Polycom® RMX® 2000
System
Hardware Guide
Version
7.0
| August 2010 | DOC2558A
Trademark Information
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products are trademarks and/or service marks of Polycom, Inc., and are registered and/or
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Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending
patent applications held by Polycom, Inc.
© 2010 Polycom, Inc. All rights reserved.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
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copyright laws and international treaty provision. Therefore, you must treat the software like any
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Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc.,
is not responsible for printing or clerical errors. Information in this document is subject to change
without notice.
Regulatory Notices
United States Federal Communication
Commission (FCC)
Part 15: Class A Statement. This equipment has
been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC
Rules. Test limits are designed to provide reasonable
protection against harmful interference when the
equipment is operated in a commercial environment.
This equipment generates, uses and can radiate
radio-frequency energy and, if not installed and used
in accordance with the instruction manuals, may
cause harmful interference to radio communications.
Operation of this equipment in a residential area is
likely to cause harmful interference, in which case the
user will be required to correct the interference at his
or her own expense.
Part 68: Network Registration Number. This
equipment is registered with the FCC in accordance
with Part 68 of the FCC Rules. This equipment is
identified by the FCC registration number.
If requested, the FCC registration Number and REN
must be provided to the telephone company.
Any repairs to this equipment must be carried out by
Polycom Inc. or our designated agent. This
stipulation is required by the FCC and applies during
and after the warranty period.
United States Safety Construction Details:
• All connections are indoor only.
• Unit is intended for RESTRICTED ACCESS
LOCATION.
• Unit is to be installed in accordance with the
National Electrical Code.
• The branch circuit overcurrent protection shall
be rated 20 A for the AC system.
• This equipment has a maximum operating
ambient of 40°C, the ambient temperature in
the rack shall not exceed this temperature.
To eliminate the risk of battery explosion, the battery
should not be replaced by an incorrect type.
Dispose of used batteries according to their
instructions.
CE Mark R&TTE Directive
Polycom Inc., declares that the Polycom RMX™
2000 is in conformity with the following relevant
harmonized standards:
EN 60950-1:2001
EN 55022: 1998+A1:2000+A2:2003 class A
EN 300 386 V1.3.3: 2005
Following the provisions of the Council Directive
1999/CE on radio and telecommunication terminal
equipment and the recognition of its conformity.
Canadian Department of Communications
This Class [A] digital apparatus complies with
Canadian ICES-003.
Notice: The Industry Canada label identifies certified
equipment. This certification means that the
equipment meets telecommunication network
protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment
Technical Requirements document(s). The
Department does not guarantee the equipment will
operate to the user's satisfaction.
Before installing this equipment, users should ensure
that it is permissible to be connected to the facilities
of the local telecommunications company. The
equipment must also be installed using an acceptable
method of connection. The customer should be
aware that compliance with the above conditions may
not prevent degradation of service in some situations.
Repairs to certified equipment malfunctions, may give
the telecommunications company causes to request
the user to disconnect the equipment.
Users should ensure for their own protection that the
electrical ground connections of the power utility,
telephone lines and internal metallic water pipe
system, if present, are connected together. This
precaution may be particularly important in rural
areas.
Caution: Users should not attempt to make such
connections themselves, but should contact the
appropriate electric inspection authority, or
electrician, as appropriate.
Regulatory Notices
Compliant with European Battery Directive 2006/66/EC
To comply with the European Battery Directive 2006/66/EC, dispose of weak and worn out batteries in
accordance with local and national regulations.
Chinese Communication Certificate
Singapore Certificate
Complies with IDA standards DA101619
Russian Communication Certificate
The Polycom RMX™ 2000 complies with the Russian Ministry of Communication requirements stated in
certificate OC/1-MM-15.
Taiwan
Table of Contents
Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Main Features .......................................................................................... 1-1
RMX 2000 Specifications ....................................................................... 1-2
RMX 2000 System Capacities ................................................................ 1-3
Resource Capacities ........................................................................ 1-5
Site Requirements ................................................................................... 1-6
Safety Requirements ...................................................................... 1-6
Rack Mount Safety Precautions .................................................... 1-6
Installation Precautions ................................................................. 1-7
RMX 2000 Components ......................................................................... 1-8
RMX 2000 Front Panel ................................................................... 1-8
RMX 2000 Rear Panel ................................................................... 1-11
RTM IP ........................................................................................... 1-11
RTM ISDN ..................................................................................... 1-13
ISDN/PSTN Clock Source .................................................. 1-14
Cables Connected to the RTM IP & ISDN Cards ..................... 1-15
RMX 2000 LEDs .................................................................................... 1-16
RMX 2000 Front Panel LEDs ....................................................... 1-16
RMX 2000 Rear Panel LEDs ........................................................ 1-19
RTM IP ................................................................................... 1-19
RTM ISDN ............................................................................. 1-21
MPM/MPM+ and MPMx Configuration Modes ............................ 1-22
MPM+ Resource Capacities per Card Type ............................. 1-23
MPMx Resource Capacities per Card Type .............................. 1-24
MPMx, MPM+ and MPM Modes ....................................... 1-24
Operating Mode Selection During Startup / Restart ...... 1-25
System Information Changes .............................................. 1-25
RMX Chassis Types .............................................................................. 1-28
Component Replacement .................................................................... 1-29
Types of Ejector Levers on RMX Components ........................ 1-30
Using the All Metal Ejector Lever ...................................... 1-30
Using the Modified PMC Compatible Ejector Lever ...... 1-30
Replacing the CNTL Module ...................................................... 1-31
Polycom RMX 2000 Hardware Guide
i
Table of Contents
Replacing the Power Supply Module ........................................ 1-33
Replacing the Fan Drawer ........................................................... 1-34
Replacing a Faulty MPM/MPM+/MPMx Card ...................... 1-35
Removing the MPM/MPM+/MPMx Card from the MCU ...
