PolyCom ViewStation 128, H323 User Guide

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ViewStation User Guide

November 2001 Edition

3725-10755-001

Important Information

mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright law s and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g, a book or sound recording).

Warning

This is a Class A product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.

Other Restrictions

You shall not allow any third party to 1) decompile, disassemble, or otherwise reverse- engineer or attempt to reconstruct or discover any source code or underlying ideas or algorithms of the software by any means whatsoever or 2) remove any product.

Trademark Information

Polycom®, ShowStation®, and the Polycom logo design are registered trademarks, and ViewStation™ is a trademark of Polycom, Inc. in the United States and various other countries. ADTRAN® is a registered trademark and Expert ISDN™ is a trademark of ADTRAN, Inc. All other trademarks are the property of their respective owners. Ever y effo rt has been ma de to ensure that the inf ormati on in this man ual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and patents pending held by Polycom, Inc.

Warranty

Polycom, Inc. warrants its products to be free of defects in materials and factory workmanship for a period of thirty-six (36) months from date of purchase. This warranty does not apply to damage to products resulting from accident, misuse, service, or modification by anyone other than a Polycom, Inc. authorized service facility/dealer. T he warranty is limited to the original p urchas er and is not trans ferab le. Any liability of Polycom, Inc. or its suppliers with respect to the product or the performance thereof under any warranty, negligence, strict liability, or othe r theory w il l be limited exclusively to product repair or replacement as provided above. Except for the foregoing, the product is provided “as is” without warranty of any kind including, without limitation, any warranty of merchantability or fitness for a particular purpose. The entire risk of the quality and performance of the software programs contained in the system is with you.

Limitation of Remedies and Damages

Polycom, Inc., its agents, employees, suppliers, dealers, and other authorized representatives shall not be responsible or liable with respect to the product or any other subject matter related thereto under any contract, negligence, strict liability, or other theory for any indirect, incidental, or consequential damages, including, but not limited to, loss of in f o rm ation, business, or pr o f its .

The law of certain states or nations does not permit limitation or exclusion of implied warranties and consequential damages, so the above limitations, disclaimers, or exclusion may not apply to you. This warranty gives you special legal rights. You may also have other rights that vary by state and nation.

Important Safeguards

Read and understand the following instructions before using the system:

• Close supervision is necessary when the system is used by or near children. Do not leave unattended while in use.

• Only use electrical e x tension cords with a curre nt rating at least equa l to that of the system.

• Always disconnect the system from power before cleaning and servicing and when not in use.

• Do not spray liquids directly onto the system when cleaning. Always apply the liquid first to a

static-free cloth.

• Do not immerse the system in any liquid or place any liquids on it.

• Do not disassemble this system (except as instructed in the manufacturer's instructions). To reduce the

risk of shock and to maintain the warranty on the system, a qualified technician must perform service or repair work.

• Connect this appliance to a grounded outlet.

• In case of lightning storms, disconnect the telephone line cord from the system, and only connect the

system to surge-protected power outlets.

• Keep ventilation ope nin g s f r ee of any obstruction s.

• SAVE THESE INSTRUCTIONS.

Plug Acts as Disconnect Device

The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible.

Regulatory Notices

FCC Notice

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harm ful interference when the equipment is operated in a comme r cial environm ent. This equipm ent generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference , in which case the user will be required t o correct the interference at his own expense.

Changes or modifications not expressly approved by Polycom could void the user's authority to operate this equipment.

• This equipment com p lies w ith Part 68 of the FCC R u les . On the bottom of th is equipment is a labe l that contains, among other information, the FCC registration number and Ringer Equivalence Number (REN) for this equipment. If requested, provide this information to your telephone company.

• Before connecting your unit, you must inform your telephone company of the following information:

Port ID REN/SOC USOC

Loop Start (“POTS” Port) 0.5 RJ11C

• FCC compliant telephone cords and modular plugs are provided with this equipment. This equipment

is designed to be connected to the telephone network or premises’ wiring using a compatible modular jack, which is Par t 6 8 compliant. See installation instructions f o r d etails.

• The REN is useful to determine the quantity of devices that may be connected to the telephone line. Excessive REs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of REs of all devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.

• If your ViewStation causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. However, if advance notice is not practical, you will be notified as soon as possible. You will be advised of your right to file a complaint with the FCC if you believe it is necessary.

• Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of your equipment. If they do, you will be given advance notice so as to give you an opportunity to maintain uninterrupted service.

• If you experience trouble with this equipment, ViewStation, please contact your equipment provider for repair/warranty information. If your equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

• There are no user-serviceable parts inside the videoconferencing unit, remote control, microphone pod, or power supply.

• This equipment may not be used on a public coin service provided by the telephone company. Connection to party lines is subject to state tariffs. Contact your state public utility commission or corporation commission for information.

Underwriters Laboratories Statement

The system is intended to be powered only by the accompanying power supply unit.

CE Mark R&TEE Directive:

This ViewStation and ViewStation product line has been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/EEC, 73/23/EEC 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd. 270 Ba th Road, Slough UK, SL1 4DX.

Declaration of Conformity:

Hereby, Polycom, Ltd. declares that this ViewStation and ViewStation product line is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

Konformitetserklæring:

Hermed erklærer Polycom, Ltd . , at indestående ViewStation and View Station product line er i overensstemmelse med de grundlæggende krav og de relevante punkter i direktiv 1999/5/EF.

Konformitätserklärung:

Hiermit erklärt Polycom. Ltd., dass der ViewStation and V iewStat ion product line die grundlegenden Anforderungen und sonstige maßgebliche Bestimmungen der Richtlinie 1999/5/EG erfüll t.

Vaatimustenmukaisuusvakuutus:

Polycom, Ltd. vakuuttaa täten, että V ie wSta tion and ViewStation product line on direktiivin 1999/5/EC keskeisten vaatimusten ja sen muiden tätä koskevien säännösten mukainen.

Déclaration de conformité :

Par la présente, Polycom, Ltd. déclare que ce ViewStation and ViewStation product line est conforme aux conditions essentielles et à toute autre modalité pertinente de la Directive 1999/5/CE.

Dichiarazione di conformità:

Con la presente Polycom, Ltd. dichiara che il ViewStation and ViewStation product line soddisfa i requisiti essenziali e le altre dis posiz ioni pertinenti della direttiva 1999/5/CE.

Verklaring van overeenstemming:

Hierbij verklaart Polycom, Ltd. dat diens ViewStation and ViewStation product line voldoet aan de basisvereisten en andere relevante voorwaarden van EG-richtlijn 1999/5/EG.

Declaração de Conformidade:

Através da presente, a Polycom, Ltd. declara que este ViewStation and ViewStation product line se encontra em conformidade com os requisitos essenciais e outras disposições relevantes da Directiva 1999/5/CE.

Declaración de conformidad:

Por la presente declaración, Polycom, Ltd. decla ra que este ViewStation and ViewStation product line cumple los requisitos esenciales y otras cláusulas importantes de la directiva 1999/5/CE.

Överensstämmelseförklaring:

Polycom, Ltd. förklarar härmed att denna ViewStation and ViewStation product line överensstämmer med de väsentliga kraven och övriga relevanta stadganden i direktiv 1999/5/EG.

Omnitel Statement

THE SOFTWARE PROGRAMS CONTAINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMATION AND PROPRIETARY PRODUCTS OF POLYCOM OR ITS LICENSORS.

Contents

Preface — How To Use This Guide

ViewStation Basics........................................................................................... xiv

Usability Conventions... ...... ....... ............................................. ............. xv

Getting Started

What You Need to Get Started ........................................................................ 1

Power Source...................................................................................... 2

NT-1 Device........................................................................................ 2

What’s in the Box ............................................................................................. 2

Using the Remote Control................................................................................ 3

Setting Up the ViewStation .............................................................................. 3

Connecting the ViewStation to the ISDN or DCP Network ................. 4

ViewStation H.323 with Quad BRI ......................................... 5

ViewStation H.323 with Avaya DCP....................................... 5

ViewStation 128 ..................................................................... 6

Connecting the ViewStation H.323 with V.35 to a Network ................ 7

Connecting the V.35 Network Interface Module to

the ViewStation ...................................................................... 7

Connecting the V.35 Network Interface Module to

the V.35 DCE ......................................................................... 7

Connecting the ViewStation to an Ethernet LAN ................................ 8

Initial System Configuration ............................................................................. 9

Setup Common to all ViewStations. ....... ...... ....... ................................ 9

Network Status Indicators ................................................................................ 26

Using the ViewStation Help.............................................................................. 28

Using ViewStation Help....................................................................... 28

Technical Support ............................................................................... 29

Optional Configurations

User Setup....................................................................................................... 31

Admin Setup..................................................................................................... 34

General Setup..................................................................................... 35

Video Network..................................................................................... 39

ViewStation H.323 with Quad BRI ......................................... 39

ViewStation H.323 with Avaya DCP....................................... 47

ViewStation 128 ..................................................................... 54

ViewStation H.323 with V.35.................................................. 57

LAN/H.323........................................................................................... 64

LAN/Internet........................................................................... 64

H.323 Setup ...........................................................................66

Gateway ................................................................................. 69

Gatekeeper............................................................................. 70

Dialing Speeds ....................................................................... 71

Quality of Service (QoS) and Firewalls .................................. 72

SNMP..................................................................................... 73

Global Address....................................................................... 75

Global Management............................................................................84

GMS Setup............................................................................. 85

Global Management Information............................................ 87

Data Conference ................................................................................. 87

Telephone & Audio.............................................................................. 88

Video/Camera ..................................................................................... 90

Security ............................................................................................... 93

Software/Hardware.............................................................................. 95

Software Information ............. ....... ...... ....... ...... ...... ....... ...... .... 95

Hardware Information............................................................. 96

System Options...................................................................... 96

Using the ViewStation

Placing and Answering Calls............................................................................97

Main Calling Screen ............................................................................ 97

ViewStation Network Line Indicators...................................... 98

Placing a Video Call .............. ....... ...... ....... ...... ....... ...... ...... ....... ...... .... 99

Placing a Video Call Manually................................................ 100

Placing a Video Call Using Speed Dial .................................. 102

Placing a Video Call From the Web lnterface......................... 104

Using the Address Book...................................................................... 104

Adding New Entries to the Address Book .............................. 104

Editing an Existing Entry in the Address Book ....................... 107

Deleting an Entry from the Address Book ..............................108

Transferring an Address Book................................................ 109

Using the Global Address Book .......................................................... 110

Using Multi-Point Address Book Entries................................. 110

Placing a Video Call Using the Address Book........................111

Placing a Video Call from the Web Interface.......................... 112

Placing Telephone Calls with the ViewStation ................................................. 113

Placing a Telephone Call .................................................................... 113

Answering a Video Call ....................................................................... 114

Manual.................................................................................... 114

Auto-Answer........................................................................... 114

Placing Multi-Point Calls (ViewStation MP Only) ................................ 114

Adding a Telephone Call to a Video Call............................................. 116

ViewStation User Guide viii www.polycom.com

Multi-Point Viewing Modes............................................................................... 118

Using Chair Control in a Multi-Point Call............................................. 119

Using a ViewStation with a StreamStation....................................................... 121

Starting a Webcast.............................................................................. 122

Ending a Webcast............................................................................... 123

Displaying ChatBack Messages.......................................................... 124

Adjusting Cameras and Sound ........................... ...... ....... ...... ...... ....... ............. 125

Selecting ViewStation Camera s...... ....... ...... ....... ................................ 125

Pan, Tilt, and Zoom for the ViewStation Camera................................ 127

