and
User’s Guide
Polycom® CX5000
CX5000 HD Systems
3725-64353-001/B | January 2012
Trademark Information
POLYCOM®, the Polycom "Triangles" logo and the names and marks associated
with Polycom's products are trademarks and/or service marks of Polycom, Inc. and
are registered and/or common law marks in the United States and various other
countries. All other trademarks are property of their respective owners. No portion
hereof may be reproduced or transmitted in any form or by any means, for any
purpose other than the recipient's personal use, without the express written
permission of Polycom.
Patent Information
The accompanying product may be protected by one or more U.S. and foreign
patents and/or pending patent applications held by Polycom, Inc.
© 2012 Polycom, Inc. All rights reserved.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any
means, electronic or mechanical, for any purpose, without the express written
permission of Polycom, Inc. Under the law, reproducing includes translating into
another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all
proprietary rights with respect to the software contained within its products. The
software is protected by United States copyright laws and international treaty
provision. Therefore, you must treat the software like any other copyrighted material
(e.g., a book or sound recording).
Every effort has been made to ensure that the information in this manual is
accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information
in this document is subject to change without notice.
Polycom CX5000 System User’s Guide
3
Contents
Introduction .............................................................................................................. 7
Polycom CX5000 System Documentation .................................................................... 7
Support and Online Documentation ............................................................................ 7
System Requirements .................................................................................................. 8
How the Polycom CX5000 System Works ................................................................... 9
The Polycom CX5000 HD System................................................................................ 10
The Polycom CX5000 Device ...................................................................................... 11
Touch-Screen Display ................................................................................................. 12
External dial pad and satellite microphones .............................................................. 13
Using the Polycom CX5000 System as a Conference Phone ....................................... 14
Adjust the ringer and speaker volume ....................................................................... 14
Use the tutorial ........................................................................................................... 15
Send and receive phone calls ..................................................................................... 15
Place a phone call ....................................................................................................... 16
Answer an incoming phone call ................................................................................. 16
Conference calls ......................................................................................................... 16
Three-way calls ........................................................................................................... 16
Place a three-way call during an existing conference call .......................................... 17
4
Add an additional phone to an existing conference call (three-way call ................... 18
Call waiting ................................................................................................................. 18
Accept a call during a conference .............................................................................. 18
Getting Started with Unified Communications Conferencing .................................... 19
Choose a conferencing method ................................................................................. 19
Using Microsoft Lync 2010 ....................................................................................... 20
User Operations ......................................................................................................... 20
Place an audio or video call to a single contact ......................................................... 20
Place an audio or video call to multiple contacts ....................................................... 20
Send an instant message ............................................................................................ 20
Answer an audio call .................................................................................................. 21
Polycom CX5000 System User’s Guide
Answer a video call ..................................................................................................... 21
Answer a conference or content call.......................................................................... 21
Decline a call ............................................................................................................... 21
Redirect a call ............................................................................................................. 21
Join a meeting ............................................................................................................ 21
Add video to an audio call .......................................................................................... 22
Add participants to a call in progress ......................................................................... 22
Send a file ................................................................................................................... 22
Share content ............................................................................................................. 22
Polycom CX5000 System User’s Guide
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Using Microsoft Office Live Meeting 2007 ................................................................ 23
User Operations ......................................................................................................... 23
Join a meeting ............................................................................................................ 23
Start Voice and Video ................................................................................................. 24
Connect to audio ........................................................................................................ 24
Connect to telephone conferencing by having the conferencing service call you .... 25
Connect to telephone conferencing by dialing into the service ................................ 25
Connect to video ........................................................................................................ 25
Using the Microsoft Office Live Meeting Client ......................................................... 26
Schedule a meeting in advance .................................................................................. 28
Configure the Conferencing Add-in for Microsoft Office Outlook ............................. 28
Schedule a meeting using the Conferencing Add-in for Outlook ............................... 29
Using Microsoft Office Communicator 2007 ............................................................. 30
About phone number formats ................................................................................... 30
User Operations ......................................................................................................... 30
Make a quick phone call ............................................................................................. 30
Call a contact in your Contact list ............................................................................... 30
Call an outside number .............................................................................................. 31
Place and receive phone calls..................................................................................... 31
Place a one-click phone call ........................................................................................ 31
Call additional numbers.............................................................................................. 32
6
View call options for a contact ................................................................................... 32
Type a new number to call ......................................................................................... 32
Answer a phone call ................................................................................................... 33
Ignore a call ................................................................................................................ 33
Redirect a call ............................................................................................................. 33
Using Call Controls ...................................................................................................... 34
Place and receive video calls ...................................................................................... 35
Place a video call ........................................................................................................ 35
Receive a video call .................................................................................................... 36
Appendix A: Performance Tips ................................................................................. 37
Tips for improved audio performance ....................................................................... 37
Polycom CX5000 System User’s Guide
Tips for improved video performance ........................................................................ 37
Polycom CX5000 System User’s Guide
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Introduction
When you want to meet with people who are geographically separated, video conferencing
gives you a greater sense of immediacy than a conventional telephone conference call. The
Polycom
comprehensive conferencing experience through the use of 360-degree video and active
speaker detection.
In addition to this guide, the following documentation is available for the Polycom CX5000
system. You can find the documents inside the Polycom CX5000 system package or at
support.polycom.com.
