

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Introducing the Polycom HDX Systems

Your Polycom HDX video conferencing system is a state-of-the-art visual collaboration tool. With crisp, clean video and crystal-clear sound, Polycom HDX systems provide natural video conferencing interaction through the most advanced video communications technology.

Polycom HDX Systems

For technical specifications and detailed descriptions of features available for Polycom HDX models, please refer to the product literature available at

support.polycom.com.

Polycom HDX 9000 Series Systems

The Polycom HDX 9000 series provides high-definition (HD) voice, video, and content for medium to large conference rooms. The Polycom HDX 9000 series provides integrator-class connectors and supports multiple video and audio sources. These solutions allow integrators to create specialized and unique, real-time video environments for their customers. The Polycom HDX 9000 series includes several models: Polycom HDX 9006, Polycom HDX 9004, Polycom HDX 9002, and Polycom HDX 9001.

The Polycom HDX 9006 systems can send and receive wide-screen, high-definition (HD) video in point-to-point and multipoint calls in 1080p video.

The Polycom HDX 9004 and Polycom HDX 9002 systems can send and receive wide-screen, high-definition (HD) video in point-to-point and multipoint calls. The Polycom HDX 9001 sends and receives up to standard-definition (SD) video.

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Administrator’s Guide for Polycom HDX Systems

Polycom HDX 8000 Series Systems

The Polycom HDX 8000 series provides high-definition (HD) voice, video, and content for medium to large conference rooms. These systems incorporate leading-edge design with performance, flexibility, and capabilities, making them the optimal solution for meeting spaces in any organization. The Polycom HDX 8000 series systems can send and receive wide-screen, HD 720p video in point-to-point and multipoint calls. Polycom HDX 8000 series systems with the 1080p Resolution option installed can send and receive full HD (1080p) video.

The Polycom HDX 8000 series systems ship with a Polycom EagleEye™ camera, Polycom HDX microphones, and a Polycom HDX remote control. Bundles including displays and furniture are also available.

Polycom HDX 7000 Series Systems

The Polycom HDX 7000 series provides voice, video, and content for small to medium conference rooms. These systems incorporate leading-edge design with performance, flexibility, and capabilities, making them the optimal solution for meeting spaces in any organization.

The Polycom HDX 7000 series has two models: the Polycom HDX 7000 system and the Polycom HDX 7000 HD system. The Polycom HDX 7000 system is an SD system that sends and receives video in SD resolutions. The Polycom HDX 7000 HD system is an HD system that sends and receives HD video. Both models include a Polycom EagleEye HD camera, Polycom HDX microphone, and a Polycom HDX remote control. Polycom HDX 7000 series systems with the 1080p Resolution option installed can send and receive full HD (1080p) video. Polycom HDX 7000 HD systems with Hardware Version D, which started shipping as of Polycom HDX software version 3.1.2, do not include the audio and video output ports labeled on the back panel as VCR.

Bundles including displays and furniture are also available.

Polycom HDX 6000 Series Systems

The Polycom HDX 6000 series provides voice, video, and content for small to medium conference rooms. These systems incorporate leading-edge design with performance, flexibility, and capabilities, making them the optimal solution for meeting spaces in any organization.

The Polycom HDX 6000 HD system is an HD system that sends and receives HD video. Polycom HDX 6000 series systems with the 1080p Resolution option installed can send and receive full HD (1080p) video.

The Polycom HDX 6000 series systems ship with a Polycom EagleEye camera, a Polycom HDX microphone, and a Polycom HDX remote control. Bundles including displays and furniture are also available.

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Polycom HDX 4000 Series Systems

The Polycom HDX 4000 series provides the ultimate in desktop video conferencing, designed to allow today’s professionals to be more productive and effective right from their office. With LCD screens, powerful stereo speakers, and sleek design, these systems are much more than communications devices; they are also fully functional monitors for your PC or Macintosh. The Polycom HDX 4000 series has three models: the Polycom HDX 4000 system, the Polycom HDX 4000 HD system, and the Polycom HDX 4500 system.

The Polycom HDX 4000 system is an SD system that sends and receives video in 4CIF/4SIF resolutions. The Polycom HDX 4000 HD system with Hardware Version C is an HD system that sends and receives H.264 High Profile video. The system can receive 720p and 1080p people video.

Built into the Polycom HDX 4000 and Polycom HDX 4000 HD systems are a Pan Tilt Zoom (PTZ) camera, four speakers, and dual microphones.

The Polycom HDX 4500 system is the latest executive desktop video conferencing system in the Polycom HDX 4000 series. The system has a 24” screen, powerful stereo speakers, and sleek design and can send and receive up to 1080p, HD video. You can attach a second monitor to the Polycom HDX 4500 system.

Introducing the Polycom HDX Systems

Built into the Polycom HDX 4500 system are a Pan Tilt Zoom (PTZ) camera, two speakers, and dual microphones.

To find out which hardware version you have, go to System > System Information.

The Polycom HDX 4500 system is the only Polycom HDX 4000 series system that supports the Polycom Touch Control. When a Polycom Touch Control is paired with the Polycom HDX 4500 system, the keypad and remote control are disabled.

Setting Up Your System Hardware

This manual provides information to supplement the setup sheets provided with your system and its optional components. A printed copy of the system setup sheet is provided with each Polycom HDX system. PDF versions of the system setup sheets are available at support.polycom.com.

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Administrator’s Guide for Polycom HDX Systems

Positioning the System

Positioning the Polycom HDX 9000 Series Systems

Polycom HDX 9000 series systems are designed to be placed on a tabletop or in an equipment rack.

To position the system:

1 Install the mounting brackets on the system if you need to mount it in an

equipment rack, or install the self-adhesive feet if you will place the system on a table or shelf.

2 Place the system in the desired location. Position the system so that the

camera does not face toward a window or other source of bright light. Leave enough space to connect the cables easily. Place the camera and display together so that people at your site face the camera when they are looking at the display.

Positioning the Polycom HDX 8000 Series, Polycom HDX 7000 Series, or Polycom HDX 6000 Series Systems

Polycom HDX 8000 series, Polycom HDX 7000 series, and Polycom HDX 6000 series systems can be set up in multiple ways. When used with furniture such as a pedestal or wall mount, the system fits into a bracket on the back of the display. The system can also be placed in a cart or on a table.

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Introducing the Polycom HDX Systems

To position the system:

>> Position the system so that the camera does not face toward a window or

other source of bright light. Leave enough space to connect the cables easily. Place the camera and display together so that people at your site face the camera when they are looking at the display.

If you need to position the system horizontally, remove the stand and install the self-adhesive feet.

Caution. Risk of Electric Shock. To reduce the risk of personal injury or damage to the equipment, do not use screws longer than those supplied (M4x16, 8.00 mm maximum head diameter) to reconnect the stand to the system.

Positioning the Polycom HDX 4000 Series Systems

The Polycom HDX 4000 series systems are personal video conferencing systems for the desktop.

The Polycom HDX 4500 system is an all-in-one device with the monitor and system combined. Position the system so that the camera does not face toward a window or other source of bright light.

To position the Polycom HDX 4000 or HDX 4000 HD system:

1 Place the monitor on the desktop, leaving enough space to connect the

cables easily. Position the system so that the camera does not face toward a window or other source of bright light.

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Administrator’s Guide for Polycom HDX Systems

Polycom HDX 4000, Polycom HDX 4000 HD systems

Polycom HDX 4500 system

Caution. Risk of Electric Shock. To reduce the risk of personal injury or damage to the equipment, use the outlet on the back of the Polycom HDX 4500 only to plug the display into the system.

2 Place the Polycom HDX 4000 or Polycom HDX 4000 HD system either

under the desk, or on the desk next to the display. The cables that connect the display to the system can be hidden in the monitor stand, providing clean cable management.

Positioning the Polycom Touch Control Device

If you need to position one of the Polycom HDX 4000 systems horizontally, remove the stand and install the self-adhesive feet.

Polycom HDX 9000 series, Polycom HDX 8000 series, Polycom HDX 7000 series, Polycom HDX 6000 series, and the Polycom HDX 4500 systems can be controlled by the Polycom Touch Control.

Ensure that the Touch Control is conveniently located for use during a meeting.

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≥12 in. (0.3 m)

5.5 - 7 ft. (1.7 - 2.1 m)

>12 in. (0.3 m)

When the Polycom Touch Control is not paired with a Polycom HDX system, the device can be used as a virtual remote control. To use the Polycom Touch Control as a virtual remote control, ensure that the infrared (IR) transmitter on the front of the device is facing the Polycom HDX system you want to control.

When the Polycom Touch Control is paired with a Polycom HDX system, the HDX system’s IR remote control is inoperable.

Positioning the Polycom EagleEye Director

The Polycom EagleEye Director is a new HD automatic camera positioning system that works with Polycom HDX 9000 series, Polycom HDX 8000 series, Polycom HDX 7000 series, and Polycom HDX 6000 series systems. Refer to

Polycom EagleEye Director on page 3-17 for more information about the

device.

Follow these guidelines when you use the Polycom EagleEye Director with your HDX system:

• Avoid setting the Polycom EagleEye Director in the corner of a room. The

Polycom EagleEye Director should be at least 12 inches away from all of the walls.

Introducing the Polycom HDX Systems

• Make sure the Polycom EagleEye Director is on a level surface or

mounting bracket.

• To ensure the best view from the Polycom EagleEye Director

voice-tracking feature, follow these suggestions:

— Set the Polycom EagleEye Director on top of a monitor. Ideally, place

the device between 5.5 and 7 feet from the ground.

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Administrator’s Guide for Polycom HDX Systems

+9º

-30º

<22 ft. (6.7 m)

3 ft. (0.9 m)

— Keep in mind that the camera view is 9 degrees above the line of sight

— Ensure that people are sitting within the viewing range of between 3

and up to 30 degrees below the line of sight.

and 22 feet from the device.

Powering On and Off

Connect power and power on the HDX system after you have connected all of the equipment that you will use with it. Make sure that the system is powered off before you connect devices to it.

Caution. In order to avoid corrupting the file system, always power off a Polycom HDX system using the power button on the system or the remote control, if the remote control is configured to allow the system to be powered off. After turning the power off in this way , wait at least 15 seconds before you unplug the system from its power source. This helps ensure that the system powers off correctly.

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The Power button affects any HDX system within the range of the remote control, regardless of the Channel ID setting.

For instructions on how to power on and off the Polycom Touch Control, refer to Powering On the Polycom Touch Control Device on page 1-15.

Power-On Self Test (POST)

After the splash screen is displayed, the HDX system automatically performs system health checks every time the system starts. As each check begins, a message appears on Monitor 1.

If a test fails, press Hangup on the remote control to continue the startup process. However, even if the system appears to start up, Polycom recommends that you contact Technical Support before using your HDX system if any system tests fail.

Introducing the Polycom HDX Systems

Powering On the Polycom HDX 9000 Series Systems

To power on the Polycom HDX 9000 series, do one of the following:

• Press the power button on the remote control.

• Press the power switch on the front of the system.

The Polycom splash screen is displayed within about 10 seconds.

To power off the Polycom HDX 9000 series, do one of the following:

• Press and hold the power button on the remote control for 2 seconds.

• Press and hold the power switch on the front of the system for 2 seconds.

After turning the power off in this way, wait at least 15 seconds before you unplug the system from its power source.

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Administrator’s Guide for Polycom HDX Systems

Polycom HDX 9000 Series Indicator Light

The following figure shows the location of the power switch and indicator light.

The indicator light on the front of the Polycom HDX 9000 series system provides this information:

Indicator Light System Status

Off System is powered off. Steady green light System is initializing.

System is awake. Blinking green light System received an IR (infrared) signal. Steady amber light System is asleep. Alternating green and amber lights System is in software update mode.

System is in factory restore mode.

Powering On the Polycom HDX 8000 Series, Polycom HDX 7000 Series, or Polycom HDX 6000 Series Systems

To power on the Polycom HDX 8000 series, Polycom HDX 7000 series, or Polycom HDX 6000 series system, do one of the following:

• Press the power button on the remote control.

• Press the power switch on the front of the system.

The Polycom splash screen is displayed within about 10 seconds.

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Introducing the Polycom HDX Systems

To power off the Polycom HDX 8000 series, Polycom HDX 7000 series, or Polycom HDX 6000 series system, do one of the following:

• Press and hold the power button on the remote control for 2 seconds.

• Press and hold the power switch on the front of the system for 2 seconds.

After turning the power off in this way, wait until the power light stops flashing, which might take several seconds, before you unplug the system from its power source.

Polycom HDX 8000 Series, Polycom HDX 7000 Series, and Polycom HDX 6000 Series Indicator Light

The indicator light on the front of the Polycom HDX 8000 series, Polycom HDX 7000 series, and Polycom HDX 6000 series systems provides this information:

Indicator Light System Status

Off System is without power. Steady blue light System is initializing.

Blinking blue light System received an IR (infrared) signal. Steady amber light System is asleep. Alternating blue and amber lights System is in software update mode.

Powering On the Polycom HDX 4000 Systems

To power on a Polycom HDX 4000 system, do one of the following:

• Press the power button on the front of the system.

• Press the power button on the side of the monitor.

The Polycom splash screen is displayed within about 10 seconds.

To power off a Polycom HDX 4000 system monitor:

>> Press the power button on the side of the monitor.

The monitor enters standby mode. The system stays powered on.

System is awake.

System is in factory restore mode.

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Administrator’s Guide for Polycom HDX Systems

Monitor Power

System

Monitor Camera

To power off a Polycom HDX 4000 system, do one of the following:

• Press and hold the power button on the side of the monitor.

The monitor and the system power off.

• Press and hold the power button on the front of the system.

The monitor and the system power off.

After turning the power off in this way, wait at least 15 seconds before you unplug the system from its power source.

Polycom HDX 4000 Systems Indicator Lights

The following figure shows the location of the power switches and indicator lights.

1–12 Polycom, Inc.

The indicator light on the front of the Polycom HDX 4000 systems provides this information:

Indicator Light (System) Status

Off System is without power. Steady blue light System is initializing.

System is awake. Blinking blue light System received an IR (infrared) signal. Steady amber light System is asleep. Alternating blue and amber lights System is in software update mode.

System is in factory restore mode.

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Introducing the Polycom HDX Systems

The indicator light on the side of the Polycom HDX 4000 systems provides this information:

Indicator Light (Monitor Power) Status

Off Monitor is powered off. Steady blue light Monitor is powered on. Steady amber light Monitor is in standby mode. Rapidly blinking light Monitor is not connected correctly to the

system. Verify that the monitor is connected

correctly according to the setup sheet you

received with the system.

The indicator light next to the built-in camera in the Polycom HDX 4000 systems provides this information:

Indicator Light (Monitor Camera) Status

Off System is not in a call. Steady green light System is in a call. Blinking green light System is in a call with the privacy shutter

closed.

Powering the Polycom HDX 4500 System On and Off

To power on the Polycom HDX 4500 system:

>> Press the power button on the side of the monitor.

The Polycom splash screen is displayed within about 10 seconds.

To power off the Polycom HDX 4500 system:

>> Press and hold the power button on the side of the monitor.

The monitor and the system power off.

To power off the Polycom HDX 4500 system monitor:

>> Press the power button on the side of the monitor.

The monitor enters standby mode. The system stays powered on.