Setting Camera Presets...................................................................... 127

Automatic Voice Tracking ................................................................... 128

Automatic Tracking of Camera Presets .............................................. 128

Adjusting Sound.................................................................................. 129

Positioning Microphone Pods.............................................................. 129

Sending Snapshots.......................................................... ...... ...... ....... ...... ....... 129

Snapshot Timeout............................................................................... 130

Using Optional Equipment ............................................................................... 130

Using the ViewStation with a PC

Connecting The PC to a LAN Through the ViewStation .................................. 134

PC Network Properties. ...... ....... ...... ....... ...... ....... ...... ...... ....... ...... ....... 135

Connecting The ViewStation to a Stand-Alone PC.......................................... 136

Using the ViewStation Web Interface............................................................... 139

Select and View a Presentation.......................................................... 139

Sending Snapshots to the ViewStation............................................... 145

Viewing Snapshots from the ViewStation ........................................... 145

Closed Caption.................................................................................... 146

Accessing and Using Closed Caption............................. ....... 14 6

Usage Information and Restrictions About Closed Caption... 147

Using Microsoft NetMeeting™ ............................................................ 147

NetMeeting Application Sharing............................................. 149

H.323 Video Calls with NetMeeting........................................ 149

System Information and Remote Managem ent............................ ....... 14 9

Placing a Call from the ViewStation Web Interface................ 150

ViewStation Web Interface Icons........................................................ 153

ViewStation Software....................................................................................... 165

Downgrading Software.............. ...... ....... ...... ....... ................................ 165

Upgrading Software ............................................................................ 165

Upgrading Software over ISDN.............................................. 165

Upgrading Software over the LAN ......................................... 166

Using Visual Concert PC.................................................................................. 168

System Information and Diagnostics

System Information ................................... ...... ....... ...... ....... ...... ...... ................. 171

Diagnostics.......................................................................................................172

Network Stats...................................................................................... 173

Advanced Stats ................................................................................... 173

Call Status........................................................................................... 173

Color Bar ............................................................................................. 174

Audio ................................................................................................... 174

Near End Loop .................................................................................... 174

Far End Loop....................................................................................... 174

Reset System......................................................... ...... ...... ....... ...... .... 175

Troubleshooting

General Problems ............................................................................................ 177

Audio................................................................................................................ 178

Video................................................................................................................ 180

Network and Communications ......................................................................... 182

IMUX ................................................................................................................ 184

LAN/Intranet ..................................................................................................... 185

Presentations ................................................................................................... 186

System Control...................... ....... ...... ....... ...... ....... ...... ....... ...... ....................... 188

Network Address Translation

Before You Start Configuring NAT................................................................... 189

Setting up NAT.................................................................................................189

Video and Audio Input and Output Levels

Video Levels.....................................................................................................191

Video Output Levels............................................................................191

Video Input Levels............................................................................... 191

Audio Levels.....................................................................................................191

Audio Output Levels............................................................................191

Audio Input Levels............................................................................... 192

V.35 Technical Information

General V.35 Information ................................................................................. 193

Serial Interface Control Signals........................................................... 193

State Machine ..................................................................................... 194

ViewStation User Guide x www.polycom.com

Dial Out State Machine ....................................................................... 194

In-bound Call State Machine............................................................... 195

Nondialed User-Initiated Call State Machine ...................................... 197

Nondialed Network-Initiated Call State Machine................................. 198

Crypto Resync..................................................................................... 199

V.35 Cabling Diagram and Schematic ............................................................ 200

ISDN Information

Sample NT-1 Settings...................................................................................... 203

ISDN Switches ................................................................................................. 205

ISDN Errors...................................................................................................... 205

Optional Equipment Configuration

StreamStation Configuration............................................................................ 211

Using a ShowStation IP .................................................................................. 213

Glossary

ABC.................................................................................................................. 215

DEF.................................................................................................................. 218

GHIJK............................................................................................................... 221

LMN.................................................................................................................. 224

OPQ................................................................................................................. 225

RST.................................................................................................................. 226

UVW................................................................................................................. 227

XYZ.................................................................................................................. 228

Index..........................................................................................................................229

ViewStation User Guide xii www.polycom.com

Preface — How To Use This Guide

Thank you for purchasing a Polycom ViewStation! Soon you will discover that video communications using the ViewStation is easy, fun, and productive. Polycom ViewStations are the most easy to use video communications systems on the market today.

This User Guide provides information about setting up and using the following Polycom ViewStation products:

• ViewStation H.323 with stand-alone IP

• ViewStation H.323 with a Quad BRI network interface module

• ViewSt ation 128 with single ISDN

• ViewStation H.323 with a V.35 network interface module

• ViewStation H.323 with Avaya DCP network interface module

• ViewStation MP — ViewStation with Quad BR I or Avaya DCP

with Multi-Point enabled software.

If you purchased a ViewStation SP or ViewStation SP384, see the ViewStation SP or SP384 User Guide.

If you purchased a ViewStation FX or VS4000, see the ViewStation FX and VS4000 User Guide.

Each ViewStation product has a document called a QuickStart card, which is shipped in the box with your ViewStation. The QuickStart card illustrates how to connect the required cables and optional equipment to the ViewStation.

ViewStation Basics

The Graphic User Interface (GUI) is designed for ease of use. The following table is a definition of key icon functions:

Icon Icon Name Function

Text Tab

Preface — How To Use This Guide

The purpose of the Text Tab is to enable the user to enter alphanumeric characters into the ViewStation. Numbers are entered with the remote c ontrol. T o en ter alpha ch aracters press the SELECT button on the remote control.

Select Button

Network Connectivity Error

Call Speed Indicators

Network Line Indicator

The SELECT button shown is on the remote control.

The Network Connectivity Error icon indicates severe packet loss between the ne ar end and the far end ViewStations.

The Call Speed Indicators illustrate the call speed of the near end or the far end ViewS tation. Speed s may be set from the Dialing Speeds screen. See Dialing Speeds on page 71.

The Network Line Indicators a re shown when the ViewStation is powered on.

Yellow Box: Checking line status

Red Down Arrow: Error in network link

Green Up Arrow: Line is connected

ViewStation User Guide xiv www.polycom.com

Preface — How To Use This Guide

Usability Conventions

This guide uses navigational conventions to make ViewStation setup and troubleshooting easy. These conventions are marked in BOLD for each screen followed by a greater than symbol (>) to indicate navagation. Figure A is an example of this convention.

To view the User Setup options, go to System Info > User Setup.

Figure A: Conventions Flow Example

Preface — How To Use This Guide

ViewStation User Guide xvi www.polycom.com

Getting Started

This chapter explains what you need to get started, what’s in the box, how to use the remote control, how to up the ViewStation, how to configure the ViewStation for a specific network interface, and how to use ViewStation help.

What You Need to Get Started

The following items are required:

• A television monitor

• A network connection

• A power source

Additionally, the following items are required for each ViewStation as listed below:

• ViewStation H.323 — A Local Area Network (LAN) Ethernet connection.

• ViewStation H.323 with o ptional Quad BRI network interface module — Up to four ISDN lines from the ISDN service provider and an optional Ethernet LAN connection if H.323 is used.

• ViewStation H.323 with optional Avaya DCP network interface module — Up to four DCP lines from a Definity PBX. The ViewStation DCP uses the wall jack ports connected to the Lucent Definity PBX and an optional Ethernet LAN connection if H.323 is used.

• ViewStation 128 — An ISDN line for up to 128 Kbps video communications and an optional Ethernet LAN connection if H.323 is used.

• ViewStation H.323 with V.35 network interface module — Access to a Data Communications Equipment (DCE) or Data Service Unit (DSU) and an Ethernet LAN connection if H.323 is used.

• ViewStation MP (Quad BRI or Avaya DCP with Multi-Point calling, and up to four ISDN or DCP lines) — A software license

Chapter 1 Getting Started

to enable multi-point calling capability on the ViewStation H.323 with BRI or DCP, and an Ethernet LAN connection if H.323 is used.

Note Multi-Point is available for the ViewStation H.323 or

ViewStation 128 with a hardware upgrade.

Television Moni tors

Any S-Video or composite television monitor with RCA input ports may be used with the ViewStation. The size of the television monitor should be proportional to the size of the room where the ViewStation is used. One television monitor may be used for video and a second monitor may be used to display graphics.

Power Source

The ViewStation has an auto-sensing 62-watt external power supply that supports line voltages between 100 and 240 VAC, 50 to 60 Hz.

NT-1 Device

An ISDN Network Termination (NT-1) device may be required between the ISDN line and the ViewStation if your system is connected to a PBX or an ISDN line in North America, specifically, an ISDN U interface.

What’s in the Box

The following items are included in the box. These items pertain to all ViewStation models. If an item is missing or damaged, contact your reseller.

What’s in the Box ViewStation Models

H.323 512 128 V.35 MP DCP

ViewStation Unit √ √ √ √ √ √ Microphone Pod √ √ √ √ √ √ Remote Control √ √ √ √ √ √ Power Supply with Cord √ √ √ √ √ √

ViewStation User Guide 2 www.polycom.com

Chapter 1 Getting Started

What’s in the Box ViewStation Models

H.323 512 128 V.35 MP DCP

QuickStart Card √ √ √ √ √ √ Read Me First Document √ √ √ √ √ √ User Documentation on CDROM √ √ √ √ √ √ Required Cables 3 3 3 3 3 3 Optional Cables 8 8 8 8 8 8 Miscellaneous Package √ √ √ √ √ √ RJ-45 Cables 4 4 V.35 Interface Adapter √ Quad BRI (IMUX) √ √ DCP Module √ Embedded 4-Port MCU √ RJ-45 White Connector Cable 1

Using the Remote Control

The remote control packaged with the ViewStation is an integral part of the unit. Use the remote to highlight and select icons on the television monitor, enter alphanumeric characters in text fields, configure the address book, move the camera, adjust the volume, and place video calls. Remote control functionality is described on the ViewStation QuickStart card.

Setting Up the ViewStation

Setting up the ViewStation is easy. First, locate the QuickStart card in the ViewStation box.

The cable connectors are color-coordinated with the corresponding connectors on the back of the ViewStation and the optional network interface modules. To connect the ViewStation, use the QuickStart card as a guide and follow the steps below.

Chapter 1 Getting Started

1. Place the ViewStation unit on top of the television monitor as shown in Figure 1-1. Ensure that the front lip of the ViewStation unit hangs over the edge of the television monitor.

Note Verify that the top surface area on the monitor is adequate

to support the ViewStation. The surface area of the television monitor should provide enough support to prevent the ViewStation from sliding off the monitor.

Figure 1-1. Placing the ViewStation

2. Connect the required cables to the back of the ViewStation as shown in the ViewStation QuickStart card.

3. Center the microphone pod on a flat surface between the meeting participants and the ViewStation.

4. Connect optional equipment, such as an additional television monitor, a Video Cassette Recorder (VCR), a laptop, or a document camera to the back of the ViewStation.

Secure all loose cables with the provided cable tie. This prevents cables from getting tangled.

1. Slide one end of the cable tie through the square plastic cable holder.

2. Attach the square connector to the back of the television monitor.

Connecting the ViewStation to the ISDN or DCP Network

This section describes how to connect the ViewStation with the following options to an ISDN or DCP network:

ViewStation User Guide 4 www.polycom.com

Chapter 1 Getting Started

• ViewStation H.323 with Quad BRI

• ViewStation H.323 with Avaya DCP

• ViewStation 128

Before setting up the ViewStation to an ISDN network, ensure all network connectivity iss ues are tes ted and reso lved.

