Polycom DOC2709A, RealPresence RMX 4000 Hardware Manual

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Polycom Document Title 1

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Version 7.8 | November 2012 | DOC2709A

Polycom® RealPresence® Collaboration Server
(RMX) 4000 Hardware Guide

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Trademark Information

POLYCOM® and the names and marks associated with Polycom's products are trademarks and/or service
marks of Polycom, Inc., and are registered and/or common law marks in the United States and various other
countries.

All other trademarks are the property of their respective owners.

Patent Information

The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.

This document provides the latest information for security-conscious users running Version 7.8 software.
The information in this document is not intended to imply that DoD or DISA certifies Polycom RMX systems.

This software has not achieved UC APL certification.

© 2012 Polycom, Inc. All rights reserved.

Polycom, Inc.
6001 America Center Drive
San Jose CA 95002
USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law,
reproducing includes translating into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to
the software contained within its products. The software is protected by United States copyright laws and
international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g.,
a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not
responsible for printing or clerical errors. Information in this document is subject to change without notice.

Regulatory Notices

• No user-serviceable parts inside. Do not open.

• The plug-socket combination must be accessible at all times, because it serves as the main disconnecting

device

• This equipment must be earthed. Do not power this equipment if the integrity of themains earthing conductor

cannot be verified

Warning

• Only trained and qualified personnel should be allowed to install, replace, service or repair this equipment

• To prevent system overheating do not operate in an ambient temperature exceeding 40° C / 104° F

• Installation of this equipment must comply with local and national electrical codes.

Environmental

This product is compliant with the requirements of the recast RoHS Directive 2011/65/EU. Information can be obtained from
Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK or via:

Information on recycling can be found at: www.polycom.com/WEEE
Disposal of this equipment should be carried out in accordance with local environmental guidelines and regulations for waste.

For further information please contact:

Batteries
Below is a listing of batteries that could be present in the product:
Description:Internal CMOS battery
Type:CR2032 Lithium Coin Cell
Weight:3.3g

[e-mail]

[e-mail]

Batteries used in this product are in compliance with EU Battery Directive 2006/66/EC.
Batteries in this product are not based on mercury, lead or cadmium technologies.
Batteries in this product are not intended to be replaced or removed by the user

Additional information on the safe use and recycling of batteries can be found at:

United States Federal Communication Commission (FCC)

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated
in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause undesired operation.

Modifications: Any modifications made to this device that are not approved by Polycom, Inc. may void the authority granted to
the user by the FCC to operate this equipment.

Industry Canada (IC)

This Class [A] digital apparatus complies with Canadian ICES-003
Cet appareil numerique de la classe [A] est conforme a la norme NMB-003 du Canada

www.polycom.com/batteries

European Economic Area (EEA)

Česky [Czech]: Polycom (UK) Ltd tímto prohlašuje, že tento Polycom RMX je ve shodě se základními požadavky a

Dansk [Danish]: Undertegnede Polycom (UK) Ltd erklærer herved, at følgende udstyr Polycom RMX overholder de

Deutsch [German]: Hiermit erklärt Polycom (UK) Ltd, dass sich das Gerät Polycom RMX in Übereinstimmung mit den

Eesti [Estonian]: Käesolevaga kinnitab Polycom (UK) Ltd seadme Polycom RMX vastavust direktiivi 1999/5/EÜ

English: Hereby, Polycom (UK) Ltd. Declares that this Polycom RMX is in compliance with the essential

Español [Spanish]: Por medio de la presente Polycom (UK) Ltd declara que el Polycom RMX cumple con los requisitos

Ελληνική [Greek]: ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Polycom (UK) Ltd ∆ΗΛΩΝΕΙ ΟΤΙ Polycom RMX ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ

Français [French]: Par la présente Polycom (UK) Ltd déclare que l’appareil Polycom RMX est conforme aux exigences

Italiano [Italian]: Con la presente Polycom (UK) Ltd dichiara che questo Polycom RMX è conforme ai requisiti

Íslenska (Icelandic): Hér með lýsir Polycom (UK) Ltd yfir því að Polycom RMX er í samræmi við grunnkröfur og aðrar

Latviski [Latvian]: Ar šo Polycom (UK) Ltd deklarē, ka Polycom RMX atbilst Direktīvas 1999/5/EK būtiskajām prasībām

Lietuvių [Lithuanian]: Šiuo Polycom (UK) Ltd deklaruoja, kad šis Polycom RMX atitinka esminius reikalavimus ir kitas 1999/

dalšími příslušnými ustanoveními směrnice 1999/5/ES.

væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.

grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie 1999/5/
EG befindet.

põhinõuetele ja nimetatud direktiivist tulenevatele teistele asjakohastele sätetele.

requirements and other relevant provisions of Directive 1999/5/EC.

esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE.

ΟΥΣΙΩ∆ΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ∆ΙΑΤΑΞΕΙΣ ΤΗΣ Ο∆ΗΓΙΑΣ 1999/5/ΕΚ.

essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE.

essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.

kröfur, sem gerðar eru í tilskipun 1999/5/EC

un citiem ar to saistītajiem noteikumiem.

5/EB Direktyvos nuostatas.

Nederlands [Dutch]: Hierbij verklaart Polycom (UK) Ltd dat het toestel Polycom RMX in overeenstemming is met de

Malti [Maltese]: Hawnhekk, Polycom (UK) Ltd, jiddikjara li dan Polycom RMX jikkonforma mal-ħtiġijiet essenzjali u ma

Magyar [Hungarian]: Alulírott, Polycom (UK) Ltd nyilatkozom, hogy a Polycom RMX megfelel a vonatkozó alapvetõ

Norsk [Norwegian]: Polycom (UK) Ltd erklærer herved at utstyret Polycom RMX er i samsvar med de grunnleggende krav

Polski [Polish]: Niniejszym Polycom (UK) Ltd oświadcza, że Polycom RMX jest zgodne z zasadniczymi

Português [Portuguese]: Polycom (UK) Ltd declara que este Polycom RMX está conforme com os requisitos essenciais e

Slovensko [Slovenian]: Polycom (UK) Ltd týmto vyhlasuje, že Polycom RMX spĺňa základné požiadavky a všetky príslušné

Slovensky [Slovak]: Polycom (UK) Ltd týmto vyhlasuje, že Polycom RMX spĺňa základné požiadavky a všetky príslušné

Suomi [Finnish]: Polycom (UK) Ltd vakuuttaa täten että Polycom RMX tyyppinen laite on direktiivin 1999/5/EY

Svenska [Swedish]: Härmed intygar Polycom (UK) Ltd att denna Polycom RMX står I överensstämmelse med de

A full copy of the Declaration of Conformity can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.

essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.

provvedimenti oħrajn relevanti li hemm fid-Dirrettiva 1999/5/EC.

követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak.

og øvrige relevante krav i direktiv 1999/5/EF.

wymaganiami oraz innymi stosownymi postanowieniami Dyrektywy 1999/5/WE.

outras disposições da Directiva 1999/5/CE.

ustanovenia Smernice 1999/5/ES.

ustanovenia Smernice 1999/5/ES.

oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen.

väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG.

China CCC EMC statement

此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰。在这种情况下，可能需要用户对干 扰采取切实可
行的措施。

警告

Taiwan BSMI EMC statement

Japan VCCI EMC statement

This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology
Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs,
the user may be required to take corrective actions.

Worldwide EMC statement

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be
required to take adequate measures.

Optional ISDN interface card

If the above is fitted to the system then the following statements also apply;

United States Federal Communication Commission (FCC)

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the ISDN card itself is a
label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number
must be provided to the telephone company.

The following USOC, FIC and SOC codes are applicable to this equipment;
USOC Jacks: RJ48S
Service Order Code: 6.0N
Facility Interface Code: 04DU9.DN, 04DU9.BN, 04DU9.1KN, 04DU9.1SN
If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary

discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer
as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation
of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary
modifications to maintain uninterrupted service.

If trouble is experienced with this equipment, for repair or warranty information, please contact Polycom Inc in the U.S.A. 1-888­248-8294. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect
the equipment until the problem is resolved.

Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission
or corporation commission for information.

Table of Contents

Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Main Features ..........................................................................................................................1-1

RealPresence Collaboration Server (RMX) 4000 Specifications .......................................1-2

RealPresence Collaboration Server (RMX) 4000 System Capacities .......................1-3

Conferencing Capacities ........................................................................................1-3

Resource Capacities per Card Assembly ....................................................................1-4

MPMx Card ............................................................................................................. 1-4

MPM+ Card .............................................................................................................1-4

Resource Capacities per Card Type (MPM+ and MPMx) ........................................ 1-5

Safety Requirements ..............................................................................................................1-6

Site Safety Requirements ...............................................................................................1-6

General Installation Precautions ..................................................................................1-6

Rack Mount Safety Precautions .................................................................................... 1-7

Installing the RealPresence Collaboration Server (RMX) 4000 ........................................ 1-7

Unpacking the RealPresence Collaboration Server (RMX) 4000 ............................. 1-7

Installing the RTM ISDN Card on the RealPresence Collaboration Server

(RMX) 4000 ......................................................................................................................1-9

Installing the RMX in a Rack or as a Standalone .......................................................1-9

Standalone RealPresence Collaboration Server (RMX) 4000 Installation ....... 1-9

Rack Mount Preparations ......................................................................................1-9

Telescopic Rail Runner Assembly for RealPresence Collaboration Server

(RMX) 4000 ............................................................................................................ 1-10

Telescopic Rail Runner Assembly ...................................................................... 1-11

Optional 19” Rack Assembly .............................................................................. 1-14

Mounting the RealPresence Collaboration Server (RMX) 4000 in a 23”

Rack ........................................................................................................................1-15

