Polycom DOC2560C User Manual
Polycom® RMX®
1500/2000/4000
Getting Started Guide
Version
7.0.2
| December 2010 | DOC2560C
Trademark Information
Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s
products are trademarks and/or service marks of Polycom, Inc., and are registered and/or
common-law marks in the United States and various other countries.
All other trademarks are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending
patent applications held by Polycom, Inc.
© 2010 Polycom, Inc. All rights reserved.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means,
electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.
Under the law, reproducing includes translating into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with
respect to the software contained within its products. The software is protected by United States
copyright laws and international treaty provision. Therefore, you must treat the software like any
other copyrighted material (e.g., a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc.,
is not responsible for printing or clerical errors. Information in this document is subject to change
without notice.
Regulatory Notices
United States Federal Communication
Commission (FCC)
Part 15: Class A Statement. This equipment has
been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC
Rules. Test limits are designed to provide reasonable
protection against harmful interference when the
equipment is operated in a commercial environment.
This equipment generates, uses and can radiate
radio-frequency energy and, if not installed and used
in accordance with the instruction manuals, may
cause harmful interference to radio communications.
Operation of this equipment in a residential area is
likely to cause harmful interference, in which case the
user will be required to correct the interference at his
or her own expense.
Part 68: Network Registration Number. This
equipment is registered with the FCC in accordance
with Part 68 of the FCC Rules. This equipment is
identified by the FCC registration number.
If requested, the FCC registration Number and REN
must be provided to the telephone company.
Any repairs to this equipment must be carried out by
Polycom Inc. or our designated agent. This
stipulation is required by the FCC and applies during
and after the warranty period.
United States Safety Construction Details:
• All connections are indoor only.
• Unit is intended for RESTRICTED ACCESS
LOCATION.
• Unit is to be installed in accordance with the
National Electrical Code.
• The branch circuit overcurrent protection shall
be rated 20 A for the AC system.
• This equipment has a maximum operating
ambient of 40°C, the ambient temperature in
the rack shall not exceed this temperature.
To eliminate the risk of battery explosion, the battery
should not be replaced by an incorrect type.
Dispose of used batteries according to their
instructions.
CE Mark R&TTE Directive
Polycom Inc., declares that the Polycom RMX™
2000 is in conformity with the following relevant
harmonized standards:
EN 60950-1:2001
EN 55022: 1998+A1:2000+A2:2003 class A
EN 300 386 V1.3.3: 2005
Following the provisions of the Council Directive
1999/CE on radio and telecommunication terminal
equipment and the recognition of its conformity.
Canadian Department of Communications
This Class [A] digital apparatus complies with
Canadian ICES-003.
Notice: The Industry Canada label identifies certified
equipment. This certification means that the
equipment meets telecommunication network
protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment
Technical Requirements document(s). The
Department does not guarantee the equipment will
operate to the user's satisfaction.
Before installing this equipment, users should ensure
that it is permissible to be connected to the facilities
of the local telecommunications company. The
equipment must also be installed using an acceptable
method of connection. The customer should be
aware that compliance with the above conditions may
not prevent degradation of service in some situations.
Repairs to certified equipment malfunctions, may give
the telecommunications company causes to request
the user to disconnect the equipment.
Users should ensure for their own protection that the
electrical ground connections of the power utility,
telephone lines and internal metallic water pipe
system, if present, are connected together. This
precaution may be particularly important in rural
areas.
Caution: Users should not attempt to make such
connections themselves, but should contact the
appropriate electric inspection authority, or
electrician, as appropriate.