ViewStation H.323 with Quad BRI

The ViewStation H.323 with Quad BRI uses up to four ISDN lines for network connectivity and requires a Polycom Quad BRI inverse multiplexer. The Quad BRI provides connectivity at a maximum H.320 data rate of 512 Kbps. Complete the following steps to connect the ViewStation H.323 with Quad BRI to the network:

1. Connect four ISDN lines from RJ-45 wall jacks on the ISDN network to the connectors labeled ISDN S/T on the Quad BRI network interface module.

2. Connect the green-tipped RJ-45 cable to the green RJ-45 port on the back of the ViewStation as shown on the QuickStart card.

3. Connect the opposite end of the green-tipped RJ-45 cable into the green RJ-45 port labeled network interface module.

xon the Quad BRI

NT-1. If you are connected to an internal phone system, commonly called a PBX, you need to connect the ISDN cables from the Quad BRI network interface module to an ISDN network termination (NT-1) device, which is connected to the ISDN wall jack.

For more ISDN information, refer to the Appendix D, ISDN Information," on page 203.

Once the interface is properly connected, the ViewStation H.323 with Quad BRI is ready to be configured for Ethernet LAN connectivity.

ViewStation H.323 with Avaya DCP

The ViewStation H.323 with Avaya DCP uses up to four DCP lines for network connectivity and requires an Avaya DCP inverse multiplexer. The Avaya DCP inverse multiplexer provides connectivity to conduct videoconferences at a maximum H.320 data

Chapter 1 Getting Started

rate of 512 Kbps. Complete the following steps to connect the ViewStation H.323 wit h Avaya DCP to the network:

1. Connect up to four DCP lines from RJ-45 wall jacks on the DCP network to the connectors labeled ISDN S/T on the DCP network interface module.

2. Locate the DCP cable shipped with the DCP network interface module. This cable is identified with one transparent-tipped keyed RJ-45 connector and a black-tipped non-keyed RJ-45 connector. Connect the RJ-45 cable with the black tip to the green RJ-45 port on the back of the ViewStation as shown on the QuickStart card.

3. Connect the opposite end of the keyed, white-tipped RJ-45 cable into the green RJ-45 port labeled

xon the DCP

network interface module.

Once the interface is properly connected, the ViewStation H.323 with Avaya DCP is ready to be configured for Ethernet LAN connectivity. See Connecting the ViewStation to an Ethernet LAN," on page 8.

Note The ViewStation MP uses the Polycom Quad BRI network

interface module or the Avaya DCP network interface module and up to four ISDN or DCP lines for network connectivity. Use the Quad BRI or Avaya DCP network configurations to connect your ViewStation MP to the network.

ViewStation 128

The ViewStation 128 uses a single ISDN line and requires no additional hardware (e.g., network interface module) for ISDN connectivity at a maximum H.320 data rate of 128 Kbps. Complete the following steps to connect the ViewStation 128 to an ISDN network:

1. Connect the green-tipped RJ-45 cable to the green RJ-45 port on the back of the ViewStation 128.

2. Connect the opposite end of the green-tipped cable to an ISDN wall jack.

For more ISDN information, refer to “Appendix D, ISDN Information," on page 203.

ViewStation User Guide 6 www.polycom.com

Chapter 1 Getting Started

Once the interface is properly connected, the ViewStation 128 is ready to be configured for Ethernet LAN connectivity. See “Connecting the ViewStation to an Ethernet LAN," on page 8.

Connecting the ViewStation H.323 with V.35 to a Network

The ViewStation H.323 with V.35 uses a Polycom V.35 network interface module and has two HD-25 female ports (labeled 1 and 2) that are used to connect to your Data Communications Equipment (DCE).

Note Cable diagrams and pinout schematics are located in V.35

Technical Information," on page 193.

Connecting the V.35 Network Interface Module to the ViewStation

Complete the following steps to connect the V.35 network interface module to the ViewStation:

1. Connect the green-tipped RJ-45 cable to the green RJ-45 port on the back of the ViewStation.

2. Insert the opposite end of the green-tipped RJ-45 cable to the port labeled

xon the network interface module.

Connecting the V.35 Network Interface Module to the V.35 DCE

Complete the following steps to connect the V.35 network interface module to the V.35 DCE:

1. Connect the male HD-25 cable ends to ports 1 and 2 on the network interface module. If you want to connect only one cable, connect to port 1 on the interface module.

Connector screws should be lightly snug, not tight.

2. Connect the remaining cable ends to the DCE V.35/RS-449 port and the DB-25/RS-366 dialing port, if used. If connecting one cable only, connect to the lowest ordered port on the DCE.

Chapter 1 Getting Started

LED Activity on the V.35 Network Interface Module

The LEDs on the front of the V.35 network interface module indicate the connection status to the ViewStation.

When the ViewStation is powered on, the following light sequence occurs:

1. Both LEDs flash once to indicate that the LED is working properly.

2. The bottom amber LED glows solid to indicate that the ViewStation is communicating with the network interface module.

3. The top green LED glows solid to indicate that the ViewStation is communicating with the network.

The top green LED corresponds to port status, and the bottom amber LED corresponds to DCE clock status.

Once the interface is properly connected, the ViewStation H.323 with V.35 is ready to be configured for Ethernet LAN connectivity.

Connecting the ViewStation to an Ethernet LAN

All ViewStation models use the same configuration type for connecting the ViewStation to an Ethernet LAN. Complete the following steps to connect the ViewStation to an Ethernet LAN:

1. Connect the orange-tipped RJ-45 cable to the orange RJ-45 port labeled LAN on the back of the ViewStation H.323.

2. Connect the opposite end of the orange-tipped RJ-45 cable to an Ethernet LAN wall jack.

3. A green light appears on the orange RJ-45 port on the back of the ViewStation if the LAN wall jack is active.

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Chapter 1 Getting Started

Initial System Configuration

This section explains how to set up the ViewStation. Except where noted, the following section app lies to all ViewS tati on mod els .

Setup Common to all ViewStations

The following instructions is a set of general setup procedures which cover all ViewStation models. Specific information that is unique to each ViewStation model is noted.

1. Power on the television monitor and ViewStation.

2. On the Welcome screen (shown in Figure 1-2) select the language used to display screens and information on the ViewStation.

Figure 1-2. ViewStation Select Language Screen

3. There are two ViewStation Welcome screens. The first is the

ViewSt a t ion Selec t Langua ge screen (shown in Figure 1-2)

Specify the desired country and language on this screen, and press the SELECT button on the remote control to continue.

The main Welcome screen (shown in Figure 1-3) is a general greeting in the language previously selected.

Chapter 1 Getting Started

Figure 1-3. ViewStation Main Welcome Screen

4. The next screen is the How to Select Menu Items screen shown in Figure 1-4. Take a moment to familiarize yourself with this screen. Press the SELECT button on the remote control to continue.

Figure 1-4. How to Select Menu Items Screen

5. The System Name screen is where you assign a unique name to the ViewStation.

Highlight the gray text field (shown in Figure 1-5) and press the SELECT button on the remote control. You may enter up to 34 alphanumeric characters.

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Chapter 1 Getting Started

Highlight the Return icon and press the SELECT button on the remote control. Select the Save icon to continue.

Figure 1-5. ViewStation System Nam e Screen

6. Select the country where the ViewStation is located. This setting automatically configures ViewStation communications settings. Use the ARROW buttons to scroll through the list. Using the remote control, press the number that corresponds with the country name. For example, country names beginning with T , U, or V , press 8. The ViewSt ation menu goes to the first instance of the countries beginning with the letter T. Highlight the desired country, and press the SELECT button on the remote control.

Chapter 1 Getting Started

Figure 1-6. Select Country Screen

7. The Call Preference screen (Figures 1-7, 1-8, and 1-9) are used to specify the type of calling preference.

ViewStation H.323 with Quad BRI and ViewStation 128.

ISDN Video Calls (H.320):

• Checked: Enables H.320 videoconferencing for the

ViewStation.

• Not Checked: Disables H.320 videoconferencing for the ViewStation.

LAN/Internet Calls (H.323)

• Checked: Enables H.323 videoconferencing for the

ViewStation.

• Not Checked: Disables the H.323 videoconferencing for the ViewStation.

Note At least one calling preference must be selected.

Display IP Dialing Extension: The IP Dialing Extension is used

if a ViewStation uses the Global Address Book (GAB). For more information see Global Address," on page 75.

• Checked: The IP or E.164 Dialing Extension is displayed when an H.323 video call is initiated.

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Chapter 1 Getting Started

• Not Checked: The IP or E.164 Dialing Extension is not displayed when an H.323 video call is initiated.

Figure 1-7. Call Preference Screen For ISDN

8. For all ViewStation H.323 with Avaya DCP. DCP Video Calls (H.320):

• Checked: Enables H.320 videoconferencing for the

ViewStation.

• Not Checked: Disables H.320 videoconferencing for the ViewStation.

LAN/Internet Calls (H.323):

• Checked: Enables H.323 videoconferencing for the

ViewStation.

• Not Checked: Disables the H.323 videoconferencing for the ViewStation.

Chapter 1 Getting Started

Figure 1-8. DCP Call Preference Screen

Note At least one calling preference must be selected.

Display IP Dialing Extension: The IP Dialing Extension is used

if a ViewStation uses the Global Address Book (GAB.) For more information see Global Address," on page 75.

• Checked: The IP or E.164 Dialing Extension is displayed when an H.323 video call is initiated.

• Not Checked: The IP or E.164 Dialing Extension is not displayed when an H.323 video call is initiated.

For ViewStation H.323 with V.35: V.35 Video Calls:

• Checked: Enables V.35 videoconferencing for the

ViewStation.

• Not Checked: Disables V .35 videoconferencing for the ViewStation.

LAN/Internet Calls (H.323)

• Checked: Enables H.323 videoconferencing for the

ViewStation.

• Not Checked: Disables the H.323 videoconferencing for the ViewStation.

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Chapter 1 Getting Started

Note One calling preference must be selected.

Display IP Dialing Extension: The IP Dialing Extension is used

if a ViewStation uses the Global Address Book (GAB.) For more information see Global Address," on page 75.

• Checked: The IP or E.164 Dialing Extension is displayed when an H.323 video call is initiated.

• Not Checked: The IP or E.164 Dialing Extension is not displayed when an H.323 video call is initiated.

Figure 1-9. V.35 Call Preference Screen

9. The H.323 Setup screen (shown in Figure 1-10) is used to specify the H.323 name and extension. This screen appears only when H.323 is enabled.

Chapter 1 Getting Started

Figure 1-10. H.323 Setup Screen

An Auto H.323 Dialing check box appears below the H.323 extension (E.164) when two or more dialing protocols are enabled. Complete the following steps to enter information on the H.323 Setup screen.

1. Enter a name in the H.323 name when calling this system text box. Select a name which is easy to remember, such as the name of a conference room.

2. Enter the H.323 extension (E.164). E.164 is a naming scheme based on the ViewStation’s serial number and MUST be unique to each ViewStation system.

3. Uncheck the Auto H.323 Dialing check box if displayed.

10. The Gatekeeper screen (shown in Figure 1-11) provides terminal gateway registration, address resolutions, bandwidth, and admission control. It is commonly used for point-to-point Internet video calls.

A gatekeeper is not required for point-to-point Intranet video calls. Select one of the following options for Gatekeeper:

•Off : Gatekeeper is not used.

• Specify: Enter the Gatekeeper IP address.

