Polycom 550 User Manual

User Guide

for the SoundPoint IP® 550 Phone

SIP 3.0

December, 2007 Edition 1725-12500-001 Rev. C

SIP 3.0

Trademark Information

Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™,

Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V

IU™, Visual Concert™, VS4000™, VSX™, and the industrial design of SoundStation are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law.

Portions of the software contained in this product are: Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper Copyright © 1998 by the Massachusetts Institute of Technology Copyright © 1998-2003 The OpenSSL Project Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved Copyright © 1995-2002 Jean-Loup Gailly and Mark Adler Copyright © 1996 - 2004, Daniel Stenberg, <daniel@haxx.se>

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be include d in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

4750 Willow Road Pleasanton, CA 94588-2708 USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

About This Guide

Thank you for choosing the SoundPoint IP 550 SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network.

In this User Guide, you will find everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint IP 550 SIP phone. As well, be sure to read the Parts List and Regulatory Notices sections in this guide before you set up and use the SoundPoint IP 550 SIP phone. This information can also be found at http://www.polycom.com/support/voip/.

iii

User Guide SoundPoint IP 550 Phone

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

1 Getting Started with Your SoundPoint IP 550 Phone . . . . . . 1–1

2 Customizing Your SoundPoint IP 550 Phone . . . . . . . . . . . . 2–1

Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Assembling Your SoundPoint IP 550 Phone . . . . . . . . . . . . . . . . . . . . . . . . 1–3

Connecting Network and Power Source . . . . . . . . . . . . . . . . . . . . . . . . 1–3

Connecting the Handset and Optional Headset . . . . . . . . . . . . . . . . . 1–5

Attaching the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

Features of Your SoundPoint IP 550 Phone . . . . . . . . . . . . . . . . . . . . . . . . . 1–8

Before You Use Your SoundPoint IP 550 Phone . . . . . . . . . . . . . . . . . . . . 1–11

Using the Navigation Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–11

Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Headset Memory Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Headset Hookswitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Language Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Graphic Display Backgrounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9

Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11

Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

Editing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15

Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

Placing a Call to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

Searching For a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

User Guide SoundPoint IP 550 Phone

3 Using the Basic Features of Your SoundPoint IP 550 Phone . 3–1

Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18

Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18

Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19

Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20

System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21

Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21

Supporting Multiple Line Keys Per Line . . . . . . . . . . . . . . . . . . . . . . 2–22

Supporting Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–23

Placing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10

Setting Up a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15

Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

Assigning Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19

Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21

4 Using the Advanced Features of Your SoundPoint IP 550

Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Using Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Using Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Managing Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Integrating With Microsoft Live Communications Server 2005 . . . . 4–7

Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8

5 Troubleshooting Your SoundPoint IP 550 Phone . . . . . . . . .5–1

Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

Contents

Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1

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User Guide SoundPoint IP 550 Phone

viii

Getting Started with Your SoundPoint IP 550 Phone

This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 550 phone.

The SoundPoint IP 550 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution graphic display supplies content for call information, multiple languages, directory access, and system status. The SoundPoint IP 550 supports advanced functionality, including multiple call and flexible line appearances, HTTPS secure provisioning, presence, custom ring tones, local conferencing, and Polycom’s HD Voice technology.

This chapter contains:

• Parts List

• Assembling Your SoundPoint IP 550 Phone

• Features of Your SoundPoint IP 550 Phone

• Before You Use Your SoundPoint IP 550 Phone

To customize your phone, refer to Customizing Your SoundPoint IP 550 Phone on page 1-1. To read about the phone’s basic features, refer to Using the Basic

Features of Your SoundPoint IP 550 Phone on page 3-1. To read the phone’s

advanced features, refer to Using the Advanced Features of Your SoundPoint

IP 550 Phone on page 4-1.

If you require additional information or assistance with your new phone, contact your system administrator.

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User Guide SoundPoint IP 550 Phone

Directories

Applications

Conference

Transfer

Redial

Messages

Do Not Disturb

Hold

Parts List

The following components are included in your SoundPoint IP 550 package:

• Polycom SoundPoint IP 550 phone

• handset & handset cord

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• Phone Base

Getting Started with Your SoundPoint IP 550 Phone

• Network / Power Cable

• Quick Start Guide and registration card

Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator.