Regulatory Notices
Chinese Communication Certificate
Singapore Certificate
RMX 2000 complies with IDA standards G0916-07
Polycom RMX 1500/2000/4000 Getting Started Guide
Table of Contents
System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
RMX 1500/2000/4000 ............................................................................ 1-1
RMX Main Features ............................................................................... 1-4
Conferencing Modes ...................................................................... 1-4
Dynamic Continuous Presence ............................................ 1-4
Video Switching ...................................................................... 1-6
Operator Conference .............................................................. 1-7
Video Resolutions ........................................................................... 1-7
Resolution Configuration for CP .......................................... 1-7
Video Switching ...................................................................... 1-7
H.239 / People+Content ................................................................ 1-8
Video Clarity™ ............................................................................... 1-8
IVR-Enabled Conferencing ........................................................... 1-8
PCM .................................................................................................. 1-9
Entry Queue .................................................................................... 1-9
Conferencing Capabilities and Options .................................... 1-10
On Demand Conferencing .................................................. 1-10
Permanent Conference ......................................................... 1-10
Scheduled Conferencing / Reservations .......................... 1-10
Polycom Conferencing for Microsoft Outlook® .............. 1-10
Connection Methods ............................................................ 1-10
Cascading Conferences ........................................................ 1-11
Gateway ................................................................................. 1-11
Security ................................................................................... 1-11
Conference Management and Monitoring Features ............... 1-12
Card Configuration Modes ................................................................. 1-13
Workstation Requirements ................................................................. 1-14
Windows 7™ Security Settings .................................................. 1-15
Internet Explorer 8 Configuration .............................................. 1-17
Prerequisites .......................................................................................... 1-21
First Time Installation and Configuration . . . . . . . . . . . 2-1
Preparations ............................................................................................ 2-2
Gather Network Equipment and Address Information ........... 2-2
i
Table of Contents
IP Services ................................................................................ 2-2
Management Network ........................................................... 2-2
Default IP Service (Conferencing Service) .......................... 2-2
IP Network Services Required Information ....................... 2-3
ISDN/PSTN Services ............................................................. 2-4
Unpacking the RMX ....................................................................... 2-5
Unpacking the RMX 1500 ...................................................... 2-5
Unpacking the RMX 2000 ...................................................... 2-5
Unpacking the RMX 4000 ...................................................... 2-6
Modifying the Factory Default Management Network Settings
on the USB Key ............................................................................... 2-8
Hardware Installation and Setup ......................................................... 2-9
Installing the RMX 1500 ................................................................. 2-9
Mounting the RMX 1500 in a Rack ...................................... 2-9
Connecting Cables to the RMX 1500 .................................. 2-11
Installing the RMX 2000 ............................................................... 2-12
Mounting the RMX 2000 in a Rack .................................... 2-12
Connecting Cables to the RMX 2000 .................................. 2-13
Installing the RMX 4000 ............................................................... 2-14
Mounting the RMX 4000 in a Rack .................................... 2-14
Connecting the RMX 4000 to the Power Sources ............. 2-15
Connecting Cables to the RMX 4000 .................................. 2-17
First Entry Power-up and Configuration .......................................... 2-18
Procedure 1: First-time Power-up .............................................. 2-18
Procedure 2: Product Registration ............................................. 2-19
Obtaining the Activation Key ............................................. 2-19
Procedure 3: Connection to MCU .............................................. 2-20
Procedure 4: Modifying the Default IP Service and ISDN/
PSTN Network Service Settings ................................................. 2-21
Fast Configuration Wizard ................................................. 2-22
User Definition .............................................................................. 2-40
Selecting the RMX Web Client Languages ............................... 2-40
RMX’s Default Conferencing Settings ............................................... 2-41
Customizing the RMX’s Default Conferencing Settings ........ 2-44
Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Starting the RMX Web Client ............................................................... 3-1
RMX 2000 Web Client Screen Components ........................................ 3-3
ii
Polycom RMX 1500/2000/4000 Getting Started Guide
Viewing and System Functionality Permissions ............... 3-4
Conferences List .............................................................................. 3-5
List Pane ........................................................................................... 3-6
RMX Management ......................................................................... 3-6
Status Bar ......................................................................................... 3-6
System Alerts .......................................................................... 3-7
Participant Alerts .................................................................... 3-7
Port Usage Gauges ................................................................. 3-7
MCU State ................................................................................ 3-8
Address Book .................................................................................. 3-9
Displaying and Hiding the Address Book ........................ 3-10
Conference Templates ................................................................. 3-10
Displaying and Hiding Conference Templates ................ 3-10
Customizing the Main Screen ..................................................... 3-11
Customizing the RMX Management Pane ........................ 3-12
Starting a Conference ........................................................................... 3-14
