Polycom DOC2232A User Manual

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MGC 25

Getting Started Guide

Version

9.0.4

| August 2010 | DOC2232A

Trademark Information

Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United States and various other countries.

All other trademarks are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

Regulatory Notices

United States Federal Communication

Commission (FCC)

Part 15: Class A Statement. This equipment has

been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Test limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manuals, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his or her own expense.

Part 68: Network Registration Number. This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules. This equipment is identified by the FCC registration number.

If requested, the FCC registration Number and REN must be provided to the telephone company.

Any repairs to this equipment must be carried out by Polycom Inc., or our designated agent. This stipulation is required by the FCC and applies during and after the warranty period.

Canadian Department of Communications (EC)

Polycom Inc., declares that the MGC-50 and MGC-100 with NET-2/4/8 cards are in conformity with the following relevant harmonized standards:

EN 60950: 1992 Including Amendments 1,2,3 & 4

EN 55022: 1994

EN 50082: 1997

Following the provisions of the Council Directive 1999/EC on radio and telecommunication terminal equipment and the recognition of its conformity.

Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunication network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user's satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment malfunctions, may give the telecommunications company causes to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

Regulatory Notices

Russian Communication Certificate

MGC-25 complies with the Russian Ministry of Communication requirements stated in certificate OC/1-MM-15.

Chinese Communication Certificate

Korean Communication Certificate

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Safety Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

General Site Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Placement of the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Network Equipment, Numbers and Addresses . . . . . . . . . . . . 1-3

MGC-25 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Hardware Description and Installation . . . . . . . . . . . . . . . . . 2-1

Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

MGC-25 LCD Display Window . . . . . . . . . . . . . . . . . . . . . . . 2-3

Working With the LCD Display Window . . . . . . . . . . . . . . 2-3

System Idle Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Active Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Net Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Manual System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Installing the MGC-25 in a Rack . . . . . . . . . . . . . . . . . . . . . . 2-8

Placing the MGC-25 on a Desktop . . . . . . . . . . . . . . . . . . . . . 2-9

Connecting Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Powering Up the System . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Initial System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Initial IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Installing the MGC Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Starting the MGC Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

MGC-25 Getting Started Guide

Defining an MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Connecting to an MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Configuring the Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Conference Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

On-demand Conferences (Reservationless Conferencing) . . . . . . . . . 4-1

Scheduled Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Video Conference Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Entry Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Reservation Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Starting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Connecting to a Conference/Entry Queue . . . . . . . . . . . . . . . . . . . . . 5-5

Monitoring On Going Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Operations Performed During On Going Conferences . . . . . . . . . . 5-13

Network Configuration Wizard . . . . . . . . . . . . . . . . . . . . . . . 3-9

Modifying Network Services . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Ad Hoc Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Meeting Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Default Reservation Templates . . . . . . . . . . . . . . . . . . . . . . . 5-1

Viewing the Conference Dial-in Properties . . . . . . . . . . . . . . 5-4

Dialing-in to a Conference/Entry Queue . . . . . . . . . . . . . . . . 5-5

General Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Monitoring a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Listing Participants in the Browser and Status Panes . . . . 5-10

Participant Level Monitoring . . . . . . . . . . . . . . . . . . . . . . . . 5-12

Adding a Participant to a Conference . . . . . . . . . . . . . . . . . 5-13

Defining Dial-out Participants . . . . . . . . . . . . . . . . . . . . . . 5-13

Making Dial-Out Connections . . . . . . . . . . . . . . . . . . . . . . . 5-18

Disconnecting Participants . . . . . . . . . . . . . . . . . . . . . . . . . 5-19

Muting a Participant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20

Locking and Unlocking a Conference . . . . . . . . . . . . . . . . . 5-21

Changing the Conference Duration . . . . . . . . . . . . . . . . . . . 5-22

Terminating a Conference Manually . . . . . . . . . . . . . . . . . . 5-24

Changing the Layout in a Continuous Presence Conference 5-25

Defining a New Audio Conference . . . . . . . . . . . . . . . . . . . . . 6-1

Defining a New Audio Only Entry Queue . . . . . . . . . . . . . . . . . . . . . 6-1

Defining an On Going Audio Conference . . . . . . . . . . . . . . . . . . . . . 6-5

Defining a New Audio Only Meeting Room . . . . . . . . . . . . . . . . . . . 6-9

Defining a New Video Conference . . . . . . . . . . . . . . . . . . . . . 7-1

Defining a New Video Entry Queue . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Setting an Entry Queue as Default . . . . . . . . . . . . . . . . . . . . . 7-4

Creating a Target Conference from an Entry Queue . . . . . . . . . . . . . 7-5

Creating an On Going Video Conference . . . . . . . . . . . . . . . . . . . . . . 7-6

Defining a New Video Meeting Room . . . . . . . . . . . . . . . . . . . . . . . 7-12

MGC-25 Management Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

MGC-25 Resources Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

MCU System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6

MCU Card Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9

Listing the Installed Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9

Viewing Module Parameters . . . . . . . . . . . . . . . . . . . . . . . . . 8-12

Viewing the IP Card Properties . . . . . . . . . . . . . . . . . . . . . 8-13

MCU Faults Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14

Reset MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17

Appendix A: Default Templates . . . . . . . . . . . . . . . . . . . . . . . A-1

Default-Audio - Conference Template Properties . . . . . . . . .A-2

Default_COP - Conference Template Properties . . . . . . . . . .A-5

Default_Video - Conference Template Properties . . . . . . . . .A-9

Software CP - Conference Template Properties . . . . . . . . . .A-13

Video-Switch - Conference Template Properties . . . . . . . . .A-17

iii

MGC-25 Getting Started Guide

Before You Begin

This Getting Started Guide provides information on installation and basic operation of your MGC-25. For more information on defining and running conferences, defining IVR services and managing the system, refer to the

MGC Manager User’s Guide Volumes I & II and the MGC Administrator’s Guide included with the system. References to the relevant chapters of these

guides are included throughout this Getting Started Guide.

This is an example of notes that you may encounter throughout this guide.

System Overview

The MGC-25 is a multi-network solution that provides you with feature-rich, economical and easy-to-use multipoint voice, video and gateway conferencing.

Polycom MGC-25 highlights:

• A compact, ready-to-go multipoint conferencing and gateway solution

• Easy installation

• An easy start with preset configurations for voice, video, unified and

gateway conferencing

• Easy field upgrades

• A rich feature set providing high value and cost-effective conferencing

• Ad Hoc conference capabilities and a complete set of scheduling and

management tools

• Unmatched performance with high quality video and audio

• Quality of Service for IP networks

1-1

MGC-25 Getting Started Guide

Safety Requirements

For your protection, please read these safety instructions completely before operating the equipment.

• Look carefully for potential hazards in your work area: moist floors,

ungrounded power cables, frayed power cords, missing safety grounds and so forth.

• Locate the main circuit breaker within the room.

• Locate the emergency power OFF switch within the room.

• Never assume that power is disconnected from a circuit.

• Only use the power cord supplied with the system.

• The power cord should only be connected to a power outlet that has a

protective ground contact.

• Ensure that the power cord is easily accessible from the back of the

system at all times.

• When moving the system, the LCD Display door must always be closed.

• Place the equipment in a well-ventilated area where the vents are free

from obstruction.

• Do not place heavy objects directly on top of the MGC-25.

• Do not use liquids around your equipment.

• Never open or disassemble this equipment.

1-2

General Site Requirements

This section describes the requirements your site must meet for the safe installation and operation of the system.

Placement of the System

Place the MGC-25 on a hard, flat surface such as a desktop or mount it on a rack. For more information, see Chapter 2, “Installing the MGC-25 in a Rack” on page 2-8.

The airflow of the MGC-25 is from front to back. Be sure that the areas in the front and back of the system are clear for proper ventilation.

When mounting the system on a rack, always use brackets or a shelf. Never install the MGC-25 system by only fastening the front screws to the rack.

Network Equipment, Numbers and Addresses

Obtain the following information from your network administrator:

• IP address for the MGC-25

• Subnet Mask for the MGC-25

• Default Gateway IP Address (optional)

• Gatekeeper IP Address, if applicable

For ISDN configurations, obtain the following definitions of yo ur equipment and information from your network service provider:

• PRI line(s) or Leased Line(s)

• Directory number range(s)

• Switch Type

• Line Coding

• Line Framing

• Numbering Plan

• Numbering Type

Chapter 1 - Before You Begin

If the MGC-25 has to be connected to the public ISDN network, an external CSU or similar equipment is needed.

1-3

MGC-25 Getting Started Guide

MGC-25 Specifications

Table 1-1 lists the specifications of the MGC-25 unit.

Table 1-1: MGC-25 Unit Specifications

Physical

Height 2U (88.90 mm) Width 19” (48 cm) Depth 19” (48 cm) Weight Up to 31 lb (14 kg) Free space above MCU not required

Power Supply

AC Input 100–240 VAC, 50/60 Hz

Power Consumption

AC Maximum Power consumption

Environment

Operating temperature 10°–40°C (50°–104°F) Storage temperature -40°–70°C (40°–158°F) Relative humidity 15%-90% no condensing Operating altitude Up to approx. 3,000 m (10,000 ft.) Storage altitude Up to approx. 12,000 m (40,000 ft.) Operating ESD +8 kV Storage ESD +15kV

Diagnostics

Power up Yes On-line Yes Remote Yes

AC Voltage–up to 2 AMP at 100 VAC, 1 AMP at 240 VAC

1-4

Chapter 1 - Before You Begin

Table 1-1: MGC-25 Unit Specifications

External Communications

Data rates 6 Kbps–1920 Kbps (E1) Network interfaces ISDN: T1 PRI, E1 PRI, Multirate ISDN (H0),

NFAS, Leased Lines: T1/E1

T1-CAS lines H.323 & SIP: LAN

Clock synchronization Synchronizes to external network

Local/Remote External Equipment

Operator workstations LAN/RS-232/Modem/Internet Reservation systems LAN/Internet/Modem

1-5

MGC-25 Getting Started Guide

1-6

Hardware Description and

LCD Display

Window

Power LED indicator

Status LED indicator

Front brackets

Installation

Be sure to follow the safety precautions on page 1-2 before installing your system.

Hardware Description

Front Panel

The MGC-25 front panel includes an LCD Display window which indicates system and network statuses.

