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trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United
States and various other countries.
All other trademarks are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
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About This Guide
The Administrator Guide for Polycom QDX 6000 Systems is for administrators
who need to configure, customize, manage, and troubleshoot Polycom QDX
6000 systems.
Please read the Polycom QDX 6000 system documentation before you install
or operate the system. The following related documents for Polycom QDX
6000 systems are available at www.polycom.com/videodocumentation:
•Hardware Installation Guide for Polycom QDX Systems, which describes how
to set up the hardware
•User Guide for Polycom QDX 6000 Systems, which describes how to perform
video conferencing tasks
•Release Notes, which provides brief information of the release version
•API Reference Manual for Polycom QDX 6000 Systems, which provides API
command descriptions
For support or service, please contact your Polycom distributor or go to
Polycom Support at www.polycom.com/support.
iii
Administrator Guide for Polycom QDX 6000 System
iv
Contents
1 Introducing the Polycom QDX 6000 Systems . . . . . . . . . . . 1-1
Installing a Software Downgrade on a System from 4.0 to 3.x . . . . . . . . . . . . . . . . . . . . C-3
viii
1
Introducing the Polycom QDX 6000
Systems
Your Polycom QDX 6000 video conferencing system is a state-of-the-art visual
collaboration tool. With standard definition video and crystal-clear sound,
Polycom QDX 6000 systems provide natural video conferencing interaction
through the most advanced video communications technology.
Polycom QDX 6000 Systems
The Polycom QDX 6000 system provides integrator-class connectors and
supports multiple video and audio sources. These solutions allow integrators
to create specialized, unique, and real-time video environments for their
customers.
Setting Up Your System Hardware
This manual provides information to supplement the setup sheets provided
with your system and its optional components. A printed copy of the system
setup sheet is provided with each Polycom QDX 6000 system. PDF versions of
the system setup sheets are available at
www.polycom.com/videodocumentation.
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Administrator Guide for Polycom QDX 6000 System
Positioning the System
Positioning the Polycom QDX 6000 Systems
Polycom QDX 6000 systems are designed to be placed on a tabletop or in an
equipment rack.
To position the system:
1. Install the mounting brackets on the system if you need to mount it in an
equipment rack, or install the self-adhesive feet if you will place the
system on a table or shelf.
2. Place the system in the desired location. Position the system so that the
camera does not face toward a window or other source of bright light.
Leave enough space to connect the cables easily. Place the camera and
display together so that people at your site face the camera when they are
looking at the display.
1 - 2
Powering On and Off
Connect power and power on the system after you have connected all of the
equipment that you will use with it. Make sure that the system is powered off
before you connect devices to it.
Powering On the Polycom QDX 6000 Systems
To power on the Polycom QDX 6000 systems:
Press the power switch on the back of the system.
The Polycom splash screen is displayed within about 1 minute.
To power off the Polycom QDX 6000 systems:
Press the power switch on the back of the system.
Introducing the Polycom QDX 6000 Systems
The indicator light on the front of the Polycom QDX 6000 system provides this
information:
Indicator LightSystem Status
OffSystem is powered off.
Steady red lightSystem is initializing.
Blinking red lightSystem is updating software.
Steady green lightSystem is in a call.
Blinking red light against steady green
light
Steady blue lightSystem is awake, not in a call.
Blinking red light against steady blue light System received an IR signal while
Blinking blue light (on 1 sec, off 1sec)System is asleep.
System received an IR signal while in
a call.
awake and not in a call.
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Administrator Guide for Polycom QDX 6000 System
Configuring the Polycom QDX 6000 System
Setup Wizard
When you power on your system for the first time, the setup wizard detects
the system’s IP connections and leads you through the minimum
configuration steps required to place a call.
The setup wizard allows you to set a room password, which allows you to
limit access to the Admin Settings. The default room password is the 16-digit
system serial number from the System Information screen or the back of the
system.
Make sure you can recall the room password if you set one. If you forget the
password, you will have to reset the system, delete the system files, and run the
setup wizard again in order to access the Admin Settings and reset the password.
If Security Mode is enabled, the room password is required to access the Reset
System screen. If you forget the room password while the system is in Security
Mode, refer to Using the Restore Button on page 12-2.
Admin Settings
You can run the setup wizard or view the configuration screens in either of
these two ways.
•In the room with the system — Use the remote control to navigate the
screens and enter information. You can use the number pad on the remote
control to enter text just like you can with a cell phone.
•From a remote location — Use a web browser to access the Polycom QDX
6000 Web Interface. For more information about using the web interface,
refer to Accessing the Polycom QDX 6000 Web Interface on page 9-1.
The setup wizard is available during initial setup, after a system update with
system settings not saved, or after a system reset with system settings deleted.
After you run the setup wizard, you can view or change the system’s
configuration by going to the Admin Settings in the system’s local interface or
web interface.
If you enable a security profile in the setup wizard, certain configuration
settings are set and controlled automatically.
1 - 4
Networks
This chapter covers network types used worldwide. Please note that not all
network types are available in all countries.
Getting the Network Ready
Before you begin configuring the network options, you must make sure your
network is ready for video conferencing.
To begin, refer to the Network Planning Worksheets for Video Conferencing
document, available on the Polycom web site. This document contains
information you need to prepare your network.
2
Connecting to the LAN
You must connect the system to a LAN to:
•Make H.323 or SIP calls
•Use a Global Directory Server
•Register with a management system
•Access the web interface
•Use People+Content™ IP
Configuring LAN Properties
In IPv4/IPv6 hybrid networks, the system tries IPv6 first. If that fails, the
system tries to place the call using the IPv4 address.
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Administrator Guide for Polycom QDX 6000 System
Points to Note about IPv6-only Network Limitations:
•Do not configure a Polycom Global Directory Server address.
•Disable IP H.323 in the Call Preference menu.
•The Polycom Global Management System™, Polycom ReadiManager®
SE200, and Polycom CMA™ system will not be able to connect to the Polycom
QDX 6000 system.
To configure LAN properties:
1. Go to System > Admin Settings > LAN Properties.
2. Configure these settings on the LAN Properties screen:
SettingDescription
IP Address (IPv4)Specifies how the system obtains an IP address.
•Obtain IP address automatically — Select if the
system gets an IP address from the DHCP server on the
LAN.
•Enter IP address manually — Select if the IP address
will not be assigned automatically.
Changing this setting causes the system to restart.
IP AddressIf the system obtains its IP address automatically, this area
displays the IP address currently assigned to the system.
If you selected Enter IP Address Manually, enter the IP
address here. Changing the IP address causes the system
to restart.
Subnet MaskDisplays the subnet mask currently assigned to the system.
If the system does not automatically obtain a subnet mask,
enter one here.
Changing this setting causes the system to restart.
Default Gateway
(IPv4)
Displays the gateway currently assigned to the system.
If the system does not automatically obtain a gateway IP
address, enter one here.
Changing this setting causes the system to restart.
2 - 2
Networks
SettingDescription
IP Address (IPv6)Specifies how the system obtains an IP address.
•Obtain IP address automatically — Select if the
system gets an IP address automatically. DHCP is not
currently supported for IPv6. When you choose this
setting, the system uses Stateless Address
Autoconfiguration (SLAAC) to obtain a global address,
unique local address (ULA), or site-local address using
router advertisements. The network router(s) also must
be configured appropriately to provide the advertisement
packets.
•Enter IP address manually — Select if the IP address
will not be assigned automatically.
Changing this setting causes the system to restart.
Link-LocalDisplays the IPv6 address used for local communication
within a subnet.
Site-LocalDisplays the IPv6 address used for communication within
the site or organization.
Global AddressDisplays the IPv6 internet address.
Default Gateway
(IPv6)
Displays the gateway currently assigned to the system.
If the system does not automatically obtain a gateway IP
address, enter one here.
Changing this setting causes the system to restart.
3. Select and configure these settings:
SettingDescription
Host NameIndicates the system’s DNS name.
Changing this setting causes the system to restart.
Domain
Name
DNS ServersDisplays the DNS servers currently assigned to the system.
Displays the domain name currently assigned to the system.
If the system does not automatically obtain a domain name, enter
one here.
If the system does not automatically obtain a DNS server address,
enter up to four DNS servers here.
•IPv6: You can specify IPv6 DNS server addresses for IP
addresses entered manually or obtained automatically (in the
case of a system on a hybrid network that obtains IPv4 DNS
server addresses via DHCPv4).
•IPv4: You can specify IPv4 DNS server addresses only when
the IPv4 address is entered manually. When the IPv4 address
is obtained automatically, the DNS Server addresses are also
obtained automatically.
Changing this setting causes the system to restart.
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Administrator Guide for Polycom QDX 6000 System
SettingDescription
LAN SpeedSpecify the LAN speed to use. Note that the speed you choose
Duplex ModeSpecify the duplex mode to use. Note that the Duplex mode you
must be supported by the switch.
Choose Auto to have the network switch negotiate the speed
automatically. Choosing Auto automatically sets Duplex Mode to
Auto. If you choose 10 Mbps, or 100 Mbps you must set Duplex
Mode to Half or Full.
Note: Polycom does not support Auto for the Polycom QDX 6000
system only or the switch only; the settings for both must be the
same.
Changing this setting causes the system to restart.
choose must be supported by the switch.
Choose Auto to have the network switch negotiate the Duplex
mode automatically. Choosing Auto automatically sets LAN
Speed to Auto.
Note: Polycom does not support Auto for the Polycom QDX 6000
system only or the switch only; the settings for both must be the
same.
Changing this setting causes the system to restart.
4. Select and configure these settings:
SettingDescription
Enable
EAP/802.1X
IdentitySpecifies the system’s identity used for 802.1X authentication.
PasswordSpecifies the system’s password used for 802.1X
Enable 802.1p/QSpecifies whether VLAN and link layer priorities are enabled.
VLAN IDSpecifies the identification of the Virtual LAN.This setting is
Video PrioritySets the link layer priority of video traffic on the LAN. Video
Specifies whether EAP/802.1X network access is enabled.
Polycom QDX 6000 systems support the following
authentication protocols:
•EAP-MD5
•EAP-PEAPv0 (MSCHAPv2)
•EAP-TTLS
This setting is available only when EAP/802.1X is enabled.
authentication. This setting is available only when EAP/802.1X
is enabled.
available only when 802.1p/Q is enabled. The value can be
any number from 1 to 4094.
traffic is any RTP traffic consisting of video data and any
associated RTCP traffic. This setting is available only when
802.1p/Q is enabled. The value can be any number from 0 to
7, although 6 and 7 are not recommended.
2 - 4
Configuring IP Settings
Networks
SettingDescription
Audio PrioritySets the priority of audio traffic on the LAN. Audio traffic is any
RTP traffic consisting of audio data and any associated RTCP
traffic. This setting is available only when 802.1p/Q is enabled.
The value can be any number from 0 to 7, although 6 and 7
are not recommended.
Control PrioritySets the priority of control traffic on the LAN. Control traffic is
any traffic consisting of control information associated with a
call:
•H.323—H.225.0 Call Signaling, H.225.0 RAS, H.245, Far
End Camera Control
•SIP—SIP Signaling, Far End Camera Control, Binary Floor
Control Protocol (BFCP)
This setting is available only when 802.1p/Q is enabled. The
value can be any number from 0 to 7, although 6 and 7 are not
recommended.
Specifying H.323 Settings
If your network uses a gatekeeper, the system can automatically register its
H.323 name and extension. This allows others to call the system by entering
the H.323 name or extension instead of the IP address.
To specify H.323 settings:
1. Go to System > Admin Settings > Network > IP > H.323 Settings.
2. Configure these settings on the H.323 Settings screen:
SettingDescription
Display H.323
Extension
H.323 NameSpecifies the name that gatekeepers and gateways use to
Allows users to enter H.323 extensions separately from the
gateway ID on the Place a Call screen. If your system is
registered with a gatekeeper, this setting also displays your
H.323 extension on the home screen.
If you do not select this setting, users make gateway calls by
entering the call information in this format:
gateway ID + ## + extension
identify this system. You can make point-to-point calls using
H.323 names if both systems are registered to a gatekeeper.
The H.323 Name is the same as the System Name, unless
you change it. Your organization’s dial plan may define the
names you can use.
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Administrator Guide for Polycom QDX 6000 System
SettingDescription
H.323 Extension
(E.164)
Lets users place point-to-point calls using the extension if both
systems are registered with a gatekeeper, and specifies the
extension that gatekeepers and gateways use to identify this
system.
Your organization’s dial plan may define the extensions you
can use.
Configuring the System to Use a Gatekeeper
A gatekeeper is a “network administrator” that supervises network traffic and
manages functions such as bandwidth control and admission control. The
gatekeeper also handles address translation, which allows users to make calls
using static aliases instead of IP addresses that may change each day.
To configure the system to use a gatekeeper:
1. Go to System > Admin Settings > Network> IP > H.323 Settings.
2. Select and configure these settings on the Gatekeeper screen:
SettingDescription
Use GatekeeperSpecifies whether to use a gatekeeper. Gateways and
gatekeepers are required for calls from IP to ISDN.
•Off — Calls do not use a gatekeeper.
•Auto — System attempts to automatically find an
available gatekeeper.
•Specify — Calls use the specified gatekeeper. Enter the
gatekeeper’s IP address or name (for example,
gatekeeper.companyname.usa.com, or 10.11.12.13).
2 - 6
H.323 NameSpecifies the name that gatekeepers use to identify this
system. You can make point-to-point calls using H.323
names if both systems are registered to a gatekeeper.
The H.323 Name is the same as the System Name, unless
you change it. Your organization’s dial plan may define the
names you can use.
H.323 Extension
(E.164)
Gatekeeper IP
Address
Specifies the extension that gatekeepers and gateways use
to identify this system.
