Polycom DOC2558C User Manual

Polycom

RMX® 2000

Hardware Guide

Version

7.0.2

| November 2010 | DOC2558C

Trademark Information

Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United States and various other countries.

All other trademarks are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

Regulatory Notices

United States Federal Communication

Commission (FCC)

Part 15: Class A Statement. This equipment has

been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Test limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manuals, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his or her own expense.

Part 68: Network Registration Number. This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules. This equipment is identified by the FCC registration number.

If requested, the FCC registration Number and REN must be provided to the telephone company.

Any repairs to this equipment must be carried out by Polycom Inc. or our designated agent. This stipulation is required by the FCC and applies during and after the warranty period.

United States Safety Construction Details:

• All connections are indoor only.

• Unit is intended for RESTRICTED ACCESS

LOCATION.

• Unit is to be installed in accordance with the

National Electrical Code.

• The branch circuit overcurrent protection shall

be rated 20 A for the AC system.

• This equipment has a maximum operating

ambient of 40°C, the ambient temperature in the rack shall not exceed this temperature.

To eliminate the risk of battery explosion, the battery should not be replaced by an incorrect type. Dispose of used batteries according to their instructions.

CE Mark R&TTE Directive

Polycom Inc., declares that the Polycom RMX™ 2000 is in conformity with the following relevant harmonized standards:

EN 60950-1:2001 EN 55022: 1998+A1:2000+A2:2003 class A EN 300 386 V1.3.3: 2005 Following the provisions of the Council Directive

1999/CE on radio and telecommunication terminal equipment and the recognition of its conformity.

Canadian Department of Communications

This Class [A] digital apparatus complies with Canadian ICES-003.

Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunication network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user's satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment malfunctions, may give the telecommunications company causes to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

Regulatory Notices

Compliant with European Battery Directive 2006/66/EC

To comply with the European Battery Directive 2006/66/EC, dispose of weak and worn out batteries in accordance with local and national regulations.

Chinese Communication Certificate

Singapore Certificate

Complies with IDA standards DA101619

Russian Communication Certificate

The Polycom RMX™ 2000 complies with the Russian Ministry of Communication requirements stated in certificate OC/1-MM-15.

Taiwan

Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Main Features .......................................................................................... 1-1

RMX 2000 Specifications ....................................................................... 1-2

RMX 2000 System Capacities ................................................................ 1-3

Conferencing Capacities ................................................................ 1-3

Resource Capacities ........................................................................ 1-5

Site Requirements ................................................................................... 1-7

Safety Requirements ...................................................................... 1-7

Rack Mount Safety Precautions .................................................... 1-7

Installation Precautions ................................................................. 1-8

RMX 2000 Components ......................................................................... 1-9

RMX 2000 Front Panel ................................................................... 1-9

RMX 2000 Rear Panel ................................................................... 1-12

RTM IP ........................................................................................... 1-12

RTM ISDN ..................................................................................... 1-14

ISDN/PSTN Clock Source .................................................. 1-15

Cables Connected to the RTM IP & ISDN Cards ..................... 1-15

MPM/MPM+ and MPMx Media Cards ........................................... 1-16

MPM+ Resource Capacities per Card Type Assembly ........... 1-17

MPMx Resource Capacities per Card Assembly ..................... 1-18

MPMx, MPM+ and MPM Modes ............................................... 1-18

Operating Mode Selection During Startup / Restart ...... 1-19

System Information Changes .............................................. 1-19

RMX 2000 LEDs .................................................................................... 1-22

RMX 2000 Front Panel LEDs ....................................................... 1-22

RMX 2000 Rear Panel LEDs ........................................................ 1-25

RTM IP ................................................................................... 1-25

RTM ISDN ............................................................................. 1-27

RMX Chassis Types .............................................................................. 1-28

Component Replacement .................................................................... 1-29

Types of Ejector Levers on RMX Components ........................ 1-30

Using the All Metal Ejector Lever ...................................... 1-30

Using the Modified PMC Compatible Ejector Lever ...... 1-30

Polycom RMX 2000 Hardware Guide

Table of Contents

Replacing the CNTL Module ...................................................... 1-31

