Polycom 7000 User Manual
Polycom
User Guide for the
®
SoundStation® IP 7000 Phone
SIP 3.1.1
November, 2008 Edition
1725-40075-001 Rev. B
SIP 3.1.1
Trademark Information
Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®,
ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management
System™, HDX 4000™, HDX 7000™, HDX 8000™, HDX 9000™, HDX 9001™, HDX 9002™, HDX 9004™,
Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, Pro-Motion™, QSX™,
2
ReadiManager™, Siren™, SoundStructure™, StereoSurround™, V
IU™, Visual Concert™, VS4000™, VSX™, and
the industrial design of SoundStation are trademarks of Polycom, Inc. in the United States and various other countries.
All other trademarks are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications
held by Polycom, Inc.
Disclaimer
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of
incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal
injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties
are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This
warranty gives you specific legal rights which may vary depending on local law.
Copyright Notice
Portions of the software contained in this product are:
Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper
Copyright © 1998 by the Massachusetts Institute of Technology
Copyright © 1998-2003 The OpenSSL Project
Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved
Copyright © 1995-2002 Jean-Loup Gailly and Mark Adler
Copyright © 1996-2004, Daniel Stenberg, <daniel@haxx.se>
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated
documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to
use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to
whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the
Software.
THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
© 2008 Polycom, Inc. All rights reserved.
Polycom Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating
into another language or format.
As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software
contained within its products. The software is protected by United States copyright laws and international treaty
provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.
About This Guide
Thank you for choosing the Polycom® SoundStation® IP 7000 conference
phone. This conference phone provides multi-person audio and video
conferencing capabilities for medium to large conference rooms within a
Session Initiation Protocol (SIP) internet telephony system.
This guide provides everything you need to quickly use your new conference
phone. Verify with your system administrator that the network is prepared for
configuring the conference phone. Also, read the Parts List and the Safety and
Compliance section in this guide before you set up and use the conference
phone.
This guide includes regulatory compliance information that your system
administrator should review. You can also view this guide at
www.polycom.com/voicedocumentation.
Changes to this Guide
The following sections are new for this edition:
• Connecting Optional Video Components on page 1-11
• Registering the Phone on page 1-14
• Using the Phone When it is Connected to a Polycom HDX System on page
4-7
Major changes have occurred to the following sections since the previous
edition:
• Optional Accessories on page 1-2
• Connecting Optional External Microphones on page 1-8
• Adding Contacts to Your Local Contact Directory on page 2-19
• Placing Calls on page 3-2
• Restarting the Phone on page 4-26
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User Guide for the Polycom SoundStation IP 7000 Phone
iv
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Changes to this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1-1
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Installing the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Registering the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Before You Use Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Connecting Network and Power Sources . . . . . . . . . . . . . . . . . . . . . . . 1-3
Connecting the Phone Using a Power over Ethernet Source . . . 1-3
Connecting the Phone Using AC Power (One Phone) . . . . . . . . . 1-4
Connecting the Phone Using AC Power
(One Phone, with Multi-Interface Module) . . . . . . . . . . . . . . . . . . 1-5
Connecting the Phone Using AC Power
(Two Phones, with Multi-Interface Module) . . . . . . . . . . . . . . . . . 1-6
Connecting Optional External Microphones . . . . . . . . . . . . . . . . . . . . 1-8
Connecting Optional Auxiliary Audio Components . . . . . . . . . . . . . 1-9
2.5mm Audio Connector on Phone . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Audio Connectors on Multi-Interface Module . . . . . . . . . . . . . . 1-11
Connecting Optional Video Components . . . . . . . . . . . . . . . . . . . . . . 1-11
Features of the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Understanding Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Navigating Menus and Entering Data . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
2 Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Updating Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Updating the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Updating the Time and Date Display . . . . . . . . . . . . . . . . . . . . . . . 2-3
Updating the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Updating the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
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User Guide for the Polycom SoundStation IP 7000 Phone
Updating the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Selecting a Different Ring Tone for Your Phone . . . . . . . . . . . . . . 2-9
Setting Distinctive Ring Tones for Contacts . . . . . . . . . . . . . . . . . 2-9
Updating Audio Quality and Capabilities . . . . . . . . . . . . . . . . . . . . . 2-11
Updating the Sound Quality of Your Phone . . . . . . . . . . . . . . . . 2-11
Enabling Auxiliary Audio Components . . . . . . . . . . . . . . . . . . . 2-12
Adjusting the Speaker and Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Using Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Viewing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Adding Contacts to Your Local Contact Directory . . . . . . . . . . . . . . 2-19
