Administrator’s Guide
for Polycom
®
CX7000 Systems
1.1 | August 2012 | 1725-82843-001/C
Trademark Information
Polycom
®
, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products are
trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United
States and various other countries.
Other product and corporate names may be trademarks of other companies and are used only as a fair use
reference without intent to infringe.
Patent Information
The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.
Customer Feedback
We are constantly working to improve the quality of our documentation, and we would appreciate your feedback.
Please send email to videodocumentation@polycom.com.
© 2012 Polycom, Inc. All rights reserved.
Polycom, Inc.
6001 America Center Drive
San Jose CA 95002
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing
includes translating into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the
software contained within its products. The software is protected by United States copyright laws and international
treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound
recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not
responsible for printing or clerical errors. Information in this document is subject to change without notice.
ii
Contents
Introducing the Polycom CX7000 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installing the Polycom CX7000 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Preparing Your Network for Installation . . . . . . . . . . . . . . . . . . . . . . . . . 2
Preparing Your Meeting Room for the Polycom CX7000 System . . . . . 3
Positioning the Polycom CX7000 System . . . . . . . . . . . . . . . . . . . . . . . . . 3
Setting Up the Polycom CX7000 System Hardware . . . . . . . . . . . . . . . . 3
Positioning Your Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Powering the System On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Configuring the Polycom CX7000 System Software . . . . . . . . . . . . . . . . 5
Polycom CX7000 Indicator Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Monitors and Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connecting Monitors to a Polycom CX7000 System . . . . . . . . . . . . . . . . 9
Customizing the Display Behaviors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connecting Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Microphones and Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Customizing Your Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Customizing Your Microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Accessing Administrator Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
System Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
LAN Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Configuring Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Configuring Exchange Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Keeping Your Software Current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Updating the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Installing an Earlier Software Version . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Updating the Microsoft Online Services Sign-in Assistant . . . . . . . . . 22
Statistics and Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Viewing System Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Viewing System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
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Administrator’s Guide for Polycom CX7000 Systems
Collecting System Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Collecting Call Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Managing the System Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Solving Audio and Video Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Viewing Call Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Resetting the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Recovering from Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Configuration Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Test Audio Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Exchange Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Call Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Reset System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
System Back Panel View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
iv Polycom, Inc.
Administrator’s Guide for Polycom CX7000 Systems
Version 1.1
The Administrator’s Guide for Polycom CX7000 Systems is for administrators
who need to configure, customize, manage, and troubleshoot Polycom
CX7000 systems. Please read the Polycom CX7000 system documentation
before you install or operate the system. The following related documents for
Polycom CX7000 systems are available from
www.polycom.com/videodocumentation:
• Setting Up the Polycom CX7000 System, which describes how to set up the
hardware
• User’s Guide for Polycom CX7000 Systems, which describes how to perform
video conferencing tasks
• Release Notes for Polycom CX7000 Systems
For support or service, please contact your Polycom distributor or go to
Polycom Support at support.polycom.com.
Introducing the Polycom CX7000 System
The Polycom CX7000 series provides high-definition (HD) voice, video, and
content for small to medium conference rooms (4 - 8 participants). The
Polycom CX7000 systems can send and receive high-definition (720p) video
in point-to-point calls and VGA video in multipoint calls.
Polycom CX7000 is designed for use within a corporate environment running
Microsoft Exchange Server and Microsoft Lync Server. The Polycom CX7000
system is not supported for use over a VPN or a Remote Access Point.
Polycom, Inc. 1
Administrator’s Guide for Polycom CX7000 Systems
Installing the Polycom CX7000 System
Preparing Your Network for Installation
Only single Active Directory forest topology is supported
1 Ensure that your corporate network environment is running one of the
following:
— Microsoft Exchange Server 2010 or 2007 with the auto-discover service
enabled
— Microsoft Lync Server 2010 with the auto-discover service enabled
2 Ensure that your network provides adequate bandwidth for video
conferencing. Video calls at 720p resolution require the following call
speeds:
— Minimum for 720p calls: 1.5 Mbps
— Recommended for 720p calls: 2 Mbps or greater
3 If the CX7000 System will sign in to a domain account, do the following
for each system before you start the system and run the setup wizard.
— Ensure that the system’s account is placed into an appropriate
Organizational Unit (OU).
— Ensure that the system’s account has an appropriate policy applied
that ensures that no login scripts are run, no software is installed, and
the software whitelist is not modified.
— Disable the User must change password at next logon setting.
— Enable the Password never expires setting.
— Make a note of the domain, domain account name, and the password
for each system.
— Create an Exchange user or room mailbox for the domain account.
» If you create a room mailbox, right click the room account and
select Properties > Resource Information, and ensure that the
Delete Comments option is unchecked.
4 Create a Lync account for each system.
For Office 365 accounts, the initial temporary password must be changed
before you can use the account with the CX7000 system.
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Administrator’s Guide for Polycom CX7000 Systems
Preparing Your Meeting Room for the Polycom CX7000 System
• Ensure that the room has a wired ethernet connection. Wireless operation
is not supported.
• If the meeting room requires a key card for access, ensure that the users
who need to use the room have the appropriate access cards.
• Ensure that the room has good lighting. Diffused cool white fluorescent
lighting works best.
• If the room has windows, consider covering them with blinds. Place the
camera so that it points away from windows.
• Use light blue for wall colors. Avoid dark or vivid wall colors.
Positioning the Polycom CX7000 System
The Polycom CX7000 system can be set up in multiple ways. When used with
furniture such as a pedestal or wall mount, the system fits into a bracket on the
back of the display. The system can also be placed in a cart or on a table.
To position the system:
>> Position the system so that the camera does not face toward a window or
other source of bright light. Leave enough space to connect the cables
easily. Place the camera and display together so that people at your site
face the camera when they are looking at the display.
If you need to position the system horizontally, remove the stand and install
the self-adhesive feet.
Caution. Risk of Electric Shock. To reduce the risk of personal injury or damage to
the equipment, do not use screws longer than those supplied (M4x16, 8.00 mm
maximum head diameter) to reconnect the stand to the system.
Setting Up the Polycom CX7000 System Hardware
Set up the Polycom CX7000 system using the printed instructions provided in
the box with the system. You can also find an electronic version of the system
setup sheet at www.polycom.com/videodocumentation.
Note that HDMI input is not supported in this release.
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Administrator’s Guide for Polycom CX7000 Systems
Positioning Your Microphone
The Polycom CX7000 system uses a built-in echo canceller which
automatically adjusts the audio to prevent the sound of far-end voices from
being sent back to the far end. The system is designed to provide excellent
audio in small to medium conference rooms. A number of factors can affect
audio quality including the volume of the system, the sensitivity of the
microphone, the acoustic qualities of the room, and the acoustic qualities of
any audio devices that combine microphone and speakers.
