Polycom DOC2238A User Manual

Polycom MGC+50/ MGC+100 Hardware & Installation Guide

Version

9.0.4

| August 2010 | DOC2238A

Trademark Information

Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United States and various other countries.

All other trademarks are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

MGC+ Unit Main Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

MGC+50/MGC+100 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

MGC+ Control Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Scope of Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

List of Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Installation and Configuration Workflow . . . . . . . . . . . . . . . . . . . . . 1-11

Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

MGC+100 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Inspecting the MGC+/ReadiManager IAM Package Conten ts . . 2-2

System Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

General Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Rack Mount Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Polycom MGC+/ReadiManagerReadiManager Precautions . . . . 2-3

Unpacking and Positioning the MGC+100 . . . . . . . . . . . . . . . . . 2-4

Mounting the MGC+100 on a 23” Rack . . . . . . . . . . . . . . . . . . . 2-6

Mounting the MGC+100 on a 19” Rack . . . . . . . . . . . . . . . . . . . 2-8

Installing the ReadiManager IAM in the MGC+ Unit . . . . . . . . . . . 2-11

Inspecting the MGC+ ReadiManager Server . . . . . . . . . . . . . . 2-11

Contents of the MGC+ ReadiManager Server pre-installed

on the MGC+ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Contents of the MGC+ ReadiManager Server Upgrade

Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

MGC+ ReadiManager Installation . . . . . . . . . . . . . . . . . . . 2-12

Removing the Blank Panel from the MGC+ Unit . . . . . . . 2-14

Installing the I/O Card for the ReadiManager IAM . . . . . . 2-15

Inserting the ReadiManager IAM into the MGC+ Unit . . . 2-16

Connecting and Setting Up the MGC+100 . . . . . . . . . . . . . . . . . . . . 2-17

MGC+100 Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Connecting to the power source . . . . . . . . . . . . . . . . . . . . . 2-18

MGC Hardware and Installation Guide

Table of Contents

Connecting the MGC+100 to the LAN Network . . . . . . . . 2-19

Connecting the MGC+100 to the Operator Workstation

(PC) Directly via RS-232 (Optional) . . . . . . . . . . . . . . . . . 2-19

Connecting the MGC+100 to the Network . . . . . . . . . . . . 2-20

MPI-4/8 Hardware Installation for the MGC+100 . . . . . . . . . . 2-21

To install the MPI-4/8 Network Interface Module: . . . . . . 2-22

MGC+50 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26

Unpacking and Positioning the MGC+50 . . . . . . . . . . . . . . . . . 2-26

Mounting the MGC+50 on a Rack . . . . . . . . . . . . . . . . . . . . . . 2-28

Connecting and Setting Up the MGC+50 . . . . . . . . . . . . . . . . . 2-32

MGC+50 Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32

Connecting to the Power Source . . . . . . . . . . . . . . . . . . . . 2-33

Connecting the MGC+50 to the LAN Network . . . . . . . . . 2-34

Connecting the MGC+50 to the Operator Workstation (PC)

Directly via RS-232 (Optional) . . . . . . . . . . . . . . . . . . . . . 2-34

Connecting the MGC+50 to the PSTN Network . . . . . . . . 2-35

Connecting the MGC+50 to the H.323 Network . . . . . . . . 2-36

MPI-4/8 Hardware Installation for the MGC+50 . . . . . . . . . . . 2-37

Compact Flash Memory Use on the MGC+ . . . . . . . . . . . . . . . . . . . 2-40

Rescue Disk (pSOS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-41

Swapping the Operating System (OS) . . . . . . . . . . . . . . . . . . . . . . . 2-42

MGC+ Software Installation and Configuration . . . . . . . . . . . . . . . 2-43

Initial ReadiConvene IAM Configuration . . . . . . . . . . . . . . . . 2-43

First Entry MGC+ Control Unit (CU) IP Configuration . . . . . 2-43

Method 1 - Using a Compact Flash with the Updated LAN.CFG

File: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-43

Method 2 - Using a Cross-over Cable and a Laptop to Connect

to the MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-46

Method 3 - Defining the IP address using a Keyboard and

Mouse: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-49

Formatting and Creating a New Compact Flash Boot File . . . . . . . 2-50

Clocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-52

System Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Information Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

MGC+ Manager Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

MGC Hardware and Installation Guide

Power Supply Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

MGC+100 Components Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

MGC+50 Components Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

ReadiManager IAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Control Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Control Bus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Information Highway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Powerplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Power Supply Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