Adding Contacts Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Adding Contacts From Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
Adding Contacts to Your Local Contact Directory From a
Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Searching for Contacts in Your Local Contact Directory . . . . . . 2-23
Searching for Contacts in a Corporate Directory . . . . . . . . . . . . 2-24
Updating Contacts in Your Local Contact Directory . . . . . . . . . . . . . 2-26
Deleting Contacts From Your Local Contact Directory . . . . . . . . . . 2-27
Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Understanding Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
3 Using the Basic Features of Your Phone . . . . . . . . . . . . . . . 3-1
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Redialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Holding and Resuming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Setting Up Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Managing Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Muting Conference Call Participants . . . . . . . . . . . . . . . . . . . . . . 3-12
Placing Conference Call Participants on Hold . . . . . . . . . . . . . . 3-13
Removing Conference Call Participants . . . . . . . . . . . . . . . . . . . . 3-14
Obtaining Information About Conference Call Participants . . 3-14
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Contents
Holding and Resuming Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Splitting Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Ending Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Performing a Consultative Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Performing a Blind Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Forwarding Calls Statically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Forwarding Calls Dynamically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Managing Speed Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
4 Using the Advanced Features of Your Phone . . . . . . . . . . . 4-1
Using Computer or Mobile Audio with the Conference Phone . . . . . . . . 4-1
Listening to Computer or Mobile Audio . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Ending Computer or Mobile Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Placing Computer or Mobile Audio on Hold . . . . . . . . . . . . . . . . . . . . 4-5
Creating Conference Calls with Computer or Mobile Audio . . . . . . 4-5
Adjusting the Volume of Computer or Mobile Audio . . . . . . . . . . . . 4-6
Using the Phone When it is Connected to a Polycom HDX System . . . . . 4-7
Placing Calls When Your Phone is Connected to a
Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Placing Calls When You Don’t Have Any Active Calls . . . . . . . . 4-9
Placing Calls When You Have an Audio-Only Call
on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Placing Calls When You Have an Active Audio-only Call or
a Video Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Placing Calls Using Call Lists, Directories, Speed Dial
Index Numbers, and the Redial Key When Your Phone is
Connected to a Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Answering Calls When Your Phone is Connected to a
Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Answering Calls When You Don’t Have Any Active Calls . . . 4-11
Answering Calls When You Have an
Audio-Only Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Answering Calls When You Have an Active Call . . . . . . . . . . . 4-12
Ending Calls When Your Phone is Connected to a
Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Holding Calls When Your Phone is Connected to a
Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Transferring Calls When Your Phone is Connected to a
Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
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User Guide for the Polycom SoundStation IP 7000 Phone
Forwarding Calls When Your Phone is Connected to a
Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Enabling Do Not Disturb When Your Phone is Connected to a
Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Rejecting Calls When Your Phone is Connected to a
Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Hosting Conference Calls When Your Phone is Connected to a
Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Setting Up Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Handling Active Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Managing Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Controlling Volume and Muting Calls When Your Phone is
Connected to a Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Showing Content When Your Phone is Connected to a
Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Handling Multiple Call Appearances When Your Phone is
Connected to a Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Handling Computer or Mobile Audio When Your Phone is
Connected to a Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Handling Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Updating Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Selecting Contacts to Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Blocking Contacts From Viewing Your Status . . . . . . . . . . . . . . . . . . 4-22
Monitoring the Status of Contacts in Your Buddy List . . . . . . . . . . . 4-24
Integrating With Microsoft Office Live Communications
Server 2005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Restarting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
viii
5 Troubleshooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . 5-1
Installation Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . Safety Notices-1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1
Getting Started with Your Phone
This chapter provides basic installation instructions and information for
obtaining the best performance from your SoundStation IP 7000 conference
phone.
The SoundStation IP 7000 conference phone is a next-generation phone with a
modern industrial design, and the latest advancements in Polycom voice
technology.