For best audio results, follow these guidelines:
• Place the microphone and speakers as far apart as possible, especially if
you are using external speakers and the Polycom microphone array.
• For best microphone performance, place the microphone no more than 1
meter from the person who is speaking. Speaking too far from the
microphone can keep the far end from hearing you.
• For most effective echo cancellation, keep the volume on your system’s
speakers at a moderate level. Excessive volume can cause audio problems
such as clipping or echo.
• Place the microphone on the meeting table so that each meeting
participant is closer to the microphone than the loud speakers.
• To avoid undesirable sound transfer, avoid placing the microphone and
the loud speakers on the same table.
Powering the System On and Off
Connect power and power on the Polycom CX7000 system after you have
connected all of the equipment that you will use with it. Make sure that the
system is powered off before you connect devices to it.
To power on the Polycom CX7000 system:
>> Press the power button on the front of the system.
The Polycom splash screen is displayed within about 10 seconds.
To power off the Polycom CX7000 system:
>> Do one of the following:
— Press and hold the power switch on the front of the system for two
seconds.
4 Polycom, Inc.
— Click Options > Configuration > Advanced Settings >
Reset System, and then click Shut Down.
— From the Home screen, click Options > Shut Down.
Administrator’s Guide for Polycom CX7000 Systems
Note that, to use this option, the Preferences > Hide Shut Down
Option from users setting must be disabled.
After turning the power off in this way, wait at least 15 seconds before you
unplug the system from its power source.
Configuring the Polycom CX7000 System Software
When you power on the Polycom CX7000 system for the first time, the setup
wizard runs automatically to help you configure the required settings. After
you run the setup wizard, administrators can view or change the system’s
configuration.
1 Power the system on. The setup wizard runs automatically.
2 Choose the language to use.
3 Configure the settings on the Location screen.
Setting Description
Time Format Specifies your format preference for the time display.
Time Zone Specifies the time zone for this location.
Power Frequency Specifies the power line frequency for your system. In most
cases, the system defaults to the correct power line
frequency, based on the video standard used in the country
where the system is located. This setting allows you to adapt
the system in areas where the power line frequency does not
match the video standard used. Y ou may need to change this
setting to avoid flicker from the fluorescent lights in your
conference room.
Keyboard Layout Specifies the language layout of the keyboard attached to the
system.
4 Configure the settings on the Network screen.
Setting Description
Obtain an IP address
automatically
Use the Following IP
Address
Specifies that the system gets an IP address automatically.
Specifies that the IP address is not assigned automatically.
IP Address Specifies the IP address to use for this system.
Subnet Mask Specifies the subnet mask for this system.
Default Gateway Specifies the gateway IP address to use If the system does
Polycom, Inc. 5
not automatically obtain one.
Administrator’s Guide for Polycom CX7000 Systems
Setting Description
Obtain DNS server
address automatically
Use the following
DNS server address
Preferred DNS server Specifies the DNS address to use for this system.
Alternate DNS server Specifies an alternate DNS address to use for this system.
Specifies that the system gets a DNS address automatically .
Specifies that the DNS address is not assigned automatically.
5 On the System page, specify the sign-in mode to use when the system
signs in to the Lync server. The sign-in mode you choose determines the
settings available on the System page.
6 Configure the settings on the System page for the sign-in mode you
chose.
— To use Standalone sign-in mode, configure these settings.
Setting Description
Lync Sign-in Address Lets you specify the Lync address for the system.
User Name Lets you enter the user name for the Lync account
assigned to this system.
Password Lets you enter the password for the Lync account
assigned to this system.
Specify Lync server Lets you choose whether to enter the Lync Server name
manually.
Lync Server Name Specifies the Lync server to use.
Specify time server Lets you choose to enter the time server name or IP
address manually.
If you do not specify a time server name or address, the
system first attempts to use DNS SRV to find the time
server address and then attempts to use
time.windows.com
Time Server Name Specifies the time server to use.
Install certificate from
USB drive
6 Polycom, Inc.
Lets you install a Root CA certificate.
To install CA certificates on systems using Standalone
Sign-in mode:
1 Create a folder named certchain on a USB drive,
and copy the certificates to that folder.
2 Go to the System settings page, and attach the
USB drive to the system.
3 Choose Install certificate from USB drive.
as the time server.
Administrator’s Guide for Polycom CX7000 Systems
Setting Description
System Name Lets you enter the name of the Polycom CX7000
system. Typically, the Polycom CX7000 system is
assigned the same name as the conference room in
which the system is located.
Admin password Enter or change the password for the Polycom CX7000
system.
Confirm Password Reenter the password for the Polycom CX7000 system.
— To use Domain Member sign-in mode, configure these settings.
Setting Description
Domain Name Lets you enter the domain name for the system.
Domain Account Lets you enter the Lync account assigned to this system.
Account Password
System Name Displays the name of the Polycom CX7000 system. Typically ,
Admin password Enter or change the password for the Polycom CX7000
Confirm Password Lets you reenter the password for the Polycom CX7000
Specifies the password for the Lync account assigned
to this system
the Polycom CX7000 system is assigned the same name as
the conference room in which the system is located.
system.
system.
.
To access the Advanced Settings:
1 Click Options > Configuration.
2 Click Advanced Settings.
3 Sign in using the administrator account appropriate to your sign-in
mode:
— Domain Member: local administrator or domain administrator
— Standalone: local administrator
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Administrator’s Guide for Polycom CX7000 Systems
Polycom CX7000 Indicator Light
The following figure shows the location of the power button and indicator
light.
The indicator light on the front of the Polycom CX7000 system provides this
information:
Preferences
Indicator Light System Status
Off System is powered off.
Steady blue light System is awake.
Steady amber light System is asleep.
Blinking blue light System is in software update mode.
To configure Preferences:
1 Click Options > Configuration.
2 Click Preferences.
3 Sign in using the administrator account appropriate to your sign-in
mode:
— Domain Member: local administrator or domain administrator
— Standalone: local administrator
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Administrator’s Guide for Polycom CX7000 Systems
4 Configure these settings:
Setting Description
Require
Meeting ID to
start meeting
Auto-answer
incoming calls
Show Contact
list
Hide Shut
Down Option
from users
Allow
switching
users
Idle Session
Timeout in
Minutes
Specifies whether a Meeting ID is required to join an online
meeting from the Polycom CX7000 system. You can find the
Meeting ID in the Join the conference link found in the meeting
email.