2-1

MGC-25 Getting Started Guide

Rear Panel

The MGC-25 rear panel includes interfaces for two PRI connections, two LAN connections, one Control LAN connection, a power cable, power switch, cooling fan and interfaces for Polycom Support personnel.

Dongle

The Polycom MGC-25 Dongle is a hardware key that is installed in the parallel port on the rear panel. This device contains configuration and licensing data that is necessary for your system to function.

2-2

Never remove the dongle unless instructed by authorized support personnel. Do not remove or damage the dongle label.

MGC-25 LCD Display Window

Open the panel door to access buttons for scrolling through the LCD screens and configuring the system.

Working With the LCD Display Window

The LCD display window enables you to configure the MCU IP address and view system status information without connecting to any external device.

The first time you use the MGC-25, the IP Configuration screen is displayed.

To navigate within an LCD Display:

Using the arrow buttons next to the LCD display window, you can navigate within an LCD display to choose options, view system status, modify the MCU IP address, save data and cancel parameter modifications.

Chapter 2 - Hardware Description and Installation

• To scroll vertically in a display, use the up/down ( /) buttons.

• On some displays, OK and Cancel options appear . To select one of these

options, use the up/down ( /) and left/right ( / ) buttons to highlight the desired option and then press the Select ( ) button to

execute the operation.

When modifying the parameters on the IP Configuration display, navigation works differently.

2-3

MGC-25 Getting Started Guide

System Idle Display

When there are no actions being performed v ia the LCD Display or n o alarms detected, the following information is displayed:

• Product Name

• IP Address

• Configuration Name

• Active Alarms Status

This display is shown whenever there have not been any actions performed via the LCD Display for 30 seconds.

Main Menu

To access the Main Menu from the System Idle display, press any button.

2-4

The Main Menu in the LCD window includes four options:

• Active Alarms - displays network and system errors, if any

• Net Status - displays the status of each network connection

• IP Configuration - displays the IP address, Subnet Mask and Default

Gateway addresses. You can configure these values.

• System Reset - resets the system

T o access an option, scroll with the up/down ( / ) buttons until the desired option is selected, and then press the Select ( ) button.

Chapter 2 - Hardware Description and Installation

Active Alarms

To access the Active Alarms, select the first option from the MGC-25 Main menu.

If there are no active alarms, selecting the Active Alarms option shows the System Idle display.

To scroll vertically through the Active Alarms, press the right ( ) button to highlight the scroll bar and then use the up/down ( / ) buttons to scroll.

The possible alarms are described in Table 2-1:

Table 2-1: Alarms Shown in the LCD Display Window

Alarm Type Description

System Errors

PRI Errors R - Red Alarm

LAN Errors L - Link Down - There is no signal from the network.

Major/Minor Alarm

The system has an error. To view details about the error: in the MGC Manager, right-click the MCU icon, and then click Faults. For details about Faults, see the MGC Administrator’s Guide, Chapter 5.

No connection is detected. There are no physical or higher layer protocols established. The line cannot be used for service when a red alarm is detected. Check the network cable . Y - Yello w Al arm The system is receiving a “Far End Alarm Failure.” This failure indicates that layer 1 and layer 2 protocols have been established but the layer 3 protocol is not yet established. The line cannot be used for service when a yellow alarm is detected. Check the network cable and contact your service provider.

N - Normal D - D Channel not established.

Check the network cable and contact your service provider.

N - Normal

2-5

MGC-25 Getting Started Guide

Table 2-1: Alarms Shown in the LCD Display Window

Alarm Type Description

Control LAN errors

L - Link Down - There is no signal from the network. N - Normal

T o return to the Main Menu, use the left/right ( / ) buttons to highlight the OK option, and then press the Select ( ) button.

Net Status

The Net Status display lists all network links with their available statuses. If there are no active alarms, selecting the Net Status op tion shows th e System

Idle display.

Network statuses are described in Table 2-1.

IP Configuration

The IP Configuration function is available in the Main Menu and is displayed automatically the first time you access the system.

The IP Configuration display shows the IP address, Subnet Mask and Default Gateway values of the system.

2-6

To modify these values, follow the instructions on page 3-1.

Chapter 2 - Hardware Description and Installation

To save the values and reset the system, use the left/right ( / ) buttons to select OK, and then press the Select ( ) button.

Alternatively, to return to the Main Menu without saving changes, use the left/right ( / ) buttons to select Cancel, and then press the Select ()

button.

The OK option appears only if a component has been modified. When the cursor is on the first component of the IP address, you can press the left arrow button to access the OK and Cancel options.

System Reset

The System Reset function is available from the Main Menu.

To reset the system, use the arrow buttons to select OK, and then press the Select ( ) button.

To cancel, use the arrow buttons to select Cancel, and then press the Select ( ) button.

Manual System Reset

You can reset the system manually at any time by holding down the left () and right ( ) buttons simultaneously.

2-7

MGC-25 Getting Started Guide

Place the system on brackets that have been installed according to rack manufacturer specifications

Place the system on a shelf that has been installed according to rack manufacturer specifications

Hardware Installation

Installing the MGC-25 in a Rack

There are two methods to install the system in a rack:

• Install brackets supplied by the rack manufacturer on each side of the

rack on which the MGC-25 is placed. Secure the system by fastening four screws to the rack on the front panel.

2-8

• Install a shelf supplied by the rack manufacturer. Place the MGC-25 on

top of the shelf. Secure the system by fastening four screws to the rack on the front panel.

Placing the MGC-25 on a Desktop

Place the system on a secure, flat and clean surface and avoid placing anything on top of the system.

Connecting Cables

Connect the following cables:

• Power cable - insert the connector firmly into the socket so that almost

all of the narrow section of the connector is inserted

• ISDN PRI or T1-CAS cables (optional)

• LAN network cable (optional)

• Control LAN cable (to the LAN network with MGC Manager PC)

Chapter 2 - Hardware Description and Installation

2-9

MGC-25 Getting Started Guide

Powering Up the System

1. Make sure the power cable is connected to the system and to a grounded power outlet.

2. Press the power switch to “1” to start the system.

On the front panel of the MGC-25 the power indicator LED and the LCD Display Window flash. The system startup may take up to five minutes.

Wait at least 10 seconds between turning the system off and turning it on. If you turn the system off and then try to turn it on right away, the system will not allow powering up for one minute.

2-10

Installing the

MGC Manager

Initial IP

Configuration

Connecting

to an MCU

Configuring the

Network Services

Defining an MCU

Starting the MGC

Manager

Initial System Setup

The MGC-25 requires basic configuration before you can start running conferences.

Initial IP Configuration

The system is shipped with a default IP address: 129.254.4.8. Whe never the system is turned on, the system checks the IP address. If the currently defined IP address is 129.254.4.8, the system assumes that it has not been configured and shows the IP Configuration parameters on the LCD window. You can now enter the IP address allocated to the MCU using the LCD and the arrow keys.

To configure the IP address of the MGC-25:

1. Open the panel for the LCD as shown:

The IP Configuration is displayed.

3-1

MGC-25 Getting Started Guide

Left/Right Buttons

Up/Down Buttons

2. Start by modifying the IP Address.

3. Using the up/down buttons, modify the numb er. The number value range

4. After modifying a component, press the Right arrow button to move to

5. Repeat steps 2 to 4 to modify the remaining components of the IP

Using the Left/Right buttons, move to the desired number to modify.

is 0-255. To scroll through the numbers by tens, keep the button pressed.

the next component to modify. Press the Left arrow button to return to a previous component.

address.

3-2

6. Press the Right arrow button to move to the Subnet Mask IP number. The Subnet Mask is assigned values according to the IP address entered. If you do not want to modify the Subnet Mask, press the Right arrow button until you reach the Default Gateway number. If no additional changes are required, skip to step 8.

7. Enter the IP address of the Default Gateway if the MCU is connected to a network other than the one used by the PC running the MGC Manager.

8. After completing the modifications of all numbers, press the Right arrow button ( ) until OK is selected, and then press the Select ( ) button.

A notification that the system will be reset is displayed.

9. Press the Select ( ) button to reset the system.

Installing the

MGC Manager

Initial IP

Configuration

Connecting

to an MCU

Configuring the

Network Services

Defining an MCU

Starting the MGC

Manager

Chapter 3 - Initial System Setup

Installing the MGC Manager

To set up conferences and to control the MGC unit you must install the MGC Manager software on a PC. Up to 30 MGC Manager-enabled PCs can be connected to each MGC-25. A single MG C Manager -enabled PC can manage multiple MGC systems.

During the installation, default Reservation templates are installed.

The MGC-25 is shipped with a default IVR Service, default Entry Queue Service, and a default conference profile. For information about restoring these services when upgrading MCU software, refer to the MGC Administrator’s Guide, Chapter 5.

To install the MGC Manager software:

1. Insert the software CD into the CD drive.

2. On the Start menu, click Run.

The Run dialog box opens.

3. Type D:\SETUP (where D is the name of the CD drive), and then click

OK. The installation wizard starts and the License Agreement window opens.

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MGC-25 Getting Started Guide

4. Click Yes to agree to the terms of the agreement or No to exit the

5. Click Next.

installation. If you clicked Yes, the Welcome window opens.

The User Information screen opens.

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6. Enter your name and the name of your company in the appropriate boxes. For a standard installation, en ter Polycom in the Serial box.

7. Click Next. Follow the on-screen instructions to complete the installation process.

Chapter 3 - Initial System Setup

At the end of the installation procedure, the Setup Complete window opens.

8. Click Finish.

The MGC Manager software is now installed on your computer.

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MGC-25 Getting Started Guide

Installing the

MGC Manager

Initial IP

Configuration

Connecting

to an MCU

Configuring the

Network Services

Defining an MCU

Starting the MGC

Manager

Main Menu

Toolbars

Status pane

Monitor pane

Browser pane

Starting the MGC Manager

The MGC Manager can connect to several MGC units simultaneously. The first time you run the MGC Manager application, or when a new MCU is added to your configuration, you must first define each MCU’s IP address and

listening port number.

The MGC unit has to be installed and its IP address properly configured before defining its connection parameters in the MGC Manager application. For details, see “Initial IP Configuration” on page 3-1 in this guide.

To define an MGC connection:

• On the Start - Programs menu, click MGC Manager ver 9.0, and then

click MGC Manager ver 9.0 to start the application.

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The MGC Manager main window opens.