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Administrator’s Guide for Polycom HDX Systems

Privacy Shutter

Camera

Power

Polycom HDX 4500 System Indicator Lights

The following figure shows the location of the power switch and indicator lights.

The Polycom HDX 4500 system does not have a separate light for the system. The light on the right side of the monitor indicates power for the monitor and the system.

This indicator light provides the following information:

Indicator Light (System) Status

Off System is without power. Steady blue light System is initializing.

System is awake. Blinking blue light System is receiving an IR signal. Steady amber light System is asleep. Alternating blue and amber lights System is in software update mode.

System is in factory restore mode. Rapidly blinking amber light System is shutting down.

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The indicator light next to the built-in camera in the Polycom HDX 4500 system provides this information:

Indicator Light (Monitor Camera) Status

Off System is not in a call. Steady green light System is in a call. Blinking green light System is in a call with the privacy shutter

Powering On the Polycom Touch Control Device

To power on the Polycom Touch Control:

1 Connect the Ethernet cable to the underside of the Polycom Touch

Control.

Introducing the Polycom HDX Systems

closed.

2 Plug the Ethernet cable into the wall outlet.

— If your room provides Power Over Ethernet, you can connect the

Ethernet cable directly to a LAN outlet.

— If your room does not provide Power Over Ethernet, you must

connect the Ethernet cable to the optional power supply adapter. Then connect the power supply adapter to a LAN outlet and power outlet. The power supply adapter is sold separately.

The Polycom Touch Control powers on and displays the language selection screen.

To power off the Polycom Touch Control:

1 From the Touch Control Home screen, touch User Settings. 2 Scroll to the Power section. 3 Select Touch Control Power. 4 In the menu that appears, select Power Off the Touch Control. If you

choose to power off the Polycom Touch Control, you must disconnect and reconnect the LAN cable to power it on again.

To wake u p the Pol y com Touch Control :

The touch control goes to sleep after 2 minutes of inactivity. Touch the screen to wake it up.

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Administrator’s Guide for Polycom HDX Systems

Power Indicator

Polycom Touch Control Indicator Light

When the Polycom Touch Control is on, the Home button is lit.

Polycom EagleEye Director Indicator Light

The following figure shows the location of the power indicator light on the back of the Polycom EagleEye Director.

This indicator light provides the following information:

Indicator Light Status

Steady blue light Cameras are ready. Steady red light Cameras are powering on. Blinking red light Factory restore on the cameras is starting.

Configuring the Polycom HDX System

Setup Wizard

When you power on your system for the first time, the setup wizard detects the system’s IP and ISDN connections and leads you through the minimum configuration steps required to place a call.

If you cannot see the user interface on the system’s monitor , refer to Changing the

Video Format on page 12-7.

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Introducing the Polycom HDX Systems

The setup wizard allows you to set an Admin ID and password, which allows you to limit access to the Admin Settings. The default Admin ID is the default admin room password is the 14-digit system serial number from the System Information screen or the back of the system. Admin and User IDs are not case sensitive.

Make sure you can recall the room password if you set one. If you forget the password, you must use the restore button to run the setup wizard again in order to access the Admin Settings and reset the password. For more information, refer to

Using the Restore Button on the Polycom HD X System on page 12-2.

You can run the setup wizard or view the configuration screens in either of these two ways.

• In the room with the system — Use the remote control to navigate the

screens and enter information. You can use the number pad on the remote control to enter text. Point the remote control at the camera to control Polycom HDX 8000 series, Polycom HDX 7000 series, and Polycom HDX 6000 series systems.

admin

and

Admin Settings

• From a remote location — If you know the IP address of the system, you

can access and configure the HDX system by using the HDX web interface. For more information about using the web interface, refer to Accessing the

Polycom HDX Web Interface on page 9-1.

The setup wizard is available during initial setup, after a software update or system reset with system settings deleted, or after using the restore button.

After you run the setup wizard, you can view or change the system’s configuration by going to the Admin Settings in the system’s local interface or web interface.

When a Polycom HDX system is paired with a Polycom Touch Control, the following statements are true:

• You can change the system’s configuration using the web interface only.

• When prompted to enter the Admin Room ID and password and no Admin

Room ID is configured, you can submit a blank password.

If you enable a security profile in the setup wizard, certain configuration settings are set and controlled automatically.

If you enable a provisioning service, any settings provisioned by the Polycom Converged Management Application

(CMA®) or Polycom RealPresence® Resource Manager system may be displayed as read-only settings in the Polycom HDX system interface. For more information about automatic provisioning, refer to the Polycom CMA or RealPresence Resource Manager system documentation on the Polycom web site.

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The Polycom Touch Control has separate admin settings that allow you to update Touch Control software and configure LAN, regional, and security properties for the Touch Control. Refer to the following sections for more information:

• Configuring the Polycom Touch Control LAN Properties on page 2-7.

• Configuring Polycom Touch Control Regional Settings on page 7-2.

• Configuring Admin ID and Password for the Polycom Touch Control on

page 8-11.

• Managing Polycom Touch Control Logs on page 8-35.

An admin ID and password might be configured for the Touch Control Administration settings. The default ID is

456

admin

and the default password is

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Networks

This guide covers network types used worldwide. Note that not all network types are available in all countries.

Getting the Network Ready

Before you begin configuring the network options, you must make sure your network is ready for video conferencing.

To begin, refer to the Network Planning Worksheets for Video Conferencing document, available on the Polycom web site. This document contains information you need to prepare your network, such as worksheets that will help you order ISDN.

Polycom also offers contract high-definition readiness services. For more information, please contact your Polycom distributor.

Connecting to the LAN

You must connect the system to a LAN to:

• Make H.323 or SIP calls

• Use a Global Directory Server

• Register with a management system

• Access the web interface

• Use People+Content™ IP

• Connect to the Polycom Touch Control

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Administrator’s Guide for Polycom HDX Systems

LAN Status Lights

The LAN connector on the Polycom HDX 9000 series and Polycom HDX 6000 series has two lights to indicate connection status and traffic:

Indicator Light Connection Status

Left light off No 1000Base-T connection. Left light green 1000Base-T connection. The light goes off each time a

Right light off No 10/100Base-T connection. Right light green 100Base-T connection. The light goes off each time a

Right light yellow 10Base-T connection. The light goes off each time a

The LAN connector on the Polycom HDX 8000 series, Polycom HDX 7000 series, and Polycom HDX 4000 series systems has two lights to indicate connection status and traffic:

frame is transmitted or received.

Indicator Light Connection Status

Left light off No 100Base-T connection. Left light green 100Base-T connection. The light goes off each time a

Right light off No 10Base-T connection. Right light green 10Base-T connection. The light goes off each time a

Configuring LAN Properties

In IPv4/IPv6 hybrid networks, the system tries to place calls using the IPv6 address first. If that fails, the system tries to place the call using the IPv4 address.

You can configure LAN properties for the Polycom HDX Systems and for Polycom Touch Control Devices. Refer to Configuring Polycom HDX System

LAN Properties on page 2-3 and Configuring the Polycom Touch Control LAN Properties on page 2-7.

frame is transmitted or received.

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Configuring Polycom HDX System LAN Properties

To configure Polycom HDX LAN properties:

1 Do one of the following:

— In the local interface, go to System > Admin Settings > LAN

Properties (select if necessary).

— In the web interface, go to Admin Settings > LAN Properties.

2 Configure these settings on the LAN Properties screen:

Setting Description IP Address (IPv4) Specifies how the system obtains an IP address.

• Obtain IP address automatically — Select if the

system gets an IP address from the DHCP server on the LAN.

• Enter IP address manually — Select if the IP address will not be assigned automatically.

Changing this setting causes the system to restart.

Networks

IP Address If the system obtains its IP address automatically, this area

displays the IP address currently assigned to the system. If you selected Enter IP Address Manually, enter the IP

address here. Changing the IP address causes the system to restart.

Subnet Mask Displays the subnet mask currently assigned to the system.

If the system does not automatically obtain a subnet mask, enter one here.

Changing this setting causes the system to restart.

Default Gateway (IPv4)

Displays the gateway currently assigned to the system. If the system does not automatically obtain a gateway IP

address, enter one here. Changing this setting causes the system to restart.

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Setting Description IP Address (IPv6) Specifies how the system obtains an IP address.

Link-Local Displays the IPv6 address used for local communication

Site-Local Displays the IPv6 address used for communication within

• Obtain IP address automatically — Select if the

system gets an IP address automatically. DHCP is not currently supported for IPv6. When you choose this setting, the system uses Stateless Address Autoconfiguration (SLAAC) to obtain a global address, unique local address (ULA), or site-local address using router advertisements. The network routers also must be configured appropriately to provide the advertisement packets.

• Enter IP address manually — Select if the IP address will not be assigned automatically.

•Off — Select to disable IPv6.

Changing this setting causes the system to restart.

within a subnet.

the site or organization.

Global Address Displays the IPv6 internet address. Default Gateway

(IPv6)

Displays the gateway currently assigned to the system. If the system does not automatically obtain a gateway IP

address, enter one here. Changing this setting causes the system to restart.

Host Name Indicates the system’s DNS name.

Changing this setting causes the system to restart. Note: Although HDX systems have a limited ability to

dynamically register a host name to a DNS server, many DNS server deployments do not allow this type of registration. If you intend to reach the HDX system by using its DNS host name, you must manually register that name with the DNS server that serves the DNS domain where the HDX system is located.

Domain Name Displays the domain name currently assigned to the system.

If the system does not automatically obtain a domain name, enter one here.

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Networks

Setting Description DNS Servers Displays the DNS servers currently assigned to the system.

If the system does not automatically obtain a DNS server address, enter up to four DNS servers here.

• IPv6: Y ou can specify IPv6 DNS server addresses for IP addresses entered manually or obtained automatically (in the case of a system on a hybrid network that obtains IPv4 DNS server addresses via DHCPv4).

• IPv4: You can specify IPv4 DNS server addresses only when the IPv4 address is entered manually. When the IPv4 address is obtained automatically, the DNS Server addresses are also obtained automatically.

Changing this setting causes the system to restart.

LAN Speed Specify the LAN speed to use. Note that the speed you

choose must be supported by the switch. Choose Auto to have the network switch negotiate the

speed automatically. Choosing Auto automatically sets Duplex Mode to Auto. If you choose 10 Mbps, 100 Mbps, or 1000 Mbps you must set Duplex Mode to Half or Full.

Note: Polycom does not support Auto for the Polycom HDX system only or the switch only; the settings for both must be the same.

Changing this setting causes the system to restart.

Duplex Mode Specify the duplex mode to use. Note that the Duplex mode

you choose must be supported by the switch. Choose Auto to have the network switch negotiate the

Duplex mode automatically. Choosing Auto automatically sets LAN Speed to Auto.

The duplex settings for both the Polycom HDX system and the switch must be the same. Polycom recommends that you set both to Auto. IEEE802.3 also recommends that you use Autonegotiation to avoid network issues.

Changing this setting causes the system to restart.

Enable EAP/802.1X

Specifies whether EAP/802.1X network access is enabled. Polycom HDX systems support the following authentication protocols:

• EAP-MD5

• EAP-PEAPv0 (MSCHAPv2)

• EAP-TTLS

• EAP-TLS

Identity Specifies the system’s identity used for 802.1X

authentication. This setting is available only when EAP/802.1X is enabled. The field cannot be blank.

Password Specifies the system’s password used for some 802.1X

authentication.

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Administrator’s Guide for Polycom HDX Systems

Setting Description Enable 802.1p/Q Specifies whether VLAN and link layer priorities are enabled. VLAN ID Specifies the identification of the Virtual LAN.This setting is

Video Priority Sets the link layer priority of video traffic on the LAN. Video

Audio Priority Sets the priority of audio traffic on the LAN. Audio traffic is

Control Priority Sets the priority of control traffic on the LAN. Control traffic is

available only when 802.1p/Q is enabled. The value can be any number from 1 to 4094.

traffic is any RTP traffic consisting of video data and any associated RTCP traffic. This setting is available only when

802.1p/Q is enabled. The value can be any number from 0 to

7, although 6 and 7 are not recommended.

any RTP traffic consisting of audio data and any associated RTCP traffic. This setting is available only when 802.1p/Q is enabled. The value can be any number from 0 to 7, although 6 and 7 are not recommended.

any traffic consisting of control information associated with a call:

• H.323—H.225.0 Call Signaling, H.225.0 RAS, H.245, Far End Camera Control

• SIP—SIP Signaling, Far End Camera Control, Binary Floor Control Protocol (BFCP)

This setting is available only when 802.1p/Q is enabled. The value can be any number from 0 to 7, although 6 and 7 are not recommended.

Enable PC LAN Port

Specifies whether the PC LAN port is enabled on the back of a Polycom HDX 4000 series, Polycom HDX 7000, Polycom HDX 8000 series, or Polycom HDX 9006 system. Disable this setting for increased security.

The following IPv4 and IPv6 settings are available only on the web interface. Changing any of these settings causes the system to restart.

Setting Description Ignore Redirect

Messages

ICMP Transmission Rate Limit (millisec)

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Enables the HDX system to ignore ICMP redirect messages from network routers. A redirect message tells the endpoint to use a different router than the one it is using.

Specifies the minimum number of milliseconds between transmitted ICMP “error” packets. Enter a number between 0 and 60000. The default value of 1000 signifies that the system sends 1 packet per second. If you enter 0, the transmission rate limit is disabled.

This setting applies only to “error” ICMP packets. This setting has no effect on “informational” ICMP packets, such as echo requests and replies.

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Setting Description

Networks

Generate Destination Unreachable Messages

Respond to Broadcast and Multicast Echo Requests

IPv6 DAD Transmit Count

Generates an ICMP a packet cannot be delivered to its destination for reasons other than network congestion.

Sends an ICMP broadcast or multicast Echo Request, which is not specifically addressed to the HDX system.

Specifies the number of Duplicate Address Detection (DAD) messages to transmit before acquiring an IPv6 address. The HDX system sends DAD messages to determine whether the address it is requesting is already in use.

Select whether to transmit 0, 1, 2, or 3 DAD requests for an IPv6 address.

Destination Unreachable

Echo Reply

message in response to a

Configuring the Polycom Touch Control LAN Properties

To configure Polycom Touch Control LAN settings:

1 From the Home screen, touch Administration.

2 Touch the LAN Properties tab.

message if

3 Configure the following IP Address (IPv4) settings:

Setting Description Set IP

Address

IP Address Displays the IP address currently assigned to the Touch Control, if

Subnet Mask Displays the subnet mask currently assigned to the Touch Control.

Default Gateway

Specifies how the Touch Control obtains an IP address.

• Obtain IP address automatically — Select if the Touch Control gets an IP address from the DHCP server on the LAN.

• Enter IP address manually — Select if the IP address is not automatically assigned.

the Touch Control obtains its IP address automatically. If you selected Enter IP address manually, enter the IP address

here.

If you selected Enter IP address manually, enter the subnet mask here.

Displays the gateway currently assigned to the Touch Control. If you selected Enter IP address manually, enter the gateway IP

address here.

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Administrator’s Guide for Polycom HDX Systems

4 Configure the following DNS setting:

Setting Description DNS Servers Displays the DNS servers currently assigned to the Touch Control.

