Polycom 6000 User Manual
Polycom® QDX™ 6000 System
Administrator Guide
4.0.0 | Nov. 2011 | 3725-30856-001/A
Trademark Information
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trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United
States and various other countries.
All other trademarks are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.
© 2011 Polycom, Inc. All rights reserved.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law,
reproducing includes translating into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the
software contained within its products. The software is protected by United States copyright laws and
international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g.,
a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not
responsible for printing or clerical errors. Information in this document is subject to change without notice.
About This Guide
The Administrator Guide for Polycom QDX 6000 Systems is for administrators
who need to configure, customize, manage, and troubleshoot Polycom QDX
6000 systems.
Please read the Polycom QDX 6000 system documentation before you install
or operate the system. The following related documents for Polycom QDX
6000 systems are available at www.polycom.com/videodocumentation:
• Hardware Installation Guide for Polycom QDX Systems, which describes how
to set up the hardware
• User Guide for Polycom QDX 6000 Systems, which describes how to perform
video conferencing tasks
• Release Notes, which provides brief information of the release version
• API Reference Manual for Polycom QDX 6000 Systems, which provides API
command descriptions
For support or service, please contact your Polycom distributor or go to
Polycom Support at www.polycom.com/support.
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Administrator Guide for Polycom QDX 6000 System
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Contents
1 Introducing the Polycom QDX 6000 Systems . . . . . . . . . . . 1-1
Polycom QDX 6000 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Setting Up Your System Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Positioning the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Powering On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Configuring the Polycom QDX 6000 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
2 Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Getting the Network Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Connecting to the LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Configuring Call Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Configuring Dialing Order Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Contents
Positioning the Polycom QDX 6000 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Powering On the Polycom QDX 6000 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Admin Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Configuring LAN Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Configuring IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Specifying H.323 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Configuring the System to Use a Gatekeeper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Configuring the System to Use a Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Specifying SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Specifying Quality of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Configuring the System for Use with a Firewall or NAT . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Firewall Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
H.460 NAT Firewall Traversal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
3 Monitors and Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Connecting Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Configuring Monitor Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Adjusting Screen Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Specifying, Showing and Turning Off the PIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Adjusting the Monitor’s Color Balance, Sharpness, and Brightness . . . . . . . . . . . . . . . . 3-5
Preventing Monitor Burn-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Connecting Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Connecting Cameras to Polycom QDX 6000 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Configuring Camera Settings and Video Quality Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Configuring Advanced Polycom EagleEye SD Camera Settings . . . . . . . . . . . . . . . . . . . . . 3-11
Configuring Camera Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
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4 Microphones and Speakers . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Connecting Audio Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Connecting Audio Input to Polycom QDX 6000 Systems . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Connecting Devices to the Polycom QDX 6000 Microphone Input . . . . . . . . . . . . . . . . 4-1
Polycom Microphone Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Connecting Audio Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Connecting Speakers to Polycom QDX 6000 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Setting the Speaker Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Configuring Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
General Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
StereoSurround Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Audio Meters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Testing StereoSurround . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
5 Content and Captions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Connecting VCR/DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Configuring VCR/DVD Player Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Playing a Videotape or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Connecting Computers to Polycom QDX 6000 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Configuring Content Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Configuring Content Display with People+Content IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Configuring Captioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Configuring Meeting Captions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Configuring Rolling Captions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
6 Calling and Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Configuring Call Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Setting the Call Answering Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Configuring Directory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Creating a Localized System Name with the Polycom QDX 6000 Web Interface . . . . . 6-3
Managing Directories with the Polycom QDX 6000 Web Interface . . . . . . . . . . . . . . . . 6-4
Configuring the Global Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Directory Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Global Directory Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Local Directory Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
7 System Location, Appearance, and Tones . . . . . . . . . . . . . . 7-1
Configuring Regional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Customizing the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Displaying Contacts and Speed Dial Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Adding Marquee Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Setting Ring Tones and Alert Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Customizing Camera Names and Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Screen Savers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
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Contents
