Polycom CX300 R2 User Manual
User Guide
1.30 | August 2014 | 3725-32527-001/B
Polycom
®
CX300 R2 Desktop Phone
Copyright© 2014, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another
language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the
express written permission of Polycom, Inc.
6001 America Center Drive
San Jose, CA 95002
USA
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countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or
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written permission of Polycom.
End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you
have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this
product. The EULA for this product is available on the Polycom Support page for the product.
Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or
pending patent applications held by Polycom, Inc.
Open Source Software Used in this Product This product may contain open source software. You may receive
the open source software from Polycom up to three (3) years after the distribution date of the applicable product or
software at a charge not greater than the cost to Polycom of shipping or distributing the software to you.
Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document,
Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for
any typographical or other errors or omissions in the content of this document.
Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the
information contained in this document for any purpose. Information is provided "as is" without warranty of any kind and
is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall
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Polycom Support Visit the Polycom Support Center for End User License Agreements, software downloads,
product documents, product licenses, troubleshooting tips, service requests, and more.
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Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Get Started with Your Polycom CX300 R2 Phone . . . . . . . . . . . . . . . . . . . . . . . . . 5
Understand Your Phone Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Before You Use Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Install Microsoft Lync Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connect the Polycom CX300 R2 to Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Make Your Polycom CX300 R2 Your Primary Audio Device . . . . . . . . . . . . . . . . . . . . . . . 8
Change the Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Use Your Polycom CX300 R2 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Place Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Answer, Reject, and End Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Redial Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Mute Your Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Adjust the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Place a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Listen to Voicemail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Restart Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Troubleshoot Your Polycom CX300 R2 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Power and Startup Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Call Activity Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Audio Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Microsoft Lync Client Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
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About This Guide
Thank you for choosing the Polycom® CX300 R2 desktop phone, which enables you to connect your
Polycom phone with Microsoft® Lync™ 2010 or Lync 2013 using a computer and a USB port. Using the
Polycom CX300 R2, you can place and receive calls from contacts in your Lync client over your IP network
connection.For more information on the Lync 2013 client, see Microsoft Lync on the Microsoft Office
website.
This user guide provides you with the information you need to use your CX300 R2 phone and includes the
following topics:
● Get Started with Your Polycom CX300 R2 Phone
● Use Your Polycom CX300 R2 Phone
● Troubleshoot Your Polycom CX300 R2 Phone
● Safety Notices
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Get Started with Your Polycom CX300 R2
Phone
This section provides you with instructions on installing your Polycom CX300 R2 phone and information on
obtaining the best performance from your desktop phone.
The CX300 R2 phone offers a flexible and efficient means to access the advanced communication functions
of using your desktop phone with Microsoft Lync 2010 or 2013 client.
The Polycom CX300 R2 phone supports the following advanced functionality:
● High definition audio for voice calls
● Convenient buttons for controlling calls
● Quick USB installation
This section includes the following topics:
● Understand Your Phone Hardware Features
● Before You Use Your Phone
● Change the Phone Settings
To read about using the features available for you phone, see the section Use Your Polycom CX300 R2
Phone. For more information on attaching phone hardware, see the Polycom CX300 R2 Quick Start Guide
on the Polycom CX300 R2 page on Polycom Voice Support.
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Polycom CX300 R2 Desktop Phone User Guide
Understand Your Phone Hardware Features
The following figure displays the hardware features on the Polycom CX300 R2 phone.
Polycom CX300 R2 phone hardware features
The following lists the hardware features on the CX300 R2 phone:
1 LCD display Displays call information, messages, time, date, and presence status.
The backlight on the LCD display is lit during the following situations:
When you are in a call
When you are changing the settings on the phone (see the section Change the Phone Settings)
When the phone is interacting with Microsoft Lync 2010 or 2013 client
When an application running on your computer is streaming audio to and from the phone
The display backlight dims on the phone after 30 seconds of inactivity.
2 Flash button Holds an active call or resumes a held call.
You can also press the Flash button to clear a phone number you entered before completing the call
or to switch between an active and held call.
3 Delete button Deletes displayed data or rejects an incoming call.
4 Keypad Enables you to press keys to enter numbers, letters, or special characters.
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Polycom CX300 R2 Desktop Phone User Guide
5 Headset button Enables you to place and receive calls through a connected headset
(optional accessory).
6 Mute button Mutes the local microphone during calls so that others cannot hear you.
7 Volume buttons Adjusts the volume of the handset, speakerphone, headset speaker, and phone
ringer.
8 Microphone Transmits audio during calls.
9 Speakerphone button Enables hands-free communication during calls.
10 Speaker Provides audio output for the ringer and speakerphone.
11 Hookswitch Secures the handset in the cradle and ends a call.
12 Redial button Dials the most recently dialed contact.
Before You Use Your Phone
Before using your Polycom CX300 R2 desktop phone, ensure the following hardware and software are
available on your computer:
● Windows® Vista, Windows 7, Windows 8 or Windows 8.1
● Microsoft Lync 2010 or 2013 client
● A USB port.
Install Microsoft Lync Client
Before you connect the Polycom CX300 R2 desktop phone to your computer, make sure you have Microsoft
Lync 2010 or 2013 client installed and running on your computer. If you do not have Lync client installed on
your computer, the message “Sign in to Microsoft Lync” displays on the phone. In this state, you can use
the phone as an audio device only, and you cannot place any calls.
Connect the Polycom CX300 R2 to Your Computer
After you install and run Lync client on your computer, you can connect the phone to your computer. You
must connect the USB cable from your CX300 R2 phone directly to the USB port on your computer. The
phone will not work when connected to a bus-powered USB hub.
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Polycom CX300 R2 Desktop Phone User Guide
To connect the Polycom CX300 R2 desktop phone to your computer:
» Connect the USB cable attached to the phone to a USB port on your computer, as shown in the next
figure.
Connecting the USB cable from your phone to your computer
After your phone is connected to your computer, the startup screen displays, as shown next.
Now that your CX300 R2 phone is connected to your computer, you can sign into your Lync client and begin
using your phone. If you are signed into Lync client when you connect your phone, your name, presence
status, date, and time display on the phone’s screen, as shown next.
If you are not signed into Lync client, the Sign In screen displays.
Make Your Polycom CX300 R2 Your Primary Audio Device
Before you use your phone, verify that your phone is set as your primary audio device in your Lync client. If
your phone is not set as your primary audio device, you cannot hear the audio for incoming and outgoing
calls on your desktop phone.
To set your phone as your primary device:
1 In Lync client, select the Settings icon, , and select Tools > Audio Device Settings.
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