Page 1
Polycom RMX™ 2000 System
Hardware Guide
Version
6.0
| April 2010 | DOC2547A
Page 2
Trademark Information
Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s
products are trademarks and/or service marks of Polycom, Inc., and are registered and/or
common-law marks in the United States and various other countries.
All other trademarks are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending
patent applications held by Polycom, Inc.
© 2010 Polycom, Inc. All rights reserved.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means,
electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.
Under the law, reproducing includes translating into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with
respect to the software contained within its products. The software is protected by United States
copyright laws and international treaty provision. Therefore, you must treat the software like any
other copyrighted material (e.g., a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc.,
is not responsible for printing or clerical errors. Information in this document is subject to change
without notice.
Page 3
Regulatory Notices
United States Federal Communication
Commission (FCC)
Part 15: Class A Statement. This equipment has
been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC
Rules. Test limits are designed to provide reasonable
protection against harmful interference when the
equipment is operated in a commercial environment.
This equipment generates, uses and can radiate
radio-frequency energy and, if not installed and used
in accordance with the instruction manuals, may
cause harmful interference to radio communications.
Operation of this equipment in a residential area is
likely to cause harmful interference, in which case the
user will be required to correct the interference at his
or her own expense.
Part 68: Network Registration Number. This
equipment is registered with the FCC in accordance
with Part 68 of the FCC Rules. This equipment is
identified by the FCC registration number.
If requested, the FCC registration Number and REN
must be provided to the telephone company.
Any repairs to this equipment must be carried out by
Polycom Inc. or our designated agent. This
stipulation is required by the FCC and applies during
and after the warranty period.
United States Safety Construction Details:
• All connections are indoor only.
• Unit is intended for RESTRICTED ACCESS
LOCATION.
• Unit is to be installed in accordance with the
National Electrical Code.
• The branch circuit overcurrent protection shall
be rated 20 A for the AC system.
• This equipment has a maximum operating
ambient of 40°C, the ambient temperature in
the rack shall not exceed this temperature.
To eliminate the risk of battery explosion, the battery
should not be replaced by an incorrect type.
Dispose of used batteries according to their
instructions.
CE Mark R&TTE Directive
Polycom Inc., declares that the Polycom RMX™
2000 is in conformity with the following relevant
harmonized standards:
EN 60950-1:2001
EN 55022: 1998+A1:2000+A2:2003 class A
EN 300 386 V1.3.3: 2005
Following the provisions of the Council Directive
1999/CE on radio and telecommunication terminal
equipment and the recognition of its conformity.
Canadian Department of Communications
This Class [A] digital apparatus complies with
Canadian ICES-003.
Notice: The Industry Canada label identifies certified
equipment. This certification means that the
equipment meets telecommunication network
protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment
Technical Requirements document(s). The
Department does not guarantee the equipment will
operate to the user's satisfaction.
Before installing this equipment, users should ensure
that it is permissible to be connected to the facilities
of the local telecommunications company. The
equipment must also be installed using an acceptable
method of connection. The customer should be
aware that compliance with the above conditions may
not prevent degradation of service in some situations.
Repairs to certified equipment malfunctions, may give
the telecommunications company causes to request
the user to disconnect the equipment.
Users should ensure for their own protection that the
electrical ground connections of the power utility,
telephone lines and internal metallic water pipe
system, if present, are connected together. This
precaution may be particularly important in rural
areas.
Caution: Users should not attempt to make such
connections themselves, but should contact the
appropriate electric inspection authority, or
electrician, as appropriate.
Page 4
Regulatory Notices
Compliant with European Battery Directive 2006/66/EC
To comply with the European Battery Directive 2006/66/EC, dispose of weak and worn out batteries in
accordance with local and national regulations.
Chinese Communication Certificate
Singapore Certificate
Complies with IDA standards DA101619
Russian Communication Certificate
The Polycom RMX™ 2000 complies with the Russian Ministry of Communication requirements stated in
certificate OC/1-MM-15.
Tai wan
Page 5
Table of Contents
Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Main Features .......................................................................................... 1-1
RMX 2000 Specifications ....................................................................... 1-2
System Capacities ................................................................................... 1-3
Site Requirements ................................................................................... 1-5
Safety Requirements ...................................................................... 1-5
Rack Mount Safety Precautions .................................................... 1-5
Installation Precautions ................................................................. 1-6
RMX 2000 Components ......................................................................... 1-7
RMX 2000 Front Panel ................................................................... 1-7
RMX 2000 Rear Panel ................................................................... 1-10
RTM IP ........................................................................................... 1-10
RTM ISDN ..................................................................................... 1-12
ISDN/PSTN Clock Source .................................................. 1-13
Cables Connected to the RTM IP & ISDN Cards ..................... 1-13
RMX 2000 LEDs .................................................................................... 1-14
RMX 2000 Front Panel LEDs ....................................................... 1-14
RMX 2000 Rear Panel LEDs ........................................................ 1-17
RTM IP ................................................................................... 1-17
RTM ISDN ............................................................................. 1-19
MPM and MPM+ Configuration Modes ........................................... 1-20
MPM+ Resource Capacities ........................................................ 1-21
MPM and MPM+ Modes ............................................................. 1-22
Operating Mode Selection During Startup / Restart ...... 1-22
RMX Chassis Types .............................................................................. 1-25
Component Replacement .................................................................... 1-26
Types of Ejector Levers on RMX Components ........................ 1-27
Using the All Metal Ejector Lever ...................................... 1-27
Using the Modified PMC Compatible Ejector Lever ...... 1-27
Replacing the CNTL Module ...................................................... 1-28
Replacing the Power Supply Module ........................................ 1-30
Replacing the Fan Drawer ........................................................... 1-31
Replacing a Faulty MPM/MPM+ Card .................................... 1-32
Polycom RMX 2000 Hardware Guide
i
Page 6
Table of Contents
Removing the MPM/MPM+ Card from the MCU .......... 1-32
Installing the Replacement MPM/MPM+ Card .............. 1-33
Installing a New MPM/MPM+ Card in a Powered On RMX 2000
......................................................................................................... 1-33
Replacing a RTM ISDN Card ...................................................... 1-34
Replacing the RTM IP Card ........................................................ 1-36
ii
Page 7
Hardware Description
This Hardware Guide provides information on the RMX 2000 and its
components. This system utilizes a modular “universal slot” platform,
whose components are designed for high performance, capacity and
reliance.
