Polycom SpectraLink 8020, SpectraLink 8030, 8030, 802 Series, 803 Series Administration Manual

SpectraLink 8020/8030

Wireless Telephone

Administration Guide

SpectraLink 8000 Telephony Gateway

and SpectraLink Radio Protocol (SRP)

January 2008 Edition
1725-36030-001
Version B

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

Trademark Information

Polycom® and the logo designs
SpectraLink®
LinkPlus
Link
NetLink
SVP
Are trademarks and registered trademarks
of Polycom, Inc. in the United States of
America and various countries. All other
trademarks used herein are the property of
their respective owners.

Patent Information

The accompanying product is protected by
one or more US and foreign patents and/or
pending patent applications held by
Polycom, Inc.

Copyright Notice

Copyright © 2007, 2008 Polycom, Inc.

All rights reserved under the International
and pan-American copyright Conventions.

No part of this manual, or the software
described herein, may be reproduced or
transmitted in any form or by any means, or
translated into another language or format,
in whole or in part, without the express
written permission of Polycom, Inc.

Do not remove (or allow any third party to
remove) any product identification,
copyright or other notices.

Every effort has been made to ensure that
the information in this document is
accurate. Polycom, Inc. is not responsible
for printing or clerical errors. Information in
this document is subject to change without
notice and does not represent a
commitment on the part of Polycom, Inc.

Notice

Polycom, Inc. has prepared this document
for use by Polycom personnel and
customers. The drawings and specifications
contained herein are the property of
Polycom and shall be neither reproduced in
whole or in part without the prior written
approval of Polycom, nor be implied to
grant any license to make, use, or sell
equipment manufactured in accordance
herewith.

Polycom reserves the right to make changes
in specifications and other information
contained in this document without prior
notice, and the reader should in all cases
consult Polycom to determine whether any
such changes have been made.

No representation or other affirmation of
fact contained in this document including
but not limited to statements regarding
capacity, response-time performance,
suitability for use, or performance of
products described herein shall be deemed
to be a warranty by Polycom for any
purpose, or give rise to any liability of
Polycom whatsoever.

Contact Information

Please contact your Polycom Authorized
Reseller for assistance.

Polycom, Inc.
4750 Willow Road,
Pleasanton, CA 94588

http://www.polycom.com

2 1725-36030-001_B.doc

About this Guide

This document explains how to configure and maintain the
SpectraLink 8020/8030 Wireless Telephones (handsets) when used
with the SpectraLink 8000 Telephony Gateway.

Polycom Model Numbers

This document covers the following model numbers:

802X, 803X

Related Documents

SpectraLink 8000 Telephony Gateway: Administration Guide

(1725-36028-001)

SpectraLink 8000 SVP Server: Administration Guide

(1725-36032-001)

SpectraLink 8020/8030 Wireless Telephones Handset Administration Tool
(1725-36039-001)

SpectraLink 8020/8030 Wireless Telephone and Accessories User Guide
(1725-36023-001)

Available at http://www.spectralink.com/resources/manuals.jsp

LinkPlus Interface Guide (1725-361xx-001 where xx indicates a number
corresponding to the type of PBX)
Available at

http://www.spectralink.com/resources/interface_guides.jsp

SpectraLink 8000 System Wireless Telephone WLAN Compatibility List
(1725-36040-001)

Access Point Configuration Note (1725-36xxx-001 where xxx indicates a
number corresponding to the type of access point.).

.

.

Available at

http://www.spectralink.com/resources/wifi_compatibility.jsp

1725-36030-001_B.doc 3

.

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

Deploying Enterprise-Grade Wi-Fi Telephony white paper.

Available at

http://www.spectralink.com/resources/white_papers.jsp.

Contacting Polycom

Polycom wants you to have a successful installation. If you have
questions please contact the Customer Support Hotline at
[phone]. The hotline is open Monday through Friday,
6 a.m. to 6 p.m. Mountain time.

Icons and Conventions

This manual uses the following icons and conventions.

Caution! Follow these instructions carefully to avoid danger.

Note these instructions carefully.

Label

This typeface indicates a key, label, or button on Polycom
hardware.

4 1725-36030-001_B.doc

Contents

0 About this Guide ......................................................................3

1 SpectraLink 8020/8030 Wireless Telephone Overview..............9

Polycom Model Numbers..................................................................3

Related Documents.............................................................................3

Contacting Polycom............................................................................4

Icons and Conventions.......................................................................4

SpectraLink Voice Priority (SVP) and Quality of Service ............9

SpectraLink 8020/8030 Wireless Telephone Security..................10

Quick Start Overview.......................................................................11

SpectraLink 8020/8030 Wireless Telephone .................................12

SpectraLink 8020/8030 Wireless Telephone Specifications........13

Handset Display................................................................................14

Icons and Indicators....................................................................15

Startup Sequence...............................................................................16

Handset Modes .................................................................................17

Notes on Battery Packs.....................................................................18

2 SpectraLink 8020/8030 Wireless Telephone Configuration.....19

The Admin Menu..............................................................................19

Admin menu................................................................................21

Phone Config ...............................................................................25

1725-36030-001_B.doc 5

Network Config...........................................................................27

Diagnostics...................................................................................32

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

Restore Defaults ..........................................................................33

Admin Menu Default Table.............................................................34

User-defined Preferences.................................................................36

3 Software License and Protocol Management............................39

Requirements.....................................................................................39

Configuration Process ......................................................................40

4 Testing the Handsets...............................................................43

5 Diagnostic Tools .....................................................................45

Run Site Survey .................................................................................45

Diagnostics Enabled .........................................................................48

Syslog Mode.......................................................................................52

6 Certifying the Handsets...........................................................57

Conducting a Site Survey.................................................................57

7 Software Maintenance............................................................59

8 Troubleshooting......................................................................61

Access Point Problems .....................................................................61

In-range/Out-of-range...............................................................61

Capacity........................................................................................61

Transmission obstructions.........................................................62

Configuration Problems...................................................................62

Infrastructure Problems ...................................................................62

Dial Tone Problems...........................................................................63

Handset Status Messages.................................................................64

6 1725-36030-001_B.doc

Contents

9 Appendix A: Regulatory Domains ...........................................71

10 Index .....................................................................................73

1725-36030-001_B.doc 7

SpectraLink 8020/8030
Wireless Telephone Overview

SpectraLink 8020/8030 Wireless Telephones are mobile handsets for
workplace telephone systems. The handset operates over an

802.11a/b/g wireless Ethernet LAN providing users a wireless voice
over IP (VoIP) extension. By seamlessly integrating with the
SpectraLink 8000 Telephony Gateway and the facility’s telephone
system, handset users are provided with high-quality mobile voice
communications throughout the workplace. The handset gives users
the freedom to roam throughout the workplace while providing all
the features and functionality of a desk phone.

1

The handsets reside on the wireless LAN with other wireless devices
using direct-sequence spread spectrum (DSSS) radio technology. The
handset radio transmits and receives packets at up to 54Mb/s.

All Polycom products use the company’s LinkPlus integration
technology to connect with various digital switch platforms. Using
LinkPlus technology, handsets emulate digital telephone sets to
deliver advanced capabilities such as multiple line appearances and
LCD display features. See the LinkPlus Interface Guide for your PBX for
information about mapping the PBX features to the handset.

SpectraLink Voice Priority (SVP) and
Quality of Service

SVP is the SpectraLink quality of service (QoS) mechanism that is
implemented in the handset and access points (APs) to enhance voice
quality over the wireless network. SVP gives preference to voice
packets over data packets on the wireless medium, increasing the
probability that all voice packets are transmitted efficiently and with
minimum or no delay. SVP is fully compatible with the IEEE 802.11
standards.

1725-36030-001_B.doc 9

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

The SpectraLink 8000 SVP Server is an Ethernet LAN device that
works with the APs to provide QoS on the wireless LAN. Voice
packets to and from the handsets are intercepted by the SpectraLink
8000 SVP Server and encapsulated for prioritization as they are routed
to and from an IP telephony server or gateway. See SpectraLink 8000
SVP Server: Administration Guide for detailed information about this
device.

When the system employs four or fewer SpectraLink 8000 Telephony
Gateways without a SpectraLink 8000 SVP Server, the SpectraLink
8000 Telephony Gateway(s) provide SVP QoS. In this configuration,
the handsets are limited to a maximum of 2Mb/s. If the 11Mb/s
transmission rate is desired, a SpectraLink 8000 SVP Server must be
added to the system. Note that if any 2Mb/s SpectraLink 8000
Wireless Telephones are in use (model PTB5xx) the SpectraLink
8020/8030 Wireless Telephones will automatically limit speed to
2Mb/s to maintain compatibility.

SpectraLink 8020/8030 Wireless Telephone
Security

SpectraLink 8020/8030 Wireless Telephones support basic Wi-Fi
Multimedia (WMM) as part of the 802.11e protocol. If the AP supports
WMM, the handset automatically discovers and uses it. WMM does
not replace the SpectraLink 8000 SVP Server as described in the
following paragraph. WMM settings must be configured on the
SpectraLink 8000 Telephony Gateway and on the SpectraLink 8000
SVP Server.

SpectraLink 8020/8030 Wireless Telephones also support the 802.11i
protocol including Wi-Fi Protected Access (WPA and WPA2) pre­shared key (PSK). As vendors introduce APs that are eligible to
become Wi-Fi Certified for WPA-PSK and/or WPA2-PSK, Polycom
will determine their compatibility with the handsets and include them
on the SpectraLink 8000 Wireless Telephone WLAN Compatibility List.

The SpectraLink 8020/8030 Wireless Telephones support Wired
Equivalent Privacy (WEP) as defined by the 802.11 specification.
Polycom offers the product with both 40-bit and 128-bit encryption.

The latest software versions are required to support the features

10 1725-36030-001_B.doc

described in this document. See Chapter 3 Software License and
Protocol Management.

IP multicast addresses are used by the SpectraLink 8030 Wireless
Telephone. This requires that multicasting be enabled on the
subnet used for the SpectraLink 8020/8030 Wireless Telephones,
SVP Server, and Telephony Gateways.

Routers are typically configured with filters to prevent multicast
traffic from flowing outside of specific domains. The wireless LAN
can be placed on a separate virtual LAN (VLAN) or subnet to
reduce the effects of broadcast and multicast traffic from devices in
other network segments.

Quick Start Overview

1. A wireless LAN must be properly configured and operational

through the use of 802.11 wireless APs.

2. A SpectraLink 8000 Telephony Gateway must be available on the

network and the handset must be registered to it in order to load

the appropriate software into the handsets. A separate network

TFTP server is required to distribute software to the handsets.