Assembling Your SoundPoint IP 550 Phone

This section describes how to assemble your SoundPoint IP 550 phone:

• Connect network and power source

• Connect handset and headset (optional)

• Attach phone base

If your phone is already assembled, go directly to Features of Your SoundPoint

IP 550 Phone on page 1-8.

Connecting Network and Power Source

You have two options for network and power source connections. Your system administrator will advise you on which one to use.

You can use one of the following methods:

• AC power

• Power over Ethernet (PoE)

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User Guide SoundPoint IP 550 Phone

Network Port

Power Adapter (24V DC)

PC Connection (optional)

IEEE 802.3af compliant PoE Hub/Switch (terminal or middpan)

PC Connection

(optional)

AC Power

To connect the AC power:

1. Connect the supplied network cable between the LAN jack on the phone

and the LAN port on the wall or hub/switch device port.

2. Connect the DC plug on the power adapter to the DC 24V jack marked on

the phone.

3. Connect the country-specific AC cord to the power adapter.

1 - 4

Power over Ethernet

Using a regular CAT5 cable (optional accessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub.

To connect the PoE:

• Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch.

Connecting the Handset and Optional Headset

Handset

Headset (optional)

To connect the handset and optional headset:

1. Connect the short straight end of the phone cord to the handset and the

corresponding longer straight end of the cord to the handset jack on the back of the phone.

2. Connect the headset (optional) to the headset jack on the back of the phone.

Getting Started with Your SoundPoint IP 550 Phone

Attaching the Base

For information on supported headsets, go to www.polycom.com/support/voice and enter the string “Headset Compatibility List” in the Knowledge Base text box.

The phone base can be attached to the SoundPoint IP 550 in one of two ways:

• As a desk mount

• As a wall mount

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User Guide SoundPoint IP 550 Phone

To attach the base as a desk mount:

1. Place all cords in the recessed area above the modular jacks.

2. Align the two protrusions on the bracket with their corresponding holes

in the phone.

1 - 6

3. Snap them together to lock the base to the phone.

Getting Started with Your SoundPoint IP 550 Phone

To attach the base as a wall mount:

1. Place all cords in the recessed area above the modular jacks.

2. On the back of the phone, remove the key located behind the hookswitch

and reposition it so that the end tab (at a 45

angle) is facing up.

3. With mounting tab of the base unit facing up, fasten the base unit to the wall mount using wall anchors (not included).

Note

The wall mount is not included in SoundPoint IP 550 package. Contact your system administrator if you require one.

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User Guide SoundPoint IP 550 Phone

Directories

Applications

Conference

Transfer

Redial

Messages

Do Not Disturb

Hold

Features of Your SoundPoint IP 550 Phone

1 - 8

The features of your SoundPoint IP 550 phone are:

1. Message Waiting Indicator—This will alert you to voice and text (instant) messages.

2. Display Control Keys—Use , , , and (arrow keys)

to scroll through the displayed information.

Use to select a field of displayed data.

Use to delete displayed data.

3. Feature Keys—Access important features using these keys.

— —Access to local directories and call lists.

— —Access to special applications (contact system

administrator).

— —Allows setup of a local conference.

Getting Started with Your SoundPoint IP 550 Phone

— —Transfer of current call to third party.

— —Dials most recently dialed party.

— —Access local (your phone) and global (your

organization) features.

— —Access and manage text and voice messages.

— —Cancels ringing and directs incoming calls to your

Voice Mail (if supported).

4. Microphone Mute —Mutes audio transmission locally during calls and conferences.

5. Headset —Allows you to place and receive calls through an optionally connected headset.

6. Hands-free Microphone—Picks up audio during hands-free calls. Place your phone on a hard, flat surface for best results.

7. Speakerphone —Allows for hands-free communication during calls.

8. Volume Keys —Use these to adjust the volume of the handset, headset, speaker, and ringer.

9. Dial Pad—These 12 keys provide the 10 digits, the alphabetic characters, and special characters available in context-sensitive applications.

