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Patent Information
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Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not
responsible for printing or clerical errors. Information in this document is subject to change without notice.
ii
About this Guide
The Polycom ATX Integrator’s Guide provides high-level guidelines on how to
integrate the Polycom® Architected Telepresence Experience™(ATX) with
the customer’s plasma displays, table, and other components to create a room
suitable for immersive telepresence conferencing.
The information in this guide covers both the standard ATX 300 version 2.7 as
well as the ATX Software Development Kit (SDK) version 2.0, which runs on
the ATX 200, ATX 300, and ATX 400 hardware platforms. In the ATX SDK
release, the AV integrator can customize the user interface, controls, and
content using a vendor-provided control module.
Prerequisites
This guide is intended for AV integrators and is not intended as an end user
guide.
To perform the tasks in this guide, you should have prior knowledge and
experience with:
•Polycom Immersive Telepresence systems
•Polycom HDX™ systems
In addition, if you are using the ATX SDK 2.0 version, you should be familiar
with developing GUIs for control panels.
Polycom, Inc. iii
Polycom ATX Integrator’s Guide
Related Documentation
For additional information about the Polycom ATX, refer to these related
Polycom documents:
•Polycom Immersive Telepresence (ITP) Administrator’s Guide (part number
3725-26945-003), which provides information about how to configure the
Immersive Telepresence features and maintain the suites.
•Polycom Immersive Telepresence Deployment Guide (part number
3725-26703-001), which provides the best practices for configuring
multipoint conferences on Polycom RMX™ 4000 and RMX 2000®
conference platforms.
•Polycom ATX200/300/400 System Wiring Specification (part number
3823-30099-002), which provides a sample wiring diagram for the
Polycom ATX SDK (on the ATX 200, 300, and 400 hardware platforms)
and the Polycom ATX 300, including A/V and control, network, and
power. This document also includes a component reference list.
•Polycom Architected Telepresence Experience ATX/ATX SDK Technical
Specifications, which describes the differences between the ATX SDK
version 2.0 and the ATX version 2.7 as well as lists the specifications for the
ATX, such as the video and audio standards, bandwidth requirements,
and layout guidelines.
•Polycom ATX Release Notes (part number 3725-29895-004), which lists
features, corrected issues, and limitations for the Polycom ATX SDK and
ATX 300.
•Integrator’s Reference Manual for Polycom HDX Systems (part number
3725-23979-005), which provides information about the room
requirements, acoustics, and lighting, and about rack mounting the
codecs.
The Wiring Specification, Technical Specifications, and Release Notes are available
at the Polycom web site,
http://www.polycom.com/support/video/index.html.
If you are using the ATX SDK and need additional information about the
control panel/module hardware and software, refer to the control module
documentation. Additional documents may also be available at the control
panel vendor website.
ATX Support Process
Under the terms of the ATX certification program, authorized Partners must
offer the end user the support described in this section. End users that contact
Polycom Support will be directed to the Partner.
ivPolycom, Inc.
About this Guide
Technical Support
The Partner must be able to accept technical support problem calls via e-mail,
phone, fax, and pager. The Partner must make contact with the end user
within 24 hours of the call.
Warranty and Post-Warranty Support
The Partner must provide support during the warranty and after the warranty
expires, including software and hardware updates and upgrades.
Support Escalation Policy and Process
The Partner must, upon request, submit for Polycom approval, a documented
support escalation policy and process. The escalation policy must meet
Polycom’s escalation policy and must describe how problems are escalated
through the Partner’s management structure, and when necessary, to
Polycom.
Support Process
Design Questions
Design questions should be referred to the Polycom AV SE Team or the ATX
Design Support Desk at ATXDesign@polycom.com. The Support Desk will
respond by the next business day.
Polycom Parts and Software Issues
Issues with Polycom parts and software should be referred to the local
Polycom support number.
•North America: 888-248-4143
•EMEA: +44 1753 723020
•APAC: +612 997 88098
The ATX serial number must be provided when contacting Polycom Support.
Polycom, Inc. v
Polycom ATX Integrator’s Guide
Support Issue Examples
Pre-Installation or Design
The following pre-installation and design questions should be referred to the
Polycom AV SE Team or the Design Support Desk.
•Questions about table distance
•Questions about lighting, camera placement, etc.