SpectraLink 8000 Wireless Telephone Overview

3. The SpectraLink 8000 Telephony Gateway and SpectraLink 8000

SVP Server must be on the same subnet as the handsets and have

the proper versions of software.

a Download updates to the SpectraLink 8000 SVP Server

software (if the SpectraLink 8000 SVP Server is installed) per

SpectraLink 8000 SVP Server: Administration Guide Chapter 5
Software Updates.

b Download updates to the SpectraLink 8000 Telephony

Gateway software per SpectraLink 8000 Telephony Gateway
Administration Guide Chapter 19 Software Maintenance.

4. Configure the SVP Server per SpectraLink 8000 SVP Server

Administration Guide/

5. Configure the SpectraLink Telephony Gateway per SpectraLink

8000 Telephony Gateway: Administration Guide.

6. Download the correct SpectraLink 8020/8030 Wireless Telephone

software per Chapter 3, section Configuration Process. Ensure the

software is properly loaded on the network TFTP server.

7. Configure your handset to ensure that it associates with the

wireless LAN, has the appropriate software and is registered to

1725-36030-001_B.doc 11

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

the appropriate SpectraLink 8000 Telephony Gateway. See

Chapter 2 SpectraLink 8020/8030 Wireless Telephone Configuration.

SpectraLink 8020/8030 Wireless Telephone

SpectraLink 8030 Wireless Telephone SpectraLink 8020 Wireless Telephone

12 1725-36030-001_B.doc

SpectraLink 8000 Wireless Telephone Overview

SpectraLink 8020/8030 Wireless Telephone
Specifications

Radio mode

(selectable)

Transmission type Direct-sequence spread spectrum (DSSS)

Transmit data rate up to 54 Mb/s

Radio QoS SpectraLink Voice Priority (SVP), WMM

(See Appendix A: Regulatory Domains)

Wireless security

FCC certification Part 15.247

Voice encoding ADPCM (Proprietary)

Transmit power See Admin menu

Display

8020 Dimensions

8030 Dimensions

8020 Weight* 3.9 oz. ( 110.6 g) with Standard Battery Pack

8030 Weight* 4.2 oz. (119.1 g) with Standard Battery Pack

Standard Battery Pack capacity 4 hours talk, 80 hours standby

Extended Battery Pack capacity 6 hours talk, 120 hours standby

Ultra-Extended Battery Pack capacity 8 hours talk, 160 hours standby

Wired Equivalent Privacy (WEP), 40-bit and 128-bit; Cisco
FSR; WPA-PSK, WPA2-PSK

Up to five lines of text plus two icon status rows and one row
for softkey labels.

5.7" x 2.0" x 0.9"
(14.5 x 5.1 x 2.3 cm)

5.4" x 2.0" x 0.9"
(13.7 x 5.1 x 2.3 cm)

1725-36030-001_B.doc 13

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

Handset Display

Standby mode display Second set of softkeys

In the standby mode the handset displays status icons on the top row,
the next two rows display user information, the three rows below that
display the date and time, the profile and (for the 8030 model) the
Push-to-talk default channel. The bottom row displays available
softkeys. When more than four softkeys are available,
on either side of the softkey labels as illustrated above. Use

Nav◄ to display additional softkey sets.

arrows appear

Nav ► and

Display information provided by the PBX when the handset is off­hook will be passed directly to the handset main display. Certain
characters may be used by the PBX that are not implemented in the
handset, such as definable and special characters. See the LinkPlus
Interface Guide for your PBX for information about how the handset
emulates the features of the PBX utilized at your site.

Feature display

In active mode, the softkeys will be determined by the programming
of the SpectraLink 8000 Telephony Gateway. Pressing the
will display each set of programmed softkeys. Pressing it repeatedly
will scroll through all four sets, or as many softkeys as have been
programmed.

FCN key

LINE display

Most, but not all, PBXs allow for more than one line appearance. The
line appearances are mapped to corresponding line icons across the

14 1725-36030-001_B.doc

SpectraLink 8000 Wireless Telephone Overview

top of the handset display. Press the LINE key to display a list of
available lines.

Icons and Indicators

Indicator Function

The signal-strength icon indicates the strength of the signal and can assist the user
in determining if the handset is moving out-of-range.

1 ▪ ▪ ▪ ▪ ▪ ▪ ▪ The line indicators are associated with telephone line status and access.

Muted

Locked

[No Service
message]

The voicemail icon is activated when a new voicemail message is received if the
feature is supported by the phone emulation.

The battery icon indicates the amount of charge remaining in the Battery Pack.
When only one level remains, the Battery Pack needs to be charged.

The speakerphone icon displays when the speakerphone is active.

Up and down arrows are displayed when the menu has additional options above or
below.

Left or right arrows are displayed during editing when the cursor may be moved left
or right.

PBX ring icon. A regular telephone call is coming in.

The Push-to-talk (PTT) ring icon. A PTT call is coming in.

The priority PTT ring icon. A call is coming in on the priority PTT channel. This call
will override any other.

Location Service (RTLS) is enabled.

The muted indicator displays after the Mute softkey has been pressed. It indicates
that the microphone is not transmitting sound. Press the Mute softkey again to
unmute the microphone.

Locked indicates that the keypad is locked to prevent accidental activation. Use the
Unlk softkey plus the # key to unlock it.

If warning tones are not disabled, an alarm will sound and a descriptive message
displays when the handset cannot receive or place calls. You may be outside of the
covered area. Walk back into the covered area. The in-service tone indicates
service is reestablished.

The download icon indicates that the handset is downloading code. This icon only
appears while the handset is running the over-the-air downloader. It appears to the
right of the Signal Strength icon in the same location as the Voicemail icon.

The download failure icon indicates that the handset has failed to download code
because the code is incompatible with the handset hardware. The system will also
create a system log with the message: “Download aborted, code incompatible”.
When this icon appears, the handset code in the TFTP server should be updated.

1725-36030-001_B.doc 15

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

Startup Sequence

The handset goes through an initialization sequence at startup. The
line icons
through this sequence. This is usually very rapid. If there is difficulty
at any step that prevents initialization from continuing, an error
message will display and the related icon(s) will stay on. Please see
the Handset Status Messages table at the back of this document for
instructions on how to handle error messages that occur during
initialization.

Icon The icon(s) shown in bold turns off when:

1 through 9 display and count down as the handset steps

123456789

12345678

1234567

123456

12345

1234

123

(no icons)
EXT. XXX

The handset has located and authenticated and associated with at least one AP, and is
proceeding to bring up higher-layer networking functions.

The handset is either configured for Static IP, or if configured for DHCP the DHCP
discovery process has started.

If DHCP is configured, a DHCP response was received which contains a good DNS
server configuration.

Note: Only valid on non-SRP protocol. Indicates one of the following:
Static IP configuration, or
SVP Server address found in DHCP response, or
SVP Server address found via DNS lookup.

All networking functions are complete (notably, DHCP), and the handset is proceeding
with establishing the SRP link to the SpectraLink 8000 Telephony Gateway.

The SRP link is established, all network stack initialization is complete, proceeding with
application-specific initialization.

The link between the handset and the SpectraLink 8000 Telephony Gateway is
established.

Initialization is complete. The handset is in standby mode ready to receive and place
calls.

16 1725-36030-001_B.doc

Handset Modes

Standby mode (on-hook)

In standby mode, the handset is waiting for an incoming call or for
the user to place an outgoing call. The extension number is shown on
the display and there is no dial tone. In this mode, the handset is
conserving battery power and wireless LAN bandwidth.

When an incoming call occurs, the handset enters a transitional state
and will ring until the call is answered by pressing the

END key is pressed to silence the ringing.

the

Active mode (off-hook)

SpectraLink 8000 Wireless Telephone Overview

START key or

To place a call, press the START key. This transitions the handset to
active off-hook mode. There is a dial tone, the handset is in
communication with the PBX, and the display shows information as it
is received from the PBX. The user may place a call or press a softkey
or the

The handset is also in the active mode when an incoming call is
answered.

When an incoming call occurs during an active call the handset will
play the second call ringing sound until the call is answered, the caller
hangs up, or the call transfers to voicemail. If
call is terminated and the handset reverts to a full ring.

The active modes utilize the most bandwidth and battery power. To
conserve these resources and allow the handset to receive new calls,
return the handset to the standby mode when a call is completed by
pressing the

FCN or LINE key to access additional operations.

END is pressed, the first

END key.

Configuration menu mode

Press the Cfg softkey to enter the configuration menu mode. When
user preferences are being configured in the
is on but is not active. It cannot receive calls while in the

Config menu, the handset

Config menu.

1725-36030-001_B.doc 17

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

Push-to-talk (PTT) mode

The SpectraLink 8030 Wireless Telephone utilizes channels for
incoming and outgoing radio communication. PTT is enabled by the
system administrator and may be activated or deactivated by the user
in the
can receive regular phone calls in this mode. When a regular phone
call is answered, the handset enters active mode.

Config menu. While PTT is active, the handset is in PTT mode. It

Messaging mode

Messaging mode is activated by the system administrator. If text
messaging functions have been programmed, as in a nurse call
system, the handset is able to receive text messages. While these
messages are being accessed, the handset is in messaging mode.
Incoming calls will ring with the second call ringing sound.

Notes on Battery Packs

• Battery Pack life will vary depending on handset model and

features and system infrastructure.

• Maximum Battery Pack performance is achieved after a few

charge/discharge cycles.

• If multiple Battery Packs are supplied with your handset, Polycom

recommends that each be fully charged upon receipt to prolong

battery life. Battery Packs will slowly lose charge if unused. To

maintain battery potential, charge unused Battery Packs

occasionally or alternate Battery Pack use.

• After a length of time Battery Packs will lose the ability to

maintain a charge and to perform at maximum capacity and will

need to be replaced. This is normal for all batteries.

18 1725-36030-001_B.doc

2

SpectraLink 8020/8030
Wireless Telephone Configuration

Prior to configuring a SpectraLink 8020/8030 Wireless Telephone, it
must be associated with one and only one line on one of the
SpectraLink 8000 Telephony Gateways. Then it must be configured
per the instructions in this section. The following instructions assume
that the handset has been properly associated with a line on a
SpectraLink 8000 Telephony Gateway. See SpectraLink 8000 Telephony
Gateway: Administration Guide for additional information. While
handsets are being associated, the system will continue normal
operation.

Use the Wireless Device Planning Worksheets filled out by the network
or system administrator to be sure you are correctly assigning
telephone parameters.

The SpectraLink Handset Administration Tool is a software utility
that enables rapid configuration of handsets by utilizing the USB port
on the Dual Charger. See the Handset Administration Tool document
for specific instructions. Please see your service representative or
contact Polycom customer service for more information about this
time-saving tool.

The Admin Menu

The Admin menu contains configuration options that are stored
locally (on each handset). Every handset is independently configured
and if the default settings are not desired, the Admin menu options
must be set in each handset requiring different settings.