................................................................................................. 1-35
Installing the Replacement MPM/MPM+/MPMx Card 1-36
Installing a New MPM/MPM+/MPMx Card in a Powered On
RMX 2000 ....................................................................................... 1-36
Replacing a RTM ISDN Card ...................................................... 1-37
Replacing the RTM IP Card ........................................................ 1-39
ii
Hardware Description
This Hardware Guide provides information on the RMX 2000 and its
components. This system utilizes a modular “universal slot” platform,
whose components are designed for high performance, capacity and
reliance.
Main Features
The Polycom RMX 2000 offers the following features:
•Linux® based
• Chassis based on the ATCA standard
• Support for standard network interfaces (IP, ISDN and LAN) and
large number of ports.
• H.323, SIP video, PSTN and ISDN
• New hardware technologies
• Telco grade high availability, redundancy, on-line upgrading and
dynamic resource allocation
• Easy integration of conference elements into external network
management
• Enhanced Continuous Presence (multi-image video)
• IVR (Interactive Voice Response) module
1
Chapter 1- Hardware Description
RMX 2000 Specifications
Table 1-1 Polycom RMX 2000 Specifications
Physical
Height 3U (13.25 cm.)
Width 19” (48.26 cm.)
Depth 15.74” (40 cm.)
Weight Up to 16.5 Kg.
Media Protocols
Audio G.711, G. 719, G.722, G.722.1, G.729A, G.723.1,
Video H.261, H.263, H.264.
Network Interfaces
IP, ISDN, PSTN and LAN H.323, SIP, PSTN, LAN and ISDN.
Siren14, Siren 22.
1-2
Power Supply
AC Input/ Range, BTU Voltage range: 100-240 VAC, 4-8 AMP, 50/60 Hz.
Maximum BTU output: 3070 per hour.
Power Consumption
AC Maximum Power
consumption
Environment
Operating temperature 0°– 40°C (22°– 104°F).
Storage temperature -30°– 70°C (40°– 158°F).
Relative humidity 15% - 90% no condensing.
Operating altitude Up to 3,000 m (10,000 ft.).
Operating ESD 4 kV.
900 Watts.
Polycom RMX 2000 Hardware Guide
RMX 2000 System Capacities
The following table summarizes the different system capacities.
Table 1-2 System Functions and Capacities RMX 2000
System Functions MPM Mode MPM+ Mode MPMx Mode
Maximum number of Video
participants in a conference
Maximum number of PSTN
participants in a conference
Maximum number of VOIP
participants in a conference
Maximum number of Audio calls
per second
Maximum number of Video calls
per second
Maximum number of conferences 200 400 400
Maximum number of Meeting
Rooms
Maximum number of Entry
Queues
Maximum number of Profiles 40 40 40
Maximum number of Conference
Templates
Maximum number of SIP Factories 40 40 40
80 160 180
400 400 400
400 800 720
5 5 5
2 2 2
1000 1000 1000
40 40 40
100 100 100
Maximum number of IP Services 11 1
Maximum number of ISDN
Services
Maximum number of IVR Services 40 40 40
Maximum number of Recording
Links
22 2
20 (default) 20 (default) 20 (default)
1-3
Chapter 1- Hardware Description
Table 1-2 System Functions and Capacities RMX 2000
System Functions MPM Mode MPM+ Mode MPMx Mode
Maximum number of IVR Video
150 150 150
Slides
Maximum number of Log Files
4000 4000 4000
(1Mb max.)
Maximum number of CDR Files 2000 2000 4000
Maximum number of Fault Files 1000 1000 1000
Number of Participant alerts Unlimited Unlimited Unlimited
Maximum number of concurrent
20 20 20
RMX Web Client connections to
the MCU
Maximum number Address Book
4000 4000 4000
entries
Maximum number of Users 100 100 100
Maximum number of Gateway
40 40 40
Profiles
Maximum number of Reservations
2000 2000 2000
(internal Scheduler)
1-4
Polycom RMX 2000 Hardware Guide
Resource Capacities
Table 1-3 System Resource Capacities According to Video Resolution
Video Resolution
HD Support CP / VSW CP / VSW
PSTN 400 400
VOIP 800 720
CIF 160 180
SD30 60 120
720p 40 60
1080p30fps 20 (Asymmetric) 30 (Symmetric)
720p VSW 2Mb 160 160
1080p VSW 2Mb 160 160
720 VSW 4Mb 80 80
1080p VSW 4Mb 80 80
1080p VSW 6Mb 40 40
ISDN 7 E1 or 9 T1 7 E1 or 9 T1
Resources with
MPM+
Resources with
MPMx
1-5
Chapter 1- Hardware Description
Site Requirements
This section describes the requirements your site must meet for safe
installation and operation of the system.
Safety Requirements
For your protection, please read these safety instructions completely
before operating the equipment.
• Look carefully for potential hazards in your work area: moist floors,
ungrounded power cables, frayed power cords, missing safety
grounds and so forth.
• Locate the main circuit breaker within the room.
• Locate the emergency power OFF switch within the room.
• Never assume that power is disconnected from a circuit.
• Use only the power cord supplied with the system.
• The power cord should only be connected to a power outlet that has a
protective ground contact.
• Ensure that the power cord is easily accessible from the back of the
system at all times.
• Place the equipment in a well-ventilated area where the vents are free
from obstruction.
• Do not place heavy objects directly on top of the RMX 2000 unit.
• Do not use liquids around your equipment.
Rack Mount Safety Precautions
The following precautions should be followed with regards to rack mount
safety:
• Keep the area around the RMX 2000 clean and free of clutter.
• Decide on a suitable location for the equipment rack that will hold the
RMX 2000 unit. It should be situated in a clean, dust-free area that is
well ventilated. Avoid areas where heat, electrical noise and
electromagnetic fields are generated. You will also need it placed
near a grounded power outlet.