Adding Screen Saver Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Customizing System Logos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Adding a Screen Saver Logo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Adding a Web Welcome Logo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Adding a Splash Logo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Adding an Embedded UI Logo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Adding a Web Header Logo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Restoring the Default Logos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
8 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Screens that Require a Password for Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Configuring Security Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Configuring Security Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Enabling a Security Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Enabling AES Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
Setting Password Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
Setting the Room and Remote Access Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
Setting an Account Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
Managing User Access to Settings and Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
9 Managing the System Remotely . . . . . . . . . . . . . . . . . . . . . 9-1
Using the Polycom QDX 6000 Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1
Accessing the Polycom QDX 6000 Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1
Monitoring a Room or Call with the Polycom QDX 6000 Web Interface . . . . . . . . . . . . 9-2
Managing System Profiles with the Polycom QDX 6000 Web Interface . . . . . . . . . . . . 9-3
Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Setting Up SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Downloading MIBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Configuring for SNMP Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Keeping your Software Current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
10 Control Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1
Configuring Remote Control Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1
Configuring RS-232 Serial Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1
11 Statistics and Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . 11-1
Diagnostic Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1
System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2
Server Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2
Call Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-3
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-4
Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-4
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-5
Reset or Restart System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-6
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Recent Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-6
Call Detail Report (CDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-7
Information in the CDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-7
Call Detail Report Archives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-9
System Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-10
Downloading System Logs from the Polycom QDX 6000 Web Interface . . . . . . . . . 11-10
System Log Settings in the Polycom QDX 6000 Web Interface . . . . . . . . . . . . . . . . . . 11-11
12 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-1
Placing a Test Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-1
Enabling Basic Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-2
Using the Restore Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-2
Factory Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-3
How to Contact Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-3
Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices-1
A System Back Panel Views and Cables . . . . . . . . . . . . . . . . A-1
Video Inputs and Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Audio Inputs and Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Network/Power Inputs and Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
System Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
B Port Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
C Installing Polycom QDX 6000 Software . . . . . . . . . . . . . . . C-1
Collecting License Numbers and System Serial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1
Obtaining Key Codes for Software Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2
Downloading the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2
Installing Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-3
Installing a Software Upgrade on a System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-3
Installing a Software Downgrade on a System from 4.0 to 3.x . . . . . . . . . . . . . . . . . . . . C-3
viii
1
Introducing the Polycom QDX 6000 Systems
Your Polycom QDX 6000 video conferencing system is a state-of-the-art visual
collaboration tool. With standard definition video and crystal-clear sound,
Polycom QDX 6000 systems provide natural video conferencing interaction
through the most advanced video communications technology.
Polycom QDX 6000 Systems
The Polycom QDX 6000 system provides integrator-class connectors and
supports multiple video and audio sources. These solutions allow integrators
to create specialized, unique, and real-time video environments for their
customers.
Setting Up Your System Hardware
This manual provides information to supplement the setup sheets provided
with your system and its optional components. A printed copy of the system
setup sheet is provided with each Polycom QDX 6000 system. PDF versions of
the system setup sheets are available at
www.polycom.com/videodocumentation.
1 - 1
Administrator Guide for Polycom QDX 6000 System
Positioning the System
Positioning the Polycom QDX 6000 Systems
Polycom QDX 6000 systems are designed to be placed on a tabletop or in an
equipment rack.
To position the system:
1. Install the mounting brackets on the system if you need to mount it in an
equipment rack, or install the self-adhesive feet if you will place the
system on a table or shelf.
2. Place the system in the desired location. Position the system so that the
camera does not face toward a window or other source of bright light.
Leave enough space to connect the cables easily. Place the camera and
display together so that people at your site face the camera when they are
looking at the display.
1 - 2
Powering On and Off
Connect power and power on the system after you have connected all of the
equipment that you will use with it. Make sure that the system is powered off
before you connect devices to it.
Powering On the Polycom QDX 6000 Systems
To power on the Polycom QDX 6000 systems:
Press the power switch on the back of the system.
The Polycom splash screen is displayed within about 1 minute.
To power off the Polycom QDX 6000 systems:
Press the power switch on the back of the system.
Introducing the Polycom QDX 6000 Systems
The indicator light on the front of the Polycom QDX 6000 system provides this
information:
Indicator Light System Status
Off System is powered off.
Steady red light System is initializing.
Blinking red light System is updating software.
Steady green light System is in a call.
Blinking red light against steady green
light
Steady blue light System is awake, not in a call.
Blinking red light against steady blue light System received an IR signal while
Blinking blue light (on 1 sec, off 1sec) System is asleep.
System received an IR signal while in
a call.
awake and not in a call.
1 - 3
Administrator Guide for Polycom QDX 6000 System
Configuring the Polycom QDX 6000 System
Setup Wizard
When you power on your system for the first time, the setup wizard detects
the system’s IP connections and leads you through the minimum
configuration steps required to place a call.
The setup wizard allows you to set a room password, which allows you to
limit access to the Admin Settings. The default room password is the 16-digit
system serial number from the System Information screen or the back of the
system.
Make sure you can recall the room password if you set one. If you forget the
password, you will have to reset the system, delete the system files, and run the
setup wizard again in order to access the Admin Settings and reset the password.