Opening the Admin menu

1. With the handset powered off, press and hold the START key.

2. When the Admin menu appears, release the

1725-36030-001_B.doc 19

While holding the

START key, press and release the END key.

START key.

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

If an admin password has been set, the display will require its
entry before opening the Admin menu. The default password is

123456. If no password is set, the display will proceed directly
into the Admin menu.

Navigation

The navigation keys just below the softkeys are used to navigate
through and select menu options. These are referred to as

Nav▼, Nav◄, Nav►, and NavOK.

Nav▲,

Toggle options

Some menu options that have only two possibilities operate on a
toggle basis. The current setting is shown on the second row of the
display, called the info line. Press
settings. For example, when
will show on the info line. If you select
show on the info line and the menu option will toggle to

NavOK to toggle between the

Enable PTT is the menu option, PTT Disabled

Enable PTT, PTT Enabled will

Disable PTT.

Data entry and editing

An asterisk (*) next to an option on the display indicates that it is
selected. Use the Nav keys and the softkeys to navigate and select
desired options.

Enter numbers by pressing the buttons on the keypad. The blinking
underscore identifies the current cursor position. When entering
alphanumeric strings, the
pressed to toggle the case. Enter letters by repeatedly pressing the
corresponding key until the desired letter displays on the screen. Use
the

CAPS softkey to change the case as needed.

CAPS/caps softkey will appear and may be

To edit during entry, delete the character to the left of the cursor by
pressing the

20 1725-36030-001_B.doc

Del softkey. To replace an entry, delete it by pressing the

SpectraLink 8020/8030 Wireless Telephone Configuration

Clr softkey and then enter the new data. To edit an existing entry, use
Nav◄ and Nav► to move the cursor position, and then press the Del

softkey to delete the character to the left. Insert new data by pressing
the buttons on the keypad.

Alphanumeric entries:

Key caps CAPS

1
2
3
4
5
6
7
8
9
0

*

#

1 1

2 a b c 2 A B C

3 d e f 3 D E F

4 g h I 4 G H I

5 j k l 5 J K L

6 m n o 6 M N O

7 p q r s 7 P Q R S

8 t u v 8 T U V

9 w x y z 9 W X Y Z

0 0

* - _ . ! $ % & ’ ( ) + , : ; / \ = @ ~

<space>

Admin menu

The following table lists the Admin menu items. The default settings
have an * prior to the option. Detailed descriptions of each item
appear below the table.

1725-36030-001_B.doc 21

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

Admin Menu

1st level 2nd level 3rd level 4th level 5th level

Phone Config
Telephony Protocol *Type 030
Push-to-talk PTT Enable/*Disable
Allowed Channels *Channel 1

*Channel 2
*….

*Channel 24
Name Channels [list ] Enter Name
Priority Channel Priority Channel

On/*Off
Name Channel [Enter Name]
Time Zone [list]

*GMT

Daylight Savings *DST No Adjust

DST Auto (USA)
DST Auto (AUS)

DST Auto (EURO)
Protected Spd Dial Enter Number Enter Name Assign Speed-dial
Password

*Enable/Disable

[If Password is enabled]

Change Password

Speakerphone

Disable/*Enable

Location Service Enable RTLS

Transmit Interval 1 minute

Location Server IP Enter IP
ELP Port Enter Port *8552

22 1725-36030-001_B.doc

*Disable RTLS

5 minutes
*10 minutes

SpectraLink 8020/8030 Wireless Telephone Configuration

1st level 2nd level 3rd level 4th level 5th level

Network Config
IP Address *Use DHCP
Static IP Phone IP

Default Gateway
Subnet Mask
TFTP Server IP
Syslog Server IP

Time Server IP
SS ID [enter]
Security *None
WEP Authentication *Open System

Shared Key

WEP

Enable/*Disable
Key Information Default Key

Key Length

Key 1-4
Rotation Secret
WPA2-PSK Passphrase

*Pre-Shared Key

WPA-PSK Passphrase

*Pre-Shared Key

Cisco FSR Username

Password

1725-36030-001_B.doc 23

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

1st level 2nd level 3rd level 4th level 5th level

Reg. Domain 01

02
03
04
05
06
07

Æ

[802.11 Config]
a Æ

*b & b/g mixed

g only
Æ

Diagnostics Run Site Survey

[ 802.11a]

5.150–5.250

5.250–5.350 DFS

5.470–5.725 DFS

5.470-5.650 DFS

5.725–5.825

5.725-5.850

[Transmit Power]

5mW (7dBm)

10mW (10dBm)

20mW (13dBm)

*30mW (15dBm)

40mW (16dBm)

50mW (17dBm)

100mW (20dBm)

Diagnostics

Enable/*Disable

Syslog Mode *Disabled

Error Handling Mode

Halt on Error
*Restart on Error

Restore Defaults

* default setting

24 1725-36030-001_B.doc

Errors
Events
Full

Phone Config

SpectraLink 8020/8030 Wireless Telephone Configuration

Telephony Protocol

Telephony Protocol lets you select the VoIP protocol that your site is
licensed to download and run. The SpectraLink Radio Protocol (SRP)
used for the SpectraLink 8020/8030 Wireless Telephones in a
SpectraLink 8000 Telephony Gateway system requires Telephony
Protocol type

030. Any other protocol will cause the handset to

malfunction.

Push-to-talk

PTT is disabled by default. When enabled, all 24 PTT channels are
allowed by default. To toggle the allowed status of any channel, select

Enable Channels, scroll to the channel to be disallowed and press
NavOK. Enabled channels are displayed with an asterisk (*) in the left

column. Only those channels enabled in the Admin menu will appear
on the
The priority channel, labeled by default as channel 25, may be set and
will be available to all PTT handsets. When a PTT broadcast is made
on the priority channel, it will override any active PTT transmission
on all other channels.

Config menu where they can be subscribed to by the end user.

Time Zone

Worldwide time zone options are available. Greenwich Mean Time
(GMT) is the default.

Daylight Savings

The handset may be adjusted for daylight savings time.

Protected Speed-dial

The protected speed-dial number is designed to be programmed to a
number that should be called in emergency situations. It appears as
the first item on the speed-dial list and is specially marked with a
greater-than symbol (>) as the first character in its name. Only one
such number can be programmed Enter the number to be dialed, the
name (e.g.

1725-36030-001_B.doc 25

Security), and scroll to assign to one key press. The choices

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

for this key press are 1-9, 0, *, #, or ^. The carat represents the volume
up and down buttons. This number must be programmed in every
handset. This setting cannot be modified by the user. This feature is
not available in a handset where the user has disabled

Config menu.

Password Enable/Disable/Change

The password option controls access to the Admin menu. It is enabled
by default with the password 123456. The
a toggle between
current state. Press
modify the password requirement, the default or previously set
password must be entered to verify the change.
appear only if the password is enabled. The password is disabled by
default. The password must be set in each handset for which
controlled access is desired.

Enabled and Disabled. The info line will display the

NavOK to change the password protection state. To

Pre-dial in the

Password option operates as

Change Password will

Speakerphone Enable/Disable

The speakerphone may be disabled when quiet handset operation is
required. The current speakerphone setting is shown on the info line.

NavOK to toggle to the alternate setting.

Press

The speakerphone option must be programmed in the SpectraLink
8000 Telephony Gateway for it to function as an off-hook softkey

option. See SpectraLink 8000 Telephony Gateway: Administration
Guide for more information.

If the speakerphone is disabled in the Admin menu, the Spkr
softkey will not appear during standby. However, if it has been
programmed in the SpectraLink 8000 Telephony Gateway, the

Spkr softkey will appear during active mode but it will be non-

functional.

Location Service

Location service may be used to enable or disable the Ekahau Real­Time Location System (RTLS), select a transmit interval, or enter a
static IP address for the Ekahau Positioning Engine (EPE). Location
services capability is provided by the EPE 4.0 using Ekahau Location
Protocol (ELP). See Ekahau’s user documentation for more
information.

26 1725-36030-001_B.doc

SpectraLink 8020/8030 Wireless Telephone Configuration

RTLS [Enable/Disable] The RTLS is disabled by default. Press NavOK to

toggle to the alternate setting. When RTLS is enabled, the handset will
display the RTLS icon

in the top center of the screen.

The ring indicator icon will take precedence over the RTLS icon, i.e.
the new icon will not be visible while the handset is ringing. When
ringing has ceased and the ring indicator becomes inactive, the RTLS
icon will again appear (regardless of hook state).

Transmit interval Allows selection of 1 minute, 5 minutes, or 10 minutes for

maximum time between transmit intervals. Default transmit interval
is 10 minutes. Press

NavOK to select the desired transmit interval.

To optimize battery life, the interval between sending out ELP
updates will vary based on handset state. It is expected that ELP
updates will occur at most every two to six seconds and at least
every few minutes. If improved tracking capability is desired, set the
transmit interval for a shorter time between ELP updates.
Increasing the frequency of transmissions will decrease battery life.

Location Server IP Allows the user to statically enter the IP address of

the EPE. Enter the IP address and press

NavOK to save.

Network Config

Ekahau clients are not expected to find the EPE automatically.
Regardless of the handset’s selection of DHCP or static IP, the EPE
IP address must be statically entered in the Ekahau admin menus
or HAT.

ELP Port Allows the user to select the port number which ELP updates

get sent to at the Location Server IP address. It must match the value
configured in the Ekahau Positioning Engine for proper functionality.
The ELP port number must be greater than zero and less than 65536.
Default is 8552. Enter the port number and press

NavOK to save.

IP Address

There are two modes in which the handset can operate: DHCP
enabled or Static IP. Select the mode for operation from the IP address
menu:

* Use DHCP Will use DHCP to assign an IP address each time the

handset is turned on. If DHCP is enabled, the handset also receives all
other IP address configurations from the DHCP server.

1725-36030-001_B.doc 27

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

Static IP Allows you to manually set a fixed IP address. If selected, the

handset will prompt for the IP addresses for each configurable
network component. When entering addresses, enter the digits only,
including leading zeroes. Do not enter punctuation.

Regardless of the mode in which the handset is operating, the
following components must be configured:

Phone IP The IP address of the handset. This is automatically assigned

if DHCP is used. If using Static IP configuration, you must obtain a
unique IP address for each handset from your network administrator.

Default Gateway and Subnet Mask Used to identify subnets, when using

a complex network which includes routers. Both of these must be
configured either with an IP address under Static IP (not set to

000.000.000.000 or 255.255.255.255) or with DHCP for the handset to
contact any network components on a different subnet. If configured
on the DHCP server, use option 3 for the Default Gateway and option
1 for the Subnet Mask. Contact your network administrator for the
proper settings for your network.

SpectraLink 8020/8030 Wireless Telephones cannot roam with
uninterrupted service between subnets unless specific LAN
components are present. Certain AP/Ethernet switch combinations
establish a layer-2 tunnel across subnets that enables the handsets
to roam. Without this capability, any call in progress will be dropped
when the user moves out of range and the handset must be power
cycled in order to resume functionality in the new subnet area.