Main Features
The Polycom RMX 2000 offers the following features:
•Linux® based
• Chassis based on the ATCA standard
• Support for standard network interfaces (IP, ISDN and LAN) and
large number of ports.
• H.323, SIP video, PSTN and ISDN
• New hardware technologies
• Telco grade high availability, redundancy, on-line upgrading and
dynamic resource allocation
• Easy integration of conference elements into external network
management
• Enhanced Continuous Presence (multi-image video)
• IVR (Interactive Voice Response) module
1
Page 8
Chapter 1- Hardware Description
RMX 2000 Specifications
Table 1-1 Polycom RMX 2000 Specifications
Physical
Height 3U (13.25 cm.)
Width 19” (48.26 cm.)
Depth 15.74” (40 cm.)
Weight Up to 16.5 Kg.
IP Protocols
Audio G.711, G.722, G.722.1, G.729A, G.723.1, Siren14.
Video H.261, H.263, H.264.
Network Interfaces
IP, ISDN, PSTN and LAN H.323, SIP, PSTN, LAN and ISDN.
1-2
Power Supply
AC Input/ Range, BTU Voltage range: 100-240 VAC, 4-8 AMP, 50/60 Hz.
Maximum BTU output: 3070 per hour.
Power Consumption
AC Maximum Power
consumption
Environment
Operating temperature 0°– 40°C (22°– 104°F).
Storage temperature -30°– 70°C (40°– 158°F).
Relative humidity 15% - 90% no condensing.
Operating altitude Up to 3,000 m (10,000 ft.).
Operating ESD 4 kV.
900 Watts.
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Polycom RMX 2000 Hardware Guide
System Capacities
The following table summarizes the different system capacities.
Table 1-2 System Functions and Capacities
System Functions MPM Mode MPM+ Mode
Maximum no. of participants (mixed)
in a conference
Maximum number of participants
(video) in a conference
Maximum number of conferences 200 400
Maximum number of Meeting Rooms 1000 1000
Maximum number of Entry Queues 40 40
Maximum number of Profiles 40 40
Maximum number of Conference
Templ ate s
Maximum number of SIP Factories 40 40
Maximum number of IP Services 11
Maximum number of ISDN Services 22
Maximum number of IVR Services 40 40
Maximum number of Recording
Links
Maximum number of IVR Video
Slides
80 200
(80 video and
120 audio)
80 80
80 200
11
150 150
Maximum number of Log Files (1Mb
max.)
Maximum number of CDR Files 1000 2000
Maximum number of Fault Files 1000 1000
Number of Participant alerts Unlimited Unlimited
1000 4000
1-3
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Chapter 1- Hardware Description
Table 1-2 System Functions and Capacities
System Functions MPM Mode MPM+ Mode
Number of HTTP (Web) clients
50 50
connected to the MCU
Maximum number Address Book
1000 1000
entries
Maximum number of Users 100 100
Table 1-3 System Resource Capacities According to Video Resolution
Video Resolution Resources with MPM+
HD Support CP / VSW
PSTN 400
VOIP 800
CIF 160
SD30 60
720p 40
1080p30fps 20
720p VSW 2Mb 160
1-4
1080p VSW 2Mb 160
720 VSW 4Mb 80
1080p VSW 4Mb 80
1080p VSW 6Mb 40
ISDN 7 E1 or 9 T1
Page 11
Polycom RMX 2000 Hardware Guide
Site Requirements
This section describes the requirements your site must meet for safe
installation and operation of the system.
Safety Requirements
For your protection, please read these safety instructions completely
before operating the equipment.
• Look carefully for potential hazards in your work area: moist floors,
ungrounded power cables, frayed power cords, missing safety
grounds and so forth.
• Locate the main circuit breaker within the room.
• Locate the emergency power OFF switch within the room.
• Never assume that power is disconnected from a circuit.
• Use only the power cord supplied with the system.
• The power cord should only be connected to a power outlet that has a
protective ground contact.
• Ensure that the power cord is easily accessible from the back of the
system at all times.
• Place the equipment in a well-ventilated area where the vents are free
from obstruction.
• Do not place heavy objects directly on top of the RMX 2000 unit.
• Do not use liquids around your equipment.
Rack Mount Safety Precautions
The following precautions should be followed with regards to rack mount
safety:
• Keep the area around the RMX 2000 clean and free of clutter.