If Security Mode is enabled, the room password is required to access the Reset
System screen. If you forget the room password while the system is in Security
Mode, refer to Using the Restore Button on page 12-2.
Admin Settings
You can run the setup wizard or view the configuration screens in either of
these two ways.
• In the room with the system — Use the remote control to navigate the
screens and enter information. You can use the number pad on the remote
control to enter text just like you can with a cell phone.
• From a remote location — Use a web browser to access the Polycom QDX
6000 Web Interface. For more information about using the web interface,
refer to Accessing the Polycom QDX 6000 Web Interface on page 9-1.
The setup wizard is available during initial setup, after a system update with
system settings not saved, or after a system reset with system settings deleted.
After you run the setup wizard, you can view or change the system’s
configuration by going to the Admin Settings in the system’s local interface or
web interface.
If you enable a security profile in the setup wizard, certain configuration
settings are set and controlled automatically.
1 - 4
Networks
This chapter covers network types used worldwide. Please note that not all
network types are available in all countries.
Getting the Network Ready
Before you begin configuring the network options, you must make sure your
network is ready for video conferencing.
To begin, refer to the Network Planning Worksheets for Video Conferencing
document, available on the Polycom web site. This document contains
information you need to prepare your network.
2
Connecting to the LAN
You must connect the system to a LAN to:
• Make H.323 or SIP calls
• Use a Global Directory Server
• Register with a management system
• Access the web interface
• Use People+Content™ IP
Configuring LAN Properties
In IPv4/IPv6 hybrid networks, the system tries IPv6 first. If that fails, the
system tries to place the call using the IPv4 address.
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Administrator Guide for Polycom QDX 6000 System
Points to Note about IPv6-only Network Limitations:
• Do not configure a Polycom Global Directory Server address.
• Disable IP H.323 in the Call Preference menu.
• The Polycom Global Management System™, Polycom ReadiManager®
SE200, and Polycom CMA™ system will not be able to connect to the Polycom
QDX 6000 system.
To configure LAN properties:
1. Go to System > Admin Settings > LAN Properties.
2. Configure these settings on the LAN Properties screen:
Setting Description
IP Address (IPv4) Specifies how the system obtains an IP address.
• Obtain IP address automatically — Select if the
system gets an IP address from the DHCP server on the
LAN.
• Enter IP address manually — Select if the IP address
will not be assigned automatically.
Changing this setting causes the system to restart.
IP Address If the system obtains its IP address automatically, this area
displays the IP address currently assigned to the system.
If you selected Enter IP Address Manually, enter the IP
address here. Changing the IP address causes the system
to restart.
Subnet Mask Displays the subnet mask currently assigned to the system.
If the system does not automatically obtain a subnet mask,
enter one here.
Changing this setting causes the system to restart.
Default Gateway
(IPv4)
Displays the gateway currently assigned to the system.
If the system does not automatically obtain a gateway IP
address, enter one here.
Changing this setting causes the system to restart.
2 - 2
Networks
Setting Description
IP Address (IPv6) Specifies how the system obtains an IP address.
• Obtain IP address automatically — Select if the
system gets an IP address automatically. DHCP is not
currently supported for IPv6. When you choose this
setting, the system uses Stateless Address
Autoconfiguration (SLAAC) to obtain a global address,
unique local address (ULA), or site-local address using
router advertisements. The network router(s) also must
be configured appropriately to provide the advertisement
packets.
• Enter IP address manually — Select if the IP address
will not be assigned automatically.
Changing this setting causes the system to restart.
Link-Local Displays the IPv6 address used for local communication
within a subnet.
Site-Local Displays the IPv6 address used for communication within
the site or organization.
Global Address Displays the IPv6 internet address.
Default Gateway
(IPv6)
Displays the gateway currently assigned to the system.
If the system does not automatically obtain a gateway IP
address, enter one here.
Changing this setting causes the system to restart.
3. Select and configure these settings:
Setting Description
Host Name Indicates the system’s DNS name.
Changing this setting causes the system to restart.
Domain
Name
DNS Servers Displays the DNS servers currently assigned to the system.
Displays the domain name currently assigned to the system.
If the system does not automatically obtain a domain name, enter
one here.
If the system does not automatically obtain a DNS server address,
enter up to four DNS servers here.
• IPv6: You can specify IPv6 DNS server addresses for IP
addresses entered manually or obtained automatically (in the
case of a system on a hybrid network that obtains IPv4 DNS
server addresses via DHCPv4).
