Polycom 6000 User Manual 2

product pic here

Administrator’s Guide

for Polycom® QDX™ 6000 Systems

February 2009 Edition

3725-30856-001

Version 3.0

Trademark Information

Polycom®, the Polycom logo design, ReadiManager® SE200, and VSX® are registered trademarks of Polycom, Inc. Global Management System™, Polycom QDX™ 6000, Polycom MGC™, PathNavigator™, People+Content™, Polycom EagleEye™, Polycom Lost Packet Recovery™, SoundStructure™, and StereoSurround™ are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

Administrator’s Guide for Polycom QDX 6000 Systems

About This Guide

The Administrator’s Guide for Polycom QDX 6000 Systems is for administrators who need to configure, customize, manage, and troubleshoot QDX 6000 system.

Please read the QDX 6000 system documentation before you install or operate the system.

 QDX 6000 System Setting Up Guide, which describes how to connect the

mandatory cables and optional devices to the QDX 6000 system.

 User’s Guide for Polycom QDX 6000 Systems, which describes how to

perform video conferencing tasks.

Contents

About This Guide············································································ i Introducing the Polycom QDX System····································· 1-1

Setting Up Your System Hardware ······································· 1-1

Administrator’s Guide for Polycom QDX 6000 Systems

Positioning the System

Powering On and

Configuring with the Setup Wizard

······················································· 1-1

Off ························································· 1-2

······································ 1-2

Networks······················································································ 2-1

Connecting to the LAN

Configuring LAN Properties

Configuring IP Settings

Specifying H.323 Settings

Configuring the System to Use a Gatekeeper ······················ 2-3

Specifying Quality of

Configuring the System for Use with a Firewall or NAT········ 2-5

Configuring Call Preferences

······················································· 2-1

··············································· 2-1

······················································ 2-3

················································ 2-3

Service ··········································· 2-4

··············································· 2-7

Monitors and Cameras·······························································3-1

Monitors·········································································· 3-1

Configuring Monitor Settings

Adjusting Screen Layout

·········································· 3-1

················································· 3-3

Specifying, Showing and Turning Off

Adjusting the Monitor's Color Balance, Sharpness, and Brightness

Preventing Monitor Burn-In

Connecting Cameras

Configuring Camera Settings and Video Quality

Configuring Camera Pres

···································································· 3-5

············································ 3-6

·························································· 3-6

ets············································ 3-8

the PIP ····················· 3-5

Options······ 3-7

Microphones and Speakers·······················································4-1

Microphones

Polycom Microphone Lights

Configuring Audio Settings

Speakers·········································································· 4-2

···································································· 4-1

············································ 4-1

············································· 4-2

Contents

Setting the Speaker Volume············································· 4-2 Audio meter································································· 4-3

Content and Captions ································································5-1

Sharing content································································· 5-1

Configuring Content Sharing

··········································· 5-1

Configuring Content Display with People+Content IP·········· 5-1

Configuring Captions

Configuring Meeting Cap

Configuring Rolling Captions

························································· 5-2 tions········································· 5-2

·········································· 5-3

Calling and Answering·······························································6-1

Configuring Call Settings

Configuring Directory Settings

···················································· 6-1

············································· 6-2

Creating a Localized System Name with the Polycom QDX 6000 Web Interface

······························································· 6-2

Managing Directories with the Polycom QDX 6000 Web Interface

·················································································· 6-2

Configuring the Global Directory

Configuring Remote Control Behavior

········································· 6-3

··································· 6-4

System Location and Appearance············································7-1

Setting Date, Time, and Language········································· 7-1

Customizing the Home Screen

Displaying Speed Dial Sites

Adding Marquee Text

············································· 7-2

············································· 7-4

···················································· 7-4

Screen Savers···································································· 7-5

Adding Screen Saver Text

Adding a Screen Saver Logo

··············································· 7-5

············································ 7-6

Security························································································ 8-1

Configuring Security Options

Setting the Room and Remote Access Passwords

Managing User Access to Settings and Features

Configuring Security Mode

Enabling AES Encryption

·············································· 8-1

····················· 8-2

······················· 8-3

················································· 8-4

···················································· 8-5

Managing the System Remotely················································ 9-1

Using the Polycom QDX 6000 Web Interface··························· 9-1

Accessing the Polycom QDX 6000 Web Interface ················· 9-1

Administrator’s Guide for Polycom QDX 6000 Systems

Monitoring a Rooms or Call with the Polycom QDX 6000 Web

Interface ······································································ 9-1

Managing System Profiles with the Polycom QDX 6000 Web Interface

······································································ 9-2

Sending a Message

Setting Up SNMP

························································ 9-3

······························································ 9-4

Statistics and Diagnostics·······················································10-1

Accessing the Diagnostics Screens

·······································10-1

System Status ··································································10-1

Call statistics

···································································10-2 Network········································································· 10-3 Video·············································································10-3 Audio ············································································10-4 Reset System ···································································10-4

Recent Calls

Call Detail Report (CDR)

