Polycom DOC2564A User Manual

RMX® 4000 Installation &

Configuration Guide

General Safety Precautions

Follow these rules to ensure general safety:

®

• Keep the area around the Polycom RMX
of clutter and well ventilated.

• Decide on a suitable location for the equipment rack that will hold
the RMX, ensuring that it is near a grounded power outlet.

• Ensure that the leveling jacks on the bottom of the rack are fully
extended to the floor with the full weight of the rack resting on
them. Always make sure the rack is stable before extending a
component from the rack.

• In a single rack installation, attach stabilizers to the rack. In
multiple rack installations, the racks should be coupled together.

• Use a regulating uninterruptable power supply (UPS) to protect the
RMX from power surges and voltage spikes, and to keep it
operating in the event of a power failure.

• Allow the power supply units to cool before touching them.

• Always keep the rack’s trays and board’s closed when not
servicing, to maintain proper cooling.

• Use only the power cords supplied with the system.

• Each power cord should only be connected to a power outlet that
has a protective ground contact.

4000 unit clean and free

For all safety requirements and precautions, see the RMX 4000
Hardware Guide, "Safety Requirements” on page 1-6.

1

Preparations

Obtain the following information from your network administrator:

• IP addresses, Subnet Mask and Default Gateway IP address
(optional) for the RMX control unit and RMX Shelf Management.

• IP addresses for the RMX Signaling Host and Media cards.

• Gatekeeper IP address.

• SIP server IP address, if applicable.

If ISDN/PSTN is installed in your conferencing environment, obtain the
following information from your ISDN/PSTN Service Provider:

• Switch Type, Line Coding and Framing, Numbering Plan and
Numbering Type.

• Dial-in number range

If the RMX is connected to the public ISDN Network, an external
CSU or similar equipment is needed.

.

Unpacking the RMX

1 When you receive the RMX packing case, inspect the equipment for

damage and verify that the components match the packing slip.

2 The RMX is shipped in a packing case with Stratocell® packaging,

and the top cover must be unlocked and lifted.

3 Remove the boxes that are placed on the top Stratocell® and the top

Stratocell® and open the anti-static plastic bag wrapping the RMX.

4 Holding the handle on each side, lift the RMX from the box, and

place it on a flat surface or in a rack. Remove any packaging
material prior to positioning the RMX.

Attention:

Two people are required to lift the MCU out of the box and when
installing it in a rack.

Write down the RMX’s serial number that is on a sticker on the back
of the unit. It will be needed for product registration later in the
installation process.

2

Management Network Configuration on the USB Key

The system is shipped with the following default IP addresses:

• Control unit IP address – 192.168.1.254

• Shelf Management IP Address – 192.168.1.252

• Control unit subnet mask – 255.255.255.0

• Default Router IP Address – 192.168.1.1

When the RMX is installed for the first time, you must change the
default IP addresses to your local network settings. This can be done by
modifying the default settings in the USB key shipped with the unit
using the LAN Configuration Utility and uploading them to the RMX.

1 Take the USB Key from the Installation Accessories kit and insert it

into a PC.

2 Double-click LanConfigUtility.exe to start the utility.

3 Modify the required network parameters in the utility’s dialog box

using the information supplied by your network administrator.

4 Click OK.

5 Remove the USB Key from the PC.

The USB Key is required for first entry power-up of the RMX.

Installing the RMX

For a detailed description of the safety requirements and
precautions and the installation of the RMX 4000 as a standalone,
mounted in a 23” rack, or reverse mounting the RMX 4000 on a 19”
rack, see the RMX 4000 Hardware Guide.
To connect the RMX 4000 to the DC power, see the RMX 4000

Hardware Guide, "Connecting the RMX 4000 to -48DC SELV
Power” on page 1-17.

