Polycom 6020, 6000 User Manual
SpectraLink 6020 Wireless Telephone
Handset Administration Tool
Administration Guide
SpectraLink 6000 System
January 2008 Edition
1725-36094-001
Version C
SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System
Trademark Information
Polycom® and the logo designs
SpectraLink®
LinkPlus
Link
NetLink
SVP
Are trademarks and registered trademarks of
Polycom, Inc. in the United States of America
and various countries. All other trademarks
used herein are the property of their respective
owners.
Patent Information
The accompanying product is protected by one
or more US and foreign patents and/or pending
patent applications held by Polycom, Inc.
Copyright Notice
Copyright © 2006 to 2008 Polycom, Inc.
All rights reserved under the International and
pan-American copyright Conventions.
No part of this manual, or the software
described herein, may be reproduced or
transmitted in any form or by any means, or
translated into another language or format, in
whole or in part, without the express written
permission of Polycom, Inc.
Do not remove (or allow any third party to
remove) any product identification, copyright or
other notices.
Every effort has been made to ensure that the
information in this document is accurate.
Polycom, Inc. is not responsible for printing or
clerical errors. Information in this document is
subject to change without notice and does not
represent a commitment on the part of Polycom,
Inc.
Notice
Polycom, Inc. has prepared this document for
use by Polycom personnel and customers. The
drawings and specifications contained herein
are the property of Polycom and shall be neither
reproduced in whole or in part without the prior
written approval of Polycom, nor be implied to
grant any license to make, use, or sell equipment
manufactured in accordance herewith.
Polycom reserves the right to make changes in
specifications and other information contained
in this document without prior notice, and the
reader should in all cases consult Polycom to
determine whether any such changes have been
made.
No representation or other affirmation of fact
contained in this document including but not
limited to statements regarding capacity,
response-time performance, suitability for use,
or performance of products described herein
shall be deemed to be a warranty by Polycom
for any purpose, or give rise to any liability of
Polycom whatsoever.
Contact Information
Please contact your Polycom Authorized
Reseller for assistance.
Polycom, Inc.
4750 Willow Road,
Pleasanton, CA 94588
http://www.polycom.com
2
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About This Document
This document explains the configuration and administration of the
SpectraLink 6020 Wireless Telephone (the handset) using the Handset
Administration Tool, a software utility developed by Polycom for this
purpose. SpectraLink 6020 Wireless Telephones are supported on
SpectraLink 6000 Systems (WTS) using the SpectraLink 6100 Master
Control Unit (MCU) or the SpectraLink 6300 MCU. MCU versions
prior to the Mod-3 (M3) MCU are not supported.
Polycom Model Numbers
This document covers the following registered model numbers:
Link 602X, PC232
Related Documents
SpectraLink 6100 MCU: Facility Preparation (1725-36096-001)
SpectraLink 6100 MCU: Installation and Operation (1725-36097-001)
SpectraLink 6300 MCU: Operator’s Console (1725-36098-001)
SpectraLink 6020 Wireless Telephone and Accessories User Guide
(1725-36092-001)
SpectraLink 6020 Wireless Telephone Quick Reference Guide
(1725-36093-001)
SpectraLink 6020 Wireless Telephone Advanced Features Template
(1725-36095-001)
Available at
http://www.spectralink.com/resources/manual_linkwts.jsp
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3
SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System
LinkPlus Interface Guide (1725-361xx-001 where xx indicates a number
corresponding to the type of PBX)
Available at
http://www.spectralink.com/resources/manual_linkwts.jsp
Customer Support Hotline
Polycom wants you to have a successful installation. If you have
questions please contact the Customer Support Hotline at
800-775-5330. The hotline is open Monday through Friday,
6 a.m. to 6 p.m. Mountain time.
Icons and Conventions
.
This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
Note these instructions carefully.
Label
This typeface indicates a key, label, or button on SpectraLink
hardware.
4
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Contents
0 About This Document ................................................................3
1 Configuration Overview............................................................7
Polycom Model Numbers..................................................................3
Related Documents.............................................................................3
Customer Support Hotline ................................................................4
Icons and Conventions.......................................................................4
2 Standby Menus ........................................................................9
Default Settings .................................................................................10
3 Handset Administration Tool Installation..................................11
Installing the USB Driver.................................................................11
Install the Handset Administration Tool.......................................17
4 Using the Handset Administration Tool ....................................19
Connecting the Handset...................................................................20
Password Configuration ..................................................................23
Error Information..............................................................................24
Software Updates..............................................................................25
Version................................................................................................27
5 Site-Programmed Telephony Features......................................29
6 Software Maintenance............................................................31
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5
7
Configuration Overview
Configuration of the SpectraLink 6020 Wireless Telephone requires
several preliminary steps. The MCU must be programmed for system
feature activation as detailed in SpectraLink 6100 MCU: Installation and
Operation or SpectraLink 6300 MCU: Operator’s Console, depending on
which type of system is installed in the facility.
The handsets are shipped from the factory with correct software code.
If updates are available, they may be downloaded from the Polycom
website http://www.spectralink.com/softwareUpdates
Customer Service for information about updates and downloads.
Code updates are loaded into the handset through the Dual Charger.
This device has a USB port beside the power jack to connect it with a
PC. The Handset Administration Tool is a software utility that is
installed on the PC and enables the software downloads and handset
configuration. This utility may be downloaded from the Polycom
website. It is also provided on the Polycom Installation Manuals CD.
1
. Contact
These steps summarize the sequence for configuring handsets on a
new SpectraLink 6000 System. The following sections describe these
steps in detail.
1. Configure the MCU for feature access per above references.
2. Download any available SpectraLink 6020 Wireless Telephone
software updates to a PC running Windows 2000 or Windows XP
with a USB port.
3. Download the USB driver and the Handset Administration Tool.
4. Set up the Dual Charger for the SpectraLink 6020 Wireless
Telephone and place the handset in the Charger.
5. Install the USB driver software and the Handset Administration
Tool software.
6. Use the
download the updated code to the handset.
7. Remove the handset from the Dual Charger and cycle the power
for the settings to take effect.
8. Record the feature settings for end users via the template
provided for this purpose.
Firmware tab of the Handset Administration Tool to
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Standby Menus
The SpectraLink 6020 Wireless Telephone features a standby menu to
configure user preferences and administrative settings, including
password protection for the administrative settings. The standby
menu is opened by pressing the
2
Cfg softkey from standby mode.
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SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System
Default Settings
One of the options on the handset’s Admin Settings menu is Restore
Defaults
User Profiles
Setting/profile Loud Soft Vibrate Silent Custom
Ring Cadence PBX PBX Off Off PBX
Ring Tone Tone 1 Tone 1 Tone 1 Tone 1 Tone 1
Ring Volume 7 3 1 1 5
Vibrate Cadence Off Off PBX Off PBX
Ring Delay None None None Non e 5 Seconds
Noise Mode Normal Normal Normal Normal Normal
Headset/Speaker Ring Speaker Speaker Speaker Speaker Speaker
Key Tones Enabled Enabled Disabled Disabled Enabled
. The following is a list of the default settings.
Handset Settings
Setting Default
Keypad Autolock Disabled
Language English
Set Extension [blank]
Set User Name [blank]
Display Contrast Medium
Use Hearing Aid No
Startup Song Play
Admin Settings
Setting Default
Disable Password 123456
Change Password 123456
Restore Defaults n/a
Speakerphone Enabled
10
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