Installing the

MGC Manager

Initial IP

Configuration

Connecting

to an MCU

Configuring the

Network Services

Defining an MCU

Starting the MGC

Manager

Chapter 3 - Initial System Setup

Defining an MCU

To define a new MCU:

1. In the Browser pane, right-click the MCU Network icon, and then click

New MCU.

The Add MCU dialog box opens.

2. In the Name box, enter the name of the MCU, using up to 20 characters

(no comma, period or semicolon). Specify a name that clearly identifies the MCU.

3. In the IP Address box, enter the IP Address of the MCU.

The IP address should be identical to the one configured in the LCD Display during the Initial IP Configuration settings.

4. Click OK.

The Add MCU dialog box closes. A new icon with the specified MCU name appears in the Browser pane listed below the MCUs Network icon.

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MGC-25 Getting Started Guide

Installing the

MGC Manager

Initial IP

Configuration

Connecting

to an MCU

Configuring the

Network Services

Defining an MCU

Starting the MGC

Manager

Connecting to an MCU

Once the MCU connection parameters are defined, the MGC Manager can be connected to all defined MCUs simultaneously. The MGC Manager allows you to set up conferences, make reservations, monitor On Going Conferences and perform other activities on several MCUs. The MGC Manager reports the status of each MCU connect ion.

To connect the operator workstation to an MCU:

1. In the Browser pane, expand the MCUs Network tree. A list of MCUs appears below the MCUs Network icon.

2. Double-click the MCU icon. Alternatively, right-click the MCU icon, and then click Connect.

The Logon dialog box opens.

3. Enter your Login Name and Password, and then click OK.

Each MCU is initially configured with a default operator whose Login and Password are both POLYCOM. Additional operators can be defined . For more details, see the MGC Administrator’s Guide, Chapter 6.

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Configuring the

Network Services

Installing the

MGC Manager

Initial IP

Configuration

Connecting

to an MCU

Defining an MCU

Starting the MGC

Manager

Chapter 3 - Initial System Setup

Configuring the Network Services

If no Network Services have been configured, depending on your system configuration, an appropriate Network Configuration dialog box is automatically displayed.

• If your system is configured to work with both IP and ISDN, the Network

Configuration Wizard dialog box is displayed. This section describes the configuration of both IP and ISDN Network Services.

• If your system is configured to work with IP only, the IP Configuration

dialog box is displayed. For details, see page 3-10.

• If your system is configured to work with ISDN only, the ISDN

Configuration dialog box is displayed. For details, see “To configure an ISDN Network Service:” on page 3-13.

Network Configuration Wizard

The Network Configuration Wizard enables you to set up the ISDN and IP network services quickly.

For information about defining T1-CAS Network Services, defining additional ISDN or IP Network Services, adding advanced definitions or modifying existing Network Services, refer to the MGC Administrator’s Guide, Chapter 3.

You can access the Network Configuration Wizard any time from the MCU right-click menu.

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MGC-25 Getting Started Guide

You can start the configuration process in any order, by clicking the appropriate Network button.

To route Meet Me H.323 dial-in participants to their conferences, some gatekeepers require configuration of an IP Network Service prefix. If your gatekeeper requires the definition of a prefix, configure it in the gatekeeper before you define the IP Network Service.

To configure the IP Network Service:

1. In the Network Configuration Wizard window, click the IP button. The IP Configuration dialog box opens.

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2. Define the following parameters:

Table 3-1: IP Configuration Parameters

Field Description

Chapter 3 - Initial System Setup

IP Service Name

Obtain IP Address Automatically (DHCP)

LAN 1A Spans Configuration

LAN 1 IP Address

Subnet Mask Enter the subnet mask of the MCU’s IP card. If the

Default Router Enter the IP of the default router in this box. If a DHCP is

Enter a name using up to 20 characters, or use the default name (IP Default Service).

Select this check box to use a DHCP server for automatic assignment and tracking of IP addresses to the conference devices. Do not select this check box if you need to establish a static IP address, for example, when working with a firewall and you need to translate an internal IP address, that must be static, with an external one.

Select this check box to indicate that a LAN span is connected to the IP card in the MCU and to define the properties of this card.

Enter the IP address of the IP card installed in the MCU. When the DHCP server is used, the IP address of the card appears as 0.0.0.0.

DHCP is used, the subnet mask is automatically retrieved from the DHCP server and cannot be modified.

The detected number appears in the card’s Properties-Settings-IP Network Parameters box.

used, the IP address of the default router is automatically retrieved from the DHCP server and cannot be modified.

DNS DNS — Select this check box to indicate that a DNS

server is used in the network and then select:

• Specify — to enter the IP address of the DNS

server.

• Auto — to automatically detect the primary DNS IP

address, provided the DNS Server is defined in the DHCP and if the DHCP -obtain IP Address Automatically check box was selected.

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MGC-25 Getting Started Guide

Table 3-1: IP Configuration Parameters (Continued)

Field Description

DNS Server IP Address

If DNS – Specify was selected, this field is mandatory. Enter the IP address of the primary DNS server to be used for name translation.

Local Domain Name

Enter the domain name where the MCU is installed. The name of the domain includes the host part of URL

or URI, for example, polycom.com. This field is used both for SIP proxy registration and DNS resolution and therefore it is required if you are

using DNS servers in this service.

H.323 Select this option if this Network Service will be used to

connect to H.323 participants.

Gatekeeper Select this checkbox if a gatekeeper is used with this

Service.

Gatekeeper IP Address or Name

Enter either the gatekeeper’s host name (if the DNS server is enabled and the gatekeeper is registered with the DNS), or IP address.

LAN 1 H323 ID The H.323 identification is a number used to identify the

card’s span. It can be any whole number between 0 to

65535. This number is assigned to a specific IP address and must be unique per MCU.

Prefix Enter the prefix that is used when registering the MCU

with the gatekeeper (when applicable). This prefix is used by H.323 participants as part of the dialing string when connecting to the MCU.

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SIP Select this check box if this Network Service will be

used by SIP participants to connect to the MCU. Then select:

Specify—to manually define the SIP server. Auto— to automatically detect the SIP server’s IP

address if a DHCP or if a DNS Server is present and defined.

SIP Server IP Address or Name

If SIP – Specify was selected, enter either the IP address of the preferred SIP server or its host name (if a DNS server is used)

Chapter 3 - Initial System Setup

Table 3-1: IP Configuration Parameters (Continued)

Field Description

Domain Name or IP Address

Conferences and Entry Queues can be registered in the proxy in the format user@host. for example, EQ1@polycom.com. When dialing to a conference or Entry Queue, the SIP server expects to receive the host either as domain name or as an IP address.

3. Click OK.

If your system supports only IP networks, a confirmation message is displayed.

4. Click OK to confirm.

If you are defining only the IP Network Service, the Network Configuration dialog box closes and the new IP Network Service appears in the IP Network Services list. You must reset the MCU.

If you are defining both IP and ISDN Network Services, the Network Configuration Wizard dialog box is displayed.

To configure an ISDN Network Service:

1. Click the ISDN button.

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MGC-25 Getting Started Guide

The ISDN Configuration dialog box opens.

2. In the ISDN Service Name box, enter a name or use the default name (ISDN Default Service).

3. Select the PRI 1A check box to define the parameters of the first ISDN span.

4. If a second span is connected to the MCU, select the PRI 1B check box.

5. From the Line Type drop-down list; select either T1 (usually in the U.S), or E1 (usually in Europe).

6. From the Switch Type drop-down list, select the brand and revision level of equipment installed in the telephone company’s central office.

7. In the Dial-In Numbers Range boxes, enter the phone numbers to be used for dial-in connections as allocated to the MCU by your service p rovider. Enter the first and last numbers in the range of phone numbers.

8. Click OK. A confirmation message is displayed.

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Chapter 3 - Initial System Setup

9. Click OK.

The Network Configuration dialog box closes and the new Network Services appear in the Network Services list. These Network Services automatically set as the default services.

The following icons are used to indicate the Network Service types:

Table 3-2: IP Network Service Icons

Icon Description

The Network Service supports both SIP and H.323 connections.

The Network Service supports only H.323 connections.

The Network Service supports only SIP connections.

The Network Service supports only ISDN connections.

The Network Services definition is complete. For advanced settings, see the MGC Administrator’s Guide, Chapter 3.

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MGC-25 Getting Started Guide

Modifying Network Services

T o make changes in the IP and ISDN configuratio ns, right-click th e MCU and select Fast Configuration Wizard. The Network Configuration Wizard window opens.

To change IP configurations click the IP button. To change ISDN configurations click the ISDN button. For information regarding the configurable fields in the relevant dialog boxes see “Network Configuration Wizard” on page 3-9. For additional information abut setting the Network Service as default, see the MGC Administrator's Guide, Chapter 3, “Setting the Default Network Service”.

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Conference Types

Different conference types are available according to their initiation modes: reservationless conferences and scheduled conferences.

On-demand Conferences (Reservationless Conferencing)

Reservationless conferencing enables you to immediately start and connect to On Going conferences from your endpoint, with no advance d schedul ing. The MGC Manager offers two methods for Reservation-less conferencing:

• Ad Hoc Conferencing

• Meeting Rooms

Ad Hoc Conferencing

In Ad Hoc conferencing, the participant connects to an Ad Hoc-enabled Entry Queue. An Entry Queue is a special routing lobby to which one or more dial-in numbers are assigned. The participant is prompted for the destination conference Num eric ID. If no conference with a matching Numeric ID is running, the system creates a new On Going conference, provided the participant has the permission to do so. The new conference is created according to the conference parameters defined in a Profile assigned to the Entry Queue. In this method, the conference Profile is created only once, and is used repeatedly to create numerous conferences.

This conferencing method is often used to globally enable all employees in an organization to start On Going Conferences from their endpoints, without having to define the conference parameters for each employee and for each conference.

When authentication with external database application is configured for the Entry Queue and for the conference, the MCU verifies with the external

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MGC-25 Getting Started Guide

database application whether a conference with a specific Numeric ID may be started. This is the method used with Windows Messenger and Office Communicator to initiate multipoint Video or Audio conferences.

For more information about Ad Hoc conferencing, see the MGC Manager User’s Guide, Volume II, Chapter 3.