Some of the key features of the phone include:
• Extraordinary audio performance
• Strong IP telephony feature set
1
• Built-in voice bridge for multi-participant conferences
• Ability to connect two phones together for convenience, performance, and
flexibility
• Ability to connect to Polycom HDX systems to conduct video calls and
conferences
• A port built into the console to allow calls from a computer calling
application or a mobile phone
This chapter includes the following topics:
• Parts List on page 1-2
• Installing the Phone on page 1-3
• Registering the Phone on page 1-14
• Features of the Phone on page 1-15
• Understanding Icons on page 1-18
• Navigating Menus and Entering Data on page 1-20
1 - 1
User Guide for the Polycom SoundStation IP 7000 Phone
To read about how to change the settings on your phone, see
Chapter 2, Customizing Your Phone. To read about the phone’s basic features,
see Chapter 3, Using the Basic Features of Your Phone. To read about more
advanced features, see Chapter 4, Using the Advanced Features of Your
Phone.
If you require additional information or assistance with your new phone, see
your system administrator.
Parts List
The following items are included in your basic phone package:
• SoundStation IP 7000 Conference Phone
• 25-foot Network Cable
• Quick Start Guide
Make sure your conference phone package contains each item. If any item is
missing, see your system administrator.
Optional Accessories
SoundStation IP 7000 Conference Phone
The following items are optional accessories for the phone:
• AC Power Kit with:
— Power Adapter
— Regional Power Cord
— Power Insertion Cable
25-foot Network Cable
Quick Start Guide
1 - 2
Getting Started with Your Phone
• Multi-Interface Module Package with:
— Multi-Interface Module
— 12-foot Network Cable (10-pin)
— Power Adapter
— Regional Power Cord
• Console Interconnect Cable
• External Microphone Kit with two SoundStation IP 7000 extended
microphones
• External Microphone Kit with two Polycom HDX Microphone Arrays
• Mobile Phone Cable
• Computer Calling Kit with Computer Calling Cable
• Video Kit with a Polycom HDX Microphone Cable
Installing the Phone
This section describes how to install your phone. It includes the following
topics:
• Connecting Network and Power Sources on page 1-3
• Connecting Optional External Microphones on page 1-8
• Connecting Optional Auxiliary Audio Components on page 1-9
• Connecting Optional Video Components on page 1-11
Connecting Network and Power Sources
There are four ways to connect your phone to the network and a power source.
Your system administrator can tell you which of the following methods best
suits your teleconferencing needs:
• Power over Ethernet (PoE)
• AC Power (One Phone)
• AC Power (One Phone, with Multi-Interface Module)
• AC Power (Two Phones, with Multi-Interface Module)
Connecting the Phone Using a Power over Ethernet Source
Power over Ethernet is the default connection for the phone.
1 - 3
User Guide for the Polycom SoundStation IP 7000 Phone
Note
AC power adapters are not included in the PoE package. If you require one, see
your system administrator.
The following figure shows how to connect the phone to the network using a
PoE source.
1 2
25-foot Network Cable
To connect the phone using a PoE source:
1. Connect the 25-foot Network Cable to the LAN jack on the phone.
2. Connect the other end of the 25-foot Network Cable to an available
LAN port on the wall or hub/switch device port.
Connecting the Phone Using AC Power (One Phone)
If a PoE source is not available, connect the phone to an AC power source. To
connect the phone to an AC power source, make sure you have the optional
AC Power Kit (containing a Power Adapter, Regional Power Cord, and a
Power Insertion Cable).
1 - 4
Getting Started with Your Phone
The following figure shows how to connect the phone to an AC power source.
Power Insertion Cable
2
3
4
1
25-foot Network Cable
Power Adapter
To connect the phone to an AC power source:
1. Connect the 25-foot Network Cable to the LAN jack on the phone.
2. Connect the other end of the 25-foot Network Cable to the
Power Insertion Cable.
3. Connect the Power Insertion Cable to an available LAN port on the wall
or hub/switch device port.
4. Connect the Power Adapter to the Power Insertion Cable.
5. Connect the other end of the Power Adapter (with the attached
Regional Power Cord) to the wall outlet.
