Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s
products are trademarks and/or service marks of Polycom, Inc., and are registered and/or
common-law marks in the United States and various other countries.
All other trademarks are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending
patent applications held by Polycom, Inc.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means,
electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.
Under the law, reproducing includes translating into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with
respect to the software contained within its products. The software is protected by United States
copyright laws and international treaty provision. Therefore, you must treat the software like any
other copyrighted material (e.g., a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc.,
is not responsible for printing or clerical errors. Information in this document is subject to change
without notice.
Regulatory Notices
United States Federal Communication
Commission (FCC)
Part 15: Class A Statement. This equipment has
been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC
Rules. Test limits are designed to provide reasonable
protection against harmful interference when the
equipment is operated in a commercial environment.
This equipment generates, uses and can radiate
radio-frequency energy and, if not installed and used
in accordance with the instruction manuals, may
cause harmful interference to radio communications.
Operation of this equipment in a residential area is
likely to cause harmful interference, in which case the
user will be required to correct the interference at his
or her own expense.
Part 68: Network Registration Number. This
equipment is registered with the FCC in accordance
with Part 68 of the FCC Rules. This equipment is
identified by the FCC registration number.
If requested, the FCC registration Number and REN
must be provided to the telephone company.
Any repairs to this equipment must be carried out by
Polycom Inc. or our designated agent. This
stipulation is required by the FCC and applies during
and after the warranty period.
United States Safety Construction Details:
•All connections are indoor only.
•Unit is intended for RESTRICTED ACCESS
LOCATION.
•Unit is to be installed in accordance with the
National Electrical Code.
•The branch circuit overcurrent protection shall
be rated 20 A for the AC system.
•This equipment has a maximum operating
ambient of 40°C, the ambient temperature in
the rack shall not exceed this temperature.
To eliminate the risk of battery explosion, the battery
should not be replaced by an incorrect type.
Dispose of used batteries according to their
instructions.
CE Mark R&TTE Directive
Polycom Inc., declares that the Polycom RMX™
2000 is in conformity with the following relevant
harmonized standards:
EN 60950-1:2001
EN 55022: 1998+A1:2000+A2:2003 class A
EN 300 386 V1.3.3: 2005
Following the provisions of the Council Directive
1999/CE on radio and telecommunication terminal
equipment and the recognition of its conformity.
Canadian Department of Communications
This Class [A] digital apparatus complies with
Canadian ICES-003.
Notice: The Industry Canada label identifies certified
equipment. This certification means that the
equipment meets telecommunication network
protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment
Technical Requirements document(s). The
Department does not guarantee the equipment will
operate to the user's satisfaction.
Before installing this equipment, users should ensure
that it is permissible to be connected to the facilities
of the local telecommunications company. The
equipment must also be installed using an acceptable
method of connection. The customer should be
aware that compliance with the above conditions may
not prevent degradation of service in some situations.
Repairs to certified equipment malfunctions, may give
the telecommunications company causes to request
the user to disconnect the equipment.
Users should ensure for their own protection that the
electrical ground connections of the power utility,
telephone lines and internal metallic water pipe
system, if present, are connected together. This
precaution may be particularly important in rural
areas.
Caution: Users should not attempt to make such
connections themselves, but should contact the
appropriate electric inspection authority, or
electrician, as appropriate.
Regulatory Notices
Compliant with European Battery Directive 2006/66/EC
To comply with the European Battery Directive 2006/66/EC, dispose of weak and worn out batteries in
accordance with local and national regulations.
Chinese Communication Certificate
Singapore Certificate
Complies with IDA standards DA101619
Russian Communication Certificate
The Polycom RMX™ 2000 complies with the Russian Ministry of Communication requirements stated in
certificate OC/1-MM-15.
Replacing a RTM ISDN Card ...................................................... 1-34
Replacing the RTM IP Card ........................................................ 1-36
ii
Hardware Description
This Hardware Guide provides information on the RMX 2000 and its
components. This system utilizes a modular “universal slot” platform,
whose components are designed for high performance, capacity and
reliance.
Main Features
The Polycom RMX 2000 offers the following features:
•Linux® based
•Chassis based on the ATCA standard
•Support for standard network interfaces (IP, ISDN and LAN) and
large number of ports.
•H.323, SIP video, PSTN and ISDN
•New hardware technologies
•Telco grade high availability, redundancy, on-line upgrading and
dynamic resource allocation
•Easy integration of conference elements into external network
management
IP, ISDN, PSTN and LANH.323, SIP, PSTN, LAN and ISDN.
1-2
Power Supply
AC Input/ Range, BTUVoltage range: 100-240 VAC, 4-8 AMP, 50/60 Hz.
Maximum BTU output: 3070 per hour.
Power Consumption
AC Maximum Power
consumption
Environment
Operating temperature0°– 40°C (22°– 104°F).
Storage temperature-30°– 70°C (40°– 158°F).
Relative humidity15% - 90% no condensing.
Operating altitudeUp to 3,000 m (10,000 ft.).
Operating ESD4 kV.
900 Watts.
Polycom RMX 2000 Hardware Guide
System Capacities
The following table summarizes the different system capacities.