•Questions about the recommendations in this document
The following pre-installation and design issues should be referred to the local
Polycom support number:
•RMA of a broken Polycom part
•Questions about the Polycom software not working
•Polycom software updates and upgrades
Any questions on parts or software that are not components of the ATX
(displays, control panel hardware, control panel firmware, furniture, etc.) will
be referred back to the Partner.
Installation
Issues suspected to be technical problems should go through best practices
troubleshooting to validate that hardware is operational and that basic
configuration and software versions are correct.
The following installation issues should be referred to the Polycom AV SE
Team or the Design Support Desk:
•Camera alignment issues
•Display alignment issues
•Conference table position or shape issues
The following installation questions should be referred to the local Polycom
support number:
•Questions about Polycom parts that are missing or not working
•Questions about the HDX or Polycom control panel software not working
properly
•Calls not going through after standard codec and network
troubleshooting procedures have failed
Any questions on parts or software that are not components of the ATX
(displays, control panel hardware, control panel firmware, furniture, etc.) will
be referred back to the Partner.
viPolycom, Inc.
About this Guide
Post-Customer Installation
The following post-customer installation questions should be referred to the
local Polycom support number:
•RMA of a broken Polycom part
•Questions about the Polycom software not working properly
•Polycom software updates and upgrades
Any questions on parts or software that are not components of the ATX
(displays, control panel hardware, control panel firmware, furniture, etc.) will
be referred back to the Partner.
Polycom offers two distinct ATX software solutions:
•The ATX SDK version 2.0 enables the AV integrators to add more value to
ATX 200, ATX 300, and ATX 400-based solutions by allowing the
integrators to support the unique requirements of their customers. The
ATX SDK version works in conjunction with special control panel code
(provided by the control panel vendor), enabling AV integrators to
customize the Touch Panel user interface to the specific needs of their
customers.
1
•The ATX 300 version 2.7 provides a user interface with the same feature
set as the standard Polycom Immersive Telepresence software, including
the Touch Panel with Enhanced user interface capabilities. Rather than the
Enhanced user interface, customers can opt for the Classic user interface,
which maintains the look and feel of the ATX version 2.0 user interface,
but does not include the new version 2.7 features. Note that a 10-inch
Touch Panel is required for the Enhanced user interface.
For additional information regarding the differences between ATX SDK
version 2.0 and ATX version 2.7, refer to the Polycom Architected Telepresence Experience ATX/ATX SDK Technical Specifications.
Polycom, Inc. 1–1
Polycom ATX Integrator’s Guide
Integrator’s Toolkit
You should have the following items available before you begin the
integration:
•Calculator
•Display cleaner (non-ammonia or non-alcohol-based)
•Gray card, Lastolite (part number LL LR3050)
•Laptop
•Laser level, Stanley or equivalent
•Latex gloves for handling displays and cameras
•Level, 2-foot
•Light meter, Minolta or equivalent
•Marker, black permanent
•Microfiber cloth
•Tape, low tack
•Tape measure
•Wire cutters and strippers
•Wire ties
Integration Sequence
When installing an ATX, you usually install it in the order listed below. Note,
however, that the integration sequence may vary due to factors such as room
configuration, limited space to store the equipment, number of installers, and
so on.
To install the hardware:
1Select the displays and table
2Determine the placement of the displays and tables
3Install the displays and table
4Install the cameras
5Create the camera alignment marks
6Place the chairs
7Install the codecs and the Touch Panel controller
8Install the speakers
1–2Polycom, Inc.
Integration Overview
9Install the microphones
10 Install the Touch Panel
11 Attach the serial number label
12 Connect the cables
To configure the ATX software:
1Perform the HDX out-of-box setup
2Upgrade and activate the HDX software
3Perform the remaining software configuration as described in the Polycom
Immersive Telepresence (ITP) Administrator’s Guide (part number
3725-26945-003).
4Configure the display settings
5Align and match the cameras
6Verify the microphone and speaker audio
7Measure the room lighting
8Check the display behavior when calling and hanging up
Pre-Integration Tasks
Before beginning the integration, you should:
1Inspect the site:
aLocate the equipment boxes and the room in which you will install the
bReview Appendix A to help determine if the room is ready for the
2Make sure that you are familiar with the customer’s protocols and
procedures for security and safety.
3When unpacking:
aReview the packing slip, including the list of spare parts.
bCheck the inventory for completeness.