•Auto: The ViewStation automatically searches for a

Gatekeeper on the LAN. If no Gatekeeper is used, the ViewStation continues to search for a gatekeeper until this

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Chapter 1 Getting Started

setting is changed. If the LAN has more than one gatekeeper, specify the correct gatekeeper manually.

Figure 1-11. ViewStation H.323 Gatekeeper Screen

The following configuration screens are for specific ViewStation models:

• For ViewStation H.323 with V.35, continue to step 11.

• For ViewStation 128, skip to step 12.

• For ViewStation H.323 with Quad BRI, skip to step 12.

• For ViewStation MP with Quad BRI, skip to step 12.

• For ViewStation H.323 with Avaya DCP, skip to step 13.

• For ViewStation MP with Avaya DCP, skip to step 13.

• For Vi ewStation H.323, skip to Step 17.

11. The Video Network screen (shown in Figure 1-12) is displayed for ViewStations with a V.35 network interface module.

RS-366 Dialing:

• Checked: Enable the RS-366 dialing option if a call is made

from the ViewStation through the DCE connection to the far site video communi ca tio ns sy s t em.

• Not checked: Disable RS-366 dialing option if:

• The DCE is used to dial the video call.

• A dedicated connection is used to connect the

ViewStation to the far site.

Chapter 1 Getting Started

V.35 Ports Used:

•1: For 1-channel calls when dialing through the V.35, or

when the ViewStation is in non-dialed mode.

•1-2: For 2 X 56 Kbps or 2 X 64 Kbps calls when dialing through the V.35.

Figure 1-12. V.35 Video Network Screen

Dialing Protocol: RS-366 is displayed as the dialing protocol if

the RS-366 Dialing option is enabled. This field cannot be changed.

Broadcast Mode: The ViewStation V.35 supports H.331 broadcast mode for broadcast transmissions over satellite. In H.331 broadcast mode, the ViewStation sends and receives audio and video without handshaking with either the far site ViewStation or H.331-compatible video communications systems. One ViewStation can send video and audio to many ViewStations or other H.331-compatible systems, as in a large satellite network.

• Checked: Enables broadcast mode. When checked, the Broadcast Mode Setup icon appears.

• Not checked: Disables broadcast mode. When not checked the Broadcast Mode Setup icon is not present.

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Chapter 1 Getting Started

Figure 1-13. Broadcast Mode Screen

Broadcast Mode: The Broadcast Mode screen (shown in

Figure 1-13) is used to configure the V.35 broadcast mode properties:

• Video Format:

QCIF: T o transmit QCIF (Quarter Common Interchange Format) 176 X 144 resolution, select QCIF.

FCIF: To transmit FCIF (Full Common Interchange Format) 352 X 288 resolution, select FCIF.

• Video Protocol: H.261: To transmit video using the H.261 standard,

select H.261. H.263: To transmit video using the H.263 enhanced

video algorithm, select H.263. If the far-site systems support H.263, your system receives H.263. If the far site systems support H.261, your ViewStation adjusts to support H.261 video.

• Audio Mode: The audio mode can be adjusted to

compensate for distorted audio due to high packet loss. Select the preferred audio protocol for transmitting audio:

G.728 (Default) G.711u G.711A G.722-56

Chapter 1 Getting Started

G.722-48 Off

• Frame Rate: The frame rate is the number of frames per

second (fps) transmitted by the ViewStation to the far site. This is adjustable to compensate for distorted video due to high packet loss. Select the preferred video frame rate for the broadcast transmission in frames per second or fps:

– 30 fps (Default) – 15 fps – 10 fps – 7.5 fps

Set broadcast configuration parameters to accommodate the lowest common denominator of the video communication systems that receive the video and audio broadcasts. For example, if one video communication system participating in the video supports H.261 only, set the video protocol to H.261 to ensure that all systems are able to participate.

Figure 1-14. Advanced Dialing Screen

If RS-366 Dialing is enabled on the Video Network screen, the Advanced V.35 scr een is disp lay ed .

• Prefix/Suffix: Use the Advanced V.35 screen (shown if

Figure 1-14) to set the dialing prefixes and suffixes. Dialing prefixes are numbers and characters that are sent to the DCE equipment before the dialed number is sent. Dialing

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Chapter 1 Getting Started

suffixes are numbers and characters that are sent to the DCE equipment after the dialed number is sent.

Use prefixes and suffixes to set the DCE speed used to dial a call.

Note Prefixes and suffixes are a function of the DCE. See your

DCE User Documentation for information about setting dialing profiles to the DCE specific equipment.

• Calling Profiles: Calling profiles are configured on the

Advanced V.35 screen. To select and change the profiles,

highlight the Calling Profile field and select the specific equipment.

• Dialing Speeds: If RS-366 dialing is enabled on the Video

Network screen, the Dialing Speeds screen is displayed.

Figure 1-15. Dialing Speeds Screen

On this screen, specify the dialing speeds available to users when placing video calls. The default speeds are:

– 2 X 64 Kbps – 256 Kbps – 384 Kbps – 512 Kbps

• To add or remove speeds, scroll though the data rates and

press the SELECT button on the remote control to choose

Chapter 1 Getting Started

the preferred dialing speeds. A red check is displayed when a dialing speed is selected.

12. On the ISDN Video Numbers screen (shown in Figure 1-16), complete the following:

• Enter your local area or STD code.

• Enter the ISDN numbers assigned to your ViewSt ation. The

ISDN service provider should have provided this number when your ISDN line was installed.

Figure 1-16. ISDN Video Numbers Screen

13. DCP Video Numbers

• On the DCP Video Numbers screen (shown in Figure

1-17), enter the area or STD code.

• Enter the vid e o nu m be rs assigned to th e ViewStation DC P.

If the video numbers are not known, contact a Definity administrator.

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Chapter 1 Getting Started

Figure 1-17. DCP Video Numbers Screen

14. Auto Detect SPIDs:

• On the Auto Detect SPIDs screen (shown in Figure 1-18), enter the Service Profile ID (SPIDs) numbers for the ViewStation. If connected to an internal phone system (PBX) or if t he ViewS tat ion is out side North Am erica, a SPID may not be required.

• Select the START icon for the ViewStation to automatically detect SPIDs.

Note If the ViewStation is unable to find the SPIDs, check the

network connection and verify that the ISDN have been entered correctly.

Chapter 1 Getting Started

Figure 1-18. Auto Detect SPIDs Screen

To manually enter the SPID numbers for the ViewStation as shown in Figure 1-18, highlight each line and channel, and press the SELECT button on the remote control. Enter the SPID numbers accordingly.

15. If PBX is selected on the Auto Detect SPIDs screen, the following screen (shown in Figure 1-19) requires the number used to obtain an outside line.

Figure 1-19. Outside Line Calls Screen

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Chapter 1 Getting Started

16. ISDN Switch Protocol: Select the ISDN switch protocol according to the ISDN switch type used with the ISDN network, as shown in Figure 1-20.

Figure 1-20. ISDN Switch Protocol Screen

17. The T e lephone Numbers screen shown in Figure 1-21 is where the telephone number for the ViewStation (if used) is entered. An additional field is provided for the telephone where the ViewStation is used.

Figure 1-21. Telephone Numbers Screen

When the Main Calling screen is displayed as shown in Figure 1-22, the ViewStation setup is complete.

Chapter 1 Getting Started

Figure 1-22. Main Calling Screen

At the top left of the Main Calling screen is the ViewStation type indicator, which is displayed below the Polycom logo. This indicates the network interface module (if any) that is configured with the ViewStation.

Network Status Indicators

Each time the ViewStation is powered on, a set of network status indicators (network icons) are displayed below the Video Call icon on the Main Calling screen. The Network icon flashes a yellow numbered box while the ViewStation is validating each network line or is waiting for the DHCP server (if used) to assign it an IP address. If the ViewStation uses a static or fixed IP address, the ViewStation verifies the IP is not in use.

Icon Meaning

Network line is connected. The ViewStation is ready to place a video call.

Green Up Arrow

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Chapter 1 Getting Started

The ViewStation is checking the status of the network line.

Yellow Box

Network line failed to validate: This may be because the network cable is not

connected to the network, or is not functioning properly. Check the cable connection, contact

Red Down Arrow

your Network Manager or see Network and Communications," on page 182.

Chapter 1 Getting Started

Using the ViewStation Help

To access the ViewStation Help screen, press the INFO button on the remote control. If your organization is not using the Polycom Global Management System, pressing the INFO button on the remote control takes you directly to the Help screen. If your organization is using the Polycom Global Management System, two icons appear on the screen. The first icon is the Help screen (noted below). The second icon is the Global Management System

Technical Support icon and appears only when GMS is used.

Figure 1-23. Help Screen

Using ViewStation Help

To access the Help screen, highlight the INFO button and press the SELECT button on the remote control.

The Help screen is used to obtain information about:

• Navigation with the remote control

• Placing a video call

• Connecting to a PC

• Using PowerPoint to display slides

• Making camera selections

• Using voice tracking

• Setting camera presets

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Chapter 1 Getting Started

• Sending telephone touch tones.

Figure 1-24. Help Screen

To choose a topic on t he Help screen, highlight the desired icon and press the SELECT button on the remote control.

Technical Support

The Technical Support icon (shown in Figure 1-23) is visible only when the ViewStation is using the Polycom Global Management System Global Management System

84.

™. For more information on how to setup the Polycom

, see Global Management," on page

Chapter 1 Getting Started

Figure 1-25. Technical Support Help Screen

To obtain Technical Support from the Polycom Global Management System, highlight the Technical Support icon and press the SELECT button on the remote control. A dialog box appears (Figure 1-25) asking you to enter a phone number. In order to provide rapid assistance, please include the area code with your phone number.

Once your phone number has been entered, a confirmation screen appears. This screen also displays a phone number you can use to contact technical support by voice directly.

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Optional Configurations

This chapter contains user and administrative setup information. Except where noted, this applies to all ViewStation models.

User Setup

The User Setup screen (System Info > User Setup) serves as a quick configuration tool allowing the ViewStation administrator or LAN manager to set basic options for the ViewStation as shown in Figure 2-1.

Figure 2-1. User Setup Screen

Auto Answer: The Auto Answer option allows the ViewStation

to automatically answer incoming video calls.

• Checked: The ViewStation automatically answers incoming

video calls.

• Not Checked: Incoming calls ring until the call is manually

answered or the far site disconnects.

Mute Auto Answer Calls: This option turns the microphone pod off and prevents the far site from hearing the near site when the ViewStation automatically answers incoming video calls.

Chapter 2 Optional Configuration s

• Checked: The ViewStation mutes near site audio for incoming video calls when the ViewStation automatically answers incoming video calls.

• Not Checked: The ViewStation sends audio to the far site as normal.

When the ViewStation is muted, both sites are notified with a microphone image located in the lower left side of the main screen. A red light illuminates on the microphone pod when the near site is muted.

PiP or Picture-in-Picture: The PiP feature allows the near site to adjust near camera views while in a videoconference. In this configuration, the Camera icon in the top right corner disappears when the remote control is placed on a flat surface.

•Auto: The ViewStation shows a PiP window when the call is first connected and when the remote control is not resting on a flat surface.

•On: The ViewStation shows a PiP window that remains in the lower right corner until the video call is completed.

•Off: The ViewStation does not show a PiP window.

Far Control of Near Camera: The Far Control of Near Camera

option allows users at the far site to control the camera at the near site.

• Checked: A user on the far site may control the framing or angle of the camera on the near site by pressing the FAR button on the remote control.