• Decide on a suitable location for the equipment rack that will hold the
RMX 2000 unit. It should be situated in a clean, dust-free area that is
well ventilated. Avoid areas where heat, electrical noise and
electromagnetic fields are generated. You will also need it placed
near a grounded power outlet.
• Ensure that the leveling jacks on the bottom of the rack are fully
extended to the floor with the full weight of the rack resting on them.
1-5
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Chapter 1- Hardware Description
• In a single rack installation, stabilizers should be attached to the rack.
• In multiple rack installations, the racks should be coupled together.
• Always make sure the rack is stable before extending a component
from the rack.
• You should extend only one component at a time - extending two or
more simultaneously may cause the rack to become unstable.
• Before you install the rails, determine the placement of each
component in the rack.
• Install the heaviest components on the bottom of the rack first, and
then work up.
• Allow the power supply units to cool before touching them.
• Always keep the rack’s trays and card’s slots closed when not
servicing, to maintain proper cooling.
Installation Precautions
When handling electronic components, standard anti-static precautions must be
observed:
• Wear a grounding strap
• Handle cards by their edges only and do not touch their components or
connector pins
• Keep components in anti-static bags, when not installed in the RMX2000
1-6
The following precautions should be followed with regards to installation
of the RMX 2000:
• Use a regulating uninterruptable power supply (UPS) to protect the
RMX 2000 from power surges and voltage spikes, to keep your MCU
operating in case of a power failure.
• Place the RMX 2000 on a hard, flat surface such as a desktop or mount
it on 19” rack.
• The airflow of the RMX 2000 is from right to left. Be sure that the
areas in the left and right side of the system are clear for proper
ventilation.
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Polycom RMX 2000 Hardware Guide
RMX 2000
FAN
STATUS
CNTL
CNTL
MPM+80
MPM+80
PWR
STATUS
PWR
FANS
ERR RDY
ACTHDHS
ERR RDY ACT HS
HSERR R DY ACT
MPM/MPM+ Cards & LEDs Fan Drawer
Power supply Drawer
Control Unit
& LEDs
USB ports - not for
customer use
Optional CPU &
LEDs
Fan &
Power
Status
LEDs
RMX 2000 Components
On the RMX 2000 components are located on both the front and rear of the
MCU as listed in Table 1-4, "Polycom RMX 2000 Component Description".
For more information see the descriptions of the "RMX 2000 Front Panel”
on page 1-7 and "RMX 2000 Rear Panel” on page 1-10.
Please verify the type of chassis used on your RMX 2000. Starting with version
4.0, a new environmentally friendly RMX 2000 chassis is in use. For more
information, contact your next level of support.
RMX 2000 Front Panel
Figure 1-1 shows the front panel of the RMX 2000. The front panel
provides access to the RMX 2000 main CNTL modules, MPM/MPM+
modules, Power Supply drawer, Status LEDs, and Fans.
Figure 1-1 RMX 2000 Front Panel
1-7
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Chapter 1- Hardware Description
Table 1-4 Polycom RMX 2000 Component Description
Component Description
CNTL (CPU)
Module
Power Supply
Drawer
Fan Drawer Three fans are mounted sideways in a drawer. Airflow is
Multi Processor
Module (MPM)
Card
The CNTL module controls and manages the RMX 2000.
The CNTL module has an ComExpress Pentium-M
1.4GHz processor, a 40GB hard disk drive, 1GB Compact
Flash and 1GB of DDR RAM.
The Operating System is Linux.
The Power Supply drawer is located below the MPM/
MPM+ Cards and is connected to the backplane by
means of a power connector. It operates at 100-240 volts
AC 50/60 Hz, and provides +48VDC 700W output with
built-in load sharing capabilities.
from right to left, and out the side of the MCU. The drawer
is connected to the Back-plane by a connector.
The MPM cards perform the various RTP, audio and video
processing functions on the RMX 2000. MPM cards are
based on the ATCA standard, with a card manager (CM)
and up to 26 720MHz TI DSP’s.
Two types are available:
• MPM - F - 26 DSP’s
• MPM - H - 13 DSP’s
1-8
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Polycom RMX 2000 Hardware Guide
Table 1-4 Polycom RMX 2000 Component Description (Continued)
Component Description
Multi Processor
Module+ (MPM+)
Card
The MPM+ cards, perform the various RTP, audio and
video processing functions on the RMX 2000 unit. TI
C6455 processors are at the core of each MPM+ card
which are available in the following assemblies:
• MPM+20 (20 CIF resources)
• MPM+40 (40 CIF resources)
• MPM+80 (80 CIF resources)
Notes:
• The MPM+ card(s) can only work with software
version 4.0 or above. Ensure that software
appropriate to the MCU hardware configuration is
installed in the MCU.
• The MPM+ card can work only with a new
environmentally friendly D-type chassis and is
disabled when inserted in a C-type chassis.
1-9
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Chapter 1- Hardware Description
LAN 1-3 Ports
& LEDs
10/100Mb ShMG
LAN & LEDs
Internal LAN
connections
Serial
Port
USB
Port
Standby button &
LED
LAN1, LAN 3, ShMG and the Serial ports are only
for debugging and not for customer use
RMX 2000 Rear Panel
The RMX 2000 rear panel contains the RTM IP card and optionally, the
RTM ISDN card. The RTM IP card must be located on the bottom slot in
the rear of the RMX 2000. In addition, the rear panel houses the main
power switch, AC inlet, a circuit breaker, and additional communications
ports.
