Polycom IP500, 501SIP User Manual
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User Guide
SoundPoint® IP 500/501 SIP 1.5.x
SoundPoint
®
IP 500/501 SIP
USER GUIDE
March 24, 2005
Contents
Introduction ............................................... 1
Parts Lis
Installing SoundPoint® IP 500/501 SIP .......... 2
Connecting Network and Power Source ................................2
Connecting the Handset and Optional Headset ....................3
Attaching the Base .................................................................3
Features .................................................... 4
Key Descriptions ......................................... 5
Using SoundPoint® IP 500/501 SIP ............... 6
Placing a Call ........................................................................6
Answering a Call ....................................................................7
Call Hold and Resume ...........................................................7
Multiple Calls on Hold ............................................................ 7
Microphone Mute ................................................................... 7
General Key Use ...................................................................8
Local Conferencing ................................................................8
Splitting a Conference ...........................................................8
Transferring a Call ................................................................. 8
Call Timer ...............................................................................9
Ending a Call .........................................................................9
Redial .....................................................................................9
Call Forwarding ......................................................................9
Volume Adjustment ................................................................9
Do Not Disturb ..................................................................... 10
Time and Date ..................................................................... 10
Headset Memory Mode .......................................................10
Display Contrast ..................................................................10
Ring Type ............................................................................. 11
Call Lists .............................................................................. 11
Contact Directory ................................................................. 11
Speed Dial ........................................................................... 12
Multiple Lines .......................................................................13
Multiple Keys Per Line ......................................................... 13
Multiple Call Appearances ................................................... 14
t ................................................... 1
Shared Lines ........................................................................14
Voicemail ............................................................................. 15
Distinctive Ringing / Call Treatment .....................................15
Multilingual Support (Localization) .......................................16
Phone Reboot ......................................................................16
Optional Features ..................................... 17
Text Messaging .................................................................... 17
Presence / Status / Buddy Lists ...........................................17
Troubleshooting ........................................ 19
Safety and Compliance ............................... 20
Part 15 Rules ....................................................................... 20
Class B Digital Device or Peripheral ....................................20
Modifications ........................................................................21
Installation Instructions ........................................................ 21
Plug Acts as Disconnect Device .......................................... 21
Industry Canada (IC) ...........................................................21
CE and VCCI Mark .............................................................. 21
Polycom Limited Warranty
and Limitation Liability .............................. 21
Exclusions ................................................ 22
Warranty Exclusive .................................... 22
Service Agreements ................................... 22
Limitations of Liability ............................... 23
Disclaimer ................................................ 23
Governing Law ......................................... 23
Copyright Notice ....................................... 23
Introduction
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Directories
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Call Lists
Conference
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Redial
Thank you for choosing the SoundPoint
®
IP 500/501 SIP, a full-duplex, handsfree phone. This unit provides business
telephony features and functions such as
Multiple Call Appearances, Call Hold,
Transfer, and Conference over an IP
network. In this User Guide, you will
find everything you need to quickly use
your new phone. Be sure to verify with
Parts List
The following items are included in your
SoundPoint® IP 500/501 SIP package.
Check this list before installation to ensure
Polycom SoundPoint® IP 500/501 SIP
your system administrator that your
network is prepared for configuring your
SoundPoint® IP 500/501 SIP phone or
consult the Administrator Guide Sound-
®
Point
/SoundStation® IP SIP for more
information. As well, be sure to read the
Parts List, and the Safety Notices section
in this guide before you set up and use the
SoundPoint® IP 500/501 SIP phone.
that you have received each item. If you
are missing any items, please contact your
system administrator.
Power Adapter
(specification varies according
to country)
Handset & Handset Cord
Network / Power Cable
Phone Base
Quick Start Guide
1
Installing SoundPoint® IP 500/501 SIP
LAN PC HEADSET
HANDSET
LAN PC HEADSET
HANDSET
LAN PC HEADSET
HANDSET
This section provides basic installation
instructions and information for obtaining
the best performance with the SoundPoint® IP 500/501 SIP phone. If you require additional information or assistance
The SoundPoint® IP 500/501 SIP User
Guide includes regulatory compliance
information that your system administrator should review and can also be found at
http://www.polycom.com.
with your new phone, please contact your
system administrator.
Connecting Network and Power Source
AC Power Option
Connect the keyed end of the supplied Network Cable to the LAN
jack on the phone, and connect the
shorter end to the Network (LAN)
port. Connect the DC plug of the
AC wall adapter into the supplied
LAN cable as shown.