Starting a Conference from the Conferences Pane .................. 3-15
General Tab ........................................................................... 3-16
Participants Tab ................................................................... 3-21
Information Tab .................................................................... 3-25
Starting a Reservation .................................................................. 3-27
Starting an Ongoing Conference From a Template ................. 3-29
Starting a Video Meeting from a Microsoft Outlook Polycom
Meeting Invitation ........................................................................ 3-31
Connecting to a Conference ................................................................ 3-32
Direct Dial-in ................................................................................. 3-32
H.323 Participants ................................................................. 3-33
SIP Participants ..................................................................... 3-33
ISDN/PSTN Participants .................................................... 3-33
Connecting to a Polycom Conference from an Outlook
Meeting Invitation ................................................................ 3-34
Entry Queue Access ..................................................................... 3-35
H.323 Participants ................................................................. 3-35
SIP Participants ..................................................................... 3-36
ISDN and PSTN Participants .............................................. 3-36
Dial-out Participants .................................................................... 3-37
Automatic Dial Out .............................................................. 3-37
iii
Table of Contents
Gathering Phase ............................................................................ 3-37
Gathering Phase Guidelines ............................................... 3-39
Text Indication in the Video Layout .................................................. 3-41
Endpoint Names ................................................................... 3-41
Text Indication ...................................................................... 3-44
Transparent Endpoint Names ............................................ 3-45
Permanent Display of Endpoint Names ........................... 3-45
Closed Caption ..................................................................... 3-45
Message Overlay .................................................................. 3-46
Monitoring Ongoing Conferences ..................................................... 3-47
General Monitoring ...................................................................... 3-47
Multi Selection ...................................................................... 3-48
Using the Chairperson Password for Filtering ................ 3-49
Conference Level Monitoring ..................................................... 3-49
Roll Call/Audible Tones During an Ongoing
Conference ............................................................................. 3-52
Audio Only Message ............................................................ 3-53
Secured Conference Monitoring ........................................ 3-53
Monitoring Ongoing Gateway Sessions ........................... 3-54
Participant Level Monitoring ...................................................... 3-54
Participant Connection Monitoring ................................... 3-54
Video Preview ....................................................................... 3-58
Operations Performed During On Going Conferences .................. 3-60
Conference Level operations ...................................................... 3-60
Changing the Duration of a Conference ........................... 3-60
Adding Participants from the Address Book ................... 3-61
Moving Participants ............................................................. 3-62
Saving an Ongoing Conference as a Template ................ 3-64
Copy and Paste Conference ................................................ 3-64
Copy Conference .................................................................. 3-64
Paste Conference ................................................................... 3-65
Paste Conference As ............................................................. 3-66
Changing the Video Layout of a Conference ................... 3-67
Video Forcing ........................................................................ 3-69
Enabling and Disabling Video Clarity™ .......................... 3-71
Participant Level Operations ...................................................... 3-72
Copy Cut and Paste Participant ......................................... 3-75
Copy Participant ................................................................... 3-75
iv
Polycom RMX 1500/2000/4000 Getting Started Guide
Cut Participant ...................................................................... 3-76
Paste Participant ................................................................... 3-77
Paste Participant As ............................................................. 3-78
Personal Layout Control with the RMX Web Client ....... 3-79
Personal Layout Selection with Click&View .................... 3-81
Conference Control Using DTMF Codes .................................. 3-83
Requesting Help ................................................................... 3-85
Personal Conference Manager (PCM) ............................................... 3-86
Guidelines ...................................................................................... 3-86
PCM Interface ............................................................................... 3-88
Initiating PCM ....................................................................... 3-88
Remote Control Device Keys ...................................................... 3-90
Menu Navigation - Arrow and Zoom Keys ..................... 3-90
PCM Main Menu - Level 1 .......................................................... 3-93
Click&View ........................................................................... 3-93
Invite Participant .................................................................. 3-93
Participants Mute/Status .................................................... 3-95
Camera Control ..................................................................... 3-98
Video Force ............................................................................ 3-99
Recording ............................................................................. 3-100
PCM Main Menu - Level 2 ........................................................ 3-102
Drop Participant ................................................................. 3-102
Terminate Conference ........................................................ 3-103
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
v
Table of Contents
vi
System Overview
This Getting Started Guide provides information on the installation and
basic operation of your RMX system.
Chairpersons and Operators (users who start and manage conferences for
other users) please read:
• Chapter 1 – System Overview
• Chapter 3 – Basic Operation
System Administrators please read:
• Chapter 1 – System Overview
• Chapter 2 – First Time Installation and Configuration
• Chapter 3 – Basic Operation
For more information on configuring and managing the system, refer to
the RMX 1500/2000/4000 Administrator’s Guide included with the system.