• Ensure that the leveling jacks on the bottom of the rack are fully
extended to the floor with the full weight of the rack resting on them.
1-6
Polycom RMX 2000 Hardware Guide
• In a single rack installation, stabilizers should be attached to the rack.
• In multiple rack installations, the racks should be coupled together.
• Always make sure the rack is stable before extending a component
from the rack.
• You should extend only one component at a time - extending two or
more simultaneously may cause the rack to become unstable.
• Before you install the rails, determine the placement of each
component in the rack.
• Install the heaviest components on the bottom of the rack first, and
then work up.
• Allow the power supply units to cool before touching them.
• Always keep the rack’s trays and card’s slots closed when not
servicing, to maintain proper cooling.
Installation Precautions
When handling electronic components, standard anti-static precautions must be
observed:
• Wear a grounding strap
• Handle cards by their edges only and do not touch their components or
connector pins
• Keep components in anti-static bags, when not installed in the RMX2000
The following precautions should be followed with regards to installation
of the RMX 2000:
• Use a regulating uninterruptable power supply (UPS) to protect the
RMX 2000 from power surges and voltage spikes, to keep your MCU
operating in case of a power failure.
• Place the RMX 2000 on a hard, flat surface such as a desktop or mount
it on 19” rack.
• The airflow of the RMX 2000 is from right to left. Be sure that the
areas in the left and right side of the system are clear for proper
ventilation.
1-7
Chapter 1- Hardware Description
RMX 2000
FAN
STATUS
CNTL
CNTL
MPM+80
MPM+80
PWR
STATUS
PWR
FANS
ERRRDY
ACTHDHS
ERR RDY ACT HS
HSERR RDY ACT
MPM/MPM+/MPMx Cards & LEDs Fan Drawer
Power supply Drawer
Control Unit
& LEDs
USB ports - not for
customer use
Optional CPU &
LEDs
Fan &
Power
Status
LEDs
RMX 2000 Components
On the RMX 2000 components are located on both the front and rear of the
MCU as listed in Table 1-4, "Polycom RMX 2000 Component Description".
For more information see the descriptions of the "RMX 2000 Front Panel”
on page 1-8 and "RMX 2000 Rear Panel” on page 1-11.
Please verify the type of chassis used on your RMX 2000. Starting with version
4.0, a new environmentally friendly RMX 2000 chassis is in use. For more
information, contact your next level of support.
RMX 2000 Front Panel
Figure 1-1 shows the front panel of the RMX 2000. The front panel
provides access to the RMX 2000 main CNTL modules, MPM/MPM+/
MPMx modules, Power Supply drawer, Status LEDs, and Fans.
Figure 1-1 RMX 2000 Front Panel
1-8
Polycom RMX 2000 Hardware Guide
Table 1-4 Polycom RMX 2000 Component Description
Component Description
CNTL (CPU)
Module
Power Supply
Drawer
Fan Drawer Three fans are mounted sideways in a drawer. Airflow is
Multi Processor
Module (MPM)
Card
The CNTL module controls and manages the RMX 2000.
The CNTL module has an ComExpress Pentium-M
1.4GHz processor, a 40GB hard disk drive, 1GB Compact
Flash and 1GB of DDR RAM.
The Operating System is Linux.
The Power Supply drawer is located below the MPM/
MPM+ Cards and is connected to the backplane by
means of a power connector. It operates at 100-240 volts
AC 50/60 Hz, and provides +48VDC 700W output with
built-in load sharing capabilities.
from right to left, and out the side of the MCU. The drawer
is connected to the Back-plane by a connector.
The MPM cards perform the various RTP , audio and video
processing functions on the RMX 2000. MPM cards are
based on the ATCA standard, with a card manager (CM)
and up to 26 720MHz TI DSP’s.
Two types are available:
• MPM - F - 26 DSP’s
• MPM - H - 13 DSP’s
1-9
Chapter 1- Hardware Description
Table 1-4 Polycom RMX 2000 Component Description (Continued)
Component Description
Multi Processor
Module+ (MPM+)
Card
Multi Processor
Modulex (MPMx)
Card
The MPM+ cards, perform the various RTP, audio and
video processing functions on the RMX 2000 unit. TI
C6455 processors are at the core of each MPM+ card
which are available in the following assemblies:
• MPM+20 (20 CIF resources)
• MPM+40 (40 CIF resources)
• MPM+80 (80 CIF resources)
Notes:
• The MPM+ card(s) can only work with software
version 4.0 or above. Ensure that software
appropriate to the MCU hardware configuration is
installed in the MCU.
• The MPM+ card can work only with a new
environmentally friendly D-type chassis and is
disabled when inserted in a C-type chassis.
The MPMx cards, perform the various RTP, audio and
video processing functions on the RMX 2000 unit. TI
processors are at the core of each MPMx card which are
available in the following assemblies:
• MPMx -S
• MPMx -D
Notes:
• The MPM+ card(s) can only work with software
version 7.0 or above. Ensure that software
appropriate to the MCU hardware configuration is
installed in the MCU.
• The MPM+ card can work only with a new
environmentally friendly D-type chassis and is
disabled when inserted in a C-type chassis.
1-10
Polycom RMX 2000 Hardware Guide
LAN 1-3 Ports
& LEDs
10/100Mb ShMG
LAN & LEDs
Internal LAN
connections
Serial
Port
USB
Port
Standby button &
LED
LAN1, LAN 3, ShMG and the Serial ports are only
for debugging and not for customer use
RMX 2000 Rear Panel
The RMX 2000 rear panel contains the RTM IP card and optionally, the
RTM ISDN card. The RTM IP card must be located on the bottom slot in
the rear of the RMX 2000. In addition, the rear panel houses the main
power switch, AC inlet, a circuit breaker, and additional communications
ports.
RTM IP
The RTM IP card provides system management based on the ATCA
standard and connects to the backplane. It controls and monitors the
system fans and regulates power supply. This card contains an Ethernet
Switch that manages the network of the system, routes data between the
cards and components of the system and provides connectivity to external
IP networks.
