Polycom CONVERGED MANAGEMENT APPLICATION, CMA User Manual

Release Notes

Polycom® Converged Management Application™ (CMA™) Desktop for Windows, Version 5.1.0

Polycom is pleased to announce the release of Polycom® Converged Management Application™ (CMA™) Desktop for Windows, Version 5.1.0. This document provides the latest information about the Polycom CMA Desktop system and version 5.1.0 software.

For more information about using the features described in this document, refer to the product documentation available at

www.polycom.com/videodocumentation.

Installing and Using Polycom CMA Desktop Version 5.1.0

Your local administrator will provide the information you need to download and install the Polycom CMA Desktop software. Typically, you’ll receive an email with instructions to do one of the following:

• Click a link to download and install the software. When installation is complete, start the Polycom CMA Desktop application. If you are signed in to the domain, your user name is entered for you automatically. If not, enter your user name manually.

• Sign in to the CMA system using the user name and password provided by your administrator, and then download the software. When installation is complete, sign in to CMA Desktop using the user name and password provided by your administrator.

• Run an executable installation file that has been automatically copied to your computer. When installation is complete, sign in to CMA Desktop using the user name and password provided by your administrator.

To get more information about using Polycom CMA Desktop, click and choose Help after you install.

Installing on Windows Vista or Windows 7

When you install on a Windows Vista or Windows 7 system, you must specify that the installation should run as administrator, even if you are logged in with an account with administrator privileges.

October 2010 3725-28848-011/A 1

Release Notes Polycom® Converged Management Application™ (CMA™) Desktop for Windows

Note that the following steps are required when User Account Control (UAC) is enabled.

To install from the command prompt:

1 Click Start.

cmd

2 In the Search box, type

3 On the Applications list, right-click the command prompt application and

choose Run as Administrator.

To install using a setup file:

1 Right-click the setup file.

2 Choose Run As and then choose an account that has administrator

privileges.

and then press Enter.

Setting Your Polycom CMA Desktop Preferences

Most of the Polycom CMA Desktop settings are configured for you by your local administrator. You can also configure your Preferences to customize your local Polycom CMA Desktop environment. The Preferences pages also show you information about your system’s configuration and performance during calls.

Polycom CMA Desktop has been provisioned with the maximum call speed that is available to your system.The Network Preferences setting helps Polycom CMA Desktop take advantage of the available network bandwidth to optimize each call. The Network Preferences setting does not configure the CMA Desktop to place calls above the provisioned maximum call setting.

For more information about the settings on a Polycom CMA Desktop Preference page, press F1 from the page.

Setting Your Windows Power Settings

When you use Polycom CMA Desktop on a laptop, you must adjust the power management setting to ensure the best performance from your processor.

To set your Windows Power Settings on Windows Vista and Windows 7:

1 On your Windows Vista or Windows 7 computer, sign in using an

account with Administrator privileges.

2 Polycom, Inc.

Release Notes Polycom® Converged Management Application™ (CMA™) Desktop for Windows

2 Right-click your Windows desktop and choose Personalize > Screen

Saver.

3 Click Change power settings.

4 Choose High performance as your power plan.

To set your Windows Power Settings on Windows XP:

1 On your Windows XP computer, sign in using an account with

Administrator privileges.

2 Right-click your Windows XP desktop and choose Properties.

3 Click the Screen Saver tab, and then click Power.

4 On the Power Schemes tab, choose Maximum Performance as the power

scheme.

Sending HD Video with Polycom CMA Desktop

Some HD-capable cameras may provide better video at a lower frame rate (15 fps) or at a lower resolution (VGA) than at a higher resolution (720p) or at a higher frame rate (30 fps). For example, configuring the Logitech Webcam Pro 9000 for 30 fps results in reduced capture area and increased graininess and video “noise.” Reducing the frame rate to 15 fps resolves these problems, resulting in higher-quality captured video.

To enable HD video on your system:

1 From the main window, click Menu and choose Preferences > Video.

2 Specify whether to enable sending 720p (HD) video.

3 If you enable sending 720p video, specify the maximum frame rate to

allow. Note that, if you install the camera drivers provided by the manufacturer, the camera may not provide video at 30 fps.

Using Polycom CMA Desktop with a Virtual Private Network (VPN)

In order to use Polycom CMA Desktop over a corporate VPN, make sure that the system can:

• See the VPN as a distinct network adapter

• Receive the local IP address on the VPN from that adapter

• Access the necessary ports through the VPN’s firewall

These requirements are met by most VPN clients, such as Juniper Network Connect client, version 6.4.0.