Ensure that all your APs are attached to the same subnet for proper
operation. The handset can change subnets if DHCP is enabled
and the handset is powered off then back on when within range of
APs on the new subnet.

Please see Deploying Enterprise-Grade Wi-Fi Telephony: Best
Practices for detailed configuration information.

TFTP Server IP The IP address of a TFTP server on your network which

holds software images for updating the wireless telephones. If this
feature is configured (not set to 0.0.0.0 or 255.255.255.255) either via
Static IP configuration or using DHCP option 66 (TFTP server), or the
Boot server/next server (siaddr) field, the wireless telephone will
check for newer software each time it is powered on or comes back
into range of your network. This check takes only a second and
ensures that all wireless telephones in your network are kept up-to­date with the same version of software.

Syslog Server IP The IP address of the syslog server. See Chapter 5

Diagnostic Tools for more information.

28 1725-36030-001_B.doc

SpectraLink 8020/8030 Wireless Telephone Configuration

Time Server IP The IP address of the time server. The time server

controls the date/time information that is displayed in standby mode.

SSID

Enter the SSID.

Security

*NONE Disables any 802.11 encryption or security authentication

mechanisms.

For WEP, WPA-PSK and WPA2-PSK set each of the following
options to match exactly the settings in your APs.

Encryption codes display as they are entered. For security reasons,
codes will not display when a user returns to encryption options in
the Admin menu.

WEP (Wired Equivalent Privacy) A wireless encryption protocol that

encrypts data frames on the wireless medium allowing for greater
security in the wireless network. If WEP is required at this site, you
must configure each handset to correspond with the encryption
protocol set up in the access points. Select the entries from the options
below to enable the handset to acquire the system.

Authentication

Select either

WEP Enable/Disable

Select either

Key Information

Default Key

This will be 1 through 4.

Key Length

Open System or Shared Key.

Enable WEP or Disable WEP.

Enter the key # specified for use by the handsets.

Select either 40-bit or 128-bit, depending on the key

length specified for use at this location.

Key 1-4 Scroll to the key option that corresponds to the Default
Key

that was entered above. Enter the encryption key as a

sequence of hexadecimal characters. (Use the

2 and 3 keys to

access hexadecimal digits A through F.

1725-36030-001_B.doc 29

Rotation Secret

This is used for proprietary WEP key rotation. Refer
to your custom document if this feature is supported in your
system.

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

WPA2-PSK The security features of WPA2 using PSK are available and

may be used if supported by the access points in the facility. Select
either
in length or

WPA-PSK The security features of WPA (Wi-Fi Protected Access)

Passphrase and enter a passphrase between 8 and 63 characters

Pre-Shared Key and enter the 256-bit key code.

using PSK (pre-shared key) are available and may be used if
supported by the access points in the facility. Select either
and enter a passphrase between 8 and 63 characters in length or

Shared Key

and enter the 256-bit key code.

Consult the Configuration Note for the APs installed in your facility

for information on which of the WPA versions are recommended by
Polycom. Configure the recommended version on the AP and select
the corresponding option on the Admin menu.

Cisco FSR (Fast Secure Roaming) In order to provide the highest level

of security without compromising voice quality on Cisco Aironet
wireless LAN APs, Polycom and Cisco Systems have cooperated to
implement the Fast Secure Roaming mechanism. FSR is designed to
minimize call interruptions for SpectraLink 8000 System handset
users as they roam throughout a facility. Existing Aironet 350, 1100
and 1200 APs may require a firmware upgrade to support FSR. Cisco
FSR requires advanced configuration of the Cisco APs in your site.
See your Cisco representative for detailed documentation on
configuring your APs and other required security services on your
wired network. To configure Cisco FSR in your SpectraLink
8020/8030 Wireless Telephone, you must enter a RADIUS server
username and password into each handset.

Passphrase

Pre-

Username Enter a username that matches an entry on your

RADIUS server Usernames are alphanumeric strings and can be
entered using the alphanumeric string entry technique.

Password Enter the password that corresponds to this username.

Regulatory Domain/802.11 Config/Transmit Power

Regulatory domain, 802.11 configuration and transmit power are
interdependent. See Appendix A: Regulatory Domains for regulatory
domain setting specifications. Polycom recommends that you check
with local authorities for the latest status of national regulations for
both 2.4 and 5 GHz wireless LANs.

FCC requirements dictate that the menu for changing the regulatory
domain be available by password, which in our case is the

30 1725-36030-001_B.doc

LINE key.

SpectraLink 8020/8030 Wireless Telephone Configuration

Press LINE and then navigate to the desired domain. Press NavOK to set
the domain.

01 - North America

02 – Europe

03 – Japan

04 – Singapore

05 – Korea

06 – Taiwan

07 – Hong Kong

802.11 config

Once the regulatory domain is set, the 802.11 Config modes are
displayed. Only one may be chosen.
default. Press

Subband list will open. If the mode does not have subbands, the
Transmit Power list will open.

NavOK to set the mode. If the mode has subbands, the

802.11(b & b/g mixed) is the

Use g only if all of your infrastructure devices use only 802.11g. The
handsets will operate up to 54 mb/s in this mode.

Use b & b/g mixed if some of your infrastructure components only
understand 802.11b. The handsets will operate up to 11 mb/s.

Subbands have not been established for the b and b/g mixed or the

g only mode at this writing. Provision is made in the software to

accommodate these ranges once established. Newly added
subbands may not appear in the above table.

Subband

Once a mode is set the subband list will display, if applicable.
Only those ranges which are allowed in the set regulatory domain
and that pertain to the set mode are displayed. Note that for

802.11a the bands labeled

DFS will vary depending on the set

regulatory domain. Multiple subbands may be set. Navigate to the
desired subband and set with
will open. Once the

Transmit Power setting is done, you will be

NavOK. The Transmit Power menu

returned to the subband list.

1725-36030-001_B.doc 31

To deselect a subband, navigate to it and press

NavOK.

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

Once the subband settings are as desired, press the Done softkey to
exit to the

Transmit power

Network Setup menu.

For subbands: The Transmit Power list opens when NavOK is
pressed from the

Subband menu. A transmit power setting is

required for each subband. Only one level may be set per
subband. Only those power levels which apply to the
regulatory domain and 802.11 mode are listed. Navigate to the
desired level and press

NavOK to set and return to the subband

list. Another subband may be selected which repeats the
process.

If the highlighted power transmit level is legal on all of the
subbands for the set mode, an

All softkey to apply that level to all subbands and return to the

subband menu where all subbands will now be selected.
overrides any previously set power transmit levels.

All softkey will appear. Press the

All

Diagnostics

Without subbands: When the 802.11 mode has no subbands, the

Transmit Power list opens when NavOK is pressed to set the

mode. Only those power levels which apply to the domain
and 802.11 mode are listed. Navigate to the desired level and
press

NavOK. This sets the transmit power level and exits the

Regulatory Domain menus. The Network Setup menu will again

display.

Run Site Survey

The Site Survey mode is activated by selecting this option. A site
survey starts running immediately upon selecting this option. See the
Diagnostic Tools section for more information about site surveys.

Diagnostics Mode

See Chapter 5, section Diagnostics Enabled for a detailed explanation of

Diagnostics mode options.

the

32 1725-36030-001_B.doc

SpectraLink 8020/8030 Wireless Telephone Configuration

Syslog Mode

See Chapter 5, section Syslog Mode for a detailed explanation of the

Syslog mode options.

Error Handling Mode

The error handling mode determines how the handset will behave
when an error occurs. The
to stop operating if an error message is received. Unless the error is a
fatal one, normal operation may be resumed by power-cycling the
handset. The

Restart on Error option will cause the handset to make

every effort to reboot quietly and quickly to standby mode. In either
scenario, a call in progress will be lost.

Error detail may be shown on the display, captured by the syslog
server and may also be available for downloading with the Handset
Administration Tool.

Halt on Error option will cause the handset

Restore Defaults

The Restore Defaults option will set all user and administrative
parameters except

Telephony Protocol to their factory defaults.

1725-36030-001_B.doc 33

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

Admin Menu Default Table

When the Restore Defaults option is selected, administrative parameters
will be reset to their factory defaults as shown in the table below. The

Telephony Protocol setting will not change. User parameters will be

reset per the table on page 28.

Menu option Setting Sub-option Sub-sub-option Default

Phone Config

Push-to-Talk Enabled

Allowed Channels [all]

Name Channels [none set]

Priority Channel Disabled

Time Zone GMT

Daylight Saving DST No Adjust

Protected Spd Dial [none set]

Password Enabled

Change Password [n/a]

Speakerphone Enabled

Network Config IP Addresses Use DHCP

SSID* [None set]

Security None

WEP Authentication Open System

WEP Disabled

Key Information [none set]

Rotation Secret [none set]

WPA2-PSK Pre-Shared Key

WPA-PSK Pre-Shared Key

Cisco FSR Username

Password

Reg. Domain* [none set]

[none set]

802.11 mode b & b/g mixed

Transmit Power 30mW (15 dBm)

Diagnostics Run Site Survey [n/a]

34 1725-36030-001_B.doc

SpectraLink 8020/8030 Wireless Telephone Configuration

Menu option Setting Sub-option Sub-sub-option Default

Diagnostics Disabled

Syslog Mode Disabled

[Error Handling Mode] Restart on Error

Restore Defaults

*Minimum requirements for functionality after Restore Defaults:
Set SSID to an available AP, set Regulatory Domain to 01.

1725-36030-001_B.doc 35

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

User-defined Preferences

The SpectraLink 8020/8030 Wireless Telephone features a
configuration menu (“
configure user preferences and display handset information. The

Config menu is opened by pressing the Cfg softkey from standby mode.

See the SpectraLink 8020/8030 Wireless Telephone and Accessories User
Guide.

Config menu 2nd level 3rd level 4th level 5th level 6th level

Lock Keys
User Profiles Silent

Vibrate
Loud
Soft

Custom
Set as Active
Ring Settings Telephone

Ring Cadence Off

Ring Tone Tones 1-10
Ring Volume Volume

Vibrate Cadence Off

Config menu”) that is available to the user to

Message Alert 1
Message Alert 2

PBX
Continuous
Short Pulse
Long Pulse



PBX
Continuous
Short Pulse
Long Pulse

36 1725-36030-001_B.doc

SpectraLink 8020/8030 Wireless Telephone Configuration

Config menu 2nd level 3rd level 4th level 5th level 6th level

Ring Delay No Delay

5 Second Delay
10 Second Delay

Noise Mode1 Normal

High
Severe

Ring in Headset

Ring in Speaker

Warning Tones

On/Off

Key Tones

Disable/Enable

PTT

Disable/Enable

Phone Settings Extension Info Extension

Number
Extension Name
Keypad Autolock Disable

5 seconds

10 seconds

20 seconds
Display Contrast Set Contrast
Use Hearing Aid

Use No Hearing
Aid

Startup Song

Play/Inhibit

Predial

Disable/Enable

1

High and Severe noise modes increase microphone, speaker, and ring volume settings above Normal mode baseline. All measures are

approximate.