The RTM IP card connections include:
•3 LAN ports
• 10/100Mb ShMG port (Future Use)
• 1 Serial port (Future Use)
•1 USB port
LAN1, LAN3 and the 10/100Mb ShMG ports shall not be used and the plastic
caps covering those ports should not be removed.
Figure 1-2 RMX 2000 RTM IP Rear Panel Layout
1-11
Chapter 1- Hardware Description
The following items appear on the RMX 2000 rear panel:
Table 1-5 RMX 2000 Rear Panel - RTM IP Component Description
Item Description
LAN 1 NA - Disconnected.
LAN 2 Used for the Network connection.
LAN 3 For Remote Access only using the Alternate Management
10/100 ShMG NA - For debugging purposes only.
Serial NA - For debugging purposes only.
Note: LAN 1 is covered with a plastic cap that should not
be removed.
Network. For more information, see the RMX 2000
Administrator’s Guide, Appendix F: "Alternate
Management Network” on page G-1.
Note: When not in use, LAN 3 is covered with a plastic
cap that should not be removed.
Note: 10/100 ShMG is covered with a plastic cap that
should not be removed.
1-12
USB USB key connection. For more information, see the RMX
2000 Getting Started Guide, "First Time Installation and
Configuration” on page 2-1.
Standby button Toggle between CPU activation and standby.
Polycom RMX 2000 Hardware Guide
RTM ISDN
The RTM ISDN card connects directly to an MPM/MPM+/MPMx. The
RTM ISDN card routes data between the MPM/MPM+/MPMx cards and
components of the system, converts ISDN T1/E1 media to IP packets and
provides connectivity to external ISDN networks.
The RTM ISDN card is installed on the rear panel of the RMX interfaces
between the RMX unit and the ISDN/PSTN switch. Up to two RTM ISDN
cards can be installed in one RMX 2000.
With the RMX 2000, you can either have a dedicated E1 or T1 Type Network
Service. It is not possible to have a mixed E1 and T1 ISDN Network Service.
An RTM ISDN card must connect directly to an MPM/MPM+/MPMx
card:
• In an RMX with a single MPM/MPM+/MPMx card – the RTM ISDN
card must be installed in the rear panel slot on the
MPM
/MPM+/MPMx
In an RMX with two MPM/MPM+/MPMx cards – the RTM ISDN
card can be installed in either of the two rear panel card slots. Up to a
total of 14 E1 or 18 T1 PRI cables can be installed with two MPM/
MPM+/MPMx and RTM ISDN cards
Each RTM ISDN card includes the following connections:
• 7 E1 or 9 T1 PRI lines that can be plugged into any of the 12
connections as shown in Figure 1-3
•1 LAN port
same level as the
card
1-13
Chapter 1- Hardware Description
LAN & LEDs
E1/T1 connections
H/S LED
Figure 1-3 RMX 2000 RTM ISDN Rear Panel Layout
The RTM ISDN card supports 200 audio participants, regardless of whether the
spans are E1 or T1.
ISDN/PSTN Clock Source
Each RTM ISDN card has its own primary and secondary clock source.
The first span to synchronize becomes the primary clock source and the
second span to synchronize becomes the secondary clock source. This
clock is used to synchronize ISDN spans only (it is not the system clock).
A single clock source triggers an alarm that can be turned off by setting
the appropriate flag in the system configuration.
1-14
Polycom RMX 2000 Hardware Guide
LAN 2 Connection
Power
Cable
Off/On
switch
E1/T1 Connection
Cables Connected to the RTM IP & ISDN Cards
All external connectors are located on the rear panel.
Figure 1-4 RMX 2000 Rear Panel View with Cables
Do not remove the protective caps from LAN1, LAN3 and ShMG ports.
1-15
Chapter 1- Hardware Description
RMX 2000 LEDs
The RMX includes LEDs located on the front panel and rear panel. In the
front panel, the LEDs reflect the state of the components. The LEDs on the
rear panel indicate the state of the external connections and the status of
the RTM IP card.
RMX 2000 Front Panel LEDs
The following items appear on the RMX 2000 front panel:
Table 1-6 RMX 2000 Front Panel LED’s
Component LED ID LED Color Description
Fan Status Green OK.
Power Status Green OK.
Red Warning - Fan or power failure.
Red Error - Problem with power supply.
When the power cable is
unplugged, the FAIL LED is lit 2-3
seconds before turning OFF.
1-16
Polycom RMX 2000 Hardware Guide
Table 1-6 RMX 2000 Front Panel LED’s (Continued)
Component LED ID LED Color Description
MPM/MPM+
Card
ERR Red ON - Major error on card.
Flashes - During card startup.
RDY Green ON - The card has completed
startup successfully.
Flashes - During card startup.
ACT Amber ON - At least one participant is
connected to a conference.
Flashes - During card startup.
HS Blue Flashes - Shut down process
initiated by lightly pulling the CPU
ejector levers. This LED flashes in
synchronization with the CNTL’s
card’s HS LED.
ON - Card is in a power down
mode.
Card removal Initiated - The card
can be removed safely once the
CPU ejector levers are fully open.
Card Insertion Initiated - If during
the startup phase the blue HS LED
remains lit, please ensure that the
card is properly seated in the
chassis. If this problem persists,
contact your next level of support.
1-17
Chapter 1- Hardware Description
Table 1-6 RMX 2000 Front Panel LED’s (Continued)
Component LED ID LED Color Description
CNTL Unit ERR Red ON - Major system error. In case of
an active alarm this light is ON, and
the RDY green is OFF.
OFF - Normal.
Flashes - During system startup.
RDY Green ON - CPU card has successfully
completed startup. This light turns
green after completing the entire
system configuration.
OFF - Turns OFF when the ERR
red LED is activated.