5
Connecting the Phone Using AC Power (One Phone, with Multi-Interface
Module)
You can connect one phone to an AC power source and the Multi-Interface
Module. In this way, you have access to the auxiliary audio connectors on the
module so you can connect speakers, wireless (lapel) microphones, and
recording devices and computers (to record phone calls).
Before you set up a phone using the Multi-Interface Module, make sure you
have the optional Multi-Interface Module Package (containing a
Multi-Interface Module, 12-foot Network Cable (10-pin), Power Adapter, and
Regional Power Cord).
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User Guide for the Polycom SoundStation IP 7000 Phone
The following figure shows how to connect the phone to an AC power source
and the Multi-Interface Module.
Power Adapter
Multi-Interface
Module
6
5
12-foot
3
Network Cable (10-pin)
1
2
25-foot
Network Cable
To connect the phone to an AC power source and the Multi-Interface Module:
1. Connect the 12-foot Network Cable (10-pin) to the LAN jack on the
phone.
2. Connect the other end of the 12-foot Network Cable (10-pin) to the
Multi-Interface Module.
3. Connect the 25-foot Network Cable to the Multi-Interface Module.
4. Connect the other end of the 25-foot Network Cable to an available
LAN port on the wall or hub/switch device port.
4
1 - 6
5. Connect the Power Adapter to the Multi-Interface Module.
6. Connect the other end of the Power Adapter (with the attached
Regional Power Cord) to the wall outlet.
Connecting the Phone Using AC Power (Two Phones, with Multi-Interface
Module)
If you have a larger room configuration, you can connect up to two phones
together. In this case, the phones act as one phone and display the same
information. For more information on how to use your phone when two
phones are connected, see your system administrator.
Getting Started with Your Phone
Before you connect two phones together, make sure you have the optional
Multi-Interface Module Package (containing a Multi-Interface Module, 12-foot
Network Cable (10-pin), Power Adapter, and Regional Power Cord) and the
optional Console Interconnect Cable.
The following figure shows how to connect two phones to the network using
AC power.
Power Adapter
6
Multi-Interface
Module
7
5
Console
Interconnect Cable
1
War ning
12-foot
3
Network Cable (10-pin)
2
25-foot
Network Cable
To connect two phones to an AC power source:
Make sure you connect the two phones and the Multi-Interface Module before you
connect the Power Adapter (with the attached Regional Power Cord) to the wall
outlet.
1. Connect the 12-foot Network Cable (10-pin) to the LAN jack on the first
phone.
4
2. Connect the other end of the 12-foot Network Cable (10-pin) to the
Multi-Interface Module.
3. Connect the 25-foot Network Cable to the Multi-Interface Module.
4. Connect the other end of the 25-foot Network Cable to an available
LAN port on the wall or hub/switch device port.
5. Connect the Power Adapter to the Multi-Interface Module.
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User Guide for the Polycom SoundStation IP 7000 Phone
6. To connect phones, plug one end of the Console Interconnect Cable into
one of the microphone connectors on the first phone and the other end of
the cable into one of the microphone connectors on the second phone.
7. Connect the other end of the Power Adapter (with the attached
Regional Power Cord) to the wall outlet.
Connecting Optional External Microphones
You can connect microphones to the phone using an optional
External Microphone Kit. Depending on the External Microphone Kit you
have, your kit will contain either two SoundStation IP 7000 extended
microphones (analog), or two Polycom HDX Microphone Arrays (digital).
Connect the free end of a microphone cable to one of the microphone
connectors on the phone. You can connect two microphones to one phone.
The following figure shows two SoundStation IP 7000 extended microphones
connected to a single phone. You would connect two Polycom HDX
Microphone Arrays in the same way.
1 - 8
If your conference room setup has two connected phones, you can only
connect one microphone to one phone (you cannot connect a microphone to
each phone). Connect the free end of a microphone cable to the available
microphone connector on one of the phones. It does not matter which phone
you attach the microphone to.
The following figure shows a two phone setup with a SoundStation IP 7000
extended microphone. You would attach a Polycom HDX Microphone Array
in the same way.
