Polycom BUSINESS VOICEEDGE VVX310 series, BUSINESS VOICEEDGE 335 series, BUSINESS VOICEEDGE VVX410 series, BUSINESS VOICEEDGE VVX500 series User Manual

WELCOME TO BUSINESS VOICEEDGE

As the technical administrator, you can manage features and passwords for all end
users as well as manage key group features such as auto attendants, hunt groups and
more. This user guide will give you a basic overview including resources for additional
training and support.

NOTE: In your welcome email you will receive two sets of credentials (Enterprise/Technical
Administrator or End User).

INTRODUCTION TO VOICEEDGE PHONES

Business VoiceEdge comes with Polycom® IP Phones and each user will receive a
quick reference guide specific to the phone model. Please refer to the diagrams below
to get quickly introduced to the buttons and functions of popular VoiceEdge phones.

Polycom VVX310 Series Phone Polycom 335 Series Phone

Softkeys

Headset

Speaker Phone

Volume Keys

Handset

Line Keys

Navigation Arrows

Mute

Home Button

Display

Message Waiting

Indicator

Softkeys

Line Keys

Hold

Headset

Speaker Phone

Volume Keys

Handset

Feature Buttons

Navigation Arrows

Mute

Display

Polycom VVX410 Series Phone Polycom VVX500 Series Phone

Home Button

Softkeys

Headset

Speaker Phone

Volume Keys

Handset

Line Keys

Navigation Arrows

Mute

Display

Message Waiting

Indicator

Display

Mute

Headset

Speaker Phone

Volume Keys

Handset

Home Button

Dialpad

Message Waiting

Indicator

BUSINESS VOICEEDGE

™

TECHNICAL ADMINISTRATOR

USER GUIDE

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Polycom VVX600 Series Phone Polycom 670 Series Phone

Home Button

Dialpad

Headset

Speaker Phone

Volume Keys

Handset

Mute

Display

Message Waiting

Indicator

Softkeys

Line Keys

Hold

Headset

Speaker Phone

Volume Keys

Handset

Feature Buttons

Navigation Arrows

Mute

Display

Message Waiting

Indicator

Polycom VVX1500 Series Phone

Dialpad

Headset

Speaker Phone

Volume Keys

Handset

Mute

Display

Message Waiting

Indicator

CUSTOMER TRAINING

Customer training is provided via online, interactive sessions, and ensures your end
users have what they need. Below please find a schedule of regular sessions that
you and your users can join at any time. To register, visit business.comcast.com/

getstarted.

Overview & Feature
Demo

High level basics of VoiceEdge Monday, Tuesday

Basic Phone Training How to use your VoiceEdge phone Wednesday,

Thursday

Unified Communications Advanced features for desktop and

mobility integration

Thursday

Tech Admin Training Manage users and group features

via Business VoiceEdge portal

Friday

Trainer On The Phone Ask a trainer any questions you

have about VoiceEdge

Friday

Reception Console Learn the software based

Reception Console software

Custom session

Typically, individual users attend Basic Training. Power-users who want to integrate with
mobility features, attend the Unified Communications Training. Technical administrators
attend Tech Admin Training to learn how to manage individual users as well as group
features such as auto attendants and hunt groups. If you ordered Reception Console,

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you will receive a trainer-on-the-phone consultation to ensure you and your front desk
personnel are comfortable using the software. Please visit business.comcast.com/

getstarted to learn more or register for sessions.

NOTE: If the regular training sessions do not work for your schedule, please contact your project
manager to discuss a custom session.

SET UP AND ACCESS YOUR VOICEMAIL MESSAGES —
ONLINE OR ON THE PHONE

Setting Up Voicemail

To set up your new Comcast Business VoiceEdge Voicemail service, follow these
easy-to-use instructions. The first time you call into your Comcast Business VoiceEdge
Voicemail, you will be asked to create a new password and record your name to
personalize the greeting that callers will hear when they reach your voicemail.

NOTE: Each line has its own voicemail and will need to be set up individually.

Accessing Voicemail

There are many ways to access your voicemail:

From Your Desktop: From BVE Mobile App:

• Log into the portal at business.comcast.com/

bveportal to view voicemail online or click the

Dial Voicemail icon on the Telephony Toolbar.

• Click the Voicemail icon. UC Seat users can use
the VoiceEdge mobile app to listen to voicemail
and record and manage greetings.

From Your Office: Away From Your Office:

• Press the Messages button or messages soft key
on your phone, dial your own extension number, or
dial *62.

• Dial your office telephone number. When your
personal greeting starts, press *. Enter your
password when prompted.

VOICEEDGE ONLINE

Tech Admin Portal

The VoiceEdge Tech Admin portal is used to access all End User Profile and Feature
settings and to modify Group settings (i.e. Hunt Group, Auto Attendant). To access
the Tech Admin portal, log on to business.comcast.com/bveportal and provide your
Enterprise Admin or Tech Admin username and password. The Enterprise Admin and
Tech Admin have the same capabilities but the Enterprise Admin can implement these
activities for multiple/all sites in the Enterprise.

Once logged in, the Tech Admin portal will display the User Account area for your
group/business. You can access all the users in your business and do the following:

• Set up users Voicemail to Email

• Set up and activate users features (Remote
Office, Be Anywhere and Call Forwarding)

• Access Company Directory

• Access Help Page

• View users Call History

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