Polycom, Inc. 3

Release Notes Polycom® Converged Management Application™ (CMA™) Desktop for Windows

Getting Started with Polycom CMA Desktop

Polycom CMA Desktop is simple and intuitive to use. To get started, here are some things you can try.

• Add people to your Contacts list.

1. Click the Directory ().

2. Start typing a name.

3. If your system is configured for automatic searching, the system shows

you all entries that contain the characters you enter as you type. If your system is configured for manual searching, click the search button or press enter to start the search.

For example, if you type Andrew Jones, Christine Anderson, or Andover Conference Room.

Tip: For faster searches in large Directories, click and choose the

Group that contains the person you're looking for, if you know it.

4. Click the name of the person you want to add.

5. Click Add to Contacts.

If the person’s system supports sharing presence, Polycom CMA Desktop sends an invitation to be on your Contacts list. The name on your Contacts list is identified with the Invited icon. When the person accepts your invitation, the icons on the Contacts list change to

to show availability for video calls and to show availability for chatting. If the person’s system does not support video calls, the icons change to to show unavailability for video calls and to to show availability for chatting.

• Call someone. Try either of the following methods:

— Click a name in your Contacts list or your Recent Calls, and then click

Call.

— Type a system name or number, and then click Call.

The Directory includes current Polycom CMA Desktop users whom you can call, as well as people whose accounts are not yet active. A Polycom CMA Desktop account is activated when the person signs in for the first time. If you want to call a person whose account is not activated, tell him or her to activate the account by signing in. You can then locate the user in the Directory and place a call.

and

, your search may find entries such as

What’s New in Version 5.1.0?

Version 5.1.0 includes the following enhancements:

• Support for the Windows 7 64-bit operating system including the Home Premium 64-bit, Professional 64-bit, and Enterprise 64-bit versions.

4 Polycom, Inc.

Release Notes Polycom® Converged Management Application™ (CMA™) Desktop for Windows

• More tightly integrated software update that downloads new software without launching a browser.

• Support for the Windows 7 built-in VPN.

• Ability to attempt calls to offline contacts.

• Enhancements to diagnostic logging.

• General stability improvements.

Features in Version 5.0.0

Version 5.0.0 includes the following enhancements:

• Support for Windows 7, including the Home premium 32-bit, Professional 32-bit, Enterprise 32-bit, and Ultimate 32-bit versions.

• Support for sending high definition People video at up to 720p 30 frames per second. As with previous versions, Polycom CMA Desktop can also receive HD people video.

• Support for wide-band 20 kHz audio (G.719 mono) for a more natural audio experience. This includes wide-band AEC (Audio Echo Cancellation) support.

• User interface enhancements, including new presence icons, fast camera switching during calls, addition of missed calls to the Recent Calls list, improved list sorting, additional information about each contact, and call history for individual contacts.

• Ability to use the keyboard to control the far-end camera, if the camera is configured to support it. To do this, click on the video window and then use the up, down, right, and left arrow keys to point the far-end camera and the Page Up and Page Down keys to zoom in and out.

• Features to aid support and troubleshooting, including a built-in notifications log and a simplified way to collect diagnostic information. See Collecting Diagnostic Information in this document for more information.

• Ability to specify whether Polycom CMA Desktop registers itself as the default program for Callto: and H323: links. Ensuring that Polycom CMA Desktop is the default program for these links allows CMA Desktop to more easily connect to meetings scheduled using Polycom Conferencing for Outlook (PCO). Disabling this setting allows other applications such as Microsoft Office Communicator to open these links.

• Ability to delay a required software update until a more convenient time within a one-week period. This feature is available when users upgrade from version 5.0.0 to a later version.

• Improved performance for laptops running on battery power.

Polycom, Inc. 5

Release Notes Polycom® Converged Management Application™ (CMA™) Desktop for Windows

Features in Version 4.1.2

Version 4.1.2 includes the following enhancements:

• Audio improvements, including a new, fully automatic self-adjusting echo canceller developed by Polycom.

• Directory enhancements, including:

— You can now search for Directory groups and navigate through nested

groups by double-clicking.

— Search results show more information about each person found.

— Search results can be limited to Directory entries that can receive video

calls.

• Increased language support. At release time, the UI and help will support Japanese and Korean in addition to English, Spanish, French, German, and Simplified Chinese.