RTM IP
The RTM IP card provides system management based on the ATCA
standard and connects to the backplane. It controls and monitors the
system fans and regulates power supply. This card contains an Ethernet
Switch that manages the network of the system, routes data between the
cards and components of the system and provides connectivity to external
IP networks.
The RTM IP card connections include:
•3 LAN ports
• 10/100Mb ShMG port (Future Use)
• 1 Serial port (Future Use)
•1 USB port
1-10
LAN1, LAN3 and the 10/100Mb ShMG ports shall not be used and the plastic
caps covering those ports should not be removed.
Figure 1-2 RMX 2000 RTM IP Rear Panel Layout
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Polycom RMX 2000 Hardware Guide
The following items appear on the RMX 2000 rear panel:
Table 1-5 RMX 2000 Rear Panel - RTM IP Component Description
Item Description
LAN 1 NA - Disconnected.
LAN 2 Used for the Network connection.
LAN 3 For Remote Access only using the Alternate Management
10/100 ShMG NA - For debugging purposes only.
Serial NA - For debugging purposes only.
Note: LAN 1 is covered with a plastic cap that should not
be removed.
Network. For more information, see the RMX 2000
Administrator’s Guide, Appendix F: "Alternate
Management Network” on page G-1.
Note: When not in use, LAN 3 is covered with a plastic
cap that should not be removed.
Note: 10/100 ShMG is covered with a plastic cap that
should not be removed.
USB USB key connection. For more information, see the RMX
2000 Getting Started Guide, "First Time Installation and
Configuration” on page 2-1.
Standby button Toggle between CPU activation and standby.
1-11
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Chapter 1- Hardware Description
LAN & LEDs
E1/T1 connections
H/S LED
RTM ISDN
The RTM ISDN card connects directly to an MPM/MPM+. The RTM
ISDN card routes data between the MPM/MPM+ cards and components
of the system, converts ISDN T1/E1 media to IP packets and provides
connectivity to external ISDN networks.
The RTM ISDN card is installed on the rear panel of the RMX interfaces
between the RMX unit and the ISDN/PSTN switch. Up to two RTM ISDN
cards can be installed in one RMX 2000.
With the RMX 2000, you can either have a dedicated E1 or T1 Type Network
Service. It is not possible to have a mixed E1 and T1 ISDN Network Service.
An RTM ISDN card must connect directly to an MPM/MPM+ card:
• In an RMX with a single MPM/MPM+ card – the RTM ISDN card
must be installed in the rear panel slot on the
MPM+
In an RMX with two MPM/MPM+ cards – the RTM ISDN card can be
installed in either of the two rear panel card slots. Up to a total of 14
E1 or 18 T1 PRI cables can be installed with two MPM/MPM+ and
RTM ISDN cards
Each RTM ISDN card includes the following connections:
• 7 E1 or 9 T1 PRI lines that can be plugged into any of the 12
connections as shown in Figure 1-3
•1 LAN port
card
same level as the MPM
/
1-12
Figure 1-3 RMX 2000 RTM ISDN Rear Panel Layout
The RTM ISDN card supports 200 audio participants, regardless of whether the
spans are E1 or T1.
Page 19
Polycom RMX 2000 Hardware Guide
LAN 2 Connection
Power
Cable
Off/On
switch
E1/T1 Connection
ISDN/PSTN Clock Source
Each RTM ISDN card has its own primary and secondary clock source.
The first span to synchronize becomes the primary clock source and the
second span to synchronize becomes the secondary clock source. This
clock is used to synchronize ISDN spans only (it is not the system clock).
A single clock source triggers an alarm that can be turned off by setting
the appropriate flag in the system configuration.
Cables Connected to the RTM IP & ISDN Cards
All external connectors are located on the rear panel.
Figure 1-4 RMX 2000 Rear Panel View with Cables
Do not remove the protective caps from LAN1, LAN3 and ShMG ports.
1-13
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Chapter 1- Hardware Description
RMX 2000 LEDs
The RMX includes LEDs located on the front panel and rear panel. In the
front panel, the LEDs reflect the state of the components. The LEDs on the
rear panel indicate the state of the external connections and the status of
the RTM IP card.
RMX 2000 Front Panel LEDs
The following items appear on the RMX 2000 front panel:
Table 1-6 RMX 2000 Front Panel LED’s
Component LED ID LED Color Description
Fan Status Green OK.
Power Status Green OK.
Red Warning - Fan or power failure.
Red Error - Problem with power supply.
When the power cable is
unplugged, the FAIL LED is lit 2-3
seconds before turning OFF.
1-14
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Polycom RMX 2000 Hardware Guide
Table 1-6 RMX 2000 Front Panel LED’s (Continued)
Component LED ID LED Color Description
MPM/MPM+
Card
ERR Red ON - Major error on card.
Flashes - During card startup.
RDY Green ON - The card has completed
startup successfully.
Flashes - During card startup.
ACT Amber ON - At least one participant is
connected to a conference.
Flashes - During card startup.
HS Blue Flashes - Shut down process
initiated by lightly pulling the CPU
ejector levers. This LED flashes in
synchronization with the CNTL’s
card’s HS LED.
ON - Card is in a power down
mode.