Your organization’s dial plan may define the extensions you
can use.
If you chose to use an automatically selected gatekeeper,
this area displays the gatekeeper’s IP address.
If you chose to specify a gatekeeper, enter the IP address.
Networks
3. If you chose to specify a gatekeeper, select to view Alternate
Gatekeepers that the system can use if the primary gatekeeper is not
available.
Configuring the System to Use a Gateway
A gateway performs code and protocol conversion between H.323 (IP), SIP,
and H.320 (ISDN), so that users on different networks can call one another. If
the system is configured to use a gateway, you must also configure it to use a
gatekeeper.
To configure the system to use a gateway:
1. Go to System > Admin Settings > Network> IP > H.323 Settings.
2. Select two or three times and configure these settings on the Gateway
screen:
SettingDescription
Country CodeSpecifies the country code for the system’s location.
Area CodeSpecifies the area or city code for the system’s location.
NumberSpecifies the gateway’s number.
H.323 Extension
(E.164)
Gateway
Number Type
Number of
Digits in DID
Number
Number of
Digits in
Extension
Specifies the extension that identifies this system for incoming
gateway calls.
The default H.323 Extension can be changed.
Specifies the number type users enter to call this system:
•Direct Inward Dial — Users enter an internal extension to
call this system directly.
Note: If you choose this setting, you must also register
the number with the gatekeeper as an E.164 alias.
•Number + Extension — Users enter the gateway number
and the system’s extension to call this system.
Specifies the number of digits in the DID number.
The national or regional dialing plan for your location
determines the standard number of digits. For instance, the
US standard is 7 digits.
Specifies the number of digits in the extension used when
Direct Inward Dial is selected.
Your organization’s dial plan determines this number.
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Administrator Guide for Polycom QDX 6000 System
Specifying SIP Settings
If your network supports the Session Initiation Protocol (SIP), you can use SIP
to connect IP calls. To use SIP, go to System > Admin Settings > Network > Call Preference and enable SIP.
To specify SIP Settings:
1. Go to System > Admin Settings > Network >IP > SIP Settings.
2. Configure these settings on the SIP Settings screen:
SettingDescription
Transport
Protocol
Authentication
Name
User NameSpecifies the system’s SIP name. If you leave this field blank,
PasswordSpecifies the password that authenticates the system to the
Registrar
Server
Indicates the protocol the system uses for SIP signaling.
The SIP network infrastructure in which your Polycom QDX
6000 system is operating determines which protocol is required.
Auto enables an automatic negotiation of protocols in the
following order: TLS, TCP, UDP. This is the recommended
setting for most environments.
TCP provides reliable transport via TCP for SIP signaling.
UDP provides best-effort transport via UDP for SIP signaling.
TLS provides secure communication of the SIP signaling. TLS is
available only when the system is registered with a SIP server
that supports TLS. When you choose this setting, the system
ignores TCP/UDP port 5060.
Specifies the name to use for authentication when registering
with a SIP Registrar Server. If you leave this field blank, the User
Name is used for authentication.
the system’s IP address is the SIP user name.
Registrar Server.
Specifies the DNS name or IP address of the SIP Registrar
Server.
By default, the SIP signaling is sent to port 5060 on the registrar
server. To specify a different port, add it to the address as shown
here:
10.11.12.13:5070
If you leave this field blank, the Proxy Server address is used.
2 - 8
Proxy ServerSpecifies the DNS name or IP address of the SIP Proxy Server.
If you leave this field blank, the Registrar Server is used. If you
leave both fields blank, no Proxy Server is used.
By default, the SIP signaling is sent to port 5060 on the proxy
server. To specify a different port, add it to the address as shown
here:
10.11.12.13:5070
Points to note about SIP:
The SIP protocol has been widely adapted for voice over IP communications and
basic video conferencing; however, many of the advanced video conferencing
capabilities are not yet standardized. Many capabilities also depend on the SIP
server.
Specifying Quality of Service
Set the Quality of Service options for the way your network handles IP packets
during video calls.
To specify Quality of Service:
1. Go to System > Admin Settings > Network >IP > Quality of Service.
2. Configure these settings on the Quality of Service screen:
SettingDescription
Type of ServiceSpecifies your service type and lets you choose how to set the
Networks
priority of IP packets sent to the system for video, audio, and
far-end camera control:
•IP Precedence — Represents the priority of IP packets
sent to the system. The value can be between 0 and 5. If
this setting is selected, enter the value in the Type of
Service Value field.
•DiffServ — Represents a priority level between 0 and 63. If this setting is selected, enter the value in the Type of
Service Value field.
Type of Service
Value
Specifies the IP Precedence or Diffserv value for Video, Audio,
and Control.
•Audio—audio RTP traffic and associated RTCP traffic
•Video—video RTP traffic and associated RTCP traffic
•Control—traffic on any of the following channels:
— H.323—H.225.0 Call Signaling, H.225.0 RAS, H.245,
Far End Camera Control
— SIP—SIP Signaling, Far End Camera Control, Binary
Floor Control Protocol (BFCP)
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Administrator Guide for Polycom QDX 6000 System
SettingDescription
Maximum
Transmission
Unit Size
Enable PVECAllows the system to use PVEC (Polycom Video Error
Enable RSVPAllows the system to use Resource Reservation Setup Protocol
Specifies the Maximum Transmission Unit (MTU) size used in
IP calls. If the video becomes blocky or network errors occur,
packets may be too large; decrease the MTU. If the network is
burdened with unnecessary overhead, packets may be too
small; increase the MTU.
Concealment) if packet loss occurs.
(RSVP) to request that routers reserve bandwidth along an IP
connection path. Both the near site and far site must support
RSVP in order for reservation requests to be made to routers
on the connection path.
3. Select and configure these settings on the Bandwidth screen:
SettingDescription
Dynamic
Bandwidth
Maximum
Transmit
Bandwidth
Maximum
Receive
Bandwidth
Specifies whether to let the system automatically find the
optimum line speed for a call.
Specifies the maximum transmit line speed between 64 kbps and
the system’s maximum line rate.
Specifies the maximum receive line speed between 64 kbps and
the system’s maximum line rate.
Configuring the System for Use with a Firewall or NAT
A firewall protects an organization’s IP network by controlling data traffic
from outside the network. Unless the firewall is designed to work with H.323
video conferencing equipment, you must configure the system and the
firewall to allow video conferencing traffic to pass in and out of the network.
Firewall Settings
Network Address Translation (NAT) network environments use private
internal IP addresses for devices within the network, while using one external
IP address to allow devices on the LAN to communicate with other devices
outside the LAN. If your system is connected to a LAN that uses a NAT, you
will need to enter the NAT Public (WAN) Address so that your system can
communicate outside the LAN.
2 - 10
Networks
To set up the system to work with a firewall or NAT:
1. Go to System > Admin Settings > Network >IP > Firewall.
2. Configure these settings on the Firewall screen:
SettingDescription
Fixed PortsLets you specify whether to define the TCP and UDP ports.
•If the firewall is not H.323 compatible, enable this
setting. The Polycom QDX 6000 system assigns a
range of ports starting with the TCP and UDP ports you
specify. The system defaults to a range beginning with
port 3230 for both TCP and UDP.
Note: You must open the corresponding ports in the
firewall. You must also open the firewall’s TCP port
1720 to allow H.323 traffic.
•If the firewall is H.323 compatible or the system is not
behind a firewall, disable this setting.
For IP you need 2 TCP ports per connection, 8 UDP ports
per connection. For SIP you need TCP port 5060, 8 UDP
ports per connection.
TCP Ports
UDP Ports
Enable H.460
Firewall Traversal
NAT ConfigurationLets you specify whether the system should determine the
NAT Public (WAN)
Address
NAT is H.323
Compatible
Lets you specify the beginning value for the range of TCP
and UDP ports used by the system. The system
automatically sets the range of ports based on the
beginning value you set.
Note: You must also open the firewall’s TCP port 1720 to
allow H.323 traffic.
Allows the system to use H.460-based firewall traversal for
IP calls. For more information, refer to H.460 NAT Firewall
Traversal on page 2-12.
NAT Public WAN Address automatically.
•If the system is not behind a NAT or is connected to the
IP network through a Virtual Private Network (VPN),
select Off.
•If the system is behind a NAT that allows HTTP traffic,
select Auto.
•If the system is behind a NAT that does not allow HTTP
traffic, select Manual.
Displays the address that callers from outside the LAN use
to call your system. If you chose to configure the NAT
manually, enter the NAT Public Address here.
Specifies that the system is behind a NAT that is capable of
translating H.323 traffic.
Address Displayed
in Global Directory
Lets you choose whether to display this system’s public or
private address in the global directory.
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Administrator Guide for Polycom QDX 6000 System
Gatekeeper
IP Network
System with
Enterprise Location A
Enterprise Location B
Service Provider
Polycom VBP device
Traversal Enabled
System with
Traversal Enabled
that Supports H.460.18
and H.460.19
Visit the Polycom Security section of the Knowledge Base at www.polycom.com for
timely security information. Systems deployed outside a firewall are potentially
vulnerable to unauthorized access. You can also register to receive periodic email
updates and advisories.
H.460 NAT Firewall Traversal
You can configure Polycom QDX 6000 systems to use standards-based
H.460.18 and H.460.19 firewall traversal, which allows video systems to more
easily establish IP connections across firewalls.
The following illustration shows how a service provider might provide H.460
firewall traversal between two enterprise locations. In this example the
Polycom Video Border Proxy™ (VBP™) firewall traversal device is on the
edge of the service provider network and facilitates IP calls between Polycom
QDX 6000 systems behind different firewalls.
2 - 12
To use this traversal, Polycom QDX 6000 systems and firewalls must be
configured as follows:
•Enable firewall traversal on the Polycom QDX 6000 system.
•Register the Polycom QDX 6000 system to an external Polycom VBP
•Make sure that firewalls being traversed allow Polycom QDX 6000
a. Go to System > Admin Settings > Network > IP > Firewall.
b. Select Enable H.460 Firewall Traversal.
device that supports the H.460.18 and H.460.19 standards.
systems behind them to open outbound TCP and UDP connections.
— Firewalls with a stricter rule set should allow Polycom QDX 6000
systems to open at least the following outbound TCP and UDP ports:
1720 (TCP), 14085-15084 (TCP) and 1719 (UDP), 16386-25386 (UDP).
— Firewalls should permit inbound traffic to TCP and UDP ports that
have been opened earlier in the outbound direction.
Configuring Call Preferences
Call preferences help you manage the network bandwidth used for calls. You
can specify the default and optional call settings for outgoing calls. You can
also limit the call speeds of incoming calls.
To choose call preferences:
1. Go to System > Admin Settings > Network > Call Preference.
2. Configure these settings on the Call Preference screen:
SettingDescription
Basic ModeEnables a limited operating mode that uses H.261 for
Networks
video and G.711 for audio. This mode provides
administrators with a workaround for interoperability
issues that cannot be solved using other methods.
The Basic Mode setting stays in effect until you
change it.
Basic Mode disables many system features such as
content sharing, far end camera control, and
advanced audio and video algorithms. Use Basic
Mode only when calling systems that fail to operate
properly with these advanced features.
IP H.323Allows the system to make IP calls.
SIPAllows the system to use SIP when connecting IP
calls.
H.264Specifies that the system should use H.264 for video.
H.239Specifies standards-based People+Content data
collaboration. Enable this option if you know that
H.239 is supported by the far sites you will call. If
callers experience issues when sharing content with
other Polycom systems, disable this setting.
H.264 ContentIf this option is enabled, the endpoint will use H.264
protocol firstly when it is sending content. Some
endpoints have the content which is not compatible
with H.264, enabling this option may disable the
content feature. In this case, it is recommended to
disable this option.
ISDN GatewayAllows users to place IP-to-ISDN calls through a
gateway.
3. Select and configure these settings on the Network Dialing screen:
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Administrator Guide for Polycom QDX 6000 System
SettingDescription
Preferred Dialing
Method
Video Dialing
Order
Specifies the preferred method for dialing various call types. If
set to Auto, calls use the configured Dialing Order. If set to Manual, the system prompts the user to select the call type
from a list when placing a call.
Specifies how the system places video calls to directory
entries that have more than one type of number. It also
specifies how the system places video calls from the Place a
Call screen when the call type selection is either unavailable
or set to Auto. If a call attempt does not connect, the system
tries to place the call using the next call type in the list.
This setting is available only when Preferred Dialing Method
is set to Auto.
For more information, refer to Configuring Dialing Order
Settings on page 2-14.
4. Select to go to the Preferred Speeds screens and configure these
settings:
SettingDescription
Preferred Speed
for Placing Calls
Determines the speeds that will be used for calls from this
system when:
•The Call Quality selection is either unavailable or set to
Auto on the Place a Call screen
•The call is placed from the directory
If the far-site system does not support the selected speed, the
system automatically negotiates a lower speed.
Maximum Speed
for Receiving
Calls
Allows you to restrict the bandwidth used when receiving
calls.
If the far site attempts to call the system at a higher speed
than selected here, the call is re-negotiated at the speed
specified in this field.
5. Select to go to the Call Speeds screen and specify the call speeds to
make available to users.
Configuring Dialing Order Settings
If the call type on the home screen is set to a specific call type, the system does
not attempt to place the call using a different call type, even if other types are
listed in Video Dialing Order.
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Networks
You can configure the Polycom QDX 6000 system so that users can choose to
place IP-to-ISDN calls through a gateway.
To allow users to place an IP-to-ISDN call through a gateway:
1. Make sure the system is registered with a gatekeeper.
2. Go to System > Admin Settings > Network > Call Preference and enable
ISDN Gateway.