Reverse Mounting the RealPresence Collaboration Server (RMX) 4000 in

a Rack ..................................................................................................................... 1-16

Connecting the RealPresence Collaboration Server (RMX) 4000 to Power

Sources ...........................................................................................................................1-17

Connecting the RealPresence Collaboration Server (RMX) 4000 to AC

Power ......................................................................................................................1-17

Connecting the RealPresence Collaboration Server (RMX) 4000 to -48DC

SELV Power ...........................................................................................................1-18

Types of DC Circuit Breakers installed on the RealPresence Collaboration

Server (RMX) 4000 ................................................................................................1-19

Connecting Cables to the RealPresence Collaboration Server (RMX) 4000 ......... 1-19

First-time Power-up .....................................................................................................1-20

RealPresence Collaboration Server (RMX) 4000 Components ......................................1-21

RealPresence Collaboration Server (RMX) 4000 Front Panel ................................. 1-21

MPM+ and MPMx Media Cards ........................................................................1-23

RealPresence Collaboration Server (RMX) 4000 Rear Panel ..................................1-24

RTM-IP 4000 ..................................................................................................................1-25

Table of Contents

Polycom, Inc i

Polycom RealPresence Collaboration Server (RMX) 4000 Hardware Guide

RTM ISDN ......................................................................................................................1-26

ISDN/PSTN Clock Source ...................................................................................1-26

RTM LAN .......................................................................................................................1-27

AC Power Entry Module (PEM) .................................................................................1-27

DC Power Rail Module ................................................................................................1-27

Component Slot Allocation .........................................................................................1-28

RealPresence Collaboration Server (RMX) 4000 LEDs ....................................................1-29

RealPresence Collaboration Server (RMX) 4000 Front Panel LEDs ......................1-29

RealPresence Collaboration Server (RMX) 4000 Rear Panel LEDs ........................1-31

RTM-IP 4000 ..........................................................................................................1-31

RTM LAN ...............................................................................................................1-32

RTM ISDN ..............................................................................................................1-33

DC Power Rail LEDs ............................................................................................1-33

Component Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Using the Modified PMC Compatible Ejector Lever .................................................2-2

Replacing the CNTL 4000 Module ...............................................................................2-2

Replacing an AC Power Supply Module ....................................................................2-3

Replacing an AC Power Entry Module (PEM) ...........................................................2-4

Replacing a DC Power Rail Module (PRM) ................................................................2-5

Replacing the Fan Drawer .............................................................................................2-6

Inserting an Air Filter (Optional) in the Fan Drawer ................................................2-7

Removing an Faulty MPM+/MPMx Card ..................................................................2-8

Removing the MPM+/MPMx Card from the MCU ..........................................2-8

Installing or Replacing MPM+/MPMx Card on the RealPresence Collaboration

Server (RMX) 4000 ..........................................................................................................2-9

Installing or Replacing the RTM ISDN Card ............................................................2-10

Removing the RTM LAN or Existing ISDN Card from the RealPresence

Collaboration Server (RMX) 4000 .......................................................................2-10

Installing a New or Replacement RTM ISDN Card .........................................2-10

Replacing the RTM-IP 4000 .........................................................................................2-12

Replacing the RTM LAN .............................................................................................2-13

Replacing the Fabric Switch Module (FSM 4000) .....................................................2-14

Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

PRI Port Assignment .............................................................................................A-1

ii Polycom, Inc

Hardware Description

This Hardware Guide provides information on the RealPresence Collaboration Server
(RMX) 4000 and its components. This system utilizes a modular “universal slot” platform,

whose components are designed for high performance, capacity and reliance.

1

The product names, Polycom® RealPresence® Collaboration Server 1500, 2000, 4000
and RMX

Main Features

The Polycom RMX 4000 offers the following features:

•Linux® based

• Chassis based on the ATCA standard

• Built-in redundancy, hot swappable parts

• Physical separation between management and signaling networks, with high speed
switching fabric on the media boards increasing system bandwidth

• Support for standard network interfaces (IP, ISDN and LAN) and large number of
ports.

• H.323, SIP, PSTN and ISDN

• New hardware technologies

• High availability, redundancy, on-line upgrading and dynamic resource allocation

• Easy integration of conference elements into external network management

• Enhanced Continuous Presence (multi-image video)

• IVR (Interactive Voice Response) module

• Resilient multipoint conferencing - Polycom Lost Packet Recovery (LPR)

®

1500, 2000, 4000 are used interchangeably throughout this document.

Polycom, Inc. 1-1

RealPresence Collaboration Server (RMX) 4000 Hardware Guide

RealPresence Collaboration Server (RMX) 4000
Specifications

Table 1-1 RMX 4000 Specifications

Physical

Height 6U (26.56 cm.)

Width 19” (48.26 cm.)

Depth 15.74” (40 cm.)

Weight Up to 40 Kg (88 lbs).

Media Protocols

Audio G.711a/u, G.722, G.722.1C, G.722.1, G.723.1, G.719

G.729A, Polycom Siren™ 14, Siren 22 (in mono or stereo)
and Siren LPR.

Video H.261, H.263, H.264, H.264 High Profile

Network Interfaces

IP, ISDN, PSTN and LAN H.323, SIP, ISDN, PSTN, VoIP, and LAN

Power Supply

AC Input/ Range, BTU Voltage range:100-240 VAC ±10%, 7-14 AMP, 50/60 Hz.

Maximum BTU output per hour: 5120.

DC Input/Range, BTU Voltage range:-40.5-60 V DC SELV, with circuit breaker.

Maximum BTU output per hour: 5120.

Power Consumption

AC Maximum Power consumption 1500 Watts

DC Maximum Power consumption 1500 Watts

Environment

Operating temperature 0° to 40°C (32° to 104°F).

Storage temperature -40° to 70°C (40° to 158°F).

Relative humidity 15% to 90% non-condensing.

Operating altitude 360m (1200ft) below sea level and up to 4Km (13,000ft)

Transit/Storage Sea level and up to 15Km (50,000ft)

Operating ESD 4kV.

1-2 Polycom, Inc.

Chapter 1-Hardware Description

RealPresence Collaboration Server (RMX) 4000 System Capacities

Conferencing Capacities

The following table summarizes the different system capacities.

Table 1-2 System Functions and Capacities RMX 4000

System Functions MPM+ Mode MPMx Mode

Maximum number of Video participants in a conference 160 180

Maximum number of PSTN participants in a conference 400 400

Maximum number of VOIP participants in a conference 800 720

Maximum number of Audio calls per second 55

Maximum number of Video calls per second 2 2

Maximum number of Conferences 800 800

Maximum number of Meeting Rooms 2000 2000

Maximum number of Entry Queues 80 80

Maximum number of Profiles 80 80

Maximum number of Conference Templates 200 200

Maximum number of SIP Factories 80 80

Maximum number of IP Services (standard Mode) 22

Maximum number of ISDN Services 22

Maximum number of IVR Services 80 80

Maximum number of Recording Links 20 (default) 20 (default)

Maximum number of IVR Video Slides 150 150

Maximum number of Log Files (1Mb max.) 8000 8000

Maximum number of CDR Files 4000 4000

Maximum number of Fault Files 1000 1000

Number of Participant alerts Unlimited Unlimited

Maximum number of concurrent RMX Web Client
connections to the MCU

Maximum number Address Book entries 4000 4000

Maximum number of Users 100 100

20 20

Maximum number of Gateway Profiles 80 80

Maximum number of Reservations (internal Scheduler) 4000 4000

Polycom, Inc.

1-3

RealPresence Collaboration Server (RMX) 4000 Hardware Guide

Resource Capacities per Card Assembly

MPMx Card

Two MPMx card assemblies are available: MPMx -S (Single) and MPMx-D (Double) each
offer different resource capacities, as summarized in Table 1-3:

Table 1-3 MPMx – Resource Capacity per Card per Resolution (CP Mode)

Resource Type MPMx - S MPMx - D

Voice 180 360

H.263 CIF 30 60

H.263 4CIF15 15 30

H.264 CIF 45 90

SD H.264 30 60

HD720p30 15 30

HD720p60/
HD1080p30

8 15

(Symmetrical)

MPM+ Card

Three MPM+ card assemblies are available: MPM+ 80, MPM+ 40 and MPM+ 20 offering
various resource capacities for CP conferences, as summarized in Table 1-4:

Table 1-4 MPM+ Card Assemblies and Resource Capacities (CP Mode)

Resources
Card
Type

MPM+ 80 4008030201010

MPM+ 40 200 40 15 10 5 5

MPM+ 20 100207522

Voi ce CIF

SD
@30fps

HD720p
@30fps

HD720p
@60fps

HD1080p
@30fps

1-4 Polycom, Inc.

Resource Capacities per Card Type (MPM+ and MP Mx)

Table 1-5 summarizes resource capacities of the various cards that can be installed in an
RMX per resolution in CP conferencing mode.

Table 1-5 MPMx and MPM+ Resource Capacity per Resolution in CP

Maximum Possible Resources Per Card

Resource Type

MPM+ MPMx

Chapter 1-Hardware Description

HD720p60/HD1080p30 Symmetric

HD720p60/HD1080p30 Asymmetric 10 15

HD720p30/ SD 60 20 30

SD 30 (H.264)/ 4CIF 60 30 60

4CIF (H.263) 30 30

CIF (H.264) 80 90

CIF (H.263) 80 60

Audio only (VoIP) 400 360

ISDN 7 E1 or 9 T1

Not

Applicable

15

(per RTM ISDN card)

Table 1-6 summarizes resource capacities of the various cards that can be installed in an
RMX per line rate in VSW conferencing mode.