• Not Checked: A user cannot change the framing and angle of the camera. When a far site user presses the FAR or ZOOM button on the remote control, any attempts to change the current orientation of the camera are ignored.

Backlight Compensation: The backlight compensation is used in conference rooms where the subject appears darker than the background. Use backlight compensation if the meeting participants appear to be in shadow.

• Checked: The camera automatically adjusts for a light background.

• Not Checked: Uncheck the backlight compensation if moderate lighting is used for the ViewStation.

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Chapter 2 Optional Configuration s

Allow Remote Monitoring: Remote monitoring allows a user to remotely view a conference room prior to a scheduled meeting using the ViewStation Web interface. See "Using th e ViewSt ation with a PC" on page 133.

• Checked: The ViewStation sends images every 10 seconds to the ViewStation Web page.

• Not Checked: The ViewStation does not send any images.

Meeting Password: The meeting password is used to grant or

restrict access to the non-administrative functions of the ViewStation’s Web interface. See "Using the ViewStation Web Interface" on page 139.

• Text field empty: No password is required.

• Text field populated: When the Meeting Password text

field is populated with a password, that password is used to grant or restrict access the non-administrative features of the ViewStation web interface.

Far site name display time: The far site name display time displays the name of the far site for a defined number of seconds.

• 15 seconds: (Default) The far site name is displayed for 15 seconds.

•Blank: The far site name is displayed until the call is ended.

MP Mode: (MP-enabled ViewStations only.) The MP mode sets

the viewing mode for multi-point video calls into one of the following options:

•Auto: The ViewStation automatically switches between discussion and presentation modes.

• Discussion: This mode is also called the continuous presence. Each site remains on the screen in a tiled arrangement.

• Presentation: The main presenter remains on the screen.

• Full Screen: Whoever is speaking is viewed in full screen.

When a new endpoint speaks, that endpoint appears full screen.

Chapter 2 Optional Configuration s

Admin Setup

The Admin Setup screen (System Info > Admin Setup) is used to access the advanced configuration features of the ViewStation.

Figure 2-2. Admin Setup Screen

The following table lists which icons are available for each ViewStation model:

Icon Name ViewStation Model Location

General Setup All System Info > Admin Setup >

General Setup

Video Network BRI, DCP, V.35, 128 System Info > Admin Setup >

Video Network

LAN / H.323 All System Info > Admin Setup >

LAN / H.323

Data Conference All System Info > Admin Setup >

Data Conference

Phone / Audio All System Info > Admin Setup >

Phone / Audio

Video / Camera All System Info > Admin Setup >

Video / Camera

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Chapter 2 Optional Configuration s

Icon Name ViewStation Model Location

Security All System Info > Admin Setup >

Security

Software / Hardware All System Info > Admin Setup >

Software / Hardware

General Setup

The General Setup screen (System Info > Admin Setup > General Setup) is used to access the advanced configuration

features of the ViewStation not contained in the User Setup screen. The General Setup screen (shown in Figure 2-3) has the following seven user-configurable fields:

• Country: Sets the country where the ViewStation is

used

• Language: Sets one of the languages used for the

ViewStation

• System Name: Sets the name displayed in a call for the

ViewStation

• Auto Answer: Sets the auto-answer feature when the

ViewStation receives an incoming call

• Allow Dialing: Permits or denies the ability to place a

video call from the ViewStation

• Allow User Setup: Permits or denies access to the

User Setup screen

• Maximum Time in a Call: Sets the maximum time for a

video call

Chapter 2 Optional Configuration s

Figure 2-3. General Setup Screen

Country: The Country field of th e General Setup screen ( shown

in Figure 2-3) allows you to specify country specific calling parameters for your location. Click the Country field to access the Country Setup screen (Figure 2-4).

Figure 2-4. Country Setup Screen

The fields in the Country Setup screen allow you to set loc al calling parameters:

• Country: To select a count ry, highlight the blue coun try text field and press the SELECT button on the remote control. Scroll down the list of countries and highlight

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Chapter 2 Optional Configuration s

the desired country. The country code appears with the corresponding country.

• Area Code Required:

• Checked: The ViewStation automatically

adds the area code to the ISDN or DCP dialing prefix of calls placed from the ViewStation.

• Not Checked: The ViewStation dials all calls as if the calls were placed within the local area code.

• Phone International Access: The international prefix is 011 for North America and 00 for European countries. The default depends on the country. Highlight the blue text field on the Phone International Access field. Enter the assigned prefix to make international calls.

When complete, highlight the Menu icon and press the SELECT button on the remote control.

Language: The Language field selects the language used for the ViewStation (see "Setup Common to all ViewStations" on page 9.) Highlight the desired flag associated with a language and press the SELECT button on the remote control.

System Name: The system name is the name assigned by the user to identify the ViewStation. This can be any combi nat ion of alphanumeric characters up to 34 characters in length.

Auto Answer: The Auto Answer option allows the ViewStation to automatically answer incoming video calls.

• Checked: The ViewStation automatically answers incoming video calls.

• Not Checked: Incoming calls ring until they are manually answered or the far site disconnects the call.

Allow Dialing: The Allow Dialing option enables or disables dialing and access to the address book on the ViewStation.

• Checked: The ViewStation allows dialing and access to the address book.

• Not Checked: The ViewStation prevents dialing and denies access to the address book.

Chapter 2 Optional Configuration s

Figure 2-5 shows the message that is displayed when the

Allow Dialing feature is not checked.

Figure 2-5. Allow Dialing Disabled Screen

Allow User Setup: The Allow User Setup option enables or

disables users from changing the User Setup by removing the icon from the System Information screen as shown in Figure 2-6. This is generally used when the user setup policy has been defined by the LAN manager or the ViewStation administrator.

• Checked: Allows chang es to the User Setup settings.

• Not Checked: Prevents changes to the User Setup

settings.

Figure 2-6. Allow User Setup Disabled on System Information Screen

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Chapter 2 Optional Configuration s

Maximum Time in Call: The default time for the maximum time in a call is 480 minutes. When the maximum time in a call is met, the ViewStation displays a yellow dialog box stating that the length of the call has reached the set time and asks if you want to continue the call. If the call is extended, the time of the extended call is equal to the set maximum time in a call.

Video Network

The Video Network is used to configure ISDN, DCP, MP, and V.35 configurations for the ViewStation.

ViewStation H.323 with Quad BRI

The Network Setup screen ( System Info > Admin Setup > Video Network) shown in Figure 2-7 provides four icons, which:

• Configure IMUX properties

• Configure ISDN Video Network properties

• Set Call Preferences

• Set Multi-Point Preferences (MP enabled systems only)

Figure 2-7. Video Network Screen (MP Enabled ViewStations Only)

IMUX (Inverse Multiplexer):

On the IMUX screen (System Info > Admin Setup > Video Network > IMUX) the five icons as shown in Figure 2-8 are:

• Numbers: Sets ISDN video numbers

Chapter 2 Optional Configuration s

•SPIDs: Sets the Service Profile IDs. SPID numbers are assigned to every terminal device by the ISDN provider. This is generally used in North America only

• Audio Quality: Adjusts the audio quality of a video call

• Advanced Dialing: Defines how a channel is dialed

• Dialing Speeds: Defines dialing speed available when a

call is placed

Figure 2-8. Inverse Multiplexer Information Screen

Numbers

The Numbers screen (System Info > Admi n Setup > Video Network > IMUX > Numbers) allows the ViewStation administrator

or the LAN manager to enter the STD or area code and the ISDN Video numbers for each ISDN line.

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Chapter 2 Optional Configuration s

Figure 2-9. ISDN Video Numbers Screen

1. Enter the STD or area code and press the down arrow on the remote control to continue to the next line.

2. Enter the ISDN phone number used for each line.

3. When complete, highlight the Save icon and pres s the SELECT button on the remote control.

Service Profile Identifier

The Service Profi le Identifier screen (System Inf o > Admin Setu p > Video Network > IMUX > SPIDS) or SPIDs appears only if United

States or Canada is selected as the country. If the ViewStation is connected to an internal phone system (PBX), a SPID may not need to be entered.

Note If the ViewStation is unable to find the SPIDs, check the

network connection and verify that the ISDN numbers have been entered correctly.

• Enter the SPID numbers provided by the ISDN service provider.

• If the ViewStation is connected to a PBX, select the PBX icon. In some case s you may n ot nee d to loc ate SPI Ds.

• To auto-detect SPID numbers, highlight the Start icon and press the SELECT button on the remote control.

Chapter 2 Optional Configuration s

Note If this process is canceled, the ViewStation reboots and the

entire setup procedure must be redone

Figure 2-10. Auto Detect SPIDs Screen

Audio Quality

The Audio Quality Pref er ence screen (System Info > Admin Setup > Video Network > IMUX > Audio Quality) allows the

selection of an audio protocol. G.722 audio delivers a higher quality of audio than G.728 and uses 48 Kbps of the call bandwidth. G.728 delivers telephone quality audio and only uses 16 Kbps of the call bandwidth. G.728 is generally used for lower data rates.

To set the audio protocol, use the + and - zoom buttons on the remote control to move the slider.

Note Changing the audio quality preferences during a call can be

done only while in an H.320 call. No changes can be made while in an H.323 call.

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Chapter 2 Optional Configuration s

Figure 2-11. Audio Quality Screen

Advanced Dial ing

On the Advanced Dialing screen (System Info > Admin Setup > Video Network > IMUX > Advanced Dialing) you can define how

each ISDN channel is dialed. By default, channels are dialed in parallel.

• Dial channels in parallel: When this option is selected, the ViewStation dials all ISDN channels simultaneously.

• Dial channels one at a time: When selected, the ViewStation dials each ISDN channel one at a time until all the channels are connected. This feature is used to overcome local network problems.

Chapter 2 Optional Configuration s

Figure 2-12. Advanced Dialing Screen

Dialing Speeds

The Dialing Speeds screen (System Info > Admin Setup > Video Network > IMUX > Dialing Speeds) spe ci fie s the diali ng spe eds

that are available when a call is placed.

Figure 2-13. Dialing Speeds Screen

Highlight the circle to the right of a speed and press the SELECT button on the remote control to select that speed. A red check mark appears on the Dialing Speeds screen when a speed is selected.

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Chapter 2 Optional Configuration s

ISDN Video Network

The ISDN Video Network screen (System Info > Admin Setup > Video Network > ISDN Video Network) contains information

entered during system setup. The five user-configurable fields are:

Country Code: Choose the country code associated with the country where the ViewStation is used.

Area Code: Choose the area code or STD code where the ViewStation is used.

Number A: Enter the primary ISDN number assigned to the ViewStation.

Number B: Enter the secondary ISDN number assigned to the ViewStation.

ISDN Switch Protocol: Select the appropriate ISDN switch protocols. Contact the ISDN provider to determine the ISDN switch protocol.

ISDN Dialing Prefix: The ISDN dialing prefix is used to access an outside line if the ViewStation is connected to a PBX.

Figure 2-14. ISDN Video Network

Chapter 2 Optional Configuration s

Call Preference

The Call Preference screen (System Info > Admin Setup > Video Network > Call Preference) shown in Figur e 2- 15 de te rmin es how

a video call is made. The two types of calls made are:

• ISDN Video Calls (H.320)

• LAN/Internet Calls (H.323)

ISDN Video Calls (H.320):

• Checked: Enables ISDN videoconferencing on the

ViewStation.

• Not Checked: Disables ISDN videoconferencing ability on the ViewStation

Figure 2-15. Call Preference Screen

LAN/Internet Calls (H.323):

• Checked: Enables H.323 videoconferencing on the

ViewStation.