5 Optionally, view the general settings:

Setting Description Duplex Mode Displays the duplex mode. LAN Speed Displays the LAN speed.

If the Touch Control does not automatically obtain a DNS server address, enter up to two DNS servers here.

You can specify IPv4 DNS server addresses only when the IPv4 address is entered manually. When the IPv4 address is obtained automatically, the DNS Server addresses are also obtained automatically.

Configuring IP Settings

Specifying H.323 Settings

If your network uses a gatekeeper, the system can automatically register its H.323 name and extension. This allows others to call the system by entering the H.323 name or extension instead of the IP address.

To specify H.323 settings:

1 Do one of the following

— In the local interface, go to System > Admin Settings > Network > IP

> H.323 Settings.

— In the web interface, go to Admin Settings > Network > IP Network

> H.323 Settings.

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2 Configure these settings on the H.323 Settings screen:

Setting Description

Networks

Display H.323 Extension

H.323 Name Specifies the name that gatekeepers and gateways use to

H.323 Extension (E.164)

Allows users to enter H.323 extensions separately from the gateway ID on the Place a Call screen. If your system is registered with a gatekeeper, this setting also displays your H.323 extension on the home screen.

If you do not select this setting, users make gateway calls by entering the call information in this format:

gateway ID + ## + extension

identify this system. You can make point-to-point calls using H.323 names if both systems are registered to a gatekeeper.

The H.323 Name is the same as the System Name, unless you change it. Your organization’s dial plan may define the names you can use.

Lets users place point-to-point calls using the extension if both systems are registered with a gatekeeper, and specifies the extension that gatekeepers and gateways use to identify this system.

Your organization’s dial plan may define the extensions you can use.

Configuring the System to Use a Gatekeeper

A gatekeeper manages functions such as bandwidth control and admission control. The gatekeeper also handles address translation, which allows users to make calls using static aliases instead of IP addresses that may change each day.

To configure the system to use a gatekeeper:

1 Do one of the following:

— In the local interface, go to System > Admin Settings > Network > IP

> H.323 Settings (select if necessary).

— In the web interface, go to Admin Settings > Network > IP Network

> H.323 Settings.

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Administrator’s Guide for Polycom HDX Systems

2 Configure these settings:

Setting Description Use Gatekeeper Select this setting to use a gatekeeper. Gateways and

H.323 Name Specifies the name that gatekeepers use to identify this

gatekeepers are required for calls between IP and ISDN.

• Off — Calls do not use a gatekeeper.

•Auto — System attempts to automatically find an

available gatekeeper.

• Specify — Calls use the specified gatekeeper. This option must be selected to enable H.235 Annex D Authentication.

• Specify with PIN — Calls use the specified E.164 address and require an Authentication PIN. This setting is available only when the Avaya® option key is installed.

system. You can make point-to-point calls using H.323 names if both systems are registered to a gatekeeper.

The H.323 Name is the same as the System Name, unless you change it. Your organization’s dial plan may define the names you can use.

H.323 Extension (E.164)

Specifies the extension that gatekeepers and gateways use to identify this system.

Your organization’s dial plan may define the extensions you can use.

Primary Gatekeeper IP Address

• If you chose No for the Use Gatekeeper field, the Primary Gatekeeper IP Address field is not displayed.

• If you chose to use an automatically selected gatekeeper,

this area displays the gatekeeper’s IP address.

• If you chose to specify a gatekeeper, enter the gatekeeper’s IP address or name (for example,

gatekeeper.companyname.usa.com, or

10.11.12.13

The primary gatekeeper IP address contains the IPv4 or IPv6 address with which the system registers. As part of the gatekeeper registration process, the gatekeeper might return alternate gatekeepers. If communication with the primary gatekeeper is lost, the HDX system registers with the alternate gatekeeper but continues to poll the primary gatekeeper. If the system reest ablishes communications with the primary gatekeeper, the HDX system unregisters from the alternate gatekeeper and reregisters with the primary gatekeeper.

Authentication Enables support for H.235 Annex D Authentication.

When H.235 Annex D Authentication is enabled, the H.323 gatekeeper ensures that only trusted H.323 endpoints are allowed to access the gatekeeper.

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Setting Description User Name Specifies the user name for authentication with H.235

Annex D.

Password Specifies the password for authentication with H.235

Annex D.

Networks

Authentication PIN

Use PathNavigator for Multipoint Calls

Specifies the password PIN to use for authentication with the Avaya Communication Manager®. This setting is available when Use Gatekeeper is set to Specify with PIN.

Lets you specify whether multipoint calls use the system’s internal multipoint capability or the Conference on Demand feature available with Polycom PathNavigator™, ReadiManager SE200, or Polycom CMA systems. This feature is available only if the system is registered with one of these gatekeepers.

IPv6 Gatekeeper Support

Support for HDX systems to register and use H.323 gatekeepers is now available on IPv6 networks. Polycom supports IPv6 registration and calling scenarios when registered to the DMA IPv6 gatekeeper. Most gatekeeper services currently available for IPv4 networks are also available on IPv6 networks, including the following:

• Direct and routed call methods

• Gatekeeper authentication

• H.323 Annex O dialing

Points to Note about IPv6-only Network Limitations:

• A Polycom Global Directory Server address cannot be configured.

• Polycom Global Management System™, Polycom ReadiManager® SE200,

Polycom CMA, and RealPresence Resource Manager systems cannot connect to the Polycom HDX system.

• Firewall traversal is not supported in environments that use a gatekeeper.

• Conference on Demand is not available.

• Registering with an alternate gatekeeper is not supported.

• When the H.323 setting for Use Gatekeeper is Auto, IPv6 functionality is

disabled.

• Avaya gatekeepers are not supported.

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Administrator’s Guide for Polycom HDX Systems

Some gatekeeper settings are read only. In the local interface go to System > Admin Settings > Network > IP > H.323 Settings (select if necessary) or Admin Settings > Network > IP Network > H.323 Settings in the web

interface to view the following settings:

• Current Gatekeeper IP Address

• Primary Gatekeeper IP Address

• Alternate Gatekeepers

These are gatekeepers that the system can use if the primary gatekeeper is not available. Supported gatekeepers include the Polycom PathNavigator™, RADVISION

Points to note about Polycom’s Conference on Demand feature:

In order to place calls using Conference on Demand, you need to:

• Register your Polycom HDX system with a Polycom gatekeeper. A Polycom MGC™ or Polycom RMX® system must be configured with the gatekeeper to provide the Conference on Demand feature.

• Enable Use PathNavigator for Multipoint Calls.

• Create a group in the directory (recommended).

When using Conference on Demand:

• Once the call begins, you cannot add another site to the call — even if the site was in the call originally.

• The Polycom MGC or RMX system must have enough ports available to complete the call.

, and Cisco gatekeepers.

Configuring Integration with Avaya Networks

Polycom HDX systems with an Avaya option key can use the following features on an Avaya telephony network:

• Call forwarding (all, busy, no answer)—Configured by the Avaya

Communication Manager administrator and implemented by the user

• Call coverage—Configured by the Avaya Communication Manager

administrator

• Transfer—Implemented via flash hook and dialing digits

• Audio conference—Implemented via flash hook and dialing digits

• Call park

• Answer back

• DTMF tones for Avaya functions

Refer to the Avaya documentation and User’s Guide for Polycom HDX Systems for information about these features.

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Networks

AES Encryption is not supported for systems registered to an Avaya H.323 gatekeeper.

To install the Avaya option key:

1 Obtain a license number from Avaya, then enter that number online on

the Polycom web site at support.polycom.com, along with your Polycom HDX system serial number. This returns a key code for the Avaya option.

2 On the Polycom HDX system go to System > Admin Settings > General

Settings > Options and enter the key code for the Avaya option.

To configure the Polycom HDX system to use Avaya network features:

1 Do one of the following:

— In the local interface, go to System > Admin Settings > Network > IP

> H.323 Settings (select if necessary).

— In the web interface, go to Admin Settings > Network > IP Network.

2 Set Use Gatekeeper to Specify with PIN.

a Enter the H.323 Extension (E.164) provided by the Avaya

Communication Manager administrator.

b Enter the Avaya Communication Manager IP address for Gatekeeper

IP Address.

c Enter the Authentication PIN provided by the Avaya

Communication Manager administrator.

3 Do one of the following:

— In the local interface, go to System > Admin Settings > Network > IP

> Call Preference (select if necessary).

— In the web interface, go to Admin Settings > Network > IP Network

> Call Preference.

4 Set Enable H.239.

5 Do one of the following:

— In the local interface, go to System > Admin Settings > General

Settings > System Settings > Call Settings (select if necessary).

— In the web interface, go to Admin Settings > General Settings >

System Settings.

6 Set Auto Answer Point-to-Point Video and Auto Answer Multipoint

Video to No.

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Administrator’s Guide for Polycom HDX Systems

Configuring the System to Use a Gateway

A gateway performs code and protocol conversion between H.323 (IP), SIP, and H.320 (ISDN), so that users on different networks can call one another. If the system is configured to use a gateway, you must also configure it to use a gatekeeper. For more information, refer to Configuring the System to Use a

Gatekeeper on page 2-9.

To configure the system to use a gateway:

1 Do one of the following:

— In the local interface, go to System > Admin Settings > Network > IP

— In the web interface, go to Admin Settings > Network > IP Network

2 Configure these settings:

Setting Description Country Code Specifies the country code for the system’s location.

> H.323 Settings (select if necessary).

> H.323 Settings.

Area Code Specifies the area or city code for the system’s location. Number Specifies the gateway’s number. H.323 Extension

(E.164)

Gateway Number Type

Number of Digits in DID Number

Number of Digits in Extension

Specifies the extension that identifies this system for incoming gateway calls.

The default H.323 Extension can be changed. Specifies the number type users enter to call this system:

• Direct Inward Dial — Users enter an internal extension to call this system directly.

Note: If you choose this setting, you must also register the number with the gatekeeper as an E.164 alias.

• Number + Extension — Users enter the gateway number and the system’s extension to call this system.

Specifies the number of digits in the DID number. The national or regional dialing plan for your location

determines the standard number of digits. For instance, the US standard is 7 digits.

Specifies the number of digits in the extension used when Direct Inward Dial is selected.

Your organization’s dial plan determines this number.

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3 Enter a prefix or suffix for each bandwidth you want to allow for gateway

Specifying SIP Settings

If your network supports the Session Initiation Protocol (SIP), you can use SIP to connect IP calls.

To specify SIP Settings:

1 Do one of the following:

Networks

calls.

The use of suffixes and prefixes is dependent on the gatekeeper, gateway capability, and gateway configuration. Associating prefixes and suffixes with particular bandwidths on your gateway can optimize the use of bandwidth by your organization. Be sure the gateway is configured to use the same prefixes and suffixes you define for the system.

— In the local interface, go to System > Admin Settings > Network > IP

> SIP Settings (select if necessary).

— In the web interface, go to Admin Settings > Network > IP Network

> SIP Settings.

2 Configure these settings:

If you installed the Microsoft real-time video (RTV) software option key, several of the SIP configuration fields described in the following table are named differently to align with Microsoft terminology.

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Administrator’s Guide for Polycom HDX Systems

Setting Description SIP Server

Configuration

Specifies whether to automatically or manually set the SIP server’s IP address.

If you select Auto, the two server address fields that follow cannot be edited. If you select Specify, those fields are editable.

Registrar Server Specifies the IP address or DNS name of the SIP Registrar

Server.

• In a Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010 environment, specify the IP address or DNS name of the Office Communications Server or Lync Server.

• If registering a remote HDX system with an Office Communications Server Edge Server or Lync Server Edge Server, use the fully qualified domain name of the access edge server role.

By default for TCP, the SIP signaling is sent to port 5060 on the registrar server. By default for TLS, the SIP signaling is sent to port 5061 on the registrar server.

Enter the IP address and port using the following format: <IP_Address>:<Port> <IP_Address> can be an IPv4 address or a DNS hostname

such as

servername.company.com:6050

. Hostnames can

resolve to IPv4 or IPv6 addresses. Note: If you have installed the RTV option key, this setting is

named Server name or IP address. Syntax Examples:

• T o use the default port for the protocol you have selected:

10.11.12.13

• To specify a different TCP or UDP port:

10.11.12.13:5071

Enter an IPv6 address using the following format: [<IPv6_Address>]:<Port> An example of an IPv6 address is: [2001:db8:85a3::8a2e:370:7334]:8032

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Setting Description

Networks

Transport Protocol

Indicates the protocol the system uses for SIP signaling. The SIP network infrastructure in which your Polycom HDX

system is operating determines which protocol is required. Auto enables an automatic negotiation of protocols in the

following order: TLS, TCP, UDP. This is the recommended setting for most environments.

TCP provides reliable transport via TCP for SIP signaling. UDP provides best-effort transport via UDP for SIP signaling. TLS provides secure communication of the SIP signaling.

TLS is available only when the system is registered with a SIP server that supports TLS. When you choose this setting, the system ignores TCP/UDP port 5060.

Proxy Server Specifies the DNS name or IP address of the SIP Proxy

Server. If you leave this field blank, the Registrar Server is used. If you leave both the SIP Registrar Server and Proxy Server fields blank, no Proxy Server is used.

By default for TCP, the SIP signaling is sent to port 5060 on the proxy server. By default for TLS, the SIP signaling is sent to port 5061 on the proxy server.

The syntax used for this field is the same as for the Registrar Server field.

Note: If you have installed the RTV option key, this setting is hidden. In Microsoft networks, the Proxy server and the Registrar server are always the same server, so only one server address field is required.

User Name Specifies the SIP address or SIP name of the system, for

example, mary.smith@department.company.com. If you leave this field blank, the system’s IP address is used for authentication.

Notes:

• If you have installed the RTV option key, this setting is named Sign-in Address.

• This setting is required for registration with Microsoft

Office Communications Server 2007 R2 or Microsoft Lync Server 2010.

Domain User Name

Specifies the name to use for authentication when registering with a SIP Registrar Server, for example, msmith@company.com. If the SIP proxy requires authentication, this field and the password cannot be blank.

Notes:

• If you have installed the RTV option key, this setting is named User Name.

• This setting is required for registration with Microsoft

Office Communications Server 2007 R2 or Microsoft Lync Server 2010.

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Setting Description Password Specifies the password that authenticates the system to the

Registrar Server.

Microsoft Lync Server 2010

Domain Name Specifies the domain name used for authentication with the

Enable Network Intrusion Detection System (NIDS)

Activates integration features such as the Microsoft global directory and Office Communicator contact sharing with presence.

Microsoft Lync Server 2010 for directory access.

Notes:

• This is a web-only setting.

• This setting appears only if Microsoft Lync Server 2010

is checked.

Activates the ability to log entries to the security log when the system detects a possible network intrusion. This setting is automatically enabled when Security Mode is enabled and it cannot be changed. For more information about the types of packets that are detected, refer to the Deployment Guide for Maximum Security Environments.

For more information about this and other Microsoft/Polycom interoperability considerations, refer to the Polycom Unified Communications Deployment Guide for Microsoft Environments.

Points to note about SIP:

The SIP protocol has been widely adapted for voice over IP communications and basic video conferencing; however, many of the advanced video conferencing capabilities are not yet standardized. Many capabilities also depend on the SIP server.

The following are examples of features that are not supported using SIP:

• Cascaded multipoint in SIP calls.