Meeting Rooms

Meeting Rooms are conferences created once, with no starting date or time, no reserved resources and it can be activated as many times as required. The Meeting Room remains in passive mode until the first participant connects to it and activates the conference. To start the conference you simply let the participants know the start date and time, dia l-in nu mb er and the Numeric ID of the conference. No prior booking is required. The conference returns to passive mode once the conference ends and remains in the MCU memory until the next activation. In this mode, a Mee ting Ro om is usual ly defin ed for each of the employees in your organization. This may require tedious work when your organization inclu des many employees, and it also loads the MCU memory with all the saved Meeting Rooms.

Scheduled Conferences

You can define a conference to start at a certain date and time or to start immediately. Scheduled conferences run once and are then deleted from the MCU memory. For scheduled conferences, the MCU reserves resources for the conference participants, provided the participant endpoints are defined during the conference definition. You can define conferences without defining their participants and let participants connect to the conference as long as there are resources available.

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Video Conference Attributes

There are four general types of video conferences:

• Video Switching - A conference in which all participants use the same

video and audio formats. Whenever a participant starts to speak, the participant appears on all endpoints in full screen display as the conference is a voice activated video switching conference.

• Transcoding (requires Video card) - A conference in which participants

use different video, audio and data formats, while maintaining the highest video and audio capability each participant can achieve with his or her codec. Like video switching, the current speaker is displayed on all endpoints in full screen.

• Continuous Presence (requires Video card) - A conference in which

several participants can be viewed simultaneously. In this type of conference, the highest video, audio and data quality for each partic ipant depends on the participants endpoint capabilities.

In a traditional Contin uous Presence conference, each participant uses a different video port on the Video card. This method enables such features as full Transcoding per participant, Personal Layouts (individualized Continuous Presence layouts per participant) and maintenance of overall video and audio quality for the confer ence—even when participants with lower capabilities connect. However, this method limits the number of Continuous Presence participants to the number of ports on the Video card, which is six.

• Conference On Port (requires Video card) - A conferencing method

suitable for large Continuous Presence conferences or when several Continuous Presence conferences are running on the MCU.

In Conference On Port, all conference participants use a single video port. This method allows for more than six participants to join a Continuous Presence conference and allows fo r up to six Continuous Presence conferences to be run on the MCU.

In a Conference on Port conference, a video layout can be selected for the conference, but all the participants, including the speaker, view the same layout and the same participants. The Personal layout selection is not available in Conference on Port and the video quality is determined by the highest common video parameters and by the video line rate.

Chapter 4 - Conference Types

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MGC-25 Getting Started Guide

Entry Queue

An Entry Queue is a special routing lobby that is used for routing participants to their target conferences. One or several dial -in numbers are assigned t o the Entry Queue, and they are used by callers to all conferences. Once callers are connected to the Entry Queue, they are routed and connected to the target conferences if they provide the appropriate conference IDs and passwords (optional). Both Video and Audio Only conferences can be accessed from an Entry Queue. For information about defining an En try Queue, see Chapter 6, “Defining a New Audio Only Entry Queue” on page 6-1 or Chapter 7, “Defining a New Video Entry Queue” on page 7-1.

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Basic Operation

This chapter describes how to start, monitor and manage On Going Conferences.

Reservation Templates

A Reservation template includes the conference parameters, such as the conference media (audio, video), video session type, line rate, video protocol and other video parameters, IVR and more. The reservation can include the conference participant parameters.

Default Reservation Templates

Five default Reservation templates are installed with the MGC Manager:

• Default-Audio: Audio Only with Default IVR service

• Default_COP: Conference On Port at 384 Kbps

• Default_Video: Continuous Presence Conference at 384 Kbps

• SW CP: Software Continuous Presence (H.323 only) at 384 Kbps

• Video-Switch: Video Switching at 384 Kbps

In order to run a Default_Video or Default_COP conference, the Video+ card and MGC Version 5.6 or later must be installed in your system.

Using the default Reservation templates, you can schedule a conference to start immediately (On Going Conference), or to start automatically at a predefined date and time (Reservation). For details of the default Reservation templates parameters, see “Appendix A: Default Templates”.

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MGC-25 Getting Started Guide

Starting a Conference

You can start an On Going Conference from one of the default Reservation templates provided with the system, or you can define a new On Going Conference. For more details about defining new conferences, see “Defining a New Audio Conference” on page 6-1 or “Defining a New Video Conference” on page 7-1.

To start an On Going Conference from a default Reservatio n template :

1. Connect to an MCU. For more details, see “Connecting to an MCU” on page 3-8.

2. The Default folder in the Reservations Database window opens automatically when you open the MGC Manager. Otherwise, access this window by clicking Reservations in AccordDB from the Window menu.

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The Reservations Database window opens.

If the Reservations Database window did not appear automatically and is not included in the Window menu options, reopen this window using the login procedure described in the MGC Manager User’s Guide, Volume I, Chapter 3, MGC Manager Basics.

3. In the Reservations Database window, expand the Default folder to display the list of default Reservation templates.

Chapter 5 - Basic Operation

4. Right-click the icon of the appropriate Reservation template to start, and

then click Start Immediately. If more than one MCU is connected, select the name of the MCU to run the conference from the pop- up list.

The conference begins and appears in the list of On Going Conferences.

If no participants were defined in the Reservation template, the conference starts but contains no participants.

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MGC-25 Getting Started Guide

Viewing the Conference Dial-in Properties

The dial-in numbers and passwords needed to enter a conference, including IP Network Prefixes and Numeric IDs appear in the MGC Manager Status pane.

To view the list of On Going Conferences and their dial-in numbers:

• Expand the MCU tree, and then click the On Going Conferences icon.

The list of On Going Conferences with their Numeric IDs and dial-in numbers are displayed in the Status pane.

In some configurations, the ISDN/PSTN number is truncated by the PBX, and you must add the appropriate prefix to the dial-in number that is displayed in the Status pane.

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Chapter 5 - Basic Operation

Connecting to a Conference/Entry Queue

Defined dial-in participants can connect to any conference by dialing the conference dialing string (I SDN, H.323 or SIP). The MCU identifies their CLI or IP address (as defined in the participant prop erties) and ro utes them to the appropriate conference. Dial-out participants must be defined in the conference.

Undefined participants can connect directly to conferences defined as Meet Me per Conference or Meeting Room by dialing its dial-in string. If required, the participants enter the conference password before joining the conference.

Undefined participants can also connect to a single-dial Entry Queue to access conferences. The dialing methods are the same as for the conference. Once participants connect to the Entry Queue, they are routed to their conference according to the conference numeric ID or password that they enter.

In the default templates, just the Audio Only template is defined with Entry Queue Access. To create a new video conference with Entry Queue Access, see “Creating an On Going Video Conference” on page 7-6.

Dialing-in to a Conference/Entry Queue

Undefined dial-in participants can access the conference using the following methods:

ISDN/PSTN Participants

Audio Only, PSTN and ISDN Video participants dial the conference/Entry Queue ISDN dial-in number, as assigned to the conference Entry Queue by the operator or automatically by the MCU. The dial-in number can be viewed in the MGC Manager Status pane.

H.323 Participants

When a gatekeeper is present, H.323 participants dial: the [IP Network Service Prefix] and [conference/Entry Queue Numeric ID or name] for example, if the Network Service prefix is 925 and the Conference Numeric ID is 1222, participants will dial 9251222. If participants dial only the Network Service Prefix, or if the wrong numeric ID i s dialed, participants will be automatically routed to the defa ult Entry Queue if one is defi ned. For more information about the IP Network Service Prefix, see Chapter 3.

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MGC-25 Getting Started Guide

For example, if the IP Network Service prefix is 27, the conference Numeric ID is 1478 and the conference name is ‘MARKETING’, the participant can dial 271478 or 27MARKETING. IF the Entry Queue name is EQ1 and its numeric ID is 3000, the participant can dial 273000 or 2 7EQ1 to access the MR. IF only 27 is dialed, participants are be routed to the defaul t Entry Queue (if one is defined).

When no gatekeeper is present, H.323 participants dial the IP address of the MCU’ s IP card, followed by ## and the conference/Entry Queue Numeric ID. For example, if the IP card address is 172.22.190.162, participants will enter

172.22.190.162##1478 to access the con ference, or 172.22 .190.162##3000 to

access the Entry Queue. If no Entry Queue /conference numeric ID or if the wrong numeric ID is

entered, participants are be routed to the default Entry Queue (if one is defined). If no default entry queue is defined in the system, the call is disconnected.

SIP participants

When a new conference reservation or Entry Queue is defined the conference or Entry Queue registers with the SIP proxy.

SIP participants dial the conference/Entry Queue URI using the format: Conference or Entry Queue name@domain name. For example, MRO1@polycom.com, or EQ1@polycom.com.

Usually for SIP conferencing, an Ad Hoc Entry Queue is used. In this scenario, the first participant dials the Entry Queue and creates a new conference, while the other conference participants dial directly to the conference using the conference name or Numeric ID.

When dialing from a Microsoft Windows Messenger endpoint that does not have DTMF capabilities, the first pa rticipant (who creat es the new conference in Ad Hoc Conferencing) enters the Entry Queue name followed by the target conference name and the numeric ID in the format:

EQ Name(Target Conference Name)(Target Conference Numeric ID). For example, EQ1(sales)(12345). In this example, the Entry Queue name is

EQ1, and a new On Going Conference by the name sales with the Numeric ID 12345 will be created on the MCU.

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You do not need to add the domain name to the conference name, as it is automatically added by Microsoft Windows Messenger when the request is sent to the SIP server.

Monitoring On Going Conferences

You can monitor conferences and perform various operations while conferences are running.

Monitoring involves viewing the status of On Going Conferences and the status of their participants.

Three levels of monitoring are available with the MGC Manager:

• General Monitoring - You can monitor the general status of all the On

Going Conferences and their participants in the MGC Manager main window.

• Conference Level Monitoring - You can view additional information

regarding the conference using the Conference - Properties option.

• Participant Level Monitoring - You can view detailed information on the

participant's status using the Participant - Properties option. When an operator is available to attend participants, you can view the

status of participants in the Participants Queue window. For more information about the Participants Queue, see the MGC Manager User’s Guide, Volume I, Chapter 8.

Operations can be performed at the conference level or at the participant level. For example, you can terminate a conference before its scheduled ending or you can extend its duration. You can also disconnect an individual participant while the conference is in progress, or temporarily mute transmission to and from a site so that the other participants can hold a p rivate discussion. You can also connect dial-out participants during the conference and add a new participant while the conference is in session.