Power Module in the MGC+100 . . . . . . . . . . . . . . . . . . . . . . . . 4-13

Power Module in the MGC+50 . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

Power Supply Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

Circuit Breaker (AC Power) . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

Alarms Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

Functional Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

Net-2/Net-4/Net-8 or T1-CAS Network Interface Mo dule . . . . 4-20

The Net-2/Net-4/Net-8 ISDN/T1-CAS Network Interface

Data Stream . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22

IP+ Network Interface Module . . . . . . . . . . . . . . . . . . . . . . . . . 4-23

Module Port Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24

IP+ Network Interface Module Architecture . . . . . . . . . . . 4-25

The MPI-4/8 Network Interface Module . . . . . . . . . . . . . . . . . . 4-26

MPI-4/8 Network Interface Data Stream . . . . . . . . . . . . . . 4-28

MPI Network Interface Module Architecture . . . . . . . . . . . 4-30

MUX+ Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31

MUX+ Card Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32

IVR/Greet & Guide Welcome Slide . . . . . . . . . . . . . . . . . . 4-33

MUX+ Port Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33

MUX+ Participant Move Options . . . . . . . . . . . . . . . . . . . . 4-34

MUX+ Resource Report . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35

Audio+ Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37

iii

Table of Contents

Audio+ Module Architecture . . . . . . . . . . . . . . . . . . . . . . . 4-38

Audio+ Port Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38

Video+ Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40

Video+ Module Architecture . . . . . . . . . . . . . . . . . . . . . . . 4-41

Data Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-42

Data Module Architecture . . . . . . . . . . . . . . . . . . . . . . . . . 4-42

Input/Output (I/O) Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-43

Rear I/O Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-43

Types of I/O cards on functional Modules . . . . . . . . . . . . . 4-44

Audio+ Music I/O Card . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-47

Attaching the Music I/O Card to the Audio+ Module . . . . 4-47

Enabling the Audio+ Music I/O Card in the MCU

Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-49

MUX+ Video Slides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-51

System Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Controls and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

MGC+ Unit Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

MGC+ Unit Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Corrective Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Replacing a Functional Module . . . . . . . . . . . . . . . . . . . . . . . . 5-10

Replacing the I/O Cards of Functional Modules . . . . . . . . . . . 5-10

Replacing the Power Supply Modules on the MGC+100 . . . . 5-11

Replacing the Power Supply Module on the MGC+50 . . . . . . 5-11

Fan Replacement for the MGC+100 . . . . . . . . . . . . . . . . . . . . . 5-15

Fan Replacement for the MGC+50 . . . . . . . . . . . . . . . . . . . . . . 5-16

Replacing the Main Control Module . . . . . . . . . . . . . . . . . . . . 5-17

Replacing the Main Control Module rear I/O Panel . . . . . 5-18

Replacing Compact Flash Accessories . . . . . . . . . . . . . . . . . . . 5-18

Replacing the Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19

Verifying the Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20

Shutting Down the MGC+ 50/100 . . . . . . . . . . . . . . . . . . . . . . 5-21

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22

MGC Hardware and Installation Guide

Appendix A: Interfaces Pin Assignment . . . . . . . . . . . . . . . . A-1

PRI Port Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1

LAN PIN Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-2

Alarms Port Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . .A-2

RS-232 Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-3

Serial Port Connectors Pin out Assignment . . . . . . . . . . . . .A-4

Cables For the MPI-4/8 Network Interface Module . . . . . . .A-6

Table of Contents

Before You Begin

The MGC+50 and the MGC+100 are high performance, high capacity Multipoint Control Units (MCU) which support up to 48 ports for the MGC+50, and 96 ports for the MGC+100. They utilize a variable port bandwidth ranging from 56 to 1920 Kbps.

Figure 1-1: MGC+ 50

Figure 1-2: MGC+ 100

1-1

Chapter 1 - Before You Begin

The system meets International Telecommunication Union Telecommunication Standardization Sector, (ITU-T, formerly CCITT) standards for multipoint multimedia bridging devices, and meets ETSI standards for telecommunication products.

The flexible architecture in the system is designed to accommodate users’ changing multipoint needs. This system utilizes a modular “universal slot” platform that allows the formation of different configurations based on users’ individual port capacity and functionality requirements.