• New, easily accessible help for problems with signing in.

• User interface enhancements, including updated icons and removal of the

extended away status.

Features in Version 4.1.1

Version 4.1.1 includes enhancements that improve performance when searching the enterprise Directory, including:

• Provisioned Directory search configuration adds a Search button to initiate searches or displays search results as you type.

• Requirement that search text be entered for searches in all server-based groups, including the All group.

• Discontinuation of support for wildcards in search text.

Features in Version 4.1.0

Version 4.1.0 offers several new features, including:

• Enhanced security for Windows Vista and Windows XP users using NTLM v2.

• Remote users connecting through the next generation Polycom VBP™ network appliance can now take advantage of VC2 features, including accessing the corporate Directory, viewing presence information for contacts, remote monitoring, and provisioning features.

6 Polycom, Inc.

Release Notes Polycom® Converged Management Application™ (CMA™) Desktop for Windows

• Updated Contacts list design allows you to find online Contacts more easily using a familiar, industry-standard organization.

Features in Version 4.0.1

Version 4.0.1 is a maintenance release that addresses several issues, including:

• Improved audio performance, including improved echo cancellation.

• Improved stability with some types of cameras.

• Support for unicode user names and passwords (including Chinese

characters) on systems running Internet Explorer version 7.0 and later.

Features in Version 4.0

The Polycom CMA Desktop client is an easy-to-use video conferencing application that lets you see and hear the people you call. You can also use the Polycom CMA Desktop client for chatting with Polycom CMA Desktop users who don’t yet have cameras.

Polycom CMA Desktop allows you to:

• Create a Contacts list by selecting names from the Polycom CMA directory or your corporate directory, if your administrator has enabled it.

• Launch a video call by clicking a Contact.

• Share your availability for calls with your Contacts.

• Show your Windows desktop to others in the call.

• Connect to a variety of video conferencing systems, including personal,

room, and immersive telepresence solutions.

• Experience high-quality visual communications, including support for HD video, HD voice, and multimedia content in full, native resolution.

• Configure a variety of Polycom CMA Desktop preferences to suit the way you work. For example, you can choose whether to view your video preview before you place a call.

• Use Polycom CMA Desktop in your own language, including English, French, German, Simplified Chinese, or Spanish.

Polycom, Inc. 7

Release Notes Polycom® Converged Management Application™ (CMA™) Desktop for Windows

Corrected Issues in Version 5.1.0

The following table lists corrected issues in version 5.1.0:

Found in

Feature Jira ID

Release

Description

Audio VIDEO-67610 4.0 In previous versions, when you muted your microphone during a call, the

Audio VIDEO-66692 4.0 Answering and ending calls using the control buttons on Polycom

Cameras VIDEO-81971 5.0.0 A problem was resolved that caused the system to show blue video in the

Contacts List VIDEO-67984 4.0 A problem has been resolved that under certain circumstances could prevent

Contacts List VIDEO-68741 4.0 In previous versions, if you place a call to a user from the directory and then

Content VIDEO-82006 5.0.0 A problem has been resolved that prevented Polycom CMA Desktop from

Content VIDEO-82138 5.0.0 On a Windows Vista or Windows 7 system configured to disable the Windows

Installation VIDEO-82087 5.0.0 A problem has been resolved that caused an error on a Windows Vista or

Preferences > Audio > Test Audio Devices page does not indicate that an audio device is available for testing. This problem has been fixed.

Communicator™ is now supported.

video preview window if virtual camera drivers are installed on your system and you configure Polycom CMA Desktop to choose a camera automatically (Preferences > Video).

users from initiating chat sessions with users before they accepted invitations to be on the Contacts list.

invite the user to your Contacts list during the call, you can open the chat window, but you can't send an instant message to the user until the call ends. This problem has been resolved.

sending and receiving H.264 content in calls with systems capable of premium video when the call is hosted by the Polycom RMX.

Aero theme when sending content, the Windows Aero theme is restored correctly when the far end disconnects the call without stopping content.

Windows 7 system when you attempt to use Internet Explorer to download Polycom CMA Desktop from the Polycom CMA system.

Interoperability: Polycom RMX 2000™

Signing In and Out

User Interface VIDEO-74091 4.1.1 Previously, if you started a video call from the chat window and then changed

8 Polycom, Inc.

VIDEO-82350 5.0.0 In previous versions, when participating in a call with a Polycom RMX virtual

meeting room that has a conference profile set to a Line Rate 1024 or higher, Video Quality set for Motion, and Windows Layout setting greater than one, Polycom CMA Desktop may not be able to send content to other participants. This problem has been resolved.