Card removal Initiated - The card
can be removed safely once the
CPU ejector levers are fully open.
Card Insertion Initiated - If during
the startup phase the blue HS LED
remains lit, please ensure that the
card is properly seated in the
chassis. If this problem persists,
contact your next level of support.
1-15
Page 22
Chapter 1- Hardware Description
Table 1-6 RMX 2000 Front Panel LED’s (Continued)
Component LED ID LED Color Description
CNTL Unit ERR Red ON - Major system error. In case of
an active alarm this light is ON, and
the RDY green is OFF.
OFF - Normal.
Flashes - During system startup.
RDY Green ON - CPU card has successfully
completed startup. This light turns
green after completing the entire
system configuration.
OFF - Turns OFF when the ERR
red LED is activated.
Flashes - During system startup.
ACT Amber ON - At least one endpoint is
connected to the system.
Flashes - During system startup.
1-16
HD Red OFF - Normal.
Flashes - Hard disk is active.
HS Blue Flashes - Indicates when the
power down process is initiated on
an MPM/MPM+ card. This LED
flashes in synchronization with the
MPM/MPM+’s cards HS LED.
OFF - Normal
ON - CPU may be removed.
Page 23
Polycom RMX 2000 Hardware Guide
RMX 2000 Rear Panel LEDs
RTM IP
The following LEDs appear on the RTM IP card:
Table 1-7 RMX 2000 RTM IP LEDs
Component
LAN LEDs (1-3) LNK Green ON with an active network
10/100 ShMG
LEDs
SLOT (1-4)
LEDs
LED
Name
1 Gb Amber ON with a 1Gb online
LNK Green ON with an active network
100 Amber ON when the active network is
LNK (1-4) Green ON with an active network
1Gb (1-4) Amber ON with a 1Gb online
LED Color Description
connection, flickers with Packet
activity.
connection, flickers with Packet
activity.
connection, flickers with Packet
activity.
10/100Mb, flickers with Packet
activity.
connection, flickers with Packet
activity.
connection, flickers with Packet
activity.
1-17
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Chapter 1- Hardware Description
Table 1-7 RMX 2000 RTM IP LEDs (Continued)
Component
LED
Name
LED Color Description
ShMG LEDs ERR Red ON - Major error on RTM card.
Flashes - During system
startup.
ACT Red ON - Packet flow to and from
the MCU chassis.
Flashes - During system
startup.
RDY Green ON - RTM IP card has
successfully completed startup.
Flashes - During system
startup.
HS Blue OFF - Normal.
Flashes - During power down
process.
ON - RTM IP card may be
removed.
Standby LED Blue ON - CPU & System are in a
standby (OFF) mode.
1-18
Page 25
Polycom RMX 2000 Hardware Guide
RTM ISDN
The following LEDs appear on the RTM ISDN:
Table 1-8 RMX 2000 RTM ISDN LEDs
Function Name
LAN LED (1) LNK Green ON with an active network
ShMC LEDs H/S Blue OFF - Normal.
LED
Name
1 Gb Amber ON when 1Gb connection is
LED Color Description
connection, flickers with Packet
activity.
online, flickers with Packet
activity.
Flashes - This LED is activated
when the MPM/MPM+ card Hot
Swap functionality initiates a
power off routine on the MPM/
MPM+ and RTM ISDN cards.
ON - Power on the RTM ISDN
card has been switched OFF.
This LED is activated by the
MPM/MPM+ card when the
MPM/MPM+’s card Hot Swap
functionality powers off the
MPM/MPM+ and RTM ISDN
cards.
1-19
Page 26
Chapter 1- Hardware Description
MPM and MPM+ Configuration Modes
The RMX unit can work with either MPM or MPM+ (but not with both
simultaneously) media cards. The card Type installed in the system
determines the Card Configuration Mode. When MPM card is installed in
the MCU, it operates in MPM Mode. When MPM+ cards are installed, the
RMX operates in MPM+ Mode giving the administrator enhanced control
and monitoring of resource allocation and usage within the system.
MPM+ cards are supported only with d-type chassis and software version
4.0.
Each MPM+ card doubles the MPM capacities. Table 2 summarizes the
resource capacities of the various video resource types in an RMX
containing two MPM and MPM+ cards.
Table 2 MPM+ and MPM Resource Capacity
Maximum Possible
Port Type
MPM MPM+
Voice 400 800
1-20
CIF 80 160
SD30 20 60
HD720p 20 40
HD1080p –20
• RMXs with 500MB of memory can support a maximum of 400 simultaneous
voice calls and 120 CIF video calls, regardless of how system resources are
allocated. This limitation applies to RMXs configured with either MPM or
MPM+ cards.
RMXs with 1000MB of memory are not subject to this limitation.
• RMX memory size is listed in the Administration > System Information
properties box.
Page 27
Polycom RMX 2000 Hardware Guide
MPM+ Resource Capacities
The MPM+ card offers increased resource capacities and capabilities.
Three MPM+ card assemblies are available: MPM+ 80, MPM+ 40 and
MPM+ 20 offering various resource capacities for CP conferences.
In CP conferences:
• Frame rate has been increased – with HD720p now up to 60fps.
• Video resolution has been increased up to HD1080p.
• Bandwidth is up to 4 Mbps.
Table 3 summarizes the increased video capacities of the various MPM+
card assemblies.