Specifies whether the system should answer incoming calls
automatically.
Automatically answering video calls is convenient, but keep in
mind that an unexpected caller could interrupt you when you're
busy or look at your room if you aren't there.
Specifies whether you want to display the system’s Cont ac t list in
the Find a Contact window.
Lets you choose whethe r to display the Shut Down choice on the
Options menu. Administrators can power the system off by
choosing Options > Advanced Settings > Reset System >
Shut Down.
Configures the system to allow users to sign in to the CX7000
system and view their own meeting list and contact lists.
When switching users is enabled, specifies the number of
minutes your system can be idle before the current user’s
session times out and the system’s default user is signed in.
Select 1 to 1440 minutes.
Note that this setting is not applied when you access the system
using Remote Assistance.
Monitors and Cameras
Connecting Monitors to a Polycom CX7000 System
The following table shows how you can connect a monitor to a Polycom
CX7000 system.
Video Output Number Connector Output Formats
1 HDMI HDMI
2 DVI-I DVI-D, VGA, HDMI
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Administrator’s Guide for Polycom CX7000 Systems
Customizing the Display Behaviors
You can customize the video output used when the system goes to sleep. If
your system uses two monitors, you can also customize the system behavior
for systems with two monitors.
To customize the display behaviors:
1 Click Options > Configuration.
2 Click Display.
3 Sign in using the administrator account appropriate to your sign-in
mode:
— Domain Member: local administrator or domain administrator
— Standalone: local administrator
4 Configure these settings:
Setting Description
Screen Saver Specifies the screen saver output for the monitor when the system
goes to sleep. Choose one of the following:
• None: Prevents the system from entering sleep mode.
• Blank: Displays black video. This is the recommended setting to
prevent burn-in for TV monitors.
• 3D Text: Displays the text you specify in a 3D format. You can
specify up to 20 characters. After 30 minutes, the screen saver
shuts off and the screen remains blank.
Custom Text Lets you enter text to display when the system goes to sleep. This
setting is available when you choose 3D text as the screen saver.
Screen Saver
Wait Time
(minutes)
Show
calendar on
Monitor 2
Change cursor
behavior to
match monitor
orientation.
Specifies how long the system remains awake during periods of
inactivity.
Lets you specify that the calendar displays on Monitor 2. By default,
the calendar is displayed on Monitor 1.
This option is available only when two monitors are connected to
your system.
By default, you can move the cursor from Monitor 1 to Monitor 2 by
moving the mouse to the right. If your Monitor 2 is located to the left
of Monitor 1, use this setting to configure your cursor to move to
Monitor 2 by moving the mouse to the left.
This option is available only when two monitors are connected to
your system.
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Administrator’s Guide for Polycom CX7000 Systems
If the display from your HDMI monitor appears to be cut off, adjust the video display
setting to “pixel to pixel”.
Connecting Cameras
You can connect a Polycom EagleEye III or Polycom EagleEye View to the
Polycom CX7000 system. Refer to your system’s setup sheet for connection
details.
Note that HDMI inputs are not supported for this release.
To configure your camera:
1 Click Options > Configuration.
2 Click Camera.
3 Sign in using the administrator account appropriate to your sign-in
mode:
— Domain Member: local administrator or domain administrator
— Standalone: local administrator
4 Configure these settings:
Setting Description
Camera Specifies the camera you want to use.
Detect Detects your camera type. This option is only available when
Arrow and Zoom
Buttons
Microphones and Speakers
you connect a Polycom camera. Detecting your camera
enables adjusting the camera.
Allows you to move the camera up, down, left, or right and to
zoom the camera out or in. This option is only available when
you connect a Polycom camera.
Customizing Your Speakers
To customize speaker settings:
1 Click Options > Configuration.
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Administrator’s Guide for Polycom CX7000 Systems
2 Click Audio.
3 Sign in using the administrator account appropriate to your sign-in
mode:
— Domain Member: local administrator or domain administrator
— Standalone: local administrator
4 Configure these settings:
Setting Description
Speaker Specifies which speakers, earphones, or other audio output
Speaker Volume Lets you adjust the volume you hear.
Speaker Test Lets you play a sound through your speakers.
device to use.
To test your speakers:
1 Click Options > Configuration.
2 Click Audio.
3 Sign in using the administrator account appropriate to your sign-in
mode:
— Domain Member: local administrator or domain administrator
— Standalone: local administrator
4 Click to play a sound through your speakers.
Customizing Your Microphones
To customize microphone settings:
1 Click Options > Configuration.
2 Click Audio.
3 Sign in using the administrator account appropriate to your sign-in
mode:
— Domain Member: local administrator or domain administrator
4 Configure these settings:
12 Polycom, Inc.
— Standalone: local administrator
Administrator’s Guide for Polycom CX7000 Systems
Setting Description
Microphone Specifies which microphone or other audio input device to use.
Microphone Volume Lets you adjust the level for your microphone input.
Audio Test Lets you test the audio devices used for making calls.
To test your audio devices:
1 Click Options > Configuration > Audio.
2 Sign in using the administrator account appropriate to your sign-in
mode:
— Domain Member: local administrator or domain administrator
— Standalone: local administrator
3 Click .
4 Click to start recording your audio.
5 Click to stop recording.
6 Click to play back the audio you recorded.
Move the microphone closer or farther away from you as needed.
Accessing Administrator Settings
During first-time setup, the setup wizard prompts you for the local
administrator password. By default, the administrator User Name is
You set the password in the setup wizard, and you can change it any time. To
ensure the security of your system, you should set a password for your
system’s local administrator account.
To change th e A d m i n Password:
1 Click Options > Configuration.
An administrator account appropriate to your sign-in mode is required to
access these settings:
— Domain Member: local administrator or domain administrator
admin.
2 Click System.
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— Standalone: local administrator
Administrator’s Guide for Polycom CX7000 Systems
3 Enter the Admin Password, and then enter it again to confirm it.
If the system signs in as a Domain Member, the admin password must
meet the password policy of the domain controller security settings.
System Location
You can customize the system language, date, and time settings.
Changing this setting causes the system to restart. Do not power the system off
until the restart is complete.
To customize location settings:
1 Click Options > Configuration.
2 Click Advanced Settings.
3 Sign in using the administrator account appropriate to your sign-in
mode:
— Domain Member: local administrator or domain administrator
— Standalone: local administrator
4 Click Location.
5 Configure these settings:
Setting Description
Language Sets the language for the user interface. Changing this setting
causes the system to restart.