• IPv4: You can specify IPv4 DNS server addresses only when
the IPv4 address is entered manually. When the IPv4 address
is obtained automatically, the DNS Server addresses are also
obtained automatically.
Changing this setting causes the system to restart.
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Administrator Guide for Polycom QDX 6000 System
Setting Description
LAN Speed Specify the LAN speed to use. Note that the speed you choose
Duplex Mode Specify the duplex mode to use. Note that the Duplex mode you
must be supported by the switch.
Choose Auto to have the network switch negotiate the speed
automatically. Choosing Auto automatically sets Duplex Mode to
Auto. If you choose 10 Mbps, or 100 Mbps you must set Duplex
Mode to Half or Full.
Note: Polycom does not support Auto for the Polycom QDX 6000
system only or the switch only; the settings for both must be the
same.
Changing this setting causes the system to restart.
choose must be supported by the switch.
Choose Auto to have the network switch negotiate the Duplex
mode automatically. Choosing Auto automatically sets LAN
Speed to Auto.
Note: Polycom does not support Auto for the Polycom QDX 6000
system only or the switch only; the settings for both must be the
same.
Changing this setting causes the system to restart.
4. Select and configure these settings:
Setting Description
Enable
EAP/802.1X
Identity Specifies the system’s identity used for 802.1X authentication.
Password Specifies the system’s password used for 802.1X
Enable 802.1p/Q Specifies whether VLAN and link layer priorities are enabled.
VLAN ID Specifies the identification of the Virtual LAN.This setting is
Video Priority Sets the link layer priority of video traffic on the LAN. Video
Specifies whether EAP/802.1X network access is enabled.
Polycom QDX 6000 systems support the following
authentication protocols:
• EAP-MD5
• EAP-PEAPv0 (MSCHAPv2)
• EAP-TTLS
This setting is available only when EAP/802.1X is enabled.
authentication. This setting is available only when EAP/802.1X
is enabled.
available only when 802.1p/Q is enabled. The value can be
any number from 1 to 4094.
traffic is any RTP traffic consisting of video data and any
associated RTCP traffic. This setting is available only when
802.1p/Q is enabled. The value can be any number from 0 to
7, although 6 and 7 are not recommended.
2 - 4
Configuring IP Settings
Networks
Setting Description
Audio Priority Sets the priority of audio traffic on the LAN. Audio traffic is any
RTP traffic consisting of audio data and any associated RTCP
traffic. This setting is available only when 802.1p/Q is enabled.
The value can be any number from 0 to 7, although 6 and 7
are not recommended.
Control Priority Sets the priority of control traffic on the LAN. Control traffic is
any traffic consisting of control information associated with a
call:
• H.323—H.225.0 Call Signaling, H.225.0 RAS, H.245, Far
End Camera Control
• SIP—SIP Signaling, Far End Camera Control, Binary Floor
Control Protocol (BFCP)
This setting is available only when 802.1p/Q is enabled. The
value can be any number from 0 to 7, although 6 and 7 are not
recommended.
Specifying H.323 Settings
If your network uses a gatekeeper, the system can automatically register its
H.323 name and extension. This allows others to call the system by entering
the H.323 name or extension instead of the IP address.
To specify H.323 settings:
1. Go to System > Admin Settings > Network > IP > H.323 Settings.
2. Configure these settings on the H.323 Settings screen:
Setting Description
Display H.323
Extension
H.323 Name Specifies the name that gatekeepers and gateways use to
Allows users to enter H.323 extensions separately from the
gateway ID on the Place a Call screen. If your system is
registered with a gatekeeper, this setting also displays your
H.323 extension on the home screen.
If you do not select this setting, users make gateway calls by
entering the call information in this format:
gateway ID + ## + extension
identify this system. You can make point-to-point calls using
H.323 names if both systems are registered to a gatekeeper.
The H.323 Name is the same as the System Name, unless
you change it. Your organization’s dial plan may define the
names you can use.
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Administrator Guide for Polycom QDX 6000 System
Setting Description
H.323 Extension
(E.164)
Lets users place point-to-point calls using the extension if both
systems are registered with a gatekeeper, and specifies the
extension that gatekeepers and gateways use to identify this
system.
Your organization’s dial plan may define the extensions you
can use.
Configuring the System to Use a Gatekeeper
A gatekeeper is a “network administrator” that supervises network traffic and
manages functions such as bandwidth control and admission control. The
gatekeeper also handles address translation, which allows users to make calls
using static aliases instead of IP addresses that may change each day.