Table 3 MPM+ Card Assemblies and Capacities for CP Conferences
Card
Typ e
MPM+ 80 400 80 30 20 10 10
MPM+ 40 200 40 15 10 5 5
MPM+ 20 100 20 7 5 2 2
Voice CIF
SD
@30fps
Resources
HD720p
@30fps
HD720p
@60fps
HD1080p
@30fps
Bandwidth
Up to
4Mbps
In HD Video Switching conferences:
The recommended number of connections at HD1080p resolution in an
RMX with two MPM+ cards is:
• 160 participants at line rates of up to 2Mbps
• 80 participants at line rates of up to 4Mbps
• 40 participants at line rates of up to 6Mbps
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Chapter 1- Hardware Description
MPM and MPM+ Modes
MPM+ and MPM cards installed in the system cannot be used
simultaneously. Therefore, the RMX can operate in either MPM or MPM+
Mode.
Operating Mode Selection During Startup / Restart
• When started with Version 4.0 installed, the RMX enters MPM+ Mode
by default, even if no media cards are installed.
• When upgrading a system from Version 3 (or lower) with Version 4.0
software downloaded from the Polycom Resource Center, the RMX
enters MPM Mode by default.
• The RMX only switches between MPM and MPM+ Card Configuration
Modes if MPM/MPM+ cards are removed or swapped while it is running.
• The Card Configuration Mode switch occurs during the next restart.
• Installing or swapping MPM/MPM+ cards while the system is off will not
cause a mode switch when the system is restarted – it will restart in the Card
Configuration Mode that was active previous to powering down.
Table 4 summarizes the Operating Mode After Next Restart resulting from of
adding or swapping MPM/MPM+ cards in a running system.
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Table 4 Card Configuration Mode After Next Restart
Current
Operating
Mode
MPM+
Media
Cards
Installed
MPM
or
MPM x 2
MPM
and
MPM+
MPM+
or
MPM+ x 2
Card(s)
Supported
None All MPM
MPM+ Only
All None MPM+
Card(s)
Disabled
MPM
Only
Operating
Mode After
Next Restart
MPM+
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Polycom RMX 2000 Hardware Guide
Table 4 Card Configuration Mode After Next
Current
Operating
Mode
MPM
Media
Cards
Installed
MPM
or
MPM x 2
MPM
and
MPM+
MPM+
or
MPM+ x 2
Card(s)
Supported
All None MPM
MPM
Only
None All MPM+
Example 1:
Current status
An RMX has two MPM cards installed.
The Card Configuration Mode is MPM.
Both MPM cards are enabled.
Action
1. Remove one MPM card.
2. Insert one MPM+ card.
Result
Restart
Card(s)
Disabled
MPM+ Only MPM+
Operating
Mode After
Next Restart
The Card Configuration Mode remains MPM.
The remaining MPM card remains enabled.
The inserted MPM+ card is disabled.
After Reset
The Card Configuration Mode is MPM+.
The inserted MPM+ card is enabled.
The remaining MPM card is disabled.
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Chapter 1- Hardware Description
Example 2:
Current status
An RMX has one MPM+ card installed.
The Card Configuration Mode is MPM+.
and the MPM+ card is enabled.
Action
1. Remove the MPM+ card.
2. Insert one MPM card.
Result
The Card Configuration Mode remains MPM+.
The inserted MPM card is disabled.
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Polycom RMX 2000 Hardware Guide
RMX Chassis Types
The RMX chassis can be of type A/B/C or D. The environmentally
friendly D-type chassis (indicated by the letter D in the Part Number) is
required for use with MPM+ card(s).
The chassis type can be viewed in the Hardware Monitor, by right
clicking Slot 0 and then clicking Properties.
The RMX 2000 - General Information dialog box opens.
The RMX Part Number contains the letter A/B/C/D that represents the
chassis type, as shown in the capture above.
For more details, see the RMX Administrator’s Guide, Chapter 18, “RMX
Hardware Monitoring” .
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Chapter 1- Hardware Description
Component Replacement
The RMX 2000 is designed with ease of maintenance in mind. Most
components are swappable and are accessible directly via the front panel
or the rear panel.
Only MPM/MPM+ cards are Hot Swappable. The RTM IP and RTM ISDN card
are not Hot Swappable. System shutdown is required when replacing the RTM
ISDN or RTM IP card.
The following components can be replaced when they are faulty:
• CNTL Module, see "Replacing the CNTL Module” on page 1-28.
• Power Supply Module, see "Replacing the Power Supply Module” on
page 1-30.
• Fan drawer, see "Replacing the Fan Drawer” on page 1-31.
• MPM/MPM+ card. This card is hot-swap enabled. See "Replacing a
Faulty MPM/MPM+ Card” on page 1-32.
• RTM ISDN card, see "Replacing a RTM ISDN Card” on page 1-34.
• RTM IP card, see "Replacing a RTM ISDN Card” on page 1-34.
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Warning!
• All maintenance tasks are to be performed by qualified, authorized
personnel.
• Use only replacement parts supplied by your dealer.
• Follow all procedures. Do not skip any steps.
Before replacing parts:
• To ensure a part needs replacing, complete the troubleshooting
procedures.
• Identify exactly which part needs replacing.
• Make sure you have the correct replacement part on hand.
• Make sure you are using proper ESD equipment, to prevent damage
to the system.
Note!