3. If you want to allow users to place IP-to-ISDN calls through a gateway
when calling from the directory, do one of the following:
— On the Network Dialing screen, set Preferred Dialing Method to
Auto andselect ISDN Gateway as the first choice under Video
Dialing Order. With this configuration, IP-to-ISDN calls placed from
the directory will be placed through a gateway if an ISDN number and
IP extension exist. IP-to-IP calls placed from the directory will be
placed through a gateway if an IP address and IP extension exist.
— On the Network Dialing screen, set Preferred Dialing Method to
Manual. With this configuration, users canselect ISDN Gateway
from the list of call types that appears when placing a call from the
directory.
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Administrator Guide for Polycom QDX 6000 System
2 - 16
Monitors and Cameras
Connecting Monitors
Make sure that the system is powered off before you connect devices.
The following table shows how you can connect monitors to a Polycom QDX
6000 system.
Video Output NumberConnectorOutput Formats
1RCA (three)YPrPb
RCA (yellow)Composite
3
S-VideoS-Video
2RCA (yellow)Composite
S-VideoS-Video
VGAVGA
The Polycom QDX 6000 system user interface is displayed on Monitor 1.
For Monitor 2, the system provides RCA, S-Video, and VGA connectors. Only one
at a time is active, based on the output format configured for that monitor.
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Administrator Guide for Polycom QDX 6000 System
Configuring Monitor Settings
To configure monitors:
1. Go to System > Admin Settings > Monitors.
2. Configure these settings on the Monitors screen:
SettingDescription
Number of MonitorsSpecifies the number of monitors to use.
Output Upon Screen
Specifies the screen saver output for Monitor 1:
Specifies whether black video or no signal is sent to the
monitor when the system goes to sleep and the screen
saver activates.
Select Black if you want to display screen saver text. This
is the recommended setting to prevent burn-in for TV
monitors.
Select No Signal if you want the display to react as if it is
not connected when the system goes to sleep. This is the
recommended setting for VGA monitors and projectors.
Specifies the monitor’s aspect ratio:
•4:3 — Select if you are using a regular TV monitor.
•16:9 — Select if you are using a wide-screen monitor.
•On — The PIP window stays on for the duration of the
call.
•Auto — Shows the PIP window when the user operates
the remote control (the PIP window is closed when the
user presses the hook at the bottom of remote control,
and it is opened when the hook is released).
•Off — The PIP window is not displayed during the call.
Note: PIP settings are also available in the User Settings
screen.
3 - 2
Output Upon Screen
Saver Activation
(Monitor 2)
Specifies the screen saver output for Monitor 2.
Specifies whether black video or no signal is sent to the
monitor when the system goes to sleep and the screen
saver activates.
Select Black if you want to display black video. This is the
recommended setting to prevent burn-in for TV monitors.
Select No Signal if you want the display to react as if it is
not connected when the system goes to sleep. This is the
recommended setting for VGA monitors and projectors.
SettingDescription
Monitors and Cameras
Aspect Ratio
(Monitor 2)
Specifies the monitor’s aspect ratio:
•4:3 — Select if you are using a regular TV monitor.
•16:9 — Select if you are using a wide-screen monitor.
Video Format
(Monitor 2)
Specifies the monitor’s format:
•VGA — Select if the monitor is connected to the DVI
connector using a VGA cable.
•TV — Select if the TV is connected using a composite
video cable or S-video cable.
VGA Resolution
Specifies the resolution for the monitor.
(Monitor 2)
3. Select and configure these settings:
SettingDescription
People Video
Adjustment,
Content
Video
Adjustment
Specifies the adjustment made to people video and content video
images.
•None—Preserves the aspect ratio of the source video. The
image is scaled (if necessary) to the largest supported
resolution that fits on the display without cropping. Extra
areas on the display are filled with black borders.
•Stretch—Does not preserve aspect ratio. The image is
scaled horizontally and vertically to exactly match the
resolution of the display.
•Zoom—Preserves the aspect ratio of the source video. The
image is scaled to exactly match one of the display
dimensions while matching or exceeding the other display
dimension. The image is centered and cropped.
Display Icons
in a Call
Screen Saver
Wait Time
Specifies whether to display all on-screen graphics, including
icons and help text, during calls.
Specifies how long the system remains awake during periods of
inactivity. The default is 3 minutes. If the system requires users to
log in, the screen saver timeout also logs out the current user.
Setting this option to Off prevents the system from going to sleep.
To prevent image burn-in, specify 3 minutes or less.
Color SystemSpecifies the color system used by your monitor.
Changing this setting causes the system to restart.
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Administrator Guide for Polycom QDX 6000 System
Adjusting Screen Layout
In calls, you can change the current screen layout on the monitor. What you
see during a call can depend on factors such as the system monitor
configuration, the number of sites in the call, whether the Picture-in-Picture
(PIP) is enabled and whether the content is being shared.
To change the screen layout:
In a call, repeatedly press PIP on the remote control to switch among
the screen layouts supported by the Polycom QDX 6000 system. These
might include the following layouts:
1.Far site, full screen
2.Far and near sites, the same size, side by side
3.Far site big, near site small (only available when
your monitor is configured to 16:9)
4.Far site displayed in full screen, and near site in
the right-bottom small window (PIP layout, only
available when your monitor is configured to 4:3)
5.Content displayed in the left big window, and far
and near sites in the right small window
Specifying, Showing and Turning Off the PIP
Your system can be configured to display a Picture-in-Picture (PIP) window if
your monitor is set to an aspect ratio of 4:3. You can show the PIP any time the
system is not sending or receiving content.
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Monitors and Cameras
To specify whether and when to display the PIP:
1. Select System from the Place a Call screen.
2. Select User Settings from the System screen.
3. Select to see more settings
4. Scroll to PIP, and select one of these settings:
Select this setting...To set the PIP to…
OnStay on for the duration of the call.
AutoBe shown when the user operates the
remote control and be turned off when the
user puts the remote control on the table.
OffBe turned off during the call.
To show the PIP during a call:
Repeatedly pressing PIP on the remote control to switch to the PIP
display. PIP can change to show the near or far site.
Adjusting the Monitor’s Color Balance, Sharpness, and Brightness
In most cases, the monitor you connect to your Polycom QDX 6000 system
may be set to a configuration that is appropriate for video conferencing
applications. Depending on your environment and model of monitor,
however, the video may exhibit one of these problems:
•Picture is too dark or too bright
•Colors appear faded
•Picture has too much of one color — for example, the picture may appear
greenish
•Picture has blocky or softened edge detail
If you notice any of these problems, adjust the monitor’s color balance,
sharpness, and brightness until the display seems acceptable. Use the video
diagnostics test as described in the following steps, or purchase a calibration
program DVD tool to help you fine-tune the display settings.
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Administrator Guide for Polycom QDX 6000 System
To adjust the monitor for natural color:
1. Go to System > Diagnostics > Video.
2. Select the color bars icon to display the color bar test screen.
3. Adjust the color using the monitor’s controls for color, contrast, and
brightness. Your monitor may also have controls for tint and
temperature.
The colors from left to right should be white, yellow, cyan, green,
magenta, red, and blue. Make sure that the white is not tinted red, green,
or blue, and that the red is not tinted pink or orange.
4. When the colors look right on the test screen, press Near until you see
video of the room.
5. If the color appears natural, you do not need to make further
adjustments.
If the color still needs adjustment, use the monitor’s controls to make small
adjustments until the picture appears natural.
Preventing Monitor Burn-In
Monitors and Polycom QDX 6000 systems provide display settings to help
prevent image burn-in. Plasma televisions can be particularly vulnerable to
this problem. Refer to your monitor’s documentation or manufacturer for
specific recommendations and instructions. The following guidelines help
prevent image burn-in:
•For monitors that support low-power mode when no signal is present on
the monitor input, set Output upon Screen Saver Activation to No Signal. For example, use the No Signal setting on VGA monitors and
monitors provided by Polycom. Otherwise, set Output upon Screen Saver
Activation to Black.
•Use the monitor’s burn-in prevention features, if available.
•Ensure that static images are not displayed for long periods.
•Set the Screen Saver Wait Time to 3 minutes or less.
•To keep the screen clear of static images during a call, disable the
following settings:
— Display Icons in a Call described on page 3-3
— Display Time in Call described on page 6-1
— Far Site Name Display Time described on page 6-2
•Be aware that meetings that last more than an hour without much
movement can have the same effect as a static image.
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•Consider decreasing the monitor’s sharpness, brightness, and contrast
settings if they are set to their maximum values.
Connecting Cameras
Polycom QDX 6000 systems provide inputs for PTZ cameras. You can use the
RS-232 serial port on the system to control supported non-Polycom cameras or
cameras not connected to a main camera input.
Refer to your system’s setup sheet for connection details. If you connect a
supported PTZ camera, the system detects the camera type and sets the
appropriate configuration. Make sure that the system is powered off before
you connect devices to it.
Connecting Cameras to Polycom QDX 6000 Systems
The following table shows how you can connect video sources to a Polycom
QDX 6000 system.
Monitors and Cameras
Video Input
NumberConnectorAcceptable InputPowerControl
1 (main
camera)
2 (auxiliary
camera)
3 (document
camera)
4 (VCR)RCACompositeNoneNone
5 (VGA)VGAVGANoneNone
S-VideoS-VideoProvidedCamera PTZ,
IR Input
RCACompositeNoneNone
S-VideoS-VideoNoneNone
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Administrator Guide for Polycom QDX 6000 System
Configuring Camera Settings and Video Quality Options
To configure camera and video settings:
1. Go to System > Admin Settings > Cameras.
2. Configure these settings on the Cameras screen:
SettingDescription
Camera 1 The camera’s aspect ratio:
•4:3 — You are using a regular camera.
•16:9 — You are using a camera in wide-screen mode.
Polycom EagleEye SD
The camera’s format:
S-Video — The camera is connected to the Polycom QDX
6000 system using an S-Video cable.
NameSpecifies a name and icon for the camera.
Video QualitySpecifies Motion or Sharpness for the video input. The
default is Sharpness.
•Motion — This setting is for showing people or other
video with motion.
•Sharpness — The picture will be sharp and clear, but
moderate to heavy motion at low call rates can cause
some frames to be dropped.
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Camera Pan/Tile
Speed
Detect CameraDetects any supported PTZ camera connected to Polycom
Sets the camera pan rate.
•Slow - The camera pans at a low rate.
•Medium - The camera pans at a medium rate.
•Fast - The camera pans at a high rate.
QDX 6000 system video input 1 and configures the camera
settings accordingly.
3. Select and configure these settings:
SettingDescription
Camera 2Specifies the camera’s aspect ratio:
•4:3 — Select if you are using a regular camera.
•16:9 — Select if you are using a wide-screen camera.
The camera’s format:
Composite — The camera is connected to the Polycom
QDX 6000 system using a composite video cable.
Monitors and Cameras
SettingDescription
NameSpecifies a name and icon for the camera.
Video QualitySpecifies Motion or Sharpness for the video input.
•Motion — This setting is for showing people or other
video with motion.
•Sharpness — The picture will be sharp and clear, but
moderate to heavy motion at low call rates can cause
some frames to be dropped. Sharpness is available in
point-to-point H.263 and H.264 calls only.
4. Select and configure these settings:
SettingDescription
Camera 3 Specifies the aspect ratio of document computer or other
video source:
•4:3 — Select if you are using a computer with a standard
display.
•16:9 — Select if you are using a computer with a
wide-screen display.
The format of document computer or other video source:
S-Video — The document video source is connected to the
Polycom QDX 6000 system using an S-Video cable.
NameSpecifies a name and icon for the document computer or
video source.
Video QualitySpecifies Motion or Sharpness for the video input.
•Motion — This setting is for showing people or other
video with motion.
•Sharpness — The picture will be sharp and clear, but
moderate to heavy motion at low call rates can cause
some frames to be dropped. Sharpness is available in
point-to-point H.263 and H.264 calls only.
5. Select and configure these settings:
SettingDescription
Camera 4Specifies the VCR or DVD player’s aspect ratio:
•4:3 — Select if you are using a VCR or DVD player in
standard mode.
•16:9 — Select if you are using a VCR or DVD player in
wide-screen mode.
The VCR or DVD player’s format:
Composite — The VCR or DVD player is connected to the
Polycom QDX 6000 system using a composite video cable.
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Administrator Guide for Polycom QDX 6000 System
SettingDescription
NameSpecifies a name and icon for the VCR or DVD player.
Video QualitySpecifies Motion or Sharpness for the video input.
6. Select and configure these settingss:
SettingDescription
Camera 5The fifth video source (VGA IN).
NameSpecifies a name and icon for the computer or video source.
Video QualitySpecifies Motion or Sharpness for the video input.
•Motion — This setting is for showing people or other
video with motion.
•Sharpness — The picture will be sharp and clear, but
moderate to heavy motion at low call rates can cause
some frames to be dropped. Sharpness is available in
point-to-point H.263 and H.264 calls only.
•Motion — This setting is for showing people or other
video with motion.
•Sharpness — The picture will be sharp and clear, but
motion will not be smooth. Choose this setting for
document cameras. Sharpness is available in
point-to-point H.263 calls only.
3 - 10
7. Select and configure these settings:
SettingDescription
Far Control of Near
Camera
Backlight
Compensation
Primary CameraSpecifies which camera is the main camera. The primary
Camera Pan
Direction
Specifies whether the far site can pan, tilt, or zoom the
near-site camera. When this option is selected, a user at
the far site can control the framing and angle of the camera
for the best view of the near site.
Specifies whether to have the camera automatically adjust
for a bright background. Backlight compensation is best
used in situations where the subject appears darker than
the background.
camera is active when the Polycom QDX 6000 system
powers up. Its source is automatically set to People.
Specifies the direction the camera moves when using the
arrow buttons on the remote control.
Monitors and Cameras
SettingDescription
Quality PreferenceSpecifies the bandwidth split for People and Content video.