Console Interconnect Cable
Getting Started with Your Phone
Power Adapter
Multi-Interface
Module
12-foot
Network Cable (10-pin)
Connecting Optional Auxiliary Audio Components
You can connect various auxiliary audio components, such as wireless (lapel)
microphones, speakers, and recording devices and computers (to record
phone calls) to your phone. You can also connect your conference phone to
audio from a mobile phone or a computer calling application. You connect
audio components to one of the following connectors:
• 2.5mm audio connector on your conference phone—to hear audio from
mobile phones and computer calling applications.
To connect a mobile phone to your conference phone, you require the
optional Mobile Phone Cable. To connect a computer calling application
to your conference phone, you require the optional Computer Calling Kit
(containing a Computer Calling Cable).
25-foot
Network Cable
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User Guide for the Polycom SoundStation IP 7000 Phone
• Audio connectors and ports on the Multi-Interface Module—to connect
wireless (lapel) microphones, speakers, and recording devices and
computers (to record phone calls).
To connect audio components to the Multi-Interface Module, see your
system administrator.
After you connect an auxiliary audio component to the Multi-Interface
Module, you must enable the component. To enable the component, see
Enabling Auxiliary Audio Components on page 2-12.
Note
You do not have to enable audio from a mobile phone or from a computer calling
application. This audio is automatically enabled when you connect the
Mobile Phone Cable or the Computer Calling Cable to the 2.5mm audio connector
on your conference phone.
2.5mm Audio Connector on Phone
Your conference phone has a 2.5mm audio connector to connect to a mobile
phone or to a computer calling application. You connect a mobile phone or
computer calling application so you can use the conference phone speaker to
stream two-way audio from the mobile phone or computer calling application
for hands-free conversations. When you connect mobile or computer audio to
your conference phone, all participants in a call or conference call (including
those connected through a mobile phone or computer calling application) can
hear and speak to each other.
The 2.5mm audio connector is located on the right side of your conference
phone, behind a door you flip open.
The following figure shows the 2.5mm audio connector on the side of the
conference phone. The 2.5mm audio connector has a mobile phone icon above
it.
1 - 10
Getting Started with Your Phone
To connect to audio from a mobile phone:
>>
Connect one end of the optional Mobile Phone Cable to the headset jack on
your mobile phone, and connect the other end to the 2.5mm audio
connector on your conference phone.
Note
If your conference phone setup has two connected phones, you can attach the
Mobile Phone Cable to either conference phone.
For information on using your conference phone with a mobile phone
connection, see Using Computer or Mobile Audio with the Conference Phone
on page 4-1.
To connect to audio from a computer calling application:
>>
Connect one end (the end with two connectors) of the Computer Calling
Cable (contained in the optional Computer Calling Kit) to the sound card
on your computer, and connect the other end to the 2.5mm audio
connector on your phone.
For information on using your phone with a computer calling application, see
Using Computer or Mobile Audio with the Conference Phone on page 4-1.
Audio Connectors on Multi-Interface Module
The Multi-Interface Module has various connectors and ports to connect
wireless (lapel) microphones, speakers, and recording devices and computers
(to record phone calls). To attach and use audio components, see your system
administrator.
Connecting Optional Video Components
You can connect your phone to a Polycom HDX system so that your phone can
conduct video calls and conferences. You can connect your phone to the
following Polycom HDX systems running 2.5 or later:
• Polycom HDX 4000™ series
• Polycom HDX 7000™ series
• Polycom HDX 8000™ HD
• Polycom HDX 9000™ series
For information on how to use your phone when it is connected to a
Polycom HDX system, see Using the Phone When it is Connected to a Polycom
HDX System on page 4-7. For detailed information on how to use a Polycom
HDX system, see the Polycom HDX documentation at www.polycom.com/
videodocumentation.
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User Guide for the Polycom SoundStation IP 7000 Phone
Before you set up your phone to connect to a Polycom HDX system, make sure
you have the optional Video Kit (containing a Polycom HDX Microphone
Cable). You use the Polycom HDX Microphone Cable to connect your phone
to the Polycom HDX system.
When you connect your phone to a Polycom HDX system, you do not need to
connect the phone to a power source. The Polycom HDX system provides the
power source.
To connect your phone to a Polycom HDX system:
Note
Note
You can only connect a single-phone setup to the Polycom HDX system. That is,
you cannot connect two phones together (using the Console Interconnect Cable),
and then connect the phones to a Polycom HDX system.