Time Format Specifies your format preference for the time display.
Time Zone Specifies the time zone for this location. Changing this setting causes
the system to restart.
Power
Frequency
Specifies the power line frequency for your system. In most cases,
the system defaults to the correct power line frequency, based on the
video standard used in the country where the system is located. This
setting allows you to adapt the system in areas where the power line
frequency does not match the video standard used. You may need to
change this setting to avoid flicker from the fluorescent lights in your
conference room.
Keyboard
Layout
14 Polycom, Inc.
Specifies the type of keyboard in use with this system.
Administrator’s Guide for Polycom CX7000 Systems
Network Settings
LAN Status Lights
The LAN connector on the Polycom CX7000 has two lights to indicate
connection status and traffic:
Indicator Light Connection Status
Left light off No connection.
Left light green 10M connection.
Left light orange 100/1000M connection.
Right light yellow Ethernet link established. The light goes off each time a
frame is transmitted or received.
Configuring Network Settings
Changing this setting causes the system to restart. Do not power the system off
until the restart is complete.
To configure Network Settings:
1 Click Options > Configuration.
2 Click Advanced Settings.
3 Sign in using the administrator account appropriate to your sign-in
mode:
— Domain Member: local administrator or domain administrator
— Standalone: local administrator
4 Click Network.
5 Configure these settings:
Setting Description
Obtain an IP address
automatically
Specifies that the system gets an IP address
automatically.
Use the following IP
address
IP Address Specifies the IP address to use for this system.
Polycom, Inc. 15
Specifies that the IP address is not assigned
automatically.
Administrator’s Guide for Polycom CX7000 Systems
Setting Description
Subnet Mask Specifies the subnet mask for this system.
Default Gateway Specifies the gateway IP address to use If the system
does not automatically obtain one.
System Settings
Obtain DNS Server
address automatically
Use the following DNS
server address
Preferred DNS server Specifies the DNS address to use for this system.
Alternate DNS server Specifies an alternate DNS address to use for this
Changing System settings causes the system to restart. Do not power the system
off until the restart is complete.
Specifies that the system gets a DNS address
automatically.
Specifies that the DNS address is not assigned
automatically.
system.
The sign-in mode you choose determines how the system signs in. The
following table shows the available sign-in modes and the account types
required to use them.
Sign-in Mode Accounts Needed
Domain Member Domain account
Standalone Domain account or Lync Online account
Note that the System settings vary depending on the sign-in mode you choose.
To configure System Settings:
1 Click Options > Configuration.
2 Click Advanced Settings.
3 Sign in using the administrator account appropriate to your sign-in
mode:
— Domain Member: local administrator or domain administrator
— Standalone: local administrator
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Administrator’s Guide for Polycom CX7000 Systems
4 Click System. The settings you see depend on the sign-in mode you chose
when the system was set up.
To change the sign-in mode, you must reset the system. T o reset the system:
1 Click Options > Configuration.
2 Click Advanced Settings and sign in using a domain administrator or an
operator account.
3 Click Reset System.
4 Click Reset System to confirm.
5 Do one of the following:
— Configure these settings if the system is configured to use Domain
Member as the sign-in mode:
Setting Description
Domain Name Lets you view the domain name for the system.
Domain Account Lets you view the Lync account assigned to this system.
Account Password
Confirm Password Lets you reenter the password for the Lync account assigned
System Name Displays the name of the Polycom CX7000 system. Typically ,
Admin password Enter or change the password for the Polycom CX7000
Confirm Password Lets you reenter the password for the system.
Specifies the password for the Lync account assigned
to this system
to this system.
the Polycom CX7000 system is assigned the same name as
the conference room in which the system is located.
system.
.
— Configure these settings if the system was configured to use
Standalone as the sign-in mode:
Setting Description
Lync Sign-in Address Displays the Lync address for the system.
Lync User Name Displays the user name for the Lync account assigned
to this system.
Lync Password Lets you enter or change the password for the Lync
Specify Microsoft Lync
server
Polycom, Inc. 17
account assigned to this system.
Lets you choose whether to enter the Lync Server name
manually.
Administrator’s Guide for Polycom CX7000 Systems
Setting Description
Lync Server Name Specifies the Lync server to use.
Specify time server Lets you choose to enter the time serve r name
Time Server Name Specifies the time server to use.
System Name Displays the name of the Polycom CX7000 system.
Admin password Enter or change the password for the Polycom CX7000
Confirm Password Reenter the password for the Polycom CX7000 system.
manually.
If you do not specify a time server, the system first
attempts to use DNS SRV to find the time server
address and, then attempts to use
as the time server.
Typically, the Polycom CX7000 system is assigned the
same name as the conference room in which the
system is located.
system.
time.windows.com
6 By default, the system trusts the public CA. If you want the system to use
a private Certificate Authority (CA), ensure that the required root
certificates and any required subordinate certificates are installed.
To install CA certificates on systems using Standalone Sign-in mode:
1 Create a folder named certchain on a USB drive, and copy the certificates
to that folder.
2 Go to the System settings page, and attach the USB drive to the system.
3 Choose Install certificate from USB drive.
Configuring Exchange Server Settings
By default, the system is configured to use the system’s Exchange account to
retrieve the meeting list shown on the calendar. However, you can configure
the system to retrieve the meeting list using a different Exchange account by
specifying an email address.
When the system is configured in this way, its presence is controlled by its Lync
account instead of by the meeting list.
• The system’s status changes to “In a call” when a call connects.
• The status does not change to “In a meeting” when the meeting list shows that
a meeting starts.
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Administrator’s Guide for Polycom CX7000 Systems
An administrator account is required to access these settings.
To configure Exchange Server settings:
1 Click Options > Configuration.
2 Click Advanced Settings.
3 Sign in using the administrator account appropriate to your sign-in
mode:
— Domain Member: local administrator or domain administrator
— Standalone: local administrator
4 Click Exchange Server.
5 Configure these settings:
Setting Description
Automatically discover
Exchange Server
Specify the Exchange
Server address
Exchange Server Specifies the URL of the Exchange server.
Specify an email address
to use for retrieving the
meeting list.
Email Address Specifies the email address to use for retrieving the
User Name
Password
Keeping Your Software Current
Lets the system discover the Exchange server address
automatically.
Lets you manually specify the Exchange server
address.
Lets you specify how the system should obtain the
meeting list.
Enable this setting to specify an email address to use
for retrieving the meeting list from the Exchange server.
Disable this setting to allow the system to retrieve the
meeting list from the Exchange server using the email
address bound to the system’s Lync sign-in account.
meeting list.