Table 1-2 System Functions and Capacities
System FunctionsMPM ModeMPM+ Mode
Maximum no. of participants (mixed)
in a conference
Maximum number of participants
(video) in a conference
Maximum number of conferences200400
Maximum number of Meeting Rooms10001000
Maximum number of Entry Queues4040
Maximum number of Profiles4040
Maximum number of Conference
Templ ate s
Maximum number of SIP Factories4040
Maximum number of IP Services11
Maximum number of ISDN Services22
Maximum number of IVR Services4040
Maximum number of Recording
Links
Maximum number of IVR Video
Slides
80200
(80 video and
120 audio)
8080
80200
11
150150
Maximum number of Log Files (1Mb
max.)
Maximum number of CDR Files10002000
Maximum number of Fault Files10001000
Number of Participant alertsUnlimitedUnlimited
1000 4000
1-3
Chapter 1- Hardware Description
Table 1-2 System Functions and Capacities
System FunctionsMPM ModeMPM+ Mode
Number of HTTP (Web) clients
5050
connected to the MCU
Maximum number Address Book
1000 1000
entries
Maximum number of Users100100
Table 1-3 System Resource Capacities According to Video Resolution
Video ResolutionResources with MPM+
HD SupportCP / VSW
PSTN400
VOIP800
CIF160
SD3060
720p40
1080p30fps20
720p VSW 2Mb160
1-4
1080p VSW 2Mb160
720 VSW 4Mb80
1080p VSW 4Mb80
1080p VSW 6Mb40
ISDN7 E1 or 9 T1
Polycom RMX 2000 Hardware Guide
Site Requirements
This section describes the requirements your site must meet for safe
installation and operation of the system.
Safety Requirements
For your protection, please read these safety instructions completely
before operating the equipment.
•Look carefully for potential hazards in your work area: moist floors,
ungrounded power cables, frayed power cords, missing safety
grounds and so forth.
•Locate the main circuit breaker within the room.
•Locate the emergency power OFF switch within the room.
•Never assume that power is disconnected from a circuit.
•Use only the power cord supplied with the system.
•The power cord should only be connected to a power outlet that has a
protective ground contact.
•Ensure that the power cord is easily accessible from the back of the
system at all times.
•Place the equipment in a well-ventilated area where the vents are free
from obstruction.
•Do not place heavy objects directly on top of the RMX 2000 unit.
•Do not use liquids around your equipment.
Rack Mount Safety Precautions
The following precautions should be followed with regards to rack mount
safety:
•Keep the area around the RMX 2000 clean and free of clutter.
•Decide on a suitable location for the equipment rack that will hold the
RMX 2000 unit. It should be situated in a clean, dust-free area that is
well ventilated. Avoid areas where heat, electrical noise and
electromagnetic fields are generated. You will also need it placed
near a grounded power outlet.
•Ensure that the leveling jacks on the bottom of the rack are fully
extended to the floor with the full weight of the rack resting on them.
1-5
Chapter 1- Hardware Description
•In a single rack installation, stabilizers should be attached to the rack.
•In multiple rack installations, the racks should be coupled together.
•Always make sure the rack is stable before extending a component
from the rack.
•You should extend only one component at a time - extending two or
more simultaneously may cause the rack to become unstable.
•Before you install the rails, determine the placement of each
component in the rack.
•Install the heaviest components on the bottom of the rack first, and
then work up.
•Allow the power supply units to cool before touching them.
•Always keep the rack’s trays and card’s slots closed when not
servicing, to maintain proper cooling.
Installation Precautions
When handling electronic components, standard anti-static precautions must be
observed:
•Wear a grounding strap
•Handle cards by their edges only and do not touch their components or
connector pins
•Keep components in anti-static bags, when not installed in the RMX2000
1-6
The following precautions should be followed with regards to installation
of the RMX 2000:
•Use a regulating uninterruptable power supply (UPS) to protect the
RMX 2000 from power surges and voltage spikes, to keep your MCU
operating in case of a power failure.
•Place the RMX 2000 on a hard, flat surface such as a desktop or mount
it on 19” rack.
•The airflow of the RMX 2000 is from right to left. Be sure that the
areas in the left and right side of the system are clear for proper
ventilation.
Polycom RMX 2000 Hardware Guide
RMX 2000
FAN
STATUS
CNTL
CNTL
MPM+80
MPM+80
PWR
STATUS
PWR
FANS
ERR RDY
ACTHDHS
ERR RDY ACTHS
HSERR R DY ACT
MPM/MPM+ Cards & LEDsFan Drawer
Power supply Drawer
Control Unit
& LEDs
USB ports - not for
customer use
Optional CPU &
LEDs
Fan &
Power
Status
LEDs
RMX 2000 Components
On the RMX 2000 components are located on both the front and rear of the
MCU as listed in Table 1-4, "Polycom RMX 2000 Component Description".
For more information see the descriptions of the "RMX 2000 Front Panel”
on page 1-7 and "RMX 2000 Rear Panel” on page 1-10.
Please verify the type of chassis used on your RMX 2000. Starting with version
4.0, a new environmentally friendly RMX 2000 chassis is in use. For more
information, contact your next level of support.
RMX 2000 Front Panel
Figure 1-1 shows the front panel of the RMX 2000. The front panel
provides access to the RMX 2000 main CNTL modules, MPM/MPM+
modules, Power Supply drawer, Status LEDs, and Fans.
Figure 1-1 RMX 2000 Front Panel
1-7
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