Polycom CX200 User Manual

User Guide

for the Polycom® CX200

Desktop Phone

September, 2007 Edition

1725-31004-001 Rev. A

Trademark Information

Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™,

Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V

IU™, Visual Concert™, VS4000™, VSX™, and the industrial design of SoundStation are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc. and/or one or more of its licensors.

Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law.

THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

4750 Willow Road Pleasanton, CA 94588-2708 USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

About This Guide

Thank you for choosing the Polycom CX200 desktop phone which enables a new era in unified communications currently unavailable with traditional desktop phones. Connecting a Polycom CX200 desktop phone to a computer running Microsoft telephone calls over your IP network connection.

This User Guide provides everything you need to quickly use your new phone. Verify with your system administrator that the network is prepared for configuring your Polycom CX200 desktop phone, you are provisioned in Microsoft Office Communications Server 2007, and your network is correctly configured. As well, read the Parts List and Safety Notices sections in this guide before you set up and use the Polycom CX200 desktop phone. This information can also be found at

http://www.polycom.com/support/voicedocumentation/.

Office Communicator 2007 allows you to place and receive

iii

User Guide Polycom CX 200 Desktop Phone

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

1 Getting Started with Your Polycom® CX200 Desktop Phone 1–1

2 Using the Basic Features of Your Polycom® CX200 Desktop

Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Assembling Your Polycom CX200 Desktop Phone . . . . . . . . . . . . . . . . . . 1–3

Connecting the Handset and Optional Headset . . . . . . . . . . . . . . . . . 1–3

Connecting the Polycom CX200 Desktop Phone to Your Computer 1–4

Features of Your Polycom CX200 Desktop Phone . . . . . . . . . . . . . . . . . . . 1–4

Before You Use Your Polycom CX200 Desktop Phone . . . . . . . . . . . . . . . 1–5

Phone Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

Configuring Microsoft Office Communicator 2007 for Polycom CX200

Desktop Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

Usage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6

Placing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

3 Troubleshooting Your Polycom® CX200 Desktop Phone . . .3–1

Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Controls, Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Access to Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

User Guide Polycom CX200 Desktop Phone

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

Microsoft Office Communicator 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . Safety Notices–1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1

Getting Started with Your Polycom® CX200 Desktop Phone

This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom CX200 desktop phone.

The Polycom CX200 provides a flexible and efficient means to access the advanced communication functions of Microsoft Office Communicator 2007.

The Polycom CX200 supports advanced functionality including:

• High definition audio for best possible voice calls

• Convenient buttons for controlling calls

Note

• Driver-less plug and play installation

This chapter contains:

• Parts List

• Assembling Your Polycom CX200 Desktop Phone

• Features of Your Polycom CX200 Desktop Phone

• Before You Use Your Polycom CX200 Desktop Phone

To read about the phone’s basic features, refer to Using the Basic Features of

Your Polycom® CX200 Desktop Phone on page 2-1.

If you require additional information or assistance with your new phone, contact your system administrator.

Before you connect your Polycom CX200 desktop phone to your computer, you must have Microsoft Office Communicator 2007 installed and running on your computer. Your computer also needs to be running Windows XP Service Pack 2 or Windows Vista.

No additional device drivers or software are required to use your Polycom CX 200 desktop phone.

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User Guide Polycom CX200 Desktop Phone

Parts List

The following components are included in your Polycom CX200 package:

• Polycom CX200 desktop phone base with attached USB Cable

• handset & handset cord

1 - 2

• Quick Start Guide and registration card

Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator.

Getting Started with Your Polycom® CX200 Desktop Phone

HandsetHeadset

Assembling Your Polycom CX200 Desktop Phone

This section describes how to assemble your Polycom CX200 desktop phone:

• Connect handset and headset (optional)

• Connect the Polycom CX200 to your computer

If your phone is already assembled and connected to your computer, go directly to Features of Your Polycom CX200 Desktop Phone on page 1-4.

Connecting the Handset and Optional Headset

To connect the handset and optional headset:

1. Connect one end of the phone cord to the handset and the other end of

the cord to the handset jack on the back of the phone.

2. Connect the headset (optional) to the headset jack on the back of the

phone.

Note

A list of supported headsets is available in the Voice section of Polycom’s Support web site at http://www.polycom.com/support/voice/.

If headsets are deployed in high static environments where users frequently disconnect and re-connect the headset to the phone, it is possible that the phone can be damaged by electrostatic discharge (ESD).

You should take precautions to avoid excessive static buildup in your environment. This can include humidity control and removal of synthetic materials near the phone location. Antistatic spray applied to carpets in the workplace can reduce the level of static buildup.

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+ 19 hidden pages

Polycom CX200 User Manual

Contents

Getting Started with Your Polycom® CX200 Desktop Phone

Parts List

Assembling Your Polycom CX200 Desktop Phone

Connecting the Handset and Optional Headset