To configure the system to use a gatekeeper:
1. Go to System > Admin Settings > Network > IP > H.323 Settings.
2. Select and configure these settings on the Gatekeeper screen:
Setting Description
Use Gatekeeper Specifies whether to use a gatekeeper. Gateways and
gatekeepers are required for calls from IP to ISDN.
• Off — Calls do not use a gatekeeper.
•Auto — System attempts to automatically find an
available gatekeeper.
• Specify — Calls use the specified gatekeeper. Enter the
gatekeeper’s IP address or name (for example,
gatekeeper.companyname.usa.com, or 10.11.12.13).
2 - 6
H.323 Name Specifies the name that gatekeepers use to identify this
system. You can make point-to-point calls using H.323
names if both systems are registered to a gatekeeper.
The H.323 Name is the same as the System Name, unless
you change it. Your organization’s dial plan may define the
names you can use.
H.323 Extension
(E.164)
Gatekeeper IP
Address
Specifies the extension that gatekeepers and gateways use
to identify this system.
Your organization’s dial plan may define the extensions you
can use.
If you chose to use an automatically selected gatekeeper,
this area displays the gatekeeper’s IP address.
If you chose to specify a gatekeeper, enter the IP address.
Networks
3. If you chose to specify a gatekeeper, select to view Alternate
Gatekeepers that the system can use if the primary gatekeeper is not
available.
Configuring the System to Use a Gateway
A gateway performs code and protocol conversion between H.323 (IP), SIP,
and H.320 (ISDN), so that users on different networks can call one another. If
the system is configured to use a gateway, you must also configure it to use a
gatekeeper.
To configure the system to use a gateway:
1. Go to System > Admin Settings > Network > IP > H.323 Settings.
2. Select two or three times and configure these settings on the Gateway
screen:
Setting Description
Country Code Specifies the country code for the system’s location.
Area Code Specifies the area or city code for the system’s location.
Number Specifies the gateway’s number.
H.323 Extension
(E.164)
Gateway
Number Type
Number of
Digits in DID
Number
Number of
Digits in
Extension
Specifies the extension that identifies this system for incoming
gateway calls.
The default H.323 Extension can be changed.
Specifies the number type users enter to call this system:
• Direct Inward Dial — Users enter an internal extension to
call this system directly.
Note: If you choose this setting, you must also register
the number with the gatekeeper as an E.164 alias.
• Number + Extension — Users enter the gateway number
and the system’s extension to call this system.
Specifies the number of digits in the DID number.
The national or regional dialing plan for your location
determines the standard number of digits. For instance, the
US standard is 7 digits.
Specifies the number of digits in the extension used when
Direct Inward Dial is selected.
Your organization’s dial plan determines this number.
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Administrator Guide for Polycom QDX 6000 System
Specifying SIP Settings
If your network supports the Session Initiation Protocol (SIP), you can use SIP
to connect IP calls. To use SIP, go to System > Admin Settings > Network >
Call Preference and enable SIP.
To specify SIP Settings:
1. Go to System > Admin Settings > Network > IP > SIP Settings.
2. Configure these settings on the SIP Settings screen:
Setting Description
Transport
Protocol
Authentication
Name
User Name Specifies the system’s SIP name. If you leave this field blank,
Password Specifies the password that authenticates the system to the
Registrar
Server
Indicates the protocol the system uses for SIP signaling.
The SIP network infrastructure in which your Polycom QDX
6000 system is operating determines which protocol is required.
Auto enables an automatic negotiation of protocols in the
following order: TLS, TCP, UDP. This is the recommended
setting for most environments.
TCP provides reliable transport via TCP for SIP signaling.
UDP provides best-effort transport via UDP for SIP signaling.
TLS provides secure communication of the SIP signaling. TLS is
available only when the system is registered with a SIP server
that supports TLS. When you choose this setting, the system
ignores TCP/UDP port 5060.
Specifies the name to use for authentication when registering
with a SIP Registrar Server. If you leave this field blank, the User
Name is used for authentication.
the system’s IP address is the SIP user name.
Registrar Server.
Specifies the DNS name or IP address of the SIP Registrar
Server.
By default, the SIP signaling is sent to port 5060 on the registrar
server. To specify a different port, add it to the address as shown
here:
10.11.12.13:5070
If you leave this field blank, the Proxy Server address is used.
2 - 8
Proxy Server Specifies the DNS name or IP address of the SIP Proxy Server.
If you leave this field blank, the Registrar Server is used. If you
leave both fields blank, no Proxy Server is used.