1-2

MGC+ Unit Main Features

The MGC+ unit offers the following features:

• Supports a large number of ports (48 for the MGC+50, 96 for the

MGC+100) running at 128 Kbps

• Universal slots, telco grade high availability with hot-swappable

modules, redundancy, on-line upgrading and dynamic resource allocation

• Support for standard network interfaces (ISDN, T1-CAS, LAN and V.35

serial) for the easy integration of conference elements into external network management and billing systems

• Support for up to 16 operator workstations (PCs) connected to either a

local or remote MCU; each operator workstation can be connected to several MGC+ units

• Multirate conferencing and Transcoding (audio and video, including

high bit rate video and data bit rate conversion)

• Channel aggregation according to H.221, Bonding and Multirate (H0)

• Automatic rate detection upon endpoint connection to the conference

• H.320/H.323 video, T.120 data conferencing

• Enhanced Continuous Presence (multi-image video)

• IVR (Interactive Voice Response)

• Windows NT®/Windows 2000®/Windows XP® based operator station

• Multiple operators per conference

• Multiple conferences and MCUs per operator

• TCP/IP - LAN - Internet access

• Supports serial communication (V.35/RS-530/RS-449) (optional)

MGC+ Hardware and Installation Manual

1-3

Chapter 1 - Before You Begin

MGC+50/MGC+100 Specifications

Table 1-1 lists the specifications of the MGC+50 and the MGC+100 units.

Table 1-1: MGC+ Specifications

Physical MGC+50 MGC+100

Height 16” 16” Width 15”, 19” with

mounting plate

Depth 19.5” 19.5” Weight Up to 24 kg Up to 48 kg Free space above the

MCU rack

IP Protocols MGC+50/MGC+100

Audio G.711, G.722 (48), G.722.1, G.728, G. 723.1,

Video H.261, H.263 (Annexes N, F, P), H.264 Data T.120

H. 320 Protocols MGC+50/MGC+100

Audio G.711, G.722 (48), G.722.1, G.728, G. 723.1, Siren

Video H.261, H.263 (Annexes N, F, P), H.264 Data T120 Cascading H.243

3” in standard installations

G.729A, Siren 7, Siren 14

7, Siren 14

23” with mounting plates, 19” with unit at 90

3” standard installation, 9” if a MPI-8 is to be fitted

1-4

Channel aggregation H.221, BONDING, Multi-Rate (H0)

Table 1-1: MGC+ Specifications

Network interfaces ISDN:

T1 PRI, E1 PRI, Multirate ISDN, NFAS, Leased lines-T1/E1, Switched 56

T1-CAS:

T1-CAS lines for Audio Only connections

IP (H.323 and SIP):

LAN

Serial:

V.35, RS449, RS530/A

MGC+ Hardware and Installation Manual

External Communications

MGC+50/MGC+100

Data rates 56 Kbps - 1920 Kbps (E1) Network interfaces ISDN T1/ E1, T1-CAS, LAN, serial (MPI) MGC+ Manager control

connection

An independent LAN connection (separate from the Network connection)

Clock synchronization Synchronizes to external network

Local/Remote External Equipment

MGC+50/MGC+100

Operator workstations LAN/RS-232/Modem/Internet Reservation systems LAN/Internet/Modem

Environment MGC+50/MGC+100

Operating temperature 10°–40°C (50°–104°F)

10°–35°C (50°–95°F) when installed in a 19” rack Storage temperature -40°–70°C (40°–158°F) Relative humidity 15%-90% no condensing Operating altitude Up to approx. 3,000m (10,000ft) Storage altitude Up to approx. 12,000m (40,000ft) Operating ESD +8kV Storage ESD +15kV

1-5

Chapter 1 - Before You Begin

Table 1-1: MGC+ Specifications

System Communications

Integrated scheduler Yes API to 3rd party

reservation systems

Conference Setup (Scheduled/

Unscheduled)

Meet Me Per

MGC+50/MGC+100

Yes

MGC+50/MGC+100

• Conference

• MCU

• Channel

• Party

Dial-out/Dial-in Yes

Diagnostics MGC+50/MGC+100

Power up Yes On-line Yes Remote Yes

Serviceability / Reliability

MGC+50/MGC+100

1-6

Hot plug-in modules Yes Front panel removable

modules

Power Supply MGC+50 MGC+100

AC Input 100-240 VAC,

Yes

50/60 Hz

100-240 VAC, 50/60 Hz

MGC+ Hardware and Installation Manual

Table 1-1: MGC+ Specifications

Power Consumption MGC+50 MGC+100

AC Maximum Power consumption

MGC+ Control Unit

A new Control unit is located in Slot A of the front panel of the MGC+. The Control Unit has the following features:

• Support of both XPEK and pSOS Operating Systems (OS)

• XPEK or pSOS swappable Operating Systems (OS)

• MGC Manager Version 7.0x

• External IDE Compact Flash

• 40 GB Hard Drive

• USB port

• CCOM, revision version 5

• New Rear Access I/O

AC Voltage - 10Amp

at 100 V AC, 5 Amp at

240 VAC protected by

a 15 Amp circuit

breaker.