On all cards, if during the startup phase the blue HS LED remains lit, please
make sure that the card is properly seated in it’s slot. If this problem persists,
contact your next level of support.
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Polycom RMX 2000 Hardware Guide
Types of Ejector Levers on RMX Components
On the RMX, 2 types of ejector levers can be attached to the cards:
• An all metal (silver) lever
• A modified PMC compatible ejector lever covered by plastic caps
with a lock catch
Using the All Metal Ejector Lever
This ejector lever can be moved to 3 positions:
• Closed - The ejector levers are fully retracted and pushed up against
the card’s panel
• Partially Open - For card powering down mode. Partially open the
ejector lever(s) until the blue HS LEDs on the card and the Control
Unit start flashing. When the HS LED is constantly lit the card is in a
powered down mode and you can remove the card.
Warning!
Once the removal sequence is initiated and the HS led flashes, the process
cannot be terminated when activated.
• Fully Open - The card is released from the MCU housing
Using the Modified PMC Compatible Ejector Lever
This ejector lever can be moved to 3 positions:
• Closed/Locked - Ejector lever(s) are gently pushed up against the
card’s panel and is locked. Ensure that the lock catch is in the
standard closed position (shifted to the right as shown below).
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Chapter 1- Hardware Description
Handle
Unlocking the Lock Catch - With your index
finger holding the “handle” and your thumb shifting
the catch to left, gently pull the handle away from
the chassis until the lever is “fully open”
Closing the Lever - Make sure that the lever is in
an open position and push card close to the
chassis till the lever engages. With your index
finger holding the “handle” and your thumb holding
the catch fully to left, push the card against the
chassis whilst closing the lever. Use your thumb to
push the card into place by pushing your thumb to
the right and locking the catch into a locked
position. Make sure that the lever is locked.
Lever Fully Open - Pull the lever handle(s) to a
fully open position (approx. 70 degrees), as
shown here
• Partially Open - For card powering down mode. Partially open the
ejector lever(s) until the blue HS LEDs on the card and the Control
Unit start flashing. When the HS LED is constantly lit the card is in a
powered down mode and you can remove the card.
Warning!
Once the removal sequence is initiated the process cannot be terminated and
the HS led flashes when activated.
• Fully Open - In this position the card is released from the MCU
housing and can be removed.
Replacing the CNTL Module
The CPU module is the management system of the RMX 2000. Use the
following procedure to replace a CNTL Module:
1 Ensure that power switch on the RMX 2000 is turned OFF (O).
2 Unscrew the captive screws on the front panel of the RMX 2000 that
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secure the
CNTL Module.
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Polycom RMX 2000 Hardware Guide
3 Use the metal ejector levers to pull the CNTL Module out of its slot in
the Backplane.
4 Carefully slide the
CNTL Module out through the front panel.
5 On the
CNTL Module to be installed, move the ejector lever to the
fully open position.
6 Slide in the replacement
7 Push the
CNTL Module firmly into the Backplane, making sure it is
CNTL Module.
properly seated in its slot.
8 Ensure that the metal ejector levers are fully retracted into their
housings.
9 Tighten the captive screws on the front panel of the RMX 2000 that
secure the Functional
CNTL Module.
10 Turn ON the RMX 2000.
For more information on the Card Configuration Modes after reset, see "MPM
and MPM+ Configuration Modes” on page 1-20.
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Chapter 1- Hardware Description
Replacing the Power Supply Module
A single supply unit powers the RMX 2000. Use the following procedure
to replace a Power Supply:
Please verify the type of power supply used on your RMX 2000. Do not insert a
different type of power supply than the current type installed on your system.
1 Ensure that the power switch on the RMX 2000 is turned OFF (O) and
that the power cords are disconnected from the MCU.
2 Unscrew the captive screws on the front panel of the RMX 2000 that
secure the Power Supply unit.
3 Use the finger grip to pull the Power Supply unit out of its slot in the
Backplane.
4 Carefully slide the Power Supply unit out through the front panel.
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5 Slide in the replacement Power Supply unit.
6 Push the Power Supply unit firmly into the Backplane, making sure it
is properly seated in its slot.
7 Ensure that the metal ejector levers are fully retracted into their
housings.
8 Tighten the captive screws on the front panel of the RMX 2000 that
secure the Power Supply unit.
9 Turn ON the RMX 2000.
For more information on the Card Configuration Modes after reset, see "MPM
and MPM+ Configuration Modes” on page 1-20.
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Polycom RMX 2000 Hardware Guide
Replacing the Fan Drawer
Three fans are mounted in the Fan drawer, where the airflow is from right
to left. Should one of these fans fail as indicated by a Fan LED, you are
required to replace the Fan drawer.
1 Unscrew the captive screws on the front panel of the RMX 2000 that
secure the Fan drawer.
2 Use the metal ejector levers to pull the Fan drawer out of its slot in the
Backplane.
3 Carefully slide the Fan drawer out through the front panel.
Warning!
The Fan drawer can be replaced when the RMX unit is ON, however a
replacement drawer must be inserted immediately. The temperature increase is
detected by the system, when critical, a system shutdown is initiated.
4 Slide in the replacement Fan drawer.
5 Push the Fan drawer firmly into the Backplane, making sure it is
properly seated in its slot.
6 Ensure that the metal ejector levers are fully retracted into their
housings.
7 Tighten the captive screws on the front panel of the RMX 2000 that
secure the Fan drawer.