Information in the CDR

Call Detail Report Archives

····································································10-5

····················································10-5

·················································10-6

············································10-8

System Logs ····································································10-8

Viewing System Logs····················································10-8 Downloading System Logs············································· 10-9

System Log Settings

······················································10-9

Troubleshooting········································································ 11-1

Placing a Tes

Enabling Bas

General Troubleshooting

Power and Start-up

t Call ····························································11-1 ic Mode························································· 11-1

···················································11-2

·······················································11-2 Controls ·····································································11-3 Access to Screens and Systems ········································11-4 Calling ·······································································11-5 Displays ·····································································11-6 Cameras ·····································································11-7 Audio ········································································11-8 Error Indications ························································ 11-11

System Back Panel View and Cables ·····································12-1

System Back Panel View

····················································12-1

iii

Contents

System Cables ································································· 12-2

Logo Customization································································· 13-1

Customizable Logos··························································13-1 Software Needed······························································ 13-1

Logo File Requirements

Creating a Customized Software Update Package

Uploading Your Customized Software Update Package

·····················································13-1

···················13-2

···········13-2

Upgrading System Software···················································· 14-1

Upgrading System Software by PC ······································14-1 Rescue Mode ···································································14-2

Regulatory Notices···································································15-1

Introducing the Polycom QDX System

Your POLYCOM® QDX™ 6000 is a state-of-the-art visual collaboration tool. With crisp, clean video and crystal-clear sound, Polycom QDX 6000 system provides natural video conferencing interaction through the most advanced video communications technology.

The system provides integrator-class connectors and supports multiple video and audio sources. These solutions allow integrators to create specialized and unique, real-time video environments for their customers.

Setting Up Your System Hardware

This manual provides information to supplement the system setting up guide provided with your system and its optional components. A printed copy of the system setting up guide is provided with each Polycom QDX 6000 system.

Positioning the System

Polycom QDX 6000 system is designed to be placed on a tabletop or in an equipment rack.

To position the system:

1 Install the mounting brackets on the system if you need to mount it in an

equipment rack, or install the self-adhesive feet if you will place the system on a table or shelf.

2 Place the system in the desired location. Position the system so that the

camera does not face toward a window or other source of bright light.

1-1

Introducing the Polycom QDX System

Leave enough space to connect the cables easily. Place the camera and display together so that people at your site face the camera when they are looking at the display.

Powering On and Off

Connect power and power on the system after you have connected all of the equipment that you will use with it. Make sure that the system is powered off before you connect devices to it.

To po wer on t he P oly com QDX 6000 system:

 Press the power switch on the back of the system.

The indicator light on the front panel of the system provides this information:

Indicator Light System Status

Off System is powered off. Steady red light System is initializing. Blinking red light System is updating software. Steady green light System is in a call. Blinking red light against steady green

light Steady blue light System is awake, not in a call. Blinking red light against steady blue

light Blinking blue light (on 1 sec, off 2 sec) System is asleep.

System received an IR signal while in a call.

System received an IR signal while awake and not in a call.

Configuring with the Setup Wizard

When you power on your system for the first time, the setup wizard detects the system’s IP and leads you through the minimum configuration steps required to place a call.

The setup wizard allows you to set a room password, which allows you to limit access to the Admin Settings. The default room password is the 16-digit system serial number from the System Information screen or the back of the system.

Make sure you can re call the roo m p assword if you set one. If you forget the password, you will have to reset the sy stem, dele te the sy stem file s, and run the setu p wizard again in order to access Admin Settings and rese t the password .

1-2

You can run the setup wizard or view the configuration screens in either of these two ways.

 In the room with the system — Use the remote control to navigate the

screens and enter information. You can use the number pad on the

Administrator’s Guide for Polycom QDX 6000 Systems

remote control to enter text just like you can with a cell phone.

 From a remote location — Use a web browser to access the Polycom

QDX 6000 Web Interface.

For more information, refer to Managing the System Remotely.

1-3

Networks

This guide covers network types used worldwide. Please note that not all the network types are available in all countries.

Before you begin configuring the network options, you must make sure your network is ready for video conferencing.

Connecting to the LAN

Before you begin configuring the network options, you must make sure your network is ready for video conferencing.

You must connect the system to a LAN to:

 Make H.323 calls.  Use the Global Directory Server.  Access the Web interface.  Use People+Content™ IP.

Configuring LAN Properties

To configure LAN properties:

1 Go to System > Admin Settings > LAN Properties. 2 Configure these settings on the LAN Properties screen:

Setting Description

IP Address

Your IP Address is

Or Use the

Following IP Address

Specifies how the system obtains an IP address.

Obtain IP address automatically



gets an IP address from the DHCP server on the LAN.

Enter IP address manually



not be assigned automatically.

If the system obtains its IP address automatically, this area displays the IP address currently assigned to the system.

If you selected address here.

Changing the IP address causes the system to restart.

- Select if the system

- Select if the IP address will

Enter IP Address Manually

, enter the IP

2-1

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