10. Soft Keys—These keys are automatically labeled to identify their context-sensitive functions.

11. Hold —Holds an active call or resumes a held call.

12. Speaker—For ringer and hands-free audio output.

13. Hookswitch

14. Line/Speed Dial Key—Use these keys to activate up to four lines or

speed dials that can be assigned to your phone.

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User Guide SoundPoint IP 550 Phone

15. Line Indicators—Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence). The mapping is:

— Solid green—An active call is in progress.

— Fast flashing green—There is an Incoming (ringing) call.

— Flashing green—The call is held by the other party.

— Flashing red—The call is on hold.

— Solid red—The line is busy remotely (shared lines).

16. Line Keys —Use these keys to activate up to four lines or speed dials that can be assigned to your phone. The associated icons represent:

— Registered line (solid)

— Registered shared line

— Unregistered line (outline)

— VoiceMail/Messages

— Speed-Dial

— Ringing

— Call if progress with HD Voice

— Call Forward

— Do Not Disturb

— Conference

— Presence/BLF

17. Graphic Display—Shows information about calls, messages, soft keys, time, date, and other relevant data.

— Caller display information—first party, second party, number of calls

1 - 10

Getting Started with Your SoundPoint IP 550 Phone

— Information display line (in order of precedence highest to lowest)

• Popup text (like network errors)

• Do Not Disturb text

• Missed call text or second incoming caller display

• Prompt text (like “Enter number”)

• Time and date text (if idle display is not used for time/date display)

Before You Use Your SoundPoint IP 550 Phone

Note

The user interface that appears on your SoundPoint IP 550 phone may differ from the screenshots that appear in this user guide.

Using the Navigation Keys

To navigate through menus and to enter data, these are useful tips:

• Use and to scroll through the lists.

Note

Press the * key to page up. Press the # key to page down. These shortcuts can be used when lists appear on more than one page.

• When menus have submenus, use the and to move one level down and one level up.

• Press to exit from any menu.

• Press to exit from any directory.

• To enter text using the dial pad, press the number keys one or more times.

For example, for ‘A’ press ‘2’ and for ‘C’ press ‘222’. When in text entry mode, the title will show whether keys will generate numbers (1), upper-case (A), or lower-case (a) characters and the 1/A/a soft key can change this.

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User Guide SoundPoint IP 550 Phone

1 - 12

Customizing Your SoundPoint IP 550 Phone

You can customize your SoundPoint IP 550 phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways.

This chapter provides basic operating instructions for customizing your SoundPoint IP 550 phone. This chapter contains instructions on:

• Configuring Basic Settings

• Managing Call Lists

• Managing Contacts

• Managing Incoming Calls

Some customizations of your SoundPoint IP 550 phone are performed by your system administrator. These include:

• Supporting Multiple Lines

• Supporting Multiple Line Keys Per Line

• Supporting Shared Lines

To read about the phone’s basic features, refer to Using the Basic Features of

Your SoundPoint IP 550 Phone on page 3-1. To read about the phone’s

advanced features, refer to Using the Advanced Features of Your SoundPoint

IP 550 Phone on page 4-1.

If you require additional information or assistance with your new phone, contact your system administrator.

2 - 1

User Guide SoundPoint IP 550 Phone

Configuring Basic Settings

You can configure the following basic settings through use of :

• The appearance of the time and date

• Display contrast

• Backlight intensity

• Headset Memory Mode

• Headset hookswitch selection

• Ring type

• Language support (localization)

• Graphic display background pattern

You can mute the microphone and adjust the volume using separate keys.

Appearance of Time and Date

The time and date appears on the graphic display of the SoundPoint IP 550 phone. If the phone cannot obtain a time and date from the call server, the display will flash. Contact your system administrator if either the time or date is incorrect.

You have control over the format of the time and date display and can turn the display of time and date off. The default time and date format appears in the following figure.