•People
•Both
•Content—90% Content, 10% People
This setting does not apply if automatic bandwidth
adjustment is enabled using the API.
This setting applies only to calls of 128 kbps of higher.
Power FrequencySpecifies the power line frequency for your system only
when a Polycom EagleEye SD camera is connected.
In most cases, the system defaults to the correct power
line frequency, based on the video standard used in the
country where the system is located. This setting allows
you to adapt the system in areas where the power line
frequency does not match the video standard used. You
may need to change this setting to avoid flicker from the
fluorescent lights in your conference room.
Changing this setting causes the system to restart. After
the system restarts, you might need to select Detect Camera.
—10% Content, 90% People
—50% Content, 50% People
Configuring Advanced Polycom EagleEye SD Camera
Settings
You can use the system’s web interface to configure or restore the following
Polycom EagleEye SD camera settings:
•Brightness
•Black Level
•Color Saturation
•White Balance
To adjust Polycom EagleEye SD camera’s brightness, black level, or color
saturation:
1. Make sure that the system and camera are powered on and awake.
2. On a computer, open a web browser.
3. In the browser address line, enter the system’s IP address, for example,
http://10.11.12.13
4. Go to Admin Settings > Cameras.
, to go to the Polycom QDX 6000 web interface.
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Administrator Guide for Polycom QDX 6000 System
5. If Model is not set to Polycom EagleEye SD for the appropriate camera(s),
click the Detect Camera button.
6. Click Advanced.
7. Select values for brightness, black level, and color saturation.
8. Click Update.
To restore the Polycom EagleEye SD camera’s default settings:
1. Make sure that the system and camera are powered on and awake.
2. On a computer, open a web browser.
3. In the browser address line, enter the system’s IP address, for example,
http://10.11.12.13
4. Go to Admin Settings > Cameras.
5. Click Restore. White Balance, Brightness, Black Level, and Color
Saturation are returned to their default values.
To set the Polycom EagleEye SD white balance:
, to go to the Polycom QDX 6000 web interface.
You can set the white balance to one of several fixed values, or you can set it
manually.
White balance settings require particular camera and system firmware versions.
For more information, contact your Polycom distributor or refer to the Knowledge
Base in the Support section of the Polycom web site.
1. Make sure that the system and camera are powered on and awake.
2. On a computer, open a web browser.
3. In the browser address line, enter the system’s IP address, for example,
http://10.11.12.13
, to go to the Polycom QDX 6000 web interface.
4. Go to Admin Settings > Cameras.
5. If Model is not set to Polycom EagleEye SD for the appropriate camera(s),
click the Detect Camera button.
6. Select a value for White Balance.
—Auto: Polycom recommends this setting for most situations. It
calculates the best white balance setting based on lighting conditions
in the room.
— Pre-defined values: Use one of the pre-defined color temperature
settings to provide acceptable color reproduction.
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—Manual: Use the Manual setting for rooms where the Auto and fixed
settings do not provide acceptable color reproduction. Set the White
Balance to Manual. Then fill the camera view with a flat white surface
and click Calibrate.
7. Click Update.
Configuring Camera Presets
Camera presets are stored camera positions that you can create ahead of time
or during a call.
Presets allow you to:
•Automatically point a camera at pre-defined locations in a room.
•Select a video source.
If your camera supports pan, tilt, and zoom movement, you can create up to
100 preset camera positions for it. Each preset stores the camera number, its
zoom level, and the direction it points (if appropriate). Presets remain in effect
until you delete or change them.
Monitors and Cameras
To store a preset (Using remote control):
1. If you are in a call, press Near or Far then choose a near-site or far-site
camera or other video source.
2. If you selected a camera that supports electronic pan, tilt, and zoom, you
can adjust the camera’s position:
— Press Zoom to zoom the camera out or in.
— Press the arrow buttons on the remote control to move the camera up,
down, left, or right.
3. Press and hold a number to store the preset position.
To store a double-digit preset (10-99), hold the second number down.
Any existing preset stored at the number you enter is replaced.
To delete all presets on a Polycom QDX 6000 system (Using remote control):
1. If a call is connected, press Near to choose a near-site video source.
2. Press Preset on the remote control.
3. Press and hold Delete to delete all presets.
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Administrator Guide for Polycom QDX 6000 System
3 - 14
Microphones and Speakers
Connecting Audio Input
Make sure that the system is powered off before you connect devices to it.
Connecting Audio Input to Polycom QDX 6000 Systems
The following table shows the acceptable input levels and video associations
for the audio inputs on a Polycom QDX 6000 system.
Audio Input NumberConnectorAcceptable Input Source LevelsVideo Association
4
Mic 1RJ-9Polycom microphoneNone
Mic 2RJ-9Polycom microphoneNone
Line In (Main Audio)RCALine LevelNone
VCR IN (VCR/DVD
Player)
RCAMono/Stereo Line LevelCan be associated to any video
source, or without association to
a video source. For more
information about this setting,
refer to Auxiliary Audio Input
Association on page 4-5.
Connecting Devices to the Polycom QDX 6000 Microphone Input
To pick up audio from your site, you must connect a microphone to the
Polycom QDX 6000 system. Refer to your system’s setup sheet for connection
details.
The microphone picks up sound from the sides. You can connect two Polycom
microphones to a Polycom QDX 6000 system.
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Administrator Guide for Polycom QDX 6000 System
For best audio:
•Place the microphone on a hard, flat surface (table, wall, or ceiling) away
from obstructions, so the sound will be directed into the microphone
elements properly.
•Place the microphone near the people closest to the monitor.
•In large conference rooms, you may need more than one microphone.
Each Polycom microphone covers a 3-6 foot radius, depending on the
noise level and acoustics in the room.
Polycom Microphone Lights
The following table describes the behavior of the microphone lights.
Microphone LightStatus
OffNot in a call
GreenIn a call, mute off
RedMute on
Connecting Audio Output
You must connect at least one speaker to Polycom QDX 6000 systems in order
to hear audio. You can use the speakers built into the main monitor, or you can
connect an external speaker system such as the Polycom StereoSurround kit to
provide more volume and richer sound in large rooms.
Refer to your system’s setup sheet for connection details. Make sure that the
system is powered off before you connect devices to it.
Connecting Speakers to Polycom QDX 6000 Systems
The following table describes the audio outputs of the Polycom QDX 6000
system.
Audio Output NumberConnectorOutp ut TypeAudio Mix Routed to the Output
Line Out (Main Audio)RCAMono/StereoSystem tones and sound effects +
Audio from the far site
VCR OUT (VCR/DVD
Player)
4 - 2
RCAMono/StereoNear-site talkers +
Audio from the far site
Setting the Speaker Volume
To set the volume of an external speaker system:
1. Go to System > Diagnostics >Audio > Speaker Test.
2. Start the speaker test.
3. Adjust the volume of the speaker system. From the center of the room the
test tone should be as loud as a person speaking loudly, about 80-90 dBA
on a sound pressure level meter.
Configuring Audio Settings
General Audio Settings
Microphones and Speakers
To configure general audio settings:
1. Go to System >Admin Settings >Audio > Audio Settings.
2. Configure these settings on the Audio Settings screen:
SettingDescription
Sound Effects
Volume
Incoming Video CallSpecifies the ring tone used for incoming calls.
User Alert TonesSpecifies the tone used for user alerts.
Mute Auto Answer
Calls
Sets the volume level of the ring tone and user alert
tones.
Specifies whether to mute your microphone when auto
answering incoming calls.
when auto answering incoming calls, your microphone is
muted by default until you press the mute button on the
microphone or on the remote control.
To configure audio input/output settings:
1. Go to System >Admin Settings >Audio > Inputs/Outputs.
2. Configure these settings on the Audio Input screen:
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Administrator Guide for Polycom QDX 6000 System
SettingDescription
Microphone LevelSets the volume level for microphone input.
Line In LevelSets the volume level for line input.
Echo CancellerLets you specify whether to use the system’s built-in echo
canceller with line audio input.
Note: This setting only affects line input. Typically,
microphones connected to the Polycom microphone input
are automatically echo cancelled.
Microphones
(dB meter)
Line Input
(dB meter)
Echo Ccanceller
(dB meter)
Lets you see the peak input signal level present at the
microphones.
Lets you see the peak input signal level present at the line
input.
Lets you see the peak input signal level present at the
echo canceller.
3. Select and enter these settings on the Audio Output screen:
SettingDescription
Line Output ModeSpecifies whether volume for a device connected to the
audio line out connectors is variable or fixed.
•Variable—Allows users to set the volume with the
remote control.
•Fixed—Sets the volume to the Audio Level specified in
the system interface.
Note: When this setting is set to Fixed, the remote
control’s volume adjustment does not affect the output
level of line output.
LevelSets the volume level for line output when Line Output
Mode is set to Fixed.
4 - 4
Line Out (dB meter)Lets you see the peak output signal level present at line
output.
Microphones and Speakers
4. Select and enter these settings on the VCR/DVD screen:
SettingDescription
Line In LevelSets the volume level for VCR or DVD input.
Line Out LevelSets the volume level for VCR or DVD output.
Auxiliary Audio
Input Association
VCR/DVD Audio
Out Always On
Line In Level
(dB meter)
Line Out Level
(dB meter)
Sets whether to associate current video source. If it is set
to associate current video source, you can hear the
VCR/DVD player audio through Line Output audio.
If you want to play the VCR/DVD player audio through Line
Output audio, do one of the following,
•If current video source is the main camera, set this
setting to Main Camera.
•If current video source is AUX / DOC / VCR / VGA, set
to corresponding video source.
Allows you to record a call using one VCR or DVD, while
playing content into the call from a second VCR or DVD.
Do not select this setting if you have only one VCR or DVD
player connected. If this setting is disabled, the VCR audio
output is disabled when VCR is the selected camera
source.
Lets you see the peak input signal level present at VCR or
DVD audio input.
Lets you see the peak output signal level present at VCR
or DVD audio output.
5. Select and enter these settings on the Audio Levels screen:
SettingDescription
Master Audio
Volume
StereoSurround Settings
To send or receive stereo audio, make sure your Polycom QDX 6000 system
equipment is set up as described in Connecting Devices to the Polycom QDX
6000 Microphone Input on page 4-1 and Connecting Audio Output on page
4-2. Then configure the system to use Polycom StereoSurround, test the system
configuration, and place a test call.
Sets the volume level for audio from the far site.
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Administrator Guide for Polycom QDX 6000 System
To configure stereo settings:
1. Go to System >Admin Settings >Audio > Stereo Settings.
2. Configure these settings on the Stereo Settings screen:
SettingDescription
Audio Meters
The audio meters in the user interface allow you to identify left and right
channels. The meters also indicate peak signal levels. Set signal levels so that
you see peaks between +3 dB and +7 dB with normal speech and program
material. Occasional peaks of +12 dB to +16 dB with loud transient noises are
acceptable. If you see +20 on the audio meter, the audio signal is 0 dBFS and
the audio might be distorted.
Testing StereoSurround
After you configure the system to use Polycom StereoSurround, test the
system configuration and place a test call.
To test your stereo configuration:
Enable Polycom
StereoSurround
Specifies that Polycom StereoSurround is used for all
calls.
To send or receive stereo audio, make sure your Polycom
QDX 6000 system is set up as described in Connecting
Devices to the Polycom QDX 6000 Microphone Input on
page 4-1 and Connecting Audio Output on page 4-2.
4 - 6
1. Go to System > Admin Settings > Audio > Stereo Settings.
Make sure the microphones are positioned correctly.
2. Go to System > Admin Settings > Audio > Stereo Settings.
Gently blow on the left leg and right leg of each Polycom microphone
while watching the Left and Right meters to identify the left and right
inputs.
3. Go to System > Admin Settings > Audio > Stereo Settings > .
Test the speakers to check volume and verify that audio cables are
connected. If the system is in a call, the far site hears the tone.
Exchange the right and left speakers if they are reversed.
Adjust the volume control on your external audio amplifier so that the test
tone sounds as loud as a person speaking in the room. If you are using a
Sound Pressure Level (SPL) meter, it should measure about 80-90 dBA in
the middle of the room.
Microphones and Speakers
To make a test call in stereo:
Select Polycom Austin Stereo from the directory, or enter
stereo.polycom.com
in the dialing field and press Call on the
remote control or keypad.
The Polycom Austin Stereo site demonstrates the stereo feature with an
entertaining and informative presentation.
4 - 7
Administrator Guide for Polycom QDX 6000 System
4 - 8
Content and Captions
You can present content during calls when you use sources such as the
following:
•A VCR or DVD player connected directly to a Polycom QDX 6000 system
•People+Content IP installed on a computer, with any Polycom QDX 6000
system that has the People+Content IP option installed
•A computer connected directly to a Polycom QDX 6000 system
For more information about sharing content during a call, refer to the User Guide for Polycom QDX 6000 Systems.
5
Connecting VCR/DVDs
You can connect a VCR or DVD player to a Polycom QDX 6000 system to play
videotapes or DVDs into calls.
Configuring VCR/DVD Player Settings
You can connect a VCR or DVD player to Polycom QDX 6000 systems.
Playing a Videotape or DVD
The VCR/DVD inputs are active when you select the camera source
configured as VCR. The microphone inputs remain active while the VCR or
DVD player is playing. Call participants may wish to mute the microphones
while playing videotapes or DVDs. when you select VCR as the current video
source, you can associate the VCR / DVD player audio with VCR video
source. For detail setting on this, please refer to Auxiliary Audio Input
Association on page 4-5.
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Administrator Guide for Polycom QDX 6000 System
To configure VCR/DVD audio settings for playing a videotape or DVD:
1. Go to System > Admin Settings > Audio > Inputs/Outputs > >.
2. Set Line In Level for playback volume of the VCR/DVD player relative
to other audio from the system.