1. Connect your phone to the network:
If you are using a Multi-Interface Module, follow the steps for Connecting the Phone
Using AC Power (One Phone, with Multi-Interface Module) on page 1-5, and then
go to step 2.
a Connect the 25-foot Network Cable to the LAN jack on the phone.
b Connect the other end of the 25-foot Network Cable to an available
LAN port on the wall or hub/switch device port.
The following figure shows how to connect the phone to the network.
1 - 12
2. (Optional.) Connect an external microphone or auxiliary audio
components to your phone. See Connecting Optional External
Microphones on page 1-8 and Connecting Optional Auxiliary Audio
Components on page 1-9.
Getting Started with Your Phone
k
Note
Polycom
HDX System
You can only connect one external microphone to your phone. The other
microphone connector on your phone must be available to connect to the
Polycom HDX system.
You may be able to connect additional Polycom HDX Microphone Arrays to the
Polycom HDX system (the exact number depends on the Polycom HDX system you
have). To find out how many Polycom HDX Microphone Arrays you can connect to
your system, see the “optional setup” instructions in the setup guide for your system
at www.polycom.com/videodocumentation.
3. Connect one end of the Polycom HDX Microphone Cable into an
available microphone connector on your phone, and connect the other
end to the Polycom HDX system.
The following figure shows how to connect the Polycom HDX
Microphone Cable to an available microphone connector on your phone.
The other end of the cable connects to the Polycom HDX system.
Network Cable
To Networ
1 - 13
User Guide for the Polycom SoundStation IP 7000 Phone
Registering the Phone
Generally, your phone will be deployed with multiple other phones. In this
case, your system administrator will configure the phone parameters
beforehand, so that after you set up your phone, the phone will be registered
and ready to use.
If your phone is not part of a large phone deployment, your phone may not be
registered after you set it up. Before you use your phone, you or your system
administrator will have to register it.
For detailed information on how to register your phone after you install it, see
Quick Tip 44011: Registering Standalone SoundPoint IP and SoundStation IP
Phones, available at http://www.polycom.com/usa/en/support/voice/
soundpoint_ip/VoIP_Technical_Bulletins_pub.html
Before You Use Your Phone
Note
Since you can customize your phone in many different ways, and your
system administrator can enable and disable certain features, the user
interface that displays on your phone may differ from the figures that
appear in this guide.
Before you use your phone, familiarize yourself with the phone’s features, the
icons that display on the screen, and how to navigate menus and enter data.
1 - 14
Features of the Phone
Getting Started with Your Phone
The following figure shows the primary hardware features of your phone
console.
2
1
3
3
2
Feature Description
1 Speaker Allows for ringer and hands-free audio output.
2 Microphones
3 LED Indicators Indicate phone and call status through three bi-color
Provide 360
microphones.
LEDs. The LEDs illuminate to indicate the following
normal operational states:
• Solid red—A muted call
• Flashing red—A call is on hold
• Solid green—A dial-tone is available, dialing is
in-progress, or call is in-progress
• Flashing green—An incoming call
o
coverage by three internal
1 - 15
User Guide for the Polycom SoundStation IP 7000 Phone
The following figure shows the primary components on your phone console:
1
2
3
12
4
5
11
6
10
9
7
8
.
Item Description
1 LCD graphic display Shows call and status information, messages,
soft keys, menus, time, and date.
2 Soft keys Select specific context-sensitive functions that
display on the screen above each soft key.
1 - 16
3 Scroll keys Allow you to:
• Scroll through displayed information
• Enable or disable fields
• View the Speed Dial Info list (Up scroll key)
• View the Received Calls list (Left scroll key)
• View the Placed Calls list (Right scroll key)
• View the Missed Calls list (Down scroll key)
Getting Started with Your Phone
Item Description
4 End Call key Ends a call.
5 Select key Allows you to:
• Select a field of displayed data
• Enable or disable fields
6 Volume keys Adjust the volume of the speaker and the ringer.
7 Mute key Stops local audio from being heard at the far end
of the call.
8 Dial pad keys Contain 10 digits, 26 alphabetic characters, and
other special characters available in
context-sensitive applications.