Flashes - During system startup.
ACT Amber ON - At least one endpoint is
connected to the system.
Flashes - During system startup.
1-18
HD Red OFF - Normal.
Flashes - Hard disk is active.
HS Blue Flashes - Indicates when the
power down process is initiated on
an MPM/MPM/MPMx + card. This
LED flashes in synchronization
with the MPM/MPM+/MPMx’s
cards HS LED.
OFF - Normal
ON - CPU may be removed.
Polycom RMX 2000 Hardware Guide
RMX 2000 Rear Panel LEDs
RTM IP
The following LEDs appear on the RTM IP card:
Table 1-7 RMX 2000 RTM IP LEDs
Component
LAN LEDs (1-3) LNK Green ON with an active network
10/100 ShMG
LEDs
SLOT (1-4)
LEDs
LED
Name
1 Gb Amber ON with a 1Gb online
LNK Green ON with an active network
100 Amber ON when the active network is
LNK (1-4) Green ON with an active network
1Gb (1-4) Amber ON with a 1Gb online
LED Color Description
connection, flickers with Packet
activity.
connection, flickers with Packet
activity.
connection, flickers with Packet
activity.
10/100Mb, flickers with Packet
activity.
connection, flickers with Packet
activity.
connection, flickers with Packet
activity.
1-19
Chapter 1- Hardware Description
Table 1-7 RMX 2000 RTM IP LEDs (Continued)
Component
LED
Name
LED Color Description
ShMG LEDs ERR Red ON - Major error on RTM card.
Flashes - During system
startup.
ACT Red ON - Packet flow to and from
the MCU chassis.
Flashes - During system
startup.
RDY Green ON - RTM IP card has
successfully completed startup.
Flashes - During system
startup.
HS Blue OFF - Normal.
Flashes - During power down
process.
ON - RTM IP card may be
removed.
Standby LED Blue ON - CPU & System are in a
standby (OFF) mode.
1-20
Polycom RMX 2000 Hardware Guide
RTM ISDN
The following LEDs appear on the RTM ISDN:
Table 1-8 RMX 2000 RTM ISDN LEDs
Function Name
LAN LED (1) LNK Green ON with an active network
ShMC LEDs H/S Blue OFF - Normal.
LED
Name
1 Gb Amber ON when 1Gb connection is
LED Color Description
connection, flickers with Packet
activity.
online, flickers with Packet
activity.
Flashes - This LED is activated
when the MPM/MPM+ card Hot
Swap functionality initiates a
power off routine on the MPM/
MPM+/MPMx and RTM ISDN
cards.
ON - Power on the RTM ISDN
card has been switched OFF.
This LED is activated by the
MPM/MPM+/MPMx card when
the MPM/MPM+/MPMx’s card
Hot Swap functionality powers
off the MPM/MPM+/MPMx and
RTM ISDN cards.
1-21
Chapter 1- Hardware Description
MPM/MPM+ and MPMx Configuration Modes
The RMX unit can work with either MPM or MPM+/MPMx (but not with
both simultaneously) media cards. The card Type installed in the system
determines the Card Configuration Mode. When MPM card is installed in
the MCU, it operates in an MPM Mode. If MPM+ cards are installed, the
RMX operates in MPM+ Mode giving the administrator control and
monitoring of resource allocation and usage within the system. When
MPMx cards are installed, the RMX operates in MPMx Mode giving the
administrator enhanced control and monitoring of resource allocation and
usage within the system.
MPM+ cards are supported only with D-type chassis and software
version 4.0.
MPMx cards are supported only with D-type chassis and software version
7.0.
Table 2 summarizes the resource capacities of the various video resource
types in an RMX containing two MPM and MPM+ cards.
Table 2 MPMx, MPM+ and MPM – Resource Capacity per Resolution
1-22
Maximum Possible Resources Per Card
Resource Type
MPM MPM+ MPMx
HD720p60/HD1080p30
Symmetric
HD720p60/HD1080p30
Asymmetric
HD720p30 10 20 30
SD 10 30 60
CIF (H.264) 40 80 90
CIF (H.263) 40 80 60
VSW 2Mbps 40 80 90
VSW 4Mbps 20 40 30
VSW 6Mbps -20 20
-- 15
-10 -
Polycom RMX 2000 Hardware Guide
Table 2 MPMx, MPM+ and MPM – Resource Capacity per Resolution (Continued)
Maximum Possible Resources Per Card
Resource Type
MPM MPM+ MPMx
Audio only (VoIP) 200 400 360
• RMXs with 500MB of memory can support a maximum of 400 simultaneous
voice calls and 120 CIF video calls, regardless of how system resources are
allocated. This limitation applies to RMXs configured with either MPM/
MPM+ and MPMx cards.
RMXs with 1000MB of memory are not subject to this limitation.
• RMX memory size is listed in the Administration > System Information
properties box.
MPM+ Resource Capacities per Card Type
The MPM+ card offers increased resource capacities and capabilities.
Three MPM+ card assemblies are available: MPM+ 80, MPM+ 40 and
MPM+ 20 offering various resource capacities for CP conferences.
In CP conferences:
• Frame rate has been increased – with HD720p now up to 60fps.
• Video resolution has been increased up to HD1080p.
• Bandwidth is up to 4 Mbps.
Table 3 summarizes the increased video capacities of the various MPM+
card assemblies.
Table 3 MPM+ Card Assemblies and Capacities for CP Conferences
Resources
Card
Type
MPM+ 80 400 80 30 20 10 10
MPM+ 40 200 40 15 10 5 5
MPM+ 20 100 20 7 5 2 2
Voice CIF
SD
@30fps
HD720p
@30fps
HD720p
@60fps
HD1080p
@30fps
Bandwidth
Up to
4Mbps
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Chapter 1- Hardware Description
In HD Video Switching conferences:
The recommended number of connections at HD1080p resolution in an
RMX with two MPM+ cards is:
• 160 participants at line rates of up to 2Mbps
• 80 participants at line rates of up to 4Mbps
• 40 participants at line rates of up to 6Mbps
MPMx Resource Capacities per Card Type
The MPMx card offers increased resource capacities and capabilities. Two
MPM+ card assemblies are available:
•MPMx-D
•MPMx-S
Table 3 summarizes the video capacities of the two MPMx card
assemblies.