High +12dB +6dB +3dB

Severe +18dB +12dB +6dB

1725-36030-001_B.doc 37

Microphone In-ear speaker Ring volume

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

Config menu 2nd level 3rd level 4th level 5th level 6th level

Push-to-talk Default Channel Channel 1

….

Channel 24
Subscribed

Channels

PTT Audio

Volume

PTT Tone Volume Tone Volume

System Info Phone IP Address
Gateway IP

Address

Firmware Version

Channel 1

Channel 2

Channel 3

Channel 4

….

Channel 24

Audio Volume





Default Settings

The profile options on the standby menu may be reset to their default
values by the
default settings:

Setting/profile Silent Vibrate Soft Loud Custom

Ring Cadence Off Off PBX PBX PBX

Ring Tone Tone 1 Tone 1 Tone 1 Tone 1 Tone 1

Ring Volume 1 1 3 7 5

Vibrate Cadence Off PBX Off Off PBX

Ring Delay 0 0 0 0 5

Noise Mode Normal Normal Normal Normal Normal

Headset/Speaker Speaker Speaker Speaker Speaker Speaker

Key Tones Off Off On On On

Warning Tones Off Off On On On

Push-to-talk Off Off On On On

Restore Defaults option in the Admin menu. These are the

38 1725-36030-001_B.doc

Software License and Protocol
Management

The SpectraLink 8000 System supports a number of different IP
protocol integrations. All SpectraLink 8020/8030 Wireless Telephones
are shipped from Polycom with a generic software load that allows
them to associate to a wireless LAN and download their functional
software from a TFTP server. The handsets may not function

properly without downloading appropriate software.

The following details the process to properly configure handsets and
download software via over-the-air file transfer.

3

Requirements

• A wireless LAN must be properly configured and operational

• The SpectraLink 8000 Telephony Gateway must also be connected

• A TFTP server is required in the network to distribute software to

• Software versions required:

• Finally, ensure that the Battery Pack on the handset is fully

through the use of 802.11a/b/g wireless APs.

to your network and completely operational, and the handset
must be registered to it.

the handsets.

Component Version

SpectraLink 8000 Telephony Gateway 108 or higher

SpectraLink 8000 SVP Server 17x.028 or higher

OAI Server MOG 600 54.032 or higher

OAI Server MOG 700 82.017 or higher

charged.

1725-36030-001_B.doc 39

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

Configuration Process

1. Download the latest SpectraLink 8020/8030 Wireless Telephone

software from http://www.spectralink.com/softwareUpdates

2. Place the latest version of the SpectraLink 8020 or 8030 Wireless

Telephone SRP code on the TFTP server and ensure the TFTP
server is started. The five files that are needed must be named:

usb downloader pd14udsp.bin
functional filename pd14csp.bin
phintl filename pi1400sp.bin
ota downloader pd14odsp.bin
config file slnk_cfg.cfg

3. See SpectraLink 8000 Telephony Gateway: Administration Guide to set

the TFTP server information.

4. Use the Handset Administration Tool to set up the configuration

of each handset to meet all essential requirements. If not using the
Handset Administration Tool, ensure the following parameters
are correctly set in the Admin menu for each handset: See Chapter
2 SpectraLink 8020/8030 Wireless Telephone Configuration for
detailed configuration instructions.

— If statically assigning IP addresses, ensure that the Phone IP,

Subnet Mask, and Default Gateway information are accurate. If

using a DHCP Server, ensure that the DHCP option is set.

— Ensure the handset has properly configured SSID and Reg

Domain information.

— Ensure the Telephony Protocol menu option is set to 030. This

ensures the handset will check for the proper SRP files each
time it powers on.

— Ensure security settings are properly programmed.

5. Power cycle the handset.

6. The SRP code will now download to the handset. The status bar

will increment fully across the display for each function that is
being performed in the download process and the filename will
display. Upon completion of the update process, the handset will
re-boot with the new firmware.

40 1725-36030-001_B.doc

Software License and Protocol Management

For future software upgrades, simply update the files that are
stored on the TFTP server. Each time the handset is powered up,
it will check with the TFTP server to ensure it has the same
software version and download the code on the TFTP server if it
does not match the code on the handset..

1725-36030-001_B.doc 41

Testing the Handsets

Verify proper registration and operation of each handset by
performing the following tests on the handset in an active wireless
area.

4

1. Power on the handset by pressing

messages displayed as the handset acquires the system. The
handset should display the user extension or dashes if no
extension is programmed. Any error messages should clear.

2. Press the

should hear dial tone. On some digital systems, depending on
how the telephone system is programmed, you may have to select
a line to get dial tone. Place a call and listen to the audio quality.
End the call by pressing the

3. Place a call to the handset and verify ring, answer, clear transmit

and clear receive audio.

4. Use the softkeys to verify all softkey programmed features on the

handset.

5. Press the

extension number display will return.

If any of these steps fails to operate as described, refer to Chapter 8
Troubleshooting for corrective action.

START key. The extension number should clear and you

END key.

END key. Any line indicators should turn off and the

END. You will see a series of

1725-36030-001_B.doc 43

Diagnostic Tools

Run Site Survey, Diagnostics Enabled and Syslog Mode are three diagnostic

tools provided to assist the wireless LAN administrator in evaluating
the functioning of the SpectraLink 8020/8030 handset and the system
surrounding it. Diagnostic Tools are enabled in the Admin menu.

Run Site Survey

Site survey is used to evaluate the facility coverage before certifying
that an installation is complete. It can also be used at any time to
evaluate coverage by testing signal strength, to gain information
about an AP, and to scan an area to look for all APs regardless of
SSID. The information available through the site survey includes:

5

• SSID

• Beacon Interval

• Information regarding support of 802.11d, 802.11g, 802.11h and

other 802.11 amendment standards as required

• Current security configuration

Start the site survey by selecting
The mode starts immediately.

When the test is started, it is by default in “single SSID” mode. When
the

Any soft key is pressed (softkey A) all APs, regardless of SSID, are

displayed and the softkey changes to say
key will revert to the “single SSID” mode and change the softkey back

Any.

to

The display would look like the following for the multiple AP mode.

1 1 1 111 - 22 33 4 44
1 1 1 111 - 22 33 4 44
1 1 1 111 - 22 33 4 44
1 1 1 111 - 22 33 4 44
A n y Det l

Run Site Survey from the Admin menu.

MyID. Pressing the MyID soft

1725-36030-001_B.doc 45

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

Where:

• 111111 – the last three octets of the on-air MAC address for a

discovered AP.

• 22 – the signal strength for the specified AP.

• 33 – the channel number of the specified AP.

• 444 – the beacon interval configured on the specified AP.

• Any/MyID – softkey to toggle between “single SSID” and “any

SSID” mode.

• Detl/Smry – softkey to toggle between the multiple AP

(summary) display, and the single (detail) displays for each AP.

The following screen shows how the display would look when there
are three APs configured with an SSID that matches that of the
handset. The first has a signal strength of –28 dBm, is configured on
channel 2, with a beacon interval of 100 ms. The second has a signal
strength of –48 dBm, is configured on channel 6, with a beacon
interval of 200 ms. The third has a signal strength of –56 dBm, is
configured on channel 11 with a beacon interval of 100 ms.

a b 7 bc8 - 28 02 1 00
2 a e 578 - 48 06 2 00
2 a e 596 - 56 11 1 00

A n y Det l

When the Any SSID mode is selected, the summary display contains
the first six characters of the APs SSID instead of the beacon interval
as in the example below.

a b 7 b - 2 8 0 2 A L P H A
2 a e 5 - 4 8 0 6 W S M T E S
2 a e 5 - 5 6 1 1 v o i c e

M y I D Det l

46 1725-36030-001_B.doc

Diagnostic Tools

In detail mode the display would appear as follows. The left/right
arrow keys will move between AP indices.

i : b bb bbb sn c h b cn
e e e ee eeeeee DGHI
r r r rr rrrrrrr r +xx xx
m m m G: gggg P: p p p p
A n y Smry

Where:

• i – index of selected AP (value will be from 0 to 3 inclusive)

• bbbbbb – the last three octets of the BSSID for a discovered AP

• sn – signal strength in –dBm

• ch – channel

• bcn – beacon interval

• eeeeeeeeeee – SSID (up to first 11 characters)

• DGHI – standards supported

• rrrrrrrr – rates supported. Basic rates will have a “b” following the

rate

• + – more rates are supported than those displayed

• xxxx – WMM or UPSD if those QoS methods are supported

• mmm – security mode

• G:gggg – group key security

• P:pppp – pairwise key security

• Any/MyID – softkey to toggle between “single SSID” and “any

SSID” modes

• Detl/Smry – softkey to toggle between the multiple AP display

(summary), and the single AP display (detail)

Numbers racing across the handset display indicate AP information is
being obtained. A

Waiting message indicates the system is not

configured properly and the handset cannot find any APs.

1725-36030-001_B.doc 47

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

Solving coverage issues

Coverage issues are best resolved by adding and/or relocating APs.

Overlap issues may be resolved by reassigning channels to the APs or
by relocating them. See the Troubleshooting chapter, section on Access
Point Problems for more information.

Diagnostics Enabled

Diagnostics is used to evaluate the overall quality of the link between

the handset, AP, and infrastructure side equipment, such as IP PBX,
SpectraLink 8000 SVP Server, and gateways. Unlike

Diagnostics is used while the functional code is running, and during a

call.

Site Survey,

When

Diagnostics is enabled in the Admin menu, the handset can

display diagnostic screens any time it is in active mode.

The display of information is instigated by pressing the

Nav► key. Only four of the diagnostic counters listed below can be

shown at a time. Pressing the

Nav keys multiple times will cycle

Nav◄ or

through the various counters and the normal off-hook (IP-PBX)
display. The numeric icon at the top of the display indicates what
screen number is being displayed. For example: The first time the
key is pressed, the
displayed. The next time it is pressed, the

1 icon is shown, and the first four counters are

2 icon is shown, and the

Nav

next four counters are displayed. The counters will be cycled through
in this fashion until there are no more counters to be displayed. After
all the counters have been displayed, the screen returns to the normal
off-hook IP-PBX screen.

