Polycom AVAYA 2490 User Manual
SoundStation2
AVAYA 2490
USER GUIDE / ADMINISTRAT O R G U I D E
User Guide and
Administrator Guide
IMPORTANT SAFETY
INSTRUCTIONS
When using your telephone equipment, the following safety precautions should
always be followed to reduce the risk of fire, electric shock, and injury to people.
• Read and understand all instructions.
• Follow all warnings and instructions marked
on the equipment.
• Installation must be performed in accordance
with all national wiring rules.
• The outlet to which this equipment is connected must be installed near the equipment,
and must always be readily accessible.
• This equipment can be hazardous if immersed in water. To avoid the possibility of
electrical shock, do not use this equipment
while you are in the bathtub or shower, or
when you are wet. If you accidentally drop
the equipment into water, do not retrieve
it until you have first unplugged all cords.
Do not reconnect this equipment until it has
dried thoroughly.
• Avoid using this equipment during electrical
storms in your immediate area. There is a
remote risk of electric shock from lightning.
Urgent calls should be brief. Even though
protective measures may have been installed
to limit electrical surges from entering your
home or business, absolute protection from
lightning is impossible.
• If you suspect a natural gas leak, report it
immediately, but use a telephone away from
the area in question. The SoundStation2
Avaya’s electrical contacts could generate a
tiny spark. While unlikely, it is possible that
this spark could ignite heavy concentrations
of gas.
• Never push objects of any kind into the
SoundStation2 Avaya through housing slots
as they may touch hazardous voltage points
or short out parts that could result in a risk
of electric shock. Never spill liquid of any
kind on the telephone. If liquid is spilled,
contact service personnel.
• To reduce the risk of electric shock, do not
disassemble SoundStation2 Avaya. Opening
or removing covers may expose you to
hazardous voltages. Using incorrectly reassembled equipment can cause electric shock.
If your telephone equipment does not work
properly, refer to the section describing how
to connect service. The support telephone
number can be found on the back cover of
this booklet.
• Never install telephone wiring during a
lightning storm.
• Never install telephone jacks in wet locations
unless the jack is specifically designed for
wet locations.
• Never touch uninsulated telephone wires or
terminals unless the telephone line has been
disconnected from the network interface.
• Always use caution when installing or
modifying telephone lines.
SAVE THESE INSTRUCTIONS
Table of Contents
Thank You ............................................. 5
Overview ..............................................
Parts List ...............................................
5
6
System Compatibility ............................... 7
Setting up SoundStation2 Avaya ...............
7
Features ................................................ 9
LED Indicators ......................................................................................... 9
Buttons ..................................................................................................9
Understanding the Display ....................................................................... 9
Using SoundStation2 Avaya ................... 10
Placing a Call ........................................................................................10
Answering a Call ................................................................................... 10
Answering a Second Call ........................................................................10
Ending a Call ......................................................................................... 10
Call Hold ............................................................................................... 11
Call Mute .............................................................................................. 11
Call Timer ............................................................................................. 11
Redial ...................................................................................................11
Ringer Volume Adjustment ..................................................................... 12
Dial Tone and Volume Adjustment ........................................................... 12
Speaker Volume Adjustment ..................................................................12
Display Contrast ...................................................................................12
Ring Type .............................................................................................13
Back Light ............................................................................................. 13
Language ..............................................................................................14
Special Audio Mode ............................................................................... 15
Conferencing - using the button .....................................................15
Bridge Soft Key ..................................................................................... 16
Phone Book ..........................................................................................17
View System Information ...................................................................... 19
Auxiliary Audio Port .............................................................................. 20
Using the DEFINITY Phone .....................................................................20
Troubleshooting ................................... 22
No Dial Tone .........................................................................................22
Does Not Ring ....................................................................................... 22
Flickering LCD .......................................................................................22
Keypad Input Doesn’t Register ...............................................................22
Muffled or “in a well” Reception ...........................................................22
Table of Contents
Short Silences, Echoes, or Clipped Speech ................................................ 23
Physical Damage ................................................................................... 23
For Best Performance ............................................................................ 23
LCD Messages ....................................................................................... 24
Administrative Setup - Overview ............ 26
Passcode ..............................................................................................27
Location Information .............................................................................. 28
Diagnostics .......................................... 30
Mic (Microphone) Test ...........................................................................30
Console SPKR (Speaker) Test ................................................................. 30
Restore Defaults ................................................................................... 31
Specifications and Warranty Information .. 32
Limited Warranty and Limitation of Liability ............................................ 33
FCC Rules .............................................................................................35
Canadian Department of Communications Notice ...................................... 35
Thank You
Thank you for choosing the Polycom
SoundStation2 Avaya. This conference phone can be connected directly
to DEFINITY and System 75/85 digital ECS telephone systems. There is
no need for analog terminal adapters,
analog lines or analog line cords to
support your conferencing system. In
this User Guide, you will find everything you need to quickly set up your
new conference telephone.