Unless specified differently, all screen captures, Diagrams and Figures
included in this guide apply to RMX 1500, RMX 2000 and RMX 4000.
1
RMX 1500/2000/4000
The Polycom RMX 1500/2000/4000 Multipoint Control Unit (MCU) is a
high performance, scalable, IP-network (H.323 and SIP) and ISDN/
PSTN solution that provides the user with feature-rich and easy-to-use
multipoint voice and video conferencing.
The RMX MCU meets International Telecommunication Union Telecommunication Standardization Sector, (ITU-T, formerly CCITT)
standards for multipoint multimedia bridging devices, and meets ETSI
standards for telecommunication products.
1-1
Chapter 1-System Overview
PSTN Phones
RMX Web Client
PCIP Phone
Endpoints
E1/T1 PRI Lines
RMX 1500/2000/4000
ISDN Endpoints
LAN
The RMX unit has, in addition, been designed in compliance with IETF
(Internet Engineering Task Force) – a large open international community
of network designers, operators, vendors, and researchers concerned with
the evolution of the Internet architecture and the smooth operation of the
Internet.
Figure 1-1 Multipoint Video Conferencing using a Polycom RMX 1500/2000/4000
1-2
Polycom RMX 1500/2000/4000 Getting Started Guide
R
The Polycom RMX 1500/2000/4000 unit can be controlled via the LAN,
by the RMX Web Client application, using Internet Explorer installed on
the user’s workstation or the RMX Manager application. The RMX
Manager can control several RMX units (RMX 1500, RMX 2000 and
RMX 4000). For more information about the RMX Manager, see "RMX
Manager Application” on page 17-1.
In the RMX 1500/2000, RMX management and IP conferencing are
performed via a single LAN port. The networks can be separated in
Enhanced Security Environments such as the DoD environment.
In the RMX 4000, RMX management and IP conferencing are performed
via two different LAN ports. The networks can be separated in the
Enhanced Security Environment.
The RMX 1500 supports one ISDN card with 4 E1/T1 PRI lines.
On the RMX 2000/4000 a maximum of two RTM ISDN cards are
supported, each providing connection for up to either 7 E1 or 9 T1 PRI
lines.
On RMX 1500/2000/4000, E1 and T1 connections cannot be used
simultaneously.
1-3
Chapter 1-System Overview
RMX Main Features
Conferencing Modes
Dynamic Continuous Presence
The dynamic Continuous Presence (CP) capability of the RMX system
enables viewing flexibility by offering multiple viewing options and
window layouts for video conferencing. By default every conference,
Entry Queue and Meeting Room has the ability to declare the maximum
CP resolution as defined for the system. This includes conferences
launched by the RMX Web Client and conferences started via the API.
CP mode conferencing is defined by:
• Conference profile settings:
— Conference Line Rate.
— Video Quality selection – Motion or Sharpness.
• Endpoint Capabilities – Participants can connect at differing line rates
using endpoints with differing capabilities.
Video Layouts in CP
Thirty-five layouts are available to accommodate different numbers of
participants and conference settings. The VUI annex to the H.264 protocol
for endpoints that transmit wide video format instead of 4CIF resolution
is also supported.
1-4
Table 1-1 Continuous Presence – Video Layouts
Polycom RMX 1500/2000/4000 Getting Started Guide
Table 1-1 Continuous Presence – Video Layouts (Continued)
Telepresence Mode
TPX (Telepresence) and RPX (Realpresence) room systems are configured
with high definition cameras and displays that are set up to ensure that all
participants share a sense of being in the same room.
The RMX enables Telepresence Rooms to connect to conferences where
point-to-point connections cannot be used.
1-5
Chapter 1-System Overview
Additional video layouts have been created to give Telepresence operators
more video layout options when configuring TPX room systems. These
additional video layout options are available for selection when
Telepresence is selected in the conference profile.
Multiple Switching Modes
If the number of participants is higher than the number of video windows
in the selected layout, switching between video participants can be
performed in one of these modes:
• Voice activation
• RMX user forces participants to selected video window
• Lecture Mode - The lecturer is viewed in full screen by all conference
participants, while the audience is “time-switched” in the speaker’s
view
• Presentation Mode - When the speaker’s presentation extends beyond
a predefined time, he/she becomes the current lecturer and the
conference switches to Lecture Mode
Video Switching
In Video Switching (VSW) mode all participants see the same video
picture (full screen). Only one CIF video resource is used for each
connection.