VIDEO-81787 4.1.2 A problem was resolved that removed both the user name and password from

the sign in fields when you disabled the Remember my password setting.

the dock location of the chat window, Polycom CMA Desktop might crash. This problem has been resolved.

Release Notes Polycom® Converged Management Application™ (CMA™) Desktop for Windows

Corrected Issues in Version 5.0.0

The following table lists corrected issues in version 5.0.0:

Found in

Feature Jira ID

Release

Description

Calling VIDEO-71179 4.0.1 In previous versions, installing another internet calling application (such as

Calling VIDEO-74931 4.0.1 Calls to systems that do not support video calls now correctly connect at 64

General VIDEO-77138 4.1.2 Polycom CMA Desktop now reliably sends its RTCP reports at 5 second

Interoperability: Polycom MGC™

Interoperability: Polycom PVX™

Interoperability: Polycom RMX 2000™

Signing In and Out

VIDEO-82056 4.1.2 A problem has been resolved that prevented you from using the Polycom

VIDEO-67346 4.0 In previous versions, if you ran Polycom PVX and Polycom CMA Desktop

VIDEO-69050 4.0 In previous versions, when a conference hosted by a Polycom RMX platform

VIDEO-68535 4.0 If you sign out of Polycom CMA Desktop and then close the application before

Skype) may cause the other application to start when you click a callto link. This problem has been resolved.

kbps.

intervals.

CMA Desktop tone pad to enter a password for an MGC call.

together on a system that uses the NVIDIA graphics driver version

7.14.10.9686, the Polycom CMA Desktop system crashed. This problem has been fixed.

added a Polycom CMA Desktop system, the Polycom CMA Desktop system’s call log did not show the correct E.164 number for the RMX platform. This problem has been fixed.

signout is complete, you no longer have problems restarting Polycom CMA Desktop.

Corrected Issues in Version 4.1.2

The following table lists corrected issues in version 4.1.2.

Found in

Feature Jira ID

Audio VIDESC-5502 4.0 In previous versions, using the Logitech Quick Cam Pro 9000 microphone

Polycom, Inc. 9

Release

Limitation

resulted in bad audio. This problem has been fixed.

Release Notes Polycom® Converged Management Application™ (CMA™) Desktop for Windows

Feature Limitations

The following table lists the known feature limitations for this software version. If a workaround is available, it is noted in the table.

Found in

Feature Jira ID

Release

Description Workaround

Audio VIDEO 85402 5.0.0 If the Polycom CMA Desktop audio

Audio VIDEO-85622 5.1.0 During a call using a Windows 7 or

Audio VIDEO-66543

VIDEO-66544

Audio VIDEO-81976 All Polycom CMA Desktop may not detect

Audio VIDEO-80634 All Polycom CMA Desktop supports the

4.0 If you use a control on the local audio

input device is set to Auto and the Windows default audio device is not working correctly, you hear no audio in calls.

Windows Vista system, muting the audio using the Audio Control Panel causes Polycom CMA Desktop to unmute the audio.

device to mute your audio, Polycom CMA Desktop may not always correctly show that the microphone is muted.

a connected audio device correctly.

G .719 audio algorithm Constant Bit Rate (CBR), but not Variable Bit Rate (VBR). Polycom CMA Desktop signals this in its H.323 capabilities. If another endpoint attempts to send G .719 VBR to Polycom CMA Desktop, the results are unpredictable.

To find the algorithm used by the far end, go to Preferences > Diagnostics > Media Statistics.

Ensure that the default audio device specified in Control Panel > Sounds and Audio Devices is working properly.

Use the Polycom CMA Desktop toolbar to mute the audio.

For best results, use the Polycom CMA Desktop mute button to mute your audio.

Try the following: 1Go to Control Panel > Sounds

and Audio Devices.

2Click Audio and ensure that a

device is specified in Sound playback > Default device.

3Click Voice and ensure that a

device is specified in Voice playback > Default device.

None

Audio VIDEO-81974 4.1.2 Polycom CMA Desktop may not be able

to send or receive audio.

Audio VIDEO-81928 4.1.2 When a call participant speaks very

rapidly, you may hear echo.

10 Polycom, Inc.

Restart Polycom CMA Desktop.