Table 1-6 MPMx and MPM+ Resource Capacity per Line Rate in VSW

Maximum Possible Resources Per Card

Resource Type

MPM+ MPMx

VSW 2Mbps 80 80*

VSW 4Mbps 40 40

VSW 6Mbps 20 20

ISDN 7 E1 or 9 T1

* Capacity numbers may be lower when LPR and/or Encryption are enabled.

Polycom, Inc.

(per RTM ISDN card)

1-5

RealPresence Collaboration Server (RMX) 4000 Hardware Guide

Safety Requirements

This section describes the requirements your site must meet for safe installation and
operation of the system.

Site Safety Requirements

For your protection, please read these safety instructions completely before operating the
equipment.

• Look carefully for potential hazards in your work area: moist floors, ungrounded
power cables, frayed power cords, missing safety grounds and so forth.

• Locate the main circuit breaker within the room.

• Locate the emergency power OFF switch within the room.

• Never assume that power is disconnected from a circuit.

• Use only the power cords supplied with the system.

• Each power cord should only be connected to a power outlet that has a protective
ground contact.

• Ensure that power cords are easily accessible from the back of the system at all times.

• Place the equipment in a well-ventilated area where the vents are free from obstruction.

• Do not place heavy objects directly on top of the RMX 4000 unit.

• Do not use liquids around your equipment.

• Keep the area around the RMX 4000 clean and free of clutter.

• Decide on a suitable location for the equipment rack that will hold the RMX 4000 unit. It
should be situated in a clean, dust-free area that is well ventilated. Avoid areas where
heat, electrical noise and electromagnetic fields are generated. You will also need it
placed near a grounded power outlet.

General Installation Precautions

Attention:

The RMX 4000 can weigh up to 40 kg when all slots are occupied. Two people are required to lift the
MCU out of the box and also when installing it in a rack.

• Use a regulating uninterruptable power supply (UPS) to protect the RMX 4000 from
power surges and voltage spikes, to keep your MCU operating in case of a power
failure. The RMX 4000 requires either two (DC) or three (AC) power supply cables, each
connected to a power supply.

• Allow the power supply units to cool before touching them.

• When handling electronic components, standard anti-static precautions must be
observed:

— Wear a grounding strap
— Handle cards by their edges only and do not touch their components or connector

pins

— Keep components in anti-static bags, when not installed in the RMX 4000

1-6 Polycom, Inc.

Chapter 1-Hardware Description

Rack Mount Safety Precautions

The following precautions should be followed when installing the RMX 4000 on a rack:

• The RMX 4000 has a height of 6U. Ensure this space is available on the rack.

• Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor
with the full weight of the rack resting on them.

• In a single rack installation, stabilizers should be attached to the rack.

• In multiple rack installations, the racks should be coupled together.

• Always make sure the rack is stable before extending a component from the rack.

• You should extend only one component at a time - extending two or more
simultaneously may cause the rack to become unstable.

• Before you install the rails, determine the placement of each component in the rack.

• Install the heaviest components on the bottom of the rack first, and then work up.

• Always keep the rack’s trays and card’s slots closed when not servicing, to maintain
proper cooling.

Installing the RealPresence Collaboration Server
(RMX) 4000

The following procedures have to be performed to install the RMX 4000 in your site:

• Unpacking the RMX

• Installing the RTM ISDN card on the RMX

• Installing the RMX in a rack or as a standalone

• Connecting the RMX to the power source

• Connecting the network (LAN, IP and ISDN) cables to the RMX

Unpacking the RealPresence Collaboration Server (RMX) 4000

To unpack and lift the RMX 4000:

1 When you receive the RMX 4000 packing case, inspect the equipment for damage and

verify that the components match the packing slip.

2 The RMX 4000 is shipped in a packing case with Stratocell® packaging, and the top

cover must be unlocked and lifted where the RMX is placed on the inside of an anti­static plastic bag.

3 Open the top cover of the packing case.

Boxes are placed on the top Stratocell® and contain the following:

— Installation Accessories. This kit contains the power cables, 4 ethernet cables, USB

key and documentation.

— Rack Installation Accessories. This kit contains the accessories for the 19” rack.

— Optional - ISDN Package. Contains the ISDN card and ISDN Software License.

Write down the RMX’s serial number that is on a sticker on the back of the unit. It will be needed for
product registration later in the process.

Polycom, Inc.

1-7

RealPresence Collaboration Server (RMX) 4000 Hardware Guide

Make sure that boxes contain all the required parts.

4 Remove the boxes and top Stratocell®.

5 Holding the handle on each side, lift the RMX 4000 from the box, and place it on a flat

surface or install it in a rack. Remove any packaging material prior to positioning the
RMX 4000.

Attention:
Two people are required to lift the MCU out of the box and when installing it in a rack.

1-8 Polycom, Inc.

Chapter 1-Hardware Description

Installing the RTM ISDN Card on the RealPresence Collaboration Server
(RMX) 4000

The ISDN card is shipped out of the box and must be manually installed into the rear of the
RMX 4000. It is recommended that the ISDN card be installed before the RMX 4000 is
installed in a rack. For more information on installing the ISDN card, see “Installing or
Replacing the RTM ISDN Card” on page 2-10.

An RMX Software License is included with the ISDN card and must be registered as part of
the Product Registration and Product Activation. For more information, refer to the ISDN
Software Licence document you received with your shipment.

Installing the RMX in a Rack or as a Standalone

Either place the RMX 4000 on a hard, flat surface such as a desktop or mount it on a 19”/23”
rack or a rack with telescopic rail runners.

Standalone RealPresence Collaboration Server (RMX) 4000 Installation

>> Place the RMX 4000 on a flat surface or desktop.

The RMX 4000 must rest on the four feet at the base of the MCU and must be shifted or
moved into position using the two handles attached to the front.

Rack Mount Preparations

• Optional - Depending on the rack installed in your site, you may need to remove the
handles if they are attached to the RMX 4000. Unscrew the handles from the chassis as
shown in Figure 1-1, “Optional - Feet and handle removal”.

• Optional - If the opening in the rack that is allocated to the RMX 4000 is exactly 6U, the
feet must be removed from the RMX 4000 to install it in the rack. Unscrew the feet from
the chassis as shown in Figure 1-1, “Optional - Feet and handle removal”.

Figure 1-1 Optional - Feet and handle removal

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RealPresence Collaboration Server (RMX) 4000 Hardware Guide

Telescopic Rail Runner Assembly for RealPresence Collaboration
Server (RMX) 4000

Before installing the telescopic rail runners in the rack, make sure that the kit has the
following parts:

Table 1-7 Rail Runners Kit Contents

Part/Kit no. Item

ASY2716A-L0

Rail runner Left rail runner (two

types available: item (a)
with or (b) without rail
runner clip

Note: The rail runner
clip is designed to
attach and clip onto the
chassis runner frame.

Right rail runner (two
types available: with or
without rail runner clip)

Note: The rail runner
clip is designed to
attach and clip onto the
chassis runner frame.

Item
no.

1(a) (b)

2 See Figure 1-2 1

Item Sample

Note: rail runner end views

Item
Quantity

1

Rack spacer
assembly kit

Rail runner assembly
kit

Rack spacer 3 Front & Rear 4

Flat head screw ­M5*10mm

Flat head screw ­M3*8mm

Flat washer M3 6 4

Nut spring M3 7 4

48

54

1-10 Polycom, Inc.

Table 1-7 Rail Runners Kit Contents

LEFT RAIL

RIGHT RAIL

Chapter 1-Hardware Description

Item

Part/Kit no. Item

RMX chassis
assembly kit

Pan head screw ­M5*12mm

Flat washer M5 9 2

no.

82

Item Sample

Telescopic Rail Runner Assembly

Rack Rail Runners require a minimum of 48cm and a maximum of 80cm within the rack for
installation

1 Determine the location of the RMX on the rack:

— Allow for a 1U gap above and below the system for ventilation.
— Use the Rack Spacer (item no. 3) to predetermine its position on the rack post,

making sure that square studs of the spacer fit into the rack post’s square/rounded
mounting holes. Mark the spacer’s location on the rack post. Repeat this process for
the 3 remaining vertical posts ensuring that the system can be horizontally seated.

Item
Quantity

Figure 1-2 Front view of RMX Rail Runner Assembly

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RealPresence Collaboration Server (RMX) 4000 Hardware Guide

RMX 4000 rack assembly view
without rail runner clip

RMX 4000 rack assembly view
with rail runner clip

2 Position the Rack Spacer (item no. 3) onto the marked rack post together with left rack

rail runner (item no. 1 which is labeled LEFT) and fasten the flat head screws 3*10mm

(item no. 4) as shown in Figure 1-3.

Figure 1-3 Detail of Front Rack Spacer Assembly (left rail runner is shown here) for all RMX

types

• On the RMX1500/4000 the center hole on the Rack Spacer must be left clear as it is required for

fixing the RMX to the rack post. See Figure 1-3.

• On the RMX 2000 the top hole on the Rack Spacer must be left clear as it is required for fixing

the RMX to the rack post. See Figure 1-3.

3 Adjust the telescopic rack rail runner to the rack opening and mount it onto the marked

position of the rear post as described in step 2.

Figure 1-4 Detail of Rear RMX 1500/2000/4000 Rack Spacer Assembly

1-12 Polycom, Inc.

Chapter 1-Hardware Description

4 Repeat steps 2 and 3 for the right rack rail runner.

5 Install the flat head screw (item 5), flat washer (item 6) and nut spring

(item 7) in the middle of the telescopic rack rail runner for added stability as

shown in Figure 1-5.

Figure 1-5 Detail of Left Rail Runner (front internal view)

The number of screws to install depends on the rack width.

6 Repeat step 5 for the right rack rail runner.

The RMX 4000 must be lifted into the rack by two people.

Figure 1-6 RMX 4000 Bolt installation

The installation is complete.

