Polycom CX300 User Manual

Deployment Guide for the Polycom® CX300 Desktop Phone

R2 | August 2010 | 1725-32505-001 Rev. A

Trademark Information

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Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc. and/or one or more of its licensors.

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The software contained in this product may be copyrighted by Polycom and/or one or more of its licensors. Copyright © 2009 Microsoft Corporation. All rights reserved. Copyright © 2009 Polycom, Inc. THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDNG BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

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About This Guide

Thank you for choosing the Polycom® CX300 desktop phone which enables a new era in unified communications currently unavailable with traditional desktop phones. Connecting a Polycom CX300 desktop phone to Microsoft® Office Communications Server 2007 R2 allows you to place and receive calls over your IP network connection. For more information on what’s new in Microsoft Office Communications Server 2007 R2, refer to

http://www.microsoft.com/communicationsserver/en/us/whats-new.aspx

This Deployment Guide provides everything you need to deploy the Polycom CX300 desktop phone in a standard Microsoft environment. Verify that the network is prepared for deploying the Polycom CX300 phones with Microsoft Office Communications Server 2007 R2, and your network is correctly configured. Review the Polycom CX300 Quick Start Guide before you attempt to deploy the phones. This information can also be found at

http://www.polycom.com/voicedocumentation/.

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Deployment Guide for the Polycom CX300 Desktop Phone

Contents

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

1 Deploying Polycom CX300 Phone within a Microsoft Office

Communications Server 2007 R2 Environment . . . . . . . . . . . .1

2 Troubleshooting the Polycom CX300 Phone . . . . . . . . . . . . . .5

Setting Up the User’s System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Supported Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Administrative Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Issues When Getting Started With the Phone . . . . . . . . . . . . . . . . . . . . . . . . . 6

Understanding Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Issues When Making Calls on the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Using the Polycom CX300 Phone as an Audio Device . . . . . . . . . . . . . . . . . 11

Retrieving Voice Mail Using the Polycom CX300 Phone . . . . . . . . . . . . . . 12

Languages Supported by the Polycom CX300 Phone . . . . . . . . . . . . . . . . . 12

How to Use the Polycom CX300 Phone When Computer is Locked . . . . . 12

Changing the Display and Audio Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Deployment Guide for the Polycom CX300 Desktop Phone

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