VSW mode conferencing is defined by:
• Conference Line Rate setting in the conference profile
— All endpoints must connect to the conference at the same Line
Rate. Line rates range from 192kbps to 6Mb (8Mb with MPMx).
The RMX will always connect participants at the highest possible
video quality the is supported by the conference Line Rate.
• Endpoint capabilities
— Compliant endpoints can connect to conferences at resolutions of
up to 1920 x 1080 pixels (1080p).
The video quality for the conference is determined by the Highest Common
Mechanism and is based on the endpoint with the lowest capabilities that
is connected to the conference. The Highest Common Mechanism enables
the system to dynamically select the best video quality as endpoints
connect to and disconnect from the conference.
1-6
Operator Conference
In Continuous Presence mode, a special conference that enables the RMX
user, acting as an operator, to assist participants without disturbing
ongoing conferences and without being heard by other conference
participants. The operator can move a participant from an Entry Queue or
ongoing conference to a private, one-on-one conversation in the Operator
conference.
Video Resolutions
Resolution Configuration for CP
The Resolution Configuration dialog box enables the RMX administrator to
modify the video resolution decision matrix, effectively creating his/her
own decision matrix. The minimum threshold line rates at which
endpoints are connected at the various video resolutions can be optimized
by adjusting the resolution sliders.
For more information see the RMX 1500/2000/4000 Administrator’s Guide
"Resolution Configuration” on page 2-12.
Polycom RMX 1500/2000/4000 Getting Started Guide
Video Switching
In Video Switching (VSW) mode all participants see the same video
picture (full screen). Only one CIF video resource is used for each
connection.
VSW mode conferencing is defined by:
• Conference Profile settings:
— Line Rate – From 192kbps to 6Mb (8Mb with MPMx). All
participants must connect at the same line rate.
— Resolution – HD720 or HD1080.
• Endpoint capabilities:
— Participants connecting to VSW conferences must have HD or SD
capable endpoints. If not, they are connected as Secondary (Audio
Only participants).
• HD_THRESHOLD_BITRATE system flag – determines the minimum
line rate at which at which an HD channel will be opened.
1-7
Chapter 1-System Overview
H.239 / People+Content
The H.239 protocol allows compliant endpoints to share content. By
default, all Conferences, Entry Queues, and Meeting Rooms launched on the
RMX have H.239 capability. This protocol is also supported in MIH
Cascading conferences.
Conferences can include a mix of endpoints that support H.239 or
People+Content.
People+Content is Polycom’s proprietary equivalent of H.239.
Video Clarity™
The Video Clarity feature applies video enhancing algorithms to incoming
video streams of resolutions up to and including SD. Clearer images with
sharper edges and higher contrast are sent back to all endpoints at the
highest possible resolution supported by each endpoint.
All layouts, including 1x1, are supported.
Video Clarity can only be enabled for Continuous Presence conferences in
MPM+ and /MPMx Modes.
IVR-Enabled Conferencing
Interactive Voice Response (IVR) is a software module that automates the
connection process and lets participants perform various operations
during ongoing conferences. The participants use their endpoints’
keypads and remote control to interact with the conference’s menu-driven
scripts using DTMF codes.
Operations that can be performed by participants or chairpersons during
a conference include:
• Manually terminate the conference.
• Mute or unmute the participant’s audio channel.
• Adjust the participant’s broadcasting and listening audio volume.
•Play the Help menu.
• Mute or unmute undefined dial-in participants upon their connection
to the conference.
• Request a Roll Call and stop the Roll Call names review
1-8
PCM
Polycom RMX 1500/2000/4000 Getting Started Guide
• Secure and unsecure a conference.
• Request individual and conference assistance.
The Personal Conference Manager (PCM) interface enables the conference
chairperson to control various conference features using his/her
endpoint’s remote control device.
The following conference operations can be performed:
•Initiate Polycom’s Click&View™ application to change the local
screen layout.
• Invite a participant to connect to the conference.
• View and control the audio and video of each connected endpoint.
• Camera Control - control the camera of a remote endpoint using
(FECC).