• Meeting passwords. If you set a meet ing password, SIP endpoints will be unable

to dial in to a multipoint call.

For more information about SIP compatibility issues, refer to the Release Notes for Polycom HDX Systems.

Configuring SIP Settings for Integration with Microsoft Office Communications Server 2007 R2 and Microsoft Lync Server 2010

Polycom HDX software versions 3.0.3 and later have been qualified with Microsoft Office Communications Server 2007 R2, while HDX software versions 3.0.5 and later have been certified with Microsoft Lync Server 2010. Integration with Office Communications Server and Lync Server allows Office Communicator and Polycom HDX system users to place audio and video calls to each other.

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Networks

If a Polycom HDX system is running in dynamic management mode, it cannot be simultaneously registered with Office Communications Server or Lync Server and the presence service provided by a CMA or RealPresence Resource Manager system. Polycom HDX systems can obtain presence services from only one source: Office Communications Server and Lync Server, or the presence service provided by the CMA or RealPresence Resource Manager system.

Polycom supports the following features in Microsoft Office Communications Server 2007 R2 and Microsoft Lync Server 2010:

• Interactive Connectivity Establishment (ICE)

• Federated presence

• Real-time video

• Call hold and resume for Lync-hosted SIP calls

In addition, Polycom supports the Centralized Conferencing Control Protocol (CCCP) feature in Microsoft Lync Server 2010.

For more information about this and other Microsoft/Polycom interoperability considerations, refer to the Polycom Unified Communications Deployment Guide for Microsoft Environments.

If your organization deploys multiple Office Communications Server and Lync Server pools, a Polycom HDX system must be registered to the same pool to which the system's user account is assigned.

Configuring SIP Settings for Integration with the Telepresence Interoperability Protocol (TIP)

When SIP is enabled on an HDX system that has the TIP option key, the HDX system can interoperate with TIP endpoints.

Points to note about TIP:

• TIP is supported only on the following HDX systems:

— Polycom HDX 9006 — Polycom HDX 8000 HD with Hardware Version B — Polycom HDX 7000 HD with Hardware Version C or D — Polycom HDX 4500 — Polycom HDX 4000 with Hardware Version C

• HDX systems cannot host multipoint calls while in a SIP (TIP) call.

• SIP (TIP) calls must connect at a call speed of 1 Mbps or higher.

• Only TIP version 7 is supported.

• In a TIP call, only XGA content at 5 fps is supported. The following content

sources are not supported in TIP calls: — USB content from the Polycom Touch Control — People+Content IP

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For more information about Polycom support for the TIP protocol, refer to the Polycom Unified Communications Deployment Guide for Cisco Environments.

RTV and Lync-Hosted Conference Support

To use RTV in a Lync-hosted conference, you must have the RTV option key enabled on one of the following HDX systems:

• Polycom HDX 9006

• Polycom HDX 8000 with Hardware Version B

• Polycom HDX 7000 with Hardware Version C or D

• Polycom HDX 6000

• Polycom HDX 4500

• Polycom HDX 4000 with Hardware Version C

For more information about configuring your Lync Server video settings for RTV, refer to the Polycom Unified Communications Deployment Guide for Microsoft Environments.

Specifying Quality of Service

Set the Quality of Service options for the way your network handles IP packets during video calls.

Polycom Video Error Concealment and Dynamic Bandwidth

You can handle video quality issues by enabling the PVEC (Polycom Video Error Concealment) setting, the Dynamic Bandwidth setting, or both settings.

If both settings are enabled, Dynamic Bandwidth adjusts the Video Rate in order to reduce packet loss to 3% or less. When the Packet Loss drops to 3% or less, PVEC cleans up the video image on your monitor. The additional processing power required might cause the Video Rate to drop while the system is using PVEC. If this happens, the Call Statistics screen shows the Video Rate Used as lower than the Video Rate. If Packet Loss is 0 for at least 10 minutes, PVEC stops operating and the Video Rate Used increases to match the Video Rate.

If only PVEC is enabled and the system detects Packet Loss, PVEC attempts to clean the image but the Video Rate is not adjusted. If only Dynamic Bandwidth is enabled and the system detects Packet Loss of 3% or more, the Video Rate is adjusted but PVEC does not clean the image.

You can view % Packet Loss, Video Rate, and Video Rate Used on the Call Statistics screen. Press Info on the remote control during a call to get to the Call Statistics screen.

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Networks

Quality of Service Settings

To specify Quality of Service:

1 Do one of the following:

— In the local interface, go to System > Admin Settings > Network > IP

> Quality of Service (select if necessary).

— In the web interface, go to Admin Settings > Network > IP Network

> Quality of Service.

2 Configure these settings on the Quality of Service screen:

Setting Description Type of Service Specifies your service type and lets you choose how to set the

priority of IP packets sent to the system for video, audio, and far-end camera control:

• IP Precedence — Represents the priority of IP packets sent to the system. The value can be between 0 and 5. If this setting is selected, enter the value in the Type of

Service Value field.

• DiffServ — Represents a priority level between 0 and 63. If

this setting is selected, enter the value in the Type of Service Value field.

Type of Service Value

Maximum Transmission Unit Size

Enable PVEC Allows the system to use PVEC (Polycom Video Error

Enable RSVP Allows the system to use Resource Reservation Setup Protocol

Specifies the IP Precedence or Diffserv value for Video, Audio, and Control.

• Audio—audio RTP traffic and associated RTCP traffic

• Video—video RTP traffic and associated RTCP traffic

• Control—traffic on any of the following channels:

H.323—H.225.0 Call Signaling, H.225.0 RAS, H.245, Far End Camera Control

SIP—SIP Signaling, Far End Camera Control, Binary Floor Control Protocol (BFCP)

Specifies the Maximum Transmission Unit (MTU) size used in IP calls. If the video becomes blocky or network errors occur, packets may be too large; decrease the MTU. If the network is burdened with unnecessary overhead, packets may be too small; increase the MTU.

Concealment) if packet loss occurs.

(RSVP) to request that routers reserve bandwidth along an IP connection path. Both the near site and far site must support RSVP in order for reservation requests to be made to routers on the connection path.

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Setting Description Dynamic

Bandwidth Maximum

Transmit Bandwidth

Maximum Receive Bandwidth

Specifies whether to let the system automatically find the optimum line speed for a call.

Specifies the maximum transmit line speed between 64 kbps and the system’s maximum line rate.

Specifies the maximum receive line speed between 64 kbps and the system’s maximum line rate.

Note: The 8 Mbps Line Rate feature is only for multipoint calls. It is not available as a maximum bandwidth.

Configuring the System for Use with a Firewall or NAT

A firewall protects an organization’s IP network by controlling data traffic from outside the network. Unless the firewall is designed to work with H.323 video conferencing equipment, you must configure the system and the firewall to allow video conferencing traffic to pass in and out of the network.

Firewall Settings

Network Address Translation (NAT) network environments use private internal IP addresses for devices within the network, while using one external IP address to allow devices on the LAN to communicate with other devices outside the LAN. If your system is connected to a LAN that uses a NAT, you need to enter the NAT Public (WAN) Address so that your system can communicate outside the LAN.

To set up the system to work with a firewall or NAT:

1 Do one of the following:

— In the local interface, go to System > Admin Settings > Network > IP

> Firewall (select if necessary).

— In the web interface, go to Admin Settings > Network > IP Network

> Firewall.

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Networks

2 Configure these settings on the Firewall screen:

Setting Description Fixed Ports Lets you specify whether to define the TCP and UDP ports.

• If the firewall is not H.323 compatible, enable the Fixed Ports setting. The Polycom HDX system assigns a

range of ports starting with the TCP and UDP ports you specify, as shown in the following note.

Note: You must open the corresponding ports in the firewall. In addition:

— For H.323 you must open the firewall’s TCP port

1720 to allow incoming calls.

— For SIP, open the following ports depending on the

configuration of the SIP Transport Protocol setting:

• UDP: 5060

• TCP: 5060

• TLS: 5061

• If the firewall is H.323 compatible or the system is not

behind a firewall, disable this setting.

TCP Ports UDP Ports

Enable H.460 Firewall Traversal

NAT Configuration Lets you specify whether the system should determine the

NAT Public (WAN) Address

Lets you specify the beginning value for the range of TCP and UDP ports used by the system when the Fixed Ports setting is enabled. The system automatically calculates the ending value for the range based on the beginning value you set. The ranges are as follows:

• TCP Ports: 6-port range, default starting port is 3230 (default range is 3230-3235)

• UDP Ports: 51-port range, default starting port is 3230 (default range is 3230-3280)

Allows the system to use H.460-based firewall traversal for IP calls. For more information, refer to H.460 Firewall/NAT

Traversal on page 2-24.

NAT Public WAN Address automatically.

• If the system is not behind a NAT or is connected to the IP network through a Virtual Private Network (VPN), select Off.

• If the system is behind a NAT that allows HTTP traffic, select Auto.

• If the system is behind a NAT that does not allow HTTP traffic, select Manual.

Displays the address that callers from outside the LAN use to call your system. If you chose to configure the NAT manually, enter the NAT Public Address here.

NAT is H.323 Compatible

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Specifies that the system is behind a NAT that is capable of translating H.323 traffic.

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Setting Description Address Displayed

in Global Directory Enable SIP

Keep-Alive Messages

The Enable SIP Keep-Alive Messages setting is enabled by default. However, when an HDX system is deployed or registered in an Avaya SIP environment, Polycom recommends that you disable the setting to allow calls to connect fully.

Lets you choose whether to display this system’s public or private address in the global directory.

Specifies whether to regularly transmit keep-alive messages on the SIP signaling channel and on all RTP sessions that are part of SIP calls.

Keep-alive messages keep connections open through NAT/Firewall devices that are often used at the edges of both home and enterprise networks.

In environments set up behind a firewall, firewall administrators can choose to limit access to TCP connections only. Although TCP is an accurate and reliable method of data delivery that incorporates error-checking, it is not a fast method. For this reason, real-time media streams often use UDP, which offers speed but not necessarily accuracy. Within an environment behind a firewall, where firewall administrator has restricted media access to TCP ports, calls can be completed using a TCP connection instead of UDP.

Systems deployed outside a firewall are potentially vulnerable to unauthorized access. Visit the Polycom Security section of the Knowledge Base at

support.polycom.com for timely security information. You can also register to

receive periodic email updates and advisories.

H.460 Firewall/NAT Traversal

You can configure Polycom HDX systems to use standards-based H.460.18 and H.460.19 firewall traversal, which allows video systems to more easily establish IP connections across firewalls.

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Gatekeeper

IP Network

System with

Enterprise Location A

Enterprise Location B

Service Provider

Polycom VBP device

Traversal Enabled

System with Traversal Enabled

that Supports H.460.18 and H.460.19

Networks

The following illustration shows how a service provider might provide H.460 firewall traversal between two enterprise locations. In this example the Polycom Video Border Proxy™ (VBP of the service provider network and facilitates IP calls between Polycom HDX systems behind different firewalls.

) firewall traversal device is on the edge

To use this traversal, Polycom HDX systems and firewalls must be configured as follows:

1 Enable firewall traversal on the Polycom HDX system.

2 Register the Polycom HDX system to an external Polycom VBP device

3 Make sure that firewalls being traversed allow Polycom HDX systems

Basic Firewall/NAT Traversal Connectivity

Basic Firewall/NAT Traversal Connectivity allows HDX systems to connect to the SIP-based RealPresence solutions using the Acme Packet Net-Net family of Session Border Controllers (SBC). An HDX system connects to the Acme Packet Net-Net SBC as a remote enterprise endpoint. The remote enterprise endpoint is registered to the enterprise’s SIP infrastructure and connects to an internal enterprise endpoint through the enterprise firewall.

a Go to System > Admin Settings > Network > IP > Firewall.

b Select Enable H.460 Firewall Traversal.

that supports the H.460.18 and H.460.19 standards.

behind them to open outbound TCP and UDP connections.

— Firewalls with a stricter rule set should allow Polycom HDX systems

to open at least the following outbound TCP and UDP ports: 1720 (TCP), 14085-15084 (TCP) and 1719 (UDP), 16386-25386 (UDP).

— Firewalls should permit inbound traffic to TCP and UDP ports that

have been opened earlier in the outbound direction.

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For details about the use and configuration of the Acme Packet Net-Net SBC used in conjunction with this feature, refer to Deploying Polycom Unified

Communications in an Acme Packet Net-Net Enterprise Session Director Environment.

HDX systems now also provide full mutual TLS support for SIP and XMPP Presence connections. Full mutual TLS support gives administrators the ability to identify and authenticate devices attempting to join conferences from outside the enterprise network.

Connecting Polycom HDX Systems to ISDN or Other Networks

The following network interface modules are available for some Polycom HDX systems:

•BRI — Allows you to connect to an ISDN network using up to four BRI

lines.

•PRI — Allows you to connect to an ISDN T1 or E1 network using a PRI

line.

• V.35/RS-449/RS-530 — Allows you to connect to third-party network

equipment, including encryption equipment and RS-366 terminal adaptors and inverse multiplexers.

If you received a network interface module with your system, you may find it convenient to install it before positioning the system. Refer to the setup sheet that you received with the network interface module. Make sure that the system is powered off before you connect devices to it.

You will need the following network hardware.

Network Module Requirements BRI • NT-1 device, if the system will be connected to a

network that provides a U interface. Do not use an NT-1 device if your PBX network provides an S/T interface.

• Up to 4 BRI lines that will not be shared with other equipment.

If you connect fewer than four BRI ports on the system’s network interface module, connect them in ascending order, starting with port 1.

PRI

(North America and Japan)

• PBX crossover cable, if required for your PBX.

• Channel Service Unit (CSU) — not required if you

connect the system to a PBX network.

• PRI line.

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Additional device Examples: Quad BRI — NT-1 PRI — CSU V.35/RS-449/RS-530 — encryption equipment

Network interface module

External power supply if using PRI or NT-1

UPS

Power source

Network

Polycom HDX system

Additional device Examples: Quad BRI — NT-1 PRI — CSU V.35/RS-449/RS-530 — encryption equipment

Network interface module

External power supply if using PRI or NT-1

UPS

Power source

Network

Polycom HDX system

Network Module Requirements

Networks

PRI

(outside North America and Japan)

Serial V.35/RS-449/ RS-530

(with RS-366 dialing)

• 75 W coaxial adapter, if the network connection is via a 75 W coaxial cable.

• PBX crossover cable, if required for your PBX.

• PRI line.

• Third-party network equipment and cables.

Contact your network equipment vendor to obtain the appropriate cables for the equipment you connect to this interface. If you use only one cable, connect it to port 1 of the network interface module and to the lowest-numbered port of the data co mmu ni ca tio ns equipment.

The following diagram shows a general view of how network interface modules are connected in Polycom HDX 9000 series systems.

The following diagram shows a general view of how network interface modules are connected with Polycom HDX 8000 series, Polycom HDX 7000 series, and Polycom HDX 4000 series systems.

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Quad BRI Network Interface Status Lights

The network interface lights are located on the network interface module.

Interface Light State Description

Lights are off One of the following:

Green light is on The system is receiving a clock signal

Yellow light is on The system is able to make a call. Green and yellow lights are on One of the following:

• No power is going to the system.

• The system is not connected to the

network.