AC Voltage - 15 Amp at 100 VAC and 7.5 Amp at 240 VAC protected by a 15 Amp circuit breaker.

1-7

Chapter 1 - Before You Begin

Scope of Manual

This manual describes the MGC+50 and the MGC+100 hardware and installation procedure. It is intended for service engineers, system administrators and system operators who need to install, configure and maintain the MGC+ unit.

Detailed information on using the system, including starting and shutting down the system, is provided in the MGC+ Manager User’s Guide.

This manual assumes the user has the following knowledge:

• Familiarity with Windows 2000®, Windows NT®, and Windows XP®

environment and interface

• Basic knowledge of videoconferencing concepts and terminology

The MGC+ Hardware and Installation Manual includes the following topics:

• Chapter 1 - Before You Begin

Provides a general description of the MGC+ unit, its main features and description of the MGC+ Hardware and Installation Guide.

• Chapter 2 - Hardware Description

This chapter includes the Descriptions of the MGC+50/MGC+100 front panel, back panel, and functional modules.

• Chapter 3 - System Architecture

Describes the system architecture and the data flow.

• Chapter 4 - Hardware Description

Describes the various components that make up the MGC+ unit.

• Chapter 5 - Maintenance

Describes the controls and LED indicators and provides maint enance procedures.

• Appendix A - Interfaces Pin Assignment

Describes the pinout of the various MGC+ unit connectors.

1-8

Conventions

Before using this manual, it is important for you to understand the terms and conventions used:

• The term “Choose” or “Double-click” is used when you need to activate

• The term “Select” or “Click” is used to highlight a part of the window,

• The term “Right-click” is used when you press and release the right

• The term “Choose OK” means that you can either click the OK button

• Keyboard keys appear in capital letters, between these two symbols

• The plus sign (+) between two key names indicates that you must press

• Bold type appearing in the text, or in a procedure indicates the word or

• Italic type appearing in the text or in a procedure indicates the menu

• Tips and notes appear in a different typeface and between two bars. For

MGC+ Hardware and Installation Manual

a menu command or a command button in the dialog box.

dialog box or menu that you want to be changed with your next action.

mouse button to open a pop-up menu.

with the mouse, or press the <Enter> key on the keyboard.

< >. For example, the Shift key appears as <Shift>.

and hold down one key while pressing down the second key. For example, “press <Alt>+<P> means that you press and hold down the Alt key while you press the P key.

the character that you should type into a text box from the ke yboard. It is also used to indicate the name of the menu name or command name that you should select.

name, dialog box name or field name from which an option should be selected or into which parameters should be entered.

example:

This is an example of notes that you may encounter throughout this Hardware Manual.

1-9

Chapter 1 - Before You Begin

List of Abbreviations

The following is the list of abbreviations used throughout this manual:

Table 1-2: Abbreviations

API Application Programming Interface CSU Channel Service Unit DPR Dual Port Ram ESD Electro-Static Discharge HDLC High-level Data Link Control HSD High Speed Data IP Internet Protocol ISDN Integrated Services Digital Network

1-10

LAN Local Area Network LED Light Emitting Diode LSD Low Speed Data MCU Multipoint Control Unit MGC+ Multimedia Gateway Control MPI Multi Protocol Interface MUX Multiplexor PBX Private Branch Exchange PRI Primary Rate Interface TCP Transmission Control Protocol TDM Time Division Multiplexing

MGC+ Hardware and Installation Manual

MGC+ Getting Started Guide, Chapter 2

MGC+ Getting Started Guide, Chapter 3

MGC Administrator’s Guide, Chapter 2

MGC+ Getting Started Guide, Chapter 3

MGC Manager User’s Guide - Volume II, Chapter 6

Installation and Configuration Workflow

The MGC+ unit installation and config ura tion process i nclud es the follo wing main steps: Hardware Installation, Software Installation, Network Services definition and the MGC+ unit cards configuration, and Database Configuration. The hardware and software installation, initial IP configuration and Network Services definition stages are described in the MGC+ Getting Started Guide. The installation and configuration steps and their description are detailed in the following flowchart.