ATX.
installation.
cVerify both the quantity and condition of the components.
4Acquire the destination addresses for the audio and video Speed Dial
buttons and for the Help Desk. Note that the Help Desk is a service
provider, such as a Video Network Operations Center (VNOC), that has
been pre-arranged by the integrator; it is not Polycom Support.
Polycom, Inc. 1–3
Polycom ATX Integrator’s Guide
1–4Polycom, Inc.
Installing the Displays, Table,
Cameras, and Chairs
This chapter provides suggestions for how to select the room, displays, and
table, and how to determine where to place the displays and table. It also
provides information about installing the cameras and creating the camera
alignment marks. Lastly, this chapter includes information about how to place
the chairs at the table to ensure that the video conference participants appear
correctly on the displays.
2
Note that the information is provided here as guidelines only. These
guidelines allow you to create a highly immersive, real-size, telepresence
solution for a typical conference room with a rectangular table. Integrators
may also achieve high quality telepresence solutions based on the ATX
platform in a wide variety of room sizes, table shapes, and seating
arrangements.
Ultimately, the quality of experience for a telepresence solution involves a
multitude of factors ranging from furniture design, camera placement and
angles, display technology, room lighting and acoustics, and many other
factors. While Polycom does not provide design consulting services, we do
work very closely with our certified ATX partners to ensure success of their
designs. Polycom is not in a position to guarantee or otherwise warrant that a
proposed design will meet the expectations of the customer.
Selecting the Room, Displays, and Table
To achieve the most realistic immersive experience, you must select the
appropriate room and furnishings as described in this section.
Selecting the Room
When selecting a room in which to install the ATX 200, ATX 300, or ATX 400,
you must take a number of factors into consideration. For example, besides
Polycom, Inc. 2 - 1
Polycom ATX Integrator’s Guide
Center DisplayLeft DisplayRight Display
Cam-1
(B1)
Cam-3
(B3)
Cam-2
(B2)
1
2
345
6
24’ (7.3 m) for AT X 200
29’ (8.8 m) for AT X 300
34’ (10.4 m) for AT X 400
Recommended Room Width
110” (2.8 m)
15’ (4.6 m) for AT X 200, ATX 300, and ATX 400
Recommended Room Depth
115” (2.9 m) for ATX 200
171” (4.3 m) for ATX 300
227” (5.7 m) for ATX 400
Minimum Table Width
26.5"
(67.3 cm)
26.5"
(67.3 cm)6"
53"
(134.6 cm)
26.5"
(67.3 cm)
26.5"
(67.3 cm)
53"
(134.6 cm)
26.5"
(67.3 cm)
26.5"
(67.3 cm)
53"
(134.6 cm)
(15.2 cm)
6"
(15.2 cm)
room size, you must consider the placement of the windows and doors, the
ceiling type, the noise level, the network available at the site, and so on.
This section provides the room dimensions; however, for complete
information about selecting a room, refer to Appendix A. The information in
Appendix A can help you decide which room you should select and which
changes, if any, need to be made to that room prior to the ATX installation.
The following table lists the minimum and recommended room width, room
depth, and ceiling height for an ATX 200, ATX 300, or ATX 400 room.
Figure 2-1 shows the width, depth, height, and additional room dimensions.
Figure 2-1 ATX Room Dimensions
2 - 2Polycom, Inc.
Installing the Displays, Table, Cameras, and Chairs
Selecting the Displays and Table
The list below provides the basic information you need when choosing your
displays and table. Following these guidelines will enable you to create a
lifelike immersive telepresence experience. However, you may decide to make
changes depending on your particular situation:
•The displays should be between 58" to 65" in diagonal size.
•Each display must have an HDMI input.
•Each display must be able to go into Sleep or Standby mode when no
video is received. Additionally, each display must be able to wake up from
Sleep or Standby mode when video is received.
•The displays must be able to support 1920 x 1080 resolution @ 60Hz
without overscan or underscan.
•The table must be rectangular.
Note that you can use more than one rectangular table and set them up in
a non-rectangular seating arrangement as shown in Figure 2-3.
•As shown in Figure 2-1, the table width required to capture two people is
53" (134.6 cm). The space between the cameras should be between 3" (7.6
cm) and 6" (15.2 cm).