Replacing the Power Supply Module ........................................ 1-33

Replacing the Fan Drawer ........................................................... 1-34

Replacing a Faulty MPM/MPM+/MPMx Card ...................... 1-35

Removing the MPM/MPM+/MPMx Card from the

MCU ....................................................................................... 1-35

Installing the Replacement MPM/MPM+/MPMx Card 1-36

Installing a New MPM/MPM+/MPMx Card in a Powered

On RMX 2000 ................................................................................ 1-36

Replacing a RTM ISDN Card ...................................................... 1-37

Replacing the RTM IP Card ........................................................ 1-39

Hardware Description

This Hardware Guide provides information on the RMX 2000 and its components. This system utilizes a modular “universal slot” platform, whose components are designed for high performance, capacity and reliance.

Main Features

The Polycom RMX 2000 offers the following features:

•Linux® based

• Chassis based on the ATCA standard

• Support for standard network interfaces (IP, ISDN and LAN) and large number of ports.

• H.323, SIP video, PSTN and ISDN

• New hardware technologies

• Telco grade high availability, redundancy, on-line upgrading and dynamic resource allocation

• Easy integration of conference elements into external network management

• Enhanced Continuous Presence (multi-image video)

• IVR (Interactive Voice Response) module

Chapter 1- Hardware Description

RMX 2000 Specifications

Table 1-1 Polycom RMX 2000 Specifications

Physical

Height 3U (13.25 cm.) Width 19” (48.26 cm.) Depth 15.74” (40 cm.) Weight Up to 16.5 Kg.

Media Protocols

Audio G.711, G. 719, G.722, G.722.1, G.729A, G.723.1,

Video H.261, H.263, H.264.

Network Interfaces

IP, ISDN, PSTN and LAN H.323, SIP, PSTN, LAN and ISDN.

Siren14, Siren 22.

1-2

Power Supply

AC Input/ Range, BTU Voltage range: 100-240 VAC, 4-8 AMP, 50/60 Hz.

Maximum BTU output: 3070 per hour.

Power Consumption

AC Maximum Power consumption

Environment

Operating temperature 0°– 40°C (22°– 104°F). Storage temperature -30°– 70°C (40°– 158°F). Relative humidity 15% - 90% no condensing. Operating altitude Up to 3,000 m (10,000 ft.). Operating ESD 4 kV.

900 Watts.

Polycom RMX 2000 Hardware Guide

RMX 2000 System Capacities

Conferencing Capacities

The following table summarizes the different conferencing capacities.

Table 1-2 System Functions and Capacities RMX 2000

System Functions MPM Mode MPM+ Mode MPMx Mode

Maximum number of Video participants in a conference

Maximum number of PSTN participants in a conference

Maximum number of VOIP participants in a conference

Maximum number of Audio calls per second

Maximum number of Video calls per second

Maximum number of conferences 200 400 400 Maximum number of Meeting

Rooms Maximum number of Entry

Queues Maximum number of Profiles 40 40 40 Maximum number of Conference

Templates Maximum number of SIP Factories 40 40 40

80 160 180

400 400 400

400 800 720

5 5 5

2 2 2

1000 1000 1000

40 40 40

100 100 100

Maximum number of IP Services 11 1 Maximum number of ISDN

Services Maximum number of IVR Services 40 40 40

22 2

1-3

Chapter 1- Hardware Description

Table 1-2 System Functions and Capacities RMX 2000

System Functions MPM Mode MPM+ Mode MPMx Mode

Maximum number of Recording

20 (default) 20 (default) 20 (default)

Links Maximum number of IVR Video

150 150 150

Slides Maximum number of Log Files

4000 4000 4000

(1Mb max.) Maximum number of CDR Files 2000 2000 4000 Maximum number of Fault Files 1000 1000 1000 Number of Participant alerts Unlimited Unlimited Unlimited Maximum number of concurrent