Chapter 5 - Basic Operation

General Monitoring

Monitoring a conference enables you to keep track of its participants and its progress. When monitoring a conference, you can check whether all its participants are correctly connected and whether errors and faults have occurred.

The MGC Manager allows you to monitor several On Going Conferences simultaneously. The On Going Conference information is easily available and clearly represented.

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MGC-25 Getting Started Guide

Monitoring a Conference

When you click a conference icon, the conference appears in the Status pane. However, to get more details regarding the conference and participants statuses or to monitor several conferences simultaneously, it is advised to monitor the conferences in the Monitor pane.

Automatic Monitoring of conferences is available. For details, see the MGC Manager User’s Guide, Volume I, Chapter 5.

You can display the list of On Going Conferences in the Status pane so you can view their dial-in numbers and Numeric IDs while monitoring the conferences with their participants in the Monitor pane.

Displaying the conference and participants statuses in the Monitor pane:

1. Expand the MCU tree.

2. Expand the On Going Conferences tree.

3. In the On Going Conferences list, right-click the conference to monitor, and then click Monitor to view all the conference participants in the Monitor pane.

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Alternatively, on the conference right-click menu, click Monitor Filte r to view only participants of the selected filtering status.

Chapter 5 - Basic Operation

The Participant Monitoring Filter dialog box opens.

4. Select the appropriate check boxes that indicate the statuses to monitor.

The following statuses can be selected:

Table 5-1: Participant Statuses to be Monitored

Filtering Option Description

Faulty participant Participants who have problems connecting to the

conference.

Participants Requesting Assistance

Asked question Participants who want to ask questions and were

Noisy Line Participants whose line was detected by the MCU as

Participants who have requested the operator’s assistance and have yet to be assisted by the operator.

added to the Question-and-Answer queue. These participants are waiting to ask a question.

noisy.

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MGC-25 Getting Started Guide

The conference and participant details appear in the Monitor pane.

The Status and Monitor panes take the form of a table. Each row represents a conference or a participant. Each column represents a parameter that is being monitored. The Conference Name, Status, Phone#, Connection Type, Retries Left, Channel# and Bonding fields also appear in the Status pane.

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You can modify the order of columns in the Monitor and Status panes by moving the column heading(s) to the desired location in the table header. The data in the Monitor and Status tables can be sorted according to a selected column. Clicking on a column heading sorts the table data in descending order. Clicking on the same column heading a second time sorts the data in ascending order.

Additional information about monitoring participants and conferences is described in the MGC Manager User’s Guide, V o lum e I, Chapter 5.

Listing Participants in the Browser and Status Panes

You can view the list of participants currently connected to the conference in the Browser, Status and Monitor panes.

To view the list of participants in the

Browser pane:

1. Expand the On Going Conferences or Reservations tree.

Chapter 5 - Basic Operation

2. Expand the On Going Conference or Reservation to list its participants.

The participants are listed below the conference or Reservation.

Different icons are used to indicate the participant roles and their connection status. For details, see the MGC Manager User’s Guide, Volume I, Chapter 5.

To list the participants in the

Status pane:

1. Expand the On Going Conferences or Reservations tree.

2. Double-click the icon of the On Going Conference or Reservation whose

participants you want to list. The participants are listed in the Status pane.

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MGC-25 Getting Started Guide

Participant Level Monitoring

In addition to the data that appea rs in the Status and the Monitor panes, you can view detailed information about the connection parameters and status of each of the conference participants. This is especially useful if there is a problem during the connection of the participant to the conference.

To check the properties of a participant:

• In the Status pane, the Browser pane or the Monitor pane, double-click

the participant icon. Alternatively, right-click the participant icon, and then click Properties.

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The Participant’s Properties dialog box ope ns, disp la yin g th e follo wi ng tabs: Identification, Advanced, Connection Info1, Connection Info2,

Resource Details, Disconnection Cause, H221 (ISDN)/H245 (IP) and V ideo So ur ces. Th ese tabs contain info rmation that is relev ant only to the

participant’s status while the conference is running and are mainly used for monitoring when there are connection problems.

The Participant Properties can be displayed for all con nected participants or disconnected defined participants. Undefined dial-in participants who disconnect from the conference are removed from the Participants list and cannot be monitored.

For a description of these tabs, refer to the MGC Manager User’s Guide, Volume I, Chapter 5.

Chapter 5 - Basic Operation

Operations Performed During On Going Conferences

The following operations can be performed during On Going Conferences:

• Adding a new participant to a conference

• Connecting/Disconnecting participants

• Muting/Unmuting participants

• Locking/Unlocking the conference

• Changing the conference duration

• Terminating the conference manually

• Changing the Video Layout in a Continuous Presence conference

Additional operations performed during On Going Conferences are described in the MGC Manager User’s Guide, Volume I, Chapter 6.

Adding a Participant to a Conference

Defining Dial-out Participants

You can manually add dial-out participants to the conference. The participant properties change according to the participant type and

network connection.

The following procedure assumes that the default participant parameters will be used. Therefore, only the parameters that you must define are described here. For a detailed description of the all participant parameters, refer to the MGC Manager User’s Guide, Volume I, Chapter 4.

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MGC-25 Getting Started Guide

ISDN/Telephone Participant

H.323 (VoIP) Participant

To define a new participant in a conference:

1. List the On Going Conferences.

2. Right-click the icon of the conference to which to add a participant, and then click New Participant. Alternatively , click the conference icon, and then click the New Participant button on the Conference Toolba r.

The Properties - Identification dialog bo x ope ns.

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Chapter 5 - Basic Operation

SIP Participant

The Identification parameters change according to the selected Interface Type.

3. In the Name box, enter the participant’s name.

4. For video participants using H.221 aggregation, enter the phone numbers

separated by semicolons. For example, for a 2B participant: 9251921;9251922. If using Bonding (both numbers are the same), enter the number once. Example: 9251921.

5. In the Connection Type box, select Dial-out if the MCU/operator calls

the participant.

6. In the Interface Type box, select the Network Protocol used to connect

the participant to the conference: ISDN, H.323 or SIP.

7. Define the participant properties as follows:

a. If you are defining an ISDN participant:

In the Participant Phone Numbers box, enter the participant’s number.

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MGC-25 Getting Started Guide

8. In the User Defined fields, enter general information about the

9. If you are defining an Audio Only participant, click the Audio Only

b. If you are defining an H.323 participant:

In the Participant IP box, enter the IP address of the participant’s endpoint.

Alternatively, in the Alias Name field, enter the Alias of the endpoint as registered with the gatekeeper and then select the Alias Type. Only H323 ID (digits and letters) and E.164 (only digits) are supported. Use this option if a gatekeeper is defined in the H.323 Network Service.

c. If you are defining a SIP participant:

In the SIP Address box, enter the endpoint address in the format: [user name]@[domain]. Note that the SIP URI adheres to URI rules: no spaces or special characters such as commas, quotation marks, inverted tags and so forth in either the name or the domain part.

participant, if required.

check box. If you are adding a participant to an Audio Only conference, this option is automatically selected and cannot be cleared.

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10. The system is set to automatically save the participant to the local data base. Clear this check box to cancel the save operation.

11. Click OK to add the participant to the conference.

If you add a participant who has the same name, phone number or IP address of another participant in a concurrent conference, the Participants Scheduling

Conflicts window opens. For details, see the MGC Manager User’s Guide, Volume I, Chapter 4.

To add a pre-defined participant to a conference:

1. Expand the MCU icon to display its options.

2. Double-click the On Going Conferences icon, right-click the name of the desired conference, and then click Properties. The Conference Properties dialog box opens.

Chapter 5 - Basic Operation

Select this check box to designate an operator- controlled dial-out conference connection.

3. Click the Participants tab to add participants to the conference.

The Properties - Participants dialog box opens.

4. In the Pre-Defined Participants list, select the participants to add and

then click the >> button.

5. Alternatively, you can define a new participant by clicking the New

button.

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MGC-25 Getting Started Guide

Making Dial-Out Connections

When the Dial-Out Manually option is selected for the conference, the operator connects the dial-out participants to the conference. Also when a participant is disconnected from the conference, you can reconnect the participant to the conference.

To manually establish a Dial-out connection:

• In the Monitor pane, Status pane or Browser pane, right-click the

participant icon, and then click Connect Participant. Alternatively, click the Participant icon, and then click the Connect

button on the Participant Toolbar.

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You can connect several participants in one operation using the standard Windows conventions for multiple selection.

During the connection attempt, the participant status changes to Connecting in the Connection column and then changes to Connected once the participant’ s connection is established.

The MCU can be configured to automatically reconnect participants who were accidentally disconnected from the conference. For more details, see the

Administrator’s Guide, Chapter 5

MGC

Disconnecting Participants

When a participant does not need to continue in a conference, you can disconnecting or delete the participant.

When you disconnect a participant, the resources assigned to the participant remain allocated and the participant’s parameters remain in the system memory. This allows you to reconnect the participant if necessary.

Deleting a participant completely removes the participant’s definition from the conference and releases the resources allocated to the participant. Therefore, to reconnect a participant who was deleted from the conference, you have to re-define the parameters as if he/she were a new participant.

To disconnect a participant:

• In the Monitor pane, Status pane or Browser pane, right-click the

participant icon, and then click Disconnect Participant. Alternatively, click the Participant icon, and then click the Disconnect

button on the Participant Toolbar.

Chapter 5 - Basic Operation

The participant is disconnected from the conference. The conn ection icon changes to disconnected and the indication Disconnected appears in the Connection column.

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MGC-25 Getting Started Guide

To delete a participant:

1. In the Monitor pane, Status pane or Browser pane, right-click the participant icon, and then click Delete.

Alternatively , click t he Participant icon, a nd then click th e Delete button on the Participant Toolbar.

A confirmation dialog box appears.

2. Click YES to confirm, or NO to cancel the operation.

Muting a Participant

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Occasionally , a conference or ganizer may want to silence the audio and video channel of a particular participant from part of an On Going Conference.

The MGC Manager enables you to mute a participant's audio and/or video signals. A participant whose audio or video signal is muted hears and sees the other participants. However, the other participants cannot hear or see the muted participant.

Alternatively, participants' audio and video signals can be muted from their own codecs, through the endpoint’s application.