•As shown in Figure 2-1, the table must have a minimum width of 115"
(292.1 cm) for ATX 200 rooms, 171" (434.3 cm) for ATX 300 rooms, and 227"
(576.6 cm) for ATX 400 rooms.
•If you choose to add content display(s), Polycom recommends selecting
LCDs. You can select plasma displays, but they are subject to burn-in from
the Polycom logo that appears when content is not being shared (if that
option is selected). If you do choose plasma displays, be sure to power off
the content displays when they are not being used.
Note that these guidelines do not apply to ATX SDK solutions. They should be
adjusted to fit your room size, table shape, and seating arrangement.
Polycom, Inc. 2 - 3
53"
134.6 cm
26.5"
67.3 cm
26.5"
67.3 cm
6"6"
59"
C
59"
53"
134.6 cm
26.5"
67.3 cm
26.5"
67.3 cm
CC
110"
53"
134.6 cm
26.5"
67.3 cm
26.5"
67.3 cm
b
Polycom ATX Integrator’s Guide
Determining the Placement of the Displays and Table
To properly align the cameras, you should correctly place the displays and
table relative to each other. These are the guidelines you should follow:
•The displays must be mounted on a wall so that they are horizontally
aligned and positioned next to each other with no space between the
bezels.
•The displays must be mounted so that the bottom edge of the active video
on the displays is at the same height as the tabletop. For example, if the
tabletop is 30" (76.2 cm) high and the displays have a 2" (5.1 cm) bottom
bezel, then the displays must be mounted so that their bottom edge is 28"
(71.1 cm) from the floor.
•The distance from the rear edge of the table to the front of the displays
should be 110" (279.4 cm). Figure 2-2 shows the fields of view from the
cameras when the table is placed at this distance in an ATX 300 room. Note
that the center camera does not capture all the participants completely.
2 - 4Polycom, Inc.
Figure 2-2 Camera Fields of View with a Table Placed at 110" (279.4 cm)
(Top View) - ATX 300 Example
C
C
C
Installing the Displays, Table, Cameras, and Chairs
•The table must be centered with the vertical center of the middle display.
•For non-rectangular seating arrangements, you need to provide the
vertical and horizontal fields of view along with the table size into a CAD
package. The target is for the sight line to be perpendicular to the table
edge and to the people in the room.
Note that the camera line of sight is perpendicular and intersects the tables
at their mid point.
Figure 2-3 Camera Fields of View with Non-Rectangular Seating Arrangement
(Top View) - ATX 300 Example
Polycom, Inc. 2 - 5
Polycom ATX Integrator’s Guide
6"6"
C
53"
134.6 cm
26.5"
67.3 cm
26.5"
67.3 cm
CC
126"
53"
134.6 cm
26.5"
67.3 cm
26.5"
67.3 cm
53"
134.6 cm
26.5"
67.3 cm
26.5"
67.3 cm
For ATX 300 only, if the room is large, you can choose to place the table farther
than 110" (279.4 cm). By moving the table out to 126" (320 cm), you will be able
to completely see Seats 1 through 6 when the center camera zooms out for the
full room view, as shown in Figure 2-4. Note, however, that by moving the
table farther than 110" (279.4 cm), the participants will appear somewhat
farther from view on the far end of the conference.
Figure 2-4 Camera Fields of View with a Table Placed at 126" (320 cm) (Top View) -
ATX 300 Example
2 - 6Polycom, Inc.
6"6"
59"
C
53"
134.6 cm
26.5"
67.3 cm
26.5"
67.3 cm
53"
134.6 cm
26.5"
67.3 cm
26.5"
67.3 cm
53"
134.6 cm
26.5"
67.3 cm
26.5"
67.3 cm
CC
105"
59"
Installing the Displays, Table, Cameras, and Chairs
•If, due to room restrictions, you must position the table closer than 110"
(279.4 cm), the field of views will widen and, therefore, overlap more than
normal. Figure 2-5 shows the overlap in an ATX 300 room. This increases
the likelihood of a person appearing on two displays at the same time. For
example, if a person seated at Seat 2 backs up or moves to his/her right,
the people at the far end will see that person on two displays at the same
time. If you move the table as close as 84" (213.4 cm), Seats 2 through 5 may
not appear completely on camera in calls in which only one camera is used
to capture Seats 2 through 5.