By default, the SIP signaling is sent to port 5060 on the proxy
server. To specify a different port, add it to the address as shown
here:
10.11.12.13:5070
Points to note about SIP:
The SIP protocol has been widely adapted for voice over IP communications and
basic video conferencing; however, many of the advanced video conferencing
capabilities are not yet standardized. Many capabilities also depend on the SIP
server.
Specifying Quality of Service
Set the Quality of Service options for the way your network handles IP packets
during video calls.
To specify Quality of Service:
1. Go to System > Admin Settings > Network > IP > Quality of Service.
2. Configure these settings on the Quality of Service screen:
Setting Description
Type of Service Specifies your service type and lets you choose how to set the
Networks
priority of IP packets sent to the system for video, audio, and
far-end camera control:
• IP Precedence — Represents the priority of IP packets
sent to the system. The value can be between 0 and 5. If
this setting is selected, enter the value in the Type of
Service Value field.
• DiffServ — Represents a priority level between 0 and 63. If
this setting is selected, enter the value in the Type of
Service Value field.
Type of Service
Value
Specifies the IP Precedence or Diffserv value for Video, Audio,
and Control.
• Audio—audio RTP traffic and associated RTCP traffic
• Video—video RTP traffic and associated RTCP traffic
• Control—traffic on any of the following channels:
— H.323—H.225.0 Call Signaling, H.225.0 RAS, H.245,
Far End Camera Control
— SIP—SIP Signaling, Far End Camera Control, Binary
Floor Control Protocol (BFCP)
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Administrator Guide for Polycom QDX 6000 System
Setting Description
Maximum
Transmission
Unit Size
Enable PVEC Allows the system to use PVEC (Polycom Video Error
Enable RSVP Allows the system to use Resource Reservation Setup Protocol
Specifies the Maximum Transmission Unit (MTU) size used in
IP calls. If the video becomes blocky or network errors occur,
packets may be too large; decrease the MTU. If the network is
burdened with unnecessary overhead, packets may be too
small; increase the MTU.
Concealment) if packet loss occurs.
(RSVP) to request that routers reserve bandwidth along an IP
connection path. Both the near site and far site must support
RSVP in order for reservation requests to be made to routers
on the connection path.
3. Select and configure these settings on the Bandwidth screen:
Setting Description
Dynamic
Bandwidth
Maximum
Transmit
Bandwidth
Maximum
Receive
Bandwidth
Specifies whether to let the system automatically find the
optimum line speed for a call.
Specifies the maximum transmit line speed between 64 kbps and
the system’s maximum line rate.
Specifies the maximum receive line speed between 64 kbps and
the system’s maximum line rate.
Configuring the System for Use with a Firewall or NAT
A firewall protects an organization’s IP network by controlling data traffic
from outside the network. Unless the firewall is designed to work with H.323
video conferencing equipment, you must configure the system and the
firewall to allow video conferencing traffic to pass in and out of the network.
Firewall Settings
Network Address Translation (NAT) network environments use private
internal IP addresses for devices within the network, while using one external
IP address to allow devices on the LAN to communicate with other devices
outside the LAN. If your system is connected to a LAN that uses a NAT, you
will need to enter the NAT Public (WAN) Address so that your system can
communicate outside the LAN.
2 - 10
Networks
To set up the system to work with a firewall or NAT:
1. Go to System > Admin Settings > Network > IP > Firewall.
2. Configure these settings on the Firewall screen:
Setting Description
Fixed Ports Lets you specify whether to define the TCP and UDP ports.
• If the firewall is not H.323 compatible, enable this
setting. The Polycom QDX 6000 system assigns a
range of ports starting with the TCP and UDP ports you
specify. The system defaults to a range beginning with
port 3230 for both TCP and UDP.
Note: You must open the corresponding ports in the
firewall. You must also open the firewall’s TCP port
1720 to allow H.323 traffic.
• If the firewall is H.323 compatible or the system is not
behind a firewall, disable this setting.
For IP you need 2 TCP ports per connection, 8 UDP ports
per connection. For SIP you need TCP port 5060, 8 UDP
ports per connection.
TCP Ports
UDP Ports
Enable H.460
Firewall Traversal
NAT Configuration Lets you specify whether the system should determine the
NAT Public (WAN)
Address
NAT is H.323
Compatible
Lets you specify the beginning value for the range of TCP
and UDP ports used by the system. The system
automatically sets the range of ports based on the
beginning value you set.
Note: You must also open the firewall’s TCP port 1720 to
allow H.323 traffic.