In-Line Power Option
If the phone is connected to a compatible
Ethernet switch that can provide in-line
power, the phone will use that power option.
Simply plug the keyed end of the In-Line
Power Cable (optional accessory) into the
LAN jack on the phone and connect the
shorter end of this cable to an available
Power and Data port on the In-Line Power
switch. The AC wall adapter is not required
when using In-Line power.
Cisco™Catalyst™ In-Line
Power Switch
IEEE 802.3af compliant
In-Line Power switch
Cisco™ In-Line Power
Cable
(Part No.2457-11014-002)
OR
IEEE 802.3af In-Line
Power Cable
(Part. No 2457-11077-002)
2
LAN PC HEADSET
HANDSET
Connecting the Handset and Optional Headset
1. Connect the short straight end
of the phone cord to the handset
and the corresponding longer
straight end of the cord to the
handset jack on the back of the
phone.
2. Connect the headset (optional
accessory) to the headset jack on
the back of the phone.
For information on headsets,
please visit www.polycom.com
and choose the Support link.
(Optional)
Attaching the Base
1. Place all cords in the recessed area
above the modular jacks as shown.
2. Align the two protrusions on the
bracket with their corresponding
holes in the phone and snap them together to lock the base to the phone.
3
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Messages
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Directories
Services
Call Lists
Conference
Transfe
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Redial
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Features
Speakerphone
Microphone Mute
Headset
Feature Keys
Access important features
using these keys.
Dial Pad
These 12 keys provide
the 10 digits, the 26 alphabetic
characters, and special characters available in context
sensitive applications.
Line/Speed Dial Keys
Use these keys to activate up to three lines or speed
dials that can be assigned to your phone.
Volume Keys
Use these to adjust the volume of the handset,
headset, speaker, and ringer.
Display Control
Keys
Use the arrow keys
to scroll through the
displayed information.
Use the Sel key to select
a field of displayed data
and the Del key to
delete it.
Soft Keys
The screen will display
labels for these keys,
to identify their contextsensitive functions.
Hold
Hookswitch
Speaker
For ringer and
hands-free audio
output.
Indicator
This will alert you to
incoming calls, new
messages, and other
events.
Graphic Display
Shows information
This works best when the phone is placed on a hard, flat surface.
4
about calls, messages,
soft keys, time, date,
and other relevant
data.
Hands-free Microphone
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Directories
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Key Descriptions
Feature Key Description
Allows for hands-free communication during calls.
Mutes audio transmission locally during calls.
Allows users to place and receive calls through an optionally connected headset.
Line or Speed Dial keys.
Access to local directories and call lists.
Access to special services (future implementation).
Access to Missed, Placed and Received calls.
Allows setup of a 3-way local conference.
Transfer of current call to third party.
Dials last connected party from the phone.
Dial Pad
Places current active call in Hold state.
Cancels ringing and directs incoming calls to your Voice Mail (if
supported).
Place/receive text and voice messages.
Access local and server features.
Select and Delete controls for options and text within local menus.
Scrolling of lists and control of text/number entry on display.
Soft keys to select from various context-sensitive options.
Volume keys to adjusts audio and ringer volume.
General dialing and alphanumeric entry (incl. special characters).
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Using SoundPoint® IP 500/501 SIP
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Placing a Call
Using the Handset:
1. To obtain dial tone, pick up the hand
set.
2. Dial the desired number,
OR
Dial by SIP URL or IP
†
address:
• After obtaining dial tone press
• Enter URL or IP (press * for “.” and #
for “@”)
• Press
Send to complete the call.
Using Hands-Free Speakerphone Mode:
1. With the handset on-hook, press a line
key,
, or NewCall to obtain dial tone.
2. Dial the desired number,
OR
Dial by SIP URL or IP
†
address as
above.
Using the Headset:
1. With the optional headset connected,
press a line key,
, or NewCall to
obtain dial tone.
2. Dial the desired number,
OR
Dial by SIP URL or IP
†
address as
above.
Name
-
During a call, users can alternate
between handset, headset, or hands-
free modes by pressing the
or
keys, or picking up the handset.
See also Headset Memory Mode.
Users also have the option to dial directly from
the dial pad without first getting dial tone.
Simply enter the number then lift the handset
or press the Dial soft key or press the
keys.
In all cases, the active call will appear on the
display showing call duration and destination.
†
Examples:
10.3.0.42
joe@205.173.1.24
sip: jane@polycom.com
or
To obtain the IP address of your phone, press
followed by Status, Platform and
Phone. The IP address is listed together with
other phone information.
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