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RealPresence Collaboration Server (RMX) 4000 Hardware Guide

Optional 19” Rack Assembly

1 When the RMX is to be rack mounted chassis runners must be installed on the rack as

shown in Figure 1-7. Two chassis runners are included in the Rack Installation Accessories
kit and are attached facing inward from the outside of the 19”/23“rack mount.

Figure 1-7 Installing chassis runners and RMX in a rack

2 Mount the RMX on top of the rack brackets using the blades or placing it on a rack

mount shelf with runners.

3 Fasten the RMX to the rack with 8 screws into the holes provided on the RMX’s front as

shown in Figure 1-8.

Figure 1-8 RMX 4000 Rack Mount

Rack mounting screws must be supplied by the rack’s manufacturer.

1-14 Polycom, Inc.

Chapter 1-Hardware Description

The airflow of the RMX 4000 is from right to left. Be sure that the areas on the left and
right side of the system are clear for proper ventilation.

When the unit is installed on a rack, the rack must be properly grounded to the central office ground.
The rack must be grounded with two-hole compression-type connectors using copper conductors
(tinned or untinned). Wire, bus bar or braided strap connectors are acceptable.

Mounting the RealPresence Collaboration Server (RMX) 4000 in a 23”
Rack

1 Mounting the RMX 4000 on a 23” rack requires that first the handles and then the 19”

brackets be removed from the MCU. This is shown in Figure 1-9.

Figure 1-9 Removing and attaching 19” and 23” brackets

2 After removal, attach the 23” brackets as provided in the Rack Installation Accessories kit,

and re-install the handles to the 23” brackets. This is shown in Figure 1-10.

Figure 1-10Installing the handles and brackets & detailed rear view of 23” bracket attachment

3 Mount the RMX on top of the rack brackets using the blades or place it on a rack mount

shelf with chassis runners.

4 Fasten the RMX to the rack with 8 screws into the holes provided on the RMX’s front as

shown in Figure 1-8.

Rack mounting screws must be supplied by the rack’s manufacturer.

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RealPresence Collaboration Server (RMX) 4000 Hardware Guide

The airflow of the RMX 4000 is from right to left. Be sure that the areas on the left and
right side of the system are clear for proper ventilation.

When the unit is installed on a rack, the rack must be properly grounded to the central office ground.
The rack must be grounded with two-hole compression-type connectors using copper conductors
(tinned or untinned). Wire, bus bar or braided strap connectors are acceptable.

Reverse Mounting the RealPresence Collaboration Server (RMX) 4000
in a Rack

It is possible to reverse mount the RMX 4000 in a rack using 19” or 23” brackets.

To reverse mount the RMX 4000 on a 19” rack:

1 Remove the handles and brackets from the front of the RMX.

2 Attach the brackets to the rear of the RMX.
3 Place the RMX in a rack and tighten the 8 screws securing the RMX to the rack.

Rack mounting screws must be supplied by the rack’s manufacturer.

1-16 Polycom, Inc.

Chapter 1-Hardware Description

Off/On switch

Power Entry Modules

ESD

connector

Ground

connector

Connecting the RealPresence Collaboration Server (RMX) 4000 to Power
Sources

You can connect either an AC Inlet or to DC power according to the power system required
at your site:

• For systems with AC Power, up to three power supplies can be installed with one being
redundant (n+1).

• For systems with DC Power, up to two power supplies can be installed with one being
redundant (n+1), and each power supply has a built in circuit breaker. With DC power,
slot 10 (the center slot) must remain unoccupied.

Follow the steps appropriate specified below for your power system.

The following restrictions apply to the conductors and connectors that may be used to
ground the unit when rack mounted:

• When using bare conductors, they must be coated with an appropriate antioxidant
compound before crimp connections are made. Tinned, solder-plated or silver-plated
connectors do not have to be prepared in this manner.

• The same bolt assemblies should not secure multiple connectors.

• Listed fastening hardware must be compatible with the materials being joined and
must be preclude loosening, deterioration and electrochemical corrosion of the
hardware and joint materials.

Connecting the RealPresence Collaboration Server (RMX) 4000 to AC
Power

• Do not connect the green or green-yellow wire to the system single-point ground screw.

• Customers are required to only use AC power cables supplied by Polycom.

• The size of the protective earthing conductor should be a minimum of 10 AWG.

• All three outlets intended for connection of the three power cords must be protected with an

external overcurrent protection device either in building or in the rack with the rating not higher
than 20 Amp.

• Do not use an Extension cords with any of the cables.

1 Make sure that the power button is switched OFF on the RMX 4000.

Polycom, Inc.

2 Insert the power cables into the power connectors on the rear panel of the RMX 4000.

1-17

RealPresence Collaboration Server (RMX) 4000 Hardware Guide

ESD connector

Circuit breaker - ON

position

-48 VDC

RTN

Ground connector

Blank panel

Circuit breaker - OFF

position

Connecting the RealPresence Collaboration Server (RMX) 4000 to ­48DC SELV Power

1 On the DC Power Rail Modules (PRM’s), set the two circuit breakers to OFF. For more

information on circuit breaker types, see "Types of DC Circuit Breakers installed on the

RealPresence Collaboration Server (RMX) 4000” on page 1-19

2 Ensure that the cables from the Main that supplies electricity to the DC power units are

OFF or disconnected.

3 Remove the transparent plastic caps on the terminal block.
4 Using the two wires of an 10 AWG cable running from the DC power distribution unit,

connect the black wire into the -48 VDC terminal block and the red wire to the RTN
terminal block.

• A 10 AWG cable must be used to connect the mains with the RMX 4000 DC Power Rail Module.

• The supply wires for DC version must be terminated using quick connectors.

• Extension cords may not be used.

.

The center PRM slot/module is fitted with a blank panel and the slot cannot be used on a system with
DC Voltage.

5 Connect the green or green-yellow wire to the system single-point M6x15 “Ground”

bolt.

The rating of the protective earthing conductor should be a minimum of 10 AWG.

1-18 Polycom, Inc.

Chapter 1-Hardware Description

If the unit is rack mounted, the single-point ground on the MCU must be connected to
the rack with a single conductor and fixed as to prevent loosening.
When using bare conductors, they must be coated with an appropriate antioxidant
compound before crimp connections are made. Tinned, solder-plated or silver plated
connectors do not have to be prepared in this manner.

6 Replace the transparent plastic cap on the terminal block.
7 Turn ON the circuit breaker on each of the DC Power Rail Modules.

Types of DC Circuit Breakers installed on the RealPresence
Collaboration Server (RMX) 4000

On the RMX, two types of circuit breakers may be installed:

• ON/OFF circuit breaker - Type A

• ON/OFF circuit breaker with locking mechanism - Type B

Table 1-8 Circuit Breaker Types

Type A Type B

Connecting Cables to the RealPresence Collaboration Server (RMX) 4000

To connect the cables (AC and DC systems):

• LAN4, LAN5 and the Serial ports are only for debugging and not for customer use.

• Do not remove the protective plastic caps from LAN1, LAN4 and LAN5 ports.

• RTM-IP 4000:

— Connect the Management Network cable to LAN 2.

— Connect the Signaling cable to LAN 3. This port is also available for Signaling and

Mangement Redundancy. For more information, see RealPresence Collaboration
Server (RMX) 1500/2000/4000 Administrators Guide, "LAN Redundancy” on

page 16-32

— Connect the Shelf Management cable to LAN 6.

When an NTP Server is used for the RMX Time, the Shelf Management cable must be connected to
the shelf port.

• For each installed RTM LAN - Connect the LAN cable to LAN 2.

— Optional. Connect the LAN cable to LAN 1. With Multiple networks and LAN

redundancy configurations, LAN 1 port is used. For more information, see

RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrators Guide, "LAN
Redundancy” on page 16-32

and "Multiple Network Services” on page 16-49.

and "Multiple Network Services” on page 16-49.

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RealPresence Collaboration Server (RMX) 4000 Hardware Guide

LAN Connections to RTM LAN

Power Cables

Off/On
switch

E1/T1 Connection to RTM ISDN

Shelf
Management

Management
Network

Signaling
Network

• Optional. If RTM ISDN is installed, for each installed RTM ISDN:

— Connect the E1/T1 cables to their PRI Ports.

— Connect the LAN cable to LAN 1.

Figure 1-11 RMX 4000 Rear Panel View with AC Power and Communication Cables

For more information about specific card connections, see:

•"RTM-IP 4000” on page 1-31

•"RTM ISDN” on page 1-33

•"RTM LAN” on page 1-32

First-time Power-up

1 For first entry installation, you must insert the USB key containing the modified IP

addresses in USB port on the RMX’s back panel.

For more information about modifying the lan.cfg file on the USB key and using the USB key, see
the RealPresence Collaboration Server 1500/2000/4000 Getting Started Guide, "Procedure 1: First-
time Power-up” on page 2-15.

2 AC System - Turn ON the power by pressing on the power switch located on the rear

panel of the RMX 4000.

DC System - Turn ON the Main that supplies power to the RMX and then turn ON the
circuit breaker on the each of DC power rail modules.

The parameters in the lan.cfg file are uploaded from the USB key to the RMX’s memory
and applied during the power-up sequence.

System power-up sequence may take up to five minutes.

During the First-time Power-up the red ERR LED on the RMX’s front panel remains ON
until both the Management and IP Network Services have been defined.

When the RMX's configuration is completed (including the Management and IP Network
Services), and if there are no System Errors, the green RDY LED on the CNTL module (on
the RMX’s front panel) turns ON.

3 Remove the USB key.

1-20 Polycom, Inc.

Chapter 1-Hardware Description

MPM+/MPMx Cards & LEDs Fan Drawer

Power Supply Drawers

and Status LEDs

Control Unit

(CNTL 4000) &

LEDs

Optional CPU

(Future)

Fan &
Power
Status

LEDs

Fabric Switch
Module (FSM

4000)

Logo Panel &

ESD connector

RealPresence Collaboration Server (RMX) 4000
Components

On the RMX 4000 components are located on both the front and rear of the MCU as listed in
Table 1-9, "RMX 4000 Component Description".