Lets you enter the user name and password for the
email address you specified.
The CX7000 System includes two installed software versions: the current
operating software version and a backup version that is available when you
restore the system. You can choose whether to perform a software update,
which updates just the operating version, or install a new software image,
which updates both the operating version and the backup version.
Software update packages have the .pup file extension. Software image
packages have the .wim extension. Installing a new software image may take
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Administrator’s Guide for Polycom CX7000 Systems
longer than installing a software update.
Updating the Software
To update the software, you must use an administrator account.
Do not power the system off during a software update.
The system restarts after the software update is downloaded to the system and
then again after the update is complete.
To update software from a network location:
1 Click Options > Configuration.
2 Click Advanced Settings.
3 Sign in using the administrator account appropriate to your sign-in
mode:
— Domain Member: local administrator or domain administrator
— Standalone: local administrator
4 Click Software Update.
5 Specify the folder on the network or the path to an FTP site where
software update packages are available.
6 Enter a user name and password to access the FTP site or network
location, if one is required.
20 Polycom, Inc.
Administrator’s Guide for Polycom CX7000 Systems
7 Choose one of the following:
Setting Description
Automatically check for software
updates every day at this time
Update software manually Installs the software package you select. Sets
Sets the system to check for new software
update package from the network folder or
FTP site at the time you specify. If a newer
version of the system software is available
and the system is not in a call, the system
installs it.
If the system is in a call or powered off at the
specified time, the system attempts to update
the software at the next scheduled time. For
best results, schedule updates for times when
the system is not in use.
the system to check for new software update
package from the network folder or FTP site
when you click Refresh.
To start the manual update, click Start
Update.
• If you choose a newer software update or
software image, click OK to start the
update.
• If you choose an older software version
(downgrade), the system automatically
performs a factory restore. Then, perform
a manual update again to install the older
version.
To update the software using a USB drive:
1 Create a directory named CX7000Update at the root of the USB drive.
2 Copy the software update package or software image into the
CX7000Update directory.
3 Click Options > Configuration.
4 Click Advanced Settings.
5 Sign in using the administrator account appropriate to your sign-in
mode:
— Domain Member: local administrator or domain administrator
— Standalone: local administrator
6 Attach the USB drive to one of the USB connectors on the back of the
system.
7 When the system detects the USB drive and prompts you to choose an
action, click Update software using files on USB device.
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Administrator’s Guide for Polycom CX7000 Systems
8 Click the software update or software image you want to use.
— If you choose a newer software version, click OK to start the update.
— If you choose an older software version (downgrade), the system
automatically performs a factory restore. Then, repeat steps 3 - 7 to
install the older version.
Installing an Earlier Software Version
When you install an earlier software version (“downgrade”) on a system
running as a domain member, you must first log in using a domain
administrator or an operator account. When you downgrade software on a
system running in standalone mode, you must sign in as a local
administrator.
During the downgrade process, the system restarts and performs a factory
restore before installing the software. After the older software version is
installed and, the setup wizard starts automatically.
When you downgrade software, you can configure the system to use the domain
account that it used previously.
Updating the Microsoft Online Services Sign-in Assistant
When the system is configured to sign in using standalone mode, the system
must use an up-to-date version of the Microsoft Online Services Sign-in
Assistant. This software is updated automatically when you install a new
version of the Polycom CX7000 system software. You can also update the
Assistant manually.
To update the Microsoft Online Services Sign-in Assistant manually:
1 Click Options > Configuration.
2 Click Advanced Settings.
3 Sign in using the local administrator account.
4 Click System and then choose Update Microsoft Online Services
Sign-in Assistant. The system restarts.
5 Enter the URL to use for retrieving the update or use the default address:
downloads.polycom.com/video/cx7000/msoidcrl.msi.
6 Click Start Update.
22 Polycom, Inc.
Administrator’s Guide for Polycom CX7000 Systems
Statistics and Diagnostics
Viewing System Info
To view system information:
1 Click Options > Configuration.
2 Click System Information and view the following information:
Setting Description
System Name Displays the name of the Polycom CX7000
system. Typically, the Polycom CX7000
system has the same name as the conference
room where the system is located.
IP Address Displays the IP address currently assigned to
the system.
Viewing System Status
Domain For systems running as domain members,
displays the domain name currently assigned
to the system.
Workgroup For systems running in standalone mode,
displays the workgroup to which this system
belongs.
Language Displays the language for the user interface.
Keyboard Layout Displays the type of keyboard attached.
Time Zone Displays the time zone for this location.
MAC Address Displays the system's MAC address.
Hardware Version Displays the system's hardware version.
Serial Number Displays the system’s serial number, if your
system’s hardware version supports this
feature.
Lync Version Displays the Lync version.
To view system status:
1 Click Options > Configuration.
2 Click System Status and view the following information:
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Administrator’s Guide for Polycom CX7000 Systems
Setting Description
Gateway Displays the status of the gateway currently
DNS Displays the status of the DNS server
Lync Server Displays the sign-in status of the Lync
Memory Usage Displays the percentage of memory in use.
CPU Usage Displays the percentage of CPU in use.
Collecting System Logs
System logs can be useful in troubleshooting problems.
assigned to this system.
currently assigned to this system.
application.
To copy logs to a USB drive:
1 Click Options > Configuration.
2 Click Advanced Settings.
3 Sign in using the administrator account appropriate to your sign-in
mode:
— Domain Member: local administrator or domain administrator
— Standalone: local administrator
4 Attach the USB drive to one of the USB connectors on the back of the
system.
5 When the system detects the USB drive, click Copy logs to USB device.
The logs are stored at the root of the USB drive. Logs include:
— App Logs
— Lync Client Logs
— SysEvent Logs
To copy logs using a remote computer:
1 From a remote computer, open Windows Explorer and enter this address:
\\ipaddress\logs (file://ipaddress/logs)
2
24 Polycom, Inc.
Sign in using the local administrator account:
User Name:
Password:
MeetingRoomName\admin
LocalAdminPassword
Administrator’s Guide for Polycom CX7000 Systems
The Local Admin password is specified at Options > Configuration > Advanced
Settings > System.
3 Copy the logs from the Logs folder to the local disk.
Collecting Call Details
You can view detailed information about the calls placed and received by the
system.
To view call detail information:
1 Click Options > Configuration.
2 Click Advanced Settings.
3 Sign in using the administrator account appropriate to your sign-in
mode:
— Domain Member: local administrator or domain administrator
— Standalone: local administrator
4 Click Call Detail. You can view the following detail information:
Field Description
Conference URI Unique identifier for the organizer of the call.