Chapter 5 - Basic Operation

To mute a participant using MGC Manager:

• In the Monitor or the Status pane, right-click the participant icon, and

then click Mute Audio to mute the audio signal, or click Mute Video to mute the video signal.

Alternatively, click the Participant icon and then click the Mute Audio button or Mute Video button on the Participant Toolbar.

The menu changes to UnMute Audio, or UnMute Video (respectively).

The appropriate Audio

columns of the Monitor and Status panes.

Video

or Video icon appears in the Audio or

For information about additional muting options, refer to the MGC Manager User’s Guide, Volume I, Chapter 6.

Locking and Unlocking a Conference

You can lock or unlock On Going Conferences and thus control access of undefined dial-in participants to these conferences. The Lock/Unlock option is dynamic and can be applied any time before or during the conference. This feature is used to:

• Limit the number of undefined dial-in participants connecting to the

conference in order to save resources.

• Prevent other participants from connectin g to th e confe rence once all the

required participants have already been connected.

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MGC-25 Getting Started Guide

To Lock or Unlock a conference:

• Right-click the conference icon, and then click Lock Conference or

Unlock Conference.

Alternatively, click the Conference icon, and then click the Lock button or Unlock button on the Conference Toolbar.

Changing the Conference Duration

It is often necessary to extend the duration of a conference or terminate a conference before its scheduled completion time. The conference can be extended either manually or automatically or terminated. To automatically extend or terminate a conference, refer to the MGC Manager User’s Guide, Volume I, Chapter 6.

You can change the conference duration even after the conference has started.

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Chapter 5 - Basic Operation

To change the duration of an On Going Conference:

1. In the Browser, Monitor or Status panes, right-click the conference icon,

and then click Properties.

The Conference Properties dialog box opens.

2. Click the Scheduler tab.

3. Modify the conference Ending Time.

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MGC-25 Getting Started Guide

4. Click OK. The Conference Properties dialog box closes. The conference’s duration is changed.

Terminating a Conference Manually

You can manually end the conference before its scheduled end time. Usually, you will use this option when all the participants disconnected from the conference, or if the meeting organizer has re qu este d it.

To terminate a conference manually:

1. In the Browser, Monitor or Status panes, right-click the On Going Conference, and then click Terminate.

Alternatively, click the Conference icon, and then click the Terminate button on the Conference Toolbar.

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A confirmation dialog box opens.

2. Click Yes. The conference ends. The conference icon is removed fro m the On Going Conferences list.

Chapter 5 - Basic Operation

Changing the Layout in a Continuous Presence Conference

You can select a particular Video Layout (that is a specific arrangement of video windows on the screens) or Auto Layout during On Going Continuous Presence conferences.

1. In the Browser pane, expand the On Going Conference list.

2. Right-click the On Going Conference icon, and then click Properties.

The Conference Properties dialog box opens.

3. Click the Video Sources tab.

The Conference Properties - Video Sources dialog box opens.

4. T o enable Auto Layout, select the Auto Layout check box. The system

automatically and dynamically applies layouts with the appropriate number of display windows, according to the number of connected video participants.

5. To select a particular video layout, clear the Auto Layout check box if it

is selected.

5a. Determine the number of windows to appear on the screen, and click the

arrow next to the numbered Video Layout icon that displays the available video layouts for the selected number of windows.

5b. Click the desired Video Layout.

6. Click the Apply button to save these changes and modify additional

properties or click OK to confirm and exit the Properties dialog box.

7. For information about Auto Layout, Personal Layout, Presentation

Mode, Lecture Mode and Visual Effects, see the MGC Manager User’s Guide, Volume I, Chapter 6.

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MGC-25 Getting Started Guide

5-26

Defining a New Audio Conference

The following entities can be defined for Audio Only conferencing:

• Define an Audio Only Entry Queue

• Define an On Going Audio Only Conference

• Define an Audio Only Meeting Room

Defining a New Audio Only Entry Queue

An Audio Only Entry Queue is used to rout Audio Only participants to Audio Only conferences, and it is usually defined in Audio Only MCUs. Video Entry Queues can be used by Audio Only participants in a unified conferencing environment. To define a Video Entry Queue, see “Defining a New Video Entry Queue” on page 7-1.

To define a new Audio Only Entry Queue:

1. Expand the MCU icon to display its options.

2. Right-click the Meeting Rooms, Entry queues & SIP Factories icon,

and then click New Entry Queue.

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MGC-25 Getting Started Guide

The Entry Queue Properties dialog box opens.

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3. In the Name box, specify a name for the Entry Queue using up to 20 characters.

4. In the Numeric ID box, enter a unique per MCU number (default length is four digits), or leave this field empty to let the NCU assign one when the Entry Queue definition is completed.

5. In the Entry Queue Service box, select the Entry Queue Service that will be used to play voice messages that will guide participants through their connection process. Leave this field blank to use the default Entry Queue Service if one is defined.

6. Select the Audio Only check box.

7. To allow VTX 1000 users to connect to the Entry Queue, select the VTX 1000 check box.

8. Select the IP Only check box to define an IP-Only conference. This enables the Audio Algorithm selection for the target conference.

Chapter 6 - Defining a New Audio Conference

9. If you selected the IP Only option, you can select the Entry Queue to be

Encrypted, and you can select the audio algorithm to use by VoIP participants to connect to the target conference. For Ad Hoc Entry Queue definition, see the MGC User’s Guide, Volume II, Chapter 3.

10. Add a dial-in number to the Entry Queue by clicking the plus [+] button.

Dial-in numbers are relevant to ISDN and T1-CAS participants only.

11. Up to 16 dial-in phone numbers may be assigned to the Entry Queue.

— If no dial-in number is assigned to the Entry Queue, the system

assigns a dial-in number from the dial-in numbers ranges defined in the ISDN Network Service. The number is assigned only when the Entry Queue definition is saved by clicking the OK button

— H.323 and SIP participants dial the Entry Queue directly as

described in see Chapter 5, “Connecting to a Conference/Entry Queue” on page 5-5.

12. Enter the name of the ISDN/T1-CAS Network Service exactly as it is

defined in the Network Services list (the system is case sensitive).

13. Enter the first dial-in number to be assigned to the Entry Queue. This

number must be part of the dial-in numbers range defined for the selected ISDN/T1-CAS Network Service. For more details regarding the dial-in numbers range, see the MGC Administrator’s Guide, Chapter 3.

14. If required, enter the second dial-in number to be assigned to the Entry

Queue.

15. Click OK.

The dial-in number is added to the table in the Entry Queue Properties.

16. In the Entry Queue Properties dialog box, click OK to complete the

Entry Queue definition.

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MGC-25 Getting Started Guide

The New Entry Queue is added to the Meeting Rooms, Entry Queues & SIP Factories list.

To set the Audio Only Entry Queue as the default Entry Queue, see Chapter 7, “Creating an On Going Video Conference” on page 7-6.

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Chapter 6 - Defining a New Audio Conference

Defining an On Going Audio Conference

The following procedure describes the main parameters required to define an Audio conference without Encryption. For a detailed description of all parameters, see the MGC Manager User’s Guide VoicePlus Edition,

Chapter 2.

To define a new On Going Audio Conference:

1. Expand the MCU tree.

2. Right-click the On Going Conferences icon, and then click New

Conference.

The Conference Properties - General dialog box opens.

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MGC-25 Getting Started Guide

The MCU can be set to Audio Look & Feel mode in which all video related parameters are hidden in all dialog boxes and menus. This is intended for Audio bridges. The Audio Look & Feel mode is set in the Options menu. For more details, refer to the MGC Administrator's Guide, Chapter 5.

3. If Audio Look & Feel is not set for the MCU in the Media box, select

4. In the Name box, enter the conference name.

5. Change the Conference Duration if required.

6. In the Conf. Entry Password box, enter the conference password (digits

The default minimum number of digits for the conference password is 4, but the number of digits can be set in the system.cfg file. For additional information refer to the MGC Administrators Guide, Chapter 5.

7. In the Web/Chairperson Password box, enter the Chairperson password

Audio to define an Audio Only conference and hide the video properties. If Audio Look & Feel is set for the system, the conference is automatically set to Audio and all the video parameters are hidden.

only).

(if required).

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8. In the Numeric ID box, enter the desired conference Numeric ID.

9. In the User Defined Fields boxes, enter the requested information (if required). The User Defined fields are displayed only if the Show User Defined Fields in Conference Parameters option is selected in the Database Manager.

Chapter 6 - Defining a New Audio Conference

10. Click the Settings tab.

The Properties - Settings dialog box opens.

Parameters in the Conference Properties - Settings dialog box are grouped in two main panes: General Settings and Media Settings. By default, only the Basic parameters in these panes are displayed when you first open the dialog box. You can click the Advanced (>>) button to view and modify the additional settings. In most conference definitions you do not need to modify the Advanced parameters because the MGC Manager uses default values, or uses the optimal parameters based on the endpoint's capabilities.

11. Select the Enable IVR Service check box to assign an IVR Service to

the conference. The IVR Service includes a set of voice messages and prompts that assist participants to connect to the conference.

12. In the Msg Service Name box, select an IVR service or leave blank to use

the default IVR service. The MGC-25 is shipped with a pre-configured IVR service.

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MGC-25 Getting Started Guide

13. If you want to set up advanced parameters, click the Advanced button on

14. Click the Participants tab to add predefined participants to the

If you are defining a dial-in conference with only undefined participants, this step may be skipped.

15. To complete the conference definition procedure, click OK from any of

The new conference is added to the On Going Conferences list in the Browser pane. The conference starts immediately.

either pane. For more information, see the MGC Manager User's Guide

VoicePlus Edition, Chapter 2.

conference. For more information, see Chapter 5, “Adding a Participant to a Conference” on page 5-13.

the Conference Properties tabs. The Properties dialog box closes.

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Chapter 6 - Defining a New Audio Conference

Defining a New Audio Only Meeting Room

A Meeting Room is a conference reservation without allocated resources, whose default duration is set to 2 hours. A Meeting Room is created once, and can be activated as many times as required.

To define a New Meeting Room:

1. Expand the MCU tree.

2. Right-click the Meeting Rooms, Entry Queues & SIP Factories icon, and

then click New Meeting Room.

The Conference Properties - General dialog box opens.

3. Define the parameters in the General and Settings tabs as described in

steps 3-15 in “Defining an On Going Audio Conference” on page 6-5.