• Control the camera of a connected endpoint.
• Video Force a specific participant to a specific window of the video
layout.
• Initiate and control recording of the conference.
• Disconnect a participant.
• Terminate the conference.
Entry Queue
An Entry Queue is a special routing lobby for video and audio
participants. After dialing the Entry Queue ID or dial-in number (ISDN/
PSTN), voice prompts from an IVR service are used to connect the
participants to the appropriate conference.
This service can also be used (if required) to verify the participant’s right
to start an Ad Hoc conference or to join an ongoing conference.
1-9
Chapter 1-System Overview
Conferencing Capabilities and Options
On Demand Conferencing
The following options are available to set up conferences:
• New Conference – set up once, use once.
The conference is deleted from the MCU after it ends.
• Meeting Rooms – set up once, use many times.
Meeting Rooms are saved in memory (using no resources) and can be
activated as many times as needed.
• Ad Hoc Entry Queue – no setup, a new conference can be created when
a user dials in and enters a conference ID that is not being used by an
existing conference or Meeting Room.
• Gateway calls – from IP endpoints to other participants, using the
direct dialing method, with up to 10 destination numbers contained
in a single dial string.
Permanent Conference
A Permanent Conference is an ongoing conference with no predetermined
End Time, continuing until it is terminated by an administrator, operator
or chairperson.
1-10
Scheduled Conferencing / Reservations
Reservations provide calendar-based scheduling of single or recurring
conferences. These conferences can be launched immediately or become
ongoing, at a specified time on a specified date.
Polycom Conferencing for Microsoft Outlook®
Polycom Conferencing for Microsoft Outlook is implemented by installing the
Polycom Conferencing Add-in for Microsoft Outlook on Microsoft Outlook
e-mail clients. It enables meetings to be scheduled with video endpoints
from within Outlook. The add-in also adds a Polycom Conference button in
the Meeting tab of the Microsoft Outlook e-mail client ribbon.
Connection Methods
IPv4, IPv6, ISDN and PSTN communication protocols are supported for
connection to the conference.
• Dial-out: automatically, to pre-defined participants (line rate
detection is automatic)
Polycom RMX 1500/2000/4000 Getting Started Guide
• Dial-in:
— for participants defined in advance (IP participants only)
— for undefined participants directly to a conference (IP and
ISDN/PSTN)
— for undefined participants via a single dial Entry Queue (IP and
ISDN/PSTN)
Cascading Conferences
• Simple Cascading of 2 MCUs and Star Topology.
• Multi Hierarchy Cascading (MIH).
Gateway
Using a special Gateway Profile, the RMX can be used as a gateway that
provides connectivity across different physical networks such as H.323,
SIP, ISDN and PSTN. The Gateway also provides connectivity between
the ISDN/PSTN endpoints and the DMA.
Security
• Media Encryption, available at conference and participant levels,
based on AES 128 Media Encryption and DH 1024 Key Exchange
standards.
• Secured Communication Mode (SSL/TLS).
• Secured conferences via DTMF codes and limited monitoring of
secured conferences.
•Auditor to analyze configuration changes and unusual or malicious
activities in the RMX system.
• Network security can be enhanced by separation of the Signaling and
Management Networks.
• RMX Users can be disabled by the administrator, or automatically
when inactive. Disabled Users can be enabled by the administrator.
• Enhanced Security Environment can be implemented.
In such an environment, the following attributes are implemented:
— Password management:
• Strong Passwords and password re-use / history rules,
• password aging rules, password change frequency and
forcing password change
• Conference and Chairman Passwords
1-11
Chapter 1-System Overview
• Locking out Users
• Displaying the User Login record
— Controlling the User Sessions includes:
• Limiting the maximum number of concurrent user sessions
• Connection Timeout
• User session timeout
• Limiting the maximum number of users that can connect to
the system
Conference Management and Monitoring Features
The Polycom RMX 1500/2000/4000 Web Client provides capabilities for
management and monitoring of participants and conferences, including
the following:
• Lecture Mode or Presentation Mode in Continuous Presence
conferences.
• Far End Camera Control (FECC/LSD) in video conferences.
• Automatic termination of idle (no participants) conferences.
• Automatic extension of conference Duration.
• Control of listening and broadcasting audio volume for individual
participants.