The information provided by

Diagnostics includes:

Screen 1

• Missed receive packet count since power up (MissedRcvCnt)

• Missed transmit packet count since power up (MissedXmtCnt)

• Receive retry count since power up (RxRetryCount)

• Transmit retry count since power up (TxRetryCount)

48 1725-36030-001_B.doc

Diagnostic Tools

M i s sedRc vC nt nnnnn
M i s sedXmt C nt nnnnn
R x R et r y Cou nt nnnnn
T x R et r y Cou nt nnnnn

Screen 2

• Jitter – average error or “wobble” in received packet timing, in

microseconds

• Last successful transmit data rate (LastRate)

• Gateway type (GatewyType)

J i t t e r n n n n n
L a s t R a t e n n n n n
G a t ewyType mnemo

Where:

mnemo – a mnemonic that indicates what type of gateway is being
used

• 11Mb – this system can run at full speed

Screen 3

Screen 3 contains a list of the APs that are heard and the following
parameters from each AP:

• Indicator as to whether this is the current AP or an index into the

list of other APs heard (C indicates current)

• Last 2 octets of the MAC address of the AP (mmmm)

• Channel number (ch)

• Signal strength (ss)

• Either the 802.11 Association ID from the current AP or a

mnemonic for the reason code indicating why the handset didn’t
hand off to this other AP

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

C : m mmm ch - ss a i d
1 : m mmm ch - ss mnem
2 : m mmm ch - ss mnem
3 : m mmm ch - ss mnem

Where:

AP mnem – a mnemonic indicating the reason code:

• Unkn – reason unknown

• Weak – signal strength too weak

• Rate – one or more basic rates not supported

• Full – AP can not handle bandwidth requirements

• AthT – authentication timeout

• AscT – association timeout

• AthF – authentication failure

• AscF – association failure

• SecT – security handshake timeout

• SecF – security handshake failure

• Cnfg – AP not configured correctly for security, QoS mode or

infrastructure network

Screen 4

• Association count since power up (AssocCount)

• Re-association count since power up (ReAssocCount)

• Association failures since power up (AssocFailure)

• Re-association failures since power up (ReAssocFail)

A s s ocCou nt nnnnn
R e A sso cCount nnnnn
A s s ocFai l ur e nnnnn
R e A sso cF ai l nnnnn

50 1725-36030-001_B.doc

Diagnostic Tools

Screen 5

• Security error count since power up (Sec-ErrCount)

• MAC sequence number of frame with last security error

(LstSecErrSeq)

S e c - Er r Count nnnnn
L s t Se cEr r Seq nnnnn

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

Syslog Mode

A syslog server must be present on the network in order for the
handset to send the log messages and have them saved. The syslog
server will be found with DHCP option 7 if the handset is using
DHCP. If static addresses are configured, the syslog server’s IP
address can be configured statically in the Admin menu.

If the syslog server address is blank (000.000.000.000 or

255.255.255.255) or the handset is using DHCP and no option 7
is received from the DHCP server, the handset will not send any
syslog messages.

Admin menu options:

• *Disabled – turns syslog off.

• Errors – causes the handset to log only events that we consider to

be an error (see below).

• Events – logs all errors plus some other interesting events (see

below).

• Full – logs all the above plus a running stream of other quality

information (see below).

The table below lists the syslog messages and which level of logging
will produce them:

Message type Errors Events Full

Failed Handoff Yes Yes Yes

Successful Handoff No Yes Yes

Security Error Yes Yes Yes

Call Start/End No Yes Yes

Audio stats No No

Audio error threshold exceeded Yes Yes Yes

Radio stats No No

Radio error threshold exceeded Yes Yes Yes

Error Handling Mode Yes Yes Yes

Yes

(every 5 secs)

Yes

(every 5 secs)

52 1725-36030-001_B.doc

All syslog messages will include:

• Date and time (to 1/100th of second) since handset power on (The

handset time is set when it is powered on to Jan-1 00:00.00 GMT
adjusted. If it has obtained a time from the network time server,
that time will display instead.)

• Handset’s MAC address

• Handset’s IP address

• Sequence number

The table below lists the additional items in each message type:

Message Type Additional Syslog Message Items

Failed Handoff
(Sent whenever the handset attempted to

handoff, but failed trying.)

Successful Handoff New AP MAC

Security Error AP MAC

Call Start Call type (telephony, OAI, PTT)

Call End AP MAC

Failed AP MAC
Failed AP signal strength
Current AP MAC
Current AP signal strength
Failure reason

New AP signal strength
Old AP MAC
Old AP signal strength
Reason for handoff
Other candidate APs:
MAC
Signal strength
Reason not used

AP signal strength
Security mode
Error details (mode-dependent)

AP MAC
AP signal strength

AP signal strength

Diagnostic Tools

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

Audio stats AP MAC

AP signal strength
Payload size (in msec)
Payloads sent
Payloads received
Payloads missed (not received)
Payloads missed rate (over last 5 seconds)
Payloads late
Payloads late rate (over last 5 seconds)
Average jitter

Audio error threshold exceeded

Same as audio stats

(Sent if payloads missed rate or payloads late
rate exceeds 2%, or if the average jitter is
over 2 msec)

Radio stats AP MAC

AP signal strength
Directed packets sent
Directed packets received
Multicast packets sent
Multicast packets received
Broadcast packets sent
Broadcast packets received
TX dropped count
TX drop rate (over last 5 seconds)
TX retry count
TX retry rate (over last 5 seconds)
RX retry count
RX retry rate (over last 5 seconds)

Radio error threshold exceeded

Same as radio stats

(Sent if TX drop rate exceeds 2% or TX or RX
retry rate exceeds 5%)

54 1725-36030-001_B.doc

Diagnostic Tools

Download failure Download aborted, code incompatible. 0x1234

The hex value indicates which types of files failed per
following list:

File type Bit value Hex Value

FILE_TYPE_UNKNOWN 00000001 0x1
FILE_TYPE_CFG 00000010 0x2
FILE_TYPE_USBDL 00000100 0x4
FILE_TYPE_OTADL 00001000 0x8
FILE_TYPE_FUNC 00010000 0x10
FILE_TYPE_SUPP (phintl or

00100000 0x20

other supplemental files)

The failures are bitwise or together so for example, if
cfg and USBDL both fail, then the output would be
0x2 | 0x4 which would be 0x6.

Messages are formatted like the following example:

Jan 1 00:01:26.72 0090.7a02.2a1b (172.16.0.46) [001a] RStat: AP 00:40:96:48:1D:0C (-56 dBm), Sent
783523, Recvd 791342, MSnt 245, MRcd 5674, BSnt 43, BRcd 10783, TX drop 43 (0.0%), TX retry 578
(1.2%), RX retry 1217 (1.6%)

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Certifying the Handsets

Prior to determining that an installation is complete, test the handsets
following the sequence given in Chapter 4 Testing the Handsets and
conduct a site survey mode test according to the directions given in
Chapter 5 Diagnostic Tools.

The installation may need some adjustments. Note any areas where
coverage is conflicting or inadequate. Note any system difficulties and
work with your wireless LAN and/or LAN system administrator to
determine the cause and possible remedy. See Chapter 8
Troubleshooting for clues to possible sources of difficulties. If any
adjustments are made to the system, re-test the device in the same
vicinity to determine if the difficulty is resolved.

6

These tests must be performed in typical operating conditions,
especially if heavy loads occur. Testing sequence and procedure is
different for every installation. Generally, you should organize the
test according to area and volume, placing numerous calls to others
who can listen while you perform coverage tests. Note any areas with
excessive static or clarity problems and report it to a Polycom service
engineer.

The coverage test will also require you to put the handset in
mode and walk the entire coverage area to verify all APs.

Conducting a Site Survey

Conduct a site survey of the installation by walking the site looking
for interfering 802.11 systems, adequate coverage and channel
assignment and correct AP configuration.

1. Referring to Chapter 5, section Run Site Survey, put a handset into

site survey in the
the site checking for any expected APs or other SSIDs.

Any SSID mode, Smry display. Walk throughout

Site Survey

2. Then walk the site again in

1725-36030-001_B.doc 57

MyID SSID mode, Smry display. This

time check that every location has adequate coverage (there
should be at one AP stronger than -70dBm in all areas) and has

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

good channel allocation (at any point, the strongest AP shown
should be on a different channel than the next best choice).

3. Finally, use the single AP (

MyID) and Detl display to check each AP

to ensure it is configured for the proper data rates, beacon
interval, 802.11 options enabled, QoS method and security
method.

Make any necessary adjustments to AP locations and configurations
and repeat steps 1 through 3 until the site survey shows adequate
coverage and correct configuration at every location.

The installation is not complete until these certification steps have
been performed. Do not hand out wireless telephones at a site that has
not been certified.

58 1725-36030-001_B.doc

Software Maintenance

The SpectraLink 8020/8030 Wireless Telephones use proprietary
software programs written and maintained by Polycom Corporation.
The software versions that are running on the handsets can be
displayed during power on by holding down the

Version

Polycom Customer Service or an authorized dealer will provide
information about software updates and how to obtain the software
(for example, downloading updates from a website).

Upgrading Handsets

is also an option on the Config menu.

7

END button. Firmware

After software updates are obtained from Polycom, they must be
transferred to the network TFTP server. See SpectraLink 8000 Telephony
Gateway: Administration Guide for an explanation of how to update the
SpectraLink 8020/8030 Wireless Telephone software in the network
TFTP server so that it can then be downloaded into the handsets.

SpectraLink 8020/8030 Wireless Telephones allow over-the-air
transfer of software updates from the network TFTP server to the
handsets. The download function in the handset checks its software
version every time the handset is turned on. If there is any
discrepancy the handset immediately begins to download the update.

Normal Download Messages

When the handset is powered on, it displays a series of messages
indicating that it is searching for new software, checking the versions,
and downloading.

Message Description

Checking Code

Erasing Memory

Handset is contacting the TFTP server to determine if it has a newer version of
software that should be downloaded.

Handset has determined that a download should occur and is erasing the current
software from memory. This message also displays a progress bar. When the
progress bar fills the display line the erase operation is complete.

The normal message progression is:

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

Message Description

Updating Code

Handset is downloading new software into memory. The number icons at the bottom
of the display indicate which file number is currently being downloaded. This
message also displays a progress bar. When the progress bar fills the display line
the update operation is complete on that file.

When the update is complete, the handset displays the extension
number and is ready for use.

Download failure or recovery messages

The following display messages indicate a failure or recovery
situation during the download process. See Chapter 8 Troubleshooting
for more information about each message.

Server Busy

TFTP ERROR(x):yy

Erase Failed

Waiting

Internal Errors

60 1725-36030-001_B.doc

Troubleshooting

On occasion, you may run into transmission problems due to any
number of factors originating from the wireless LAN. SpectraLink
8020/8030 Wireless Telephones can exhibit transmission problems in
several ways. They can cease functioning properly, display error
messages or display incorrect data. When using and troubleshooting
handsets, consider the following problem sources to determine the
best method of approaching any specific situation.