For more information see the descriptions of the "RealPresence Collaboration Server

(RMX) 4000 Front Panel” on page 1-21 and "RealPresence Collaboration Server (RMX) 4000 Rear
Panel” on page 1-24.

RealPresence Collaboration Server (RMX) 4000 Front Panel

The front panel provides access to the RMX 4000 main CNTL 4000 module, Fabric Switch
Module (FSM 4000), MPM+/MPMx modules, Power Supply drawers, Status LEDs, and Fan
drawer. Figure 1-12 shows the front panel of the RMX 4000 fitted with AC Power supplies.

Figure 1-12 RMX 4000 AC Front View

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RealPresence Collaboration Server (RMX) 4000 Hardware Guide

MPM+/MPMx Cards & LEDs

Fan Drawer

Blank Panels

Control Unit (CNTL

4000) & LEDs

Optional CPU

(Future)

Fabric Switch Module

(FSM 4000)

Fan &
Power
Status

LEDs

Logo

Panel &

ESD

connector

Figure 1-13 shows the front panel of an RMX 4000 DC system.

Figure 1-13 RMX 4000 DC Front View

Table 1-9 RMX 4000 Component Description

Component Description

CNTL 4000 (CPU)
Module

The CNTL4000 module controls and manages the RMX 4000. The CNTL
4000 module has an ComExpress Pentium-M 1.4GHz processor, a hard
disk drive, Compact Flash and DDR RAM.

The Operating System is Linux.

Fabric Switch Module
(FSM 4000)

AC/DC Power Supply
Modules

The Fabric Switch Module performs media processing functions on the
RMX 4000 unit. This card is managed by the RTM-IP 4000.

The AC Power Supply drawers are located below the MPM+/MPMx Cards
and are connected to the backplane by means of a power connector.
Operating at 100-240 volts AC 50/60 Hz all power supplies have built-in
load sharing capabilities.

On systems with DC current, the Power Rail Module (PRM) provides direct
current to the rear of the RMX through the backplane.

Fan Drawer Eight fans are mounted sideways and stacked in a drawer. The drawer is

connected to the Back-plane by a connector.
Airflow is from right to left, and out the side of the MCU. Each time a board

temperature sensor passes one of its thresholds an event is sent to the
ShelfManager, whereupon an threshold alert is posted on the RMX
Manager, and increases the fans speed. There are currently three sets of
thresholds: Normal, Major and Critical. When the temperature reaches a
critical threshold (and the fan’s speed increase did not resolve the issue),
the controller of the relevant board initiates a shut down.

1-22 Polycom, Inc.

Table 1-9 RMX 4000 Component Description (Continued)

Component Description

Chapter 1-Hardware Description

Multi Processor
Module+ (MPM+)
Card

The MPM+ cards, perform the various RTP, audio and video processing
functions on the RMX 4000 unit.
TI C6455 processors are at the core of each MPM+ card which are
available in the following assemblies:

• MPM+20 (20 CIF resources)

• MPM+40 (40 CIF resources)

• MPM+80 (80 CIF resources)

Note: An MPM+ located (on the front panel) must face opposite (same slot
level) an RTM LAN card (installed on the rear panel). For more
information, see "RTM LAN” on page 1-27.

Multi Processor
Module x (MPMx)
Card

The MPMx cards, perform the various RTP, audio and video processing
functions on the RMX 4000 unit. TI processors are at the core of each
MPMx card which are available in the following assemblies:

• MPMx -S

• MPMx -D

Note: An MPMx located (on the front panel) must face opposite (same slot
level) an RTM LAN card (installed on the rear panel). For more
information, see "RTM LAN” on page 1-27.

MPM+ and MPMx Media Cards

The RMX unit can work with either MPM+ or MPMx (but not with both simultaneously)
media cards. The card type installed in the system determines the Card Configuration Mode.

ISDN support is the same for all card types.

G.719 audio algorithm is not supported with MPMx.

Card Configuration Mode Selection During Startup / Restart

When the MCU is started with Version 7.x installed and no media cards, the RMX is set to
MPMx Card Configuration Mode by default.

• The RMX switches between MPMx and MPM+ Card Configuration Modes when MPM+/MPMx

cards are removed or swapped while the system is running.

• The switch between Card Configuration Modes occurs during the next restart.

• Installing or swapping MPM+/MPMx cards while the system is off will not cause a switch in the

Card Configuration Mode when the system is restarted – it will restart in the Card Configuration
Mode that was active previous to powering down.

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RealPresence Collaboration Server (RMX) 4000 Hardware Guide

RTM-IP 4000 Card

Off/On switch

RTM LAN Cards

Power Entry Modules

RTM ISDN Card

Blank panel - NA

RTM-IP 4000 Card

Circuit
Switch

RTM LAN Cards

RTM ISDN Card

Blank panel - NA

Circuit
Switch

Power Rail

Module

Blank panel

Power Rail

Module

RealPresence Collaboration Server (RMX) 4000 Rear Panel

The RMX 4000 rear panel contains the RTM-IP 4000 card and either (or both) RTM ISDN/
RTM LAN card(s). In order for an MPM+/MPMx card to function (i.e. video) one of the
RTM boards, either a LAN or ISDN card MUST be present in a rear panel slot opposite to an
MPM+/MPMx card.

A single RTM-IP 4000 card must also be located on slot 17 in the rear of the RMX 4000. In
addition, the rear panel houses the main AC power switch, AC Power Entry Modules
(PEMs) or DC Power Rail Modules (PRMs), and additional communications ports.

Figure 1-14 RMX 4000 AC Rear View

Figure 1-15 RMX 4000 DC Rear View

On some DC modules LED indications may not be present.

1-24 Polycom, Inc.

RTM-IP 4000

LAN 6- 10/100Mb ShMG (Shelf

Manager) & LEDs

LAN 1- Modem

Connection &

LEDs

USB

Port

Standby button

& LED

LAN 2-

Management

Network & LEDs

LAN 3 -

Signalling

network

Serial Port

LAN 4, 5 -

Empty

Internal LAN

connection

LEDs

Chapter 1-Hardware Description

A single RTM-IP 4000 card provides system management based on the ATCA standard and
connects to the backplane. Through the shelf manager, it controls and monitors the system
fans and regulates the AC power supplies. This card contains an Ethernet Switch that
manages the network of the system, routes data between the cards and components of the

system and provides connectivity to external IP networks.

On the RMX 4000 when upgrading from MPM/MPM+ to MPMx on the RTM-IP 4000 all connections
require Ferrite cables.

The RTM-IP 4000 card connections include:

•6 LAN ports

• 1 Serial port (Future Use)

•1 USB port

Figure 1-16RMX 4000 RTM-IP 4000 Rear Panel Layout

• LAN 4, LAN 5 and the Serial ports are only for debugging and not for customer use.

• Do not remove the protective plastic caps from LAN 1, LAN 4 and LAN 5 ports.

The following items appear on the RMX 4000 rear panel:

Table 1-10 RMX 4000 Rear Panel - RTM-IP 4000 Component Description

Item Description

LAN 1 Modem connection.

Note: LAN 1 is covered with a plastic cap that should not be removed.

LAN 2 (CNTL 4000/
CPU 1)

LAN 3 (CNTL 4000/
CPU 1)

LAN 4-5 (CNTL 4000/
CPU 2)

LAN 6 Shelf Manager connection.

Management network/Web Client connection.

Signalling network, for Gatekeeper, Proxy or endpoint connections.

Empty.

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RealPresence Collaboration Server (RMX) 4000 Hardware Guide

LAN & LEDs

E1/T1 connections & LEDs

H/S (Hot-swap) LED

Table 1-10 RMX 4000 Rear Panel - RTM-IP 4000 Component Description (Continued)

Item Description

Serial A 10/100 ShMG Shelf Manager connection.

USB USB key connection

Standby button Toggle between ON/OFF and standby. Use this button to either perform

RTM ISDN

The RTM ISDN card connects directly to an MPM+/MPMx. The RTM ISDN card routes
data between the MPM+/MPMx cards and components of the system, converts ISDN T1/
E1 media to IP packets and provides connectivity to external ISDN networks.

The RTM ISDN card is installed on the rear panel of the RMX interfaces between the RMX
unit and the ISDN/PSTN switch. In an RMX with a single MPM+/MPMx card – the RTM
ISDN card must be installed in the rear panel slot on the
card.

In an RMX with at least two MPM+/MPMx cards – the RTM ISDN card can be

installed in any two rear panel card slots.

Up to two RTM ISDN cards can be installed in one RMX 4000. Up to a total of 14 E1 or 18 T1
PRI cables can be installed with two RTM ISDN cards.

Each RTM ISDN card includes the following connections:

•1 LAN port

• 7 E1 or 9 T1 PRI lines that can be plugged into any of the 12 connections as shown in
Figure 1-17.

For debugging purposes only.

Diagnostics or Software Recovery on the RMX after turning the system
ON.
Short press (2 seconds) - MPMx Diagnostics.
Long press - (10 seconds) Media and RTM IP 4000 Software Recovery.

same level as the

MPM+/MPMx

E1 and T1 spans cannot be connected simultaneously to the same card, therefore, it is not possible
to have a mixed E1 and T1 ISDN Network Service.

Figure 1-17 RMX 4000 RTM ISDN Rear Panel Layout

ISDN/PSTN Clock Source

Each RTM ISDN card has its own primary and secondary clock source. The first span to
synchronize becomes the primary clock source and the second span to synchronize becomes
the secondary clock source. This clock is used to synchronize ISDN spans only (it is not the
system clock).