4. Click the Participants tab.

The Conference Properties - Participants dialog box is displayed.

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MGC-25 Getting Started Guide

5. Usually Meeting Rooms include undefined participants. However, it is

6. In the Min Participants box, define the total number of participants for

7. In the Max Participants box, enter the total number of participants who

8. Click the Meet Me Per Conf tab.

possible to add defined participants from the Pre-Defined Participants list, by selecting the participants and then clicking the >> button. Alternatively, you can define a new participant by clicking the New button.

which the system reserves resources. This number should include the number of defined participants as well as undefined participants. If you enter 0, no resources will be reserved for the conference. However, participants will be able to connect to the conference if there are available resources.

can connect to the conference at one time, including both the defined and undefined participants. This option saves resources for other conferences. When set to Auto, the maximum number of participants is determined by the maximum number of participants in a conference supported by the MCU, or by the availability of the MCU resources.

The Properties - Meet Me Per Conf dialog box opens.

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Chapter 6 - Defining a New Audio Conference

9. Select the Limited Sequences check box, to limit the number of times

that the Meeting Room can be activated. If this check box is cleared, the Meeting Room can be activated an unlimited number of times.

10. In the Number of Occurrences field, determine the number of times the

Meeting Room can be activated: 1 means that the conference can be activated once, and then it will be deleted from the system. 2 or more means that the conference can be activated that number of times, and the conference remains in sleep mode in between recurrences.

11. In the Meet Me ISDN Service pane, click the Plus (+) button to define

dial-in numbers for this conference. If you do not define a dial-in number, the system will assign a dial-in number from the range of dial-in numbers defined in the Network Service.

12. The H.323 Network Service prefix is automatically assigned to the

conference after the Meeting Room is saved on the MCU. It is then displayed in the first row of the Meet Me H.323 Service table. To add prefixes for H.323 participants to dial using other H.323 Network Services, click the Plus (+) button.

13. Click OK.

The Meeting Room is added to the Meeting Rooms, Entry Queues and SIP Factories list.

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MGC-25 Getting Started Guide

6-12

Defining a New Video Conference

The following entities can be defined for Audio Only conferencing:

• Define a Video Entry Queue

• Start an On Going Video Conference

• Set up a Video Meeting Room

Defining a New Video Entry Queue

You can create several Entry Queues, each with a different set of parameters, to match the parameters of target conferences. If an Entry Queue is set to Video Switching, the destination conference audio, video and line rate settings must be identical to the Entry Queue settings, or the participants will not be able to move to the target conferences.

In Entry Queues defined as Transcoding or Continuous Presence, the line rate and video setting are the maximum set for participants’ connections. However, participants can connect at a lower rate using their endpoint capabilities. The line rate and the video parameters used for connections to the Entry Queue are maintained when moving to the target conference.

If you have not already done so, define an Entry Queue Service in the IVR Services before defining the Entry Queue. For more details, see the MGC Manager User's Guide, Vol u m e I I , C h a p t e r 2 .

Entry Queues can be encrypted. For more details, see the MGC Manager User's Guide, Volume II, Chapter 1.

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MGC-25 Getting Started Guide

To define a new Video Entry Queue:

1. Expand the MCU tree, right-click the Meeting Rooms, Entry Queues and SIP Factories icon and then click New Entry Queue.

The Entry Queue Properties dialog box opens.

7-2

2. In the Name box, assign a name to the Entry Queue using up to 20 characters.

3. To manually assign the Numeric ID, enter the required value in the Numeric ID box. To automatically assign the Numeric ID, complete the Entry Queue definition and save it to the MGC. The MCU automatically assigns the Numeric ID provided the MCU is configured to support automatic assignment of Numeric IDs.

Chapter 7 - Defining a New Video Conference

4. In the Entry Queue Service box select a predefined Entry Queue Services

that will be used to play audio messages and prompts to participants waiting in the Entry Queue. Leave this field blank to use a default Entry Queue Service, if one is defined.

5. In the Target Conferences area:

a. Select the IP Only check box to create an IP Only Entry Queue,

whose target conferences are IP Only conferences and will enable the connection of IP participants only.

b. To create an encrypted Entry Queue, select the Encryption check

box. For details about Encryption and encrypted Entry Queues, see the MGC Manager User's Guide, Volume II, Chapter 1.

c. Select Video Switching, Tr an sco din g or Continuous Presence as

the session type. For more information, see Chapter 4, “Video Conference Attributes” on page 4-3.

• Setting the Entry Queue to Transcoding or Continuous Presence requires

Video resources, while a Video Switching Entry Queue does not.

• An IP Only Entry Queue set to Continuous Presence mode can only be

defined as Classic and not as Software or Quad Views.

6. Select the Line Rate in which participants can connect to the conference.

In Continuous Presence conferences, participants can connect using a lower line rate. If this Entry Queue will be used to access Conferences On Port, define the Line Rate as described in step 17 of “Creating an On Going Video Conference” on page 7-6.

7. Leave all the video and audio parameters set to Auto to let the system

select the appropriate settings. For a detailed description, see MGC Manager User’s Guide, Volume II, Chapter 2.

8. Define the dial-in numbers for the Entry Queue. For more details, see

Chapter 6.

9. Click OK.

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MGC-25 Getting Started Guide

The new Entry Queue is added to the Meeting Rooms, Entry Queues & SIP Factories list.

Setting an Entry Queue as Default

A default Entry Queue can be defined for the MCU, regardless of the dialed IP card. The new default Entry Queue can be either a video Entry Queue or an Audio Only Entry Queue. Participants are automatically routed to the default Entry Queue when dialing one of the following strings:

• Network Service Prefix##Numeric ID, when the numeric ID is incorrect

• Network Service Prefix##Numeric ID##Password, when the numeric ID

is incorrect

• Network Service Prefix only

• IP address of IP card##Numeric ID, when the numeric ID is incorrect

• IP address of IP card##Numeric ID##Password, when the numeric ID is

incorrect

• IP address of the IP card only

7-4

To set an Entry Queue as default:

• In the Meeting Rooms and Entry Queues list, right-click the Entry Queue

and select Set as Default.

The default Entry Queue is identified by a bold name.

Chapter 7 - Defining a New Video Conference

Creating a Target Conference from an Entry Queue

You can create a new On Going conference or Reservation with the same parameters as the Entry Queue. This is especially useful for Video Switching conferences, since their parameters must be the same as those of the Entry Queue. The Entry Queue Access and Meet Me Per Conference options are automatically selected for this conference.

To create a target conference from an Entry Queue:

1. Right-click the Entry Queues icon, and then click Create Reservation

from Entry Queue.

The Conference Properties - General dialog box opens. The parameters in the General and Settings tabs are automatically set to be compatible with this Entry Queue.

2. If required, modify parameters, making sure not to change the line rate or

video settings. If these settings change, the Entry Queue and conference will not be compatible.

3. Click the Scheduler tab to define the conference start date and time. The

current date and time are shown in the Scheduler dialog box. Do not change them if you want to start an On Going Conference.

4. Define the conference start date and time.

5. Click OK.

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MGC-25 Getting Started Guide

Creating an On Going Video Conference

The following procedure describes the main parameters required to set up a Video Conference. For a detailed description of all parameters, see the MGC

Manager User’s Guide, Volume I, Chapter 4

To create an On Going video Conference:

1. Expand the MCU tree, right-click the On Going Conferences icon and then click New Conference.

The Conference Properties - General dialog box opens.

7-6

2. In the Name box, enter the conference name.

3. In the Numeric ID box, enter the desired conference Numeric ID.

Chapter 7 - Defining a New Video Conference

4. In the User Defined Fields boxes, enter the requested information (if

required).

5. Change the Conference’s Duration if required.

6. In the Supported Network box, select the appropriate network types that

will be used to connect participants to the conference. Select IP to allow only IP participants to the conference.

7. In the Video Session area, select Video Switching, Tran scoding or

Continuous Presence. For more information about these types of conferences, see “Video Conference Types” on page 4-3.

8. When selecting Continuous Presence, you can select Classic or Quad

Views for the different layout options. If IP only is selected, the Software option is enabled in the Video Session - Continuous Presence box.

— Continuous Presence - Classic offers 20 different video layouts,

suitable for conferences of up to ten participants.

— Continuous Presence - Quad Views offers 8 different video layouts,

including layouts that are suitable for very large conferences.

— Continuous Presence - Software allows Continuous Presence

conferences to be set up with two types of Video Layout formats: 2x1 and 2x2.

9. To have participants access the conference through an Entry Queue,

select the Entry Queue Access check box. If selected, the participant must dial the Entry Queue dial-in number and enter the correct conference Numeric ID in order to be transferred to this conference.

10. To allow undefined participants (who were not defined prior to the

conference start) to connect directly to the conference without going through an Entry Queue, select the Meet Me Per Conference check box.

You can define the conference to be both Entry Queue Access and Meet Me Per Conference. In these conferences, a participant can connect to the conference

directly, by means of the Meet Me Per Conference dial-in number, or through the Entry Queue, by means of the conference Numeric ID.

11. Optional. If an IVR service in which the conference password prompt

enabled is assigned to the conference, enter the conference password (digits only) in the Conf. Entry Password box.

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MGC-25 Getting Started Guide

12. Optional. In the Web/Chairperson Password box, enter the chairperson

13. Click the Settings tab.

password (if this option is enabled in the IVR Service assigned to the conference).

The Properties - Settings dialog box opens.

The parameters described here are the Basic parameters. The Advanced parameters are usually not changed from their default values. For more information about these Advanced parameters, see the MGC Manager User’s Guide, Volume I, Chapter 4.

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14. Select the Restricted option if all ISDN participants use restricted lines whose line rate for each channel is 56 Kbps instead of 64 Kbps.

15. In the Line Rate field, specify the transfer rate in Kbps:

In a Video Switching conference, you must select the highest transfer rate common to all participants.

In a Transcoding or Continuous Presence conference, select the desired maximum Line Rate for the conference. The system will attempt to

Chapter 7 - Defining a New Video Conference

connect participants to the conference at this line rate or lower, according to their individual capabilities.

In a Conference On Port (COP), select the estimated highest transfer rate common to all participants. In this mode, all conference participants must use the same video parameters.

In order to maintain a minimum video quality for a Conference On Port, there is a minimum threshold line rate that participants must support in order to connect with video. The minimum line rates necessary to connect to a Conference On Port are displayed in Figure 7-1. Participants attempting to connect at rates below the minimum conference line rate threshold are connected as Secondary (Audio Only).