• The system is not receiving a clock signal from the network.

• The system is restarting.

from the network.

• The system is receiving a software update.

• The system is operating normally.

PRI Network Interface Status Lights

The network interface lights are located on the network interface module.

Interface Light State Description

Lights are off No power to the system. Red light is on or blinking The system is not connected to the

Yellow light is on or blinking A problem exists with the ISDN line. Green light is on The system is able to make and receive

ISDN network, or a problem exists with the ISDN line.

calls.

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Serial V.35/RS-449/RS-530 Network Interface Status Lights

The network interface lights are located on the network interface module.

Interface Light State Description

Lights are off One of the following:

• No power to the system.

• The system is not communicating

with the network.

• The system is restarting.

Yellow light is on The system is receiving a clock signal

from the network (able to make a call).

Yellow and green lights are on The system is in a call.

Networks

Configuring ISDN and Other Network Interface Settings

You can configure a network interface option if the corresponding network interface module is installed. The system automatically detects the type of interface installed and displays only the required configuration screens.

Configuring the BRI Network Interface

Polycom HDX systems do not support multilink BRI connections.

To configure the ISDN network interface settings:

1 Do one of the following:

— In the local interface, go to System > Admin Settings > Network >

ISDN (select if necessary).

— In the web interface, go to Admin Settings > Network > ISDN.

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2 Configure these settings:

Setting Description Enable ISDN

H.320 Number of ISDN

Channels to Dial in Parallel

Outside Line Dialing Prefix

Numbering Plan

ISDN Voice Algorithm

ISDN Switch Protocols

Auto BRI Configuration

Country, Country Code

Allows this system to make H.320 (ISDN) calls.

Specifies how many channels to dial at one time. You can specify up to 12 channels. If you experience network

problems, decrease the number. Specifies the ISDN dialing prefix used to call outside the

network. Select the appropriate numbering plan for your location, if it

differs from the default. Specifies which voice algorithm (aLaw or uLaw) is used for

ISDN voice calls. Do not change this setting unless you experience audio issues

in all ISDN voice calls. Specifies the protocol used by your network’s switch.

Allows the NI-1 or NI-2 switch to automatically configure the directory numbers and SPIDs.

This setting is only available if you have selected the NI-1 or NI-2 switch protocol.

Displays the country selected as the system’s location and the country code used for international calls to the system. To specify the system’s location, go to System > Admin Settings > General Settings > Location. The system automatically supplies the country code when you specify the country.

Area Code Specifies the area code for this system’s location. Directory

Numbers

Specifies the numbers assigned to the B1 and B2 channels for each BRI line.

The two numbers for a line may be the same or different, depending on the switch protocol in use.

Enable Specifies whether to enable the associated ISDN line.

If you selected Standard ETSI Euro-ISDN protocol, you must enable all BRI lines that you expect to be active, and you must not enable lines that will not be connected.

You may want to disable a particular line if there are problems with the line that generate continuing error messages.

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3 If you have configured the ISDN switch protocol to be AT&T 5ESS

Multipoint, NI-1, NI-2, or Nortel DMS-100, select if necessary and enter the ISDN BRI SPIDs provided by your service provider.

After you enter the SPIDs, the system verifies them. If the system is unable to verify the SPIDs, make sure the system is connected and that the ISDN numbers you entered are correct.

If you do not have the SPIDs from your service provider, you can click Start to Auto Detect SPIDs.

Configuring the PRI Network Interface

Points to note about fractional PRI:

• Assigned channels must begin with channel 1, and the channel numbers must

be consecutive.

• A D channel must be provided.

• Outbound call bandwidth must not exceed the available bandwidth.

Networks

To configure the ISDN network interface settings:

1 Do one of the following:

— In the local interface, go to System > Admin Settings > Network >

ISDN (select if necessary).

— In the web interface, go to Admin Settings > Network > ISDN.

2 Configure these settings:

Setting Description Enable ISDN

H.320 Area Code Specifies the area code for this system’s location. PRI Video

Number Outside Line

Dialing Prefix BONDING:

Calling Endpoint Uses the Original ISDN Number

Allows this system to make H.320 (ISDN) calls.

Specifies the ISDN number assigned to this system.

Specifies the ISDN dialing prefix used to call outside the network.

Specifies the use of a bonding standard. Incoming bonded calls will use the original number received to connect all remaining lines required for the call.

Line Signaling Specifies the framing format in use.

This setting is configurable for PRI E1, read-only for PRI T1.

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Setting Description External CSU

North America

Specifies whether this system uses an external or internal Channel Service Unit (CSU).

only Line Build Out

PRI T1 only

For systems using an internal CSU, indicates the output attenuation in dB. Your service provider can provide you with these values.

For systems using an external CSU, indicates the length (in feet) of the RJ-45 cable that connects the PRI network interface module to the CSU.

Switch Protocol Specifies the Network switch protocol. The available choices

are determined by the system’s country settings. This setting is read-only for PRI E1, configurable for PRI T1. Your ISDN service provider can tell you which protocol your

network uses. If you later change the Country setting, the PRI switch protocols available may also change, and you may be prompted to configure a different PRI switch protocol.

ISDN Voice Algorithm

Specifies which voice algorithm (aLaw or uLaw) is used for ISDN voice calls.

Do not change this setting unless you experience audio issues in all ISDN voice calls.

Numbering Plan Select the appropriate numbering plan for your location, if it

differs from the default.

International

Specify the dialing prefix needed for international calls.

Dialing Prefix Call-by-Call Specifies a code that the system sends to the telephone

company switch to request a special service, if such a code is required.

Consult your telephone service provider to determine the proper call-by-call value.

Number of ISDN Channels to Dial in Parallel

Specifies how many channels to dial at one time. Y ou can specify up to 12 channels. If you experience network

problems, decrease the number. Set this value to 1 for serial dialing. Serial dialing is not

recommended unless you have trouble connecting calls using parallel dialing.

Restore Defaults Resets all values on this screen. This does not affect other

PRI settings.

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Networks

Setting Description PRI Line Type Displays read-only information about the system and its Number of

Active Channels D Channel

Location Network Mode Clock Source Terminal

Endpoint ID

TEI

Line Termination

PRI E1 only

3 Select if necessary and select a channel to activate or deactivate it.

Active channels are represented by a green icon, and inactive channels are represented by a gray icon.

configuration.

Make sure that channels are activated and deactivated only by a knowledgeable network professional so that the system operates properly and can dial at the desired rates.

Configuring the Serial V.35/RS-449/RS-530 Network Interface

To configure the V.35/RS-449/RS-530 network interface settings:

1 Do one of the following:

— In the local interface, go to System > Admin Settings > Network >

V.35/RS-449/RS-530 (select if necessary).

— In the web interface, go to Admin Settings > Network >

V.35/RS-449/RS-530.

2 Configure these settings:

Setting Description Enable

V.35/RS-449/RS-530 V.35 Ports Used Specifies whether one or two lines are connected.

Allows the system to connect to a terminal adapter using a V.35, RS-449, or RS-530 connection.

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Setting Description RS-366 Dialing Allows users to dial calls from this system.

Clear this setting if this is a dedicated connection or if another device is used for dialing calls.

Area Code Port 1 Port 2

Specifies the area code and number or numbers that other sites dial to reach this system.

If this is a dedicated connection, leave these fields blank.

Prefix Lets you specify the dialing prefix required to reach an

outside line.

Calling Profile Lets you specify what data communications equipment is

connected to the network interface. The system automatically displays the default prefixes, suffixes, and calling speeds required by that device.

If your device is not listed, select Custom.

Speed Lets you define the prefixes or suffixes to use for each

speed used in a Custom Calling Profile. For information about required prefixes and suffixes, refer to the documentation that came with the device.

If you choose a predefined Calling Profile, this information is supplied for you.

ST Lets you specify the signaling required by the external RT RTS

device connected to the system. Specify normal or inverted, as appropriate. In most cases, normal signaling is appropriate.

CTS If your system is connected to Ascend equipment, you DSR

may need to set CTS to Ignore.

DCD DTR Answer on DSR Specifies that the system should begin the call when it

detects a DSR signal.

Delayed DCD Hangup

DTR Pulse Duration (secs)

Specifies how long the system waits to end the call after a DCD signal is lost (for example, during a ca ll via satellite).

Specifies how long the DTR signal goes low after the far site hangs up. When the pulse is too short, the call may not clear.

If your system is connected to ADTRAN equipment, you may need to adjust DTR pulse duration.

Trigger Call on H.320 Data

2–34 Polycom, Inc.

Specifies whether the call starts when H.320 data is detected at the V.35 interface while set for direct connect.

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Setting Description Crypto Resync Allows a Polycom HDX system connected to

cryptographic equipment to signal when it loses video synchronization during a call. The cryptographic equipment can then resynchronize with the far site.

Networks

Use RTS Signal for Resync Pulse

Time Between Pulses (sec)

Pulse Width (millisec)

Enable Broadcast Mode

Enable People+Content

Video Format Specifies the resolution at which video is transmitted. Video Protocol Specifies the protocol used to transmit video. Choose the

Allows the system to send the resynchronization pulse on the RTS signal. Select this setting if your data communications equipment uses the V.35 or RS-449 capability of the serial V.35/RS-449/RS-530 network interface.

Note: When you select this setting, the RTS no longer functions as the Request To Send signal.

Specifies whether the system should set the time between resync pulses automatically or use the number of seconds you enter.

Specifies whether the system should set the pulse duration automatically or use the number of milliseconds you enter.

Enables support for H.331 broadcast transmissions from the Polycom HDX system.

Broadcast mode enables the system to send video and audio to many other systems, such as large satellite networks.

Enables People+Content for broadcast mode.

lowest protocol supported by all systems in the conference.

Audio Protocol Specifies the protocol used to transmit audio. Frame Rate Specifies the frame rate to use.

Connecting to an Analog Phone Line

You can connect an analog phone line to a Polycom HDX 9000 series, Polycom HDX 8000 series, Polycom HDX 4000, or Polycom HDX 4000 HD system to make regular telephone calls with the system or to add audio-only participants to video calls. The first analog phone or Voice Over ISDN connection does not count toward the number of sites in a call. Additional analog phone or Voice Over ISDN connections, as well as all H.323 audio-only and SIP audio-only connections, do count toward the number of sites in a call.

Polycom, Inc. 2–35

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Administrator’s Guide for Polycom HDX Systems

A connected SoundStation® IP 7000 conference phone can use this analog phone line to make regular telephone calls when the Polycom HDX system is configured as described in Configuring Telephony.

The country setting must be configured correctly on the Polycom HDX system to ensure proper operation of the phone line and to comply with local telephony regulations.

Configuring Telephony

To configure telephony options:

1 Do one of the following:

— In the local interface, go to System > Admin Settings > Network >

Telephony (select if necessary).

— In the web interface, go to Admin Settings > Network > Telephony.

2 Configure these settings on the Telephony screen:

Setting Description Room Telephone Number Enter the telephone number of the room where the

system is located.

System Telephone Number

Polycom HDX 9000 series Polycom HDX 8000 series Polycom HDX 4000 HD Polycom HDX 4000

Outside Line Dialing Prefix

Polycom HDX 9000 series Polycom HDX 8000 series Polycom HDX 4000 HD Polycom HDX 4000

Specifies the analog phone number of the system, including country and area codes for the system’s location.

Specifies the dialing prefix used to call outside the network.

To configure the analog phone line (POTS line):

1 Go to System > Admin Settings > Network > Telephony in the local

interface or go to Admin Settings > Network > Telephony in the web interface.

2 Enter the System Telephone Number for the analog phone line.

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3 Go to System > Admin Settings > Network > Call Preference in the local

interface or go to Admin Settings > Network > Call Preference in the web interface.

4 Enable Analog Phone.

5 Go to System > Admin Settings > Network > Call Preference > in

the local interface or go to Admin Settings > Network > Call Preference in the web interface.

6 Add Analog Phone to the Phone Dialing Order on the Network Dialing

screen.

Configuring Call Preferences

Call preferences help you manage the network bandwidth used for calls. You can specify the default and optional call settings for outgoing calls. You can also limit the call speeds of incoming calls.

Networks

To choose call preferences:

1 Do one of the following:

— In the local interface, go to System > Admin Settings > Network >

Call Preference (select if necessary).

— In the web interface, go to Admin Settings > Network > Call

Preference.

2 Configure these settings on the Call Preference screen:

Setting Description H.239 Specifies standards-based People+Content data

collaboration. Enable this option if you know that H.239 is supported by the far sites you will call. If callers experience issues when sharing content with other Polycom systems, disable this setting.

IP H.323 Allows the system to make IP calls. SIP Allows the system to use SIP when connecting IP

calls.

TIP

Polycom HDX 9006 Polycom HDX 8000 HD with

Hardware Version B

Polycom HDX 7000 HD with

Hardware Versions C and D

Polycom HDX 4500

The TIP setting is displayed only when the TIP option key has been installed.

When this setting is enabled, the HDX system uses TIP to communicate with another TIP-enabled system.

When the TIP setting is enabled, you can select Preferred Speeds for TIP.

Polycom, Inc. 2–37

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Setting Description Analog Phone

Polycom HDX 9000 series Polycom HDX 8000 series Polycom HDX 4000 HD Polycom HDX 4000

Transcoding

Polycom HDX 9006 Polycom HDX 9004 Polycom HDX 9002 Polycom HDX 8000 series Polycom HDX 4500 Polycom HDX 4000 HD

Allows the system to make voice-only calls to any phone using an analog phone line.

Allows the Polycom HDX system and the endpoints to adapt multiple environments for one multipoint call. Specifies whether the system allows each far-end system to connect at the best possible call rate and audio/video algorithm. If transcoding is disabled, the Polycom HDX system down-speeds all connections to the same call rate.

When transcoding is enabled, the maximum resolution used in the call is SIF (352x240)/CIF (352x288), even if all of the endpoints in the call are capable of higher resolutions. The maximum transcoding resolution can be less than SIF/CIF, based on the number and type of endpoints used in the call, but the frame rate is always 30 fps.

HDX systems support transcoding for audio and video algorithms, video resolution, and call rate. Polycom HDX 7000 HD systems support transcoding for audio algorithms and use speed matching for the call rate.

Diagnostic Mode Enables a limited operating mode that uses H.261 for

video and G.711 for audio. This mode provides administrators with a workaround for interoperability issues that cannot be resolved using other methods. The Diagnostic Mode setting stays in effect until you change it.

Diagnostic Mode disables many system features such as content sharing, far end camera control, and advanced audio and video algorithms. Use Diagnostic Mode only when calling systems that do not operate properly with these advanced features.

Note: The name of this setting changed from Basic Mode to Diagnostic Mode.

ISDN Gateway Allows users to place IP-to-ISDN calls through a

gateway.

IP Gateway Allows users to place ISDN-to-IP or IP-to-IP calls

through a gateway.

2–38 Polycom, Inc.

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Setting Description

Networks

Maximum Resolution

Polycom HDX 7000 Polycom HDX 6000 series

Polycom HDX 7000: Allows you to send and receive 720p people video at 15 fps for NTSC and 12.5 fps for PAL. When this setting is enabled, the system displays only two windows in Dual Monitor Emulation (DME) mode.

Polycom HDX 6000 series: Allows you to send and receive 1080p people video. When this setting is enabled, Camera 2 is automatically set to People. You can use People+Content IP to send content, but sending content will result in reduced People video quality.