Be sure to verify with your System
Administrator that your network
is prepared for configuring your
SoundStation2 Avaya telephone.
Lastly, it is important that you read
the Parts List, and the Safety Notices
section in this guide before you begin
using the SoundStation2 Avaya.
Overview
SoundStation2 Avaya is a perfect entry level conference telephone for your business, suitable for use in small to medium-sized conference rooms and offices.
SoundStation2 Avaya features:
Acoustic Clarity Technology
Polycom’s legendary technology that
automatically allows people on both
sides of the call to speak at the same
time.
Enhanced User Interface
A backlit LCD display and three soft
keys make the phone very easy to
use. Caller related information such
as CallerID is easy to read and the
built-in phonebook and speed dial list
can hold up to 25 entries.
Multi-language Support
Set the phone up to display the language that you are most comfortable
with. Choose from English, French,
German, Italian, Norwegian, Spanish,
and Brazilian Portuguese.
Enhanced Connectivity Options
Simply connect a pair of extension
microphones to the telephone to extend the microphone pickup range.
SoundStation2 Avaya User Guide - 5
Parts List
The following items are included in
your SoundStation2 Avaya package.
Check this list before installation to
ensure that you have received each
item.
SoundStation2 Avaya Console
Interface Module
If you are missing any items, please
contact your SoundStation2 Avaya
reseller.
Console to Interface Module Cable
Network Cable
RJ11 to RJ45 Adapter Cables
(Additional adapters supplied in some
countries.)
Extension microphones
(Sold as an accessory.)
Power Adapter (Varies by country.)
Documentation/CD
SoundStation2 Avaya User Guide - 6
System Compatibility
SoundStation2 Avaya is compatible
with any DEFINITY digital voice port
that supports the 6400, 7400 or 8400
series phones (with the exception of
Connection Requirement: Requires
standard DEFINITY wall jack. RJ45/
RJ11 adapter cables are included for
your convenience.
the CallMaster series.)
Setting up SoundStation2 Avaya
1. Insert the short Network Cable into
the SoundStation2 Avaya Interface
Module jack marked with the Network icon ( ). Plug the other
end into the digital voice jack, as
shown.
► If the connector does not fit, you
will need one of the optional RJ11
to RJ45 Network Cables for connection to the wall jack, and for
your phone should you choose that
option. This cable has a smaller
connector on one end, so try it both
ways.
You have the option to install a
DEFINITY series telephone along with
your SoundStation2 Avaya:
1. P
lug the DEFINITY Telephone
cable into the jack on the Interface
Module indicated by the telephone
icon .
► If the connector does not fit you
will need one of the optional
cables as a replacement for your
phone cable. This cable has a
smaller connector on one end, so
try it both ways.
Any digital phone supported by your
telephone network can be connected to
the phone jack on the Interface Module.
2. Plug the long ‘Console to Interface
Module’
cable into the jack on the
Interface Module labeled with the
icon as shown.
SoundStation2 Avaya User Guide - 7
READY
REDIAL
PH BOOKSP DIAL
5551212
3. Plug the other end into the slot
MIC 1
MIC 3MIC 2
MIC 4 MIC 5
under the SoundStation
as illustrated.
Then thread the
2 Console
cable through the channels on the
underside of the console as shown
at right.
4. Plug the Power Adapter Cable
into the Interface Module jack
marked then plug the Power
Adapter into the electrical outlet.