3. Enable VCR/DVD Audio Out Always On unless you have the
VCR/DVD inputs and outputs both connected to the same device to play
and record.
Connecting Computers to Polycom QDX 6000 Systems
You can connect a computer directly to a Polycom QDX 6000 system. When
you do this, other call participants can see everything that you see on your
computer.
When you connect to video and audio from your computer, the audio is muted
unless the computer is selected as a video source.
For more information about connecting computers as content video sources
for Polycom QDX 6000 systems, refer to Connecting Cameras on page 3-7.
Refer to your system’s setup sheet for connection details.
Configuring Content Sharing
To configure the content display:
1. Go to System > Admin Settings > Network > Call Preference.
2. Enable H.239.
SettingDescription
Enable H.239Select this option if you know that H.239 is
supported by the far sites you will call. If
callers experiencing issues when sharing
content with other Polycom systems,
disable this setting.
5 - 2
Content and Captions
Configuring Content Display with People+Content IP
People+Content IP enables a presenter to show content from a computer to
other sites in a video conference using only an IP network connection.The
presenter can show PowerPoint® slides, video clips, spreadsheets, or any
other type of content from a computer. People+Content IP supports any
computer desktop resolution with color set to 16-bit or higher.
Before a presenter can use a computer to show content with
People+Content IP, you need to:
•Download the People+Content IP software application from the Polycom
web site to the computer(s) that the presenter will use to show content.
You don’t need to change the computer resolutions and you don’t need
special cables or hardware, but the computer(s) must meet these
requirements:
— Operating System: Windows 2000, Windows XP Home, or Windows
1. On a computer with Windows XP or Windows 2000, open a web browser
and go to the Polycom web site at www.polycom.com/support.
2. Navigate to your product page.
3. Download and install the People+Content IP software.
Configuring Captioning
To customize your meeting, you can define a meeting name that displays on
the screen at all sites. For example, your meeting name might be Beijing
Executive Team. You can also define text that all participants see moving
across the screen (a "rolling caption"). For example, your rolling caption might
be "For technical support, call technical support at 597-636-557".
5 - 3
Administrator Guide for Polycom QDX 6000 System
Configuring Meeting Captions
To configure the meeting caption:
1. Go to System > Utilities> Meeting Caption.
2. Configure these settings on the Meeting Caption screen:
settingdescription
Enable Meeting CaptionSpecifies whether to display the meeting
Meeting NameSpecifies the meeting name used for this
ColorSets the display color of the meeting
name to all sites in a call.
system. Meeting names can contain up to
10 double-byte or 20 single-byte letters,
numbers, symbols, and Chinese
characters.
name.
Caption PositionSpecifies the display position of the local
Configuring Rolling Captions
To configure the rolling caption:
1. Go to System > Utilities > Rolling Caption.
2. Configure these settings on the Rolling Caption screen:
meeting name.
•Top Left - The meeting name is
shown in the upper left corner of the
screen.
•Top Right - The meeting name is
shown in the upper right corner of the
screen.
•Bottom Left - The meeting name is
shown in the lower left corner of the
screen.
•Bottom Right - The meeting name is
shown in the lower right corner of the
screen.
5 - 4
Content and Captions
SettingDescription
Enable Rolling CaptionSets whether to display a moving caption
to all participants.
ColorSets the display color of caption.
Rolling SpeedSets the scrolling speed of the rolling
caption.
A scrolling speed of 1 is the slowest
speed, and 3 is the fastest.
Caption PositionSets the display position of marquee in the
picture.
Rolling Caption TextText to display in the rolling caption. The
text can contain letters, numbers,
symbols, and Chinese characters.
5 - 5
Administrator Guide for Polycom QDX 6000 System
5 - 6
Calling and Answering
Configuring Call Settings
The Call Settings screens provide access to high-level options for the entire
system. For convenience, some of the User Settings options are repeated on
these screens.
To configure call settings:
1. Go to System > Admin Settings > General Settings > System Settings >
Call Settings.
2. Configure these settings on the Call Settings screen:
6
SettingDescription
Maximum Time in
Call
Display Time in
Call
Enter the maximum number of minutes allowed for call
length.
When that time has expired, you see a message asking you
if you want to hang up or stay in the call. If you do not answer
within one minute, the call automatically disconnects. If you
choose to stay in the call at this time, you will not be
prompted again.
Choosing 0 removes any limit.
This setting also applies when you are viewing the Near
video screen or showing content, even if you are not in a
call. If the maximum time is reached while viewing Near
video, the system automatically returns to the home screen.
If content is being shown, the content stops.
Specifies whether to display the elapsed time or the local
time during a call. You can also choose not to display the
time.
6 - 1
Administrator Guide for Polycom QDX 6000 System
SettingDescription
Call Detail ReportSpecifies whether to collect call data for the Call Detail
Recent CallsSpecifies whether to display the Recent Calls button on the
Report and Recent Calls list. When selected, information
about calls can be viewed through the Polycom QDX 6000
web interface and downloaded as a .csv file.
Note: If this setting is disabled, applications such as the
Polycom Global Management System will not be able to
retrieve Call Detail Report (CDR) records.
home screen. The Recent Calls screen lists the site number
or name, the date and time, and whether the call was
incoming or outgoing.
Note: If the Call Detail Report option is not selected, the
Recent Calls option is not available.
Far Site Name
Display
Auto Answer
Point-to-Point
Video
Turns the far site name display on or off, or specifies the
time period the far site name appears on screen when calls
first connect.
Specifies whether to answer incoming point-to-point calls
automatically.
Setting the Call Answering Mode
To set the call answering mode:
1. Go to System > Admin Settings > General Settings > System Settings >
Call Settings.
2. Select Auto Answer Point-to-Point Video to set the answer mode for
calls with one site.
3. Select one of the following:
—Yes – Answers calls automatically.
—No – Enables you to answer calls manually.
6 - 2
— Do Not Disturb – Refuses incoming calls automatically. The caller
receives a message that the site is unavailable.
Configuring Directory Settings
To configure system settings:
1. Go to System > Admin Settings > General Settings > System Settings >
Directory.
2. Configure these settings on the Directory screen:
SettingDescription
System NameEnter or change the system name in this field. This name
appears on the screen for the far site when you are making
calls.
Calling and Answering
Localized System
Name
Preview Directory
Entry Information
Allow Directory
Changes
Confirm Directory
Deletions
Confirm Directory
Additions Upon
Call Disconnect
SearchSpecifies whether to auto-search correspoding entries after
Displays the localized system name, if you have entered
one. You can enter a Localized System Name for
Simplified Chinese on this screen using the Chinese Virtual
Keyboard. You must use the Polycom QDX 6000 web
interface to enter localized system names for other
languages.
Specifies whether to display a preview of each entry on the
Directory screen.
Specifies whether users can save changes to the directory
or Contacts list.
Specifies whether users are prompted to confirm deletions
of directory entries.
Specifies whether users are prompted to confirm new
directory entries when saving the information for the last site
called.
users inputting a letter in the text box on the Directory
screen (Select Directory).
Creating a Localized System Name with the Polycom QDX 6000 Web
Interface
Polycom QDX 6000 systems send the localized system name to the far site as
the caller ID. The localized system name is displayed if the user interface of the
far-site system is set to that same language. If the far-site system and localized
system name are in different languages, the far-site system displays the
English/Pinyin system name. The English/Pinyin name is the name used by
the Global Directory Server, the gatekeeper, and other systems that do not
support this feature, and it is also the name that shows up in the Recent Calls
list.
6 - 3
Administrator Guide for Polycom QDX 6000 System
To create a localized system name using the Polycom QDX 6000 web interface:
1. On a computer, open a web browser.
2. In the browser address line, enter the system’s IP address, for example,
http://10.11.12.13
3. Go to Admin Settings > General Settings > System Settings.
4. Enter the localized system name in the appropriate language field.
, to go to the Polycom QDX 6000 web interface.
Managing Directories with the Polycom QDX 6000 Web Interface
The Polycom QDX 6000 Web Interface import/export directory feature allows
you to maintain consistency of Polycom QDX 6000 system directories in your
organization efficiently. It is particularly useful for administrators managing
multiple systems that call the same locations. You can:
•Transfer existing directory entries between Polycom QDX 6000 systems
•Develop directory entries on one system, save them to your computer, and
then distribute them to other systems
•Create localized directory entries
Only local directories can be downloaded. The directory file is in .csv format.
To download a Polycom QDX 6000 system directory to your computer:
1. On a computer, open a web browser.
2. In the browser address line, enter the system’s IP address, for example,
http://10.11.12.13
3. Go to Utilities > Import/Export Directory.
4. Click QDX 6000—> PC to download the .csv file from the Polycom QDX
6000 system.
5. Save the file to a location on your computer.
To upload Polycom QDX 6000 system directory entries:
1. On a computer, open a web browser.
2. In the browser address line, enter the system’s IP address, for example,
http://10.11.12.13
3. Go to Utilities > Import/Export Directory.
4. Click PC —> QDX 6000.
5. Click Browse and browse to the location of the .csv file on your computer.
, to go to the Polycom QDX 6000 web interface.
, to go to the Polycom QDX 6000 web interface.
6 - 4
6. Click Import Directory to upload the .csv file to the Polycom QDX 6000
system.
To create a localized directory entry using the Polycom QDX 6000 web interface:
1. On a computer, open a web browser.
2. In the browser address line, enter the system’s IP address, for example,
http://10.11.12.13
, to go to the Polycom QDX 6000 web interface.
3. Go to Place a Call > Directory.
Edit an entry to enter a localized directory entry name in the Localized Name
field, and specify the language for the localized directory entry.
Configuring the Global Directory
The global directory provides a list of other systems that are registered with
the Global Directory Server and available for calls. The other systems appear
in the directory, allowing users to place calls to other users by selecting their
names.
You can configure the system to use one of the following directory servers.
Calling and Answering
Directory
Servers
Supported
Polycom GDSProprietaryNot SupportedMay include: H.323 IP
LDAP with
H.350 or
Active
Directory
LDAP by a
Polycom CMA
system
Authentication
Protocols
Any of the
following:
•NTLM
•Basic
•Anonymous
NTLM onlyPre -defined
Global
Directory
GroupsEntry Calling Information
address (raw IP address,
DNS name, or H.323
extension)
Not SupportedMay include:
•H.323 IP address (raw
IP address, DNS
name, H.323 dialed
digits, H.323 ID, or
H.323 extension)
•SIP address (SIP URI)
May include: H.323 dialed
groups from
the LDAP
directory are
shown in
Polycom QDX
6000 system’s
directory
digits, H.323 ID, or H.323
extension
6 - 5
Administrator Guide for Polycom QDX 6000 System
To choose a directory server:
1. Go to System > Admin Settings > Global Services > Directory Servers.
2. Enable LDAP or Polycom GDS.
3. Select Edit to edit the connection information for the desired server.
To configure the Polycom GDS settings:
1. Go to System > Admin Settings > Global Services > Directory Servers >
Edit.
2. Configure these settings on the Global Directory Servers screen:
SettingDescription
Global Directory
(GDS)
PasswordLets you enter the global directory password, if there is one.
RegisterRegisters this system with the Global Directory Server.
Display Global
Addresses
Display Name in
Global Directory
Save Global
Directory to
System
Group NameSpecifies the group name used for Polycom GDS directory
Specifies the IP address or DNS address of the Global
Directory Server. You can enter up to five addresses.
Displays other registered systems in the global directory.
Specifies whether to display the system’s name in the global
directories of other registered systems.
Copies the global directory to this local system. When this
setting is disabled, the system can display no more than 1,000
global directory entries. When this setting is enabled, the
system can display up to 2,500 global directory entries.
entries in the local directory. The default name for the Polycom
GDS group is Polycom GDS.
To configure the LDAP settings:
1. Go to System > Admin Settings > Global Services > Directory Servers >
Edit.
2. Configure these settings on the LDAP screen.
6 - 6
Calling and Answering
LDAP SettingDescription
Server AddressSpecifies the address of the LDAP directory server. With
Automatic Provisioning, this setting is configured by the server
and appears as read-only.
Server PortSpecifies the port used to connect to the LDAP server. With
Automatic Provisioning, this setting is configured by the server
and appears as read-only.
Group NameSpecifies the group name used for LDAP directory entries in
the local directory. The default name for the LDAP group is
Polycom Directory.
Directory Groups
Base DN
(Distinguished
Name)
Authentication
Type
Use SSL
(Secure Socket
Layer)
Domain NameSpecifies the domain name for authentication with the LDAP
User NameSpecifies the user name for authentication with LDAP server.
PasswordSpecifies the p assword for authentication with the LDAP
Specifies the top level of the LDAP directory where searches
will initiate. With Automatic Provisioning, this setting is
configured by the server and appears as read-only.
Specifies the protocol used for authentication with the LDAP
server: NTLM, BASIC, or Anonymous.
Enables SSL for securing data flow to and from the LDAP
server.
server.
server.
Having groups in the directory can help users find calling information quickly
and easily. Polycom QDX 6000 systems support global groups and local
groups.
Global Directory Groups
Global directory entries are assigned to a global group with the name that you
specify in the Directory Server configuration. Polycom QDX 6000 systems can
display up to 2,500 Polycom GDS global directory entries. Up to 100 search
results can be displayed at a time from an LDAP global directory. If the
Polycom QDX 6000 system is registered to an LDAP directory server by a
Polycom CMA system, it can display up to 200 groups within the Polycom
Directory group. Users cannot edit or delete global directory entries or global
directory groups.
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Administrator Guide for Polycom QDX 6000 System
Local Directory Groups
The Contacts group is a local directory group that contains the types of
Contacts shown in the following table. Contacts are also displayed on the
Contacts home screen.