Table 7-1: Conference On Port Line Rate Minimum Thresholds

Defined Conference Line Rate (in Kbps)

128 Participants will connect with video if video

256 128

384 128

512 256

768 384

1920 768

Minimum Participant Line Rate Necessary for Video Connection (in Kbps)

session can be established.

16. In the Msg Service Type field, select IVR or None for a conference

without voice messages. An IVR service allows participants to interact with the MCU by using DTMF codes and provides functionalities such as Conference Entry password, Conference Chairperson identification, Roll Call, Invite and Click&View. For more information about IVR, see the MGC Manager User's Guide, Volume II, Chapter 2.

17. If you have selected IVR, in the Msg Service Name list, select the name

of the predefined IVR Service for the conference. If left blank, the default IVR Service is automatically selected if one is defined.

18. If required, select the Conference On Port option if available if

Continuous Presence was selected in the Video Session area of the

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MGC-25 Getting Started Guide

19. To force all participants to use encryption, select the Encryption check

20. The Dual Stream mode and the Audio Algorithm are advanced features.

21. Optional. Click the Participants tab to add predefined participants to the

22. If you selected Continuous Presence in the Video Session area of the

Conference Properties - General tab. For more information about COP, see “Video Conference Types” on page 4-3.

box. For details about Encryption and encrypted conferences, see the MGC Manager User's Guide, Volume II, Chapter 1.

For more information about these options, see the MGC Manager User’s

Guide, Volume II, Chapter 1, “Dual Stream Modes” and the MGC Manager User’s Guide, Volume I, Chapter 4 “Video Conference Parameters”.

conference. For more information on adding participants to a conference, see “To add a pre-defined participant to a conference:” on page 5-16.

General tab, click the Video Sources tab.

The Conference Properties - Video Sources tab opens.

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23. Select the appropriate Video Layout for the conference. The available layouts displayed are determined by the type of Continuous Presence mode selected on the General tab. For more information about setting Video Layouts, see the MGC Manager User's Guide, Vol u m e I , C h ap t e r 6, “Setting Video Layouts”.

Chapter 7 - Defining a New Video Conference

Alternatively, select the Auto Layout check box to have the system automatically and dynamically display layouts with the appropriate number of display windows according to the number of connected video participants.

24. In a Continuous Presence conference, you can add visual effects, such as

borders and colors, to the video layouts display on the endpoints. For more details, see the MGC Manager User’s Guide, Volume I, Chapter 4.

• The Click&View application available on participants’ endpoints allows

participants to modify their Personal Layouts, and the chairperson to modify the conference layout, in a Continuous Presence conference. For details about Click&View, see the MGC Manager User’s Guide, Volume I, Chapter-11.

• You must assign an IVR service to the conference to enable Click&View.

25. Use the default values for the remaining parameters. These parameters

are detailed in the MGC Manager User’s Guide, Volume I, Chapter 4.

26. Click OK.

The conference starts.

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MGC-25 Getting Started Guide

Defining a New Video Meeting Room

A Meeting Room is a conference reservation without resource allocation, whose default duration is set to 2 hours.

To define a New Video Meeting Room:

1. Expand the MCU tree.

2. Right-click the Meeting Rooms, Entry Queues & SIP Factories icon, and then click New Meeting Room.

The Conference Properties dialog box opens.

3. Define the parameters in the General, Settings, Participants and Video Sources tabs as described in steps 2-26 in “Creating an On Going Video Conference” on page 7-6.

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The Video Meeting Room is added to the Meeting Rooms, Entry Queues & SIP Factories list.

MGC-25 Management Tools

Various management tools are available to the MGC-25. For details on other management tools, see the MGC Administrator’s Guide.

MGC-25 Resources Report

The Resource Report displays the number of ports that can be allocated to participants and the number of ports that are currently assigned to On Going Conferences, soon-to-begin reservations and Meeting Rooms.

To view the MCU resources:

1. Right-click the MCU icon, and then click Resource Report.

8-1

MGC-25 Getting Started Guide

The Resource Report dialog box opens.

The following information is displayed:

Table 8-1: Resource Report Total Participants Display

Column Description

Total The total number of participants that can be

supported by the system.

Assigned The number of participant resources that are

currently assigned to On Going Conferences and soon-to-begin (within 5 minutes) reserved conferences.

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Port-Unit Allocation Method

The Port-Unit Allocation Method box determines how all the resources are allocated. The selection of the mode can be done only when no conference is running. The following modes are available:

• Circular (default) - The system allocates the next

available sequential unit in the order in which it is numbered on the card according to the unit numbers. For example, if the last used unit is 2, the next time a conference is run, the system will allocate units starting with unit 3 (provided that unit 3 is free).

This mode should be used when you suspect that there may be faulty units, allowing the system to allocate other units for the conferences while the faulty units are replaced, or reset. However, this mode should not be used when debugging the system, as the problems will be inconsistent if the problematic units are not used constantly.

Chapter 8 - MGC-25 Management Tools

Table 8-1: Resource Report Total Participants Display

Column Description

Port-Unit Allocation Method (continued)

• Termin al - The system always starts the unit

allocation from the first free unit on the first card. This mode may be problematic when there is one faulty unit (especially if it is the first or second) that prevents the system from running conferences. However, this should be the selected mode when debugging the system.

2. To view participant resources per network type and connection rate, click

the Details button.

The Resource Report - Details section opens.

Both ISDN and IP encrypted participants require more resources than non-encrypted participants.

The number of ISDN participants that can connect to the MCU changes according to their use of encryption. The resource report reflects these

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MGC-25 Getting Started Guide

3. The following information is displayed:

changes. Resources are shown by their actual port numbers, listing both the Assigned or Available number of ports.

In the IP section of the Resources Report, both non-encrypted and encrypted participants are grouped together. For example, if one encrypted and one non-encrypted participants using a line rate of 128 Kbps attend a conference, the resource report displays the sum of the used resources of both participants together. In this case the non-encrypted participant is allocated 1 port and the encrypted participant 2 ports, totalling 3 ports.

ISDN

The ISDN participants section of the Resource Report differentiates between encrypted and non-encrypted participants listing both Assigned and Available ports for both non-encrypted and encrypted participants. The Available port column lists the total number of ports that can be allocated to encrypted and non-encrypted participants. For example, at a line rate of 128 Kbps up to 12 non-encrypted and 8 encrypted participants can connect to conferences running on the MGC-25. At a line rate of 384 Kbps, 5 non-encrypted and 5 encrypted participants can connect to conferences running on the MGC-25.

PSTN

PSTN does not support encryption. The system lists the number of ports that are available to non-encrypted participants for connection, using rates up to 64 Kbps.

8-4

Table 8-2: Resource Report - Details

Field Description

Number of Undefined Participants

The total number of dial-in participants for which resources have been assigned in “Meet-Me” On Going Conferences and soon-to-begin (within 5 minutes) reserved conferences.

Chapter 8 - MGC-25 Management Tools

Table 8-2: Resource Report - Details (Continued)

Field Description

IP Participants

IP Participants - VOIP The number of participant resources that are

assigned/available for IP participants of connection rates up to 64 Kbps.

IP Participants - 128, 384, 768, E1

The number of participant resources that are assigned/available for IP participants of connection rates of 128, 384, 768 Kbps and E1 respectively.

ISDN

ISDN Participants 128, 384, 768 and E1

The number of non-encrypted/encrypted participant resources that are assigned/available for ISDN participants of connection rates up to 128, 384, 768 Kbps and T1 or E1 respectively.

Number of PSTN Participants

The number of non-encrypted/encrypted participant resources that are assigned/available for PSTN/Telephone participants of connection rates up to 64 Kbps.

Video Resources

Continuous Presence Participants

The number of video resources that are assigned/ available for individual participants.

Conferences On Port The number of video resources that are assigned/

available for Conferences On Port.

8-5

MGC-25 Getting Started Guide

MCU System Configuration

You can view the overall MGC-25 system configuration. The system configuration information indicates the total number of ISDN and IP ports licensed for the system, the number of PRIs connected to the system, and whether the system is configured to support conferencing, gateway sessions and/or video.

To view the MGC-25 system configuration:

• Right-click the MCU icon, and then click System Configuration.

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Polycom DOC2232A User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Before You Begin

System Overview

Safety Requirements

General Site Requirements

Placement of the System

Network Equipment, Numbers and Addresses

MGC-25 Specifications

Hardware Description

Front Panel

Rear Panel

Dongle

MGC-25 LCD Display Window

Working With the LCD Display Window

System Idle Display

Main Menu

Active Alarms

Net Status

IP Configuration

System Reset

Manual System Reset

Hardware Installation

Installing the MGC-25 in a Rack

Placing the MGC-25 on a Desktop

Connecting Cables

Powering Up the System

Initial System Setup

Initial IP Configuration

Installing the MGC Manager

Starting the MGC Manager

Defining an MCU

Connecting to an MCU

Configuring the Network Services

Network Configuration Wizard

Modifying Network Services

Conference Types

On-demand Conferences (Reservationless Conferencing)

Ad Hoc Conferencing

Meeting Rooms

Scheduled Conferences

Video Conference Attributes

Entry Queue

Basic Operation

Reservation Templates

Default Reservation Templates

Starting a Conference

Viewing the Conference Dial-in Properties

Connecting to a Conference/Entry Queue

Dialing-in to a Conference/Entry Queue

Monitoring On Going Conferences

General Monitoring

Monitoring a Conference

Listing Participants in the Browser and Status Panes

Participant Level Monitoring

Operations Performed During On Going Conferences

Adding a Participant to a Conference

Defining Dial-out Participants

Making Dial-Out Connections

Disconnecting Participants

Muting a Participant

Locking and Unlocking a Conference

Changing the Conference Duration

Terminating a Conference Manually

Changing the Layout in a Continuous Presence Conference

Defining a New Audio Conference

Defining a New Audio Only Entry Queue

Defining an On Going Audio Conference

Defining a New Audio Only Meeting Room

Defining a New Video Conference

Defining a New Video Entry Queue

Setting an Entry Queue as Default

Creating a Target Conference from an Entry Queue

Creating an On Going Video Conference

Defining a New Video Meeting Room

MGC-25 Management Tools

MGC-25 Resources Report