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Chapter 1- Hardware Description
Replacing a Faulty MPM/MPM+ Card
Removing the MPM/MPM+ Card from the MCU
All MPM/MPM+ cards can be installed or removed while the RMX 2000
is powered on and operating.
Prior to removing an MPM/MPM+ card the captive screws must be
unscrewed and the ejector levers must be opened to initiate a “power
down” on the card.
1 If applicable, loosen the captive screws and remove the slot cover.
2 Power down the card by partially opening the ejector levers until the
blue HS LED on the card and the Control Unit start to flash.
Warning!
Once the removal sequence is initiated the process cannot be terminated and
the HS LED flashes.
3 The power off sequence for the interconnected MPM/MPM+ and
RTM ISDN cards are initiated as follows:
— All participant connections on the card are disconnected.
— A fault is generated on the system.
— For each disconnected participant, a participant disconnection
event is written to the CDR with the disconnection cause
Disconnected by Operator.
— New participant connections are blocked when the card is
removed.
— If an RTM ISDN card is connected to the MPM/MPM+ card it is
also powered off and all ISDN and PSTN participants are
disconnected.
— When an RTM ISDN card is removed, its resources are deducted
from the Resource Report.
— A Log File entry is written indicating MPM/MPM+ card removal.
— Port usage is re-calculated and the Port Gauges and Video/Voice
Port Configuration dialog box are updated.
4 When the blue HS LEDs on the MPM+, RTM ISDN and Control Unit
stop flashing and remain lit, unscrew the captive screws and move
the ejector levers to their fully open position and remove the MPM/
MPM+ card.
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Polycom RMX 2000 Hardware Guide
5 Carefully slide the MPM/MPM+ card out through the front panel.
Installing the Replacement MPM/MPM+ Card
1 On the card to be installed, move the ejector levers to their fully open
position.
2 Slide in the replacement MPM/MPM+ card.
3 Push the MPM/MPM+ card firmly into the Backplane, making sure it
is properly seated in its slot.
4 Ensure that the metal ejector levers are fully retracted into their
housings.
5 Tighten the captive screws on the front panel of the RMX that secure
the MPM/MPM+ card to the chassis.
Installing a New MPM/MPM+ Card in a Powered On RMX 2000
1 If applicable, loosen the captive screws and remove the slot cover.
2 On the card to be installed, move the ejector levers to their full open
position.
3 Insert the card into the slot until the ejector levers touch the front
edge of the card cage.
4 Push the ejector levers to their closed position and tighten the captive
screws on each side of the card, securing the MPM/MPM+ card to
the RMX.
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Chapter 1- Hardware Description
Ejector Lever
Captive Screw
The blue HS LEDs on the MPM/MPM+ card and the Control Unit
start flashing and the power on cycle for the card is initiated:
— The card’s resources are added to the system resources list
— The number of available ports on the RMX is increased to the
current CFS license level
— Port usage is re-calculated and the Port Gauges and Video/Voice
Port Configuration are updated
When the power on cycle of the MPM/MPM+ card is completed, the
blue HS LEDs will turn OFF. The green RDY LED on the MPM/
MPM+ card switches on and remains lit.
Replacing a RTM ISDN Card
The RTM ISDN card can only be used with software version 3.0 or higher.
1 Ensure that the power switch on the RMX 2000 is turned OFF (O).
2 Loosen the captive screws that fasten the card to the MCU.
3 Remove the RTM ISDN card. Use the metal ejector levers to pull the
RTM ISDN card out of its slot in the backplane.
4 Carefully slide the RTM ISDN card out through the front panel.
5 On the card to be installed, move the ejector levers to their fully open
position.
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Polycom RMX 2000 Hardware Guide
LAN
Power
PRI Cables
6 Slide in the replacement RTM ISDN card.
7 Insert the card into the slot until the ejector levers touch the front
edge of the card cage.
8 Push the ejector levers to their fully closed position.
9 Tighten the captive screws on each side of the rear panel of the card,
securing the RTM ISDN card to RMX.
10 Turn ON the RMX 2000.
11 Connect the RJ-45 terminated PRI cables into any of the slots labeled
PRI1 - PRI12:
7 E1 or 9 T1 cables can be connected to each RTM ISDN card, up to a
total of 14 E1 or 18 T1 PRI cables when two RTM ISDN cards are
installed.
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Chapter 1- Hardware Description
Replacing the RTM IP Card
The RTM IP card on the rear of the RMX 2000 provides connectivity to all
the MCU modules. Use the following procedure to replace the RTM IP
card:
1 Ensure that the power switch on the RMX 2000 is turned OFF (O).
2 Unscrew the captive screws on the rear panel of the RMX 2000 that
secure the RTM IP card.
3 Use the metal ejector levers to pull the RTM IP card out of its slot in
the backplane.
1-36
4 Carefully slide the RTM IP card out through the rear panel.
5 On the card to be installed, move the ejector levers to their fully open
position.
6 Slide in the replacement RTM IP card.
7 Push the RTM IP card firmly into the backplane, making sure it is
properly seated in its slots.
8 Ensure that the metal ejector levers are fully retracted into their
housings.
9 Tighten the captive screws on the rear panel of the RMX 2000 that
secure the RTM IP card.
10 Turn ON the RMX 2000.
For more information on the Card Configuration Modes after reset, see "MPM
and MPM+ Configuration Modes” on page 1-20.
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