Directory Server
Registration
Polycom GDSDirectory entries created locally by the userUnknown
Types of ContactsPresence State Displayed
LDAP with H.350 or Active
Directory
LDAP by a Polycom CMA
System
•Polycom GDS directory entries saved locally
as Contacts by the user
•Speed dial or sites added from the Sites
screen
•Directory entries created locally by the user
•LDAP directory entries saved locally as
Contacts by the user
•Speed dial or sites added from the Sites
screen
•Directory entries created locally by the user
•LDAP directory entries saved locally as
Contacts by the user
•Default LDAP group members created in the
LDAP server by the server administrator
Online/Offline
Unknown
Unknown
Users can create, edit, and delete local directory entries and local directory
groups.
6 - 8
7
System Location, Appearance, and
Tones
Configuring Regional Settings
To configure country, language, and Iong-distance dialing, go to System >
Admin Settings > General Settings > Location. For more information about each setting, highlight the setting and press Help on the remote control.
To set the date, time, and location:
1. Go to System >Admin Settings > Location.
2. Select and configure these settings on the Time Zone screen:
SettingDescription
Auto Adjust for
Daylight Saving
Time
Time ZoneSpecifies the time difference between GMT (Greenwich
Time ServerSpecifies connection to a time server for automatic system
Time Server
Address
Specifies the daylight savings time setting. When you enable
this setting, the system clock automatically changes for
daylight saving time.
Mean Time) and your location.
time settings.
The date and time must be manually reset every time a
Polycom QDX 6000 systemrestarts, in the following cases:
•Time Server is set to Off
•Time Server is set to Manual or Auto, but the system
cannot connect to a time server successfully.
Specifies the address of the time server to use when Time Server is set to Manual.
7 - 1
Administrator Guide for Polycom QDX 6000 System
3. Select and configure these settings on the Date and Time screen:
SettingDescription
Date Format and
Time Format
Display Time in
Call
Specifies your format preference for the date and time display
and lets you enter your local date and time.
Specifies the time display in a call:
•Elapsed Time – Displays the amount of time in the call.
•Local Time – Displays the local time on the screen during
a call.
•Off – Time is not displayed.
7 - 2
Customizing the Home Screen
Customize the system functionality according to your users’ needs, skill levels, and environments.
Advanced Users
Provide additional options for advanced
video conferencing users:
•Call Quality (bandwidth and call type)
•User Settings, Diagnostics, and
System Information
•Speed Dial list of frequently called
sites
•Alerts
New Users
Provide more options but keep it simple:
•Dialing entry field
•Directory numbers
•Recent Calls
Infrequent Users (Kiosk Mode)
Provide a simple workspace so no training
is needed:
•Access to pre-defined numbers with
one button click
•Instructions on screen
Use the marquee to add
instructions
Add features for users
as needed
Add more features as
users gain experience
Include a short list of
specific items for users to
select
Users with Personal Systems
Provide options for personalizing the
system:
•Access to frequently called Contacts
with one button click
•Presence information for Contacts
•Availability Control
Enable the Availability
Control
Enable Contact List as
Home Screen
Disable Allow Directory
Changes
Disable Contacts List as
Home Screen
System Location, Appearance, and Tones
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Administrator Guide for Polycom QDX 6000 System
To design the home screen:
1. Go to System > Admin Settings > General Settings > Home Screen
Settings.
2. Configure these settings on the Home Screen Settings screen:
SettingDescription
Dialing DisplaySpecifies which dialing option to display:
•Dialing entry field — Allows users to enter numbers
manually.
•Display marquee — Displays text in the dialing entry field.
Can be used to display user instructions. Users cannot
enter numbers manually when this option is selected.
•None — Removes the dialing entry field from the screen.
Enter Marquee
Text
Contact List as
Home Screen
Call QualityAllows users to select the bandwidth for calls, as well as the
H.323 Extension
(E.164)
DirectoryAllows users to access the directory.
SystemAllows users to access the System screen, which includes
Specifies the text to display when the Dialing Display is set to
Display marquee.
Specifies whether to display the contact list home screen.
call type, from the Place a Call screen. For information about
enabling call types, refer to Configuring Call Preferences on
page 2-13.
Allows users to enter H.323 extensions separately from the
gateway ID on the Place a Call screen. If your system is
registered with a gatekeeper, this setting also displays your
H.323 extension on the home screen.
If you do not select this setting, users make gateway calls by
entering the call information in this format:
gateway ID + ## + extension
User Settings, Diagnostics, and System Information. If you
remove the System button, you can still access the System
screen by navigating to the home screen, pressing on the
remote, and selecting System.
7 - 4
System Location, Appearance, and Tones
3. Select and configure these settings:
SettingDescription
System NameSpecifies whether to display the name of the system on the
home screen above the PIP window.
Local Date and
Time
Availability
Control
Call Detail
Report
Recent CallsSpecifies whether to display the Recent Calls button on the
Specifies whether to display the local date and time on the
home screen.
Displays a control on the home screen that allows users to set
the system to Available or Busy.
Specifies whether to generate a report of all calls made with the
system. When selected, all calls can be viewed through the
Polycom QDX 6000 web interface and downloaded as a .csv
file.
Note: If this setting is disabled, applications such as the
Polycom Global Management System will not be able to
retrieve Call Detail Report (CDR) records.
home screen. The Recent Calls screen lists the site number or
name, the date and time, and whether the call was incoming or
outgoing.
Note: If the Call Detail Report option is not selected, the
Recent Calls option is not available.
4. Select and configure these settings:
SettingDescription
SitesAllows users to call any pre-defined sites from a Sites or Speed
Dial list on the Place a Call screen.
Last Number
Dialed
Specifies whether to display the last number dialed or clear the
dialing field on the home screen.
Displaying Contacts and Speed Dial Sites
Contacts are displayed on the Contacts home screen when the Contact List as
Home Screen setting is enabled. Sites configured for speed dial are displayed
on the Place a Call screen when the Sites setting is enabled. Directory entries
added to the speed dial list are also added to the Contacts list. Directory entries
added to the Contacts list are also added to the speed dial list, except for
entries stored by the presence service.
To configure speed dial sites:
1. Make sure that the site information is entered in the directory.
7 - 5
Administrator Guide for Polycom QDX 6000 System
2. Go to System > Admin Settings > General Settings > Home Screen
Settings.
3. Select two times and enable Sites.
4. Select to access the Sites screen.
5. Select Add and choose the sites to add from the directory.
6. Select either Speed Dial or Sites as the name you want to appear on the
button.
To display Contacts on the Contacts home screen:
1. Go to System > Admin Settings > General Settings > Home Screen
Settings.
2. Select Contact Listas Home Screen.
Adding Marquee Text
You can create marquee text to display in the dialing entry field on the home
screen. You can create context-specific instructions for your users or, if the
home screen has Site buttons, the marquee text can provide information that
helps users choose which site to call.
To enter marquee text in the Polycom QDX 6000 systeminterface:
1. Go to System > Admin Settings > General Settings > Home Screen
Settings.
2. In Dialing Display, select Display marquee and enter the text.
You can also add marquee text through the Polycom QDX 6000 web interface.
For some languages such as Russian, Korean, Japanese, Simplified Chinese,
and Traditional Chinese, you must use the Polycom QDX 6000 web interface
to add marquee text.
To enter marquee text using the Polycom QDX 6000 web interface:
1. On a computer, open a web browser.
2. In the browser address line, enter the system’s IP address, for example,
http://10.11.12.13
, to go to the Polycom QDX 6000 web interface.
3. Enter the user name and administrator’s password, if a password has
been established.
7 - 6
4. Click Admin Settings > General Settings > Home Screen Settings and
enter.
— Dialing Display— Set to Display marquee.
— Enter Marquee Text — Type the text to display on the home screen.
5. Click Update.
Setting Ring Tones and Alert Tones
To set ring tones and alert tones:
1. Go to System > Admin Settings > Audio > Audio Settings.
2. Select a tone, as desired.
Customizing Camera Names and Icons
Customizing the way cameras appear on screen helps users select the correct
camera input during a call. You can enter camera names and assign icons. You
can choose camera icons from categories including Corporate, Education,
Justice, Manufacturing, and Medical.
System Location, Appearance, and Tones
To customize camera names and icons:
1. Go to System > Admin Settings > Cameras.
2. For each camera or video source, enter a name and choose an icon.
Screen Savers
For information about setting the Screen Saver Wait Time, refer to page 3-3.
Adding Screen Saver Text
You can customize the Polycom QDX 6000 system to display text when the
system is in sleep mode. For instance, you can display on-screen instructions
to assist users with what steps they should take next.
Output upon Screen Saver Activation on the Monitors screen must be set to
Black if you want to display screen saver text.
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Administrator Guide for Polycom QDX 6000 System
To enter screen saver text:
1. On a computer, open a web browser.
2. In the browser address line, enter the system’s IP address, for example,
http://10.11.12.13
3. Enter the user name and administrator’s password, if a password has
been established.
4. Click Utilities > Screen Saver and enter:
— Screen Saver Text — Appears as scrolling text when the system is in
sleep mode. You can use this scrolling text to provide instructions or
next steps for users of the system.
— Logo Screen Text — Appears underneath the logo before the system
goes into sleep mode.
5. Click Update.
Customizing System Logos
, to go to the Polycom QDX 6000 web interface.
You can customize the following logos shown on your Polycom QDX 6000
system in the on screen UI and the web interface:
•Screen Saver Logo
•Web Welcome Logo
•Splash Logo
•Embedded UI Logo
•Web Header Logo
Adding a Screen Saver Logo
You can customize the Polycom QDX 6000 system to display your own screen
saver logo instead of the Polycom logo.
To upload a screen saver logo:
1. On a computer, open a web browser.
2. In the browser address line, enter the system’s IP address, for example,
http://10.11.12.13
3. Enter the user name and administrator’s password, if a password has
been established.
, to go to the Polycom QDX 6000 web interface.
7 - 8
4. Click Utilities > Screen Saver, click Next, and follow the onscreen
instructions for uploading a logo file.
Adding a Web Welcome Logo
You can customize the Polycom QDX 6000 system to display your own web
welcome logo instead of the Polycom logo.
To upload a web welcome logo:
1. On a computer, open a web browser.
2. In the browser address line, enter the system’s IP address, for example,
http://10.11.12.13
3. Enter the user name and administrator’s password, if a password has
been established.
4. Click Utilities > Customise System Logo> Web Welcome Logo, and
follow the onscreen instructions for uploading a logo file.
Adding a Splash Logo
You can customize the Polycom QDX 6000 system to display your own splash
logo instead of the Polycom logo.
System Location, Appearance, and Tones
, to go to the Polycom QDX 6000 web interface.
To upload a splash logo:
1. On a computer, open a web browser.
2. In the browser address line, enter the system’s IP address, for example,
http://10.11.12.13
3. Enter the user name and administrator’s password, if a password has
been established.
4. Click Utilities > Customise System Logo> Splash Logo, and follow the
onscreen instructions for uploading a logo file.
Adding an Embedded UI Logo
You can customize the Polycom QDX 6000 system to display your own
embedded UI logo instead of the Polycom logo.
To upload an embedded UI logo:
1. On a computer, open a web browser.
2. In the browser address line, enter the system’s IP address, for example,
http://10.11.12.13
3. Enter the user name and administrator’s password, if a password has
been established.
, to go to the Polycom QDX 6000 web interface.
, to go to the Polycom QDX 6000 web interface.
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Administrator Guide for Polycom QDX 6000 System
4. Click Utilities > Customise System Logo> Embedded UI Logo, and
follow the onscreen instructions for uploading a logo file.
Adding a Web Header Logo
You can customize the Polycom QDX 6000 system to display your own web
header logo instead of the Polycom logo.
To upload a web header logo:
1. On a computer, open a web browser.
2. In the browser address line, enter the system’s IP address, for example,
http://10.11.12.13
3. Enter the user name and administrator’s password, if a password has
been established.
4. Click Utilities > Customise System Logo> Web Header Logo, and
follow the onscreen instructions for uploading a logo file.
, to go to the Polycom QDX 6000 web interface.
Restoring the Default Logos
To restore the default logos:
1. On a computer, open a web browser.
2. In the browser address line, enter the system’s IP address, for example,
http://10.11.12.13
3. Enter the user name and administrator’s password, if a password has
been established.
4. Do the following,
— If you want to restore the screen saver logo, click Utilities > Screen
— If you want to restore the web welcome logo, click Utilities >
— If you want to restore the splash logo, click Utilities > Customise
— If you want to restore the embedded UI logo, click Utilities >
— If you want to restore the web header logo, click Utilities > Customise
, to go to the Polycom QDX 6000 web interface.
Saver, click Next, and click .
Customise System Logo > Web Welcome Logo, and click .
System Logo > Splash Logo, and click .
Customise System Logo > Embedded UI Logo, and click .
*Reset System is password-protected
when Security Mode is enabled
Contacts/Place a Call
Recent Calls
Directory
Admin Settings
General SettingsNetworkLAN PropertiesAudioGlobal Services
Cameras
Monitors
Screens that Require a Password for Access
You can configure Polycom QDX 6000 systems to provide two levels of access
for people who are in the room with the system. You can require a user login
to use the system. In addition, you can require an administrator login to
configure system Admin Settings.
The following illustration shows which screens could require a user login and
which screens could require an administrator login.
8
You can set a remote access password to restrict who can upgrade the Polycom
QDX 6000 system software or perform other remote management from a
computer.
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Administrator Guide for Polycom QDX 6000 System
Configuring Security Options
To set passwords and security options:
1. Go to System > Admin Settings > General Settings > Security >
Security Settings.
2. Configure these settings on the Security screen:
SettingDescription
Security ModeSpecifies whether the system uses Security Mode, which
Security ProfileIf set to DoD DSN, the Security Profile sets and controls
prevents unsecured access to the system. Every time you
enable Security Mode, you must configure a new password
for the system.
particular security settings in order to meet DoD DSN
requirements. This setting is visible only if the Security
Profile was configured in the setup wizard.