For more information about maximum resolution and call speeds, refer to Appendix C, Call Speeds and

Resolutions.

V.35/RS-449/RS-530 Allows the system to make calls through your

third-party network equipment. This selection is only available when the system has a

V.35/RS-449/RS-530 network module installed.

ISDN H.320 Allows the system to make ISDN calls.

This selection is only available when the system has ISDN networking capability.

Voice Over ISDN Allows the system to make voice-only calls to phones

connected to an ISDN network, such as an organization’s PBX. The ISDN BRI must be provisioned to support voice calls.

This selection is only available when the system has ISDN networking capability.

Preferred Dialing Method Specifies the preferred method for dialing various call

types. If set to Auto, calls use the configured Dialing Order. If set to Manual, the system prompts the user to select the call type from a list when placing a call.

Notes:

• Call rollover does not occur for contacts called as

part of a group. If preferred dialing is set to Auto, each contact in a group is called using the first available call type it has that matches the Dialing Order set on the system. If preferred dialing is set to Manual, each contact is called using the first available call type in this order: H.323, SIP, ISDN/V.35, gateway H.320, gateway H.323, Voice Over ISDN, then analog phone.

• When using the Polycom Touch Control, the preferred dialing method must be set to Auto.

Polycom, Inc. 2–39

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Setting Description Call Preference

Polycom HDX 9000 series Polycom HDX 8000 series Polycom HDX 7000 series Polycom HDX 4000 series

Specifies whether the Polycom HDX system uses the Video Dialing Order or the Phone Dialing Order first when placing calls. This setting is available only when both video and phone call types are available.

Video Dialing Order Specifies how the system places video calls to

directory entries that have more than one type of number. It also specifies how the system places video calls from the Place a Call screen when the call type selection is either unavailable or set to Auto or Video. If a call attempt does not connect, the system tries to place the call using the next call type in the list.

This setting is available only when Preferred Dialin g Method is set to Auto.

For more information, refer to Configuring Dialing

Order Settings on page 2-41.

Phone Dialing Order

Polycom HDX 9000 series Polycom HDX 8000 series Polycom HDX 7000 series Polycom HDX 4000 HD Polycom HDX 4000

Specifies how the system places audio calls to directory entries that have more than one type of number. It also specifies how the system places audio calls from the Place a Call screen when the call type selection is either unavailable or set to Auto or Phone. If a call attempt does not connect, the system tries to place the call using the next call type in the list.

This setting is available only when Preferred Dialin g Method is set to Auto.

For more information, refer to Configuring Dialing

Order Settings on page 2-41.

Preferred Speed for Placing Calls

IP Calls SIP (TIP) Calls

Determines the speeds to use for IP or SIP (TIP) calls from this system when:

• The Call Quality selection is either unavailable or set to Auto on the Place a Call screen

• The call is placed from the directory

If the far-site system does not support the selected speed, the system automatically negotiates a lower speed.

Users cannot specify a call speed when placing calls from the Polycom Touch Control.

The SIP (TIP) Calls setting is available only when the TIP setting is enabled.

2–40 Polycom, Inc.

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Setting Description

Networks

Maximum Speed for Receiving Calls

IP Calls SIP (TIP) Calls

ISDN Video Calls (H.320)

Polycom HDX 9000 series Polycom HDX 8000 series Polycom HDX 7000 series Polycom HDX 6000 series Polycom HDX 4000 HD Polycom HDX 4000

International ISDN Calls

Polycom HDX 9000 series Polycom HDX 8000 series Polycom HDX 7000 series Polycom HDX 6000 series Polycom HDX 4000 HD Polycom HDX 4000

Allows you to restrict the bandwidth used when receiving IP or SIP (TIP) calls.

If the far site attempts to call the system at a higher speed than selected here, the call is renegotiated at the speed specified in this field.

The SIP (TIP) Calls setting is available only when the TIP setting is enabled.

Determines the speeds that will be used for ISDN video calls from this system when:

• The Call Quality selection is either unavailable or set to Auto on the Place a Call screen

• The call is placed from the directory

If the far-site system does not support the selected speed, the system automatically negotiates a lower speed.

Determines the speeds that will be used for International ISDN video calls from this system when:

• The Call Quality selection is either unavailable or set to Auto on the Place a Call screen

• The call is placed from the directory

If the far-site system does not support the selected speed, the system automatically negotiates a lower speed.

3 Select if necessary to go to the Call Speeds screen and specify the call

speeds to make available to users, if you are allowing them to choose speeds on a call-by-call basis.

To make the enabled call types available on the Place a Call screen, you must enable the Call Quality setting. For more information about this and other Home Screen settings, refer to Customizing the Home Screen on page 7-3.

Configuring Dialing Order Settings

If the call type on the home screen is set to a specific call type, the system does not attempt to place the call using a different call type, even if other types are listed in Video Dialing Order or Phone Dialing Order.

You can configure the Polycom HDX system so that users can choose to place IP-to-ISDN or ISDN-to-IP calls through a gateway.

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To allow users to place an IP-to-ISDN call through a gateway:

1 Make sure the system is registered with a gatekeeper.

2 Do one of the following:

— In the local interface, go to System > Admin Settings > Network >

— In the web interface, go to Admin Settings > Network > Call

3 If you want to allow users to place IP-to-ISDN calls through a gateway

when calling from the directory, do one of the following:

— On the Network Dialing screen, set Preferred Dialing Method to

Call Preference and enable ISDN Gateway.

Preference and enable ISDN Gateway.

Auto and select ISDN Gateway as the first choice under Video Dialing Order. With this configuration, IP-to-ISDN calls placed from

the directory will be placed through a gateway if an ISDN number exists. If the system is not registered with PathNavigator, the gateway suffix/prefix must be configured for the corresponding speed on the Gateway Setup screen at System > Admin Settings > Network > IP > H.323 Settings. If the system is registered with PathNavigator, the necessary suffix is added automatically when a call is placed.

— On the Network Dialing screen, set Preferred Dialing Method to

Manual. With this configuration, users can select ISDN Gateway

from the list of call types that appears when placing a call from the directory.

To allow users to place an ISDN-to-IP call through a gateway:

1 Go to System > Admin Settings > Network > Call Preference in the local

interface or Admin Settings > Network > Call Preference in the web interface.

2 Enable IP Gateway.

3 If you want to allow users to place ISDN-to-IP or IP-to-IP calls through a

gateway when calling from the directory, do one of the following:

— On the Network Dialing screen, set Preferred Dialing Method to

Auto and select IP Gateway as the first choice under Video Dialing Order. With this configuration, ISDN-to-IP calls placed from the

directory will be placed through a gateway if an ISDN number and IP extension exist. IP-to-IP calls placed from the directory will be placed through a gateway if an IP address and IP extension exist.

— On the Network Dialing screen, set Preferred Dialing Method to

Manual. With this configuration, users can

select IP Gateway from

the list of call types that appears when placing a call from the directory.

2–42 Polycom, Inc.

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Monitors and Cameras

Connecting Monitors

Make sure that the system is powered off before you connect devices.

Connecting Monitors to Polycom HDX 9000 Series Systems

The following table shows how you can connect monitors to a Polycom HDX 9000 series system.

Video Output Number Connector Output Formats 1 Two BNC (not

available on Polycom HDX 9006)

DVI-I VGA, DVI*, Component

2 Two BNC (not

available on Polycom HDX 9006)

DVI-I VGA, DVI*, Component

3 (VCR/DVD Player) BNC (two) S-Video, Composite 4 (Content),

Polycom HDX 9004 * Select DVI if the monitor is connected using HDMI or DVI-D.

For Monitor 1 and Monitor 2, the system may provide both dual BNC connectors and a DVI-I connector. Only one at a time is active, based on the output format configured for that monitor.

DVI-I VGA, DVI*, Component

S-Video, Composite

The Polycom HDX system user interface is displayed on Monitor 1. If you cannot see the user interface on the system’s monitor, refer to Changing the

Video Format on page 12-7.

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Administrator’s Guide for Polycom HDX Systems

Connecting Monitors to Polycom HDX 8000 Series or Polycom HDX 7000 Series Systems

The following table shows how you can connect monitors to a Polycom HDX 8000 series system or Polycom HDX 7000 system with Hardware Version A, B, or C.

Video Output Number Connector Output Formats 1 DVI-I VGA, DVI*, Component 2 DVI-I VGA, DVI*, Component 3 (VCR/DVD Player) S-Video S-Video, Composite

* Select DVI if the monitor is connected using HDMI or DVI-D.

The following table shows how you can connect monitors to a Polycom HDX 7000 system with Hardware Version D.

Video Output Number Connector Output Formats 1 DVI-I VGA, DVI*, Component 2 DVI-I VGA, DVI*, Component

* Select DVI if the monitor is connected using HDMI or DVI-D.

The Polycom HDX system user interface is displayed on Monitor 1. If you cannot see the user interface on the system’s monitor, refer to Changing the

Video Format on page 12-7.

Connecting a Monitor to Polycom HDX 6000 Series Systems

The following table shows how you can connect a monitor to a Polycom HDX 6000 series system.

Video Output Connector Output Formats Monitor HDMI HDMI, DVI

* Select DVI if the monitor is connected using DVI-D.

When the video output format is set to HDMI, you can get audio output from the HDMI or RCA connectors. When the video output format is set to DVI, you can get audio output from the RCA connectors only.

If you cannot see the user interface on the system’s monitor, refer to Changing

the Video Format on page 12-7.

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Monitors and Cameras

Connecting a Monitor to a Polycom HDX 4500 System

The following table shows how you can connect a monitor to a Polycom HDX 4500 system. Note that DVI is supported for Video-1 only on the monitor that Polycom provides.

Video Output Number Connector Output Formats 1 DVI-I DVI

You can use Output 2 for a digital video recorder (DVR), but not with S-Video.

Select DVI if the monitor is connected using HDMI or DVI-D.

DVI-I VGA, DVI2, Component

Using a Polycom HDX 4000 Series System Monitor with a Computer

You can use the Polycom HDX 4000 series system monitor as a high-resolution display for your computer, as shown on the quick start guide.

To use the Polycom HDX 4000 series system monitor as the monitor for a computer:

1 Connect a cable from the DVI connector on the back of the Polycom

HDX 4000 system to the DVI or VGA connector on your computer.

2 To use the system’s built-in speakers for your computer’s audio, connect

the 3.5 mm audio cable from your computer to the audio input connector on the Polycom HDX 4000 series system.

Configuring Monitor Settings

To configure monitors:

1 Do one of the following:

— In the local interface, go to System > Admin Settings > Monitors >

Monitors (select if necessary).

— In the web interface, go to Admin Settings > Monitors.

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2 Configure these settings on the Monitors screen:

Setting Description Monitor 1 Specifies the monitor’s aspect ratio determined by the

Video Format Specifies the monitor’s format. For a list of available

HDX system:

•4:3 — Regular TV monitor

•16:9 — Wide-screen monitor

formats, refer to the information for your system in

Connecting Monitors on page 3-1.

Note: If you use 16:9, you might also need to set up the monitor for full-screen display if the monitor does not automatically do so. In the monitor’s setup menu, choose the setting that stretches the picture uniformly without clipping the edges, which is usually called Full, Wide screen, or 16x9.

Use this setting: Not this setting:

Resolution Specifies the resolution for the monitor. Output Upon Screen

Saver Activation

Specifies the screen saver output for Monitor 1. Specifies whether black video or no signal is sent to the

monitor when the system goes to sleep and the screen saver activates.

Select Black if you want to display screen saver text. This is the recommended setting to prevent burn-in for TV monitors.

Select No Signal if you want the display to react as if it is not connected when the system goes to sleep. This is the recommended setting for VGA monitors and projectors, as well as Polycom HDX media carts with 1080p displays.

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Setting Description

Monitors and Cameras

PIP

Polycom HDX 9006 Polycom HDX 9004 Polycom HDX 9002 Polycom HDX 9001 Polycom HDX 8000 HD Polycom HDX 7000 HD Polycom HDX 7000 Polycom HDX 6000 HD

Display Near Video Display Far Video Display Content

Polycom HDX 9006 Polycom HDX 9004 Polycom HDX 9002 Polycom HDX 9001 Polycom HDX 8000 HD Polycom HDX 7000 HD Polycom HDX 7000 Polycom HDX 4000 HD Polycom HDX 4000

Specifies PIP (Picture-in-Picture) behavior:

•On — The PIP window stays on.

• Camera — The PIP window is displayed when the

call is first connected and when a user moves the camera, uses presets, or switches to a different camera source.

•Off — The PIP window is not displayed. User control: Users can turn the PIP on or off and

change its location on the screen using

Display on

the remote control. If the Polycom HDX system is p aired with a Polycom Touch device, users can turn the PIP on or off and change its location by touching Layout, and selecting the desired layout from the Call screen of the Polycom Touch Control.

Out of a call: Users can turn the PIP on or off when the HDX system is not in a call. This is especially useful when users are showing content and the near-site video PIP window is displayed over the content.

Whenan HDXsystemispairedwithaPolycomTouch Control,isoutofacall,andissharingcontent,the LayoutoptionisavailableontheShowcontent screen.

for Polycom HDX Systems. Specifies whether to display near video, far video, and

content on this monitor.

For more information, refer to the User’s Guide

Shrink Content For monitors configured for content, specifies whether to

shrink content to fit the monitor. If selected, the content is shrunk to fit.

Dual Monitor Emulation

Polycom HDX 9006 Polycom HDX 9004 Polycom HDX 9002 Polycom HDX 9001 Polycom HDX 8000 HD Polycom HDX 7000 HD Polycom HDX 7000 Polycom HDX 4000 HD

with Hardware Version C

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Specifies whether the system can show multiple views on a single display. If content is being viewed, different views can be displayed by pressing Display on the remote control.

If the Polycom HDX system is paired with a Polycom Touch device and content is being viewed, touch Layout, and select the desired view from the Call screen of the Polycom Touch Control.

For more information, refer to Using Dual Monitor

Emulation on page 3-10.

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Administrator’s Guide for Polycom HDX Systems

Setting Description Monitor 2

Polycom HDX 9006 Polycom HDX 9004 Polycom HDX 9002 Polycom HDX 9001 Polycom HDX 8000 HD Polycom HDX 7000 HD Polycom HDX 7000 Polycom HDX 4500

Video Format

Polycom HDX 9006 Polycom HDX 9004 Polycom HDX 9002 Polycom HDX 9001 Polycom HDX 8000 HD Polycom HDX 7000 HD Polycom HDX 7000 Polycom HDX 4500

Specifies the second monitor’s aspect ratio:

•Off — Select if you do not have a second monitor.

•4:3 — Select if you are using a regular TV monitor

as the second monitor.

•16:9—Select if you are using a wide-screen monitor

as the second monitor. On the monitor, select the display mode that uniformly stretches the video from side to side, which is usually called Full, Wide screen, or 16x9.

The following setting is unavailable on Polycom HDX 9004, HDX 9002, HDX 9001, and HDX 4500 systems:

• Monitor 1 Image—Select to display the same

image that is displayed on Monitor 1.

Specifies the monitor’s format. For a list of available formats, refer to the information for your system in the previous section of this chapter, Connecting Monitors on page 3-1.

