Polycom 670 Quick Reference Manual

Polycom 670

Quick Reference Guide

Keys Key Description

Directories key – Access to local directories and call

lists

Conference key – Establishes a 3-way conference call.

Trans fer key – Transfer of current call to third party.

Redial key – Redial the most recently dialed number.

Voicemail key – Retrieves messages from the voice

mailbox.

Menu key – Access local (your phone) and global (your

organization) features.

Do Not Disturb key – Switches Do Not Disturb mode

on and off.

Hold key – Places a call on “Hold” or resumes it.

Speakerphone key – Allows for hands-free

communication during calls.

Microphone Mute key – Mutes audio transmission

locally during calls.

Headset key – Allows you to place and receive calls

through an optionally connected headset.

Display Control Keys – Use

to scroll through the displayed information.

Use
data.

to select a field of displayed data. Use

Volume Keys – Use these to adjust the volume

of the handset, headset, speaker, and ringer.

and (arrow keys)

to delete displayed

Basic Phone Features

Make a Call

1. Lift the Handset and dial the phone number.

2. Depending on your phone and configuration,

you may need to Dial 9 before placing a call.

Answering a Call

To answer a call, pick up the handset or to answer using the
speakerphone, press the Speaker key.

Redial

Press the Redial key to call a recently dialed number.

Ending Calls

To end a call, replace the handset.

To Park a Call This places the call on hold in a “park orbit”

so the call can be retrieved from another phone.

1. Press Tr ansfe r key (soft key)

2. Then press *94. Listen to what Park number the call will

be placed on.

3. Press Tran sfer key again to complete.

To Retrieve A Parked Call There are two different ways to

retrieve a parked call.

1. Pick up the handset and press the numbered Park Key

(soft key-LED) where the call has been placed.

2. With handset on the hook, press *95 followed by the

parked call line number (i.e.*951 or *952, etc.), Press
DIAL, then pick up the handset to talk.

Rebooting/Restarting Your Phone

Restart your phone for troubleshooting proposes.

1. Press Menu key

2. Select Settings > Basic > Restart Phone (seen
on the LED panel)

3. “Are you sure?” Appears on graphic display.

4. Press the Ye s soft key. The restart process begins.

For Your Reference

Access your Voicemail and other
phone settings online

Voicemail Access Number (calling
from outside your phone system)

Voicemail

Quick Access Code

https://myfeatures.
itstelecom.net

772-597-2743

*98 (from your handset)

772.597.3423 | www.itsfiber.com

Advanced Call Handling ITS CommPortal

Call Hold

1. To put a call on hold, press the Hold key

2. To retrieve the call, press the Hold key again or press the

Resume key

Call Transfer

1. Press the Transfer soft key – this places the current call on hold.

2. Transfer the call using one of these methods:

Blind Transfer

• To transfer the call before the other person answers, press the

Blind soft key in the LED

• Dial the number (or the extension) of the person you want to

call. The call is automatically connected to that person.

Note: If you are transferring to an extension,

press the Send or Transfer soft key

after dialing the extension.

Consultative Transfer

• Dial the number or extension of the person you want to call.

• Wait until the person has answered.

• Complete the transfer by pressing the Transfer key again.

Call Waiting

If a second call comes in while you are on the phone, you will hear
a tone and the phone LED screen will display the details of the
second caller. To answer the second call, select Hold button or
press the Answer soft key.

3 Way Calling

1. When in a regular call, press the Conference key.

2. Dial the person you want to join you call.

3. Once this person has answered press the Conference key
again to set up the three way call.

Using Do Not Disturb

Do Not Disturb enables you to send call straight to voice mail.

1. If you have a key marked Do Not Disturb, press this to turn Do

Not Disturb On and off.

Voicemail (from your Polycom 650 handset)

When you have one or more unheard voice messages waiting,
your phone will display a flashing light in the upper right corner.

• To access voice mail: Press the Messages button.

• Enter your unique PIN

• To listen to your voice messages: Press 1

• To listen to your other messages: Press 11

• To save a message: Press 2

• To delete a message: Press 3

• To transfer a voice message to another extension: Press 5,

then the extension number.

• To change your mailbox settings: Press 4

• To go back to previous menu: Press

• To finish: Press #

You may also access your voice mail visually

using ITS CommPortal online management tool.

(see right top)

*

ITS CommPortal gives you a powerful and easy

to use Web interface to use access your voice mail
and phone settings.

Logging In:

1. Go to https://myfeatures.itstelecom.net

2. Enter your 10-digit phone number

3. Enter your password.*

*Get password for first time log-in from your account manager.

You can change the password after that time.

Change Password

1. Go to Settings page

2. Enter your new password in Password box

3. Re-enter your new password in the Confirm

Password box

4. Click Change Password

Dashboard Page

The dashboard displays new voice messages, recent
received and missed calls, contacts, and settings you
have applied to your phone.

Messages & Calls

• The Messages tab displays new and saved voice

messages. Play, delete, or market as heard/unheard.

• Missed Calls, Dialed Calls, and Received Calls show

you all your recent called activity.

Call Manager

• The Summary tab of Call Manager provides a

description of what will happen to your incoming calls.

Configure Your Phone Keys

1. Select the Settings page in ITS CommPortal.

2. Select the Phones tab.

3. Click on the Configure Your Phone link.

_____________________________________

Call Forwarding (from your handset)

Your phone system supports different types of Call
Forwarding:

Immediate, Busy, and No Answer.

• To enable/disable call forwarding using the handset,

dial the access code for the type of call forwarding
you want to enable/diable followed by the number you
wish to forward calls to (see table below).

• The easiest way to use Call Forwarding is the

ITS CommPortal online management tool in the
Call Manager Tab.

ITS CommPortal

Immediate Call Forwarding Activation *72

Immediate Call Forwarding Deactivation *73

Busy Call Forwarding Activation *90

Busy Call Forwarding Deactivation *91

No Answer Call Forwarding Activation *92

No Answer Call Forwarding Deactivation *93

If you have any additional questions not addressed on this guide,

call us at 772.597.3423, or visit: www.itsfiber.com