Polycom CX400 User Manual

User Guide

for the Polycom® CX400

Cordless Phone

September, 2007 Edition

1725-32002-001 Rev. A

Trademark Information

Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®,
ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management
System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™,

2

Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V

IU™, Visual Concert™, VS4000™, VSX™, and
the industrial design of SoundStation are trademarks of Polycom, Inc. in the United States and various other countries.
All other trademarks are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications
held by Polycom, Inc. and/or one or more of its licensors.

Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of
incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal
injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties
are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This
warranty gives you specific legal rights which may vary depending on local law.

Copyright Notice

The software contained in this product may be copyrighted by Polycom and/or one or more of its licensors.
Copyright © 2007 Polycom, Inc.

THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

© 2007 Polycom, Inc. All rights reserved.
Polycom Inc.

4750 Willow Road
Pleasanton, CA 94588-2708
USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating
into another language or format.

As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software
contained within its products. The software is protected by United States copyright laws and international treaty
provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.

About This Guide

Thank you for choosing the Polycom CX400 cordless phone which enables a
new era in unified communications currently unavailable with traditional
desktop phones. Connecting a Polycom CX400 cordless phone to a computer
running Microsoft
telephone calls over your IP network connection.

This User Guide provides everything you need to quickly use your new
phone. Verify with your system administrator that the network is prepared for
configuring your Polycom CX400 cordless phone, you are provisioned in
Microsoft Office Communications Server 2007, and your network is correctly
configured. As well, read the Parts List and Safety Notices sections in this
guide before you set up and use the Polycom CX400 cordless phone. This
information can also be found at

http://www.polycom.com/support/voicedocumentation/.

®

Office Communicator 2007 allows you to place and receive

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User Guide Polycom CX400 Cordless Phone

iv

Contents

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

1 Getting Started with Your Polycom® CX400 Cordless

Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Assembling Your Polycom CX400 Cordless Phone . . . . . . . . . . . . . . . . . . 1–3

Connecting Your Polycom CX400 Cordless Phone to Your

Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3

Charging the Polycom CX400 Handset Battery . . . . . . . . . . . . . . . . . . 1–4

Pairing the Polycom CX400 Handset and Cradle . . . . . . . . . . . . . . . . 1–5

Connecting the Optional Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7

Features of Your Polycom CX400 Cordless Phone . . . . . . . . . . . . . . . . . . . 1–8

Before You Use Your Polycom CX400 Cordless Phone . . . . . . . . . . . . . . . 1–9

Phone Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–9

Configuring Microsoft Office Communicator 2007 for Polycom CX400

Cordless Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–9

Usage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10

Docking Cradle and Handset LED Indicators . . . . . . . . . . . . . . . . . . 1–10

2 Using the Basic Features of Your Polycom® CX400 Cordless

Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Placing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Using Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Controlling a Microsoft PowerPoint Slide Show . . . . . . . . . . . . . . . . . . . . 2–8

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User Guide Polycom CX400 Cordless Phone

Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9

Upgrading Your Phone’s Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

3 Troubleshooting Your Polycom® CX400 Cordless Phone . . . 3–1

Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Controls, Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

Microsoft Office Communicator 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . Safety Notices–1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1

vi

Getting Started with Your Polycom® CX400 Cordless Phone

This chapter provides basic installation instructions and information for
obtaining the best performance with your Polycom CX400 cordless phone.

The Polycom CX400 cordless phone provides a flexible and efficient means to
access the advanced communication functions of Microsoft Office
Communicator 2007.

The Polycom CX400 cordless phone supports advanced functionality
including:

1

• A cordless handset that frees users from being tied to their desktops

• Advanced digital wireless technology that provides a range of up to 33

feet (10 meters)

• High definition audio for best possible voice and video calls

• Convenient buttons for controlling calls

• Driver-less plug and play installation

• High resolution color LCD that provides call information, visual presence

and voice mail indicators

The Polycom CX400 cordless phone also acts as a wireless Microsoft
PowerPoint slide show controller.

This chapter contains:

• Parts List

• Assembling Your Polycom CX400 Cordless Phone

• Features of Your Polycom CX400 Cordless Phone

• Before You Use Your Polycom CX400 Cordless Phone

To read about the phone’s basic features, refer to Using the Basic Features of

Your Polycom® CX400 Cordless Phone on page 2-1.

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User Guide Polycom CX400 Cordless Phone

If you require additional information or assistance with your new phone,
contact your system administrator.