Note: If you select 16:9, you will also need to set up the monitor for full-screen display. In the monitor’s setup menu, choose the setting that stretches the picture uniformly without clipping the edges, which is usually called Full, Wide screen, or 16x9.

Use this setting: Not this setting:

Shrink Content For monitors configured for content, specifies whether to

shrink content to fit the monitor. If selected, the content is shrunk to fit.

Resolution Specifies the resolution for the monitor. Output Upon Screen

Saver Activation

Specifies the screen saver output for Monitor 2. Specifies whether black video or no signal is sent to the

monitor when the system goes to sleep and the screen saver activates.

Select Black if you want to display black video. This is the recommended setting to prevent burn-in for TV monitors.

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Setting Description

Monitors and Cameras

Display Near Video Display Far Video Display Content

Polycom HDX 9006 Polycom HDX 9004 Polycom HDX 9002 Polycom HDX 9001 Polycom HDX 8000 HD Polycom HDX 7000 HD Polycom HDX 7000 Polycom HDX 4000 HD Polycom HDX 4000

Monitor 3 (VCR/DVD)

Polycom HDX 9006 Polycom HDX 9004 Polycom HDX 9002 Polycom HDX 9001 Polycom HDX 8000 HD Polycom HDX 7000 HD w/ Hardware Versions A,B,C Polycom HDX 7000

Specifies whether to display near video, far video, and content on this monitor.

Specifies the aspect ratio for recording.

•Off — Select if you do not have a VCR or DVD

player connected to record video conferences.

•4:3 — Select to record for playback on a standard

monitor.

•16:9—Select to record for playback on a

wide-screen monitor, if your recording device has this capability.

Note (Polycom HDX 9006, Polycom HDX 8000 series, and Polycom HDX 7000 series systems): The video format and resolution of Monitor 1 and Monitor 2 affect the output sent to Monitor 3, as follows:

• When Monitor 1 and Monitor 2 are both on and are

both set to VGA (1920 x 1080 or 1280 x 720), DVI (1920 x 1080 or 1280 x 720), or Component (NTSC only), you can choose either Monitor 1 Image or Monitor 2 Image as the output to Monitor 3 (VCR/DVD).

• When Monitor 1 and Monitor 2 are both on but only

one of them is set to VGA (1920 x 1080 or 1280 x

720), DVI (1920 x 1080 or 1280 x 720), or Component (NTSC only), the output to Monitor 3 (VCR/DVD) is set to the image from that monitor.

• When Monitor 1 and Monitor 2 are both on but

neither is set to VGA (1920 x 1080 or 1280 x 720), DVI (1920 x 1080 or 1280 x 720), or Component, Monitor 3 is disabled.

• If Monitor 2 is disabled, Monitor 3 is fully

configurable and independent of Monitor 1.

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Setting Description Video Format

Polycom HDX 9006 Polycom HDX 9004 Polycom HDX 9002 Polycom HDX 9001 Polycom HDX 8000 HD Polycom HDX 7000 HD w/ Hardware Versions A,B,C Polycom HDX 7000

Specifies the VCR or DVD player’s format. For a list of available formats, refer to the information for your system in the previous section of this chapter,

Connecting Monitors on page 3-1.

Shrink Content For monitors configured for content, specifies whether to

shrink content to fit the monitor. If selected, the content is shrunk to fit.

VCR/DVD Record Source

Polycom HDX 9006 Polycom HDX 9004 Polycom HDX 9002 Polycom HDX 9001 Polycom HDX 8000 HD Polycom HDX 7000 HD w/ Hardware Versions A,B,C Polycom HDX 7000

Output Upon Screen Saver Activation

Polycom HDX 9006 Polycom HDX 9004 Polycom HDX 9002 Polycom HDX 9001 Polycom HDX 8000 HD Polycom HDX 7000 HD Polycom HDX 7000

Specifies the video source to be recorded to videotape or DVD.

If Far is enabled, the recorded video will switch to the current far site speaker. If both Near and Far are enabled, the recorded video will switch between near and far sites depending on the current speaker. If Content is enabled, any content sent during the call is recorded.

Specifies the screen saver output for a VCR or DVD player.

Specifies whether black video or no signal is sent to the VCR or DVD player when the system goes to sleep and the screen saver activates.

Select Black if you want to send black video. Select No Signal if you want the VCR or DVD player to

react as if it is not connected when the system goes to sleep.

Note (Polycom HDX 8000 series and Polycom HDX 7000 series systems): When VCR/DVD Record Source is set to Monitor 1 Image or Monitor 2 Image, the screen saver setting for Monitor 3 is the same as for that other monitor.

Monitor 4

Polycom HDX 9004

Specifies the fourth monitor’s aspect ratio:

•Off — Select if you do not have a fourth monitor.

•4:3 — Select if you are using a regular TV monitor

as the fourth monitor.

•16:9—Select if you are using a wide-screen monitor

as the fourth monitor. On the monitor, select the display mode that uniformly stretches the video from side to side, which is usually called Full, Wide screen, or 16x9.

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Setting Description

Monitors and Cameras

Video Format

Polycom HDX 9004

Resolution

Polycom HDX 9004

Output Upon Screen Saver Activation

Polycom HDX 9004

Specifies the format for Monitor 4. For a list of available formats, refer to the information for your system in the previous section of this chapter, Connecting Monitors on page 3-1.

Note: If you use 16:9, you might also need to set up the monitor for full-screen display. In the monitor’s setup menu, choose the setting that stretches the picture uniformly without clipping the edges, which is usually called Full, Wide screen, or 16x9.

Specifies the resolution for Monitor 4.

Specifies the screen saver output for Monitor 4: Specifies whether black video or no signal is sent to the

monitor when the system goes to sleep and the screen saver activates.

Select Black if you want to display black video. This is the recommended setting to prevent burn-in for TV monitors.

Display Content

Polycom HDX 9004

Specifies that content is displayed on Monitor 4.

Shrink Content For monitors configured for content, specifies whether to

shrink content to fit the monitor. If selected, the content is shrunk to fit.

People Video Adjustment, Content Video Adjustment

Specifies the adjustment made to people video and content video images.

•None—Preserves the aspect ratio of the source

video. The image is scaled (if necessary) to the largest supported resolution that fits on the display without cropping. Extra areas on the display are filled with black borders.

• Stretch—Does not preserve aspect ratio. The

image is scaled horizontally and vertically to exactly match the resolution of the display.

• Zoom—Preserves the aspect ratio of the source

video. The image is scaled to exactly match one of the display dimensions while matching or exceeding the other display dimension. The image is centered and cropped.

Display Icons in a Call Specifies whether to display all on-screen graphics,

including icons and help text, during calls.

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Setting Description Screen Saver Wait

Time

Using Dual Monitor Emulation

Dual Monitor Emulation is available on Polycom HDX 9000 series, Polycom HDX 8000 series, Polycom HDX 7000 series, Polycom HDX 6000 series, Polycom HDX 4500, and Polycom HDX 4000 HD with Hardware Version C systems.

For the Polycom HDX 4500 system, Dual Monitor Emulation is an internal featur e. The feature does not appear with the Monitor settings and it has no settings you can change.

Dual Monitor Emulation is designed for rooms or offices with one monitor only. Users see both near and far sites on one monitor in two different windows. During presentations, users see content and the near and far sites. What you see during a call can depend on factors such as the Polycom HDX system monitor configuration, the number of sites in the call, and whether content is being shared.

Specifies how long the system remains awake during periods of inactivity. The default is 3 minutes. If the system requires users to log in, the screen saver timeout also logs out the current user.

Setting this option to Off prevents the system from goi ng to sleep. To prevent image burn-in, specify 3 minutes or less.

Note: The screen saver feature is disabled during the setup wizard. To prevent image burn-in, complete the setup wizard promptly.

The following systems show only two windows in Dual Monitor Emulation: Polycom HDX 9006, Polycom HDX 8000 HD with Hardware Version B, Polycom HDX 7000 series with Hardware Version C or D, Polycom HDX 6000 series, Polycom HDX 4500, and Polycom HDX 4000 HD with Hardware Version C.

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Examples of Dual Monitor Emulation

Far site Near site

Call connects

Near and far site are the same size and appear side by side.

Near site presses Display

Size of far site window increases.

Near site presents to far site

Content, near site, and far site are displayed in dual monitor emulation mode.

Monitors and Cameras

Using Dual Monitor Emulation in a Call

During calls using Dual Monitor Emulation, users can press the Display button on the remote control to scroll through the following screen layouts:

For information about using Dual Monitor Emulation in a call when the Polycom HDX system is paired with a Polycom Tou c h Control, refer to the User’s Guide for Polycom HDX Systems and Polycom Touch Control Device.

1 Near and far sites, same size, side by side

2 Far site big, near site small

3 Near site big, far site small

4 Near site, full screen

5 Far site, full screen

The last layout viewed is used for the next call.

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Administrator’s Guide for Polycom HDX Systems

Configuring Multipoint Viewing Modes

To configure multipoint viewing modes:

1 Do one of the following:

— In the local interface, go to System > Admin Settings > Monitors >

Multipoint Setup.

— In the web interface, go to Admin Settings > Monitors > Multipoint

Setup.

2 Configure this setting:

Setting Description Multipoint Mode Video images from multiple sites can be automatically

combined on one screen in a display know as continuous presence.

uninterrupted for at least 15 seconds, that site appears in presentation mode.

Auto — The view switches between continuous presence and full screen, depending on the interaction between the sites.

If multiple sites are talking at the same time, continuous presence is used. If one site speaks

Discussion — Multiple sites are displayed in continuous presence. The current speaker’s image is highlighted.

Presentation — The speaker sees continuous presence while the other sites see the speaker in full screen.

Full Screen — The site that is speaking is shown in full screen to all other sites. The current speaker sees the previous speaker.

What you see during a multipoint call can depend on factors such as the Polycom HDX system monitor configuration, the number of sites in the call, the speed of the call, whether content is shared, and whether dual monitor emulation is used. The multipoint viewing mode on the host system is the mode used in the call.

During SD multipoint calls that include more than four sites, the Polycom HDX system can display the site that is hosting the conference along with the last three sites where people spoke. In HD multipoint calls, the Polycom HDX 9004 can display up to eight sites in continuous presence. For more information about HD and SD multipoint, refer to HD and SD Multipoint Calls on page 3-40.

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Monitors and Cameras

If Polycom StereoSurround™ is enabled, multipoint calls in continuous presence provide a stereo effect. This stereo effect matches a far site’s audio to its location on the display.

Points to note about Discussion mode:

• T o correctly display Discussion mode, you must select both Near and Far video

sources for Monitor 1.

• To correctly display Discussion mode for multipoint calls with three far sites shown on two monitors, you must select both Near and Far video sources for Monitor 1, and clear Far for Monitor 2.

• You cannot display Discussion mode on Monitor 2.

• For multipoint calls using a Polycom MGC bridge, set People Video Adjustment and Content Video Adjustment to None in order to properly

display Discussion mode on a 16x9 monitor.

To select video sources, use the Display Near Video, Display Far Video, and Display Content settings on the Monitors screens.

For more information about multipoint calls, refer to Experiencing

High-Definition Video Conferencing on page 3-38 and Configuring Multipoint Calling on page 6-3.

Adjusting the Monitor’s Color Balance, Sharpness, and Brightness

In most cases, the monitor you connect to your Polycom HDX 9000 series, Polycom HDX 8000 series, or Polycom HDX 7000 series system may be set to a configuration that is appropriate for video conferencing applications. Depending on your environment and model of monitor, however, the video may exhibit one of these problems:

• Picture is too dark or too bright

• Colors appear faded

• Picture has too much of one color — for example, the picture may appear

greenish

• Picture has blocky or softened edge detail

If you notice any of these problems, adjust the monitor’s color balance, sharpness, and brightness until the display seems acceptable. Use the video diagnostics test as described in the following steps, or purchase a calibration program DVD tool to help you fine-tune the display settings.

If you are using a Polycom HDX media cart or Polycom HDX Executive Collection, select the Polycom menu option on the monitor to optimize the display for Polycom video.

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Administrator’s Guide for Polycom HDX Systems

To adjust the monitor for natural color:

1 Do one of the following:

— In the local interface, go to System > Diagnostics > Video.

— In the web interface, go to Diagnostics > Video.

2 Select the color bars icon to display the color bar test screen.

3 Adjust the color using the monitor’s controls for color, contrast, and

brightness. Your monitor may also have controls for tint and temperature.

The colors from left to right should be white, yellow, cyan, green, magenta, red, and blue. Make sure that the white is not tinted red, green, or blue, and that the red is not tinted pink or orange.

Polycom HDX 4000 series displays are calibrated at the factory and do not require color adjustment. You can make the Polycom HDX 4000 series display brighter or dimmer using the + and - controls on the side of the monitor.

4 When the colors look right on the test screen, press Near until you see

video of the room.

5 If the color appears natural, you do not need to make further

adjustments.

If the color still needs adjustment, use the monitor’s controls to make small adjustments until the picture appears natural.

Preventing Monitor Burn-In

Monitors and Polycom HDX systems provide display settings to help prevent image burn-in. Plasma televisions can be particularly vulnerable to this problem. Refer to your monitor’s documentation or manufacturer for specific recommendations and instructions. The following guidelines help prevent image burn-in:

• For monitors that support low-power mode when no signal is present on the monitor input, set Output upon Screen Saver Activation to No Signal. For example, use the No Signal setting on VGA monitors and monitors provided by Polycom with native 1080 resolution. Otherwise, set

Output upon Screen Saver Activation to Black.

• Use the monitor’s burn-in prevention features, if available.

• Ensure that static images are not displayed for long periods.

• Set the Screen Saver Wait Time to 3 minutes or less.

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• To keep the screen clear of static images during a call, disable the

following settings:

— Display Icons in a Call. For more information, refer to the settings

— Display Time in Call. For more information, refer to the settings table

— Far Site Name Display Time. For more information, refer to the

• Be aware that meetings that last more than an hour without much

movement can have the same effect as a static image.

• Consider decreasing the monitor’s sharpness, brightness, and contrast

settings if they are set to their maximum values.

Connecting Cameras

Monitors and Cameras

table described in Configuring Monitor Settings on page 3-3.

described in Configuring Call Settings on page 6-1.

settings table described in Configuring Call Settings on page 6-1.

Polycom EagleEye HD

Polycom HDX 9000 series, Polycom HDX 8000 series, and Polycom HDX 7000 series systems provide inputs for multiple PTZ cameras. You can use the RS-232 serial port on the system to control supported non-Polycom cameras or cameras not connected to a main camera input.

Polycom HDX 8000 series, Polycom HDX 7000 series, and Polycom HDX 6000 series systems must be connected to a camera with an IR receiver to receive signals from the remote control. Be sure to point the remote control at the camera to control those Polycom HDX systems. Refer to the “Interoperability” section of the current HDX system release notes for a list of supported cameras with IR receivers.

If you use a Sony RS-232 cable for PTZ control of a Sony camera, the built-in IR receiver might not map to the correct pin on the Polycom HDCI Breakout adapter. If you experience this problem, use the Polycom HDX HDCI-Sony cable to get the correct mapping.

You can use the Polycom EagleEye™ HD camera with all Polycom HDX systems. Polycom EagleEye HD cameras provide 720p resolution.