Allows the system to use H.460-based firewall traversal for
IP calls. For more information, refer to H.460 NAT Firewall
Traversal on page 2-12.
NAT Public WAN Address automatically.
• If the system is not behind a NAT or is connected to the
IP network through a Virtual Private Network (VPN),
select Off.
• If the system is behind a NAT that allows HTTP traffic,
select Auto.
• If the system is behind a NAT that does not allow HTTP
traffic, select Manual.
Displays the address that callers from outside the LAN use
to call your system. If you chose to configure the NAT
manually, enter the NAT Public Address here.
Specifies that the system is behind a NAT that is capable of
translating H.323 traffic.
Address Displayed
in Global Directory
Lets you choose whether to display this system’s public or
private address in the global directory.
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Administrator Guide for Polycom QDX 6000 System
Gatekeeper
IP Network
System with
Enterprise Location A
Enterprise Location B
Service Provider
Polycom VBP device
Traversal Enabled
System with
Traversal Enabled
that Supports H.460.18
and H.460.19
Visit the Polycom Security section of the Knowledge Base at www.polycom.com for
timely security information. Systems deployed outside a firewall are potentially
vulnerable to unauthorized access. You can also register to receive periodic email
updates and advisories.
H.460 NAT Firewall Traversal
You can configure Polycom QDX 6000 systems to use standards-based
H.460.18 and H.460.19 firewall traversal, which allows video systems to more
easily establish IP connections across firewalls.
The following illustration shows how a service provider might provide H.460
firewall traversal between two enterprise locations. In this example the
Polycom Video Border Proxy™ (VBP™) firewall traversal device is on the
edge of the service provider network and facilitates IP calls between Polycom
QDX 6000 systems behind different firewalls.
2 - 12
To use this traversal, Polycom QDX 6000 systems and firewalls must be
configured as follows:
• Enable firewall traversal on the Polycom QDX 6000 system.
• Register the Polycom QDX 6000 system to an external Polycom VBP
• Make sure that firewalls being traversed allow Polycom QDX 6000
a. Go to System > Admin Settings > Network > IP > Firewall.
b. Select Enable H.460 Firewall Traversal.
device that supports the H.460.18 and H.460.19 standards.
systems behind them to open outbound TCP and UDP connections.
— Firewalls with a stricter rule set should allow Polycom QDX 6000
systems to open at least the following outbound TCP and UDP ports:
1720 (TCP), 14085-15084 (TCP) and 1719 (UDP), 16386-25386 (UDP).
— Firewalls should permit inbound traffic to TCP and UDP ports that
have been opened earlier in the outbound direction.
Configuring Call Preferences
Call preferences help you manage the network bandwidth used for calls. You
can specify the default and optional call settings for outgoing calls. You can
also limit the call speeds of incoming calls.
To choose call preferences:
1. Go to System > Admin Settings > Network > Call Preference.
2. Configure these settings on the Call Preference screen:
Setting Description
Basic Mode Enables a limited operating mode that uses H.261 for
Networks
video and G.711 for audio. This mode provides
administrators with a workaround for interoperability
issues that cannot be solved using other methods.
The Basic Mode setting stays in effect until you
change it.
Basic Mode disables many system features such as
content sharing, far end camera control, and
advanced audio and video algorithms. Use Basic
Mode only when calling systems that fail to operate
properly with these advanced features.
IP H.323 Allows the system to make IP calls.
SIP Allows the system to use SIP when connecting IP
calls.
H.264 Specifies that the system should use H.264 for video.
H.239 Specifies standards-based People+Content data
collaboration. Enable this option if you know that
H.239 is supported by the far sites you will call. If
callers experience issues when sharing content with
other Polycom systems, disable this setting.
H.264 Content If this option is enabled, the endpoint will use H.264
protocol firstly when it is sending content. Some
endpoints have the content which is not compatible
with H.264, enabling this option may disable the
content feature. In this case, it is recommended to
disable this option.
ISDN Gateway Allows users to place IP-to-ISDN calls through a
gateway.
3. Select and configure these settings on the Network Dialing screen:
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Administrator Guide for Polycom QDX 6000 System
Setting Description
Preferred Dialing
Method
Video Dialing
Order
Specifies the preferred method for dialing various call types. If
set to Auto, calls use the configured Dialing Order. If set to
Manual, the system prompts the user to select the call type
from a list when placing a call.