9 Redial key Places a call to the most recently dialed person.
10 Conference key Allows you to set up local audio conferences.
11 Menu key Allows you to access additional features and
configuration settings.
12 Make Call key Initiates a call.
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User Guide for the Polycom SoundStation IP 7000 Phone
Understanding Icons
Line, Call State, or
Icon
Indicator Description
Active call using
Polycom
Voice™ technology
Active call not using
Polycom HD Voice
Audio-only call An audio-only call is either active or on hold, or
Call forward You have enabled the call forward feature on your
Conference A conference is in progress. See Hosting
Dialing The phone is placing a call.
®
HD
A call is in progress using Polycom HD Voice.
The active call icons merge into one icon on the
phone screen. The following figure shows what
displays on the screen during an active call:
A call in is progress that does not use
Polycom HD Voice.
the phone is placing a call. In lists, the icon
represents an audio-only call.
phone. See Forwarding Calls on page 3-19.
Conference Calls on page 3-9.
1 - 18
Hold A call or conference is on hold. See Holding and
Resuming Calls on page 3-8 and Holding and
Resuming Conferences on page 3-15.
Do Not Disturb You have enabled the Do Not Disturb feature on
your phone. Your phone will not ring. See
Enabling Do Not Disturb on page 3-21.
Far mute You have applied the far mute feature to a
conference call participant. The muted participant
can hear all participants, but no participant can
hear the muted participant. See Muting
Conference Call Participants on page 3-12.
Icon
Getting Started with Your Phone
Line, Call State, or
Indicator Description
Presence Identifies the status of a buddy in your Buddy
Status list. See Using Buddy Lists on page 4-20.
—Online
—Busy or On the phone
—Be right back, Away, or Out to lunch
—Offline
Registered line The phone can place and receive calls.
Registered shared
line
Ringing The phone is ringing.
Unregistered line The phone is unable to place and receive calls.
Video call A video call is taking place, or the phone is
Voice mail message You have a new voice mail message. See Using
The phone, which shares a directory number with
another phone, can place and receive calls. See
Understanding Shared Lines on page 2-30.
placing a video call. In lists, the icon represents a
video call.
Voice Mail on page 3-24.
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User Guide for the Polycom SoundStation IP 7000 Phone
Navigating Menus and Entering Data
To navigate menus and enter data, use the following tips.
Note
After 20 seconds of inactivity, the menu system automatically exits to the idle
screen unless an edit session is in progress.
If you want to ... Then do this ...
Enter the Main Menu
Press .
Exit the Main Menu and return to the
idle screen
Exit the Main Menu or Directories
menu
Return to the previous menu Press the Back soft key.
Cancels the current task or edit
session
Scroll through a list or menu items Press the Up and Down scroll keys:
Press
Press the Exit soft key.
Press the Cancel soft key.
When lists appear on more than one page,
press the * key to Page Up, or press the #
key to Page Down.
.
and .
1 - 20
Select a menu item Do one of the following:
• Scroll to the menu item, and then press
.
• Scroll to the menu item, and then press
the Select soft key.
• Press the dial pad key that corresponds
to the item in the numbered menu list.
For example, to select the second item
in a menu, press 2.
Enter text In text-entry mode, press the number keys
one or more times.
For example, to enter “A,” press
once. To enter “C,” press three
times quickly.
(To enter and dial an IP address or URL,
see Placing Calls on page 3-2.)
If you want to ... Then do this ...
Getting Started with Your Phone
Enter numbers, uppercase
characters, or lowercase characters
Press the 1/A/a soft key one or more times.
The format the text will display in appears at
the top of the screen.
Enter text in a specific language Press the Encoding soft key.
The language the text will display in
appears at the top of the screen.
Enter special characters Do the following:
• In text-entry mode, press the 1/A/a soft
key to select A/Ascii or a/Asciii mode,
and then press or
one or more times.
• Press one or more times.
Enter a space In text-entry mode, press the 1/A/a soft key
to select A/Ascii or a/Asciii mode, and then
press three times quickly.
Delete text you entered Press the << soft key.
View additional soft keys Press the More soft key.
Enable or disable fields Press the Right or Left scroll key:
and .
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User Guide for the Polycom SoundStation IP 7000 Phone
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