1-26 Polycom, Inc.

RTM LAN

LAN Connections &

LEDs

Multiple Networks and Redundant LAN

Connection (Optional) & LEDs

Chapter 1-Hardware Description

A single clock source triggers an alarm that can be turned off by setting the appropriate flag
in the system configuration.

The RTM LAN card routes data between the MPM+/MPMx cards and components of the
system, sends media by IP packets and provides connectivity to external networks.

An RTM LAN card must connect directly to an MPM+/MPMx card. In an RMX with a
single MPM+/MPMx card, the RTM LAN card must be installed in the rear panel slot on the
same level as the

MPM+/MPMx

card.
Each RTM LAN card includes two LAN ports and a maximum of four RTM LAN cards can
be installed on the RMX 4000.

Figure 1-18RMX 4000 RTM LAN Rear Panel Layout

AC Power Entry Module (PEM)

An AC PEM includes a power inlet, EMI filter and backplane connectors. Power input to the
system is fed via a PEM (Power Entry Module) through backplane into the power supply.
Each AC power module has its own dedicated power cable. The ON/OFF switch on the rear
of the RMX activates any power module installed on the RMX. An AC system has three AC
PEMs, one for each power module. On failure, both AC power supplies and PEMs are hot
swappable.

DC Power Rail Module

A DC power rail module includes a power inlet, circuit breaker, EMI filter and backplane
connectors. Power input to the system is fed via a power rail through backplane into the
power supply. Each DC power rail has its own dedicated power cable. The circuit switch on
the rear of the RMX activates independently any power rail installed on the RMX. An DC
system has two DC rails, one for each power rail. On failure, a DC power rail is field
replaceable and the RMX must be switched OFF from the two circuit switches and the
mains.

Polycom, Inc.

1-27

RealPresence Collaboration Server (RMX) 4000 Hardware Guide

Component Slot Allocation

On the RMX 4000, components have been assigned dedicated slots as defined in the
following table. Slot numbers are located on both the front and rear of the RMX 4000.

Table 1-11 RMX 4000 Slot Numbering

Slot ID/No. Card/Component Requirement

1-4 MPM+/MPMx

Cards

5 Fabric Switch

Module
(FSM 4000)

6 CPU 2 Not Available (NA)

7 Logo Panel Not Available (NA)

8 CTNL 4000 unit

(CPU 1)

9-11 AC Power Supply An RMX with AC power has 3 power supplies installed. A 3rd

12 Fan Drawer Mandatory

13-16 RTM ISDN/RTM

LAN

17 RTM-IP 4000 Mandatory

Mandatory: At least 1 MPM+/MPMxcard is required. Each
media card also requires either an RTM ISDN or an RTM LAN
card.

Mandatory

Mandatory

power supply is redundant (n+1).
Note: Not used with DC powered systems. DC powered
systems receive Direct Current from the power rail .

Either an RTM ISDN or an RTM LAN card is mandatory in
combination with a Media card. The RTM ISDN/RTM LAN
board must be inserted in a slot opposite any MPM+/MPMx
card.

18 Blank Panel Not Available (NA)

19-21 Power Modules

Mandatory:
With AC power, three power supplies are installed, with the 3rd
redundant.

With DC power, two power supplies are installed with the 2nd
redundant. The center slot (#20) on the rear of the RMX 4000
is disabled and is fitted with blank panel.

Note: Protective bonding conductor size is 14AWG (1.5mm)
within the Power Entry Model.

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Chapter 1-Hardware Description

RealPresence Collaboration Server (RMX) 4000 LEDs

The RMX includes LEDs located on the front panel and rear panel. In the front panel, the
LEDs reflect the state of the components. The LEDs on the rear panel indicate the state of the
external connections and the status of the RTM-IP 4000 card.

RealPresence Collaboration Server (RMX) 4000 Front Panel LEDs

The following items appear on the RMX 4000 front panel:

Table 1-12 RMX 4000 Front Panel LED’s

Component LED ID LED Color Description

Fan Status Green OK.

Red Warning - Fan or power failure.

Power Module/Rail
Status (AC only)

Fabric Switch Module
(FSM 4000)

AC Green OK.

Red Error - Problem with power supply. When the

power cable is unplugged, the FAIL LED is lit
2-3 seconds before turning OFF.

DC (OK) Green OK.

DC
(FAIL)

ERR Red ON - Major error on card.

RDY Green ON - The card has completed startup

ACT Orange Not in use.

Red Error - Problem with power supply. When the

power cable is unplugged, the FAIL LED is lit
2-3 seconds before turning OFF.

OFF - all
LED’s

In case of a power failure (main/cable/
module) all LED’s are OFF.

Flashes - During card startup.

successfully.
Flashes - During card startup.

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RealPresence Collaboration Server (RMX) 4000 Hardware Guide

Table 1-12 RMX 4000 Front Panel LED’s (Continued)

Component LED ID LED Color Description

MPM+/MPMx Card ERR Red ON - Major error on card.

Flashes - During card startup.

RDY Green ON - The card has completed startup

successfully, after the ERR, RDY & ACT
LED’s have stopped flashing.

Flashes - During card startup.

ACT Amber ON - At least one participant is connected to a

conference.
Flashes - During card startup.

HS Blue Flashes - Shut down process initiated by

lightly pulling the CPU ejector levers. This
LED flashes in synchronization with the CNTL
4000’s card’s HS LED.

ON - Card is in a power down mode.
Card removal Initiated - The card can be

removed safely once the CPU ejector levers
are fully open.

Card Insertion Initiated - If during the startup
phase the blue HS LED remains lit, please
ensure that the card is properly seated in the
chassis. If this problem persists, contact your
next level of support.

CNTL 4000 Unit ERR Red ON - Major system error. In case of an active

alarm this light is ON, and the RDY green is
OFF.

OFF - Normal.

Flashes - During system startup.

RDY Green ON - CPU card has successfully completed

startup. This light turns green after completing
the entire system configuration.

OFF - Turns OFF when the ERR red LED is
activated.

Flashes - During system startup.

ACT Amber ON - At least one endpoint is connected to the

system.
Flashes - During system startup.

HD Red OFF - Normal.

Flashes - Hard disk is active.

1-30 Polycom, Inc.

Table 1-12 RMX 4000 Front Panel LED’s (Continued)

Component LED ID LED Color Description

Chapter 1-Hardware Description

CNTL 4000 Unit
(continued)

HS Blue Flashes - Indicates when the power down

process is initiated on an MPM+/MPMx card.
This LED flashes in synchronization with the
MPM+/MPMx’s cards HS LED.

OFF - Normal

ON - CPU may be removed.

RealPresence Collaboration Server (RMX) 4000 Rear Panel LEDs

RTM-IP 4000

The following LEDs appear on the RTM-IP 4000 card:

Table 1-13 RTM-IP 4000 LEDs

Component

LAN 1 LEDs LNK Green ON with an active network connection, flickers with

LAN 2-5 LEDs LNK Amber ON with a 100Mb online connection.

LED
Name

1Gb Green ON with a 1Gb online connection, flickers with

LED Color Description

Packet activity.

Packet activity.

ACT Green ON with network connection, flickers with Packet

activity.
OFF-1Gb or no connection.

LAN 6 LEDs
10/100Mb
ShMG

INT LEDs
(No.) 1-6

STANDBY LED Green When the user in the RMX Manager/Client presses

LNK Amber ON - online connection, flickers with Packet activity.

OFF - No Link.

100 Green ON - Connection 100Mb.

OFF - Connection is not 100Mb or No Link.

LINK Green ON with an active network connection, flickers with

Packet activity.

T/R Amber ON with a 1Gb online connection, flickers with

Packet activity.

the System Shut Down (red) button in the Hardware
Monitor tool bar, the system should enter a standby
mode and the LED turns ON. Only the media and
control unit cards are in a standby mode. Shelf
Manager remains active.
Turn the system OFF/ON to exit the standby mode.

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Table 1-13 RTM-IP 4000 LEDs (Continued)

Component

ShMG (Shelf
Manager) LEDs

LED
Name

ERR Red ON - Major error on RTM-IP 4000 card.

ACT Amber ON - Packet flow to and from the MCU chassis.

RDY Green ON - RTM-IP 4000 card has successfully completed

HS Blue Hot Swap not supported.

LED Color Description

Flashes - During system startup.

Flashes - During system startup.

startup.
Flashes - During system startup.

OFF - Normal.
Flashes for a second during initial power up.

RTM LAN

The following LEDs appear on the RTM LAN:

Table 1-14 RMX 4000 RTM LAN LEDs

Function Name

LAN 1 & 2 LEDs 1 Gb Amber ON when 1Gb connection is online, flickers with

LED
Name

LED Color Description

Packet activity.

LNK Green ON with an active network connection, flickers with

Packet activity.

H.S. LED Blue OFF - Normal.

Flashes - During the startup of a media card and
control 4000 unit. Also flashes when the RTM LAN
card is powered down.

ON - RTM LAN card may be removed.

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RTM ISDN

The following LEDs appear on the RTM ISDN:

Table 1-15 RMX 4000 RTM ISDN LEDs

Chapter 1-Hardware Description

Function Name

LAN 1 LEDs 1 Gb Amber ON when 1Gb connection is online, flickers with

PRI LEDs OFF Span x not in use.

ShMC LED HS Blue OFF - Normal.

LED
Name

LNK Green ON with an active network connection, flickers with

LED Color Description

Packet activity.

Packet activity.

Green Span x is OK.

Red Span x red alarm (LOS - Loss of Signal)

Flashes - During the startup of a media card and
control 4000 unit.

This LED is activated when the MPM+/MPMx card
Hot Swap functionality initiates a power off routine
on the MPM+/MPMx cards.