► The first time the SoundStation2
is powered up and con-
Avaya
nected to the network through the
Interface Module, it will run a brief
self-test and synchronize itself
with your telephone network. During this time the LEDs will blink.
When the process is complete you
will hear a tone and the LEDs will
switch off. This process can take
20 seconds.
The SoundStation2 Avaya is designed
for greater room coverage with ex
-
tended microphones.
► If using the optional extension
microphones, connect to
SoundStation2 as shown at right.
Place the SoundStation2 Avaya on a
flat, stable surface in the center of the
room.
► If using the extended hypercar-
diod microphones, for the best
coverage, position as shown in
the example to the right.
Ready State
SoundStation2 Avaya will display a
Ready message upon power up and
completion of initialization.
The Ready message is also shown after a
call is completed and the phone is available for the next call.
SoundStation2 Avaya User Guide - 8
READY
REDIAL
PH BOOKSP DIAL
5551212
Features
LED Indicators
The LEDs located on the top
of your SoundStation2 Avaya
indicate the current status of your
conference phone:
Green - your call is in progress.
Blinking green - a call is incoming.
Red - your call is muted.
Blinking Red - your call is on hold.
Buttons
Menu
Displays a menu
of settings and
options.
Exit
Exits from current screen
to previous menu.
Soft Keys
The screen will display
labels for these keys to
identify their context-sensitive functions.
Phone
Answers incoming calls,
dials a call, ends a call,
and provides dial tone.
Conference
Call or join call participants
during a conference call.
Understanding the Display
Scroll
Navigate up or down
through displayed lists.
Select
Choose a menu item.
Volume
Use these to adjust the
volume of the speaker, ringer
and dial tone.
Mute
Toggle on or off during a conversation.
Dial Pad
These 12 keys provide the 10 digits, the 26
alphabetic characters, and special characters
available in context sensitive applications.
Information Area
This Phone’s Number
Soft Key Functions
The screen will display labels for these
SoundStation2 Avaya User Guide - 9
keys, to identify their context-sensitive
functions.
Using SoundStation2 Avaya
OR
SEND
00:05:23
REDIAL
PH BOOKSP DIAL
5551212
CALL ENDED
Placing a Call
SoundStation2 Avaya allows you to place a call over a digital
line. Several methods are available to initiate a call.
Direct Dial
1. To obtain dial tone, press the
key.
2. Dial the desired number.
► To cancel the call, press the
key.
Answering a Call
Press the key or any number key
to answer an incoming call. Pressing
the key will override all other
telephone activity.
blink green when the phone rings, and
the display will show “Incoming Call”.
The three LEDs will
Indirect Dial
1. From the Ready screen, dial the
desired number.
2. Press the
key or the SEND
soft key to make the call.
► If you make a mistake entering
the telephone number, press the
<DEL soft key.
► Press the CANCEL soft key to
cancel the call or wait for 20
seconds.
Ending a Call
To end a call, press the
key.
SoundStation2 Avaya User Guide - 10
Call Hold
00:01:15
HOLD
5551212
15555552222
RESUME
5551212
HOLD
00:01:15
HOLD
5551212
15555552222
HOLD
5551212
MUTE
00:01:15
HOLD
5551212
15555552222
READY
REDIAL
PH BOOKSP DIAL
5551212
►To place a call on hold, press the
HOLD soft key. The LEDs on the
top of your SoundStation2 Avaya
will blink red.
►To resume a call, press the RESUME
soft key.
Call Mute
► To mute a call, press the mute but-
ton . The LEDs on the top
of your SoundStation2 Avaya will
glow red when your call is muted.
► To release mute, press the mute
button again.
Call Timer
Call progress on an active call is monitored through a local call timer. This is
visible within the active call window on
the display.
Redial
SoundStation2 Avaya stores the number
that was last dialed. This number can be
recalled using the REDIAL soft key.
► Press the REDIAL soft key. The last
number called will be displayed
and dialed.
OR
► Press the key and then the
REDIAL soft key. The last num-
ber called will be displayed and
dialed.
SoundStation2 Avaya User Guide - 11
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