• Not Checked: Disables H.323 videoconferencing on the ViewStation.

• Display IP Dialing Extension: The IP dialing extension is used if a ViewStation uses the Global Address Book (GAB).

Checked: The E.164 dialing extension is displayed when a video call is initiated in H.323 calls.

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Chapter 2 Optional Configuration s

Not Checked: The E.164 dialing extension is not displayed when a video call is initiated in H.323 calls.

Multi-Point Setup (MP Enabled ViewStations)

The Multi-Point setup screen determines which mode the multi-point feature is used. The modes are:

•Auto: The ViewStation automatically switches between discussion and presentation mode.

• Discussion: This mode is also called the continuous presence. Each site remains on the screen in a tiled arrangement.

• Presentation: The main presenter remains on the screen while each end point switches on and off.

• Full Screen: Whoever is speaking is viewed in full screen. When a new endpoint speaks, that endpoint appears full screen.

ViewStation H.323 with Avaya DCP

The Network Setup screen (System Info > Admin Setup > Video Network) shown in Figure 2-16 provides four icons which:

• Configure IMUX properties

• Configure DCP Video Network properties

• Set Call Preferences

• Set Multi-Point Setup preferences (MP systems only).

Figure 2-16. Network Setup Screen (MP Enabled ViewStations Only)

Chapter 2 Optional Configuration s

IMUX (Inverse Multiplexer):

On the IMUX screen (System Info > Admin Setup > Video Network > IMUX), the four icons as shown in Figure 2-17 are:

• Numbers: Sets DCP video numbers

• Audio Quality: Adjusts the audio quality of a video call

• Advanced Dialing: Defines how a channel is dialed

• Dialing Speeds: Defines dialing speed available when a

call is placed.

Figure 2-17. Inverse Multiplexer Information Screen

Numbers

The Numbers screen (System Info > Admi n Setup > Video Network > IMUX > Numbers) allows the ViewStation administrator

or the LAN manager to enter the STD or area code and the DCP video numbers for each DCP line.

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Chapter 2 Optional Configuration s

Figure 2-18. DCP Video Numbers Screen

1. Enter the STD or area code and press the down arrow on the remote control to continue to the next line.

2. Enter the DCP phone number used for each line.

3. When complete, highlight the Save icon and pres s the SELECT button on the remote control.

Audio Quality

The Audio Quality Pref er ence screen (System Info > Admin Setup > Video Network > IMUX > Audio Quality) allows the

To set the audio protocol, use the + and - zoom buttons on the remote control to move the slider.

Note Changing the audio quality preferences in a call can only be

done in an H.320 call. No changes can be made while in an H.323 call.

Chapter 2 Optional Configuration s

Figure 2-19. Audio Quality Screen

Advanced Dial ing

On the Advanced Dialing screen (System Info > Admin Setup > Video Network > IMUX > Advanced Dialing) you can define how

each DCP channel is dialed. By default, channels are dialed in parallel.

• Dial channels in parallel: When this option is selected, the ViewStation dials all DCP channels simultaneously.

• Dial channels one at a time: When selected, the ViewStation dials each DCP channel one at a time until all the channels are connected. This feature is used to overcome local network problems.

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Chapter 2 Optional Configuration s

Figure 2-20. Advanced Dialing Screen

Dialing Speeds

The Dialing Speeds screen (System Info > Admin Setup > Video Network > IMUX > Dialing Speeds) spe ci fie s the diali ng spe eds

that are available when a call is placed.

Figure 2-21. Dialing Speeds Screen

• Highlight the circle to the right of a speed and press the

SELECT button to select that speed. A red check mark appears on the Dialing screen when a speed is selected.

Chapter 2 Optional Configuration s

DCP Video Network

The DCP Video Network screen (System Info > Admin Setup > Video Network > DCP Video Network) contains information

entered during system setup. The five user-configurable fields are:

Country Code: Choose the Country Code associated with the country where the ViewStation is used.

Area Code: Choose the Area Code or STD Code where the ViewStation is used.

Number A: Enter the primary DCP number assigned to the ViewStation.

Number B: Enter the secondary DCP number assigned to the ViewStation.

DCP Switch Protocol: Select the appropriate DCP switch protocols. Contact the DCP provider to determine the DCP switch protocol.

DCP Dialing Prefix: The DCP dialing prefix is used to access an outside line if the ViewStation is connected to a PBX.

Figure 2-22. DCP Video Network Screen

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Chapter 2 Optional Configuration s

Call Preference

The Call Preference screen (System Info > Admin Setup > Video Network > Call Preference) shown in Figur e 2- 23 de te rmin es how

a video call is made. The two types of calls made are:

• DCP Video Calls (H.320)

• LAN/Internet Calls (H.323)

DCP Video Calls (H.320):

• Checked: Enables H.320 videoconferencing on the

ViewStation.

• Not Checked: Disables H.320 videoconferencing ability on the ViewStation

Figure 2-23. Call Preference Screen

LAN/Internet Calls (H.323):

• Checked: Enables H.323 videoconferencing on the

ViewStation.

• Not Checked: Disables H.323 videoconferencing on the ViewStation.

• Display IP Dialing Extension: The IP dialing extension is used if a ViewStation uses the Global Address Book (GAB).

Checked: The E.164 Dialing Extension is displayed when a video call is initiated in H.323 calls.

Chapter 2 Optional Configuration s

Not Checked: The E.164 Dialing Extension is not displayed when a video call is initiated in H.323 calls.

Multi-Point Setup (MP Enabled ViewStations only)

The Multi-Point setup screen determines which mode the multi-point is used in. These modes are:

•Auto: The ViewStation automatically switches between discussion and presentation modes.

• Discussion: This mode is also called the continuous presence. Each site remains on the screen in a tiled arrangement.

• Presentation: The main presenter remains on the screen.

Full Screen: Whoever is speaking is viewed in full screen.

When a new endpoint speaks, that endpoint appears full screen.

ViewStation 128

The Network Setup screen ( System Info > Admin Setup > Video Network) shown in Figure 2-24 provides three icons, which:

• Set Dialing Speeds

• Configure Video Network properties

• Set Call Preferences

Figure 2-24. ViewStation 128 ISDN Network Setup Screen

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Chapter 2 Optional Configuration s

Dialing Speeds

The Dialing Speeds screen (System Info > Admin Setup > Video Network > Dialing Speeds) specifies the dialing speeds that are

available when a call is placed.

Figure 2-25. Dialing Speeds Screen

Highlight the box to the right of a speed and press the SELECT button to select that speed. A red check mark appears on the Dialing screen when a speed is selected.

ISDN Video Network

The ISDN Video Network screen (System Info > Admin Setup > Video Network > ISDN Video Network) contains information

entered during system setup. The six user configurable fields are:

Country Code: Choose the Country Code associated with the country where the ViewStation is used

Area Code: Choose the Area Code or STD Code where the ViewStation is used

Number A: Enter the primary ISDN number assigned to the ViewStation

Number B: Enter the secondary ISDN number assigned to the ViewStation

Chapter 2 Optional Configuration s

ISDN Switch Protocol: Select the appropriate ISDN switch protocols. Contact the ISDN provider to determine the ISDN switch protocol.

Service Profile IDs (SPIDs): The Service Profile Identifiers screen (SPIDs) appears only if United States or Canada is selected as the country. If the ViewStation is connected to an internal phone system (PBX), a SPID might not need to be entered.

Note If the ViewStation is unable to find the SPIDs, check the

network connection and verify that the ISDN numbers have been entered correctly:

• Enter the SPID numbers provided by the ISDN service

provider.

• If the ViewStation is connected to a PBX, select the PBX

icon.

To auto-detect the SPID numbers, highlight the Start icon and press the SELECT button on the remote control.

Note If this process is canceled, the ViewStation reboots and the

entire setup procedure must be redone.

ISDN Dialing Prefix: The ISDN dialing prefix is used to access an outside line if the ViewStation is connected to a PBX.

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Chapter 2 Optional Configuration s

ViewStation H.323 with V.35

The Network Setup screen (System Info > Admin Setup > Video Network) shown in Figure 2-26 provides four icons which:

• Sets Call Preferences

• Configures Video Network preferences

• Sets video Numbers

• Access the Advanced V.35 Setup features

Figure 2-26. V.35 Network Setup Screen

Call Preference

The Call Preference screen shown in Figure 2-27 determines how a video call is placed. The two types of video communications for the ViewStation H.323 with V.35 are:

• V.35 video calls

• LAN/Internet (H.323) video call s

V.35 Video Calls: The V.35 Video Calls option shown in the first

check box in Figure 2-28 determines if V.35 calls are made from the ViewStation.

• Checked: Enables the V.35 videoconferencing for the ViewStation H.323 with V.35.

• Not Checked: Disables the V .35 videoconferencing for the ViewStation H.323 with V.35.

Chapter 2 Optional Configuration s

Figure 2-27. V.35 Call Preference Screen

LAN/Intranet Calls (H.323)

The LAN/Intranet Calls option shown in the second check box in Figure 2-27 determines if H.323 calls are made from the ViewStation.

• Checked: Enables H.323 videoconferencing for the ViewStation.

• Not Checked: Disables H.323 videoconferencing for the ViewStation.

Display IP Dialing Extension

• Checked: Displays the IP dialing extension used in H.323

video calls from and to the ViewStation.

• Not Checked: The IP dialing extension is not displayed for H.323 video calls.

Video Network for V.35

The Video Network screen shown in Figure 2-28 is used to configure the following prope rties :

• RS-366 Dialing

• V.35 Ports Used

• Dialing Protocol

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Chapter 2 Optional Configuration s

• Broadcast Mode

RS-366 Dialing:

• Checked: RS-366 dialing dials from the ViewStation

through the DCE connection to the far end videoconference system.

• Not Checked: RS-366 dialing is disabled. This option must be Not Check e d if the DCE is used to dial the call or if a far site is connected by a direct connection.

Note If the RS-366 Dialing option is enabled, select Dialing

Speeds and set dialing prefixes and suffixes (see “Advanced Dialing” on page 61).

Figure 2-28. Video Network Screen

V.35 Ports used:

•1: If the ViewStation is used to place 1-channel video calls,

select 1.

•1+2: If the ViewStation is used to place 2x56 Kbps or 2x64 Kbps channel video calls, select 1+2.

Dialing Protocol: RS-366 appears as the dialing protocol if the RS-366 Dialing option is enabled. If the RS-366 Dialing option is

disabled, the dialing protocol does not appear. Broadcast Mode: Enable or disable H.331 broadcast mode if the

ViewStation is connected to the network via satellite.

Chapter 2 Optional Configuration s

Dialing Speeds: If RS-366 dialing was enabled, select the speed used when placing a call on the Dialing Speeds screen. The default speeds are:

• 2x64 Kbps

• 256 Kbps

• 384 Kbps

• 512 Kbps

• 768 Kbps

To add or remove speeds:

• Highlight the desired data rate.

• Press the SELECT button on the remote control.

• A red check appears when a dialing speed is selected.

The selected dialing speeds apply only to RS-366 calls. Nx56 and Nx64 are for H.320 calls, while IPx56 and IPx64 are for H.323 calls. For nondialed calls the call speed is determined by the DCE.

Broadcast Mode Setup: The ViewStation V.35 supports H.331 broadcast mode, used for broadcast transmissions via satellite. In broadcast mode the ViewStation sends and receives audio and video, without handshaking, to many ViewStations or other H.331-compatible systems, such as large satellite network. When enabled in the Video Network screen, the Broadcast Mode

Setup satellite icon appears.