Table 4 MPMx – Resource Capacity per Card
Resource Type MPMx - S MPMx - D
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Voice 180 360
H.263 CIF 30 60
H.263 4CIF15 15 30
H.264 CIF/VSW 45 90
SD 30 60
HD720p30 15 30
HD720p60/
HD1080p30
8 15
(Symmetrical)
MPMx, MPM+ and MPM Modes
• MPMx, MPM+ and MPM cards installed in the system cannot be
used simultaneously. Therefore, the RMX can operate in either MPM,
MPM+ or MPMx mode.
• MPMx Mode is the mode in which the RMX operates to fully utilize
the increased power and capacity of MPMx cards.
Polycom RMX 2000 Hardware Guide
• ISDN support is the same as for MPM+/MPMx cards.
• G.719 audio algorithm is not supported with MPMx.
Operating Mode Selection During Startup / Restart
When started with Version 7.0 installed, the RMX enters MPMx Mode by
default when no media cards are installed.
• The RMX switches between MPM, MPMx and MPM+ Card Configuration
Modes when MPM/MPM+/MPMx cards are removed or swapped while the
system is running.
• The switch between Card Configuration Modes occurs during the next
restart.
• Installing or swapping MPM/MPM+/MPMx cards while the system is off will
not cause a switch in the Card Configuration Mode when the system is
restarted – it will restart in the Card Configuration Mode that was active
previous to powering down.
System Information Changes
The System Information includes License Information, and general system
information, such as system memory size and Media Card Configuration
Mode, which in version 7.0 includes the MPMx Mode.
Table 5 summarizes the Operating Mode After Next Restart resulting from of
adding or swapping MPM/MPM+/MPMx cards in a running system.
Table 5 RMX Card Configuration Mode After Next Restart
Current
Operating
Mode
MPMx
Media
Cards
Installed
MPM None All MPM
MPM+ None All MPM+
MPM and
MPMx
MPM+ and
MPMx
Card(s)
Supported
MPMx Only MPM MPMx
MPMx Only MPM+ MPMx
Card(s)
Disabled
Operating
Mode After
Next Restart
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Chapter 1- Hardware Description
Table 5 RMX Card Configuration Mode After Next
Current
Operating
Mode
MPM+
MPM
Media
Cards
Installed
MPM None All MPM
MPM+ All None MPM+
MPM and
MPM+
MPM+ and
MPMx
MPM All None MPM
MPM+ MPM Only MPM+ MPM+
MPM and
MPM+
MPM and
MPMx
Card(s)
Supported
MPM+ Only MPM MPM+
MPM+ Only MPMx MPMx
MPM MPM+ MPM+
MPM Only MPMx MPMx
Disabled
Example 1:
Current status
• An RMX has two MPM cards installed.
•The Card Configuration Mode is MPM.
• Both MPM cards are enabled.
Action
1. Remove one MPM card.
2. Insert one MPMx card.
Result
•The Card Configuration Mode remains MPM.
•The remaining MPM card remains enabled.
•The inserted MPMx card is disabled.
After Reset
•The Card Configuration Mode is MPMx.
•The inserted MPMx card is enabled.
Restart
Card(s)
Operating
Mode After
Next Restart
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Polycom RMX 2000 Hardware Guide
• The remaining MPM card is disabled.
Example 2:
Current status
• An RMX has one MPMx card installed.
•The Card Configuration Mode is MPMx.
•and the MPMx card is enabled.
Action
1. Remove the MPMx card.
2. Insert one MPM card.
Result
•The Card Configuration Mode remains MPMx.
•The inserted MPM card is disabled.
After Reset
•The Card Configuration Mode is MPM.
•The inserted MPMx card is disabled.
• The remaining MPM card is enabled.
Example 3:
Current status
An RMX has MPM+ card installed.
The Card Configuration Mode is MPM+.
and the MPM+ card is enabled.
Action
• Insert one MPMx card.
Result
•The Card Configuration Mode remains MPM+.
• MPM+ card is enabled.
•The inserted MPMx card is disabled.
After Reset
The Card Configuration Mode is MPMx.
The inserted MPMx card is enabled.
The remaining MPM+ card (if not removed) is
disabled.
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Chapter 1- Hardware Description
RMX Chassis Types
The RMX chassis can be of type A/B/C or D. The environmentally
friendly D-type chassis (indicated by the letter D in the Part Number) is
required for use with MPM+ card(s).
The chassis type can be viewed in the Hardware Monitor, by right
clicking Slot 0 and then clicking Properties.
The RMX 2000 - General Information dialog box opens.
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The RMX Part Number contains the letter A/B/C/D that represents the
chassis type, as shown in the capture above.
For more details, see the RMX Administrator’s Guide, Chapter 19, “RMX
Hardware Monitoring” .
Polycom RMX 2000 Hardware Guide
Component Replacement
The RMX 2000 is designed with ease of maintenance in mind. Most
components are swappable and are accessible directly via the front panel
or the rear panel.
Only MPM/MPM+/MPMx cards are Hot Swappable. The RTM IP and RTM ISDN
card are not Hot Swappable. System shutdown is required when replacing the
RTM ISDN or RTM IP card.
The following components can be replaced when they are faulty:
• CNTL Module, see "Replacing the CNTL Module” on page 1-31.
• Power Supply Module, see "Replacing the Power Supply Module” on
page 1-33.
• Fan drawer, see "Replacing the Fan Drawer” on page 1-34.