Access Point Problems

8

Most, but not all, handset audio problems have to do with AP range,
positioning and capacity. Performing a site survey as described above
can isolate the AP causing these types of problems. If the handset
itself is suspected, conduct a parallel site survey with a handset that is
known to be properly functioning.

In-range/Out-of-range

Service will be disrupted if a user moves outside the area covered by
the APs.
call drops because a user moves out–of-range, the handset will
recover the call if the user moves back into range within a few
seconds.

Service is restored if the user moves back within range. If a

Capacity

In areas of heavy use, the call capacity of a particular access point may
be filled.
handset.
move within range of another AP and try the call again.
a call and moves into an area where capacity is full, the system
attempts to find another access point.
may be the same as moving out of range.

If this happens, the user will hear three chirps from the

The user can wait until another user terminates a call, or

If a user is on

Due to range limitations, this

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

Transmission obstructions

Prior to system installation, the best location for APs for optimum
transmission coverage was determined. However, small pockets of
obstruction may still be present or obstructions may be introduced
into the facility after system installation. This loss of service can be
restored by moving out of the obstructed area or by adding APs.

Configuration Problems

Certain problems are associated with improper configuration of the
SpectraLink 8000 Telephony Gateway, the SpectraLink 8020/8030
Wireless Telephone or the SpectraLink 8000 SVP Server.

For instance, no extension displayed or wrong extension displayed on
the handset has no effect on its operation but serves to easily identify
it. Other configuration problems, like having incorrect menu items, or
inability to connect or access telephone system features, affect the
handset’s functioning.

Configuration problems are generally corrected by changing the
configuration at the SpectraLink 8000 Telephony Gateway, the
SpectraLink 8000 SVP Server or on the handset. See the SpectraLink
8000 Telephony Gateway: Administration Guide document for specific
configuration steps. There may also be incorrect programming of the
PBX or AP. See the appropriate LinkPlus Integration Guide or the
Configuration Note for the AP in use at the site.

Infrastructure Problems

Calls ringing on the wrong handset or when multiple handsets are not
working often indicate faulty installation. The wires that connect the
demarcation (demarc) block to the SpectraLink 8000 Telephony
Gateway may be installed incorrectly.

Contact your wireless LAN and/or PBX vendor for more information
about troubleshooting infrastructure problems.

62 1725-36030-001_B.doc

Dial Tone Problems

A dial tone problem exists if the handset has no dial tone or if the user
is unable to hear the other party’s voice, hears echo or hears dead air.
Dial tone problems can be caused by a number of different situations
and should be investigated by following these steps:

1. Power on the handset in an active service area. If the handset does

not get a dial tone in an active area, continue with the steps below.
If the no dial tone problem is limited to a certain area, see Chapter
8, section Access Point Problems.

Any initialization or error messages should turn off a few seconds
after the handset is powered on.

2. Swap the Battery Pack with a Battery Pack from a functional

handset, power the handset back on and check for dial tone. If this
corrects the problem, try recharging the Battery Pack that was
removed.

Troubleshooting

3. Turn the handset off, then on again, and then test again for dial

tone. If functioning, place a call and determine voice quality.

4. While maintaining an active call, walk through several AP areas.

If fluctuation occurs see Chapter 8, section Access Point Problems.

5. Check for alarms on the SpectraLink 8000 Telephony Gateway or

the SpectraLink 8000 SVP Server (via System Status). If there are
alarms, see SpectraLink 8000 Telephony Gateway: Administration
Guide or SpectraLink 8000 SVP Server: Administration Guide for
information.

6. Make sure the handset’s gateway port is connected to a working

telephone line. Check the line at the demarc block. You may need
to contact your vendor to perform this check.

7. Check the cabling between the gateway and the demarc block and

between the demarc block and the telephone system ports.

8. Move the handset to a different port location and test again.

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

Handset Status Messages

Handset status messages provide information about the SpectraLink
8020/8030 Wireless Telephone’s communication with the AP and host
telephone system. The following table summarizes the status
messages, in alphabetical order.

Message Description Action

3 chirps (audio)

Address Mismatch

Assoc Failed
xxxxxxxxxxxx

Assoc Timeout
xxxxxxxxxxxx

Auth Failed
xxxxxxxxxxxx

Auth Timeout
xxxxxxxxxxxx

Bad Code Type xx
Expected Code
Type yy

Bad Config

Bad SSID No SSID has been entered. Enter an SSID in the Admin menu.

Download failure icon

Handset is not able to communicate
with the best AP, probably because
that AP has no bandwidth available.

Handset software download files are
incorrect or corrupted.

x…x = AP MAC address.
Handset association was refused by
AP; displays MAC of failing AP.

x…x = AP MAC address.
Handset did not receive association
response from AP; displays MAC of
failing AP.

x…x = AP MAC address.
Handset authentication was refused
by AP; displays MAC of failing AP.

x…x = AP MAC address.
Handset did not receive
authentication response from AP;
displays MAC of failing AP.

xx, yy = software license types
Handset software does not match
current handset license selection.

Some needed configuration type has
not been set.

Update handset code in the TFTP
server and power cycle the handset.

None. This is only a warning, the call
will handoff to the best AP once it
becomes available.

Download new software from the

SpectraLink site per Chapter 7 Software
Maintenance.

Check handset and AP security
settings.
Ensure AP is configured per

Configuration Note.

Try another AP.

Check handset and AP security
settings.
Ensure AP is configured per

Configuration Note.

Try another AP.

Check handset and AP security
settings.
Ensure AP is configured per

Configuration Note.

Try another AP.

Check handset and AP security
settings.
Ensure AP is configured per

Configuration Note.

Try another AP.

Download new software from the

SpectraLink site per Chapter 7 Software
Maintenance.

Check all required handset
configuration parameters for valid
settings.

64 1725-36030-001_B.doc

Message Description Action

Bad Phintl File

Handset software download files are
incorrect or corrupted.

Download new software from the

SpectraLink site per Chapter 7 Software
Maintenance.

Bad Program File

Handset software download files are
incorrect or corrupted.

Download new software from the

SpectraLink site per Chapter 7 Software
Maintenance.

(battery icon),
Battery Low,
beep (audio)

Low battery.

In call: the battery icon displays and a
soft beep will be heard when the user is
on the handset and the battery charge
is low. User has 15–30 minutes of
battery life left.

The Battery Pack can be changed while
the call is still in progress. Do not press
the END key. Quickly remove the
discharged Battery Pack and replace
with a charged Battery Pack, power on
the handset and press the START key
to resume the call in progress.

Not in call: The battery icon displays
whenever the Battery Pack charge is
low The message Low Battery and a
loud beep indicate a critically low
battery charge when user is not on the
handset. The handset will not work until
the Battery Pack is charged.

Battery Failure The Battery Pack is not functioning.

Replace the Battery Pack with a new or
confirmed SpectraLink Battery pack.
Any non-SpectraLink Battery Packs will
not work.

Battery Failed

Battery Pack is damaged or
incompatible with handset.

Replace the Battery Pack with a new or
confirmed SpectraLink Battery Pack.
Any non-SpectraLink Battery Packs will
not work.

Cant Renew DHCP
yyy.yyy.yyy.yyy

Charging …

y…y = DHCP server IP address
DHCP server is not responding to
initial renewal attempt.

The handset is charging in the

Configuration problem. Check the IP
address configuration in the DHCP
server.

No action needed.

Desktop Charger.

Charge Complete The handset is now fully charged No action needed.

Checking Code

Handset is contacting the Download
Master to determine if it has a newer
version of software that should be
downloaded.

None, this message should only last for
approximately one second. If message
remains displayed, power off and
contact customer support for a
replacement handset.

Checking DHCP IP

The handset is retrieving DHCP

None. This is informational only.

information from the DHCP server.

Troubleshooting

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

Message Description Action

CRC Code Error

The software which has been TFTP
downloaded has a bad redundancy
code check.

Try the download again - it is possible
the software was corrupted during
download. If the error repeats, check
that the download image on the TFTP
server is not corrupted.

Code Mismatch!

The software loaded into the handset
is incorrect for this model handset.

Verify the License Management value is
correct. Replace the software image on
the TFTP server with software that is
correct for the handset model.

DHCP Error (1-5) DHCP Error 1

The handset cannot locate a DHCP
server. It will try every four seconds until
a server is located.

DHCP Error 2

The handset has not received a
response from the server for a request
for an IP address. It will retry until a
server is found.

DHCP Error 3

The server refuses to lease the handset
an IP address. It will keep trying.

DHCP Error 4

The server offered the handset a lease
that is too short. The minimum lease
time is 10 minutes but Polycom
recommends at least one hour
minimum lease time. The handset will
stop trying. Reconfigure the server and
power cycle the handset.

DHCP Error 5

Failure during WEP Key rotation
process (proprietary feature).

DHCP Lease Exp.
yyy.yyy.yyy.yyy

y…y = DHCP Server IP address
DHCP is not responding to renewal
attempts (at least one renewal
succeeded).

The handset failed to renew its DHCP
lease, either because the DHCP server
is not running, or because the
configuration has been changed by the
administrator. The handset will attempt
to negotiate a new lease, which will
either work, or change to one of the
above DHCP errors (1-4).

DHCP NACK Error
yyy.yyy.yyy.yyy

y…y = DHCP server IP address
DHCP server explicitly refused
renewal.

The DHCP lease currently in use by the
handset is no longer valid, which forces
the handset to restart. This problem
should resolve itself on the restart. If it
does not, the problem is in the DHCP
server.

DL not on sector

Handset software download files are
incorrect or corrupted.

Download new software from the

SpectraLink site per Chapter 7 Software
Maintenance.

66 1725-36030-001_B.doc

Message Description Action

DO NOT POWER
OFF

The handset is in a critical section of
the software update.

None. Do not remove the Battery Pack
or attempt to power off the handset
while this is displayed. Doing so may
require the handset to be returned to
Polycom to be recovered.

Duplicate IP

The handset has detected another
device with its same IP address.

If using DHCP, check that the DHCP
server is properly configured to avoid
duplicate addresses.

If using Static IP, check that the
handset was assigned a unique
address.

Erase Failed

Erasing Memory

Download process failed to erase the
memory in the handset. This
operation will retry.

Handset has determined that a
download should occur and is erasing
the current software from memory.
This message also displays a
progress bar. When the progress bar
fills the display line the erase

Operation will retry but may eventually
report the error "int. error: 0F." Power
cycle the handset.

None. When the progress bar fills the
display line the erase operation is
complete.

Do not turn the handset off during this
operation.

operation is complete.

Error!...

[error details]

A fatal software error is detected. All
handset operation is halted and any
call is lost.

This message appears during Halt on
Error mode. An error message displays.
Note the message details and power
cycle the handset.

Fatal Error
Err Code ####

The handset has detected a fault
from which it cannot recover.