Start Time Start time for the call (hh:mm:ss).
End Time End time for the call (hh:mm:ss).
Call Duration
(hh:mm:ss)
Participants Far sites in the call separated by slash (/).
Conference Start Type Specifies whether the call was incoming, outgoing,
Managing the System Remotely
Length of the call in 24-hour format (hh:mm:ss).
or scheduled.
If you experience problems, the system allows you to invite a remote user to
connect to the Polycom CX7000 system for troubleshooting.
You must run the setup wizard for the first time from the local system. Initial
software setup cannot be performed remotely.
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Administrator’s Guide for Polycom CX7000 Systems
You can connect remotely if the CX7000 system has been inactive for three
minutes and is not in a call.
To create an invitation to connect remotely:
1 Click Options > Configuration.
2 Click Advanced Settings.
3 Sign in using the administrator account appropriate to your sign-in
mode:
— Domain Member: local administrator or domain administrator
— Standalone: local administrator
4 Attach a USB drive.
5 When the system detects the USB drive, click Create Remote Assistance
Package.
6 The system creates a connection invitation in the RemoteAssistance
folder on the USB drive.
7 Provide the RemoteAssistance folder to the person you want to connect
to the system. Note that the invitation is valid for eight hours.
To connect to the system remotely using an invitation:
1 On the far system, attach the USB drive that contains the Remote
Assistance Package.
2 Open the RemoteAssistance folder and double-click the invitation file.
3 In the RemoteAssistance window on the far system, enter the password
contained in the remote assistance folder.
4 At the local CX7000 System, you are prompted to accept the connection.
5 You can now connect remotely.
Instant messaging and file transfer are not supported for remote connections.
To start a Remote Desktop connection:
1 On the far system, open a Remote Desktop Connection by clicking Start >
26 Polycom, Inc.
All Programs > Accessories, and then click Remote Desktop
Connection.
Administrator’s Guide for Polycom CX7000 Systems
2 Enter the IP address of the system to which you want to connect, and
click Connect.
3 Enter the user name and password for a domain administrator or local
admin account.
4 If the CX7000 system has been inactive for three minutes and is not in a
call, the Remote Desktop session starts.
If the CX7000 system has not been inactive for three minutes and is not in
a call, you can press Ctrl + Shift + R on the CX7000 system keyboard to
enable the Remote Desktop session.
5 At the local Polycom CX7000 system, if there is no meeting in progress,
you are prompted to accept the connection.
6 The local Polycom CX7000 system session ends when the remote desktop
session starts.
To end the Remote Desktop connection:
>> Do one of the following:
— On the remote computer, close the Remote Desktop session. The
Polycom CX7000 starts automatically on the local system.
— On the local system, log in or power the system off, then on.
Troubleshooting
Solving Audio and Video Problems
Symptom Corrective Action
General
The system won’t power on. Ensure that your power cable is connected securely to a
working power outlet.
The system powers on, but the CX7000
application does not start.
When I try to search the Address Book, I get
a message that the Address Book is
synchronizing.
Reset the system:
1 Power the system off.
2 Press F12 and power the system on again.
Each time you sign in, Lync synchronizes the Address Book on
the local system with the Address Book on the server. If you
see this message, wait a few minutes for synchronization to
finish, and try again.
Search for the full user name (for example ,
someone@example.com).
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Administrator’s Guide for Polycom CX7000 Systems
Symptom Corrective Action
Video
My camera is not listed in the device
selection list.
Others don't see my video. Ensure that your camera cable is connected securely.
The video is cut off on my HDMI monitor. Adjust the video display to pixel to pixel.
Audio
Others don't hear my audio. Ensure that your audio is not muted.
Far-site participants hear an echo. Reduce the volume on your system.
Far-site participants hear poor audio. Place the microphone farther from the person speaking.
Ensure that your camera cable is connected securely.
Return to the Home screen, then click Options >
Configuration > Camera and check again.
Restart the Polycom CX7000 system.
Verify your camera settings. To do this, click Options >
Configuration and then choose Camera.
Restart the Polycom CX7000 system.
Ensure that your microphone cable is connected securely.
Ensure that the monitor is configured to use an input channel
that supports audio input.
Verify your audio settings. To do this, click Options >
Configuration and then choose Audio.
Place the microphone and speakers as far apart as possible.
Speaking too close to the microphone can cause poor audio
quality.
I don't hear audio from others. Ensure that the far-site audio is not muted.
Ensure that your volume is set to an audible level.
For more troubleshooting information, you can search the Knowledge Base at
support.polycom.com.
Viewing Call Diagnostics
You can view system statistics while you are in a call to help you troubleshoot
problems. You can also test whether the system can establish contact with a
far-site IP address.
To view system statistics:
During a call, click on the CX7000 system in-conference toolbar.
>> View the following information:
28 Polycom, Inc.
Administrator’s Guide for Polycom CX7000 Systems
Statistic Description
CPU System CPU in use.
Memory Memory in use.
To test your connection to a far-site IP address:
1 During a call, click on the CX7000 system in-conference toolbar.
2 Enter the IP address you want to test.
3 Click Start to ping the far-site system.
4 If the test succeeds, you see the following information:
Statistic Description
Address IP address of the system.
Resetting the System
Buffer (bytes) Number of bytes of data in the package sent
to the far end. Typically, the package size is
32 bytes.
Roundtrip Time (ms) Total time for sending the data package and
receiving a response.
Packets Sent Number of packets sent by this system.
Packets Received Number of packets received by this system.
Total Packets Lost The sum of packets lost by this system.
Packet loss indicates congestion or other
problems on the network.
% Packets Lost Percentage of packets lost by this system.
You can restore the system to the original factory settings.
To reset the system:
1 Click Options > Configuration.
2 Click Advanced Settings and sign in using a domain administrator or an
operator account.
3 Click Reset System.
4 Click Reset System to confirm.
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Administrator’s Guide for Polycom CX7000 Systems
Recovering from Problems
If a software update fails to complete successfully, your system is returned to
the original factory settings. When you power the system on, the setup
wizard starts automatically.
If you experience severe system problems, you can perform a factory restore.
The restore button is on the front of the Polycom CX7000 system, as shown in
the following figure:
To reset the system to its original factory software using the restore button:
1 While the system is powered off, press and hold the restore button.
2 While holding the restore button, press the power button once.
3 Keep holding the restore button for 20 more seconds, then release it.
When a software update fails to complete or if you need to perform a factory
restore, the domain account is not unregistered, Y ou cannot configure the system to
use the same System Name that it used previously until the system is unregistered
from the domain. Contact your domain administrator for help.