• MPM/MPM+/MPMx card. This card is hot-swap enabled. See
"Replacing a Faulty MPM/MPM+/MPMx Card” on page 1-35.
• RTM ISDN card, see "Replacing a RTM ISDN Card” on page 1-37.
• RTM IP card, see "Replacing a RTM ISDN Card” on page 1-37.
Warning!
• All maintenance tasks are to be performed by qualified, authorized
personnel.
• Use only replacement parts supplied by your dealer.
• Follow all procedures. Do not skip any steps.
Before replacing parts:
• To ensure a part needs replacing, complete the troubleshooting
procedures.
• Identify exactly which part needs replacing.
• Make sure you have the correct replacement part on hand.
• Make sure you are using proper ESD equipment, to prevent damage
to the system.
Note!
On all cards, if during the startup phase the blue HS LED remains lit, please
make sure that the card is properly seated in it’s slot. If this problem persists,
contact your next level of support.
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Chapter 1- Hardware Description
Types of Ejector Levers on RMX Components
On the RMX, 2 types of ejector levers can be attached to the cards:
• An all metal (silver) lever
• A modified PMC compatible ejector lever covered by plastic caps
with a lock catch
Using the All Metal Ejector Lever
This ejector lever can be moved to 3 positions:
• Closed - The ejector levers are fully retracted and pushed up against
the card’s panel
• Partially Open - For card powering down mode. Partially open the
ejector lever(s) until the blue HS LEDs on the card and the Control
Unit start flashing. When the HS LED is constantly lit the card is in a
powered down mode and you can remove the card.
Warning!
Once the removal sequence is initiated and the HS led flashes, the process
cannot be terminated when activated.
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• Fully Open - The card is released from the MCU housing
Using the Modified PMC Compatible Ejector Lever
This ejector lever can be moved to 3 positions:
• Closed/Locked - Ejector lever(s) are gently pushed up against the
card’s panel and is locked. Ensure that the lock catch is in the
standard closed position (shifted to the right as shown below).
Polycom RMX 2000 Hardware Guide
Handle
Unlocking the Lock Catch - With your index
finger holding the “handle” and your thumb shifting
the catch to left, gently pull the handle away from
the chassis until the lever is “fully open”
Closing the Lever - Make sure that the lever is in
an open position and push card close to the
chassis till the lever engages. With your index
finger holding the “handle” and your thumb holding
the catch fully to left, push the card against the
chassis whilst closing the lever. Use your thumb to
push the card into place by pushing your thumb to
the right and locking the catch into a locked
position. Make sure that the lever is locked.
Lever Fully Open - Pull the lever handle(s) to a
fully open position (approx. 70 degrees), as
shown here
• Partially Open - For card powering down mode. Partially open the
ejector lever(s) until the blue HS LEDs on the card and the Control
Unit start flashing. When the HS LED is constantly lit the card is in a
powered down mode and you can remove the card.
Warning!
Once the removal sequence is initiated the process cannot be terminated and
the HS led flashes when activated.
• Fully Open - In this position the card is released from the MCU
housing and can be removed.
Replacing the CNTL Module
The CPU module is the management system of the RMX 2000. Use the
following procedure to replace a CNTL Module:
1 Ensure that power switch on the RMX 2000 is turned OFF (O).
2 Unscrew the captive screws on the front panel of the RMX 2000 that
secure the
CNTL Module.
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Chapter 1- Hardware Description
3 Use the metal ejector levers to pull the CNTL Module out of its slot in
the Backplane.
4 Carefully slide the
CNTL Module out through the front panel.
5 On the
CNTL Module to be installed, move the ejector lever to the
fully open position.
6 Slide in the replacement
7 Push the
CNTL Module firmly into the Backplane, making sure it is
CNTL Module.
properly seated in its slot.
8 Ensure that the metal ejector levers are fully retracted into their
housings.
9 Tighten the captive screws on the front panel of the RMX 2000 that
secure the Functional
CNTL Module.
10 Turn ON the RMX 2000.
For more information on the Card Configuration Modes after reset, see "MPM/
MPM+ and MPMx Configuration Modes” on page 1-22.
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Polycom RMX 2000 Hardware Guide
Replacing the Power Supply Module
A single supply unit powers the RMX 2000. Use the following procedure
to replace a Power Supply:
Please verify the type of power supply used on your RMX 2000. Do not insert a
different type of power supply than the current type installed on your system.
1 Ensure that the power switch on the RMX 2000 is turned OFF (O) and
that the power cords are disconnected from the MCU.
2 Unscrew the captive screws on the front panel of the RMX 2000 that
secure the Power Supply unit.
3 Use the finger grip to pull the Power Supply unit out of its slot in the
Backplane.
4 Carefully slide the Power Supply unit out through the front panel.
5 Slide in the replacement Power Supply unit.
6 Push the Power Supply unit firmly into the Backplane, making sure it
is properly seated in its slot.
7 Ensure that the metal ejector levers are fully retracted into their
housings.
8 Tighten the captive screws on the front panel of the RMX 2000 that
secure the Power Supply unit.
9 Turn ON the RMX 2000.
For more information on the Card Configuration Modes after reset, see "MPM/
MPM+ and MPMx Configuration Modes” on page 1-22.
1-33
Chapter 1- Hardware Description
Replacing the Fan Drawer
Three fans are mounted in the Fan drawer, where the airflow is from right
to left. Should one of these fans fail as indicated by a Fan LED, you are
required to replace the Fan drawer.
1 Unscrew the captive screws on the front panel of the RMX 2000 that
secure the Fan drawer.
2 Use the metal ejector levers to pull the Fan drawer out of its slot in the
Backplane.
3 Carefully slide the Fan drawer out through the front panel.
Warning!
The Fan drawer can be replaced when the RMX unit is ON, however a
replacement drawer must be inserted immediately. The temperature increase is
detected by the system, when critical, a system shutdown is initiated.