To install the RMX 4000 in a 19”rack using chassis runners:

1 Install chassis runners supplied by Polycom, in the rack.

2 Mount the RMX 4000 on top of the rack brackets.

3

3 Fasten the RMX to the rack with screws through the eight holes in

the RMX’s front mounting brackets.

Connecting the cables to the RMX 4000

Connect the following cables to the RMX 4000 rear panel:

• For AC Power Supply connections: Insert a power cable in each of
the three AC Power Entry Modules (PEM’s).

For DC Power connections, see the RMX 4000 Hardware Guide.

The size of the protective earthing conductor & cable should be a
minimum of 10AWG.

•On the RTM IP-4000:

— Connect the Management Network cable to LAN 2.
— Connect the Signalling cable to LAN 3.
— Connect the Shelf Management cable to LAN 6.

• For each installed RTM LAN - Connect the LAN cable to LAN 2.

• For each installed RTM ISDN:

— Connect the E1/T1 cables to their PRI Ports.
— Connect the LAN cable to LAN 1.

• LAN 4, LAN 5 and the Serial ports are only for debugging and

not for customer use.

• Do not remove the protective plastic caps from LAN 1, LAN 4

and LAN 5 ports.

First Entry Power-up

1 Insert the USB Key with the modified IP addresses in the USB port

on the back panel.

2 Turn ON the power by pressing on the power switch located on the

rear panel of the RMX.

The parameters in the lan.cfg file are uploaded from the USB Key to
the RMX’s memory and applied during the power-up sequence.
System power-up sequence may take up to five minutes.

4

During the first-time power-up the red ERR LED on the RMX’s
front panel remains ON until both the Management and IP
Network Services have been defined.

When the RMX's configuration is completed (including the
Management and IP Network Services), and if there are no System
Errors, the green RDY LED on the CNTL module (on the RMX’s
front panel) turns ON.

3 Remove the USB key.

Product Registration and Activation Key Retrieval

Before starting the initial configuration process, register the RMX at the
Polycom Resource Center website and download the product activation
key file to the computer you will use for the configuration:

1 Using a Web browser, connect to

2 Login with your Email Address and Password or register as a new

user.

3 Select the Product Registration link.

4 Follow the on-screen instructions for Product Registration and

Product Activation.

5 Write down the Product Activation Key number or copy it for later

use.

http://portal.polycom.com.

Connecting to the MCU

1 Start the RMX Web Client application on the workstation by

entering in the browser’s address line the IP Address of the control
unit as defined in the USB key in the format:

http://<Control Unit IP Address> and pressing Enter.

2 In the RMX Web Client Welcome Screen, enter the default Username

(POLYCOM) and Password (POLYCOM) and click Login.

The RMX Web Client opens.
An MCU State indicator displays a progress indicator showing the
time remaining until the system start-up is complete.

5

The Product Activation dialog box is displayed with the serial
number filled in.

3 In the Activation Key field, enter or paste the Product Activation Key

retrieved earlier and click OK.

If you do not have an Activation Key, click the Polycom Resource
Center button to access the Service & Support page of the Polycom
website.
The system prompts with a System Reset dialog box.

4 In the System Reset dialog box, click No.

As no Default IP Network Service is defined, the system
automatically starts the Fast Configuration Wizard.
The Fast Configuration Wizard is displayed.

Configuring the IP Network Service

The Fast Configuration Wizard enables you to configure the Default IP
Service. It starts automatically if no Default IP Network Service is defined.

This happens during First Time Power-up, before the service has been
defined or if the Default IP Service has been deleted, followed by an RMX
reset.
The IP Management Service tab in the Fast Configuration Wizard is
enabled only if the default Management IP addresses were not

modified.

On the RMX 4000, IPv4 is the default protocol for setting the Network
Service in the Fast Configuration Wizard.

1 In the Fast Configuration Wizard - IP dialog box, define the following

parameters:

Field Description

IP Service
Name

6

Use the default name (Default IP Service) or enter a name
using up to 20 characters.

Note: This field is displayed in all dialog boxes.