Figure 1-3: Installation and Configuration Workflow

1-11

Chapter 1 - Before You Begin

1-12

Hardware Inst allation

Hardware

Installation

Network Services

Definition

Database

Configuration

MGC Unit

Definition in the

MGC Manager

Software

Installation

First Entry MCU IP Configuration

MGC Unit

Software Upgrade

(Optional)

MGC+ Hardware and Installation Manual, Chapter 2

MGC+ Administrator’s Guide, Chapter 2

MGC+ Administrator’s Guide, Chapter 3

MGC+ User’s Guide - Volume II, Chapter 6

This chapter describes the unpacking and connection of bo th the MGC+50 and the MGC+100, to the ISDN, T1-CAS, H.323, MPI or serial network to the operator workstation (PC).

Figure 2-1: Installation and Configuration Workflow - Hardware Installation

2-1

Chapter 2 - Hardware Installation

MGC+100 Hardware Installation

Inspecting the MGC+/ReadiManager IAM Package Contents

You should inspect the shipped box and note if it was damaged in any way. If the box items show damage, you should file a damage claim with the carrier who delivered it.

When deciding on a setup locati on for the MGC+, refer to the section “System Safety” on page 2-2.

Disclaimer

Polycom is not responsible for damage sustained during shipment of this product.

System Safety

This section includes the follow topics related to system safety:

• “General Safety Precautions” on page 2-2

• “Rack Mount Safety Precautions” on page 2-3

• “Polycom MGC+/ReadiManagerReadiManager Precautions” on page 2-

General Safety Precautions

Follow these rules to ensure general safety:

• Keep the area around the Polycom ReadiManager clean and free of

clutter.

• The MGC+50 weighs approximately 24 kg (53 lbs) and the MGC+100

weighs approximately 48 kg (106 lbs). When lifting the system, two people at either end should lift slowly with their feet spread out to distribute the weight. Always keep your back straight and lift with your legs.

2-2

Rack Mount Safety Precautions

The following precautions should be followed with regards to rack mount safety:

• Decide on a suitable location for the equipment rack that will hold the

MGC+/ReadiManager unit. It should be situated in a clean, dust-free area that is well ventilated. Avoid areas where heat, electrical noise and electromagnetic fields are generated. You will also need it placed near a grounded power outlet.

• Ensure that the leveling jacks on the bottom of the rack are fully

extended to the floor with the full weight of the rack resting on them.

• In a single rack installation, stabilizers should be attached to the rack.

• In multiple rack installations, the racks should be coupled together.

• Always make sure the rack is stable before extending a component from

the rack.

• Y ou should extend only one component at a ti me - extending two or more

simultaneously may cause the rack to become unstable.

• Before you install the rails, determine the placement of each component

in the rack.

• Install the heaviest server components on the bott om of the rack first, and

then work up.

• Allow the power supply units to cool before touching them.

• Always keep the rack’s front door and all the blade’s panels and

components closed when not servicing, to maintain proper cooling.

MGC+ Hardware and Installation Manual

Polycom MGC+/ReadiManagerReadiManager Precautions

The following precautions should be followed with regards to installation of the ReadiConvene:

Use a regulating uninterruptable power supply (UPS) to protect the MGC+ from power surges and voltage spikes, to keep your MCU and ReadiManager IAM operating in case of a power failure.

2-3

Chapter 2 - Hardware Installation

Carrying Strap

Lock in Open Posit ion

Wood Packing Case

Lock in Closed Position

Unpacking and Positioning the MGC+100

To unpack and position the MGC+100:

1. When you receive your MGC+100, inspect the equipment for damage and verify that the components match the packing slip. If you did not receive a component or if there is damage to the system, notify your service representative immedi ately.