Figure 2-29. Broadcast Mode Screen

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Chapter 2 Optional Configuration s

Video Format:

• Select QCIF to transmit Quarter Common Interchange

Format (176x144 resolution)

• Select FCIF to transmit Full CIF (352x288 resolution)

Video Protocol: Select a Video Standard

• H.261

• H.263

Note Far-end systems which support the H.263 standard can

receive H.263. For far-end systems that support H.261 only , the ViewStation automatically adjusts to accommodate H.261 video.

Audio Mode: Select the preferred audio protocol for transmitting audio:

• G.728

• G.711u

• G.711A

• G.722-56

• G.722-48

• Off

Frame Rate: Select the preferred video frame rate for the broadcast

transmission:

• 30 fps

• 15 fps

• 10 fps

• 7.5 fps

Note Broadcast configuration parameters should be set to

accommodate the lowest common denominator of the systems that are receiving the broadcast. For example, if one system in the conference supports H.261 only, broadcast should be set to H.261 to ensure all systems participate in the conference.

Advanced Dialing: If RS-366 Dialing is enabled, the dialing prefixes are sent for calls from the ViewStation V.35 as numbers and

Chapter 2 Optional Configuration s

characters to the DCE before sending the number to be dialed. Dialing suffixes define the dialing speed of the DCE equipment. This provides the users with the capability to select a dialing speed when placing a call.

Note Prefixes and suffixes are a function of the DCE. Consult the

DCE User Guide for additional information.

Figure 2-30. Advanced V.35 Dialing Screen

Video Numbers

The V.35 Video Numbers screen is used in RS-366 dialing.

• Enter Area Code.

• Enter the ISDN video number in line 1 B1.

• Enter the ISDN video number in line 1 B2.

• Highlight the Save icon and press the SELECT button on

the remote control.

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Chapter 2 Optional Configuration s

Figure 2-31. Video Numbers Screen for V.35

Advanced V.35 Setup

The Advanced V .35 Setup screen (shown in Figure 2-32) is used to configure the input and output signaling to and from the V.35 network interface module. For a complete technical description of the Advanc ed V .35 Set up, see "V.35 Technical Information" on page

193.

Figure 2-32. Advanced V.35 Setup Screen

Chapter 2 Optional Configuration s

LAN/H.323

The LAN/H.323 screen (System In fo > Admin S etup > LAN/H.323) is used to configure IP networking for the ViewStation. There are five user-configurable screens accessed through the LAN/H.323 screen (shown in Figure 2-33):

• LAN/Intranet: Configure IP networking

•H.323: Configures gateway, gatekeeper, dialing speeds,

QoS, and firewall settings for the ViewStation

•SNMP: Sets up remote management

• Global Address: Specifies server IP, preferences, dialing

rules, private network, and gateway numbers

• Global Management: Sets up global management

Figure 2-33. LAN / H.323 Screen

LAN/Internet

The LAN & Intranet screen (System Info > Admin Setup > LAN/H.323 > LAN/Intranet) shown in Figure 2-34 contains

information needed for H.323 videoconferencing.

Host Name: The host name is the DNS name given to the ViewStation by the LAN Manager or the ViewStation administrator. It may be used in place of an IP address when dialing H.323 calls. For example, the host name of the ViewStation may be “Lobby” but the DNS name for that ViewStation is lobby.austin.polycom.com.

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Chapter 2 Optional Configuration s

Figure 2-34. LAN & Intranet Screen

WINS Resolution: WINS resol uti on dete rm ines the IP addr es s

associated with a network device.

• Checked: The ViewStation sends requests to the WINS server for WINS name resolution.

• Not Checked: The ViewStation does not send any requests for name resolution to the WINS server.

Note The ViewStation sends a request for WINS resolution to the

WINS server up to 15 times. After 15 tries, the ViewSt ation stops sending WINS resolution requests to the server.

DHCP: Dynamic Host Configuration Protocol is used to auto-assign IP addresses within a LAN.

•Server: The ViewStation DHCP server assigns up to 12 IP addresses from 1.1.1.3 to 1.1.1.14 when this option is checked.

Note If the DHCP server option is not present, run the

ViewStation SoftUpdate to enable the DHCP server option setup. See "Upgrading Software" on page 165.

• Client: The DHCP Server automatically assigns an IP , DNS Server Address, a Default Gateway, Subnet Mask, and the WINS server address.

Chapter 2 Optional Configuration s

When this option is selected, IP, DNS, Default Gateway, Subnet Mask, and WINS server address fields cannot be

changed.

• Off selected: When OFF is selected, the LAN manager or ViewStation administrator must enter all values as static addresses. These values do not change unless manually changed.

• IP Address: Enter the static IP address assigned to the

ViewStation

• DNS Servers: The ViewStation supports up to four DNS

servers for multiple LANs

• Default Gateway: Enter the server’s default gateway

address

• Subnet Mask: Enter the subnet mask for the LAN

• WINS Server: Enter the WINS server address for the

LAN

H.323 Setup

The H.323 Setup screen (System Info > Admin Setup > LAN/H.323 > H.323) shown in Figure 2-35 is used to configure the

H.323 communication protocols for the ViewStation.

Figure 2-35. H.323 Setup Screen

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Chapter 2 Optional Configuration s

The following five items configurable by the user are:

• Setup: Defines the H.323 name and extension for the ViewStation. See "Setup" on page 67.

• Gateway: Defines the gateway speed, prefix, and suffix used for the ViewStation. See "Gateway" on page 69.

• Gatekeeper: Defines the gatekeeper operation parameters for the ViewStation. See "Gatekeeper" on page 70.

• Dialing Speeds: Defines the videoconferencing speeds for the ViewStation. See "Dialing Speeds" on page 71.

•QoS: Defines firewall and NAT parameters for the ViewStation. See "Quality of Service (QoS) and Firewalls" on page 72.

Setup

The H.323 Setup screen (System Info > Admin Setup > LAN/H.323 > Setup) is used to specify the H.323 or IP name.This

information applies to the H.323 feature included with all models. The H.323 extension (E.164) is a naming scheme based on the

ViewStation serial number. This number MUST be unique to the ViewStation.

An Auto H.323 Dialing check box appears below the H.323

extension (E.164) field.

Figure 2-36. H.323 Setup Screen

Chapter 2 Optional Configuration s

H.323 name when calling this system: Enter a name in the text box. This name is displayed on the far site during a videoconference. Use a name which is easy to remember such as the name of the conference room.

• H.323 extension (E.164): E.164 is a naming scheme used to identify the ViewStation with the H.323 name.

Auto H.323 Dialing: The ViewStation determines how a call is placed based on the number dialed and speed selected. For example:

For H.320 calls: If the number dialed is 555-1234 and the speed is 2X64, the ViewStation provides an additional field to place dials a nonbonding H.320 call.

For H.323 calls: If the number is 255.255.255.90 and the speed is 2X128 then the ViewStation dials a nonbonding H.323 call, but only provides one placeholder for H.323 calls.

Note If you dial by DNS name or PBX extension, do not check

this feature.

• Checked: The ViewStation assumes the video call is for H.323 videoconferences and provides only one placeholder to make a video call.

• Not Checked: The ViewStation provides an option to place IP or ISDN calls as shown in Figures 2-37 and 2-38.

Figure 2-37. Video Phone Screen (with ISDN Selected)

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Chapter 2 Optional Configuration s

Figure 2-38. Video Phone Screen (with IP Selected)

Gateway

The Gateway sc reen (System Info > Admin Setup > LAN/H.323 > Gateway) is used to configure the gateway profile in accordance

with a specific gateway used on a LAN. The prefix and suffix are preprogrammed on the gateway with a bandwidth used to make a call. For example:

72569

• The number 7 is assigned to a specific RadVision gateway.

• The number 256 is the bandwidth speed at which the

gateway places a video call.

• The number 9 tells the gateway to place a call outside the LAN.

Chapter 2 Optional Configuration s

Figure 2-39. Gateway Screen

Note The gateway places calls if the bandwidth number

corresponds to the correct line speed. For example: An invalid speed is 255. Valid bandwidth speeds are listed

on the Gateway screen shown in Figure 2-39. The Gateway rejects and invalid speed and does not connect the call.

Note The Gateway configuration has no effect if a gatekeeper or

gateway is not used.

Gatekeeper

The Gatekeeper screen (System Info > Admin Setup > LAN/H.323 > Gatekeeper) shown in Figure 2-40 is used to enable,

disable, or configure an H.323 gatekeeper.

Off: The gatekeeper is not used. The Gatekeeper I P Address text field is not accessible.

Specify: The gatekeeper is used. Enter the gatekeeper IP address in the grey text box. Contact the LAN manager to obtain the gatekeeper IP address.

Auto: When set to Auto the ViewStation automatically searches for the presence of an available gatekeeper. If a gatekeeper is not used and Auto has been selected, the ViewStation remains in Auto mode until changed.

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Chapter 2 Optional Configuration s

Figure 2-40. Gatekeeper Screen

Note A gatekeeper is not required to make IP-to-IP Intranet calls.

If Specify or Auto is selected, one of three icons appears on the ViewStation Main Calling screen when the ViewStation is rebooted. These icons are:

• Red GK (Gatekeeper) Down Arrow: Cannot find gatekeeper

• Yellow GK Box: Found gatekeeper, but not allowed to

• Green GK Up Arrow: Found gatekeeper and registered

Dialing Speeds

The Dialing Speeds screen (System Info > Admin Setup > LAN/H.323 > Dialing Speeds) shown in Figure 2-41 is used to set

the H.323 and H.320 dialing speeds for the ViewStation.

• Nx56 and Nx64 (left side of screen) represent the dialing speeds for H.320 calls.

• IPx56 and IPx64 (right side of screen) represent the dialing speeds for H.323 calls.

The 2x options listed under IPx56 are used for gateway calls from the ViewStation. Non-2x options provide connection speeds from 56 Kbps to 768 Kbps.

Chapter 2 Optional Configuration s

Figure 2-41. ISDN and IP Dialing Speeds Screen

Quality of Service (Q o S) and Fire w al ls

The Quality of Service and Firewalls screen (System Info > Admin Setup > LAN/H.323 > QoS) shown in Figure 2-42 allows

the LAN Manager to use fixed or nonfixed TCP and UDP ports, select the IP precedence, Network Address Translator (NAT), and firewall options. The following options are configurable:

Figure 2-42. Quality of Service and Firewalls Screen

Use Fixed Ports: Specifies the fixed ports assigned to the

ViewStation when protected by a firewall.

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Chapter 2 Optional Configuration s

IP Precedence: Specifies the priority given IP packages sent from the ViewStation. For IP precedence to work, all rout ers on the network MUST be configured to allow IP precedence.

System is behind a NAT: This option instructs the ViewStation to use the IP address that appears in the NAT Outside (WAN) Address field as its external IP address. When using a Virtual Private Network (VPN) for your network connection, make sure that System is behind a NAT is not selected.

Auto discover NAT: This options automatically assigns the WAN IP address to place calls outside the WAN.

NAT outside (WAN) address: Specify the external IP address used by the NAT if ViewStation is unable to discover the external IP address automatically.

For more information about configuring the ViewStation for operation behind a NAT (Network Address Translation), see "Network Address Translation" on page 189.

SNMP

The SNMP Setup screen (System Info > Admin Setup > LAN > SNMP) provides for remote management from an SNMP console.

Figure 2-43. SNMP Setup Screen

The ViewStation sends SNMP reports on the following:

• Low battery power in the remote control.

Chapter 2 Optional Configuration s

• The system is active (powered on) after a long period of inactivity.