20 20 20

RMX Web Client connections to the MCU

Maximum number Address Book

4000 4000 4000

entries Maximum number of Users 100 100 100 Maximum number of Gateway

40 40 40

Profiles Maximum number of Reservations

2000 2000 2000

(internal Scheduler)

1-4

Polycom RMX 2000 Hardware Guide

Resource Capacities

The following table summarizes the resource capacities for a fully loaded system per card type per resolution in CP conferencing mode

Table 1-3 System Resource Capacities per Resolution per Card Type in CP

Audio/Video and Resolution

PSTN 400 400 400 VOIP 400 800 720 CIF H.263 80 160 120 CIF H.264 80 160 180 CIF 60 H.264 N/A 60 120 SD30 H.264 20 60 120 4CIF H.263 20 60 60 4CIF 60 /SD 60 N/A 40 60 720p30 20 40 60 1080p30fps

1080p30fps Symmetric N/A N/A ISDN 7 E1 or 9 T1

Asymmetric N/A

Resources with MPM

Resources with MPM+

(per RTM ISDN card)

Resources with MPMx

1-5

Chapter 1- Hardware Description

The following table summarizes the resource capacities for a fully loaded system per card type per line rate in VSW conferencing mode

Table 1-4 System Resource Capacities per Line Rate per Card Type in VSW

Audio/Video and Resolution

VSW 2Mb 80 160 160 VSW 4Mb 40 80 80 VSW 6Mb N/A 40 40 ISDN 7 E1 or 9 T1

Resources with MPM

Resources with MPM+

(per RTM ISDN card)

Resources with MPMx

1-6

Polycom RMX 2000 Hardware Guide

Site Requirements

This section describes the requirements your site must meet for safe installation and operation of the system.

Safety Requirements

For your protection, please read these safety instructions completely before operating the equipment.

• Look carefully for potential hazards in your work area: moist floors, ungrounded power cables, frayed power cords, missing safety grounds and so forth.

• Locate the main circuit breaker within the room.

• Locate the emergency power OFF switch within the room.

• Never assume that power is disconnected from a circuit.

• Use only the power cord supplied with the system.

• The power cord should only be connected to a power outlet that has a protective ground contact.

• Ensure that the power cord is easily accessible from the back of the system at all times.

• Place the equipment in a well-ventilated area where the vents are free from obstruction.

• Do not place heavy objects directly on top of the RMX 2000 unit.

• Do not use liquids around your equipment.

Rack Mount Safety Precautions

The following precautions should be followed with regards to rack mount safety:

• Keep the area around the RMX 2000 clean and free of clutter.

• Decide on a suitable location for the equipment rack that will hold the RMX 2000 unit. It should be situated in a clean, dust-free area that is well ventilated. Avoid areas where heat, electrical noise and electromagnetic fields are generated. You will also need it placed near a grounded power outlet.

• Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor with the full weight of the rack resting on them.

1-7

Chapter 1- Hardware Description

• In a single rack installation, stabilizers should be attached to the rack.

• In multiple rack installations, the racks should be coupled together.

• Always make sure the rack is stable before extending a component from the rack.

• You should extend only one component at a time - extending two or more simultaneously may cause the rack to become unstable.

• Before you install the rails, determine the placement of each component in the rack.

• Install the heaviest components on the bottom of the rack first, and then work up.

• Allow the power supply units to cool before touching them.

• Always keep the rack’s trays and card’s slots closed when not servicing, to maintain proper cooling.

Installation Precautions

When handling electronic components, standard anti-static precautions must be observed:

• Wear a grounding strap

• Handle cards by their edges only and do no t touch their components or

connector pins

• Keep components in anti-static bags, when not installed in the RMX2000

1-8

The following precautions should be followed with regards to installation of the RMX 2000:

• Use a regulating uninterruptable power supply (UPS) to protect the RMX 2000 from power surges and voltage spikes, to keep your MCU operating in case of a power failure.

• Place the RMX 2000 on a hard, flat surface such as a desktop or mount it on 19” rack.

• The airflow of the RMX 2000 is from right to left. Be sure that the areas in the left and right side of the system are clear for proper ventilation.

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