Record the error code so it can be
reported. Turn the handset off then on
again. If error persists, try registering a
different handset to this telephone port.
If error still persists, contact Polycom
technical support and report the error.

Files too big

Handset software download files are
incorrect or corrupted.

Download new software from the

SpectraLink site per Chapter 7 Software
Maintenance.

Flash config error

Handset internal configuration is
corrupt.

Perform "Restore Defaults" operation
via admin menu or reprogram with the
Handset Administration Tool.

Initializing …

The handset is performing power on

None. This is informational only.

initialization.

Multiple GW Reg
yyy.yyy.yyy.yyy

y…y = Gateway IP address
Handset received responses from
multiple gateways; displays IP
address of one responding gateway.

Check each SpectraLink 8000
Telephony Gateway for the handset’s
MAC address on the Telephone Line
Configuration screen. Delete any
duplicate entries leaving only one entry
on the correct Telephone Gateway and
port for this handset.

Troubleshooting

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

Message Description Action

Must Upgrade SW!

Handset software is incompatible with
hardware.

Download new software from the

SpectraLink site per Chapter 7 Software
Maintenance.

Net Busy
xxxxxxxxxxxx

x…x = AP MAC address
Handset cannot obtain sufficient

Try the call again later.

bandwidth to support a call; displays
MAC of failing AP.

No DHCP Server

Handset is unable to contact the
DHCP server.

Check that DNCP is operational and
connected to wireless LAN or use Static
IP configuration in the handset.

No SSID

Attempted to run site survey

Configure an SSID in the Admin menu.

application without an SSID set.

No Func Code

Handset software download files are
incorrect or corrupted.

Reconfigure the handset to gain access
to the wireless LAN and download new
code.

No GW Response
yyy.yyy.yyy.yyy

y…y = Gateway IP address
Handset has lost contact with the
SpectraLink 8000 Telephony

Verify that the SpectraLink 8000
Telephony Gateway is properly
configured.

Gateway.
Handset cannot find a SpectraLink

8000 Telephony Gateway.
Handset not registered on

SpectraLink 8000 Telephony
Gateway.

SpectraLink 8000 Telephony
Gateway is not working

Verify that the SpectraLink 8000
Telephony Gateway is powered on. If
so, follow standard SpectraLink 8000
Telephony Gateway troubleshooting
procedures.

No LAN connection at the AP or
SpectraLink 8000 Telephony
Gateway.

No IP Address Invalid IP.

Verify SpectraLink 8000 Telephony
Gateway connection to LAN and all
APs.

Check the IP address of the handset
and reconfigure if required.

No Net Access

Cannot authenticate / associate with
AP.

Verify the AP configuration.
Verify that all the WEP settings in the
handset match those in the APs.

No Net Found

This indicates the handset cannot find
any access points due to:

No radio link. Verify that the AP is turned on.

No SSID – Auto-learn not supported (or)
Incorrect SSID.

Verify the SSID of the wireless LAN
and enter or Auto-learn it again if

required. See SpectraLink

8020/8030 Wireless Telephone
Configuration section.

68 1725-36030-001_B.doc

Message Description Action

AP does not support appropriate data
rates.

Out of range.

Check the AP configuration against

Configuration Note for AP.

Try getting closer to an AP. Check to
see if other handsets are working
within the same range of an AP. If
so, check the SSID of this handset.

Incorrect Security settings.

Verify that all the security settings in
the WT match those in the APs.

No Net Found
xxxxxxxxxxxx yy

x…x = AP MAC address
yy = AP signal strength
Handset cannot find a suitable access
point; displays MAC and signal strength
of “best” non-suitable AP found.

Check AP and handset network
settings such as SSID, Security, Reg
domain and Tx power. Ensure APs

are configured per Configuration
Note. Try Site Survey mode to

determine more specific cause.

No Reg Domain Regulatory Domain not set.

Configure the Regulatory Domain of
the handset.

No PBX

No communication with host telephone
system.

Displays before the system has
synchronized ports with the host
telephone system. Should disappear
when the ports are correctly wired
and programmed.
Make sure the proper PBX switch
has been selected within the
SpectraLink 8000 Telephony
Gateway.

No SW found

Server Busy

A required software component has not
been identified.

Handset is attempting to download from
a Download Master that is busy
downloading other handsets and

Check that the correct software has
been downloaded and is available.

None. The handset will automatically
retry the download every few
seconds.

refusing additional downloads.

Service
Unavailable.
Restarting …

An error has caused the handset to lose
the call. It is now making its best effort to
restart and return to standby mode.

Occurs during Restart on Error
mode. The handset is attempting to
register with the PBX and resume
normal operation. Error details may
be available through the syslog
server and by download with the
Handset Administration Tool.

Storing Config

Handset is storing changes to handset
configuration.

None. Informational only. The
handset may display this briefly
following a configuration change or
software download.

System Busy
yyy.yyy.yyy.yyy

y…y = SVP Server/Telephony Gateway
IP Address

All call paths are in use. Try the call

again in a few minutes.
Gateway or SVP server has reached call
capacity; displays IP address of
Gateway/SVP Server.

Troubleshooting

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

Message Description Action

System Locked
(with Busy Tone)

TFTP ERROR(x):yy

Gateway is locked.

A failure has occurred during a TFTP
software download. (x) = The file number
which was being downloaded; yy is an
error code describing the particular
failure. Possible error codes are:

01 = TFTP server did not find the
requested file.

02 = Access violation (reported from
TFTP server).

Try the call again, the system has

been locked for maintenance.

Error code 01, 02 or 07 - check the

TFTP server configuration.

Error code 81, the handset will

attempt to download the file again.

For other messages, power off the

handset, then turn it on again to retry

the download. If the error repeats,

note it and contact Polycom

technical support.
07 = TFTP server reported "No such

user" error.
81 = File put into memory did not CRC.
FF = Timeout error. TFTP server did not

respond within a specified period of time.

Too many errors

Unknown
xx:yy:zz

The handset continues to reset and
cannot be recovered.

A phrase is missing from the phintl file.

Fatal error. Return handset to

Polycom.

Download new software from the

SpectraLink site per Chapter 7

Software Maintenance.

Updating …

The handset is internally updating its
software images

None. The handset may do this

briefly after a download. This is

informational only.

Updating Code

Handset is downloading new software
into memory. The number icons at the
bottom of the display indicate which file
number is currently being downloaded.
This message also displays a progress
bar. When the progress bar fills the

None. When the progress bar fills

the display line the update operation

is complete on that file.

Do not turn the handset off during

this operation.

display line the update operation is
complete on that file.

Wrong Code Type

The software loaded into the handset is
the wrong type for this model handset.

Verify the license type is set

correctly.

If the license type is correct, replace

the software image on the TFTP

server with the software that is

correct for the handset model.

Waiting

Handset has attempted some operation
several times and failed and is now
waiting for a period of time before
attempting that operation again.

None. The handset is waiting for a

specified period of time before

attempting that operation again.

70 1725-36030-001_B.doc

Appendix A: Regulatory Domains

This table details the specifications for regulatory domain settings.
Polycom recommends that you check with local authorities for the
latest status of their national regulations for both 2.4 and 5 GHz
wireless LANs.

Domain

Identifier

01

02

03

04

05

802.11 Mode Band Channels

g only
b & b/g mixed

a

g only
b & b/g mixed

a

g only
b & b/g mixed

a

g only
b & b/g mixed

a

g only
b & b/g mixed

a

2.4000 – 2.4745 GHz 1 – 11 n/a 100mW (+20dBm)

5.1500 – 5.2500 GHz 36 – 48 No 50mW (+17dBm)

5.2500 – 5.3500 GHz 52 – 64 Yes

5.4700 – 5.7250 GHz 100 – 140 Yes

5.7250 – 5.8250 GHz 149 – 161 No

2.4000 – 2.4845 GHz 1 – 13 n/a

5.1500 – 5.2500 GHz 36 – 48 No

5.2500 – 5.3500 GHz 52 – 64 Yes

5.4700 – 5.7250 GHz 100 – 140 Yes

2412.0 – 2472.0 GHz 1 – 13 n/a

5.1500 – 5.2500 GHz 36 – 48 No

5.2500 – 5.3500 GHz 52 – 64 Yes

2.4000 – 2.4835 GHz 1 – 13 n/a

5.1500 – 5.2500 GHz 36 – 48 No

5.2500 – 5.3500 GHz 52 – 64 Yes

2.4000 – 2.4845 GHz 1 – 11 n/a

5.1500 – 5.2500 GHz 36 – 48 No

5.2500 – 5.3500 GHz 52 – 64 Yes

5.4700 – 5.6500 GHz 100 – 124 Yes

5.7250 – 5.8250 GHz 149 – 161 No

DFS

Required?

Max. Power Limit

(peak power)

100mW (+20dBm)

100mW (+20dBm)

100mW (+20dBm)

100mW (+20dBm)

100mW (+20dBm)

Countries

US
Canada
Mexico
Brazil

Europe
Australia
New Zealand

Japan

Singapore

Korea

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

06

07

g only
b & b/g mixed

a

g only
b & b/g mixed

a

2.4000 – 2.4745 GHz 1 – 11 n/a

5.2500 – 5.3500 GHz 52 – 64 Yes

100mW (+20dBm)

5.4700 – 5.7250 GHz 100 – 140 Yes

5.7250 – 5.8500 GHz 149 – 165 No

2.4000 – 2.4845 GHz 1 – 13 n/a 100mW (+20dBm)

5.1500 – 5.2500 GHz 36 – 48 No 50mW (+17dBm)

5.2500 – 5.3500 GHz 52 – 64 Yes

5.4700 – 5.7250 GHz 100 – 140 Yes

100mW (+20dBm)

5.7250 – 5.8250 GHz 149 – 161 No

Taiwan

Hong Kong

72 1725-36030-001_B.doc

Index

A

Access point

Coverage.............................................................48

Coverage test ......................................................57

Audio problems ....................................................63

C

Capacity .................................................................61

Checking code.......................................................59

Customer Support Hotline....................................4

D

Dial tone.................................................................63

Download messages

Failure or Recovery ............................................60

Normal................................................................59

E

Erasing memory....................................................59

H

Hotline......................................................................4

M

Modes, Wireless Telephone.................................17

N

No dialtone ............................................................63

O

Obstructions ..........................................................62

Out of range...........................................................61

R

Regulatory Domain ..............................................31

Restore Defaults..............................................33, 34

S

SpectraLink Voice Priority (SVP)

Description............................................................9

Status messages.....................................................64

T

Transmission obstructions...................................62

U

Updating code.......................................................59

User Preferences....................................................19

W

Wireless Telephone

Audio problems ..................................................63

Configuration problems......................................62

Configure Preferences.........................................19

Dial tone problems..............................................63

Infrastructure problems.......................................62

Problems with.....................................................61

Status messages .................................................. 64

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