Specifies how the system places video calls to directory
entries that have more than one type of number. It also
specifies how the system places video calls from the Place a
Call screen when the call type selection is either unavailable
or set to Auto. If a call attempt does not connect, the system
tries to place the call using the next call type in the list.
This setting is available only when Preferred Dialing Method
is set to Auto.
For more information, refer to Configuring Dialing Order
Settings on page 2-14.
4. Select to go to the Preferred Speeds screens and configure these
settings:
Setting Description
Preferred Speed
for Placing Calls
Determines the speeds that will be used for calls from this
system when:
• The Call Quality selection is either unavailable or set to
Auto on the Place a Call screen
• The call is placed from the directory
If the far-site system does not support the selected speed, the
system automatically negotiates a lower speed.
Maximum Speed
for Receiving
Calls
Allows you to restrict the bandwidth used when receiving
calls.
If the far site attempts to call the system at a higher speed
than selected here, the call is re-negotiated at the speed
specified in this field.
5. Select to go to the Call Speeds screen and specify the call speeds to
make available to users.
Configuring Dialing Order Settings
If the call type on the home screen is set to a specific call type, the system does
not attempt to place the call using a different call type, even if other types are
listed in Video Dialing Order.
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Networks
You can configure the Polycom QDX 6000 system so that users can choose to
place IP-to-ISDN calls through a gateway.
To allow users to place an IP-to-ISDN call through a gateway:
1. Make sure the system is registered with a gatekeeper.
2. Go to System > Admin Settings > Network > Call Preference and enable
ISDN Gateway.
3. If you want to allow users to place IP-to-ISDN calls through a gateway
when calling from the directory, do one of the following:
— On the Network Dialing screen, set Preferred Dialing Method to
Auto and select ISDN Gateway as the first choice under Video
Dialing Order. With this configuration, IP-to-ISDN calls placed from
the directory will be placed through a gateway if an ISDN number and
IP extension exist. IP-to-IP calls placed from the directory will be
placed through a gateway if an IP address and IP extension exist.
— On the Network Dialing screen, set Preferred Dialing Method to
Manual. With this configuration, users can select ISDN Gateway
from the list of call types that appears when placing a call from the
directory.
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Administrator Guide for Polycom QDX 6000 System
2 - 16
Monitors and Cameras
Connecting Monitors
Make sure that the system is powered off before you connect devices.
The following table shows how you can connect monitors to a Polycom QDX
6000 system.
Video Output Number Connector Output Formats
1 RCA (three) YPrPb
RCA (yellow) Composite
3
S-Video S-Video
2 RCA (yellow) Composite
S-Video S-Video
VGA VGA
The Polycom QDX 6000 system user interface is displayed on Monitor 1.
For Monitor 2, the system provides RCA, S-Video, and VGA connectors. Only one
at a time is active, based on the output format configured for that monitor.
3 - 1
Administrator Guide for Polycom QDX 6000 System
Configuring Monitor Settings
To configure monitors:
1. Go to System > Admin Settings > Monitors.
2. Configure these settings on the Monitors screen:
Setting Description
Number of Monitors Specifies the number of monitors to use.
Output Upon Screen
Saver Activation
(Monitor 1)
Aspect Ratio
(Monitor 1)
PIP(Monitor 1) Specifies PIP (Picture-in-Picture) behavior:
Specifies the screen saver output for Monitor 1:
Specifies whether black video or no signal is sent to the
monitor when the system goes to sleep and the screen
saver activates.
Select Black if you want to display screen saver text. This
is the recommended setting to prevent burn-in for TV
monitors.
Select No Signal if you want the display to react as if it is
not connected when the system goes to sleep. This is the
recommended setting for VGA monitors and projectors.
Specifies the monitor’s aspect ratio:
•4:3 — Select if you are using a regular TV monitor.
•16:9 — Select if you are using a wide-screen monitor.
•On — The PIP window stays on for the duration of the
call.
•Auto — Shows the PIP window when the user operates
the remote control (the PIP window is closed when the
user presses the hook at the bottom of remote control,
and it is opened when the hook is released).
•Off — The PIP window is not displayed during the call.
Note: PIP settings are also available in the User Settings
screen.
3 - 2
Output Upon Screen
Saver Activation
(Monitor 2)
Specifies the screen saver output for Monitor 2.
Specifies whether black video or no signal is sent to the
monitor when the system goes to sleep and the screen
saver activates.
Select Black if you want to display black video. This is the
recommended setting to prevent burn-in for TV monitors.
Select No Signal if you want the display to react as if it is
not connected when the system goes to sleep. This is the
recommended setting for VGA monitors and projectors.
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