To configure the time and date:

2 - 2

1. Press .

2. Select Settings > Basic > Preferences > Time & Date.

3. Select from Clock Date, Clock Time, Clock Order, or Enable/Disable.

Customizing Your SoundPoint IP 550 Phone

4. Scroll through the options under each of these selections using the

and .

5. Press the Select soft key to confirm your choice.

6. Press or the Exit soft key repeatedly to return to the idle

display.

Display Contrast

Note

To adjust the contrast on the display to a comfortable level:

1. Press .

2. Select Settings > Basic > Contrast.

3. Press the Up or Down soft keys to increase or decrease the display

contrast.

You can also use the volume keys to increase or decrease the diplay contrast.

4. Press the Ok or Cancel soft keys to accept or cancel changes.

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User Guide SoundPoint IP 550 Phone

Backlight Intensity

5. Press or the Exit soft key repeatedly to return to the idle

display.

Backlight intensity on the SoundPoint IP 550 phone has three modes:

• Backlight On

• Backlight Idle

• Dim

You can modify the Backlight On intensity and the Backlight Idle intensity separately. You can select high, medium, low, and off levels for both.

You can also modify the maximum backlight intensity.

Dim mode intensity is determined by the Backlight On intensity and the Backlight Idle intensity together as follows:

Backlight On Intensity Backlight Idle Intensity Dim Intensity

off off off low dimmer than low low medium dimmer than medium medium high off medium high low medium high medium medium high high high

The Backlight On mode turns on for following events:

• Any key press

• Hookswitch release

• Incoming calls

• Ending a call, holding a call, resuming a call by the other party

• A voice or instant message received

If you do not press any keys on the phone, after 20 seconds of the backlight turning on, the backlight dims (or changes) to medium in the following cases:

2 - 4

• A call is in progress

• A call is on hold

Customizing Your SoundPoint IP 550 Phone

• There is an incoming call (ringing)

• There is an outgoing call (ringing back)

• Any menu shows on the display

In all other cases, the mode changes to Backlight Idle.

To modify the backlight intensity:

1. Press .

2. Select Settings > Basic > Backlight Intensity.

3. Select Backlight On Intensity.

4. Use the or to select high, medium, low, or off and press the

Select soft key to modify the Backlight On Intensity.

The default level is medium.

5. Select Backlight Idle Intensity.

6. Use the or to select high, medium, low, or off and press the

Select soft key to modify the Backlight On Intensity.

The default level is low.

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User Guide SoundPoint IP 550 Phone

7. Select Maximum Intensity.

8. Press the Up or Down soft keys to increase or decrease the backlight

intensity.

9. Press the Ok or Cancel soft keys to accept or cancel changes.

10. Press or the Exit soft key repeatedly to return to the idle

display.

Headset Memory Mode

This feature is especially useful for permanent or full-time headset users.

To permanently enable the Headset Memory Mode:

1. Press .

2. Select Settings > Basic > Preferences > Headset > Headset Memory.

3. Use the or to select Enabled and press the Select soft key to

enable Headset Memory Mode.

2 - 6

4. Press or the Exit soft key repeatedly to return to the idle display.

Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off.

Headset Hookswitch

Customizing Your SoundPoint IP 550 Phone

To activate Headset Memory Mode:

Press twice.

The flashing headset icon on the graphic display or a flashing headset key

indicates that the headset mode is activated. Pressing or Answer soft key to receive a call will now connect to the your headset automatically.

This feature enables electronic hookswitch support.

For information on supported headsets to provide electronic hookswitch features of placing, answering, and ending calls, go to www.polycom.com/support/voice and enter the string “Headset Compatibility List” in the Knowledge Base text box.

To select a headset that supports electronic hookswitch:

Ring Type

1. Press .

2. Select Settings > Basic > Preferences > Headset > Analog Headset Mode.

3. Use the or to select your headset and press the Select soft key.

4. Press or the Exit soft key repeatedly to return to the idle.

You can select from the different ring types to distinguish between lines or to have a different ring from your neighbor’s phone. You can set distinctive incoming ringing tones for contacts in your local directory.

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