Configuration Pages
System Information
System Name
Displays the name of the Polycom CX7000 system. Typically, the Polycom
CX7000 system has the same name as the conference room where the system
is located.
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Administrator’s Guide for Polycom CX7000 Systems
IP Address
Displays the IP address currently assigned to the system.
Domain
(For systems configured as domain members) Displays the domain name
currently assigned to the system.
Sign in as
Specifies the sign-in mode used by the system.
Workgroup
(For systems configured to sign in as Standalone) Displays the workgroup to
which this system belongs.
Language
Displays the language for the user interface.
Keyboard Layout
Specifies the language layout of the keyboard attached to the system.
Time Zone
Displays the time zone for this location.
MAC Address
Displays the system's MAC address.
Hardware Version
Displays the system's hardware version.
Serial Number
Displays the system’s serial number, if your system’s hardware version
supports this feature.
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Administrator’s Guide for Polycom CX7000 Systems
Lync Version
Displays the Lync software version.
System Status
Gateway
Displays the status of the gateway currently assigned to this system.
DNS
Displays the status of the DNS server currently assigned to this system.
Lync Server
Displays the sign-in status of the Lync application.
Display
Memory Usage
Displays the percentage of memory in use.
CPU Usage
Displays the percentage of CPU in use.
Screen Saver
Specifies the screen saver output for the monitor when the system goes to
sleep. Choose one of the following:
Settings Description
None Prevents the system from entering sleep mode.
Blank Displays black video. This is the recommended setting to
prevent burn-in for TV monitors.
3D Text Displays the text you specify in a 3D format. You can
specify up to 20 characters.
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Administrator’s Guide for Polycom CX7000 Systems
Custom Text
Lets you enter text to display when the system goes to sleep. This setting is
available when you choose 3D text as the screen saver.
Screen Saver Wait Time (minutes)
Specifies how long the system remains awake during periods of inactivity.
Show the Calendar on Monitor 2
Lets you specify that the calendar displays on Monitor 2. By default, the
calendar is displayed on Monitor 1.
This option is available only when two monitors are connected to your system.
Change Cursor Behavior to Match Monitor Orientation
Audio
By default, you can move the cursor from Monitor 1 to Monitor 2 by moving
the mouse to the right. If your Monitor 2 is located on to the left of Monitor 1,
use this setting to configure your cursor to move to Monitor 2 by moving the
mouse to the left.
This option is available only when two monitors are connected to your system.
Speaker
Specifies which speakers, earphones, or other audio output device to use.
Speaker Volume
Lets you adjust the volume you hear.
Speaker Test Button
Click to play a sound through your speakers.
Microphone
Specifies which microphone or other audio input device to use.
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Administrator’s Guide for Polycom CX7000 Systems
Microphone Volume
Lets you adjust the level for your microphone input.
Audio Test Button
Click to test the audio devices used for making calls.
Test Audio Devices
Record Button
Lets you start recording your audio.
Stop Button
Camera
Lets you stop recording.
Play Button
Lets you play back the audio you recorded.
Camera
Specifies the camera you want to use.
Detect
Detects your camera type. This option is only available when you connect a
Polycom camera.
Arrow Buttons
Allows you to move the camera up, down, left, or right. This option is only
available when you connect a Polycom camera.
Zoom Buttons
Allows you to zoom the camera out or in. This option is only available when
you connect a Polycom camera.
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Administrator’s Guide for Polycom CX7000 Systems
Preferences
Require Meeting ID to Start Meeting
Specifies whether a Meeting ID is required to join an online meeting from the
Polycom CX7000 system. You can find the Meeting ID in the Join the
conference link found in the meeting email.
Auto-answer Incoming Calls
Allows the system to answer incoming calls automatically.
Show Contact List
Lets you access a list of your frequent contacts from the Find a Contact
window.
Hide Shut Down Option from Users
Lets you choose whether to display the Shut Down choice on the Options
menu. Administrators can power the system off by choosing Options >
Configuration > Advanced Settings > Reset System > Shut Down.
Allow Switching Users
Configures the system to allow users to sign in to the CX7000 system using a
Lync account other than the one configured for the system in the setup wizard.
Users can then view their own meeting list and contacts lists.
Idle Session Timeout in Minutes
When switching users is enabled, specifies the number of minutes your system
can be idle before the session times out. Select 1 to 1440 minutes.
Note that this setting is not applied when you access the system using Remote
Assistance.
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Administrator’s Guide for Polycom CX7000 Systems
Location
Language
Sets the language to use for this system’s screens.
Changing this setting causes the system to restart. Do not power the system off
until the restart is complete.
Time Format
Specifies your format preference for the time display.
Time Zone
Network
Specifies the time zone for this location.
Changing this setting causes the system to restart. Do not power the system off
until the restart is complete.
Power Frequency
Specifies the power line frequency for your system. In most cases, the system
defaults to the correct power line frequency, based on the video standard
used in the country where the system is located. This setting allows you to
adapt the system in areas where the power line frequency does not match the
video standard used. You may need to change this setting to avoid flicker
from the fluorescent lights in your conference room.
Keyboard Layout
Specifies the language layout of the keyboard attached to the system.
An administrator account appropriate to your sign-in mode is required to
access these settings:
36 Polycom, Inc.
— Domain Member: local administrator or domain administrator
— Standalone: local administrator
Administrator’s Guide for Polycom CX7000 Systems
Changing any of these settings causes the system to restart. Do not power the
system off until the restart is complete.
Obtain an IP address automatically
Specifies that the system gets an IP address automatically.
Use the following IP address
Specifies that the IP address is not assigned automatically.
IP Address
Specifies the IP address to use for this system.
Subnet Mask
Displays the subnet mask currently assigned to the system.
Default Gateway
Specifies the gateway IP address to use If the system does not automatically
obtain one.
Obtain DNS Server address automatically
Specifies that the system gets a DNS address automatically.
Use the following DNS server address
Specifies that the DNS address is not assigned automatically.
Preferred DNS server
Specifies the DNS address to use for this system.
Alternate DNS server
Specifies an alternate DNS address to use for this system.
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Administrator’s Guide for Polycom CX7000 Systems
System
An administrator account appropriate to your sign-in mode is required to
access these settings:
— Domain Member: local administrator or domain administrator
— Standalone: local administrator
Changing any of these settings causes the system to restart. Do not power the
system off until the restart is complete.