None

Release Notes Polycom® Converged Management Application™ (CMA™) Desktop for Windows

Found in

Feature Jira ID

Release

Description Workaround

Audio VIDEO-76753 4.0 When you go to Preferences > Audio

and click Test Audio Devices, the Microphone indicator responds to sounds automatically, without requiring you to click Start.

Audio VIDEO-76753 4.1.2 The Microphone Indicator on the Test

Audio Devices page (Preferences > Audio > Test Audio Devices) may display indications of sound when there is no microphone connected to the system.

Calling VIDEO-85194 5.0.0 When you place a call through a VBP,

the caller sees the call status as “Ringing...” before the call rings at the far end due to the time required to traverse the VBP.

Calling VIDEO-82647 5.0.0 On rare occasions, the computer may

freeze and play back stuttering audio during a call.

Calling VIDEO-66767 4.1.2 Clicking a callto: link when Polycom

CMA Desktop is not running starts Polycom CMA Desktop, but does not place the call.

Calling VIDEO-80413 5.0.0 On a system with Polycom CMA

Desktop and the Skype add-on (mastermind) installed with Internet Explorer, callto: links open with Skype, even when CMA Desktop is specified as the default application for opening callto: links.

This is normal system behavior.

None

If this happens, reset the computer using the power switch and try again.

Clicking a callto: link when the application is running will place the call.

To work around this problem, open Internet Explorer and disable the Skype add-on (mastermind).

Calling VIDEO-74931

VIDEO-75378

Polycom, Inc. 11

4.0.1 When network conditions cause packet loss during a call, CMA Desktop automatically adjusts the video rate, which may require adjusting frame rate to a lower setting. Using dynamic bandwidth allocation (DBA), Polycom CMA Desktop chooses the best video quality possible for the network conditions. Endpoints that do not support DBA or which do not have DBA enabled cannot adjust the frame rate in response to network packet loss, so these users will see reduced quality video.

If you experience lower than expected quality, go to Preferences > Network and adjust your network setting to a lower network bandwidth.

Release Notes Polycom® Converged Management Application™ (CMA™) Desktop for Windows

Found in

Feature Jira ID

Release

Description Workaround

Calling VIDEO-81996 5.0.0 In a call on a system running Windows

7, if a User Account Control (UAC) notification is active for more than 20 seconds, the call disconnects. This can happen when you perform any action that requires additional permissions, such as creating a folder in a restricted folder or opening regedit.

Calling VIDEO-81917 5.0.0 During a call, the Picture-in-Picture

(PIP) may become black for a moment if you press Ctrl-Alt-Delete to lock the computer and then cancel the action.

Calling VIDEO-81906 5.0.0 After you install or start Polycom CMA

Desktop, the system takes approximately 30 seconds to determine the system capabilities. Any calls placed during this time are limited to minimum call capability.

Calling VIDEO-81783 4.1.2 When the video preview window is open

and you right-click a Contact, incoming calls are rejected until the right-click menu is closed.

Calling VIDEO-81972 4.1.2 If a call does not clear properly when the

call ends, the system can not place or receive calls.

None

After you install or start Polycom CMA Desktop, wait 30 seconds before placing a call.

Avoid leaving the right-click menu open when you are not using it.

Sign out and back in again, and then try the call again.

Calling VIDEO-81774 4.0 If you repeatedly call another Polycom

CMA Desktop system and hang up, the call will fail after 7 - 15 attempts.

Calling VIDEO-85530 4.1.2 When you use Polycom CMA Desktop

on a laptop where you do not have write permission for the installation folder, the system may crash when the call ends.

Calling VIDEO-66767 4.1.2 Clicking a callto: link when Polycom

CMA Desktop is not running starts Polycom CMA Desktop, but does not place the call.

Camera VIDEO-84897 5.1.0 Polycom CMA Desktop cannot send HD

video using a camera that provides video in any format other than raw video or MJPEG.

Camera VIDEO-84867 5.1.0 If the video captured from the camera

includes too much visual “noise”, Polycom CMA Desktop will transmit video at a lower frame rate.

Cameras VIDEO-66236 4.0 Polycom CMA Desktop can not access

the camera if it is in use by another application.

12 Polycom, Inc.

Wait a few minutes and try the call again.

None

Clicking a callto: link when the application is running will place the call.

In order to transmit HD video, use a camera that exposes raw video format in HD with a frame rate of at least 15 fps.

Try the following:

• Improve the lighting conditions.

• Use a different camera.

Closing the other application’s video window may resolve this issue.

+ 28 hidden pages