ON - Power on the RTM ISDN card has been
switched OFF. This LED is activated by the card
when the MPM+/MPMx’s card Hot Swap
functionality powers off the MPM+/MPMx cards.

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DC Power Rail LEDs

The following LEDs appear on the DC Power Rail:

Table 1-16 RMX 4000 DC Power Rail LEDs

Function Name LED Name LED Color Description

DC Power POWER

OK

POLARITY
ERROR

Green ON - Power input is within required voltage

specifications:

-38.5V to -70V

Not lit OFF - No LED indication, Power supply or power

failure.

Red Polarity Error. Switch the polarity of the two

cables connected to the DC power supply!

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RealPresence Collaboration Server (RMX) 4000 Hardware Guide

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Component Replacement

The RMX 4000 is designed with ease of maintenance in mind. Most components are
swappable and are accessible directly via the front panel or the rear panel.

The MPM+/MPMx, power supplies and Fan tray are Hot Swappable. The Fan tray must be replaced
immediately or the temperature spike in the RMX shall initiate a shutdown. The RTM-IP 4000, RTM
ISDN, RTM LAN, Fabric Switch Module (FSM) 4000 and the CTNL 4000 are not Hot Swappable.
System shutdown is required when replacing the RTM-IP 4000, RTM ISDN, RTM LAN, FSM 4000
and the CTNL 4000.

The following components can be replaced when they are faulty:

• CNTL 4000 Module, see "Replacing the CNTL 4000 Module” on page 2-2.

• AC Power Supply Modules, see "Replacing an AC Power Supply Module” on page 2-3.

• AC Power Entry Modules, see "Replacing an AC Power Entry Module (PEM)” on page 2-4.

• DC Power Rail Modules, see "Replacing a DC Power Rail Module (PRM)” on page 2-5.

• Fan drawer, see "Replacing the Fan Drawer” on page 2-6.

• Adding an Air Filter, see "Inserting an Air Filter (Optional) in the Fan Drawer” on

page 2-7.

• MPM+/MPMx card. This card is hot-swap enabled. See "Removing an Faulty MPM+/

MPMx Card” on page 2-8.

• RTM ISDN card, see "Installing or Replacing the RTM ISDN Card” on page 2-10.

• RTM-IP 4000 card, see "Replacing the RTM-IP 4000” on page 2-12.

• RTM LAN card, see “Replacing the RTM LAN” on page 2-13

• Fabric Switch Module (FSM 4000), see “Replacing the Fabric Switch Module (FSM 4000)”

on page 2-14.

2

.

Warning!

• All maintenance tasks are to be performed by qualified, authorized personnel.

• Use only replacement parts supplied by your dealer.

• Follow all procedures. Do not skip any steps.

Before replacing parts:

• To ensure a part needs replacing, complete the troubleshooting procedures.

• Identify exactly which part needs replacing.

• Make sure you have the correct replacement part on hand.

• Make sure you are using proper ESD equipment, to prevent damage to the system.

Note! On all cards, if during the startup phase the blue HS LED remains lit, please make sure that
the card is properly seated in it’s slot. If this problem persists, contact your next level of support.

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Polycom RealPresence Collaboration Server (RMX) 4000 Hardware Guide

Handle

Unlocking the Lock Catch - With your thumb holding the “handle”
and your index finger shifting the catch to left, gently pull the handle
away from the chassis until the lever is “fully open”

Closing the Lever - Make sure that the lever is in an open
position and push card close to the chassis till the lever engages.
With your thumb holding the “handle” and your index finger
holding the catch fully to left, push the card against the chassis
whilst closing the lever. Use your thumb to push the card into
place, and then lock the catch into its place by using your thumb to
push it to the right. Make sure that the lever is locked.

Lever Fully Open - Pull the lever handle(s) to a fully open position
(approx. 70 degrees), as shown here

Using the Modified PMC Compatible Ejector Lever

On the RMX 4000 most components are fitted with identical ejector levers that are used to
release or fasten the component’s to their slot.

This ejector lever can be moved to three positions:

• Closed/Locked - Ejector lever(s) are gently pushed up against the card’s panel and is
locked. Ensure that the lock catch is in the standard closed position (shifted to the right
as shown below).

• Partially Open - For card powering down mode. Partially open the ejector lever(s) until
the blue HS LEDs on the card and the Control Unit start flashing. When the HS LED is
constantly lit the card is in a powered down mode and you can remove the card.

Warning!

Once the removal sequence is initiated the process cannot be terminated and the HS led flashes
when activated.

• Fully Open - In this position the card is released from the MCU housing and can be
removed.

Replacing the CNTL 4000 Module

The CPU module is the management system of the RMX 4000. Use the following procedure
to replace a CNTL 4000 Module:

1 Ensure that the power switch/circuit switch on the RMX 4000 is turned OFF (O).
2 Unscrew the captive screws on the front panel of the

module to the chassis.

3 Use the metal ejector lever to pull the

Backplane.

CNTL 4000 Module that secure the

CNTL 4000 Module out of its slot in the

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Chapter 2-Component Replacement

Captive screws

4 Carefully slide the CNTL 4000 Module out through the front panel.

5 On the

CNTL 4000 Module to be installed, move the ejector lever to the fully open

position.

6 Slide in the replacement
7 Push the

CNTL 4000 Module firmly into the Backplane, making sure it is properly

CNTL 4000 Module.

seated in its slot.

8 Ensure that the metal ejector lever is fully retracted into it’s housing.
9 Tighten the captive screws on the front panel of the

CNTL 4000 Module to the chassis.

10 Turn ON the RMX 4000.

Replacing an AC Power Supply Module

Two units supply power to the RMX 4000 (3rd optional - AC only), each unit with its own
power cord. Use the following procedure to replace a Power Supply unit:

Please verify the type of power supply used on your RMX 4000. Do not insert a different type of
power supply than the current type installed on your system.

1 Unscrew the captive screws on the front panel of the Power Supply unit that secures the

unit to the chassis.

CNTL 4000 Module that secure the

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Polycom RealPresence Collaboration Server (RMX) 4000 Hardware Guide

Place thumb

here

Finger grip

2 Using your right hand, press your thumb on the pressure latch and with your fingers

inserted in the hand grip (on top), pull the Power Supply unit out.

3 Carefully slide the Power Supply unit out from the front slot.

4 Slide in the replacement Power Supply unit.
5 Push the Power Supply unit firmly into the Backplane, making sure it is properly seated

in its slot, and that the latch is in a locked position.

6 Tighten the captive screws on the front panel of the Power Supply unit to the chassis.

Replacing an AC Power Entry Module (PEM)

On the rear of the RMX three AC PEM’s are fitted, each with their own power cord.

Use the following procedure to replace a Power Entry Module (PEM):

Please verify the type of PEM used on your RMX 4000. Do not insert a PEM of a different type on
your system.

1 Unplug the Power cord connected to the failed PEM unit.
2 Unscrew the captive screws on the rear panel of the PEM unit that secures the unit to

the chassis.

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Chapter 2-Component Replacement

3 Using the handle fitted to the PEM, pull the PEM unit out.
4 Carefully slide the PEM unit out from the rear slot.

5 Slide in the replacement PEM unit.
6 Push the PEM unit firmly into the Power Supply, making sure it is properly seated in its

slot.

7 Tighten the captive screws on the rear panel of the PEM unit to the rear chassis.

Replacing a DC Power Rail Module (PRM)

On the rear of the RMX 4000 two DC Power Rail Modules are fitted, each with their own
power cord.

Use the following procedure to replace a DC Power Rail Module:

• Please verify the type of PRM used on your RMX 4000. Do not insert a Power Rail Module of a

different type on your system.

• When replacing a DC Power Rail Module:

On the Mains, disconnect the electricity that supplies direct current running through the power
cable to the failed DC PRM.

1 Turn OFF the circuit switch on the each of the DC PRMs and from the Mains.
2 Verify that DC PRM unit you are about to replace on the RMX 4000 is not HOT or has

any Live current feed.

3 Remove the plastic cap fitted to the Terminal block that protects the direct current

connections.

4 Using a star screw driver, disconnect the two wires connected to the Terminal block

(-48 VDC & RTN) of the failed DC PRM unit.

5 Unscrew the captive screws on the rear panel of the PRM unit that secures the unit to

the chassis.

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Polycom RealPresence Collaboration Server (RMX) 4000 Hardware Guide

Finger

grip

6 Using the handle fitted to the DC PRM, pull and slide the PRM unit out.

7 Slide in the replacement PRM unit.
8 Push the PRM unit firmly into the chassis, making sure it is properly seated in its slot.
9 Tighten the captive screws on the rear panel of the PRM unit to the rear chassis.
10 Connect the black wire into the -48 VDC terminal block and the red wire to the RTN

terminal block and tighten the two screws.

11 Replace the transparent plastic cap on the terminal block.
12 Turn ON the Main that supplies power to the RMX.
13 Turn ON the circuit breaker on each of the DC Power Rail Modules.

Replacing the Fan Drawer

Eight fans are mounted in the Fan drawer, where the airflow is from right to left. Should one
of these fans fail as indicated by a Fan LED, you are required to replace the Fan drawer.

1 Unscrew the captive screws on the front panel of the Fan drawer secured to the Fan

chassis.

2 Use the finger grip, pull the Fan drawer out of its slot in the Backplane.

2-6 Polycom, Inc.

3 Carefully slide the Fan drawer out through the front panel.

Finger

grip

Warning!

The Fan drawer can be replaced when the RMX unit is ON, however a replacement drawer must be
inserted immediately. The temperature increase is detected by the system, and when critical, a
system shutdown is initiated.

4 Slide in the replacement Fan drawer.
5 Push the Fan drawer firmly into the Backplane, making sure it is properly seated in its

slot.