Note that placing the table closer than 110” will prevent the camera from
capturing the outside participants.
Figure 2-5 Camera Fields of View with a Table Placed Closer Than 110" (279.4 cm)
(Top View) - ATX 300 Example
Polycom, Inc. 2 - 7
Center DisplayLeft DisplayRight Display
C
L
110" [2.79 m]
Displays and Table
Centerline
180" [4.57 m] minimum
Polycom ATX Integrator’s Guide
Installing the Displays and Table
Once you have determined where to place the displays, you can install them
on the wall. After installing the displays, place the rear edge of the table 110"
(279.4 cm) from the front of the displays. The table should be parallel to the
displays and the centerline of the table should align with the centerline of the
displays as shown in Figure 2-6.
Figure 2-6 Placing the Table Relative to the Displays
(Top View) in an ATX 300 Room
Installing the Cameras
The ATX comes equipped with Polycom EagleEye™ 1080p cameras. When
installing the cameras, you must center one camera above each display. You
can either attach the cameras to the wall above the displays or you can install
the cameras on top of the displays; however, Polycom highly recommends
attaching the cameras to the wall. By doing so, the cameras are less likely to
become misaligned if the displays get bumped.
Whether you are planning to install the cameras on the wall or on top of the
displays, you must first attach them to the Polycom EagleEye 1080p shelf (part
number 2215-24143-001). For information about how to attach the cameras to
the shelf and how to mount the shelf to the wall or to the displays, refer to the
Setting up the Polycom EagleEye 1080p Shelf document (part number
1725-28622-002) provided with the shelf.
2 - 8Polycom, Inc.
53"
134.6 cm
26.5"
67.3 cm
26.5"
67.3 cm
6"6"
59"
C
59"
53"
134.6 cm
26.5"
67.3 cm
26.5"
67.3 cm
CC
110"
53"
134.6 cm
26.5"
67.3 cm
26.5"
67.3 cm
b
Installing the Displays, Table, Cameras, and Chairs
The camera should be placed on the center of the captured image rather than
the center of the display as shown in Figure 2-7. This makes the camera line of
sight perpendicular to the table edge.
Figure 2-7 Placing the Cameras - ATX 300 Example
Polycom, Inc. 2 - 9
26.5"
67.3 cm
26.5"
67.3 cm
6"6"
59"
C
59"
26.5"
67.3 cm
26.5"
67.3 cm
CC
26.5"
67.3 cm
26.5"
67.3 cm
26.5"
67.3 cm
26.5"
67.3 cm
59"
Camera
Alignment
Marks
Camera
Alignment
Marks
Camera
Alignment
Marks
Camera
Alignment
Marks
Camera
Alignment
Marks
6"
Polycom ATX Integrator’s Guide
Creating the Camera Alignment Marks
To create the camera alignment marks:
1Ensure that the vertical centerline of the table aligns with the vertical
centerline of the middle display as shown in Figure 2-6.
2Determine the table length required to capture two people on camera in
seating positions. The recommended width is 53" (134.6 cm).
3Determine the separation distance between the captured field of view.
The recommended distance is 6" (15.2 cm).
Keep in mind that the wider the distance, the further it takes before the
cameras’ field of views overlap.
4Adhere painter’s tape to the top of the table to create the camera
alignment marks as shown in Figure 2-8.
Note that all the cameras are normalized to the same width so that they all
have the same scaled factor.
Figure 2-8 Creatin g the Camera Alignment Marks
(Top View)
2 - 10Polycom, Inc.
Installing the Displays, Table, Cameras, and Chairs
Placing the Chairs
As shown in Figure 2-2, where a conference participant is seated affects where
and how they appear on the displays at the far site. To ensure that the
conference participants appear on the displays, but that they do not appear on
more than one display, you should place the chairs at the proper locations at
the table and mark those locations.
To help participants keep their chairs at the proper locations at the table,
Polycom recommends that you use one or more of the following visual or
physical markers:
•Place placemats on the tabletop at each of the proper chair locations.
•Mark the tabletop or the floor to indicate where the chairs should be
positioned.
•Attach barriers under the table so that the participants cannot physically
move their chairs to an incorrect location.
Additionally, the chairs you select must not exceed the following dimensions:
•Arm span: 24½" (62.2 cm)
•Wheel base: 27" (68.6 cm)
Polycom, Inc. 2 - 11
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