®
CX5000 is a next generation video conferencing system that provides a
Polycom CX5000 System Documentation
• Polycom CX5000 System Release Notes, which covers product limitations
and workarounds.
• Quick Tips for the Polycom CX5000 System, a guide to basic tasks using the
Polycom CX5000 system with Microsoft
Meeting, and Microsoft Office Communicator.
®
Lync™, Microsoft Office Live
• Polycom CX5000 System Setup Guide, which explains how to set up,
configure, and begin using the Polycom CX5000 device.
• Polycom CX5000 System Deployment Guide, which provides device
configurations, best practices, a troubleshooting guide, and Frequently
Asked Questions for the Polycom CX5000 device.
• Polycom CX5000 System Regulatory Notices, which provides regulatory
information for the countries in which the Polycom CX5000 system is
approved for use.
Support and Online Documentation
(800)POLYCOM (765-9266)
http://support.polycom.com/PolycomService/support/us/support/voice/index.html
8
Polycom CX5000 System User’s Guide
System Requirements
The following are the minimum system requirements for the Polycom CX5000 system
hardware and software.
• Computer running one of the following operating systems:
o Windows XP™ operating system (SP2 or later, 32-bit only)
o Windows Vista™ operating system (32-bit and 64-bit)
o Windows 7 (32-bit and 64-bit)
• Computer running one of the following client applications:
o Microsoft Lync™ 2010
o Microsoft Office Communicator 2007
o Microsoft Office Live Meeting 2007, client version 8.0.6362.128 or later
• Computer with 2.0 gigahertz or higher processor.
• Recommended 2.0 gigabyte (GB) of RAM or higher.
• 1.5 gigabytes (GB) of available hard disk space.
• Video card with 128 MB of RAM or higher.
• Super VGA (1280 × 1024) or higher-resolution video adapter and monitor.
• Keyboard and mouse, or compatible pointing device.
• Graphics hardware running in full hardware acceleration mode.
• For conference phone use, an analog PSTN phone line.
• For remote management, an Ethernet network adapter appropriate for the
type of local-area or wide-area network to which you will connect.
• For the Polycom CX5000 HD system, the computer to which a CX5000 HD
device is connected must have a quad-core processor to transmit HD video to
the far end. A quad core processor is not required to display HD video received
from the far end.
Polycom CX5000 System User’s Guide
9
How the Polycom CX5000 System Works
The Polycom CX5000 system, when used with Microsoft Lync, Microsoft Office Live
Meeting 2007, and Microsoft Office Communicator 2007, is a video conferencing system.
Video conferencing is a set of interactive telecommunication technologies that enable
persons at two or more locations to interact using video and audio transmissions
simultaneously. It has also been called visual collaboration.
With the Polycom CX5000 system, you can do all of the following:
• Place an outgoing phone call.
• Answer an incoming phone call.
• Conduct an audio-only session.
• Conduct an audio/video conference.
When you place the Polycom CX5000 system in the center of your conference table, the
integrated cameras capture the entire panoramic view of your conference room, and the
integrated microphones capture the voices coming from any location around the table.
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Polycom CX5000 System User’s Guide
The Polycom CX5000 HD System
Polycom CX5000 HD systems support HD (720 x 1280) active speaker video when
connected to a quad-core computer running a Microsoft Lync client. The HD video stream is
supported only for point-to-point calls. Video in Online Meetings or other collaborative
calls that use the Microsoft Lync AVMCU, such as for whiteboard presentations and
PowerPoint® slide shows, is limited in Lync Server 2010 to VGA resolution.
CX5000 HD systems also offer the active speaker modes supported by non-HD CX5000
systems on earlier releases. Except for HD active speaker video, CX5000 HD devices are
functionally identical to non-HD Polycom CX5000 devices.
Polycom CX5000 HD systems can be identified by the HD marking on the product label that
is located on the bottom of the tabletop console.
Polycom CX5000 System User’s Guide
11
The Polycom CX5000 Device
A. Mirrors. Five mirrors reflect the light into the cameras.
B. Cameras. Five small cameras capture the images from around the
room.
C. Light-emitting diode (LED) status lights. Three status lights indicate
phone connection, audio/video activity, mute, and incoming calls.
D. Control buttons. Six buttons control speaker volume, mute, phone
on/off hook, flash, and information.
E. Liquid crystal display (LCD) touch screen. The LCD dial pad works
just like your phone pad for ease of dialing and quick view of call
status.
F. Loudspeaker. A centrally located loudspeaker provides the audio
received from the remote conference.
G. Microphones. Six microphones located every 60
° around the device
pick up the audio in the room.
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Polycom CX5000 System User’s Guide
Touch-Screen Display
The Polycom CX5000 touch-screen display provides a keypad for entering phone
commands, as well as buttons for adjusting the volume and other functions.
A. Privacy/Mute button. Stops and resumes audio input.
B. Volume down button. Decreases the volume for the ringer and the
speaker.
C. Volume up button. Increases the volume for the ringer and the speaker.
D. External Dial-pad button. Indicates whether the external dial pad is
connected to the device.
E. USB Status indicator. Indicates whether the Polycom CX5000 device is
connected to your computer.
F. Phone Status indicator. Indicates whether the telephone connection is
active.
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