Sign-in Mode
Displays the mode the system uses to sign in. The System settings vary
depending on the sign-in mode you choose. The following sign-in modes are
available:
• Domain Member
• Standalone
To change the sign-in mode, you must reset the system. To do this, go to
Options > Configuration > Advanced Settings > Reset System > Reset
System. Resetting the system requires an appropriate administrator account:
— Domain Member: domain administrator or operator account
— Standalone: local administrator
Domain Member
The following settings are available when you choose the Domain Member
sign-in mode.
Setting Description
Domain Name Lets you view the domain name for the system.
Domain Account Lets you view the Lync account assigned to this system.
Account Password
System Name Displays the name of the Polycom CX7000 system.
Specifies the password for the Lync account
assigned to this system
Typically, the Polycom CX7000 system is assigned the
same name as the conference room in which the
system is located.
.
Admin password Enter or change the password for the Polycom CX7000
Confirm Password Lets you reenter the password for the CX7000 system.
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Administrator’s Guide for Polycom CX7000 Systems
Standalone
When you sign in using standalone mode, you do not need to sign in to a
domain.
When you use the system in standalone mode, you must install the correct
certificate in the local certificate store. See SECTION for more information.
The following settings are available when you choose the Standalone sign-in
mode.
Setting Description
Lync Sign-in Address Lets you specify the Lync address for the system.
Password Lets you enter the password for the Lync account
assigned to this system.
Exchange Server
Specify Microsoft Lync
server
Lync Server Name Specifies the Lync server to use.
Specify time server Lets you choose to enter the time serve r name
Time Server Name Specifies the time server to use.
System Name Displays the name of the Polycom CX7000 system.
Admin password Enter or change the password for the Polycom CX7000
Confirm Password Lets you reenter the password for the CX7000 system.
Lets you choose whether to enter the Lync Server name
manually.
manually.
If you do not specify a time server, the system first
attempts to use DNS SRV to find the time server
address and, then attempts to use
as the time server.
Typically, the Polycom CX7000 system is assigned the
same name as the conference room in which the
system is located.
system.
time.windows.com
An administrator account appropriate to your sign-in mode is required to
access these settings:
Automatically discover Exchange Web Service Address
Lets the system discover the Exchange service address automatically.
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— Domain Member: local administrator or domain administrator
— Standalone: local administrator
Administrator’s Guide for Polycom CX7000 Systems
Specify the Exchange Web Service address
Lets you manually specify the Exchange server address.
Web Service Address
Specifies the URL of the Exchange server.
Specify an email address to use for retrieving the meeting list
Lets you specify how the system should obtain the meeting list.
• Enable this setting to specify an email address to use for retrieving the
meeting list from the Exchange server.
• Disable this setting to allow the system to retrieve the meeting list from the
Exchange server using the email address bound to the system’s Lync
sign-in account.
Software Update
Email Address
Specifies the email address to use for retrieving the meeting list.
User Name and Password
Lets you enter the user name and password for the email address you
specified.
An administrator account appropriate to your sign-in mode is required to
access these settings:
— Domain Member: local administrator or domain administrator
— Standalone: local administrator
Software update package location
Lets you specify where your system administrator makes new software
update packages available. Choose one of the following:
Setting Description
Folder on the network Path to a network folder
FTP Site URL for an FTP site
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Administrator’s Guide for Polycom CX7000 Systems
Require login to access software update package
Specifies that a user name and password is required to access software
update packages.
User Name
Lets you enter the user name for accessing the network folder or FTP site.
Password
Lets you enter the password for accessing the network folder or FTP site.
Automatically check for software updates every day at this time
Sets the system to check for new software update package from the network
folder or FTP site at the time you specify.
Call Details
Update software manually
Sets the system to check for new software update package from the network
folder or FTP site when you click Refresh.
Please select a software update package from the list
Lets you choose a software update package from a list of packages available
in the network folder or FTP site.
Start Update
Updates your system software with the update package you selected.
Refresh
Checks the server for the latest list of available update packages.
An administrator account appropriate to your sign-in mode is required to
access these settings:
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— Domain Member: local administrator or domain administrator
— Standalone: local administrator
Administrator’s Guide for Polycom CX7000 Systems
Call Detail Report
Shows details about the calls placed and received from this system. The Call
Detail Report contains the following information:
Field Description
Conference URI Unique identifier for each conference
Start Time Start time for the call in 24-hour format (hh:mm:ss).
End Time End time for the call in 24-hour format (hh:mm:ss).
Call Duration (hh:mm:ss) Length of the call in 24-hour format (hh:mm:ss).
Participants Far sites in the call.
Conference Start Type Specifies whether the call was incoming, outgoing, or scheduled.
Reset System
An administrator account appropriate to your sign-in mode is required to
access these settings:
— Domain Member: local administrator or domain administrator
— Standalone: local administrator
Shut Down
Powers the system down.
Reset System
Restores the system to the original factory settings.
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1
2
6
7
345
19V
7.89 A
Reserved for future use
Audio output for external
speakers
Power connector: For power supply
LAN port: For IP calls
Video Input: For content
USB Ports
Reserved for future use
Video Output1: HDMI for the
main monitor
Video Output 2: DVI for the
main or second monitor
USB Ports: For mouse and
keyboard transceiver
Video Input: Polycom HDCI
camera input
Polycom Microphone Input
Administrator’s Guide for Polycom CX7000 Systems
System Back Panel View
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Administrator’s Guide for Polycom CX7000 Systems
Regulatory Notices
Regulatory Notices
Class A Digital Device or Peripheral
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
Part 15 FCC Rules
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:
1) This device may not cause harmful interference, and
2) this device must accept any interference received, including interference that may cause undesired operation.
Industry Canada (IC)
This Class [A] digital apparatus complies with Canadian ICES-003.
Cet appareil numerique de la Classe [A] est conforme à la norme NMB-003 du Canada.
Europe
This Polycom CX7000 has been marked with the CE mark. This mark indicates compliance with EEC directories
2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270
Bath Road, Slough, Berkshire, SL1 4DX, UK.
Singapore
Complies with
IDA Standards
DA101619
Class A Statements
Japan
Important Safeguard
Headphone Usage
Excessive sound pressure from earphones or headphones can cause hearing loss.
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Administrator’s Guide for Polycom CX7000 Systems
Special Safety Instructions
Plug Acts as Disconnect Device: The socket outlet to which this apparatus is connected must be
installed near the equipment and must always be readily accessible.
Follow existing safety instructions and observe all safeguards as directed.
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Administrator’s Guide for Polycom CX7000 Systems
46 Polycom, Inc.
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