• Auto Gain Control (AGC) noise and audio volume regulation for
individual participants.
• Conference control via DTMF codes from participant’s endpoint or
telephone.
• Entry, exit and end-of-conference indications.
•Media Encryption.
• Active display of all conferences and participants with option to limit
display in secured conferences.
• Real-time monitoring of each participant’s connection status and
properties.
• Multiple drag & drop of participants.
• Easily accessed Call Detail Records (CDR) for administrator.
• Active display of all system resources.
• Closed Caption provides real-time text transcriptions or language
translations of the video conference.
1-12
• Message Overlay allows messages to be sent to all participants in an
ongoing conference.
• PCM enables the conference chairperson to control various
conference features using his/her endpoint’s remote control device.
• Video Preview allows RMX users to preview video sent from the
participants to the conference and from the conference to the
participants.
• Auto Redial when Endpoint Drops instructs the RMX to automatically
redial IP and SIP participants that have been abnormally
disconnected from the conference.
• Operator Assistance & Participant Move for conferences in CP mode.
Card Configuration Modes
Three Card Configuration Modes are supported:
• MPM Mode – Supported with MPM cards on the current, and all
previous RMX versions. Applicable to RMX 2000 only.
• MPM+ Mode – Supported from Version 4.0, with MPM+ cards
installed in the RMX 2000 and RMX 4000. It offers:
— Two Video/Voice Resource Capacity resource allocation modes for
increased control over system resource allocation.
— Enhanced Resource Report for more accurate system
management.
— Additional video resolutions and video quality.
• MPMx Mode – Supported from Version 7.0, with MPMx cards
installed in the RMX 1500 and RMX 4000. Over and above MPM+ it
offers:
— Increased resource capacity.
— Additional symmetric HD resolutions.
— H.264 High Profile.
— Additional line rates.
Polycom RMX 1500/2000/4000 Getting Started Guide
1-13
Chapter 1-System Overview
Workstation Requirements
The RMX Web Client and RMX Manager applications can be installed in an
environment that meets the following requirements:
• Minimum Hardware – Intel® Pentium® III, 1 GHz or higher,
1024 MB RAM, 500 MB free disk space.
• Workstation Operating System – Microsoft® Windows® XP, Vista®,
Windows® 7.
• Network Card – 10/100 Mbps.
• Web Browser - Microsoft® Internet Explorer® Version 6 or higher.
.Net Framework 2.0 is required and installed automatically.
If ActiveX installation is blocked please see the RMX 1500/2000/4000
Administrator’s Guide, "ActiveX Bypass” on page 18-120.
When installing the RMX Web Client, Windows Explorer >Internet Options>
Security Settings must be set to Medium or less.
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Windows 7™ Security Settings
If Windows7 is installed on the workstation, Protected Mode must be
disabled before downloading the Version 7.0 software to the workstation.
To disable Protected Mode:
1 In the Internet Options dialog box, click the Security tab.
The Security tab is displayed.
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Chapter 1-System Overview
2 Clear the Enable Protected Mode check box for each of the following
tabs:
— Internet
— Local intranet
— Trusted sites
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3 After successful connection to RMX, the Enable Protected Mode check
boxes can be selected to enable Protected Mode for the following tabs:
— Internet
— Local intranet
Internet Explorer 8 Configuration
When using Internet Explorer 8 to run the RMX Web Client or RMX
Manager applications, it is important to configure the browser according
to the following procedure.
To configure Internet Explorer 8:
1 Close all browsers running on the workstation.
2 Use the Windows Task Manager to verify that no iexplore.exe processes
are running on the workstation. If any processes are found, use the
End Task button to end them.
3 Open Internet Explorer but do not connect to the RMX.
4 In the Internet Explorer menu bar select Tools >> Internet Options.
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Chapter 1-System Overview
The Internet Options dialog box is displayed with General tab open.
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5 In the Browsing history section, click the Delete button.
Polycom RMX 1500/2000/4000 Getting Started Guide
The Delete Browsing History dialog box is displayed.
6 Select the Temporary Internet files and Cookies check boxes.
7 Click the Delete button.
8 The Delete Browsing History dialog box closes and the files are deleted.
9 In the Internet Options dialog box, click the Settings button.
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Chapter 1-System Overview
The Temporary Internet Files and History Settings dialog box is
displayed.
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10 Click the View objects button.
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