Parts List

Note

Before you connect your Polycom CX400 cordless phone to your computer, you
must have Microsoft Office Communicator 2007 installed and running on your
computer. Your computer also needs to be running Windows XP Service Pack 2 or
Windows Vista.

No other drivers or software are required.

The following components are included in your Polycom CX400 cordless
phone package:

• Polycom CX400 cordless phone handset

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• Cradle with integrated USB cable

Getting Started with Your Polycom® CX400 Cordless Phone

• Lithium Polymer Battery

• Quick Start Guide and registration card

Check this list before installation to ensure that you have received each item.
If you are missing any items, contact your system administrator.

Assembling Your Polycom CX400 Cordless Phone

This section describes how to assemble your Polycom CX400 cordless phone:

• Connect the Polycom CX400 cordless phone to your computer

• Charge your Polycom CX400 handset

• Pair the handset and cradle, if required

• Connect headset (optional)

If your phone is already assembled, connected to your computer, and paired
with the cradle, go directly to Features of Your Polycom CX400 Cordless

Phone on page 1-8.

Connecting Your Polycom CX400 Cordless Phone to Your Computer

To connect the Polycom CX400 Cordless Phone to your computer:

1. Unclip the USB connector from the bottom of the cradle and gently pull

on the cord to extract a suitable length of cord from the spool inside the
base.

The cord can be extended to about 30 inches (75 cm).

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User Guide Polycom CX400 Cordless Phone

2. Connect the USB connector to a USB 1.1 or 2.0 port on your computer.

Charging the Polycom CX400 Handset Battery

To charge the handset battery:

1. Insert the battery into the handset.

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Getting Started with Your Polycom® CX400 Cordless Phone

2. Place the handset into the cradle.

While the phone is charging, the cradle’s left-hand charging LED is steady
red and, if the handset is turned on, the handset status LED is green. When
the phone is completely charged, the cradle’s charging LED turns off. This
may take 1 to 2 hours or more. The handset status LED stays green as long
as the handset is on and the battery retains a charge.

Note

When the handset status LED is flashing red, return it to the cradle to recharge.

You may proceed to the next section, Pairing the Polycom CX400 Handset and

Cradle, without waiting for the handset battery to fully charge.

Pairing the Polycom CX400 Handset and Cradle

The process of pairing the handset and cradle associates a specific handset
with a specific cradle. This avoids interference when several Polycom CX400
cordless Phones are used within range of one another.

The right-hand green LED on the front of the cradle indicates whether the
handset is paired with the USB cradle. The mapping is:

• Steady green—Paired

• Fast flashing green—Waiting for pairing

• Slow flashing green—No radio frequency link established (The handset

may be turned off or may be out of range of the cradle.)

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User Guide Polycom CX400 Cordless Phone

Power On

Microphone
Mute

PAI R

The handset and cradle are paired at the factory. If you find that you need to
re-pair the handset and the cradle, follow the instructions in this section.

To determine if your handset is already paired:

1. Press and hold Power On key for at least three seconds until the display

2. If the right-hand green LED on the front of the cradle is steady green, the

3. If the right-hand green LED on the front of the cradle is flashing green,

To pair the Polycom CX400 handset and cradle:

1. Press and hold Power On key for at least three seconds until the display

2. Press and hold Microphone Mute key for at least three seconds.

appears.

handset is paired with the USB cradle and you may proceed directly to
the next section, Connecting the Optional Headset.

continue with the steps in this section.

appears.

Skip this step if it was performed as mentioned above.

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3. Press Pairing key on cradle.

When the handset and cradle are paired, the cradle is connected to a
personal computer running Microsoft Office Communicator 2007, and

you are logged in, your account name appears on the graphic display
along with your presence state.

Connecting the Optional Headset

To connect the optional headset:

Getting Started with Your Polycom® CX400 Cordless Phone

1. Connect the headset (optional) to the headset jack on the side of the

phone.

The handset accommodates a headset with a 2.5 mm plug.

Polycom recommends the use of a high quality headset for use with the Polycom
CX400 cordless Phone. Any headset with a 2.5 mm plug designed for use with
mobile phones will work with the Polycom CX40 0 cordless phone. Any of these
headsets may provide adequate performance, but in general they will not provide
the same high quality audio as the Polycom CX400 cordless phone. This is
because they are not designed to work with the same high fidelity, wide audio
bandwidth that the Polycom CX400 cordless phone is designed for.

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