When connecting a Polycom EagleEye HD camera to video input 2 on a Polycom HDX 9000 series or Polycom HDX 8000 series system, use only the approved Polycom UL Listed adaptor, Class 2 or LPS not exceeding 12 Volts, 3.33 Amps (part number 1465-52733-040). Verify the polarity of the power supply as shown on the Polycom camera next to the power supply input.

Polycom, Inc. 3–15

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Administrator’s Guide for Polycom HDX Systems

Polycom EagleEye 1080

You can use the Polycom EagleEye 1080 camera for Polycom HDX systems with the 1080p Resolution option installed if you want to send and receive 1080p video. You can also use the Polycom EagleEye 1080 with systems that do not have the 1080p Resolution option, to see local video in 1080 format.

When connecting a Polycom EagleEye 1080 camera to any input on a Polycom HDX system, use the cable and power supply that come with the camera. You must always use the power supply because the Polycom HDX EagleEye 1080 camera does not receive power from the Polycom HDX system.

Polycom EagleEye View

The Polycom EagleEye View camera is a manual-focus, electronic pan, tilt, and zoom (EPTZ) camera that includes built-in stereo microphones and a privacy shutter. The Polycom EagleEye View is available with the Polycom HDX 6000 HD system as the system camera and the main microphone. You can also use it with the Polycom HDX 9000 series, Polycom HDX 8000 series, and Polycom HDX 7000 series systems. For more information about the Polycom EagleEye View microphones, refer to Using the Polycom EagleEye

View Microphones on page 4-3.

Polycom EagleEye II

When connecting a Polycom EagleEye View camera, use the brown cable that comes with the camera if you want to use the camera’s built-in microphones. Other cables may not carry the audio signals.

You can install the Polycom EagleEye View in a base-down orientation or inverted. To change the camera’s orientation after installation, disconnect all cables attached to the camera. Then install the camera with the preferred orientation and reconnect the camera.

The Polycom EagleEye View camera can provide 1080i video to the Polycom HDX 9006, Polycom HDX 8000 series, Polycom HDX 7000 series, and Polycom HDX 6000 series systems.

To use the Polycom EagleEye View camera, systems must be running HDX software version 2.6 or later.

The Polycom EagleEye II camera can provide 1080i 50/60 fps for HDX systems.

The Polycom EagleEye II camera is not supported on Polycom HDX 9004, Polycom HDX 9002, or Polycom HDX 9001 systems.

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To use the Polycom EagleEye II camera, systems must be running software version 2.6.1 or later.

Polycom EagleEye III

The Polycom EagleEye III camera can provide 1080i 60/50 fps, 1080p 60 fps, and 720p 60/50 fps resolutions on all Polycom HDX room systems.

To use the Polycom EagleEye III camera, systems must be running HDX software version 3.0.1 or later.

Polycom EagleEye Director

The EagleEye Director is a high-end device that works in conjunction with a Polycom HDX system to provide accurate close-up views of the person who is speaking. The EagleEye Director also provides smooth transitions between the close-up view of the person who is speaking and the room view.

The EagleEye Director uses a dual-camera system. While one camera tracks the person who is speaking, the other camera captures the room view. The EagleEye Director shows the room view while the camera moves from one speaker to another. When the tracking camera locates a person who is speaking, the EagleEye Director camera switches to a close-up of that person. By providing automatic and intelligent views in various speaking scenarios during a conference, the EagleEye Director delivers a user experience similar to a newscast video production.

Monitors and Cameras

EagleEye Director is supported on the following Polycom systems:

• HDX 9000 series

• HDX 8000 series

• HDX 7000 series

• HDX 6000 series

To use the Polycom EagleEye Director, HDX systems must be running HDX software version 3.0.1 or later. The Polycom EagleEye Director must be using two Polycom EagleEye II or Polycom EagleEye III cameras, within the parameters previously described for each camera.

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Administrator’s Guide for Polycom HDX Systems

Connecting Cameras to Polycom HDX Systems

Refer to your system’s setup sheet and to the Integrator’s Reference Manual for Polycom HDX Systems for connection details. Refer to the release notes for a list

of supported PTZ cameras. If you connect a supported PTZ camera, the system detects the camera type and sets the appropriate configuration. Make sure that the system is powered off before you connect devices to it.

Do not connect more than one Polycom EagleEye Director to a single HDX system.

Polycom HDX 9000 Series Systems

Polycom HDX 9006 System

The following table shows how you can connect video sources to a Polycom HDX 9006 system.

Video Input Number

Connector

Acceptable Input

Resolution/ Frame Rate (fps)

Audio Association

Power Control

1 HDCI Composite,

S-Video

Component People Only:

BNC+Serial Component People Only:

People Only:

480i/60, 576i/50

720p/60, 720p/50, 480p/60, 480p/30, 576p/50, 576p/25, 480i/60, 576i/50, 1080p/30, 1080i/60, 1080p/25, 1080i/50

None Provided

for Polycom EagleEye cameras

None Provided

for Polycom EagleEye cameras

None None PTZ

PTZ Camera, IR Input

Camera, IR Input

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Video Input Number Connector

Acceptable Input

Resolution/ Frame Rate (fps)

Monitors and Cameras

Audio Association Power Control

2 HDCI Component People or Content:

720p/60, 720p/50, 480p/60, 480p/30, 576p/50, 576p/25, 480i/60, 576i/50

People Only: 1080p/30, 1080i/60,

1080p/25, 1080i/50

3 (VCR/DVD Player)

Composite, S-Video

BNC Component People or Content:

People or Content:

480i/60, 576i/50

720p/60, 720p/50, 480p/60, 480p/30, 576p/50, 576p/25, 480i/60, 576i/50

People Only: 1080p/30, 1080i/60,

1080p/25, 1080i/50

4 DVI-I DVI-A,

DVI-D

People or Content:

640 x 480/60, 800 x 600/60, 1024 x 768/60, 1280 x 720/60, 1280 x 960/60, 1280 x 1024/60, 1680 x 1050/60, 1920 x 1080/60

People Only: 1080p/60,1080i/60,1080i/50

None None PTZ

Camera

None None PTZ

Camera

Audio Input 3 None None

(Use Serial Port)

Audio Input 4 None None

(Use Serial Port)

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Administrator’s Guide for Polycom HDX Systems

Polycom HDX 9004, HDX 9002, HDX 9001 Systems

The following table shows how you can connect video sources to a Polycom HDX 9004, Polycom HDX 9002, or Polycom HDX 9001 system.

Video Input Number

Connector

Acceptable Input

Resolution/ Frame Rate (fps)

Audio Association

Power Control

1 HDCI Composite,

S-Video

Component People Only:

DVI-D People Only:

2 HDCI Composite,

S-Video Component People or Content:

People Only:

480i/60, 576i/50

720p/60, 720p/50, 480p/60, 480p/30, 576p/50, 576p/25, 480i/60, 576i/50

1080p/30, 1080i/60, 1080p/25, 1080i/50

720p/30, 1080p/15

People or Content:

480i/60, 576i/50

720p/60, 720p/50, 480p/60, 480p/30, 576p/50, 576p/25, 480i/60, 576i/50

People Only: 1080p/30, 1080i/60,

1080p/25, 1080i/50

None Provided

for Polycom

PTZ Camera,

IR Input EagleEye HD

None Provided

for Polycom

PTZ

Camera,

IR Input EagleEye HD cameras

None Provided

for Polycom

PTZ

Camera,

IR Input EagleEye HD

None None PTZ

Camera

None None PTZ

Camera

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Video Input Number Connector

Acceptable Input

Resolution/ Frame Rate (fps)

Monitors and Cameras

Audio Association Power Control

3 (VCR/DVD Player)

BNC

4 DVI-I DVI-A,

Polycom HDX 900 4

DVI-I DVI-A,

Component (Component is Polycom HDX 9004 only)

Composite, S-Video

DVI-D

Polycom HDX 8000 Series Systems

People or Content:

720p/60, 720p/50, 480p/60, 480p/30, 576p/50, 576p/25, 480i/60, 576i/50

People Only: 1080p/30, 1080i/60, 1080p/25, 1080i/50

People or Content:

480i/60, 576i/50

People or Content:

640 x 480/60, 800 x 600/60, 1024 x 768/60, 1280 x 720/60, 1280 x 1024/60

People or Content:

640 x 480/60, 800 x 600/60, 1024 x 768/60, 1280 x 720/60, 1280 x 1024/60

Audio Input 3 None None

(Use

Serial

Port)

Audio Input 3 None None

(Use

Serial

Port)

Audio Input 4 (Polycom HDX 9004)

None None None

None None

(Use

Serial

Port)

(Use

Serial

Port)

The following table shows how you can connect video sources to a Polycom HDX 8000 series system.

Video Input Number Connector

1 HDCI Composite,

Polycom, Inc. 3–21

Acceptable Input

S-Video

Component People Only:

Resolution/ Frame Rate (fps)

People Only:

480i/60, 576i/50

720p/60, 720p/50, 480p/60, 480p/30, 576p/50, 576p/25, 480i/60, 576i/50

1080p/30, 1080i/60, 1080p/25, 1080i/50

Audio Association Power Control

None Provided

for EagleEye cameras

None Provided

for EagleEye cameras

PTZ Camera, IR Input

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Administrator’s Guide for Polycom HDX Systems

Video Input Number Connector

Acceptable Input

Resolution/ Frame Rate (fps)

Audio Association Power Control

2 HDCI Composite,

S-Video Component People or Content:

3 (VCR/DVD Player)

4 DVI-I DVI-A, DVI-D People or Content:

S-Video Composite,

S-Video

People or Content:

480i/60, 576i/50

720p/60, 720p/50, 480p/60, 480p/30, 576p/50, 576p/25, 480i/60, 576i/50

People Only: 1080p/30, 1080i/60, 1080p/25, 1080i/50

People or Content:

480i/60, 576i/50

640 x 480/60, 800 x 600/60, 1024 x 768/60, 1280 x 720/60, 1280 x 960/60, 1280 x 1024/60, 1680 x 1050/60, 1920 x 1080/60

None None PTZ

Camera

None None PTZ

Camera

Audio Input 3 None None

(Use Serial Port)

Audio Input 4 None None

(Use Serial Port)

Polycom HDX 7000 Series Systems

The following table shows how you can connect video sources to a Polycom HDX 7000 Hardware Version A, B, C, or D system.

Video Input Number Connector

1 HDCI Composite,

3–22 Polycom, Inc.

Acceptable Input

S-Video

Component People Only:

Resolution/ Frame Rate (fps)

People Only:

480i/60, 576i/50

720p/60, 720p/50, 480p/60, 480p/30, 576p/50, 576p/25, 480i/60, 576i/50, 1080p/30, 1080i/60, 1080p/25, 1080i/50

Audio Association Power Control

None Provided

for EagleEye cameras

None Provided

for EagleEye cameras

PTZ

Camera,

IR Input

PTZ

Camera,

IR Input

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Video Input Number Connector

Acceptable Input

Resolution/ Frame Rate (fps)

Monitors and Cameras

Audio Association Power Control

2 (VCR/DVD Player)

3 DVI-I DVI-A,

S-Video Composite,

S-Video

DVI-D

Polycom HDX 6000 Series Systems

The following table shows how you can connect video sources to a Polycom HDX 6000 series system.

Video Input Number

1 HDCI Composite,

Connector

Acceptable Input

S-Video

People or Content:

480i/60, 576i/50

People or Content:

640 x 480/60, 800 x 600/60, 1024 x 768/60, 1280 x 720/60, 1280 x 960/60, 1280 x 1024/60, 1680 x 1050/60, 1920 x 1080/60

Resolution/ Frame Rate (fps)

People Only:

480i/60, 576i/50

Audio Input 2 None None

(Use

Serial

Port)

Audio Input 3 None None

(Use

Serial

Port)

Audio Association

None Provided

Power Control

PTZ for EagleEye cameras

Camera,

IR Input

Component People Only:

720p/60, 720p/50, 480p/60, 480p/30, 576p/50, 576p/25, 480i/60, 576i/50

1080p/30, 1080i/60, 1080p/25, 1080i/50

2 DVI-I DVI-A,

DVI-D

Polycom, Inc. 3–23

People or Content:

640 x 480/60, 800 x 600/60, 1024 x 768/60, 1280 x 720/60, 1280 x 960/60, 1280 x 1024/60, 1680 x 1050/60

None Provided

for EagleEye cameras

3.5 mm Input None None

PTZ

Camera,

IR Input

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Administrator’s Guide for Polycom HDX Systems

Polycom HDX 4000 Series Systems

The following table shows how you can connect video sources to a Polycom HDX 4000 series system.

Video Input Number

Connector

Acceptable Input

Resolution/ Frame Rate (fps)

Audio Association Power Control

1 HDCI Component

(Polycom HDX 4000 series built-in camera)

2 DVI-I DVI-A, DVI-D People or Content:

People Only:

720p/60, 720p/50

640 x 480/60, 800 x 600/60, 1024 x 768/60, 1280 x 720/60, 1280 x 960/60, 1280 x 1024/60, 1680 x 1050/60, 1920 x 1080/60

Polycom HDX 4500 Systems

The following table shows how you can connect video sources to a Polycom HDX 4500 system.

Video Input Number Connector

1 HDCI Component

Acceptable Input

(Polycom HDX 4500 series built-in camera)

Resolution/ Frame Rate (fps)

People Only:

1080p/30, 1080i/60, 1080p/25, 1080i/50

None Built in PTZ

Camera,

IR/Keyp

ad Input

3.5 mm Input None None

Audio Association Power Control

None Built in PTZ

Camera, IR/Keypad Input

2 DVI-I DVI-A, DVI-D People or Content:

640 x 480/60, 800 x 600/60, 1024 x 768/60, 1280 x 720/60, 1280 x 960/60, 1280 x 1024/60, 1680 x 1050/60, 1920 x 1080/60

3–24 Polycom, Inc.

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3.5 mm Input None None

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Monitors and Cameras

Configuring Camera Settings and Video Quality Options

To configure camera and video settings:

1 Do one of the following:

— In the local interface, go to System > Admin Settings > Cameras >

Camera Settings.

— In the web interface, go to Admin Settings > Cameras > Camera

Settings.

2 Configure these settings on the Cameras screen:

Setting Description Camera 1 Specifies the camera’s aspect ratio:

•4:3 — Select if you are using a camera in standard

mode.

•16:9 — Select if you are using a camera in wide-screen mode.

This setting also configures the following SD cameras to produce the corresponding video format:

• Polycom PowerCam™ Plus

• Polycom PowerCam

• Sony EVI-D100

• Sony BRC-300

Specifies the camera’s format. For a list of available formats, refer to the information for your system in the previous section of this chapter, Connecting Cameras on page 3-15.

Name Specifies a name and icon for the camera.

Note: If your HDX system is paired with a Polycom

Touch Control and you change a camera icon on the HDX system, the Touch Control continues to show the default icon.

Video Quality Specifies Motion or Sharpness for the video input. The

default is Sharpness.

•Motion — This setting is for showing people or other video with motion.

•Sharpness — The picture will be sharp and clear, but moderate to heavy motion at low call rates can cause some frames to be dropped. Sharpness is available in point-to-point H.263 and H.264 calls only. It is required for HD calls between 832 kbps and 2 Mbps.

Polycom, Inc. 3–25

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