• Authentication failure: An attempt has been made to log in as an administrator with the wrong password.

• Authentication success: The Administrator has logged in successfully.

• Call failed for reason other than a busy line.

• A user has asked for help from the T echnical Assistance Center.

See "Using ViewStation Help" on page 28.

• The ViewStation is engaged in a video call.

• A telephone or video call has disconnected.

User options on the SNMP Setup screen are:

Enable SNMP:

• Checked: Enables SNMP management from an SNMP

console.

• Not Checked: Disables SNMP management.

Administrator Contact Name: Enter the name of the person

responsible for remote management of the system. The default setting is IT Administrator.

SNMP Console IP Address: Enter the IP address of the SNMP traps sent by the ViewStation. Enter 0.0.0.0 in this field if any SNMP management console is capable of receiving information from the ViewStation.

Location Name: Enter the location of the ViewStation. This field defaults to the ViewStation system name at your country name. For example, Shellback At United States.

Community Name: Enter the SNMP management community in which you want to enable the ViewStation. The default setting name for this field is Public.

System Description: This field displays the type of videoconferencing device. This field cannot be changed.

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Chapter 2 Optional Configuration s

Global Address

The Global Address Book (GAB) screen, (System Info > Admin Setup > LAN/H.323 > Global Address) shown in Figures 2-44,

2-45, and 2-46) must be configured to use the Polycom Global Management System Book options varies with each ViewStation model. The following table is a list of options for each ViewStation model.

Model H.323 BRI DCP 128 V.35 MP

Server • • • • • • Preferences • • • • • • Private NET • • • •

 software. The number of Global Address

Gateway

Number Dialing Rules 1 • • • • • Dialing Rules 2 • • • • •

• • • • • •

Note The Gateway Number and Private Net features are not

available at this time. These features will be available in a future release of the Global Management System.

The Global Address screen (shown in Figure 2-44) for the ViewStation H.323 has three icons.

•Server: The Server is used to specify the IP address of the Global Address Book (GAB) server.

• Gateway Number: Gateway Number is not available at this time. These features will be available in a future release of the Global Management System.

• Preferences: The Preferences is used to set the global address book display and dialing preferences.

See page 80 to configure your Global Address properties for the ViewStation H.323.

Chapter 2 Optional Configuration s

Figure 2-44. Global Address Screen (ViewSta tion H.323)

The Global Address Screen for the ViewStation H.323 with ISDN or DCP (shown in Figure 2-45) has six icons.

•Server: The Server screen is used to specify the IP address of the Global Address Book (GAB) server.

• Preferences: The Preferences screen is used to set the global address book display and dialing preferences.

•Private NET: The Private NET is not available at this time. This feature will be available in a future release of the Global Management System.

• Gateway Number: Gateway Number is not available at this time. This features will be available in a future release of the Global Management System.

• Dialing Rules 1: The Dialing Rules 1 screen is used to set network dialing rules.

• Dialing Rules 2: The Dialing Rules 2 screen is used to set network dialing prefixes for diff erent ar ea codes .

See page 79 to configure your Global Address preferences for the ViewStation H.323 with Quad BRI ViewStation H.323 with Avaya DCP and ViewStation 128.

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Chapter 2 Optional Configuration s

Figure 2-45. Global Address Screen (V iewSt ations with ISDN and DCP)

The Global Address screen for the ViewStation H.323 with V.35 network interface module (shown in Figure 2-46) has five icons.

•Server: The Server screen is used to specify the IP address of the Global Address Book (GAB) server.

• Preferences: The Preferences screen is used to set the global address book display and dialing preferences.

• Gateway Number: Gateway Number is not available at this time. This feature will be available in a future release of the Global Management System.

• Dialing Rules 1: The Dialing Rules 1 screen is used to set network dialing rules.

• Dialing Rules 2: The Dialing Rules 2 screen is used to set network dialing prefixes for diff erent ar ea codes .

See page 79 to configure your Global Address preferences for the ViewSt ation H.323 with V.35 network interface module.

Chapter 2 Optional Configuration s

Figure 2-46. Global Address for ViewStation V.35

Server

The Global Address Server screen (System Info > Admin Setup > LAN/H.323 > Global Address > Server) is used to specify the IP

address of the GAB server.

Figure 2-47. Global Address Book (GAB) Server Screen

Set the following options on this screen:

Server IP Address: Enter the IP address for the GAB server in the gray text area below the Server IP Address field.

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Chapter 2 Optional Configuration s

Server Password: Enter the GAB server password, if required. Display Global Addresses:

• Checked: The global addresses appear in the

ViewStation address book.

• Not Checked: Only addresses entered manually are

displayed in the ViewStation addres s book.

• Checked: When the ViewStation is powered on, the

ViewStation registers the name and new IP address (if DHCP is used) in the GAB.

• Not Checked: The ViewStation has access to the GAB,

but does not register the name and new IP address (if DHCP is used) in the GAB.

Preferences

The Global Address Book Preferences scr een (System Info > Admin Setup > LAN/H.323 > Global Address > Preferences) is

used to set the global address book display and dialing preferences.

ViewStation with Quad BRI, V.35, Avaya DCP, and MP

Show Addresses in Address Book:

• ISDN Video Calls (H.320)

• Checked: Displays global ISDN video numbers in

the Global Address Book.

• Not Checked: Only local ISDN numbers appear in the Global Address Book.

• LAN/Internet Calls (H.323)

• Checked: Displays global IP addresses in the Global Address Book.

• Not Checked: Only IP addresses which have ben

entered manually appear in the Global Address Book.

Maximum Line Speed for Global Addresses: Set the line speeds for each type of call. The speeds selected affect only Global Address Book entries in the ViewStation address book.

Chapter 2 Optional Configuration s

Figure 2-48. GAB Preferences Screen

ViewStation H.323

Show Addresses in Address Book:

• ISDN Video Calls (H.320)

• Checked: Displays global ISDN video numbers in

the Global Address Book.

• Not Checked: Only local ISDN numbers appear in the Global Address Book.

• LAN/Internet Calls (H.323)

• Checked: Displays global IP addresses in the Global Address Book.

• Not Checked: Only IP addresses which have ben

entered manually appear in the Global Address Book.

Maximum Line Speed for Global Addresses: Set the line speeds for each type of call. The speeds selected affect only Global Address Book entries in the ViewStation address book.

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Chapter 2 Optional Configuration s

Figure 2-49. GAB Preferences Screen for ViewStation H.323

Private NET

The Private Net feature (System Info > Admin Setup > LAN/H.323 > Global Address > Private Net) is not available at this time. This

feature will be available in a future release of the Global Management System.

Gateway Number

The Gateway Number feature (System Info > Admin Setup > LAN/H.323 > Global Address > Gateway Number) is not available

at this time. These features will be available in a future release of the Global Management System.

Dialing Rules 1

The Dialing Rules 1 screen as shown in Figure 2-50 (System Info > Admin Setup > LAN/H.323 > Global Address > Dialing Rules

1), is used to set network dialing rules.

Chapter 2 Optional Configuration s

Figure 2-50. Dialing Rules 1 Screen

ViewStation number(s) are automatically normalized for the address books of other ViewStations. Global dialing takes into account the numbers, area codes (or city codes), country codes, and international dialing acc es s codes for ViewStations which are placing and receiving calls.

If the ViewStation is in an organization’s private network as well as a public network, additional information may be required to assist the GAB on how to call other systems on or off the private network. If the ViewStation uses a public network exclusively, additional information is not required.

The GAB uses the following dialing rules when cal ling a publ ic network or a private network.

Call From: Call To: Type of Call Placed:

Public Network Public Network Public Network

Public Network Private Network Public Network Private Network Public Network Public Network Private Network Private Network Private Network

The private network dialing rules are used to define a set of rules unique to the location of the ViewStation.

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Chapter 2 Optional Configuration s

Number of Digits in Extension: Set the number of digits in the dialing extension. This usually applies to systems that are connected to a PBX.

International Dialing Prefix: Enter the prefix required to place international calls. This prefix is automatically inserted before any international calls are made from the GAB. This overrides the international dialing prefix that is normally set in the ViewStation

Country Setup screen (Sy stem Info > Admin Setup > Ge neral Setup > Country).

Public Network Access (Use Public Network):

• Checked: The ViewStation can dial calls outside of the

private network.

• Not Checked: The ViewStation cannot place calls outside of the private network.

Public Network Dialing Prefix: Enter a dialing prefix as required by the PBX to dial out to the public network. This prefix is automatically inserted before dialing numbers to the public network from the GAB.

Public Network (same area code) Prefix: Enter a prefix if one is required to call within the same area code.

Private Network Access (Use Private Network):

• Checked: This option enables calls from a private

network.

• Not Checked: This option disables calls from a private network.

Private Net work Dia ling Prefi x: Enter the dialing prefix required to dial within a private network. This prefix is normally used to access an organization from inside the private network.

Dialing Rules 2

The Dialing Rules 2 screen (System Info > Admin Setup > LAN/H.323 > Global Address > Dialing Rules 2) is used to set

network dialing prefixes for differ ent area cod es .

Chapter 2 Optional Configuration s

Figure 2-51. Dialing Rules 2 Screen

If the private network requires a dial prefix to access certain area codes (or city codes), set these prefixes on this screen. This prefix is dialed before the area code. For example, some sites require a 9 before dialing a 1-800-xxx-xxxx number.

Global Management

Enable the Always Dial Area Code option if you must dial the area code to sites that have the same local area code as the ViewStation. This is sometimes necessary for 10-digit dialing.

The Global Management screen (System Info > Admin Setup > LAN/H.323 > Global Management) is used to remotely monitor, configure, and maintain the ViewStation from a remote location. To use the Global Management feature, your organization must use Polycom Global Management System

The Global Management screen shown in Figure 2-52 contains icons used to configure the following global management for the ViewStation:

• GMS Setup: Configures GMS properties.

•Info 1: Provides for contact and support for the GMS

system.

 software.

ViewStation User Guide 84 www.polycom.com

PolyCom ViewStation 128, H323 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Important Information

Preface — How To Use This Guide

Getting Started

Optional Configurations

Using the ViewStation

Using the ViewStation with a PC

System Information and Diagnostics

Troubleshooting

Network Address Translation

Video and Audio Input and Output Levels

V.35 Technical Information

ISDN Information

Optional Equipment Configuration

Glossary

Index..........................................................................................................................229

Preface — How To Use This Guide

ViewStation Basics

Usability Conventions

Getting Started

What You Need to Get Started

Television Moni tors

Power Source

NT-1 Device

What’s in the Box

Using the Remote Control

Setting Up the ViewStation

Connecting the ViewStation to the ISDN or DCP Network

ViewStation H.323 with Quad BRI

ViewStation H.323 with Avaya DCP

ViewStation 128

Connecting the ViewStation H.323 with V.35 to a Network

Connecting the V.35 Network Interface Module to the ViewStation

Connecting the V.35 Network Interface Module to the V.35 DCE

Connecting the ViewStation to an Ethernet LAN

Initial System Configuration

Setup Common to all ViewStations

Network Status Indicators

Using the ViewStation Help

Using ViewStation Help

Technical Support

Optional Configurations

User Setup

Admin Setup

General Setup

Video Network

ViewStation H.323 with Quad BRI

ViewStation H.323 with Avaya DCP

ViewStation 128

ViewStation H.323 with V.35

LAN/H.323

LAN/Internet

H.323 Setup

Gateway

Gatekeeper

Dialing Speeds

Quality of Service (Q o S) and Fire w al ls

SNMP

Global Address

Global Management