Polycom GMS User Manual

Global Management System 7.0.0

Release Notes

October 6, 2004

This document supplements the information provided in the Global Management System documentation.
Check the Polycom Web site (http://www.polycom.com/) for the latest information.

Table of Contents

What’s New ...................................................................................................................................................2

Requirements................................................................................................................................................ 3

Server Requirements................................................................................................................................3

Client Requirements ................................................................................................................................. 3

Endpoint Requirements ............................................................................................................................ 3

Installation Notes/Licensing ..........................................................................................................................5

Key Code Installation Requirement ..........................................................................................................5

New Installation.........................................................................................................................................5

Upgrading .................................................................................................................................................5

Logging into Global Management System.................................................................................................... 9

Frequently Asked Questions (FAQs) .......................................................................................................... 10

Bugs Fixed Since 6.00 Release.................................................................................................................. 11

Bugs Fixed Since 6.01 Release.................................................................................................................. 11

Bugs Fixed Since 6.11 Release.................................................................................................................. 11

Known Issues in 7.0.0 ................................................................................................................................. 11

Windows 2003 Server Setup....................................................................................................................... 13

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What’s New

• Remote Alert – Per device.

• Remote Alert – Enhanced email notification .

• Remote Alert – Log email alerts.

• System Mgmt – Video snapshot for V-series.

• Global Directory – E.164 column.

• Global Directory – Type column displays the model of the dynamic endpoint registered.

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Requirements

Server Requirements

To run Global Management System, your computer must meet the following minimum requirements:

 650MHz Intel® Pentium® III or compatible
 128MB RAM (256MB recommended)
 At least 300MB free hard-drive space

 One of the following:

o Windows Server 2003
o Windows 2000 Server or Advanced Server with Service Pack 3

 Microsoft Internet Information Services 4.0 for Windows 2000 Server and

Microsoft Internet Information Services 5.0 for Windows Server 2003

 Microsoft Active Directory (if using the LDAP directory services option)
 Internet Explorer 6.0 or higher with Service Pack 1

Client Requirements

Client machines using the Global Management System browser interface must meet the following
requirements:

• One of the following OS

o Windows XP
o Windows 2000 (Professional or Server)
o Windows 98
o Windows NY 4.0 (Workstation or Server)

• Microsoft Internet Explorer 5.0 or higher (IE 6.0 is recommended). In addition, the browser
must be Java-enabled for some graphics to be displayed correctly. Also, the browser must be
set to “allow per-session cookie” in the Security setting of the Internet Options of the browser.
This setting is the browser’s default setting.

Endpoint Requirements

V-Series Software

 All software versions are supported

VTX Software

 VTX 1.30 software or greater

ViewStation Software

 ViewStation, SP, SP384 6.0 software or greater
 ViewStation FX/EX 5.0 software or greater

ViaVideo Software

 ViaVideo 5.0 software or greater

iPower Software

 iPower 5.0 software or greater

PathNavigator

 PathNavigator version 1.0 or greater

MGC

 MGC version 5.0 or greater

WebCommander

WebCommander Version 3.01 or greater

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Network Requirements

Please note the following network connectivity requirements. Proxy servers, web-caches and firewalls
can prevent Global Management System from operating correctly.

 The Global Management System server must have a direct IP connection to the managed

device on the following port:

o ViewStation and V-Series: TCP port 80 (HTTP) and TCP port 21 and 24 (FTP)

o ViaVideo: TCP port 3603

o WebCommander: TCP port 80 (HTTP)

o iPower: TCP port 80 (HTTP)

o Other Devices on the port specified when the device is added. If these ports are blocked

by a firewall, cached or proxied, Global Management System will not be able to manage
the systems.

 The ViewStation, V Series, ViaVideo, or iPower must have direct IP access to the server on

TCP port 80 (HTTP) in order to post real-time status updates. If this port is blocked, cached
or proxied, Global Management System will not receive status updates from the system – this
will prevent many features of Global Management System from working correctly.

 In order for the endpoints to register to the Global Directory, the following port on the firewall

must be opened:

o ViewStation and V-Series: TCP on port 3601

o iPower: TCP on port 3601

o ViaVideo: TCP on port 3601

 Global Management System will tolerate a nominal amount of network latency (less than

5000 milliseconds). Higher network latency between the Global Management System server
and the managed nodes may cause status updates to be dropped or queries to fail.

Before installing Global Management System, consult with your IT administrator to verify that your LAN
meets the above requirements and identify any needed configuration changes. Please refer to the
Appendix of the User Guides for more detailed information.

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