2-4

Figure 2-1: MGC+100 package

2. Place the MGC+100 unit on a stable flat surface in a location that meets the MGC+ environment requirements, which are:

— Operating temperature: 10°–40°C (50°–104°F) or 10°–35°C

(50°–95°F) when installed in a 19” rack

— Humidity: 15%–90% non-condensing — Altitude: Up to 3,000m (10,000ft) — ESD: +8 kV

3. Release the clasp locks at the bottom, and lift the MGC+100 top cover.

MGC+ Hardware and Installation Manual

Foam Block

Wood Packing Case

Figure 2-2: Unpacking the MGC+100

4. Lift the MGC+100 unit and remove the packaging material.

5. Lower the MGC+100 unit, placing it on the surface.

If the MGC+100 is a standalone unit, place it on a flat surface. If you are rack mounting the MGC+100, allow a minimum clearance of 3” above the unit.

2-5

Chapter 2 - Hardware Installation

rear

front

remove screws

Mounting the MGC+100 on a 23” Rack

The MGC+100 can be mounted to a 23” rack using the two mounting plates that are pre-installed on the unit.

1. Make sure that the MCU is turned OFF and it is disconnected from the AC power.

2. Place the MCU in a 23” rack and support it, screw the mounting brackets to the rack securing it with bolts and self-locking nuts (which the client provides).

-orIf the MGC+100 was shipped without the two mounting plates that are

usually pre-installed:

3. Make sure that the MCU power is tu rned OFF and t hat it is disconnected from the AC power.

4. With a slotted screwdriver remove the five nylon plu g hole covers from the MCU side covers.

5. With an Allen wrench (M4), remove the five screws from the MCU side covers.

2-6

6. Remove both MCU side covers.

7. Remove the plates from the both sides of the MGC by removing the appropriate number of functional modules to allow access to the screws.

MGC+ Hardware and Installation Manual

front

Remove plate

Screw mounting plate from the inside of the MGC

(Front)

8. Unscrew both MCU the side screws and remove both side plates.

9. From the inside of the MGC-100, screw the mounting brackets to both

sides of the MCU, securing the screws in the mounted bracket.

2-7

Chapter 2 - Hardware Installation

Power

OutIn

Power

OutIn

Power

OutIn

MGC+

Line 1

Line 2

Line 3

Line 4

Line 5

Line 6

Line 7

Line 8

19" Attachment Bar

10. Place the MCU in a 23” rack and while supportin g it, screw the mounting brackets to the rack securing it with bolts and self-locking nuts.

When the unit is installed on a rack, the rack must be properly grounded to the central office ground. The rack must be grounded with two-hole compressiontype connectors using copper conductors (tinned or untinned). Wire, bus bar or braided strap connectors are acceptable.

Mounting the MGC+100 on a 19” Rack

The MGC+100 can be mounted in a 19” rack using the mounting kit (P/NKIT2026A). It is highly recommended that the 19” rack be located in an air-

conditioned room.

When the MGC+100 unit is installed on a 19” rack, environment temprature should not exceed 35°C or 95°F.

Figure 2-3 shows how to mount the MGC+100 on the 19” rack.

Figure 2-3: MCU Rack Mount

2-8

MGC+ Hardware and Installation Manual

Item # 3

Because of heat considerations, the MCU must be installed with the Control Unit Module placed on the left bottom.

1. Check that all the parts are in the kit.

The kit should contain the following items:

Table 2-1: 19” Rack Mounting Kit

Item # Polycom P/N Description Quantity

1 MEC2063A 23" TO 19" Mounting Bar

MGC+100 at 90 Degrees

2 SCR2005A Screw 10-32 x 1/2” Allen S/H

ST/ST

3 WAS2003A Washer M5 Spring Latch Loc.

ST\ST

4 WAS2004A Washer M5 Flat ST/ST 8

2. Make sure that the MCU power is turned OFF and it is disconnected

from the AC power. Remove the side covers as described on page 2-4.

3. If the MCU is a standalone unit, you must first remove the side covers,

and add the mounting brackets to a 23” rack (see pages 2-4 to 2-6).

4. Attach the two mounting bars to the MCU as follows:

a. Fit the spring washer (Item #3) onto the screw (#2).

2-9

Chapter 2 - Hardware Installation

Item #4

b. Fit the flat washer (Item #4) onto the screw.

c. Take the two mounting bars (Item #1) from the kit and attach them

5. Carefully rotate the MGC+100 counterclockwise 90°, making sure the Control Unit is at the bottom left.

6. While supporting the MGC+100, place it on the 19” rack and screw the brackets to the rack, securing it with the screws and nuts supplied with the rack.

to the MGC+100 unit with the screws (with the attached washers, as described in step b).

2-10

+ 130 hidden pages