1-34
4 Slide in the replacement Fan drawer.
5 Push the Fan drawer firmly into the Backplane, making sure it is
properly seated in its slot.
6 Ensure that the metal ejector levers are fully retracted into their
housings.
7 Tighten the captive screws on the front panel of the RMX 2000 that
secure the Fan drawer.
Polycom RMX 2000 Hardware Guide
Replacing a Faulty MPM/MPM+/MPMx Card
Removing the MPM/MPM+/MPMx Card from the MCU
All MPM/MPM+/MPMx cards can be installed or removed while the
RMX 2000 is powered on and operating.
Prior to removing an MPM/MPM+/MPMx card the captive screws must
be unscrewed and the ejector levers must be opened to initiate a “power
down” on the card.
1 If applicable, loosen the captive screws and remove the slot cover.
2 Power down the card by partially opening the ejector levers until the
blue HS LED on the card and the Control Unit start to flash.
Warning!
Once the removal sequence is initiated the process cannot be terminated and
the HS LED flashes.
3 The power off sequence for the interconnected MPM/MPM+/MPMx
and RTM ISDN cards are initiated as follows:
— All participant connections on the card are disconnected.
— A fault is generated on the system.
— For each disconnected participant, a participant disconnection
event is written to the CDR with the disconnection cause
Disconnected by Operator.
— New participant connections are blocked when the card is
removed.
— If an RTM ISDN card is connected to the MPM/MPM+/MPMx
card it is also powered off and all ISDN and PSTN participants
are disconnected.
— When an RTM ISDN card is removed, its resources are deducted
from the Resource Report.
— A Log File entry is written indicating MPM/MPM+/MPMx card
removal.
— Port usage is re-calculated and the Port Gauges and Video/Voice
Port Configuration dialog box are updated.
4 When the blue HS LEDs on the MPM/MPM+/MPMx, RTM ISDN
and Control Unit stop flashing and remain lit, unscrew the captive
screws and move the ejector levers to their fully open position and
remove the MPM/MPM+ card.
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Chapter 1- Hardware Description
5 Carefully slide the MPM/MPM+/MPMx card out through the front
panel.
Installing the Replacement MPM/MPM+/MPMx Card
1 On the card to be installed, move the ejector levers to their fully open
position.
2 Slide in the replacement MPM/MPM+/MPMx card.
3 Push the MPM/MPM+/MPMx card firmly into the Backplane,
making sure it is properly seated in its slot.
4 Ensure that the metal ejector levers are fully retracted into their
housings.
5 Tighten the captive screws on the front panel of the RMX that secure
the MPM/MPM+/MPMx card to the chassis.
Installing a New MPM/MPM+/MPMx Card in a Powered On RMX 2000
1 If applicable, loosen the captive screws and remove the slot cover.
2 On the card to be installed, move the ejector levers to their full open
position.
3 Insert the card into the slot until the ejector levers touch the front
edge of the card cage.
4 Push the ejector levers to their closed position and tighten the captive
screws on each side of the card, securing the MPM/MPM+/MPMx
card to the RMX.
1-36
Polycom RMX 2000 Hardware Guide
Ejector Lever
Captive Screw
The blue HS LEDs on the MPM/MPM+/MPMx card and the Control
Unit start flashing and the power on cycle for the card is initiated:
— The card’s resources are added to the system resources list
— The number of available ports on the RMX is increased to the
current CFS license level
— Port usage is re-calculated and the Port Gauges and Video/Voice
Port Configuration are updated
When the power on cycle of the MPM/MPM+/MPMx card is
completed, the blue HS LEDs will turn OFF. The green RDY LED on
the MPM/MPM+/MPMx card switches on and remains lit.
Replacing a RTM ISDN Card
The RTM ISDN card can only be used with software version 3.0 or higher.
1 Ensure that the power switch on the RMX 2000 is turned OFF (O).
2 Loosen the captive screws that fasten the card to the MCU.
3 Remove the RTM ISDN card. Use the metal ejector levers to pull the
RTM ISDN card out of its slot in the backplane.
4 Carefully slide the RTM ISDN card out through the front panel.
5 On the card to be installed, move the ejector levers to their fully open
position.
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Chapter 1- Hardware Description
LAN
Power
PRI Cables
6 Slide in the replacement RTM ISDN card.
7 Insert the card into the slot until the ejector levers touch the front
edge of the card cage.
8 Push the ejector levers to their fully closed position.
9 Tighten the captive screws on each side of the rear panel of the card,
securing the RTM ISDN card to RMX.
10 Turn ON the RMX 2000.
11 Connect the RJ-45 terminated PRI cables into any of the slots labeled
PRI1 - PRI12:
7 E1 or 9 T1 cables can be connected to each RTM ISDN card, up to a
total of 14 E1 or 18 T1 PRI cables when two RTM ISDN cards are
installed.
1-38
Polycom RMX 2000 Hardware Guide
Replacing the RTM IP Card
The RTM IP card on the rear of the RMX 2000 provides connectivity to all
the MCU modules. Use the following procedure to replace the RTM IP
card:
1 Ensure that the power switch on the RMX 2000 is turned OFF (O).
2 Unscrew the captive screws on the rear panel of the RMX 2000 that
secure the RTM IP card.
3 Use the metal ejector levers to pull the RTM IP card out of its slot in
the backplane.
4 Carefully slide the RTM IP card out through the rear panel.
5 On the card to be installed, move the ejector levers to their fully open
position.
6 Slide in the replacement RTM IP card.
7 Push the RTM IP card firmly into the backplane, making sure it is
properly seated in its slots.
8 Ensure that the metal ejector levers are fully retracted into their
housings.
9 Tighten the captive screws on the rear panel of the RMX 2000 that
secure the RTM IP card.
10 Turn ON the RMX 2000.
For more information on the Card Configuration Modes after reset, see "MPM/
MPM+ and MPMx Configuration Modes” on page 1-22.
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