Use Room
Password for
Remote Access
Admin IDSpecifies the ID for the administrator account.
Room PasswordSpecifies the password for administrator access when
Remote Access
Password
Specifies whether the room password used for local login is
also used for the remote login.
logging in to the system locally.
When the room password is set, you must enter it to
configure the system Admin Settings using the remote
control. The room password must not contain spaces.
Specifies the password for administrator access when
logging in to the system remotely.
When the remote access password is set, you must enter it
to upgrade the software or manage the system from a
computer. The remote access password must not contain
spaces.
8 - 2
3. Select and configure these settings:
SettingDescription
Security
Require Login for System
Access
Specifies whether the system automatically prompts
users to log in when the system comes out of sleep
mode. Enabling this setting requires a login to use
the system.
User IDSpecifies the ID for the user account.
User PasswordSpecifies the password for the user account. To
enter numbers, use the number buttons on the
remote or keypad. To enter letters, press Keyboard on the remote or keypad.
4. Select and configure these settings:
SettingDescription
Enable Remote
Access
Specifies whether to allow remote access to the system by:
•Web
•Telnet
•SNMP
You may select any of these, or any combination of them.
Note: The system restarts if you change the remote access
settings. This setting does not deactivate the associated
port, only the application. Use Web Access Port to disable
the port.
AES EncryptionSpecifies how to encrypt calls with other sites that support
AES encryption.
•Off—AES Encryption is disabled.
•When Available—AES Encryption is used with any
endpoint that supports it, even if the other endpoints in
the call don’t support it.
•Required for All Calls—AES Encryption is used for all
video endpoints in the call. All endpoints must support
AES Encryption to participate in the call.
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Administrator Guide for Polycom QDX 6000 System
SettingDescription
Allow Video
Display on Web
Web Access Port
(http)
Allow Access to
User Settings
Specifies whether to allow viewing of the room where the
system is located, or video of calls in which the system
participates, using the Polycom QDX 6000 web interface.
Note: This feature activates both near site and far site video
displays in Web Director.
Specifies the port to use when accessing the system using
the Polycom QDX 6000 web interface.
If you change this from the default (port 80), specify a port
number of 1025 or higher, and make sure the port is not
already in use. You will need to include the port number with
the IP address when you use the Polycom QDX 6000 web
interface to access the system. This makes unauthorized
access more difficult.
Note: The system restarts if you change the web access
port.
Specifies whether the User Settings screen is accessible to
users via the System screen.
Select this option if you want to allow users to change
limited environmental settings.
5. Select and configure this setting:
SettingDescription
Enable Security
Banner
Configuring Security Mode
You can configure Polycom QDX 6000 systems to use Security Mode, which
provid es secure access to the system. Sec urity Mode utilizes TLS, HTTPS, AES,
digital signatures, and other security protocols, algorithms, and mechanisms
to put the system into a secure mode. These protocols encrypt management
communication over IP, preventing access by unauthorized users.
Every time you enable Security Mode, you must configure a new password for
the system. The password cannot be blank and it cannot be the default value
(serial number).
8 - 4
Specifies the security banner to display when the system
wakes up or a user logs in.
•Off — Disables the security banner.
•Custom — Allows you to enter text to use for the banner.
You can enter up to ten lines of text, each of which can
contain up to 128 single-byte characters.
•DoD — Specifies that the system displays a default U.S.
Department of Defense security banner.
Security
Security Mode requires secure access and a password for Web access.
When you enable Security Mode, the following settings are set and controlled
by the system:
SettingRestriction
AES EncryptionSet to Required for Video Calls Only (or When
Available after an upgrade), configurable
Enable Remote
Access: Telnet
Enable Remote
Access: SNMP
Web Access PortPort 80 disabled with no redirect to port 443, read-only
Allow Video Display
on Web
Auto Answer
Settings
User SettingsMute Auto-Answer Calls: Hidden
Minimum Password
Length
Disabled for port 23 and 24, read-only
Disabled, read-only
Port 443: Available for HTTPS, read-only
Disabled, configurable
Auto Answer Point-to-Point: Disabled, configurable
Allow Video Display on Web: Hidden
Far Control of Near Camera: Hidden
Set to 1, must be at least 1
To configure the system to use Security Mode:
1. Go to System > Admin Settings > General Settings > Security >
Security Settings.
2. Enable Security Mode.
When you change this setting, the Polycom QDX 6000 system restarts. Every
time a Polycom QDX 6000 system is powered on or restarts in Security Mode,
it verifies that the system software is authentic Polycom software.
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Administrator Guide for Polycom QDX 6000 System
Points to note about Security Mode:
•SNMP access is not available in Security Mode.
•Global Management System, ReadiManager SE200, an d Polycom CMA
systems cannot monitor Polycom QDX 6000 systems in Security Mode.
•If Security Mode is enabled, you must enter the room password to reset the
system (System > Diagnostics > Reset System). If you forget the room
password while the system is in Security Mode, refer to Using the Restore
Button on page 12-2.
•The web interface allows only HTTPS connections using TLS when Security
Mode is enabled. Make sure that your web browser has TLS capabilities
enabled.
To access a Polycom QDX 6000 system in Security Mode using the Polycom QDX
6000 web interface:
1. Enter the IP address of the system using secure HTTPS access, for
example,
2. Click Yes in the security dialogs that appear. This access uses port 443.
3. To access Admin Settings using the Polycom QDX 6000 web interface
when a remote access password is set, enter the administrator account (
“admin” is default).
https://10.11.12.13
.
Enabling a Security Profile
You can configure a Security Profile in the setup wizard only. If set to DoD
DSN, the Security Profile sets and controls particular security settings in order
to meet DoD DSN requirements. For a list of pre-defined values and additional
restrictions applied by the Security Profile, refer to the U.S. DoD DSN Deployment Guide available on the Polycom web site.
To enable a Security Profile:
In the setup wizard, enable Security Mode and set Security Profile to
DoD DSN.
To view the Security Profile setting:
Go to System > Admin Settings > General Settings > Security > Security
Settings.
If you do not see the Security Profile setting, it is set to None and no
settings are controlled by the Security Profile.
8 - 6
Enabling AES Encryption
AES encryption is a standard feature on all Polycom QDX 6000 systems. When
it is enabled, the system automatically encrypts calls to other systems that have
AES encryption enabled.
To enable AES encryption:
Go to System > Admin Settings > General Settings > Security > Security
Settings > > and set AES Encryption.
Points to note about AES Encryption:
•AES Encryption is not supported in Basic Mode.
•AES Encryption is not supported on systems registered to an Avaya H.323
gatekeeper.
Setting Password Policies
Security
This version allows you to set up password policies, which are requirements
that must be met when creating new passwords. These password settings can
ensure that strong passwords are used.
To configure password policies:
1. Go to System > Admin Settings > General Settings > Security >
Password Settings in the local system interface.
2. Select Room, User, or Remote Access.
When Use Room Password for Remote Access is enabled, the room password
policy is applied to both room and remote access passwords.
3. Configure these settings:
SettingDescription
Minimum LengthSpecifies the minimum number of characters required for a
valid password.
Can Contain ID or
Its Reverse Form
Specifies whether the associated ID or the reverse of the ID
can be part of a valid password. If this setting is enabled and
the ID is “admin”, passwords “admin” and “nimda” are
allowed.
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Administrator Guide for Polycom QDX 6000 System
SettingDescription
Require Lower
Case Letters
Require Upper
Case Letters
Require NumbersSpecifies whether a valid password must contain one or
Require Special
Characters
Specifies whether a valid password must contain one or
more lower-case letters.
Specifies whether a valid password must contain one or
more upper-case letters.
more numbers.
Specifies whether a valid password must contain one or
more special characters. Supported characters include:
@ - _ ! ; $ , \ / & . # *
4. Select and configure these settings:
SettingDescription
Do Not Allow
Previous
Passwords
Minimum
Password Age in
Days
Maximum
Password Age in
Days
Specifies the number of most recent passwords that cannot
be reused. If set to Off, all previous passwords can be
reused.
Specifies the minimum number of days that must pass
before the password can change.
Specifies the maximum number of days that can pass before
the password must change.
Password
Expiration
Warning in Days
Minimum
Changed
Characters
Maximum
Consecutive
Repeated
Characters
Specifies how far in advance the system displays a warning
that the password will soon expire, if a maximum password
age is set.
Specifies the number of characters that must be different or
change position in a new password. If this is set to 3,
“123abc” can change to “345cde”, or to “234bcd”.
Specifies the maximum number of consecutive repeated
characters in a valid password. If this is set to 3, “aaa123” is
a valid password but “aaaa123” is not.
Setting the Room and Remote Access Passwords
You can set the room password to restrict who can configure system Admin
Settings using the remote control. You can set the remote access password to
restrict who can upgrade the Polycom QDX 6000 system software or perform
other remote management from a computer.
8 - 8
Security
All passwords appear as a series of asterisks as you type them in a
configuration or login screen. To enter numbers in a password field, use the
remote or keypad number buttons. To enter letters in a password field, press
Keyboard on the remote or keypad.
To set or change the room password:
1. Go to System > Admin Settings > General Settings > Security >
Security Settings.
2. Enter or change the password.
The default room password is the 16-digit system serial number.
To set or change the remote access password:
1. Go to System > Admin Settings > General Settings > Security >
Security Settings.
2. Clear the Use Room Password for Remote Access setting if it is selected.
By default, the remote access password is the same as the room
password.
3. Enter a Remote Access password.
To use the same password for both local and remote access:
1. Go to System > Admin Settings > General Settings > Security >
Security Settings.
2. Select Use Room Password for Remote Access.
To reset a forgotten password:
1. Get the system’s serial number from the system or from the System
Information screen.
2. Go to System >Diagnostics > Reset System.
If Security Mode is enabled, the room password is required to access the Reset
System screen. If you forget the room password while the system is in Security
Mode, refer to Using the Restore Button on page 12-2.
3. Enter the system’s serial number and select Delete System Settings.
4. Select Reset System.
After the system resets, it leads you through the setup wizard. You can enter a
new password when you set up the system.
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Administrator Guide for Polycom QDX 6000 System
Setting an Account Lockout
You can configure and enforce an account lockout if someone fails to log in
correctly. After a certain number of failed login attempts, the account is locked
for an amount of time specified by the administrator.
To configure the account lockout feature:
1. Go to System > Admin Settings > General Settings > Security >
Account Management.
2. Select Admin Account or User Account.
3. Configure these settings on the Admin Account or User Account screen:
SettingDescription
Lock Account after
Failed Logins
Account Lock
Duration in
Minutes
Specifies the number of failed login attempts allowed before
the system locks the account. If set to Off, the system will
not lock the user account due to failed login attempts.
Specifies the amount of time that the account remains
locked due to failed login attempts.
Managing User Access to Settings and Features
You can manage user access to settings and features by using passwords and
by configuring the system to show only those options you want your users to
see.
Security LevelRestrictions
High
(Kiosk mode)
High
(User login mode)
An administrator login is required to configure system
Admin Settings. Users can call only the numbers you
specify on the home screen.
See Customizing the Home Screen on page 7-3.
An administrator login is required to configure system
Admin Settings. A user login is required to use the system.
8 - 10
Security
Security LevelRestrictions
MediumAn administrator login is required to configure system
Admin Settings. Users can place calls using the restrictions
you specify for length of call, type of call, and use of the
directory.
LowAn administrator login is required to configure system
Admin Settings. However, Allow Access to User Settings is
enabled so that users can configure some settings.
Very lowNo administrator login is required to configure system
Admin Settings. Users can configure all system settings.
You can allow users to change common user preferences by providing access
to the User Settings screen.
To allow users to customize the workspace:
1. Go to System > Admin Settings > General Settings > Security >
Security Settings > > .
2. Select the Allow Access to User Settings option to make the User
Settings button available to users on the System screen.
User Settings contains the following options, which are also available to
administrators on the Admin Settings screens:
•Backlight Compensation
•Far Control of Near Camera
•Auto Answer Point-to-Point Video
•Mute Auto-Answer Calls
•PIP
•Keypad Audio Confirmation
•Far Site Name Display Time
•Allow Video Display on Web
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Administrator Guide for Polycom QDX 6000 System
8 - 12
Managing the System Remotely
You can configure, manage, and monitor the system from a computer using
the system’s web interface. You can also use Polycom CMA, SNMP, or the API
commands.
•The Polycom QDX 6000 Web Interface requires only a web browser.
•Polycom CMA requires the management application to be installed on
your network.
•SNMP requires network management software on your network
management station.
•For more information about the API commands, refer to the API Reference
Manual for Polycom QDX 6000 Systems.
9
Using the Polycom QDX 6000 Web Interface
You can use the Polycom QDX 6000 web interface to perform most of the
calling and configuration tasks you can perform on the local system.
Accessing the Polycom QDX 6000 Web Interface
To configure your browser to use the Polycom QDX 6000 web interface:
1. Be sure that you use Microsoft Internet Explorer 6.x, 7.x,or 8.x as your
web browser.
2. Configure the browser to allow cookies.
9 - 1
Administrator Guide for Polycom QDX 6000 System
To access the system using the Polycom QDX 6000 web interface:
1. On a computer, open a web browser.
2. In the browser address line, enter the system’s host name or IP address,
for example,
interface.
If Security Mode is enabled on the system, you must use secure HTTPS
access, for example,
dialog boxes that appear.
3. If prompted, enter the administrator account ( “admin” is default), and
enter the remote access password.
http://10.11.12.13
https://10.11.12.13
, to go to the Polycom QDX 6000 web
. Click Yes in the security
Monitoring a Room or Call with the Polycom QDX 6000 Web Interface
The monitoring feature within the Polycom QDX 6000 web interface allows
administrators of Polycom QDX 6000 systems to view a call or the room where
the system is installed.
