Polycom DOC2563A User Manual
RMX® 2000 Installation &
Configuration Guide
General Safety Precautions
Follow these rules to ensure general safety:
®
• Keep the area around the Polycom RMX
of clutter and well ventilated.
• Decide on a suitable location for the equipment rack that will hold
the RMX, ensuring that it is near a grounded power outlet.
• Ensure that the leveling jacks on the bottom of the rack are fully
extended to the floor with the full weight of the rack resting on
them. Always make sure the rack is stable before extending a
component from the rack.
• In a single rack installation, attach stabilizers to the rack. In
multiple rack installations, the racks should be coupled together.
• Use a regulating uninterruptable power supply (UPS) to protect the
RMX from power surges and voltage spikes, and to keep it
operating in the event of a power failure.
• Allow the power supply units to cool before touching them.
• Always keep the rack’s trays and board’s closed when not
servicing, to maintain proper cooling.
2000 unit clean and free
Preparations
Obtain the following information from your network administrator:
• IP addresses, Subnet Mask and Default Gateway IP address
(optional) for the RMX control unit and RMX Shelf Management.
• IP addresses for the RMX Signaling Host and Media cards.
• Gatekeeper IP address.
• SIP server IP address, if applicable.
1
If ISDN/PSTN is installed in your conferencing environment, obtain the
following information from your ISDN/PSTN Service Provider:
• Switch Type, Line Coding and Framing, Numbering Plan and
Numbering Type
• Dial-in number range
If the RMX is connected to the public ISDN Network, an external
CSU or similar equipment is needed.
Unpacking the RMX
1 When you receive the RMX 2000 packing case, inspect the
equipment for damage and verify that the components match the
packing slip.
2 Open the top cover of the RMX 2000 packing case and make sure
that the Installation Accessories kit contains the power cables and a
USB Key.
3 Remove the top cover, lift the RMX 2000 from the package and
place it on a flat surface.
Write down the RMX’s serial number that is on a sticker on the back
of the unit. It will be needed for product registration later in the
installation process.
Management Network Configuration on the USB Key
The system is shipped with the following default IP addresses:
• Control unit IP address – 192.168.1.254
• Shelf Management IP Address – 192.168.1.252
• Control unit subnet mask – 255.255.255.0
• Default Router IP Address – 192.168.1.1
2
When the RMX is installed for the first time, you must change the
default IP addresses to your local network settings. This can be done by
modifying the default settings in the USB key shipped with the unit
using the LAN Configuration Utility and uploading them to the RMX.
1 Take the USB Key from the Installation Accessories kit and insert it
into a PC.
2 Double-click LanConfigUtility.exe to start the utility.
3 Modify the required network parameters in the utility’s dialog box
using the information supplied by your network administrator.
4 Click OK.
5 Remove the USB Key from the PC.
The USB key is required for first entry power-up of the RMX.
Installing the RMX
6 You can install it either in a rack or place it on a flat surface:
— Install the RMX on a rack using one of two methods:
• Install the brackets supplied by the rack manufacturer on
each side of the rack on which the RMX is placed. Secure
the system by fastening four screws to the rack on the
front panel.
• Install a shelf supplied by the rack manufacturer on top of
which the RMX is placed. Secure the system by fastening
four screws to the rack on the front panel.
— Place the RMX 2000 on a secure, flat and clean surface.
7 Connect the following cables to the RMX rear panel:
• Do not remove the protective caps from LAN1, LAN3 and ShMG
ports.
• To maximize conferencing performance, especially in high bit
rate call environments, a 1Gb connection is recommended.
— Power cable - insert the connector firmly into the socket so that
almost all of the narrow section of the connector is inserted.
— LAN cable to the LAN 2 port.
— E1/T1 Cables to PRI ports (if applicable)
3
First Entry Power-up
8 Insert the USB key with the modified IP addresses in the USB port
on the back panel.
9 Power the RMX ON.
The parameters in the lan.cfg file are uploaded from the USB key to
the RMX’s memory and applied during the power-up sequence.
System power-up sequence may take up to five minutes.
During the first-time power-up the red ERR LED on the RMX’s
front panel remains ON until both the Management and IP
Network Services have been defined.
When the RMX's configuration is completed (including the
Management and IP Network Services), and if there are no System
Errors, the green RDY LED on the CNTL module (on the RMX’s
front panel) turns ON.
10 Remove the USB key.
Product Registration and Activation Key Retrieval
Before starting the initial configuration process, register the RMX at the
Polycom Resource Center website and download the product activation
key file to the computer you will use for the configuration:
1 Using a Web browser, connect to
2 Login with your Email Address and Password or register as a new
user.
3 Select the Product Registration link.
4 Follow the on-screen instructions for Product Registration and
Product Activation. (The RMX’s serial number is on a sticker on the
back of the unit, if needed.)
5 Write down the Product Activation Key number or copy it for later
use.
http://portal.polycom.com.
4
Connecting to the MCU
1 Start the RMX Web Client application on the workstation by
entering in the browser’s address line the IP Address of the control
unit as defined in the USB key in the format:
http://<Control Unit IP Address> and pressing Enter.
2 In the RMX Web Client Welcome Screen, enter the default Username
(POLYCOM) and Password (POLYCOM) and click Login.
The RMX Web Client opens.
An MCU State indicator displays a progress indicator showing the
time remaining until the system start-up is complete.
The Product Activation dialog box is displayed with the serial
number filled in.
3 In the Activation Key field, enter or paste the Product Activation Key
retrieved earlier and click OK.
If you do not have an Activation Key, click the Polycom Resource
Center button to access the Service & Support page of the Polycom
website.
The system prompts with a System Reset dialog box.
4 In the System Reset dialog box, click No.
As no Default IP Network Service is defined, the system
automatically starts the Fast Configuration Wizard.
The Fast Configuration Wizard is displayed.
Configuring the IP Network Service
The Fast Configuration Wizard enables you to configure the Default IP
Service. It starts automatically if no Default IP Network Service is defined.
This happens during First Time Power-up, before the service has been
defined or if the Default IP Service has been deleted, followed by an RMX
reset.
On the RMX 2000, IPv4 is the default protocol for setting the Network
Service in the Fast Configuration Wizard.
The IP Management Service tab in the Fast Configuration Wizard is enabled
only if the default Management IP addresses were not modified.
5
1 In the Fast Configuration Wizard - IP dialog box, define the following
parameters:
Field Description
IP Service
Name
Signaling Host
IP Address
Media Card 1
IP Address
Media Card 2
IP Address
Subnet Mask Enter the subnet mask of the MCU.
If Secured Communication is required on the RMX: complete the
Fast Configuration Wizard, Login, install the Certificate and then
enable the Secured Communication Mode.
Use the default name (Default IP Service) or enter a name
using up to 20 characters.
Note: This field is displayed in all dialog boxes.
Enter the IP address of the Central Signaling host. This is
the address used by endpoints for dialing in to the MCU.
Enter the IP address(es) of the media card (s) (MPM/
MPM+/MPMx 1 and MPM/MPM+/MPMx 2 (if installed)) as
provided by the network administrator. Endpoints connect
to conferences and transmit call media (video, voice and
content) via these addresses.
Default value: 255.255.255.0.
2 Click Next.
3 In the Fast Configuration Wizard - Routes dialog box, enter the IP
address of the default router.
4 Click Next.
5 Enter the required DNS information in the dialog box.
Field Description
MCU Host Name Enter the name of the MCU on the network.
Default name is RMX
6
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