6 Tighten the captive screws on the front panel of the Fan drawer to the chassis.

Inserting an Air Filter (Optional) in the Fan Drawer

In the fan drawer, an Air Filter can be added as an option. You must order this part through
your next level of support.

1 Ensure that the power switch/circuit switch on the RMX 4000 is turned OFF (O).

Warning!

The air filter cannot be replaced when the RMX 4000 unit is ON.

Chapter 2-Component Replacement

2 Unscrew the captive screws on the front panel of the Fan drawer secured to the Fan

chassis.

3 Use the finger grip, pull the Fan drawer out of its slot in the Backplane.

4 Carefully slide the Fan drawer out through the front panel.

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Polycom RealPresence Collaboration Server (RMX) 4000 Hardware Guide

5 Open the filter tray, by unscrewing two screws on the tray.

6 Remove the existing air filter.
7 Insert a new or cleaned air filter into the filter tray.
8 Close the filter tray by tightening the two screws on the tray.
9 Insert and slide in the Fan drawer.
10 Push the Fan drawer firmly into the Backplane, making sure it is properly seated in its

slot.

11 Tighten the captive screws on the front panel of the Fan drawer to the chassis.

12 Turn ON the RMX 4000.

It is recommended that the air filter be replaced or cleaned every six months.

Removing an Faulty MPM+/MPMx Card

When upgrading from MPM+ to MPMx, all connections to the RTM-IP 4000 require Ferrite cables.

Removing the MPM+/MPMx Card from the MCU

All MPM+/MPMx cards can be installed or removed while the RMX 4000 is powered on
and operating.

Prior to removing an MPM+/MPMx card the captive screws must be unscrewed and the
ejector levers must be opened to initiate a “power down” on the card.

1 If applicable, loosen the captive screws and remove the slot cover.
2 Power down the card by partially opening the ejector levers until the blue HS LED on

the card and the Control Unit start to flash.

Warning!

Once the removal sequence is initiated the process cannot be terminated and the HS LED flashes.

3 The power off sequence for the interconnected MPM+/MPMx and RTM ISDN cards are

initiated as follows:

— All participant connections on the card are disconnected.

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Chapter 2-Component Replacement

— A fault is generated on the system.
— For each disconnected participant, a participant disconnection event is written to

the CDR with the disconnection cause Disconnected by Operator.

— New participant connections are blocked when the card is removed.
— If an RTM ISDN card is connected to the MPM+/MPMx card it is also powered off

and all ISDN and PSTN participants are disconnected.

— When an RTM ISDN card is removed, its resources are deducted from the system

Resources list.

— A Log File entry is written indicating MPM+/MPMx card removal.
— Port usage is re-calculated and the Port Gauges and Video/Voice Port Configuration

dialog boxes are updated.

4 When the blue HS LEDs on the MPM+/MPMx, RTM ISDN and Control Unit stop

flashing and remain lit, unscrew the captive screws and move the ejector levers to their
fully open position and remove the MPM+/MPMx card.

5 Carefully slide the MPM+/MPMx card out through the front panel.

Installing or Replacing MPM+/MPMx Card on the RealPresence
Collaboration Server (RMX) 4000

When upgrading from MPM+ to MPMx, all connections to the RTM-IP 4000 require Ferrite cables.
If only one media card is installed in the system, it must be inserted in the top slot of the RMX
chassis.

1 If applicable, loosen the captive screws and remove the slot cover.
2 On the card to be installed, move the ejector levers to their full open position.
3 Insert the card into the slot until the ejector levers touch the front edge of the card cage.
4 Push the ejector levers to their closed position and tighten the captive screws on each

side of the card, securing the MPM+/MPMx card to the RMX.

The blue HS LEDs on the MPM+/MPMx card and the Control Unit start flashing and
the power on cycle for the card is initiated:

— The card’s resources are added to the system resources list
— The number of available resources on the RMX is usually increased to the current

CFS license level

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Polycom RealPresence Collaboration Server (RMX) 4000 Hardware Guide

— Port usage is re-calculated and the Port Gauges and Video/Voice Port Configuration

are updated

When the power on cycle of the MPM+/MPMx card is completed, the blue HS LEDs
will turn OFF. The green RDY LED on the MPM+/MPMx card switches on and remains
lit.

Installing or Replacing the RTM ISDN Card

The RTM ISDN card must be seated opposite to an MPM+/MPMx card located in the top
slot on the front of the RMX.

Removing the RTM LAN or Existing ISDN Card from the RealPresence
Collaboration Server (RMX) 4000

1 Ensure that the power switch on the RMX 4000 is turned OFF (O).
2 Remove the RTM LAN or RTM ISDN card by unscrewing the captive screws that fasten

the card to the RMX. When removing a card, use the metal ejector levers to pull the
RTM LAN or RTM ISDN card out of its slot from the backplane.

3 Slide out the RTM LAN or RTM ISDN card.

Installing a New or Replacement RTM ISDN Card

1 On the RTM ISDN card move the ejector levers to their fully open position.

2 Slide the new RTM ISDN card into its slot.

An RTM ISDN card must connect directly to an MPM+/MPMx card in the opposite facing front slot.

3 Push the card into the slot until the ejector levers touch the front edge of the card cage.

Push the ejector levers to their fully closed position.

4 Tighten the captive screws on each side of the rear panel of the card, securing the RTM

ISDN card to the MCU.

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Chapter 2-Component Replacement

PRI Cables

5 Connect the RJ-45 terminated PRI cables into any of the slots labeled PRI1 - PRI12:

7 E1 or 9 T1 cables can be connected to each RTM ISDN card, up to a total of 14 E1 or 18
T1 PRI cables when a maximum of two RTM ISDN cards are installed.

6 Turn ON the RMX 4000.
7 Login on to the RMX Web Client.

When a new ISDN card is installed you are required to do the following:

a Update your licence. For more information see, RealPresence Collaboration Server

1500/2000/4000 Getting Started Guide, Chapter 2, “Procedure 2: Product Registration”
on page 2-26.

b In the ISDN/PSTN Network Services define a New ISDN Network Service. For

more information see, RMX 1500/2000/4000 Administrator’s Guide, Chapter 16,

“Adding/Modifying ISDN/PSTN Network Services” on page 16-41.

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Polycom RealPresence Collaboration Server (RMX) 4000 Hardware Guide

Replacing the RTM-IP 4000

RTM-IP 4000 connections require Ferrite cables when connecting to MPMx cards.

The RTM-IP 4000 card on the rear of the RMX 4000 provides connectivity to all the MCU
modules. Use the following procedure to replace the RTM-IP 4000 card:

1 Ensure that the power switch/circuit switch on the RMX 4000 is turned OFF (O).
2 Remove the cables connected to the card.
3 Unscrew the captive screws on the rear panel of the RMX 4000 that secure the

RTM-IP 4000 card.

4 Use the metal ejector levers to pull the RTM-IP 4000 card out of its slot in the backplane.

5 Carefully slide the RTM-IP 4000 card out through the rear panel.
6 On the card to be installed, move the ejector levers to their fully open position.
7 Slide in the replacement RTM-IP 4000 card.
8 Push the RTM-IP 4000 card firmly into the backplane, making sure it is properly seated

in its slots.

9 Ensure that the metal ejector levers are fully retracted into their housings.
10 Tighten the captive screws on the rear panel of the RMX 4000 that secure the

RTM-IP 4000 card.

11 Reconnect the cables.
12 Turn ON the RMX 4000.

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Replacing the RTM LAN

The RTM LAN card on the rear of the RMX 4000 provides connectivity to all the MCU
modules. Use the following procedure to replace the RTM LAN card:

1 Ensure that the power switch/circuit switch on the RMX 4000 is turned OFF (O).
2 Remove the cables connected to the card.
3 Unscrew the captive screws on the rear panel of the RMX 4000 that secure the

RTM LAN card.

4 Use the metal ejector levers to pull the RTM LAN card out of its slot in the backplane.

Chapter 2-Component Replacement

5 Carefully slide the RTM LAN card out through the rear panel.
6 On the card to be installed, move the ejector levers to their fully open position.
7 Slide in the replacement RTM LAN card.
8 Push the RTM LAN card firmly into the backplane, making sure it is properly seated in

its slots.

9 Ensure that the metal ejector levers are fully retracted into their housings.
10 Tighten the captive screws on the rear panel of the RMX 4000 that secure the RTM LAN

card.

11 Reconnect the cables.
12 Turn ON the RMX 4000.

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Polycom RealPresence Collaboration Server (RMX) 4000 Hardware Guide

Replacing the Fabric Switch Module (FSM 4000)

1 Ensure that the power switch/circuit switch on the RMX 4000 is turned OFF (O).
2 Loosen the captive screws that fasten the module to the MCU.
3 Remove the Fabric Switch Module (FSM 4000). Use the metal ejector levers to pull the

Fabric Switch Module (FSM 4000) out of its slot in the backplane.

4 Carefully slide the Fabric Switch Module (FSM 4000) out through the front panel.

5 On the card to be installed, move the ejector levers to their fully open position.
6 Slide in the replacement Fabric Switch Module (FSM 4000).
7 Push the Fabric Switch Module (FSM 4000) firmly into the backplane, making sure it is

properly seated in its slots.

8 Ensure that the metal ejector levers are fully retracted into their housings.
9 Tighten the captive screws on the rear panel of the RMX 4000 that secure the Fabric

Switch Module (FSM 4000).

10 Turn ON the RMX 4000.

2-14 Polycom, Inc.

Appendix A

Pin 8

Pin 1

Pin Assignment

PRI Port Assignment

Table A-1: PRI Port Assignment

Pin Signal Name

1 Receive Ring

2 Receive Tip

3 No connection

4 Transmit Ring

5 Transmit Tip

6 No connection

7 No connection

8 No connection

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A-2 Polycom, Inc.