To enable room and call monitoring:
1. Go to System > Admin Settings > General Settings > Security >
Security Settings.
2. Select > > and enable Allow Video Display on Web to allow
the room or call to be viewed remotely.
To view a room or call:
1. On a computer, open a web browser.
2. In the browser address line, enter the system’s IP address, for example,
http://10.11.12.13
3. Go to Utilities > Web Director.
4. Perform any of the following tasks:
— Place or end a call
— View near and far sites
— Change camera sources
— Adjust camera position
— Zoom cameras
— Adjust system volume settings
— Mute and unmute the microphones
, to go to the Polycom QDX 6000 web interface.
9 - 2
You can view near and far sites without opening Web Director by selecting
Tools > Remote Monitoring.
Managing the System Remotely
Managing System Profiles with the Polycom QDX 6000 Web Interface
Administrators managing systems that support multiple applications can
change system settings quickly and easily using profiles. You can store a
Polycom QDX 6000 system profile on a computer as a .profile file using the
Polycom QDX 6000 web interface. There is no limit to the number of profiles
you can save.
The following settings are included in a profile:
•Home screen settings
•User access levels
•Icon selections
•Option keys
•System behaviors
Passwords are not included when you store a profile.
Polycom recommends using profiles only as a way to back up system settings.
Attempting to edit a stored profile or upload it to more than one system on the
network can result in instability or unexpected results.
To store a profile:
1. On a computer, open a web browser.
2. In the browser address line, enter the system’s IP address, for example,
http://10.11.12.13
, to go to the Polycom QDX 6000 web interface.
3. Go to Utilities > Profile Center.
4. Click QDX 6000—> PC to download the profile file from the Polycom
QDX 6000 system.
5. Save the file to a location on your computer.
To upload a profile:
1. Reset the Polycom QDX 6000 system to restore default settings.
2. On a computer, open a web browser.
3. In the browser address line, enter the system’s IP address, for example,
http://10.11.12.13
, to go to the Polycom QDX 6000 web interface.
4. Go to Utilities > Profile Center.
5. Click Browse and browse to the location of the profile file on your
computer.
6. Click PC —> QDX 6000to upload the .profile file to your system.
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Administrator Guide for Polycom QDX 6000 System
Sending a Message
If you are experiencing difficulties with connectivity or audio, you may want
to send a message to the system that you are managing.
Only the near site can see the message; it is not broadcast to all the sites in the
call.
To send a message via the Polycom QDX 6000 web interface:
1. On a computer, open a web browser.
2. In the browser address line, enter the system’s IP address, for example,
http://10.11.12.13
3. If prompted, enter the administrator account ( “admin” is default)., and
enter the admin password.
4. Go to Diagnostics > Send a Message.
5. In the Send a Message page, enter a message (up to 100 characters in
length), then click Send.
The message is displayed for 15 seconds on the screen of the system that
you are managing.
, to go to the Polycom QDX 6000 web interface.
Setting Up SNMP
The Polycom QDX 6000 system sends SNMP (Simple Network Management
Protocol) reports to indicate conditions, including the following:
•All alert conditions found on the Polycom QDX 6000 system alert page
•Details of jitter, latency, and packet loss
•Low battery power is detected in the remote control
•A system powers on
•Administrator logon is successful or unsuccessful
•A call fails for a reason other than a busy line
•A user requests help
•A telephone or video call connects or disconnects
Polycom QDX 6000 systems are compatible with SNMP versions 1 and 2c.
Downloading MIBs
In order to allow your SNMP management console application to resolve
SNMP traps and display human readable text descriptions for those traps, you
need to install Polycom MIBs (Management Information Base) on the
computer you intend to use as your network management station. The MIBs
are available for download from the Polycom QDX 6000 web interface.
9 - 4
Managing the System Remotely
To download the Polycom MIBs:
1. On a computer, open a web browser.
2. In the browser address line, enter the IP address of the system, for
example,
http://10.11.12.13
, to go to the Polycom QDX 6000 web
interface.
3. Go to Admin Settings > Global Services > SNMP.
4. Click Download MIB and follow the onscreen instructions.
Configuring for SNMP Management
To configure the Polycom QDX 6000 system for SNMP Management:
1. Access the SNMP configuration screen either in the Polycom QDX 6000
web interface or on the Polycom QDX 6000 system.
— In the Polycom QDX 6000 web interface go to Admin Settings >
Global Services > SNMP.
— On the Polycom QDX 6000 system go to System > Admin Settings >
Global Services > SNMP.
2. Configure these settings on the SNMP screen:
SettingDescription
Enable SNMPAllows administrators to manage the system remotely
using SNMP.
Trap VersionSpecifies the trap protocol that the system uses.
•v2c—System uses the v2c trap.
•v1—System uses the v1 trap.
Read-Only
Community
Contact NameSpecifies the name of the person responsible for remote
Location NameSpecifies the location of the system.
System DescriptionSpecifies the type of video conferencing device.
Console IP
Address
Specifies the SNMP management community in which you
want to enable this system. The default community is
public.
Note: Polycom does not support SNMP write operations
for configuration and provisioning; the read-only
community string is used for both read operations and
outgoing SNMP traps.
management of this system.
Specifies the IP address of the computer you intend to use
as your network management station and to which SNMP
traps will be sent.
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Administrator Guide for Polycom QDX 6000 System
Keeping your Software Current
If you have Internet access and a software key, you can update the Polycom
QDX 6000 system software. If you do not have Internet access, your reseller
can supply you with the Polycom QDX 6000 system software update on
CD-ROM.
Refer to the Release Notes for Polycom QDX 6000 Systems for information about
the latest software version. Refer to Installing Polycom QDX 6000 Software for
detailed information about obtaining software key codes and installing
software upgrade.
9 - 6
Control Devices
Configuring Remote Control Behavior
You can customize the behavior of the remote control to support the users’
environment.
To co nf ig ur e r em ote control behavior:
1. Go to System > Admin Settings > General Settings > System Settings >
Remote Control.
2. Configure these settings on the Remote Control screen:
10
SettingDescription
Keypad Audio
Confirmation
Numeric Keypad
Function
Specifies whether to play a voice confirmation of numbers
selected with the remote control or keypad.
Specifies whether pressing number buttons on the remote
control or keypad moves the camera to presets or
generates touch tones (DTMF tones). If this is set to
Presets, users can generate DTMF tones by pressing
while on a video screen.
Configuring RS-232 Serial Port Settings
To configure RS-232 serial port settings:
1. Go to System > Admin Settings > General Settings > Serial Ports.
2. Configure these settings for a Polycom QDX 6000 system:
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Administrator Guide for Polycom QDX 6000 System
SettingDescription
RS-232 ModeSpecifies the mode used for the serial port.
•Off—Disables the serial port.
•Control—Receives control signals from a touch-panel
control. Allows any device connected to the RS-232
port to control the system using API commands.
•Pass Thru—Passes data to an RS-232 device
connected to the serial port of the far-site system.
Baud Rate, Parity,
Data Bits, Stop Bits
RS-232 Flow
Control
Set these to the same values that they are set to on the
serial device.
When a Vortex is connected to an RS-232 connector on
the Polycom QDX 6000 system, set both to Hardware.
10 - 2
Statistics and Diagnostics
Diagnostics
Call Statistics
Network
Video
Audio
System Status
System Status
Server Status
Restart/Reset
Speaker Test
Audio Meter
Call Status
Call Statistics
Content Statistics
Call Summary
Near End Loop
PING
Trace Route
Send a Message
(web only)
System Log
(web only)
Download Logs
System Log Settings
Call Summary
The Polycom QDX 6000 system provides various screens that allow you to
review information about calls made by the system and to review network
usage and performance.
Diagnostic Screens
The following Diagnostics screens are available on the system and in the
Polycom QDX 6000 web interface.
11
11 - 1
Administrator Guide for Polycom QDX 6000 System
To access the Diagnostics screens on the system:
Go to System > Diagnostics.
To access the Diagnostics screens from the Polycom QDX 6000 web interface:
1. On a computer, open a web browser.
2. In the browser address line, enter the system’s IP address, for example,
http://10.11.12.13
3. If prompted, enter the administrator account ( “admin” is default), and
enter the admin password.
4. Click Diagnostics from any page in the Polycom QDX 6000 web interface.
System Status
Diagnostic ScreenDescription
System StatusDisplays system status information, including auto-answer
, to go to the Polycom QDX 6000 web interface.
point to point, remote control battery, system serial
number, and IP network. For an explanation of any of the
status items, select the item and press on the remote.
Server Status
When there is a change in system status or a potential
problem, you see an alert at the bottom of the home
screen.
Diagnostic ScreenDescription
Server StatusDisplays server status information, including time server,
global directory, gatekeeper, and registrar server. For an
explanation of any of the status items, select the item and
press on the remote.
When there is a change in server status or a potential
problem, you see an alert at the bottom of the home
screen.
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Call Statistics
Statistics and Diagnostics
Diagnostic ScreenDescription
Call StatisticsDisplays information about the call in progress.
View Call Statistics during a call by pressing Help on
the remote.
Call Statistics (1)
•Call speed (transmit and receive)
•Video protocol, and format in use (transmit and
receive).
•Audio protocol in use (transmit and receive)
•Number of packets lost and percentage packet loss
(transmit and receive) in IP calls
•Encryption type, key exchange algorithm type, and key
exchange check code (if the encryption option is
enabled and the call is encrypted)
•Far site details and call type
Call Statistics (2)
•Audio and video data rates specified (transmit and
receive)
•Video data rate and frame rate in use (transmit and
receive)
•Video packet loss and jitter in IP calls
•Audio packet loss and jitter in IP calls
•Far site details and call type
Content Statistics
The Content Statistics screen shows statistics for content
shared during a call.
Call Summary
(system only)
Displays calling information, such as:
•Duration of the last call
•Total number of IP calls
•Total time of IP calls
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Administrator Guide for Polycom QDX 6000 System
Network
Diagnostic ScreenDescription
Near End LoopTests the internal audio encoders and decoders, the
PINGTests whether the system can establish contact with a
external microphones and speakers, the internal video
encoders and decoders, and the external cameras and
monitors.
Monitor 1 displays the video and plays the audio that
would be sent to the far site in a call.
This test is not available when you are in a call.
far-site IP address that you specify.
PING returns abbreviated Internet Control Message
Protocol results. It returns H.323 information only if the far
site is configured for H.323. It returns SIP information only
if the far site is configured for SIP.
If the test is successful, the Polycom QDX 6000 system
displays a message indicating that the IP address under
test is available.
Video
Trace RouteT ests the routing path between the local system and the IP
address entered.
If the test is successful, the Polycom QDX 6000 system
lists the hops between the system and the IP address you
entered.
Diagnostic ScreenDescription
Video DiagnosticsT ests the color settings of your monitor for optimum picture
quality.
If the color bars generated during the test are not clear, or
the colors do not look correct, the monitor needs to be
adjusted.
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Audio
Statistics and Diagnostics
Diagnostic ScreenDescription
Speaker Test Tests the audio cable connections. A 473 Hz audio tone
indicates that the local audio connections are correct.
If you run the test from the system during a call, the far site
will also hear the tone.
If you run the test from the Polycom QDX 6000 web
interface during a call, the people at the site you are
testing will hear the tone, but you will not.
Audio MeterMeasures the strength of audio signals from
microphone(s), far-site audio, VCR audio, and any device
connected to the audio line in.
•To check the microphone(s), speak into the
microphone.
•To check far-site audio, ask a participant at the far site
to speak or call a phone in the far-site room to hear it
ring.
•To check a VCR or DVD, connect it to the VCR inputs
and play the VCR or DVD to test the audio.
The Audio Meters indicate peak signal levels. Set signal
levels so that you see peaks between +3dB and +7dB with
normal speech and program material. Occasional peaks of
+12dB to +16dB with loud transient noises are considered
acceptable. A meter reading of +20dB corresponds to
0dBFS in the Polycom QDX 6000 system audio. A signal
at this level is likely clipping the audio system.
Meters function only when the associated input is enabled.
Note: Some audio meters are unavailable when a
SoundStructure digital mixer is connected to the Polycom
QDX 6000 system.
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Administrator Guide for Polycom QDX 6000 System
Reset or Restart System
Diagnostic ToolDescription
Recent Calls
Restart (web only)
Reset System
(system only)
Restart in the web interface cycles power to the system.
Note: If Security Mode is enabled, you must enter the
room password to reset the system.
When you choose Reset System using the remote control,
the system’s user interface allows you to:
•Keep your system settings (such as system name and
network configuration) or restore factory settings.
•Keep or delete the directory stored on the system.
System reset does not affect the global directory.
You may wish to download the CDR and CDR archive
before you reset the system. See Call Detail Report (CDR)
on page 11-7.
When the Call Detail Report setting is enabled, Recent Calls shows a list of up
to 99 calls made by the system. It includes the following information:
•Site name or number
•Date and time
•Call in or out
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The Recent Calls list shows incoming and outgoing calls that connect, as well
as outgoing calls that do not connect.
If Do Not Disturb has been enabled, any incoming calls attempted by other
sites will not be listed.
The home screen can be configured to include Recent Calls. For more
information about including the Recent Calls list on the home screen, see
Customizing the Home Screen on page 7-3.
To view the Recent Calls screen:
Go to System > Admin Settings > Network > Recent Calls.
You can see more detail about any call by highlighting an entry and pressing
Help on the remote. Information includes the far site’s number and name,
and the type, speed (bandwidth), and duration of the call.
If you need even more detail about calls, you can view or download the Call
Detail Report (CDR) from the Polycom QDX 6000 web interface. For more
information about the CDR, see Call Detail Report (CDR).
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